Hisense TVs Reviews

Tv quit working so I called the company, I had to send many pictures of the tv which they received then they wanted a picture of the serial number scratch off so I did that but after seeing all other pictures they somehow can’t open that one. Horrible customer service, 5 weeks in and am finally going to give up, this is the goal of the company is to drag it on until you give up. Never buy another one of these tvs or any other one that this company is affiliated with. If I could rate it less than 1 star, I would.

I will start by saying this company does not stand by their products. I should have definitely read the reviews before purchasing the TV. I bought a 55 inch TV on Black Friday for my 80 year old mother. She saved her money all year for this TV and she was so happy when we found the deal at Walmart within her budget. We got the TV home and removed from the box which was packed perfectly. Unfortunately when the cable was hooked up the TV had lines in the middle and on right hand side.

I just got off the phone with one of Hisense service reps. In all that time, she just asked questions about the tv and what I wanted to hook up and could not help at all. It was obvious she did not know what an AV port or AV cable was. When asked if Hisense does not have service technicians that could offer real help, she replied that, "Even if we did, they would tell you the same thing I am telling you". From that point on she continued asking me what I wanted to hook up and if there wasn't something else I could hook it up to instead of this tv. When I told her NO, I want this equipment hooked up to my NEW tv the same way it was on the tv I had she said then I would have to try to find new cables or something.

This company offers absolutely no customer service. Very bad make! You can register the products, that's it! They don't respond to your enquiries. I attempted five times, now I abandon. My options? Return the product and buy something else. Save yourself the efforts, just don't buy from them!

Updated on 12/11/2025: This is a continuation of an on-going dispute with Hisense (LACK OF) Customer Service. If you look at this description of Hisense Google Tv ports on back panel with a Google search of "hisense google tv ports on back panel" the description will tell you "back panel of Hisense Google TVs typically includes a variety of ports and connectors, such as HDMI, AV composite, optical audio, and USB ports. These ports allow users to connect various devices, including streaming devices, gaming consoles, and sound systems."

Really bad customer service and horrible tv, I have a 100” that the back light is not working right and can’t get them to fix. I called many, many times and not answer or not resolution, I want my money back since I bought it less than 5 months ago, tv image is really back and when turn it off the back lights stay on and when I’m watching something the back light is visible in the screen

DO NOT SHOP WITH HISENSE!!!! Their products are EXTREMELY badly made, and you’ll most likely be sent something that is faulty or not fit for purpose (or both). When you try and contact them for assistance - and to use your guarantee - they will point-blank ignore you. I’ve tried messaging and emailing for over two weeks now and they are simply refusing to communicate. Not one single email or message back.

Don’t ever buy a Hisense TV. Son bought one in skimpy and after 3 months stopped working. Customer service said it was accidental damage and wouldn’t cover it. They supposedly have a 1 year warranty. I think this a standard answer their customer service gives to get out of their warranty. I have read many Hisense reviews that had customer stating the same problem. My question is how can a TV work for 3 months and then stop working. This is defect with the TV and not accidental. What’s is going to take for Hisense to stand behind their product and either reimburse or replace these defective TV. Maybe a total barrage on social media might be the answer. Would give Hisense zero stars if was possible.

Hisense are a bunch of frauds! Purchased a tv and worked for 3 months then the screen went out. They refuse to replace my tv and leave me out of $600. I will never buy from them again. If your tv breaks you are out of luck. They won’t even help you out.

I haven't had this over 3 years and it take 30 minutes to turn it on. You have to keep turning it on and once you get it on it's updating. I'm buying me another brand because this definitely not it. I might as well use jumper cables to get it on.

Purchase a 55A6HX model LED TV. With no contact whatsoever, lines started appearing within just months of the using the TV. Emailed warranty and they immediately said it was physical damage. Took closer photos and discovered a black dot on the screen which was emitting heat. Online research shows that as internal failure and not physical damage. Called their customer line and the guy kept talking over me and just repeated it is physical damage and nothing they can do. Asked to speak to someone else and he said there is no one else. Will never buy Hisense again. I hope they go out of business.

Bought a 55 inch Hisense tv in June 2033 from Costco. Great price, 2 year warranty. Well 2 years 3 months later, colored lines formed in the right of screen. Rebooted and followed all repair advice. No Luck. 1 week later entire screen went Black.

An absolutely terrible TV and terrible company and terrible customer service… I wish I could give them zero stars. They have no urgency to help. They do not care to help and if your TV by any chance gets broken… Good luck to you. Spend your money elsewhere!

Bought a 70” Hisense 8 months ago and got the extended warranty! Lifting it down off the mantle the other day carefully to paint and after putting it back up the screen was cracked!! Never did anything out of the ordinary and warranty is void no matter how you crack the screen! Talking to tv repair guys and all told me the same story! Stay away from these Chinese TVs!

I bought a tv August of 2025. The tv worked great until we turned it on one night and the whole screen was messed up so we filled a warranty claim. The claim department called back and said it couldn’t be done. She was extremely rude and a smart mouth.

We bought the 55 inch in late Nov 2022 from an Electronic store. The colour none of us ever agreed was right. Now we all agree the colour on the TV is blue. Yes, we have one colour - Blue. In Feb 2025 we wrote the company and asked for advice. The response: Your warranty has expired. The TV will cost more to fix vs buying new. This TV's colour starts to break down almost immediately. Never again, we paid $1200 for this thing and now, dump hear we come.

We purchased two Hisense chest freezers from Costco to replace the ones we lost in Hurricane Helene. Less than nine months later, one of them completely died. I thought the 2-year warranty would cover it—turns out, Hisense’s “warranty” is meaningless. My experience seems identical to so many others: the company drags customers through endless hoops instead of honoring their word. My first contact with them resulted in a text and email outlining all the steps I’d need to complete for a refund or exchange. They promised a reply within 24 hours, but three days later I had heard nothing. When I called, they claimed they never received my email—even though I had the auto-response showing they did. Suddenly, after I pushed back, the rep “found” it and said everything looked good, and that I’d hear back in 24 hours. Of course, nothing happened.

