Hisense TVs Reviews

I just purchased a brand new Hisense Android tv and right out of the box the tv could not locate my internet. I spent 2 hrs troubleshooting the issues only to find out this is a common problem for this tv. When I called Hisense they were extremely rude, they refused to replace the tv and I was not permitted to speak to a supervisor. I believe they are very aware of the issues surrounding their equipment and are robbing people blind.

People are right, the picture quality on these Hisense TVs is terrific. But that's all I can do to recommend the TV. We've had it for about 18 months now, and there's an occasional glitch that causes the TV to completely freeze up. Power buttons on remote and on TV itself don't work, the only way to get it functional again is to unplug it, then plug it back in. This occurred infrequently for the first year or so, but since then it's been happening on a regular basis, sometimes several times per night. We will NOT be purchasing any other Hisense models in the future.

This TV worked well for a little over a year. Then it won't turn on anymore and just flashes a red light, which is a fault code. I expect a TV to last a few years, so this is just terrible. No help from Hisense to decode this error code since it's out of warranty, and fixing it would cost more than a new TV anyways.

I purchased a 65inch HiSense Roku TV on January 18, 2019 and here it is only 8 months later I’m having to have a tech come out???? I explained the problem which was that I could not Pierre on the TV using the remote OR manually to Customer Support And was told that the a Tech would be coming out to fix the problem. How could you fix a problem when you don’t know if that is the actual problem. And not only that, when I purchased the TV and got it home, I hooked it up and had to pay what was told to me a 1 time activation fee of $100. Did anyone else have to pay a fee of $100 to activate the HiSense Roku TV or was it just me? Long Story Short... NEVER AGAIN????

Before purchasing a new TV for my bedroom recently, a friend of mine (who was a career executive at JVC and then at Sharp) advised me to stay away from the "off-brands". But I threw caution to the wind and bought a Hisense 43H6D, 4K UHD Smart TV for $328 - and I'm very glad I did. I've had it for about 2 1/2 years now and I'm still amazed at the beautiful picture and impressive feature set. It outperforms my other three smart TVs (a Toshiba, a Samsung and my main living room set, a Panasonic). The only drawback to the Hisense was that I couldn't get MLB.TV on it (due to licensing restrictions, apparently). No problem... I hung an Amazon Firestick on it and now enjoy baseball in the bedroom - in addition to other sports. At bottom: if you have any qualms about buying a Hisense, my advice would be to go for it.

I have had my 65" UHD android TV for 4 months. Everything was great until they put an update out to sync with Dolby Vision and now all shows on Netflix are so dark you can barely watch them. They offered no help on the matter and can't even undo the update. Total trash and would never recommend buying one of you plan on watching Netflix.

Hisense is a great low budget tv with an incredible 4k display. I've had zero problems. I just wish they would update their apps on the tv. Some models do come with Roku built in but I have an older model with just basic apps.

I bought a Hisense 55" Smart tv at Walmart in June 2018. Exactly 7 days after I had the tv for a year while watching it the screen went black; as if the tv was off. No sound/no image. Hisense honored the warranty & sent me a brand new 55" Roku model. I've had it for about 1.5 months and it was working great. Last night we had a thunderstorm which knocked the power out for seconds while the tv was on. The TV was plugged into a surge protector. When the power came back the tv entered into a loop of turning itself on and off showing only a turquoise screen with the Hisense Roku logo. The power went out and came back so quick that it didn't even turn my fans off.

I bought my Hisense TV from Walmart in May 2018. In November 2018 it was acting up (forgot the exact issue) so I called customer service and explained my problem. They walked me through a quick 'fix' by pressing a series of buttons (on the remote) twice. Hallelujah, it worked. In June 2019 I was experiencing the same problems and I called them and was told it was not under warranty and there was nothing they could do. I said "No, it's the same thing that happened in November... (they had a record of me calling in November) You just have to walk me through the fix procedure again." They said "No, you're not under warranty." I couldn't believe it! I realize it's NOT under warranty but can't you give me the sequence of pressing which remote buttons that will bring it back like the first time?

So this TV has been a headache. Firstly it was advertised as 60hz but only does 30hz. Support said it was due to a software update. The TV updater said it was up to date. So I tried their USB update but lo and behold it didn't work. The other issue that is more pressing now that we have had it a while was the random turn off, blank screens, no inputs working, controls not responding. The build-in apps are a joke and hardly work when they want to. You can't add or remove any and on is just a ton of what looks to be low quality pirated content. No Hulu. Customer service won't help past sending me the file as it is out of warranty by 6 months, purchased in May last year. We need a class action against this.

I have bought a Hisense 50'' 4K UHD smart TV a little more than a year ago and the seam started to come "undone". The seam kept expanding and expanding. We didn't think that it was a big problem, since you can't really see it unless you're up close and know what you are looking. So we forgot about it, until 2 weeks ago. The seam started adding pressure to the screen and ... the screen cracked! We bought the TV through Takealot and they doesn't want to refund us, even though it is still under warranty. So what can I do? I have come across other reviews of people also complaining about this.

Purchased a Roku 65 inch Smart TV which has a red spot in the center of it and is less than 30 days old. Now, less than 60 days old I still cannot get a refund or replacement or any kind of help whatsoever. Once I comply with one set of requirements for them to replace it they came up with more requirements and more requirements and more requirements and their customer support is in very sad shape and I'll never buy another Hisense product as long as I live

My husband and I purchased a Hisense 60 inch HD Smart TV in March 2018. After only a little over a year the TV shuts off after a few minutes. We called customer service only to be belittled and talked down to. We are very upset and will NEVER EVER buy a Hisense product again. Please do not support a company that would treat their customers this way.

Purchased a 60” Hisense, had decent reviews and a great price so I picked one up. Never again, the TV is 16 months old and ** off by itself-so, I call tech support understanding that it’s out of warranty but seeking some guidance as to WHAT the problem is and if I’m in for a costly repair. I give a very specific detailed description of the problem and I’m just repeatedly told “It’s out of warranty.” Assuring them I knew this I merely wanted to know a possible reason as they’re “techs”.. I’m refused any such help and referred to my local TV repair facility. When I ask to speak to a manager I’m told there is none available and to leave my name and number and I “should receive” a call in 48 hours. The TV is garbage and the customer service is worse.

My wife bought this tv the middle of December 2018. By the middle of February I called for the first time about issues with the tv. Every couple days I was having to manually connect my tv to the internet. It was kicking me out of the apps I was watching. We set up a service call to fix the issues. The service man replaced the motherboard and the modem. In less than 2 months the service guy was coming back to my home. This time he replace the motherboard again and the modem antenna. Now, a month and a half later, I have had to call them back because the tv still kicks me out of apps, freezes up, sometimes have to connect internet manually, and now it has just started shutting off all by itself.

Maybe I just have an older model, but... It's a "smart" TV. It doesn't allow for useful apps. It's pre-loaded… most of the apps are different variations of each other. If it says free, it's not. You get a clip. The same clip that of the garden variety of what's on YouTube or the web in general. There's not even a level or platform to allow you to purchase membership for perhaps full content which of course is good because the programming is of such that it's neither relevant nor particularly useful.

We love our Hisense TV except for one thing - it will not get apps for quite a few things that other TVs have, just two being Hulu and PureFlix. Quite disappointed about this since we depend on our streaming for all TV watching and want to get these "channels." We are hoping that Hisense will realize that they may not sell TVs if people cannot get these, AND maybe they will either partner with or put pressure on these companies to get the apps done for people to be able to access. At this point, we are tempted to return our Hisense and switch to a television that will at least get PureFlix.

I purchased a 55 inch Hisense smart TV from Walmart in March 2018. A few days after using the TV it starting freezing while using YouTube. I called Hisense customer service. They came out and changed the board and we still had the problem. Decided to continue using the TV without apps and then it started going blank and not responding to the remote. In order to turn the TV on or get to respond to the remote I had to give it a hard reset by unplugging the TV. I called Hisense again in June 2019 because I was tired of having to unplug the TV to reset it in order to get it to work and they could not help because my one year warranty had expired. This is the worst piece of electronics that I have ever purchased. Lesson learned no more Hisense. They claim to be the manufacturers of Sharp and Toshiba.

I bought the television in December 2017. Now 1 year 7 months later the tv no longer functions. When there is too much bright light on the screen (usually when the screen is all white) the tv turns itself off. I called and gave the serial/model #s to a lady on the phone, to my surprise she assured me they would fix or replace the television with no cost to myself! First I would need to send a video to an email (pop@hisense-usa.com). When I called the company back the next day they apologised and said that email is full and provided me with an alternate address.

