Panasonic TV Reviews
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About Panasonic TV
Panasonic Microwave produces high-performance microwave ovens. Its offerings include countertop, over-the-range and built-in models with inverter technology, sensor cooking and turbo defrost capabilities.
Visit shop.panasonic.com/pages/panasonic-smart-tvs- Excellent picture quality
- User-friendly features
- Good sound quality
- Frequent repairs needed
- Poor customer service
- High repair costs
Panasonic TV Reviews
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Reviewed Sept. 26, 2011
I have a Panasonic LCD TV TH-50PZ80U. This set was purchased as our only television. We paid just over $2,000.000 in April 2008. In August 2011, I began to experience 2 blinking lights. I immediately contacted our insurance company. We elected to purchase a 3-year extended warranty, with the understanding that the first year was a manufacturer's warranty. This would give us a 4-year warranty in total.
The insurance company position is that the warranty started from Day 1. It is a complete fabrication but there is really nothing I can do. Assurant will not stand by the insurance I paid for. I am so sick about this, we cannot afford another television. To make matters worse, they say our warranty ran out in April 2011, instead of April 2012. I feel completely betrayed by Panasonic as we paid more for a television that was "supposedly the best". I need them to stand by their product. I am just sick to my stomach.
Reviewed Sept. 26, 2011
Panasonic LCD 42-in TV's red light blinks 10 times and won't come on. It went on the fritz after three years.
Reviewed Sept. 25, 2011
I purchased 60" Panasonic (Model: PT-61LCX65) in 2005 for $3,000 from Best Buy. In August 2011, a lightning hit our DirecTV dish, which they had recently upgraded to HD, and did not ground! It surged through the TVs (five TVs were hooked to it). All the others were okay, but this TV would shut off after a few seconds so I took it to two repairmen. The first one said that he couldn't even 'get into it.' The second one said basically the same thing.
He suspects that it was one of the boards and thinks that it can be repaired, but was told by Panasonic that he will have to buy the entire unit, for almost $900! He said that if he can get his voltage meter to the 'baseboard,' he can trace it down, but is unable to 'get into it' as well. He said that he found the individual boards for $130-$150 and if he can figure out a way to 'get into it' to test the individual boards, he can figure out which one(s) need replacing. If Panasonic thinks that by placing the parts out of reach, thus, making the consumer buy another TV, they are right. But we won't be buying one of theirs again.
Reviewed Sept. 23, 2011
I purchased my TC-50St30 Plasma HDTV on 4/24/11. Recently, the set has shown illuminated lines along the full length of its screen edges when HD Size 2 (no over scan) is used and brightness is moved above 54. Usually, the lines show up on one side edge and its adjacent top or bottom edge. They are clearly visible in a normally or dimly-lit room. This is reproducible on cable and Blu-Rays on all three HDMI inputs as well as the component cable input.
A technician dispatched by Panasonic on 9/1/11 clearly confirmed the problem and the cause (brightness control). He replaced the set's primary circuit board but this did not resolve the problem. After he filed his report, Panasonic told him and then me that this was a "normal operating condition" and blamed everything but their product. I know of no other ST plasma owner that has this problem.
At my local Frys, a Panasonic TC-46ST30 and TC-50GT50 were on display each with a dedicated Blu-Ray player running a Blu-Ray disc. I put each set into HD Size 2 and took their brightness level to 100% with no trace of the problem that exists on my set. Despite my telling Panasonic this, they are insisting that the set is "normal" and are refusing to address the issue further.
According to the company, I must accept using the HD Size 1 setting with its over scan and a 5% loss of image or if I want to use HD Size 2 and get the complete image with no loss, not push the brightness level above 54%.
Reviewed Sept. 22, 2011
I was a Panasonic guy, Panasonic TV, Panasonic stereo system, until the following happened.
We were watching my Panasonic Viera of 3 years, we switched it off, then back on after a short while but the picture disappeared with the switch off, leaving us with sound like a transistor radio. Now I have a junk Panasonic TV in my sitting room. If Panasonic cannot make durable TVs, they should sell the TV outfit and start farming. Me and Panasonic have gone different ways.
Reviewed Sept. 22, 2011
Our 2-year-old broke our LG 50-inch TV on November 2009. My husband now had to buy another TV and he went and bought Panasonic 50-inch Plasma TV. I complained that I did not like the TV and that the LG was better, but you know men. This is September 2011, and all of a sudden the TV turns off. I turn it on then it goes off and then it won’t come back on again.
My hubby comes back and unplugs it and it starts working. This has happened a lot of times, today being the 22nd of September 2011. I now research on the internet and, lo and behold, it’s a general problem.
We bought it at 6th Ave. I have been trying to get someone to speak with me and nobody is returning my calls. I spoke with a manager and he claimed he can’t find my records. All he can find is a purchase I made of another product, which is not true because that same year we bought the LG LCD TV.
Please add us to the lawsuit list. This is horrible and we paid over a thousand dollars for this.
Reviewed Sept. 21, 2011
2003 was the year we purchased our TV. It is a Panasonic LCD. It takes the TY-LA1000 bulb and we have had 3 bulbs replaced, two of them since April 2011.
Reviewed Sept. 20, 2011
We purchased 42" Panasonic Viera Plasma TV in June 2008 from Abt Electronics in Glenview, IL. About two years later, the TV would not turn on if you accidentally turned it off and it would do that whole red blinking light thing. We figured out that if you unplugged it for 20 minutes or so, it would work again. That lasted until June 2011, and finally, one day, it never turned back on.
Luckily, as I found out by reading here, I did have a four-year extended warranty. Abt came out and said that it was the power board. They replaced it about two weeks later because the part was on back order (of course). But we were satisfied because, at least, it was fixed. Now, just last night, we were watching TV and it just turned off. The lights are blinking again and it still didn't work this morning, even after being unplugged all night. So not only did Panasonic make a faulty TV, the replacement parts are faulty as well. Stores need to stop selling these TVs and that would force Panasonic to either fix the problem or face bigger problems. In the meantime, I am telling everyone I know not to buy the product because the salesmen obviously won't be honest about the problems.
Reviewed Sept. 19, 2011
My Plasma TV (Model: TH42PX80U, SN: LB81340099) was repaired in Dec of 2010 by Video Electronics & Parts. They had replaced the A-Board part number TNPH0716S, and P PWB part number LSEP1260ANHB. I had paid the labor costs of $288.75 while Panasonic sent in the parts and now after 9 months it's doing the same thing it did the last time- ten blinks and won't turn on!
Reviewed Sept. 16, 2011
My TC-P50C2 plasma TV stopped working. It is 10-months old, but it flashed 10 blink codes. They said it is one of 3 boards that has gone bad and that the local TV shop would call & repair. A week has passed & I still was waiting for parts to be repaired. Then I called TV repair folks & they said parts have not been improved. So I called Panasonic back for a different TV repair person, but they said they are the only ones.
Reviewed Sept. 16, 2011
I have a 56-inch TV bought in 2008. The lamp went out. They replaced the lamp. Now they tell me I need a new light engine and they can't help me.
Reviewed Sept. 14, 2011
I have a 50" Panasonic Plasma TV (Model: TH-50PZ850U) which I purchased on 24 Jul 09 at 6th Ave Electronics. I notified Panasonic that my TV will not power up and has 10 flashing red lights. The service tech from Panasonic told me to unplug all cords from TV and re-hook power cord and see if this corrects the problem. Guess what? It did not help. The TV goes back to the 10 flashes again and I tried many times to get power to come on. No good. I purchased the extended warranty and I am still waiting after four days for the call back. I am not yet complaining about my warranty company. Panasonic Company knows about the problems and the complaints of the TV breaking down but they are not giving extended warranties to correct the problems with their TVs.
Reviewed Sept. 11, 2011
I have bought a 50" Viera Panasonic TV. It has the red flashing lights of death and I had it for two years. It seems to be a defect in the TV with all the complaints that I have read. I will never buy a Panasonic again. There should be a class action lawsuit against them.
Reviewed Sept. 10, 2011
I bought a brand new Panasonic TH-50PZ85U in March 2008 for $2500. Now, the power will not come in. I'm getting two blinking red lights and ten blinking red lights when I hold the power button for 5 seconds. I called Panasonic and they said it definitely needs to be serviced, but the certified repairmen they recommended were more than 100 miles away. They said I would have to repair it at my own cost since it's out of warranty. I asked for the phone number to their legal department and their corporate address as I intend to sue them. The representative put me on hold. I have read hundreds and hundreds of complaints across multiple forums and I'm consistently hearing the exact same power issue with this series. I want to start or join a class action lawsuit against them. They need to be held accountable. The rep came back to the phone and said she was advised to disconnect the call as I threatened legal action. Consumers have a voice and we do not have to accept this abuse.
Reviewed Sept. 10, 2011
I purchased a Panasonic Plasma TV and lasted for a total of 14 months. Now, they want me to pay $550.00 to have the boards replaced. It seems to be an ongoing problem judging from online inquiries. This is not right!
Reviewed Sept. 1, 2011
My TV was working fine for three years. Then, without a warning, it made a clicking noise when we tried to turn it on and it did not work. After what happened and after reading all about Panasonic TVs, it sounds like the company doesn't stand behind their product. I would join a class action lawsuit against them.
As a result, we lost the enjoyment, pleasure, and time with family. We lost so much time trying to figure out the problem but nothing works. Panasonic is a dishonest and a deceptive company. I will not purchase Panasonic items again.
Reviewed Aug. 31, 2011
My Panasonic TH-50PZ85U is getting the 7 blink code and will not work. I'd like to be added to the class action lawsuit.
Reviewed Aug. 29, 2011
I bought my Panasonic TH-46PZ80U 2 years ago. I was told that this was one of the best sets to own out there. Today, two years later, I am told by Panasonic that I will have to foot the bill for the repairs. I am a student and my husband is a disabled war veteran. How are we supposed to afford a new television or a 200 to 900 dollar repair bill? My old television was one that my parents gave us when we got married. And they had that one for years. I am sickened that Panasonic will not take action on this and fix these televisions correctly.
Reviewed Aug. 27, 2011
We purchased a Panasonic 56-inch HDTV. We have had nothing but problems with the television since we purchased it. We have had 3 bulbs replaced, each time waiting 3 weeks to have it done. Now we have a brand new chassis sitting in our living room that will not be put in because Panasonic and Sears both agreed that the TV is a lemon and they are going to replace the TV. We have been waiting a month with no TV and no resolution. We have 4 different phone numbers and getting the runaround from each person we speak to. They tell us the same thing every time we call. They said they are waiting for Panasonic to give them the OK to replace the TV. If Sears wanted to keep us as a happy customer, they would replace our TV and deal with Panasonic on their own. I am very unhappy and Sears has lost another lifetime customer.
Reviewed Aug. 24, 2011
We purchased our Panasonic Plasma TV TH-46PZ80U in February of 2009. It was working great. In December 2010, it started to do the whole blinking thing. We called Panasonic and they told us to unplug it for a couple of minutes, plug it back in and then turn it on. We did this and it seemed to work, for a short while.
In January of 2011, it completely gave out and we could not get the TV back on. We tried to get help from Panasonic and since there are no "certified technicians" approved by Panasonic within 100 miles of where we live, they couldn't send anyone to our home to have it looked at. I told Panasonic that I was not going to drive over 100 miles to have someone look at it without Panasonic guaranteeing me that they would pay for the expenses. They told me that they couldn't do anything until it was diagnosed.
We saved our money up for a while to get this TV. One reason we bought a Panasonic is because the salesman and many other people we talked with said that it was one of the best. A TV should last longer than two years! Panasonic should be replacing these TVs and correcting the problem so that it doesn't keep happening. I am very dissatisfied with Panasonic. I want a class action law suit.
Reviewed Aug. 23, 2011
Well, this is a continuation to my 8/13/11 complaint (listed earlier here). Andy (the owner from Gonzalez Electronic in Swansboro, NC) contacted me back about the issue and stated that he had got in contact with the regional Panasonic representative in our area... and had bad news. Come to find out, Panasonic had known about the current issues of the televisions. It had been a software glitch on their end, an EEPROM program error. Due to the fact that this program was so vast, they had been fixing the problems for customers (even outside of their warranty dates). The problem is that they stopped fixing this problem as of March 31, 2011 (a little over 4 months prior to my calls; this time, that is).
