Abt Reviews

Excellent delivery service. I had ordered online and could not specify that installation was needed. On delivery day, the delivery team immediately contacted their supervisor, who allowed me to add installation and payment to the order right then. Quite above and beyond effort!

Positive experience. Looked around for a replacement Bosch dishwasher during the typical Memorial Day home appliance sales. While we've purchased from Home Depot and Best Buy previously, we decided to give Abt a chance, since they offered the same product for a better price, plus availability was equivalent - each stored had a waiting period for shipping from a warehouse somewhere anyway, negating the "local" advantage. Anyway, it arrived on the scheduled date (via "Pilot" shipping). The item was unloaded and rolled to my door, at which point I took over. It was packed well, no damage, and after install performs great. Would definitely do again... Especially since even the local stores require shipping time anyway.

Customer service went out of their way to ensure the product (Miele filter) I ordered was right for my appliance and even offered to replace the part if it didn't reach me by the date promised. I got it!

I wish I would have read these reviews before ordering a refrigerator and dishwasher from Abt Electronics because it took 4 1/2 months to get my brand new Whirlpool Refrigerator working properly to where it didn't freeze everything that wasn't in a drawer. We threw out so much food and so MANY dozens of eggs it's ridiculous. Their service department stinks. They have grown too large to be able to keep happy customers and that was the ONLY reason I chose them. Five service calls and five replacement parts it took. Many promises to call me back and I'm still waiting for the service manager to call me back.

I purchased a refrigerator that was highly recommended and I've had nothing but problems. They have attempted five times to repair my ice maker and have failed miserably. They are rude and the servicemen are just a joke with absolutely no knowledge of how to repair a simple ice maker. The service manager has made promises that she cannot keep and just outright lies to me. I have filed a formal complaint with the Attorney General's office and will pursue this vigorously.

NEVER BUY FROM THEM!!! There you have been forewarned now. I had an awful experience with buying a 65” tv from them online. They told me I’d have the TV in 5-7 business days but then the way they ship these units it actually is double the time. Even after speaking with Abt customer service and after an hour having them cancel the order and NOT charge me a restocking fee (this should tell us they don’t care about customer service charging folks for items that haven't even shipped just to get $$ from you).

Re: Delivery and set up of new Samsung washing machine. After delivery and set up, I signed the bottom line to accept delivery. I should have known better. I was unaware that the hose guide, a plastic device that keeps the washing machine drain hose in an upside down U-shape to facilitate its installation into the standpipe, had not been left with us, or even used. I didn't realize it until the following day as I was reading through the manual to get a more detailed idea of the features of the machine. Among the items INCLUDED with the machine is a hose guide. It is clearly stated in the manual. It also should have been an easy item to spot during the unpacking process, which happened out on the street, instead of up closer to the house (my garage was wide open and available).

We are going on our 5th day of dealing with Abt and it has been an AWFUL experience. We purchased a Fisher & Paykel cooktop from Abt. During installation they cracked our 2" Granite countertop in three places AND the cooktop they installed was broken and leaking gas. When we called Abt to tell them about the issues they said they could send someone out in a couple of days. Not only was there a gas leak, but they damaged our counters and didn't even provide a working cooktop.

I purchased a 55" Sony TV through ABT because it was the best deal I could find on Cyber Monday. No tax and no shipping cost. Beat Amazon because they were not charging me the 8% tax. The TV stopped working after an hour (not ABT's fault) and Sony wanted to send me a new power adapter but I knew it was not the power adapter because I tested it and it was fine. Called ABT and they shipped a new replacement TV the next business day and arranged for pickup of the broken one with the delivery at no cost. Excellent people, price and service.

I bought a pair of speakers through Amazon. They sold the pair and Amazon was to fulfill the order. This was for a PAIR of speakers for $499. I checked the tracking and noticed they only sent one speaker, while in transit. I called them and they said the description was wrong (they blamed Amazon) and they will call UPS and have the one speaker returned to them. It was their mistake on the website, I saw it and wanted to purchase the PAIR. Needless to say after I called Abt, they deleted their part of the fulfillment to look like they weren't there. EXTREMELY DECEITFUL!! Just because they messed up on the price, they should honor it! If you found something in a store that was marked wrong, the store always honors the price. Too bad Abt does not care for customers. All they care about is the sale and how much profit they can put in their pockets. NEVER AGAIN will I deal with these clowns. STAY AWAY FROM THEM!

