In-Shape Health Clubs Reviews

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About In-Shape Health Clubs

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In-Shape Health Clubs is ranked one of the top 20 health club companies in the United States and owns and operates 69 locations in California. Founded in 1981 with one club and a vision for helping people stay healthy and have fun, the company has experienced strong, consistent growth that has exceeded expectations.

In-Shape Health Clubs Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase
    Staff

    Reviewed Dec. 14, 2017

    Victorville North - I am a member, and I arrive every morning between 4-5 except on weekends. Reika (I think that is the way to spell her name) is always pleasant, greets you with a smile and a good morning. It is a pleasure to see her every morning!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 8, 2017

    I called support center because I was having issues with one of the employees not letting me enter the In-Shape in Manteca at 1805 Yosemite. The employee who says he was a manager has in the past given my sister and I problems with entering this In-Shape when we were allowed to enter many times before. He said we were not allowed in and that I had to call the support center. I called and Maynel ** was very helpful. She figured everything out quickly and got me back in to the gym. Great customer service from Maynel at the support center but horrible customer service from the employee at the front desk.

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    Contract & TermsStaff

    Reviewed Dec. 4, 2017

    Palmdale West is failing to enforce their own Rules & Regulations specifically in regards to code of conduct rule number 7 "Do not drop weights" as posted on the wall, online, and in the Rules & Regulations document signed by all members. I have continually been filing complaints online and in person regarding the health and safety issues, staff apathy, lack of enforcement and attention, and overall negligence in providing proper equipment and concern for the activities occurring in the gym.

    This problem has been ongoing for quite some time, resulting in my inability to use facilities in spite of my pre-paid membership. My hearing and health has been negatively affected due to the amount of weight slamming that occurs every time I'm at the facility. My complaints fall on deaf ears and having filed multiple complaints, I would expect that management and all staff would be highly engaged in their obligation as the contract states enforcement of, " these Rules lies primarily in the hands of the ISHC Club Management whose principal responsibility is to assure members of all the courtesies, comforts and services that we provide."

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    Customer ServiceStaff

    Reviewed Dec. 2, 2017

    Stockton March Lane - Monique at Corporate was very helpful in helping me after my husband's death closing his account on which I had had membership as spouse and opening one under my name. She took into account that we had been members since 1988 and did not charge an enrollment fee. She returned my calls and was always polite. Leon, too, was polite and executed the new membership efficiently.

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    Customer ServiceStaff

    Reviewed Nov. 30, 2017

    I just want to say Agent: Czerina ** is the best. She met my needs! Other agents I spoke to would not work with me. But she did what she could to make comfortable. Because of her I will continue my membership with In-Shape (Cathedral City). Her customer service is outstanding and she deserves a raise!

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    Customer ServiceStaff

    Reviewed Nov. 27, 2017

    I spoke with customer service Monique **, she was very professional and courteous. She helped me to understand my membership and made sure that I was aware of the promotions that working out could offer.

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    Staff

    Reviewed Nov. 22, 2017

    I made a phone call earlier to corporate. My customer supporter Czerina I believe... helped me 100% and completely satisfied me as member on In-Shape. I’m am very pleased to have been helped with her today. You need more representatives like her on your staff! Thank you very much!!!

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    Staff

    Reviewed Nov. 13, 2017

    Vallejo Lincoln Rd - There is always equipment left out, especially in the front area. Even the personal trainers will leave the equipment they used with clients out. Also, the personal training sessions are far too short to get any real work done. If half the time is spent discussing nutrition/workouts throughout the week and the other half working out, then there is only 15 minutes or less to get work in. Another thing is that the women's locker room always smells of urine to the left when you walk in.

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    Reviewed Nov. 9, 2017

    THIS GYM IS THE BEST! They have just about every piece of equipment under the Sun for a full body workout including ropes, platforms & kettle balls (sans a monster truck tire:). They even have an aerobic/dance room with 180 degrees of mirrors & dimmable lights (for us early birds:). Also, the hydromassage beds w/ the VIP upgrade is a big plus for a runner like me. And probably the biggest tell-tale, in my opinion, of a professionally ran fitness business is: *equipment downtime*. I've been here for over a year now and have rarely ever, seen a machine down. If it was, it was usually up and running again in a matter of days (not weeks, like some other places)! My only gripe (ok, maybe a few) to make things even better? Put some wall mounted pull-up bars in, bring in a monster truck tire (or two) & *please*, change that puke yellow wall color! Please??? Other than that, rock on y'all. Keep up the good work!

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    Staff

    Reviewed Nov. 6, 2017

    Everyone treated me with respect and understanding and were very pleasant. I appreciate the month to month membership. When it became necessary for me to drop my membership, it was an easy process. They answered all my questions in a pleasant manner. I will recommend this facility.

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    Staff

    Reviewed Nov. 5, 2017

    In-Shape on S. Tracy Blvd is a great gym. They are all very friendly, have a ton of equipment, and despite the parking lot always looking full, there is always ample equipment to use. I enjoy coming here, and would definitely recommend this gym to anyone.

