Hisense TVs Reviews

I bought the TV new from Walmart online. Received the box un-damaged, but had to have a shoulder surgery and could not hang the TV right away. When I was able to take the TV out of Box and plug up the screen was busted. Now, past the 30-day return from Walmart, I went to Hisense for the 1 year manufacturer warranty. Providing the pictures below, they said it wasn’t covered by their warranty. Notice I haven’t even taken off the labeling and protection it was shipped in.

Bought a 55” TV. Less than 38 days the picture had lines in it and the screen was shuttering. Hisense customer service bad. They wanted me troubleshooting the TV. I say no. Want my money back. Bad product ...And I got insurance on this TV, and I have to deal with all this now.

I purchased this Hisense TV in April 2026 this is now Sept. 21, 2026. I have been going back and forth like a yoyo. 1 minute they will help the next they will not reimburse me for a tv that never worked when I purchased it. I did everything they required and they still say no. They are rude and disrespectful. Do not purchase their tv. It will break and have issues and you will be chasing your ass for months getting them what they request. Constant left hand does not know what the right hand is doing. Require information you cannot provide because it was purchased online through Walmart. Beware!!!

❌❌AVOID THIS BRAND. I bought a Hisense TV 55A6KTUK from Amazon on 1 August 2024 and, after just over two years of normal use, the TV has developed a serious screen fault with severe flickering, lines and distortion across the picture. I followed Hisense’s troubleshooting instructions and carried out their built-in Picture/Test Pattern. The fault is clearly visible even on the TV’s own diagnostic screen, confirming that it is an internal TV fault and not an HDMI cable, external device or input. There has been no accidental or physical damage to the TV.

⭐ BUYER BEWARE — DOCUMENT EVERYTHING IF YOU BUY HISENSE. I normally give a company the opportunity to make something right before leaving a review, but the way Hisense has handled my warranty claim deserves to be documented publicly. My 75-inch Hisense TV began power cycling — Hisense logo comes on, TV shuts off, restarts, and repeats. I contacted Hisense and opened a warranty claim while the television was still within its 3-year warranty period, which was confirmed during the process.

I have had the absolute worst experience with this product and company. My warrantied Hisense tv stopped working after 18 months. It took me 6 weeks to get the issued resolved and it was not resolved to my satisfaction. I spent a total of 4 hours on hold including one day with an hour hold. They never answered the line called "customer service". I was misled, gas lighted, lied to. I was told I was contacted for a service call and refused it which was an outright lie. They emailed me several service status notifications with a service date on a day that had already passed. The service status notifications included a number to call for help with an invalid extension. The extension included was "0". When pressed the called dropped.

I am writing this review to express my deep frustration with Hisense customer service. While I have no complaints about the quality of the TV itself, the support team I encountered was incredibly unprofessional. I reached out for assistance with a sound issue, but my experience with the first representative was poor; after struggling to resolve the problem, she simply disconnected the call. When I called back, I explained the situation to a second representative, only for him to place me on hold and disconnect the call as well. It is baffling that a company would allow this level of service to continue, as these interactions are clearly the primary reason for their poor ratings. I give their support department a failing grade. Ultimately, I did not receive any help from the company, and I had to rely on a friend to come over and resolve the sound issue for me.

I recently bought a new 40 inch Hisense Roku television and I'm totally disappointed with the product. When viewing the channel guide the tv refuses to accept the remote's commands and freezes up. I've talked to other people and they are having the same issues. I will not buy another Hisense product 😤.

I had bought a Hisense Roku TV 3 years ago and it's been hanging on my wall mount. First it kept turning off and on its own and then it completely stayed off. I will never recommend this system to anyone. Don't ever purchase this brand!