I had one the worst ever experiences shopping with them!!! They took 2 months to deliver my items, then we found out that they were missing a fridge!!! I called them asking for urgent replacement and they asked me to wait 2 to 3 weeks because they could not contact me...

I had not ordered from them in quite some time everything seemed fine until it came time to track down the delivery (which brought back the memory of why I had not ordered in so long). I was told a date of 11/30 when I first checked in online with pilot tracking I could see there was a problem. The TV was coming from IL to NY but it indicated it had departed from IL and arrived in NY but then showed it was back in IL. I called and was told that the information online was wrong but I would still get it on 11/30.

I scheduled service on my clothes dryer. The morning of service the tech called and asked the brand and type of clothes dryer so that he could put parts in his truck. I said I did not know but I would call home and find out the brand and type of dryer. I then asked if he would call back? He said yes. He never called back. He came to my house at the end of the day in a big big rush and spent 5 minutes (only putting his hand on top of the dryer) and determined that my vent needed cleaning. I said, "Great. Do you have a ladder" and he said, "Oh that's another department". I don't understand this, I called service (which turned out to be $166 dollars for a 5 minute call) for a simple fix but he doesn't clean the vent? Abt needs to call in a specialist to clean the vent? Is vent cleaning brain surgery? I asked if the call applies to vent cleaning and tech said that it did not.

I have no complaints about the sales agents or prices. 9 days after my order, I hadn't heard anything about my appliances' delivery so I called Abt and discovered the range had been discontinued, but no one had notified me. The agent nicely threw in a little freebie to the order to make them look good. A couple of days later I called in to make sure the right phone number was in the record (we'd dropped our landline) and was told that my appliances were in the nearby city.

Order a Denon AVR-X2300W and am pleased on the super quick shipping. Will definitely buy again... Hopefully I will not have any issues but by reading the reviews they are very quick to make you a happy customer. I would definitely recommend them to all my friends via social media.

I cannot believe this 65 inch tv can be so bad!! I am retired and watch TV several hours a day, and this pc of crap is killing me. Have to keep blinds closed to even see a picture. Abt was given a good review by CR, I will be getting. With them next. Paid a guy way too much to install, outside speakers, etc. Now I have to go buy another TV so I will not get depressed watching this thing!

Purchased all new kitchen appliances and a new washer and dryer. Sales person screwed up the order, deleting the micro from the appliance package we purchased and put the wrong washing machine on the order. (Delivery day came and they didn't have the micro and wrong washer). Had to take more time off work to wait for the correct appliances. Then the freezer didn't work, the fridge hasn't stopped running for 7 days. Took a day off work for the Service tech sent out only to find out they are installation guys and didn't have a clue what they were doing! Now taking another day off work for a certified service tech to come out and fix the problem that was supposed to be taken care of today because they sent out delivery guys instead of a repair guy!!! BEYOND FRUSTRATED.

Greatest customer service I have experienced anywhere in such a long time! Thought we would be shopping for hours and because of the knowledge and expertise of Zach we were in and out with a new dishwasher in less than a half hour.

Checked several sellers before ordering this dehumidifier from Abt in Glenview IL. They are an old company (since 1936) and offered free shipping and a competitive price. Ordering from their websites was simple and their responses and shipping notification were prompt and informative. The dehumidifier arrived by UPS Ground undamaged and on the date they advised. Because of several hundred negative reviews of the Frigidaire model FFAD7033R1 online for poor reliability and failure after only 1 year or less, I purchased the 3 year protection plan from Abt. All the different brands and models of dehumidifiers with reviews online also had terrible reliability, most being manufactured by the same company in China however the FFAD7033R1 was rated best by Consumer Reports magazine.

I ordered a Canon SX60 HS camera on the 4th of July. Since it was a holiday, I expected that it may take a week or longer to arrive. Well, 3 days later it was on my doorstep! A week later I noticed that Amazon had a lower price, so I called Abt to see if they price match. One of my sons always does this with his Discover card, so I thought I would give it a shot. Within a few hours, I received a receipt via e-mail for the $20 credit. Exceptional selection of products and wonderful customer service!

I have heard of this company for several years, and the high consumer ratings they have received. This the first opportunity that I have had to purchase an item from them. I have agree that they are very fast and efficient in handling orders. I will certainly refer to them in future purchases.

