Abt Reviews

Very happy with ABT and their employees. Very professional, on time, cleans up after themselves, and answers all our questions. Purchased many items from ABT because of their service and prices. Their sales staff knows their products and are always very helpful.

After several misinformed and aggressive attempts to argue with me, the company refunded the labor costs. I consider this a partial resolution, which was reached only due to my persistence and refusal to fully back down. Overall, a single store manager and a single customer service agent facilitated a workable compromise, but the company never took responsibility and could have done a better job fully rectifying this situation.

My refrigerator died and I needed something that fit an odd space very quickly. The delivery people were fast, personable, and thorough. Coupled with their amazing sales staff, the experience was perfect. I'll be sure to return and recommend you to everyone.

Never received an acceptable wall oven. I did returned two damaged ovens. Ordered in May and over five months later, still no oven. I just checked my order - Abt has discontinued this product and started my refund without notifying me. Would have liked the opportunity to discuss a replacement product, but was never given the chance. The two shipments for this oven were both damaged. It also took three shipments to get an acceptable dishwasher (thanks Abt for reinforcing the packaging on the third one). The four retuned appliances all looked like they had been dragged behind the truck. Started a chat session with "Rachel" and she asked what the issue was but they never responded after I identified my problems with submitting a review on their site. Over ten minutes without a response to my "Hello?" so I closed the session and started here.

I bought two Electrolux dishwashers 13 years ago from Abt and they never worked well. I had repair people come out at least twice, and was told that this is the way new dishwashers work, ie not well. I had the floor replaced in my kitchen 3 months ago, and in the process the dishwashers had to be removed. The contractor told me that the dishwashers were incorrectly installed- the hole in the neighboring cabinet was not in the right place, leading to the water supply/drain being kinked. In addition there was no safety switch, no ground wire, and the whip was too short. I spoke to several service people to complain, of course for naught. I was told I needed some evidence to back this up, but of course the contractor had not taken pictures. The contractor also told that my subzero frig (also purchased and installed from Abt) was incorrectly installed.

I was very happy with the customer service we received from Abt. When I chose the cooktop we purchased, they provided info on shipping time etc. with UPS right away. I knew I couldn't be home to sign for it at the scheduled time so I contacted customer service via the chat feature they offer. Within minutes someone contacted me by email and then by phone to try to arrange a different shipping time with UPS.

The delivery process was smooth and seamless. I received a text message in the morning stating who the driver was, and the truck number. They gave a two hour window of when they would show up. I received another text message about a half hour before their arrival. They arrived within a minute or two of one time they said they would. Both of the delivery people were wearing masks and booties. They made sure they kept my house clean, and picked up all the garbage before they left. They clearly explained the instructions of the items I had purchased. Before they left, they made sure that I was very satisfied with the items, and with their installation work as well. I am very happy with the purchases I made, and I am equally happy with the quality and timeliness of Abt’s delivery service.

Delivered on time, setup promptly, and professionally. Plus instructions provided on how to use the many feature of the bed. Best Bed Ever! Best night sleep since too long. My sleep cycle went from 45 minutes at the time to 3 hours uninterrupted. For me it is major.

I bought a washer from them. They delivered it to the wrong address and would not resolve the problem. I have asked for my money back, and they will not refund it. I am having to do a credit card chargeback.

I ordered Thrustmaster pedals and I was well aware that a special order would take some time. 7-21 days to ship is stated, though it's been 28 days I haven't received any further emails since my purchase telling me that there is delay or anything and I haven't gotten a reply on my email regarding this, I'm not upset because of how long but more so because I haven't been updated and would've bought from somewhere else if it was going to be this inconvenient.

The delivery service was really great! You could tell they had worked together before because each did his specific job. They answered whatever questions I had. They waited for the rain to stop before unloading my appliance. They made sure it was working and cleaned up after themselves. Thank you ABT.

The delivery guys were great as usual! This is why we always order our appliances from ABT. The customer service can't be beat. We received our delivery window and they showed up right on time. Professional and courteous.

We went to the store and ordered a washer. Was told that it was in stock and it took 3 weeks for a item in stock to be delivered. Then on the delivery date they call at 8:20 am and told that the delivery would be between 6 pm to 9 pm. What the hell. It is now, 9:10 pm and no delivery yet.

I built a brand new home last year, I spent over $30,000.00 on all new Bosch and Whirlpool appliances. ABT had no problem selling, delivering and installing (at an additional cost) all the products. This is a summer house so I used the appliances for 2 months, in May I went back to the lake house and the Bosch fridge was not making ice or dispensing water, I called ABT, they said, "We don't service your products since you are 120 miles from ABT. You need to call Bosch." I called Bosch and Bosch said to call ABT.

Delivery was, as usual, on time, while delivery drivers exceeded my expectations (patient, helpful, - moved a couple pieces for me even helping me bring in a chair from another vendor and helping put on back of chair). I am, however, not happy with Flexsteel as this is my second piece that has damage or imperfections (leather has 4-6 inch area on seat which has glossy/shiny or blotchy spot as if something was spilled on it - feels slippery instead of smooth, different from the rest of leather)… Drivers took a picture of it and I sent it to my sales person who I’m sure will respond to me when she can, to address problem/concern. I did exchange the first sofa, return the other for squeaky noises and stitching imperfections, etc. and I remain happy with the return policy @ ABT but I’m not very confident in flexsteel. I’m assuming it’s them who is not doing a thorough quality check on their furniture before sending to retailers/ABT.

