Hisense TVs Reviews

I bought a 58" 4k Roku tv and it went out in one month and they won't fix or replace it and bad, bad, bad customer service. Do not buy Hisense TV's. Awful brand and bad company. Tv defective and they say it's my fault and they also told me they never had a damaged tv before, so wow lie some more to your customers. How **!!!!

Bought sharp 55”. Immediately vertical line through screen. Contacted Hisense. Took 3 months to get box to ship back. 3 months later got back. Left in box since it was a summer tv. When opened the tv lasted 5 days before it won’t turn back on. Hisense say, "You're out of luck, out of warranty." Horrible customer service. Pay the extra money and get a Sony or Samsung.

I bought a Hisense 40 in Full HD LED Smart TV from Harvey Norman at Loganholme in Jan 2017. In May 2017, a black spot appeared on the right hand corner of my TV. This grew progressively worse and the whole right hand corner become black. Hisense and Harvey Norman told me the TV was 'crack' and they did not cover crack. Harvey Norman agreed that the TV did not display any external cracks. The TV was purchased with an extended warranty for 8 years. I asked for the cost of the extended warranty back. The owner agreed to refund $160 but when I went to the store, Raj his assistant refunded me only $60. The owner told me to claim the TV from my home insurance. This suggestion was to me totally unfair to the insurance company. I live alone and did not damage the TV. The TV was placed on the stand and stood there without moving or interference till it showed its defect.

I had purchased Hisense UHD 4k 43 inches Led a month before. Unfortunately the TV screen is damaged from the inside without any physical damage. Maybe because of heat or something. I happened to notice this the next day when I switched on the TV. I have raised Warranty complaint by email and they reject it, replied they will not cover display damage under warranty. Then I asked for the repair cost, team jumbo (dealer of hisense in UAE) worst customer service. After my lots of emails and phone calls they given me quotation more then my tv cost which is not makes sense and said, "If you want you can purchase new tv. Lots of online offers going."

Bought at Walmart, Hisense says part # doesnt exist.... TV shuts off, restarts, freezes and remote control functions will not work. All these issues are random and make no sense as to when they will happen but there is and has been an issue from day 1. Called Hisense 5x today frustrated and out of all the calls 1 was audible, the rest I just had to hang up on. I thought I had it taken care of via their customer service but Hisense wants me to unmount the TV (65") to get a manufacture date. I dont care what the manufacture date is when I bought it new and I have a receipt, serial # and part #... The issue is unresolved and I will NEVER EVER EVER EVER EVER buy Roku or Hisense EVER EVER EVER.

Hisense H9f 55" tv purchased Dec 2019 at Best Buy. This tv has a exceptional picture!! I couldn't ask for a better. However after contacting customer service 3 times with a simple question about my remote control there have been no replies back. If this company can't respond to a simple question it makes me wonder what will happen if my TV has a serious problem.

Hello, I have recently bought a Smart TV featuring Dolby Vision and Dolby Atmos, or at least that's what they say. (I couldn't play any Atmos file on the internal USB Player). The Tv was nice, pretty bright, but it had many issues, software related. I have kept it tho, after the 14 days of evaluation. Bad choice! One day, after only one month of use, disaster happened: some sort of a power surge thru the HDMI port and the TV went DEAD. The seller's Service returned a most unfair answer: NO warranty repair and I must pay half of the TV's price to have it working again! There was no replace or refund whatsoever. No other TV broke this soon, this easy! For me this was a lesson! Never again in my life will I buy a Hisense TV!

I purchased a Hisense TV in August and the screen died in January. I called the CS number, they offered to have a tech come to my home to repair it. It turned out that it was not repairable so they sent me an upgraded 4K model by FedEx. Through the process the communication was extraordinary. I now have a better TV than the one I paid for. Great customer service. I would recommend this brand.

I purchased the Hisense 43" Roku 4K television. After completing the setup and putting in all of my subscription information I sat down to enjoy some shows. After 10 minutes of watching, the picture went black, no matter if I was watching Netflix, Hulu, Vudu or Disney+. The sound was there, but no picture. However, if I hit the pause button the usual words came on the screen (name of show being watched). I called Hisense customer service and explained the issue and they had me reset the television to factory settings and start over. This time I only put in my Netflix subscription information, and had the same experience again. I did find that if I went back to the Netflix main screen and started the show again it would pick up where I left off, and I could watch for ten more minutes before the picture went black.

I purchased a 56" Hisense 4k TV from Best Buy a few months ago. Here begins the nightmare. Took the TV home, set it up, connected to cable box (which was working fine with prior TV) and received no picture. Read through user's guide trying to debug but was unsuccessful. Called cable company for assistance, they ran diagnostics on my line but nothing showed up. Once they heard it was a 4K TV they recommended that I upgrade my cable box (free of charge). I did so and bada bing I got picture and sound. Happy camper!

I paid a lot for my 55in tv. I work really hard for my money. The tv only worked for 3yrs and now black lines everywhere. Called company. They said not their problem. I'm out 600. I save up for this gift for myself. I should of kept my 32in tube tv that worked great for 19 straight years. Save your money.

I Bought a 55 inch Hisense Roku T.V. brand new from Best Buy a year and half ago. It worked great until suddenly it stopped working. No picture, no sound. In speaking with a friend of mine the same happened to them with their Hisense after only a year. Funny thing is we have a Vizio and a Sanyo that are both over 4 years old and still work like brand new. Definitely a waste of money. Will never buy from this brand again.

The tv looked fine during operation for as long as it wasn’t connected to the internet. The first day it was connected to be able to use Netflix, it bricked itself. The update installed and left us with a green screen that doesn’t display any signal or respond to any remote/on tv button presses. Any device that desires or requires updates is rolling the dice each time that it will break, but these crappy off brand devices are the worst because of practically zero forum posts. I have another known brand tv that partially broke itself with an update for about a year (launcher disappeared) only to eventually have a subsequent update fix it. In this case however, one can’t even plug in an AppleTV or fire stick etc. to get the tv to do anything. It’s just dead. No more of this brand or frankly anything tech from Walmart.

I gave $80 to a friend and he bought me a 32" tv. It has been a piece of ** for the 2 weeks I have had it. The tv might play for awhile and then the screen freezes the picture. Or it might just shut down. Or it might run for 3 hours straight then the picture will disappear. I don't want this tv anymore. Not sure my friend will buy it back. I have had a 19" 1998 Sony tv and it works fine. Fortunately I still have it and will see if someone can hook it up for me. I guess the larger tvs are better but this 32" tv fit just the place I have it now.

After 1 year; when the factory warranty expires, my 65” Hisense Smart TV started having green specs and lines appear both vertically and horizontally; then 3 months later, the computer started malfunctioning, forcing the TV to repeatedly TURN OFF. THIS MAKES THE TV A COMPLETE WASTE OF MONEY. $700 for 1 year is horrendous. I called Hisense Customer Service and they would not help in any way. Don’t waste your HARD EARNED MONEY WITH A COMPANY that produces bad inferior electronic products. Most of my life, every TV lasted about 5-10 years. Hisense 65” Smart TV only last 1 year. If you purchase a Hisense, buy the maximum EXTENDED WARRANTY, you’re going to need it.

Took delivery of Hisense H9F LCD TV. Box and TV appeared to be undamaged. Plugged the TV in and discovered the LCD was cracked. Filed warranty claim with Hisense. While Hisense acknowledged TV was damaged during shipping, Hisense refused to replace the TV saying warranty does not cover damaged LCD panel. I did nothing wrong but I'm out $651 for the cost of the TV.

++++ I would advise all to beware, company customer service sucks very bad and they will not stand behind their product. Many choices out there. Stay away from this company. They asked me to cut my product's cord before replacing my unit and refuse to reimburse me. ++++

I bought a 55 4 K tv in July. It has always had problems. First it kept dropping the WiFi signal. So I had to use a Roku. Now if my daughter and grandkids run through the living room the middle of the screen loses the picture. A supervisor Denzel told me this is normal for TVs to do this. I have never had one do it but I’ve always bought Samsung. Now I just want to save anyone this headache. Do not buy Hisense!

