Hisense TVs Reviews

Although the picture is beautiful, we have had nothing but problems with this TV that was purchased in February 2025. It cuts off and on by itself, changes sound by itself. Google is the worst company to deal with speaking about their television. They are rude & if you ask something as simple, walking you through programming, they hang up or put you through all the hoops I mentioned above.

I bought 2 Hisense TVs to use in my store lobby to display menus. They both continued to turn off by themselves after about 10 minutes. Called support and did everything they recommended and the TVs still did not work. I do not recommend this product.

I called because they don't include the mounting screws or the mounting screw information to attach your TV to a wall mount. The first thing they told me that was a lie was that their TVs are not made to use a wall mount which is why they don't include them in the packaging, that's a big red flag folks. He continued to lie to me until I said that he was lying to me at which point he hung up. Of course I called back and got somebody else who refused to pass me on to a manager because I didn't have a case number because the technician hung up on me. Don't buy anything from these people no matter how good or how cheap their TVs are. They're not worth it. The support is not worth it taking it back to Costco. Costco has no business selling this junk.

After initially promising to send a technician onsite to inspect the issue, they backtracked and instead requested photos of the TV. We complied and sent clear, detailed images. Their response? They claimed the TV had an internal crack and refused to honor the warranty—despite the fact that the screen showed no visible damage or scratches. When I asked them to point out the supposed crack, they said it wasn’t necessarily visible to the naked eye. That’s a weak and evasive excuse to avoid responsibility. Hisense's approach to customer service and warranty claims is dishonest and frustrating. I will never buy from them again, and I strongly advise others to stay away from this brand.

In November 2024, two 55-inch Hisense TVs (model number 55R6030N) were purchased from Walmart as Christmas gifts for my sons by my 80-year-old mother. Two TVs were purchased for $356. (One TV is still working fine.) Last week, one of my sons turned on his TV and discovered a vertical line in the center of the screen, along with additional lines running down one side. It is important to note that the screen was not cracked—this appeared to be an internal malfunction. The TV had been placed high on a shelf, was operated solely by remote control, and remained stationary and unobstructed since it was first installed. After discussing the issue with my mother, she provided me with a copy of the original receipt. Due to her significant health concerns, I agreed to handle the warranty process on her behalf in an effort to obtain a replacement.

I bought a Hisense 75 inch TV. Had lots of issues, it finally stop working at all. I would not recommend it to anyone and I will never buy it again. Spend little bit more money and get a decent brand. This brand is total garbage.

I purchase a 55 inch Toshiba television in June 2024. June of 2025 my screen cracked. Of course weeks after the warranty expires but still in the month of June and to find out that the Toshiba is a Hisense they refused to help or give any type of discount toward a new one. I will not be purchasing another Hisense TV in the near future. Customer service know they have issue with their brand but refuse to admit it.

This is the worst TV I've ever gotten. It's hard to believe that it's brand new and yet my old 12-year-old TV is far superior. I wish I would have just returned it when it was brand new. I've tried to order a new remote. The pitiful one they included is so tiny you can hardly hang on to it and it has almost nothing on it that you need. Unbelievable that such a terrible product could be made in Alpine Oregon.

My children bought me a Hisense 55 in tv for my birthday in Dec, it's June and the Roku part has gone out, it works for 37 minutes and then goes black, even with a Roku box it still does this, it a horrible tv. I don't recommend!

I didn’t buy a T.V but I did buy a Window A/C unit July 2024 and in March 2025 it stopped working. I have been trying to get a repair person or new unit since. No one will talk to you, everything is by email. I have followed their request for proof of ownership and their instructions multiple multiple times and still not getting anywhere. I will never buy another Hisense brand product. Hisense should not be sold anywhere in the US. They take your hard earned money and don’t back their products. Blatant disregard for consumers.

Don't waste your money or time on this junk. Their online help requires a 2 dollar pay to talk to a technician. It's AI and not worth a crap. They're stupid. It's nothing but frustrating and annoying. VIDAA channels appear and disappears. It loses channels.

Why is this Chinese crap even sold here? To call it a garbage product is a harsh indictment of garbage. Brand new TV can't even watch anything on it. This company should be investigated for fraudulent practices, they're claiming to sell TVs but really this is just an expensive paper weight. This is THE WORST PURCHASE I have ever made in my life, will be getting my money back and spreading the bad word about this product as far and wide as possible.

Updated on 07/02/2025: Here we go again. I Finally got a technician to come and install the new motherboard that was shipped to our house. He drove 5 hours one way to install another bad board. It was shipped in very poor package and it was beat to crap. Tech installed it and it would not even lite up. Called Hisense again and asked for a refund, they said we must send another tech and board. Board arrived just like the other beat up. Now they say no tech's available. They want me to pay $100.00 to get a replacement. They refuse to refund!!

I purchased a Hisense TV from Costco and did not open the box until several months later due to renovations at my commercial property. The TV was stored safely and unopened during this time. When I finally unboxed it after renovations were completed in April, I discovered that the screen was damaged internally, even though the exterior was in perfect, brand-new condition—no visible scratches, dents, or signs of mishandling.

I purchased a 65inch Hisense Smart TV in October of 2024. Model 65QD65NF. On April 29 2025, the TV had panel issue (no picture Just lines). I contacted the store where it was purchased and they connected me with Hisense, the manufacturer. It has been a horrible experience trying to deal with customer service. First they requested pictures of the screen, receipts, model and serial numbers of which I sent. The model number tags I sent were not what they were looking for. They continued to send me identical emails requesting the same information, but did not indicate what tags they needed pictures of.

I recently purchased the new 43" Hisense QD6 Series TV. It has proved to be a really great budget-friendly TV. The picture quality is beautiful, and the colors are very vibrant. The Dolby Vision and Dolby Atmos enhance the picture and sound quality. It has Game Mode Plus that my husband loves, and Fire TV makes it easy to find all my favorite shows. I highly recommend this product.

We purchased a 65 inch Hisense TV in December 2024. Used it about 15 hours, then due to construction took it down, covered it and put it in a safe place. Set it up again and it was beautiful. We decided we wanted it in the living room, mounted it and turned it on. It was fine. The next time we turned it on, it had waves in it. Then something appeared on the side of it that looked like a perfectly formed leaf and stem. A minute or two later grade vertical lines appeared and sound went off. We reset, rebooted and any thing else we could do.

I have Youtube tv. Too many glitches, volume stops periodically, turn on it's black, won’t stay connected to my internet, freezes, I should not have to upgrade my you tube. Also I had a Vizio and it was fine. I believe it’s because the Roku is built-in and now they want me to Roku. It sucks. You can’t pause without a thumb drive going through cartwheels.

I will never recommend this product to anyone. Customer service sucks. They are not empathic to needs. One agent even laughed as she was talking. She basically said I damaged it or shipping damaged it.

So 3 months after warranty (1 year) runs out. The tv stopped working. Powers on but no picture, no sound. Will not update. Resets do nothing. And worst is the service. They are only willing to send service and charge me. No thanks. I will trash this one and buy something not Chinese. Don't trust this company to provide a quality product or service.

I bought a 65 in Hisense tv from Costco 4 months ago from for the reason I would get a better warranty then from Walmart. Not only did I not get a better warranty I got told from costco they wouldn't warranty it so I called Hisense. They wouldn't warranty it either! Only worked 4 months and I got the run around from both of them. 400$ for 4 months. 😏

Biggest regret purchase I've ever made. I only paid $159 plus tax at Costco and I would have rather invested my money in that amount in $1.50 Hotdogs and sodas. Constantly freezing up, lagging during movies, automatically shuts off or restarts with no provocation. Once you update, it actually gets worse and has more issues. Avoid this purchase, I like my cheap Roku way better.

I had a Hisense 43A6H and it was an okay tv. It would always have connection problems with my wifi so if I was searching Netflix or Hulu it would disconnect often. I had this tv for 2 years and it ended up dying out of nowhere to which I messaged the company TWICE to see if there were any options (since it said the A6 version was under warranty) and they never responded back to me. In my research it said that I needed to replace the main board, but that was a $200 fix when I paid $224 for the tv. So, I’m throwing it out and will never buy a Hisense again. Their support SUCKS!

Garbage tv...stay with Samsung. Lags and glitchy watching sports games. If you like convulsing, buy this tv. Anyone with epilepsy, do not buy this tv. It is awful. Tried everything. Even watched in standard definition but the glitch was still there. New HDMI cable, tried it all. Garbage. I'm going to find a way to let everyone I know about this garbage tv.

We purchased a Hisense 55" Class-A6KV Series 4K UHD LED LCD TV in June 2024 from Costco. The price is very good, only C$450. At the beginning, we are very happy with it. However, at the end of December 2024, only 6 months late, the TV screen is blackout all a sudden. We took the TV back to Costco and the Customer Service representative said it has passed the 90 days warranty period and ask us to contact the manufacturer because it is still under the manufacturer 1-year warranty.

-1000 stars. I bought 65 inch Hisense TV in August 2024 from Walmart. I had it for about a month and a half before the bottom left corner starts getting really hot. Then the picture started becoming grey from the corner where it was hot spreading through the whole TV. When the tv got too hot it cut off. I noticed in the left corner where the tv was getting really hot at the frame was bulging out, and there was a little crack from the TV overheating. Where the crack is position, you can tell it was done internally. There was no way you can make that crack from outside of the TV.

We purchased a Hisense TV 55 inch November 2024 from Leon’s Canada. Leon’s will not honour any warranty on it. We had to contact Hisense. We've had issues with the viewing from an angle on day one. It’s faded out. It’s a horrible picture. I would not recommend anyone to purchase a Hisense TV. The support from Hisense has been terrible. They sent out a technician who only ended up resetting it to factory reset which did nothing. The picture quality is still horrible. I would not recommend anyone to buy a Hisense TV….stay away from them with a 10 foot pole. They have no customer support and all we get back in response to our emails is saying that there’s nothing wrong with our TV. We have officially purchased a $500 boat anchor!!!

