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Reviewed Nov. 20, 2021
Very happy with ABT and their employees. Very professional, on time, cleans up after themselves, and answers all our questions. Purchased many items from ABT because of their service and prices. Their sales staff knows their products and are always very helpful.
Hi James, Thank you and we appreciate your business!
Updated review: Nov. 19, 2021
After several misinformed and aggressive attempts to argue with me, the company refunded the labor costs. I consider this a partial resolution, which was reached only due to my persistence and refusal to fully back down. Overall, a single store manager and a single customer service agent facilitated a workable compromise, but the company never took responsibility and could have done a better job fully rectifying this situation.
Original Review: Nov. 19, 2021
I worked with a member of the Abt sale team to select a hood that would work in my kitchen. After guiding me to an appropriate hood, the salesperson then upsold me on their in-house cabinet customization service. Supposedly, they would cut the cabinet above my range down to the appropriate size to accommodate the new hood and its required clearance from the range top. I took three days off of work -- the first for the initial consult where the Abt employee took a bunch of measurements, the second for the day they came to remove the cabinet, and the third for the day they scheduled to come back and install the hood and cabinet. After the crew came to remove the cabinet, I noticed them taking lots of pictures. I asked why and then said they needed to make sure the measurements were right. I asked whether someone would call me if the measurements were not right, and they answered in the affirmative.
A week later I had not heard from Abt, so I emailed my salesperson to find out "if there was a problem" given the fact that the team that took down the cabinet took so many pictures. She said no and confirmed the installation date. On the date of the installation, however, the crew installed the cabinet and then determined that the cabinet has been customized incorrectly and now a new hole would need to be drilled in the brick outside wall of my home. They looked up my order and the notes and pictures from Abt's prior visits and told me this was Abt's mistake. After consulting with the head installer "Vito," however, they changed their tune and told me that I should have had a different contractor out between their visits to drill a previous hole. I asked how I would have even known to have done this when they were the ones who supposedly specialize in this type of installation, took all the measurements and customized my upper cabinet. They had no answer.
They left with my kitchen unusable and the large range hood on the floor of my dining room. In a written email to my salesperson and Vito, I demanded they either complete the job (I had paid in full in advance including the fee for the botched cabinet customization and the fee for the installation) or restore the kitchen to its original state. No response. I forwarded the email to customer service. No response. I will now pursue remedies through local media outlets, the Illinois AG's office, and private action, all of which will cost more money and take up more time. Buyer beware: Abt is offering a service and implementing with uncaring employees with no effective communications between the sales team and the installation team.
Mike I am sorry for the miscommunication on your order. We are not able to provide a new vent on the 3rd floor. We do not have the means to do this and a venting company is required. We did take responsibility and refunded your labor charges that can be used toward a venting company to complete the work for you.
Reviewed Oct. 21, 2021
My refrigerator died and I needed something that fit an odd space very quickly. The delivery people were fast, personable, and thorough. Coupled with their amazing sales staff, the experience was perfect. I'll be sure to return and recommend you to everyone.
Hi Robert, Thank you for the review!
Reviewed Oct. 20, 2021
Never received an acceptable wall oven. I did returned two damaged ovens. Ordered in May and over five months later, still no oven. I just checked my order - Abt has discontinued this product and started my refund without notifying me. Would have liked the opportunity to discuss a replacement product, but was never given the chance. The two shipments for this oven were both damaged. It also took three shipments to get an acceptable dishwasher (thanks Abt for reinforcing the packaging on the third one). The four retuned appliances all looked like they had been dragged behind the truck. Started a chat session with "Rachel" and she asked what the issue was but they never responded after I identified my problems with submitting a review on their site. Over ten minutes without a response to my "Hello?" so I closed the session and started here.
Hi Frodo, my name is Dan Obradovic and I am one of the General Managers here. I am sorry to hear about the continued damaged shipments arriving. The oven has been discontinued and we do not have anymore of that model. If you would like to wait for the new model please let me know and I can place you on the list. My direct at 847-544-2836 Thank you
UPDATE: Hi Frodo, per your request, we will not have you on the list for the new model oven and your full payment has been refunded. Thank you
Reviewed Oct. 19, 2021
I bought two Electrolux dishwashers 13 years ago from Abt and they never worked well. I had repair people come out at least twice, and was told that this is the way new dishwashers work, ie not well. I had the floor replaced in my kitchen 3 months ago, and in the process the dishwashers had to be removed. The contractor told me that the dishwashers were incorrectly installed- the hole in the neighboring cabinet was not in the right place, leading to the water supply/drain being kinked. In addition there was no safety switch, no ground wire, and the whip was too short. I spoke to several service people to complain, of course for naught. I was told I needed some evidence to back this up, but of course the contractor had not taken pictures. The contractor also told that my subzero frig (also purchased and installed from Abt) was incorrectly installed.
Avi installation from 13 years ago is difficult to determine how the lines were kinked. When the lines kink there is usually an error code on the unit or it will malfunction on draining or filling. Unfortunately after 13 years there is not much than can be done other than reinstalling the units. If you can let me know what your contractor says is wrong with the SubZero installation we would be happy to look into it. My direct line is 847-544-2836. Thank you Dan Obradovic, GM
Reviewed Sept. 25, 2021
I was very happy with the customer service we received from Abt. When I chose the cooktop we purchased, they provided info on shipping time etc. with UPS right away. I knew I couldn't be home to sign for it at the scheduled time so I contacted customer service via the chat feature they offer. Within minutes someone contacted me by email and then by phone to try to arrange a different shipping time with UPS.
It was rescheduled for the time I asked by the next day. Then UPS dropped the ball and didn't deliver it as promised, Again Abt went to bat and made sure it was delivered the next day. They went the extra mile for us and were really fast and thorough in their customer service as well as delivery of the product. It was in great shape when it arrived. At a time in our lives when so many appliance products are scarce, they had a lot of product availability. When I checked Lowe's & Home Depot their appliances were not available for 6 months! Abt had it within 2 days. Very satisfied!!
Hi Terri, We appreciate the business! If there is anything else we can help with please feel free to give us a call. Thank you!
Reviewed Sept. 4, 2021
The delivery process was smooth and seamless. I received a text message in the morning stating who the driver was, and the truck number. They gave a two hour window of when they would show up. I received another text message about a half hour before their arrival. They arrived within a minute or two of one time they said they would. Both of the delivery people were wearing masks and booties. They made sure they kept my house clean, and picked up all the garbage before they left. They clearly explained the instructions of the items I had purchased. Before they left, they made sure that I was very satisfied with the items, and with their installation work as well. I am very happy with the purchases I made, and I am equally happy with the quality and timeliness of Abt’s delivery service.
Reviewed Sept. 4, 2021
Delivered on time, setup promptly, and professionally. Plus instructions provided on how to use the many feature of the bed. Best Bed Ever! Best night sleep since too long. My sleep cycle went from 45 minutes at the time to 3 hours uninterrupted. For me it is major.
Reviewed Aug. 31, 2021
I bought a washer from them. They delivered it to the wrong address and would not resolve the problem. I have asked for my money back, and they will not refund it. I am having to do a credit card chargeback.
Hi Sessel, It was nice speaking with you and I am sorry about the miscommunication with our shipper. I will be processing your refund today and I hope you give us another chance to earn your business. In the future please call me direct 847-544-2836 and I can make sure things run smoother for you. -Dan Obradovic, General Manager
Reviewed Aug. 27, 2021
I ordered Thrustmaster pedals and I was well aware that a special order would take some time. 7-21 days to ship is stated, though it's been 28 days I haven't received any further emails since my purchase telling me that there is delay or anything and I haven't gotten a reply on my email regarding this, I'm not upset because of how long but more so because I haven't been updated and would've bought from somewhere else if it was going to be this inconvenient.
Hi Camren, I am sorry to hear about the delay in your order an no one getting an update for you. Please send me your information at DanO@abt.com or you can call me direct at 847-544-2836. I would be glad to get you an update. Thank you
Reviewed Aug. 20, 2021
The delivery service was really great! You could tell they had worked together before because each did his specific job. They answered whatever questions I had. They waited for the rain to stop before unloading my appliance. They made sure it was working and cleaned up after themselves. Thank you ABT.
Reviewed Aug. 15, 2021
The delivery guys were great as usual! This is why we always order our appliances from ABT. The customer service can't be beat. We received our delivery window and they showed up right on time. Professional and courteous.
Hi Wendy, Thank you for the feedback. We appreciate your business!
Reviewed Aug. 4, 2021
We went to the store and ordered a washer. Was told that it was in stock and it took 3 weeks for a item in stock to be delivered. Then on the delivery date they call at 8:20 am and told that the delivery would be between 6 pm to 9 pm. What the hell. It is now, 9:10 pm and no delivery yet.