Abt has given us wonderful customer service on three separate purchases in the last three years. Recently I ordered a microwave and received it less than 24 hours later. After about two weeks the microwave turntable developed a problem. Abt was very quick to provide a replacement. The new microwave seems to be fine and we are very relieved with the ease of the exchange.

I ordered a new release Nikon camera and lens (lens was a preorder). Camera was in stock so assumed it would be shipped first. Checked my email from ABT and camera for some reason wouldn't be shipped for a few weeks (even though in stock) and lens was 7-14 days. I needed that camera for a vacation to Glacier National Park July 22! I placed a call to customer service, and a helpful woman (don't remember her name) split the order and camera was shipped right away! Delivered in 2 days, and just received the lens on Wed. I am very pleased, with their customer service department for fixing the order. Well done!

The oven in my 8 year Amana range would no longer heat up. I reached out to Abt and purchased the igniter thinking this would help. When I called the service dept they connected me to the parts dept. I had to provide them with the model and serial number and they were able obtain the part in like 2-3 days. They didn't pressure me to pay for a service call or buy a new unit. The staff was very friendly and gave only what I needed. My brother is mechanically incline and was able to swap out the part.

Great customer focused service! Outstanding turnaround times even on special order items! I've placed several online orders with them recently and they always keep the customer informed of the order status. Great job all the way around!

I purchased some professional sound recording equipment from Abt recently. I found what I needed relatively quickly, they had name brands that I trusted, the checkout was as smooth as one would expect, and the items arrived in good shape as ordered quickly. Can't ask for more than that!

The website was easy to find the product I was looking for (stove kitchen). Had some questions so clicked on the Chat icon. Got my answers right away. No waiting and easy to understand what it needed to know.

I bought a propane gas grill from Walmart & the hose leaks gas when turned on. I finally found a gas grill hose that I hope will work from Abt Electronics. I tried other stores & online. Just hope this hose works.

I have to say that shopping with ABT is SO refreshing in that they honor what they say and even if your particular salesperson is away it is still honored. The LG was a great deal with even BETTER warranty to boot. Shipment was incredibly fast and it was just ground shipping. Overall they were willing to help to the best of their ability and I really appreciate that. I will continue to shop at ABT just because I know they are straightforward in their business practices. They just are impeccable!!!

The sales representative was knowledgeable, helpful and polite. He was the first to ever tell me one of the products was priced above what I should pay. Delivery was on time and I was given ample notice when it could be expected. The installers were friendly and did what was required.

We needs a notebook computer with Chrome Books for school. I went on the website, picked out the one I wanted (on sale), paid, and set it up so that my son could pick it up. Couldn't have been easier, and we're very happy with the product.

Was very pleased with the service I received. This was the first time I did business with this company, but everything was great. The factory was behind in shipments and ABT called to see if I wanted something else, but I was content to wait the few extra days so that I could get the range I wanted.

ABT online store shopping experience was great. Salesman were helpful, and when delivery time was set they were great with the communications. And the delivery service was wonderful by JB Hunt. Overall a wonderful place to do business with. Thanks for a great experience and wonderful Maytag refrigerator product!!

Washing machine - From ordering online, to scheduling delivery/installation, everything went like clockwork. The delivery/removal of old unit, and installation went without a hitch. This is the 3rd large item installed by Abt, and the previous 2 experiences were great as well. Wouldn't use anyone else.

My recent purchase of a new Apple iMac computer was easy, smooth and prompt. The order was shipped the very next day and in addition, it was the most current model available from any site I reviewed. Their price was fair and the offer of extended payments was also a plus!

I had several quotes from air conditioning vendors and ABT had the best priced options for me. Their salesman was very knowledgeable and gave me several options and price ranges to pick from. I made my decision and the price was at least $800.00 less than other quotes from other vendors. The installation was done quickly and the techs were very professional. I would highly recommend ABT!

I bought a Mac mini 2014 last month from ABT and learned I would have saved $190 for the same item direct from Apple. I returned it and it took almost a month to get my refund. I also was on there today looking for a nest wired Smoke CO detector and Amazon has them New from $79- $107. Smarthome Has them for $99. ABT price is $119.99. I reached out to customer care with ABT and was told that can only Price match the Amazon $107 price. I will just leave it at that.