I purchased a Hisense 12K INU PAC APP 122 on 7/18/2026. This unit should be able to cool 650 sq ft. I am using it in a bedroom that is 80 sq ft. It is failing to cool this room. The setting is on Cool 61 degrees. It has not even brought the temperature down to 68 degrees. The temperature outside is 85 degrees. This unit is defective. I want my money back. I have been using a Toshiba 8000 BTU unit that cools the room down to 62 degrees in less than a half an hour. The Hisense unit that I bought is a piece of junk.

My Hisense is two years old and suddenly I received a shuttering screen with lines. No picture just lines. I bought a warranty from Walmart and Allstate and all I received was the runaround!!! Allstate finally stated that my tv had damage which it did not, Would not honor their warranty. I feel like I've been scammed. I missed the World Cup because of this crap!!!

I bought Hisense Roku 55” television 3 years ago at Costco. Today the picture failed (suddenly disintegrated into vertical lines). While I liked the Roku user interface I am angry that a nearly new television is headed for the landfill. Nowadays appliances aren’t repairable beyond an inadequate 12 month warranty. Goodbye forever, Hisense.

Hisense TVs are NOT bad TVs, and you can save money and get good picture quality. HOWEVER, GOD HELP YOU IF YOUR TV HAS AN ISSUE. Briefly, we have a Hisense 85 inch QD7 mini-led QLED television which we bought last October. In the middle of May (which made the TV only 7 months old), it started shutting off for no reason sporadically. We would unplug it, wait a minute, plug it back in, and it was fine. Then, a couple of weeks later, the HDMI ports would all stop being recognized by the TV at once. Our sound bar and DVD player would just both stop working through the TV. Again, unplug, wait a minute, plug back in, and it worked.

I purchased a Hisense 58” TV in January of 2026 as an inexpensive 2nd TV. I used it a few times and it worked fine until the other day when the screen was wavy and black in parts. It has never been damaged in any way but after submitting images to Hisense, they said it was damaged and they would not warranty it. The call center was useless and they sounded like they could care less. It should be replaced as it’s only 5 months old.

Made a HUGE mistake purchasing this TV!!! It absolutely has a mind of its own as it goes back to home screen in the middle of movies, and if you pause what you're watching, it jumps to the end of the show. The volume level is an absolute joke! Level 20 sounds the same as level 100!!!

Hisense 55UG75QG will not populate broadcast tv guide information. The guide just shows no program for all the channels. It shows the correct channels for all the stations but no other information. I can force it to show information by selecting a channel but within hours the information is gone. Hisense sent out a repair tech to replace the main board but that didn't work and even he said it was a software issue bit they keep saying it's not a tv issue. I've done factory resets, rescanned channels and firmware updates but nothing has worked. When I talk with Hisense they do not seem to understand how broadcast tv works. I have an outdoor antenna and 4 other tv's from other manufacturers that work fine so it's not an antenna issue. So far it's been a month of back and forth with no resolution!!

The TV is 3 years old and now it's trash...won't let me delete apps like Disney+ and Apple TV (and real NO warning about the danger of the storage, now I see that it's a little flash that I could have missed if I wasn't looking!). Discouraging and a total waste of my 3 days of time trying to fix the problem. Can't access the menu to factory reset, but my reading says it doesn't even help. When you try to delete an app, the TV just shuts off. I'm too old for this kind of frustration! Make a better product! I'm done.

Absolutely garbage! Will never buy another one of this company's products. I bought this TV last year during the NBA playoffs...so it maybe lasted 1 year. Again, absolute garbage! Your customer service feels like a scam as well. Wow! So disappointed with my decision to trust your company!

Constantly crashing, sooo annoying. Never, ever buying another Hisense product. My Onn is awesome, makes this brand look like the low bottom cheap build that should never even have materials wasted on making it. Might as well just flush money down your toilet, it's at least more energy efficient.