Hi Bill, I am sorry for the late delivery. We are normally more efficient in our delivery services. Unfortunately we have been a bit short staffed and are trying our best to accommodate our customers. If your delivery was not made and their is a better day that works for you please give me a call and I can arrange a better time window for you. My direct line is 847-544-2836. Thank you and we appreciate your business, Dan O.-GM
Reviewed July 28, 2021
I built a brand new home last year, I spent over $30,000.00 on all new Bosch and Whirlpool appliances. ABT had no problem selling, delivering and installing (at an additional cost) all the products. This is a summer house so I used the appliances for 2 months, in May I went back to the lake house and the Bosch fridge was not making ice or dispensing water, I called ABT, they said, "We don't service your products since you are 120 miles from ABT. You need to call Bosch." I called Bosch and Bosch said to call ABT.
Yesterday I went to the lake and my Whirlpool washer is not running a spin cycle, I again call ABT, I talk to a salesperson, I tell her my story on the fridge. She puts me on a brief hold and returns to assure me they will service the product. She then transfers me to service where they tell me they don't service my products. She gives me the phone number to Whirlpool, I ask, "Do I need any other information?" She says "I don't know". I said, "Get me someone that does know." Someone else gets on the phone and says, "You will need the serial #," and she gives it to me.
I called Whirlpool and they said they need the model # and purchase date as well, so I have to call ABT back. 30 min later I have the information. All the products were delivered and installed on 7/21, problem is I did not take possession of the new house till 8/11, so now the washer is out of warranty. By the way all the back and forth phone calls took over three hours and by the time I got the information Whirlpool was closed for the day. PLEASE DO NOT use ABT, they have gotten too big and don't care about customers, buy from a smaller place who still care about customers and customer service.
Hi Scott, I am sorry to hear about your service experience. We normally service within a 90 mile radius of the store. If you can please contact me at 847-544-2836 I can look into getting someone out there for you to complete service. Thank you Dan O, General Manager
Reviewed July 26, 2021
Delivery was, as usual, on time, while delivery drivers exceeded my expectations (patient, helpful, - moved a couple pieces for me even helping me bring in a chair from another vendor and helping put on back of chair). I am, however, not happy with Flexsteel as this is my second piece that has damage or imperfections (leather has 4-6 inch area on seat which has glossy/shiny or blotchy spot as if something was spilled on it - feels slippery instead of smooth, different from the rest of leather)… Drivers took a picture of it and I sent it to my sales person who I’m sure will respond to me when she can, to address problem/concern. I did exchange the first sofa, return the other for squeaky noises and stitching imperfections, etc. and I remain happy with the return policy @ ABT but I’m not very confident in flexsteel. I’m assuming it’s them who is not doing a thorough quality check on their furniture before sending to retailers/ABT.
Hi Tim, I am sorry to hear about the imperfection on your sofa. I will make sure your salesperson reaches out to you to rectify this. If there is anything I can help with please reach out at 847-544-2836. Thank you Dan Obradovic General Manager
Reviewed June 22, 2021
I have had nothing but problems with Abt. My husband and I went to the store to purchase a new range and hood. After much deliberation, we decided on BlueStar. We were aware that it would take several weeks before the appliances came in, and we were prepared to wait. When the order was placed, we were told that there was a hood in-stock. Since we knew these items weren't usually in stock, we asked if the hood was a return. We were assured by the salesman that it was not coded as a return in the inventory system. We decided to take the hood that day and install it ourselves. When the hood was brought to our car, it was packaged in two separate boxes, which seemed unusual for a high-end brand. Again, we asked if this was a return and were told that it was not.
My husband tried to install the hood the next day only to discover that it was missing a piece. Upon further inspection, we found the packaging slip that showed this hood was ordered for a different customer. We contacted Abt and were repeatedly told that this was not a return. Given the circumstances, we requested a new hood. While we were already annoyed with what had transpired, we agreed to have a loaner hood until the new hood and range were in stock.
A few months later, we were told the hood and range were both in stock and would be installed on June 14th. Both appliances were delivered, but neither were able to be completely installed. We were told the range needed to be calibrated, which still has not been done after more than a week. Also, the hood was again missing the same piece as before, so it could not be installed. The technicians left the hood on our dining room table and told us that someone from Abt would be in contact with us.
After a week, we still don't have the hood installed. After some back and forth with the salesman, I called Abt today and was told that the earliest the hood could be installed would be on July 12th, nearly a month after it was supposed to be installed. This would be a month of not having a hood, so not being able to fully use the stove and not having a dining room table. I was also supposed to receive 24 months of 0% financing, but was only given 12 months. This has now, hopefully, been rectified, but required another phone call to sort out.
I will say that our salesman has been great and I have no complaints about him. However, he seems to be the only person willing to help us. Numerous calls to the service department and management have been for naught. It's only when the salesman is involved that we get a resolution to the problems. We chose Abt because friends and family have had very positive experiences, but that has not been our experience.
Hi Erica, I am sorry to hear about your recent experience with us. If you can please call me direct at 847-544-2836 I would like to help sort everything out for you and make this right. Thank you, Dan Obradovic General Manager.
Reviewed May 24, 2021
Absolutely horrible. Bait and switch credit misrepresentation. Was approved for a 4k store card but Abt refused to accept it. Credit hit for nothing. Seeking legal representation for this debacle. Awful. Just awful. Synchrony advised that the female verifications rep that handles these types of calls for Abt should be better trained or let go. I happen to fully agree.
**Have a good day Robert. I am sorry you are not understanding. It is best we part ways and you find another retailer.
Reviewed April 11, 2021
Redid my kitchen and bought all my appliances from ABT - high-end refrigerator, built-in oven stove top, oven range, microwave and dishwasher. This was a year ago... I had to replace my fridge 2x, and now my Thermador oven is faulty and someone just came out today to replace the motherboard and left without my oven working so now I have to wait again at least a week before someone else can come out - I was told by 2 customer service representatives and a technician that I shouldn’t use the self-clean mode on the oven “bc this sort of thing happens...” so why would a rep sell me an oven like that knowing the self-clean mode is faulty? I am not happy about that - I’m very disappointed with ABT. My mother had a similar experience last month with her washing machine - 3x she had to replace her washer in one month- that’s appalling. In the past year I’ve heard poor feedback but now I’ve experienced it. I will never buy another item from ABT again.
Hi Evelyn, my name is Dan Obradovic and I am one of the General Managers here at Abt. I am sorry to hear about the experience you are having regarding your appliances. If you can please call me at 847-544-2836 I would like to look into this and see what we can do to make this right. Thank you
Reviewed March 31, 2021
I tried to buy a product through Synchrony Credit Card and then I received an email indicating I have to call them for a verification purpose. I did called them and I talked to the most rude person in the world, uncooperative and one single word answer for each question which is “We can’t process it for you”. I even tried to understand what is the issue so I can work to fix it, but they didn’t tell me. I called my bank and then returned to them, there were a man and he was gentle told me what’s going on. Then I returned and the same girl answered the call and literally she told me “I told you it will not go through, this is your third call, dont call again because we will not receive your call we have other customers etc, super rude, uncooperative, doesn't know how to talk to people, probably there is discrimination based on my accent even more. Thumb down. Not anymore Abt!
Hi Mohamed, All of our orders go through a 3rd party verification system. Your order did not pass the required verification with the credit card company and was declined. You can try and resubmit with a different credit card if you would like. Thank you
Reviewed March 26, 2021
I purchased a washer and dryer online for $3500 and it includes shipping, the purchase was smooth. There’s an option for $300 white glove service which would unbox the machines and move them to your desired location at home, but wait for it, the service does not include any installation or hooking up the machines, which means I would have to pay an additional $300 to get an outside technician to do the installation, that will be $600 in total. The machines arrived, after much hassle to get service to have them installed, I eventually spent another $440. Compared to Lowe’s that does the washer hook up for free and Best Buy who charges a small fee. It was a stressful and expensive experience.
Hi Annie, The White Glove service is cleary marked at the checkout process on our website. "This delivery method includes a two-man delivery inside the first floor of your home, to the room of your choice. This method does not include installation or removal of old appliances." If you can please call me at 847-544-2836 I can look into the shipping fees for you and see if there can be some credit issued as a courtesy. Thank you. Dan O, General Manager
Reviewed March 24, 2021
I contacted ABT that my Mastercard was used for a fraudulent purchase. They couldn't help me at all. I gave them the exact amount of the purchase (not authorized by me) over $900 and they couldn't help me, maybe someone who works there is doing fraudulent activity.
Hi Thomas, I am sorry to hear your credit card was used in a fraudulent purchase. You can contact our security manager Erik D at 847-954-4103 for any information. Thank you
Updated review: March 15, 2021
After getting a call back from one of the "higher ups" at ABT I was offered the MacBook Pro I wanted at a reduced price. Granted it wasn't the advertised price but they did give me a substantial discount. I was grateful for that. I will probably do business with them in the future.