So ABT was scheduled to come out and replace a new dented refrigerator door which they completed on 4-17-2017. I made the appointment on 4-7-2017. I received calls on 4-14-2017, 4-17-2017, 4-18-2017 and 4-19-2017 to get an appointment to install the door. Each time I had to contact them back, waited on hold to find out it was the same job. Four employees could not fix the issue. Prior to this issue, we had a dishwasher installed, and three weeks later with no dishes on the bottom rack, the rack would roll out when you opened the door. We had a microwave hood combination installed where they needed to drill through 18" of brick to vent it outside. Within 2 weeks, the microwave was sagging. Even their service man said it was not installed correctly.

Purchased a bed from Abt. The sales rep misinformed me and gave me bad info. I was told no interest for one year, did not tell me what interest rate was AFTER one year and that I had to deal with their crummy bad bank synchrony bank. They STINK. Customer service is TERRIBLE and my 737 payment I thought I had has ballooned to around 1200 so far BAD DEAL they even screwed up my account but finally got it straightened but still owe money. This bank charges THE ABSOLUTELY highest interest rate of any store bar none. Only worst bank than them is MT BANK in Michigan. Both are bad banks. I LIKE ABT BUT IF I BUY THERE AGAIN I WILL PAY CASH OR USED MY CREDIT CARD. UGH!!!

This is my first purchase from Abt and it was a very pleasant experience. They called me the morning of the delivery like they said they would, gave me the arrival time and called 30 minutes before arrival which was on time. The gentleman who installed the dishwasher was very pleasant and efficient. I would recommend doing business with Abt.

Ordered a TV from them for Christmas. Once opened, the screen was shattered. I returned it via UPS. UPS confirmed the damaged and sent it to ABT. ABT denied the refund and kept the TV. They have the TV and my money, I have nothing but regrets.

I had a great experience purchasing my Speed Queen washer and dryer. HOWEVER, BEWARE that even though there is a warranty as part of the appliance, all the repair places in my city will NOT service something that was not purchased at their store. Most stores will match pricing so I made a big mistake by not buying local. Now I have a $200+ service bill 9 months after purchasing!

In late December of 2016 I ordered an Echo Dot from ABT Electronics and paid for overnight shipping. The item did not ship overnight. When I called to see when it would be delivered they said it did not ship out until the day after I ordered it and that it would be there on Friday, December 23rd. When I ordered the Echo Dot I explained that it needed to be shipped overnight because I was leaving to go out of town on the 23rd. I was willing to change the delivery address so that it would be shipped to the address where I would be on the 23rd. They told me this would not be necessary since I was paying for overnight shipping.

I ordered two items from Abt in November of 2015 with interest deferred for a year. The company that Abt does business with Synchrony Bank screwed up the account information and I received no bills for the October or November. When I contacted them to find out what was going on they informed me that the deferred status had expired, and I now owed full interest - Shady, shady, shady. Will never use ABT again.

Unbeknownst to me, this holiday season, the Apple Watch 2 was the hot item. After failing miserably to find the watch in stock at Target, Walmart, Best Buy and the Apple Stores (yes, the Apple Stores), I took a chance on ABT. I saw online they had the watch in stock and could get it in time for the holidays. I called them up to confirm and place my order. I spoke with a gentleman named Brian ** on the phone who was very patient with my questions and concerns dealing with getting the watch before Christmas. The watch was delivered as promised in time. Don't waste your time and money haggling with the eBay vultures or fight the masses in the stores. CHeck out ABT.com instead.

I ordered a microwave from Abt on 12/09/16. I was charged TWICE for it, causing me to be overdrawn twice! When I called Abt the CS rep said, "well one of them will just fall off". I talked to my bank and they credited my account. Then yesterday they charged me a THIRD time! Again I had to call my bank and open a claim. Repeated calls to Abt resulted in no action on their part! One CS rep was very rude, she said it was my fault, I must have hit the back arrow on my browser, so I caused the problem! I do not recall doing that. I was a CS rep for over 20 years, and trust me, Abt provided very poor and unprofessional customer service. In addition the microwave that I received, has a different model number, and looks different from the one I ordered. UGH!

I ordered a Samsung TV on cyber Monday November 30, 2016 and received my new lightweight TV today, Friday, December 2, 2016. It is wonderful and can be moved easily from room to room. Great customer service, great ability to track my purchase via my cell, and Carmen was great to work with. My Samsung has a beautiful picture and I am very happy with my purchase. I would definitely purchase again and I am giving 5 stars because everything was smooth and I am extremely happy and stress free. Merry Christmas to all of you out there and ABT. Great job!