I have model # 50h5g tv. Lights blink like the tv is starting up but no picture or sound. Company offers NO help. I read 100's of these same complaints online. Should be recalled. DO NOT PURCHASE HISENSE ANYTHING! WASTE OF HARD EARNED MONEY!

Purchased the 50R6E Roku TV in late September of 2019 at Walmart because it was rated higher than my favorite Vizio of the same caliber...less than 30 days later, the screen went black. Called the customer service, they sent out a tech to replace the part they said was bad. The Tech gets to our home and says "the part (the board) is not what's wrong with the TV...the part that is bad can't be replaced." Call customer service again and they tell me they will send me a box with the packing to ship the TV to the company for repair. Incredulous, I ask "what makes you think I know how to pack a TV for shipping to keep it from being damaged?!" Rude response: "that's all we can do is send you the box with packing material and you have to do the best you can; we can't send a tech to pack it for you". Customer service experience was terrible and so was this TV.

I bought this tv back in 2015 Dec but one week to warrant expiry, it just went blank. Took it to the service center but to my suprise, more tvs bought on the same period were being returned. After repair, it went off again after few months. As we speak, I have dumped it after I realized that no matter how many times I fix it, it keeps on burning. Never again on Hisense product. Their prices are too good but you will regret buying.

For starters I bought this "smart TV" and it started freezing up on me. I thought it was my internet so I checked everything (I'm the cable guy who does this for a living). Everything was good. Tried another device and it was good. Powered tv off and back on and things were ok... It happened again so I started watching my internet connection via my work tools and everything was good on my internet. So I reached out to Hisense and it was 3 days before I got a reply from someone who gave me a 1 sentence reply. And I tried to reply to the person. Took another couple of days for a reply. I said forget it. I'll deal with it.

We bought this TV to hook up in our showroom for our customers. It was literally there 12 months before it burned up on us. I would like to ask you a question. I’m not sure why you did not give us your name. In all my years of business I have never really understood why companies would not want their customers to be satisfied. Is that not your standard to make sure that we are happy with your products? I understand you found a technicality to deny a claim, however, does it really sound reasonable to you that this TV would go out just after the 12 month warranty? I’m trying to get my head around the fact that according to your standards, it does not seem like you care if we are happy with your products. Please read your company's commitment below and you please tell me if you sound committed to our happiness with your products.

Bought a 65 in. Hisense about 2 years ago. Now every now and again it turns off automatically? Called Cust support No help out of warranty.. Did a factory reset, helped for awhile. Now it does often.. Never Never will I even look at another product from them. Howard.

I just purchased a brand new Hisense Android tv and right out of the box the tv could not locate my internet. I spent 2 hrs troubleshooting the issues only to find out this is a common problem for this tv. When I called Hisense they were extremely rude, they refused to replace the tv and I was not permitted to speak to a supervisor. I believe they are very aware of the issues surrounding their equipment and are robbing people blind.

People are right, the picture quality on these Hisense TVs is terrific. But that's all I can do to recommend the TV. We've had it for about 18 months now, and there's an occasional glitch that causes the TV to completely freeze up. Power buttons on remote and on TV itself don't work, the only way to get it functional again is to unplug it, then plug it back in. This occurred infrequently for the first year or so, but since then it's been happening on a regular basis, sometimes several times per night. We will NOT be purchasing any other Hisense models in the future.

This TV worked well for a little over a year. Then it won't turn on anymore and just flashes a red light, which is a fault code. I expect a TV to last a few years, so this is just terrible. No help from Hisense to decode this error code since it's out of warranty, and fixing it would cost more than a new TV anyways.

I purchased a 65inch HiSense Roku TV on January 18, 2019 and here it is only 8 months later I’m having to have a tech come out???? I explained the problem which was that I could not Pierre on the TV using the remote OR manually to Customer Support And was told that the a Tech would be coming out to fix the problem. How could you fix a problem when you don’t know if that is the actual problem. And not only that, when I purchased the TV and got it home, I hooked it up and had to pay what was told to me a 1 time activation fee of $100. Did anyone else have to pay a fee of $100 to activate the HiSense Roku TV or was it just me? Long Story Short... NEVER AGAIN????

Before purchasing a new TV for my bedroom recently, a friend of mine (who was a career executive at JVC and then at Sharp) advised me to stay away from the "off-brands". But I threw caution to the wind and bought a Hisense 43H6D, 4K UHD Smart TV for $328 - and I'm very glad I did. I've had it for about 2 1/2 years now and I'm still amazed at the beautiful picture and impressive feature set. It outperforms my other three smart TVs (a Toshiba, a Samsung and my main living room set, a Panasonic). The only drawback to the Hisense was that I couldn't get MLB.TV on it (due to licensing restrictions, apparently). No problem... I hung an Amazon Firestick on it and now enjoy baseball in the bedroom - in addition to other sports. At bottom: if you have any qualms about buying a Hisense, my advice would be to go for it.

I have had my 65" UHD android TV for 4 months. Everything was great until they put an update out to sync with Dolby Vision and now all shows on Netflix are so dark you can barely watch them. They offered no help on the matter and can't even undo the update. Total trash and would never recommend buying one of you plan on watching Netflix.

Hisense is a great low budget tv with an incredible 4k display. I've had zero problems. I just wish they would update their apps on the tv. Some models do come with Roku built in but I have an older model with just basic apps.

I bought a Hisense 55" Smart tv at Walmart in June 2018. Exactly 7 days after I had the tv for a year while watching it the screen went black; as if the tv was off. No sound/no image. Hisense honored the warranty & sent me a brand new 55" Roku model. I've had it for about 1.5 months and it was working great. Last night we had a thunderstorm which knocked the power out for seconds while the tv was on. The TV was plugged into a surge protector. When the power came back the tv entered into a loop of turning itself on and off showing only a turquoise screen with the Hisense Roku logo. The power went out and came back so quick that it didn't even turn my fans off.

I bought my Hisense TV from Walmart in May 2018. In November 2018 it was acting up (forgot the exact issue) so I called customer service and explained my problem. They walked me through a quick 'fix' by pressing a series of buttons (on the remote) twice. Hallelujah, it worked. In June 2019 I was experiencing the same problems and I called them and was told it was not under warranty and there was nothing they could do. I said "No, it's the same thing that happened in November... (they had a record of me calling in November) You just have to walk me through the fix procedure again." They said "No, you're not under warranty." I couldn't believe it! I realize it's NOT under warranty but can't you give me the sequence of pressing which remote buttons that will bring it back like the first time?

So this TV has been a headache. Firstly it was advertised as 60hz but only does 30hz. Support said it was due to a software update. The TV updater said it was up to date. So I tried their USB update but lo and behold it didn't work. The other issue that is more pressing now that we have had it a while was the random turn off, blank screens, no inputs working, controls not responding. The build-in apps are a joke and hardly work when they want to. You can't add or remove any and on is just a ton of what looks to be low quality pirated content. No Hulu. Customer service won't help past sending me the file as it is out of warranty by 6 months, purchased in May last year. We need a class action against this.

I have bought a Hisense 50'' 4K UHD smart TV a little more than a year ago and the seam started to come "undone". The seam kept expanding and expanding. We didn't think that it was a big problem, since you can't really see it unless you're up close and know what you are looking. So we forgot about it, until 2 weeks ago. The seam started adding pressure to the screen and ... the screen cracked! We bought the TV through Takealot and they doesn't want to refund us, even though it is still under warranty. So what can I do? I have come across other reviews of people also complaining about this.

Purchased a Roku 65 inch Smart TV which has a red spot in the center of it and is less than 30 days old. Now, less than 60 days old I still cannot get a refund or replacement or any kind of help whatsoever. Once I comply with one set of requirements for them to replace it they came up with more requirements and more requirements and more requirements and their customer support is in very sad shape and I'll never buy another Hisense product as long as I live

My husband and I purchased a Hisense 60 inch HD Smart TV in March 2018. After only a little over a year the TV shuts off after a few minutes. We called customer service only to be belittled and talked down to. We are very upset and will NEVER EVER buy a Hisense product again. Please do not support a company that would treat their customers this way.