I bought my Hisense 65in smart TV with Netflix, YouTube, Vudu, and Amazon, two of the four won't play. I have to unplug the TV Every time to watch YouTube. I've had the TV for two years and I really hate the product. I will never buy another one. I know I'm only one person but Hisense lost a customer.

Purchased a Hisense smart TV 9 months ago with a 5 year warranty from Costco. Recently a software problem developed which was known to the company and they said they were dealing with the matter. I was advised to carry out a factory reset which I did and the TV worked for a few hours. After repeated calls they sent a software update in the form of a USB stick. This worked for an hour and the problem returned. Since then they have said a phone call could be expected within 24-48 hours from the technical division. The call would then arrange for an engineer to attend the site for a possible repair/pickup of the unit. I feel that a software update should be something that could be carried out in a matter of minutes.

We purchased a Hisense TV three and a half years ago. Decided to buy the extended warranty since we were retiring and moving. Sure enough the picture went black after three and a half years. Been trying to deal with the warranty people at Hisense for over two weeks. They requested that we send a short video of what the TV was doing, a picture of the back of the TV, and a picture of the receipt. We have sent it three times! Even sent it to my husband's email to make sure it got through. Each time we sent the pictures we have received a non reply email thanking us for sending the pictures. Still no response from the company.

My TV broke while under warranty and their process for TV repair was very drawn out. It took 3 months for my TV to returned "fixed" and it seemed like they just wanted me to forget about it and buy a new TV throughout the entire process. 3 months after my TV was returned, it began having the same problem again. I called to have them fix it again, but they told me that my warranty expired 3 months ago and refuse to fix it/replace it/refund my money for a product that is clearly defective. This company's customer service is terrible and would rather rip off their customers than supply them with a functional product.

Buyer Beware. Purchased a Hisense 55” Flat TV. For months, the screen would become shorter and eventually the TV would turn off. Two weeks ago, the left panel of the TV was blurred. Then we began to smell plastic burning. Unplugged the TV, contacted Hisense to discover the 1 year or 2 year warranty has expired. I stated 1 year or 2 year warranty because the 1st representative stated Hisense honored a 1 year warranty. Weeks later the 2nd representative stated a 2 year warranty. Interesting that Hisense has burning issues with their TVs. They won’t stand behind their product. Buyer Beware...

Bought a 50 inch 4k Hisense TV 2018 during Black Friday promotion. I hadn't opened the box until recently in April when I decided to use the TV.. Opened the box only to find the screen is damaged. Reported this to the store and they were not helpful at all... Now I'm stuck with a brand new TV that I have never used, which can't show any pictures. I'm not happy.

We purchased our 40 inch Hisense flatscreen through National R.T.O. a little over or right at a year ago, and we are fortunate we haven't had any issues with it whatsoever. So I am thankful for that...

I bought a Hisense TV at the Black Friday event at Walmart (2018). Took it home, kept it upright, in the box, until March 6 2019. As soon as I turned it on, there were lines on the screen, so I called customer service to file a claim. I was instructed to take a picture of the screen and send it to them so their adjusters could review it. I received several emails and texts saying they could not see the picture. Finally 3 weeks after I initially called customer service, I was informed that the screen was "cracked" and not covered under their warranty. Walmart won't discuss a refund as it is more than 30 days since the purchase.

I bought a Sharp (Hisense) TV in November 2018 and have just had trouble nearly from the get go. Their customer service is lackluster and clueless. It's April 1 and still dealing with the stupidity. I have had various cases open to repair (firmware and hardware) and now I am having to send it in for repair/replacement. They won't offer an advanced exchange or do anything that is remotely customer friendly. They just won't budge. I would highly recommend not purchasing any TV that has Hisense or Sharp branding. Don't... Just don't...

I am an ex TV engineer and loved the picture and the way the TV worked until it started shutting off on its own after 6 months. TV was sent back via their courier. After 4 weeks I contacted them and they said it had been dropped. I have a photo taken the day before it was collected as requested by them showing TV was not damaged in the area they sent a photo of as proof. I sent them my photo but they do not want to know. I bought it from Argos but they also do not want to know. As a TV engineer and an honest person I am livid at Hisense and advise you use common sense before buying this TV.

I bought a Hisense 40 in flat screen on November 22, 2018 at Walmart. It worked fine till 2 weeks ago. The picture show two circles on the left bottom of the screen and would shut off after 15 minutes (the tv is not even a year by manufacturer date) so call company and had to send it back too. 2 boxes before I could ship it. Would not recommend this product. I have no TV till they fix it. It would have been cheaper to send a technician out to look at the TV than have to wait for it to come back.

We bought a Hisense TV the 55 in smart 4K TV. Had it for about 3 months until something internally blew. We were not home and came home to the TV with a blown screen. It was fine earlier that morning. It has been acting up since we got it. Walmart would not take it back and Hisense would not replace the parts so now I have a non-working three-month-old TV that we bought with taxes and it up spending a fortune for it and they will not fix it. So if you're looking into buying a TV do you not buy Hisense or Emerson considering they own both and we bought both Brands and got screwed really bad for both.

I shopped around for a new TV for a long time before deciding on my Hisense. I got every Penny's worth out of the deal and my TV to this day still remains one of my favorite purchases.

The television has an extensive favorites menu, great program descriptions, great picture quality, and was very easy to setup. The price of the television made it an excellent value for the screen size. It is an excellent replacement for a smaller television I had in my sunroom and has not been effected by the changes in temperature.

So I purchased this Hisense 55 inch 4k ultra smart TV in March 2018. I was so excited to get the tv. Got it home set it up and things were fine at first. I was a little sad NO Hulu. Can't even download it. Then it about a month later went black and I had to unplug it to get it to work again. Ok then February 2019 comes around and all of a sudden the tv is now making YouTube work terrible and then freeze, even Netflix is now kicking me back to the smart TV home screen and won't let me log back in unless I unplug the tv. Then I have to re-enter login info every time I have to unplug the tv which is up to five times a day. I have even done a factory reset on the tv and that made no improvement.

I bought this TV on 7-16-2015 mainly because of price plus a 4 year warranty. On 2-28-2919 the TV went dark. There was a picture but was so dim it was very hard to see. I called Hisense customer service, told them what the problem was, they checked for a local service provider. Since there was none they sent me a empty box which arrived 4 days later. Called FedEx for pickup and it arrived in Georgia 5 days later. So far the warranty service has been quite painless. The tv lasted a long time and Hisense customer service has been good.

Hisense, formerly known as Sharp and now as both, need I say more. I purchased a 49H6E 07/2018 from a major retail .com. Although Hisense TVs come with the usual built in auto update feature, Hisense does not provide the service at their end. I followed the links to the support section of the Hisense website where Hisense claimed customers could download product manuals and firmware updates. The support page was empty (go see for yourself) except for a disclaimer stating to call the CS number to receive firmware updates by email. I tried over and over, It took forever to get even a first response. I could not get them to send a single update. The model was almost immediately discontinued soon after that.

So far we have had 3 of them and in my opinion they're very reliable. What I would like to see is having the built-in speakers at the front of the TV rather than the back. However this is a small complaint as I guess most flat screens come like that.

I purchased a 55H6D which is the 4K smart tv at Walmart for $348 and the warranty through Asurion on 4/20/18. It was my first 4K television and I didn’t have a lot to spend at the moment so it was a bit of an impulse. I came home from work on 2/27/19 and turned it on, and there are large vertical lines running down the left side of the screen and horizontally across the screen. I immediately tried to file a claim through Asurion but since it was less than a year I had to call Hisense and was instructed to send a picture from my phone to the service department and given a reference number. A day later I am informed by someone, sitting somewhere, with what experience I don’t know that my screen is cracked. It’s hanging on the wall, I haven’t touched it!

I bought this 60 inch TV on sale. We do not have cable and so rely on. Should have known better to buy the cheapest but reviews on picture quality were good, but didn't realize I should also be looking at its operating system. This model does not have Roku or any other N.A. familiar TV system. Doesn't support many apps, the usual, Weather Channel and Netflix. So it has become a pain and the only way around that is to cast from my phone or Surface which just degrades the streaming programme even more. Picture quality seems fine but it's not a very Smart TV. It's fine if all you want to watch is Netflix, Weather Channel and YouTube.

We bought a 4k back in 2016 for an incredible price on a Black Friday sale thinking if it's garbage we will return it. As it turned out the picture on the vivid setting was better than what we expected. This product for the money probably has one of the best picture quality dollar for dollar. Now here's the downside. Within 16 months the screen went blank. You can hear the audio but no picture. Called customer service and was truly surprised at the level of customer support. We had tossed the original box so they sent us a new one. Packed it up and shipped it back by FedEx on a Hisense prepaid shipping label.