Pre-ordered the gear s3 as it was $25 cheaper. They took way too many orders and couldn't supply the demand... OK no problem. I called them multiple times to get price matched to the $299 deal and they stated they would like refund my money... never happened. I called them again to find out what happened with the order 15 days later. They stated they had no clue but to call back the next day. Called 3 more times and they had no idea when the item would come in... in the meantime they have my money and not answers, they lied multiple times about random dates, they never price matched me and they didn't care about me canceling my order. Now I am filing a claim with PayPal as I am pretty sure they won't be refunding me my money. PLEASE DO YOURSELF A FAVOR AND GO TO SOME OTHER REPUTABLE COMPANY NOT THIS TRASH COMPANY.

Not the old ABT go to store we once loved to shop at! We purchased the largest iPad Pro and Sonos 5 system including setup for our business showroom. Day of install the iPad came wrong size, wrong gigabyte w/ cellular upgrade option we did not want. Appears salesman placed the wrong order! Now they have to resend, correct problem, waste time, stress out, etc. We purchased everything through ABT over a 15 year period. All our home appliances, 5 LED & plasma TVs, electronics, home theater systems, etc. and the company used to be great & flawless.

Called to renew warranty on my 4 appliances. This whole exercise was basically a joke. I was placed on hold for 4 minutes without even being asked and no one came back on with any information. Then someone called me while I was on hold with a different CS agent asking to "confirm and take payment". Funny because at that point, no one had even provided the pricing to me. Spoke to a supervisor for cashiers who gave my name to a CS supervisor. The CS supervisor left me a message to call her on their main number - no extension? What the heck kind of customer service is this??? Very poorly trained people! I gave up with the ridiculous CS department and called sales who put me through to a store manager who listened but did nothing!!! WHAT A WASTE OF MY TIME AND HORRIBLE CUSTOMER EXPERIENCE! RE-TRAIN YOUR STAFF. YOU HAVE A MAJOR DISASTER HERE!

When we put in a new kitchen three years ago, we bought our appliances from Abt. Since then, three of the appliances have needed to be repaired: the BlueStar stove, the ventilator hood, and the Sub Zero refrigerator. All three repairs involved faulty parts, and all three required long waits (a week for the 'service appointment' in which the representative simply arrived at my house and ordered new parts, another week for the parts to arrive, and 5-7 more days until the actual repair appointment). Meanwhile, the clogged water drain in the Sub Zero refrigerator is leaking into the refrigerator, pooling and icing underneath the crisper drawer. Anytime someone opens the fridge, the water comes spilling out onto the floor. Throughout the day we are changing sopping wet towels for dry ones on the floor and under the crisper drawer. However, there is no 'rush' on the parts order. Seriously Abt?

Made a call and send a message to ABT Customer service. This company is a cheat. They do not support their advertising. They try to convince the customer playing with numbers. You sure need school lessons, as you are trying confuse the customer and that the name of your game. How did you get AWARDS by confusing the customer? Amazon.com and Best Buy sell 60UH6150 for $849 with free delivery. ABT offered the best deal $999 with delivery policy that make you ask lots of questions??? Stop your false advertising and stop confusing people. It is my opinion and opinion of your past customers. Thank you and Hope you are going to change so customer can TRUST you.

I purchased a Samsung KS9000 65 inch tv on August 30th of this year and after the salesman gave me free stuff to go with the tv which I really did not ask for tried to make a sale for his benefit. After that I was very iffy about keeping the order due to if issues arise. As I started calling to cancel my order they started asking me for return shipping fees and every person I talked to about not paying for the fee did not help me in any way and kept being stubborn. Finally I decided I am not going to pay the fee and when I got the tv which was delivered to me it was defective with grainy picture. I did my troubleshooting, called Samsung and did troubleshooting with Abt tech support. No go with troubleshooting. When I was talking to off the topic with tech support with Abt, he told the customer service that I don't like the tv picture so he is returning it which was not the case from the start. I stated the picture was grainy.

I am in the planning stage for a kitchen remodel and researching major appliances. I've chosen the appliances and saw that ABT has a good rep for pricing so I went on the website. I actually found that every appliance I am interested in is more expensive at ABT than at my local retail stores. I'll do my shopping locally. Thanks!

