In-Shape Health Clubs

In-Shape Health Clubs Reviews

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About In-Shape Health Clubs

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In-Shape Health Clubs is ranked one of the top 20 health club companies in the United States and owns and operates 69 locations in California. Founded in 1981 with one club and a vision for helping people stay healthy and have fun, the company has experienced strong, consistent growth that has exceeded expectations.

In-Shape Health Clubs Reviews

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    Page 3 Reviews 40 - 240
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    Customer ServiceStaff

    Reviewed Nov. 27, 2017

    I spoke with customer service Monique **, she was very professional and courteous. She helped me to understand my membership and made sure that I was aware of the promotions that working out could offer.

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    Staff

    Reviewed Nov. 22, 2017

    I made a phone call earlier to corporate. My customer supporter Czerina I believe... helped me 100% and completely satisfied me as member on In-Shape. I’m am very pleased to have been helped with her today. You need more representatives like her on your staff! Thank you very much!!!

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    Staff

    Reviewed Nov. 13, 2017

    Vallejo Lincoln Rd - There is always equipment left out, especially in the front area. Even the personal trainers will leave the equipment they used with clients out. Also, the personal training sessions are far too short to get any real work done. If half the time is spent discussing nutrition/workouts throughout the week and the other half working out, then there is only 15 minutes or less to get work in. Another thing is that the women's locker room always smells of urine to the left when you walk in.

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    Reviewed Nov. 9, 2017

    THIS GYM IS THE BEST! They have just about every piece of equipment under the Sun for a full body workout including ropes, platforms & kettle balls (sans a monster truck tire:). They even have an aerobic/dance room with 180 degrees of mirrors & dimmable lights (for us early birds:). Also, the hydromassage beds w/ the VIP upgrade is a big plus for a runner like me. And probably the biggest tell-tale, in my opinion, of a professionally ran fitness business is: *equipment downtime*. I've been here for over a year now and have rarely ever, seen a machine down. If it was, it was usually up and running again in a matter of days (not weeks, like some other places)! My only gripe (ok, maybe a few) to make things even better? Put some wall mounted pull-up bars in, bring in a monster truck tire (or two) & *please*, change that puke yellow wall color! Please??? Other than that, rock on y'all. Keep up the good work!

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    Staff

    Reviewed Nov. 6, 2017

    Everyone treated me with respect and understanding and were very pleasant. I appreciate the month to month membership. When it became necessary for me to drop my membership, it was an easy process. They answered all my questions in a pleasant manner. I will recommend this facility.

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    Staff

    Reviewed Nov. 5, 2017

    In-Shape on S. Tracy Blvd is a great gym. They are all very friendly, have a ton of equipment, and despite the parking lot always looking full, there is always ample equipment to use. I enjoy coming here, and would definitely recommend this gym to anyone.

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    Customer ServicePriceStaff

    Reviewed Nov. 4, 2017

    I really enjoy my work out experience at In-Shape Capitola, CA. They have everything I need to meet my goals except for a seated calf machine, which I've put in a request for. Otherwise, a very nice facility with all the extras like a trainers, aerobic classes, a pool, lap pool, ice tub, sauna, if you need those things. And the showers and locker area are clean.

    I would have given In-Shape Capitola 5 stars but for the complacent staff. 9 out of 10 times they won't even acknowledge you when you walk in or see them around the gym. They aren't rude, but not friendly either. A nice greeting when you walk in the door would make all the difference. Besides that, it's affordable and generally well equipped for all of your fitness needs.

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    Staff

    Reviewed Nov. 4, 2017

    I love our Monterey In-Shape. It's a great place to go. Staff are wonderful, especially Rocky, RJ and Susanne. Always helpful and do everything they can to make your experience a good one. Kudos to you!! Keep up the great work!

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    Staff

    Reviewed Nov. 4, 2017

    We love the In-Shape Health Club in El Dorado, CA. We think it is the most complete fitness center we have ever been members! The staff is very friendly and helpful! They are almost like family! We are VIP members and we enjoy all of the amenities! Best fitness center ever!

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    Staff

    Reviewed Nov. 3, 2017

    I use Prescott In-Shape. I swim laps 3 x week & soak in the therapy pool. I especially like the therapy pool because it's not boiling hot which allows me to stay longer for my aching joints. The swimming pool (122 ft) is a great length for laps. There are a few minor issues that need to be addressed. A railing along the wall from the women's changing room to pool area would be helpful as the flooring is slippery. And the walkway around the pool is slippery when wet. These need attention. Otherwise a great facility & friendly staff.

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    Staff

    Reviewed Nov. 3, 2017

    Modesto Floyd Location: I’ve not attended like my “norm” all year due to some personal factors & hoping to get back real soon. However being a member with InShape for many years I’ve never been disappointed. Staff’s always professional, friendly and helpful.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2017

    I spoke with Darla in the Personal Trainer Customer Service Department (Hanford). She was extremely helpful with my questions and making a decision about my account. I was very happy with the outcome of our conversation.

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    Reviewed Oct. 26, 2017

    I was very please to learn many things from trainer at Palmdale East since I am 69 years old with many old age health issues and added to that I am caregiver for my husband. I need more energy and strength along with don't fall policy I have hear from my doctors. I was very happy to be there once a week and I would like to get back if I can as soon as my husband get better. Thank God my son is doing very well there and building so much for himself. He can help me while when he is home to pick my husband (6'2") up when he fell to the floor couldn't get up himself. Otherwise I just pull him to the where he can reach (sink or cabinet) to pull himself up. I am 5 feet. There are no way otherwise I will be hurt. Anyway, I have to say Thank you so much for help you guys given me. Because of that I will be back.

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    Staff

    Reviewed Oct. 20, 2017

    Sharnae, Josh, Tresa, Gabriel, Michelle, I like to give a special thanks to all the Victorville North staff. For always greeting you with a smile on their face with a hello and have a good work out that means a lot. For keeping the facility clean, always there when you need something, they should be called the A-Team.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    I had a very pleasant experience with Vanessa ** from corporate! She has excellent customer service skills and was empathetic to my situation. She went above and beyond to help me fix another employee's mistake.

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    Reviewed Oct. 13, 2017

    I'm very happy I joint In-Shape fitness center. I have been a member since May if this year. And I'm also happy with my trainer. Although, I go at least 3 times a week and work with my trainer two times a month. I feel super! Great! And my body is happy. Thank you, In-Shape???

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    Staff

    Reviewed Oct. 12, 2017

    Gym is clean and has great equipment but its atmosphere is boring. Most of the staff is very friendly. Kim is my trainer and has been great. The music played needs a total overhaul and needs to be louder. Gym needs to be brighter.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2017

    The recruitment manager at the March Lane in Stockton is not fit to be a manager. One of my students was told she was hired at the daycare and every time the student called to find out when to fingerprints the manager avoided her and even left her on hold and never came back. When some of the teachers at my school heard me talk about this rude recruiter, two of them shared that they stopped going to the In-Shape at the March Lane location because of how rude the staff was at the front desk. One of them said she was given a hard time at the front desk when trying to cancel her membership when she got pregnant and could not work out any longer. She actually had to go to the office on El Dorado with a doctor's note. The other teacher said she and her husband will never go to March Lane again due to the uncaring attitude of the staff.

