Hisense TVsConsumerAffairs Unaccredited Brand
Keep an eye on your inbox, the lastest consumer news is on it's way!
Yes I've had my TV since 2014 and it stopped on me last week. I called the company on the back because if they say it's not under warranty they would not help me with nothing. They wouldn't even try to help me go over anything on the TV. The guy was very rude and I had seen somebody else that their TV quit after 4 years. That's funny because that's how mine is after the service I got from their customers service. I will never buy them again either. The TV in the beginning was great. Great picture. Good sound. Allowed to customer service and product.
I purchased Hisense TV 65N6800 05/07/18 and mounted in our conservatory using a VESA approved close fitting wall mount. Initially very pleased but within a few days I started to experience issues with the remote and also image freezing in Netflix and YouTube, only a power off/on would resolve the issue. I contacted Hisense and they immediately advised that I needed to upgrade the software (so known issue!!!). The software was delivered by email and I was instructed to download and unpack the software packet and plug into the TV USB port. However the TV was close mounted to the wall and needed to be removed from the wall in order to access the USB port. This I did and reattached the legs to perform the upgrade. It didn’t work!
I was now advised that Hisense would send me a patch on a USB stick in approx 5 days. I now proceeded to refit the TV to the wall mount, this went well and I watched the TV for 2 hours or so. I returned to the TV later to find that in switching in the screen appeared damaged with the center 1/3 of the screen blacked out. Hisense say I have and I have no claim on them and need to claim on my insurance.
I find it absolutely disgusting that a company firstly supplies a TV with a known fault (software). Then asks the customer to fix it, not knowing the level of competence of the customer nor the circumstances, detail or location of the installation. In directing the fix fails to detail the total frailty of the screen. The screen was not dropped or excess pressure applied at any point and I read of many other failed screens too. I would advise anyone else to demand Hisense perform the upgrade or wait for the upgrade via scheduled software upgrade within the TV's normal operating process. This was not offered to me. These TVs are very very delicate/frail! I would also ask Hisense as to what is the specified force to fail the screen?
I purchased a Hisense Television on February 23, 2018. Needless to say my remote control has already stopped working. When I called customer service everything the agent (Brittany) told me to do, I had already done the previous night 7-29-18, because I had done research and apparently this is a common thing with this company for their remote controls to just stop working, anyway she told me that my warranty was only good for 90 days and that I would have to purchase another remote control. What a load of bull, I purchased four TVs from them at my time of purchase and if I would have known this I would have never brought anything from them. I will be getting rid of your products and never using your company again.
I purchased this Hisense 65" 4K TV in March 2018 that came with a 3 year warranty, by June 2018 the screen developed coloured vertical lines and patterns within 3 months. I contacted Hisense and described the issue with the screen and was told it is not covered by the warranty. They say it is damaged, we are aged pensioners and live alone with no children. How on earth can they say it is damaged. I cannot afford to buy another TV, we have been without a TV now since early June 2018. Disgusting after sales service Hisense!!!
I was blew away with the picture on the Hisense 4K TV so I bought one then was so blown away with the picture I went out and bought another one. 3 months later had problem with the first TV. Would not take updates. They sent me a motherboard and sent out a repair man out to replace it. The next year the same thing, plus the picture would freeze up. They sent some more parts out, and sent a repair man to replace the parts. My wife was at home when he arrived 4 hours late, she said he was in a bad mood. She said he laid the TV face down on our foot stool. Then when he removed the back of the TV he dropped some of the screws down in to the TV. He asked her to help pick up the TV and they heard the screws rattle inside of the TV. She had to ask him, "Aren't you going to get those screws out", so he had to lay the TV back down, take the back off and fish out the screws.
After I got home an hour later and turned on the TV, I seen a 3 inch white line on the screen, I called Hisense Customer service. They said they needed pictures of the screen. We sent them the pictures, I called them back a week later cause we had not heard from them and asked them about the TV screen and told them that our other Hisense TV would not turn on. They said the screen was cracked and they VOIDED my Warranty. I told them If it's cracked it would have to be scratched from the inside cause you could NOT feel a crack on the outside of the screen. They INSIST they are not liable that they personally did not work on the TV and they did not know who or what company came out to work on it.
