Abt Reviews

This company should not be in business. I place an order online and it was cancelled. I was told to come in store. I came in store and I was told I do not pass verification and they won’t sell me an item. This practice is discriminatory.

I bought a KitchenAid microwave six months ago and in the middle of eating something out if it flicked off. It tripped the circuit breaker. Turned the circuit breaker back on and it doesn’t work. Called customer service. It rang and rang and rang. I talked to a service rep. They transferred me to the service department and when I said what am I supposed to do for 12 days before you can come out the rep laughed at me and said well you just have to heat everything up in the oven and on the stove. I don’t think it’s funny you buy something and they can’t come out for 12 days. Don’t call that service.

I ordered a microwave and trim kit from their website. I saw the confirmation email and the pending transaction on my card. Then a week goes by and the transaction never posted. I emailed customer service to see what happened and crickets. Nothing. So I guess, no harm no foul but I still need a microwave lol. I guess they don’t want my business. And before one of your employees jumps on here to valiantly defend their honor, you could have at the very least responded to my email if there were any issues.

A washing machine was delivered yesterday. The installers said they checked everything and that it was working fine. They communicated no problems. Today I tried to wash clothes. The machine will not fill. I called the general manager. He said I need a plumber and that ABT will send one for 250 dollars. He also said that the installation guys claim they knew about a bad valve, but said nothing. ABT refuses to help me without me paying this gigantic plumbing fee. I am very disappointed in them as they were always responsible in the past.

Did not like their products, honestly it was just not good quality and I’ve seen better at different stores. Nothing personal. Products were not good at all but too much of a hassle. Overall would not recommend.

So, I bought a new Whirlpool washer and dryer for my daughter when she moved into her new townhouse in Aurora. I told her to find a set from Abt, since one of my employees spoke so highly of them. Ten months with them and the washer stopped working. She called ABT and they told her they could get someone out in 2 weeks. I asked her to call Whirlpool, and they did have a tech out within a matter of days. Fast-forward a month and she has had both ABT techs and Whirlpool techs out 6 times. It will work for a few days and stop. When she called customer service at ABT, she was told they think Whirlpool should replace it because of the repeated service calls. Today ABT told us they don't think Whirlpool will replace it.

Very bad customer service. I ordered appliance online. They charged my card and then after 3 days they said I can't pass their security clearance lol. God knows what is it but I had to call my credit card company and despite the charges this company is a joke and people are very be careful rude.

Fabulous customer service from Jason ** & amazing delivery/set up experience from Junior & Paul! ABT does not disappoint!! I made the mistake of purchasing a piece of fitness equipment locally, four years ago and checked ABT this time shopping for an additional piece. Was very pleasantly surprised by the service and customer service!

I recently had two Kitchen Aid appliances delivered and installed by Abt. I couldn’t be happier with the quality of the appliances but the ordering, delivery and installation process was very efficient and professional. The installation was very professional. I especially appreciated the concern and care for floors, counters and other appliances. The take away and cleanup was impeccable! Abt has a happy customer for life! Bravo! Thank you Jose!

So, I have to update my initial review. After writing my initial review, Dan from Abt apologized for the delayed response, explained he was on vacation and asked me to call him. I did call him and I could not be happier! I finally reached the right person. Dan was not only sympathetic but apologetic for my negative experience. He then replaced my refrigerator with a brand new one which I am so happy with! I am forever appreciative to Dan and because of him I will continue to be an Abt customer! Thank you so much Dan!

Same issue as reported on December 10, 2023. Dan ** provided a new knob on that occasion. As I referenced at that time this particular unit has a defect in this part and its connecting piece. I say this because we have now gone through 4 knobs with the same result. They all break after about a year of usage. This is the far-left knob on the panel of the Kitchen Aid Electric Double Range. Beverly **

The Absolute WORST company to deal with! Skip at ALL cost! I’ve purchased a GE dishwasher from them only 7 months ago and after 3.5 months of use, it’s leaking! More than that, yesterday the dishwasher door started to drop open without control or resistance! The door opened on my dog’s back resulting in INJURY! (Thankfully, it wasn’t my toddler in there!) The worst part of all, instead of taking accountability for a (clearly) defective unit- they’ve tossed me into the manicure’s hands, RUDELY saying “that they have a store to run and can’t talk to me”… And this is with me being under THE ONE YEAR WARRANTY! Guys, avoid at ALL cost! They will not stand behind their products, “unless you live in Chicago” BUT they will still sell you even if you’re living in NY! To make things short, AVOID this 100% rude and unprofessional company, for your own sake!