My TV lasted 7 months before lines started appearing on the screen. It’s under warranty but I have had zero support from the company to resolve the issue. I will never purchase another product from them!

I purchased a Hisense TV #Model 32A4FH in March 2023 and it only lasted 1 year. It no longer works. It fails to turn on and show any apps or channels. It turns on but the screen goes black. The reset button does not work. I have no way to figure out how to reset it to factory settings, as nothing shown in many videos works, even turning it off, trying the reset button, changing the remote batteries, etc. etc. Terrible TV.

I bought a tv last year and still under warranty. I was using it. Suddenly it shows line. When I contacted them they say it’s an internal damage and can’t cover. The tv was mounted how can an internal damage happens with any outside damage. They are not covering the damage under warranty.

I purchased a Hisense television on June 29th and I brought home, opened boxed few months later and realized the inner LCD is broken with lines. No physical damage.. Hisense has refused to repair or refund my money

Purchased a 55-inch model and was very happy with the brightness and picture quality. Thought it was great until the picture started to expand. Called for help and it was suggested I do a factory reset. Performed that and then the unit would not turn on. Called Geek Squad and they gave me an estimate close to the purchase price. Unit lasted two years. When I went back to Best Buy the salesperson said "Let me guess, lasted a couple of years and now it will cost what you paid for it to repair it. Cheap Chinese junk." They could have told me that when I went there to buy it!!!

Lousy company with lousy products and worse customer support.. I wouldn’t touch them with a 10’ pole!.. I bought a Hisense 55” Android TV in 2020 and it stopped working after just 4 years.. The TV would shut itself down after just 30 seconds… I called Hisense support 3 times and no one could offer a solution… All 3 had no idea why… No reset button, No software updates, No firmware update… No nothing.. Their only comment was that the TV was out of warranty and they could do nothing, and I should call a local TV repair guy.. This is a disgraceful company with no sense of customer support.. Don’t get conned by lower prices.. They sell junk and then leave you stranded when their is a problem… No TV should stop working after 4 years!.. Stay away from them!!!!

Purchased a 55" Hisense U6K 4K TV one year ago, am very impressed with it for the price: $375 on Black Friday 2023. HD video appears almost real, like you are there. Can also hook up a desktop PC to for gaming, it is as sharp as a smaller PC monitor. There is some loss of contrast when viewing from the side on this model. Also, some DVDs of older movies do not appear very clear when enlarged this much, as they may be bad prints from the studio. The 4K magnifies this, so I watch them on a smaller screen. But this would be true for any 4K screen. But on new movies filmed in HD, excellent picture.

Hisense TV are junk. Don't waste your money. I purchase a 75in TV back in February. Shortly after mounting to my wall like most large TVs are the TV started to fade and the picture was horrible. Worst part about it is Hisense won't honor their warranty. Hisense claims that there is nothing wrong with the TV. Buyer beware.

By far the worst experience I have ever had with a company. I had the TV for less than a year under a covered patio. The picture went blank and horizontal and vertical lines are visible. I called Hisense customer service and they accused me of damaging the TV. Incredible! So, basically no warranty and no support. Do not buy and/or do business with this company! I'm trying to get my $ back from Amex now. Hard lesson learned. Oh, take a look at the picture below. No damage whatsoever...

I purchased a Hisense 55A6G TV (pd. $417.29) not even a year ago this month. It has been used very little but even so, when I try to turn it on now, it is stuck in a black screen. The red light flashes twice and then goes back to being red. It WILL NOT TURN ON. I have spent at least 5 hrs over a week's time calling Hisense only to end up with untrained customer service persons asking me the same written questions over and over. "Have you tried a new outlet, are batteries in remote good... etc." YES, YES, YES and YES. After going through this agonizing drill on each and every call; the customer rep says "someone will call you back within 24 hrs". Someone calls back in 2 days and then proceeds to go through the exact same questioning!!! Insane.

I bought a 55 inch Hisense TV through Costco during Black Friday. This was 9 months ago. The TV recently broke - it has lines going through it as if the screen broke. There is no physical damage to the TV. It's a color issue. What's more, when I try to select Netflix to see if the app works, but with discoloration, none of the apps work. My sense is that a processor died. When I contacted Hisense, they told me to send a photo of the TV without power, and one with it powered on. The powered on screen showed the "cracks" and discoloration. They declared that it's physically damaged and voided the warranty.

My 85” Hisense worked good for a year and then I let it update. Now it’s one step from trash or hopefully resale. I bought Hisense sound bar to match my tv and it’s been garbage since day 1. I have not and will never buy Hisense products or recommend Hisense brand to anyone. If you buy one, good luck, you were warned.

Died completely just before the 2 year mark. 43" stopped turning on. No red light, remote has no effect. No power. Bought in 2022, died completely in 2024. Never would have bought a cheap TV if I knew it only had a 2 year life span.

I just wanted to report my dissatisfaction with Hisense. I know planned obsolescence is the rule of the day, but 3-4 years on a well taken care of TV is obscene. And then on top of that I get to experience incompetence from the technicians. I think it is reasonable for me to get a replacement on my product, not a number for a repair shop that will charge me more than the price of the TV. These sorts of experiences undermine my faith in HISENSE.

I bought a high def 75” TV 7 months ago. Picture no longer displays except for some lines. I called Hisense for warranty approx 5 weeks ago. A tech came to my house 2 weeks ago and told me that tv cannot be repaired and is a bad brand. Now Hisense told me they have no replacements in stock and will send me a refund. It only after another tech is dispatched to my house to destroy the tv? You are definitely a number to Hisense. Their product has very low quality. The warranty is terrible.

Zero stars!!! They do not stand behind their product. My 1 year old tv has lines through it. We filed a warranty claim and they refuse to do anything about it. I spoke to the supervisor Jerome who was the worst eve!!!! I will never buy a Hisense tv ever again and you Hood not either. Stay away.

I have had terrible luck with the Hisense 120" L9G TV (ultra short throw projector [UST]) - $5k with screen. After 1 1/2 years the TV projected white dots on the screen. The white dots stayed on all the time. I contacted Hisense and they repaired the unit after I mailed it to them. I've had the repaired unit a little over 1 year and it has started with 1 white dot staying on all the time - very annoying. I contacted Hisense and asked them was this usual for this model projector. They did NOT answer the question but only said that it is out of warranty. Happening twice, one would think there's something wrong with this unit. They also provided NO recourse to have it fixed other than me seeing a local technician. Very poor customer service. Stay away from this company. Stay away from the UST projectors (TVs). Terrible product longevity.

I bought a Hisense 55 inch Google smart gaming TV a6h a 7 months ago. It's mounted on the wall with no cracks or anything. It's got lines in it and Hisense is not taking responsibility at all. What a horrible experience. Don't anybody ever buy anything from them whether they're TVs or half ** or not. Their customer service is atrocious and their TVs suck too. No kidding. 7 months and I've got lines in the screen and it's mounted. Nobody's ever touched it. It's melted on the wall in the corner. You can't even reach it and they say the lines come from damage from a cracked screen.

Worse tv ever. I repeat don't buy this tv. It's the worse. Customer service is a waste of time. Such a bad experience with them and I still didn't got a refund....I had to stand the lost for their product fault. Save your money and buy a good brand tv please.

Tv came out of the box with a cracked screen and Hisense refused to even discuss the problem. They just said that it was physical damage and that voided the warranty. Absolutely no compassion at all. I will never buy another one of their products again.

I bought a TV from this company a few months ago. I’ve only owned Samsung products but thought I’d give this company a try. Worst mistake of my life!! The TV is only used about an hr a week. One morning the picture went totally black but could still hear the sound. I called customer support. They walked me through rebooting the TV. Nothing changed. They then tell me there’s nothing else they can do and they’re sorry. You’ve got to be kidding me!!?? If you read the reviews you’ll see this is pretty common with all their products. This company needs to be shut down!!

I purchased a 50” Hisense Smart TV from Walmart plus a 3-year extended warranty through Walmart’s carrier Allstate. The TV was immediately professionally wall-mounted and worked fine for 7 months when the screen went out. After reporting this & sending photos to Hisense, their response was that I “broke it” and they would NOT honor factory warranty. Allstate followed suit and did the same thing. This company doesn’t stand behind their products and are unapologetic about their shady business practices. I have since been advised by more than one professional TV tech that the only company that really still makes reliable TVs and stands behind their warranty is LG, which I will go with from now on.

I've had nothing but issues with my Hisense 32 in TV I bought a few months ago. Constantly freezes up and I have to reset every time. I will not buy another product from this company. Do yourself a favor and buy another brand.

Disgusting customer service. TV broke after 2 months! Been a month of me calling every day and they just give me the runaround and will not fix, replace or refund! They provide trash TVs and take people's moneys and DON'T stand by their factory 1 year warranty. They lie and play games. I filed a complaint with BBB and small claims is next. YOU WILL BE HELD RESPONSIBLE TO FIX OR REPLACE MY TV.

Purchased from Costco. TV didn’t last 6 months. Problems with the remote and picture. You get what you pay for. Went back and purchased a Sony. Excellent picture and functions. I’ve never had a problem with any Sony product.

Spoke with customer service. I was told to do things I'd done over and over. TV still under warranty. Not satisfied at all. 317.00 dollar lost. Never again. Remote skipping all over the apps. Lands on random stations. Purchased a new remote still getting same results. It has to be the TV is inferior. Piece of junk

We purchased a Hisense TV in August of 2023 and it started showing lines across the entire screen in December 2023 without any known cause. Spent over an hour on the phone navigating the automated customer service and going through 6 different "troubleshooting" scenarios. I finally got through to a representative who spoke to me like I was a child and sent two emails to provide further information to the company. I immediately complied with their request and the company responded stating that while the exterior screen was intact/not damaged, they were quite sure the interior screen was damaged and that we did it therefore refusing to cover under manufacturer warranty.