Purchased a Hisense 60 inch TV in Sept. 2018, with a 3 year extended warranty. In Feb., less than 6 months after purchase, the remote control stopped working. Television has a one year manufacturers warranty, and a three year extended warranty, but the remote is not covered. I was told I have to purchase a new remote.

My only complaint is the sound. In order to get any good sound out of this TV you have to buy their Roku speaker. I find this extremely disappointing and will be returning this TV. I have owned several other brands of TVs and this is by far the worst for sound.

Have had Hisense Smart TV since November 2019. Unable to get Netflix or Stan... Have been on the phone so many times to try and sort out what is going on. Have also contacted both Netflix and Stan direct and advised fault is with Hisense. Have been promised call backs from Hisense... DOES NOT HAPPEN. So will be returning my Hisense Smart TV for a full refund and going with Samsung... Call centre very unhelpful. Shortest wait time was 50 mins. Had enough. My advise do not buy Hisense. Absolutely disgraceful.

The Hisense TV company and the warranty don't cover anything.. it hardly had anything smart about the TV. Their customer service are rude, this has tought me a lesson not to ever buy one. Samsung is the best TV I ever bought... LG is even better. They didn't do anything to help my issues with this TV.

This TV has been nothing but a utter disappointment. They are priced reasonably for what they "advertise" you will receive as perks of app usage but that is completely FALSE. SAVE YOUR MONEY!!! This problem has persisted since the initial purchase with little to no help from constant calls to customer service. The TV once powered off will automatically restart itself within a 2-3 minute period. The technical support team at Hisense are unable to assist you in this matter and are primarily set on retrieving extensive personal information which is not needed to be obtain by us the consumer. Worst experience I've ever had with a smart TV purchase & will not be buying this brand again. The problem still persists, the only fix is unplugging the TV after each use. This brand of TV is nothing more than a hassle for any person trying to purchase the product for relaxation in their leisure time.

I heard a lot of good things about this brand, so when I decided to trade my 11 years old Philips for a new 4K TV I picked this one, that was 150 euros cheaper than a Samsung. Although it's not terrible, and feels OK for a standard use, I have a lot of major issues: Contrast is horrendous. If you watch a 4K movie on Netflix, during dark scenes, everything will look blurry and unnatural (after a professional calibration that is). Daylight scenes are beautiful though. Internal OS is laggy at best, and buggy sometimes. For example, I have to disconnect/reconnect my Netflix account once every few days in order for it to work.

We bought this brand T.V. Thought it was great at first until we realized that the t.v does not update their apps and they are very limited. The T.V also wouldn't update to this day. It's an ok T.V if you're just looking to by a regular T.V, but if you want a smart T.V buy something else. We bought a LG and it has everything. And it updates...

I have called the company 2 different times for 2 different issues. The first issue was to deactivate the YouTube app on the device which 2 weeks later I finally got a call back from a manager (totally unprofessional callback time). They could not remove or deactivate the app because they make these deals with other companies. I wanted to block some content that could not be blocked therefore I wanted to remove it and to my dismay they could not remove it. I have underage kids and sometimes when I am not in the room they have unintentionally watched some weird and not appropriate stuff. I explained to the manager that the kids 4 and 7 did not even understand what they were looking at. He advised that I should block the content (which was an idiot response most people would already attempt to do that and call them as a last resort).

Worst customer service. Sound was not syncing from day 1. I called customer service who said they would escalate it to their tier 2 department. No one ever called me back. After numerous calls I finally returned the TV to Costco.

When I thought a ghost was playing with the channels suddenly changing, the screen would go blank, the remote stopped working. After looking online at the booklet that is only online and not with the tv. Did a factory reset and it stopped all the problems I was having. Makes sense since I have to upload new stuff for my tablets and everything else. The single most thing I don’t know how to work or it doesn't exist is the channel guide of what’s coming on. Nonetheless I have had this set for a few years now. Just realize a smart tv is like a tablet and tv in one, occasionally you have to update things.

Bought the Hisense 4K 6 series Smart TV on 4/13/18. Haven't used the TV that much. I started using it more over the last month and on 1/6/19 while watching the Golden Globe awards the picture went blank. It turned off. You can hear the program that is airing but the picture is not working. The TV is on but you cannot view any show. This TV is horrible. I am horrified at reading all these negative reviews. I bought it at Wal-Mart. I am very disappointed that Wal-Mart would do business with such a crappy company.

My problem with the TV is that I could be watching a program via Netflix, Hulu or any other video streaming service even playing my games on it and at random the screen will go dark. I can still hear whatever is on the TV but I cannot see it. It's frustrating and would only recommend giving this TV to people who would be considered an enemy of sorts. High quality my **.

I bought the t.v. right before 2018 at Wal-Mart for $475.00 and worked very well for about 5 months then noticed a lot of heat coming from the t.v. (It would heat the bedroom 20×20 8ft ceiling in about a hour 5 degrees. We used a thermometer.) Even though we found this is common with LCD TVs we kept it. After about 8 months the t.v. would freeze on YouTube streaming on every video about 2 mins in and nothing but a loading screen (we even changed internet providers 3 times while owned). It did this more and more too where it took a half an hour to watch one 5 min video.

Purchased a 40 some odd inch tv for our now 10 yr old for doing well in school. It took 3 hours for the T.V. to come on. I knew we should have returned it at that moment. My husband said give it a chance being a new T.V. The YouTube and Netflix app only has worked once and now none of the apps will work. Tried contacting customer service and the representative asked me "What do you want us to do! Take it back where you purchased it!" We would have but the Wal-Mart where it was purchased, has now been closed down. How ironic is that!!! I refused to call customer service back because the rep made my blood boil. I am a firm believer you get what you pay for. This is proof "GARBAGE".

There is no browser to download app you really want, the customer service is terrible. SPEND A LITTLE AND BUY ANOTHER BRAND. I REALLY REGRET IT. YOU CAN SURF WEB. I'll not recommend it to anyone even my enemies.

Bought a 50 inch 4k smart TV by Hisense in 2016. Loved the TV for the most part, never saw a true 4k picture like you always see in the stores, even though I stream 4k content from Amazon and Netflix. It was still a good picture and we enjoyed it. Within 2 years the picture went completely out. Of course, warranty expires and reading the horror stories of people trying to get customer service to help them, what was the point? I reluctantly bought this TV, since the price was decent but I had never heard of Hisense. I should have went with my gut and just paid a little more for a brand that is a little more established. I DO NOT recommend this brand to anyone. When you shell out that kind of money into an investment, you certainly expect it to last longer than 2 years.

We have had a Hisense Smart TV for approximately 3 years. It has never had any ability to download additional apps as most smart TVs allow. Even the so called app store that was on it never allowed us to add apps to our TV. The apps that came pre-installed never have any ability to be even updated. It had issues of constantly freezing after maybe 30 min of use. Eventually it just turned off and would not turn on again even though it was evident there was still power to the device.

Those who are planning to buy this TV, please listen. I bought this TV for World Cup games and it stops working after 3 months. It took me one month to get technician to come and see. He refused to even open the TV just because he saw one dead bug. I called company. They simply say that warranty is void due to bug. PLEASE DO NOT BUY THIS TV. GARBAGE QUALITY AND TERRIBLE CUSTOMER SERVICE.

I purchased a Hisense TV August 2018 from Aafes, what HUGE mistake in purchasing a cheap TV. The TV stopped working in September 2018 just over a month of purchase. Called Hisense and found out that the manufacturer/company is owned by Sharp corporation, that is why they have the audacity to say, "We are the 3rd leading television manufacturer's in the world", they belong to Sharp.

Bought a Hisense Tv from Argos, 6 days later the picture went!!! Called the customer service. Got no help and told to go back to Argos. They said I had to return the 50 in TV myself to store for refund!!! I don't drive and now I have to hire a van to return to store which will cost me £20!!! Rubbish!!!

I purchased a TV in February of this year. The television went out on November 4, I contacted this company the same day! I went through hell and high water to finally get them to send someone out to attempt to service the TV on November 28! It took almost a month to get this scheduled, only to have the technician inform me that the TV is not repairable! I called them the next day and was informed that I would have to send the TV in to repair!

I purchased this TV in September. The antenna/cable connection would not work. After weeks of haggling a repairman came and replaced a part. It worked for two weeks when same problem re-occurred. Again weeks of hassle, promises of repair, no repairman came, I called again to be told there was no repairman available in my area and I will have to ship it back for them to repair. Why couldn't they have informed me that I needed to ship it back? Why wait until I call AGAIN to tell me that no one is coming?

I am not going to bore you with a long story so I’ll cut straight to the point. I Purchased a 40 inch HiSense TV in February 2017. In November it stopped working. Customer Service Is a joke as is the warranty. Buy from this company and you’ll be the next fool in line to write one of these reviews.