After hearing this, I informed him I would call him back and got back on the telephone (for the seventh time) with Panasonic. This time, I got numerous apologies but no fixes. I informed them that I had called Panasonic back around May to July of 2010 (not sure of exact date, but do know it was last year's summer) about the issue and was informed different responses since I spoke with different reps each time. The first notified me that the interior mirror might have smudges on it, causing the discoloration in the reflected picture. The next said the same thing but instead of the mirror, it was the interior of the screen itself. The guy had me so convinced that I even transferred to the Panasonic Parts Department to get a quote on one of their screens (almost 1200 dollars; half the price of a new TV so I declined the offer and contacted another rep). They all stated they were notating my account of the calls, so there's proof of these calls in their systems, mind you. The last rep had informed me the other reps were incorrect. That it was the picture's circuit board issue (another 1200 buck repair).
I had saved up enough for one of the TVs to be repaired. Once at the local repair shop, I was notified of the EEPROM problem in these televisions and how Panasonic was fixing the problem themselves. Which is why I was now in the position I was currently in, escalating this call to a manager. After escalating to a supervisor, I was offered a rebate for a Panasonic plasma TV. I explained I wouldn't be interested in paying more money for a plasma, that would no doubt be encompassed with the "Red Light of Death". I asked for a manager's supervisor and got a lady who told me that there was no one higher than her to talk to and I wouldn't be getting anything. After stating then I would stay on the phone until I did, with 20 minutes passing in silence, she finally wanted to try and salvage her "call-time average". So she ended up giving me the number to corporate "757-382-4604".
After speaking with an executive representative named "Theresa", she informed me that if I spent the $120.00 charge to have Gonzalez's Electronics to come out to my house and have the television audited and if they inform them that the TV suffered the same issues that Panasonic was fixing previously at their own cost, then she would have the company do so to mine. I contacted Andy back with the news and set up an exam time for both televisions and they came last Thursday (8-18-11). I spent the 120 bucks out of my pocket, which I felt was highway robbery being other TV repair companies quoted lower prices but I had to go through Gonzalez's because they're Panasonic's warranty repair team in my area. Another scam, I feel.
I gave him one of the receipts I was able to find 5 years later (she stated they wouldn't need the receipts, but if I could find them it would help) to send Panasonic, along with his report. I am now waiting on a reply from Theresa in regards to how they will go from here. If she keeps true to her word, I will keep you guys updated to the results.
Reviewed Aug. 20, 2011
I bought a 50-inch Panasonic TV in Feb 09. I have had a few problems turning it on since the beginning of owning it. It now has the red blink of death and it wont turn on at all. I've tried calling Panasonic, but can't get through the waiting process several times. I spent $1900 and can't even get customer service.
Reviewed Aug. 15, 2011
My Panasonic Plasma HDTV suddenly stopped working. It would not turn on, just a series of ten blinking red lights. I contacted Panasonic and they conducted some troubleshooting with me on the phone.
Panasonic then gave me the number of a local TV repair shop in my area. The local TV repair shop wants $100 to diagnose the problem. The local repair shop said they have no idea if Panasonic will pay for the replacement parts.
I have researched and found out that this is a significant problem with these TVs. There are many websites and blogs that have people with the same problem (bad power supply board) as I do.
I'm currently on disability, with my heart that is going to have to be replaced, so I don't have money for a diagnoses that just tells me it will be anywhere from $400-$650 to replace the defective parts. The TV is a Panasonic HT-46PZ80U.
Reviewed Aug. 13, 2011
I have bought two 61 inches (not one, but two) Panasonic LCD TVs. I bought the first 61-inch in 2007 (Pt-61lcx65) and loved it! I loved it so much that I wanted to get another one for our bedroom --we like to lay down with each other in our bedroom to watch TV. The TV cost us 3000, we had to wait a year to save up. We did this though, and in 2008, we went and purchased our second 61-inch LCD (but since the year had past, they had started another model # "Pt-61lcx35" but the TV itself is identical) for our bedroom.
Well, we were and have been happy for a while, but last year our first TV started having picture problems. The easiest way of explaining this would be to describe it as a dead pixel. There would be a large (softball size) circle that would be a discolored (yellow, red, green, pink, or cyan depending on the color of the picture of background) blotch in the background. It only started as one but as time has progressed, there are numerous now. Also, if the background picture was a white or bright off-white color (such as the sky), then there would be a fog-ish yellow tint or cyan tint (they switch back and forth) filling in the area. Now I could understand getting a bad apple. But after a few months, the second 61 inches started doing the same identical thing.
Well, the warranty date was out of the picture, I just allowed it to be a lesson learned. Now, I am about to move to Wilmington to continue my college career at UNCW, so we are moving our stuff. I realized we still have the two 61-inch LCDs upstairs in our office and was trying to figure what to do with them. Then I started thinking, "It has still only been 4 years for the first TV and only 3 for the second." We had to fork out 5000 for both (got the second one on sale for 2000), and that is way too much money to let slide in this economy.
I started looking up other cases similar to mine and found that there are hundreds of issues just like mine on those models. I read that some even contacted Panasonic (out of their warranty dates as well) and their TVs were fixed at Panasonic's expense. It has something to do with the TV's eprom software being faulty. All the technician has to do is bring out an eprom programmer, turn the TV to a certain channel, let the eprom tool work for about 5 minutes, and presto. Job done. After reading this, I contacted Panasonic and got redirected a few times until I came to the last person I talked with yesterday. After describing the issue, he gave me a number to a local technician in the area that does Panasonic's warranty work. After calling this shop, I left a message to be contacted today. After receiving the call, I learned I was supposed to have a case number from Panasonic (which the guy didn't give, which tells me that he was wanting me to do this at my own cost). So, I got off the phone with Andy and called back Panasonic. I got again the redirections in service centers' action, until I got the last girl I spoke with today.
I informed her of the call yesterday and she apologized. After realizing I had TWO of their screwed up TVs. She issued me 2 different case numbers (one per TV). I called back Andy with these numbers and he told me he would contact Panasonic back with the cases (to see what their actions are to be) and would be contacting me back on Monday with the results. After I hear back from him, I will post another follow-up result for you guys. I hope they do the right thing because nowadays, companies are no longer responsible for their faulty merchandise any more. Back in the days, companies got larger through having a superior product but now, it's through buy-outs and lay-offs as well as screwing their customers. I really loved those TV's pictures (when they worked properly), so getting them back up to par would be the best result and action they could accomplish --at no cost to myself, that is. Here's hoping!
Reviewed Aug. 11, 2011
I purchased a Panasonic TH-50PZ80U in January 2009. I chose this TV because the picture was excellent.
After about 14 months, my TV would not turn on. I would get a blinking red light. Sometimes, I would just unplug it for a few seconds then it would come on when plugged back in. As time went on, this occurred more often and the TV would not turn on for longer periods. It was suggested to me that there may be settings on the TV that caused this, but all the timing settings were turned off. Now the TV won't turn on at all.
I performed an Internet search to find a local repair person that works on these Panasonics and found an endless list of complaints on several different sites from consumers experiencing the same problems with their Panasonics as I am. These complaints go back several years, which makes it crystal clear that Panasonic knew of the defects in these expensive units and continued to sell them to the public.
I read many reports by consumers who were taken advantage of by Panasonic as well as several retailers who also knew of the defective components in these TVs. I addressed Best Buy, where I bought my set, and was told that this was a common problem with Panasonic but I would need to deal with them and not the sales store. They, of course, did not tell me this when the electronics manager recommended this set to me when I was shopping for this major purchase for my family.
I am another victim of the "Panasonic red blinking light of death" and a victim of a retailers' need to sell their junk to an unaware public. I have attempted contact with Panasonic and have been unable to wait the extreme amount of time necessary to actually speak with someone. From reading the stories of many other Panasonic consumers who got screwed as I did, it seems that contacting Panasonic is probably a waste of time also. We'll try though.
Reviewed Aug. 6, 2011
I purchased a 42” Panasonic Viera model # TH-42PZ85U in late 2008 and had to replace 2-3 different boards over the next year. Now in 2011, I've again got the "blinking red light of death."
I have had old tube TVs that cost a few hundred dollars to last 10 years or more with no service. To pay $1,000+ for a new TV, then hundreds of dollars in service during the first 2 years, and now have it die again: is this TV a lemon or is the whole HDTV industry this bad?
Reviewed Aug. 6, 2011
I brought home a new Panasonic TC P60S30 on 8-3-2011. I left the TV in the bottom portion of the box while waiting for the TV stand delivery. All was fine until the afternoon of 8-6-2011. A large semi-circle internal crack appeared with several diagonal cracks on the left side. A semi-circle crack started near the bottom right side and ends at the top left of the screen. The diagonal cracks on the left side are not all propagating from the larger crack.
Sears agreed to return it. The TV never left the box and was never turned on.
Reviewed Aug. 5, 2011
We purchased a 52" Panasonic Plasma TV per the salesman's recommendations. 1 year and 11 days later, it has the red blinking light of death (as we found it to be called on the internet) and will not turn on. Being 11 days out of warranty, I was informed I am on my own to repair it. I still owe $700 on it!
Reviewed Aug. 4, 2011
I purchased a 42" Panasonic Plasma HDTV around May 2009. It was working fine until the end of July 2011. I turned it on, and the only thing that worked was the red LED light with some dim light, but not the picture or sound. I called the Sears service to repair the TV. I found out I needed a new "A" Board for approximately $564. The Sears warranty had just run out earlier this year.
I called Panasonic to find out if their one year warranty could be used after Sears, since it doubled up with the one year with Panasonic. They wanted the receipt right when the service guy needed to know "yes or no". I told Panasonic the receipt was at a previous house I lived in, and I couldn't retrieve it at that moment. The TV repairman left, because he needed a yes from Panasonic for ordering the new part. I told the TV repairman to leave, because I wasn't going to pay $564 when I already had paid almost a thousand on a brand new TV.
Buy a cheap TV and get yourself a new one every time it breaks. Parts and labor rip you off, especially when the warranty runs out!
Reviewed July 29, 2011
I bought a 42" Panasonic Plasma HDTV 2.5 years ago. Last night, I decided to try out a new HDMI cable (Rocketfish) I had just bought by plugging it in to my laptop and then to my TV. One of my sons was playing a game through the laptop which was projected up onto the TV screen (locally, not through the internet). Then the TV screen turned black and the little power light would start blinking (3 times each). I was able to unplug the TV and plug it back on to get it to come back on. However after researching this problem, I've seen people say that they would be able to get it to work again for a while, but then later it would die for good. So that is my worry now. I will update if this does indeed happen.
Reviewed July 28, 2011
was watching tv then turned it off to answer phone will not turn back on..no lights no sounds just dead..
Reviewed July 27, 2011
My TH-46PZ85U lasted about two years. Now it won't power on. Initially it blinks twice. If I hold the power button for five seconds, it blinks 10 times. At first I was able to unplug it for a while and get it to come back on. It's now been a week since I could get it to come on.
I have a case open with Panasonic # 28786821, but they were absolutely of no help. Given the amount of people experiencing the exact same problem, I don't see Panasonic stepping up to this.
Reviewed July 26, 2011
A 42" Panasonic TV from Costco bought in Dec. 08. The TV quit working; led light by power, switch blinking 10 times.
Reviewed July 26, 2011
A 2008 Panasonic Viera Plasma TV, the power went out and would not come back on. Ten red blinks appeared. The TV is only 2.5 years old. I went online and saw multiple complaints with regards to the same problem.
Reviewed July 25, 2011
My Panasonic Plasma TV, maybe 3 years old, has lost its picture. It only has sound.
Reviewed July 25, 2011
We purchased Panasonic TV, model PT-50 LC13 in 2004 and it was working for about a year. Then the lamp went out and we were given a replacement lamp due to warranty. They advised that if the lamp went out a third time, we were on our own. The cost was about $3-400 from Panasonic, but we found one on Craigslist for $100. We purchased it and still the TV doesn't work. It's possibly the lamp or the banister.
The TV has been in our spare room not working. Can you please advise under this class action lawsuit.
Reviewed July 24, 2011
I find I have to unplug the TV wait 20 minutes and try again. It is turning on with less frequency. I read blog reports to obtain information and it appears others are dealing with the same problem.
Reviewed July 24, 2011
Purchased a Panasonic Plasma 50inch tv model # th50pz80u. Lasted 2 years before going out. Im not alone. Researched web and Everbody that purchased this set got 2 years one person look like they made it to 3 years.
Reviewed July 19, 2011
The picture went out on my three-year old Panasonic plasma TV. There is a sequence of 7 blinking red lights, and nothing else. This seems like a very common problem with this model, now that I have researched this matter online.
Reviewed July 17, 2011
Same here. 10 blinks and no picture. Based on the amount of complaints already out there on this, I am not going to even try with Panasonic since so many others have failed. It is a 50 in viera just over 2.5 years old. I'd participate in any type of class litigation. This could be the biggest waste of money ever. And thanks Cnet for giving this model like 8 stars. I'll let let me two year old pick out the replacement
Reviewed July 17, 2011
I purchased my Panasonic TX-P42G10B from Currys online on 29th. August 2009. Recently the TV started showing off in so much that on pressing the start up power button either from the Remote Control or or the TV switch the red light power light would flicker but the TV would refuse to turn on. Occasionally the TV would switch on only to switch itself off again after a short passage of time.