Purchased a 60” Hisense, had decent reviews and a great price so I picked one up. Never again, the TV is 16 months old and ** off by itself-so, I call tech support understanding that it’s out of warranty but seeking some guidance as to WHAT the problem is and if I’m in for a costly repair. I give a very specific detailed description of the problem and I’m just repeatedly told “It’s out of warranty.” Assuring them I knew this I merely wanted to know a possible reason as they’re “techs”.. I’m refused any such help and referred to my local TV repair facility. When I ask to speak to a manager I’m told there is none available and to leave my name and number and I “should receive” a call in 48 hours. The TV is garbage and the customer service is worse.

My wife bought this tv the middle of December 2018. By the middle of February I called for the first time about issues with the tv. Every couple days I was having to manually connect my tv to the internet. It was kicking me out of the apps I was watching. We set up a service call to fix the issues. The service man replaced the motherboard and the modem. In less than 2 months the service guy was coming back to my home. This time he replace the motherboard again and the modem antenna. Now, a month and a half later, I have had to call them back because the tv still kicks me out of apps, freezes up, sometimes have to connect internet manually, and now it has just started shutting off all by itself.

Maybe I just have an older model, but... It's a "smart" TV. It doesn't allow for useful apps. It's pre-loaded… most of the apps are different variations of each other. If it says free, it's not. You get a clip. The same clip that of the garden variety of what's on YouTube or the web in general. There's not even a level or platform to allow you to purchase membership for perhaps full content which of course is good because the programming is of such that it's neither relevant nor particularly useful.

We love our Hisense TV except for one thing - it will not get apps for quite a few things that other TVs have, just two being Hulu and PureFlix. Quite disappointed about this since we depend on our streaming for all TV watching and want to get these "channels." We are hoping that Hisense will realize that they may not sell TVs if people cannot get these, AND maybe they will either partner with or put pressure on these companies to get the apps done for people to be able to access. At this point, we are tempted to return our Hisense and switch to a television that will at least get PureFlix.

I purchased a 55 inch Hisense smart TV from Walmart in March 2018. A few days after using the TV it starting freezing while using YouTube. I called Hisense customer service. They came out and changed the board and we still had the problem. Decided to continue using the TV without apps and then it started going blank and not responding to the remote. In order to turn the TV on or get to respond to the remote I had to give it a hard reset by unplugging the TV. I called Hisense again in June 2019 because I was tired of having to unplug the TV to reset it in order to get it to work and they could not help because my one year warranty had expired. This is the worst piece of electronics that I have ever purchased. Lesson learned no more Hisense. They claim to be the manufacturers of Sharp and Toshiba.

I bought the television in December 2017. Now 1 year 7 months later the tv no longer functions. When there is too much bright light on the screen (usually when the screen is all white) the tv turns itself off. I called and gave the serial/model #s to a lady on the phone, to my surprise she assured me they would fix or replace the television with no cost to myself! First I would need to send a video to an email (pop@hisense-usa.com). When I called the company back the next day they apologised and said that email is full and provided me with an alternate address.

I bought my Hisense 65in smart TV with Netflix, YouTube, Vudu, and Amazon, two of the four won't play. I have to unplug the TV Every time to watch YouTube. I've had the TV for two years and I really hate the product. I will never buy another one. I know I'm only one person but Hisense lost a customer.

Purchased a Hisense smart TV 9 months ago with a 5 year warranty from Costco. Recently a software problem developed which was known to the company and they said they were dealing with the matter. I was advised to carry out a factory reset which I did and the TV worked for a few hours. After repeated calls they sent a software update in the form of a USB stick. This worked for an hour and the problem returned. Since then they have said a phone call could be expected within 24-48 hours from the technical division. The call would then arrange for an engineer to attend the site for a possible repair/pickup of the unit. I feel that a software update should be something that could be carried out in a matter of minutes.

We purchased a Hisense TV three and a half years ago. Decided to buy the extended warranty since we were retiring and moving. Sure enough the picture went black after three and a half years. Been trying to deal with the warranty people at Hisense for over two weeks. They requested that we send a short video of what the TV was doing, a picture of the back of the TV, and a picture of the receipt. We have sent it three times! Even sent it to my husband's email to make sure it got through. Each time we sent the pictures we have received a non reply email thanking us for sending the pictures. Still no response from the company.

My TV broke while under warranty and their process for TV repair was very drawn out. It took 3 months for my TV to returned "fixed" and it seemed like they just wanted me to forget about it and buy a new TV throughout the entire process. 3 months after my TV was returned, it began having the same problem again. I called to have them fix it again, but they told me that my warranty expired 3 months ago and refuse to fix it/replace it/refund my money for a product that is clearly defective. This company's customer service is terrible and would rather rip off their customers than supply them with a functional product.

Buyer Beware. Purchased a Hisense 55” Flat TV. For months, the screen would become shorter and eventually the TV would turn off. Two weeks ago, the left panel of the TV was blurred. Then we began to smell plastic burning. Unplugged the TV, contacted Hisense to discover the 1 year or 2 year warranty has expired. I stated 1 year or 2 year warranty because the 1st representative stated Hisense honored a 1 year warranty. Weeks later the 2nd representative stated a 2 year warranty. Interesting that Hisense has burning issues with their TVs. They won’t stand behind their product. Buyer Beware...

Bought a 50 inch 4k Hisense TV 2018 during Black Friday promotion. I hadn't opened the box until recently in April when I decided to use the TV.. Opened the box only to find the screen is damaged. Reported this to the store and they were not helpful at all... Now I'm stuck with a brand new TV that I have never used, which can't show any pictures. I'm not happy.

We purchased our 40 inch Hisense flatscreen through National R.T.O. a little over or right at a year ago, and we are fortunate we haven't had any issues with it whatsoever. So I am thankful for that...

I bought a Hisense TV at the Black Friday event at Walmart (2018). Took it home, kept it upright, in the box, until March 6 2019. As soon as I turned it on, there were lines on the screen, so I called customer service to file a claim. I was instructed to take a picture of the screen and send it to them so their adjusters could review it. I received several emails and texts saying they could not see the picture. Finally 3 weeks after I initially called customer service, I was informed that the screen was "cracked" and not covered under their warranty. Walmart won't discuss a refund as it is more than 30 days since the purchase.

I bought a Sharp (Hisense) TV in November 2018 and have just had trouble nearly from the get go. Their customer service is lackluster and clueless. It's April 1 and still dealing with the stupidity. I have had various cases open to repair (firmware and hardware) and now I am having to send it in for repair/replacement. They won't offer an advanced exchange or do anything that is remotely customer friendly. They just won't budge. I would highly recommend not purchasing any TV that has Hisense or Sharp branding. Don't... Just don't...

I am an ex TV engineer and loved the picture and the way the TV worked until it started shutting off on its own after 6 months. TV was sent back via their courier. After 4 weeks I contacted them and they said it had been dropped. I have a photo taken the day before it was collected as requested by them showing TV was not damaged in the area they sent a photo of as proof. I sent them my photo but they do not want to know. I bought it from Argos but they also do not want to know. As a TV engineer and an honest person I am livid at Hisense and advise you use common sense before buying this TV.

I bought a Hisense 40 in flat screen on November 22, 2018 at Walmart. It worked fine till 2 weeks ago. The picture show two circles on the left bottom of the screen and would shut off after 15 minutes (the tv is not even a year by manufacturer date) so call company and had to send it back too. 2 boxes before I could ship it. Would not recommend this product. I have no TV till they fix it. It would have been cheaper to send a technician out to look at the TV than have to wait for it to come back.

We bought a Hisense TV the 55 in smart 4K TV. Had it for about 3 months until something internally blew. We were not home and came home to the TV with a blown screen. It was fine earlier that morning. It has been acting up since we got it. Walmart would not take it back and Hisense would not replace the parts so now I have a non-working three-month-old TV that we bought with taxes and it up spending a fortune for it and they will not fix it. So if you're looking into buying a TV do you not buy Hisense or Emerson considering they own both and we bought both Brands and got screwed really bad for both.