I bought two TVs from Hisense—one recently and one just over a year ago—and suddenly both remotes stopped working. I contacted customer service, and what followed was incredibly frustrating. Over the course of a week, I exchanged at least 30 emails, repeatedly sending photos and videos as requested. Each time, I was asked for more information with no clear resolution in sight. Now, after all that back and forth, I’ve been told they won’t fix or replace the remote because it has a small scratch on it. That’s their reason for denying support. This has been one of the worst customer service experiences I’ve ever had. Because of this, we’ve decided to return one of the TVs and won’t be buying from Hisense again. Really disappointing.

I bought this 58" Hisense Roku tv a couple months ago. IT HAD BLUETOOTH, now it is not there. I wanted to pair a set of ear pods so I could hear without bothering everyone in the house, FOLLOWED every direction, they showed buttons, or things listed that was NOT anywhere on mine, saying to click it. I wanted to put my roku remote & my Sony DVD remote to sync so I did NOT HAVE TO USE 2 REMOTES, WELL THIS CAN NOT BE DONE! They said get a UNIVERSAL REMOTE! DID THAT AND TRIED EVERY DIRECTION AGAIN (WITH ALL DIFFERENT LISTS THAT WAS NOT ON MY TV SETTINGS) SO THAT DOES NOT WORK EITHER!!!! DIFFICULT TO GET THE PICTURE SETTINGS RIGHT AS WELL!!!!

Bought a 58” tv. Less than 1 year the picture had lines in it and the screen was shuttering. Hisense said send pictures. Without seeing the tv they said the screen has damage which it does not. They will not honor the warranty. They will not look at it in person. Cust. Serv. Is useless.

I bought a 50" Hisense TV from Costco. In fact, this is my 2nd Hisense TV. I bought a Hisense TV because it has a 3.5mm headphone jack terminal. The 1st TV headphone jack worked fine. Thus, I just bought the 2nd Hisense TV because the old (1st) Hisense broke at the 3rd year stage. The headphone jack on the brand new TV doesn't work so I subsequently called Hisense customer service. The rep stated that it was dependent on the headphone manufacturer. I stated that my 3.5 headphone worked on the other Hisense TV before the TV crashed! Why is the bad Hisense customer serivce not to mention that Hisense has a built-in 3.5mm headphone terminal, which doesn't function!!!

It took the tv all of 3 months, before it tore up. Now it's takes all of about 5 mins watching TV before the screen turns white/negative color and you have to power cycle the tv to get it back working correct. I will never recommend this tv or brand to anyone. I have a Philips tv that's still going strong for over 15yrs.

I have had 3 Hisense TVs to stop working for me. I purchased two and one was replaced because it stopped within a couple months. Now that replaced TV has stopped working. I will never purchase this brand again. I will not even recommend this brand to anyone.

We purchased this brand new from Walmart. The next day we tried setting it up but no HDMI or coax worked. Called support. He could not figure it out and said a second level tech would call me within 24 hours. 48 hours later and no one ever called to help. So we returned and bought another brand.

I was so excited with my Christmas gift from my son. I loved my 100 Hisense but my love bubble was just pop today. My beautiful TV while I was watching it picture went to lines vertical different colors. We tried turning it off for awhile and unplugged it for at least 40 minutes. Still no picture only sound.😞. We only had it for almost two weeks and it’s not working. Now I have to deal with Best Buy or warranty department. I am so disappointed with Hisense brand. Yes my son got a good deal on Black Friday. But now we going to have to deal with the headaches that it cause us in now trying to see what happens now. Just one second to the next it all colorfully lines are the picture.

Tv quit working so I called the company, I had to send many pictures of the tv which they received then they wanted a picture of the serial number scratch off so I did that but after seeing all other pictures they somehow can’t open that one. Horrible customer service, 5 weeks in and am finally going to give up, this is the goal of the company is to drag it on until you give up. Never buy another one of these tvs or any other one that this company is affiliated with. If I could rate it less than 1 star, I would.

I will start by saying this company does not stand by their products. I should have definitely read the reviews before purchasing the TV. I bought a 55 inch TV on Black Friday for my 80 year old mother. She saved her money all year for this TV and she was so happy when we found the deal at Walmart within her budget. We got the TV home and removed from the box which was packed perfectly. Unfortunately when the cable was hooked up the TV had lines in the middle and on right hand side.