My husband bought this 50 in TV for me for our bedroom. A month later, the TV quit working. I called customer service, they emailed me info to return it to them. Within 3 business days, a brand new TV at my door! They could not have even received the broken one yet! This was almost a year ago, and we are so happy with this TV. Give it a chance people!

I have a Hisense 50 and just over a month a dead pixel showed almost in the middle of my tv. It wasn't enough pixels gone for them to do anything. Not happy. Then now after less than 2 years it shuts off and comes on by itself. And can't turn it off. As I have to physically unplug the TV or power and once I turn it back on after plugging it back in, it acts normal and eventually it will do it again. I called 3 times then they told me to call a tech to fix it. I will never ever buy a Hisense product. We went out and bought a new TV. A name that's been around forever.

I have a Hisense 40" and it will stop responding to the remote control by not turning off or change the input at all and has been turning off then on by itself! I have to physically unplug the TV or power off the power strip it's plugged into, and once I turn it back on after plugging it back in, it acts Normal and eventually do it again! Please help me with what I should do while my set isn't under warranty any longer and should I try manually updating firmware?

This TV was a Christmas present and I liked it at first... Then it was downhill. Didn’t take long to have an issue... When I called they sent me a box and I had to ship it out. They then sent me a broken TV. I had to send it back... Then they sent me one with a messed up screen. I sent it back... Then a tv that was used and looked like someone took stickers off with a buffer. It was still sticky... I sent it back. They sent me the same TV back so I had to send it back again. Then they sent me one in March and it broke, when I called about the screen changing colors they wanted me to send it back but then said never mind we can’t help you the replacement warranty ran out. It had been three months. Never again will I buy a product from them. I even saved all the emails, pictures and case numbers just to remind me.

This TV is huge, very nice in picture quality and size. But this is the cheapest TV I've ever had. It freezes up at least 3 times a month and takes several hours and sometimes a day or 2 to randomly start working again. After trying to reset it, unplug it, restart it, nothing seems to fix the issue. It's a common issue with the TV brand. Would not recommend. It is very frustrating to deal with. Makes having the TV pointless if you can't use it.

Absolute garbage customer service. Bought a 60 inch Hisense TV from them and the screen died in 2 months. 15 calls to these people just to get them moving on my case and that included a conversation with a supposed manager who was just as useless as his employees, this guy promised to keep me up to date on if they were going to have my TV sent in for repairs or to send me a new one. 10 days went by and not a peep and then they ship a TV out with an even exchange clause on it without ever telling me until the day before delivery was scheduled.

We bought a 65 in 4K tv from Walmart in June 2018. On 9-18/18, the tv froze after doing a software update. After speaking with Hisense 9 times since 9/18/18, we still have no resolution. We’ve been told so many conflicting things. They sent an email with detailed instructions on how to update the firmware, yet the file they sent doesn’t contain the item they said to use. I called back, explaining the email didn’t work only for them to resend the exact email. When I called again on 9/24/18, I was told they would mail me a USB that was preloaded with the files we need. On 10/2/18, I noticed that our incident had a note that stated canceled by HIS. I called and they assured me the USB would be mailed by the end of the week. On 10/11/18, I contacted them again since we still had no USB and was told it was mailed on 10/5/18 and that it should arrive the next day.

I bought a Hisense Smart TV 50 inch on October 2nd 2017. On October 12th 2018 the TV stopped working. It would be on for 20 minutes and then it would shut itself off. This has been happening every single day since the 12th of October. We spoke with about eight different people at Hisense and they sent a repairman out yesterday and he replaced the motherboard but it changed nothing. We called them again today and they said that the repairman said everything was fine. He left before the TV was even put on again and the same thing happened, after 20 minutes the TV shut off on its own. I was horrified after reading so many negative reviews and I also am angry at WALMART for selling such a defective product and for dealing with such a disreputable company as HISENSE.

Purchased around June 2018, everything works fine, including scanning for air antenna channels. In Oct 01, the system do auto updating, (no option to disable updating), I did a reset to the TV. Every previous settings were deleted, which include all previously scanned channels. The result was all TV channels were not available anymore. After calling support team and do several auto scanning (no option for manual scan), the system do recognized and gave 21 channels available during the scanning session, but after the process the result was NO channels at all.

I bought a Hisense 43” smart tv a couple months ago. It worked great for about 29 days then stopped working and froze up on the startup screen every time I have started the TV. I’ve tried everything to get it to work including contacting Hisense support, which they take 36+ hours to reply to you. 3 weeks later and still no working TV or money back. My advice stay away and get a TV for a better brand.

I purchased this product and within 3 months on, Aug 8th, the screen went black. Talking to Hisense customer service to resolve has been a nightmare. It took 4 weeks and 10 calls to their office for a repairman to come out. He couldn't fix it so they sent a shipping company to pick it up for return shipment and repair again. That was 3 weeks ago. They have not contacted me and I still have no TV! I call and all they say is someone will be getting back to me within 24-48hrs which doesn't happen. I've had 4 case numbers and today when I called they tried to say my TV was never picked up! Fortunately I kept a copy of the pick-up receipt or I would be out of $600!!! This company is shady. They just keep delaying hoping you will go away. Keep records with every receipt and case #. They won't refund or replace anything and they feel 2 mos is an acceptable time to wait for a repair!!! Don't buy Hisense crap.

Purchased a Hisense television almost two years ago and powers up but blank screen. No sound, rebooted. Did it all. Just a horrible brand. After reading the most complaints seems a lot of same issues. Someone needs to shut this company down. Would never buy this brand again.

Don’t waste your money on a Hisense TV. I have had nothing but problems since I bought it. I have high speed internet but it does not connect to Youtube, Netflix, etc or it will work and freeze. Worst product ever. Poor quality TV. I regret buying it.

We bought Hisense TV 55" 4K in around March 2018 from Wal-Mart Stores. In just 2 months, first Youtube was not working, then TV was shut off with red solid light. When we made complaints to the Hisense Company, they said that wait for 48 hours and someone will call you. No one called us. Again we called and explained the situation, they sent the technicians after few days. Technician came and fix the issue and technician left. On the same day, again TV Shut off with red solid light and never turned on. Again called back to the company with the facts. Again got the same answer, wait for 48 hours and someone will call you. No one call us and TV is shut off. We are not watching any shows since 4 weeks and we lost our money. This is a GARBAGE TV, GARBAGE SERVICE AND GARBAGE COMPANY. MY ADVICE TO ALL THE CONSUMERS, "DO NOT BUY HISENSE, STAY AWAY".

I purchased this TV and after 2 years the picture went out but the sound was still working and then the next day the sound went. This brand is cheaper than most and now I know why. If you want a quality TV this is not the one.

I purchased a 4K UHD 65 TV Back in November (less than a year ago) from Sam's Club. It had a 4 year warranty on it. Worst mistake ever. The other week a line appeared on the side, then the next day another line appeared. Then several. Then several lines appeared horizontally. A little over a week passed and the screen started to flash. I called in a claims, sent pictures in, and within two days they said my screen was damaged and that voided my warranty but I can take it somewhere to have it fixed.

Bought TV based on reviews & price. DON’T BE FOOLED! By far: worst purchase EVER. Original TV didn’t work from day 1-Replaced with one that lasted 2.5 months. Customer service worthless. Save yourself, don’t do it!

About 2 weeks ago the sound went out on Our 1 year old Hisense 55" TV. My husband was in bed so I Googled to see if I could find a solution. Someone had said to unplug the TV and reboot it. While trying to figure out which wire was for the TV, I accidentally tripped the power switch on the power strip and turned everything off. When it all rebooted, the sound was back on. Fast forward to yesterday, our month old 55" Hisense TV in the bedroom (Yes, we loved our living room TV so much we bought another Hisense for the bedroom!) went black! Yep, no picture!!

On 4/16/16 I purchased a 40 inch Hisense TV. On 8/15/18 I turned it on, it showed a perfectly clear picture, as it always did (for about 10 minutes), then it just cut off. Since that time it has done this repeatedly. The company's customer service dept only advised reset settings. This did not work. Then they advised that I take it to a TV repair shop in my area (at my own expense), and of course it only comes with a 1 year warranty. I am a 67 year old female, on a fixed income, so this presents a hardship for me. I only wish I had researched this product before I purchased it.