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    Customer ServicePriceStaff

    Reviewed Nov. 4, 2017

    I really enjoy my work out experience at In-Shape Capitola, CA. They have everything I need to meet my goals except for a seated calf machine, which I've put in a request for. Otherwise, a very nice facility with all the extras like a trainers, aerobic classes, a pool, lap pool, ice tub, sauna, if you need those things. And the showers and locker area are clean.

    I would have given In-Shape Capitola 5 stars but for the complacent staff. 9 out of 10 times they won't even acknowledge you when you walk in or see them around the gym. They aren't rude, but not friendly either. A nice greeting when you walk in the door would make all the difference. Besides that, it's affordable and generally well equipped for all of your fitness needs.

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    Staff

    Reviewed Nov. 4, 2017

    I love our Monterey In-Shape. It's a great place to go. Staff are wonderful, especially Rocky, RJ and Susanne. Always helpful and do everything they can to make your experience a good one. Kudos to you!! Keep up the great work!

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    Staff

    Reviewed Nov. 4, 2017

    We love the In-Shape Health Club in El Dorado, CA. We think it is the most complete fitness center we have ever been members! The staff is very friendly and helpful! They are almost like family! We are VIP members and we enjoy all of the amenities! Best fitness center ever!

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    Staff

    Reviewed Nov. 3, 2017

    I use Prescott In-Shape. I swim laps 3 x week & soak in the therapy pool. I especially like the therapy pool because it's not boiling hot which allows me to stay longer for my aching joints. The swimming pool (122 ft) is a great length for laps. There are a few minor issues that need to be addressed. A railing along the wall from the women's changing room to pool area would be helpful as the flooring is slippery. And the walkway around the pool is slippery when wet. These need attention. Otherwise a great facility & friendly staff.

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    Staff

    Reviewed Nov. 3, 2017

    Modesto Floyd Location: I’ve not attended like my “norm” all year due to some personal factors & hoping to get back real soon. However being a member with InShape for many years I’ve never been disappointed. Staff’s always professional, friendly and helpful.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2017

    I spoke with Darla in the Personal Trainer Customer Service Department (Hanford). She was extremely helpful with my questions and making a decision about my account. I was very happy with the outcome of our conversation.

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    Reviewed Oct. 26, 2017

    I was very please to learn many things from trainer at Palmdale East since I am 69 years old with many old age health issues and added to that I am caregiver for my husband. I need more energy and strength along with don't fall policy I have hear from my doctors. I was very happy to be there once a week and I would like to get back if I can as soon as my husband get better. Thank God my son is doing very well there and building so much for himself. He can help me while when he is home to pick my husband (6'2") up when he fell to the floor couldn't get up himself. Otherwise I just pull him to the where he can reach (sink or cabinet) to pull himself up. I am 5 feet. There are no way otherwise I will be hurt. Anyway, I have to say Thank you so much for help you guys given me. Because of that I will be back.

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    Staff

    Reviewed Oct. 20, 2017

    Sharnae, Josh, Tresa, Gabriel, Michelle, I like to give a special thanks to all the Victorville North staff. For always greeting you with a smile on their face with a hello and have a good work out that means a lot. For keeping the facility clean, always there when you need something, they should be called the A-Team.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    I had a very pleasant experience with Vanessa ** from corporate! She has excellent customer service skills and was empathetic to my situation. She went above and beyond to help me fix another employee's mistake.

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    Reviewed Oct. 13, 2017

    I'm very happy I joint In-Shape fitness center. I have been a member since May if this year. And I'm also happy with my trainer. Although, I go at least 3 times a week and work with my trainer two times a month. I feel super! Great! And my body is happy. Thank you, In-Shape???

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    Staff

    Reviewed Oct. 12, 2017

    Gym is clean and has great equipment but its atmosphere is boring. Most of the staff is very friendly. Kim is my trainer and has been great. The music played needs a total overhaul and needs to be louder. Gym needs to be brighter.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2017

    The recruitment manager at the March Lane in Stockton is not fit to be a manager. One of my students was told she was hired at the daycare and every time the student called to find out when to fingerprints the manager avoided her and even left her on hold and never came back. When some of the teachers at my school heard me talk about this rude recruiter, two of them shared that they stopped going to the In-Shape at the March Lane location because of how rude the staff was at the front desk. One of them said she was given a hard time at the front desk when trying to cancel her membership when she got pregnant and could not work out any longer. She actually had to go to the office on El Dorado with a doctor's note. The other teacher said she and her husband will never go to March Lane again due to the uncaring attitude of the staff.

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    Staff

    Reviewed Oct. 2, 2017

    Me and my child love going to our gym! The staff is always upbeat and friendly. The trainers are top notch. And the gym is always kept nice and clean! I prefer to go to this gold gym. I wish they had larger women's clothing items. It's a challenge getting gym gear in my size.

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    Price

    Reviewed Sept. 29, 2017

    I relocated from San Diego back to Antioch and needed a gym. This was a great choice for me, it's my 2nd home. I never have issues getting on equipment, and can change up my workout everyday because there is plenty to choose from. Only thing I don't care for are some of the members that have younger kids that play on the equipment or goof around in the gym. The price being lower would be nice too.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2017

    Maynel at customer service was exceptional. She did above and beyond customer service in assisting me through my every need. She was the friendliest person I have ever spoken with in my life. Each time she not only helped me with what I needed but excelled giving me another reason to love being a In Shape Bakersfield White Lane customer.

