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Panasonic TV Reviews

2.2
1,171 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About Panasonic TV

Panasonic Microwave produces high-performance microwave ovens. Its offerings include countertop, over-the-range and built-in models with inverter technology, sensor cooking and turbo defrost capabilities.

Visit shop.panasonic.com/pages/panasonic-smart-tvs
Pros
  • Excellent picture quality
  • User-friendly features
  • Good sound quality
Cons
  • Frequent repairs needed
  • Poor customer service
  • High repair costs

Panasonic TV Reviews

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    Page 4 Reviews 230 - 380
    Punctuality & Speed

    Reviewed July 8, 2015

    I've had this Panasonic Viera TC-P42X5 set for just under 3 years, and it has been lightly used. I had a 2 second power outage and the TV is totally dead. No flashing/blinking lights. Nothing. Dead. I've tried leaving it unplugged, I've tried holding down the power button hoping it would reset. Six hours later, I haven't had any success in getting it to power up. Very disappointing. When I purchased the set in '12, there were numerous retailers selling Panny TVs. When I went to purchase a Panny TV for a Christmas gift in '14, I was baffled as to why I could only find ONE retailer (Best Buy) carrying the brand. Now I know why. I'm so glad that I purchased a different brand for that Christmas gift.

    Updated on July 9, 2015: After leaving the set unplugged for 18 hours, it has powered up. Hopefully, it will be OK now.

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    Reviewed July 7, 2015

    I bought a 58" Panasonic Viera Smart TV from Best Buy two years ago and it died last week. I get sound with no picture. The lights are on and and the screen is light grey. Very upset because the TV is out of warranty and only lasted two years. Someone should file a lawsuit against them for faulty design.

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    Customer ServiceStaff

    Reviewed June 30, 2015

    Viera TC-P65VT50 65" plasma TV - I purchased Panasonic's "Top of the Line" television for almost $4000 in June, 2012. After less than 3 years, the TV went black, with three blinking red dots. I called Panasonic customer service, and they refused to tell me what the 3 dots meant, or how I could get the TV fixed unless I paid them $100 for a referral to an authorized Panasonic repair technician, who would have charged me at least $500 to diagnose and solve the problem. I called customer service several times, hoping to find a more cooperative person, but ALL of them were rude, dismissive and insistent on extorting money just for the privilege of paying one of their techs an exorbitant amount of money to repair a TV that should have functioned for many years before needing repair. The retailer from whom I purchased the TV is out of business.

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    Reviewed June 24, 2015

    I have purchased a Panasonic flat screen TV in 2011/2012. Before I had this TV for one year, it flat out died! I had to have someone come out and service it. At that time, it was still under manufacturer's warranty. With that being said, we figured it was a fluke. Unfortunately, that is not the case. Fast forward 2 1/2 years later and the TV has once again DIED. I have been in touch with Panasonic namely, **, who insists on trying to AXE me a question! I can't understand him and no one is in the US for me to speak to per **.

    I am very disappointed that they sent me a hundred miles away to the closest repair shop. The repair shop said they might be able to fix it for $600.00 but there are no guarantees. Panasonic is perfectly ok with that. WELL, I'M NOT! The only thing they will do for me on a TV that is about 4 years old is give me 10% off another Panasonic Piece of Crap! I for one will never buy Panasonic again! I will move forward with purchasing a new TV and it will be a SAMSUNG! They have a product that is much better and they are even in the US. To me that is important! Panasonic, if you change your mind, you know how to contact me. I'll use it for a paperweight for a month!

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    Verified purchase
    CoverageStaff

    Reviewed June 12, 2015

    Panasonic viera 50as530u - I had this tv about 6 months and maybe watched about 3-4 of those months. I have vertical lines on my screen and Panasonic said the warranty doesn't cover it??? Shouldn't a TV last more than 4 months??? NEVER BUY PANASONIC. They do not honor their warranty and they take advantage of people!

    Updated on 7/12/2015: PANASONIC sent out a repair person who took pictures and then PANASONIC said it's not their problem, but we'll give you 10% off another TV. REALLY, why would I want to donate money to a Chinese company for another piece of crap!!! DO NOT BUY PANASONIC. THEY DO NOT COVER THEIR Warranties!

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    Verified purchase

    Reviewed June 5, 2015

    I purchased a Panasonic TV flat screen from Aaron's 5 years ago and my TV sound went off and on one day. And the next thing I know my TV shut off and never came on. It started blinking red light ten times. So I tried what some trouble shoots and now it's 7 red light flashing and it still off. Been off for 7 day - now no luck.

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    Reviewed May 30, 2015

    So 18 month ago we needed a TV that could be wall mounted and who better than the well known brand of Panasonic... There was my first mistake. Box was bashed, it was delayed 3 weeks etc. Well it actually worked fine until today when without warning it powered off and I have a red light blinking once every 4 seconds, 2 screaming children and a helpline that although says 24 hours a day seven days, is not open on a Saturday.

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    Customer ServiceOnline & AppStaff

    Reviewed May 30, 2015

    TV will not turn on - black screen with flashing red light. Nothing in the user manual, nothing on the website and it goes downhill from there. Attempts to email from website result in bouncing you back to the home screen. Attempts to chat from the website result in a message popping up that chat is closed and call the toll-free number. Attempts to resolve problem via phone result in a frustrating circle of futility as you are bounced from one "automated assistant" to another. When you are finally directed to "press 7" if the problem is no picture and a flashing red light (which tells me this is a very common problem!), another automated assistant tells you what to try and to "remain on the line if this doesn't work so a customer service person can help you."

    Did this - four times. The first time the automated phone started all over again asking automated questions. The second time, while I was trying to follow the instructions and left the line open in case I needed to talk to someone, it hang up on me. The third time, when I tried to get a live person, it sent me back into the automated assistant menu again. The fourth time it said the call center was closed. Seriously?!!!

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    Verified purchase

    Reviewed May 30, 2015

    Many shows we watch on our Panasonic LCD TV are too dark. We can't see much of the picture in some shows. We have tried adjusting contrast, brightness, vivid. Even after trying everything the techs say, still lousy, overly dark picture. Sports, game shows, news look fine, but not shows like "Game of Thrones" or many dramas.

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    Customer ServiceStaff

    Reviewed May 26, 2015

    TH50A410D - I bought a 50 inches Panasonic TV on 21st of March with a two year warranty. I thought I had a good deal however my good experience lasted only few day and on 31st March, the TV went blank. It didn't started at all. I called the service desk and they sent a person to repair who adjusted few things so that the TV started. He mentioned that the problem may reappear. And it happened, next day same issues, my nightmare experience with Panasonic started. The service center doesn't know what to do. I had to call the technician who came to my home to fix it. He gave his manager number to me. I had to chase him for few days where he just reassurances that the TV would be replaced.

    After 7 days, He choose not to pick up my calls at all. I called him around 20 times in 3 days, Service center has no updates. Luckily I got hold of the Area manager who assured me that the TV would be changed in 4 days. However on 4th day I got a call saying the TV is not available. I asked him to start the refund process which should take 20-25 days as per the area manager. I sent all the documents related to refund on 14th April. After 20 days, the person from which I was coordinating left Panasonic and gave me another number. Now the new person told me that this is pending with account department and would take another 10 working days. Now the time is over and this person has also stopped to pick my calls. As per service center, this particular person is the top level escalation. Now I feel like screwed and cheated.

    Being a electronics person, I do understand the part where the items may go wrong anytime. However it is hard to understand the unhelpful and uncaring attitude of Panasonic towards a general customer. If the process would be smooth they would have lost one product but gained a customer. However they have lost a customer. I would recommend everyone NOT to buy Panasonic products not for their products but for the horrible support they gave afterwards. I am still worried about getting my money back as it is a lot of money from my end. It is a hard earned money. Not sure to whom can I escalate this so that I can get my money back.

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    Verified purchase
    Customer Service

    Reviewed May 19, 2015

    Bought a Viera Plasma 50" online in April 2012. The TV began to randomly power off within a few months. Since I have AT&T U-verse service I thought my cable was the problem. After going through the AT&T service protocol we found it was the TV which was able to reboot itself, probably because it had been turn off and unplugged. In Feb 2013 I made my first contact with Panasonic and was given the name of a service repairman in my area. He replaced the on/off switch but the problem persisted.

    I called him several times and we tried to fix it over the phone and with a second service call. He finally decided there was no more he could do. I called Panasonic again and they referred me back to the repair service. Sensing I was in a "pass the buck" I went back to AT&T. They have responded many times but cannot do anything about the TV powering off. To this actual day (May 19, 2015) the set powers off at random. Spoke to Panasonic today and I was blamed for not calling more within the 24 month warranty period and, of course, I got no help. DON'T BUY THIS PRODUCT or any other because the consumer service is very poor not to mention the TV.

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    Reliability

    Reviewed May 18, 2015

    Our 3 year old 50" TV (P50UT50) made a loud noise and shut off w/ 8 blinking lights. Seems like a VERY common issue and no real solution offered from Panasonic. I can't even find a replacement board to order. Sad to see these things end up in landfills when a company manufactures a defective product and doesn't bother to own up to their mistakes to make it right. I'll never purchase another Panasonic product again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 30, 2015

    Bought my 60 inch Panasonic TV in October of 2014 at Best Buy. Thank goodness I purchase 2 year warranty. My Television keeps turning off by itself and makes a clicking noise! I called them and they knew about the problem, for the person was quick to suggest that the power supply was the problem. These televisions need to be recalled and quick before they start burning up people homes! They only want to fix the power cord instead of replacing the TV.

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    Reviewed April 26, 2015

    My mother has a 48in Panasonic Plasma HD TV. Every time the power goes out or gets unplugged it will not come back on for 22 to 24 hrs. This is very upsetting. She has had it about 2 or 3 yrs. I have read from others that this must be a defect from the company....

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    Customer ServicePriceReliability

    Reviewed April 24, 2015

    TC-P42X5 Plasma - Lost power. TV would not come back on. Contacted Panasonic since it was less than a year old and they tried to troubleshoot what might be wrong and had me try several different things but still would not power on. They gave me a repair number and a repair shop to take it to. 1 1/2 days later it came on so I called Panasonic back. And they told me it must have been some kind of glitch and it should be fine. And it worked fine until the next power outage which of course was after warranty expired.

    I did have a Square Trade extended warranty so I called them. And they said this was a very common problem and the cost to fix it was more than what I paid. They sent me a check for the full purchase price within a week. I have 2 other Panasonic TVs , a 37 in LCD and a 50 in Plasma and have had no trouble with these in the 7 years that I have owned them. I believe they make quality products but they had a problem with the X5 series. It is very sad to hear that they discontinued Plasmas. I would purchase again.

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    Verified purchase

    Reviewed April 24, 2015

    TCP 50S30 Panasonic JUNK - Okay so after my wife's stage 3 cancer and my work injuries I decided we need a treat to replace our ancient little TV. So we purchased this beautiful LOOKING Panasonic. Piece of junk lasts barely 2 years before it croaks and starts flashing the 14 blink error code. I have read where the mounting screws on the boards were done with incorrect fasteners resulting in them coming loose, arching due to now bad grounding and frying the board. I am here hoping to find a class action suit as we cannot afford a new TV at this time and strongly feel Panasonic should man up and repair or replace their inferior workmanship and materials. If you know of a suit please let me know. Thank you in advance for any assistance.

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    Reviewed April 14, 2015

    Had same problems that many are describing. TV worked fine last night and upon returning from work, red lights flashing a sequence and TV will not come on. Makes a clicking noise. This is the second time this has happened. About one year ago a unit that was 2 years old did the same thing. I had a protection plan from Best Buy and after pulling teeth got them to replace. I upgraded and spent an extra 500 for the "newer" model. It has now happened again! I will go to Best Buy, solve this problem and NEVER BUY A PANASONIC product again. I have to wait for a tech to come out to tell me what I already know, then order a part that they don't have with them and wait some more. This is a rear inconvenience and I am beyond furious. I hope someone at Panasonic reads this and wants to talk to me because I can ASSURE them that I will be talking about THEM and it will NOT be flattering. DO NOT BUY A PRODUCT FROM THIS COMPANY!!!

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    Customer ServicePrice

    Reviewed April 2, 2015

    We love the plasma puncture but the television goes out if it is unplugged or if there is a electrical outage even with the power surge... this has happened 4 times. We called Panasonic and we were told to contact a repairman that could fix this issue, we called and verified this is a common malfunction on this television. The TV went back on after a few days. We called again after another event and Panasonic still states we must pay for the repair and they may contribute something towards the cost... this should be fixed at Panasonic's expense. They have an F for effort and consumer confidence. We would never purchase a Panasonic anything again... Sony is the way to go. I hope they are related to Panasonic. I don't think Costco sells Panasonic, now I know why.

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    Reviewed March 18, 2015

    About 15 min after turning on tv, a vertical 2 inch band appears in the middle of the tv. Model tc-p42s2 purchased 3 years ago. Serial #lf02170274. Is there a fix or is it a goner?