I told them that they were responsible cause if the person that came out to work on the TV was not one of their regular employee then they hired someone to do the work for them, so they are responsible for the white line/crack? on the screen, then asked about my other TV. They informed me that I had NO WARRANTY on either of my TVs, I had called them several times to try to get this resolved with no avail. I Troy ** Will Never buy or recommend anyone to buy a Hisense product. Thank You and I will tell anyone my experience with Hisense customer service.
- 1,193,224 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Our 65” 4K TV is not even 9 months old, and Hisense has been telling us for over 3 weeks that they will be sending a freight company to come and pick up our TV (in which they can’t tell me when). They also cannot tell me when they will be able to replace my broken TV. The worse experience I have ever had and will never buy another Hisense product ever again!
I bought Hisense TV 58 smart. The apps are in Russian and the ones that aren’t are in English just YouTube vids. Like it has only 49 apps all rubbish like the tv, the picture is crap. Have to settings to get them right but never right. Too dark, it the worst tv I ever bought. Hisense 58" smart p5 rubbish. Don’t waste your money. Service are dept rubbish. Don’t help. DON’T BUY: Hisense P5 58" Series 5 4K UHD Smart LED TV.
I bought Hisense 43" 4k LCD tv at Walmart. When I turned on tv I noticed color was a bit off. I played with tint, color, brightness, contrast. Later I adjusted red in advanced setting on picture. I was able to get realistic color on tv. Hisense 43" 4k tv is a great tv if you can adjust color to get realistic picture. Sound is also very good.
Bought the 43 inch 4k UHD out of the cheap TVs. 389 plus the 30 extended warranty. Set it up. Great picture and Roku TV. Hopefully it will last but Costco stands by its service and according to the techs and the salesman they are the high end scale for cheap TVs.
Bought a 65 inch TV from Hisense less than 2 months ago. Suddenly the screen started giving problems and one fine day, it stopped working. When switched on, there seems to be crack on the inside. When contacted Hisense, they said the fault lies on us and they can't repair or replace it. They didn't even send the technician to take a look at it and immediately claim that it was our fault. Would any TV owner break their own TV which is less than 2 months old and within a warranty which Hisense does not want to cover??? Wrote to the manager of Hisense in Australia and it's been nearly weeks and still no reply. I first contacted Hisense customer support 1st week of May and now it's gonna be end of June... the worst TV company ever! Never going to buy any products from them ever!
Bought Hisense TV 50N3000UW, after tech guy installed it and left it stopped working, I just couldn't turn it on, the red light was on all the time. I have tried to unplug it from the power source for 10, 15, 60 min, didn't help. Waiting for the vendor to give me comment on that, but I won't probably watch the World Cup on it any time soon and my trust in this product and the manufacturer is at the lowest level.
DON'T BUY HISENSE! I recently bought a Hisense TV. Within a month the TV was already giving me problems. There were lines on the bottom of the screen. I called the manufacturer and they wanted me to take pictures of the TV. I sent them the pictures, and the manufacturer decided that my TV had to be replaced. They sent me a box for shipping. I would say it took the manufacturer approx. 3 weeks to send me my TV back. Once I received the repair unit, it was in worse shape. It look like someone jumped up and down on the screen then sent it back to me.
I called customer service and they were completely useless. They wanted to send me a new box, which would take about a week to get to me. Then I would've had to send the broken TV in that box and expect another week to get there. So, we're talking about another 3 weeks for me to get my TV back the second time. I feel at this time the company is just screwing around with me. I call and request to speak with a manager or supervisor. But my request is always denied. At this point I'm not sure what to do but to take legal action against Hisense. Again, please consider your options before buying a product from Hisense.