Purchased this TV from Costco less than 3 years ago. Was watching then the tv went into sleep mode, never to turn on again. Costco is unable to help as it is past their additional warranty, and Hisense advised to unplug the tv and plug it back in. The customer service agent spoke to me as if I were a child, reading from the obligatory script, just to tell me that there was nothing they could do. We spent $1000 on this tv and now have been told to seek repairs out of our pocket if we want to fix it. Complete junk. Do not waste your money.

Barely worked for a year, and barely used. Their customer service sucks. I’ve never had a TV to go out on me till this piece of junk. Now I have this piece of junk hanging on my wall that I can’t use.

Bought 55" model 55A6G. It lasted for 2 years, 5 months and stopped working suddenly. After hours of being on the phone waiting to get help, I was told that the TV is no longer under warranty. This company clearly makes inferior products. To all prospective buyers...BEWARE.

I had a line forming on the screen on Sunday, and then the screen went mostly white with some bleeding colour and lines. I called the number to report the issue and was given a reference number and that I would be contacted once I sent the receipt and a picture of the unit. I was not sent any follow-up, so I called the service department again. I was told that they had not received the email and picture. I asked to speak to a supervisor and after some back and forth, I was able to reach one (if it was one at all). I was then accused of damaging the screen on the unit and that it voids the warranty. I sent numerous pictures to show that it was not cracked and damaged in any way, to be told again via email that it was not going to be replaced or repaired. The unit is less than 9 months old, the products are faulty and it seems by reading other reviews, that it is common practice for this company to not stand by their product. Shame on you!

I called Hisense about my 65 inch Tv and they will not stand behind their product. 700 dollars down the drain. I will never buy a Hisense ever again. I have a Samsung. Over 10 years old and is still working good.

You are getting what you paid for. My Hisense 58" Class 4K UHD LED LCD Roku Smart TV HDR R6 Series 58R6E3 Work only 14 months. (Warranty only 12 months). Don’t waste your money. Quality less than minimum.

Had TV for 4 months. TV went black watching football. Only audio. Contact warranty department. Troubleshoot. Told to tap screen over phone. Lines start showing up. They tell me I just broke it. NEVER BUY THIS PRODUCT.

I won a tv at a benefit picnic, they delivered the tv to our house. Opened the sealed box and the tv screen was broken. Came from Walmart says so on the box. Walmart won’t exchange it and I called the company and they won’t exchange it. Says the warranty doesn’t cover cracked screens. If you buy a tv open it first at the store to make sure it isn’t broken or you will be out money!

Have 2 Hisense TVs. 1 is less than 5 years old, the other a year older. Both went out within a week of each other. Company could not offer any info on what the cause of problems with these tvs are. Only I would have call a technician and that Hisense was working on improving their products. Purchased a different brand today and don’t know that I will ever purchase Hisense again.

I have had a Hisense SMART TV for a couple of years now. I already want/need to buy a new TV. The sound on this TV has been horrible from the start. We have tried all of the suggestions we have looked up online. No amount of updates, etc. have improved the sound quality. I will never buy this brand again.

Bought TV in November of 22. It quit June of 23. Call Walmart where purchased. They said I'd have to get a hold of the company. We called them. They sent a repairman out. He said he couldn't fix it meant company said they would hurt send us a check and we still haven't got it and here it is August of 23. So their warranty isn't worth anything or their word either so I wouldn't recommend buying a Hisense product. Gary D from Oklahoma

I purchased 2 45' TVs July 2021. Conveniently 1 of the television's power went off and never came back on about 6 months ago. Tried to plug it into a different outlet and tried to reset it. Nothing works. Then was told by customer service to take it to a local technician to get it fixed. My second TV Conveniently blinks off on its own. I asked the customer service representative is this an ongoing problem with these models, of course she told me no. After looking at these reviews, I see it is a major ongoing problem.

Bought 2 tvs a few yrs ago and they both plow chunks, there needs to be a class action suit to get our money back from this company. I called them to see what they can do and they said to bad for you. basically

I bought my 40inch Hisense television 2 years ago and took out a year warranty just for it to stop working after the warranty ended. Black screen, won't turn for nothing. I bought a new remote thinking that was the problem but it was that junky TV. Never buy from them. I mean never. They need to be put out of business.

I bought my TV in March 2021 for just under 600 bucks. The TV was made Dec 2020. It went out July 8th 2023 so even if I bought the extended warranty I doubt they would have fulfilled it. The model was 70H6570G. The TV had good picture and sound but for the short period it lasted I would not recommend unless there was better warranty. I did contact customer support and since it was over a year since I purchased it they couldn't help me at all, not even recommend a Hisense repair shop but it is what it is. TVs are not made the way they use to be. I had a Sony for 8 years till it blew the projector lamp.

Bought 2 different size TVs at different points in time in the last 1 1/2 years.. Both TVs worked fine for the first several months.. But now both, almost on a daily basis, have no volume and I have to turn them on and off several times before volume comes on. Love the price and the quality. Otherwise, this is the only issue.. Very frustrating!

First let me start off by saying that today is my birthday... I've only had my TV since March of 2020. Today the picture decided not to work. However, anytime I'd watch anything in 4K, the TV was really dark. 1080p looked great, but I was highly disappointed with the "4K UHD" on this particular model. I'm also upset that it only lasted 3 years and 3 months. It was an Ok TV for the price, but maybe pay extra for a better quality product, or at least get an extended warranty for 5 years if it's offered.

Everyday I spend 30 min of trial and error time to watch TV for an hour. Startup issues, suddenly TV shuts down automatically and doesn't start. You need to keep on removing the power plug, wait for some time to get it rebooted and then after 3-4 time if you are lucky it shows up again. Remote also suddenly stops working. In short, it is better to be without TV than having Hisense TV. Worst experience ever..

I have purchased 3 Hisense TVs. They have all done the same thing. Just shut off and will not come back on! We have reset them, unplugged them. Googled what to do! NOTHING WORKS! They are junk! Don’t buy.

I bought a 50 in tv and got it home. The screen was broken, we took it back to the store and got a 58 in to replace it. Got it connected, watched it for a day and the screen went out, I called the number. It took a week for the guy to come out and look at it. He took with him, sent an order for a refund or replacement. They sent a replacement, when I got it the screen was broken. I called the company back, was told they needed pictures of the tv, model number, serial number, and the box. I send all the pictures then I waited a week and did not get a reply. I called them back, told me the pictures were blurry, needed new ones, I then resent them. It has now been 3 weeks and have heard nothing from them. I will never buy any Hisense products again. I have told all my friends and family not to buy one.

Well our TV just dies after less than 3 years. It gets to the landing page on start up, but just crashes a few seconds after trying to load that initial page. Despite messaging tech support and searching the web for reset options, there are none that are possible with any hard controls. Only via the software menu which is inaccessible because the TV won't boot up. So support just says "sorry". $800 for a TV that lasts less than 3 years? Just nope. This TV is also the least-smart "Smart TV" I can imagine. I will interrupt your programming to suggest that you uninstall apps and then not allow you to uninstall large apps that come bundled into the TV. All because Hisense decided not to provide enough memory for apps. So you either have to remove apps you want to watch TV through, or put up with the least-smart interruptions you can think of. Just a terrible TV. Do not buy a Hisense TV.

I bought tv a little more than 2 years ago, I had some internet issues but that was workable. The main problem is tv screen just went Black, tried all different reboots but nothing works, I'm even trying to buy a main board which after investigating seems to be a ongoing problem with this tv, main board is out of stock at all suppliers, Hisense should acknowledge problem and supply parts needed. I probably will never buy this brand again.

We purchased a 75" Hisense roku television a little over a year ago, and all of a sudden, the television turns on, but the screen is black. I can hear the remote making noise on the tv, but no picture. I followed the troubleshooting steps, unplugging it from the wall for 60 seconds, numerous times, and nothing. And for Hisense to tell me that the factory warranty is only 1 year. I still have other TVs that I've had for 5 years that are working great. Then I find out, that this is a common issue with the Hisense TVs is just gut-wrenching. Hisense should not be allowed to sell their products with the same defect we have all been facing. Is there any legal action we can take? They are selling a product they know has defects and refuse to take responsibility. We paid agonist $1000 for this 75", and now it's just a paperweight. I want my money back...

I am so upset and after reading reviews it seems this is a trend with this company. I bought this tv last year in May. This week the screen went out, it said I need to delete apps and it froze. When it unfroze, I uninstalled apps (granted, I only have a couple on there like Hulu and Spotify, everything else was pre-installed like Netflix and Amazon which I don't use either). The tv back on for a second but the apps were still there. I was able to factory reset it, restarted it, it came back on as though nothing had been reset and totally froze to a blank screen. When I called them, they asked for my purchase receipt which I text to them. It's been 48 hours and I asked them for an update, their response is just they are reviewing it. WHAT?! Just replace it. It's still within warranty and very clearly this is a common issue with their television. Worst experience ever. DO NOT PURCHASE FROM HISENSE.

I purchased a Hisense 75H6510G Smart TV in November 2020. When I first set the unit up, I had to call support and they sent me a USB to download some updated software. Tv worked fine when I used it which was not often I would say "unit has less than 200 hours of viewing". One day recently the TV started to lag, the cursor was moving very slow, streaming was slow, everything was in slow motion, I tried turning the unit off and on, nothing. So I did a factory re-set, they make that technical option very easy to find, it is in the setup/menu bar. I hit the button and the TV shuts down as expected. I go to reboot the unit and it goes on for about 7 seconds total, then just crashes and turns off. I tried that at least 8 times.