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    Customer Service

    Reviewed March 5, 2015

    I have an issue with the 5 year warranty which I paid for separately on my Panasonic plasma TV bought in December 2011. My Plasma TV has currently been with approved Panasonic repair agent called DK Audio Visual in Morden Surrey since the 15th of January 2015 after sparking and arcing inside the panel. A possible fire hazard without being too dramatic. On the 27th of February they (DK) are still none the wiser as to whether they can fix my plasma TV. They did not have an additional 2nd part they needed and ordered to carry out the repair apparently a totally new Plasma gas screen.

    DK have already replaced the motherboard to the TV without success and after 7 plus weeks of being without my Plasma set I wondered if I would ever have a Panasonic TV to use to view ever again. I was very unhappy about the whole situation and frightened to really show my displeasure to the repairers as I believed it will only make matters worse to get a resolve. But I believe this matter can be resolved quickly by giving me back my £700+ paid for my TV set and its extra warranty and this would sever my link with those organisations and allow me to replace my Plasma without having to wait for all the red tape and protocols. I wrote an email to the UK CEO and within 48 hours had a reply offering me a current range replacement. I had some issues on model and such but was told firmly that was their resolve (a model that retailed for £500 currently plus a free 5 year warranty on it) so still no TV as yet but a 3rd Panel in 6 years). We shall see.

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    Price

    Reviewed Feb. 27, 2015

    Panasonic viera not powering up after power cut. Contacted Panasonic service centre and informed them of the problem three times now. And the only thing they say is it is not a common fault...mmm! Then suggested call their dealers for repairs and pay the cost myself which would cost me £200. To say this is p*ss poor service is being polite. The EU laws state that five years is a reasonable length of life for a new TV. My TV is only two and a half years old. Anyone out in the cyber world can help! I would be ever so thankful.

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    Reviewed Feb. 20, 2015

    I bought my 55 inch LCD flat screen a year and half ago. Anytime a storm comes around that even causes the lights to flicker I automatically know I'm going to have to wait at least a day to watch TV again. Never again Panasonic will I even look at any of your products again.

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    Customer ServicePrice

    Reviewed Feb. 16, 2015

    I have a Panasonic Viera television for a little more than a year and have a problem with it. When it is unplugged or a power outage it takes up to 2 weeks to come back on. I thought it was an isolated problem, but I see it is not. Called customer service, talked to them and when they found out that I had it for more than a year, they wanted to charge me a fee of $9.00. Can someone help me?

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    Staff

    Reviewed Feb. 7, 2015

    Had a power surge like many others on here, and my tv won’t go on now. What’s going on with Panasonic? Can they refund customers or let people know what to do? I wish someone can contact solicitor or trade and standards about them as the money they must be making of people!! And tvs that aren’t working are just sitting there! Think this is a disgrace..

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    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2015

    Purchased a 42" Panasonic TC-P42X5 TC-P50X5 from Walmart. 2012. After the first 8 months the TV spontaneously would cut off, and would not come back on for days. Contacted Panasonic, and the first technician told me he was going to send a signal. Nothing happened. I called again, and was told by another technician that that was not a true statement, no signals could be sent. The problem still happens periodically.

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    Reviewed Jan. 28, 2015

    We have had our Panasonic Viera Plasma TV for about 2 years. If something happens and gets disconnected from power or have a power outage, the TV won't come on. We have to unplug it and wait for a couple of days before it comes on. I have talked with Panasonic Support and they act as if they have never had a complaint regarding this problem. I have read that they are not going to manufacture any more TVs. It is a good thing, they need to do something about the problems with this TV. Use to think Panasonic was a good brand, but have bought telephones that suck, and now the TV. Will think more than twice about buying the Panasonic brand of anything.

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    Reviewed Jan. 23, 2015

    I bought a Panasonic flatscreen, and it's awful. It claims to have a USB and a SD card reader, but they don't work. For example, it won't read .avi files nor .mp4 files, which are two of the most common movie files. If you want a T.V. that does everything it claims it does, Panasonic isn't the way to go.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2015

    After just three years, my beloved television (P55GT30 Plasma TV) and high regard for the Panasonic company died and fell from grace in a single afternoon. With no warning, the television turned off and did not respond to any inputs. After disconnecting and reconnecting, it produced 7 lights-paused-and repeated 7 lights. After arming ourselves with Internet research, the customer service rep discounted our assertions that this was a known problem, instead telling me "nothing has been proven". We got the same recommended course of action from Panasonic: find a repairman, fix it, and we'll consider paying some of it...maybe. I don't want to go through the rigmarole of diagnosing, paying, fixing, and then having it all break a few months down the road. See you Panasonic...never again.

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    Reviewed Jan. 18, 2015

    50" Viera - Purchased this for our second home about 15 months and it has barely been used. Recently like everyone else, the TV turns on and then immediately turns off. Purchased at Costco and disappointed that we spent a lot of money for inferior product!

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    Price

    Reviewed Jan. 15, 2015

    Panasonic Plasma 58" - Great TV, after 8 years we decided to sell only because it consume too much energy. Other than that, picture quality was great. It seems they have dropped the ball on their newer models to make them affordable to consumers, is my guess.

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    Verified purchase

    Reviewed Jan. 15, 2015

    Purchased LCD TV in May 2012. Lost all power in Dec 2014. Panasonic has been no help. I have been treated rudely with no offer of any type of assistance. I am ready to organize class action suit against this ridiculous company and their shoddy treatment. I will never buy a Panasonic product again and will do my best to warn other consumers.

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    Customer Service

    Reviewed Jan. 8, 2015

    Bought a 50"Panasonic TV in April of 2014. Had the same problem with shutting itself off. After 2 months they replaced it with another TV in August. Told me it was the upgraded model. Turned it on a couple of days ago and see colored lines all over the screen. The repairman came back out because it is under warranty and said the screen had been hit! No way the screen was hit. Hangs on a wall on our screened porch. Panasonic says they will not fix. I'm thinking they sent us a refurbished TV. I'm going to Best Buy and speak with them. Ridiculous! My repairman said Panasonic customer service has really gone down hill.

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    Price

    Reviewed Jan. 4, 2015

    My 55 inch Panasonic plasma TC-P55GT30 stopped working after less than three years. The infamous "7 blinking lights of death" indicating a bad SC board. Panasonic referred me to a local repair servicer who would charge me $110 just to troubleshoot the TV. If the sc board is the problem, Panasonic would take it under advisement as to how much they would be willing to pay. Either way, I have to pay the $110 out of pocket. Panasonic knows this part is an issue, they should just offer to replace it gratis. To show just how common this issue is, I am going to send my SC board to a repair service on EBAY! That's how they make their money - fixing bad Panasonic TV parts! This will cost me $80, and I don't get the runaround from Panasonic. SOMEBODY PLEASE FILE A CLASS ACTION SUIT AGAINST PANASONIC!

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    Customer Service

    Reviewed Dec. 31, 2014

    Yesterday I decided to clean behind my 42" Plasma Panasonic TC P42X5, the TV was working fine now it will not come back on. The TV was manufactured in March 2012. I purchased in Nov. 2012, we do need to file a class action!!! I called Panasonic and they referred me to two repair places, I am MAD!!!

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    Installation & SetupReliability

    Reviewed Dec. 26, 2014

    Bought Panasonic 52 in flat screen TV 3 yrs ago. TV goes off won't come back on. Do a soft reset - nothing. Hard reset - comes on and within 10 seconds goes off and we get flashing light. Read online troubleshoot - power board bad, purchase and installed, still would not come on. Take it in for repairs, told it was the HDMI board, replaced that. Two months later, I now get a black box that comes up with a series of letters and numbers. I have to cut the TV off and back on to get rid of the black box. Sometimes this happens multiple times in one evening of watching TV. Do not recommend Panasonic. Will never buy again.

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    Reviewed Dec. 25, 2014

    Panasonic TC-P42GT25 - I recently turned on my TV and it pulled a rice krispy treat on me... snap, crackle and pop! No picture, just 4 blinking red lights in succession, then an intermittent pause before they'd blink that way again. This is about a 3 year old TV and I had about 75 hours on it. Panasonic is glad to tell me who would be willing to fix this but it is not under warranty - so I'd get stuck with the cost on something that is almost new? Panasonic should be ashamed of themselves. I WILL NEVER, EVER, BUY ONE OF THEIR TV PRODUCTS AGAIN! I just warned a friend of mine about the pending doom to come with his 60" and he now is shopping for something else.

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    Reliability

    Reviewed Dec. 18, 2014

    I purchased a Panasonic TV late 2012 from Costco. It now has gone dead and by researching the death blinks, (as the internet called them) it seems that it is due to a faulty SS board. I called Panasonic for troubleshooting and they told me to proceed with their help, I had to pay ten dollars. What. As if they do not have enough money. I refused. I then enlisted the help of the internet where I was told perhaps two thing were wrong. The main board, or the SS board. I tried the main board first, purchased it and it was not the problem. Then I learned that eight blinks meant SS board. I tried to find one but everyone is out. Which means it is a REALLY big problem. Panasonic wants $187.00 for a new one. But I found another company, Modus to fix it for 46.00 - I am going to try that. Tutorials on U tube also help. There needs to be a class action suit started. What about old people on a fixed income that do not have internet available. And how many tv's are being thrown out. Shame on them....

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    Reliability

    Reviewed Dec. 18, 2014

    I have a Panasonic 32" Viera LCD for about 7 years now. I have always known Panasonic to be reliable and I haven't heard anyone I know with a LCD or flat screen to ever complain about them not working. I went to a university where the entire department used Panasonic TV's for video production monitors before flat screens became popular and Panasonic always had the reputation for being the most reliable TV's.

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    Reviewed Dec. 15, 2014

    Purchased a Panasonic 50" Viera TV 18 months ago and over the last month had the same reoccurring problem numerous times where if you turned off at the mains you cannot turn the TV back on for at least 48 hours. Absolutely disgusting especially economically where you cannot save energy by turning the TV off. It's not pennies - it's hundreds of pounds worth of equipment and Panasonic want to be ashamed that this is still happening with their TVs ripping people off.

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    Staff

    Reviewed Dec. 12, 2014

    I just got off the phone with Panasonic and they are willing to assist with repairs if we are within our warranty. I spoke to a manager and he denied any problems at all being reported. I gave him this site. He was dismissive and said that "People just don’t get what they are looking for on our support line so take to social media to complain. I reminded him that the Consumer Affairs is hardly social media. So unethical. Hit their Facebook. Hit their pocketbooks hard. That is the only way to talk to big corporations.

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    Reliability

    Reviewed Dec. 8, 2014

    Panasonic ignores the defective power supplies in Viera plasma TVs. Therefore, I will never buy another Panasonic product. Not a TV, rice cooker, shaver or microwave oven and tell my friends to do the same. Buy from China instead of Japan.

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    Price

    Reviewed Dec. 5, 2014

    I bought a panasonic 42 inch 3d tv in 2013. Still under warranty when I contacted panasonic...I was playing with my pet when I accidently throw something, very lightly and I touched the LCD screen and busted..I was shocked that panasonic would make such a cheap tv screen..I called panasonic and a lady named sonia said they would help. They sent me a list of tvs with their discounted prices. Amazon and most other retailers had cheaper prices than their pitiful help. Don't buy panasonic if you are looking for a well built tv. Customer support is nil!! Sony-Samsung-LG are the better tv companies with great customer reviews. BEWARE OF PANASONIC.

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    Reviewed Dec. 3, 2014

    First I will never buy a Panasonic TV again. In November 2011, I bought the 60" Panasonic TC-p60s30. In September 2014 I turned it off and it has not turned back on. I took it to a repair place and was told it was the A-board. I replaced it and nothing. I took it back and was told now it's the main power board. I replaced it and nothing. I finally said screw it and bought the other 2 power boards and now I am getting a black screen with 6 blinking red lights! This is absolutely unacceptable but nothing can be done.

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    Reviewed Dec. 2, 2014

    Zero stars is what it deserves! Like all the others I too got duped by buying a Panasonic TV!!! Mine is a 32"LCD. It’s in the bedroom and barely gets used. Started experiencing problems just after warranty expired. NEVER again! My problem is the same as everyone else's - the t.v. turns off and on. So very annoying. A CLASS ACTION LAWSUIT NEEDS TO BE FILED AGAINST PANASONIC!

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    Customer ServicePriceStaff

    Reviewed Dec. 1, 2014

    I wrote this to Panasonic Consumer affairs back in October 2014. Their reply was to offer 1/2 of the cost for repair, after this being the second repair in less than two years. As of today, Dec 1, no parts, no repair and no estimated date for arrival of parts in the US. This television was purchased from Amazon in December 2012. It required service from Panasonic in January 2014 about one year old. The problem was diagnosed as a known product defect on the ST Board along with the screw set. These have been replaced by S&S Electronics, Chattanooga, TN.

    In speaking with S&S today I was advised that because of the 8 blinking red lights on the TV, the same circuit and problem has recurred. Now we have a second problem for the same issue. This set is less than two years old. This is a LEMON and should be replaced in good faith by Panasonic. Who is to say that when repaired, it will happen again? I have attached an evaluation of the problem by S&S Electronic for your review with an estimated cost of way over $400.