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    Staff

    Reviewed Sept. 27, 2017

    I love the gym in Ridgecrest. It has been great and the energy there is very positive. I like how each area is segregated a bit instead of all in one room. The only thing I did not enjoy was my session with a personal trainer. She rushed thru and didn't show me exercises for the goals I wanted to accomplish. It felt as though she didn't want to train me. What was supposed to take an hour took 28 minutes. If I ever use a trainer again, (not likely after that) it will not be her.

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    Staff

    Reviewed Sept. 27, 2017

    The overall thing that I love about this gym is that no matter what day or what time I work out, there is always so much variety of things to use to get in shape. The parking lot could be full of cars but the layout and options of equipment in the gym allow for a spacious environment... Where it never seems crowded. The staff are so welcoming and this is one of the cleanest gyms I have visited.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2017

    I've referred a few new clients that have signed up. As a reward for my referrals I've been promised a jacket, 2 t-shirts and 2 backpacks but had yet to receive any. When I ask the reps they just tell me to call corporate and fight with them. What kind of customer service is that? NO MORE REFERRALS! I'm considering switching gyms.

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    Punctuality & Speed

    Reviewed Sept. 26, 2017

    I enjoy the pool classes at either Floyd or Prescott. It made me happy when they added 2 more morning classes at Prescott but then they changed the time to 9:30 which annoyed me. I like to go and be there by 8:30 but they always mess with the pool classes when they change time on a class. Also the women's locker rooms in both areas are quite small. Other than those complaints I enjoy my time there.

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    Staff

    Reviewed Sept. 26, 2017

    My experience has been great. I use to work out in the evening after work but changed to an early morning routine. The morning staff greets all of the customers and says goodbye when leaving. I work out at the Vacaville Elmira club. The men's locker room has improved a lot in its cleanliness. It was hit or miss during the past year and a half. But now the crew who now cleans is better. The floor is organized and equipment put away. In-Shape has been good to me.

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    Staff

    Reviewed Sept. 26, 2017

    Michael ** was very helpful in helping me resolve an issue I had regarding a misunderstanding of the training package. He was very professional and had good follow through. Because of him taking care of my issue, I will now go and post a very positive endorsement of In-Shape (Visalia Demaree) and spread the word to all of my friends and business associates about what a great organization you have. Thank you.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2017

    Omg Czerina ** at the support center was AWESOME!! We had a nice 10-15 min conversation. She was friendly, very knowledgeable, and to-the-point. I unfortunately had to put my membership on a hold; she was understanding of my reason and didn't make me feel like a social deviant for having to do so. I appreciate her time and positive energy. If only all In-Shape employees could be like her. ;)

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    Customer ServiceStaff

    Reviewed Sept. 23, 2017

    Was pleased with interaction with representative Vanessa on phone so I hope my rating I gave doesn't affect her in any way. I am however disappointed with the Air conditioning at the clubs. Turlock on countryside and Ceres on Mitchell AC is programmed to be way too hot for a workout environment. Need to put AC cooler. Also upset with the yearly maintenance fee.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    I spoke with Elizabeth ** in the customer service line regarding my bill. She took care of everything asap and even took the to ask me how the weather is like in NM. She refunded a check that I didn't expect that. EXCELLENT customer service. I hope she gets applauded for her excellent work.

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    Customer ServiceStaff

    Reviewed Sept. 15, 2017

    Merced Yosemite Ave - I did speak to Sharon the club manager, I returned her call and she asked me if everything was still okay from when we last spoke. She did not address the problems about customer service. She did inform me that it takes a few days to receive a credit for the In-Shape goggles that I had to return. The goggles did not work right at all, water seeped in the goggles with each use. All three ISC goggles were the same, the fourth pair that did work well was made from a different brand, called Leader and I did not ask to return those. I hope something is done regarding better customer service skills. Thank you.

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    Staff

    Reviewed Sept. 14, 2017

    The members services agent was very professional and supportive. She gave me much relief by assisting me to get current on my account. Thank you, In-Shape, for being flexible with me over the years. I am a loyal and devoted member and will always encourage family and friends to become members as well.

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    Customer ServiceStaff

    Reviewed Sept. 11, 2017

    In-Shape Health Club Lompoc: I really appreciate how amazing customer service has been to me. I appreciate a positive caring attitude when I'm having a difficult time and have a ton of stress. A huge change from many years ago. Keep the amazing work!

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    Customer ServiceStaff

    Reviewed Sept. 8, 2017

    I called on August 30th to cancel my kids club membership. While talking to Czerna ** She mentioned to me that since I had checked in more than 12 times I could receive a free bag and a bottle of water. She said she would call the gym and notify them that I would be stopping by that day. She even said she would put it in the system so they could see it when I checked in.

