Abt Reviews

Ordering on the phone was efficient and friendly. The price (window air conditioner) was excellent and I appreciated the free 2-day shipping. As it turns out, I had ordered the wrong air conditioner and had to return it. The return process was easy as pie and no questions asked, nor any "restocking" fee. Abt is fabulous.

I purchased a Frigidaire Air Conditioner in August 2022 and it started fine but would stop cooling after 4 minutes - tried to get it repaired and they gave me the runaround and sent me to Allstate Insurance and I am sitting here with new air conditioner that doesn't work properly.

Anticipations soared upon my decision to acquire a refrigerator from ABT, driven in no small part by the echoes of their vaunted reputation for exemplary customer service. The congenial and obliging demeanor of Robert, the initial harbinger of customer interactions, further elevated these prospects. Regrettably, my overall odyssey through the domain of ABT underwent a precipitous descent, courtesy of their technicians' lamentable incapacity.

Orders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time.

Purchased new refrigerator on 12/29/2022. The Freezer door was damaged and I requested the door replacement or $300 (based on our research of the same refrigerator sold by another vendor as open item). After waiting for about two months they called and set up the appointment in another 3 weeks. When they came on 3/24/2023 to replace the door, they finally check the color which ended up to be black instead of white. Later that day I received the new invoice from them that contained wording that I need black door (seriously!?) and my signature was purged. Called today and they told me maybe getting the door on the April 7th with further date for installation. I just want to be done (so simply pay me $300) with it as I can't time off work to accommodate Abt schedule.

Turnaround time from in stock inventory to delivery was two days. I did everything exclusively online. The process was probably the most easiest experience I’ve ever had, not only buying a major appliance, but ordering anything online whatsoever. All my needs and concerns about the time and flexibility of delivery in which it would be delivered were addressed and taken into consideration with my schedule in mind. The delivery team was profoundly courteous and professional. They took the time to explain everything they were doing and updated me throughout the entire installation process. I could not be happier with my experience(s) interacting with Abt. I will definitely refer all of my friends, as well as be a return customer in the future, without question. This is what the standard in customer service industry should hope to obtain at every level. THANK YOU!!

The team was great with communication and timing of delivery. They worked hard to get our kitchen installed and did great with the challenges our tiny access ways presented them. They even pointed out the fridge didn't have any wheel locks but put shims in place to keep it still. They let us know that our vent outside needs some attention to keep cold air out. Clean-up could have been better, and the cover on the back of the stove isn't fastened properly (easily seen by me as a fairly tall man, my wife did not notice it.) Overall though I think they did a good job - even though we may need someone to come back out in the near future.

The delivery guys were outstanding. They called to give us a delivery window, and called again when they were on the way. They were very careful and respectful of our home, answered all our questions, and did a first-class professional job. We are pleased in every respect.

Tech called and said time frame was between 11-3 pm. I mentioned I had to pick up my kids from school at 2:00. Tech called and said, "We will be at your location by 11am!!" Phenomenal service!! Delivery & install techs were efficient and very helpful explaining the operation of the Bosch dishwasher. ⭐️⭐️⭐️⭐️⭐️

Joshua and his trainee were amazing! From my experience with other companies the installers would come in and put up the tv. Joshua asked how I would like the tv installed, reviewed how the previous tv was installed with the pictures I took and asked me many questions which determined how the tv would be mounted with my other AV components. Joshua measured, leveled and confirmed my tv was centered with the soundbar and fireplace. This is my second ABT purchase and installation, by far beats the competiton. Thanks Mat (Sales) for answering my questions quickly and assisting me on which TV to purchase. This is my second large purchase with Mat and I couldn’t be happier. Joshua thanks for the great customer service and making sure I was happy with the setup.

Amazing delivery drivers! Couldn't have ask for a better team of delivery personnel. They were courteous, helpful and efficient. This was my first experience with Abt and with the wonderful experience we had, we will be going back to Abt for future purchases.

Thank you for the quick delivery and the extra service provided by the driver, Martin ** on truck 1075. The unit was a bit heavier than expected and I was having difficulty getting it up the stairs to my unit. Martin came in and took the oven up the stairs for me. Thank you very much.

Kris was prompt, courteous, friendly, efficient, careful, thorough, respectful: all the qualities most desirable in a delivery/installation person. I told him he made me want to buy all future appliances from Abt.

During a recent appliance delivery, the delivery team arrived during the expected delivery window and was very helpful in explaining the delivery & set up process. The team was very caring with my home and made sure to cover their shoes when entering. After the appliance was set up and ready, the delivery team walked me through all the information about the appliance that I would need to read through the manual to find out otherwise. The delivery team at Abt is always great and reliable, which is what keeps us coming back.