I shopped around for a new TV for a long time before deciding on my Hisense. I got every Penny's worth out of the deal and my TV to this day still remains one of my favorite purchases.

The television has an extensive favorites menu, great program descriptions, great picture quality, and was very easy to setup. The price of the television made it an excellent value for the screen size. It is an excellent replacement for a smaller television I had in my sunroom and has not been effected by the changes in temperature.

So I purchased this Hisense 55 inch 4k ultra smart TV in March 2018. I was so excited to get the tv. Got it home set it up and things were fine at first. I was a little sad NO Hulu. Can't even download it. Then it about a month later went black and I had to unplug it to get it to work again. Ok then February 2019 comes around and all of a sudden the tv is now making YouTube work terrible and then freeze, even Netflix is now kicking me back to the smart TV home screen and won't let me log back in unless I unplug the tv. Then I have to re-enter login info every time I have to unplug the tv which is up to five times a day. I have even done a factory reset on the tv and that made no improvement.

I bought this TV on 7-16-2015 mainly because of price plus a 4 year warranty. On 2-28-2919 the TV went dark. There was a picture but was so dim it was very hard to see. I called Hisense customer service, told them what the problem was, they checked for a local service provider. Since there was none they sent me a empty box which arrived 4 days later. Called FedEx for pickup and it arrived in Georgia 5 days later. So far the warranty service has been quite painless. The tv lasted a long time and Hisense customer service has been good.

Hisense, formerly known as Sharp and now as both, need I say more. I purchased a 49H6E 07/2018 from a major retail .com. Although Hisense TVs come with the usual built in auto update feature, Hisense does not provide the service at their end. I followed the links to the support section of the Hisense website where Hisense claimed customers could download product manuals and firmware updates. The support page was empty (go see for yourself) except for a disclaimer stating to call the CS number to receive firmware updates by email. I tried over and over, It took forever to get even a first response. I could not get them to send a single update. The model was almost immediately discontinued soon after that.

So far we have had 3 of them and in my opinion they're very reliable. What I would like to see is having the built-in speakers at the front of the TV rather than the back. However this is a small complaint as I guess most flat screens come like that.

I purchased a 55H6D which is the 4K smart tv at Walmart for $348 and the warranty through Asurion on 4/20/18. It was my first 4K television and I didn’t have a lot to spend at the moment so it was a bit of an impulse. I came home from work on 2/27/19 and turned it on, and there are large vertical lines running down the left side of the screen and horizontally across the screen. I immediately tried to file a claim through Asurion but since it was less than a year I had to call Hisense and was instructed to send a picture from my phone to the service department and given a reference number. A day later I am informed by someone, sitting somewhere, with what experience I don’t know that my screen is cracked. It’s hanging on the wall, I haven’t touched it!

I bought this 60 inch TV on sale. We do not have cable and so rely on. Should have known better to buy the cheapest but reviews on picture quality were good, but didn't realize I should also be looking at its operating system. This model does not have Roku or any other N.A. familiar TV system. Doesn't support many apps, the usual, Weather Channel and Netflix. So it has become a pain and the only way around that is to cast from my phone or Surface which just degrades the streaming programme even more. Picture quality seems fine but it's not a very Smart TV. It's fine if all you want to watch is Netflix, Weather Channel and YouTube.

We bought a 4k back in 2016 for an incredible price on a Black Friday sale thinking if it's garbage we will return it. As it turned out the picture on the vivid setting was better than what we expected. This product for the money probably has one of the best picture quality dollar for dollar. Now here's the downside. Within 16 months the screen went blank. You can hear the audio but no picture. Called customer service and was truly surprised at the level of customer support. We had tossed the original box so they sent us a new one. Packed it up and shipped it back by FedEx on a Hisense prepaid shipping label.

Purchased a Hisense 60 inch TV in Sept. 2018, with a 3 year extended warranty. In Feb., less than 6 months after purchase, the remote control stopped working. Television has a one year manufacturers warranty, and a three year extended warranty, but the remote is not covered. I was told I have to purchase a new remote.

My only complaint is the sound. In order to get any good sound out of this TV you have to buy their Roku speaker. I find this extremely disappointing and will be returning this TV. I have owned several other brands of TVs and this is by far the worst for sound.

Have had Hisense Smart TV since November 2019. Unable to get Netflix or Stan... Have been on the phone so many times to try and sort out what is going on. Have also contacted both Netflix and Stan direct and advised fault is with Hisense. Have been promised call backs from Hisense... DOES NOT HAPPEN. So will be returning my Hisense Smart TV for a full refund and going with Samsung... Call centre very unhelpful. Shortest wait time was 50 mins. Had enough. My advise do not buy Hisense. Absolutely disgraceful.

The Hisense TV company and the warranty don't cover anything.. it hardly had anything smart about the TV. Their customer service are rude, this has tought me a lesson not to ever buy one. Samsung is the best TV I ever bought... LG is even better. They didn't do anything to help my issues with this TV.

This TV has been nothing but a utter disappointment. They are priced reasonably for what they "advertise" you will receive as perks of app usage but that is completely FALSE. SAVE YOUR MONEY!!! This problem has persisted since the initial purchase with little to no help from constant calls to customer service. The TV once powered off will automatically restart itself within a 2-3 minute period. The technical support team at Hisense are unable to assist you in this matter and are primarily set on retrieving extensive personal information which is not needed to be obtain by us the consumer. Worst experience I've ever had with a smart TV purchase & will not be buying this brand again. The problem still persists, the only fix is unplugging the TV after each use. This brand of TV is nothing more than a hassle for any person trying to purchase the product for relaxation in their leisure time.

I heard a lot of good things about this brand, so when I decided to trade my 11 years old Philips for a new 4K TV I picked this one, that was 150 euros cheaper than a Samsung. Although it's not terrible, and feels OK for a standard use, I have a lot of major issues: Contrast is horrendous. If you watch a 4K movie on Netflix, during dark scenes, everything will look blurry and unnatural (after a professional calibration that is). Daylight scenes are beautiful though. Internal OS is laggy at best, and buggy sometimes. For example, I have to disconnect/reconnect my Netflix account once every few days in order for it to work.

We bought this brand T.V. Thought it was great at first until we realized that the t.v does not update their apps and they are very limited. The T.V also wouldn't update to this day. It's an ok T.V if you're just looking to by a regular T.V, but if you want a smart T.V buy something else. We bought a LG and it has everything. And it updates...

I have called the company 2 different times for 2 different issues. The first issue was to deactivate the YouTube app on the device which 2 weeks later I finally got a call back from a manager (totally unprofessional callback time). They could not remove or deactivate the app because they make these deals with other companies. I wanted to block some content that could not be blocked therefore I wanted to remove it and to my dismay they could not remove it. I have underage kids and sometimes when I am not in the room they have unintentionally watched some weird and not appropriate stuff. I explained to the manager that the kids 4 and 7 did not even understand what they were looking at. He advised that I should block the content (which was an idiot response most people would already attempt to do that and call them as a last resort).

Worst customer service. Sound was not syncing from day 1. I called customer service who said they would escalate it to their tier 2 department. No one ever called me back. After numerous calls I finally returned the TV to Costco.

When I thought a ghost was playing with the channels suddenly changing, the screen would go blank, the remote stopped working. After looking online at the booklet that is only online and not with the tv. Did a factory reset and it stopped all the problems I was having. Makes sense since I have to upload new stuff for my tablets and everything else. The single most thing I don’t know how to work or it doesn't exist is the channel guide of what’s coming on. Nonetheless I have had this set for a few years now. Just realize a smart tv is like a tablet and tv in one, occasionally you have to update things.