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    Staff

    Reviewed Oct. 2, 2017

    Me and my child love going to our gym! The staff is always upbeat and friendly. The trainers are top notch. And the gym is always kept nice and clean! I prefer to go to this gold gym. I wish they had larger women's clothing items. It's a challenge getting gym gear in my size.

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    Price

    Reviewed Sept. 29, 2017

    I relocated from San Diego back to Antioch and needed a gym. This was a great choice for me, it's my 2nd home. I never have issues getting on equipment, and can change up my workout everyday because there is plenty to choose from. Only thing I don't care for are some of the members that have younger kids that play on the equipment or goof around in the gym. The price being lower would be nice too.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2017

    Maynel at customer service was exceptional. She did above and beyond customer service in assisting me through my every need. She was the friendliest person I have ever spoken with in my life. Each time she not only helped me with what I needed but excelled giving me another reason to love being a In Shape Bakersfield White Lane customer.

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    Staff

    Reviewed Sept. 27, 2017

    I love the gym in Ridgecrest. It has been great and the energy there is very positive. I like how each area is segregated a bit instead of all in one room. The only thing I did not enjoy was my session with a personal trainer. She rushed thru and didn't show me exercises for the goals I wanted to accomplish. It felt as though she didn't want to train me. What was supposed to take an hour took 28 minutes. If I ever use a trainer again, (not likely after that) it will not be her.

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    Staff

    Reviewed Sept. 27, 2017

    The overall thing that I love about this gym is that no matter what day or what time I work out, there is always so much variety of things to use to get in shape. The parking lot could be full of cars but the layout and options of equipment in the gym allow for a spacious environment... Where it never seems crowded. The staff are so welcoming and this is one of the cleanest gyms I have visited.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2017

    I've referred a few new clients that have signed up. As a reward for my referrals I've been promised a jacket, 2 t-shirts and 2 backpacks but had yet to receive any. When I ask the reps they just tell me to call corporate and fight with them. What kind of customer service is that? NO MORE REFERRALS! I'm considering switching gyms.

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    Punctuality & Speed

    Reviewed Sept. 26, 2017

    I enjoy the pool classes at either Floyd or Prescott. It made me happy when they added 2 more morning classes at Prescott but then they changed the time to 9:30 which annoyed me. I like to go and be there by 8:30 but they always mess with the pool classes when they change time on a class. Also the women's locker rooms in both areas are quite small. Other than those complaints I enjoy my time there.

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    Staff

    Reviewed Sept. 26, 2017

    My experience has been great. I use to work out in the evening after work but changed to an early morning routine. The morning staff greets all of the customers and says goodbye when leaving. I work out at the Vacaville Elmira club. The men's locker room has improved a lot in its cleanliness. It was hit or miss during the past year and a half. But now the crew who now cleans is better. The floor is organized and equipment put away. In-Shape has been good to me.

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    Staff

    Reviewed Sept. 26, 2017

    Michael ** was very helpful in helping me resolve an issue I had regarding a misunderstanding of the training package. He was very professional and had good follow through. Because of him taking care of my issue, I will now go and post a very positive endorsement of In-Shape (Visalia Demaree) and spread the word to all of my friends and business associates about what a great organization you have. Thank you.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2017

    Omg Czerina ** at the support center was AWESOME!! We had a nice 10-15 min conversation. She was friendly, very knowledgeable, and to-the-point. I unfortunately had to put my membership on a hold; she was understanding of my reason and didn't make me feel like a social deviant for having to do so. I appreciate her time and positive energy. If only all In-Shape employees could be like her. ;)

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    Customer ServiceStaff

    Reviewed Sept. 23, 2017

    Was pleased with interaction with representative Vanessa on phone so I hope my rating I gave doesn't affect her in any way. I am however disappointed with the Air conditioning at the clubs. Turlock on countryside and Ceres on Mitchell AC is programmed to be way too hot for a workout environment. Need to put AC cooler. Also upset with the yearly maintenance fee.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    I spoke with Elizabeth ** in the customer service line regarding my bill. She took care of everything asap and even took the to ask me how the weather is like in NM. She refunded a check that I didn't expect that. EXCELLENT customer service. I hope she gets applauded for her excellent work.

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    Customer ServiceStaff

    Reviewed Sept. 15, 2017

    Merced Yosemite Ave - I did speak to Sharon the club manager, I returned her call and she asked me if everything was still okay from when we last spoke. She did not address the problems about customer service. She did inform me that it takes a few days to receive a credit for the In-Shape goggles that I had to return. The goggles did not work right at all, water seeped in the goggles with each use. All three ISC goggles were the same, the fourth pair that did work well was made from a different brand, called Leader and I did not ask to return those. I hope something is done regarding better customer service skills. Thank you.

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    Staff

    Reviewed Sept. 14, 2017

    The members services agent was very professional and supportive. She gave me much relief by assisting me to get current on my account. Thank you, In-Shape, for being flexible with me over the years. I am a loyal and devoted member and will always encourage family and friends to become members as well.

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    Customer ServiceStaff

    Reviewed Sept. 11, 2017

    In-Shape Health Club Lompoc: I really appreciate how amazing customer service has been to me. I appreciate a positive caring attitude when I'm having a difficult time and have a ton of stress. A huge change from many years ago. Keep the amazing work!

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    Customer ServiceStaff

    Reviewed Sept. 8, 2017

    I called on August 30th to cancel my kids club membership. While talking to Czerna ** She mentioned to me that since I had checked in more than 12 times I could receive a free bag and a bottle of water. She said she would call the gym and notify them that I would be stopping by that day. She even said she would put it in the system so they could see it when I checked in.

    She called me back to confirm that the bag and bottle was ready to be picked up and if the manager had left, he would leave the items at the check in desk. I was so thankful that she had took the extra step to call me back to let me know she had spoken to the club and that everything was taken care of. So I went to the club in Manteca on Yosemite (next to the Big Lots store) later on that evening. As I checked in the girl at the front desk said the manager hadn't left anything there and that he would be back the next day if I wanted to come by to talk to him about it. I told her the story of how I had spoken to someone earlier from customer service and she assured me it would be there. She explained to me there was nothing she could do and I would have to come back. I figured I would stop by the next day to find out what happened. Unfortunately I injured myself at work and have not been to the gym since that day.

    Today I received a call from In-Shape notifying me that my bag and bottle of water was ready for pickup. I asked the lady if it was at the gym next to Savemart and she said yes. So I drove to the same gym and when I got there the lady at the desk said she had nothing there for me and that she would check with her manager. The manager told her to have me to pull up the coupon that was sent to me and he would scan it so I could get my items. By this time I'm upset because I was not told I needed a coupon from the previous person who called me or Czerna. I came by just to pick up the bag and bottle of water since I was on my way home and had gotten the call to get it.