It has been just 12 months since this TV (65u6g TV) was purchased and it has already failed, this is very upsetting. I am very displeased with their customer service and product in general. I will no longer be buying any Hisense products and will make sure all friends and family are aware of customer service and product reliability. Do not waste your time and money.

I have had this TV for 11 months purchased from Costco. After 4 months, TV screen went very dark. I called Hisense, they told me I was out of 90 warranty and return period. They instructed me to reboot for 10 minutes which fixed the problem that day. I have repeated this reboot twice since. Now my remote does not work. I called and after trying several things they told me I need a replacement remote, but I would have to purchase the remote. I have 2 other Hisense, but now I will never purchase again. So, over the cost of a simple replacement remote, Hisense is getting a poor review, plus losing me as a future customer. Poor business practice. Not the way to drive future business.

I purchased a 50 inch 50R6e4 TV from Walmart in January 2023. After 44 days the picture turned to stripes of color with no other picture. I took it back to walmart and they said I had to contact Hisense. After 5 frustrating days of supplying over 20 pictures of the tv and serial number over and over to multiple requests from multiple representatives including Shanees, Daision and supervisor Javar, they told me my warranty was void. When I asked why they said, although the pictured proved there was no physical damage, that there must be cosmetic damage somewhere inside the tv and therefore there is no warranty for cosmetic damage. Total fraud! I'm going through the BBB now for help against this fraudulent practice

I purchased a Hisense 65" TV, primarily because the company was offering a "$100 Rebate after 100 days promotion". I followed the terms of the promotion to the letter, including registering my TV immediately, and waiting the 100 days to claim my rebate. When time came to claim the rebate, I logged into the Hisense website, as instructed, only to find NO way to actually CLAIM my rebate. I sent emails to Hisense, only to get no reply. After MANY days of checking and searching for the way to claim my rebate, I FINALLY received an email from Hisense Support, only to be told that I had waited too long to claim by rebate, and I would not be receiving it. Had I known this, I would have definitely picked a different model. While the TV I purchased is 'OK', there are much better models available, and had I known how Hisense treats its customers, I would have definitely picked another brand.

I purchased my TV in Oct of 2021. Within two it stopped working and I had to have a technician replace some part on the board. Here we are in February of 2023 and it would seem the board has another problem. Unfortunately the TV only has a 1 year warranty. It’s a piece of junk, frankly. If I thought the Hisense product would be this bad I never would’ve bought the brand. Now I have a repair man looking to charge me almost what I paid for the tv to fix it. Very poor experience.

I purchased this TV in January of 2021 when I purchased a TV through Best Buy. It had was experiencing problems here and there but they were quick fix problems that I was able to fix myself as far as pulling out a plug putting it back in it working. Now a year and a half later of course out of warranty the TV goes completely dead on me. It will go on and go off go on and go off. The product was sell to me defective I believe and the company will not stand by their product.

TV just stopped working.. wouldn't turn on. Best Buy sold this inferior product to me and Hisense customer service still giving me the runaround 3.5 weeks in. I've made 10 calls, they sent a technician out to try to repair it.. He could not.. I am told at least 8 times that someone will be "getting in touch" with me "within 24 hours".. Hasn't happened once without my having to call them yet AGAIN! Complete waste of time and money! The next thing I will have to do, no doubt, is fight them to issue a refund rather than replace it with yet another one of their lemons. I will NEVER purchase another Hisense product!! The products are inferior, the customer service is horrendous, and worst of all, my 92 year old mother who cannot do much of anything but watch TV, has been out of a TV for a month - so far!!! Utter failure of a company!

This 32" Hisense TV has been glitchy since purchase 2 years ago, with no help from customer service after a number of attempts. This is a rural area with iffy internet, but the TV loses internet connectivity when other devices are having no issues and ARE connected. THEN the TV will indicate it has wireless but no internet connection, then hooks up. I have reset this TV about weekly since I've owned it. I am looking at a screen saying "Can't connect right now" while the status menu says "Internet connection - Connected". This week the remote is acting up; two battery changes, remote and TV reset, twisting & turning batteries, tapping against hand, etc. - nothing.

I had a 4K UHD smart TV that was 75". A little over a year later the image went completely out with nothing but sound. Hisense customer service said there was nothing they could do about it and I was on my own have a good day. Horrible customer service and horrible product. When you pay $700 for a TV that doesn't last more than a year and a customer service department that tells you you're on your own, That's horrible. Total waste of money.

We bought the TV just over 2 years ago. It worked fine, then suddenly quit working. It turns on and immediately turns off. Out of warranty, so we are out of luck. It is too expensive to fix. Very unhappy and dissatisfied. I would never buy another one.

We had the tv for less than 3 years. Was working great. Had issues with connections to sound bar but then we had even more issues. It stopped working overnight. It comes on but then closes down after freezing up. Will not let you do anything. Tried to reset. Did not do anything. Talked to customer service. They won't help as it is out of warranty. Waste of 45 mins there. We also had a fridge freezer from same company. Does not work right after 3 months. Returning it. Has a history of failures so not buy.

TV just quit working. Hisense will not even answer any of my inquiries. I have gone to their website and asked for help, sent an email to their customer service, did a chat and they just directed me to a site that I had to pay for to speak to a technician! Poor customer service. Finally was able to get through and spoke to someone on the phone, she just blew me off and pretty much hung up on me. A purchase of this type should last longer than 3 yrs. Hisense won't even contact me to try to rectify the problem or discuss a solution. I have had to resort back to my 16-year-old plasma TV, an off-the-wall brand, but it is still working. Very disappointed with Hisense product and their customer service. Obviously, they do not care about the customer. Will never recommend Hisense products to anyone. Would give them zero star if I could.

HiSense televisions are some of the most thinnest and unstrengthened glass screen televisions on the market. By not using strong glass the screens are designed, YES designed to crack with the slightest pressure by moving. The lack of proper hand placeholds also adds to this problem. Support staff sound lax and too busy to supply meaningful support...Sorry I interrupted your game of FORTNITE because I had an issue with my HiSense television 'Stephannie.' Just because you hate your job is no reason to fob us off!

The television stopped working after 15 months of ownership. Problem is part related. I submitted a request to extend the warranty. Took close to an hour (a chat and three calls, two of which disconnected, to reach customer service).

I was in the market for a new TV two years ago. I was looking for the best TV bang for the buck. That's when I discovered Hisense. I've never heard of the brand before, so I was a bit weary. Luckily, I purchased a Geek Squad 5 year protection plan. I am very glad I did that. Here's why... At exactly two years, my Hisense 55H8G would boot to a Hisense Android TV logo for 30 second, then shut off. It turns out that when I attempted to contact Hisense for help, they pretty much hung up on me. That's when I contacted Best Buy and told them about my issue. They knew right away what it was. It was the mainboard. My problem was an extremely common issue. The mainboard I needed was back ordered. (No surprise there.)

Got 2 new and they both died within 6 months. A 42 inch in living room and a 75 inch in master bedroom. Horrible experience. They both simply went black and would not come back even after trying ALL things on web to revive them. I'm an electronic engineer. We have good electricity. My big pro digital recording studio no problem and my sensitive equipment fine. My editing room fine. I have a big amount of electronics overall. No problems except Hisense TVs. Bought them separately slightly different different dates. They both simply died within 6 weeks of each other. HISENSE IS BAD NEWS. STAY AWAY!!!

I bought a 43 inch Hisense Smart TV in 2019, great deal. Easy to install, color okay. As time went on the screen kept getting darker and darker. Then three months ago when trying to turn the TV on, it would take 2-3 tries and by day five, that was it, would not come in at all. Went to the Walmart page to look at reviews for this TV. Lo and behold my same issues were widespread, screen getting darker and darker and TV not turning on. I am disabled and live in a fixed income. I took out the extended warranty but can't find it. You may just get what you pay for. Bargain price is not always best.

We always had a variety of random glitches. One included that the television would be unresponsive to turning on so we’d unplug it and plug it back in and then turn it on. This worked for a while until one day it would not turn on entirely and we’ve had the tv for less than 2 years. Hisense could not help us because it was too old… So we researched solutions and found out it is actually a very common issue among these tvs. We replaced the power board as recommended but it did not work. Others tvs permanently crash after system updates so it may have been that.

I purchased Hisense 55 inch TV on August 2021. Now the TV is not responding. I informed and the technician came for checking. He informed that TV main board is gone. It will take time to get board from company. And he has taken the photos of board. Now 16 days finished. Few days back I got a call from the Hisense service centre and they informed me that your TV board we were ordered but we got a remote from the company instead of TV board. Today they informed me that it will take time, for that you have to wait 10 days more. See what a irresponsible.

I purchased a $1,000 75" TV in December of 2020 and now there is sound but no picture - every time we have called on this they basically tell us since it is out of warranty there is nothing that you can do. That is unacceptable. Since I bought the TV I had an HDMI port stop working and was instructed to do a hard reset of the TV, then had a purple pigment on everything WHILE IN WARRANTY - now that the warranty has expired my TV has no picture, BUT IT IS APPARENTLY NOT THEIR PROBLEM - THAT IS RIDICULOUS! Building TV's that are designed to fail within 2 years with a 1-year warranty is pretty sleezy and they should be ashamed of themselves!!!!

I received a Hisense 58 inch for christmas 2020. As of 3 days ago 7/7/22 unable to turn on tv. Red light blinks but nothing happens. When I called customer service they told me to hit reset button which I already had pushed. Rep said out of warranty and I would have to call a technician in Virginia and I live in Tennessee. I will replace tv but it will not be a hisense product.

14 months and splotches were terrible. Unwatchable. Contacted Hisense and they said sorry, Warranty is only 12 months. Not eligible for repair. I asked for them to reconsider as that it was unacceptable, and it should last more than one year. They did not respond.