I purchased a Cuisinart SS-10 Coffee Maker from Abt. The product arrived defective. It didn't work. I called Cuisinart and they asked that I return the Coffee Maker to Abt. Abt customer service would not send out a new coffee maker until the defective one was in their warehouse which they estimated would take 7-10 days to arrive and then 7-10 days more for me to receive the new one. They literally told me that they couldn't send a new coffee maker out and "gamble" on my returning the old one. So not only did they send me a defective product but then insulted me - all for using Abt. I told them to refund my money and I purchased the coffee maker on Amazon.

I called and ordered an air conditioner. A week ago Wednesday it was delivered and plopped on my driveway during a rain storm. I arrived home to find a saturated box laying there. I immediately called ABT and explained the situation. They apologized and promised to have it picked back up the following day. They did not! Friday I called again and again went through my situation. I informed them I would leave it there because it was too wet to bring into my home. She apologized and promised it would be picked up Saturday or Monday the latest.

My boyfriend and I purchased a stove the end of April. It said on the computer "Estimated date of delivery May 11th". Received an email stating that it will not be here until the 17th. Waited like an idiot on the 17th no stove! Called Abt to find out where my stove is, "Oh we sent you an email telling you it won't be in until the first week in June". No email was sent stating that - just another relentless advertisement to fill my inbox up! The 3rd of June I'm still the one calling to find out where my flipping stove is! "Oh your stove is being processed. You should have a tracking number later this evening. Your stove should be there in a week!"

Ordered a microwave oven online from this vendor and later the same day called customer service to cancel the order because I had determined we no longer needed it. Representative confirmed that the item had not been shipped and would be removed from the truck - no problem. Next evening received a call that the item would not be shipped but the company would be charging me a taking item off the truck fee of $12+. After rechecking their website, I realized there was no mention anywhere of a fee for an order cancellation prior to shipping. I believe such a fee is both unconscionable, unlawful and bad for business. I am awaiting a return response from the company. To be updated.

I wasn't crazy about the idea of having to purchase a major appliance, but since the part I needed to repair my 15-year old electric wall oven was no longer available, I didn't have much choice. Spent a lot of time researching both a replacement oven and internet suppliers. Finally crossed my fingers and went with Abt. Great experience from beginning to end. My salesman, Giancarlo, was knowledgeable and efficient and even shipping was a hassle-free experience--the oven came a week earlier than I had been told to expect it, and the delivery men arrived with it exactly when they said they would. Could not ask for better service. Should the need arise, I will not hesitate to deal with Abt again.

WORST customer service EVER. Purchased 2 Sony smart TV's. One 55" and another 65", both latest ones and with an additional 4yr warranty on each tv, TV stands, bunch of other electronics with a bill close to $10,000. Less than a year into the purchase, my 65" TV had audio issues with poor audio. I NEVER HAD ANY AUDIO ISSUES BEFORE for them to blame my TV mounting. When I called these guys, they sent a technician named Ray who clearly didn't know what he was doing and all he did was complain about how my TV was mounted which I didn't have any problems for close to 4 months. Also the same TV mounting guys who mounted initially 10 months ago did the mounting for me after the TV got moved with no issues what so ever.The next guy literally disconnected the wiring of the concealed installation, took pictures stating he has to come back.

We purchased a very expensive Wolf range and a Sharp drawer microwave in October 2014. The microwave was installed and it didn't work. The drawer kept popping open. They came out and told us it needed a part. Didn't hear back from them for over a month! Finally came back and fixed it. The Wolf range was delivered WITHOUT the red knobs that won out over a commercial KitchenAid range I was also considering. I was told that it would be a few days or more until I would get them. Obviously I could not use it without knobs! After ranting the salesperson said he would bring them out personally...one of the knobs wouldn't fit. They needed to schedule a service call to get it installed.

This company is a joke!! I have their store card, & every time I try making a purchase my card company authorizes it, but then abt's processing department refuses to send me the stuff I ordered. They want me to wire them more, which is very shady in my opinion. All the sales personnel have been very friendly. Like I said, their order processing department is a nightmare. If someone's credit card is approved they have no right to refuse to send & process the order, then want cash wired to them. I can't get any help from anyone there. Apparently they have no higher up personnel aside from the processing department & they are frustrating, impossible, snarky, rude, etc.