I have had nothing but problems with Abt. My husband and I went to the store to purchase a new range and hood. After much deliberation, we decided on BlueStar. We were aware that it would take several weeks before the appliances came in, and we were prepared to wait. When the order was placed, we were told that there was a hood in-stock. Since we knew these items weren't usually in stock, we asked if the hood was a return. We were assured by the salesman that it was not coded as a return in the inventory system. We decided to take the hood that day and install it ourselves. When the hood was brought to our car, it was packaged in two separate boxes, which seemed unusual for a high-end brand. Again, we asked if this was a return and were told that it was not.

Absolutely horrible. Bait and switch credit misrepresentation. Was approved for a 4k store card but Abt refused to accept it. Credit hit for nothing. Seeking legal representation for this debacle. Awful. Just awful. Synchrony advised that the female verifications rep that handles these types of calls for Abt should be better trained or let go. I happen to fully agree.

Redid my kitchen and bought all my appliances from ABT - high-end refrigerator, built-in oven stove top, oven range, microwave and dishwasher. This was a year ago... I had to replace my fridge 2x, and now my Thermador oven is faulty and someone just came out today to replace the motherboard and left without my oven working so now I have to wait again at least a week before someone else can come out - I was told by 2 customer service representatives and a technician that I shouldn’t use the self-clean mode on the oven “bc this sort of thing happens...” so why would a rep sell me an oven like that knowing the self-clean mode is faulty? I am not happy about that - I’m very disappointed with ABT. My mother had a similar experience last month with her washing machine - 3x she had to replace her washer in one month- that’s appalling. In the past year I’ve heard poor feedback but now I’ve experienced it. I will never buy another item from ABT again.

I tried to buy a product through Synchrony Credit Card and then I received an email indicating I have to call them for a verification purpose. I did called them and I talked to the most rude person in the world, uncooperative and one single word answer for each question which is “We can’t process it for you”. I even tried to understand what is the issue so I can work to fix it, but they didn’t tell me. I called my bank and then returned to them, there were a man and he was gentle told me what’s going on. Then I returned and the same girl answered the call and literally she told me “I told you it will not go through, this is your third call, dont call again because we will not receive your call we have other customers etc, super rude, uncooperative, doesn't know how to talk to people, probably there is discrimination based on my accent even more. Thumb down. Not anymore Abt!

I purchased a washer and dryer online for $3500 and it includes shipping, the purchase was smooth. There’s an option for $300 white glove service which would unbox the machines and move them to your desired location at home, but wait for it, the service does not include any installation or hooking up the machines, which means I would have to pay an additional $300 to get an outside technician to do the installation, that will be $600 in total. The machines arrived, after much hassle to get service to have them installed, I eventually spent another $440. Compared to Lowe’s that does the washer hook up for free and Best Buy who charges a small fee. It was a stressful and expensive experience.

I contacted ABT that my Mastercard was used for a fraudulent purchase. They couldn't help me at all. I gave them the exact amount of the purchase (not authorized by me) over $900 and they couldn't help me, maybe someone who works there is doing fraudulent activity.

After getting a call back from one of the "higher ups" at ABT I was offered the MacBook Pro I wanted at a reduced price. Granted it wasn't the advertised price but they did give me a substantial discount. I was grateful for that. I will probably do business with them in the future.

I ordered an appliance from them and was given an estimated delivery date. The shipper, Pilot, then gave me a specific date. They missed it, and when I called I got the stupid "your call is very important to us..." nonsense. (Yes, just not important enough to answer). I chatted with someone at Abt and she said she'd get back to me, but she never did. I have no idea when or if I will ever receive the appliance.

We've chose ABT Electronics to buy a vacuum because we've had really good experiences with them before! So after buying Dyson cordless vacuum V11 and paying full price for it we came home and opened the box! The bag had full of dirt in it and it wasn't a brand new one! Very disappointed. I called ABT and the CSR said it's a brand new product! Really? She didn't even apologize for it, if it was brand new, how come the bag was full of dirt! It's disgusting especially now with all this virus thing going on! Very disappointed with ABT.

I was contacted by the manager and he was able to arrange for a replacement of both appliances to be sent to me. Both arrived the week of New Year's eve and I was able to get them installed and tested and they are working without any issues.

Delivery was fast and the dehumidifier is GREAT! I also purchased an air purifier from Abt and continued buying charcoal filters from them. Great company! I also purchased binoculars for bird watching. All their products are great!

Abt quickly reconciled and were able to work with the vendor to get the issue resolved. Whereas I'm not happy per se, it was good to see the Abt managers mobilize quickly to fix the situation.

I ordered a microwave, and a couple of hours after my wife asks about a different microwave. So I get on chat to see if I can edit and change the microwave I ordered, or cancel it and reorder. I was told by the CS person that it was already shipped, so no edits, and if I canceled and reordered I couldn't use my promo code ($25) again. I told her it didn't make much sense, but if that's the case...I don't want to cancel. Our microwave had died, and we were out of a micro. Everything seems fine, and then the day it's supposed to be delivered I checked with UPS and it's been re-routed BACK TO SENDER?!? It seems even after I told her not to cancel, she did anyways. My wife was pissed!