Updated on 06/19/2022: I got new Hisense SmartTV. Within 2 month screen blackout after software automatic update, spent 6 weeks emails and calls communication then technical guy checked the panel is defective and we will get TV replacement within 2 days. But suddenly they updated the opposite. They can't replace it.

I have had the worst experience with this TV and I would discourage people not to buying it. It is cheap, yes but the difficulties and challenges that you will face when using it are not worth the few tens of $ you will be saving to purchase this piece of junk. When using Netflix and youtube It hangs. Actually freezes and you have to switch it off from the main switch in order for it to start working again. Sometimes the Youtube option stops working for months on end and then starts working again only for it to stop again. The worst part is that you cannot update the software as there is no option of updating it. This TV should never be sold AS A SMART tv as IT IS NOT ONE. Save your money and look elsewhere

Less than 2 years ago I purchased a Hisense Roku TV and enjoyed it and had no issues then all of the sudden the television would not turn on Hisense will do nothing to resolve my issue. Terrible quality and terrible service. I would never purchase a Hisense product again! This is also a common issue that I had seen on many websites with multiple customers my television was manufactured August 19th 2019. Terrible. Terrible. Do not buy. Save your money and buy another brand.

I bought a few TV's of this same size for workroom facilities, only 1 of them was made by Hisense. Now, three months later the LED's just stopped working. No way to return the TV to Walmart because they say to contact the vendor, no support from Hisense since they're in South Africa, so now we have this brand new TV that doesn't work. These things are poorly made garbage. DO NOT BUY THEM. You get what you pay for and if you buy a Hisense TV YOU WILL PAY FOR IT with time and more money replacing the piece of junk they sold you.

It’s a good TV for a Bull’s-eye for my shotgun. Watching paint dry is worth every penny. Don’t buy this Chinese piece of ———. It’s a paperweight and a good lawn ornament as long as you put a crap ton of dirt on it.

I bought a 55" Roku TV from the company in 2020. After two years, the TV is now stuck in a continuous cycle of turning on and off repeatedly. I understand about the warranty expiring but if this company believes that a two year life span is acceptable for a customer who spent between $400- $500 on one of their products, that's ridiculous. My previous TV, a Panasonic lasted 10 years. Their live chat was of no help and they told me I can call the customer support line and speak to a supervisor there, this was not the case, I was told by their customer support that there is no supervisor there and one would be calling me back. Don't waste your money on an investment that could possibly have a lifespan of only two years or less and a customer support that, once it has been established the warranty is out, they stop there.

With a 1-star rating, what I'm about to say might sound weird... I LOVE this TV! Beautiful picture, easy setup, apps work great, setting up Youtube, Prime and other streaming sources was a snap. I still LOVE those things. But, I'll NEVER buy another Hisense product because of two things: God awful tech "support" and ARC audio problems (reported over many years on countless TVs/soundbars). (Google "Hisense bad support" if you don't want to read about my 3+ months of "support" misery!)

65" Hisense Roku TV. A week after 1 year warranty, all of sudden screen blacked out. No physical buttons on the product but cheap roku remote with limited keys. Neither hard reset works since you can't read the screen. I would not recommend Hisense garbage otherwise you get what you paid, cheaper is not always good, unfortunately it's not cheap either.

I purchased the 65" Hisense TV from Walmart in March 2020. It lasted 18 months and then blew out. I contacted customer service and they won't be replacing or refunding my money for the TV because no warranty after one year was purchased. If your product last only 18 months with limited usage then it says a lot about the quality. I'm out of $500, but Hisense has lost a customer for life. I won't ever purchase anything from this company or anyone that is affiliated with Hisense. I hope it was worth it. A word of advice to Hisense, you won't be able to sustain competition with a poor product and dissatisfied customers.

You pay a lot of money for a crappy tv then they take a week or weeks to come fix it. That's ridiculous. I didn't have weeks to pay for it so ** fix my tv. Then always customer services is people you can't understand, you get their sob story on how they sorry. Real question is how are you sorry if you have a working tv.

Save your money and NEVER buy a Hisense TV. Purchased a 70 inch tv September 2020 and after about 8 months the tv was shutting off on its own. Within a year it completely shut off and didn't turn back on. I've been dealing with the same issue but now that the TV is not coming on they say they will send out a tech but it's out of warranty!!!! This is the SAME ISSUE I've been dealing with BEFORE the 1 year warranty and Now they refusing to repair. Hisense is trash and I will stick with LGs and Samsungs working and I've had for over 8 years!!!

I purchased the first 55 inch TV in Dec 2019. It went out in July 2020. They sent a guy to slash the screen and sent me a new one in August 2020. That one has now went bad and according to Hisense this one isn't covered by their warranty. I explained this was a replacement for the one that went out after 6 months. Now this one went out after 16 months. They will not stand behind their product. A Tv should last longer that 6 months and 16 months. I will never buy anything made from Hisense. Tv's quit working and are made poorly. Not worth it.

I had bought a 75 inch tv from The Brick. I never realized that Hisense would only last for just over a year, just long enough for the warranty to expire. And when I contacted the brick I was told since I didn't get the extended warranty that they would not help. Then when I contacted Hisense themselves, the same thing.... The warranty has passed. So here I am out $1,200 plus tax for a tv that lasted 15 months, and told to go fix it myself and pay for it. I will never buy their cheap knockoff merchandise. I will stick to the electronic products that come from Canada or the US.

I Purchased a Hisense smart TV about four years ago. It had Netflix, Prime Video, and YouTube factory uploaded. Recently the YouTube started having visual lines. I reset it to factory reset. This did not solve the problem. Then prime video had the same thing happened a month later. I called Hisense and they said it was out of the one-year warranty and that was that. They did not stand behind the product. No apology nothing. Netflix still works and the TV works but the apps that The TV cameras do not work and there isn't any way to reload them. So I pay for a smart TV I cannot watch YouTube or my prime video. I do not recommend this television at all and I will never buy another one and I suggest you don’t either.

I will never in life buy another TV from this company. My wife purchased this TV in June of 2020. In January it stopped working. I called in the issue. They said my receipt was not valid. Due to the fact they wanted a picture. We got the TV from Walmart. I had a lot of stuff on the receipt. So I took a picture of the top and the bottom. Was given the run around. While waiting I bought another TV. Finally in November, "We can accept your receipt. But you're out of warranty." I bought 3 Sony TVs and two LGs. They are both all working fine. The Hisense is a piece of crap. The only thing crappier is their customer service.

I would like to give a shout-out to Mathew, the Hisense Customer Support agent assigned to my bizarre case. The new 2021 Android TV worked fine -- except for the fact that I could not install a critical app. The latest software Hisense promptly sent me didn't fix the problem. We were both stumped, until Andrew suggested that one of my old (forgotten) accounts might be an obstacle. He was right! I would never have figured this out on my own. Then he patiently waited until I'd confirmed his out-of-the-box insight. Such friendly, impressive support deserves a grateful review.

I can not get my tv back to home mode and the agent said I need to purchase a new remote and the remote was 20. I found the same remote on Amazon for $10. The tech I spoke with sounded like he was in bed almost asleep. I actually disconnected from him. I will never purchase a Hisense product ever again. I will stick with VIZIO or SAMSUNG.

Hello Hisense, Recently I have purchased your Hisense Tornado 50 inch TV. The product is Amazing and I am totally happy and satisfied with it. But one thing I would like to convey about your TV remote design is, The HOME button on remote is exactly below and closed to down navigation key. So whenever I tried to press down navigation (blindly with eyes over screen) I end up with pressing home button and got exited from wherever I was and it irritated me a lot. You need to think over it. Design your remote so that our mussels memory can save the buttons quickly without confusion. I hope my concern is understandable. Thank you.

This tv company gives you everything that you need for half the cost. They last a very long time and you will not be disappointed. I have 3 in my home and they have been working for 3 yrs now with no issues.

We have a 52 inch Hisense Roku Smart TV which has a very clear and colorful picture. It has great sound and was very inexpensive. We originally had purchased a 40 inch one and when we went bigger, we got another Hisense. If we get another, we will look into the same brand!

45 inch remote is difficult. The volume button is on the right side of the remote. & + when you push the button for the volume it takes you home at Hisense Roku Tv. # Plus the app you were watching you have to connect back. This is my first time buying a Hisense and my last. At this moment I would get rid of the headache at a second hand store. # Would not recommend this model & the apps you $$$ for the selected ones. Roku offers on the TV is $$$.

The picture quality can be a lot better and more smart apps on the menu but other than that it is a good brand television. I've had mine for 2 years now and no problems with it at all. Would recommend getting one.

Never again will I buy Hisense. 2-yr-old TV blew under warranty. They offered me a replacement TV with no warranty or store credit to the amount I spent yet I cannot buy a TV at that price. So I have to pay extra to replace a under warranty tv. The worst brand I've ever had. Do not buy Hisense. Their customer service is disgusting.

My tv stop working 18 months after I purchased it. I went to the retailer where I bought it and was referred to the Hisense rep. She said their standard procedure is to first try and fix the tv before they can consider replacing it or doing a refund. She referred me to the technician. He wanted the till slip, which I provided, but he said it was vague. I had to go back to the retailer for a reprint, which I was told would take 7 days. I then contacted the national call centre and they logged the ticket for me with the slip I provided, my tv was collected a week after my original complaint and now a week later, I am still without a tv.

Purchased Hisense 58R6E Roku TV in Feb. 2020 and it died in August 2021. Black screen, no sound. All troubleshooting attempts failed and TV repair said no fixing it. HCS said there's nothing they can do.