I bought a Hisense Tv back in 2015 and the other day my tv went out. I had sound but no picture. I called customer service and told them the problem I was having and they sent me a box to send my tv in to get it repaired. I sent it in and in 10 days I had my television back. But when I removed it from the box the screen was cracked. I called customer service to let them know what had happened and they took really good care of me. They sent me a brand new television. Not one time did any of this cost me a dime they paid for everything. I just wanted to let everyone know that they are the best. I have 5 Hisense tv's in my house and I would not want any other brand. The picture on my television is great. I would tell everyone they have the best customer service out there. Thanks Hisense for everything. Your brand will be the only one for me and my family from now on.

Yes I've had my TV since 2014 and it stopped on me last week. I called the company on the back because if they say it's not under warranty they would not help me with nothing. They wouldn't even try to help me go over anything on the TV. The guy was very rude and I had seen somebody else that their TV quit after 4 years. That's funny because that's how mine is after the service I got from their customers service. I will never buy them again either. The TV in the beginning was great. Great picture. Good sound. Allowed to customer service and product.

I purchased Hisense TV 65N6800 05/07/18 and mounted in our conservatory using a VESA approved close fitting wall mount. Initially very pleased but within a few days I started to experience issues with the remote and also image freezing in Netflix and YouTube, only a power off/on would resolve the issue. I contacted Hisense and they immediately advised that I needed to upgrade the software (so known issue!!!). The software was delivered by email and I was instructed to download and unpack the software packet and plug into the TV USB port. However the TV was close mounted to the wall and needed to be removed from the wall in order to access the USB port. This I did and reattached the legs to perform the upgrade. It didn’t work!

I purchased a Hisense Television on February 23, 2018. Needless to say my remote control has already stopped working. When I called customer service everything the agent (Brittany) told me to do, I had already done the previous night 7-29-18, because I had done research and apparently this is a common thing with this company for their remote controls to just stop working, anyway she told me that my warranty was only good for 90 days and that I would have to purchase another remote control. What a load of bull, I purchased four TVs from them at my time of purchase and if I would have known this I would have never brought anything from them. I will be getting rid of your products and never using your company again.

I purchased this Hisense 65" 4K TV in March 2018 that came with a 3 year warranty, by June 2018 the screen developed coloured vertical lines and patterns within 3 months. I contacted Hisense and described the issue with the screen and was told it is not covered by the warranty. They say it is damaged, we are aged pensioners and live alone with no children. How on earth can they say it is damaged. I cannot afford to buy another TV, we have been without a TV now since early June 2018. Disgusting after sales service Hisense!!!

I was blew away with the picture on the Hisense 4K TV so I bought one then was so blown away with the picture I went out and bought another one. 3 months later had problem with the first TV. Would not take updates. They sent me a motherboard and sent out a repair man out to replace it. The next year the same thing, plus the picture would freeze up. They sent some more parts out, and sent a repair man to replace the parts. My wife was at home when he arrived 4 hours late, she said he was in a bad mood. She said he laid the TV face down on our foot stool. Then when he removed the back of the TV he dropped some of the screws down in to the TV. He asked her to help pick up the TV and they heard the screws rattle inside of the TV. She had to ask him, "Aren't you going to get those screws out", so he had to lay the TV back down, take the back off and fish out the screws.

Our 65” 4K TV is not even 9 months old, and Hisense has been telling us for over 3 weeks that they will be sending a freight company to come and pick up our TV (in which they can’t tell me when). They also cannot tell me when they will be able to replace my broken TV. The worse experience I have ever had and will never buy another Hisense product ever again!

I bought Hisense TV 58 smart. The apps are in Russian and the ones that aren’t are in English just YouTube vids. Like it has only 49 apps all rubbish like the tv, the picture is crap. Have to settings to get them right but never right. Too dark, it the worst tv I ever bought. Hisense 58" smart p5 rubbish. Don’t waste your money. Service are dept rubbish. Don’t help. DON’T BUY: Hisense P5 58" Series 5 4K UHD Smart LED TV.

I bought Hisense 43" 4k LCD tv at Walmart. When I turned on tv I noticed color was a bit off. I played with tint, color, brightness, contrast. Later I adjusted red in advanced setting on picture. I was able to get realistic color on tv. Hisense 43" 4k tv is a great tv if you can adjust color to get realistic picture. Sound is also very good.

Bought the 43 inch 4k UHD out of the cheap TVs. 389 plus the 30 extended warranty. Set it up. Great picture and Roku TV. Hopefully it will last but Costco stands by its service and according to the techs and the salesman they are the high end scale for cheap TVs.

Bought a 65 inch TV from Hisense less than 2 months ago. Suddenly the screen started giving problems and one fine day, it stopped working. When switched on, there seems to be crack on the inside. When contacted Hisense, they said the fault lies on us and they can't repair or replace it. They didn't even send the technician to take a look at it and immediately claim that it was our fault. Would any TV owner break their own TV which is less than 2 months old and within a warranty which Hisense does not want to cover??? Wrote to the manager of Hisense in Australia and it's been nearly weeks and still no reply. I first contacted Hisense customer support 1st week of May and now it's gonna be end of June... the worst TV company ever! Never going to buy any products from them ever!

Bought Hisense TV 50N3000UW, after tech guy installed it and left it stopped working, I just couldn't turn it on, the red light was on all the time. I have tried to unplug it from the power source for 10, 15, 60 min, didn't help. Waiting for the vendor to give me comment on that, but I won't probably watch the World Cup on it any time soon and my trust in this product and the manufacturer is at the lowest level.

DON'T BUY HISENSE! I recently bought a Hisense TV. Within a month the TV was already giving me problems. There were lines on the bottom of the screen. I called the manufacturer and they wanted me to take pictures of the TV. I sent them the pictures, and the manufacturer decided that my TV had to be replaced. They sent me a box for shipping. I would say it took the manufacturer approx. 3 weeks to send me my TV back. Once I received the repair unit, it was in worse shape. It look like someone jumped up and down on the screen then sent it back to me.

My Hisense 50” smart tv was 6 mths old & died on me recently. I emailed Hisense Canada, they replied and said my situation is under review & a decision would be made in the next 2 business days. 4 days went by with no reply so I called Visions in Airdrie where I bought it and they said to call SM electronics in Cochrane, they do all the Hisense warranty work. I called them, they picked the tv up within the hour, said it would be done the next week. It's been 3 weeks now, I've called several times and kept saying the part was on backorder. Finally they said they will come by next Tues to give my tv back, I ended having to go to my parents house to watch the rest of the Stanley Cup playoffs, when they said I would have it back before then. I am very dissatisfied with the Hisense experience and feel if they couldn't get the parts in a reasonable time then my unit should have been replaced. I will never buy Hisense again.

Bought 2 48" Hisense TVs in May, 2014. The picture went on 1 of them 2 weeks ago and had to buy another tv to replace it. The picture went out on the 2nd one last week. Kind of strange they both lasted 4 years almost to the day of when they were bought. Pretty sad that stuff you buy these days doesn't last like things that used to be made in America back in the good old days.

55" 4K Smart TV was in service less than 8 hours when it began to smoke and make a sizzling sound. TV was immediately unplugged and fire ceased almost immediately. Horrifying experience. Will return to Walmart for refund and damages.

Customer service is really poor, they don’t know how to put report in case number even they created the case number. This is my 3rd time to send my TV to Hisense warehouse. Every time they sends me back without repair. In my life is big mistake to pay less and get trash. I shouldn’t trust Hisense after all. Everyone want to pay reasonable amount of anything. So do I. Anyway my TV is 4th time in workshop at Hisense warehouse and when I called them after week to making sure this time if lucky the fix problem but none. I spoke to supervisor and I have told, "Yes we fix your panel screen cause had dots on it."

Purchased a 55" smart tv from Wal-Mart in 2015. Loved the tv. Had a great picture. The moment I took it out of the box and hung it on the wall it had problems. Everything had to get updated right out of the box??? Brand new tv and all the apps, and operating software is out of date. Raised my concerns right away. Called customer service and they walked me through the process. Everything started to work except Youtube. Called back. Was informed it needed a software update. She made a case and informed me I would be contacted. Time went on since it wasn't important, and forgotten about. Called back several months to find out what was happening. Now they stated that have new software and were unable to locate my ticket number. I requested another ticket and they sent out a tech to look at my tv.

The motherboard and/or Android application - I for this 55" 55H6 TV with my insurance library after my house caught fire and I almost died and lost my arm 10/2015. A few weeks before Super Bowl or started blacking out, freeze channels and stuck pic frames. They sent A tech or he replace the motherboard. The next day it attracted doing the same **. I call him back. He referred me to Hisense again. It took A few conversations from an inexperienced customer service rep to send me another box 2 weeks later for them to have my tv 6 weeks and I missed the games at my house with my friends. Had to go out.

The Hisense TV are cheap but not worth it - Bought a Hisense TV not even a year ago. Was wiping it down when it crack and tech support team they have is no help at all starting with supervisor Jerome. This brand is no good.