Bought the Hisense 4K 6 series Smart TV on 4/13/18. Haven't used the TV that much. I started using it more over the last month and on 1/6/19 while watching the Golden Globe awards the picture went blank. It turned off. You can hear the program that is airing but the picture is not working. The TV is on but you cannot view any show. This TV is horrible. I am horrified at reading all these negative reviews. I bought it at Wal-Mart. I am very disappointed that Wal-Mart would do business with such a crappy company.

My problem with the TV is that I could be watching a program via Netflix, Hulu or any other video streaming service even playing my games on it and at random the screen will go dark. I can still hear whatever is on the TV but I cannot see it. It's frustrating and would only recommend giving this TV to people who would be considered an enemy of sorts. High quality my **.

I bought the t.v. right before 2018 at Wal-Mart for $475.00 and worked very well for about 5 months then noticed a lot of heat coming from the t.v. (It would heat the bedroom 20×20 8ft ceiling in about a hour 5 degrees. We used a thermometer.) Even though we found this is common with LCD TVs we kept it. After about 8 months the t.v. would freeze on YouTube streaming on every video about 2 mins in and nothing but a loading screen (we even changed internet providers 3 times while owned). It did this more and more too where it took a half an hour to watch one 5 min video.

Purchased a 40 some odd inch tv for our now 10 yr old for doing well in school. It took 3 hours for the T.V. to come on. I knew we should have returned it at that moment. My husband said give it a chance being a new T.V. The YouTube and Netflix app only has worked once and now none of the apps will work. Tried contacting customer service and the representative asked me "What do you want us to do! Take it back where you purchased it!" We would have but the Wal-Mart where it was purchased, has now been closed down. How ironic is that!!! I refused to call customer service back because the rep made my blood boil. I am a firm believer you get what you pay for. This is proof "GARBAGE".

There is no browser to download app you really want, the customer service is terrible. SPEND A LITTLE AND BUY ANOTHER BRAND. I REALLY REGRET IT. YOU CAN SURF WEB. I'll not recommend it to anyone even my enemies.

Bought a 50 inch 4k smart TV by Hisense in 2016. Loved the TV for the most part, never saw a true 4k picture like you always see in the stores, even though I stream 4k content from Amazon and Netflix. It was still a good picture and we enjoyed it. Within 2 years the picture went completely out. Of course, warranty expires and reading the horror stories of people trying to get customer service to help them, what was the point? I reluctantly bought this TV, since the price was decent but I had never heard of Hisense. I should have went with my gut and just paid a little more for a brand that is a little more established. I DO NOT recommend this brand to anyone. When you shell out that kind of money into an investment, you certainly expect it to last longer than 2 years.

We have had a Hisense Smart TV for approximately 3 years. It has never had any ability to download additional apps as most smart TVs allow. Even the so called app store that was on it never allowed us to add apps to our TV. The apps that came pre-installed never have any ability to be even updated. It had issues of constantly freezing after maybe 30 min of use. Eventually it just turned off and would not turn on again even though it was evident there was still power to the device.

Those who are planning to buy this TV, please listen. I bought this TV for World Cup games and it stops working after 3 months. It took me one month to get technician to come and see. He refused to even open the TV just because he saw one dead bug. I called company. They simply say that warranty is void due to bug. PLEASE DO NOT BUY THIS TV. GARBAGE QUALITY AND TERRIBLE CUSTOMER SERVICE.

I purchased a Hisense TV August 2018 from Aafes, what HUGE mistake in purchasing a cheap TV. The TV stopped working in September 2018 just over a month of purchase. Called Hisense and found out that the manufacturer/company is owned by Sharp corporation, that is why they have the audacity to say, "We are the 3rd leading television manufacturer's in the world", they belong to Sharp.

Bought a Hisense Tv from Argos, 6 days later the picture went!!! Called the customer service. Got no help and told to go back to Argos. They said I had to return the 50 in TV myself to store for refund!!! I don't drive and now I have to hire a van to return to store which will cost me £20!!! Rubbish!!!

I purchased a TV in February of this year. The television went out on November 4, I contacted this company the same day! I went through hell and high water to finally get them to send someone out to attempt to service the TV on November 28! It took almost a month to get this scheduled, only to have the technician inform me that the TV is not repairable! I called them the next day and was informed that I would have to send the TV in to repair!

I purchased this TV in September. The antenna/cable connection would not work. After weeks of haggling a repairman came and replaced a part. It worked for two weeks when same problem re-occurred. Again weeks of hassle, promises of repair, no repairman came, I called again to be told there was no repairman available in my area and I will have to ship it back for them to repair. Why couldn't they have informed me that I needed to ship it back? Why wait until I call AGAIN to tell me that no one is coming?

I am not going to bore you with a long story so I’ll cut straight to the point. I Purchased a 40 inch HiSense TV in February 2017. In November it stopped working. Customer Service Is a joke as is the warranty. Buy from this company and you’ll be the next fool in line to write one of these reviews.

My husband bought this 50 in TV for me for our bedroom. A month later, the TV quit working. I called customer service, they emailed me info to return it to them. Within 3 business days, a brand new TV at my door! They could not have even received the broken one yet! This was almost a year ago, and we are so happy with this TV. Give it a chance people!

I have a Hisense 50 and just over a month a dead pixel showed almost in the middle of my tv. It wasn't enough pixels gone for them to do anything. Not happy. Then now after less than 2 years it shuts off and comes on by itself. And can't turn it off. As I have to physically unplug the TV or power and once I turn it back on after plugging it back in, it acts normal and eventually it will do it again. I called 3 times then they told me to call a tech to fix it. I will never ever buy a Hisense product. We went out and bought a new TV. A name that's been around forever.

I have a Hisense 40" and it will stop responding to the remote control by not turning off or change the input at all and has been turning off then on by itself! I have to physically unplug the TV or power off the power strip it's plugged into, and once I turn it back on after plugging it back in, it acts Normal and eventually do it again! Please help me with what I should do while my set isn't under warranty any longer and should I try manually updating firmware?

This TV was a Christmas present and I liked it at first... Then it was downhill. Didn’t take long to have an issue... When I called they sent me a box and I had to ship it out. They then sent me a broken TV. I had to send it back... Then they sent me one with a messed up screen. I sent it back... Then a tv that was used and looked like someone took stickers off with a buffer. It was still sticky... I sent it back. They sent me the same TV back so I had to send it back again. Then they sent me one in March and it broke, when I called about the screen changing colors they wanted me to send it back but then said never mind we can’t help you the replacement warranty ran out. It had been three months. Never again will I buy a product from them. I even saved all the emails, pictures and case numbers just to remind me.

This TV is huge, very nice in picture quality and size. But this is the cheapest TV I've ever had. It freezes up at least 3 times a month and takes several hours and sometimes a day or 2 to randomly start working again. After trying to reset it, unplug it, restart it, nothing seems to fix the issue. It's a common issue with the TV brand. Would not recommend. It is very frustrating to deal with. Makes having the TV pointless if you can't use it.

Absolute garbage customer service. Bought a 60 inch Hisense TV from them and the screen died in 2 months. 15 calls to these people just to get them moving on my case and that included a conversation with a supposed manager who was just as useless as his employees, this guy promised to keep me up to date on if they were going to have my TV sent in for repairs or to send me a new one. 10 days went by and not a peep and then they ship a TV out with an even exchange clause on it without ever telling me until the day before delivery was scheduled.

We bought a 65 in 4K tv from Walmart in June 2018. On 9-18/18, the tv froze after doing a software update. After speaking with Hisense 9 times since 9/18/18, we still have no resolution. We’ve been told so many conflicting things. They sent an email with detailed instructions on how to update the firmware, yet the file they sent doesn’t contain the item they said to use. I called back, explaining the email didn’t work only for them to resend the exact email. When I called again on 9/24/18, I was told they would mail me a USB that was preloaded with the files we need. On 10/2/18, I noticed that our incident had a note that stated canceled by HIS. I called and they assured me the USB would be mailed by the end of the week. On 10/11/18, I contacted them again since we still had no USB and was told it was mailed on 10/5/18 and that it should arrive the next day.