I have been notified that the owner now stays off the floor since he doesn’t wear a mask. I was told he doesn’t wear a mask for medical reasons.... As I wrote before all customers and salespeople wore masks. I have patronized ABT for years because of fair prices and excellent service.

The company called me and there was a misunderstanding on how the return policy works. Thank you for accepting my exchange. Now that stress is off my shoulders. Thank you again!

I ordered a dryer for my daughter, To be delivered and installed. They scheduled a delivery date and time, And never called, Never showed up. I went to their website to track the order, And they have no tracking info for it. I eventually found out it was being shipped from GE via RAS delivery service. So I went to GE to track it. They still say it's being delivered...Yesterday, And have no updated status for it. And no way to contact them or the delivery service. Now my daughter has no dryer because they already removed the old one, No info on where the hell her new dryer is, Or if it's even coming. I'm not stupid though, I paid for it using PayPal just in case this was a scam company, and it is. I will be doing a full chargeback on them. And never deal with Abt again.

I purchase a NEW HP laptop from Abt.com during the COVID situation for my son's educational needs. I purchased this on 26th April 2020. As of 7/13 the laptop stopped working and when I run the system test it stated that the Hard disk has failed and to contact the HP customer care. As per the ABT product details information my laptop has 1-year manufacturer parts and labor warranty.

I had search every business to purchase a new dishwasher and didn’t want to drive all the way to ABT to view their products due to social distancing/stay at home orders/Safety. I went to view the options on the abt electronics website but was still unsure on what to buy. The chat came on and I began chatting with the associate who decided to call and walked me through all the different type of dishwashers and their cost/efficiency. He even offered a coupon. The associate made sure I chose the right dishwasher, proper installation add ons and anything that will make the delivery/installation process smooth. It was installed on 7/9 and the person who installed was very knowledgeable and professional. He made sure it was installed right and corrected the installation issue that the previous dishwasher had. I’m so impressed with my dishwasher. I’m definitely shopping again and again. Thanks Abt Electronics!

Booked a service appointment to repair a Subzero refrigerator on Mon for the earliest on Fri, the site asked if I had bought it from ABT. Gave model No and age. Called to ABT to see if I could get an earlier appointment. Provided all the information again and was put on a standby list for an earlier appointment. The fee was $219. No one showed up 'til FRI evening 4pm and spoke to a service representative who connected me with Irwin or Elliot the Service manager who then informed that as I did not buy it they are a private Co and will not service it. When asked, "Why do you not tell me that when I booked online or called" he asked for the Sr No. after which he said can’t service it because it’s too old and can’t get parts for it.

I wanted to buy a $5000 Sony TV, which Came with a free playstation 4 as a promotion from sony, when I was ready to order with 36 month interest free special deal, I was told that PS4 promotion ended a day before, and now they have a wall mount instead, I was going to wait for the same promotion to come back again, but the Salesperson made some adjustments and I ended up getting TV with The PS4, very satisfied and happy customer!

I was really impressed with the delivery team! They did a great job installing our washer and dryer, and I appreciate them! The whole process from ordering to delivery was amazing, I highly recommend Abt!

I usually go to Abt to pick out the product. During this COVID-19 time my dishwasher broke. From my initial research on abt.com, to the call to Abt and speaking with Paul in sales to purchase the dishwasher, and the delivery guys being on time, wearing PPE and expeditiously in/out of my home with FREE in home delivery I had a better than I could hope for experience using Abt!

The price for the Rowenta Turbo fan that I purchased was cheaper here than on other websites, and free shipping too on the fan! If I have to buy any other electronics (or anything else), I will come here first!

Everything was great. Easy online ordering on the website. The Pro-ject Debut Carbon turntable was in stock. Same day delivery, driver called with a 15 minute warning, came to the door with gloves and a mask. Very impressed.

Dear Consumers, Perhaps as luck would have it I received a “lemon” Liebherr Refrigerator CS166 for which I paid over $4,000. I’ve lost count of the number of times Abt has come out to repair. Water constantly leaking inside & outside of fridge. I never touch the settings to adjust anything even when I go out of town. I read all the raving reviews about Liebherr before purchasing but, as I stated at the start of my review, “Guess I Received A Lemon”! At this moment I am waiting for a return call from Abt to schedule date for technician to return to my home to service this lemon Liebherr again which has damaged my hardwood floors.

Thank you for helping keep all of us safe. Our dryer went out at the peak of this pandemic. We ordered a new dryer online, and a few days later it’s being installed! The guys came in with masks.. it put me at ease in such a stressful time. They were so professional, and polite. We love ABT and will consider you always for our needs.

Abt is fabulous from the very top to bottom. Greg ** was extremely professional with our purchases and very accommodating. The delivery service was timely and the gentlemen were fantastic. Abt is our go to store - Greg ** is the best. This is our first time experience with Abt, but it will not be the last! We will always go to Abt from now on for all our purchases. We highly recommend Abt!!!!

I received my printer within three days after ordering. It took me 30 minutes to set up the printer. I am pleased with the product and very satisfied with the quality of service your company provided.

I had never heard of nor ordered from ABT before. I was looking to order 3 Facebook television portals to use to visit my grandchildren and children from home while being quarantined. I searched everywhere including my Amazon and every site I saw when I google them. I found very few and what I did find the price was doubled or more. I called the facebook number for their portals and as if they knew of anyone who had any left. They gave me the list of 5 companies. I called all of them and the first 4 had none left and were on backorder for months down the road. The last company she gave me was ABT. I went to their site and was a little cautious as I had never heard of them. I am older and these days it is easy to get third party sellers where you give your money and then you never hear from them again!