    Since Panasonic is aware of the recurring problem, and this is the second time in less than two years, I feel this should be replaced as a known lemon. And as a former Panasonic employee, I have always felt that our products were some of the best quality built in the industry. This set has me concerned. According to my servicer, this part number TXNSSITFUU is NOT AVAILABLE and with no estimated time of arrival. This means I could wait forever.

    The second issue with this issue is that Panasonic out of the Plasma business, and with this part needed unavailable, what am I to do? I am a senior on fixed income and this is our main source of entertainment. Thank you for your prompt response.

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    Customer Service

    Reviewed Nov. 29, 2014

    P55GT31 has a bad SC board - Like many others I have experienced failure with the SC board. After owning this set for only 3 years. Wondering why no class action lawsuit? Why no recall yet by Panasonic? This is very well documented as a bad part. As evident with a 6-week back order on getting this part in. I have spent $100 on a service call, I will spend $200.00 on labor to replace part. $150.00 in cable programming that I can not use right now. Panasonic is paying for part only. Panasonic should pay for labor and service call also. This is the right thing to do by a company wanting to compete with the big boys, Sony and Samsung. Panasonic will continue to be a 3rd or 4th choice with customer service and putting out a product like this. I am going back to Sony.

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    Reviewed Nov. 26, 2014

    Same as others, a problem with Panasonic 42" plasma... if the power goes out for 1 second or unplugged from wall or strip, it will not come back on for at least 24 hours... I really wish Panasonic would do something about this well-known problem.

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    Verified purchase
    Customer Service

    Reviewed Nov. 24, 2014

    Bought this Panasonic 60' plasma in 2013 about $800 and while watching it just turned off. No sound, no picture, just the red light. There wasn't any power outage of any kind, it just shut off and wouldn't turn back on. I read a few things online from others with the same issue and moved the TV to another outlet, vacuumed the back of the vents, held in the power button for 10 seconds, etc., nothing helped. From what I read here it doesn't help to call Panasonic. So we're just out our money and TV? I agree w/ the others here, we should have a case against Panasonic.

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    Price

    Reviewed Nov. 22, 2014

    I will never buy another Panasonic. Got flashing red lights after owning the TV for 2 years of that. I paid close to 900 for this junk, very upsetting. I have been told repairs can be expensive. I bought a new Samsung last year and it's been wonderful. So I just wanted to type a review so others wouldn't make the same mistake I did.

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    Reviewed Nov. 22, 2014

    After 2 short years of use my TV stopped working. The screen is black and the red power light blinks multiple times. Panasonic tech support is of no help, and the simple solutions to repair found online were not effective. This is how companies go out of business. I will never buy another Panasonic product, nor will anyone willing to hear my story. My story seems to be very common - this is upsetting!

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 20, 2014

    A few months ago we unplugged our TV from the mains as I had a small job to do behind the television. After about 15 mins replugged the television to find there was no response from it (No red light to indicate power was on). So I removed fuse from plug and found it ok. Checked power supply cable to TV - that was ok. Phoned Panasonic, organized an engineer to come out to check the TV. Three days later hey presto the red light came on (we cancelled the engineer) and the tv has been great until yesterday ..... Unfortunately my wife unplugged the tv as we were having the carpet cleaned and guess what....... no red light, no nothing and 24 hours later as I write this, it is still the same.

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    Customer Service

    Reviewed Nov. 17, 2014

    Bought this Panasonic 42' plasma in 2010 about $600 and while watching it just turned off. No sound, no picture, just the red blinking light. Seems to be 11 or 12 times. There wasn't any power outage of any kind, it just shut off and wouldn't turn back on. I read a few things online from others with the same issue and moved the TV to another outlet, vacuumed the back of the vents, held in the power button for 10 seconds, etc., nothing helped. From what I read here it doesn't help to call Panasonic. So we're just out our money and TV? I agree w/ the others here we should have a case against Panasonic.

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    Online & App

    Reviewed Nov. 14, 2014

    I bought a Panasonic TC-P55GT30 in Oct of 2012 and turned on my TV tonight to find the dreaded seven blinking red lights with no picture. We use this TV about two times per week and cannot understand how it went out of service so abruptly especially since I have two other TVs in the house much older that still work great. After doing some searching on the internet, I see this is a trend among other consumers. I wrote Panasonic tonight on their website and have not received an answer yet. If this is a reoccurring theme with their Plasma products, there needs to be some sort of lawsuit to compensate consumers that have wasted their hard earned cash on a product they thought they could rely on. Needless to say, I am not very happy right now.

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    Reviewed Nov. 11, 2014

    I got suckered in by their Consumer Report reviews also - I bought TWO Panasonic 50" Plasmas - a TC-50PU54 and a TC-P50S30 less than three years ago. I just had my THIRD FAILURE last week! But now of course, it's "out of warranty"! This is B.S.! Does anyone know if there is a some sort of class action lawsuit going on against Panasonic? Sure seems like we've all been had.

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    Reviewed Oct. 31, 2014

    Various colored vertical lines from top to bottom of the screen.

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    Reviewed Oct. 28, 2014

    TCP55GT30 - My tv have only 2 years Old and this piece of **. The sc board just went dead after 2 years. I hope Panasonic will take care for fixing my problem and caring about their customer.

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    Reviewed Oct. 27, 2014

    I was watching my television when my landlord decided he wanted to play with my electricity and surged my power and my television has not came on since. Wtf, now what? Panasonic is full of **. They are bogus because I'm not the only one obviously!

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    Verified purchase

    Reviewed Oct. 25, 2014

    I have an '08 Panasonic tv 36" th42pz80u hd plasma. TV looks like St Paddy's Day in Boston...... It's ** GREEN. I have heard tons of people having the same problem! Let's act up, fight back with a class action lawsuit. Fix our tvs!!

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    Customer ServiceStaff

    Reviewed Oct. 24, 2014

    I bought Panasonic plasma TV TCP55GT30 in Aug. of 2011 (although it sat in the garage for a few months as we completed our remodeling). I was swayed by the glowing reviews in CR, etc., but now have the "Panasonic 7 red flashing lights of death". I contacted Panasonic and they offered me 10% off another Panasonic TV, like I would buy another one. The person on the phone said a "few" complaints on the Internet do not mean they have a problem with this product. I have now been waiting almost a month for the replacement board, with no end in sight. At least, if Panasonic obviously know this is a problem, they would keep a good stock of the faulty boards in stock. I will never buy another Panasonic product, even an AA battery, and make sure everyone knows what a poor excuse for a technology company they are.

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    Reviewed Oct. 19, 2014

    Same as other reports. We turned the TV (Panasonic TC-P50S30 Plasma) on tonight and red light comes on but no picture/sound. Just blank black screen. We had and have other TVs that have lasted over 20 years. This TV was $600 and lasted less than 2 years. We bought it because it had such good reviews. What's up with that? It looks like it will do no good to contact Panasonic or a repairman. Anyone out there have success at getting it fixed?

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    Reviewed Oct. 15, 2014

    Had to replaced the lamp for model #pt-43lc14. Within a year, it needs to be replaced again.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2014

    I have a Panasonic TC-P55GT30 and will not buy another Panasonic product again. I purchased in Oct of 2011 and it was not quite 3 years for a TV that was not even used 2, maybe 3 times a week (for a short period of time) and I received the 7 "blinks of death" a few weeks ago. I found support online to send in my SD, SU and SC boards to be check and repaired, based on the code. I paid over $200 for this to be done. I put back in the boards and still the 7 blinks. No matter if the company that "fixed" my boards or not, reimburses me or buys them from me, I will never buy another Panasonic product in my life. I will also make sure that anyone does not buy from them, based on my experience. I also bought my unit directly from Panasonic and at the time I called in for support, before I found my receipt, they could not even find me in their system. They said if it has been even close to one year, that my unit was out of warranty. I must call a Panasonic Service rep to service my unit.

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    Reviewed Oct. 7, 2014

    I purchased a Panasonic Viera tv in May of 2012. Like everyone else, my tv is not working. The tv will turn on, but the screen is blank. I get 14 blinks and was told I would need to have it serviced. This is a bad product and Panasonic needs to be accountable! I will NEVER purchase one of their products!

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    Reviewed Oct. 7, 2014

    Same problem with Panasonic 42" plasma... if the power goes out for 1 second or unplugged from wall or strip it will not come back on for at least 24 hours... I really wish Panasonic would do something about this well known problem.

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    Reviewed Oct. 7, 2014

    PT50LC13 - I was looking online for Panasonic Parts, trying to cut the repeat TV REPAIR visits and found 800+ top complaints : Panasonic wont turn on. I have LCD, most of you have PLASMA and FLAT SCREENS. But we all ended up with a product that requires repeated servicing. Cable doesn't pro-rate bill because TV wont turn on. Signed, MONEY PITTS!

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    Reviewed Oct. 4, 2014

    We purchased this Panasonic Viera TV in 2013. It worked perfectly until we unplugged it to change the stand that it was sitting on. This was 1 year and 1 month after purchase date so too bad for a warranty repair! It took about 3 days to come back on. Anytime we have a power outage and it shuts down quickly, 3 days later it will finally work. We have the same TV but it is older in our family room and so far it has never had this problem. I will probably never buy any Panasonic electronics again in fear of this happening. This TV should be recalled and they should TAKE responsibility for this crap they are selling to people!

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    Verified purchase
    Customer Service

    Reviewed Oct. 3, 2014

    We bought a Panasonic TC-P55GT31 on 2/8/12. After about 19 months we too got the 7-blink error code. We called Geek Squad and after 4-visits they deemed our T.V. unrepairable. We then opened a case with Panasonic, they informed us Geek Squad was Not a qualified Panasonic technician and we had to have a second opinion with a repair company (they recommended). Another $80 spent WITH THE SAME RESULT! T.V. deemed unrepairable! Panasonic offered us $425. I informed them that $425 barely pays our sales tax on the purchase of the television and the repair fees we have spent. I asked if we could merely be compensated for our repair fees. They said they would be happy to help with any repairs but since our t.v. is unrepairable they would not reimburse us. After reading other reviews, this company is well aware they have a problem with their panels and refuse to take responsibility. We will NEVER buy anything Panasonic again. Wish I would have seen the reviews before we made the very disappointing purchase.

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    Customer ServicePriceReliability

    Reviewed Sept. 29, 2014

    My 3 year old TV will not turn on, and it looks like I'm not the only person who bought a plasma TV only to find the same thing happens and Panasonic won't stand behind their product. It appears that everyone on this site has the same problem, and it would cost at least big bucks to get their sets fixed because of what appears to be faulty or defective boards/power supplies put in this units. Customers have been told to haul these big TV sets to repair shops (and throw away more money) just to have Panasonic MAYBE do something??? Well, I'm not holding my breath. Their customer service stinks. I will never buy anything made by Panasonic or any of their affiliates again. I hope there's a class action suit in the works.

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    Customer ServicePrice

    Reviewed Sept. 28, 2014

    Viera 55" Plasma TV TC-P55GT31 - I loved the picture on this tv, BUT 14 months after buying this it went black with the 7 blink code. I called Panasonic and they said it was out of warranty but started a repair ticket and gave me the number of a local repair man. I called and he said that it would be $95.00 to come and look at it. (IT'S BLACK WITH A 7 BLINK CODE, WHAT IS TO LOOK AT?) I researched it and looked on YouTube and found that it was a board that commonly goes bad. I called Panasonic and asked to purchase the board and they said NO!!!! I was not a certified repairman even though I am out of warranty. I looked everywhere and found the board for the same price from a vendor in Salinas with a $250.00 core charge BUT they said that Panasonic had 150 boards in stock but they had over 200 on requisite and it would be 4 to 6 weeks. I received the new board and replaced it and all is good again.

    Panasonic has the worst customer care and doesn't back up the products. I believe that they must get a kickback from the repair companies. Unfortunate that they make a great TV that only last for a little over a year. I have had Samsung and never had and problems. If you value your money and the products that you buy NEVER BUY A PANASONIC TV UNLESS you just want to throw your money away. This item has to be a recall for them to have that many boards in stock and yet on back order only being 14 months old. I truly hope KARMA finds Panasonic like it did Chevy and puts them in federal court because if it weren't for us the consumers they will fold up and die, like so many of us that bought them hope they do.

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    Reviewed Sept. 23, 2014

    I would like to ask where can I make a complain about my Panasonic Viera TX-P42U20. I bought this plasma almost 4 years ago and I was very happy about. I really liked Panasonic TVs and that's why I bought this model. I saw on internet and in a script that it is a second generation of Plasma which has a 100, 000 hours working warranty. 2 weeks ago I noticed a vertical green thin line on my plasma. A few days later that line become thick black, about 8 cm wide from the top to the bottom. Please tell me where can I ask why does that happened. I am a customer who strongly believed in Panasonic. Almost every component I use at home or professionally is Panasonic, and now this happened. It is really disappointing. I cannot watch TV and I am really confused about what to do, either to look for a new TV or not, what brand should be my new TV. Thank You in advance.