On contacting Currys Service Dept. I was informed that as the set was outside of the usual one year Warranty period then I would be charged 60 (which I have already paid) for the engineer to come out and possibly take the set away for assessment. I would then be charged extra to put right whatever problem there is with the set.
I have advised Currys that this set is still under 2 years old and I believe this particular problem is inherent with many Panasonic models of plasma TV, including the TX-P range, and because of this I expect the 1979 Sale Of Goods Act to cover this particular repair, and therefore I am requesting Currys that I am not charged.
Currys have said that if indeed Currys repair found this problem to be inherent then my 60 would be refunded and I would not be charged further.
Currys are coming to collect the set on Thursday 21st. July 2011 and of course right now I do not know if I will be charged or not. But I will not leave it there if I am!
There is lots of evidence both here and in America in respect of complaints about this particular range of Panasonic Plasma TVs to the extent that this fault with Panasonic TVs is commonly known as 'The Red Light Of Death'!
http://panasonicplasmafail.blogspot....asma-fail.html
Some of which is posted below. However, If you do a Google search for :-
my panasonic plasma will not turn onred light blinks seven times
what is wrong with my panasonic plasma
blinking red light of death
faulty power supply on panasonic plasma
You will find this particular problem is rife in both the UK and America.
Welcome to Panasonic Plasma Fail........
Greetings, and welcome to Panasonic Plasma Fail. This blog is intended as a site for consolidating consumer complaints about Panasonic Plasma television sets purchased between 2007 and 2009. If you are having problems with your Panasonic plasma television set not turning on, please add the details in the comments thread.
You might have reached this site by typing in one of the following search phrases:
my panasonic plasma will not turn onred light blinks seven times
what is wrong with my panasonic plasma
blinking red light of death
faulty power supply on panasonic plasma
If this describes your situation, you have come to the right place. In recent months, a flood of consumers have reported that their Panasonic plasma television sets died unexpectedly. According to some forum experts, these failures are the result of faulty power boards that were shipped with the units.
The bad news is that Panasonic has not done much to publicly acknowledge this problem, and it is very difficult to reach their customer support on the telephone. Most people who have encountered this problem after the warranty has lapsed have either (a) paid hundreds of dollars for costly repairs or (b) given up and purchased a replacement set.
Within the electronics industry, a 3% failure rate is widely accepted as standard. However, a cursory search of Google reveals that an unusally high number 2007/2008 Panasonic plasma sets have displayed the dreaded "blinking red lights of death." In order to maintain its reputation for quality customer service, Panasonic should really do something to remedy this situation. They should either fix the television sets free of charge, or replace the television sets with working units.
There are dozens upon dozens of complaints about these Panasonic television sets posted to various forums. If we can consolidate these complaints in one place, we may be able to put enough pressure on Panasonic to take action.
Reviewed July 17, 2011
Bought Panasonic 42" Plasma in Jan 2006. Changed the power supply board in June 2008. now again the same board is busted...same problem as many others have had...hate this company...paid over 2000$ for this TV it shld last atleast 10 years!!
Reviewed July 14, 2011
New Panasonic 50-inch LED TV with 10 blinking red lights.
Reviewed July 8, 2011
I bought a brand new Panasonic plasma TV #42pz77u in 2007 from Best Buy. Suddenly, 2 months ago, it turned off with the front red light blinking 10 times. I had Geek Squad come and look at it and for $160, he determined it was the power supply board. He gave me the part number and said it would be cheaper if I bought it online and installed it myself. He then showed me how to do so. Well, I found a power supply board for $130 and just installed it and still has the same problem. I will call Geek Squad to complain. I have read online about Panasonic TVs and many people with this same problem from the same years I bought mine. I have always had a Panasonic TV; but now, I have a $1500 eyesore on my fireplace mantle. What a joke!
Reviewed July 6, 2011
I own a TH 50PZ 85U, purchased 3 years ago from Costco. Today the power light blinks twice on and off. Set does not turn on anymore. Googled this issue and found that there is a major trend with Panasonic Plasma TV's doing this with no recourse from Panasonic. BEWARE DO NOT PURCHASE TV'S FROM PANASONIC.
Reviewed July 2, 2011
My Panasonic TH-42px77u stopped working and showed a 10 blinking light code. I got a quote as per Panasonic from one of their repair facilities and it totaled over $900. This TV cost $1100 three years ago. Panasonic will cover their overpriced P-board ($649) but not the labor.
I have faxed the repair estimate to them. When I told the Panasonic representative that I would not repair the TV on my own and that I would buy another brand, she told me that was my choice and then launched into a self-righteous tirade about how no other manufacturer does this out of warranty and that she has worked for others and Panasonic is the best.
Good for you, Julie. However, your employment history is none of my concern; my three-year-old, $1100-worth piece of plastic and useless boards is. Panasonic should fix this. Period.
Reviewed June 22, 2011
I purchased a Panasonic 42" plasma TV on 12/13/08. On 5/7/11, I went to bed with the TV on and woke up to the red blinking light. The TV repair shop wants $350 to fix it and I feel Panasonic should fix it due to the many complaints regarding their product! Obviously, there's a defect.
Reviewed June 17, 2011
Purchased a 42" LCD Panasonic television from COSCO last December. Six months later, the flat screen tube burnt out. Panasonic had me take the TV to a repair shop located in somebody's garage across town. Its been in the shop over a month now, the repair shop replaced 3 parts on it, still not fixed. Panasonic advised yesterday that it is not covered because they said there was "liquid" damage. So, the TV worked for six months, been sitting in the shop for over one month, now they say after a month in the shop they won't cover due to "liquid" damage, and I have burned around 4 hours on the phone on hold trying to get this issue resolved with Panasonic. Poor service, poor quality. Never again will I purchase a Panasonic product. A losing proposition. $700.
Reviewed June 15, 2011
I bought a 50 in plasma TV on June 17, 2008 and paid $2000. The TV has always been mounted on the wall and plugged into a surge protector. In April 2011, it stopped turning on and gave 7, 10 and 11 red blinking lights. I contacted Panasonic to ask for repairs. It seems to be a defect in this module of TV. They referred me to a repair shop but it was all my own expenses. It seems to be a common occurrence in these modules but because it lies outside the one year warranty they are not offering any assistance or help. I want Panasonic to repair, replace or give credit towards a new TV, also, to warn other people about this and tell them not buy Panasonic.
Reviewed June 9, 2011
I purchased Panasonic TH42PZ77U plasma TV in June 2008 and last night, while we were watching TV, it just died. Now, we have the blinking red light of death. 10 blinks which is not good news. I spoke to Panasonic and they are happy to arrange a service call to replace the SC board which will cost between $400-$600. For the amount spent on this TV, we are extremely disappointed in its life. It's obvious we are not alone. Panasonic should be held accountable.
Reviewed June 3, 2011
The posting below from Heather describes my situation perfectly:
I purchased a 42" Panasonic plasma television (model TH-C42FD18) from Costco with manufacturer warranty of 1 year and Costco warranty of 2 years. Purchase date was December 6, 2008. No extended warranty was offered at time of purchase as retailer automatically covers a product for 2 years. On May 6, 2011, I turned the TV off for dinner. When trying to turn the TV back on later, it did not respond. Noticed that the red power light was blinking 10 times and would pause and then blink 10 more times over and over.
Contacted Panasonic and was given instruction to unplug TV and try a process of resetting. When their process did not work, Panasonic informed they could not help and since warranty was expired it was not their responsibility. Retailer warranty expired 5 months ago as well, so Costco was not responsible. Upon researching this issue online, we found this is a very common issue with Panasonic plasma televisions and the problem is called the "blinking red light of death". It is an issue across all models of plasmas within the Panasonic brand and tends to happen 3-6 months after the warranty expires.
Each complaint I viewed showed that the consumers had done their due diligence before purchasing Panasonic and found great reviews of the products as we did. No one came across the "red blinking light of death" until it was too late. Panasonic should issue a recall and replace their defects or be held accountable in some way. Consumers should not expect an expensive product such as a plasma television to just die after 2.5 years of normal use.
In addition to this, regarding my situation, Panasonic referred a local service dealer to me. I was informed that since the size is 42 inches (or lower), I'd have to bring it in for service myself (the set is so cumbersome, I needed help with this). After service checked it out, I was told the A-Board needed to be replaced at a cost of $448.00. The board was ordered, replaced, and one week later I picked it up. The set worked for one day and failed the exact same way: 10 blinking lights. Took it back, and another A-Board was installed. I instructed the service center to keep the set on for a long period of time, and then attempt to turn it off and back on. A very helpful service man named Bob suggested that he keep it for a couple of days, and keep trying this procedure. After 3 days, he called and told me the set appeared to be working fine. I picked it up one week ago, and all is well so far. Just the same, I'm out about $450.00 for Panasonic's inability to QC their products properly.
Reviewed June 1, 2011
My Panasonic 46" Class 1080p Plasma HDTV has power failure, 10 blinking red light syndrome. The unit will not power on. Attempts to do so result in blinking red power light - indicating : 10 blinks Sub 5v SOS / Main 3v SOS DG BoardDTV 9v SOS / Tuner Power SOS.
Reviewed June 1, 2011
We bought a Panasonic Viera PZ 50850U about 2.5 years ago, and now, we have the 2 red blinks. It does not work at all. We paid over $2,300 not too long ago for a faulty product, since it does not work at all, and a lot others have similar issues. If there is a class action lawsuit (I think it should be one), please count me in.
Reviewed May 28, 2011
This is the same complaint that I have just read about Panasonic TH-42PZ700U. I went to bed last night with the TV working and this morning, it have a blinking red light and nothing is working except the blinking red light. TV is only a couple of years old.
I am very disappointed since I research TVs when purchasing and it got great reviews.
Reviewed May 28, 2011
The Panasonic Viera 42 inch Plasma TV I purchased in June 2008 stopped powering on in May 2011. The unit does not power on and the red power light blinks twice. This $1200 purchase did not last 3 full years and will require expensive repairs or purchase of a new unit.
Reviewed May 28, 2011
I purchased our Panasonic 60" LCD TV around 2004/2005 for almost $4,000. I purchased the extra 5 year warranty (thank goodness) from Paul's TV (good company). As with everyone else, it lasted about 1and 1/2 years, then red blinking light came on. Since then, the bulb had needed to be replaced about every 9-12 months (about 5 or 6 so far). When I had the bulb replaced the 2nd time, the person at the repair shop said that had this been the 3rd or 4th time, I would be eligible for the class action suit that was going against them.
The last tech that came out sympathized with me and after replacing the bulb for the last time under warranty, gave me an extra bulb. The real replacement bulbs go for around $250-$300. I am not going to do this every year. I still have a 20" Panasonic TV that I purchased back around 1993 that still works great - no money ever spent on it after purchase. Obviously, with the number of complaints shown, Panasonic has either stopped making quality products or they just don't know how to make big screens (LCDs, Plasmas, etc.). Panasonic is losing its customers fast from the way it sounds. I don't think I will be purchasing any Panasonic products again.
Reviewed May 26, 2011
Purchased a 42" Panasonic Plasma Television (model TH-C42FD18) from Costco with Manufacturer Warranty of 1 year and Costco Warranty of 2 years. Purchase date was December 6, 2008. No extended warranty was offered at time of purchase as retailer automatically covers a product for 2 years. On May 25, 2011, turned the TV off for dinner.When trying to turn the TV back on later, it did not respond. Noticed that the red power light was blinking 10 times would pause then blink 10 more times over and over.
Contacted Panasonic and was given instruction to unplug TV and try a process of resetting. When their process did not work, Panasonic informed they could not help and since warranty was expired it was not their responsibility. Retailer Warranty expired 5 months ago as well so Costco was not responsible. Upon researching this issue online, we found this is a very common issue with Panasonic Plasma televisions and the problem is called the "blinking red light of death". It is an issue across all models of plasmas within the Panasonic brand and tends to happen 3-6 months after the warranty expires.
Each complaint I viewed showed that the consumers had done their due diligence before purchasing Panasonic and found great reviews of the products as we did. No one came across the "red blinking light of death" until it was too late. Panasonic should issue a recall and replace their defects or be held accountable in some way. Consumers should not expect an expensive product such as a plasma television to just die after 2.5 years of normal use.
Reviewed May 21, 2011
I bought the TH-50PZ85U plasma TV on 3/31/2008, and like everyone else in this forum, I have now experienced the dreaded two blinks of death. So far, the TV will not turn on, even after unplugging it from the surge protector and plugging it back in. I am very disappointed with Panasonic, as I spent $2499.00 for a TV that fails after three years. If there is a class action lawsuit, please add me.