    She called me back to confirm that the bag and bottle was ready to be picked up and if the manager had left, he would leave the items at the check in desk. I was so thankful that she had took the extra step to call me back to let me know she had spoken to the club and that everything was taken care of. So I went to the club in Manteca on Yosemite (next to the Big Lots store) later on that evening. As I checked in the girl at the front desk said the manager hadn't left anything there and that he would be back the next day if I wanted to come by to talk to him about it. I told her the story of how I had spoken to someone earlier from customer service and she assured me it would be there. She explained to me there was nothing she could do and I would have to come back. I figured I would stop by the next day to find out what happened. Unfortunately I injured myself at work and have not been to the gym since that day.

    Today I received a call from In-Shape notifying me that my bag and bottle of water was ready for pickup. I asked the lady if it was at the gym next to Savemart and she said yes. So I drove to the same gym and when I got there the lady at the desk said she had nothing there for me and that she would check with her manager. The manager told her to have me to pull up the coupon that was sent to me and he would scan it so I could get my items. By this time I'm upset because I was not told I needed a coupon from the previous person who called me or Czerna. I came by just to pick up the bag and bottle of water since I was on my way home and had gotten the call to get it.

    After having to call customer service so they could tell them to give me the bag and waiting for over 20 minutes since the lady had called the wrong gym, I was finally able to get it. I'm sending this feedback in hopes that maybe something could be done so that if that ever happened to someone else they wouldn't have to go through what I went through. Thank you in advance.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    The customer service specialist (Tracy Grant Line) that I talked to was very friendly and knowledgeable regarding my issue. I was very pleased to have worked with her and as soon as my work load has decreased I would like to once again begin my training. I would highly recommend to any of my friends, the customer care that was offered today.

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    Staff

    Reviewed Sept. 6, 2017

    The personnel makes this club, from the manager, to the desk people to the lady tending the locker rooms on down. Always friendly and helpful, facility looks well kept. I only use the pool and locker room and can tell. Do not frequent any of your other locations.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Palmdale East - I was on the phone with operator Maynel and I have to tell you that she did such an amazing job! She really came through to help me deal with our situation. You have an amazing employee there!! Thank you Maynel!!! Great Job!!!

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    Customer ServiceStaff

    Reviewed Sept. 5, 2017

    I shortly spoke with Mrs. ** I believe in the corporation. She has exceeded my expectations, she's an excellent example of A great customer service. Extremely nice and professional and went the extra mile for me to please me and give me the best options about my situation. She should be a trainer for excellent customer service!! I appreciate it and thank you for having such competent and talented employees like **.

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    Staff

    Reviewed Sept. 4, 2017

    I love the incentives that In-Shape has in regards to checking in and getting things just for checking in and working out. I have been a member with another gym since 2000, but that gym is not out here in Tracy, where I live. There are no locations of that particular gym chain close by, so I chose to sign up with In-Shape since it was the one in town close to my home and work.

    I enjoy the location I go to because it is always clean and not full of people (and that's probably because I work out around 5:30 to 6:00 a.m.). I go to the gym 6 days a week and there is always the cleaning person working and making sure the gym is clean for the day. There are plenty of machines at the location I go to, and I'm not usually having to wait or can't get on the machine of what I want to use. There are also free weights that I use as well. I use the sauna that they have in the male's locker room as well, and it has enough room to fit a good amount of people. I would definitely recommend this gym and my gym location to anyone in the Tracy area looking for a gym to work out at.

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    Staff

    Reviewed Aug. 31, 2017

    I enjoy going to In-Shape on Lincoln Rd. The staff is very professional and knowledgeable. Lots of trainers available for one on one training (if that's your thing). The equipment is kept clean and sanitized. The bathroom facilities, pool, sauna, tennis courts are all well kept up. They offer a variety of classes, which I like at various times (Cycling, Yoga, Zumba, Core Conditioning, etc). There's enough variety to keep you interested. No one bothers you. You can get in and out. I highly recommend this location and gym club.

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    Reviewed Aug. 31, 2017

    I go to both the East and West side In-Shape Gyms. East side is closer to home, west side has a steam room that I Like to use. I attend the pool classes for the low impact exercise due to injuries. Sonia and Nikki are the best instructors.

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    Staff

    Reviewed Aug. 30, 2017

    West Lane Racquet Club - Areas of concern: Parking lot safety and auto burglaries. Lack of regular maintenance scheduling (has been an on-going issue over the years) which creates additional down times, restricted use, and member dissatisfaction - showers, steam room, etc. Employees are friendly and helpful. They go out of their way to assist or compensate members for less than adequate services. There is a disparity between how West Lane is serviced compared to Quail Lakes, Lincoln Village Marina, and Don Ave.

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    Customer ServiceStaff

    Reviewed Aug. 30, 2017

    I spoke with Jina from customer service for my membership on the corporate telephone. Jina was kind, relatable and provided great customer service. Originally I was going to call and cancel due to not having any availability but Jina recommended putting my account on hold which was a great suggestion. I did not feel she was pushy about the choice at all which I really appreciated.