Let me start off by saying I never have given anybody a poor review on Consumer Affairs or reported anybody to Better Business Bureau prior to this event. I have never been so disappointed in the company as I am with them. I bought a television for a housewarming gift. Less than five months later it did not work. I understand issues happen and that was not my concern what transpired after the TV not working has been nothing short of a nightmare. First the repairman did not show up for three appointments which my friend had to take off of work to be home for since I do not live in San Diego and it was a gift to them. Now the gift has turned in to them losing money And being inconvenienced by Poor service.

I purchased a 65" Hisense Android tv end of November 2020. Before the 30 day return it started freezing, turning off and not aligned with remote. NONE of Hisense troubleshooting techniques work. I exchanged for same one thinking it was “a reject.” It was that bad. Took it off wall mount and placed new one. Same issues if not more. I won’t watch much tv and this drove me nuts and wasted my time. You definitely get what you pay for as I have 2 Fire TVs that are faster, more storage and work fine. I never leave reviews but I want people to know what they may be getting, definitely no quality or quantity. I only put one star because the picture is good.

I’ve never left a bad review before of any business or product. But I feel so strongly about how bad this is that this will be the first. We got our Hisense TV about 6 months ago. Terrible experience. The TV randomly turns off, freezes, plays sound with no picture and vice versa. It’s been doing this since about a month after we bought it.

**DO NOT BUY** Save yourself a headache. The T.V. freezes. The remote also freezes. You can’t just watch a movie without it freezing or going mute for no reason.. I only bought because it was cheap at Costco. The worse! Don’t waste your money. It’s trash!!

My boyfriend bought me a 55" Hisense Smart Tv 2yrs ago for Christmas. When I got home from work on today, the tv would not come on. I tried all the techniques from Hisense Tech Support as well as the instructions from the Youtube videos and nothing worked. The screen is still black. Because the warranty expired a year ago, they could not sent a tech out period. Apparently, this is a frequent issue with this particular tv brand. I learned my lesson and needless to say I will never buy this brand again!

I have TWO different sizes and models of the Hisense brand tv and they BOTH SUCK! After two months they both started shutting off by themselves, sounds went off, volume would adjust by itself, it would kick me out of apps while in the middle of a movie or searching titles. This brand doesn’t even deserve a third of a star for a review! I WILL NEVER BUY THIS BRAND AGAIN! SAVE YOUR MONEY AND LOOK INTO OTHER BRANDS! I suggest staying far away from any Hisense brand products!

Don't waste your money. You will be disappointed. The TV has all kinds of issues from signal issues, it lags, there is a time delay between the remote and tv, it turns off and on and resets itself, it will power on and off by itself. This tv review deserves no stars!!! BE AWARE!!!!

I bought my 50” TV 3/12/21 and it stopped working 7/13/21. Took it back to Best Buy. Was told I have to wait until someone can come out. I feel like I was ripped off. The tv did not even work 12 months. The chrome cast never worked. Better to just throw away your money than buy this junk.

I purchased this TV in October two weeks after it keep saying updated which it never does. I had to factor reset it for it to work for two weeks then it goes back to the same thing. Now it doesn’t work and I called them. They send a update via email. Still don’t work. While I was writing this review I been on hold for 1 hour. That’s how they treat their customers. If you want to be angry watch your money go to waste then please buy this product.

I bought my 65" tv through Walmart last November. As of 2 days ago the screen totally went out. I sent pics of the TV off and on and the tech says the damage occurred here. Nothing has touched our TV and it hasn't been moved since. Apparently it's not covered under manufacturer's warranty. So basically I'm screwed on the money I spent because they refuse to repair or replace this brand new TV. I'm not very happy about the situation and will never buy from them again. I highly recommend letting everyone know how big of a joke this company is.

I bought this tv in October 2020. June 13th started having black lines going up and down the center of the screen. Every time you turned it off the black lines got bigger and started merging into one. After contacting customer service and doing everything they could think of before them doing anything they decided to have me send the tv back to them for either repair or replacement. I was emailed and in the email a picture was attached that showed how to package the tv with the items they sent me. What I received was different from that picture.

Simply stopped working within a year. Let’s not buy this product so we don’t help that company make money when they are not accountable for their unreliable products. It’s damaging the American consumer.

We bought our 55" Hisense Roku TV about 2 months ago and it was working fine until this week. We have an antenna for local over-the-air channels, and this week, the television has stopped picking-up all but one of the local networks. I have tried rescanning, and I contacted the Roku chat, and I called the Hisense customer service line. The Hisense customer service line representative said that they don't take any responsibility for the over-the-air channels. The Roku chat rep. had me try rescanning and resetting, but it didn't work. The Roku chat has numerous people writing in with the same problem. My other Samsung television has no problem accessing the local channels. I believe that the company is aware of the problem and they don't care!

I purchased a 70" Hisense TV in October 2020. In April 2021 the tv did an update and after the update the TV would turn on then off in 2 seconds. I contacted customer service and spoke to a rep. He listened to what I told him was the problem. He told me he would have to send it to level 2 and it would take 24 to 48 hours for them to send me a fix. Later that night I got an email from Hisense with detailed instructions that even I could follow. It worked and the TV was rebooted and is working great again. Hisense responded quickly with instructions that any ordinary person could easily follow. Great TV and great customer service.

I bought a Hisense and brought home Dec 9th 2019 from Walmart. The Tv literally just stopped coming on at all January 2021. Talk about a heart attack I had! I tried everything to get it going. The worst part was I bought the extra warranty but it didnt cover the problem at all???? I feel robbed! I have 2 other TVs that are running for years now.

Bought the tv on May 22, 2020. Still has warranty. Out of nowhere, green columns appears and it gets brighter with the color white. I called Hisense, submitted pictures and they said someone would call. They called the guy said they can send a technician, I said ok. Then I received and email saying the tech was coming to destroy the tv in order for Hisense to ship me another one. I called Hisense, spoke to a guy who seemed he was on a run. He said and I quote “ do you have Wi-Fi? Yes, well you can watch tv on your phone”. Like really? I asked for a manager, he said they would call.. never did!

Great TVs! !!!****BUT****!!! I bought two 55" Hisense 4k Android TVs a month apart from each other back in 2018. They were the first Android OS TVs that they put out and they were using Sharp's name & hardware. I believe.. Anyway, they both stopped working a month apart from each other. Both of them not being able to turn on. But the red light is on and it'll blink twice when pressed and do nothing.! I'm So pissed ???? Because not only 1 but 2 dead Hisense of the same thing. Unacceptable even for a low budget TV..! Other than that great TVs when they work!

I purchased a 50" Hisense T.V. at Target. After 1 year and 5 months it will not come on, the stanby/power light is on and blinks twice. Hisense has a 1 year manufacture warranty. Without an extended warranty, we're out of luck and a T.V. Off to the store to buy a higher rated brand (and an extended warranty I guess).

Purchased in May 2020 and have had numerous problems. Current problem goes into error when trying to watch the tv. Purchase at Walmart who won't do anything, refer it to Hisense. Hisense won't send a service tech or replace it.

Purchased this TV. It was delivered by a shipping company. I unboxed it and the TV does not work. Customer Service wants nothing to do with it. Take the money and run. Still waiting for a supervisor. HORRIBLE. Was told by Margrie'anna they have nothing to do with it and will not honor warranty. The shipping company says it's their fault. In this time they just stole my money. Definitely defective product and the worst customer service. Store won't take it back. It has to go through shipper. Shipper won't take it back because the problem is Hisense. Everybody did a great job of justifying a paycheck. TV has been in my possession less than 2 weeks. Hired someone at my expense to hang the TV and had to pay him regardless. Short of robbing me at gunpoint they stole my money. Shame on you.

I purchased a Hisense TV 1 year ago and within that time I have made 5 or more calls to repair the TV (TV screen going blank, constant updates, repair to product itself by technician). **Please be aware I have experienced a minimum of 2-3 weeks for each issue to be resolved.** The product 4K HDR Smart TV should be removed from the shelves. I do not write reviews however I felt compelled to warn everyone not to waste your hard earned money for an inferior product and horrific and slow response team. Save your money and invest in a company that takes pride in its products, this one doesn't! I was unable to post this unless I clicked at least 1 star for the rating. To be clear the company doesn't even deserve that.

Hisense did send out the same guy, who replaced both boards again and this was after warranty. I had to buy a Google Chromecast to keep the set offline, that way it cannot update, but as before great picture quality. It took a little doing but in the end they came through.

TV stopped working after only 3 months. It won't turn on and only the white ready light is on, so it's getting power. I did the whole unplug and hold down the power button for 1 minute and plus many other YouTube hacks and none of them worked. The TV is dead. A bit of perspective - I purchased a Panasonic plasma over 15 years ago and it never had any issues and I only purchased this so I can upgrade and use the smart TV features. I guess my mistake was not reviewing all of the horrible reviews on this site before purchasing.

I’ve had this TV for 8 months. The picture is great but there are major issues with insufficient memory, too many preinstalled apps that cannot be removed so there is no way to free up memory. If you add apps, the memory becomes full and corrupt, requiring a factory reset to resume operation. Remote control buttons just stop working and you have to unplug the TV to get them back. This TV is full of problems. It comes at a low price but this TV is so poor that it is not worth the cheap price paid. I am not likely to purchase another Hisense product.

I purchased a Hisense television approximately 3 years ago. The television worked fine the night before. To my surprise it would not come on the next day. I unplugged it and plugged it back in. It made a buzzing/hissing noise when I plugged it back in. Now it has a scorched spot on the back and will not work at all. While I understand that this is a budget TV, it just seems like it should have lasted longer. Customer no service was very nice and professional but absolutely no help. I wanted to know more about the company...Learned customer no service is in Jamaica and the company is in Suwannee GA(thanks only to Google). You can only speak with the Jamaicans. They would not give me contact information for the actual home office. This company also makes Sharp televisions. Buyer beware.