Reviewed May 12, 2011
I bought my Panasonic TH-50PZ85U on 2008 December and it is not working now. When I switch on power supply, it blinks 10 times and it will not turn on. Looks like this TV has lot of problems. I lost $1500. I can't pay $1000 to repair this TV since I can buy a brand new TV for that price (I will not buy any more Panasonic production).
Reviewed April 30, 2011
Lamps burnout too quickly. TV is just a piece of garbage. When I turn it on, it will shut off. It seems like it needs to heat up before starting. Shuts off randomly. None of this happened until tech. replaced one of the bulbs and within a week, destroyed the TV. When asked about the bulb, they said it was the right one but unfortunately it still was bad. I've been through four or five lamps within 6-7 years and tired of it. Please let me know if there's any retribution for their negligence.
Reviewed April 28, 2011
In June of 2005, I purchased a 44" Panasonic Rear Projection TV from Circuit City. Approximately one and a half years later, I began to get a green spot, the size of a soft ball, in the center of the screen. I immediately notified Panasonic about the problem and they stated that it must be the "light engine" that was at fault and I was made aware that it would cost me about $1200 to have it repaired.
I didn't see much sense in spending that amount of money for a repair, so I bought another television and put the defective Panasonic set in the garage. About two weeks ago (Apr 2011), I decided to see if there was any new information on the Panasonic set. I had discovered that the green ball in the center of the screen was caused by a Panasonic manufacturer's defect and to be an "e-prom" problem and not the "light engine" as Panasonic stated earlier. I was also informed that Panasonic was paying for the repairs, however, when I spoke to a Panasonic service rep today, Apr 28, 2011, he informed me that that program ended on Mar 31, 2011 and would not honor the repairs on my set. I feel this unacceptable as I was told previously that the problem was a $1200.00 "light engine", when in fact it was a manufacturer's defect.
Reviewed April 25, 2011
I bought a Panasonic 42PZ77u. It lasted for about 22 months. Standby light, one day, began blinking 7 times, and TV wouldn't turn on. Panasonic has not been helpful nor willing to help cover repair costs.
Reviewed April 25, 2011
Like so many others, I have a defective set that requires the lamp bulb to be replaced every 1 1/2 years. I have replaced the bulb 4 times. This was part of a class action suit in which people were not notified. I was never notified. However, after I found out, they stated there was nothing that they can do. Well, yes there is. They could not charge people $250.00 for each lamp bulb.
Reviewed April 20, 2011
We got this Panasonic TH-50pz80u around April 2008. We had it in a repair shop later that same year, in October because it had went out.
Today April 20, 2011, the TV shut off and has 10 blinking lights. I read online and understand that this is a common problem with the power supply on this TV. This is not right! I will not buy a Panasonic anything ever again unless they make this right to all the people who have these problems.
Reviewed April 20, 2011
Nothing was said about factory warranty. It expired after a year. That's not covered, I said this is a defect if after a year the power on an off button goes out. That's a defect and it's not only me. Hundred others are complaining. I don't have money for repairs. I was under the impression that this tv would take me at least 10 years. Not a couple years. That's what the salesman said when he sold me this tv at Best Buy.
Reviewed April 6, 2011
I purchased a Panasonic Plasma TV model TH46PZ85U in June 2008 and began having an electrical problem 2 weeks ago. After the TV is warmed up and turned off, it will not turn back on and the power on/off light blinks 10 times in a repeating pattern. I have found that if the TV is allowed to cool down, it will turn on with no problems, yet.
I contacted Panasonic and I was told that it was not under warranty. Their claim when I purchased the TV was that it had a life expectancy of 30,000 hours. I have about 2000 hours on this TV. I had a repair person that they recommended out to diagnose and have been told it will cost me between $500 to $600. I had to pay $90 for the service call.
I expressed to Panasonic that this appears to be a defect which is costing me 1/3 of the purchase price after less than 10% useful expected life. Here is a link where over 500 other Panasonic Plasma TV owners have reported similar electronic issues. What am I to do in a couple more years and have more problems?
Reviewed March 31, 2011
We purchased a Panasonic 42" Plasma TV (TH-42PZ77U) in October of 2008. Shortly after, we had a few instances where it would not come on and the power light would blink 10 times. We'd unplug it for about an hour and it would come back on. We didn't think it was a problem, maybe just a fluke. We even checked Consumer Reports before we purchased and this TV was ranked very high. We did this as this was such a large purchase for us and we wanted something nice that would last a long time and be worth our money. We splurged a bit in hopes that we would enjoy many years of great picture on this set. Recently (the last two months) we've been getting the no turn on flashy light more often - daily even. Last night it died for the last time. It won't come on still flashy lights but not even unplugging will reset it.
I called Panasonic who said "too bad so sad" pretty much. I started "Googling" to find similar complaints, wow! There are so many, all with the same or similar problems. I can't understand why a company is being allowed to make such an expensive product that dies after 2-3 years, is in warranty for 1 year and is costly to repair. There is obviously a manufacturer problem if so many people are experiencing the same issue. It's my hope that Panasonic will be forced to repair or replace these TVs for free. This is ridiculous. The set cost around $2000. We're a new family and replacement is out of the question. Yesterday there were severe thunderstorms all across central Florida and we couldn't even turn the TV on to watch the weather channel for warnings! Luckily Apple stands behind their products, we were able to get emergency reports from our computer instead.
Reviewed March 22, 2011
I have a Panasonic 32" LCD TV, and the following happens
2. Red light blinks at one second intervals.
3. I unplug it and plug it back in and it will work for 5-10 min longer then the first symptom.
4. I plug back in and go to menu and reset to default and it resets and then works much longer.
Panasonic refuses to fix as TV is 2 months outside warranty. Economic damage = $600.
Reviewed March 21, 2011
I bought a 50-inch Panasonic from Costco less than three years ago and already I'm having problems, as the TV won't come on for hours. All you can see are the red lights blinking out the error code. Panasonic needs to fix these TVs. This is ridiculous.
Reviewed March 4, 2011
Bought a 42" Panasonic plasma TV over 2 years ago. As soon as the warranty had expired, a 4" vertical black line appeared on screen. Neither the Brick nor Panasonic was helpful. I will not purchase any product made by Panasonic nor any product sold at the Brick in future. I am stuck with the lemon and am unable to afford a new TV at this time.
Reviewed Feb. 28, 2011
My Plasma HDTV power blinks all the time without stopping. All electronics attached to it would not play and the screen is always black. I have tried to reach Panasonic but no luck whatsoever. The TV is just two years old. When I went to the store, I told them that it is the manufacturer's problem so they need to fix it. It costs too much to repair. The money spent on the TV has been a waste because for the price I paid, I could have purchased several TVs.
Reviewed Feb. 18, 2011
I have a 42" and a 50" Panasonic VIERA Plasma TV, and after owning them for only two and a half years, they both have the "red blinking light" problem, which is an internal problem with the boards inside the TV. It is a manufacturer's defect, but Panasonic is not doing anything to acknowledge this. Now, I own a $4,500.00 worth of nothing.
Reviewed Feb. 13, 2011
I purchased a Panasonic Plasma TV P42G20B & the screen cracked just after turning the TV on its pivot stand. This TV is positioned on a stand which is part of the TV in which you can move the TV for viewing. However, the screen is designed too fragile that the movement can cause the screen to crack. When I questioned Panasonic about it being too fragile, they said its customer-damaged, accidental, etc.
On the P42G20B, the front protective screen layer is too close to the actual glass plasma display panel. The gap between front layer should be big enough to absorb any vibration or slight fluctuation. On some plasmas, there is more of a gap between glass and protective front layer. The design flaw can easily be proved. However, Panasonic said that this is not a design flaw. I won;t be buying Panasonic again.
I just wasted my money on badly designed rubbish. The reason I switched to plasma is because plasma TV's have a protective front layer in front of the actual screen, something that LCD TV's should have but don't. LCD TV manufacturers are also guilty of bad design. These manufacturers keep designing junk that breaks too easily, not fit for its general intended use. So they think they can get more money, but people are getting wiser now. I'm going to buy an LG 47LX9900 TV as this has a protective front screen with an adequate gap for flexing and it's an LCD screen.
Reviewed Feb. 1, 2011
I purchased a replacement lamp for my PT-AE700U for $330.00 on 10-12-2010. I received the lamp via UPS on 10-14-2010. I installed the lamp on 10-16-20010. The bulb went bad on 1-29-2011. Sixteen days past the "90-day warranty" and Panasonic refuses to help.
With a cost of $330 for a simple metal hylide 140 watt lamp, they are overcharging the consumer. Being a college student, I cannot afford the cost of another lamp. Apparently, they require a class action suit to stand behind their products. Another class action suit that should include all Panasonic products that contains this lamp should be considered.
Reviewed Jan. 26, 2011
I purchased a Panasonic Viera 46" Plasma TV in Dec 2008 for $1038.00. In January 2011, it stopped working with the power button flashing 10 times. Since I had purchased it from Costco, it came with a 2-year warranty. The television stopped working a few weeks after the warranty had expired. I spoke with a CSR at Panasonic who explained that if I could show them the receipt with the date of purchase that they would override the warranty and cover the repairs. I was referred to an authorized repair shop by Panasonic.
When I had spoken to both the CSR at Panasonic, as well as the repair shop, and told them of the 10 blinking lights, they both told me that it was a generic code and could not diagnose the problem. However, when the technician from the repair shop arrived at my house, ha had with him the exact part that was needed to fix the television without even having to diagnose the problem. The repair cost almost $550. I contacted Panasonic with a copy of the receipt and was told by another CSR that they would not cover the cost of repairs. It's ridiculous that a television that costs over $1000 would need $550 in repairs just after 2 years of normal use. With today's prices, I could have easily purchased a brand new set for about the same price as the cost to fix my still 2-year-old TV from Panasonic. It seems that there are literally thousands of the same type of issues with other customers. This is not a warranty issue but a manufacturer's defect issue.
Reviewed Jan. 23, 2011
I paid 1700 dollars for a 42p77zu that went out 2 weeks after warranty. Panasonic said that it's broken. This TV had the famous 10 blinking lights. How many of the sets have failed? They want 600 dollars to fix a set. You can now buy one for less than that.
Reviewed Jan. 15, 2011
In December of 2009, we bought a 50" Panasonic Plasma TV (model no. TH50PZ85) and it has died - the LED is flashing twice. As our TV is out of warranty, I contacted Panasonic to see if they would fix their defective product (it worked for only 25 months ) and they offered to pay for half of the price for a replacement circuit board. We did not take them up on their offer as they could not tell us this is the only bad circuit board in our TV as there are many circuit boards in their TVs. We searched online and found there are hundreds of people that have had their Panasonic TVs die in a untimely manner, with several different circuit boards that are the cause of the failures.
Reviewed Jan. 6, 2011
I Bought Panasonic TH-50PZ800U in July 2008 and now in December 2010. The red power button blinks twice no power or picture. I called Panasonic no answer for over an hour. Finally just sent email message. Their response takes it an authorized repair shop. So I have to take TV and pay out of pocket $110.00 for them to Troubleshoot. Then it may cost from $350.00-$750.00 to repair. Are you kidding me, a $2300.00 plasma TV should last more than 2 1/2 years. My 1998 Sony projection TV is still going strong hand and sceptre 32 inch from 2006 still no problems. I'm very disappointed with Panasonic. They know this a problem yet they ignore it. If I knew Panasonic TVs were disposable, I would have gone with a VIZIO and not felt so bad about it going bad. This is class action suit time.
Reviewed Dec. 31, 2010
I have a Panasonic PT-44LCX65. I have had to replace the bulb 3 times in the last 4 years without reparation from Panasonic.
Reviewed Dec. 24, 2010
Unavailable item (TV) was ordered on 11/12/10. 4 weeks for delivery, plenty of time to get by Christmas as was a gift item. Got a call from Panasonic rep. on 12/16 saying TV was not available and would upgrade at no charge to one that was available. Asked if TV would arrive by Christmas and they said couldn't guarantee it unless I paid for express shipping!
This was totally their error. Where was this order for over a month. Why wasn't I contacted before? have not even been billed for it yet. Whole situation is bizarre. On hold for over an hour and a half to see when was shipped. Representative assured me that it would arrive before Christmas on the 23rd. Well, that's today and I have no TV. Called again and was on hold so long that my cordless phone battery died. Very disgusted with Panasonic and their lack of customer service. They should have done whatever it took to get product here in time as it is totally their incompetence that caused this problem.