Definitely feel cheated and deceived. Allowed me to believe for 30 days I would have my tv fixed or repaired just to find out it's not in the warranty. Looked in the contract. Didn't see that. I will never purchase a tv with that brand ever. An advice anyone ** not to also.

My television did not come with a plug and a broken remote. I spoke to the customer service and they were every understanding and expedited my issue right away and will send me the missing parts. Debbie is the best!

Bought the tv (Hisense 55 4K/UHD H6 series TV) in August 2017. Haven’t been impressed with the picture since we got it. Actually our two other HD TV's have a great picture, both 42 inch. One a Philips. The other a Hisense. A couple of months ago the screen background looked like the dust on the hood of a car with tiny raindrops in the dust. I called my cable company who came out and checked my router and cable and said it was all ok. They put in an amp to boost the signal. I then called Hisense too many times to count and have sent them numerous videos, one set of videos they lost and I had to send another set. After arguing with them that something was wrong with the picture they sent me a box.

First TV died in 48 hrs, sent back to Atlanta, second TV a few months and dead. Wait on a box send 2nd back? And wait... Superbowl is today and I didn't want to watch it anyway. Cheap parts in cheap TVs = cheap useless **. That are spending more on shipping than the damn thing is worth.

Hisense 65 inch Smart TV - Our television stopped working within 6 months. It has a 5 year warranty. We have been waiting two and a half months for the replacement and they currently do not have one in stock and they are telling us we can either wait for an undefined amount of time or get a refund in which case we have to ship them the TV and then they will start the refund process which takes 30 days. They're real eager to take your money but they're not very eager to give it back.

F.Y.I if your Tv is 4 years or less it may be under warranty and can get repaired for free with shipping pre-paid by them. I purchased a Hisense 55" 4k Smart tv in 2015 from Walmart. It went out on me on Dec 20th, 2017 (black screen/no picture but sound). I was pissed... especially since Black Friday had passed... I read all sorts of horrifying stories about them and their products, looked at endless YouTube videos on repairs for my issue, and even considered calling it a loss and buying a better brand TV. Weeks later of letting this consume me, I suddenly realized that I never contacted Hisense customer service to even see what options I had if any, so I Googled a number and called. To my surprise, after providing the model and serial and some simple troubleshooting, I was told it was still under the 4-year warranty and they would ship me a box.

Don’t buy these TV's. I had a new 65 inch tv that was just over a month old and died. Trying to get a new one or refund is a joke. I have been 3 weeks and still no answers. Every time I call, they apologize and say that someone will get back in touch within 48-72 hours but no one calls. Don’t bother with this brand. Buy the tried and true. Lesson learned.

Purchased a 55" Hisense 4K TV (H6 Series) from Best Buy in Sept 2017 and have had constant pixelation, artifacting and ghosting with the video. Contacted their customer service and sent a copy of my receipt and a short video showing the crappy image quality. I have two other 1080p TV's (Insignia and Acer) that I tested side by side against the Hisense using cable (Xfinity) and Blu-ray players (Samsung and Xbox One) as sources, using 3 different HDMI cables/ vendors (Hi Speed and 4K rated) and the pixelation only happens on the Hisense. Based on what I can tell, it seems the HDMI ports (all 4 of them HDMI 1.4 and HDMI 2.0 enhanced) are having issues converting the signal and/or the processor on this TV is bad. When streaming 4K/UHD content from Amazon or Netflix (through the Ethernet port) the picture quality is really good and works as expected. When streaming any HD signals through the HDMI port however, the image is chunky.

I purchased a 55 inch Hisense smart tv from Walmart. (Probably where I went wrong). Not even after 24 hours after having it the screen spontaneously decided to go to a complete blur with random vertical lines as well. It's a week prior to Christmas. So now I have to pack the tv up. Print the packing slip and attach it. I don't own a printer so that's super convenient. I have to put this big ** tv back in my car and bring it to FedEx and ship it back to them to diagnosis the problem. They have not promised me compensation nor that they would even repair it.

I didn't expect a LOT given the modest price of the Hisense H7 UHD Monitor with HDR10 High Dynamic Range, but at least I expected a complete uncorrupted image the second I turned it on for the first time! I ordered the monitor from PC Richard in NYC delivered to my home, and when I came in this evening I saw it sitting on the landing. So I carried it upstairs to my place, opened the box, and the first thing I see is a cautionary note saying "This monitor is VERY sensitive - please place face down on a soft surface". So I did - I put it on a large pillow on the carpeted floor, before I screwed on the feet so it could freestand.

I purchased my 55" Hisense TV 10 months ago. So disappointed. Not the best picture and yesterday when I cut it on, it is just a black screen although you can hear the sound. Called cs and the first time they answered, it was so noisy in the background I had to hang up and call back. Just to find out they have to ship me a box that I should have in a week, then mail it in. How long will I have to go without a TV? I am so upset. Will post later with results.

The Hisense 50" smart TV performs perfectly and includes the most sought after preloaded streaming apps. This is a Walmart exclusive brand which outperformed the Samsung we originally had. The price was also highly competitive as compared to the 50" Samsung.

I purchased my 40" smart TV during the holidays in 2015. It was about 2-3 months before I set it up. The set up was fairly easy. I was pretty happy with purchase. Then the TV started turning off for about 10 seconds, then it would power on again. It was sporadic, so at first I thought maybe it was the cable. After a few months, it would happen from time to time, but by then, I had the TV for over a year. This year during Thanksgiving, it happened while I had company. I was so embarrassed. My sister had one, so I asked if her TV did the same. She said not at all.

My first apartment and I was looking for a moderate sized HD TV with economy of price, a sleek design and great resolution as well. Its clarity is exceptional with all features. It is lightweight which makes for easy placement and very portable so I can turn it in any given direction. It is very stylish and can be wall mounted. It’s always ready and when left on for long periods emits no heat. This is a real winner 10/10. I love it!

Purchased 50 inch Hisense TV (1st mistake) from Walmart (2nd Mistake). Set TV up at home worked fine for 1 week then TV started to show green pixels. Anywhere it was black on the screen. Called Hisense, opened a case. They sent me a empty shipping box. We shipped the TV to Hisense for repairs, they actually repaired and shipped back the TV within 6 days! Only to open the box and find my 2 week old repaired TV broken and cracked! Had to send pics and e-mails and another week of ** went by! Shipped TV back to Hisense so they could inspect it and send me a Refurbished TV!

Well, bought the fridge from supplier in Cairns. Had to have repair when fridge was one week out of warranty. One small part. Called the 1300 tel number in Australia. Rude, nasty young man! Told me he was too busy and only really interested in warranty work. I explained the appliance repairer had called numerous times with no luck and that there was another repair to be done and had no luck ordering a simple part! He said he would call back IF he was not busy. Apparently, next day he did call and then hung up!

Relatively new and so far our Hisense TV works great. Although it might be a tad large for our smaller viewing room. Love the picture, especially night cityscapes, country landscapes; clarity wonderful compared to old tube set; would have preferred Sony or LG but price was right for us on sale at Best Buy. Sound's also good with added speakers.

We've had this TV for 3 months. After a month it started screeching after changing any channel. Awful sound and so aggravating. No way to fix it. The most we have been able to found out is that this problem coincides with a change in software and we have to wait until a fix is developed. Totally unacceptable. Can't wait to dump this piece of crap.

My experience with these people has been absolutely horrible. After purchasing my television (Hisense 40") from a Wal-Mart some time in October of 2016, I began to have issues with my television almost immediately after plugging it in out of the box. The television would turn itself off and back on again on its own without me wishing it to do so. Initially I thought the television was just calibrating itself so I didn't think much of it. I didn't really use the TV much the following week. After about two or three weeks after purchasing a DVD player, cable & internet and a PS4 I began trying to use my TV much more frequently for movies, cable TV shows & online video games. Almost immediately it became apparent I had a problem.

After only 3 years, the picture went out on my 55 inch TV. My husband is a recent amputee, so we can't afford to buy another one for months. The TV was his form of entertainment and now he has to sit on the porch and watch a small loaner. This has been hard, because our summers have been 100 degrees, and now we are getting cold fronts coming in.

I purchased the 39 in Smart TV the first week of Oct. But didn't have it set up until 4 DAYS AGO... Was working perfectly and I loved it even though it didn't have Hulu access. This morning it started turning off, after the 3rd time it wouldn't come back on even with the on-TV power button. I contacted Hisense and now I have to return it to them. It worked for 4 DAYS!!! And now I have to WAIT for a secure box to send it back, dropped it off at UPS or FedEx, WAIT until they repair or replace it and then WAIT to get it or a replacement back!!? It worked for 4 DAYS!!! NEVER AGAIN will I trust an off-brand!! I had a Phillips TV for over 25 years, an RCA for 15 years and a Panasonic now for over 5 years and it's still going strong... So angry right now!!