Original Review: Feb. 18, 2021
I purchased a new MacBook Pro on Abt's website. When I received the emailed invoice the product description was completely wrong. I called and their response was, "Let me check". Basically, they went to their own website to "check" and started reading me the description from the site. I said "yes, that's exactly what I ordered but the invoice shows different specs." Then I was called by someone in a different department telling me that my order had already shipped and that the specs on the invoice are correct. I replied "the specs on the page of the website is what I ordered. Not what's showing on the invoice!" I was then told I would have to pay an additional $1300 to get the laptop with the specs I wanted. Unbelievable. Can you say "bait and switch"? First and last times I will do business with Abt...
Hello, I am sorry to hear about your purchase experience. It is rare our website has product errors but it does happen sometimes. If you would like to return the MacBook we can take it back for a FULL REFUND. We are not in the business of "bait and switch" tactics. We have been in business over 85 years. If you would like to call me I can see what we can do on the model you are looking at or if you would like I can send you a return label. My direct line is 847-544-2836 Thank you Dan O, GM
Reviewed Jan. 19, 2021
I ordered an appliance from them and was given an estimated delivery date. The shipper, Pilot, then gave me a specific date. They missed it, and when I called I got the stupid "your call is very important to us..." nonsense. (Yes, just not important enough to answer). I chatted with someone at Abt and she said she'd get back to me, but she never did. I have no idea when or if I will ever receive the appliance.
Hello, my name is Dan O and I am one of the General Managers here at Abt. I am sorry about your shipping experience with us and if you can call me direct at 847-544-2836 I would like to look into this and get your product out to you ASAP. Thank you
Hi Dan, I am sorry I never heard from you. If you need any help please give me a call. Thank you
Reviewed Jan. 16, 2021
We've chose ABT Electronics to buy a vacuum because we've had really good experiences with them before! So after buying Dyson cordless vacuum V11 and paying full price for it we came home and opened the box! The bag had full of dirt in it and it wasn't a brand new one! Very disappointed. I called ABT and the CSR said it's a brand new product! Really? She didn't even apologize for it, if it was brand new, how come the bag was full of dirt! It's disgusting especially now with all this virus thing going on! Very disappointed with ABT.
Hi Gana, I am sorry you received a used vacuum from us. Our returns dept should have caught this and should have never been put back to stock. If you can call me direct at 847-544-2836 I can have someone swap this out for you ASAP. Thank you Dan Obradovic
Updated review: Jan. 3, 2021
I was contacted by the manager and he was able to arrange for a replacement of both appliances to be sent to me. Both arrived the week of New Year's eve and I was able to get them installed and tested and they are working without any issues.
Original Review: Dec. 14, 2020
Before making any purchases online, I do my research, I compare reviews about each product and make my decision on what to purchase, then I look at which company has a solid reputation and also price. In this case I went with ABT. I placed my orders online as I did not want to go in to a store during all that is happening. I did run into a Famous Tate to quickly to see each item personally and I was happy with what I saw. I looked into ABT and saw many good reviews, but also saw a few bad ones. But I gave them a chance. I placed my order Nov 29th for a refrigerator, a range, a over the range microwave and a dishwasher. All were major upgrades to what I currently have and each were the latest and greatest technology. So you can see how excited the entire family was with this purchase.
It took some time but I started to see info on shipping of each appliance. What caught me by surprise was that they were not coming in one shipment and also not from one delivery company. I received my microwave and was waiting for my other appliances to come in so I can get them installed in one sitting instead of having multiple visits from an installer. A few days later I received dishwasher and I was expecting the range and the refrigerator, but only got the dishwasher. I decided to go ahead and start installing before Hanukkah. The microwave was installed and tested. Then I unpacked the dishwasher and gather all parts. But noticed that the door was not opening all the way. After inspecting it thoroughly, I noticed some damaged at the bottom corner of the door which bent it in a way that it would get caught and prevent the door from opening.
While this was happening I got the range delivered to my house. Once it was set in my kitchen, I noticed two holes in the box. The delivery guy left and I went back to dealing with the dishwasher. I called ABT customer support and asked about my fridge...which the CSR response to me made me worried.... "Refrigerator?...(silence)...I will look into this and get back to you".... Then I mentioned the bent door, and the immediate response was that I had to call Samsung and deal with them. Mind you, I never had any dealings with Samsung, I purchased a brand new appliance from ABT and I would expect them to fix any issues I run into before I even have the appliance installed.
I realized that Abt was not wiling to do much about the damaged appliance so I left it at that and tried to "fix" the issue myself. Cosmetically, the issue is still there, but I got the door to close and I went ahead and installed it. So then I decided I needed to inspect the range.... I did not want to open the box as it seems like it would be pretty hard to seal it back up in case I need to send it back to Abt. I put my hand through the holes and felt some dents. I contacted Abt and I was told they need pictures of the damage to assess what the next step would be. I was told that if I opened the box, I would be responsible to get it packaged back up properly for them...so I complied and opened the box.
Good thing I did, that dent was bad...the entire side of the range was bent in at least 1.5 inches. It looked like a fork lift went thru the box and hit the range with such a force that it might have bent the inside of the range as well. The range is not usable....and I was told by the At CSR that they will contact me after they made up their mind if my damages are worth their time. It has been a 2 days and our Hanukkah celebration got ruined. 2 out of 4 appliances were delivered damaged and 1 is missing in action.
I am now very nervous about getting another appliance, which is the most expensive one, with damages and have to deal with returning them and mess up my entire holidays celebration. Needless to say, the joy of getting something new morphed into feeling fear and being mislead. I just hope Abt will fix this without me having to jump through hoops as I did nothing wrong. I just wanted to celebrate the holidays without all of this unnecessary stress.
Hi Gilberto, my name is Dan Obradovic and I am one of the General Managers here at Abt. I am sorry to hear about your experience with us and some of the appliances arriving damaged. Please call me direct at 847-544-2836 and I would be more than happy to exchange them for you. Thank you
Reviewed Dec. 1, 2020
Delivery was fast and the dehumidifier is GREAT! I also purchased an air purifier from Abt and continued buying charcoal filters from them. Great company! I also purchased binoculars for bird watching. All their products are great!
Updated review: Dec. 8, 2020
Abt quickly reconciled and were able to work with the vendor to get the issue resolved. Whereas I'm not happy per se, it was good to see the Abt managers mobilize quickly to fix the situation.
Original Review: Nov. 29, 2020
I used Abt to set up the AV at my new house and have to admit being disappointed. They offer a nice package but it's useless if they don't set up the remotes correctly. Also, the Sony TV I was recommended at $3k already has a line running down the side and of course it's 15mo after purchase so there is no warranty nor support from Abt. When I look at other reviews, it seems to be an issue and whereas I wouldn't expect Abt to necessarily provide a free TV, I would expect a lot more than an offer of $99 to let me know how much it would cost to fix. This is my first time using Abt, and I really expected more.
Hi Keith, my name is Dan Obradovic and I am one of the General Managers here at Abt. I would like to look into your purchase and see what the issue is with the remote controls. Have you called us at all about them not working? Every TV comes with a 1 year warranty and we do offer extended warranties up to 5 years. If your TV is out of warranty we can diagnose the issue and get Sony involved to see if anything can be done to help. Please call me direct at 847-544-2836. Thank you
Reviewed Sept. 3, 2020
I ordered a microwave, and a couple of hours after my wife asks about a different microwave. So I get on chat to see if I can edit and change the microwave I ordered, or cancel it and reorder. I was told by the CS person that it was already shipped, so no edits, and if I canceled and reordered I couldn't use my promo code ($25) again. I told her it didn't make much sense, but if that's the case...I don't want to cancel. Our microwave had died, and we were out of a micro. Everything seems fine, and then the day it's supposed to be delivered I checked with UPS and it's been re-routed BACK TO SENDER?!? It seems even after I told her not to cancel, she did anyways. My wife was pissed!
Obviously, I called customer service and asked to talk to a manager. I will admit that I was upset, but I didn't scream and I kept it under control. In the end, I got $40 off the microwave and have to wait an extra (7) days! But, that's not the best part...Every time I talked to customer service I got some salty gal, acting like all this was my fault!!!
Hi James, I am sorry to hear about the poor experience you had regarding your microwave purchase. If you can please call me direct at 847-544-2836 I would like to see what I can do to help and get you your discount and microwave. Thank you Dan Obradovic-General Manager
Updated review: Jan. 1, 2021
I have been notified that the owner now stays off the floor since he doesn’t wear a mask. I was told he doesn’t wear a mask for medical reasons.... As I wrote before all customers and salespeople wore masks. I have patronized ABT for years because of fair prices and excellent service.
