In-Shape Health Clubs Reviews

HORRIBLE CUSTOMER SERVICE! ZERO ZERO STARS. Over the weekend I found out how DOWNHILL this place has gone since my last blind review in 2008. I received a member's coupon from my nanny to give to a guest (my sister and me) for "45 days free to try In Shape". My sister and I arrived at In Shape Antioch and presented our 45-day free coupon to the two towel girls working the counter. We were asked if we had been to In Shape before. We said we were members over 3 years ago. It was then a sales person, standing behind the towel girls, by the name of HASSIB, said our 45-day pass was no good, and he could not honor it. He said that as a former member we would have to sign up today in order to come back to the gym. I told him I didn't want to sign up today and wanted to check out the gym as it had changed in the past 3 years. I asked if we could at least have a walk through?

I have been a loyal customer since 2006. Today we arrived and were told all our kids were suspended from the gym for 3 months because there was another parent complaining about our kids. We weren't called about this and had to drive from Lemoore to Hanford to be turned away with no explanation of what transpired. I'll not be needing this company's services due to your manager's lack of professionalism and even courtesy of communication. No company is worth my money if I'm not kept informed unless I ask or show up.

Stop. Do not sign with this company. I signed for $20.00 a month and my card was charged $49.00 per month although my contract clearly says first three months $20.00 and thereafter $20. I signed up to attend any gym for that price and was told that was not so. As of this date, this problem has not been fixed.

I went to the Modesto Gym on McHenry. I paid a monthly fee for child care. Each time I arrived, the child care was either closed, or I was told there was no room. I paid this fee for over 3 months before I actually got him in the child care. I canceled my auto debit and have never been back. The managers don’t care and never respond to calls; and neither do they cooperate in Stockton. I have since switched to Planet Fitness month to month and no Muscle Heads.

First and foremost, I would like to say that the gym itself has great potential with its growth over the next few months. I live in Santa Barbara, California and I've been a certified personal trainer for over 15 years. I operate a very successful business there. What I have come to learn is in order to be successful in my type of business, you must have trust from your customers and you must also have great people skills along with customer service. My experience at In-Shape fitness was the worst I've experienced in any health and fitness club. Ever! I was charged a day fee when I wanted to use the club, which is normal. No problem there. But when I was leaving, I asked about getting a pass because I was going to be in town over the next month or two and I'm looking at clubs. Unbeknown to me, they would activate my 7-day pass on that day. The same day I paid cash to use the gym.

I have had multiple issues with this company. First being I had a 30-45 day free trial came in, and I was told they needed a credit card for informational purposes only and that I would not be charged. What happened? I was charged and received my first overdraft fee from a bank ever. I had to go through all of the hassle of fixing things on my end with my bank. My SO brought in his credit card to be charged for a year of membership. The year should have been up on 3/14/13, but I am now being shown paperwork. I never signed saying I agreed to a 36-month contract. Frauds.

I belonged to In-Shape for a few years. I complained several times about a man who dived into the pool for a minute or two - just long enough to blow his nose several times in the pool. This is a small, indoor pool; not a full size outdoor one. I complained several times in the last two years and the man was spoken to. When it happened again, I complained again but the manager would do nothing. I wrote to the corporate office and they called, but couldn't/wouldn't do anything. I cancelled my membership with the understanding that I would not be penalized by not finishing out my membership term. Today I got a bill from them. I am disgusted by their willingness to jeopardize the health of their members by allowing this guy to continue to blow his nose in the pool. What are they thinking? I will continue to fight off their attempts to bill me for their unsanitary and disgusting facility.

You need to give more hours to the girls in the Kids Club because every time I go, there is a waiting list and this needs to stop because I won't pay for a service that I don't get.

I went to West Lane In-Shape in Stockton, CA. Today, I went to the child club and there was no space for my son. I got there really early for my Zumba class. This is the fifth time in less than three weeks and it happened always on Tuesdays and Thursdays. I need to wait until somebody takes a child out. But today, I waited longer because I have to wait for parents to take out two babies. So I think it's not fair for me to be waiting. And I spoke to the manager and he told me to complain online, and I'm not the only one in the waiting list to put the child on the club. There are only two girls taking care of the child. They need another person to be there so that way we can leave the kids without waiting. I think I deserve to leave my baby there without waiting because I paid the bill on time which includes the child's club too.

I was working out on a Friday evening and after my workout, I went into the stretching room on the second floor. I had my headphones on and was relaxing and stretching and I noticed a guy towards the back of the room who had an iPod and some speakers on the floor. Apparently, he was wanting the full effect of his music. The rest of us wear headphones but he was too good for that, I guess. The music was loud. I could hear it over my music via my headphones. He saw me there and saw me look at him. I just shook my head. Then, he proceeds to leave the room with his music full blast and walked downstairs to buy a drink! I was livid at this point.

I signed up for 6 months. I called them at the 7th month to ask why I was still being charged. They said my contract was for 36 months. Someone altered my contract and added the 3 in front of the 6. I specifically told the guy that I signed up with, that I would just try the gym for 6 months only. They altered my contract and many others in my town. I cannot find my original contract.

I'm not complaining about the staff. They were great. My concern is the gym facility. First off, the a/c is broken, making it really musky and hard to breathe. Next, the Olympic barbells are either like 50 years old or of cheap quality. Need to buy us some nice "iron grip" 45lbs barbells like In Shape in Bakersfield of Rosedale hwy. Plus the equipment, benches and machines, are old an ugly. Please, at least, provide us with better barbells and service the a/c or I'm going somewhere else.

My son has been enrolled in the kid’s club at this facility for about 3 years. He is never allowed to go into the "kid’s club" area of the club when according to staff there are not enough other children in the kid’s club area. There are always kids on "the floor" when I go in to work out. Today, as I walked in with my son, I was told the kid’s club is closed again. I asked if my overweight 9-year old son could work out on the treadmill with me and was told no. I asked if he could use the rock climbing wall and was handed the belt and not given any instruction on how to use it on my son.

I went to In-Shape City in Turlock on Geer Road to find out how much it would cost to join. I talked with ** and he said that I could join and would have two weeks to cancel. He said the rest of October would be the trial period and that they were having a special and November would be free. He specifically said that if we joined, we would start paying in December. But I didn't fill out all the paperwork because I wasn't sure we even wanted to join. I didn't receive a copy of anything from him. After two weeks, I called and told the person working the desk that I wanted to let them know we wouldn't be joining after all. He said that I had to come in to talk to a salesperson.

I had given the company permission to take money out of my bank account for my monthly bill. The company then turned around and charged me $153.00 the next day without permission. I called and talked with someone about this issue and said they couldn't give me the money back because i agreed to pay. I then explained that I said they can take the $153.00 on the 30th of October. They said that the person that put in notes told me that it was the 5 of October and today is the 2 of October so they are early to draw anything out of my bank in the first place. But regardless they should have fixed the problem and they told me that they couldn't give me my money back, After I already told them that I didn't give them permission to take money out of my bank account.