    After having to call customer service so they could tell them to give me the bag and waiting for over 20 minutes since the lady had called the wrong gym, I was finally able to get it. I'm sending this feedback in hopes that maybe something could be done so that if that ever happened to someone else they wouldn't have to go through what I went through. Thank you in advance.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    The customer service specialist (Tracy Grant Line) that I talked to was very friendly and knowledgeable regarding my issue. I was very pleased to have worked with her and as soon as my work load has decreased I would like to once again begin my training. I would highly recommend to any of my friends, the customer care that was offered today.

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    Staff

    Reviewed Sept. 6, 2017

    The personnel makes this club, from the manager, to the desk people to the lady tending the locker rooms on down. Always friendly and helpful, facility looks well kept. I only use the pool and locker room and can tell. Do not frequent any of your other locations.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Palmdale East - I was on the phone with operator Maynel and I have to tell you that she did such an amazing job! She really came through to help me deal with our situation. You have an amazing employee there!! Thank you Maynel!!! Great Job!!!

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    Customer ServiceStaff

    Reviewed Sept. 5, 2017

    I shortly spoke with Mrs. ** I believe in the corporation. She has exceeded my expectations, she's an excellent example of A great customer service. Extremely nice and professional and went the extra mile for me to please me and give me the best options about my situation. She should be a trainer for excellent customer service!! I appreciate it and thank you for having such competent and talented employees like **.

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    Staff

    Reviewed Sept. 4, 2017

    I love the incentives that In-Shape has in regards to checking in and getting things just for checking in and working out. I have been a member with another gym since 2000, but that gym is not out here in Tracy, where I live. There are no locations of that particular gym chain close by, so I chose to sign up with In-Shape since it was the one in town close to my home and work.

    I enjoy the location I go to because it is always clean and not full of people (and that's probably because I work out around 5:30 to 6:00 a.m.). I go to the gym 6 days a week and there is always the cleaning person working and making sure the gym is clean for the day. There are plenty of machines at the location I go to, and I'm not usually having to wait or can't get on the machine of what I want to use. There are also free weights that I use as well. I use the sauna that they have in the male's locker room as well, and it has enough room to fit a good amount of people. I would definitely recommend this gym and my gym location to anyone in the Tracy area looking for a gym to work out at.

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    Staff

    Reviewed Aug. 31, 2017

    I enjoy going to In-Shape on Lincoln Rd. The staff is very professional and knowledgeable. Lots of trainers available for one on one training (if that's your thing). The equipment is kept clean and sanitized. The bathroom facilities, pool, sauna, tennis courts are all well kept up. They offer a variety of classes, which I like at various times (Cycling, Yoga, Zumba, Core Conditioning, etc). There's enough variety to keep you interested. No one bothers you. You can get in and out. I highly recommend this location and gym club.

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    Reviewed Aug. 31, 2017

    I go to both the East and West side In-Shape Gyms. East side is closer to home, west side has a steam room that I Like to use. I attend the pool classes for the low impact exercise due to injuries. Sonia and Nikki are the best instructors.

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    Staff

    Reviewed Aug. 30, 2017

    West Lane Racquet Club - Areas of concern: Parking lot safety and auto burglaries. Lack of regular maintenance scheduling (has been an on-going issue over the years) which creates additional down times, restricted use, and member dissatisfaction - showers, steam room, etc. Employees are friendly and helpful. They go out of their way to assist or compensate members for less than adequate services. There is a disparity between how West Lane is serviced compared to Quail Lakes, Lincoln Village Marina, and Don Ave.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2017

    I spoke with Jina from customer service for my membership on the corporate telephone. Jina was kind, relatable and provided great customer service. Originally I was going to call and cancel due to not having any availability but Jina recommended putting my account on hold which was a great suggestion. I did not feel she was pushy about the choice at all which I really appreciated.

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    Staff

    Reviewed Aug. 29, 2017

    Tracy Blvd - Vanessa was the smartest one I talked to and gave me the right information about my membership and my personal training. The person before her gave me false information. Thank you again Vanessa for helping me. I don't know what I would have done without you. Someone should give her a raise.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    Corp Office was nice about extending out my training sessions in Modesto Floyd In-Shape health club due to an injury to my left knee. Wish I remember the lady that assisted me on the phone from corporate office in Stockton. She should get a raise for excellent service. Thanks again for everything she did.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2017

    On 8/25/17 I spoke with Jina regarding a request for sponsorship made on 7/19/17. She was the third membership services person I spoke to to try to get a response. Jina was very helpful, contacted the appropriate team regarding my issue, and was the first to call me back when promised. I hope her intervention will result in my getting a final decision on my original request.

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    Reviewed Aug. 25, 2017

    I commented favorably last month regarding my personal trainer Cameron and custodial worker Randy. Long time member at Mooney Blvd ISC in Visalia Ca., I have benefited grew my from my membership in reaching my PT goals. With the help and guidance of Cameron, my progress has excelled. Again, and thank you very much.

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    Customer Service

    Reviewed Aug. 25, 2017

    In-Shape Health Clubs Bakersfield Coffee Road - Liz helped with a huge membership mix up that begin on July 19th with another associate. I had received a letter and a phone call from Corporate, asking to clear up the problem, and no one could help but Liz.

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    Staff

    Reviewed Aug. 22, 2017

    I couldn't be happier with my experience at In Shape. I was fortunate enough to get to work with Nicholas **, and will honestly miss the training I got. Further, everyone else I met there (Michelle and Nicole in particular) was incredibly kind and welcoming.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I have been a member for around 4 years and today Cindy from the call line really went above and beyond to fix an error in my membership fees from when I signed up originally. People like her are the reason I chose to come to InShape (Tracy Blvd). She really did listen to my concerns and helped clear up my confusion. I'm really glad she was so tolerant with me because I definitely had an attitude at first. Keep up the good work! Thanks for pushing through that call to help make sense of things for me.

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    Staff

    Reviewed Aug. 21, 2017

    Vanessa was very helpful, polite and professional. She resolved my issue in a very efficient yet very pleasant manner. She is a great representative for your company and should go far. Thank you, Vanessa. It was an honor and a privilege doing business with you.

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    Staff

    Reviewed Aug. 21, 2017

    Vallejo Lincoln Rd - I just want to thank Darla for explaining the personal training prices and what's available for me. She was very professional and helpful. My experience with In Shape employees have not been helpful. It seems like In Shape employees in different cities do not give you the correct information. I called corporate and reach Darla. She was very helpful.

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    Staff

    Reviewed Aug. 20, 2017

    To begin this facility is always muggy and hot. I've brought it to Corporate's attention a few times and the manager (Demaree location). It is also always dirty and unorganized. When equipment is broken it takes way too long to get it fixed. Staff really needs to do a better job at cleaning up since members can't use equipment and put it back. Bigger signage needs to be displayed about gym etiquette and being courteous to other gym members. Trainers need to lead by example. They train their clients and don't re-rack their weights or equipment that they use. I can go on and on. Please feel free to call me.

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    Staff

    Reviewed Aug. 20, 2017

    The best place to swim the indoor and outdoor pools. Great exercise class there in the pool at mornings. People's attending habits are gracious who work there. Clean changing rooms and showers. Trying to go 3x a week. Perfect for seniors in the mornings. Always clean towels. Thank You.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Staff is very welcoming and helpful. There is a variety of equipment which means we don't have to wait for long. The customer service rep Czerina was so helpful and very encouraging. I have had the chance to train with Veronica ** who is amazing and very supportive.