I have purchased a 75" Hisense Television in January 2020. I was very satisfied with this purchase. However, on 11 November 2020 I switched my television on only to find a black screen with spider lines with absolutely no picture. There was sound and I could flick through the channels, but not picture whatsoever. I contacted Hisense at: service.au@hisense.com.au and attached relevant purchase receipt and photo of product serial number. Today is the 27 November 2020 and to date following numerous attempts via e-mail and 1800 447 367 to effect the warranty on this product, I have only received one call back which I missed due to work requirements. Any further attempts at contact was on my behalf without success. The frustration experienced at this stage has now driven me to negatively review this product, more so the service warranty on this product. Should the review be read by a Hisense consultant, please feel more that free to contact me or refer to my warranty reference number **. A frustrated client.

I only had this TV for 3 months. Now the screen BLACK No SOUND, Remote don't work. Tried Youtube fix....NOthing, All Lies....NO GOOD product!! AMAZON SHOULD BE ASHAMED!! NO GOOD NO GOOD TV NO GOOD!!!!

The second replacement tv work, although they left it out in the rain! So far so good!

I had order a 65 inch tv back in August when I first moved in my new apartment. The tv looked great for the first week then about 30 tiny white dots started appearing on the tv screen. I contacted Hisense warranty and they sent an agent to field destroy the tv because it had damaged pixels. The agent came in and broke the tv by scratching the screen and I was told to discard it. Then they sent me a replacement with Estes forwarding worldwide. Very unprofessional company. If you search them up is just a bunch of people complaining because their product was delivered broken with Estes forwarding. So Estes forwarding delivered a broken tv and before they left I told them I had to check the tv before them leaving. They said I wasn't able to turn on the TV because it was dangerous and if it was damaged to contact Hisense because it wasn't their job.

My tv was damaged by a power surge. Completely outside of my control as I proved and yet I was denied in any way a replacement or compensation. The person I spoke with had only condescending comments to give me. Never again will I buy from them.

Be wary of Hisense TV. Software issues: I have a 55r7 tv, watched a 4:3 ratio program on You Tube (5 seconds), went back to live tv, "EPG" to select another channel, all viewing locked in 4:3 ratio. Rang Hisense, not their problem.

So I purchased a 50 inch 4k UHD Smart TV. It's a Hisense. After hooking it up the TV has black streaks going down the screen. Not black as in dark black but like the panel was exposed to magnets.. Thank God I can return this pile of garbage to the store where I got it from but this honestly freaking sucks. Stay away.

I bought my Hisense Roku tv a month ago. Everything was working fine on it at first then all the sudden the screen went white but has the sound. I’ve called and emailed. Still stuck with no tv. I’ve sent in everything they said to send in. I wouldn’t recommend.

My kids purchased a 65 inch Roku Hisense TV for Xmas 2019 and just a few days ago the TV went black and there are spider lines in it. 48 hrs after complaint I call they tell me it's physical damage. No marks cracks or anything on my television. I submitted photos they tell me they see a crack! I'm physically in front of the tv and there is nothing! So now I wait another 48 hrs for a more detailed review meanwhile I do not have a tv! Very disappoint and probably will not purchase another item from this company!

I bought a 58 inch in Feb. 2019. The tv was working fine. I just wiped it barely touching the screen. When I turned it back on it had a black screen. I called the company. They sent a repair guy out. He took one look at the tv and said I broke it from impact damage. The tv never came off the wall nor did I touch it. This tv is very cheap. It just goes blank and they blame you for it. The tv is still practically brand new. I'm warning you, do not purchase this junk! I'm warning you it's a piece of junk. Now I'm out of $300 and no tv!!! Why would I break or drop a tv I paid for!

Terrible customer service, My new Hisense 75" HDR 75R6E1 locks up on the screen in tv/cable mode, have to unplug the TV only for 5 minutes then plug back in to clear, then you can watch TV. Called for Support. They called back 3 days later on a Sunday morning, making me do a lot of busy work that I have done 50+ times again with no success then blame everything but the TV, game box, Cable box, DVD, internet and so on. Funny thing is the TV locks up with all these boxes disconnected.... and now they say I need to call Roku, pass the blame until you are out of warranty that is their Customer Service. Terrible service. If you take it to the store they tell you you have to deal with Hisense. The only resolution I will get is to stop payment on my Credit Card.

I spent my hard earned money on this tv!! I am a single mama of two girls and I can't afford much as it is!!! My t.v. screen is broken and you refused to fix it! Now we have absolutely no TV. It's not right and pretty sad that this is how you do business. You shouldn't be selling absolute junk! You should be ashamed! I will not buy another $500.00 TV from your company! -Very unhappy unsatisfied customer!

I bought the Hisense 43 in on 1 March. Have had few glitches throughout but I was dealing with it rather than complain. Two days as I was watching my am news I noticed a straight line across the top of the TV and a black triangle on one side. I called Hisense and they have stated that I have caused the damage myself. I have not touched the TV at all, not even to dust it. A very upsetting experience.

We recently purchased a 65 inch Hisense TV from Walmart in store. We never heard of the brand, but decided to give it a chance because of the price and I read some good reviews... big mistake! We got home and took the tv out of the box and the screen was cracked, we returned it and refunded our money. We then decided to order the same tv from Walmart online because we thought it was probably just mishandled in the store. The tv was delivered (they actually just left the tv on our porch), we took it out of the box and the screen was cracked again!!! We took it back to Walmart and they refunded our money. Now this should’ve been a sign, but we just figured it was Walmart thing with how they handled their TVs.

I bought a 32" Hisense Led TV at Walmart and I use the television at the most an hour a day but it lasted just under 3 weeks and while watching it the screen went black and silent. The power was still on and turning the Television off and back on or resetting it did nothing. I am skilled at electronics repairs so I could have fixed it but knew if I opened the casing that would void any warranty so I didn't.

If you are an Apple product user, DON’T BUY HISENSE TV. Hisense is NOT compatible with Apple. Also ROKU sucks. You need a special app to see anything. I tried several apps and they all delivered ads or require a subscription. One app made an unauthorized charge on my credit card.

I bought a 32” Roku tv from Hisense, 7 weeks later the screen went out. Showing vertical and horizontal lines as well as a complete color block in the upper left corner. Even though the tv is only seven weeks old, they refuse to repair or replace it. I understand it is a cheap tv, but I still expected to work longer than 7 weeks.

Bought 55 inch Hisense TV. I have had it just over five weeks and had to send it back as it died on me. At first, I thought it was a lovely picture et cetera, looks great but now I have to wait for I don’t know how long for it to be returned. I am over 70 and disabled so I am not happy as I am on my own and I have to look at four walls for the foreseeable future. I’m sincerely hoping they sort the TV out as I really like it.

I am warning anyone who cares about customer service or quality products: DO NOT BUY FROM THIS COMPANY!!!! This is by far the absolute WORST customer service I have ever had to deal with. I am currently on hold for the THRID time waiting to speak to someone. ANYONE. who can can help me. I bought one of their TV's in MARCH. Yes, I have had the headache of dealing with this AWFUL company since March. I bought the awful television and not even a week goes by and it just won't turn on. So they send a man to come to my house to fix it. He comes and, of course, he said it was a poorly built TV and there was nothing he could do to fix it. So I was instructed to ship it back. I went ahead and bought a new TV from a MUCH BETTER COMPANY (to no surprise I haven't had any issues with this one... probably because it is not made by this shit company).

Bought the first TV and the next day it only turned on nothing else. Took that back and grabbed another. The next day the volume starts to go out. Powered off and still no sound. Unplugged it and we had sound. And I actually saw another man returning the same brand and he said it wouldn't let him enter his wifi. Just a whole lot to deal with for a television.

I'm a new owner of a smart TV, I purchased a 50 inch Hisense-Roku Tv from Wal-Mart and I'm very pleased with it. The picture is excellent and the sound is exceptional and the price was remarkable!! I have to admit I was a little leary because of the brand, I've never heard of it before or knew anyone that had that brand. But to my surprise the TV itself looks nice and has all the functions (and plus some) I was looking for in order to do away with cable. I'm a very satisfied customer!!

HISENSE has the WORST customer service. You can not get a call back from any manager. If my life depended on it I would never purchase another Hisense product. The representatives does not care, neither do their Management team. Hisense will not be in business for much longer.

TV worked great!! Didn't really use the 'smart' features, but it worked great receiving broadcast TV and doing 720p-2160p fine! Then the picture went out (sound was still there) so useless/broken (I think a capacitor(s) went out, but I dunno...), but still under warranty!! (I think they had a good amount of time for coverage, like five years or something!!)

Since day one this tv has restarted I have had it 6month and it still does the same thing. I will never recommend this to anyone or buy another one. It's a bad brand. And no matter how many times you call for repairs you get nowhere. Their customers service is just as bad.

Bad service. My Hisense smart TV started to have double vision on the screen. I called the call center to report the TV was faulty. They sent me a job number and sent someone to collect the TV. It has been over 3 weeks and I have had no reply on what the process is I am just getting the runaround. What is very disappointing it is the second time this TV needs to be repaired for the same thing. I have decided never ever will I buy a Hisense product ever again. I have had no TV for the last month.

I bought a 58" 4k Roku tv and it went out in one month and they won't fix or replace it and bad, bad, bad customer service. Do not buy Hisense TV's. Awful brand and bad company. Tv defective and they say it's my fault and they also told me they never had a damaged tv before, so wow lie some more to your customers. How **!!!!

Bought sharp 55”. Immediately vertical line through screen. Contacted Hisense. Took 3 months to get box to ship back. 3 months later got back. Left in box since it was a summer tv. When opened the tv lasted 5 days before it won’t turn back on. Hisense say, "You're out of luck, out of warranty." Horrible customer service. Pay the extra money and get a Sony or Samsung.