I purchase a 75 inch TV from Walmart. Did not buy extended warranty and not even 2 years old it went out, and company told me warranty ran out. It was only 1 year. I would not recommend this product. If you do buy it get extended warranty.

Horrible customer service. TV had an issue out of the box. Registered the product. Tried to submit a claim by going to the website. No way to file a warranty claim on the website. Sent an email explaining the problem. In the email included serial number, model number, date purchased, where purchased, etc. Got a response with an incident number that asked for the exact same information in the registration and original email. Tried calling the number they provide. No way to go directly to start a warranty claim. Went through all of the AI generated troubleshooting only to get to a live person that asked for the same information I provided in the registration and email, which should also have been in the incident number. Do not purchase anything with the HiSense name on it. No idea what the actual quality of their products are but if you have an issue with it, you will absolutely hate their customer support.

I purchased a 75in Hisense TV 01/07/2021. This unit was manufactured 11/02/2020. It was in storage 01/13/2023 to 08/18/2023. As of 09/04/2025, the unit is inoperable, the back light went out. So, as you can see, I didn’t get much use out of it. The warranty expired 01/2025, so I’m stuck with a piece of junk. I purchased a 70-inch for my bedroom. Let’s see how long this one lasts. I’ve had my 55-inch Samsung for 12 years with no problem. Way to go, Samsung. Never will I purchase another Hisense. Very disappointed.

Absolute garbage TV. Lasted 9 months. Screen totally went out. Company won't honor their warranty. They say they don't cover in any internal issues. I'm like. What are you talking about? What good is your warranty then? Stay away. Cheap quality.

All I can say is DO NOT BUY. Hisense should stop producing TVs, and all their customer support team should be FIRED. Very useless, very incompetent. They lie about the warranty; they won't do anything. My TV turned white one week after I purchased this, but the incompetent team did nothing about it.

I bought a 100” tv. 6 months later a thin, white line appeared across the middle of the screen. I called the warranty center which is a joke. I emailed them everything they wanted, just kept getting the same response and not getting anywhere. Finally a month later they sent a tech to look at it. He didn’t do anything but take a screwdriver to the whole screen then said that I would have a new one in a couple days and they would take the old one and install the new one. Well another month has gone and still no TV. They also said that they won’t pick up the old tv.

Let's see, had large TV 6 months and it died. Contacted Hisense USA. I did exactly what they asked for warranty claim. After prodding and pulling them finally 2 months later I got a new tv. Was not easy. I looked at my phone, called them 18 times or more over 45 days, they kept "escalating" to somebody who told me exactly the same thing (which was shifting blame to technicians that they hired! Who never showed up at my house to try to fix the tv). Then after one tech finally came, they said another must come out to destroy the tv since it couldn't be fixed. And that one took 2 weeks and then still didn't show, then finally after over a month Hisense said they would send me a new tv, which took another 3 weeks including shipping. So 2 months with me having to call every other day when the thing they said they would do never happened.

I purchased a 50 inch TV from Walmart by Hisense about 8 months ago and while watching the TV this morning it completely shut off; and when you try to turn it back on it cut right back off, called customer service a few times to see what could be done! And they're not trying to rectify the issue. Their customer service is just as a poor/bad as their TVs. Please stay far away from this company and their defective products. PLEASE, PLEASE DO NOT BUY FROM THESE SCAMMERS!!! Unless you’re in the business of just wanting to give away your money.

I bought a Hisense Tv from Walmart. I did not get an extended warranty. My bad. I had the tv 5 weeks and the screen went white then a black dot with purple lines came out of it. I called Hisense and they told me the tv was damaged. It was never dropped hit anything. So I would not ever buy another product from them or if you do make sure to get extended warranty cause they will look for a way to not cover it.

I have a 58 in T.V from this Hisense company brand. PLEASE DON'T BUY! The T.V keeps going out while watching movies and apps. They do a reset to the T.V when you talk to support that last a day and the t.v goes back to doing the same thing. I HAVE a Vizio I have had for 10 years or more and don't have any issues. I have Hisense for about 3 to 4 years if that and it's raggedy. Don't waste your money! I'll pay more for a better reliable tv! I have 2 of these raggedy piece of sugar honey ice tea. I'll be calling support again.

I would not recommend purchasing a TV from this company based on my experience with both the product quality and their customer service. The TV we purchased began having issues in less than a year, and although there was no visible damage, the company claimed it was due to a crack and denied any warranty support. Despite repeated attempts to resolve the issue over the course of a month, including multiple follow-ups, we received no meaningful assistance. Communication was poor—they rarely returned calls and often redirected us without offering real solutions. I've previously had positive experiences with brands like Samsung, but trying Hisense for the first time was a regrettable decision. Honestly this company deserves zero stars!

This review is for Hisense 85” 4K tv. If I could leave zero stars I would. If I could leave zero stars I would. To start we purchased the 85” hisense tv at wal mart just after Black Friday last year, the tv was less than 3 months old when the volume started rapidly turning itself up on its own, I wasn’t too concerned with that and just would turn it down, then not long after the right side of the screen went darker than the left, very aggravating to watch on at that point and contacted “HISENSE” took a couple months before they finally replied.

Bought a Hisense TV at Costco March 2025. I have been away most of the summer. I have no children here. (No child damage or anyone.) The screen is 1/2 black and different vertical lines vertical. Very poor quality if it gets like this after 5 times used in a spare room. Very disappointed that this was purchased.