My Hisense 50” smart tv was 6 mths old & died on me recently. I emailed Hisense Canada, they replied and said my situation is under review & a decision would be made in the next 2 business days. 4 days went by with no reply so I called Visions in Airdrie where I bought it and they said to call SM electronics in Cochrane, they do all the Hisense warranty work. I called them, they picked the tv up within the hour, said it would be done the next week. It's been 3 weeks now, I've called several times and kept saying the part was on backorder. Finally they said they will come by next Tues to give my tv back, I ended having to go to my parents house to watch the rest of the Stanley Cup playoffs, when they said I would have it back before then. I am very dissatisfied with the Hisense experience and feel if they couldn't get the parts in a reasonable time then my unit should have been replaced. I will never buy Hisense again.
Bought 2 48" Hisense TVs in May, 2014. The picture went on 1 of them 2 weeks ago and had to buy another tv to replace it. The picture went out on the 2nd one last week. Kind of strange they both lasted 4 years almost to the day of when they were bought. Pretty sad that stuff you buy these days doesn't last like things that used to be made in America back in the good old days.
55" 4K Smart TV was in service less than 8 hours when it began to smoke and make a sizzling sound. TV was immediately unplugged and fire ceased almost immediately. Horrifying experience. Will return to Walmart for refund and damages.
Customer service is really poor, they don’t know how to put report in case number even they created the case number. This is my 3rd time to send my TV to Hisense warehouse. Every time they sends me back without repair. In my life is big mistake to pay less and get trash. I shouldn’t trust Hisense after all. Everyone want to pay reasonable amount of anything. So do I. Anyway my TV is 4th time in workshop at Hisense warehouse and when I called them after week to making sure this time if lucky the fix problem but none. I spoke to supervisor and I have told, "Yes we fix your panel screen cause had dots on it."
In 4th time I been explaining every single time my TV is not capable to on Netflix and YouTube. I don’t care TV cable cause I only watch Netflix and YouTube but supervisor answers usually, "Sorry we haven’t sure if repair shop already fix the problem or not." Then why you guys creating case number if not updated in there. Please I recommend everyone who see this review is true and honest. Hisense are cheap prize to buy TV also cheap customer service as well products too.
Purchased a 55" smart tv from Wal-Mart in 2015. Loved the tv. Had a great picture. The moment I took it out of the box and hung it on the wall it had problems. Everything had to get updated right out of the box??? Brand new tv and all the apps, and operating software is out of date. Raised my concerns right away. Called customer service and they walked me through the process. Everything started to work except Youtube. Called back. Was informed it needed a software update. She made a case and informed me I would be contacted. Time went on since it wasn't important, and forgotten about. Called back several months to find out what was happening. Now they stated that have new software and were unable to locate my ticket number. I requested another ticket and they sent out a tech to look at my tv.
Tech shows up without the part (main CPU board). He said Hisense recommended replacing. Rescheduled for another day saying part was in his office. Came back and installed, he then left before checking if that resolved issues. After I got tv back up and running called and informed him it didn't work. He called Hisense and said they would be sending out another board, and they would contact me. Never was called nor did I receive new board. Called back several months later and it was all rescheduled and same tech came back out. Replaced the same board. Still didn't not work. Now the tv would randomly shut off, Youtube still didn't work. He spoke to Hisense again from my home, they told him they would contact me with further instructions. NEVER WAS CONTACTED AGAIN.
Several weeks passed and I called Hisense again with the same stupid customer service wanting to try and do a master reset of tv. Nothing ever working. They ordered to have new shop tv to then to fix. They sent me box and shopping labels, sent tv for repairs. When I received my tv back not only did Youtube not work, Netflix had been deleted from tv apps, the screen was damaged, and tv still randomly shut off. I took pictures and immediately contacted Hisense and sent pictures. Days later I got a call back from manager and he ordered another return of tv for repair. They sent another box, labels and tv was sent back. I was contacted after a couple weeks saying it was unfixable. They will be sending me a new tv. Being that my model is now outdated they will send me the newest edition.