I bought a Hisense Smart TV 50 inch on October 2nd 2017. On October 12th 2018 the TV stopped working. It would be on for 20 minutes and then it would shut itself off. This has been happening every single day since the 12th of October. We spoke with about eight different people at Hisense and they sent a repairman out yesterday and he replaced the motherboard but it changed nothing. We called them again today and they said that the repairman said everything was fine. He left before the TV was even put on again and the same thing happened, after 20 minutes the TV shut off on its own. I was horrified after reading so many negative reviews and I also am angry at WALMART for selling such a defective product and for dealing with such a disreputable company as HISENSE.

Purchased around June 2018, everything works fine, including scanning for air antenna channels. In Oct 01, the system do auto updating, (no option to disable updating), I did a reset to the TV. Every previous settings were deleted, which include all previously scanned channels. The result was all TV channels were not available anymore. After calling support team and do several auto scanning (no option for manual scan), the system do recognized and gave 21 channels available during the scanning session, but after the process the result was NO channels at all.

I bought a Hisense 43” smart tv a couple months ago. It worked great for about 29 days then stopped working and froze up on the startup screen every time I have started the TV. I’ve tried everything to get it to work including contacting Hisense support, which they take 36+ hours to reply to you. 3 weeks later and still no working TV or money back. My advice stay away and get a TV for a better brand.

I purchased this product and within 3 months on, Aug 8th, the screen went black. Talking to Hisense customer service to resolve has been a nightmare. It took 4 weeks and 10 calls to their office for a repairman to come out. He couldn't fix it so they sent a shipping company to pick it up for return shipment and repair again. That was 3 weeks ago. They have not contacted me and I still have no TV! I call and all they say is someone will be getting back to me within 24-48hrs which doesn't happen. I've had 4 case numbers and today when I called they tried to say my TV was never picked up! Fortunately I kept a copy of the pick-up receipt or I would be out of $600!!! This company is shady. They just keep delaying hoping you will go away. Keep records with every receipt and case #. They won't refund or replace anything and they feel 2 mos is an acceptable time to wait for a repair!!! Don't buy Hisense crap.

Purchased a Hisense television almost two years ago and powers up but blank screen. No sound, rebooted. Did it all. Just a horrible brand. After reading the most complaints seems a lot of same issues. Someone needs to shut this company down. Would never buy this brand again.

Don’t waste your money on a Hisense TV. I have had nothing but problems since I bought it. I have high speed internet but it does not connect to Youtube, Netflix, etc or it will work and freeze. Worst product ever. Poor quality TV. I regret buying it.

We bought Hisense TV 55" 4K in around March 2018 from Wal-Mart Stores. In just 2 months, first Youtube was not working, then TV was shut off with red solid light. When we made complaints to the Hisense Company, they said that wait for 48 hours and someone will call you. No one called us. Again we called and explained the situation, they sent the technicians after few days. Technician came and fix the issue and technician left. On the same day, again TV Shut off with red solid light and never turned on. Again called back to the company with the facts. Again got the same answer, wait for 48 hours and someone will call you. No one call us and TV is shut off. We are not watching any shows since 4 weeks and we lost our money. This is a GARBAGE TV, GARBAGE SERVICE AND GARBAGE COMPANY. MY ADVICE TO ALL THE CONSUMERS, "DO NOT BUY HISENSE, STAY AWAY".

I purchased this TV and after 2 years the picture went out but the sound was still working and then the next day the sound went. This brand is cheaper than most and now I know why. If you want a quality TV this is not the one.

I purchased a 4K UHD 65 TV Back in November (less than a year ago) from Sam's Club. It had a 4 year warranty on it. Worst mistake ever. The other week a line appeared on the side, then the next day another line appeared. Then several. Then several lines appeared horizontally. A little over a week passed and the screen started to flash. I called in a claims, sent pictures in, and within two days they said my screen was damaged and that voided my warranty but I can take it somewhere to have it fixed.

Bought TV based on reviews & price. DON’T BE FOOLED! By far: worst purchase EVER. Original TV didn’t work from day 1-Replaced with one that lasted 2.5 months. Customer service worthless. Save yourself, don’t do it!

About 2 weeks ago the sound went out on Our 1 year old Hisense 55" TV. My husband was in bed so I Googled to see if I could find a solution. Someone had said to unplug the TV and reboot it. While trying to figure out which wire was for the TV, I accidentally tripped the power switch on the power strip and turned everything off. When it all rebooted, the sound was back on. Fast forward to yesterday, our month old 55" Hisense TV in the bedroom (Yes, we loved our living room TV so much we bought another Hisense for the bedroom!) went black! Yep, no picture!!

On 4/16/16 I purchased a 40 inch Hisense TV. On 8/15/18 I turned it on, it showed a perfectly clear picture, as it always did (for about 10 minutes), then it just cut off. Since that time it has done this repeatedly. The company's customer service dept only advised reset settings. This did not work. Then they advised that I take it to a TV repair shop in my area (at my own expense), and of course it only comes with a 1 year warranty. I am a 67 year old female, on a fixed income, so this presents a hardship for me. I only wish I had researched this product before I purchased it.

I bought a Hisense Tv back in 2015 and the other day my tv went out. I had sound but no picture. I called customer service and told them the problem I was having and they sent me a box to send my tv in to get it repaired. I sent it in and in 10 days I had my television back. But when I removed it from the box the screen was cracked. I called customer service to let them know what had happened and they took really good care of me. They sent me a brand new television. Not one time did any of this cost me a dime they paid for everything. I just wanted to let everyone know that they are the best. I have 5 Hisense tv's in my house and I would not want any other brand. The picture on my television is great. I would tell everyone they have the best customer service out there. Thanks Hisense for everything. Your brand will be the only one for me and my family from now on.

Yes I've had my TV since 2014 and it stopped on me last week. I called the company on the back because if they say it's not under warranty they would not help me with nothing. They wouldn't even try to help me go over anything on the TV. The guy was very rude and I had seen somebody else that their TV quit after 4 years. That's funny because that's how mine is after the service I got from their customers service. I will never buy them again either. The TV in the beginning was great. Great picture. Good sound. Allowed to customer service and product.

I purchased Hisense TV 65N6800 05/07/18 and mounted in our conservatory using a VESA approved close fitting wall mount. Initially very pleased but within a few days I started to experience issues with the remote and also image freezing in Netflix and YouTube, only a power off/on would resolve the issue. I contacted Hisense and they immediately advised that I needed to upgrade the software (so known issue!!!). The software was delivered by email and I was instructed to download and unpack the software packet and plug into the TV USB port. However the TV was close mounted to the wall and needed to be removed from the wall in order to access the USB port. This I did and reattached the legs to perform the upgrade. It didn’t work!

I purchased a Hisense Television on February 23, 2018. Needless to say my remote control has already stopped working. When I called customer service everything the agent (Brittany) told me to do, I had already done the previous night 7-29-18, because I had done research and apparently this is a common thing with this company for their remote controls to just stop working, anyway she told me that my warranty was only good for 90 days and that I would have to purchase another remote control. What a load of bull, I purchased four TVs from them at my time of purchase and if I would have known this I would have never brought anything from them. I will be getting rid of your products and never using your company again.

I purchased this Hisense 65" 4K TV in March 2018 that came with a 3 year warranty, by June 2018 the screen developed coloured vertical lines and patterns within 3 months. I contacted Hisense and described the issue with the screen and was told it is not covered by the warranty. They say it is damaged, we are aged pensioners and live alone with no children. How on earth can they say it is damaged. I cannot afford to buy another TV, we have been without a TV now since early June 2018. Disgusting after sales service Hisense!!!

I was blew away with the picture on the Hisense 4K TV so I bought one then was so blown away with the picture I went out and bought another one. 3 months later had problem with the first TV. Would not take updates. They sent me a motherboard and sent out a repair man out to replace it. The next year the same thing, plus the picture would freeze up. They sent some more parts out, and sent a repair man to replace the parts. My wife was at home when he arrived 4 hours late, she said he was in a bad mood. She said he laid the TV face down on our foot stool. Then when he removed the back of the TV he dropped some of the screws down in to the TV. He asked her to help pick up the TV and they heard the screws rattle inside of the TV. She had to ask him, "Aren't you going to get those screws out", so he had to lay the TV back down, take the back off and fish out the screws.

