Hisense TVs Reviews

We purchased two Hisense chest freezers from Costco to replace the ones we lost in Hurricane Helene. Less than nine months later, one of them completely died. I thought the 2-year warranty would cover it—turns out, Hisense’s “warranty” is meaningless. My experience seems identical to so many others: the company drags customers through endless hoops instead of honoring their word. My first contact with them resulted in a text and email outlining all the steps I’d need to complete for a refund or exchange. They promised a reply within 24 hours, but three days later I had heard nothing. When I called, they claimed they never received my email—even though I had the auto-response showing they did. Suddenly, after I pushed back, the rep “found” it and said everything looked good, and that I’d hear back in 24 hours. Of course, nothing happened.

I purchase a 75 inch TV from Walmart. Did not buy extended warranty and not even 2 years old it went out, and company told me warranty ran out. It was only 1 year. I would not recommend this product. If you do buy it get extended warranty.

Horrible customer service. TV had an issue out of the box. Registered the product. Tried to submit a claim by going to the website. No way to file a warranty claim on the website. Sent an email explaining the problem. In the email included serial number, model number, date purchased, where purchased, etc. Got a response with an incident number that asked for the exact same information in the registration and original email. Tried calling the number they provide. No way to go directly to start a warranty claim. Went through all of the AI generated troubleshooting only to get to a live person that asked for the same information I provided in the registration and email, which should also have been in the incident number. Do not purchase anything with the HiSense name on it. No idea what the actual quality of their products are but if you have an issue with it, you will absolutely hate their customer support.

I purchased a 75in Hisense TV 01/07/2021. This unit was manufactured 11/02/2020. It was in storage 01/13/2023 to 08/18/2023. As of 09/04/2025, the unit is inoperable, the back light went out. So, as you can see, I didn’t get much use out of it. The warranty expired 01/2025, so I’m stuck with a piece of junk. I purchased a 70-inch for my bedroom. Let’s see how long this one lasts. I’ve had my 55-inch Samsung for 12 years with no problem. Way to go, Samsung. Never will I purchase another Hisense. Very disappointed.

Absolute garbage TV. Lasted 9 months. Screen totally went out. Company won't honor their warranty. They say they don't cover in any internal issues. I'm like. What are you talking about? What good is your warranty then? Stay away. Cheap quality.

All I can say is DO NOT BUY. Hisense should stop producing TVs, and all their customer support team should be FIRED. Very useless, very incompetent. They lie about the warranty; they won't do anything. My TV turned white one week after I purchased this, but the incompetent team did nothing about it.

I bought a 100” tv. 6 months later a thin, white line appeared across the middle of the screen. I called the warranty center which is a joke. I emailed them everything they wanted, just kept getting the same response and not getting anywhere. Finally a month later they sent a tech to look at it. He didn’t do anything but take a screwdriver to the whole screen then said that I would have a new one in a couple days and they would take the old one and install the new one. Well another month has gone and still no TV. They also said that they won’t pick up the old tv.

Let's see, had large TV 6 months and it died. Contacted Hisense USA. I did exactly what they asked for warranty claim. After prodding and pulling them finally 2 months later I got a new tv. Was not easy. I looked at my phone, called them 18 times or more over 45 days, they kept "escalating" to somebody who told me exactly the same thing (which was shifting blame to technicians that they hired! Who never showed up at my house to try to fix the tv). Then after one tech finally came, they said another must come out to destroy the tv since it couldn't be fixed. And that one took 2 weeks and then still didn't show, then finally after over a month Hisense said they would send me a new tv, which took another 3 weeks including shipping. So 2 months with me having to call every other day when the thing they said they would do never happened.

I purchased a 50 inch TV from Walmart by Hisense about 8 months ago and while watching the TV this morning it completely shut off; and when you try to turn it back on it cut right back off, called customer service a few times to see what could be done! And they're not trying to rectify the issue. Their customer service is just as a poor/bad as their TVs. Please stay far away from this company and their defective products. PLEASE, PLEASE DO NOT BUY FROM THESE SCAMMERS!!! Unless you’re in the business of just wanting to give away your money.