Original Review: Sept. 2, 2020
ABT ELECTRONICS. 1200 N Milwaukee, Glenview, Ill. Value your health....don’t go there. I have patronized ABT for years. Fair prices and beyond excellent service. I was there today. Busy with patrons and sales people, well spaceD and everyone wearing a mask. EXCEPT THE OWNER RICKY ABT! He was the ONLY person walking through out the store no mask. Not in a pocket, or on a wrist or hanging from an ear. NO MASK! I asked an associate and she said, "You don’t want to go there. So it may be unlikely that you will get sick." BUT I WON'T GO BACK DURING THE PANDEMIC. OBVIOUSLY HE DOESN'T BELIEVE IN THE SCIENCE OR JUST DOESN'T GIVE A DAMN. Pass this on please.
Updated review: July 28, 2020
The company called me and there was a misunderstanding on how the return policy works. Thank you for accepting my exchange. Now that stress is off my shoulders. Thank you again!
Original Review: July 26, 2020
I bought a Mavic Mini on 7/14/2020. Got it out the box assembled it and the drone was defective. I called ABT thinking it would be a hassle free exchange. I have NEVER heard of a no return policy after 1 day of purchase. They denied my return and now I’m stuck with a $500 drone that I have to pay $300 out of pocket to fix! My advice to everyone stay FAR away from ABT. Amazon is the best online source and I should have went with Amazon to begin with!
Reviewed July 16, 2020
I ordered a dryer for my daughter, To be delivered and installed. They scheduled a delivery date and time, And never called, Never showed up. I went to their website to track the order, And they have no tracking info for it. I eventually found out it was being shipped from GE via RAS delivery service. So I went to GE to track it. They still say it's being delivered...Yesterday, And have no updated status for it. And no way to contact them or the delivery service. Now my daughter has no dryer because they already removed the old one, No info on where the hell her new dryer is, Or if it's even coming. I'm not stupid though, I paid for it using PayPal just in case this was a scam company, and it is. I will be doing a full chargeback on them. And never deal with Abt again.
Hi Dan, We have been in business over 85 years and have never "scammed" any of our customers. There might be a delay in your shipment or some other circumstance. Please call me direct at 847-544-2836 and I would be more than happy to see where the freight company is at with you delivery. Thank you Dan Obradovic- General Manager
Reviewed July 15, 2020
I purchase a NEW HP laptop from Abt.com during the COVID situation for my son's educational needs. I purchased this on 26th April 2020. As of 7/13 the laptop stopped working and when I run the system test it stated that the Hard disk has failed and to contact the HP customer care. As per the ABT product details information my laptop has 1-year manufacturer parts and labor warranty.
Since it is just 3 months of my purchase I scanned the QR code which was displayed after the test to connect to HP for the services and what I saw was that the warranty of the product has already expired. I tried it a number of times to make sure that I scanned it right and I got the same result all the time. At this time I was so upset because for the money I paid I thought I had received an old stock or an used product.
So only way to get this addressed was to call ABT customer care. These are the events that unfolded which has put me in a state of complete disappointment with the product and the company's customer care. I called the customer care on 7/13 evening and I was put on hold for almost 20 minutes and realized that they are closed for the day. So I called them again on 7/14 morning around 9:30 am and place a complaint. Of course, I did not get an answer, I was placed on hold for a long time and I was told that I will be called back. I did not receive a call and I called them back around 3:30 pm and I was on hold to get connected with customer care for around 50 minutes and get connected to a technician in UK.
The options that he provided was that we come down to the store in Illinois or ship the product to store to get it fixed at your own cost. So I was curious. I asked we are in full warranty and totally upset that the hard disk failed in less than 2 months for a product that is new and we also said we are from Kirkland WA and coming to Illinois is not an option. He is was so rude that I don't know where you are from and I am from UK. Now I don't expect that kind of response from customer care who is suppose show some customer obsession and help them. He cut on us. Being in a world with best customer service like Amazon this feels so disappointing and upsetting that we are not getting right kind of service.
Hi Radhika, my name is Dan Obradovic and I am one of the General Managers here at Abt. I am sorry to hear about your experience regarding your computer. If you can please call me direct at 847-544-2836 I would like to look into this and see what we can do to help resolve this. Thank you
Reviewed July 10, 2020
I had search every business to purchase a new dishwasher and didn’t want to drive all the way to ABT to view their products due to social distancing/stay at home orders/Safety. I went to view the options on the abt electronics website but was still unsure on what to buy. The chat came on and I began chatting with the associate who decided to call and walked me through all the different type of dishwashers and their cost/efficiency. He even offered a coupon. The associate made sure I chose the right dishwasher, proper installation add ons and anything that will make the delivery/installation process smooth. It was installed on 7/9 and the person who installed was very knowledgeable and professional. He made sure it was installed right and corrected the installation issue that the previous dishwasher had. I’m so impressed with my dishwasher. I’m definitely shopping again and again. Thanks Abt Electronics!
Reviewed May 23, 2020
Booked a service appointment to repair a Subzero refrigerator on Mon for the earliest on Fri, the site asked if I had bought it from ABT. Gave model No and age. Called to ABT to see if I could get an earlier appointment. Provided all the information again and was put on a standby list for an earlier appointment. The fee was $219. No one showed up 'til FRI evening 4pm and spoke to a service representative who connected me with Irwin or Elliot the Service manager who then informed that as I did not buy it they are a private Co and will not service it. When asked, "Why do you not tell me that when I booked online or called" he asked for the Sr No. after which he said can’t service it because it’s too old and can’t get parts for it.
I informed him that parts were available for this model with Midwest parts which was a supplier for Subzero just as ABT. He said, "Can’t repair. It's too old. You will waste your money etc etc" not wanting to honor the appointment. One excuse after the other. Wasting 5 days waiting and time spent on the phone. Finally called subzero cares who came the next day. Added Freon for $120 and fridge works fine. ABT was not willing to provide the service contracted and seemed to want me to spend $8000 on a new fridge. Total scam.
Hi San, Sorry for the confusion on your service call appointment. If the unit was not purchased at Abt then we cannot service it. That should have been told to you when setting up the call and I am sorry that was not done. Depending on the age of the unit, Yes we sometimes do recommend purchasing a new unit. In our experience we have noticed the repairing of aged units is just temporary "bandaid" repairs and our customers spend a lot on service calls throughout at 12 month period.
Reviewed May 14, 2020
I wanted to buy a $5000 Sony TV, which Came with a free playstation 4 as a promotion from sony, when I was ready to order with 36 month interest free special deal, I was told that PS4 promotion ended a day before, and now they have a wall mount instead, I was going to wait for the same promotion to come back again, but the Salesperson made some adjustments and I ended up getting TV with The PS4, very satisfied and happy customer!
Reviewed May 6, 2020
I was really impressed with the delivery team! They did a great job installing our washer and dryer, and I appreciate them! The whole process from ordering to delivery was amazing, I highly recommend Abt!
Reviewed May 2, 2020
I usually go to Abt to pick out the product. During this COVID-19 time my dishwasher broke. From my initial research on abt.com, to the call to Abt and speaking with Paul in sales to purchase the dishwasher, and the delivery guys being on time, wearing PPE and expeditiously in/out of my home with FREE in home delivery I had a better than I could hope for experience using Abt!
Reviewed April 27, 2020
The price for the Rowenta Turbo fan that I purchased was cheaper here than on other websites, and free shipping too on the fan! If I have to buy any other electronics (or anything else), I will come here first!
Reviewed April 25, 2020
Everything was great. Easy online ordering on the website. The Pro-ject Debut Carbon turntable was in stock. Same day delivery, driver called with a 15 minute warning, came to the door with gloves and a mask. Very impressed.
Reviewed April 19, 2020
Dear Consumers, Perhaps as luck would have it I received a “lemon” Liebherr Refrigerator CS166 for which I paid over $4,000. I’ve lost count of the number of times Abt has come out to repair. Water constantly leaking inside & outside of fridge. I never touch the settings to adjust anything even when I go out of town. I read all the raving reviews about Liebherr before purchasing but, as I stated at the start of my review, “Guess I Received A Lemon”! At this moment I am waiting for a return call from Abt to schedule date for technician to return to my home to service this lemon Liebherr again which has damaged my hardwood floors.
LMN in Chicago
Hi Linda, My name is Dan Obradovic and I am one of the General Managers here at Abt. I am sorry to hear about the Liebherr refrigerator and the problems your having with it. If you can please give me a call direct at 847-544-2836 I would like to look into this and see what I can do to help resolve this for you. Thank you
Reviewed April 17, 2020
Thank you for helping keep all of us safe. Our dryer went out at the peak of this pandemic. We ordered a new dryer online, and a few days later it’s being installed! The guys came in with masks.. it put me at ease in such a stressful time. They were so professional, and polite. We love ABT and will consider you always for our needs.
Reviewed April 17, 2020
Abt is fabulous from the very top to bottom. Greg ** was extremely professional with our purchases and very accommodating. The delivery service was timely and the gentlemen were fantastic. Abt is our go to store - Greg ** is the best. This is our first time experience with Abt, but it will not be the last! We will always go to Abt from now on for all our purchases. We highly recommend Abt!!!!
Reviewed April 14, 2020
I received my printer within three days after ordering. It took me 30 minutes to set up the printer. I am pleased with the product and very satisfied with the quality of service your company provided.