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    Staff

    Reviewed Aug. 29, 2017

    Tracy Blvd - Vanessa was the smartest one I talked to and gave me the right information about my membership and my personal training. The person before her gave me false information. Thank you again Vanessa for helping me. I don't know what I would have done without you. Someone should give her a raise.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    Corp Office was nice about extending out my training sessions in Modesto Floyd In-Shape health club due to an injury to my left knee. Wish I remember the lady that assisted me on the phone from corporate office in Stockton. She should get a raise for excellent service. Thanks again for everything she did.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2017

    On 8/25/17 I spoke with Jina regarding a request for sponsorship made on 7/19/17. She was the third membership services person I spoke to to try to get a response. Jina was very helpful, contacted the appropriate team regarding my issue, and was the first to call me back when promised. I hope her intervention will result in my getting a final decision on my original request.

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    Reviewed Aug. 25, 2017

    I commented favorably last month regarding my personal trainer Cameron and custodial worker Randy. Long time member at Mooney Blvd ISC in Visalia Ca., I have benefited grew my from my membership in reaching my PT goals. With the help and guidance of Cameron, my progress has excelled. Again, and thank you very much.

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    Customer Service

    Reviewed Aug. 25, 2017

    In-Shape Health Clubs Bakersfield Coffee Road - Liz helped with a huge membership mix up that begin on July 19th with another associate. I had received a letter and a phone call from Corporate, asking to clear up the problem, and no one could help but Liz.

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    Staff

    Reviewed Aug. 22, 2017

    I couldn't be happier with my experience at In Shape. I was fortunate enough to get to work with Nicholas **, and will honestly miss the training I got. Further, everyone else I met there (Michelle and Nicole in particular) was incredibly kind and welcoming.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I have been a member for around 4 years and today Cindy from the call line really went above and beyond to fix an error in my membership fees from when I signed up originally. People like her are the reason I chose to come to InShape (Tracy Blvd). She really did listen to my concerns and helped clear up my confusion. I'm really glad she was so tolerant with me because I definitely had an attitude at first. Keep up the good work! Thanks for pushing through that call to help make sense of things for me.

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    Staff

    Reviewed Aug. 21, 2017

    Vanessa was very helpful, polite and professional. She resolved my issue in a very efficient yet very pleasant manner. She is a great representative for your company and should go far. Thank you, Vanessa. It was an honor and a privilege doing business with you.

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    Staff

    Reviewed Aug. 21, 2017

    Vallejo Lincoln Rd - I just want to thank Darla for explaining the personal training prices and what's available for me. She was very professional and helpful. My experience with In Shape employees have not been helpful. It seems like In Shape employees in different cities do not give you the correct information. I called corporate and reach Darla. She was very helpful.

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    Staff

    Reviewed Aug. 20, 2017

    To begin this facility is always muggy and hot. I've brought it to Corporate's attention a few times and the manager (Demaree location). It is also always dirty and unorganized. When equipment is broken it takes way too long to get it fixed. Staff really needs to do a better job at cleaning up since members can't use equipment and put it back. Bigger signage needs to be displayed about gym etiquette and being courteous to other gym members. Trainers need to lead by example. They train their clients and don't re-rack their weights or equipment that they use. I can go on and on. Please feel free to call me.

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    Staff

    Reviewed Aug. 20, 2017

    The best place to swim the indoor and outdoor pools. Great exercise class there in the pool at mornings. People's attending habits are gracious who work there. Clean changing rooms and showers. Trying to go 3x a week. Perfect for seniors in the mornings. Always clean towels. Thank You.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Staff is very welcoming and helpful. There is a variety of equipment which means we don't have to wait for long. The customer service rep Czerina was so helpful and very encouraging. I have had the chance to train with Veronica ** who is amazing and very supportive.

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    Staff

    Reviewed Aug. 18, 2017

    Palmdale East: I was very satisfied with the facility and upkeep of equipment. The personal trainers were great! I had issues with the pool not being open and a period where aqua classes weren't held or there was no instructor. I haven't continued working out for my own personal reasons.

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    Sales & Marketing

    Reviewed Aug. 16, 2017

    Always advertise what members can win for different amount of visits. Like check in 5 times and win a bottle of water, check in 12 times and win a shirt. I am being going for 5 months straight and never seen getting anything. For me that's a false advertising. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Aug. 16, 2017

    My experience has been nothing short of 5 star. The morning staff and support personnel are always on top of things and very helpful. I use Modesto McHenry facility 5-6 times a week. The early morning crew are awesome specifically Bill and JoAnn.

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    Reviewed Aug. 15, 2017

    I love the number of aqua classes although variety in the morning is limited even if they call the class a different name. Locker room sanitation is hit and miss and management oversight seems lacking.

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    Staff

    Reviewed Aug. 15, 2017

    Staff not very friendly... Never a hello, goodbye, how are you nothing. Even the training staff can walk right by you and not even a smile. Too many young people that just walk around and play on their phones. Glorified baby sister.

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    Staff

    Reviewed Aug. 15, 2017

    Love this gym. I enjoy my time there. Most of the staff is super nice. All the different areas make the gym seem less packed. And there are tons of tennis courts. My only complaint is that the hours are really bad on weekends. The gym closes early on all the days I can stay longer.