My first time ordering/shopping with Abt.com. Great products in stock and quick delivery. I saved over $70 on my Samsung stainless steel microwave from Abt. Looks as good as it works. Buy with confidence.

We are Abt customers for 20 years now. We are coming back for a reason. Shopping there is an experience we always share with our family, friends and colleagues. Top notch brands and products, great selection and prices, very professional team from order to delivery. If you compare Abt with any other retailer, Abt advantage is obvious. Seamless execution requires a lot of effort from every team member, and all this hard work is behind the scenes.

The quality of the overall service was superb. Everyone made the process proceed so smoothly. I kept waiting for the problems which never occurred. Going forward, I will only shop for appliances at Abt.

I received a slight defect in the surface coating of a GE cooktop cast iron griddle and ABT provided an easy return and replacement of item. It was shipped promptly after return of the item. Thank you.

I ordered a Sharp Convection Microwave from ABT, received and installed it on the microwave shelf. The microwave stopped working after about 15 days. Call ABT to return it and was told to place the boxed microwave on the porch for UPS pickup on Monday. The microwave sat on the porch until it was picked up on Friday, had to call twice before ABT really issued a UPS pickup. Received our replacement microwave last night and installed it on the shelf. The door would not close. Boxed it back up for return. We have now been without a microwave for over a month.

I bought from Abt several years ago and just recently purchased JBL Live 500BT wireless headphones from them. I was able to get a very good price on them with the red color that I wanted instead of black! Sound is good and they are comfortable. Any has hood product selection, competitive pricing, and fast shipping of items. I would recommend Abt to all!

Over the years, I’ve purchased all of my major appliances at ABT (refrigerator, stove, dishwasher, washer/dryer, sump pump, hot water heater). The sales staff knowledgeable, excellent delivery/installation, and good pricing. Until recently, I never used their Service Department, fearing their prices. Let me tell you that I’ve been thoroughly impressed! Technicians are prompt, courteous, and real pros. Wish I would have used them in the past, but will never have anyone else again. Had a recent problem that was resolved by service manager, Ray. They stand behind their workmanship 100%. Thank you ABT for making it a pleasure to do business with you!

The gentlemen who delivered my washer & dryer were extremely polite, professional and friendly. I felt totally comfortable with them. When I get my next delivery from Abt, I hope they are the ones who come to do the installation!

We have used Abt on three occasions and every time. We googled different options from the start compared Abt with many other outlets and Brands and each time decided on Abt. They are easy to order from, they are easy to track and are very quick with delivery. We have been pleased with every item we have bought and have not had a problem with any of them and will never think twice about using them again.

Always buy my appliances from ABT. Just purchased a new washer and dryer and TV from ABT. My salesman was very efficient and helpful. The guys who installed my washer and dryer on Christmas Eve were awesome and quick. Love my new stuff. Thank you!!

I have been an Abt Electronic customer for nearly 30 years. I have always received an excellent expert opinion when shopping for my appliance, electronics, Mattress and other needs at Abt, from their Sales representatives who are knowledgeable and go above and beyond to provide the best care and pricing. Abt also delivers on time and provides excellent installation support team, although in my opinion, Abt installation service is pricey and can charge less for such services.

Items arrived quickly and in great shape. Competitive pricing on everything. They had inventory available when Amazon was showing BACKORDER on the Sonos Playbar. LG OLED television, along with the Sonos equipment all arrived as promised at the time of order. Shipping was free. This was first order with Abt.com. Will definitely shop here again.

Bought an 85" Sony TV. Everything went great. The salesperson (Mike **) was able to get us a very good price, advised on additional items (i.e. mounting solution). Delivery was on time and with no issues. I love buying from ABT, have been a loyal customer for about 25 years.

The delivery people were first rate. There was a problem disconnecting the old washer hoses, and the main installer took the time (probably 3 minutes tops) to help me get them off. I did not get his name, but if you can review the delivery please acknowledge his customer service attitude. It made for a very pleasant experience.

I have to tell you that recently my sister-in-law bought a refrigerator from Best Buy. Evidently Best But don't have service people that work for them to install. They have an outside source that they deal with to do the installation. Long story short, they delivered the refrigerator and the guys that delivered it dropped in on the driveway and broke a part and didn't tell my sister-in-law and there was water on her floor the next morning.

I went to the Abt store to purchase appliances for my new condo. I must admit that I was pleasantly surprised with the experience. My salesman Michael ** was outstanding in every way. He was pleasant, knowledgable, always available to assist and answer questions. I purchased my appliances and had them delivered yesterday. The delivery 2 man crew was great as well. I have nothing but great things to say about Abt. Thank you!

I bought a YAS 209 soundbar from Amazon but it was sent from ABT. I tried setting it up but could not connect to the internet or use bluetooth. Since it was sent from ABT I contacted ABT and talked to a tech person. We went through the steps with no connection. He advised to return it and asked if I wanted an exchange. I went for the exchange. I returned the unit and within 5 days including the day I went to UPS to return it I received the new unit. I was able to set it up quickly and everything worked. Am very pleased with the product. Sounds great and Alexa works great. I would not hesitate to buy from the seller again.