Upon receiving the new tv BOX I opened to find my same model tv but was someone else's old dirty scratched tv. This tv had ask the same issues as my tv I sent for repairs redirect the damaged screen. I called immediately and spoke to Hisense and the manager told me that they will not send a new tv out for a warranty replacement, it will be refurbished/like new. I explained that this tv was in worse condition than mine I sent in. Asked for a supervisor/manager to call me. Once again NEVER RECEIVED A CALL!! I called again and finally spoke to a supervisor and he escalated the issue. He eventually called me back after about week and a half explaining a full refund will be issued, and to send back the tv. So another box, shipping label was sent, and tv was returned.
After a couple weeks go by I receive another tv from Hisense via FedEx, I never even opened. Called Hisense immediately and spoke to the same supervisor, explained how I received another tv and why? He was unaware why I received tv that refund was already approved. He sent another shipping label and I returned tv. Called again after a couple weeks go by and try to speak to supervisor which they did none area available. This is going on 6 weeks and still have not received money and them saying it has been processed. This company SUCKS!!! DO NOT BUY FROM THEM. Terrible customer service, never get called back after being assured someone will. They claim to be the 3rd largest tv manufacturer in the world. That is SAD!!!
The motherboard and/or Android application - I for this 55" 55H6 TV with my insurance library after my house caught fire and I almost died and lost my arm 10/2015. A few weeks before Super Bowl or started blacking out, freeze channels and stuck pic frames. They sent A tech or he replace the motherboard. The next day it attracted doing the same **. I call him back. He referred me to Hisense again. It took A few conversations from an inexperienced customer service rep to send me another box 2 weeks later for them to have my tv 6 weeks and I missed the games at my house with my friends. Had to go out.
Now it 4/2018. It's doing the same thing. Can't open some apps. Error message state not enough space a lot. Gotta unplug poorer and fervor often. Counting on Hisense to take care of the problem. It's a joke. I'm upset with myself for trying to save a few bucks (cause I lost everything to my life). I paying more for the decision later. I should've researched first or stuck to LG or Samsung. But I trust I'm among the losers that fell for scam.
The Hisense TV are cheap but not worth it - Bought a Hisense TV not even a year ago. Was wiping it down when it crack and tech support team they have is no help at all starting with supervisor Jerome. This brand is no good.
Definitely feel cheated and deceived. Allowed me to believe for 30 days I would have my tv fixed or repaired just to find out it's not in the warranty. Looked in the contract. Didn't see that. I will never purchase a tv with that brand ever. An advice anyone ** not to also.
My television did not come with a plug and a broken remote. I spoke to the customer service and they were every understanding and expedited my issue right away and will send me the missing parts. Debbie is the best!
Bought the tv (Hisense 55 4K/UHD H6 series TV) in August 2017. Haven’t been impressed with the picture since we got it. Actually our two other HD TV's have a great picture, both 42 inch. One a Philips. The other a Hisense. A couple of months ago the screen background looked like the dust on the hood of a car with tiny raindrops in the dust. I called my cable company who came out and checked my router and cable and said it was all ok. They put in an amp to boost the signal. I then called Hisense too many times to count and have sent them numerous videos, one set of videos they lost and I had to send another set. After arguing with them that something was wrong with the picture they sent me a box.
I mailed it to them, it was there one day and then 5 days later it showed up on my front door step. No paperwork, no email, nothing! I set it up turned it on, the same problem. I called them and asked to speak to a supervisor. She checked their records and said they couldn’t find anything wrong with it. I told them if they don’t refund my money or send me a new tv by next Friday I will report to FTC and BBC and will seek legal action. I am not getting stuck with a bad TV!
Updated on 02/13/2018: This is a follow up to my review on February 10. Hisense called me and said there was nothing wrong with the TV. I told them that the picture was horrible and to send a technician out to physically see what was wrong with it. I’m sorry but the person on the phone acted like he didn’t have a clue about how to handle this situation so I asked for a supervisor. She said they only send out a technician on certain cases. I said this sounds like one of those cases. She told me she would escalate my case after I told her I was going to call the FTC and BBB. That was Thursday. I gave them until Friday to call. It’s now Monday.