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    Customer ServiceReliability

    Reviewed Sept. 21, 2014

    Panasonic Plasma - TC-P50GT30 died. Bought this TV on 1/8/12. Got the "7 Blinks of Death" on 9/18/14. Life = 2yr, 8m, 10d. Called Panasonic for troubleshooting advice. Took my info, created case # and then wanted $9 to continue by phone. Are you kidding me! Referred me to website for advice on troubleshooting, which was worthless. Can't believe this company is getting off the hook with selling defective products to consumers. WILL NEVER BUY PANASONIC AGAIN.

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    Reliability

    Reviewed Sept. 17, 2014

    I've had this TV for less than 2 years and after the slightest power surge or even unplugging the TV it won't turn back on for anywhere between one and three days. This is very whack. I feel like I have been ripped off and will never buy another Panasonic device. I cannot believe they make crap this defective.

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    Reviewed Sept. 16, 2014

    Just over 2 years into a minimally used plasma from Panasonic, my tv (Panasonic VIERA TC-P50S30 50-Inch 1080p Plasma HDTV) has joined the same fate as many others. I called Panasonic and they gave me the same run down of go pay $85 to get an estimate and we will consider what to do. Doubtful they will consider anything. Why is a state official or someone not chasing these crooks down? I have all Panasonic electronics but I will NEVER buy Panasonic again. The way they are going about this with a problem is scary. NO ownership.

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    Customer Service

    Reviewed Sept. 16, 2014

    Christmas 2012, my husband and I received our 42-in Panasonic LCD tv as a gift from his mom. We were so excited to have our first flat screen as a married couple. A few months, maybe 6, we had to unplug the tv to clean. We plugged it back up and it would not turn on for 3 days. No blinks, flashes, power up sounds, nothing. About 7-8 months later, we had a thunderstorm, our power went out and once again it would not turn on for 3 days. Now, almost 2 years after we had another bad storm two days ago and our tv has yet to come on. Each time we have had this issue, we have called Panasonic and they have been NO HELP!!! Even when we first had this problem at 6 months in, they said they could not do anything but refer us to a repair shop that was almost 70 miles away even though we were still under our 1 year warranty.

    Now we're almost 2 years in and they won't even help us troubleshoot over the phone unless we pay them a $10 fee. Are you kidding me? You want me to pay you $10 so you can tell me to unplug my tv and try it in another outlet even though we have already done that. Panasonic is a joke. And when we can finally afford to purchase another tv, it WILL NOT be a panasonic!!!

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    Reviewed Sept. 10, 2014

    Lost power for 30 seconds and it took three days before I could turn on my television. This is ridiculous.

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    Reviewed Sept. 5, 2014

    This TV was purchased in 2012 and one night the screen made a pop noise and it went blank. Had the 6 flashing red lights. After contacting Panasonic and using the repair service recommended, it was determined that the repair would cost $1000. This TV is obviously a lemon due to all the other reports and complaints. Don't buy it.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2014

    Panasonic may make fine TVs but if you have plans to use Tivo with one and want to use the Tivo remote control solely, you might want to reconsider purchasing a Panasonic TV. My mother has a Panasonic flat screen TV, model # TC-L37D2, that was purchased in 2006. She recently wanted to connect a Tivo Roamio DVR recorder to it and then use just one remote control for both devices. This is an easy thing to do as long as the user has the IR Code (infra-red code) for the TV. Tivo has many of these codes loaded on its software program but were missing one for this Panasonic TV.

    My mother was requested to contact Panasonic Customer Service to get it but they claimed not to have it. Tivo tells me that by law, Panasonic is required to give it to its customers. I called Panasonic Customer Service on 7/23/14 (ref # **) and tried with two different representatives to get it but was also told no. I asked to speak with a supervisor but both times was put on hold for 20+ min. and ultimately told they were too busy and to call back later. I asked for a supervisor to call me when s/he was able but that never happened. Is this the kind of company you want to do business with?

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    Reviewed Sept. 1, 2014

    I have tried contacting Sears and all they want to do is come out for 99$ and investigate. Tried getting in touch with Panasonic to find out why there is no reset button or any way to reset the TV, but nothing. I will probably wind up getting someone in the neighborhood to come out and look at it. Don't have an order number.

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    Reviewed Sept. 1, 2014

    This television is a piece of crap. If the TV becomes unplugged or the power goes out for any amount of time my television will not come back on for three daxx days. It is really annoying and I don't understand why it has this feature. I can tell you this Panasonic, if I have anything to do with the next television purchase it will not be a Panasonic.

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    Reviewed Aug. 27, 2014

    TV is not even 2 yrs old and will not power back on after being unplugged. This is the third time in one month. No blinking lights, no anything. I tried the let it sit approach, then hold power button in, plug and unplug, and repeated this over 3 days - nothing. I thought it might be the power cord but then started reading all these same complaints and was shocked! Same as other people - called Panasonic and they suggested repair service which is 70 miles away. The only reason I purchased this TV was due to a top rating by one of the well known magazines. Never again! Had to purchase a new TV but packing this one away in case of class action lawsuit...

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    Reviewed Aug. 22, 2014

    This TV is a piece of garbage, and is broken with only 17 months of use. I got the red 7 blinking "lights of death" however, I did my research and watch a few YouTube videos. I removed the back cover and disconnected the Y sustain board. Then plugged TV back into the wall. If the board is faulty, the red light is supposed to blink 6 times. Mine just stays on, and I can't find any info on this. I suspect the screen is bad, however, I am not sure of this. I will NEVER buy anything made by Panasonic again! I got this TV on Black Friday for $300, and it's just not worth putting any $$$$ into to repair. So I get to go TV shopping, YAY! Hope this helps someone out there. :)

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    Price

    Reviewed Aug. 16, 2014

    I purchased a Panasonic VIERA TC-P50S30 in 2011 and was shocked to find the tv click off a little over 2 years of purchase. Out of warranty. Red steady light to show power is on. But no picture. A quick Google revealed that this is happening to everyone who purchased this model. We deserve compensation and would gladly participate in a class action suit. I called Panasonic and they want me to take it to a service repair shop. The shop tells me it probably will cost up to 500 dollars to fix. It's not worth it and Panasonic won't do anything to satisfy me.

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    Verified purchase
    Customer Service

    Reviewed Aug. 13, 2014

    I have purchased TV in Dombivali, it has given problems of blurs on the screen and after complaining, the same has been replaced in Jan 2013. The same I brought to Hyderabad since I have shifted my residence. That time the Kalyan service center replaced with a higher version 3D (P42TH50D) on the same purchase receipt informing me that the same receipt will do for warranty. They replaced Plasma having three years warranty. Unfortunately the replaced TV also has given problems of lines.

    I have made a complaint on June 7th this year and still the matter has not been resolved. The service center demand the proof of replacement. I could not submit because it has not been given. Service Center here offered refund which I have not approved. After several follow ups Panasonic Customer Care have offered me to repair the same and agreed to give repair warranty. So far no reply had come either from Service Center or Customer Care. When I contacted 3rd Party they informed me the TV can be repaired at an affordable amount.

    Please let me know what to do now. One thing positive is they have given me a 32" TV as a standby. That too with a strong follow up. Delhi Customer Service people has sanctioned me that standby TV.

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    Reviewed Aug. 7, 2014

    Like so many others, I purchased a Panasonic VIERA TC-P50S30 in 2011 and was shocked to find the screen go black within 2 years of purchase. Out of warranty. Red steady light to show power is on. But no picture. A quick Google revealed that this is happening to everyone who purchased this model. We deserve compensation and would gladly participate in a class action suit.

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    Customer Service

    Reviewed Aug. 3, 2014

    It is very unfortunate to get a very poor feedback and customer support from a company like Panasonic. From last 2 months, we are getting only false promise from your company. (We have each and every proof of it.) And today when my lawyer Mr K. ** trying to call Mr ** once, your tele caller executive told him to hold the line to transfer the call to Mr ** and after 5 minutes of holding the line phone was disconnected from your side. And after that immd. call again to same number and another executive asked the details and after that simply told us that Mr ** is not available. How it can be possible, your company one tele caller confirming that he is transferring the call to Mr ** and other is telling us that Mr ** is not available. We receive a email from Mr Tajinder ** (delhiwest.icare.panasonic@gmail.com) on 15 of July (only after sending many reminder, after sending complain on your website) that it will take another 10 days.

    And today is 30 of July, but no results. How much take time to finalize this matter, or it is only a way to give mental torture to client, and linger on the problem, so that client will fed up and stop complaining of your faulty product. We are giving all documents, all conversations to our advocate Mr K.**, so that we can start a legal process against you and your company. Also we will forward all these document to media also. Maybe you after that, you will hear their words in your deaf ears.

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    Price

    Reviewed Aug. 2, 2014

    50-inch plasma viera tv was 2.5 years old and died. It had 14 blinks and after researching, seems to be common problem but expensive to fix. Panasonic would offer a small portion that wouldn't help with total repair. Will not buy panasonic again.

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    Punctuality & Speed

    Reviewed July 30, 2014

    On October 13 I purchased a Panasonic LED TV. The TV is having problem that audio system get fail while changing mode. From day of purchase, I am informing to PANASONIC company till now, they will not able to solved the problem, and even they will not able to find the solution. Service technician not coming on time as they promised date. Very very poor service and very very poor product. Dear Friends, had my experience, please don't purchased Panasonic LED television.

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    Customer ServiceStaffProcess

    Reviewed July 29, 2014

    Summary: Panasonic TC-P50UT50 had 3 warranty repairs relating to TV not powering on during first 9 months. Each time, it was a different issue. 2 months after warranty expired, the issue returned.

    Process: I contacted customer service. They told me I could pay for a tech to come out and diagnose the issue and provide a repair estimate. They would review the issue and determine if they would provide any assistance even though they are under no obligation since the warranty was expired. I paid for the diagnosis, sent in my paperwork, and didn't hear anything. After a week, I filed a claim with the NJ BBB. This started the ball moving. I was contacted the next day. I spend the next few weeks going back and forth with paperwork, pictures, work orders, etc. The process was long, but communication from Panasonic was frequent.

    Result: Panasonic bought my TV back from me. They sent a courier to get the TV. Once pick-up was confirmed, they processed my refund for the full purchase price.

    Advice: Be professional. I did not get angry with anyone I dealt with. I presented the facts and was always courteous in my communication. Be clear. I provided two acceptable resolutions, a replacement TV or a full refund. Be patient. This has taken more than 2-months, including more than 2 weeks to receive the refund check once the TV was picked up.

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    Reviewed July 20, 2014

    I purchased the TV on 2/11/12. It has never gotten heavily used. All of a sudden, it stopped working. No sound, no picture. Power light blinks 14 times, repeatedly. I expected to get much more than 2 years out of this TV; very disappointed in Panasonic. In researching this online, it appears that this is a very common problem for Panasonic, and with this model. Would like some kind of resolution.

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    Reviewed July 18, 2014

    I purchased a 50" Plasma in Nov 2012 because of the remarkable picture quality. 20 months later (8 months out of warranty), I now have a dead TV with a red LED light on front that blinks 7 times. I was quoted $1,000 to fix my $1000 TV by the repairman. I've read so many similar stories that I'm convinced this is a design defect that Panasonic was aware of when they decided to stop producing Plasmas. I can't imagine ever wanting to buy a Panasonic product again.

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    PriceStaff

    Reviewed July 17, 2014

    Much like everyone else, I am extremely frustrated with Panasonic and its televisions. I purchased a new 50" plasma television, Model # TC-P50u50, in January of 2013. After a full 18 months of use, the television will no longer power on, instead I am greeted with a red light that blinks 7 times - pauses - and then blinks in the pattern again. I have come to learn that this is pretty much the "death" of the television. Sure, it can be repaired for a mere $400, but what's the sense when the repair cost is worth more than the TV at this point?

    After contacting Panasonic, I was informed that the warranty on the television is one year. I can see why it's only a year after reading all the reviews. It seems predominant that between years 1 and 2 several of the "blinking light" issues take place. So, I can expect an $800 Panasonic TV to give me a whole 18 months of viewing pleasure before shelling out another $800? What a bargain!

    After speaking with the Panasonic rep and reiterating my displeasure, I was proposed an offer. I can pay the $85 for a diagnostic, have a formalized quote made up for the cost of the repair and then Panasonic will "review" the cost a possible offer some compensation. This makes me feel better? I now have to spend $85 to potentially get some relief on a hefty repair bill of which the difference may not equal the value of the tv. Panasonic, if you truly stand by your "durability" as a company, why not repair the issue at hand free of charge when it's known to be a problem? Do what I did, simply google "red blinking light on my Panasonic television" and notice all the hits and discontent that are found.