Reviewed April 5, 2020
I had never heard of nor ordered from ABT before. I was looking to order 3 Facebook television portals to use to visit my grandchildren and children from home while being quarantined. I searched everywhere including my Amazon and every site I saw when I google them. I found very few and what I did find the price was doubled or more. I called the facebook number for their portals and as if they knew of anyone who had any left. They gave me the list of 5 companies. I called all of them and the first 4 had none left and were on backorder for months down the road. The last company she gave me was ABT. I went to their site and was a little cautious as I had never heard of them. I am older and these days it is easy to get third party sellers where you give your money and then you never hear from them again!
I was pleased with ABT that I saw an actual phone number I could call. That made me a little less cautious. So I called them but at the time I called the office was closed. So I took the risk and order all 3 portals at the same price they were before the beginning of Covid 19. (What is very cool is later ABT called me back anyway to see if I had found what I was looking for when I first call and they were so nice. I was very impressed). The Portals arrived just a few days later exactly as they said. I did not have to pay extra shipping which was a nice perk as everyone is charging extra shipping right now. I was truly amazed that they arrived on time in just a few days. I am an Amazon Prime member and swear by it. However, with the Covid 19 even if I order from Amazon right now instead of the regular 2 day shipping sometimes the products that are in demand you have to wait a month or more for. So I was thrilled that the portals arrived on time.
We set them up that night. One in my home and one in each of my children's. It has been such a blessing. I could not be happier. We have used them every day and we all get to see each other on the TV and have such fun. (I am loving these portals!) I have been quarantined since the beginning of March and now it is the beginning of April. I expect I may still be quarantined for a month or more. I cannot begin to tell you how much it means to me to be able to see my children and my grandchildren. I truly think I would have become quite sad if I would have had to go that long without my family. This has given me the ability to do that and I am loving it!
I cannot thank ABT enough for being an honest company. They could have increased their price and made money off this covid 19 like so many are doing. But they didn't, which when your living on just your social security can make a world of difference As well as they lived up to their word and the portals received exactly when they said they would. The lady I talked to there was so nice as well. I would certainly do business with them again. It is hard to find companies like this these day. Thanks again ABT/Mb.
Reviewed March 3, 2020
My first time ordering/shopping with Abt.com. Great products in stock and quick delivery. I saved over $70 on my Samsung stainless steel microwave from Abt. Looks as good as it works. Buy with confidence.
Reviewed Feb. 15, 2020
We are Abt customers for 20 years now. We are coming back for a reason. Shopping there is an experience we always share with our family, friends and colleagues. Top notch brands and products, great selection and prices, very professional team from order to delivery. If you compare Abt with any other retailer, Abt advantage is obvious. Seamless execution requires a lot of effort from every team member, and all this hard work is behind the scenes.
This time we bought Bosch refrigerator for our kitchen, model B36CT81SNSS, and Whirlpool WRS315SNSS, for the garage. Our kitchen is equipped with Bosch and Thermador appliances, and we just love the brand, their approach to design, features, and quality. Excellent reviews, brand familiarity, amazing new features we need and nothing we do not need combined with great shopping experience at Abt helped us to decide on Bosch model. Whirlpool is our first, we are hoping we will enjoy the unit for many years to come. We are very happy with our Abt purchases, time and time again. Thank you for always being there for us!
Reviewed Jan. 26, 2020
The quality of the overall service was superb. Everyone made the process proceed so smoothly. I kept waiting for the problems which never occurred. Going forward, I will only shop for appliances at Abt.
Reviewed Jan. 10, 2020
I received a slight defect in the surface coating of a GE cooktop cast iron griddle and ABT provided an easy return and replacement of item. It was shipped promptly after return of the item. Thank you.
Reviewed Jan. 8, 2020
I ordered a Sharp Convection Microwave from ABT, received and installed it on the microwave shelf. The microwave stopped working after about 15 days. Call ABT to return it and was told to place the boxed microwave on the porch for UPS pickup on Monday. The microwave sat on the porch until it was picked up on Friday, had to call twice before ABT really issued a UPS pickup. Received our replacement microwave last night and installed it on the shelf. The door would not close. Boxed it back up for return. We have now been without a microwave for over a month.
Hi Matthew, My name is Dan Obradovic and I am one of the General Managers here at Abt. I am sorry to hear about your experience with your microwave purchase. If you can please call me direct at 847-544-2836 I would be more than happy to express ship a microwave out to you. I am sorry for the delay and damages, please call me and I will make sure we get you taken care of. Thank you
Reviewed Jan. 4, 2020
I bought from Abt several years ago and just recently purchased JBL Live 500BT wireless headphones from them. I was able to get a very good price on them with the red color that I wanted instead of black! Sound is good and they are comfortable. Any has hood product selection, competitive pricing, and fast shipping of items. I would recommend Abt to all!
Reviewed Jan. 3, 2020
Over the years, I’ve purchased all of my major appliances at ABT (refrigerator, stove, dishwasher, washer/dryer, sump pump, hot water heater). The sales staff knowledgeable, excellent delivery/installation, and good pricing. Until recently, I never used their Service Department, fearing their prices. Let me tell you that I’ve been thoroughly impressed! Technicians are prompt, courteous, and real pros. Wish I would have used them in the past, but will never have anyone else again. Had a recent problem that was resolved by service manager, Ray. They stand behind their workmanship 100%. Thank you ABT for making it a pleasure to do business with you!
Reviewed Jan. 2, 2020
The gentlemen who delivered my washer & dryer were extremely polite, professional and friendly. I felt totally comfortable with them. When I get my next delivery from Abt, I hope they are the ones who come to do the installation!
Reviewed Dec. 30, 2019
We have used Abt on three occasions and every time. We googled different options from the start compared Abt with many other outlets and Brands and each time decided on Abt. They are easy to order from, they are easy to track and are very quick with delivery. We have been pleased with every item we have bought and have not had a problem with any of them and will never think twice about using them again.
Reviewed Dec. 29, 2019
Always buy my appliances from ABT. Just purchased a new washer and dryer and TV from ABT. My salesman was very efficient and helpful. The guys who installed my washer and dryer on Christmas Eve were awesome and quick. Love my new stuff. Thank you!!
Reviewed Dec. 28, 2019
I have been an Abt Electronic customer for nearly 30 years. I have always received an excellent expert opinion when shopping for my appliance, electronics, Mattress and other needs at Abt, from their Sales representatives who are knowledgeable and go above and beyond to provide the best care and pricing. Abt also delivers on time and provides excellent installation support team, although in my opinion, Abt installation service is pricey and can charge less for such services.
We shop our installation pricing with our competitors often and feel we are at a fair price on our services. If you feel any pricing is unjust please feel free to call me direct at 847-544-2836 and I would be more than happy to go over it with you and earn your business. Thank you
Reviewed Dec. 27, 2019
Items arrived quickly and in great shape. Competitive pricing on everything. They had inventory available when Amazon was showing BACKORDER on the Sonos Playbar. LG OLED television, along with the Sonos equipment all arrived as promised at the time of order. Shipping was free. This was first order with Abt.com. Will definitely shop here again.
Reviewed Dec. 23, 2019
Bought an 85" Sony TV. Everything went great. The salesperson (Mike **) was able to get us a very good price, advised on additional items (i.e. mounting solution). Delivery was on time and with no issues. I love buying from ABT, have been a loyal customer for about 25 years.
Reviewed Dec. 21, 2019
The delivery people were first rate. There was a problem disconnecting the old washer hoses, and the main installer took the time (probably 3 minutes tops) to help me get them off. I did not get his name, but if you can review the delivery please acknowledge his customer service attitude. It made for a very pleasant experience.
Reviewed Dec. 20, 2019
I have to tell you that recently my sister-in-law bought a refrigerator from Best Buy. Evidently Best But don't have service people that work for them to install. They have an outside source that they deal with to do the installation. Long story short, they delivered the refrigerator and the guys that delivered it dropped in on the driveway and broke a part and didn't tell my sister-in-law and there was water on her floor the next morning.
They replaced the refrigerator and the second one was overheating and the sides were hot. They brought a third and something wrong with that one too so she canceled everything and got her money back. ABT has their own people and are they efficient. These guys were fast and neat and explained everything to me before they left. I got a complete package of four appliances. I could tell that these guys knew what they were doing. They installed everything. leveled it and away they went. They were the best. Thanks to ABT. John **
Reviewed Dec. 19, 2019
I went to the Abt store to purchase appliances for my new condo. I must admit that I was pleasantly surprised with the experience. My salesman Michael ** was outstanding in every way. He was pleasant, knowledgable, always available to assist and answer questions. I purchased my appliances and had them delivered yesterday. The delivery 2 man crew was great as well. I have nothing but great things to say about Abt. Thank you!