Website is useless. Can't track item, says to call. Good luck with that. So, needless to say, someone will not have a gift for Christmas. Also emailed them while I was on hold for over an hour and this is 4 days later and no response. Apparently, they could care less if their customers are satisfied or not. Will never buy anything from them again.
Reviewed Dec. 23, 2010
I purchased a Panasonic pt50lc13 and I have now gone through 3 bulbs and a repair with smart TV in Florida and have spent over 1000.00 fixing it. I was about to order another one and saw that there was a class action filed and Panasonic is giving 1500.00 towards a new TV. How do I get the voucher. I have my receipts. I would like a new TV for my troubles. It has been a terrible experience and it still is.
Reviewed Dec. 20, 2010
I purchased a Panasonic Multimedia Projection Display TV Model #PT-43LC14 on 12-26-2004 from Circuit City. The lamp went out 06/16/2008 and cost me $320.71 to replace.
Reviewed Dec. 10, 2010
I purchased a Panasonic Viera 42" plasma, model TC-P42S2, from Best Buy on 9/25/2010. On 11/12/2010, the TV developed a large vertical black line about a quarter of the way from the left edge. Because more than 30 days had passed, I could not return the TV to Best Buy, but had to call Panasonic’s customer service. They instructed me to carry the TV into a specific electronics repair shop (not Best Buy). I did so on that day. Today is 12/10/2010 and the TV still has not been repaired or returned to me. I was told that the reason is that the part needed to repair it is on back order.
I've obviously not had a TV for about 30 days, almost as long as I owned it before it broke. It seems to me that in a situation like this, when a TV breaks so soon after purchase, that Panasonic should either take measures to have it repaired in a week or ship a replacement TV out. The fact that the part is on back order also concerns me that perhaps there is a wider-spread reliability issue with this TV.
Reviewed Dec. 9, 2010
I have bought a brandnew Panasonic TC-P65VT25 (3D) on August 8, 2010 in the Video and Audio Center in Agura Hills, CA. The TV was delivered on August 11 and I have bought a professional installment service on top. The TV was working until Black Friday morning and then it turned "black".
I'm reporting about the the worst service I ever have experienced so far. Panasonic is selling premium TVs for premium prices and that is what happens to a costumer who was crazy enough to spend nearly $4,000 for a TV. On Day 1, Friday morning, November 26, my family was watching a movie, in the middle of the movie the TV screen went black - the Black Friday gets a new meaning for us. I called the Video and Audio Center in Agura Hills, CA, and asked for help.
Because it's Black Friday and everyone was busy, no one was calling us back. We drove to the store and talked with the manager. She promised to help and made copies from our purchase agreements. Late afternoon, she was calling me and told me, she had called Panasonic, but Panasonic required the customer to call in, so she can not help. I should go to Panasonic's website and find the number to call. Nice! Another lead I have to do - that is exactly what I have expected while buying such an expensive TV.
I finally found an e-mail on Panasonic's website and e-mailed the problem, answer from them came a couple of days later and was attached. It made me speechless. I also called the number on the website and after I was waiting for a while, I had someone on the phone. They said they would forward this to a company called The Repair Group. And of course, the Repair Group doesn't have people stand by available, I had to schedule an appointment for the upcoming week. Meantime, there was no TV at home for the holiday weekend. Thank you for this. I have two kids.
On Day 6, Wednesday, December 1, we still had no TV. The guy from the Repair Group showed up, testing the TV. He said two boards inside weren't working. He could not help and needed to order that from Panasonic and will call me when he has received it. On Day 8, Friday, December 3. I called the Repair Group but they haven't received the parts from Panasonic, they said I have to wait. Thanks again, the next weekend without TV. On Monday, I called again but they were still waiting for the parts from Panasonic and, of course, I have to wait as well.
On Day 12, Tuesday, December 7, the Repair Group was calling me (wow!). They told me they have received the parts and wanted to schedule an appointment for the next day, Day 13, Wednesday December 8. The Repair Group showed up with 2 guys. After an hour doing some work on the TV, they were telling me that two2boards were not working. I thought this was clear since last week, but anyhow, and they explained that Panasonic was sending out 1 board only and they needed to order the second board.
And guess what? Yes, I have to wait again for another week or more, until the parts were delivered and the Repair Group was scheduling the next meeting. Bottom line is I have spent nearly $4,000 for having no functional service, no replacement with a rental TV to bridge that service time, a lot of work time I had to spend to reach the various guys to finally figure out that I don't have any influence. And on top my complaining kids, don't having a TV and can not watch their shows. The TV IS still not working..
Reviewed Dec. 5, 2010
I purchased a Panasonic 50-inch plasma television online for $2,300.After about a year and a half, it died. All you get are ten blinks, same as all the other people's complaints. If there is a defect, they should fix it, it's a rip-off. They stole my money!
Reviewed Nov. 28, 2010
I believe we purchased our Panasonic Pt60lc14 in 2005/2006. No longer under warranty. The lamp (bulb) went out in the first year and then a couple of times every year after. The beginning of this year, we started to get an error message stating that the filter should be professionally cleaned. We had a contractor come out and clean it twice. We keep getting the same message. Contractor now says that we may need to have the motor replaced, very expensive. We paid over $4000 for it. Panasonic will not do anything about it.
Reviewed Nov. 28, 2010
I purchased the Panasonic 42PX80U in October, 2008. On Thanksgiving day, it turned itself off, and I was unable to get it restarted, despite doing the routine troubleshooting. The live chat with a Panasonic representative was worthless, because all she did was give me the phone number for an authorized servicing company, that was two hours away. Even worse, she failed to apologize for the trouble I was having with her company's product. The following day I went out and purchased a 42" Samsung. I will never again by a product made by Panasonic.
Reviewed Nov. 26, 2010
I purchased a Panasonic TC-37LZ85 LCD TV with a manufacture date of June 2008. Worked great for the first 13 months, then started not wanting to turn on. 2 months of this and then it went into death mode. I have clicking and the blinking light. Did some research and seems I am not the only one. I spent over 1200$ on the original purchase and I am faced with the minimal charges to fix the TV with no guarantee it will last.
Sounds like the power supply goes out, but of course I will be charged to have someone else tell me that. You can try to find the part yourself, but so far every place that carries them is out of stock. EBay has had a few for my TV, but I don’t believe used or refurbished would be the way to go. $110 used or 140 new. So right now the TV sits waiting for the parts to be found. 2 months out of warranty and I own a 1200$ dead TV. It’s too bad, the picture quality was excellent.
Reviewed Nov. 24, 2010
I ended up with 10 blinks on my 50" Viera after 2 years. With the amount of complaints from multiple customers, you would think that they’d replace the faultily engineered parts for free. Not so much. I don’t know how they think that because it’s out of warranty, that anyone that spends $2,000 on a TV set will think about purchasing another one from the same maker. I’ve stood behind their products for years until this, with them refusing to cover repairs. Not a way to improve customer relations or get good reviews. I’m 27 and will never purchase another product with their name on it. They easily could’ve made over $25,000-$50,000 off of me in my lifetime if they stood behind their product, with it costing a couple of hundreds to keep me now. I’m back to a $200 19" that’s 12 years old, but haven’t put a single dollar into. Not really happy that this happened right before a holiday weekend also.
Reviewed Nov. 19, 2010
My Panasonic plasma TV stopped working after only a year and two months of ownership. It won't turn on and the red light on the front of the TV blinks 11 times. I cannot afford to fix it.
Reviewed Nov. 19, 2010
I bought a 50" plasma Panasonic TV in Aug of 2009. In Nov of 2010, I got the 7 blinking light. I paid $1400 and 15 months later, I have nothing. Thanks Panasonic.
Reviewed Nov. 17, 2010
I had bought a Panasonic 42" plasma TV and after 2 years, the TV is out. The only thing it does is the power button will blink twice, pause and blink twice again and pause and so forth! I had called customer service and they told me that there's nothing they can do, that I would have to take it in to get serviced. I had paid $1000.00 for this TV and now it seems like I would have to pay close to it again to get it fixed! After searching on the web, there are so many of us consumers with this problem with these TVs. There should be a lawsuit and make Panasonic pay for this since these TVs should last more than 2 years!
Reviewed Nov. 17, 2010
I purchased a 50-inch Panasonic HD Viera Plasma Television, January of 2009. On numerous occasions, the television wouldn't turn on--all I got was 10 red blinking lights on the front of the television. I called Panasonic and was told to unplug all cords/cables for at least 20 seconds; if this didn't work, I was told to replace the power strip. It worked a couple of times, after that the television would never turn back on. When I tried to turn it on, I would hear three clicks and then the small red light on the front of the television would blink--10 intervals.
I contacted Panasonic, they refused to accept responsibility even though they admitted to receiving hundreds of complaints, quote, "There aren't complaints to warrant a recall". I was instructed to contact a "Certified Panasonic Repair Company", have them come to my house to look at the TV and determine what the problem was, then fax everything to Panasonic. They would have their Customer Service department make a determination as to whether or not they would pay any of the repair costs.
Problem being, I had to pay $125 just to have the repair company Panasonic told me to call come to my home and Panasonic may not even pay anything toward the repair. What a rip-off/racket! Of course, the total cost of the repair, including house calls, came to over $500. I begged and pleaded with Panasonic to help with the cost as I could not afford to pay for the repair. They paid the cost of the replacement part (A Board), which wasn't even a third of the entire cost of the repair. I'm still in shock. I bought Panasonic thinking I was buying a quality television--never dreamed I would pay that much money just to have it work for a little over a year or more. I bought a used JVC 32" television about 12 years ago. Not once have I ever had to have it serviced. I can't believe they would not recall this television. This is an outrage. I will never purchase another Panasonic product and I will take every opportunity available to thwart others from purchasing Panasonic products.
Reviewed Nov. 15, 2010
I purchased Panasonic plasma TV TH-50PZ80U on 11-08. On 10-10, 23 months later, the TV will not turn on and has the dreaded 10 blinking lights. I contacted Panasonic customer service after I conducted extensive research about the problem online. Customer service could only provide me with a local repair shop and would not help with any monetary repairs.
I called the local repair shop who decided I lived close enough for him to come out. The charge to just come out and look at the TV was going to be $110.00 or I could take my 90lb TV in to him for a charge of $60.00. I did ask the repair guy about the various boards and what the problem could be. Also asked if he could provide a repair estimate. The only thing he would tell me is that he would have to come out and diagnosis the problem and it could be one of five boards or more than one board. I kept getting the feeling this repair guy was about to take me for big money ride, as I know nothing about TV repair. I paid $1,600.00 and now the TV is worthless.
Reviewed Nov. 7, 2010
My wife and I purchased a Panasonic TH-PZ800U for ourselves in December of 2008. Less than 2 years later, the TV mysteriously turns off and has a discolored line running vertically on the right third of the screen from top to bottom. While the Panasonic rep was sympathetic, she was unable to help as it was out of warranty and referred me to a repair center. The repair center estimated 350-750 dollars depending on what needed to be replaced. I can not believe that a TV that was rated the number 2 HDTV by Cnet would need repair in less than 2 years, especially with the light to moderate use of my family.
I believe that 5 years is the minimum lifespan consumers should expect after purchasing any major appliance, be it TV, washer, dryer, car or refrigerator. To buy in to the box store idea that any of the items listed above are disposable, that the repair of the item is so disproportionally high in comparison to the purchase of a new product is negligence on the part of the consumer. There are neither enough resources nor enough space for the manufacture and disposal of TVs, dryers and cars every few years.
Reviewed Nov. 5, 2010
The lamp in the TV keeps burning out. It suppose to be 10000 hours or so but this is the second lamp we have to replace. The Panasonic assistance US Phone# is not in service. This is the second lamp that we are replacing P/N TY-LA1000 in two years.
Reviewed Nov. 4, 2010
Purchased a 50 inch (Viera) Plasma in July of 2010. Had the unit for just 4 months before it refused to turn on. Power indicator blinks 10 times. Called customer service. They arranged for a local repair company to come to the house to have it fixed. The day of the appointment the manager of the repair center called me (3 weeks ago) to state that the needed part was on back-order and that we would need to allow 2 to 3 weeks. Heard nothing from Panasonic or the Service Center within 3 weeks. Made a call to Panasonic Customer Service and was told that they believed the part would be on back order an additional 2 to 3 weeks but had no true ETA.
Reviewed Nov. 3, 2010
I purchased a Panasonic Viera 42" Plasma TV two years ago. The TV no longer powers on and gives me the 7 blinks of doom. I’ve spent $1300 on this TV costing me $650.00 per year to view. I will never purchase Panasonic again. Oh, my 35" Mitsubishi tube TV is still running after 15 years. Repair costs do not warrant the repair. I'm out of $1300.00.