The brand new Hisense TV I bought 4 months ago with 3 year warranty just suddenly stopped working properly. The display just suddenly went black but the audio was still working. My sister rang the customer service and after a week 2 technicians came to our house to have a look. They later found out that the Hisense should replace it as it can't be fixed. After a week of waiting no one has called us to update regarding the replacement. So I called on a Monday. They said that they haven't got the final report yet from the technician and will call me back 24-48 hours regarding the update. After 48 hours no one has called me again and decided to follow it up.

I loved this TV until I decided to use the smart part of the TV. It has lots of loaded content, but it's ancient. I decided to save some money and cut the cord. I can only use the apps that are preloaded on the TV. I paid in advance for a full year of Feel which is now Hallmark movies now. I can't use it with this TV without buying the same thing you need for a regular TV. Definitely a waste of money since we paid more than double for this TV compared to another of the same size. It's 55 inches and has a beautiful picture. I have no other problems with the set except now I need to spend even more money.

I had been happy with my Hisense 55 in TV until the picture just went out after about 3 years. CS told me to take it to a repair shop because it isn't under warranty. Too bad no one will work on these TVs!

The gentleman I spoke with was mistaken. I received the newest line of tv, brand new. I still stand by how inconvenient and frustrating it was to get to this point but am happy with the outcome.

Reported to Hisense customer service (in Jamaica) that my new TV had white dots all over the screen less than 6 months after I bought it. It has a one-year warranty. Customer service said I had to send a picture of the TV (all 4 corners, as clear as possible) before they will send a technician. I sent 2 of the best pictures that I could take with the only camera I have. Hisense responded to the email saying they weren't good enough pictures. I called customer service again and said I can't take any better pictures without a professional photographer. Supposedly, a supervisor will call me within 24-48 hours. Delaying tactics, obviously. I wish I had read the reviews posted on this website BEFORE buying a Hisense TV.

We strongly regret buying Hisense! The first TV did not work right out of the box. We exchanged it at store for another. That one worked fine. We bought 2nd larger Hisense TV for living room... 5 months later our daughter accidentally cracked the screen. I called 'the Geek Squad' & was told that they can't send repair man because Hisense will not release parts to anyone. So, I called Hisense. The gentleman there said they don't handle any repairs. He said I had to call a local repairman & have him call service dept. to see if parts were avail. So, I called local repairman. He would not call Hisense, he had dealt with them before & never had luck getting replacement parts. So, I called Hisense only to be told they do not even make replacement screens. You cannot claim to make 'high end' products & not make replacement parts for something as commonplace as a cracked screen. IMO, they deserve a big fat ZERO!!

I just bought the Hisense 43 inch 4k UHD smart TV at Best Buy yesterday. It is certainly an improvement to my 10 year old 1080p flat screen TV but not nearly as good a TV as say our Sony 43 inch 4k UHD smart TV in our living room. What I first noticed after getting it set up is that they don't offer all the apps that I am accustomed to. It's missing Hulu and some other mainstream apps. It does have Youtube, Vudu, Amazon however. It uses the Opera app, which I am not real fond of. Although the picture quality is decent, if you are looking at the TV straight on, colors look vibrant and bright, but if you walk from left to right side or up or down and not straight on at the TV those colors fade and the brightness fades a tad.

If I could give no stars I would. I have a 55 inch tv I got from Walmart 4/17. It only recognizes HDMI1 and when I called to file a complaint to either receive a new tv or get a refund I was hung up on by the first rude representative. I called back I got Jeff and his attitude and tone of voice was rude. He then forward me to the manager on the floor who was Jarone. His attitude was ok I guess, it was like the other two. I had to call back for them to trouble shoot my tv and I got some lady who talked to me as if I was not smart at all, like I had no clue how to do something as simple as plugging the cords in the right input. You can't have a horrible product and horrible customer service. Hisense work on that!

I purchased a 40 inch Hisense TV from Walmart on 01/26/17. Took it home, hooked it up would not power on, returned it within the hour and was given a replacement. The replacement worked find until July 2017. Turned it on would not power up. I returned it to Walmart and was told the tv was out of store warranty. It only had 90 days store warranty. I would have to contact Hisense. I contacted Hisense the next day and the tech told me that a repair man would contact me the following week. On July 20th the repair man came to my house and repaired the tv. It worked fine until July 23. Again it would not power on. I again contacted Hisense Only to be told I would have to ship the Tv to the Warehouse for them to check it. And it would take up approx. 2 weeks. Even spoke to a manager who told me the same thing. Even asked for a refund only to be told no refund.

Hisense Smart TV is a big rip off. The TV does not work as a smart TV. The web browser does not work, the apps do not work. They all quit shortly after purchase. Customer service sucks! We need to file a rip off class action lawsuit against Hisense!

I had a tv for a year and half. The screen went white and it stopped working. Still under warranty I called customer service and they said they would send out a tech to repair it in 3 days. However it took 2 and a half weeks for the tech to even come. He took apart my TV and said he could not fix it and that I would have to return it to Hisense. I then contacted customer service again and was told I would be shipped out a return box and label. That took another 2 weeks. I got the box and packed up my 55 inch TV and had to load it up myself and take it to UPS because Hisense would not pay the extra $10 to have it picked up at my home.

I have had this Hisense 55" Ultra HDTV for about a year and a half. It was in the Walmart aisle for a super-low price, so I bought it for my bedroom. I have been nothing but pleased with this purchase. The picture is as good as, if not better than, the $1500 Samsung UHD that I have in my living room, and I think I only paid about $550 for the Hisense. I would add that the sound is exponentially better than the Samsung --- I had to buy a sound bar for my Samsung because the sound was so bad. Great picture, great sound, great price --- all I want in a TV. AND the Hisense came with a four-year warranty (it is my understanding that the warranty is now only for 1 year). The 3-year extended warranty is only $69 at Walmart if you wish additional peace of mind. Even with the addition of the warranty, the price is much lower than for a similar name-brand TV. I have no hesitation recommending this product.

I bought the above TV from Harvey Norman Loganholme, Queensland. I purchased it for $600 and this included a 4 years extended warranty. This brought the total warranty to 7 years. I bought in late January 2017. Late May 2017 I was sitting on the sofa and started the TV with the remote. A white blotch appeared in the right hand corner. This blotch grew progressively bad until the whole right hand quadrant was black. Hisense sent their technician and he wrote 'crack' on his report. Hisense tell me crack means internal accident damage. They also said impact damage. Harvey Norman argued that they would not pay my money back. After a great deal of trouble and arguing, Harvey Norman told me I could have my extended warranty that they said was $60.00. The breakdown is not mentioned on the invoice.

We bought this TV for our parents on a Black Friday Special 6 months ago. This box was not opened at the time of purchase as it was for a spare TV for them. Their TV quit working so they opened the box to use it and it has "no remote" & "no TV stand" in the box due to packaging error. So we can't program without the remote and the TV can't stand without the legs. We contacted the company and they couldn't help since it was past the 90 day window. We could purchase the items for $45 from them. We can buy new far cheaper on eBay. Poor customer service as this was not correct to begin with. Buyer beware - open all boxes at time of purchase.

Do not ever buy a Hisense SMART TV. First their apps go through Opera store, which believe it or not does not HBO or local internet companies available on their apps. So basically you're buying a TV that is not so smart. And their customer service is horrible. The first time I called they said I could buy a Roku to hook to the smart TV and then I could get HBO. Hmmmm... Didn't I buy a smart TV so I wouldn't need any other Appliance? They say that they will wow you but they do not back their TV. They told me to contact opera store and when I asked for the phone number they didn't have it... What kind of customer service is that. They said I needed to contact where I purchased the TV. When I contacted them, since it was over 15 days for Smart TV, I could not return it. So basically I have a piece of crap.

Well let me start off by saying I signed up for this because of the help that goes to others, I just wish there were more charities to choose from. Everything is about the same compared to some of the higher priced televisions.

Hisense did send someone out to fix my tv. The technician said that it couldn't be fixed and I was eventually given my money back. It took a long time and a lot of persistence.

Hisense TV has a beautiful picture and colors are bright and vibrant. The only drawback is the speakers are in the back. Nevertheless, it is very good quality. I have no issues with it since I purchased it in 2012.

I purchased a 40' Hisense TV on sale for well under $200. The TV has met my expectations and I believe it to be an exceptional value for the price. I use it as my entertainment center (computer monitor, TV, with my sound system). However, I seem to be getting a small amount of burn in where the address bar is when I am the internet. But for the price and quality I cannot complain.

