Abt Reviews

The Absolute WORST company to deal with! Skip at ALL cost! I’ve purchased a GE dishwasher from them only 7 months ago and after 3.5 months of use, it’s leaking! More than that, yesterday the dishwasher door started to drop open without control or resistance! The door opened on my dog’s back resulting in INJURY! (Thankfully, it wasn’t my toddler in there!) The worst part of all, instead of taking accountability for a (clearly) defective unit- they’ve tossed me into the manicure’s hands, RUDELY saying “that they have a store to run and can’t talk to me”… And this is with me being under THE ONE YEAR WARRANTY! Guys, avoid at ALL cost! They will not stand behind their products, “unless you live in Chicago” BUT they will still sell you even if you’re living in NY! To make things short, AVOID this 100% rude and unprofessional company, for your own sake!

We purchased a side-by-side refrigerator for my mom in 2021. She started to have problems with ice building up in her freezer and first we cleaned the vents and replaced the filter. That didn't work, so we called ABT to have someone come out and look at it. We got on the schedule in just a few days and got a call from Gus - our repairman. He was right on time, and the clogged line fixed within 15 - 20 minutes. This company has great customer service both over the phone and in person. We won't ever buy an appliance from anyone else. Ann & Rick **

We have bought more than 20 items from ABT and EVERY TIME they are consistently high quality and a GREAT customer experience. Very knowledgeable staff and honestly one of the best companies we’ve worked with even compared to Southwest or Apple. Whenever we had the slightest issue, they come out fast, fix it and I’m always surprised by the low cost of repair. I don’t think we’ll ever go to another store.

I bought a dishwasher. When shopping I asked the sales rep for a really good drying one- I came in wanting the Miele- and walked with that- It arrived and didn't dry properly- called down Miele. Said it's working as is and isn't an optimal drying one. Wanted to return my dishwasher because was still in the 30 days- and ABT has been absolutely a nightmare- Everyone telling me they will call me back- or I should try a different department- The sales people are actually awfully transparent telling me once It's sold they can't be bothered- Initially was going to just ask for a replacement brand but given Michale ** experience - I went with a different company.

My experience with ABT Electronics over 30 years of dealing with them has been nothing short of 5 Stars. Let’s start with the tremendous selection of product. Amazing! Next, let’s acknowledge ABT’s world class service. Next to none! Finally, let’s praise the high quality of ABT’s knowledgeable sales staff. In particular, I highly recommend Brian **. Not only is he an excellent source of information for assisting you with making the right purchase decision, he is perhaps the most accommodating individual when it comes to dealing with your purchase. Thank you Brian for your unparalleled service and desire to make your customers your number one priority.

I've been buying from Abt for 30 +years. I purchased a TV on 3/4 and set up the delivery with Ryder for 3/11. I live in a high-rise, and my concierge was tasked with accepting the delivery in the lobby during the 2 hour delivery window. I notified Ryder that this is a condo delivery and the "threshold only" delivery would be accepted at the door. No one showed up during the delivery window, so I contacted Ryder and they claimed I "refused" the delivery, so the TV was sent back to the warehouse. I had lined up not only the front desk but also someone to bring it up to my condo and hang it for me. After the call with Ryder, I received an email with a bunch of rules and warnings that the TV would be sent back to Abt and on and on if I 'refused" it again. I decided it wasn't worth me having to beg for my delivery and notified Abt that I no longer wanted the TV. Now Abt is refusing to refund my money until this nutty delivery company sends them back the TV.

I have ordered all of our appliances for rental homes and personal residence. Every appliance from Speed Queen W/D, refrigerators, ranges and dishwashers. They deliver to Wisconsin twice a week. We had Juan as our installer and he was informative about each appliance and how to use, cleaned up after himself. And my sales rep; Andrew ** is great. I would highly recommend ABT.

I was very pleasantly surprised that Abt bent their rules to accept a return of a poor-quality range, even though I was past the deadline, for merchandise return. They worked with me to help find a range that was acceptable quality and put the cost of of the first range AND the cost of delivery toward the new range. They have restored my enthusiasm for their company.

Exceptional customer service between our sales rep Matt ** to the techs Antonio ** & Samuel **, that delivered & installed our new hot water heater. We would recommend Abt for all of you needs! Thank you all for such a quick response and pleasant experience.

Our delivery people were very careful and very helpful. They came 4 days early which we really appreciated after being without a refrigerator for almost 3 months. The installation went great and we love ABT.

Your delivery team was professional from the initial estimated arrival time, to the 10 minutes out phone call. Upon arrival your delivery team conducted themselves absolutely amazing, being courteous, kind, thoughtful and helpful. They took the time to explain everything and picked up the packing materials. It was a pleasure to have met them and have them deliver my dryer! I truly appreciate their service and support.

The quality of care concerning your deliveries are the best by far. Delivery was done carefully with great respect to property. Payton ** and friend on Truck 349 took great pains to deliver my item where instructed. They were very polite, friendly and courteous to my request. Abt can be very proud of their delivery team. It is always a pleasure doing business with you and I am very grateful for doing such a great job. Thank you so much.

From the time we enter the store, it's nice to be taken care of by your customer service reps. They make it easy to find the product we are looking for, answering any questions along the way, and accommodating our schedules for delivery. The delivery personnel were excellent. They worked very hard for almost 3 hours bringing our purchases up to the 2nd floor, navigating a difficult stairway and then installing 2 of the three items. It was not an easy job. Unfortunately, there is a slight dent in the frig door. We came into the store this morning to find out how we could have it corrected. Everyone was very professional, assisting us and offering us several options of which we chose to have the door replaced. We have purchased all of our appliances from Abt and will continue to do so as ABT really has made us feel that our experiences with the company are their primary concern. Thank you so much!!!