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    Staff

    Reviewed Aug. 18, 2017

    Palmdale East: I was very satisfied with the facility and upkeep of equipment. The personal trainers were great! I had issues with the pool not being open and a period where aqua classes weren't held or there was no instructor. I haven't continued working out for my own personal reasons.

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    Sales & Marketing

    Reviewed Aug. 16, 2017

    Always advertise what members can win for different amount of visits. Like check in 5 times and win a bottle of water, check in 12 times and win a shirt. I am being going for 5 months straight and never seen getting anything. For me that's a false advertising. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2017

    My experience has been nothing short of 5 star. The morning staff and support personnel are always on top of things and very helpful. I use Modesto McHenry facility 5-6 times a week. The early morning crew are awesome specifically Bill and JoAnn.

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    Reviewed Aug. 15, 2017

    I love the number of aqua classes although variety in the morning is limited even if they call the class a different name. Locker room sanitation is hit and miss and management oversight seems lacking.

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    Staff

    Reviewed Aug. 15, 2017

    Staff not very friendly... Never a hello, goodbye, how are you nothing. Even the training staff can walk right by you and not even a smile. Too many young people that just walk around and play on their phones. Glorified baby sister.

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    Staff

    Reviewed Aug. 15, 2017

    Love this gym. I enjoy my time there. Most of the staff is super nice. All the different areas make the gym seem less packed. And there are tons of tennis courts. My only complaint is that the hours are really bad on weekends. The gym closes early on all the days I can stay longer.

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    Staff

    Reviewed Aug. 15, 2017

    I truly feel sorry for those who are only able to experience the lesser clubs in town. You have no idea what you are missing. Throughout the years I've belonged to many health clubs. There is absolutely nothing that compares to In-Shape! Great staff, friendly service! Best Club in Bakersfield!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    What a wonderful customer service experience... Czerina ** (Stockton March Lane) was patient, professional, knowledgeable and answered my questions in a manner which did not make me feel stupid. Czerina is a "Keeper," pay her more money... she is truly deserving. My Standing Ovation for Czerina **!

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    Staff

    Reviewed Aug. 12, 2017

    This CSR was, thoughtful, thorough and polite. She handled all of my concerns. That had not been previously followed through on. Thank you so much. In-Shape, Cathedral City is a great gym. That is seeking to keep members instead of alienating them. Thank you so much. God Bless!

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    Staff

    Reviewed Aug. 11, 2017

    Today I called corporate regarding my membership. I thought it would be a hassle, but Mary made it simple, easy & a lovely experience!! She was very kind & extremely professional. I would highly recommend Inshape to family & friends! Thank you Mary. :)

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    Staff

    Reviewed Aug. 11, 2017

    In-Shape Hanford California period for a very long time has embezzled members funding for annual maintenance fees of 29.99. They have failed to replace the equipment. They have failed to fix equipment. They have discriminated and been biased towards members and do not serve the interest to the members but serve their pockets financially.

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    Staff

    Reviewed Aug. 10, 2017

    Overall the club and staff is amazing. They greet you when arriving and wish you well on your way out. A few things I feel could be addressed: free weights being left out by members, the staff should do a floor sweep hourly to put the weights away, pick up towels and bottles left on the floor. This isn't a club issue as much as it is a lazy member issue. The locker room floor and bathrooms could use a good deep cleaning and lastly, the pool is cold. It's not just me, other members make comments when easing into the pool. We're told it's kept at 80 degrees, but when you keep the thermometer in the small water/ bucket area it is going to register at a higher temperature.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 8, 2017

    If I could give ** (Vallejo Lincoln Rd) 10 stars I would. She was not only prompt, courteous, and professional, but she answered the phone in the cutest way that it made me smile. I told her that I was old and it had been years since a woman with such a lovely voice spoke to me as wonderfully as she did. Thank you Vanessa for handling my account requests and explaining everything to me is the more efficient and effective way. Take care and have a wonderful day, and thanks again for making my day.

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    Customer Service

    Reviewed Aug. 5, 2017

    Prior to this, my experience with IS has been very good. Recently, the music volume has been so loud it's deafening and distracting. It interferes with any consultations and/or TV programs that are offered as entertainment. I've mentioned it to the front desk and have sent a note to the management and have had no response.

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    Staff

    Reviewed Aug. 5, 2017

    Even though a lot of the staff has changed since I joined, I still thoroughly enjoy my time there. Nancy deserves a huge employee appreciation act, she is PHENOMENAL. Connie is great as well! I can't wait to come back but 2 babies with another on the way & full time night shift makes it too difficult for right now. Thank you for being such a great business!

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    The lady I talked to on the customer service line regarding my account, I believe her name is Adelina, was courteous, respectful and professional. She was kind and helped me resolved my account. Amazing customer service!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Lancaster East - The customer service representative (Maricila) was great. Very attentive to my needs and went above and beyond to assist me with getting back on track with my membership. Served as a true blessing to me.

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    Staff

    Reviewed Aug. 2, 2017

    Ceres - I would like to thank Liz for her time & help. She was so kind and understanding. In a moment of my life where things haven't been so great, she put a tear in my eye & smile on my face. She helped me more than she most likely knows. Gave me knowledge on what to do in the future. Thank you again for your time, help, & kind heart. Our family appreciate you, & In-shape!

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    Staff

    Reviewed July 31, 2017

    Very Happy with In-Shape. The Sereno Drive Location suits my focus on Weight Training, great equipment, well maintained, clean, dedicated staff, members who are serious about getting in shape. Love it!

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    Customer ServiceStaff

    Reviewed July 31, 2017

    Ebony ** was very professional, caring, understanding and very helpful to my needs. I honestly felt like I was talking to a family member we together decided what was best for my situation I can’t thank her and in shape enough for making my day just because of Ebony and her positive vibes. You guys have a customer for life. Thank you Ebony. Customers are truly blessed and in good hands when Ebony ** answers your call!!!

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    Contract & TermsPrice

    Reviewed July 31, 2017

    Ridgecrest: I am dissatisfied with the policies regarding the grandfathered membership contracts. I would like to remove certain members on my account and feel that it is unfair to charge a new enrollment fee due to the memberships currently available. When I first started the gym a few years ago I had paid an enrollment fee as a new member. However, now that I would like to make changes to my account I was informed of the enrollment fee I would have to pay on top of a processing fee. After speaking to the corporate office a woman I spoke to gave me an option of a more reasonable fee to pay for the enrollment and offered to waive the processing fee. However, there is still an enrollment fee necessary to pay. After thinking it over, I will be canceling my gym contract. I would like to keep my gym membership for myself but I don't feel the current policies regarding my membership contract are fair to me.

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    Staff

    Reviewed July 29, 2017

    Made brief contact with sales rep concerning my billing options... She (can't recall name) was extremely helpful & knowledgeable. She made me feel comfortable & relaxed. No pressure added... Great job. Thanks.