We purchased a side-by-side refrigerator for my mom in 2021. She started to have problems with ice building up in her freezer and first we cleaned the vents and replaced the filter. That didn't work, so we called ABT to have someone come out and look at it. We got on the schedule in just a few days and got a call from Gus - our repairman. He was right on time, and the clogged line fixed within 15 - 20 minutes. This company has great customer service both over the phone and in person. We won't ever buy an appliance from anyone else. Ann & Rick **

We have bought more than 20 items from ABT and EVERY TIME they are consistently high quality and a GREAT customer experience. Very knowledgeable staff and honestly one of the best companies we’ve worked with even compared to Southwest or Apple. Whenever we had the slightest issue, they come out fast, fix it and I’m always surprised by the low cost of repair. I don’t think we’ll ever go to another store.

I bought a dishwasher. When shopping I asked the sales rep for a really good drying one- I came in wanting the Miele- and walked with that- It arrived and didn't dry properly- called down Miele. Said it's working as is and isn't an optimal drying one. Wanted to return my dishwasher because was still in the 30 days- and ABT has been absolutely a nightmare- Everyone telling me they will call me back- or I should try a different department- The sales people are actually awfully transparent telling me once It's sold they can't be bothered- Initially was going to just ask for a replacement brand but given Michale ** experience - I went with a different company.

My experience with ABT Electronics over 30 years of dealing with them has been nothing short of 5 Stars. Let’s start with the tremendous selection of product. Amazing! Next, let’s acknowledge ABT’s world class service. Next to none! Finally, let’s praise the high quality of ABT’s knowledgeable sales staff. In particular, I highly recommend Brian **. Not only is he an excellent source of information for assisting you with making the right purchase decision, he is perhaps the most accommodating individual when it comes to dealing with your purchase. Thank you Brian for your unparalleled service and desire to make your customers your number one priority.

I've been buying from Abt for 30 +years. I purchased a TV on 3/4 and set up the delivery with Ryder for 3/11. I live in a high-rise, and my concierge was tasked with accepting the delivery in the lobby during the 2 hour delivery window. I notified Ryder that this is a condo delivery and the "threshold only" delivery would be accepted at the door. No one showed up during the delivery window, so I contacted Ryder and they claimed I "refused" the delivery, so the TV was sent back to the warehouse. I had lined up not only the front desk but also someone to bring it up to my condo and hang it for me. After the call with Ryder, I received an email with a bunch of rules and warnings that the TV would be sent back to Abt and on and on if I 'refused" it again. I decided it wasn't worth me having to beg for my delivery and notified Abt that I no longer wanted the TV. Now Abt is refusing to refund my money until this nutty delivery company sends them back the TV.

I have ordered all of our appliances for rental homes and personal residence. Every appliance from Speed Queen W/D, refrigerators, ranges and dishwashers. They deliver to Wisconsin twice a week. We had Juan as our installer and he was informative about each appliance and how to use, cleaned up after himself. And my sales rep; Andrew ** is great. I would highly recommend ABT.

I was very pleasantly surprised that Abt bent their rules to accept a return of a poor-quality range, even though I was past the deadline, for merchandise return. They worked with me to help find a range that was acceptable quality and put the cost of of the first range AND the cost of delivery toward the new range. They have restored my enthusiasm for their company.

Exceptional customer service between our sales rep Matt ** to the techs Antonio ** & Samuel **, that delivered & installed our new hot water heater. We would recommend Abt for all of you needs! Thank you all for such a quick response and pleasant experience.