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    Staff

    Reviewed Aug. 15, 2017

    I truly feel sorry for those who are only able to experience the lesser clubs in town. You have no idea what you are missing. Throughout the years I've belonged to many health clubs. There is absolutely nothing that compares to In-Shape! Great staff, friendly service! Best Club in Bakersfield!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    What a wonderful customer service experience... Czerina ** (Stockton March Lane) was patient, professional, knowledgeable and answered my questions in a manner which did not make me feel stupid. Czerina is a "Keeper," pay her more money... she is truly deserving. My Standing Ovation for Czerina **!

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    Staff

    Reviewed Aug. 12, 2017

    This CSR was, thoughtful, thorough and polite. She handled all of my concerns. That had not been previously followed through on. Thank you so much. In-Shape, Cathedral City is a great gym. That is seeking to keep members instead of alienating them. Thank you so much. God Bless!

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    Staff

    Reviewed Aug. 11, 2017

    Today I called corporate regarding my membership. I thought it would be a hassle, but Mary made it simple, easy & a lovely experience!! She was very kind & extremely professional. I would highly recommend Inshape to family & friends! Thank you Mary. :)

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    Staff

    Reviewed Aug. 11, 2017

    In-Shape Hanford California period for a very long time has embezzled members funding for annual maintenance fees of 29.99. They have failed to replace the equipment. They have failed to fix equipment. They have discriminated and been biased towards members and do not serve the interest to the members but serve their pockets financially.

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    Staff

    Reviewed Aug. 10, 2017

    Overall the club and staff is amazing. They greet you when arriving and wish you well on your way out. A few things I feel could be addressed: free weights being left out by members, the staff should do a floor sweep hourly to put the weights away, pick up towels and bottles left on the floor. This isn't a club issue as much as it is a lazy member issue. The locker room floor and bathrooms could use a good deep cleaning and lastly, the pool is cold. It's not just me, other members make comments when easing into the pool. We're told it's kept at 80 degrees, but when you keep the thermometer in the small water/ bucket area it is going to register at a higher temperature.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 8, 2017

    If I could give ** (Vallejo Lincoln Rd) 10 stars I would. She was not only prompt, courteous, and professional, but she answered the phone in the cutest way that it made me smile. I told her that I was old and it had been years since a woman with such a lovely voice spoke to me as wonderfully as she did. Thank you Vanessa for handling my account requests and explaining everything to me is the more efficient and effective way. Take care and have a wonderful day, and thanks again for making my day.

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    Customer Service

    Reviewed Aug. 5, 2017

    Prior to this, my experience with IS has been very good. Recently, the music volume has been so loud it's deafening and distracting. It interferes with any consultations and/or TV programs that are offered as entertainment. I've mentioned it to the front desk and have sent a note to the management and have had no response.

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    Staff

    Reviewed Aug. 5, 2017

    Even though a lot of the staff has changed since I joined, I still thoroughly enjoy my time there. Nancy deserves a huge employee appreciation act, she is PHENOMENAL. Connie is great as well! I can't wait to come back but 2 babies with another on the way & full time night shift makes it too difficult for right now. Thank you for being such a great business!

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    The lady I talked to on the customer service line regarding my account, I believe her name is Adelina, was courteous, respectful and professional. She was kind and helped me resolved my account. Amazing customer service!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Lancaster East - The customer service representative (Maricila) was great. Very attentive to my needs and went above and beyond to assist me with getting back on track with my membership. Served as a true blessing to me.

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    Staff

    Reviewed Aug. 2, 2017

    Ceres - I would like to thank Liz for her time & help. She was so kind and understanding. In a moment of my life where things haven't been so great, she put a tear in my eye & smile on my face. She helped me more than she most likely knows. Gave me knowledge on what to do in the future. Thank you again for your time, help, & kind heart. Our family appreciate you, & In-shape!

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    Staff

    Reviewed July 31, 2017

    Very Happy with In-Shape. The Sereno Drive Location suits my focus on Weight Training, great equipment, well maintained, clean, dedicated staff, members who are serious about getting in shape. Love it!

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    Customer ServiceStaff

    Reviewed July 31, 2017

    Ebony ** was very professional, caring, understanding and very helpful to my needs. I honestly felt like I was talking to a family member we together decided what was best for my situation I can’t thank her and in shape enough for making my day just because of Ebony and her positive vibes. You guys have a customer for life. Thank you Ebony. Customers are truly blessed and in good hands when Ebony ** answers your call!!!

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    Contract & TermsPrice

    Reviewed July 31, 2017

    Ridgecrest: I am dissatisfied with the policies regarding the grandfathered membership contracts. I would like to remove certain members on my account and feel that it is unfair to charge a new enrollment fee due to the memberships currently available. When I first started the gym a few years ago I had paid an enrollment fee as a new member. However, now that I would like to make changes to my account I was informed of the enrollment fee I would have to pay on top of a processing fee. After speaking to the corporate office a woman I spoke to gave me an option of a more reasonable fee to pay for the enrollment and offered to waive the processing fee. However, there is still an enrollment fee necessary to pay. After thinking it over, I will be canceling my gym contract. I would like to keep my gym membership for myself but I don't feel the current policies regarding my membership contract are fair to me.

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    Staff

    Reviewed July 29, 2017

    Made brief contact with sales rep concerning my billing options... She (can't recall name) was extremely helpful & knowledgeable. She made me feel comfortable & relaxed. No pressure added... Great job. Thanks.