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    Staff

    Reviewed July 29, 2017

    Ebony was super friendly and helpful with my problems regarding cancellation of my membership. She recommended alternatives for membership next time I am home for break when I am visiting my family. She was very understanding of my situation and resolved the issue efficiently.

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    Customer ServiceStaffProcess

    Reviewed July 22, 2017

    My experience in the beginning with In Shape was horrible. I received via text message that my account had been cancelled. I called the number on the email which was PT corporate and talked to a girl there (can't remember her name). At no time did she try to solve the issue, never asked to verify any information or ID #'s on me, said the account had been set up for cancellation and all I could do was to go to Lodi club and re-fill out paper work all over again.

    My entire account was messed up, no one from In-Shape even called to try to settle anything. You just cancelled my PT training without even talking to me. Amanda, the GM at Lodi that I talked to the next day was great and referred me to corporate. Darla at corporate is the person that actually took the time to solve my issue. Constantly kept informing me of what she was doing as she process and completed different steps in the process. I closed my account at another gym to start at In Shape so my first experience with the club was not a good one. Both Amanda and Darla were understanding of the issue and took whatever steps they could to settle the issue.

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    Staff

    Reviewed July 22, 2017

    I enjoy working out at In Shape on Coffee Rd in Bakersfield CA. The staff is friendly and always greets every guests. Often too the staff will talk to you as a member, to see how things are going. They also ask if there any they can do anything to improve the gym. I have been to a couple of the other locations and I don't feel the same friendliness shown at the Coffee Rd location.

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    Staff

    Reviewed July 21, 2017

    Great place to spend some time for me. Getting or trying to lose a little weight and get the regular exercise me as a senior need. I wish people would read the signs on the machines and wipe down after use. So many use and walk away. But all and all the staff is great.

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    Staff

    Reviewed July 21, 2017

    I like it. There the temp is always comfortable. I can ask for help and get it if I want. Always greeted with a smile by the staff. The lady that does the change rooms floors always smiles and says hello. I like that the way to use the machines are printed on the machines themselves. Love that this facility has the spa on the outside so both men and women can use together. My favorite is the pool. Water is nice, Kids are not all splashy and if I don't want to see kids I can come when the pool is closed to them.

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    Staff

    Reviewed July 21, 2017

    My experience was very pleasant, helpful and professional. It took less than 5 minutes to get help. Thank you for being accommodating with my membership while I recover from having surgery. Looking forward to my return. Thank you!

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    Reviewed July 20, 2017

    The gym and self is really good but I'm very disappointed in the fact that it's only an hour for child-care services at Palmdale East when in Bakersfield it's 2 hours. I don't believe that's enough time for you to do a good workout and with all the classes being anywhere from 30 minutes to an hour long that is just and not enough time so I would greatly appreciate it if you guys can make it 2 hours as well cause from what I seen they have enough people to manage Kids for 2 hours. I greatly appreciate your time and please if you can - do this. That will be awesome. Thank you.

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    Staff

    Reviewed July 19, 2017

    I thank the staff and the personal trainers. I was able to get "in shape" before my gastric bypass which I believe led to a speedy recovery, and after the surgery the personal trainers assisted in me losing 100 pounds. I was 268 when I applied for the gastric bypass, on the day of my surgery I was 244, and one year after surgery I was 144. I have kept the weight off for 4 1/2 years. Unfortunately in these hard economic times I am forced to let my membership go. But this is one thing I will look to re-start if finances permit in the future.

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    Staff

    Reviewed July 18, 2017

    Modesto McHenry South - I spoke with ** about an staff related issue. She was very empathetic, an excellent listener and took my concerns seriously. She is a great representative to the In-Shape team.

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    Staff

    Reviewed July 13, 2017

    Question was concerning my account. I'm having knee surgery and wanted to put my membership on hold for two months. She explained yes it would be done and I would receive an email confirming our phone call. She was pleasant, spoke clearly, friendly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 13, 2017

    I want to share my 5 star customer service experience at the Salinas North East. My coworker (a new referral) and I approached the service desk and Tabatha ** was the young lady working that day. She was friendly, enthusiastic and appeared to be pleased in answering the questions we had. She made suggestions, but was not pushy on upgrades (I believe this is what made my friend consider it for next month). I also am likely to look into additional benefits. She addressed my friend's questions and ensured we had received all the information we needed. Sadly enough in the 4 yrs I been a member I have not received this level of quality service.

    She is a great role model of what kind of customer service would make In Shape excel. As members we want to feel like we are welcomed, that our questions matter and that employees are there voluntarily and not just going through the day for the paycheck. I also want to give high praise to Ms. ** whom cleans in early mornings. She is dedicated, polite and efficient. She keeps the locker area amazingly clean. Management make sure to praise and recognize these employees. Remember that their behavior not only represents In Shape but also makes your job so much better and makes your leadership shine!

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    Staff

    Reviewed July 11, 2017

    Laura was great at answering my questions about processed payments. I wish the lady I had spoken to on 7/3/17 gave the information Laura did, because I never would have made payment if I had known that the payment would try to process again. Thank you Laura for keeping me informed. I am going to ask for you from now on.

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    Staff

    Reviewed July 11, 2017

    I have thoroughly enjoyed the InShape on Lincoln Road, Vallejo. It's gorgeous and the staff is friendly. It would be nice to have a member of member services available in the evenings. Also, I think it would be great if staff walked around the gym just to make sure people aren't going to hurt themselves by doing something incorrectly. The circuit training at this gym is awesome. But there are people who get on one machine and stay on it for 30-40 minutes. They're not using it as circuit training, which really does blow it for those of us who are using the circuit training. Thank you!

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    Customer ServiceStaff

    Reviewed July 11, 2017

    The lady who helped me over the phone working customer support was very helpful and nice. The club itself could use some TLC, there doesn't seem to be anyone making sure the club stays clean. Water bottles, towels, etc will be left on equipment for days without getting cleaned. Also the free weights and other gym equipment never gets put away making it hard to find when you want to use it. I think it would be a good idea to have someone walking around the gym keeping it tidy so it doesn't get as messy as it does.

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    Customer ServiceStaff

    Reviewed July 10, 2017

    Elizabeth did a great job handling my issue with the Stockton Quail Lakes club. I called in pretty upset and she was able to go above and beyond my expectations, calming me down and professionally taking care of my membership issue. Thank you!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2017

    I want to provide feedback on your employee Elizabeth **. She provided excellent customer service to me today. I really appreciate her efforts and professionalism. She was able to resolve my issue and providing prompt feedback to my questions.Thank you Elizabeth.

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    Staff

    Reviewed July 9, 2017

    Thank you Isa **. I had the great pleasure to talk to Isa, she was so friendly and helpful, so professional and kind. She understood my concerns and helped to solve my issue. Thank you again Isa, you made my day happy.

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    Customer ServiceStaff

    Reviewed July 7, 2017

    After several emails and calls **, CALL CENTER REPRESENTATIVE II, 6 S. El Dorado St Ste 600 Stockton, CA 95202, was the only associate to answer all my questions with pleasing professional demeanor! Thanks so much.