Friendly, professional, explained controls very clearly. Great experience. I trust Abt products, sales associates, and the fine installation people! Prices always fair. Shopping experience always pleasant!

Ordered several components to upgrade my vehicle’s sound system - over $800.00 worth. ABT shipped and UPS lost the package. As I watch shipping for these items closely, I contact ABT to let them know that the package was missing (from my prior experience, likely stolen), and sure enough later that day I got an alert that ABT had filed a claim. To my surprise though, they only included 1 item from the order on the claims form; and I was told I would have to wait another 7-10 business days for UPS to get back with them. Only once they heard back from UPS, and/or received the items back (whichever was sooner I assume), they would then process the refund of my payment which would take an additional 5-7 business days.

Ordering the new dishwasher was very easy online. The salesperson was knowledgeable and helpful. The delivery process was great. The timing was just as planned, and the two guys who delivered the dishwasher were really nice, professional, and did a great job. Thanks!

Team Abt provided a level of professionalism unmatched by most competitors in the field. Every aspect of the purchasing experience was executed with intelligence, and forethought regarding what made the most sense for our family. Beginning with the electronic equipment, furniture style selection, and ending with the delivery day logistics. The Abt team embraced the opportunity to bring our home theater, and family rec. room vision in to reality. I have been a customer for almost fifteen years, and I have always found the pricing on products to be fair, and the sales staff knowledgeable—as well as helpful. I will continue to use my purchasing experiences with Team Abt as the litmus test for all future business transactions in the field.

After reading my last review, Abt reached out to me directly. They sent a tech out to check out the microwave and it was fixed as soon as the part arrived. Thank you for the great service I’ve come to expect after many years of being a loyal customer.

Sales folks were great. very smart and knowledgeable. Some many drones to buy and the sales girl knew each one and made it easy to pick one out. Excited about the purchase. Also ordered the doorbell plus. Love this store.

Brought a Bertazoni range oven and hood from ABT in March 2022. Exactly after one year the hood switch went off and been following up with ABT for almost 5 months with no luck. They just blame Berazoni for the backorder and don't mind to even pick calls. Post delivery service is worst I have seen so far.

I have used Abt before and had zero issues. But this time was different. And I will not use them again. They were unprofessional and apathetic. They called me in a "morning window" to give me an "afternoon window" of when they would show up. Lots of windows to sort through. But we got it. Everything seemed fine. The technician was very specific: "I will be there between 12-2pm." Fine.... Day goes by... and when it got to be be 2 pm... 2:30pm... 2:40 pm... without anyone showing up, OR (and this is what angers me)... ZERO text or phone call to let me know he was running behind, or frankly, even remembered my job to do... I had to call Abt to see what was up.

Ordering on the phone was efficient and friendly. The price (window air conditioner) was excellent and I appreciated the free 2-day shipping. As it turns out, I had ordered the wrong air conditioner and had to return it. The return process was easy as pie and no questions asked, nor any "restocking" fee. Abt is fabulous.

I purchased a Frigidaire Air Conditioner in August 2022 and it started fine but would stop cooling after 4 minutes - tried to get it repaired and they gave me the runaround and sent me to Allstate Insurance and I am sitting here with new air conditioner that doesn't work properly.

Anticipations soared upon my decision to acquire a refrigerator from ABT, driven in no small part by the echoes of their vaunted reputation for exemplary customer service. The congenial and obliging demeanor of Robert, the initial harbinger of customer interactions, further elevated these prospects. Regrettably, my overall odyssey through the domain of ABT underwent a precipitous descent, courtesy of their technicians' lamentable incapacity.

Orders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time.

Purchased new refrigerator on 12/29/2022. The Freezer door was damaged and I requested the door replacement or $300 (based on our research of the same refrigerator sold by another vendor as open item). After waiting for about two months they called and set up the appointment in another 3 weeks. When they came on 3/24/2023 to replace the door, they finally check the color which ended up to be black instead of white. Later that day I received the new invoice from them that contained wording that I need black door (seriously!?) and my signature was purged. Called today and they told me maybe getting the door on the April 7th with further date for installation. I just want to be done (so simply pay me $300) with it as I can't time off work to accommodate Abt schedule.

Turnaround time from in stock inventory to delivery was two days. I did everything exclusively online. The process was probably the most easiest experience I’ve ever had, not only buying a major appliance, but ordering anything online whatsoever. All my needs and concerns about the time and flexibility of delivery in which it would be delivered were addressed and taken into consideration with my schedule in mind. The delivery team was profoundly courteous and professional. They took the time to explain everything they were doing and updated me throughout the entire installation process. I could not be happier with my experience(s) interacting with Abt. I will definitely refer all of my friends, as well as be a return customer in the future, without question. This is what the standard in customer service industry should hope to obtain at every level. THANK YOU!!

The team was great with communication and timing of delivery. They worked hard to get our kitchen installed and did great with the challenges our tiny access ways presented them. They even pointed out the fridge didn't have any wheel locks but put shims in place to keep it still. They let us know that our vent outside needs some attention to keep cold air out. Clean-up could have been better, and the cover on the back of the stove isn't fastened properly (easily seen by me as a fairly tall man, my wife did not notice it.) Overall though I think they did a good job - even though we may need someone to come back out in the near future.

The delivery guys were outstanding. They called to give us a delivery window, and called again when they were on the way. They were very careful and respectful of our home, answered all our questions, and did a first-class professional job. We are pleased in every respect.

Tech called and said time frame was between 11-3 pm. I mentioned I had to pick up my kids from school at 2:00. Tech called and said, "We will be at your location by 11am!!" Phenomenal service!! Delivery & install techs were efficient and very helpful explaining the operation of the Bosch dishwasher. ⭐️⭐️⭐️⭐️⭐️