I called Walmart and told them about my situation and they told me to bring the TV in. I bought it in August it is now February well past their 90 day return policy. I brought the TV in. They exchanged it. I have a brand new 4K HDTV with a great picture and saved 100.00. It’s pretty sad when a company (Hisense) won’t stand behind their product but Walmart will. I will be a lifelong customer with Walmart but Hisense can go pound sand!
First TV died in 48 hrs, sent back to Atlanta, second TV a few months and dead. Wait on a box send 2nd back? And wait... Superbowl is today and I didn't want to watch it anyway. Cheap parts in cheap TVs = cheap useless **. That are spending more on shipping than the damn thing is worth.
Hisense 65 inch Smart TV - Our television stopped working within 6 months. It has a 5 year warranty. We have been waiting two and a half months for the replacement and they currently do not have one in stock and they are telling us we can either wait for an undefined amount of time or get a refund in which case we have to ship them the TV and then they will start the refund process which takes 30 days. They're real eager to take your money but they're not very eager to give it back.
F.Y.I if your Tv is 4 years or less it may be under warranty and can get repaired for free with shipping pre-paid by them. I purchased a Hisense 55" 4k Smart tv in 2015 from Walmart. It went out on me on Dec 20th, 2017 (black screen/no picture but sound). I was pissed... especially since Black Friday had passed... I read all sorts of horrifying stories about them and their products, looked at endless YouTube videos on repairs for my issue, and even considered calling it a loss and buying a better brand TV. Weeks later of letting this consume me, I suddenly realized that I never contacted Hisense customer service to even see what options I had if any, so I Googled a number and called. To my surprise, after providing the model and serial and some simple troubleshooting, I was told it was still under the 4-year warranty and they would ship me a box.
I made this call on Jan 2nd, 2018, the box and prepaid label for the tv came on the 6th (4 days later). I packed it according to their instruction along with all 6 pieces of hard bubble foam protectors (THEY PROVIDED) for the screen, and drove it to the nearest FedEx and off went my TV. On Jan 20th, 2018 (13 days later) my tv was back and delivered by FedEx and working. They repaired it! I'm still in shock. Now I'm a happy Hisense customer and may even consider buying my 70" from them because I was given excellent customer care and satisfaction. If your TV is less than 4 years new. Call them! What do you have to lose? I almost screwed myself out of a free repair listening to all the bad reviews and other folks experience. Peace!
Don’t buy these TV's. I had a new 65 inch tv that was just over a month old and died. Trying to get a new one or refund is a joke. I have been 3 weeks and still no answers. Every time I call, they apologize and say that someone will get back in touch within 48-72 hours but no one calls. Don’t bother with this brand. Buy the tried and true. Lesson learned.
Purchased a 55" Hisense 4K TV (H6 Series) from Best Buy in Sept 2017 and have had constant pixelation, artifacting and ghosting with the video. Contacted their customer service and sent a copy of my receipt and a short video showing the crappy image quality. I have two other 1080p TV's (Insignia and Acer) that I tested side by side against the Hisense using cable (Xfinity) and Blu-ray players (Samsung and Xbox One) as sources, using 3 different HDMI cables/ vendors (Hi Speed and 4K rated) and the pixelation only happens on the Hisense. Based on what I can tell, it seems the HDMI ports (all 4 of them HDMI 1.4 and HDMI 2.0 enhanced) are having issues converting the signal and/or the processor on this TV is bad. When streaming 4K/UHD content from Amazon or Netflix (through the Ethernet port) the picture quality is really good and works as expected. When streaming any HD signals through the HDMI port however, the image is chunky.
They opened a case, sent me a return label and box which arrived about 10 days later. I returned the TV and after about two more weeks, they sent it back - no indication of what was wrong, no paperwork. I called their customer service and they mentioned they replaced the mainboard/panel and some LSV cable so I was excited as this was repaired for free and I got it back in a relatively short timeframe. Well it does the same thing as before, no improvement in the image quality at all. I'm extremely frustrated at this point and plan on contacting Hisense again. I've been checking some AV forums and other users have had similar issue and problems right out of the box. The TV was inexpensive ($400 on sale) but it is not worth it!! I will never buy another Hisense product again.