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    Customer ServicePriceStaff

    Reviewed July 7, 2017

    I called a few weeks ago to cancel our memberships. We had no complaint with the club, just got involved in other activities and did not visit. We were using autopay. In July, one membership stopped but the second continued to charge. I called the toll free number and was told that my husband needed to call to cancel his. This made no sense as I had been a member since 1985, switched to In-Shape when they bought Spa Fitness. My husband had never contacted or had any dealings with In-Shape about his membership. I do understand protocol and called back when he was available. This representative was extremely helpful, gave me more detail than the first and clearly understood my concerns. She canceled his membership and requested a refund for the July charge. She did a great job. Sorry that I did not keep her name.

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    Customer ServiceStaff

    Reviewed July 5, 2017

    Stockton Quail Lakes - I just spoke to Ebony on the phone regarding gathering more information about canceling my membership. It was one of the best customer service interactions I have had in a long time and am very appreciative of her upbeat attitude, nice energy, and overall commitment to making sure all my questions/concerns were addressed. Thanks Ebony!!

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    Staff

    Reviewed July 5, 2017

    I've wanted to go to water aerobics for my health and weight for a long time but couldn't really afford it. We finally decided my health was more important and joined, and at $20 a month, with a 24 hour gym, pool, spa, sauna, tanning beds, TONS of equipment and MANY classes to go to, it's an awesome deal! I now go to water aerobics every day of the week (except weekends when there are none!) and I absolutely LOVE it! I ESPECIALLY love Joe's class... He is amazing! He knows what he's doing and works every muscle group. If you have injuries or problems with certain areas (knees, shoulders, etc) he comes to you and adjusts whatever we're doing so you'll get the most benefits without injuring yourself. He's encouraging, enthusiastic and funny and his classes are always packed! To end each class he does a mini meditation thing with facial yoga and positive thinking... It's wonderful! Thanks In-Shape and thanks Joe!!

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    Staff

    Reviewed June 28, 2017

    When I became a member many years ago I was going to different location. Once the location on Demaree in Visalia opened up next to my office, and they finished renovations, I immediately switched and started going here. I have been working out with my trainer, Kella, for about 2 years and also love her encouragement and motivation. All of the staff here are great and everything is kept clean and orderly. I'll be going here for many years to come.

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    Reviewed June 28, 2017

    I visited In-Shape about 6 times and other gyms as well, I kept coming back for the reasons of many bathrooms, space, clean, hospitable, Zumba Classes, nice atmosphere. I have also meet many new friends.

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    Reviewed June 28, 2017

    I want to start by saying, I enjoy the location and convenience of the hours at my local branch. The downfall to this location is the cleanliness of the woman's locker room area and the swimming pool. Not always the best.

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    Staff

    Reviewed June 28, 2017

    I signed up with a personal trainer about a year ago because I decided to make a life change following the aftermath of some cancer surgeries. I was in a pretty weak condition and I had mobility issues. A job that is mainly sedentary certainly didn't help. At first I had a male trainer who, though quite friendly, didn't push me at all. When he left the gym, I got this little young thing, Brianna, as my trainer. At first I wasn't sure about her, but now I love her! She has helped me loosen up my joints. I can reach much higher than before! I can feel muscles where I never knew they existed.

    She listens to me, pushes me just enough, and continually changes my routine as needed. I am much more comfortable with a female trainer than I would be with a male trainer. If you look at me, it doesn't appear that I even know what a gym is due to my pudginess. I never feel judged by Brianna. She always has a genuine smile and a good sense of humor. I plan on staying with her for a long time. I would recommend that other women take that step toward a life change. If you are in Salinas, sign up with Brianna.

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    Staff

    Reviewed June 28, 2017

    Having ms for 29 years spin affords me the ability to expand my quality of life, Michele is excellent in broadening that experience in her class allowing self exploration in goals with achievement. Great class.

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    Reviewed June 28, 2017

    I truly enjoy having a trainer helping me with a my workouts. My trainer, Jomar, is very well educated and is able to apply his knowledge to my workout. He has given my specific workout that target those nasty areas we forget about. Jomar is great. I am sure all the other trainer at InShape have the knowledge and qualifications to help everyone better themselves.

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    Reviewed June 28, 2017

    In Shape on Holiday Lane in Fairfield really rocks. There's a family feel to the club. The personnel always are genuinely glad to see you and make sure your gym experience is the best. I especially like Diana, Jason, Corbin, and Eric. Also, the gym is kept very clean and the equipment well maintained. I would highly recommend this gym for experts and novice alike.

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    Customer ServiceContract & Terms

    Reviewed June 23, 2017

    I signed up with In-Shape in Cathedral City, CA back in Sept 2015. I found out 3 weeks later I was pregnant and was put on immediate bed rest. I kept in touch with the Cathedral City gym through email and phone all through my pregnancy and even after. After giving birth I was told I had to undergo surgery for my heart. I contacted In-Shape and asked to be refunded for the 6 months I prepaid for the personal trainer. I was told to send in a note from my doctors office stating my condition. I did that within 3 days. June 5th I sent my letter into In-Shape. I have called almost every day to get the run around each time. No one can give me a straight answer.

    They say when I paid I signed a contract that states all money is non refundable but yet the contract I signed states if due to medical issues funds can be refunded. I have spoken to Andrew ** and Even **. No one can help me. The only response I get is "WE ARE WAITING FOR A ANSWER" It has been 14 BUSINESS days since the letter was received and sent to accounting. I have been told every time "we are just waiting". I don't understand why they will not refund me my money due to my heart needing surgery and me being unable to work out.

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    Jennifer increased rating by 3 stars.
    Customer ServiceContract & TermsStaff
    After a positive interaction with In-Shape Health Clubs, Jennifer increased their star rating on July 7, 2017.

    Updated review: July 7, 2017

    Thank our very much for contacting me reguarding this situation I am very happy to say that this matter has been corrected and resolved. I am happy to know that customer service is still putting the customer first and I was very grateful for someone to reach out to me and apologize for any inconvenience I had. THANK YOU

    Original Review: June 10, 2017

    I have been a member with In-Shape since 2013. My husband and I and my daughter have been paying on an old plan of almost 80 a month. My husband went in the cancel the membership because with three kids and two full-time jobs it's hard to get to the gym for so much money. It had been almost four month since we had gone. He talked to a consultant named Patty and she told him that we could resign on a month to month contract for 39.99 for both of us and extra &15 for my daughter. She also stated that the $99 processing fee would be waived since we have been a customer for so long and she was happy we decided not to cancel.

    Unfortunately since my husband was not the first on the contract I needed to go in and verify the changes. I walked in the gym about three days later and when I talked to the manager he said that he had "never heard of anyone ever getting their fees waived" and that Patty was fired last week. I was a little upset cause he said I had to pay the processing fee $80 so that I could have a $39.99 membership. He was very rude and made me feel kinda stupid. Mind you. I am a teacher for a school district. He said he would be happy to change me back to my old memberships and refund my $80 but that was a stupid suggestion because he knew I wouldn't take that, who would. I almost feel like going and canceling my membership altogether. I think I was just in shock from how I was treated. Almost belittled and I had my daughter with me. There is always another gym.