I am Abt customer since about 2011. Their customer service is exactly what they say, "Yes, to every reasonable request". I am beyond impressed with Abt Electronics and their customer service. I highly, highly recommend Abt.

I ordered a mixer in November 2019, the promised shipping was 1-2 weeks with a delivery on Dec 3-9, 2019. It is now December 16, 2019. I contacted customer service about this purchase and shipment. The only response was that the purchaser is aware of the delay and says the product will be delivered this week but has no additional information as the when or how. How does that help or answer the question of where my order is and why hasn't it been shipped?

Everything was perfect. Voula and Ali handled the sales process with professionalism and courtesy! The cashier was very helpful and polite. The delivery men were prompt and efficient. It couldn’t have been any easier. I love Abt!

I’m so glad I ordered my new under the counter/over the stove microwave from Abt! Yes, price is important, and the whole cost (price plus delivery plus installation plus additional hardware plus removal and disposal of my old microwave) was lowest at Abt - but everything about my purchase was even better than I hoped and expected. I’m telling all my family and friends and a few strangers too about my great experience.

The 2 delivery/installers were professional, patient and courteous. After the installers left, I had 2 follow up questions and reached out to the installer on his cell phone, twice, and he was willing to take my calls and address my concerns.

Samsung Stacking kit SKK-BB. **** No shipping fee is awesome, delivery was on time with no issues. Was the best option (price) and maybe only option for the specific part I was looking for. Thank you ABT! ****

This was my first experience ordering online for Christmas and ABT gave great customer service and they delivered my tv’s and tv stands to my home free of charge. They now have me as a long time customer.

I received a text message a few minutes after 7 am with an approximate delivery time of 1 pm to 4 pm. The delivery team then called me after their previous delivery (a little after 1) to let me know that they would be here in about 5 to 10 minutes. They were courteous and made sure that they did not damage either the old one or the new one. They used the masonite protection on the floor for removal of the old and installation of the new. The time they spent after removing the old fridge for prepping the new one outside gave me just enough time to wash the floor in the spot that it was going. They made sure that the new refrigerator started up properly after it was set up and asked if we had any further questions. They did a great job.

I have only shopped at ABT for the last 4 years and could kick myself for not doing so earlier! From TV's to appliances to a mattress the price has been fantastic and the quality of their delivery, customer service and tech staff could NOT be better. Puts the other 2 big chains to shame in all respects. ABT is now my go-to for everything first and their quality service is superb.

Great deal on new microwave, including protection plan! Delivery was ahead of schedule, installation went flawlessly, Ash and Cody were top-notch professionals. We bought a complete suite of kitchen appliances several years ago from ABT - fridge, microwave, oven, dishwasher - and delivery, installation and service were all very professionally performed. Based on our experience so far, ABT is the BEST!

Great communication with delivery and also great install. I’ve been using Abt for all my home needs for about 17 years never had a problem and always had a pleasant experience and when I refer a friend they have the same experience.

Great and amazingly fast delivery! The driver called me to let me know he was 15 minutes away. Arrived within 10 minutes. Luis, the delivery man was courteous, kind and professional. I had my order in just a few hours from when I called! I've been doing business with Abt for over 40 years. No one comes close to the customer service, prices, or ease of ordering than the Abt family!

My first time shopping with Abt Electronics and from the salesman, to customer service to the delivery team, they did not disappoint but rather, exceeded my expectations! The salesman took the time to explain everything about the dryer I was purchasing. The customer service department quickly credited my account to match the reduced sale price they were advertising and the delivery team made quick work out of a challenging delivery due to 2nd floor delivery with a stairway chair lift complicating the delivery. Kudos to all involved. This company’s team has won me over and it will be my “go to” place for all my future electronic needs.

Salesperson was helpful in assisting with validating my shopping research and explaining pros/cons of shopping decisions. The delivery team couldn't have been more professional and courteous. While I understand that my dwelling's staircase presented an enormous challenge, they were able to conquer the task. However, I am a little disappointed that additional materials (moving-style blankets, etc) were not used to further minimize the minor damage that was done to walls during appliance removal and replacement (they did try their best), And that no accommodation was given towards damage...whatever that could be(?). I am lucky that I'm painting my interior this month. If appliance would have been replaced after painting, a more careful installation would have been required. All Good.

Our 20 year old Sub Zero died so it was time to purchase a new refrigerator. I spent at least two weeks researching, models, brands, option, features etc. We knew what we wanted and went to ABT. We had bought several appliances from them before. Our salesperson was wonderful as they all are. Great experience because you develop a relationship with these guys. It does pay to research first though. There are so many options on refrigerators these days. We were extremely satisfied with the easy of our purchase.

ABT is the greatest!! There is no company that provides better service. Salespeople, customer service representatives, and delivery personnel are always friendly and helpful. If something is not right, ABT will fix it--no questions asked. My recent delivery could not have been better. The guys arrived when they said they would and worked hard carrying my washing machine to the 2nd floor!

The installers from ABT, were very professional. They went above and beyond to get all my appliances installed correctly. They ran everything for an hour, to make sure it was all working properly. I had a negative experience with installers from Lowe's. I had heard great things about ABT, and I'm so glad I chose them.