Updated on 2/23/2018: I submitted a review on 1/7/18 regarding an issue that I had with Hisense and poor image quality and have an update. After sending the TV back to Hisense for a second time within two months, they ended up replacing the mainboard (again) or power supply and this corrected the picture issue. However, now the TV on-screen menu (channel info, resolution info, program info, etc.) will freeze when watching with our HD antennae. After changing channels using the Hisense remote, the menu freezes, but the channel content continues to stream. I've checked a few forums and this sounds like a known issue with Hisense TVs. When this happens, the remote buttons and buttons on the side of the TV are not responsive. The only way to correct this is to power cycle/ unplug the TV. Unfortunately this will only work for a short time. When watching TV, we need to power cycle the TV everyday.
I contacted Hisense about this issue and they opened a new case and escalated this to their Tier 2 staff. Tier 2 was supposed to contact me with 48-72 hours after the case was opened, but this never happened. I then called Hisense again asked to speak to a manager or supervisor (I want this TV exchanged or some money back at this point as I feel this is a lemon) but again, this hasn't happened. Every time I contact their call center, I get a different story and no supervisor is ever available to take my call. At this point, I don't know if contacting the Attorney General or the BBB is a worth a shot. The more I research this (and Hisense in general) the more dissatisfied customer reviews I find. Sharp is even suing Hisense after selling the Sharp TV name rights to Hisense recently. "Sharp says its US TVs are 'shoddily manufactured'''. Bottom line is stay away from Hisense products. Thanks!
I purchased a 55 inch Hisense smart tv from Walmart. (Probably where I went wrong). Not even after 24 hours after having it the screen spontaneously decided to go to a complete blur with random vertical lines as well. It's a week prior to Christmas. So now I have to pack the tv up. Print the packing slip and attach it. I don't own a printer so that's super convenient. I have to put this big ** tv back in my car and bring it to FedEx and ship it back to them to diagnosis the problem. They have not promised me compensation nor that they would even repair it.
It will take them 7 to 10 business days to even respond to me about what their solution is. You would assume that they would offer me some sort of compensation considering they completely ** my holiday. I didn't spend all this damn money on a tv so I can wait half a month past the holidays to enjoy it. The whole ordeal is a huge pain in the **. In all fairness I believe it might have got damaged when it was shipped but regardless it seems they would have been more empathetic more reassuring I would be taken care of.
I didn't expect a LOT given the modest price of the Hisense H7 UHD Monitor with HDR10 High Dynamic Range, but at least I expected a complete uncorrupted image the second I turned it on for the first time! I ordered the monitor from PC Richard in NYC delivered to my home, and when I came in this evening I saw it sitting on the landing. So I carried it upstairs to my place, opened the box, and the first thing I see is a cautionary note saying "This monitor is VERY sensitive - please place face down on a soft surface". So I did - I put it on a large pillow on the carpeted floor, before I screwed on the feet so it could freestand.
I treated it carefully, didn't smack it into anything - but when I turn the set on for the first time, there's a HUGE Vertical rainbow obscuring pretty much the entire right half of the screen! It hasn't gone away, there's no way to degauss the screen to see if that helps, and I'm wondering just how "careful" I'm expected to be with a 43" UHD TV that's shipped to me via parcel post. Is this normal for UHD screens? I've had LED LCD flat panels before that have taken a great deal of abuse without any issue - or if they HAVE taken damage (mostly liquid damage) it was nowhere near this bad. Is there something about UHD screens that almost any contact can cause them to be this badly damaged?
I purchased my 55" Hisense TV 10 months ago. So disappointed. Not the best picture and yesterday when I cut it on, it is just a black screen although you can hear the sound. Called cs and the first time they answered, it was so noisy in the background I had to hang up and call back. Just to find out they have to ship me a box that I should have in a week, then mail it in. How long will I have to go without a TV? I am so upset. Will post later with results.
Hisense TVs Company Information
- Company Name:
- Hisense TVs