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    Reviewed May 31, 2017

    I have been a member with my family at this location for almost 2 years. My 2 children are also members and go to the Kid Zone for childcare while I'm using the gym. I've seen in the last year that the cleanliness of this gym has gone downhill. Especially the Kid zone! My children's clothes and hands are always dirty after playing INSIDE in Kid zone. Which is obvious that they do not clean the play area. My daughter has told me before that kids have gone potty on the slide. This is disgusting. The kid zone has probably over 50 kids per day and even more during the summer. For as much as I pay for membership fees, they can at least clean and sanitize the kid area daily. Very disappointed and looking into going to another gym in town that has childcare with a CLEAN and SANITARY area that is safe for my children to play.

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    Staff

    Reviewed May 23, 2017

    In-Shape has a friendly staff that always greets you and wishes you a good day. The gym itself is clean and machines are kept up. My trainer, Dominique ** is amazing and always pushing me further. I appreciate his knowledge and expertise and look forward to our workouts.

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    Staff

    Reviewed May 19, 2017

    Hi. I've been going to the In Shape west gym for about two months now. I so enjoy the staff, very friendly and they are always willing to help if a problem or question arise. Sean is a very aware manager and his awesome attitude is very inspiring. The dressing areas are clean and organized... One problem which I feel can be fixed are the weight scales... Some are accurate and others are not. But I feel this could be a easy fix. Peace.

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    Customer ServicePriceStaff

    Reviewed May 18, 2017

    Horrible. I find it curious that the corporate headquarters fails to realize that the spectacularly moronic billing department completely negates ANY positive experiences that a member might have in any of the club locations. Instead of focusing on all their members' awareness of their rhumba class offerings, they really need to get their billing department's act together.

    In Dec. 2013, my sister gave me the generous Christmas gift of a year-long membership with In Shape, which I put to relatively good use up until the last month or so before the membership was to expire. A considerable amount of time AFTER the membership was to expire, I went into the club and had my card scanned to make sure that my sister had not signed me up for another year. I was told that my membership had definitely expired. That was in Feb. 2015. On May 10th this year I received a letter telling me "we attempted to draft your monthly dues and were informed the "Funds were Denied"...."If no payment is received by the end of the month, then the full balance and next month's dues will be drafted on the 2nd of the following month. This may exceed 3 times your normal draft". Wow.

    Had they been billing my sister for two years for a membership that I didn't even know I had? She assures me that is not the case. But in talking to the billing department, I was told that a membership "automatically renews". I know this is not the case with my membership, which was prepaid, and I had confirmed that the membership had expired. And why are they charging me the Golden Sneaker discount? Now they are attempting to bill me via email with a credit card number that doesn't even belong to me. I spoke to Maricela who was pleasant enough, but she definitely did not resolve the problem.

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    Customer ServiceStaff

    Reviewed May 16, 2017

    I use the pool at least 3-4 times per week and this past month it has been very poorly kept up. I see a lot of fine debris floating in the water and it constantly cloudy and dirt piled in corners and along sides on bottom of pool. For a while they were keeping it up pretty good. I normally rarely ever complain but it is getting so bad that I finally need to speak up. Management at that gym is useless. You mentioned something to them they don't even care. You call and ask question before driving out to find out status on pool the clerk at the desk doesn't have any knowledge. They answer "I don't know." What customer service is that...

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    Staff

    Reviewed May 13, 2017

    Love the staff and Zumba classes. Especially the classes instructed by Alex. Only complaint I have is the locker rooms. Often, the girls' locker room is out of toilet paper and plastic bags, and the showers could be kept cleaner.

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    Staff

    Reviewed May 13, 2017

    I enjoy the monthly giveaways as a member appreciation! I choose to attend their gyms over 24 hour fitness, even though, I've been a member of 24 when they first started out. So in my 17 years, they never show members any added appreciation, and only closed clubs, regardless of members attending that club or not! Members love to feel appreciated also, not like the club is doing them the favor of being open!

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    Staff

    Reviewed May 13, 2017

    I love In-Shape. This place has a lot to offer a person that is just starting to workout, people who are trying to stay fit, and those who have been work out for a long time to continue to workout. I love the staff there. I just love In-Shape. Thank you.

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    Staff

    Reviewed May 13, 2017

    If I could use one word to describe this specific location, I'd use marvelous. The staff always gives off the happy energetic vibe (at least the ones that are there when I go) you need when you're trying to talk yourself out of just another workout. The machines are always clean and there are usually a group of machines available UNLESS you go on a Monday when every single machine is taken by those who made bad food decisions (or drinking decisions) over the weekend. No judging here! Because I usually make bad food decisions every day. Anyway! This gym, this location AND the staff are incredible. Thank you!!!

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    Staff

    Reviewed May 13, 2017

    I really enjoyed going to the gym, it's not one of the bigger ones which I like. Most of the staff is really friendly, they greet you with the hello most of the time. The main reason I keep going is mostly because of the training staff. My trainer is Christian. He's pretty awesome, the head trainer Nick is always supportive too!! The machines are always pretty much maintained and the gym is clean for the most part. Can't think of nothing really bad to say. I love my little neighborhood gym.

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    Reviewed May 13, 2017

    Myself and my husband use the gym regularly and are happy with the layout, classes offered and equipment. We have a few complaints. The locker rooms need cleaned more often and the facility always have problems with the steam room working.

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    PriceStaff

    Reviewed May 13, 2017

    We have had a great experience with In-Shape since we started. They provide child care for 2 hours in kids zone, personal trainer, a pool, and so many other features. My husband is handicap and they have been amazing in the amenities they provide to help his recovery. Even though they are expensive, I recommend this gym to everyone.

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    Staff

    Reviewed May 5, 2017

    Great place to work out!! There are so many choices for classes and I have recently started doing Yoga!! It is so much fun!! In-Shape is a very clean establishment and that's important to me. I also really appreciate the desk staff that always greet me with a smile. Thanks In-Shape!!!

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    Customer ServiceContract & Terms

    Reviewed May 5, 2017

    This critique is targeted at the Stockton, CA In-Shape corporate office, and not our local gym. Vacaville's In-Shape clubs are wonderful, especially our neighborhood club at Brown's Valley. Our complaint is directed at the billing errors In-Shape's Stockton office has made; namely charging our credit card for monthly dues after we'd already prepaid for the period starting 2-6-17 and ending 2-6-18. I had to spend hours on the phone in April in order for the Stockton office to refund $501.99 to a credit card we used for our 2016 prepaid contract. This meant that In-Shape corporate office retained our credit card data and then made unauthorized charges against it for this current PREPAID membership.

    If that's not bad enough, we just received a bill today for $195.99 FOR THE SAME PREPAID MEMBERSHIP!!! We are livid, and ready to contact the Solano County District Attorney. We no longer trust the company to treat us fairly and respectfully. It is absolutely unacceptable that we have to keep contacting the Stockton office regarding this billing error. It begs the question; how many other customers are being double billed for prepaid yearly contracts? Considering the fact that In-Shape had to make restitution of $23 million last year for billing errors and other questionable membership practices, we are surprised that the Stockton office didn't ensure that they'd completely resolved their mistake when they refunded us the $501.99. Maybe this critique will help not just us, but other loyal customers who choose to pay for their membership once a year.