Our 65” 4K TV is not even 9 months old, and Hisense has been telling us for over 3 weeks that they will be sending a freight company to come and pick up our TV (in which they can’t tell me when). They also cannot tell me when they will be able to replace my broken TV. The worse experience I have ever had and will never buy another Hisense product ever again!

I bought Hisense TV 58 smart. The apps are in Russian and the ones that aren’t are in English just YouTube vids. Like it has only 49 apps all rubbish like the tv, the picture is crap. Have to settings to get them right but never right. Too dark, it the worst tv I ever bought. Hisense 58" smart p5 rubbish. Don’t waste your money. Service are dept rubbish. Don’t help. DON’T BUY: Hisense P5 58" Series 5 4K UHD Smart LED TV.

I bought Hisense 43" 4k LCD tv at Walmart. When I turned on tv I noticed color was a bit off. I played with tint, color, brightness, contrast. Later I adjusted red in advanced setting on picture. I was able to get realistic color on tv. Hisense 43" 4k tv is a great tv if you can adjust color to get realistic picture. Sound is also very good.

Bought the 43 inch 4k UHD out of the cheap TVs. 389 plus the 30 extended warranty. Set it up. Great picture and Roku TV. Hopefully it will last but Costco stands by its service and according to the techs and the salesman they are the high end scale for cheap TVs.

Bought a 65 inch TV from Hisense less than 2 months ago. Suddenly the screen started giving problems and one fine day, it stopped working. When switched on, there seems to be crack on the inside. When contacted Hisense, they said the fault lies on us and they can't repair or replace it. They didn't even send the technician to take a look at it and immediately claim that it was our fault. Would any TV owner break their own TV which is less than 2 months old and within a warranty which Hisense does not want to cover??? Wrote to the manager of Hisense in Australia and it's been nearly weeks and still no reply. I first contacted Hisense customer support 1st week of May and now it's gonna be end of June... the worst TV company ever! Never going to buy any products from them ever!

Bought Hisense TV 50N3000UW, after tech guy installed it and left it stopped working, I just couldn't turn it on, the red light was on all the time. I have tried to unplug it from the power source for 10, 15, 60 min, didn't help. Waiting for the vendor to give me comment on that, but I won't probably watch the World Cup on it any time soon and my trust in this product and the manufacturer is at the lowest level.

DON'T BUY HISENSE! I recently bought a Hisense TV. Within a month the TV was already giving me problems. There were lines on the bottom of the screen. I called the manufacturer and they wanted me to take pictures of the TV. I sent them the pictures, and the manufacturer decided that my TV had to be replaced. They sent me a box for shipping. I would say it took the manufacturer approx. 3 weeks to send me my TV back. Once I received the repair unit, it was in worse shape. It look like someone jumped up and down on the screen then sent it back to me.

My Hisense 50” smart tv was 6 mths old & died on me recently. I emailed Hisense Canada, they replied and said my situation is under review & a decision would be made in the next 2 business days. 4 days went by with no reply so I called Visions in Airdrie where I bought it and they said to call SM electronics in Cochrane, they do all the Hisense warranty work. I called them, they picked the tv up within the hour, said it would be done the next week. It's been 3 weeks now, I've called several times and kept saying the part was on backorder. Finally they said they will come by next Tues to give my tv back, I ended having to go to my parents house to watch the rest of the Stanley Cup playoffs, when they said I would have it back before then. I am very dissatisfied with the Hisense experience and feel if they couldn't get the parts in a reasonable time then my unit should have been replaced. I will never buy Hisense again.

Bought 2 48" Hisense TVs in May, 2014. The picture went on 1 of them 2 weeks ago and had to buy another tv to replace it. The picture went out on the 2nd one last week. Kind of strange they both lasted 4 years almost to the day of when they were bought. Pretty sad that stuff you buy these days doesn't last like things that used to be made in America back in the good old days.

55" 4K Smart TV was in service less than 8 hours when it began to smoke and make a sizzling sound. TV was immediately unplugged and fire ceased almost immediately. Horrifying experience. Will return to Walmart for refund and damages.

Customer service is really poor, they don’t know how to put report in case number even they created the case number. This is my 3rd time to send my TV to Hisense warehouse. Every time they sends me back without repair. In my life is big mistake to pay less and get trash. I shouldn’t trust Hisense after all. Everyone want to pay reasonable amount of anything. So do I. Anyway my TV is 4th time in workshop at Hisense warehouse and when I called them after week to making sure this time if lucky the fix problem but none. I spoke to supervisor and I have told, "Yes we fix your panel screen cause had dots on it."

Purchased a 55" smart tv from Wal-Mart in 2015. Loved the tv. Had a great picture. The moment I took it out of the box and hung it on the wall it had problems. Everything had to get updated right out of the box??? Brand new tv and all the apps, and operating software is out of date. Raised my concerns right away. Called customer service and they walked me through the process. Everything started to work except Youtube. Called back. Was informed it needed a software update. She made a case and informed me I would be contacted. Time went on since it wasn't important, and forgotten about. Called back several months to find out what was happening. Now they stated that have new software and were unable to locate my ticket number. I requested another ticket and they sent out a tech to look at my tv.

The motherboard and/or Android application - I for this 55" 55H6 TV with my insurance library after my house caught fire and I almost died and lost my arm 10/2015. A few weeks before Super Bowl or started blacking out, freeze channels and stuck pic frames. They sent A tech or he replace the motherboard. The next day it attracted doing the same **. I call him back. He referred me to Hisense again. It took A few conversations from an inexperienced customer service rep to send me another box 2 weeks later for them to have my tv 6 weeks and I missed the games at my house with my friends. Had to go out.

The Hisense TV are cheap but not worth it - Bought a Hisense TV not even a year ago. Was wiping it down when it crack and tech support team they have is no help at all starting with supervisor Jerome. This brand is no good.

Definitely feel cheated and deceived. Allowed me to believe for 30 days I would have my tv fixed or repaired just to find out it's not in the warranty. Looked in the contract. Didn't see that. I will never purchase a tv with that brand ever. An advice anyone ** not to also.

My television did not come with a plug and a broken remote. I spoke to the customer service and they were every understanding and expedited my issue right away and will send me the missing parts. Debbie is the best!

Bought the tv (Hisense 55 4K/UHD H6 series TV) in August 2017. Haven’t been impressed with the picture since we got it. Actually our two other HD TV's have a great picture, both 42 inch. One a Philips. The other a Hisense. A couple of months ago the screen background looked like the dust on the hood of a car with tiny raindrops in the dust. I called my cable company who came out and checked my router and cable and said it was all ok. They put in an amp to boost the signal. I then called Hisense too many times to count and have sent them numerous videos, one set of videos they lost and I had to send another set. After arguing with them that something was wrong with the picture they sent me a box.

First TV died in 48 hrs, sent back to Atlanta, second TV a few months and dead. Wait on a box send 2nd back? And wait... Superbowl is today and I didn't want to watch it anyway. Cheap parts in cheap TVs = cheap useless **. That are spending more on shipping than the damn thing is worth.

Hisense 65 inch Smart TV - Our television stopped working within 6 months. It has a 5 year warranty. We have been waiting two and a half months for the replacement and they currently do not have one in stock and they are telling us we can either wait for an undefined amount of time or get a refund in which case we have to ship them the TV and then they will start the refund process which takes 30 days. They're real eager to take your money but they're not very eager to give it back.

F.Y.I if your Tv is 4 years or less it may be under warranty and can get repaired for free with shipping pre-paid by them. I purchased a Hisense 55" 4k Smart tv in 2015 from Walmart. It went out on me on Dec 20th, 2017 (black screen/no picture but sound). I was pissed... especially since Black Friday had passed... I read all sorts of horrifying stories about them and their products, looked at endless YouTube videos on repairs for my issue, and even considered calling it a loss and buying a better brand TV. Weeks later of letting this consume me, I suddenly realized that I never contacted Hisense customer service to even see what options I had if any, so I Googled a number and called. To my surprise, after providing the model and serial and some simple troubleshooting, I was told it was still under the 4-year warranty and they would ship me a box.