Reviewed Dec. 17, 2019
I bought a YAS 209 soundbar from Amazon but it was sent from ABT. I tried setting it up but could not connect to the internet or use bluetooth. Since it was sent from ABT I contacted ABT and talked to a tech person. We went through the steps with no connection. He advised to return it and asked if I wanted an exchange. I went for the exchange. I returned the unit and within 5 days including the day I went to UPS to return it I received the new unit. I was able to set it up quickly and everything worked. Am very pleased with the product. Sounds great and Alexa works great. I would not hesitate to buy from the seller again.
Reviewed Dec. 17, 2019
I am Abt customer since about 2011. Their customer service is exactly what they say, "Yes, to every reasonable request". I am beyond impressed with Abt Electronics and their customer service. I highly, highly recommend Abt.
Reviewed Dec. 16, 2019
I ordered a mixer in November 2019, the promised shipping was 1-2 weeks with a delivery on Dec 3-9, 2019. It is now December 16, 2019. I contacted customer service about this purchase and shipment. The only response was that the purchaser is aware of the delay and says the product will be delivered this week but has no additional information as the when or how. How does that help or answer the question of where my order is and why hasn't it been shipped?
This is a $500+ order that is already a week past the latest delivery promise and you still can't give any guaranteed information as to when the product will be shipped or delivered. But customer service assured me that she will update me with current shipping details once she gets them. Really, that is something every online business already does through email! Beware of false shipping estimates prior to purchasing. Terrible customer service as well! With such great reviews, I felt sure this was a safe purchase. The consumer should think twice before making a large item purchase from this company.
Hi Stephanie, I am sorry for the delay in shipping. We did not have that certain color in stock which caused the delay. I tracked your package and looks like it was received on 12/20. I hope you are enjoying your new product and if there is anything else I can help with please feel free to call me at 847-544-2836. Thank you Dan Obradovic, General Manager
Reviewed Dec. 13, 2019
Everything was perfect. Voula and Ali handled the sales process with professionalism and courtesy! The cashier was very helpful and polite. The delivery men were prompt and efficient. It couldn’t have been any easier. I love Abt!
Reviewed Dec. 13, 2019
I’m so glad I ordered my new under the counter/over the stove microwave from Abt! Yes, price is important, and the whole cost (price plus delivery plus installation plus additional hardware plus removal and disposal of my old microwave) was lowest at Abt - but everything about my purchase was even better than I hoped and expected. I’m telling all my family and friends and a few strangers too about my great experience.
Reviewed Dec. 12, 2019
The 2 delivery/installers were professional, patient and courteous. After the installers left, I had 2 follow up questions and reached out to the installer on his cell phone, twice, and he was willing to take my calls and address my concerns.
Reviewed Dec. 12, 2019
Samsung Stacking kit SKK-BB. **** No shipping fee is awesome, delivery was on time with no issues. Was the best option (price) and maybe only option for the specific part I was looking for. Thank you ABT! ****
Reviewed Dec. 8, 2019
This was my first experience ordering online for Christmas and ABT gave great customer service and they delivered my tv’s and tv stands to my home free of charge. They now have me as a long time customer.
Reviewed Dec. 8, 2019
I received a text message a few minutes after 7 am with an approximate delivery time of 1 pm to 4 pm. The delivery team then called me after their previous delivery (a little after 1) to let me know that they would be here in about 5 to 10 minutes. They were courteous and made sure that they did not damage either the old one or the new one. They used the masonite protection on the floor for removal of the old and installation of the new. The time they spent after removing the old fridge for prepping the new one outside gave me just enough time to wash the floor in the spot that it was going. They made sure that the new refrigerator started up properly after it was set up and asked if we had any further questions. They did a great job.
Reviewed Dec. 8, 2019
I have only shopped at ABT for the last 4 years and could kick myself for not doing so earlier! From TV's to appliances to a mattress the price has been fantastic and the quality of their delivery, customer service and tech staff could NOT be better. Puts the other 2 big chains to shame in all respects. ABT is now my go-to for everything first and their quality service is superb.
Reviewed Dec. 6, 2019
Great deal on new microwave, including protection plan! Delivery was ahead of schedule, installation went flawlessly, Ash and Cody were top-notch professionals. We bought a complete suite of kitchen appliances several years ago from ABT - fridge, microwave, oven, dishwasher - and delivery, installation and service were all very professionally performed. Based on our experience so far, ABT is the BEST!
Reviewed Dec. 6, 2019
Great communication with delivery and also great install. I’ve been using Abt for all my home needs for about 17 years never had a problem and always had a pleasant experience and when I refer a friend they have the same experience.
Reviewed Dec. 4, 2019
Great and amazingly fast delivery! The driver called me to let me know he was 15 minutes away. Arrived within 10 minutes. Luis, the delivery man was courteous, kind and professional. I had my order in just a few hours from when I called! I've been doing business with Abt for over 40 years. No one comes close to the customer service, prices, or ease of ordering than the Abt family!
Reviewed Dec. 3, 2019
My first time shopping with Abt Electronics and from the salesman, to customer service to the delivery team, they did not disappoint but rather, exceeded my expectations! The salesman took the time to explain everything about the dryer I was purchasing. The customer service department quickly credited my account to match the reduced sale price they were advertising and the delivery team made quick work out of a challenging delivery due to 2nd floor delivery with a stairway chair lift complicating the delivery. Kudos to all involved. This company’s team has won me over and it will be my “go to” place for all my future electronic needs.
Reviewed Dec. 2, 2019
Salesperson was helpful in assisting with validating my shopping research and explaining pros/cons of shopping decisions. The delivery team couldn't have been more professional and courteous. While I understand that my dwelling's staircase presented an enormous challenge, they were able to conquer the task. However, I am a little disappointed that additional materials (moving-style blankets, etc) were not used to further minimize the minor damage that was done to walls during appliance removal and replacement (they did try their best), And that no accommodation was given towards damage...whatever that could be(?). I am lucky that I'm painting my interior this month. If appliance would have been replaced after painting, a more careful installation would have been required. All Good.
Reviewed Nov. 28, 2019
Our 20 year old Sub Zero died so it was time to purchase a new refrigerator. I spent at least two weeks researching, models, brands, option, features etc. We knew what we wanted and went to ABT. We had bought several appliances from them before. Our salesperson was wonderful as they all are. Great experience because you develop a relationship with these guys. It does pay to research first though. There are so many options on refrigerators these days. We were extremely satisfied with the easy of our purchase.
However, the wrong refrigerator model was delivered. The error was on the manufacturer! Oddly we had been looking for a Black stainless and the model we choose did not come in Black stainless, we we settled for Slate. To our surprise a Black stainless was delivered. So it all worked out. Our salesperson wanted to make sure we were happy and offered to have what we had originally wanted delivered immediately. We are happy with what came but still don't understand how, where they found this Black stainless. Thank you ABT for being a sold company with a fantastic Warranty Package.
Reviewed Nov. 28, 2019
ABT is the greatest!! There is no company that provides better service. Salespeople, customer service representatives, and delivery personnel are always friendly and helpful. If something is not right, ABT will fix it--no questions asked. My recent delivery could not have been better. The guys arrived when they said they would and worked hard carrying my washing machine to the 2nd floor!
Reviewed Nov. 27, 2019
The installers from ABT, were very professional. They went above and beyond to get all my appliances installed correctly. They ran everything for an hour, to make sure it was all working properly. I had a negative experience with installers from Lowe's. I had heard great things about ABT, and I'm so glad I chose them.
Reviewed Nov. 25, 2019
Outstanding! This is exactly why we purchase all our major appliances from ABT. The best white glove service around!!!! Drivers were very professional and on time for the appointment. Would highly recommend ABT to anyone.
Reviewed Nov. 19, 2019
Abt replaced a 4 year old defective Samsung refrigerator at no cost. The ice maker repeatedly failed. Thanks to Abt, Dawn, and delivery person John **. Professional and customer oriented service. Abt earned my loyalty.
Reviewed Nov. 18, 2019
ABT REALLY cares about their customers. We have been purchasing appliances from them for decades and have NEVER been disappointed. We purchased a refrigerator and one of the plastic shelves had a crack and they immediately scheduled a delivery to replace it. Absolutely fantastic company!!
Reviewed Nov. 14, 2019
We ordered a Whirlpool 26 Cu. Ft. Stainless Steel Side By Side Refrigerator - WRS586FIEMSS, a JennAir Down Draft JES1750FSS Slide In Range and a GE Space Saver Microwave. The large appliances were delivered by JD Hunt who unpackaged them in the truck and brought them in the house. UPS delivered the GE Microwave. All flawless. The Jenn Air downdraft didn't work as they changed the configuration. I had to return the range, but ABT reached out to assist me. A great company concerned with their customer satisfaction which is rare these days. Highly recommend!
Reviewed Nov. 13, 2019
Our microwave gave out after 14 years. We shopped several stores and, although we had never worked with Abt, decided to give them a try. From start through install we were impressed with the knowledge, communication and expertise of everyone. Pat, the installer, let us know early in the morning when to expect him. He was here on time and had the microwave installed quickly and well. I don't think we'll be going anywhere else for appliances in the future.