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    Verified purchase
    Staff

    Reviewed May 4, 2017

    I had not been a member of a gym in many years because in the past when I did have a gym membership, I always found an excuse not to go and it always ended up being a waste of money. Rileigh ** convinced me to go in and just look around and so I did and I fell in love with the place because of the variety of things available. I love the exercise classes and the circuit training area.

    The only class I do not like is spin and I have attended spin before and loved it. The spin class here and instructor is not very customer friendly, the bike hard to figure out. But overall I am thoroughly enjoying my membership. I see Rileigh almost every time I go in and she always checks on me. I have recommended this place to all my Facebook friends and coworkers!!!

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    Punctuality & SpeedStaff

    Reviewed May 4, 2017

    The women who work in kid care are all amazing. We miss Elizabeth terribly and can't wait for her to return. Aimee and Dawn are so sweet and caring with my children. I love how they do coloring and activities with them. The ladies at the front desk always greet me with a smile. My only complaint is for the Diamond Club. I expect a few differences than the other clubs. I would love to see kid care open on Sundays for a few hours. I would also love to see easier kid care hours, e.g. 8-12, 2-8. Most kids are winding down for bed by 8 pm. The machines are always repaired quickly.

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    Sherry increased rating by 3 stars.
    After a positive interaction with In-Shape Health Clubs, Sherry increased their star rating on May 26, 2017.

    Updated review: May 26, 2017

    Kiota had called the corporate office and came to a helpful negotiation with them for us. I was very pleased that she was able to help get some of our funds back for us. I am upgrading the stars for her cust. service. We are on a very tight budget and things are hard to come by.

    Original Review: April 28, 2017

    We signed up for In-Shape and we asked them if they were a part of Silver Sneakers. We are both disabled. We asked the person we signed up with, personal trainers, staff, etc. We even asked if they would let us know when it would be available. Our membership was free under this. They charged us under fraud for 2 years because we found out they DID accept it! We canceled them and they asked us to pay another 30 days. We stopped payment and they even tried to change their name 2x on the routing # to access my account! How dare them!! They owe me money!!

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    Customer ServiceSales & Marketing

    Reviewed April 25, 2017

    When I signed up for the Personal Training Sessions, it was made very clear that canceling would be very simple. I knew that I was going to be moving, and it was very important that I would not be charged once I canceled. Four months later I'm still getting charged and I'm not even a member of the gym. When I called to get this taken care of, I was informed that I need to show proof that I moved in the form of change of address to stop the payments. I was informed that once I show proof, I will still be charged for canceling. Customer service was not helpful, because they don't have enough authority to assist in the matter. This is ridiculous, and a scam!

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    Lloyd increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with In-Shape Health Clubs, Lloyd increased their star rating on April 24, 2017.

    Updated review: April 24, 2017

    Now resolved but the whole situation did not have to happen if their data clerks would have done a better job

    Original Review: April 20, 2017

    I e-mailed In-Shape in February to cancel my wife and I memberships. I noticed for the last four months money being deducted from my bank account from In-Shape for dues? When I called this morning to find out why the lady had me on hold for over 20 minutes said they had canceled my membership but did not follow through on my wife's? I wanted to rejoin In-Shape in a few months after my knee replacement but now I'm not sure how In-Shape values its members.

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    Customer ServicePriceStaff

    Reviewed April 12, 2017

    Customers beware, staff will misinform you and try to overcharge your bank account. When you call them out on this they will say sorry, but that they can't give you your money back but will credit your account for a future bill. When you tell them what you are looking for they will tell you no problem, but beware, everything is asked about they said no problem and none of it was true. Basically they will charge you for a service they won't provide, then give you the run around with no one actually doing anything. This is my latest email but don't believe anything will come of it, they only care about $ not if they're really providing you with good customer care.

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    Contract & Terms

    Reviewed Feb. 24, 2017

    In-Shape has been attempting to collect monthly fees after the contract had expired. I have not been there in over a year, that's over $600 in fees for something I never used. And they are still trying to debit my bank account every month. This has got to be illegal, fraudulent activity. Do not do business with this sham of a Health Club!

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    Staff

    Reviewed Jan. 27, 2017

    This gym is really unsafe (Vallejo, Ca Sereno Drive Location). So many robberies & break-ins. I’ve witness this and heard mean stories from other members and employees at front desk… I believe something needs to be done. They need a security guard and better lighting. There is NO lights in the parking lot. There are so many homeless people sitting outside and around the facility even people just smoking weed. There are a lot of people just sitting in their cars even campers that are there everyday I go... I feel really unsafe walking to my car and parking my car in the parking lot. I am almost ready to cancel my membership and go to a safer location with better lighting and possibly security. I hope something can be done. I love this gym and don’t want to leave but my safety is more important.

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    Customer ServicePriceStaff

    Reviewed Jan. 15, 2017

    I use to like to come here to the Victorville In-Shape because of a certain employee who no longer works the front desk. She was so kind, always saying hello with a name attached to it, but she moved up and my rating is based on the number of times since then coming in this gym. It is sad that not one person acknowledges you with a hello. So many times, it is co-workers talking to one another about meaningless things, not lifting their heads to say a few simple words like "hello", "how are you", "have a great workout" or "have a nice day". How rude is that and at times I just want to walk out because of the constant ignorance from the staff.

    In every business, customer service starts at the moment you walk into the establishment. Mother Teresa once said, "Kind words can be short and easy to speak, but their echoes are truly endless." So many different people work at the front desk, but kind words don't cost money to speak and you catch more flies with honey than with vinegar, and positive words help both the speaker and the person who hears it. You never know what kind of day they are having and it only takes a few words to help their day get better. My goodness, what does it take to stop being so rude?

    Another reason I am rating it so low is that I have been hurt in this gym in the last couple of weeks. The first time I was hurt, the staff attended to me, wrote up an incident report but when I asked for ice there was none. In every situation, there should an abundance of ice available no matter how big or small the accident. Just last Sunday, I was hurt again with a racquetball and when I went up front I asked for some ice and the girl says there is none and I asked "why?" She was rude and couldn't give a decent answer and didn't bother to ask me if I was okay. I walked away upset and I think in customer service, you have a unique opportunity to be kind to a variety of people that might be upset or stressed out. By using the right opportunity to speak positive words and phrases into your conversations with everyone can really boost their day.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2016

    What a shame. Friday December 2, 2016, when I left the gym in the morning the wet sauna was working. I was away from In-Shape for a whole week. As I returned to the gym this morning Monday Dec 12th, guess what, the wet sauna was temporary closed again and a worker was mopping it. He also said it was broken again. Other members told me that on Wednesday Dec 7th, someone had placed a towel where the steam comes out of the pipes inside the wet sauna. He described this person as a ** complected male. Seriously the rules need to be posted in other languages. It is not fair for the ** people to follow rules posted in English when there is no other rules posted for non-English speakers. This is my second complaint to In-Shape Corporate office, I feel that this complaint should be sent again including first letter that was written and sent on November 28, 2016. This makes it the 5th time in 6 months.