Outstanding! This is exactly why we purchase all our major appliances from ABT. The best white glove service around!!!! Drivers were very professional and on time for the appointment. Would highly recommend ABT to anyone.

Abt replaced a 4 year old defective Samsung refrigerator at no cost. The ice maker repeatedly failed. Thanks to Abt, Dawn, and delivery person John **. Professional and customer oriented service. Abt earned my loyalty.

ABT REALLY cares about their customers. We have been purchasing appliances from them for decades and have NEVER been disappointed. We purchased a refrigerator and one of the plastic shelves had a crack and they immediately scheduled a delivery to replace it. Absolutely fantastic company!!

We ordered a Whirlpool 26 Cu. Ft. Stainless Steel Side By Side Refrigerator - WRS586FIEMSS, a JennAir Down Draft JES1750FSS Slide In Range and a GE Space Saver Microwave. The large appliances were delivered by JD Hunt who unpackaged them in the truck and brought them in the house. UPS delivered the GE Microwave. All flawless. The Jenn Air downdraft didn't work as they changed the configuration. I had to return the range, but ABT reached out to assist me. A great company concerned with their customer satisfaction which is rare these days. Highly recommend!

Our microwave gave out after 14 years. We shopped several stores and, although we had never worked with Abt, decided to give them a try. From start through install we were impressed with the knowledge, communication and expertise of everyone. Pat, the installer, let us know early in the morning when to expect him. He was here on time and had the microwave installed quickly and well. I don't think we'll be going anywhere else for appliances in the future.

Refrigerator purchase. The phone salespeople are knowledgeable. I was able to call and change my delivery date to 3 days sooner. The deliverers were polite, pleasant and efficient. The refrigerator is working as it should.

Installation was a dream. Technician was amazing, fast and totally professional. It amazed me that one worker could remove and install a microwave so quickly. ABT workers have always been the best in the business!

I purchased a microwave and when I installed it, I noticed there was a large chip along the glass plate that rotates inside. I went online to the Abt Electronics website, and contacted customer service using the chat feature. I expected to have to send them pictures, or that they were going to ask me to return the item (there was no way I was going to remove the over-the-range micro after I got that sucker up!)...BUT NO. The customer service rep, Daniel, looked up my account, and immediately offered to order and send a new glass plate to replace the one that was chipped. No questions asked. He ordered it right while we were chatting. He was professional and friendly, and I am beyond impressed with Abt Electronics and their customer service. I highly, highly recommend Abt. They have excellent pricing extra SquareTrade warranties, an easy to use website, and now I am aware of their amazing customer service.

Nothing but great products, good prices also fast shipping. Thanks! My number one place to shop. I have made around 10 purchases at ABT. Two Apple watches, Surge protector, Apple iPad Pro 12.9-and a Case with a keyboard, A HD Tv, A Samsung Blu-ray player, Bose Bluetooth Speaker, Genesis gas grill, Bose Multimedia Computer Speaker System, Nintendo Switch, Nintendo Switch Pro Controller, JBL Xtreme 2 Midnight Black Portable Bluetooth Speaker, Dyson Supersonic Fuchsia Hair Dryer, A Canon RP-108, Two Apple AirPods With Charging Case. Each and every order arrived packed properly and fast shipping. ABT has been a great shopping experience each and every time. They even priced matched an item I asked about.

In your sale flyer mailed to me I noticed a 19" tv at a great price. Special appealing was the extras a senior citizen received. I made the call and when we were finished I was asked if I'd be interested in a 24" at the same price. Said of course. Got two more such calls and I now have a 28" tv at the original low price. Abt is the place to go to. Their employees are great. They definitely know their products and can give great suggestions. I have purchased several appliances with them - all found on the internet. Being home bound their quality and ability to answer questions is excellent. Keep up the good work - you have an outstanding reputation. A

I bought a brand new Samsung Washer and Dryer from Abt, the price they offered was $100 for each less than the minimum that I could got from various stores around Orland Park, IL. Their quality of service and workers are professional in terms of delivering appliances and effective communication methods. I highly recommend you check their variety and prices before buying it from elsewhere. Thank you Tim & Abt team.

Abt has been my go-to store for appliances for as long as I've lived in Chicagoland. I always feel like I'm well taken care of, get a fair price, and their service/install is excellent. The combination of excellent pricing and service makes Abt unbeatable in my opinion.

Great purchase, great product, great shipping and communication throughout. I was impressed with the email communication regarding the purchase, shipping and delivery status and follow-up after delivery from ABT. And the device is excellent. So easy to set up and install and sounds perfect!

The delivery and installation of the new Trane Furnace was quick and easy, with a professional crew working to ensure all of our needs were met, before they walked out the door. This is a Five-Star service company that we can trust and stand behind, and would recommend to anyone. Awesome Job and Thank You!

The whole process was wonderful. They took the time to set up everything correctly and completely and we love our new kitchen appliances. It's been a dream of ours to get new appliances for years. Thanks for helping to make our dream come true!

We bought all of our appliances from Abt, and their delivery service is one of my favorite things. They're always friendly, knowledgeable, and they take everything away with them - trash and the old appliance. When I needed a humidifier, I first searched Amazon and Home Depot, but I am so glad I bought the dehumidifier from Abt. It arrived on my doorstep the next day and I could tell that it had been handled with care. We love Abt!