Reviewed Nov. 13, 2019
Refrigerator purchase. The phone salespeople are knowledgeable. I was able to call and change my delivery date to 3 days sooner. The deliverers were polite, pleasant and efficient. The refrigerator is working as it should.
Reviewed Nov. 10, 2019
Installation was a dream. Technician was amazing, fast and totally professional. It amazed me that one worker could remove and install a microwave so quickly. ABT workers have always been the best in the business!
Reviewed Nov. 8, 2019
I purchased a microwave and when I installed it, I noticed there was a large chip along the glass plate that rotates inside. I went online to the Abt Electronics website, and contacted customer service using the chat feature. I expected to have to send them pictures, or that they were going to ask me to return the item (there was no way I was going to remove the over-the-range micro after I got that sucker up!)...BUT NO. The customer service rep, Daniel, looked up my account, and immediately offered to order and send a new glass plate to replace the one that was chipped. No questions asked. He ordered it right while we were chatting. He was professional and friendly, and I am beyond impressed with Abt Electronics and their customer service. I highly, highly recommend Abt. They have excellent pricing extra SquareTrade warranties, an easy to use website, and now I am aware of their amazing customer service.
Reviewed Nov. 1, 2019
Nothing but great products, good prices also fast shipping. Thanks! My number one place to shop. I have made around 10 purchases at ABT. Two Apple watches, Surge protector, Apple iPad Pro 12.9-and a Case with a keyboard, A HD Tv, A Samsung Blu-ray player, Bose Bluetooth Speaker, Genesis gas grill, Bose Multimedia Computer Speaker System, Nintendo Switch, Nintendo Switch Pro Controller, JBL Xtreme 2 Midnight Black Portable Bluetooth Speaker, Dyson Supersonic Fuchsia Hair Dryer, A Canon RP-108, Two Apple AirPods With Charging Case. Each and every order arrived packed properly and fast shipping. ABT has been a great shopping experience each and every time. They even priced matched an item I asked about.
Reviewed Nov. 1, 2019
In your sale flyer mailed to me I noticed a 19" tv at a great price. Special appealing was the extras a senior citizen received. I made the call and when we were finished I was asked if I'd be interested in a 24" at the same price. Said of course. Got two more such calls and I now have a 28" tv at the original low price. Abt is the place to go to. Their employees are great. They definitely know their products and can give great suggestions. I have purchased several appliances with them - all found on the internet. Being home bound their quality and ability to answer questions is excellent. Keep up the good work - you have an outstanding reputation. A
Reviewed Oct. 30, 2019
I bought a brand new Samsung Washer and Dryer from Abt, the price they offered was $100 for each less than the minimum that I could got from various stores around Orland Park, IL. Their quality of service and workers are professional in terms of delivering appliances and effective communication methods. I highly recommend you check their variety and prices before buying it from elsewhere. Thank you Tim & Abt team.
Reviewed Oct. 30, 2019
Abt has been my go-to store for appliances for as long as I've lived in Chicagoland. I always feel like I'm well taken care of, get a fair price, and their service/install is excellent. The combination of excellent pricing and service makes Abt unbeatable in my opinion.
Reviewed Oct. 28, 2019
Great purchase, great product, great shipping and communication throughout. I was impressed with the email communication regarding the purchase, shipping and delivery status and follow-up after delivery from ABT. And the device is excellent. So easy to set up and install and sounds perfect!
Reviewed Oct. 23, 2019
The delivery and installation of the new Trane Furnace was quick and easy, with a professional crew working to ensure all of our needs were met, before they walked out the door. This is a Five-Star service company that we can trust and stand behind, and would recommend to anyone. Awesome Job and Thank You!
Reviewed Oct. 11, 2019
The whole process was wonderful. They took the time to set up everything correctly and completely and we love our new kitchen appliances. It's been a dream of ours to get new appliances for years. Thanks for helping to make our dream come true!
Reviewed Oct. 10, 2019
We bought all of our appliances from Abt, and their delivery service is one of my favorite things. They're always friendly, knowledgeable, and they take everything away with them - trash and the old appliance. When I needed a humidifier, I first searched Amazon and Home Depot, but I am so glad I bought the dehumidifier from Abt. It arrived on my doorstep the next day and I could tell that it had been handled with care. We love Abt!
Reviewed Oct. 9, 2019
Dealing with them was a very nice experience. Salesman was helpful and knowledgeable. Delivery people went above and beyond. Came into the house and made sure the unit would fit before doing anything. Very pleased with them. We will certainly buy from them in the future.
Reviewed Oct. 8, 2019
Called Abt the day my refrigerator died. The person who walked me through the process, a gentleman named Blake, was great. I was able to order the item over the phone because I pretty much knew what I wanted, and Blake was very helpful in explaining what was available. With an added fee for an emergency delivery, the refrigerator arrived the next day. The delivery team was amazing, friendly, efficient and very knowledgeable. The entire experience was wonderful. I would recommend Abt to anyone that needs a new appliance!
Reviewed Oct. 6, 2019
Previously I had a very bad experience with Sears Home Services and I needed someone to test my appliances after flood to our basement, so I called Abt to do so. They got on time calling me in advance with their arrival time. Technician was very friendly and skilled with what he is doing. I am glad that I did call them.
Reviewed Oct. 5, 2019
Got a great salesman who helped me choose what he called, "A beast of a machine." He was right and I am very happy with it. Add to that the delivery was fast and efficient. Very nice installer! Couldn't believe how easily and quickly I went from a 39 year old leaking and very sick washing machine to a brand new one. Very happy. The usual excellent Abt service!
Updated review: Oct. 8, 2019
Since my last review abt has contacted me and is changing out my fridge, even though I had a few frustrating weeks I feel they made a genuine attempt to make things right, thank you.
Original Review: Oct. 5, 2019
I purchased a fridge from abt 10 months ago and it only worked until last month. I set up repairs after my tenant lost an entire fridge of food. They showed up and said it was fixed but it only lasted 6 days before breaking again and my tenant lost another entire fridge of food. They set appointments and didn’t show up. After having my tenant take 5 days off work to meet the repair guy it still isn’t fixed and will have to ask them to miss work again for the sixth time to maybe get it fixed. In the meantime my tenant is going on almost a month without a fridge besides losing almost $700 dollars worth of groceries, and every time I speak to someone there I get excuses and a different story on what’s going on. Very disappointed and will never do business with them again!!!!
Hi Kevin, my name is Dan O. and I am one of the General Managers here at Abt. I am sorry to hear about your recent experience with our service department. Please give me a call direct at 847-544-2836 I would like to see what I can do to help resolve this for you. Thank you
Since my last review abt has contacted me and is changing out my fridge, even though I had a few frustrating weeks I feel they made a genuine attempt to make things right, thank you
Reviewed Sept. 30, 2019
We have done business with Abt on several occasions and have always been happy with their prices, service and installation. Their pricing is very competitive and their installers are the best. We have used them twice this year and been really happy with the results both times.
Reviewed Sept. 27, 2019
What a crew - Russell & family are amazing - so helpful, courteous, friendly, talented, efficient, pleasant, timely, said when they would be at our house because we had plans - Sooo Helpful - amazing guys!
Reviewed Sept. 27, 2019
We encountered a problem with the installation of two replacement microwaves - the trim kits for the new appliances didn't work. Israel did a wonderful job of identifying the issue and developing a solution (taking exact measurements and returning to ABT where custom trims will be made). He and Tim ** took a personal interest in addressing our concerns. I was told the pricing should be very comparable to the factor trim kits. Wonderful customer service.
Reviewed Sept. 27, 2019
Replaced washer and dryer. Great price, good advice, and easy buying process on the phone with Mike **. The delivery was on the early side of the window which was good, and the delivery team was friendly, careful, and responsive.
Reviewed Sept. 16, 2019
I did try to find a Panasonic Microwave 30" trim NN-TK932SS for a while in several internet stores such as Amazon and eBay but none of them have the specific trim available or some were unable to ship the item to Puerto Rico. I finally contacted ABT and they responded immediately with less price than others and an outstanding customer service. The product was received in timely manner and in excellent quality conditions. I do recommend this company.
Reviewed Sept. 14, 2019
The men arrived five minutes before their estimated time. They were efficient and polite, working as an in-synch team. One of the installers offered to remain during the trial cycle in case I had questions. I never shop for appliances anywhere but Abt, the service throughout decision, purchase and installation always is excellent.
Reviewed Sept. 13, 2019
No matter what Sales always great and pleasant. The real incredible part when something isn't right with a item. Even though they do not need to do what they do. How about buying a microwave and 6 months later wife isn't happy with the light. You know they won't deal with this. You would be wrong! They actually drove out and installed it. (Really. Who does that?) How about a stove? Wife drops a spice jar and chips the paint. (Mfg issue not ABT.) Wife calls fess up. Knows she is going to have spend a couple hundred now. You're wrong again! Every time I always ask people there how long have they worked there. 22 yrs! 20 yrs! I believe the earliest is 6 years. They must do the same service as the customers. Love Them.