I bought a Hisense Tv from Walmart. I did not get an extended warranty. My bad. I had the tv 5 weeks and the screen went white then a black dot with purple lines came out of it. I called Hisense and they told me the tv was damaged. It was never dropped hit anything. So I would not ever buy another product from them or if you do make sure to get extended warranty cause they will look for a way to not cover it.

I have a 58 in T.V from this Hisense company brand. PLEASE DON'T BUY! The T.V keeps going out while watching movies and apps. They do a reset to the T.V when you talk to support that last a day and the t.v goes back to doing the same thing. I HAVE a Vizio I have had for 10 years or more and don't have any issues. I have Hisense for about 3 to 4 years if that and it's raggedy. Don't waste your money! I'll pay more for a better reliable tv! I have 2 of these raggedy piece of sugar honey ice tea. I'll be calling support again.

I would not recommend purchasing a TV from this company based on my experience with both the product quality and their customer service. The TV we purchased began having issues in less than a year, and although there was no visible damage, the company claimed it was due to a crack and denied any warranty support. Despite repeated attempts to resolve the issue over the course of a month, including multiple follow-ups, we received no meaningful assistance. Communication was poor—they rarely returned calls and often redirected us without offering real solutions. I've previously had positive experiences with brands like Samsung, but trying Hisense for the first time was a regrettable decision. Honestly this company deserves zero stars!

This review is for Hisense 85” 4K tv. If I could leave zero stars I would. If I could leave zero stars I would. To start we purchased the 85” hisense tv at wal mart just after Black Friday last year, the tv was less than 3 months old when the volume started rapidly turning itself up on its own, I wasn’t too concerned with that and just would turn it down, then not long after the right side of the screen went darker than the left, very aggravating to watch on at that point and contacted “HISENSE” took a couple months before they finally replied.

Bought a Hisense TV at Costco March 2025. I have been away most of the summer. I have no children here. (No child damage or anyone.) The screen is 1/2 black and different vertical lines vertical. Very poor quality if it gets like this after 5 times used in a spare room. Very disappointed that this was purchased.

Although the picture is beautiful, we have had nothing but problems with this TV that was purchased in February 2025. It cuts off and on by itself, changes sound by itself. Google is the worst company to deal with speaking about their television. They are rude & if you ask something as simple, walking you through programming, they hang up or put you through all the hoops I mentioned above.

I bought 2 Hisense TVs to use in my store lobby to display menus. They both continued to turn off by themselves after about 10 minutes. Called support and did everything they recommended and the TVs still did not work. I do not recommend this product.

I called because they don't include the mounting screws or the mounting screw information to attach your TV to a wall mount. The first thing they told me that was a lie was that their TVs are not made to use a wall mount which is why they don't include them in the packaging, that's a big red flag folks. He continued to lie to me until I said that he was lying to me at which point he hung up. Of course I called back and got somebody else who refused to pass me on to a manager because I didn't have a case number because the technician hung up on me. Don't buy anything from these people no matter how good or how cheap their TVs are. They're not worth it. The support is not worth it taking it back to Costco. Costco has no business selling this junk.

After initially promising to send a technician onsite to inspect the issue, they backtracked and instead requested photos of the TV. We complied and sent clear, detailed images. Their response? They claimed the TV had an internal crack and refused to honor the warranty—despite the fact that the screen showed no visible damage or scratches. When I asked them to point out the supposed crack, they said it wasn’t necessarily visible to the naked eye. That’s a weak and evasive excuse to avoid responsibility. Hisense's approach to customer service and warranty claims is dishonest and frustrating. I will never buy from them again, and I strongly advise others to stay away from this brand.