Dealing with them was a very nice experience. Salesman was helpful and knowledgeable. Delivery people went above and beyond. Came into the house and made sure the unit would fit before doing anything. Very pleased with them. We will certainly buy from them in the future.

Called Abt the day my refrigerator died. The person who walked me through the process, a gentleman named Blake, was great. I was able to order the item over the phone because I pretty much knew what I wanted, and Blake was very helpful in explaining what was available. With an added fee for an emergency delivery, the refrigerator arrived the next day. The delivery team was amazing, friendly, efficient and very knowledgeable. The entire experience was wonderful. I would recommend Abt to anyone that needs a new appliance!

Previously I had a very bad experience with Sears Home Services and I needed someone to test my appliances after flood to our basement, so I called Abt to do so. They got on time calling me in advance with their arrival time. Technician was very friendly and skilled with what he is doing. I am glad that I did call them.

Got a great salesman who helped me choose what he called, "A beast of a machine." He was right and I am very happy with it. Add to that the delivery was fast and efficient. Very nice installer! Couldn't believe how easily and quickly I went from a 39 year old leaking and very sick washing machine to a brand new one. Very happy. The usual excellent Abt service!

Since my last review abt has contacted me and is changing out my fridge, even though I had a few frustrating weeks I feel they made a genuine attempt to make things right, thank you.

We have done business with Abt on several occasions and have always been happy with their prices, service and installation. Their pricing is very competitive and their installers are the best. We have used them twice this year and been really happy with the results both times.

What a crew - Russell & family are amazing - so helpful, courteous, friendly, talented, efficient, pleasant, timely, said when they would be at our house because we had plans - Sooo Helpful - amazing guys!

We encountered a problem with the installation of two replacement microwaves - the trim kits for the new appliances didn't work. Israel did a wonderful job of identifying the issue and developing a solution (taking exact measurements and returning to ABT where custom trims will be made). He and Tim ** took a personal interest in addressing our concerns. I was told the pricing should be very comparable to the factor trim kits. Wonderful customer service.

Replaced washer and dryer. Great price, good advice, and easy buying process on the phone with Mike **. The delivery was on the early side of the window which was good, and the delivery team was friendly, careful, and responsive.

I did try to find a Panasonic Microwave 30" trim NN-TK932SS for a while in several internet stores such as Amazon and eBay but none of them have the specific trim available or some were unable to ship the item to Puerto Rico. I finally contacted ABT and they responded immediately with less price than others and an outstanding customer service. The product was received in timely manner and in excellent quality conditions. I do recommend this company.

The men arrived five minutes before their estimated time. They were efficient and polite, working as an in-synch team. One of the installers offered to remain during the trial cycle in case I had questions. I never shop for appliances anywhere but Abt, the service throughout decision, purchase and installation always is excellent.

No matter what Sales always great and pleasant. The real incredible part when something isn't right with a item. Even though they do not need to do what they do. How about buying a microwave and 6 months later wife isn't happy with the light. You know they won't deal with this. You would be wrong! They actually drove out and installed it. (Really. Who does that?) How about a stove? Wife drops a spice jar and chips the paint. (Mfg issue not ABT.) Wife calls fess up. Knows she is going to have spend a couple hundred now. You're wrong again! Every time I always ask people there how long have they worked there. 22 yrs! 20 yrs! I believe the earliest is 6 years. They must do the same service as the customers. Love Them.

I was very pleased with the competitive prices. The microwave was delivered at the time and date stated. I would definitely order from Abt Electronics again. I highly recommend this company. I checked with other companies and got this microwave cheaper than two other competitors.

From our salesperson Paul ** to the delivery people and all in between... it was a five (5) star performance from each of them! Great product, price and super service including the delivery. That is why we keep on coming back to Abt...

Very happy with our purchase. Delivery was fast and your website was easy to use. Chose to purchase here because the price was lower when comparing to other online sites. Would definitely recommend Abt and would shop here again!

I went to Abt to purchase a dishwasher in the Bosch 300 series. I also hired Abt to install the dishwasher. Both the salesperson and the installation team knew how Bosch dishwashers differ from most others. Sometimes, the differences can make them tricky to install. But the installation team that came to my home was very experienced and knowledgeable, and they had no problems installing it. The next time that I buy a major kitchen appliance, I am likely to buy it from Abt. And if I suspect that there is anything tricky about the installation, I am definitely going to buy it from Abt.

Simple and to the point... Don’t waste your valuable time with other retailers... Easy peasy lemon squeezy. I did my shopping online, called for Abt to beat the prices I found, then had the machines delivered and installed without a single worry. Abt rocks!!!!

Considerate, personable and totally beyond reproach in every aspect- except to say I'm (We're) appreciative. While being immaculate in dress and appearance along came quick and efficient, smiles, firm handshakes and a couple spontaneous cute responses. Outstanding transaction. Awesome!

They had the best prices on the Internet. But I ordered the wrong car stereo and the service representative was very understanding and helpful. They allowed me to send it back for the correct model with no problems. Great service!

The quality and professionalism yet friendly gentlemen that set up our freezer and refrigerator was amazing. They spent plenty of time ensuring that everything was installed correctly and that everything was level. The units were built-in and attached, so it went beyond a typical freezer and refrigerator delivery. Well worth the money.

Delivery on time, crews are very careful and very knowledgeable. Installation was completed very well. Customer service is superb. Customer service sent a replacement lint filter very quickly. Abt website contains many helpful tips when choosing an appliance for your home.