Sorry cannot place negative numbers; when installed lower oven started to produce strange sound every time it turned on. Technician told us "watch for couple hours "and left. Now we paid money for professional installation, not for friendly advice.

It was a great product for a fantastic price and was delivered earlier than expected in good condition. I shopped this product through several different website and this was the best price and delivery time available. Will buy again from ABT Appliances.

Ordered online, very simple, good updates on delivery. Very fast delivery. Delivery driver was so pleasant, polite, and helpful. The driver made my new TV a great, I was very happy with the entire experience regarding ABT.

Phone calls for delivery windows were helpful to plan my day. Delivery time was on schedule. Abt staff was courteous and friendly. They took great care to move the upright freezer to the basement without acquiring any nicks or damage to the walls or the freezer. I did not pay the extra fee for installation but they put things together and would have connected it if my husband had finished the new electrical box. They never complained about the many steps up the front porch or to the basement. The guys did a great job, and I would not hesitate in ordering from ABT in the future. Wonderful experience!

Excellent experience with the three individuals who delivered and installed my new stove, microwave, dishwasher and refrigerator yesterday. They were all friendly, professional and worked very hard to make sure that everything went smoothly. Any packing material was gathered and taken back to the truck when they left which was appreciated. A few additional things about the icemaker, glass window on the oven, etc. were pointed out to me before they left. Overall I was very pleased with my experience and the professionalism of the installers/delivery people.

Ethan and his crew were terrific at their job. They were courteous and friendly, but most importantly, they took great care with my new appliances. They were so professional, and careful of my walls. I was kept up to date on my delivery time, and everything arrived in the time window that was promised. I was even thanked for being an Abt customer. This is why we keep coming back every time.

I can buy appliances anywhere. I've been buying them from Abt for decades because of the great customer service, and the professionalism of their delivery/installation technicians. This time was no exception. Abt strives to provide complete customer satisfaction - and once again, they've succeeded.

Our microwave needed replacement. Ordered online and received microwave within a week. Installation was seamless. Both delivery men were great. Friendly, professional & thorough. Abt comes to the rescue again. We have been clients for 40 years and wouldn’t think of going anywhere else.

I have been shopping with ABT for decades. Learned about their company from my Mother, who had already been shopping with them for decades. Their product prices are great. My delivery for my new microwave was wonderful. The delivery/installation men were early! They called me twice to let me know the window they would arrive, and called again to let me know they were on their way, and how long it would take to get to my house. What I truly appreciated, which not all companies do, is when they called, the number was identified as ABT. They were efficient/ neat and clean. They cared about their surroundings, and installed my microwave very quickly. They were personable, and polite. They made sure it was in proper working order. I received a paper receipt, and was emailed a copy of my receipt, and reminded that I had signed up for an extended warranty. All in all, it was a terrific, and easy process, as usual.

The ABT team rocks from start to finish. Jason ** is the MAN always takes care of us at home and our business when we need anything TV, Appliance, Sound, etc related. As for this delivery, ERIC and JOSH were the best ever. So helpful, thoughtful, and made the process go so smoothly. Highly recommended!

Oh my gosh. Everything was Perfect. Website was easy to navigate. Delivery men were amazing. Left everything clean, made sure I didn't have any questions, and were very respectful. The store has a great selection. I will never buy from anywhere else.

Updated review - I've changed my review to 5 stars. I can't remember any seller on the Internet ever reaching out directly to correct a mistake and make it right. Abt's staff did exactly that, and immediately shipped out the item in question. I'm leaving the original review, but I will buy from Abt again and suggest you do as well. Their customer service is something only a local store would provide, definitely went above and beyond what I expected.

We have purchased 4 appliances recently from Abt. Prices were very good. We accepted the delivery for the dishwasher and microwave. Even though we had been told by our designer that the delivery guys would unbox the dishwasher before they brought it up and it wasn’t on their notes, they unboxed it and the microwave for us in the condo anyway, and hauled away the boxes. They went above and beyond. They checked for dings and more as we had no idea what to look for. The designer was home with Covid. They were very careful with the packages. They were on time to the dot. They were very polite. Thank you for sending two nice men to deliver to this condo. 5 stars.

I've been a long time customer and have bought multiple appliances from ABT but this has been the worst customer service experience I've ever had with any company. I called ABT to get my central AC fixed 3 times already within the same month during 90° weather. The first time they said that the freon was leaking and I paid for the freon and diagnostic.