Don’t buy these TV's. I had a new 65 inch tv that was just over a month old and died. Trying to get a new one or refund is a joke. I have been 3 weeks and still no answers. Every time I call, they apologize and say that someone will get back in touch within 48-72 hours but no one calls. Don’t bother with this brand. Buy the tried and true. Lesson learned.

Purchased a 55" Hisense 4K TV (H6 Series) from Best Buy in Sept 2017 and have had constant pixelation, artifacting and ghosting with the video. Contacted their customer service and sent a copy of my receipt and a short video showing the crappy image quality. I have two other 1080p TV's (Insignia and Acer) that I tested side by side against the Hisense using cable (Xfinity) and Blu-ray players (Samsung and Xbox One) as sources, using 3 different HDMI cables/ vendors (Hi Speed and 4K rated) and the pixelation only happens on the Hisense. Based on what I can tell, it seems the HDMI ports (all 4 of them HDMI 1.4 and HDMI 2.0 enhanced) are having issues converting the signal and/or the processor on this TV is bad. When streaming 4K/UHD content from Amazon or Netflix (through the Ethernet port) the picture quality is really good and works as expected. When streaming any HD signals through the HDMI port however, the image is chunky.

I purchased a 55 inch Hisense smart tv from Walmart. (Probably where I went wrong). Not even after 24 hours after having it the screen spontaneously decided to go to a complete blur with random vertical lines as well. It's a week prior to Christmas. So now I have to pack the tv up. Print the packing slip and attach it. I don't own a printer so that's super convenient. I have to put this big ** tv back in my car and bring it to FedEx and ship it back to them to diagnosis the problem. They have not promised me compensation nor that they would even repair it.

I didn't expect a LOT given the modest price of the Hisense H7 UHD Monitor with HDR10 High Dynamic Range, but at least I expected a complete uncorrupted image the second I turned it on for the first time! I ordered the monitor from PC Richard in NYC delivered to my home, and when I came in this evening I saw it sitting on the landing. So I carried it upstairs to my place, opened the box, and the first thing I see is a cautionary note saying "This monitor is VERY sensitive - please place face down on a soft surface". So I did - I put it on a large pillow on the carpeted floor, before I screwed on the feet so it could freestand.

I purchased my 55" Hisense TV 10 months ago. So disappointed. Not the best picture and yesterday when I cut it on, it is just a black screen although you can hear the sound. Called cs and the first time they answered, it was so noisy in the background I had to hang up and call back. Just to find out they have to ship me a box that I should have in a week, then mail it in. How long will I have to go without a TV? I am so upset. Will post later with results.

The Hisense 50" smart TV performs perfectly and includes the most sought after preloaded streaming apps. This is a Walmart exclusive brand which outperformed the Samsung we originally had. The price was also highly competitive as compared to the 50" Samsung.

I purchased my 40" smart TV during the holidays in 2015. It was about 2-3 months before I set it up. The set up was fairly easy. I was pretty happy with purchase. Then the TV started turning off for about 10 seconds, then it would power on again. It was sporadic, so at first I thought maybe it was the cable. After a few months, it would happen from time to time, but by then, I had the TV for over a year. This year during Thanksgiving, it happened while I had company. I was so embarrassed. My sister had one, so I asked if her TV did the same. She said not at all.

My first apartment and I was looking for a moderate sized HD TV with economy of price, a sleek design and great resolution as well. Its clarity is exceptional with all features. It is lightweight which makes for easy placement and very portable so I can turn it in any given direction. It is very stylish and can be wall mounted. It’s always ready and when left on for long periods emits no heat. This is a real winner 10/10. I love it!

Purchased 50 inch Hisense TV (1st mistake) from Walmart (2nd Mistake). Set TV up at home worked fine for 1 week then TV started to show green pixels. Anywhere it was black on the screen. Called Hisense, opened a case. They sent me a empty shipping box. We shipped the TV to Hisense for repairs, they actually repaired and shipped back the TV within 6 days! Only to open the box and find my 2 week old repaired TV broken and cracked! Had to send pics and e-mails and another week of ** went by! Shipped TV back to Hisense so they could inspect it and send me a Refurbished TV!

Well, bought the fridge from supplier in Cairns. Had to have repair when fridge was one week out of warranty. One small part. Called the 1300 tel number in Australia. Rude, nasty young man! Told me he was too busy and only really interested in warranty work. I explained the appliance repairer had called numerous times with no luck and that there was another repair to be done and had no luck ordering a simple part! He said he would call back IF he was not busy. Apparently, next day he did call and then hung up!

Relatively new and so far our Hisense TV works great. Although it might be a tad large for our smaller viewing room. Love the picture, especially night cityscapes, country landscapes; clarity wonderful compared to old tube set; would have preferred Sony or LG but price was right for us on sale at Best Buy. Sound's also good with added speakers.

We've had this TV for 3 months. After a month it started screeching after changing any channel. Awful sound and so aggravating. No way to fix it. The most we have been able to found out is that this problem coincides with a change in software and we have to wait until a fix is developed. Totally unacceptable. Can't wait to dump this piece of crap.

My experience with these people has been absolutely horrible. After purchasing my television (Hisense 40") from a Wal-Mart some time in October of 2016, I began to have issues with my television almost immediately after plugging it in out of the box. The television would turn itself off and back on again on its own without me wishing it to do so. Initially I thought the television was just calibrating itself so I didn't think much of it. I didn't really use the TV much the following week. After about two or three weeks after purchasing a DVD player, cable & internet and a PS4 I began trying to use my TV much more frequently for movies, cable TV shows & online video games. Almost immediately it became apparent I had a problem.

After only 3 years, the picture went out on my 55 inch TV. My husband is a recent amputee, so we can't afford to buy another one for months. The TV was his form of entertainment and now he has to sit on the porch and watch a small loaner. This has been hard, because our summers have been 100 degrees, and now we are getting cold fronts coming in.

I purchased the 39 in Smart TV the first week of Oct. But didn't have it set up until 4 DAYS AGO... Was working perfectly and I loved it even though it didn't have Hulu access. This morning it started turning off, after the 3rd time it wouldn't come back on even with the on-TV power button. I contacted Hisense and now I have to return it to them. It worked for 4 DAYS!!! And now I have to WAIT for a secure box to send it back, dropped it off at UPS or FedEx, WAIT until they repair or replace it and then WAIT to get it or a replacement back!!? It worked for 4 DAYS!!! NEVER AGAIN will I trust an off-brand!! I had a Phillips TV for over 25 years, an RCA for 15 years and a Panasonic now for over 5 years and it's still going strong... So angry right now!!

The brand new Hisense TV I bought 4 months ago with 3 year warranty just suddenly stopped working properly. The display just suddenly went black but the audio was still working. My sister rang the customer service and after a week 2 technicians came to our house to have a look. They later found out that the Hisense should replace it as it can't be fixed. After a week of waiting no one has called us to update regarding the replacement. So I called on a Monday. They said that they haven't got the final report yet from the technician and will call me back 24-48 hours regarding the update. After 48 hours no one has called me again and decided to follow it up.

I loved this TV until I decided to use the smart part of the TV. It has lots of loaded content, but it's ancient. I decided to save some money and cut the cord. I can only use the apps that are preloaded on the TV. I paid in advance for a full year of Feel which is now Hallmark movies now. I can't use it with this TV without buying the same thing you need for a regular TV. Definitely a waste of money since we paid more than double for this TV compared to another of the same size. It's 55 inches and has a beautiful picture. I have no other problems with the set except now I need to spend even more money.

I had been happy with my Hisense 55 in TV until the picture just went out after about 3 years. CS told me to take it to a repair shop because it isn't under warranty. Too bad no one will work on these TVs!