Reviewed Sept. 10, 2019
I was very pleased with the competitive prices. The microwave was delivered at the time and date stated. I would definitely order from Abt Electronics again. I highly recommend this company. I checked with other companies and got this microwave cheaper than two other competitors.
Reviewed Sept. 8, 2019
From our salesperson Paul ** to the delivery people and all in between... it was a five (5) star performance from each of them! Great product, price and super service including the delivery. That is why we keep on coming back to Abt...
Reviewed Aug. 30, 2019
Very happy with our purchase. Delivery was fast and your website was easy to use. Chose to purchase here because the price was lower when comparing to other online sites. Would definitely recommend Abt and would shop here again!
Reviewed Aug. 27, 2019
I went to Abt to purchase a dishwasher in the Bosch 300 series. I also hired Abt to install the dishwasher. Both the salesperson and the installation team knew how Bosch dishwashers differ from most others. Sometimes, the differences can make them tricky to install. But the installation team that came to my home was very experienced and knowledgeable, and they had no problems installing it. The next time that I buy a major kitchen appliance, I am likely to buy it from Abt. And if I suspect that there is anything tricky about the installation, I am definitely going to buy it from Abt.
Reviewed Aug. 26, 2019
Simple and to the point... Don’t waste your valuable time with other retailers... Easy peasy lemon squeezy. I did my shopping online, called for Abt to beat the prices I found, then had the machines delivered and installed without a single worry. Abt rocks!!!!
Reviewed Aug. 12, 2019
Considerate, personable and totally beyond reproach in every aspect- except to say I'm (We're) appreciative. While being immaculate in dress and appearance along came quick and efficient, smiles, firm handshakes and a couple spontaneous cute responses. Outstanding transaction. Awesome!
Reviewed Aug. 3, 2019
They had the best prices on the Internet. But I ordered the wrong car stereo and the service representative was very understanding and helpful. They allowed me to send it back for the correct model with no problems. Great service!
Reviewed July 31, 2019
The quality and professionalism yet friendly gentlemen that set up our freezer and refrigerator was amazing. They spent plenty of time ensuring that everything was installed correctly and that everything was level. The units were built-in and attached, so it went beyond a typical freezer and refrigerator delivery. Well worth the money.
Reviewed July 30, 2019
Delivery on time, crews are very careful and very knowledgeable. Installation was completed very well. Customer service is superb. Customer service sent a replacement lint filter very quickly. Abt website contains many helpful tips when choosing an appliance for your home.
Reviewed July 29, 2019
I am a traveling person and a single mom. I needed a new refrigerator as soon as possible and I was very limited regarding when I would be available to have one delivered. I checked Lowe's, Home Depot, Grand Appliance, and other appliance stores in my area and Abt was less expensive. Everything was easy to do, from the order to delivery. The salesman, Talbert ** was friendly and helpful as I did everything by phone. The two deliverymen, James ** and Justin ** were on time, informative, and really great. I am very pleased with the entire process and will certainly use Abt in the future.
Reviewed July 23, 2019
Past experience sent me to ABT when a refrigerator stopped working. The sales rep was efficient and quick. The delivery was on time and they went the extra mile to move the old one to the alley. They also explained the features of the refrigerator that were not obvious.
Reviewed July 23, 2019
Typical Abt, the experience was great from start to finish! In this case, we were purchasing a new microwave and TV. The salesman was very knowledgeable about both categories, and the delivery men couldn’t have been nicer or more accommodating! Whenever I have need of any sort of appliance or electronic equipment, I automatically go to Abt (and I schlep up from the city!). They make the whole experience so effortless.
Reviewed July 20, 2019
Excellent and knowledgeable sales rep guided us through the maze of different washers and dryers and found the type right for us. Delivery and installation was made by friendly, courteous and professional men who did a wonderful job. Overall could not have asked for a better experience.
Reviewed July 19, 2019
Ordered a microwave at Abt as mine just stopped working. Needed the same size so it would fit into the space over the stove. Delivery person called at 7:30 am on Monday and said he would be by me between 8 and 8:30. I said fine, I should be home but was dropping someone at O’Hare. Sure enough, O’Hare was a nightmare. Got home at 8:20 am and he was unloading the microwave. I apologized and he was so nice about it. Came in and took out the old microwave and said we may have a problem. Door may not open properly, as there might not be enough room. He took out the new microwave from the box, took one look, told me all good. It was. I appreciated the heads up and the kind and professional manner from Abt.
Reviewed July 14, 2019
These young men that made our delivery were AMAZING! From the polite telephone call to let us know they were on the way all the way through the challenging installation of three appliances in an older kitchen. They worked quickly and efficiently but made certain that everything was done correctly. It was a pleasure to watch them work as a team, assisting and learning from each other. They even cleaned up after themselves. :) Very impressed. Job well done!!
Reviewed July 11, 2019
The delivery process was wonderful. The original dishwasher I bought didn't fit and had to be returned. My salesperson, Benjamin **, actually measured all the floor models to make sure that the next one would fit. The new dishwasher was then delivered within a week. The delivery people were terrific and very professional. I wouldn't shop anywhere except Abt.
Reviewed July 8, 2019
Patrick was the most professional, courteous, and knowledgeable installer. He hung two tvs for us! A totally perfect install on both tvs; but Xfinity didn't come yet. So Patrick will be back to install sound bars!! Exceptional service!! Worth the money for great service like that!! Great sales person too. Karim was really accommodating.
Reviewed July 4, 2019
Met with, and got estimates from, Abt, Sears, Home Depot and Lowe's. I understand system defines price and options, but worth comparing since they all provided bids on replacing the same system (2 Ton, 8 SEER system). Abt was $3200 (13 Seer, 2.5 Ton (not 2 Ton, at my request). Lowe's was close and could have easily been chosen at $3300 to $3600 for slightly different model. Home Depot stepped up the unit (13 SEER, 3 Ton) and was $4700. Sears put on a power point presentation top emphasize the value - but had no way to ever get there - with the smallest unit (2 Ton, 13 SEER) they wanted $5800, or $2500 more than Abt for a smaller unit.
This is my second major purchases from Abt. They have all their own full time installers, own wood shop for any cabinetry changes, and are hands down the best in the Chicago area. The installers were great - professional, accurate, and took the time needed to complete. Once again, can't go wrong choosing Abt!
Reviewed July 3, 2019
Our delivery person went above and beyond when he delivered our Weber grill. We had just learned that my husband had a heart attack and couldn’t lift over ten pounds. The delivery person then delivered the grill to the back of the house on the deck. This is one of the reasons why we drive over an hour each way to shop at Abt for the past 10 years.
Reviewed June 29, 2019
When I need some serious quality products, I come to Abt. Last week Abt installed a furnace and AC at my home. Very happy with the work done by the Abt crew. Nothing to complaint. I had estimates from 3 different companies, and Abt quote came in very reasonable. Abt will likely be around for a long time to service my new system.
Reviewed June 18, 2019
Nick and Pedro were great! They ensured I knew what was going on with each piece being installed. Nick explained concerns that he saw which allows me to correct in the near future. Both gentlemen were polite and ensured I was satisfied with my installation. Abt has been awesome in every step of my process. From when I initially walked into the store through installation. Thank You Abt.
Reviewed June 14, 2019
My wife and I have been shopping for appliances and electronics at ABT for over 20 years. Our experience with our purchases and the service we get every time we go there is excellent. I would highly recommend this place to my friends and family. Recently we purchased a dryer and we are extremely happy with the product and the service we’ve received.
Reviewed June 14, 2019
I bought an air conditioner from ABT based on online reviews. I regret it immensely. I followed the instructions on the unit to a T, but it barely works. It worked for a few brief hours when I first turned it on, but in the subsequent few days it hasn't. The air that comes out is a tiny bit cool at best. There's no cool/cold here, even if I stand in front of it. And when I contacted ABT, they told me it's not their responsibility, it's LG's. And LG's customer service doesn't speak English very well, so it took a while to even explain what was going on...and then they couldn't help me. It's a fun game of hot potato for these big companies shirking responsibility while they vacuum up your money. I 100% regret buying from ABT. It was been a thoroughly dispiriting experience, and I wasted a lot of money thinking I could trust them.
Hi K, My name is Dan Obradovic and I am one of the General Managers here at Abt. If you can please call me directly at 847-544-2836 I would like to look into this and make sure you get taken care of. Thank you
Hi K, Sorry I did not hear from you. Please give me a call would love to help out.
Reviewed June 11, 2019
You should just stay away. After a week the refrigerator I bought is still broken, every time I call I get a different person with a different answer. Go to HomeDepot or Lowes. Stay away from this one.