I have no problem with my TV, but I do have a problem with calling the 1-888-935-8880 which is suppose to be customer service, I called them to get one long screw that goes down into the bass of the stand, and they send me eight small screws, something that I don' t need. Then they asked me to send them a picture of the screws they sent me, and a picture of the area that the one screw goes in, and my daughter did, and they still trying to tell me those are the screws. People don't waste your time talking to non-speaking people who don't speak English cause you're wasting your time.

I purchased a Hisense 65" 4k Ultra Tv. Had it for a week - it went out. I thought okay I have a 4 year warranty. What they don't tell you is you have to box it up and WAIT for someone to pick up then take to their warehouse (no idea where that is) - THEN they may send you a new TV or repair yours so you can be without a TV for who knows how long. The thing is wall mounted and weighs 85 lbs. Really? I am returning to the store where I purchased. And purchasing one where they come to the house. Who honestly wants to keep lifting a 85 lb TV off and on Wall mounts? Buyer Beware - their warranty is junk.

I purchased a bad television from this company. Is it pure junk. From the moment I opened it up it never turned on. I have made several attempts to contact the customer service and went to the point of having it escalated to a management team who has never returned the calls. They do not stand by their Product. NEVER Buy this brand. It's pure junk... it doesn't even warrant a one star.

I bought a Hisense 55" smart tv in 2014, had issues with pulling up/freezing apps from the beginning. Called Hisense multiple times, they kept putting the problem on my wifi or Roku box. I spent hours on the phone and with technicians at Roku and cable company. Getting a new router did help but still had the same issues. They finally sent out a repairman that said I needed a part. When I told Hisense that, they said I would have to send my 55" tv back to them and I would have to eat any damage that occurred to the tv!!

This item is good for what I paid for it on sale. However, they need to improve their customer service. I advised them 1 month ago I rec'd no remote. I had no reply to my email directly to their customer service site... Unacceptable, I had to borrow one to set the tv up...

I have had very few problems with this TV. It looks good. The price was great. I cannot find anything wrong with it. I am sorry there is one thing wrong with it. It is the way that you would hook the HDMI cables up to it. They are relatively hard to get to but once you do everything is great. The picture is great. Though the looks of the TV is great the price was great cheaper than any of the other ones for this size of 50 inch. I can't tell you any reason why I would buy any other TV.

I just purchased a Hisense tv H6 50 and I realized that I have made a big mistake buying this tv. After having the tv for a week, the unit started freezing up. I waited for a month and the tv froze again and the only way to make it work is to disconnect the power from the unit then the tv will work again. I called Hisense customer service. I explained to them the problem with the tv and I was told that they will have to send a technician to replace parts on the tv. This is only 2 months old tv and it already froze 5 times on me.

On a budget with a family it's hard to pay out a lot for entertainment alone. When I seen this t.v. with a 42 in screen for a little over $200.00 I was worried about the picture not being clear and the sound not being so clear. But I am happy to say it's been a great t.v. The sound and picture is great. I would recommend this t.v. to anyone that is on a budget with a family to raise. Thanks to Hisense. It's a real good t.v. for the price.

I purchased the Hisense H6 55 inch smart tv about ten I months ago from my local convenience store. My first mistake was that I went against my better judgement and purchased a tv from a company until that I had never heard of. Second, my bookkeeping was sloppy. I lost my receipt. Boy do I regret that now. Soon I started having issues adjusting the time and when I called customer service I could barely understand what the service person was saying. Eventually we resolved that issue. I bought this tv like I said about ten months ago. On or about month number five the picture would freeze up and I would have to unplug and replug the power cord. At this point I'm still somewhat satisfied with my purchase.

Model H3c - This is the worst buy I have ever made and customer service is useless insisting the problem is my fault because I do not know how to use a television set. The automatic channel scan function as well as the tuner stopped picking up channels. I had the cable company check the line and it is good the problem is in the t.v. set. But customer service insist that cannot happen so they refused to help. Scan channel cannot pick up any channels but I input channels manually and some are tuned in but not all. I recommend that nobody ever buy from Hisense. I will also post my experience online for everyone to see.

I purchased a Hisense 50" HD TV in December of 2016. By January of 2017 the tv no longer works. Thank goodness it came with a 4 year warranty right? Well I will let you decide. I called Hisense and explained that my brand new tv stopped working, and two weeks later a tv repair tech shows up. The tech takes my tv apart and puts the new parts in, and it still does not work. Another phone call to Hisense and another two weeks the tv repair tech is back with a new part. And again the new part does not work. A third phone call to Hisense, and they want me to send the tv back to their warehouse in Georgia. A week later box shows up on my doorstep. I am now in the process of packing up the tv and sending it off to Georgia. At this point I really don't care if Hisense fixes it or gives me a new one.

This product is the worst. As soon as it was a year old a screen popped up wanting to update. Called customer support and they explained the TV missed the updates while it sat at the store, so now the updates blew the motherboard and nothing can be done. Would never waste money on a product that self-destructs like this. Never have bought such a terrible TV, and never will again.

I purchased my Hisense product about 8 months ago. A portion of the screen went out. I called in to customer service and explained in detail what was going on with my device. I was then advised to take a picture with the television on and visible at all angles. I was then informed that after I sent the picture I would receive instructions to send the television off for repair. I never received the instructions for product repair. After following up today I've been told my TV won't be repaired. The representative should have never stated my product would be fixed. This company makes promises they can't keep. I will never purchase another Hisense Product.

I have purchased a hisense led tv under 4 months ago, have lost the receipt and therefore have no warranty. Turned on the tv and had a horizontal line the whole way across. I live on the 3rd floor of an apartment so dropped it down. Never again hisense.

I bought a Hisense TV 9 months ago. I turned it on one day, and the screen had lines running across it. The customer service people were very nice, but it took close to a week for a reply, and then, only when I phoned in. After sending 4 different photos of the TV, I was told that it was caused by physical damage. That tv never moved from the spot that I placed it in after I bought it. It still has the plastic tape around the screen. To no avail... no response from them. I just am very disappointed and now without a TV. It took me a long time to save for it. They just didn't care, and for them to tell me it was caused by physical damage... from pictures??? Seriously? DO NOT BUY HISENSE TV's. They do not stand behind their product!!!

Super professional and friendly customer service. My TV screen was malfunctioning after moving homes there was black lines across the TV. This was 22 months after purchase and I will be honest that TV was on for at least 9 hrs a day everyday. After contacting Hisense customer service it took maybe about 10 minutes for them to set me all up with a shipping label for them to fix my TV. It took maybe 4 days for them to receive and 2 days after that for them to contact me in regards to my TV. Turns out LCD had been broken and they decided to ship me out a brand new tv same size and model which arrived one week later. That was super unexpected and I was really happy with the way they handled everything. I can honestly say I'll be a Hisense customer for as long as they stay in business.

Paid $550 for TV 3 yrs ago. Great everything. No problem ever. Today it went dark & died. I went thru all procedures to try to revive, but not successful. Viewed reviews on other sites, seems to be a common problem. Hisense considered cheap knock-off brand. Went to CES show in Vegas 2013, Hisense rated #1 TV in rest of world 9 yrs running. 2013 first yr in USA, reason I bought. Now out of warranty. Probably won't repair. Big bucks down the drain. Good luck to all other Hisense TV owners.

Hisense 40 inch led smart tv - Very good tv lots of features, several media inputs picture is great several volume and picture adjustments to work with speakers maybe could be better.

Less expensive unknown brand. Bought on Black Friday 4 years ago, on Walmart.com. I had concerns at first as never heard of this brand and barely any reviews. Easy to program and use. I'm a novice at this. Have had no problems, great TV, great color, sound, lightweight. It's a shame this brand of TV is hard to find now.

Well I got this TV last year during Black Friday and it was on sale at Walmart for $88, its a 32 inch Hisense TV. Is great other than it has a problem of having blotches of white in black. You can see it if you have it on the screen, it's blank you can see the block of the Y in the boxes where its black. That's the only thing I don't really like about it.

Hisense 50G bought from Walmart and company warranty for 36 months. This 50" model has Wi-Fi so its a Smart TV and its UHD 4K. It is my 3rd Hisense and we will see what reliability is like good value at $550. Poor sound off access viewing not very good but it was inexpensive.

Works perfect, sharp picture, smart TV. Great price for size and picture sharpness and quality. I would buy again. Was worried when I purchased about unknown to me brand, but got a 2 year extended warranty which appears to of been a waste other than for a peace of mind.

Very good picture and very easy to operate, hi sense 50 inch smart tv , 50" hisense led 1080p 120hz smart hdtv w/ Wi-fi , I am very happy with the quality of the television!