Reviewed Nov. 2, 2010
On 11/13/2007, I purchased a Panasonic TH-42PZ77U Viera plasma television for $1,199.00. Around 9/16/2008, the television stopped working and I had it repaired under the original 1 year manufacturer warranty on 9/16/2008. A failed SC board was listed as the problem. After the TV failed the first time, I researched the problem on the Internet and found hundreds to thousands of customers with the same or similar power problems with the same television model. On 10/31/2010, the unit failed again with another power issue. I researched the problem again and found there are thousands, if not tens of thousands of customers still having power issues with their TH-42PZ77U televisions purchased in 2007-2008. Even though the TV was no longer within the manufacturer warranty, I contacted Panasonic because of the known, well-documented power failure issues with my television. I believe that a $1,200 television should not fail twice within 3 years.
I was told by "Tito" that Panasonic was not acknowledging my power issue as their problem and I had no recourse with them because the TV was out of warranty. I believe a class action lawsuit is in order! The estimated repair cost to repair my television is at least $400, 1/3 of the original price of the whole TV! Panasonic produced an inferior product and has repeatedly refused to recall or repair these televisions. It will cost me approximately $1,000 to replace this TV with a comparable model. It is absolutely, completely unacceptable that a $1,200 electronic product will fail within 1-3 years!
Reviewed Nov. 2, 2010
I purchased a LCD Rear Projection 50" television (PT50LC4) for approx $2600 in 2005. Since then I've been through 4 bulbs at $250 apiece and now the TV just powers off on its own. I called the repair man out and was advised the ballast needs to be replaced for an estimate of $600. What a disappointing product. The TV I had prior to this we owned for 15 years and never put a dime in to it. I will never recommend or purchase another Panasonic product again. If you read through the internet there are several similar complaints!
Reviewed Oct. 31, 2010
My husband and I purchased a Panasonic 46" Class 1080P Plasma HDTV (Model No. TH-46PZ80U) on 5/15/2008. It stopped turning on in late September 2010 and displayed a flashing power light indicator. In early October 2010, a Panasonic recommended and approved technician diagnosed the problem as the power supply. During the same month, the technician advised that the part was on back order nationwide. As of today's date, the part is not available. We paid the technician $55.00 to come out to diagnose the problem.
Reviewed Oct. 27, 2010
TY-LA1000 lamps continue to go out and have to be replaced. The 1st replacement was less than 1year. The 2nd replacement was 1.5 years. And now, the 3rd replacement is 1.5 years later. Now the TV has lines in the system and discoloration and replacement notice has come back on the screen.
Reviewed Oct. 22, 2010
Purchased 42' Panasonic (TH-42PX75U) on 7/16/2007. TV lasted approximately 3 years before suddenly shutting down and giving me 7/8 blinking LED lights. Panasonic customer service would not assist me in getting this resolved. Poor customer service and indicated that this issue was not in their database, although, I have seen hundreds of comments about it online.
Reviewed Oct. 21, 2010
We bought our Panasonic PT61LCZ70K with the "forever" LIFI lamp in it, in Dec. 2007. This set cost over $2000. Well, 7 months later the "forever"(LFS4000) lamp died. Panasonic did replace the lamp which had a 5 year warranty on it. Oct. 2010, lamp died again, thinking that I still had 2 years left on warranty I called Panasonic, they tell me, "No, that replacement lamp has a 1 year warranty." The cost of replacement lamp $564 and then the tech visit (you cannot replace this assembly yourself) plus tax and the grand total is $940.
We simply can not afford it, imagine a lamp assembly costing almost half the price of the TV! After 3/4 hr on phone (at my expense--no 1800#) I was given a reference # and someone from consumer relations would call me. So far nothing. So, called back to parts and was sent to consumer relations voice mail, left message, still nothing
After searching the web, I find out that there is a definite problem with this lamp and Panasonic knows it, what's up with that? To be honest, I am afraid to purchase another lamp assembly in the fear that it too will only last a year or two, and another $900 of my hard earned money gone down the drain, such a shame to put a 2 1/2 yr old 61" HDTV on the curb for the recycle guys to cart away. So people, it seems to me that it isn't just one model of Panasonic that suffers from lamp problems but all of them.
By the way, I found out that Panasonic USA sells just the lamp for $179.00 but cannot ship to Canada. Why? Because Panasonic has a part warehouse in Canada. No way to get said lamp either as you need an authorization # from Panasonic. They have us by the proverbial short hairs, it's like your TV is being held for ransom! I will definitely want to be involved in a class action suit. I want some justice! I will never buy Panasonic products again.
Reviewed Oct. 18, 2010
unit was hooked up on January 2009. Th unit had issues with the picture freezing about once a week. The system needed to be rebooted in order to correct the situation. Target allowed me to swap the defective unit for another identical unit on May, 16, 2009. The second unit had the same issues.
The unit was sent to a service center for repair.
Once returned the picture did not freeze anymore, it simply dropped the sound and then required rebooting. This has continued about twice a week until October 17. The unit refused to send a signal to the TV at all. Other devices were still working with the TV. Since May 18, following the conversation with Zenda, Panasonic devices will no longer be purchased for myself or my family. There will be no more Panasonic products in my home.
Reviewed Oct. 18, 2010
I bought TH-42PZ77U and it gives me 10 blinking lights. Apparently, it is a manufacturer fault. I expected the TV to last longer then 2 1/2 years especially if I paid $2000 for it. Panasonic refused to take responsibilities and if there is any lawsuit against them, I am 'in'. It is my last Panasonic for any products.
Reviewed Oct. 17, 2010
Panasonic Plasma TV TH-45-PS85U quit working properly before two years of ownership. It turns off while the power button light blinks a couple times. It happened a number of times and eventually begins working again. A review of other complaints about Panasonic plasma TVs shows that I'm dealing with a faulty product. This TV should have lasted years and cost $1800 to purchase. I would never pick a TV that would last so short of time.
Reviewed Oct. 15, 2010
I bought a Panasonic plasma TV model TC-P50S1 back in July 2009 from Best Buy in October 12, 2010. Without warning, the TV cannot turn on and the power light blinks 10 times. Called Panasonic rep, the TV needs repair. My complaint is the TV lasts only 14 months. It's a defective products issue.
Reviewed Oct. 4, 2010
I bought and have replaced four lamps for my expensive Panasonic TV, model PT-50LC13. The dealer, Best Buy in Louisville, says that they have had trouble with this model. How can I get my problem resolved?
Reviewed Oct. 3, 2010
My Panasonic THPZ800U flat screen TV has decided to quit after only two years. Now, I'm told that the part is not available with a three-week backorder, meanwhile Panasonic takes no responsibility. The internet is rife with this same problem of Panasonic failure on these type of TVs. It cost $456 so far with more as expected.
Reviewed Oct. 1, 2010
I purchased my first Panasonic 42" plasma TV from Circuit City in 2007. I also purchased a 2-year extended warranty which of course expired a few months ago. On Sunday 9/26/10, I attempted to turn on my TV. It wouldn't. I tried everything to get it to turn on, switched outlets, bought new HDMI cable—everything.
I contacted Panasonic by sending an email. The only thing they did was send me an email giving me a local number to call for service. I would be responsible for the costs.
I found out that this place in Poway would charge $80.00 for diagnostics, $195 for a part or additional for parts—really? And $80.00 to pick up the TV and $80.00 to deliver it back. 2-3 weeks wait for part or parts. Really? I paid $1300.00 in 2007. Why would I pay an additional $500-$600 to repair it when I just found out how many different blinks (inverted back light board, faulty power boards, etc.)? Someone who has had the same problem twice recorded 13 different blink amounts and posted all the different boards that die.
The "blinking red light of death". That’s what everyone online calls it. This is robbery and non-disclosure of defective parts. Why can't the consumer advocates do something about this? Why should we pay twice for a television that the company knew had defective boards and parts? The older the TV, the more expensive the extended warranty. That is why we don't purchase 5-year warranties. It’s like purchasing two TV’s when you are only buying one!I am 63 years old and disabled.
I work with great difficulty because I have no savings account and no other income than my miserable $39,000 gross a year. This is a terrible hardship on me because my TV is my only entertainment. I don't have any extra money after paying the mortgage, the HOA, the insurance on condo and car, groceries, and gas to get me back and forth to work. I don't go anywhere, not even to a movie. I don't eat out. My TV is my only means of entertainment. I have never been able to afford a plasma TV in the past. I always had those big ones that you can buy for $300 or $500.
Now I'm sitting here at my computer with no TV. No entertainment. I guess I could go online and watch some of those free TV shows on the TV guide channel online. It's not fair and it's not right. I want something done about this for all the people, hard working people like myself who can barely make it from one week to another that have been ** by Panasonic.
Reviewed Oct. 1, 2010
We purchased a Panasonic 42" Plasma, model # TC-P42G15 in Dec. 2009. On Sept. 7, 2010, no picture, red lights blinking, indicating what parts need to be ordered. Parts were ordered through Sperry TV in Lincoln, and 3 parts came in right away. But one has been on back-order and ETA is not until Oct. 13. Really? I finally got a "live" customer service rep. at 800-211-7262 who took down my information and complaint and said her supervisor would review my situation and call me within the hour.
"Louis" did call me within 25 minutes and answered my questions and listened to my complaints of having to wait for a part and being without a TV for over a month. I told him that I had done some research on problems with the PC boards and why is it on back order? He said that there has been an adjustment and changes in their ordering process and it is being worked on. He also said that it was very unusual that the other 3 parts had to be ordered also. I insisted that my extended customer care warranty continue until Dec. 2011. No problem and he sent me an email indicating so.
I have a case # and will receive paper work with the new warranty with a CCP warranty #. He told me everything is in their computers and has been documented should I have anymore problems. I guess I will be holding my breath and hope nothing goes wrong. He also said that even if something happens after Dec. 2011, I can email him or call them, give them my case# and CCP# and they would look into the problem again.
Obviously, there is a glitch in this television, and their Japanese parts and order dept. that needs to be addressed. Panasonic has lost another customer, sorry to say and I will forewarn family, friends and coworkers not to buy Panasonic. On the positive note, Louis was very helpful and courteous and was willing to do anything he could to help.
Reviewed Sept. 27, 2010
Panasonic 50" plasma TV with extended warranty won't turn on. I reported it in July. When they came to the house, it turned on that day so they closed out the work order. Same thing happened 2 weeks later and now, it won't go on anymore. I ordered the part but it's on backorder because this happens to 1000s of TVs. I'm now just waiting.
Reviewed Sept. 25, 2010
I am not very happy with Panasonic! I bought their 50 inch Plasma model TH-50PZ77U two years ago, July 2008 and paid $2600 plus taxes to purchase what we thought was their high-end TV, judging by the good reviews of it on the internet at the time.
Now, we're without a TV for over a month (failed in August). We were watching it when it just went out and wouldn't come back on. There were 7 blinking lights which showed a pc board problem, when we researched the internet. I had to drive an hour and a half to the nearest repair shop and then waited two weeks to be called that the part was in. But then the technician told us he replaced the board only to see it fail 30 seconds later. He then checked out the plasma screen and discovered it to be shorted out which was causing the problem and told us it's too expensive to fix.
Great! Like we can afford to spend $1500 a year to watch TV! So I called Panasonic and they said they don't give cash back and that the TV was outside the warranty. I told them it is not a warranty issue but a quality issue and I certainly expect a TV to last longer than 24 months, especially at that price! Their offer was for us to buy a new model from them (cheaper model) for $900, it retails for about $1200. That was all they would do! I was wondering if anyone else has had the same problem and if anything else can be done with these guys? I will never buy another Panasonic again. This is a terrible company for customer satisfaction. Twenty four months and I have to replace a $3000 TV. They can't even fix it. Outrageous!
Reviewed Sept. 23, 2010
I purchased a Panasonic TV (Model: TH-46pz85u) two years ago and the warranty expired two months ago. The TV does not turn on and I am seeing a series of blinks at the power light. This is obviously a widespread problem that Panasonic does not want to address properly. I was told by the customer service rep that I would have to pay for all technician visits, repairs and parts. Panasonic will not share any costs. These same complaints about the TV problem and Panasonic's stand on this problem has filled many forums online. Please advise if anything can be done about this or if any current class action suit is pending for this issue.
Reviewed Sept. 14, 2010
I purchased a 42 inch Panasonic Viera plasma television in July of 2009. It worked great up until a few weeks ago when it kept shutting off. So I called customer service, and they said my one year warranty is up. Are you kidding me? One year warranty is all I get for a $1200 television? So I was told I couldn't be helped and that's it. I'm two months past a warranty which frankly should be five years and I cannot get any help. I will never buy anything from Panasonic again.