I just got off the phone with one of Hisense service reps. In all that time, she just asked questions about the tv and what I wanted to hook up and could not help at all. It was obvious she did not know what an AV port or AV cable was. When asked if Hisense does not have service technicians that could offer real help, she replied that, "Even if we did, they would tell you the same thing I am telling you". From that point on she continued asking me what I wanted to hook up and if there wasn't something else I could hook it up to instead of this tv. When I told her NO, I want this equipment hooked up to my NEW tv the same way it was on the tv I had she said then I would have to try to find new cables or something.

This company offers absolutely no customer service. Very bad make! You can register the products, that's it! They don't respond to your enquiries. I attempted five times, now I abandon. My options? Return the product and buy something else. Save yourself the efforts, just don't buy from them!

Updated on 12/11/2025: This is a continuation of an on-going dispute with Hisense (LACK OF) Customer Service. If you look at this description of Hisense Google Tv ports on back panel with a Google search of "hisense google tv ports on back panel" the description will tell you "back panel of Hisense Google TVs typically includes a variety of ports and connectors, such as HDMI, AV composite, optical audio, and USB ports. These ports allow users to connect various devices, including streaming devices, gaming consoles, and sound systems."

Really bad customer service and horrible tv, I have a 100” that the back light is not working right and can’t get them to fix. I called many, many times and not answer or not resolution, I want my money back since I bought it less than 5 months ago, tv image is really back and when turn it off the back lights stay on and when I’m watching something the back light is visible in the screen

DO NOT SHOP WITH HISENSE!!!! Their products are EXTREMELY badly made, and you’ll most likely be sent something that is faulty or not fit for purpose (or both). When you try and contact them for assistance - and to use your guarantee - they will point-blank ignore you. I’ve tried messaging and emailing for over two weeks now and they are simply refusing to communicate. Not one single email or message back.

Don’t ever buy a Hisense TV. Son bought one in skimpy and after 3 months stopped working. Customer service said it was accidental damage and wouldn’t cover it. They supposedly have a 1 year warranty. I think this a standard answer their customer service gives to get out of their warranty. I have read many Hisense reviews that had customer stating the same problem. My question is how can a TV work for 3 months and then stop working. This is defect with the TV and not accidental. What’s is going to take for Hisense to stand behind their product and either reimburse or replace these defective TV. Maybe a total barrage on social media might be the answer. Would give Hisense zero stars if was possible.

Hisense are a bunch of frauds! Purchased a tv and worked for 3 months then the screen went out. They refuse to replace my tv and leave me out of $600. I will never buy from them again. If your tv breaks you are out of luck. They won’t even help you out.

I haven't had this over 3 years and it take 30 minutes to turn it on. You have to keep turning it on and once you get it on it's updating. I'm buying me another brand because this definitely not it. I might as well use jumper cables to get it on.

Purchase a 55A6HX model LED TV. With no contact whatsoever, lines started appearing within just months of the using the TV. Emailed warranty and they immediately said it was physical damage. Took closer photos and discovered a black dot on the screen which was emitting heat. Online research shows that as internal failure and not physical damage. Called their customer line and the guy kept talking over me and just repeated it is physical damage and nothing they can do. Asked to speak to someone else and he said there is no one else. Will never buy Hisense again. I hope they go out of business.

Bought a 55 inch Hisense tv in June 2033 from Costco. Great price, 2 year warranty. Well 2 years 3 months later, colored lines formed in the right of screen. Rebooted and followed all repair advice. No Luck. 1 week later entire screen went Black.

An absolutely terrible TV and terrible company and terrible customer service… I wish I could give them zero stars. They have no urgency to help. They do not care to help and if your TV by any chance gets broken… Good luck to you. Spend your money elsewhere!