I am a traveling person and a single mom. I needed a new refrigerator as soon as possible and I was very limited regarding when I would be available to have one delivered. I checked Lowe's, Home Depot, Grand Appliance, and other appliance stores in my area and Abt was less expensive. Everything was easy to do, from the order to delivery. The salesman, Talbert ** was friendly and helpful as I did everything by phone. The two deliverymen, James ** and Justin ** were on time, informative, and really great. I am very pleased with the entire process and will certainly use Abt in the future.

Past experience sent me to ABT when a refrigerator stopped working. The sales rep was efficient and quick. The delivery was on time and they went the extra mile to move the old one to the alley. They also explained the features of the refrigerator that were not obvious.

Typical Abt, the experience was great from start to finish! In this case, we were purchasing a new microwave and TV. The salesman was very knowledgeable about both categories, and the delivery men couldn’t have been nicer or more accommodating! Whenever I have need of any sort of appliance or electronic equipment, I automatically go to Abt (and I schlep up from the city!). They make the whole experience so effortless.

Excellent and knowledgeable sales rep guided us through the maze of different washers and dryers and found the type right for us. Delivery and installation was made by friendly, courteous and professional men who did a wonderful job. Overall could not have asked for a better experience.

Ordered a microwave at Abt as mine just stopped working. Needed the same size so it would fit into the space over the stove. Delivery person called at 7:30 am on Monday and said he would be by me between 8 and 8:30. I said fine, I should be home but was dropping someone at O’Hare. Sure enough, O’Hare was a nightmare. Got home at 8:20 am and he was unloading the microwave. I apologized and he was so nice about it. Came in and took out the old microwave and said we may have a problem. Door may not open properly, as there might not be enough room. He took out the new microwave from the box, took one look, told me all good. It was. I appreciated the heads up and the kind and professional manner from Abt.

These young men that made our delivery were AMAZING! From the polite telephone call to let us know they were on the way all the way through the challenging installation of three appliances in an older kitchen. They worked quickly and efficiently but made certain that everything was done correctly. It was a pleasure to watch them work as a team, assisting and learning from each other. They even cleaned up after themselves. :) Very impressed. Job well done!!

The delivery process was wonderful. The original dishwasher I bought didn't fit and had to be returned. My salesperson, Benjamin **, actually measured all the floor models to make sure that the next one would fit. The new dishwasher was then delivered within a week. The delivery people were terrific and very professional. I wouldn't shop anywhere except Abt.

Patrick was the most professional, courteous, and knowledgeable installer. He hung two tvs for us! A totally perfect install on both tvs; but Xfinity didn't come yet. So Patrick will be back to install sound bars!! Exceptional service!! Worth the money for great service like that!! Great sales person too. Karim was really accommodating.

Met with, and got estimates from, Abt, Sears, Home Depot and Lowe's. I understand system defines price and options, but worth comparing since they all provided bids on replacing the same system (2 Ton, 8 SEER system). Abt was $3200 (13 Seer, 2.5 Ton (not 2 Ton, at my request). Lowe's was close and could have easily been chosen at $3300 to $3600 for slightly different model. Home Depot stepped up the unit (13 SEER, 3 Ton) and was $4700. Sears put on a power point presentation top emphasize the value - but had no way to ever get there - with the smallest unit (2 Ton, 13 SEER) they wanted $5800, or $2500 more than Abt for a smaller unit.

Our delivery person went above and beyond when he delivered our Weber grill. We had just learned that my husband had a heart attack and couldn’t lift over ten pounds. The delivery person then delivered the grill to the back of the house on the deck. This is one of the reasons why we drive over an hour each way to shop at Abt for the past 10 years.

When I need some serious quality products, I come to Abt. Last week Abt installed a furnace and AC at my home. Very happy with the work done by the Abt crew. Nothing to complaint. I had estimates from 3 different companies, and Abt quote came in very reasonable. Abt will likely be around for a long time to service my new system.

Nick and Pedro were great! They ensured I knew what was going on with each piece being installed. Nick explained concerns that he saw which allows me to correct in the near future. Both gentlemen were polite and ensured I was satisfied with my installation. Abt has been awesome in every step of my process. From when I initially walked into the store through installation. Thank You Abt.

My wife and I have been shopping for appliances and electronics at ABT for over 20 years. Our experience with our purchases and the service we get every time we go there is excellent. I would highly recommend this place to my friends and family. Recently we purchased a dryer and we are extremely happy with the product and the service we’ve received.

I bought an air conditioner from ABT based on online reviews. I regret it immensely. I followed the instructions on the unit to a T, but it barely works. It worked for a few brief hours when I first turned it on, but in the subsequent few days it hasn't. The air that comes out is a tiny bit cool at best. There's no cool/cold here, even if I stand in front of it. And when I contacted ABT, they told me it's not their responsibility, it's LG's. And LG's customer service doesn't speak English very well, so it took a while to even explain what was going on...and then they couldn't help me. It's a fun game of hot potato for these big companies shirking responsibility while they vacuum up your money. I 100% regret buying from ABT. It was been a thoroughly dispiriting experience, and I wasted a lot of money thinking I could trust them.

You should just stay away. After a week the refrigerator I bought is still broken, every time I call I get a different person with a different answer. Go to HomeDepot or Lowes. Stay away from this one.