Reviewed Sept. 10, 2010
Considering Panasonic, run away! I've had a TH-50PX60U for maybe 3 years. The TV was great, but I'm afraid to leave it plugged in now. Panasonic has electronic issues where the TV shuts off by itself or won't start. Then, the TV sits there for quite awhile sounding like it's trying to turn back on. I've been told it's the main board to the power unit. I could almost buy the same TV for the cost of repair. Of course, it cost a lot more when I purchased it. I'm hoping for a class action lawsuit over the matter since I'm one of thousands to millions that seem to have the same issue with many of Panasonic's TV styles and sizes.
Reviewed Sept. 10, 2010
I bought a Panasonic Viera Plasma television in December of 2007. On September 9th, 2010, the picture just shut off and has 10 blinking lights. It will not turn on and the repair man is saying it will be $550.00 to fix this problem. Panasonic will only give me a $150.00 discount on a brand new television which to me seems very minimal. I paid $1,800.00 on this television and now 2 1/2 years later, I am supposed to just shell out for a brand new television that could possibly do the same thing? I don't see how a company can not acknowledge a defective part and we the consumer have no recourse.
Reviewed Sept. 6, 2010
The balister in my TV over heats. It was a defect in the TV. I tried to replace bulbs but that’s not the problem. Ever since I bought the TV, it has a couple of blue spots that never went away. The TV now is turning on and off by it self. I only had the TV for a few years. I have no TV in the house and no job to buy another one. I also have three kids that can’t watch TV any more.
Reviewed Sept. 3, 2010
I have attempted over 6 times to contact Panasonic to resolve an issue with their Plasma TH50PZ8OU Plasma TV. I purchased it on 1/7/09 and it quit working on 11/2/09. It was serviced on 3 different occasions under warranty (11/6, 11/30 and 12/11). On 8/3/10, the same problems occurred again. I contacted Panasonic over 6 times with no results. Upon researching, I have learned that this same model has many complaints the same as mine. I also read where they are extending the warranty on this model but not sharing this information with the public.
After waiting since 8/3/10 for an answer (which I never received from Panasonic), I am told by the repair person that they will only cover $100 parts and $100 labor on a $700 job. I don't believe that a $1200 unit should only last 18 months. And I hesitate to put another $500-$700 into a unit that will probably only last another few months. Please advise if there is anything else that can be done to resolve this problem. Thank you.
$1200 TV lasted only 11 months before having issues. Worked 7 more months before having the same issue again. As the company knew there was a problem during warranty I feel they should stand behind their repairs and product at this time.
Reviewed Sept. 2, 2010
I purchased a Panasonic 50" Plasma TV in December 2009 (also purchased a costly 4-year warranty plan). Six months later, TV crashed. Best Buy did not have "Geek Squad" service in our area (23 miles away) and a 2nd party picked up the TV for repair. To date (September 2, 2010), I still do not have my TV back.
After several calls to various departments of Best Buy, I spoke with Charlie and Supervisor Stacy in Customer Relations Dept. (53 total wait time) who were of no help at all other than to tell me that they are still trying to work with Panasonic. Stacy also informed me that if Panasonic did not approve replacement and my Best Buy warranty kicked in and my TV was replaced through the warranty that I would have to purchase a separate warranty plan. Yeah, right!
They just lost me and my family as customers! I've spent many hours of my own time contacting each party involved instead of receiving the customer service that Best Buy claims to provide.
Reviewed Aug. 26, 2010
My Panasonic TH-50PZ85U has joined many others that have failed after a short time. Panasonic's local service center told me I needed four replacement boards at a cost of $1100.00. Needless to say I wouldn't go for that but did buy the parts and installed them myself (I am an experienced technician). The service center’s diagnosis was wrong and it would appear that at least the infamous power supply is involved. It was very frustrating for a few months of use from an expensive TV. I haven't decided if I want to invest any more money in a very disappointing product.
Reviewed Aug. 24, 2010
Had Panasonic 42" TV TH-42PX80U. Power went off, power light flashed 7 times. Three calls to Panasonic, was told it was my power in house. Had everything checked all electric was okay. Called TV repair, it would have cost $500 and up to repair it. Complained to Sears where I bought set. They just said I should have purchased extended warranty. I had to buy a new TV. Not Panasonic. Happy owner of a new Vizio TV. Put 2 1/2 year old $600 Panasonic on the trash pile. Never will buy that brand of anything again.
Reviewed Aug. 23, 2010
My Panasonic 50 inch ballast went out and doesn't work. Have to pay over 600 to fix it which is more than what a new TV costs.
Reviewed Aug. 20, 2010
On 8/18 I had a Comcast technician at my home to upgrade my service. I have Panasonic PVC2450 TV which was purchased in 2000. He was unable to program the remote so that it would turn the TV on/off and adjust the sound. I called Panasonic's 1 800 number so that I could get the 5 digit code the technician needed. For two hours, I was either on hold or transferred to nine different people/departments. Needless to say, this was frustrating. The final representative, Karen, told me that my TV was too old to be compatible with the Comcast remote device. She was going on and on about why and I interrupted her to let her know I understood and told her the two-hour wait was too long. She didn't appreciate my interruption. Well, I certainly didn't appreciate the 2-hour wait. I would like to recommend to Panasonic that they get the type of phone service that takes your number and a representative calls you. I felt stress and disappointment that my problem was not resolved in the way I hoped it would be.
Reviewed Aug. 20, 2010
PT50LC13 Lamp/Bulb Issue. Lamp out after short time needing replacement.
Reviewed Aug. 16, 2010
I just purchased my 2nd housing and bulb for this Panasonic LCD projection television and learned of the class action law suit for model PT-50LC13.
Reviewed Aug. 16, 2010
This is about my Panasonic Plasma (model # TH-42PZ77U). I paid over $2,000.00 to include a service plan of 3 years (which was well overpriced),. In May 2010, this plasma television no longer functions properly with it switching off. I called for service to be provided being that we paid several hundred dollars for this service. After the run around of approximately 45 minutes speaking to many different customer service reps, finally we received an appointment for July 4, ridiculous waiting period! They never even offered a temporary television to alleviate the problem.
On July 2 , they called and left a message to reschedule until the end of July 2010. I returned the call after being transferred for about 25 minutes. They made another appointment, again at no time did they offer to provide a temporary replacement. Once the technician arrived on July 13, he states, "The lights are blinking because the unit fans are no longer working." Then he said, "You should have asked for a replacement television." I was furious. I then called in three separate occasions to inquire about the fans and the technician. First they said that the part was on its way. I called 10 days after the 13th. I called several days later, a rep said she would have the parts department call back, never did.
What is happening to Sears? I don't know. What I do know is that through word of mouth they will lose a lot of clients. It's the 16th of August 2010 and I still haven't received the parts or a technician and my plasma is still not working! I will call today and I can only imagine what they will say. I can only imagine that they are waiting for my service plan to expire on December 2010 so that they can charge me the parts.
This horrendous customer service will only make present clients shift their business to Best Buy and so many other responsible companies! Shame on you! A cost of over $2000 was spent for a plasma in Sears. In May, it stopped working and since then I still have it. Thanks to Sears, the same problem. Today is Aug. 16th. I'm furious!
Reviewed Aug. 16, 2010
I own a Panasonic LCD TV Model PT-50CZ70 for less than three years and the Lamp Assembly Part No. LFS4000PA1. I reported the Warranty Problem to Panasonic end of June and was given a Case #. I was not able to get the problem fixed until August 7, 2010. The parts department of Panasonic in Washington State could not get their act together and ship the replacement part. They did not answer Panasonic authorized dealers emails or return phone calls to get the Warranty Part to them for this Warranty Repair.
Panasonic Parts System does not work and they cannot get their problems resolved. I, as consumer had to spend over 1 hour talking with Panasonic to get the Part shipped to their dealer. We reconfirmed the ship to address, but they shipped it to the wrong State. Their computer system does not work and it keep shipping parts to a PO Box (Service Dealer) billing address, and not the Land Address. They could not even ship it to the correct state after their Supervisor re-confirmed the correct ship to address. Their Customer Service is located in the Philippines. My short 3 year warranty for service was beginning to run out. The Lamp had a 5 year warranty and the Service Period needs to be 5 years. I have no faith that this new Lamp will last. This type of warranty replacement time must be fixed an extend much longer.
Reviewed Aug. 16, 2010
I have replaced my lamp 3 times since buying this Panasonic LCD projection TV. I have owned it for almost 2 years and now it is having problems again. Flashing red light indications with a shutdown. Also today, it would not even turn on. You could see the lamp go on and off real quick a few times. After a few retries it turned on.
Reviewed Aug. 13, 2010
I have a Panasonic PT60LC14 and we have to keep replacing the lamp on this TV also.
Reviewed Aug. 10, 2010
I own a Panasonic TH-46PZ85U that I purchased in Jan 2009. I recently fell victim to the power light blinking fault. IE a defective power supply board or other board on the TV. Needless to say, the warranty expired in Jan 2010. I am very upset; an $1800 dollar set fails with just 19 months of use. I do a little search on the net and I discover that thousands of Panasonic flat panel TV owners have fell victim to this factory defect Panasonic TV models that were built in 2007 to the present.
During my research before I purchased my Panasonic, no one in any electronics magazine including Consumer Reports made any mention of this problem. Please do searches on Panasonic Power light blinking and you will have the info necessary to question Panasonic reliability? There is a class Action lawsuit against Panasonic concerning the black level issue, but in my humble opinion the power light blinking fault is a much more pressing and wide spread issue.
Please research this and hold Panasonic accountable for their poor manufacturing. This should be the grounds for a recall. I should not have to pay for a manufacturing defect/defective parts.
Reviewed Aug. 9, 2010
We bought our Panasonic Plasma TV (Model TH46FD18) from Costco in November 2008. We had heard good things about Panasonic Plasma's. On July 11, 2010, the TV would not turn on, showing us the 10 red blinking lights. Then it went to 2 blinking lights. We researched on the web and discovered, to our dismay, that Panasonic has been having power board issues for years, years not months. Of course, we contacted Costco since they have the extended warranty coverage, and they have been wonderful in this matter. However, Panasonic has not. They know they have a major problem on their hands yet continue to allow these power boards to fail, almost always after their one-year warranty is no longer valid! We had a repair company out to determine the problem, and it is the power board (Surprise!).
Now, it has been over 3 weeks with the part on back-order, and a call today with Panasonic indicates it will be another 2-3 weeks on back-order. Panasonic is flippant, arrogant and do not seem to care. We will never buy Panasonic again and really encourage folks to stay clear of them when choosing any of their products! They do not back their products. We have told Costco that they had better get a reign on Panasonic, and use some of their muscle to get them to be honorable. Recalls, etc. should have happened. We feel sorry for those of you who did not get the TV from Costco and now your TV is a piece of junk, not worth the price of the repair.
We are fortunate to have the extended warranty, although we wish we had another product brand now. We have had many TVs in our lifetime and none have had any issues. But one would expect when an issue does occur, the company makes it right with the consumer. It is not happening with Panasonic! Tell everyone not to buy Panasonic! Maybe one day they will hurt enough to care, not likely in our near future though. Sad, Sad! It is the principle for us. We are under the Costco extended warranty so the good company of Costco will make this right as they believe in customer service and satisfaction!
Panasonic's attitude and handling of this matter for years now is completely unacceptable! They win and we lose. They don't seem at all interested in keeping their existing customers. And how many potential new customers will they lose after reading all the reports here and elsewhere online? Get new leadership Panasonic! Fix your quality problems and make it right with your customer base.
Reviewed Aug. 9, 2010
Approximately four years ago, I purchased a Panasonic Lumix digital camera. Almost from the beginning, I have occasional problems with the LCD screen. The screen would not properly display images. This condition was rare and would correct itself. May of this year the LCD stopped working entirely and did not correct itself. In early June of this year, I mailed the camera to McAllen, Texas as instructed. I included a brief description of the problem and requested that the repair be performed without charge due to the fact that the LCD never worked properly. The camera was in very good condition and clearly was never abused. I was never contacted and on July 7, 2010, I called to inquire the progress of the repair. During this conversation, I was told the cost of the replacement would be $180.75. I requested that the fee be waived; I was told by the customer service representative that I would be contacted within the next 30 minutes. I found the employee to be less than helpful and I was never contacted further.
On July 8, 2010, I again called about this issue. I spoke with Kloe (who was very professional and helpful) about this problem. I again requested that the fee be waived. Kloe advised I would be contacted within two business days; I was not contacted. On July 12, 2010, I again called about this issue and spoke with Devona. I explained the circumstances and requested to speak with a supervisor. My call was either terminated intentionally or disconnected. I called again, and due to the poor voice automated system, I was connected to the wrong department. The employee I spoke with advised he would transfer my call; again the call was disconnected or terminated intentionally.