I bought a Hisense 40 in Full HD LED Smart TV from Harvey Norman at Loganholme in Jan 2017. In May 2017, a black spot appeared on the right hand corner of my TV. This grew progressively worse and the whole right hand corner become black. Hisense and Harvey Norman told me the TV was 'crack' and they did not cover crack. Harvey Norman agreed that the TV did not display any external cracks. The TV was purchased with an extended warranty for 8 years. I asked for the cost of the extended warranty back. The owner agreed to refund $160 but when I went to the store, Raj his assistant refunded me only $60. The owner told me to claim the TV from my home insurance. This suggestion was to me totally unfair to the insurance company. I live alone and did not damage the TV. The TV was placed on the stand and stood there without moving or interference till it showed its defect.

I had purchased Hisense UHD 4k 43 inches Led a month before. Unfortunately the TV screen is damaged from the inside without any physical damage. Maybe because of heat or something. I happened to notice this the next day when I switched on the TV. I have raised Warranty complaint by email and they reject it, replied they will not cover display damage under warranty. Then I asked for the repair cost, team jumbo (dealer of hisense in UAE) worst customer service. After my lots of emails and phone calls they given me quotation more then my tv cost which is not makes sense and said, "If you want you can purchase new tv. Lots of online offers going."

Bought at Walmart, Hisense says part # doesnt exist.... TV shuts off, restarts, freezes and remote control functions will not work. All these issues are random and make no sense as to when they will happen but there is and has been an issue from day 1. Called Hisense 5x today frustrated and out of all the calls 1 was audible, the rest I just had to hang up on. I thought I had it taken care of via their customer service but Hisense wants me to unmount the TV (65") to get a manufacture date. I dont care what the manufacture date is when I bought it new and I have a receipt, serial # and part #... The issue is unresolved and I will NEVER EVER EVER EVER EVER buy Roku or Hisense EVER EVER EVER.

Hisense H9f 55" tv purchased Dec 2019 at Best Buy. This tv has a exceptional picture!! I couldn't ask for a better. However after contacting customer service 3 times with a simple question about my remote control there have been no replies back. If this company can't respond to a simple question it makes me wonder what will happen if my TV has a serious problem.

Hello, I have recently bought a Smart TV featuring Dolby Vision and Dolby Atmos, or at least that's what they say. (I couldn't play any Atmos file on the internal USB Player). The Tv was nice, pretty bright, but it had many issues, software related. I have kept it tho, after the 14 days of evaluation. Bad choice! One day, after only one month of use, disaster happened: some sort of a power surge thru the HDMI port and the TV went DEAD. The seller's Service returned a most unfair answer: NO warranty repair and I must pay half of the TV's price to have it working again! There was no replace or refund whatsoever. No other TV broke this soon, this easy! For me this was a lesson! Never again in my life will I buy a Hisense TV!

I purchased a Hisense TV in August and the screen died in January. I called the CS number, they offered to have a tech come to my home to repair it. It turned out that it was not repairable so they sent me an upgraded 4K model by FedEx. Through the process the communication was extraordinary. I now have a better TV than the one I paid for. Great customer service. I would recommend this brand.

I purchased the Hisense 43" Roku 4K television. After completing the setup and putting in all of my subscription information I sat down to enjoy some shows. After 10 minutes of watching, the picture went black, no matter if I was watching Netflix, Hulu, Vudu or Disney+. The sound was there, but no picture. However, if I hit the pause button the usual words came on the screen (name of show being watched). I called Hisense customer service and explained the issue and they had me reset the television to factory settings and start over. This time I only put in my Netflix subscription information, and had the same experience again. I did find that if I went back to the Netflix main screen and started the show again it would pick up where I left off, and I could watch for ten more minutes before the picture went black.

I purchased a 56" Hisense 4k TV from Best Buy a few months ago. Here begins the nightmare. Took the TV home, set it up, connected to cable box (which was working fine with prior TV) and received no picture. Read through user's guide trying to debug but was unsuccessful. Called cable company for assistance, they ran diagnostics on my line but nothing showed up. Once they heard it was a 4K TV they recommended that I upgrade my cable box (free of charge). I did so and bada bing I got picture and sound. Happy camper!

I paid a lot for my 55in tv. I work really hard for my money. The tv only worked for 3yrs and now black lines everywhere. Called company. They said not their problem. I'm out 600. I save up for this gift for myself. I should of kept my 32in tube tv that worked great for 19 straight years. Save your money.

I Bought a 55 inch Hisense Roku T.V. brand new from Best Buy a year and half ago. It worked great until suddenly it stopped working. No picture, no sound. In speaking with a friend of mine the same happened to them with their Hisense after only a year. Funny thing is we have a Vizio and a Sanyo that are both over 4 years old and still work like brand new. Definitely a waste of money. Will never buy from this brand again.

The tv looked fine during operation for as long as it wasn’t connected to the internet. The first day it was connected to be able to use Netflix, it bricked itself. The update installed and left us with a green screen that doesn’t display any signal or respond to any remote/on tv button presses. Any device that desires or requires updates is rolling the dice each time that it will break, but these crappy off brand devices are the worst because of practically zero forum posts. I have another known brand tv that partially broke itself with an update for about a year (launcher disappeared) only to eventually have a subsequent update fix it. In this case however, one can’t even plug in an AppleTV or fire stick etc. to get the tv to do anything. It’s just dead. No more of this brand or frankly anything tech from Walmart.

I gave $80 to a friend and he bought me a 32" tv. It has been a piece of ** for the 2 weeks I have had it. The tv might play for awhile and then the screen freezes the picture. Or it might just shut down. Or it might run for 3 hours straight then the picture will disappear. I don't want this tv anymore. Not sure my friend will buy it back. I have had a 19" 1998 Sony tv and it works fine. Fortunately I still have it and will see if someone can hook it up for me. I guess the larger tvs are better but this 32" tv fit just the place I have it now.

After 1 year; when the factory warranty expires, my 65” Hisense Smart TV started having green specs and lines appear both vertically and horizontally; then 3 months later, the computer started malfunctioning, forcing the TV to repeatedly TURN OFF. THIS MAKES THE TV A COMPLETE WASTE OF MONEY. $700 for 1 year is horrendous. I called Hisense Customer Service and they would not help in any way. Don’t waste your HARD EARNED MONEY WITH A COMPANY that produces bad inferior electronic products. Most of my life, every TV lasted about 5-10 years. Hisense 65” Smart TV only last 1 year. If you purchase a Hisense, buy the maximum EXTENDED WARRANTY, you’re going to need it.

Took delivery of Hisense H9F LCD TV. Box and TV appeared to be undamaged. Plugged the TV in and discovered the LCD was cracked. Filed warranty claim with Hisense. While Hisense acknowledged TV was damaged during shipping, Hisense refused to replace the TV saying warranty does not cover damaged LCD panel. I did nothing wrong but I'm out $651 for the cost of the TV.

++++ I would advise all to beware, company customer service sucks very bad and they will not stand behind their product. Many choices out there. Stay away from this company. They asked me to cut my product's cord before replacing my unit and refuse to reimburse me. ++++

I bought a 55 4 K tv in July. It has always had problems. First it kept dropping the WiFi signal. So I had to use a Roku. Now if my daughter and grandkids run through the living room the middle of the screen loses the picture. A supervisor Denzel told me this is normal for TVs to do this. I have never had one do it but I’ve always bought Samsung. Now I just want to save anyone this headache. Do not buy Hisense!

I have model # 50h5g tv. Lights blink like the tv is starting up but no picture or sound. Company offers NO help. I read 100's of these same complaints online. Should be recalled. DO NOT PURCHASE HISENSE ANYTHING! WASTE OF HARD EARNED MONEY!

Purchased the 50R6E Roku TV in late September of 2019 at Walmart because it was rated higher than my favorite Vizio of the same caliber...less than 30 days later, the screen went black. Called the customer service, they sent out a tech to replace the part they said was bad. The Tech gets to our home and says "the part (the board) is not what's wrong with the TV...the part that is bad can't be replaced." Call customer service again and they tell me they will send me a box with the packing to ship the TV to the company for repair. Incredulous, I ask "what makes you think I know how to pack a TV for shipping to keep it from being damaged?!" Rude response: "that's all we can do is send you the box with packing material and you have to do the best you can; we can't send a tech to pack it for you". Customer service experience was terrible and so was this TV.

I bought this tv back in 2015 Dec but one week to warrant expiry, it just went blank. Took it to the service center but to my suprise, more tvs bought on the same period were being returned. After repair, it went off again after few months. As we speak, I have dumped it after I realized that no matter how many times I fix it, it keeps on burning. Never again on Hisense product. Their prices are too good but you will regret buying.

For starters I bought this "smart TV" and it started freezing up on me. I thought it was my internet so I checked everything (I'm the cable guy who does this for a living). Everything was good. Tried another device and it was good. Powered tv off and back on and things were ok... It happened again so I started watching my internet connection via my work tools and everything was good on my internet. So I reached out to Hisense and it was 3 days before I got a reply from someone who gave me a 1 sentence reply. And I tried to reply to the person. Took another couple of days for a reply. I said forget it. I'll deal with it.

We bought this TV to hook up in our showroom for our customers. It was literally there 12 months before it burned up on us. I would like to ask you a question. I’m not sure why you did not give us your name. In all my years of business I have never really understood why companies would not want their customers to be satisfied. Is that not your standard to make sure that we are happy with your products? I understand you found a technicality to deny a claim, however, does it really sound reasonable to you that this TV would go out just after the 12 month warranty? I’m trying to get my head around the fact that according to your standards, it does not seem like you care if we are happy with your products. Please read your company's commitment below and you please tell me if you sound committed to our happiness with your products.

Bought a 65 in. Hisense about 2 years ago. Now every now and again it turns off automatically? Called Cust support No help out of warranty.. Did a factory reset, helped for awhile. Now it does often.. Never Never will I even look at another product from them. Howard.