I have run out ideas on how to get a response from Abt regarding our situation so here goes. We bought our kitchen appliances from Abt two years ago. This January we began to have issues with our refrigerator. We were recommended to purchase extended Abt warranty support especially for our fridge so we did. We were thankful we did back then so we called for support and had our first technician come in Feb. Unfortunately still to this day the issue is not fixed. We are now on our 5th tech visit, each time either the wrong part was ordered or the part did not fix the issue or one time the tech arrived but didn't bring the part at all. Each time a new part has to be ordered then a new appt scheduled which delays another month. I have been patient, understanding and respectful.

We had a mini split installed April of 2021. ABT Electronics, Glenview, IL came out multiple times because the refrigerant leaked out due to a problems with the installation. During one of their visits the outside unit metal housing was scratched severely and screws missing so that had to be replaced. The fan guard still rattles today. After the job was completed I noticed a rafter that was cut in my attic they never asked me about and a glass shelf was broken that was stored in our attic they didn’t mention. The unit has never worked well and the first hot day May 2022 just hot air unit not working at all. We call ABT. Sorry it’s out of warranty by one month. $85 to come out plus parts and labor. Do not use them for your project. You will be sorry.

I wish I could them ZERO! I returned their defective microwave and store signed for it, (UPS have confirmation), now Monica and Kal claiming they never received it. It's been over 3 months and they still refusing to issue refund and they both being extremely rude on the phone. Monica yelled and hung up the phone on me on multiple occasions, which is not acceptable. Kal is a shame of this company, claimed to be a gen manager. He acknowledged he received the item but still won't issue refund and stated "it's your problem!". This company needs to FIRED these people and don't let them harass customers anymore!

I was able to resolve this issue successfully with Dan O. Dan was very professional and worked hard to resolve my issue. I will remain a customer of Abt due to the experience I had with Dan O and the service he provided. This is what I always thought Abt to be. Thank you Dan for making this right, and doing the right thing.

My initial experience was amazing. I called to confirm the refrigerator I wanted was actually in stock, as I was unable to find it anywhere else. The sales rep was friendly and helpful. He placed the order and I had my refrigerator delivered quickly. But after unpacking it, I found significant dents on the exterior walls. This would have been workable for a discount but I also found the inside walls were bowed and I could only place the shelves at the highest and lowest positions. I called and requested a return. This seemed to go ok, and eventually the fridge was picked up but now 2 weeks later I have no refund and the agent is no longer replying to my emails. They have my money and the returned fridge. I understand it is the holiday season, but I would like some confidence my credit card will be refunded, so far I'm not.

My brand new oven needed a new part and they had to schedule me a month out because they only come out to Indiana on Tuesdays and Saturdays. They scheduled for the Tuesday before Thanksgiving, which I was hosting 13 people, and I took the day off, then they canceled on me that late morning stating the repair man had a "personal issue". Now, the Tuesday before Christmas, after I moved around appointments to be here all day, they have canceled on me again. I'm now going on three months without my brand new Thermador oven working properly. I've heard all about their "5-star" customer service, but I think canceling twice, days before a major holiday, is disgraceful and there is really no excuse for it. I will never buy anything from Abt again.

ABT has the BEST delivery people! Always nice, polite, and so efficient. And, as an immunocompromised person, I appreciate them wearing their masks AND wearing them the right way. My family has been buying from ABT for over FORTY years, and we are always satisfied!

They did a great job. On time, prepared, quick. Abt is the gold standard in appliance and electronics. I have used them in business and personal use. They always have treated me fairly and with total professionalism.

Very happy with ABT and their employees. Very professional, on time, cleans up after themselves, and answers all our questions. Purchased many items from ABT because of their service and prices. Their sales staff knows their products and are always very helpful.

After several misinformed and aggressive attempts to argue with me, the company refunded the labor costs. I consider this a partial resolution, which was reached only due to my persistence and refusal to fully back down. Overall, a single store manager and a single customer service agent facilitated a workable compromise, but the company never took responsibility and could have done a better job fully rectifying this situation.

My refrigerator died and I needed something that fit an odd space very quickly. The delivery people were fast, personable, and thorough. Coupled with their amazing sales staff, the experience was perfect. I'll be sure to return and recommend you to everyone.

Never received an acceptable wall oven. I did returned two damaged ovens. Ordered in May and over five months later, still no oven. I just checked my order - Abt has discontinued this product and started my refund without notifying me. Would have liked the opportunity to discuss a replacement product, but was never given the chance. The two shipments for this oven were both damaged. It also took three shipments to get an acceptable dishwasher (thanks Abt for reinforcing the packaging on the third one). The four retuned appliances all looked like they had been dragged behind the truck. Started a chat session with "Rachel" and she asked what the issue was but they never responded after I identified my problems with submitting a review on their site. Over ten minutes without a response to my "Hello?" so I closed the session and started here.