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    Customer ServiceCoveragePrice

    Reviewed July 17, 2014

    In April my PANASONIC TC-L55E50 stopped working. The TV wouldn't turn on at all. I had purchased it 18 months ago from Sears. I called Panasonic and they referred me to an authorized repair store. Panasonic explained to me the process of what to do if there would be any cost covered by the company. The warranty was 8 months over the 1 year covered by company. I had explained to them that the TV didn't turn on after our electricity had went out the night before. I went to turn on the TV and there was no power; it would not turn on. (All three other TV’s we had, which included 1 Sony Bravia/7 years old, all worked.)

    I took the TV to National Electronics in Texarkana, Texas. This is where things get odd. When I entered the business TV’s were everywhere in the floor. They explained to me that they had just moved into the building which is a business called Sound Town. As I got to looking at all the TV’s on the floor, I noticed that there were a few just like mine. When I got home I Googled Panasonic TV complaints and noticed that there was hundreds and hundreds of other consumers having the EXACT SAME PROBLEM. Then I realized that Panasonic had made a faulty product!! Instead of doing the right thing and recalling and fixing the TV, they were doing damage control. Just like GM. It would be cheaper to deal with the problem than to make a recall. I was told by the company that was fixing the TV that it was a power board and basically would take $300 to fix.

    I emailed all info to Panasonic. I was contacted the soon after and was told that only about $100 would be covered. I told Panasonic everything that I knew and soon after it was agreed upon to split cost. The company fixing the TV never called me once to let me know when TV was fixed. I finally went by and they said it would be ready the next day. I went by the next day and the TV was on but had hundreds of lines running through it. Needless to say I was disappointed!! Sound Town didn't say anything at first. When I first said something about the lines, one person said you can't really notice it to bad further away. I told them that I wanted it fixed.

    I contacted Panasonic and they told me to have the authorized dealer send me a quote on the cost of fixing the problem. I forwarded everything to Panasonic that I had received. Based on everything I asked Panasonic for an extreme discount on a new TV. They offered me a 10% discount on a particular model. Best Buy had the same model. Cheaper than what Panasonic was offering. That ought to let everyone know EXACTLY HOW PANASONIC DOES BUSINESS!!!

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    Price

    Reviewed July 12, 2014

    We had that exact same thing happen to us! It's since been placed in the original box and placed in the garage. Bulbs were faulty and very expensive and then the color spots were hurting our eyes. So very sad and now having issues with Panasonic again over the TV that replaced the one in the garage. We will never purchase another product from Panasonic again! I would join in a lawsuit if asked.

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    Price

    Reviewed July 8, 2014

    The bulb on our panasonic keeps going out. We've replaced it 3 times now. I guess there is a class action lawsuit against panasonic for bad bulbs. However, our tv is not one of the listed 4 tvs in the lawsuit. Our tv uses the LFS4000 bulb. The tv is only 7 years old and this is unacceptable for such an expensive product - it was around $2000.

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    Customer Service

    Reviewed July 7, 2014

    Got a Viera LED TC-60AS530UE around 3 weeks ago from Panasonic.com. The TV came in a good condition but it wouldn't power on, so I called and got it replaced. It took them 2 weeks to send me a new one. I just received the new one today (20 minutes ago); turned it on and there is a crack in the middle of the screen. At this point, I just want to return and get a refund. I am so frustrated with this. I got the TV so my dad can watch soccer, but the World Cup is almost over and I still haven't gotten the TV I wanted.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed May 29, 2014

    My 42" Panasonic Plasma TV (TH-C42FD18) stopped working. The power button would blink twice so the first time I called Panasonic tech support and told them the issue I was having with my Plasma TV and they told me it would be a $20 fee to talk to their support. I thought that was odd so I asked them for the nearest authorized service center closet to Monmouth County, NJ and they gave me a service center in Brooklyn, NY. I called them three times and left messages for what sounded like a home answering machine. I called Panasonic back and asked them for the next closest service center and they gave me Toms River, NJ which is even closer to me. Called them twice and left messages for what sounded like a home answering machine again.

    No one returns calls and Panasonic doesn't care so I called Costco where I purchased the TV and the concierge service found out the 2 red light blinks by the power button indicates a bad power supply. I called Panasonic back again today to get the part number and cost which is $214 plus $16 for shipping but needed to find out if the board simply snaps into place and something I can do myself. The parts person didn't know so they sent me to tech support where I asked the same question and he couldn't give me any information on how to install the power supply board and said I need to contact a local authorized service center. But I told him they don't answer and they don't call back from my messages. He said try again.

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    Customer ServiceSales & MarketingStaffReliability

    Reviewed May 19, 2014

    In June 2012, I purchased a 50 inch Panasonic Viera Plasma TV, model number P50U50. I researched LCD, LED and Plasma televisions for six months. Admittedly, Plasma was not my first choice; however, after speaking with tech geeks at Sears and Best Buy, I decided to purchase a Plasma. They described how as a BluRay movie aficionado, I would love the true and rich colors. They also reassured me that Plasma was not old technology and specifically that your company, Panasonic, was doing the best job in this area. Several positive consumer report reviews later and I felt confident in my choice. Over the course of one year and ten months I thoroughly enjoyed your tv.

    The picture quality was excellent and I found myself to be a spokeswoman for your product telling friends and family, it was in fact a Plasma. Unfortunately, I can no longer say another positive thing about your product as I am faced with having to put your tv out by the curb or spend more to fix it than it is worth. Without warning this week, it would not power on and the indicator light began blinking. I have read that this blinking light is the kiss of death and is the result of a faulty power connector or some type of circuit blowing. I am not technician, just a movie lover who raved about your tv and anticipated it having a long life.

    I spoke to a customer service representative who, though not impolite, was certainly not helpful. She claimed my model year was durable because improvements had been made since your company's 2007 fiasco. Apparently, we have different definitions of durable because under normal use I would expect your television to last more than two years. Further, your customer service representative explained that it was a known problem but not predominant enough in my model year to receive full compensation. The repairs could be exorbitant she advised. I am unable to rationalize how this flaw, this bad batch, is my problem or my financial burden, when I was unlucky enough to receive a defective part.

    Your one year warranty is exceedingly disappointing as it protects your company and not your consumer. It is a gross misrepresentation of your sales pitch about quality and durability, when a company does not stand behind its product nor expect it to last more than twenty three months. In June 2012, when I was walking around the store showroom I would have appreciated a buyer beware sticker on it that read: One to two year life expectancy max. Please be advised, Panasonic does not stand behind its product. Due to online sites devoted to Panasonic consumer complaints and class action lawsuits, you should seriously consider a SONY or SAMSUNG. If it had said this, I would have passed and so would every other customer. Hardworking consumers have a right to know their money would be better spent on a different brand. Sincerely Dissatisfied.

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    Verified purchase
    Customer ServiceReliability

    Reviewed April 17, 2014

    Panasonic Plasma Pan 55 inch 3D 1080P, IPTV - We received the TV as a gift from our son and we were really happy with it. We had it 1 yr and 3 days when it went out. We called the cable company and then a repairman to fix it. When the repairs were too extensive to fix, we decided to recycle it. We called Panasonic because we do not think that any $1000 item should break down in one year’s time. After several calls with cut offs, we finally reached a settlement. It was not much but at least it would pay the sales tax on our new TV. Never did receive anything and called back only to find out they would not honor the settlement because we recycled the TV. I can't believe that absolutely nothing was done. My son is upset because it was a gift and we are dissatisfied with Panasonic TV for making an unreliable product.

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    Installation & SetupPrice

    Reviewed April 10, 2014

    I purchased a 50-inch smart TV model number tc-l50e60 in November of 2013. The internet worked perfectly until April of this year. Suddenly I could not get an internet connection on the TV even though I got the internet on my laptop and iPad. My first step was to contact Comcast to see if the problem was caused by them. I was told everything was fine through Comcast but I insisted a technician come out and double check. He installed a new modem and checked everything. The only app that worked was Netflix and that went off before his truck had left. I called Panasonic and was told by someone (not in this country) that it must be a software problem and it would cost $129.00 to repair. I was forced to tell him where to put the TV. I will never buy another Panasonic product.

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    PricePunctuality & Speed

    Reviewed April 8, 2014

    I bought a 50-inch Panasonic Plasma TV 29 months ago from Best Buy. A couple of days ago, the TV gave a large sound that sounded like static electricity and the screen went dead. The TV gives an error code of 14 blinking red light. Everything I have read on the internet says this is the blinking light of death. I had a two-year warranty with Best Buy, which had expired five months ago. They told me to get in touch with the company. Based on what I read here, that is a waste of time. I paid over $800 for the unit and believe it will cost more to repair than buying a new TV. I definitely do not plan on buying a Panasonic in the future.

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    Reviewed April 6, 2014

    I agree, Panasonic should be held liable for selling faulty merchandise and We the people should start, A Class Action suit. It appears in today times we the consumers are big companies' escape dummies. They make profits while we the consumer pay for their mistakes. As the subject states, TC-P42ST30, went pop, no picture. In hindsight, I see why there's a one-year warranty. If Our Gov is blind releasing a Big Auto maker, I certainly won't expect positive results. Panasonic selling metered TVs. Thank God my TV didn't kill Me. I survived another Day.

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    Customer ServiceStaff

    Reviewed April 2, 2014

    I am consumer of your home appliance. My TV (29'CRT, purchased on 2009) had a complaint in last week and I approach nearest Panasonic authorized service center (M/s Shon Electronics, Kottayam, Kerala, India) with my TV on 25.4.2014. The authorized person is not interested to repair my TV. He says that "this is old model, now there is only LCD tv's in market so the company doesn't supply CRT TV components". I am helpless. The above TV is kept in the service center till now. Then I send a mail in your helpline id on 29.3.2014, but there is no response. I thought that your company may be an International company and keep promises and standards. It is very shameful approach and response from you. KEEP IT UP.

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    Customer ServiceCoverage

    Reviewed March 29, 2014

    I was standing 20 feet from my TV when it made an explosive popping noise shocking me and getting my attention. I saw it go black and it has been dead ever since. That was March 17, 2014. This TV is 4 months old. This is well within the warranty period. It took 7 phone calls and 2 escalations and 8 hours to even get a technician out to our house. Now they are denying coverage still because they don't see a prima facie reason… Well, I see that as the exact reason why an exploding TV that goes dead would be covered under a warranty, NOT the reason to deny coverage. We buy their TV and hand over $2500 in good faith, and they meet that with a bad faith denial of the warranty they purport to offer. At this point we are at a loss for $2,500.00 and no TV since March 17, 2014.

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    Customer ServicePriceReliability

    Reviewed March 13, 2014

    I bought a new Panasonic TC-P50U50, 50" plasma TV, last March (2013), and in January of 2014 it quit working. I called Panasonic and they told me it was a 2012 model and I needed to have the receipt for them to help me. I couldn't find it, and still can't. They told me they wouldn't help me without a receipt. I went online to see if there was any way I could fix it myself and found MANY complaints of exactly the same model and issue I had: TV flashes, then the screen goes dark and the little red LED on front blinks 8 times. When I contacted a repair place, they told me which board was faulty and that Panasonic doesn't even make that board anymore, they've replaced it with a newer version, likely a more reliable version because they know it was no good.

    I believe Panasonic knows this model is faulty and doesn't want to fix their TVs because it would cost them too much, but why should consumers have to pay? If you pay $500 or more for a TV it should last at least a couple of years! I contacted the Better Business Bureau and complained and I was contacted by Sylvia ** from Panasonic who told me if I could get her a copy of my credit card statement with the purchase, it would be sufficient. I did so, paid the fee to the bank and emailed it to her, but then she told me since it didn't have the model number listed, they wouldn't honor it. Because Panasonic contacted me back and I don't have my receipt, the BBB closed the complaint and won't pursue it further. Since the BBB closed the complaint, Sylvia has not replied to my subsequent emails. Regardless of that, this is a substandard TV and Panasonic should be held responsible!

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    Price

    Reviewed March 9, 2014

    My sister bought her Panasonic 42'' lcd tv and it was working fine. Until we had a power outage. After 30 minutes of fumbling with the tv, it turn back on. Anyways ever since then it turns off and it takes at least 3 days to turn back on but it becomes very annoying when you are watching tv and it shuts off on its own. It works for a couple of days or so but then like I said shuts down for 3 days without working. Thanks to my sister I decided not to purchase a Panasonic tv, instead got a Samsung tv. Panasonic ain't worth the prices. Get a different brand.

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    Customer ServicePriceStaff

    Reviewed Feb. 20, 2014

    TV is less than one year old and just failed, will not turn on, stays black. No real phone rep help. After reading on the web many customers experienced this same problem. Need help, paid too much for supposed quality.

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    StaffReliability

    Reviewed Feb. 15, 2014

    PLASMA TCP 65 VT30 7 BLINKS OF DEATH - Like thousands out there having issues with Panasonic TV line up, I’m just another one in the same boat. Got mine June 2011 and die Nov. 2013; it lasted 28 months which by the complaints online, is actually a bit better than others that die within months or less than a year. I invested a decent amount of money 3800 bucks on the unit itself and 700 bucks for an extended warranty on my unit, since I thought, it was going to be the best "PROVEN" technology out there at the time. Oh boy, I was wrong. After reading complaint after complaint online, I realized that, this was just another example of quality negligence and untested defective products put on the market by big brands.