I called for the third time on July 12, 2010, and due to your poor voice automated system, I was connected to the wrong department. The employee I spoke with advised he would transfer my call; again the call was disconnected or terminated intentionally. At that point I had become too agitated to speak with a representative and sent an email through Panasonic's website. The email requested a name, address, and phone number for the executive in charge of service and repairs. The website advised I would be contacted in two to three days, I was never contacted.
Obviously, I have many complaints, the first of which I was never contacted after mailing the camera to McAllen, Texas. Second, to my knowledge no examination of the camera has been performed (is it possible the problem is user error and no repair needs to be performed?). Third, the employee I spoke with on July 7, 2010 was less than professional. Fourth, On July 7, 2010, I was told I would be contacted, I was not. Fifth, On July 8, 2010, I was told I would be contacted within two days, I was not. Sixth, on July 12, 2010, my call was terminated. The customer service representative had my phone number and did not attempt to contact me.
Seventh, On July 12, 2010, I called two more times, and due to the automated system, I was connected with the wrong departments. When employees attempted to transfer me, these calls were also terminated. Eighth, also on July 12, 2010, I sent an email through Panasonic's website requesting the name and address of the executive for Panasonic in charge of service/repairs. The website advised I would be contacted in two to three days, I was not contacted.
On or about July 19, 2010, I spoke with Bill **, Panasonic Consumer Affairs. I explained the above details to Mr. **, he advised me he would look into my case and call me back. Approximately two days later, Mr. ** called, advised my camera would be examined, and the cost of the examination would be waived, I would be responsible for the cost of the repair. I agreed to this arrangement. On or about July 26, 2010, I was contacted by Panasonic, advised the examination was performed and the cost of the repairs would be $172. I agreed to this amount and paid for the repair with my Visa card. I was further advised the repair would take approximately two weeks. On August 9, 2010, I was contacted by Panasonic. I was informed that the balance of my repair was $217. They also referred to my previous payment as a deposit. Based on the above details I wished to be contacted by a senior company representative.
Reviewed Aug. 8, 2010
I purchased a HDTV PT-52LCX66. It looks like the lamp is defective. Since my warranty is up, they want to sell me one. I have done some research, it looks like it's happening to several people. I paid a good amount for this TV. I can't afford to buy another one. I was injured on the job and haven't work for over 1 year.
Reviewed Aug. 6, 2010
We purchased a Panasonic plasma TV TH50PZ85U in July 2008 (just over 2 yrs ago). The TV now won't even turn on and a red light flashes twice on the front panel. I contacted Panasonic and they said that I should unplug the TV from the power strip and plug it into the wall and unplug everything out of the back of it. When I did this, it turned back on, so I thought that it was all set.
Well a couple of hours later, I went to turn on the TV and again, same issue! After reading so many blogs about the complaints about this specific TV/model (and others), it is very clear that this is not a new issue. This TV was a $1900 TV two years ago and now it's not even working. This is extremely frustrating! I guess it's comforting to know that we're not alone, but not so great on my wallet since I don't think they're going to make good on their product.
It is going to cost me money to have a TV repair shop fix this problem. This shouldn't be an issue for such a new TV-- so frustrating! Would love to file a class action law suit against Panasonic or at minimum they should do a recall on the defect part!
Reviewed Aug. 3, 2010
I purchased a Panasonic Viera TX-32LXD6000A TV about 4 years ago. I paid over $1800 a couple of weeks ago the screen went black I had no picture but I still had sound. I contacted Panasonic Support Centre; they suggested I take it to one of their approved service centres, which I did. The service centre contacted me saying the S Board needed replacing but Panasonic stop making that particular kind back in 2007. They suggested that I put in a formal complaint to Panasonic, as the TV is only 4 years old, parts should still be available.
Reviewed Aug. 2, 2010
I own a Panasonic projection TV model number PT-61LCZ7. I bought the TV new and have owned it for less than three years now. Well the "lamp" went out on it again. This will the the third lamp replaced in three years. The first lamp did not last past the first year; the second lasted just as long and the third has just burned out. I've spoken to Panasonic in the past and their comment was "how much TV do you watch". This is a really a bad product. TV lamps are not cheap.
Reviewed July 31, 2010
I had to have a TV Tech replaced the Panasonic defective TY-LA1000 lamp found in my LCD projection TV models PT-43LC14. I had only used a short amount of time. After the tech replaced the bad lamp there wasn't any color in the TV screen anymore. Panasonic told the tech and me the part that handles the color went out also. Panasonic said that they do not sell the part to fix the color. Now, I'm out the repair cost plus what I paid for the TV.
Panasonic LCD TV failed far before the promised 10,000 hours of lamp life and the color screen went out at the same time. After having the $300.00 lamp TY-LA1000 replaced. The colorers in the LCD projection screen were gone Like reds and blues etc only color what's there are black, white and this over powering yellow in the picture. Everything was working fine until the lamp TY-LA1000 went out, in return took out the TV color thing.
Reviewed July 29, 2010
Replaced the lamp in our Panasonic TV 3 times since we bought it in 2005.
Reviewed July 27, 2010
I purchased a Panasonic Viera 37" model TH37PX50U on 12/29/05. After the TV was out of warranty, the TV decides to shut off and the red LED button flashes 11 times. I have brought this to the shop 3 times. The first time, they replaced a Fan as the power supply was shutting the fan down. This worked for a while and then the problem happened again. This time the shop could not find anything. I returned home and is now living with this annoying problem.
After the third time to the shop, they still cant find anything wrong with the TV and when I brought it home, it wont turn on at all. There is still the 11 flashing lights. You know the "sound" of turning it on, you hear the fan start, then a click and it shuts off. Great TV! Sounds like there are a lot of complaints about this power supply issue. I would be happy to join a class action suit on this TV.
Reviewed July 26, 2010
On November 24, 2008, the lamp (model number TY-LA1500) went out on my Panasonic LCD TV (model number PT-45LC12) for the 3rd time. I went to the store that sold me the lamp. I bought a new one for about $300. On November 20, 2009, the lamp went out again for the 4th time. Again, I went and bought a replacement lamp. In talking to the service manager, he suggested I contact Panasonic because the lamps had a year warranty on them. I did so and after several calls, I was told that I would either receive a new lamp or reimbursement for the cost. I received neither. On July 25, 2010, the lamp I placed in on November 20 failed.
I called Panasonic about this and the other one. After 2 hours of getting nowhere, I was told I could either wait up to 2 months to receive a new lamp, provided I fax all receipts in showing I purchased the lamp as I said I did to the support representative named Peewee. This would then go on to someone else who would make the follow up calls. I asked for a supervisor and was told there wasn't anyone available. I asked if I was supposed to wait for up to 2 months to watch TV. He told me that I had the option of purchasing a new lamp from them for $299.00 plus shipping. He also said my 3rd option would be a new TV, which he hoped would be a Panasonic brand. I asked about the other lamp or reimbursement I had expected. I was told that in order to get that, I would have had to mail in the old lamp which I was never told about. Since this has happened, I've read about a class action suit for models similar to mine with the same type of lamp problems.
Reviewed July 25, 2010
I purchased a Panasonic plasma 46" TV in April of 2009. The model # isth46pz80u and it has already stopped working, it is not that the picture became bad, it is that it just won't power on at all and there was no warning. And Panasonic doesn’t care.
Summary: when the power would not turn on to the TV we called Panasonic and they are very well aware of the problem. What Panasonic told us was there is a problem with the power supply but since it is out of warranty they won’t replace the TV.
Do not buy this TV. Yes it had a great picture but now there is nothing and no warning. This company does not stand by their products. There was also a class action suit that I received no information about. The suite was closed before I read about it on the web.
Reviewed July 24, 2010
I purchased a Panasonic Plasma TV Model TH50PZ85U from Best Buy on May 25, 2008. On June 1, 2010, this TV would not turn on but did indicate two blinking red lights on the front panel. After unplugging the unit and waiting for a few minutes, the TV would again turn on.
This went on for several weeks, getting worse as time went by until it would no longer function. When I spoke to Panasonic, they were sorry but denied that there was an issue with this TV. They could send someone out to look at it but it would be at my expense since it was out of warranty. Needless to say, I told them I felt that this TV should last more than 24 months without having major problems. Again, they said, “So sorry, nothing we can do”.
Upon researching this problem, I learned that I am not alone in this particular problem. There are numerous complaints about Panasonic TVs having the same issue, bad power supplies, going back to 2004. It's curious that it's generally just out of the warranty period that these problems occur although there have been several complaints from new owners.
In conclusion, it seems this has been an ongoing problem with Panasonic Plasma TVs for sometime. One which they don't or won't acknowledge. Panasonic needs to own up to this issue and replace the faulty power in these TVs. The cost to troubleshoot and replace the suspected boards for me, at least is $500-700, prorated for a $1900.00 TV for 24 months use.
Reviewed July 22, 2010
I bought a Panasonic Plasma TV in 2006, Model TH-42px600u. It worked fine for about 6 months but after that time it started making some popping noises like the clicking noise you hear when you turn the TV on. It kept making that annoying sound for some time but a least I was able to see the image and hear the sound from its speakers. Afterwards, it started turning off automatically, with the power red light blinking 7 times. I checked the outlet looking for a possible ungrounded wire, as the manual says, and everything was okay with the grounding. The remedy for this was to unplug the power cord for some time, let the TV cool down and then powers it back again. Also I used a fan aiming at the back of the TV to try to prolong the viewing experience.
About 6 months ago, the TV stopped working, no image and no sound at all. I contacted Panasonic to find out if they can help and they say no since the warranty already expired. The only thing that the Panasonic technical support gave me is the phone number of a Panasonic certified technician which I contacted and took the TV to. He charged me $50.00 for examining the TV. He said that it was one of the PC boards and Y-sustain board. He also said that the repair would cost $320.00 and I agreed with that. One week later, the technician calls me back and said that he needs to change another board that causes that another board to fail thus increasing the repair cost to around $500.00. He also advised me, for those prices buy another new TV set, because of the obvious outcome.
Reviewed July 22, 2010
My TX-42PX60U television shut down and would turn on. I took the TV to service center to have it checked out. It has a bad power supply board. This seems to be an ongoing problem. The internet has a lot of complaints with the problem. Panasonic should recall the power supply boards. I called Panasonic support and got the runaround. Also, the tech was very rude and could care less.
Reviewed July 21, 2010
I purchased a 50" Panasonic Plasma TV # TH-50PX75U on 7-23-2007. In May 2010, just 2 1/2 years later, it just shuts off with 10 blinking lights. Panasonic refuses to acknowledge any mass problem. The place I bought it from says it needs a new P Board. They are nice enough to do it for $350, parts price only. The new one lasted 45 minutes. I'm still waiting for Panasonic to send another part. It seems these parts are not even new. They use rebuilt parts. I'm not sure if I even want this TV for $350. I paid $1500 for it three years ago. Panasonic has shown very poor customer service, and I will not buy another Panasonic TV. A new Samsung will cost me only $620. I'm not happy.
Reviewed July 15, 2010
After reading several reports by disgruntled consumers, I've decided not to bother with contacting Panasonic. I purchased the TC23LX50 five years ago for $1800, and all of a sudden, the picture went dead yesterday. There was plenty of sound, no picture. So, I figure it's the same problems as you all have had. I'll not be buying any of their products in the future. The amount of money to be spent on repairs could purchase me a mighty fine LCD from another reputable manufacturer! Wish all of us could have gotten in on the class action suit! !
Reviewed July 13, 2010
I have the same problem as Gary of Evergreen, CO, except I purchased at least 2 Panasonic before I found a vendor that sells them for less. I also recently called Panasonic about the issue and became extremely upset once I found out that a class action lawsuit was closed regarding this matter. Point is, why would Panasonic continue to misrepresent product and continue to fraudulently take my hard-earned money?!
The original owner of Panasonic PT50LC13 have replaced four bulbs purchased through Panasonic and was never notified by anyone of a class action suit against Panasonic concerning this problem. I just found out about this on 6/23/2010, researching yet another bulb failure. Economic damage is at least $750.00 in direct cost and $1200 in replacement cost of defective Panasonic television.
Reviewed July 13, 2010
I purchased 46 inch Plasma Panasonic TV in June 2008. It worked fine until July 2010 and then the dreaded 10 blinking red lights began and there was no picture. I unplugged and re-plugged the unit and it came back to life a few times, but now, nothing and it is in the shop for repair. Add me to the group action claim if there is to be one. Thanks.
Panasonic TV Company Information
- Company Name:
- Panasonic
- Year Founded:
- 1918
- Address:
- 2 Riverfront Plaza
- City:
- Newark
- State/Province:
- NJ
- Postal Code:
- 07102
- Country:
- United States
- Website:
- shop.panasonic.com