4 days after I had placed my order with ABT through Amazon.com, I contacted ABT and requested for the price match as I found a lower price on their own ABT web site. They refused to match the price for a refund of the difference. ABT claimed that they cannot match the price because the TV wasn't sold at retail price but at sale price. If you look at all online prices of TVs and electronic items, almost none are sold at retail price; they are always sold below retail at sale prices. This means that technically if they apply this rule, there is really no such thing as a price match for any item if you buy online from ABT. Misleading price match guarantee. Big loop hole.

I have purchased many products over the years and also used their services. Overall I am happy. They have a good company and have very competitive pricing. I would have given them 4 or 5 stars until I had an experience with repairs on my Viking refrigerator. I had a freezer frosting issue and a no ice issue. It took 7 times over 8 months for ABT repairmen to get to the bottom of the issue. I know part of this is the Viking factor. I would never buy a Viking but we came with the house. Now I am holding my breath because I finally found a few random ice cubes in my drawer 4 days after they said they solved the ice issue. It could be the fact that the ice drawer was not left on the "Make ice setting" which I had to adjust today. So the beat goes on. I will update soon.

Beware of doing business with ABT as my recent purchase experience with them has been MY WORST NIGHTMARE! I recently purchased a 65" Samsung TV from ABT Electronics and could not have had a worse experience. The ABT Rep I spoke with over the phone was rude and dishonest. The TV was damaged when I received it from ABT. When I contacted ABT regarding this damage, the ABT Rep informed me that I had purchased the TV "AS-IS" and that ABT was not responsible for any damages to the TV once it left their building. They also informed me that my new Samsung TV DID NOT have a ONE YEAR WARRANTY as I had been told and that the TV was also sold "AS-IS" WITH NO WARRANTY.

I purchased a Whirlpool Stainless Steel Kitchen Package, without installation and paid in full amount of $2100+. I had a really awesome general contractor who has been doing my entire kitchen/bath remodeling who is independent from Abt and included was my Whirlpool appliance installation. Since I’m a busy working professional who has to travel for my job, I hired my friend, a project manager/design consultant to help me manage the project.

I purchases a GE profile refrigerator model GTS22KBBT 22CUFT bISQ ON 1/19/07 From ABT in Glenview, IL. I immediately complained that the freezer door opened every time I opened the refrigerator door. They came out and checked to be sure that it was properly leveled. They told me that this is how the new GEs are made. I complained that the smallest object in the freezer can keep the door from shutting. Over the last 6 months this happens on a regular basis. It is becoming a constant problem to be sure that each item in the freezer is in a proper order. So often we find that the door has been opened slightly for hours. I have purchased many GE items over the last 30 years. I have never had a problem with my last refrigerator nor has any member of my family or many friends that I have talked to. Someone, who is an appliance service person, told me that GEs products are not as good as they used to be.

In December of 2006, I purchased a Yamaha DVD/DVDAudio/SACD player (model DVDS1700) from Abt Electronics for $400. I had the item shipped to my home in Florida. I paid a high price for a piece of equipment that should have been top notch. If I had wanted something cheap and simple, I could have gone to Walmart but I didn't. I wanted a DVD player that would play anything I put in it. What I received was blue stock that didn't pass quality control and this Abt Electronics refuses to give me another unit, refund, or repair this one.

I am a long time customer of ABT, and I love your store. I had to purchase the new microwave on 08/11/02 because the manufacturer called my previous one. As usual, I came to the ABT, and my long time salesperson, Larry **, helped me to choose the microwave. He suggested as always the right price, and told me that I don't have to pay for 6 months. Nobody told me at the day of the purchase that I would have to pay every month, and if I didn't pay, they will charge me late charges (Had I known that I would go somewhere else where there was interest free program for 6 to 12 months as it is the case now with a lot of stores)!

For many, many years, perhaps 20 or more, I have dealt successfully with this firm and their reputation was impeccable. Almost every appliance (large or small) that I own has been purchased from this firm. However, just recently an incident occurred which is disappointing and, to be frank, extremely frustrating. I was in the process of having some remodeling done in my kitchen and had a brand new PERGO floor installed. Since my refrigerator was fairly new (purchased from ABT, of course) I thought it might improve the final picture to have a new dishwasher installed (the old one was 43 years old). In addition, I also placed an order with ABT for a new KitchenAid stove and hood/microwave combination for future delivery.