    Then, I remembered back when I was in the university, this Marketing teacher, he was rambling something about a business strategy, that uses clients’ money to test their products without them investing a dime, whereas, if they did, it will inevitably affect profits and deplete their manufacturing and production capital; and this was almost 20 years ago. The basics are simple, as far as technology goes; they need to restock the market shelves year after year with consumer products in order to stay afloat financially.

    But the problem lies on the fact that, there is not enough time to test so many changes at the same time, where they try to keep up with production goals and profit margins plus competition. Then the solution is simple, facelift what you have using what was working in the last batch with less complaints - a little twitching here and there, then few new add-ons and voila! There you have your new top of the line TV, computer, phone or whatever is in the list.

    Next step, thanks to the marketing hype and speculation (yes, requires investment but still, money from consumers tilt the balance to their advantage) then consumers swarm in and buy up these products thanks to reviews mostly. Sooner than later they begin to experience all the problems associated with a product that lacks proper quality control which demands testing. Their testing most likely is - oh, it turned on, then they proceed to stamp the approved sticker, and out it goes.

    Anyway, when things start to go south, companies record all the failures and complaints regarding any particular product and based on that, they keep if works, or discontinue a product that has been in the market for 2 years, take the best of it. Here comes the twitching and add-ons, and launch the next top of the line flagship best in class product - here cycle repeats. So, pretty much, we buy their products to test them, and we carry all the liability. They stay on top because they do not pocket out the money to put a reliable product in the market.

    If you analyse these premises, you cannot actually be mad at them or complain much since this is the way businesses work. They are out there to make money, not to be charitable. However, if they make some people happy, so be it. If not it is also ok; they care about their money that’s for sure. By the way, if you have an extended warranty, don't hold your breath. After 2 months they finally got the parts USED not even new. They did not work. Then they decided to buy out the TV. I had less than 200 hours on it and what I had was 2000 bucks? Remember I paid 700 for the warranty.

    So in reality I ended up with 1300 bucks. Even with the 2000 I can’t buy anything that resembles the features of this TV. So even if you have the warranty that does not mean you will be satisfied with the final results. At this point, is up to you if you want to buy or not but be warned that this scenario is likely going to happen sooner or later so be prepared to deal with it. And remember, never ever expect them to do anything for you.

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    Customer Service

    Reviewed Feb. 15, 2014

    We bought the TV (Panasonic TC-P50x5) about 6 months ago... Had a storm, Lost Power. Waited til it passed... And yes I bought a 25$ surge protector for my 1200$ TV. Go to turn on, NOTTA. So, I get online and type in the brand Serial Number what happened and I the first forum I CLICK on, told me to UNPLUG and hold power for so long then plug TV back in and hit power again then take the remote and DO SOMETHING else. Well, that worked... Couldn't believe. MY fiance bought me a 60in smart TV for Valentine's Day. So, not thinking anything we unplug the Panasonic to move to living room. Put it up on the mantel, plug it in and NOTTA again....

    I didn't start freaking right away... UNTIL I COULDN'T REMEMBER ALL THE STEPS AND SEARCHED ONLINE. IT'S NOW 10 HOURS straight, emailed the company, trying to live chat. Googled and reworded what's going on trying to find that on Forum FROM 7 months ago... IT'S NOWHERE ON THE NET TO BE FOUND. They've had me plug and unplug so much the power supply cord isn't fitting snug on the back of TV. Anyone KNOW that last step... you can reach me at **. It would be greatly appreciated... NOT MADE OUT OF MONEY!!

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    Reviewed Feb. 5, 2014

    After having the set for 14 months it cut off and started blinking 7 red lights. I called Panasonic and was told to unplug it from the unit and plug it directly into the wall after a few minutes. Did not work. They said wait an hour and retry. Did not work. Was told to try a t.v. repair service since it was not under warranty. Ain't that a trip I paid 2800 for this set and from all the same complaints from customers with the 7 flashing light they should own the fact the set have a defect and offer to replace or fix the problems. Before this I would not buy any other brand, even argued with the salesman who tried to warn me about all the complaints about their problem with this very issue. I stood by the brand only to have them tell me not their problem. Well with over 1600 complaints about the same issue I say it damn sure ain't their problem. At 2500 plus a set they living it up on our money and left us out to dry. This should not be the case. A sadden ex-supporter.

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    Customer ServiceCoverage

    Reviewed Dec. 27, 2013

    We purchased a 42 Panasonic Plasma TV in July 2012. We lost power in December 2012 and the TV would not turn on using the remote once power was restored. My son was able to turn it on using the button on the back of the TV. The TV worked fine until I accidentally unplugged it and it wouldn't turn back on. We contacted Panasonic and took it to a local repairman for warranty service. It was there for approximately one month because the part wasn't available. (Apparently, this is a common problem with this TV). Finally got the TV back and it worked fine. Lost power again and same problem occurred. Panasonic approved another warranty service but I decided not to take it in when the TV turned on after being off for four days.

    I kick myself for not taking it to the shop but since it was working, what was I going to say? It wasn't working yesterday? We lost power due to an accident in November 2013 and once again, the TV would not turn on after. I called Panasonic and they told me that they would NOT cover any repair on this TV. I asked to speak with a manager and he told me the same thing. Panasonic used to be a quality company but I don't think that is the case now. When I went online and complained, they told me to take it to a service center and send them the documentation and they may pay for the repairs. The TV was sitting in my daughter's room and my son was able to turn it on after four days.

    This is the craziest thing I have ever seen in my life. Why does it need four days to rest? I live in Maine and Maine has an Implied Warranty Law where a product is supposed to last a certain period of time. TVs are supposed to last at least four years. I will be sending Panasonic and Sears the letter supplied by the State of Maine and we'll see what happens, because once again we lost power due to the ice storm over Christmas and my TV is now sitting on floor in my daughter's room and will not turn on.

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    Customer ServiceStaffReliability

    Reviewed Dec. 21, 2013

    I purchased a Panasonic plasma TV 4/12/12. On 11/14/12, my TV shut down completely and was giving 8 blinking red light signal. After some internet research, discovered it was the SS board, luckily I also found on the net that it was still under 1-year warranty so I called Panasonic and they scheduled a repair visit at my home. Everything was well until 4/1/13 when the same thing happened. I called Panasonic and again a repair visit was made. This morning, 12/21/13, discovered the same problem!!!! Called Panasonic this morning and was told, "Sorry ma'am, it is not under warranty. There is nothing that can be done." I proceeded to ask the representative if Panasonic was still producing a plasma TV, because I read on the net that they discontinued the plasma. Hmmm, sounds a little curious that they would discontinue making them.

    I truly believe Panasonic knew they were making a defective product but still put it on the market to get that almighty dollar!!! Needless to say, after spending $873.79 on my TV that lasted approximately 1 year and 8 months, I'm very upset and will NEVER buy another Panasonic product again!!! I don't think it is right that a large company can do this sort of thing, and continue to get away with it.

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    Customer Service

    Reviewed Dec. 16, 2013

    I purchased a 42-inch Plasma TV from Panasonic in 2012. I did not keep my receipt, but the manufacturing date is March 2012. Several times, TV would not turn on after being unplugged. Always came on within a few hours, now it has been two days and no success. Talked to customer support on live chat and after many questions was told to contact a repair facility. I assume this out of the one year warranty. I have purchased many televisions over the past forty years. Most were generic brands and to this day have not had one ever quit. This Panasonic is the first. After checking online about this problem, I assume there are thousands of people with this problem. This is a product defect and should be taken care of by Panasonic. I expect a television to last for years, not months. I have a Sanyo 50-inch plasma that is over five years old and still works like new. I have not attempted to go any further with Panasonic after reading about the run around others have gotten.

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    Reviewed Dec. 14, 2013

    Bought Panasonic 55-in Viera TV from Best Buy on a Blue Shirts expert recommendation on February 5, 2012 for the Super Bowl. July 4, 2013 the picture looked weird and on July 5, 2013 it failed. After research and calling Panasonic, I found out the 7 blinks are a diagnostic code. I tried getting assistance from both Panasonic & Best Buy to no avail. I then called a consumer group who also had no luck. Also have sent a 30-day demand letter asking for a refund and a lawyer from Panasonic called me. We have come to an impasse so I will now be going to small claims court. Will post results, it works.

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    Reviewed Nov. 22, 2013

    Panasonic Viera Plasma is a POS! TV is going to give all of us a seizure. Certain channels don't work (can't watch the channel because it constantly blinks, like a strobe light).

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    Reviewed Nov. 14, 2013

    I bought this TV (Panasonic Viera) from Costco in 2009. In 2011, started having issues with blinking power light; determined to be power circuit board failure. Costco extends the manufacturer's warranty for 2yrs, so had it repaired by a Panasonic authorized dealer. Less than 2yrs after repair, and it's having the exact same issue, and of course it's past all warranties. Needless to say, this will be my last Panasonic purchase.

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    Staff

    Reviewed Nov. 12, 2013

    I called Panasonic and explained that I purchase a 55 inches plasma TV and died on 19 month. They basically told me that the TV is out of warranty and that they cannot do anything. Escalated to the executive level and basically they gave me the run-around. It's very unprofessional to not recognize that this units (TC-P55ST30) came with problems with their cards from manufacture. It's upsetting that a renown company like Panasonic is deceiving consumers with their products.

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    Reviewed Nov. 11, 2013

    My LCD TV l32c30d which was purchased just year back, suddenly the sound went off, the pan drive sound is ok. Please guide me for repairs. Thanks.

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    Customer Service

    Reviewed Nov. 10, 2013

    I have a 10 months old Panasonic Plasma TV that has a star crack on the panel. I called Panasonic and they referred me to their contractor to have the television set fixed. Their repairman stated that the crack was caused by an internal blast. He sent pictures of the panel showing and explaining all details of the crack. They denied the repair. I called them several times to have it solved, they still denied the claim. I had the repairman called them again and explained what he observed and the star crack was an internal not external, claim still denied. I called for a last time and tried to have them worked with me, I even faxed them the invoice with the repairman noted that the crack on the panel was an internal blast not from any pressure from outside. The claim still denied and the still held on their first position.

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    Reviewed Nov. 7, 2013

    Had this TV for 14 months... Had it at a second house I visited 2 times a month. Half the screen, the pixels went... blurry colors, voices goggles goes in and out.... Called over and over to Panasonic. Not helpful at all... Too bad, yr warranty out. Sony replaced a $400 part after 2 yrs because they stood behind their product... I'll never buy another Panasonic product... Big and rich, they don't care about the little guy that has to save to buy a nice item for himself... then don't back the product

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    Customer ServicePrice

    Reviewed Oct. 31, 2013

    Bought TV in 2009. In 2011 the red blinking power light blinked several times and TV shut off. I tried to turn back on but no power or sound, just a red blinking power light that blinks 10 times. Warranty on the TV was 1 year and I was 6 mo. too late. Called Panasonic, they said the cost on fixing it was about half the price of the TV and that didn't include the maintenance fee for the repairman.

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    Customer ServiceInstallation & SetupCoveragePriceStaffReliability

    Reviewed Oct. 20, 2013

    On June 2, 2012 I purchased a brand new Panasonic television, model number shown above. On August 10, 2013, after being on about 1 hour, I came back into my living room to find the television off. I figured like normal perhaps it had timed out and shut itself off due to no activity. I grabbed the remote and proceeded to turn it on when I heard a click and nothing occurred. I noticed that there was a red button blinking 7 times. Trying to troubleshoot myself, I plugged the television up to a different power source with still no success. After my failed attempt I left the television unplugged for a few days. I then tried again a few days later and still no luck but the television still displayed the 7 blinks of the red light. I figured I would call Panasonic directly to see if they could assist.

    On Tuesday August 12, 2013, I called Panasonic directly to assist with troubleshooting. The rep told me that if the product was out of warranty then there would be a $9.95 charge for one troubleshooting call and so on and so forth as the price climbed for more troubleshooting calls. The rep asked me if I had tried another power source or unplugged the television in which I had responded to him that I had already tried that. I told him that I was looking to see what the 7 blinks indicated. He said that he could not assist me but that he could give me the number to a service center that could come out to assist. Stereo Component Service.

    On August 13, 2013, I contacted Stereo Component Service in Braintree, Mass at the direction of Panasonic. I made an appointment for August 16, 2013 between 9-11am for a service technician to evaluate. At about 9:45am a gentleman named Frank arrived from SCS. At the request of the Panasonic field rep, Frank came equipped with a flashlight and immediately began looking into the screen. Frank mentioned that he had picked up a 50 inch television identical to mine the prior day that had the same exact problem. I questioned Frank as to what exactly is the problem and he told me the television's panel is gone and that the part cost more than I paid for the television. Frank placed a call to a man named Jason, I believe at Panasonic, where he explained, in front of me, that he believe that there was a defect in these Panasonic television panels. He continued to explain to the guy that like the other television he brought into the shop the prior day, my television shows absolutely no signs of physical damage, yet right where the panel is the screen has a small spider crack from the inside not the outside.