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    Staff

    Reviewed July 29, 2017

    Ebony was super friendly and helpful with my problems regarding cancellation of my membership. She recommended alternatives for membership next time I am home for break when I am visiting my family. She was very understanding of my situation and resolved the issue efficiently.

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    Customer ServiceStaffProcess

    Reviewed July 22, 2017

    My experience in the beginning with In Shape was horrible. I received via text message that my account had been cancelled. I called the number on the email which was PT corporate and talked to a girl there (can't remember her name). At no time did she try to solve the issue, never asked to verify any information or ID #'s on me, said the account had been set up for cancellation and all I could do was to go to Lodi club and re-fill out paper work all over again.

    My entire account was messed up, no one from In-Shape even called to try to settle anything. You just cancelled my PT training without even talking to me. Amanda, the GM at Lodi that I talked to the next day was great and referred me to corporate. Darla at corporate is the person that actually took the time to solve my issue. Constantly kept informing me of what she was doing as she process and completed different steps in the process. I closed my account at another gym to start at In Shape so my first experience with the club was not a good one. Both Amanda and Darla were understanding of the issue and took whatever steps they could to settle the issue.

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    Staff

    Reviewed July 22, 2017

    I enjoy working out at In Shape on Coffee Rd in Bakersfield CA. The staff is friendly and always greets every guests. Often too the staff will talk to you as a member, to see how things are going. They also ask if there any they can do anything to improve the gym. I have been to a couple of the other locations and I don't feel the same friendliness shown at the Coffee Rd location.

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    Staff

    Reviewed July 21, 2017

    Great place to spend some time for me. Getting or trying to lose a little weight and get the regular exercise me as a senior need. I wish people would read the signs on the machines and wipe down after use. So many use and walk away. But all and all the staff is great.

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    Staff

    Reviewed July 21, 2017

    I like it. There the temp is always comfortable. I can ask for help and get it if I want. Always greeted with a smile by the staff. The lady that does the change rooms floors always smiles and says hello. I like that the way to use the machines are printed on the machines themselves. Love that this facility has the spa on the outside so both men and women can use together. My favorite is the pool. Water is nice, Kids are not all splashy and if I don't want to see kids I can come when the pool is closed to them.

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    Staff

    Reviewed July 21, 2017

    My experience was very pleasant, helpful and professional. It took less than 5 minutes to get help. Thank you for being accommodating with my membership while I recover from having surgery. Looking forward to my return. Thank you!

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    Reviewed July 20, 2017

    The gym and self is really good but I'm very disappointed in the fact that it's only an hour for child-care services at Palmdale East when in Bakersfield it's 2 hours. I don't believe that's enough time for you to do a good workout and with all the classes being anywhere from 30 minutes to an hour long that is just and not enough time so I would greatly appreciate it if you guys can make it 2 hours as well cause from what I seen they have enough people to manage Kids for 2 hours. I greatly appreciate your time and please if you can - do this. That will be awesome. Thank you.

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    Staff

    Reviewed July 19, 2017

    I thank the staff and the personal trainers. I was able to get "in shape" before my gastric bypass which I believe led to a speedy recovery, and after the surgery the personal trainers assisted in me losing 100 pounds. I was 268 when I applied for the gastric bypass, on the day of my surgery I was 244, and one year after surgery I was 144. I have kept the weight off for 4 1/2 years. Unfortunately in these hard economic times I am forced to let my membership go. But this is one thing I will look to re-start if finances permit in the future.

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    Staff

    Reviewed July 18, 2017

    Modesto McHenry South - I spoke with ** about an staff related issue. She was very empathetic, an excellent listener and took my concerns seriously. She is a great representative to the In-Shape team.

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    Staff

    Reviewed July 13, 2017

    Question was concerning my account. I'm having knee surgery and wanted to put my membership on hold for two months. She explained yes it would be done and I would receive an email confirming our phone call. She was pleasant, spoke clearly, friendly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 13, 2017

    I want to share my 5 star customer service experience at the Salinas North East. My coworker (a new referral) and I approached the service desk and Tabatha ** was the young lady working that day. She was friendly, enthusiastic and appeared to be pleased in answering the questions we had. She made suggestions, but was not pushy on upgrades (I believe this is what made my friend consider it for next month). I also am likely to look into additional benefits. She addressed my friend's questions and ensured we had received all the information we needed. Sadly enough in the 4 yrs I been a member I have not received this level of quality service.

    She is a great role model of what kind of customer service would make In Shape excel. As members we want to feel like we are welcomed, that our questions matter and that employees are there voluntarily and not just going through the day for the paycheck. I also want to give high praise to Ms. ** whom cleans in early mornings. She is dedicated, polite and efficient. She keeps the locker area amazingly clean. Management make sure to praise and recognize these employees. Remember that their behavior not only represents In Shape but also makes your job so much better and makes your leadership shine!

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    Staff

    Reviewed July 11, 2017

    Laura was great at answering my questions about processed payments. I wish the lady I had spoken to on 7/3/17 gave the information Laura did, because I never would have made payment if I had known that the payment would try to process again. Thank you Laura for keeping me informed. I am going to ask for you from now on.