In November 2024, two 55-inch Hisense TVs (model number 55R6030N) were purchased from Walmart as Christmas gifts for my sons by my 80-year-old mother. Two TVs were purchased for $356. (One TV is still working fine.) Last week, one of my sons turned on his TV and discovered a vertical line in the center of the screen, along with additional lines running down one side. It is important to note that the screen was not cracked—this appeared to be an internal malfunction. The TV had been placed high on a shelf, was operated solely by remote control, and remained stationary and unobstructed since it was first installed. After discussing the issue with my mother, she provided me with a copy of the original receipt. Due to her significant health concerns, I agreed to handle the warranty process on her behalf in an effort to obtain a replacement.

I bought a Hisense 75 inch TV. Had lots of issues, it finally stop working at all. I would not recommend it to anyone and I will never buy it again. Spend little bit more money and get a decent brand. This brand is total garbage.

I purchase a 55 inch Toshiba television in June 2024. June of 2025 my screen cracked. Of course weeks after the warranty expires but still in the month of June and to find out that the Toshiba is a Hisense they refused to help or give any type of discount toward a new one. I will not be purchasing another Hisense TV in the near future. Customer service know they have issue with their brand but refuse to admit it.

This is the worst TV I've ever gotten. It's hard to believe that it's brand new and yet my old 12-year-old TV is far superior. I wish I would have just returned it when it was brand new. I've tried to order a new remote. The pitiful one they included is so tiny you can hardly hang on to it and it has almost nothing on it that you need. Unbelievable that such a terrible product could be made in Alpine Oregon.

My children bought me a Hisense 55 in tv for my birthday in Dec, it's June and the Roku part has gone out, it works for 37 minutes and then goes black, even with a Roku box it still does this, it a horrible tv. I don't recommend!

I didn’t buy a T.V but I did buy a Window A/C unit July 2024 and in March 2025 it stopped working. I have been trying to get a repair person or new unit since. No one will talk to you, everything is by email. I have followed their request for proof of ownership and their instructions multiple multiple times and still not getting anywhere. I will never buy another Hisense brand product. Hisense should not be sold anywhere in the US. They take your hard earned money and don’t back their products. Blatant disregard for consumers.

Don't waste your money or time on this junk. Their online help requires a 2 dollar pay to talk to a technician. It's AI and not worth a crap. They're stupid. It's nothing but frustrating and annoying. VIDAA channels appear and disappears. It loses channels.

Why is this Chinese crap even sold here? To call it a garbage product is a harsh indictment of garbage. Brand new TV can't even watch anything on it. This company should be investigated for fraudulent practices, they're claiming to sell TVs but really this is just an expensive paper weight. This is THE WORST PURCHASE I have ever made in my life, will be getting my money back and spreading the bad word about this product as far and wide as possible.

Updated on 07/02/2025: Here we go again. I Finally got a technician to come and install the new motherboard that was shipped to our house. He drove 5 hours one way to install another bad board. It was shipped in very poor package and it was beat to crap. Tech installed it and it would not even lite up. Called Hisense again and asked for a refund, they said we must send another tech and board. Board arrived just like the other beat up. Now they say no tech's available. They want me to pay $100.00 to get a replacement. They refuse to refund!!

I purchased a Hisense TV from Costco and did not open the box until several months later due to renovations at my commercial property. The TV was stored safely and unopened during this time. When I finally unboxed it after renovations were completed in April, I discovered that the screen was damaged internally, even though the exterior was in perfect, brand-new condition—no visible scratches, dents, or signs of mishandling.

I purchased a 65inch Hisense Smart TV in October of 2024. Model 65QD65NF. On April 29 2025, the TV had panel issue (no picture Just lines). I contacted the store where it was purchased and they connected me with Hisense, the manufacturer. It has been a horrible experience trying to deal with customer service. First they requested pictures of the screen, receipts, model and serial numbers of which I sent. The model number tags I sent were not what they were looking for. They continued to send me identical emails requesting the same information, but did not indicate what tags they needed pictures of.