    Frank was instructed to bring my television into the SCS shop for further review. Frank explained that he could not because my television was way too big and he had no room in the car for it. Frank was instructed to take pictures and send them to Panasonic, in which he did and charged me $85.00. $35.00 would be credited back as a deposit if I chose to have the repair done with them. On August 21, 2013 SCS had not received a response from Panasonic therefore I was told that they would have to call me back for my update. On August 22, 2013, I received a voice message stating that Panasonic contacted SCS and stated that even if the television had been within the warranty that my issue would not have been one that would have been covered by Panasonic. I

    I called SCS back on August 23, 2013 in which they confirmed what Panasonic stated. SCS re-confirmed that they were aware this issue was not as a result of physical damage but that was Panasonic's ruling. I was referred back to Panasonic to further discuss. At my dissatisfaction, I immediately called Panasonic. I had to explain the entire situation to the rep George because there were no previous comments listed under my case post my call on August 13, 2013. I knew that I wanted to send a letter directly to the CEO. I asked George what was the CEO's name and he responded "within my department we are not allowed to give that information out" but indicated that I could go to the website to find it myself which he seemed unsure if it was even there.

    At that point, I requested to speak to a manager. The call was transferred to Richard a supervisor. I spoke to Richard for about 5 minutes where he informed me that I should call SCS because they indicated that there was physical damage and Panasonic would not cover physical damage whether in warranty or not. I reiterated the fact that there was absolutely no physical damage to my unit and confirmed with Richard that he is stating that SCS told Panasonic that. I found that hard to believe because SCS told me differently both verbally and in writing but he was sure nothing would be done for me. He told me that I could send in an honest statement from another television company of my choice and that it could be reviewed for reconsideration with the letter stating that there was no physical damage to cause this issue.

    Why should I have to pay yet another company to come out and say the same thing that the vendor Panasonic recommended (SCS) said? There was no physical damage. I have said it and so has SCS, verbally and in writing. After realizing that I really was not getting anywhere and the generic response was going to continue to be it's your fault, I asked Richard to assist me with finding the CEO's name because I was on the website and could not locate it. He responded with his name is Joseph M. Taylor and provided the complaint address to write into.

    After that conversation I proceeded in filing a BBB complaint (**). To my dissatisfaction on 9/14/2013, the BBB closed the case and allowed Panasonic to simply reply with there was physical damage and the BBB was satisfied with a response regardless of the facts. The letter I received from Rain ** stated that if I have any further question, to call, which I did and never received a callback. Which leads me to why I am writing this post today. Panasonic needs to be exposed for what they are doing to the consumers. I know sometimes being high up in the food chain, the CEO may not get to hear about the "little" day to day problems that we as consumers are having until it becomes some sort of class action lawsuit. Not too many people take the time to write but after looking on the web for troubleshooting help, I then realized this may be a known issue that Panasonic chooses to ignore and places blame on the consumer each time it's reported.

    This is not right. People like myself do not pay over $2,000 for a television to expect it to fail in 14 months due to faulty issues with the panel in the television. Furthermore to be told that it will cost $2717.89 to fix it. I am very disappointed up to this point that Panasonic continues to blame the consumer. This entire experience has been rather stressful and time consuming for their consumers. This is a manufacture issue that may need to be looked at on a larger scale rather than on a individual basis. We as a consumer should not have to pay the cost for this defect. Buying a new television is easier said than done for many including myself. I saved up for that moment that I could buy a big screen television with all the cool features that my television has. I chose Panasonic to be the company I invested my money with for my product. I have not given up hopes yet that Panasonic will rectify this situation, not only moving forward but for those that have lost out already.

    I am prepared with all of my receipts and the SCS "honesty statement that there was no physical damage." My question is Panasonic are you ready to finally stand up and admit to the faulty panel(s) and do the right thing? Here is what I got from SCS as my "honesty statement." Per the review guidelines I have removed the company's email address information as well as my own. The Plasma panel, SC, SD and SU boards need replacement. The technician at the time of the appointment did not find any physical damage to the TV. If any more information is needed please let us know.

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    Punctuality & Speed

    Reviewed Oct. 3, 2013

    I am completely outraged that I have only owned this 50" Panasonic Vierra Plasma HDTV for 23 months! This was a Birthday Present to my Fiance based on the great reviews it got via Consumer Reports. Like everyone that purchases a TV and this was our first flat panel TV purchase, we were excited. Now just 23 months later, like everyone else it’s completely dead - no sound, no picture. All we got is a solid red light on the TV. We hold power button in then we get the 14 blinks of death!! Completely ridiculous and outrage that this TV is not operational now!! I'm not a rich man, yes I am a blue collar worker trying to get by and did not have planned in my budget to shell out hundreds of dollars to fix this TV! I have read extensively over and over and called Panasonic only to confirm they have no intentions of repairing all these Lemon TVs!! In my opinion, this was a get rich quick scheme! I will never ever, in my entire life purchase anything made by this company ever again!!! I have seen no remorse from this company and in my opinion that is what I call crooked! BUYER BEWARE! Please sign me up for any legal action against this company. I'm so disgusted, it’s sickening!

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    Customer Service

    Reviewed Oct. 1, 2013

    Purchase Panasonic TC-P55GT31 at Best Buy in August 2011. TV did not get daily use since it was in the basement. Turned it on yesterday and red light started blinking (7 blinks). Researched the issue and was surprised to see so many complaints. This is a $2500 television and I would have expected it to last more than 26 months. Customer service wanted me to pay them $9.95 to walk me through the troubleshooting steps, but said if they did not work, I still had to pay. Took the back off the unit and one of the fan screws was missing, proving quality issues at Panasonic. Too complicated for me to tackle, so now have to take it to repair shop to see what is wrong. Sure it will be no less than $400 to fix. Can't believe that Panasonic hasn't owned up to this issue. Will be the last product that I purchase from them.

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    Price

    Reviewed Oct. 1, 2013

    We got a "good deal" on a 42" Panasonic LCD TV that we purchased outright from a leasing store. We had it a month. When I turned the TV on after cleaning the screen (which I have done on all my other TVs with no problem), there was sound, but only a white screen. I opened the back up and nothing looks broken, loose, corroded or anything, so I replaced the back. I got a picture for a split second, then it went black and the power light started blinking. After seeing all the complaints out there about Panasonic, I can see now that a repair would cost more than we paid for it! I am glad we did not pay full price for it, and I never will buy a Panasonic!

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    Customer Service

    Reviewed Sept. 28, 2013

    I purchased this Panasonic tc-p55vt30 20 months ago and now it stopped working. 7 blinking lights after 20 months of use on a $2,500.00 TV. My first Panasonic Onyx has the EXACT same problem but I paid $9,999.00 for that Panasonic TV. Terrible customer service and zero help. I can't believe I ever bought a Panasonic TV again. I will NEVER buy a Panasonic ever again!!!!! Terrible.

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    Reviewed Sept. 17, 2013

    We have a 50" Panasonic Plasma TV. One day the TV wouldn't turn on after 1 yr of having it. We had a service tech come out, and he replaced the power board and he told us that this is a problem with this TV and Panasonic is aware of this problem. 1 1/2 yrs later it has done it again!!!!! The TV hasn't worked more than it has worked in the time we have owned it. All I would like is for Panasonic to send me a new power board so we can repair the problem. I will continue to post things everywhere I can and tell people not to purchase Panasonic products! It is so sad that when you spend over $2000 on something and you have to pay to get it to continue to work, and or argue with a huge company to send a replacement part to fix the problem!!!!!

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    Reviewed Sept. 17, 2013

    Bought TV in September 2012 - in Feb. 2013 - lost power due to storm - when power came back on - TV did not… After hours of calls with Panasonic customer service, they told us to drive our 42 inch TV 35 miles to the service dealer. They would not authorize an in-house repair for a TV unless it was larger than 42". After 5 days of turning on/turning off, the TV came back on by itself and worked fine for months until August 2013 - when same thing happened. This time it came back on after 12 hours. We decided to bite the bullet and take it in for service before the warranty ended. TV has now been held hostage for 2 weeks - one tech says needed a new power board - they aren't sure that is the problem. Other says nothing wrong with the TV that it came on every time after being unplugged. Never again Panasonic! Never again!!!

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    Reviewed Sept. 3, 2013

    Panasonic pt56lcz70 - It was claimed to have the life-lasting LIFI lamp (From CNET) and best HD image quality of all. But with 5 years of having it, the lamp has broken down 3 times. And the one that came with the initial TV took average 4 MIN to start up the TV! And we are definitely not the minority to have this problem. Amazon reviews for the model were flooded with the similar complaints. It's not too hard to test the life of the lamp. Why would they make this completely misleading claim before even giving it a bit of testing, while still enjoying the high industry reputation?! How can we join a class action against Panasonic's LIFI as it seems to have already one? Thank you very much!

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    CoveragePunctuality & Speed

    Reviewed Aug. 25, 2013

    Purchased my Panasonic Viera TC-P50S30 Plasma HDTV on June 3, 2011 and received my 7 blinking lights of death on August 24, 2013. I guess I must be one of the lucky ones, got a little over 2 years of service on my tv before she let go. Obviously this is still an issue that needs to be resolved. Since this is late Saturday evening, I will try and contact Panasonic as soon as possible, but I have to say from all that I have read, that the outlook is bleak. The only good news that I can take from all of this is that I live in the state of Maine and we have an implied warranty law that basically states that when you purchase an item (except for motor vehicles) you have a 4 year implied warranty in Maine that covers parts and labor. It's a time consuming process, but it works.

    My HP laptop died and was out of warranty and HP said I needed to purchase an extended warranty before they would look at it. Called the Attorney Generals office and explained what happened, filled out a written complaint and mailed it back to the A/G. Soon thereafter HP contacted me to confirm problems and sent me a return box for repair and all was taken care of free of charge. I'm guessing I will have to do the same with my plasma tv. I think the A/G's office will be amazed with the amount of problems they will see with these plasma tvs when they research it online. Once again the consumer gets it in the end, or should I say up the **?

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    Reliability

    Reviewed Aug. 18, 2013

    After 5 years, my expensive Panasonic 50" HDTV will no longer turn on. After turning to the internet for troubleshooting advice, it has become clear that numerous others have had the same issues with their Panasonic TVs. I feel fortunate my TV has lasted as long as it did. Naturally it is out of warranty and I have been referred by Panasonic to a repair shop where I undoubtedly will have to pay many hundreds of dollars to have it repaired. Panasonic should admit they are knowingly and willingly selling a defective product and offer free repairs for the "power supply" issues that are plaguing so many of their customers. Panasonic has lost me as a customer forever.

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    CoveragePrice

    Reviewed Aug. 15, 2013

    Our Plasma Panasonic TCP55GT30 (build date October 2011) that we have owned for 13 months decided to give us the 7 blinks of death problem on August 5. Unfortunately, we did not have the extended warranty. We contacted Panasonic Service and they gave us the name of a certified Panasonic Repair Tech. They did give us a case number and some indication that they may cover the repairs since we are slightly over a year. The technician came out 8/9/2013 and did confirm that we need an SC board replacement (Part #TXNSC1NVUU). Most of the grounding screws were loose, possibly an indication of what caused the short. The repairs total $480 if not covered by Panasonic. I'm so afraid this is going to happen again in just a few months after the repairs. The part is only guaranteed for 90 days.

    Panasonic called Saturday, 8/10, and said they would only cover half of the repair costs. Not too happy about this Plasma lasting only 13 months and coming up with half of the total bill when we spent around $1400 on this TV. We tried to push the issue of full coverage but they would not budge. We didn't want to push too hard risking them pulling the offer altogether, so we accepted. It's better than coming up with the full $480, I guess.

    To update this story, we just found out that we agreed to Panasonic only paying half on the SC board and labor charges. They are only going to pay $178!! That is not what was presented to us, and now they are stuck on what we agreed to. As it stands, we will have to be responsible for $300 of this bill!! We are completely discouraged and frustrated. Obviously we also cannot use the extras we purchased for this set such as the Sony Goggle box, Netflix, and all the internet features. It seems this is the exact same faulty board that was causing problems in the 42" 2007 models they eventually covered 100% in their voluntary extended warranty program. Also, what are our consumer rights under the lemon laws and where do I find the info? An expensive flat panel should last much longer than 13 months!

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    Reviewed Aug. 9, 2013

    Kids were playing Xbox on TV for about an hour or two. Switched to regular TV and was unable to change channel, then TV screen went black. Unable to turn off and a red blinking light. Only way to turn off light is to unplug TV. Should not happen to a TV that is less than 2 years old!! Purchased August 30 2011 - died July 30, 2013!

