Hisense TVs

Well our TV just dies after less than 3 years. It gets to the landing page on start up, but just crashes a few seconds after trying to load that initial page. Despite messaging tech support and searching the web for reset options, there are none that are possible with any hard controls. Only via the software menu which is inaccessible because the TV won't boot up. So support just says "sorry". $800 for a TV that lasts less than 3 years? Just nope. This TV is also the least-smart "Smart TV" I can imagine. I will interrupt your programming to suggest that you uninstall apps and then not allow you to uninstall large apps that come bundled into the TV. All because Hisense decided not to provide enough memory for apps. So you either have to remove apps you want to watch TV through, or put up with the least-smart interruptions you can think of. Just a terrible TV. Do not buy a Hisense TV.

I bought tv a little more than 2 years ago, I had some internet issues but that was workable. The main problem is tv screen just went Black, tried all different reboots but nothing works, I'm even trying to buy a main board which after investigating seems to be a ongoing problem with this tv, main board is out of stock at all suppliers, Hisense should acknowledge problem and supply parts needed. I probably will never buy this brand again.

We purchased a 75" Hisense roku television a little over a year ago, and all of a sudden, the television turns on, but the screen is black. I can hear the remote making noise on the tv, but no picture. I followed the troubleshooting steps, unplugging it from the wall for 60 seconds, numerous times, and nothing. And for Hisense to tell me that the factory warranty is only 1 year. I still have other TVs that I've had for 5 years that are working great. Then I find out, that this is a common issue with the Hisense TVs is just gut-wrenching. Hisense should not be allowed to sell their products with the same defect we have all been facing. Is there any legal action we can take? They are selling a product they know has defects and refuse to take responsibility. We paid agonist $1000 for this 75", and now it's just a paperweight. I want my money back...

I am so upset and after reading reviews it seems this is a trend with this company. I bought this tv last year in May. This week the screen went out, it said I need to delete apps and it froze. When it unfroze, I uninstalled apps (granted, I only have a couple on there like Hulu and Spotify, everything else was pre-installed like Netflix and Amazon which I don't use either). The tv back on for a second but the apps were still there. I was able to factory reset it, restarted it, it came back on as though nothing had been reset and totally froze to a blank screen. When I called them, they asked for my purchase receipt which I text to them. It's been 48 hours and I asked them for an update, their response is just they are reviewing it. WHAT?! Just replace it. It's still within warranty and very clearly this is a common issue with their television. Worst experience ever. DO NOT PURCHASE FROM HISENSE.

I had purchased a product by today. On morning I have called one your advisor Ayushi **. She was very polite and she describe me very well about the product.. I'm glad with the customer care services of your.. Thank you.

I purchased a Hisense 75H6510G Smart TV in November 2020. When I first set the unit up, I had to call support and they sent me a USB to download some updated software. Tv worked fine when I used it which was not often I would say "unit has less than 200 hours of viewing". One day recently the TV started to lag, the cursor was moving very slow, streaming was slow, everything was in slow motion, I tried turning the unit off and on, nothing. So I did a factory re-set, they make that technical option very easy to find, it is in the setup/menu bar. I hit the button and the TV shuts down as expected. I go to reboot the unit and it goes on for about 7 seconds total, then just crashes and turns off. I tried that at least 8 times.

It has been just 12 months since this TV (65u6g TV) was purchased and it has already failed, this is very upsetting. I am very displeased with their customer service and product in general. I will no longer be buying any Hisense products and will make sure all friends and family are aware of customer service and product reliability. Do not waste your time and money.

I have had this TV for 11 months purchased from Costco. After 4 months, TV screen went very dark. I called Hisense, they told me I was out of 90 warranty and return period. They instructed me to reboot for 10 minutes which fixed the problem that day. I have repeated this reboot twice since. Now my remote does not work. I called and after trying several things they told me I need a replacement remote, but I would have to purchase the remote. I have 2 other Hisense, but now I will never purchase again. So, over the cost of a simple replacement remote, Hisense is getting a poor review, plus losing me as a future customer. Poor business practice. Not the way to drive future business.

I purchased a 50 inch 50R6e4 TV from Walmart in January 2023. After 44 days the picture turned to stripes of color with no other picture. I took it back to walmart and they said I had to contact Hisense. After 5 frustrating days of supplying over 20 pictures of the tv and serial number over and over to multiple requests from multiple representatives including Shanees, Daision and supervisor Javar, they told me my warranty was void. When I asked why they said, although the pictured proved there was no physical damage, that there must be cosmetic damage somewhere inside the tv and therefore there is no warranty for cosmetic damage. Total fraud! I'm going through the BBB now for help against this fraudulent practice

I purchased a Hisense 65" TV, primarily because the company was offering a "$100 Rebate after 100 days promotion". I followed the terms of the promotion to the letter, including registering my TV immediately, and waiting the 100 days to claim my rebate. When time came to claim the rebate, I logged into the Hisense website, as instructed, only to find NO way to actually CLAIM my rebate. I sent emails to Hisense, only to get no reply. After MANY days of checking and searching for the way to claim my rebate, I FINALLY received an email from Hisense Support, only to be told that I had waited too long to claim by rebate, and I would not be receiving it. Had I known this, I would have definitely picked a different model. While the TV I purchased is 'OK', there are much better models available, and had I known how Hisense treats its customers, I would have definitely picked another brand.