I recently purchased the new 43" Hisense QD6 Series TV. It has proved to be a really great budget-friendly TV. The picture quality is beautiful, and the colors are very vibrant. The Dolby Vision and Dolby Atmos enhance the picture and sound quality. It has Game Mode Plus that my husband loves, and Fire TV makes it easy to find all my favorite shows. I highly recommend this product.

We purchased a 65 inch Hisense TV in December 2024. Used it about 15 hours, then due to construction took it down, covered it and put it in a safe place. Set it up again and it was beautiful. We decided we wanted it in the living room, mounted it and turned it on. It was fine. The next time we turned it on, it had waves in it. Then something appeared on the side of it that looked like a perfectly formed leaf and stem. A minute or two later grade vertical lines appeared and sound went off. We reset, rebooted and any thing else we could do.

I have Youtube tv. Too many glitches, volume stops periodically, turn on it's black, won’t stay connected to my internet, freezes, I should not have to upgrade my you tube. Also I had a Vizio and it was fine. I believe it’s because the Roku is built-in and now they want me to Roku. It sucks. You can’t pause without a thumb drive going through cartwheels.

I will never recommend this product to anyone. Customer service sucks. They are not empathic to needs. One agent even laughed as she was talking. She basically said I damaged it or shipping damaged it.

So 3 months after warranty (1 year) runs out. The tv stopped working. Powers on but no picture, no sound. Will not update. Resets do nothing. And worst is the service. They are only willing to send service and charge me. No thanks. I will trash this one and buy something not Chinese. Don't trust this company to provide a quality product or service.

I bought a 65 in Hisense tv from Costco 4 months ago from for the reason I would get a better warranty then from Walmart. Not only did I not get a better warranty I got told from costco they wouldn't warranty it so I called Hisense. They wouldn't warranty it either! Only worked 4 months and I got the run around from both of them. 400$ for 4 months. 😏

Biggest regret purchase I've ever made. I only paid $159 plus tax at Costco and I would have rather invested my money in that amount in $1.50 Hotdogs and sodas. Constantly freezing up, lagging during movies, automatically shuts off or restarts with no provocation. Once you update, it actually gets worse and has more issues. Avoid this purchase, I like my cheap Roku way better.

I had a Hisense 43A6H and it was an okay tv. It would always have connection problems with my wifi so if I was searching Netflix or Hulu it would disconnect often. I had this tv for 2 years and it ended up dying out of nowhere to which I messaged the company TWICE to see if there were any options (since it said the A6 version was under warranty) and they never responded back to me. In my research it said that I needed to replace the main board, but that was a $200 fix when I paid $224 for the tv. So, I’m throwing it out and will never buy a Hisense again. Their support SUCKS!

Garbage tv...stay with Samsung. Lags and glitchy watching sports games. If you like convulsing, buy this tv. Anyone with epilepsy, do not buy this tv. It is awful. Tried everything. Even watched in standard definition but the glitch was still there. New HDMI cable, tried it all. Garbage. I'm going to find a way to let everyone I know about this garbage tv.

We purchased a Hisense 55" Class-A6KV Series 4K UHD LED LCD TV in June 2024 from Costco. The price is very good, only C$450. At the beginning, we are very happy with it. However, at the end of December 2024, only 6 months late, the TV screen is blackout all a sudden. We took the TV back to Costco and the Customer Service representative said it has passed the 90 days warranty period and ask us to contact the manufacturer because it is still under the manufacturer 1-year warranty.

-1000 stars. I bought 65 inch Hisense TV in August 2024 from Walmart. I had it for about a month and a half before the bottom left corner starts getting really hot. Then the picture started becoming grey from the corner where it was hot spreading through the whole TV. When the tv got too hot it cut off. I noticed in the left corner where the tv was getting really hot at the frame was bulging out, and there was a little crack from the TV overheating. Where the crack is position, you can tell it was done internally. There was no way you can make that crack from outside of the TV.