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    Customer ServiceSales & MarketingStaff

    Reviewed July 25, 2013

    My husband and I purchased the Panasonic-TC-P60GT30-60"3d 1080p, 600 Plasma TV for $2,399.99 (not including tax). We received this TV on August 19, 2011. On July 20, 2013, the TV's picture began to run lines across it and eventually blacked out. My husband phoned Panasonic and the individual said that for a fee a tech person would work with him over the phone. My husband declined this service. The person also stated that there have not been any complaints regarding this issue with the Panasonic TVs. After an hour, my husband turned the TV back on and the picture was fine. On Monday, July 22nd, 2013 my husband tried to turn the TV on. This time the picture was completely black. He tried to adjust the satellite cable and the picture remained black. After taking the TV into an authorized Panasonic repair store we were told that the CIRCUIT BOARD was faulty and we needed to replace it at a total cost of $393.00.

    This TV has less than two years of use. When making our original purchase, the sales person informed us that for the size of TV this was the best value on the market. However, taking into account our time, effort and money this definitely was not the better value. This was our first purchase of a Panasonic TV and it will definitely be our LAST. The customer service at Panasonic is less than acceptable. The company in general should be held accountable for selling a product with such deficits. A $2400.00 TV should perform, effectively, a minimum of 8-10 years before encountering issues. With the number of complaints posted on this board I find it hard to believe that Panasonic is not aware of the defect with these TVs. It seems unlawful that Panasonic is knowingly selling such a faulty product.

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    Customer ServiceStaff

    Reviewed July 18, 2013

    I bought a Plasma 55" TV with 3D technology (TC-P55VT30). I am upset because my TV lasted for 15 months. I understand that things happen, but when you spend 2500 dollars on a TV, you expect it to last at least three years. I am extremely appalled at how this company deals with their customers. I have to pay for a repairman to assess the problem, then I have to scan the documents in and email them to them. They refused to tell me if they would do anything even if I sent this stuff in.

    The repairman comes and tells me the TV needs an SC board replaced. He called Panasonic to verify this. This seems like a Ratchet, if I have ever seen one. I was completely flabbergasted when I was charged 100 dollars for him to call Panasonic and them to tell him it was broke! I asked the repairman why he called Panasonic and he said that was the only way they would release a replacement part. He then said that he doesn't know why they send him out on most of these assessments because they usually already know what is wrong by the blinking light indicator. This is just a wonderful way for me to spend more money on a system that should last longer than 12 months.

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    Customer Service

    Reviewed July 17, 2013

    Panasonic TH42PX50u - I have always purchased Panasonic products. This set is a big disappointment. I have to press the on switch several times to get it to come on. After an hour it will not respond to channel change. After reading all the complaints, I will not have it repaired. I also have another Panasonic (with cable card) that is not have a good picture. Could be due to cable card which I think did not to prove effective. Good bye Panasonic!

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    Customer Service

    Reviewed July 10, 2013

    I purchased this set 2 1/2 years ago from Best Buy. About one month ago, I couldn't get it to turn on; power light blinks red repeatedly. I called Panasonic and they gave me name of authorized service person. He came out and said the digital board was paid. I paid $100 to find that out. I called Panasonic and they refused to do anything, said there were no known issues with digital board. From all of the complaints I'm reading, it appears they are wrong.

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    Reviewed July 6, 2013

    I purchased in Nov. 2008 & it stopped working in June 2012. Red power light blinks 13 times. It's no longer under warranty. I was told that a technician would need to come out to investigate. Panasonic needs to take ownership/responsibility. I've searched on Google concerning this TV & have seen others like it & have found that there is a known defect. I paid good money for this TV & can't use it. If there's a lawsuit, I'd like to join.

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    Reviewed June 26, 2013

    The power supply module circuit board failed after about 2.5 years. Panasonic will not take responsibility. Their authorized service facility, Electronic Services, in Pembroke, GA has been unable to repair it after 4 months. I'm stuck with a non-working TC-P42X1 Panasonic Viera Plasma TV. I want to join a class action lawsuit against Panasonic.

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    Customer Service

    Reviewed June 1, 2013

    My Panasonic TC-P50X5 has had a total power meltdown. It will not do anything. The TV is still under warranty and I have been trying to get Panasonic to send out the necessary parts to the repair place for a month. Every time I call customer service, I get the same old story "We don't know where the part is and we will re-expedite your claim. Please call us back in 24-48 hours." It has been re-expedited 5 times! Finally, I wrote the BBB and he stated attorney general. I would not buy a $3 watch from this company!

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    Customer Service

    Reviewed May 30, 2013

    SC Board on backorder - seventeen units on backorder even before I called. They keep telling me to wait at least 3 weeks for an ETA. What about the other 17? Those boards didn't all fail at the same time. This part is for a Panasonic 50" Plasma, model year 2009. Panasonic has, by a huge margin, the WORST customer service I've ever encountered. No more Panasonic for this family. They won't get one thin dime out of me ever again.

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    Reliability

    Reviewed May 27, 2013

    I had a power issue with my Panasonic 50" LCD TV TC 50PU54. I purchased it in November of 2012. After troubleshooting the issue, a technician had to be called out, and he repaired it in February of 2013 to fix the problem. This lasted about 2 months. Then the same problem happened again. Now all I want is a replacement for this. This product was manufactured in April of 2012, and in less than a year, it was having power issues. I want to talk to someone in the US and I have tried to deal with it getting fixed. I'm not interested in that. I only want it replaced.

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    Customer Service

    Reviewed May 14, 2013

    I bought a 55" Plasma TV model# TC-P50S1. After 3 years it died, and I started getting 7 blinking lights for the power board failure. I called my warranty. The TV was gone a month, got it home for 5 days, and it died again for the same problem - 7 blinking lights. I called Panasonic after googling and finding out I'm not alone. This is a problem with the 2007-2009 models. Panasonic stands by their 1 year manufacturer’s warranty and refuses to do anything about it or admit there is a manufacturer’s defect with these TVs.

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    Reviewed May 14, 2013

    I was playing my video game console like I usually do and after a few hours, my 50" Viera Plasma TV just suddenly shuts off and doesn't turn on again. Now, the power indicator light is flashing in an 8-flash pattern. This TV isn't even a year old and it shouldn't be broken already. I thought Panasonic was a great brand.

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    Reliability

    Reviewed April 30, 2013

    I purchased a Panasonic television in 2007. A few months later, the lamp stopped working. I contacted Panasonic and was told that it was out of warranty, and that I had to purchase a new lamp. I did order a replacement and paid $150.00 a few months later. Again, the lamp stopped working. I called them again. They said that this TV has that problem where the lamp stops working and you have to keep ordering a new lamp. This is unacceptable if you have to keep buying a new lamp each time it stops working. How much money are you really spending on this TV? I know there was a class action lawsuit filed against Panasonic in 2007, but this model was not included (not sure why) because the class action suit was because of the lamps being defective. I want to get the money I paid for this TV refunded. I want to purchase a TV that will actually work properly.

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    Staff

    Reviewed April 28, 2013

    I purchased this set from Amazon after going through a lot of info regarding TVs. I paid $284 for it on December 11, 2012. A few months later, the TV shut itself off and I got blinking red lights. No picture or sound! I tried the power button (back right of set) but it did not work. Remote did not work on power either. When I pulled out the plug, then it worked. I called Panasonic since set is only four months old. The referred me to a technician that 32-inch TV has to be carried to a repair shop. Since I am 78 years old, disabled and my husband has cancer, and the TV repair was over 25 miles away, they sent a Panasonic tech to the house. He replaced the two things that are on the back of the TV. One is the power supply, and I don't know what the other is for, but I assume it has the video/sound info and is pertinent to the repair. So basically now, it is a new or refurbished set.

    Four days later, without any warning, I was in the other room when my husband heard a loud sound coming from the TV. There was no picture and the sound was so loud and static was coming, no voices. I shut off set and turned it back on. I got a picture but no voices, only loud booming static and noise. I called the Panasonic technician and he came within a 30-minute period. He turned on the set and heard it. He said he never heard anything like it before. Now, he left me with a loaner TV and was going to try to get me a refund. I did not want a replacement TV as this model is no longer manufactured. It now comes with a different model number, but is exactly the same set. I have a 7-year old Panasonic 32-inch which is great, except it also has a problem of turning on set, red light blinks. I cannot turn on set unless you press down hard on power button at set and it does this a lot. My daughter has the same set and it does the same thing. Very frustrated!

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    Reviewed April 22, 2013

    We bought a Panasonic TC-P50UT50 378 days ago. Panasonic says no way for warranty for the 8 blink code. The local repair shop is 25 miles away. And they want $100 to just come and look at it, or I can haul it to them for an $80 look. Never again will we buy a Panasonic product!

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    Reviewed March 28, 2013

    Our TV was manufactured in 9/2007 and we have had a lamp go bad three times. The last time we had it replaced was August of 2012 (2 months before our 5-year warranty was to expire). The company that replaced the lamp told us we had 1-year warranty on the lamp. When the TV lamp went again this week, we called Panasonic expecting them to replace the lamp. Instead they said they only warranty the part for 90 days.

    This is obviously a defect with this TV and they are aware because they offered to buy back the TV for $380.00, not even a third of the cost. They were not even sorry that this is the third time in 6 years that this happened to us. Can you help me? I can't believe that such a large company can care so little about their customers and not stand behind their product. Any help would be appreciated. Thank you.

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    Customer ServicePriceStaff

    Reviewed March 14, 2013

    TC-P55VT30 - My Panasonic TV is making a loud buzz noise since 2 wks out of 1yr warranty. I called Panasonic and the given number to call repairman to come out. The rep on the phone seemed to be aware of this problem as others complained. The TV cost over $5000 and has problems 13 months later. I have to call in for a repairman to come look at the TV. A class action suit needs to be filed for selling faulty products. I will never buy Panasonic again. We thought this was the best item on market. It appears to be the worst.

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    Customer ServiceSales & MarketingPrice

    Reviewed March 13, 2013

    Panasonic has got to be one of the biggest name brands in the Electronic Industry and there's certain cult that has a tremendous amount of respect for the brand that always choose and relied on Panasonic over the years including myself.

    My story is about a recent discovery that was made and a nasty one for the consumer's wallet and a big warning. Recently, Panasonic started to hide the refresh rates on the Viera 3D and non-3D LED line of TV displays. Whether it be on the brand site, retailer site, and get this even on the manual, it's not there! Their price is well over $900-$1000s for a 47" 3D LED TV - Great wouldn't you think? But wait, what they don't tell you is that the TV is 60 Hz compared to what's out there at the moment, 120 Hz or 240 Hz which it should be in the $900-$1000s price range as well.

    How was the discovery made, you ask? While other brands show you the refresh rate whether it would be through a Proprietary naming convention like LG Tv's Trumotion 240 Hz or Sony's Motionflow XR 240/480 for example, Panasonic has no information regarding the refresh info of any kind. When calling customer support for the following TV, Panasonic Smart Viera 47" Class ET5 Series LED HDTV, the lady was digging to find the refresh rate for at least 10 minutes while she had me on hold only to tell me it's 60 Hz thereafter? Why would anyone buy a TV that's 60 Hz when TVs nowadays are 120 or above 240 Ghz? If you are unaware of what Refresh Rates responsible for LCD or LED TVs, I would suggest you read an article on CNET.

    Panasonic tactics can get them in real trouble if the information is not provided at a sales point. Consumers have the right to know what refresh rate their TV is before they buy it. By Panasonic hiding the information, this could tell you that the electronic giant is using outdated displays in the new embodiment for the new models. 60 Hz rates are found in older TVs when LCD Flat Panels displays came out in late 2000s but we're in 2013. Panasonic, get with it!

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    Customer ServicePriceReliability

    Reviewed March 1, 2013

    I am so angry with this television. I unplugged my PlayStation from it to bring it into the living room for gaming and shortly thereafter, I tried to turn on the TV. It didn't work. I thought at the time that I had pulled out a plug for the TV while unplugging the PlayStation so I didn't think anything of it. The next day, I went to plug the PlayStation back in and still had no TV. I started to get concerned. So I completely gutted all the cords and started over and still no TV! Only then did I realize what the blinking light on the front of TV could possibly mean ... It died on me.

    I looked up troubleshooting in the manual, and it said it went into safe mode to protect itself and I should call Customer Service. Well, I had been messing with the TV for so long that it was after business hours so I decided to do a little research myself. I come to find out, I was right. The 7 blinking lights of death happened. I stewed on it all night and called right when tech support opened the next day. Like everyone else, he had me unplug the TV from wall and try another outlet, then another. Then he tried to give me a number, not saying what the next step was, and then I called him out, "This is for a TV repairman, isn't it?" They're going to charge me a hundred bucks just to look at the TV and then another couple hundred at least to fix it! He said that he didn't know which board was out and I told him it's the one associated with the 7 lights and that I shouldn't have to pay for this at all. It was a foregone conclusion before I even picked up the phone. I couldn't believe it.

    I wish I had his job. Remember one sentence in customer service and google a local TV repair shop. "Have a nice day and remember to take our customer service survey!"

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    Panasonic TV Company Information

    Company Name:
    Panasonic
    Year Founded:
    1918
    Address:
    2 Riverfront Plaza
    City:
    Newark
    State/Province:
    NJ
    Postal Code:
    07102
    Country:
    United States
    Website:
    shop.panasonic.com