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    Staff

    Reviewed July 11, 2017

    I have thoroughly enjoyed the InShape on Lincoln Road, Vallejo. It's gorgeous and the staff is friendly. It would be nice to have a member of member services available in the evenings. Also, I think it would be great if staff walked around the gym just to make sure people aren't going to hurt themselves by doing something incorrectly. The circuit training at this gym is awesome. But there are people who get on one machine and stay on it for 30-40 minutes. They're not using it as circuit training, which really does blow it for those of us who are using the circuit training. Thank you!

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    Customer ServiceStaff

    Reviewed July 11, 2017

    The lady who helped me over the phone working customer support was very helpful and nice. The club itself could use some TLC, there doesn't seem to be anyone making sure the club stays clean. Water bottles, towels, etc will be left on equipment for days without getting cleaned. Also the free weights and other gym equipment never gets put away making it hard to find when you want to use it. I think it would be a good idea to have someone walking around the gym keeping it tidy so it doesn't get as messy as it does.

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    Customer ServiceStaff

    Reviewed July 10, 2017

    Elizabeth did a great job handling my issue with the Stockton Quail Lakes club. I called in pretty upset and she was able to go above and beyond my expectations, calming me down and professionally taking care of my membership issue. Thank you!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 10, 2017

    I want to provide feedback on your employee Elizabeth **. She provided excellent customer service to me today. I really appreciate her efforts and professionalism. She was able to resolve my issue and providing prompt feedback to my questions.Thank you Elizabeth.

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    Staff

    Reviewed July 9, 2017

    Thank you Isa **. I had the great pleasure to talk to Isa, she was so friendly and helpful, so professional and kind. She understood my concerns and helped to solve my issue. Thank you again Isa, you made my day happy.

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    Customer ServiceStaff

    Reviewed July 7, 2017

    After several emails and calls **, CALL CENTER REPRESENTATIVE II, 6 S. El Dorado St Ste 600 Stockton, CA 95202, was the only associate to answer all my questions with pleasing professional demeanor! Thanks so much.

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    Customer ServicePriceStaff

    Reviewed July 7, 2017

    I called a few weeks ago to cancel our memberships. We had no complaint with the club, just got involved in other activities and did not visit. We were using autopay. In July, one membership stopped but the second continued to charge. I called the toll free number and was told that my husband needed to call to cancel his. This made no sense as I had been a member since 1985, switched to In-Shape when they bought Spa Fitness. My husband had never contacted or had any dealings with In-Shape about his membership. I do understand protocol and called back when he was available. This representative was extremely helpful, gave me more detail than the first and clearly understood my concerns. She canceled his membership and requested a refund for the July charge. She did a great job. Sorry that I did not keep her name.

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    Customer ServiceStaff

    Reviewed July 5, 2017

    Stockton Quail Lakes - I just spoke to Ebony on the phone regarding gathering more information about canceling my membership. It was one of the best customer service interactions I have had in a long time and am very appreciative of her upbeat attitude, nice energy, and overall commitment to making sure all my questions/concerns were addressed. Thanks Ebony!!

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    Staff

    Reviewed July 5, 2017

    I've wanted to go to water aerobics for my health and weight for a long time but couldn't really afford it. We finally decided my health was more important and joined, and at $20 a month, with a 24 hour gym, pool, spa, sauna, tanning beds, TONS of equipment and MANY classes to go to, it's an awesome deal! I now go to water aerobics every day of the week (except weekends when there are none!) and I absolutely LOVE it! I ESPECIALLY love Joe's class... He is amazing! He knows what he's doing and works every muscle group. If you have injuries or problems with certain areas (knees, shoulders, etc) he comes to you and adjusts whatever we're doing so you'll get the most benefits without injuring yourself. He's encouraging, enthusiastic and funny and his classes are always packed! To end each class he does a mini meditation thing with facial yoga and positive thinking... It's wonderful! Thanks In-Shape and thanks Joe!!

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    Staff

    Reviewed June 28, 2017

    When I became a member many years ago I was going to different location. Once the location on Demaree in Visalia opened up next to my office, and they finished renovations, I immediately switched and started going here. I have been working out with my trainer, Kella, for about 2 years and also love her encouragement and motivation. All of the staff here are great and everything is kept clean and orderly. I'll be going here for many years to come.

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    Reviewed June 28, 2017

    I visited In-Shape about 6 times and other gyms as well, I kept coming back for the reasons of many bathrooms, space, clean, hospitable, Zumba Classes, nice atmosphere. I have also meet many new friends.

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    Reviewed June 28, 2017

    I want to start by saying, I enjoy the location and convenience of the hours at my local branch. The downfall to this location is the cleanliness of the woman's locker room area and the swimming pool. Not always the best.

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    Staff

    Reviewed June 28, 2017

    I signed up with a personal trainer about a year ago because I decided to make a life change following the aftermath of some cancer surgeries. I was in a pretty weak condition and I had mobility issues. A job that is mainly sedentary certainly didn't help. At first I had a male trainer who, though quite friendly, didn't push me at all. When he left the gym, I got this little young thing, Brianna, as my trainer. At first I wasn't sure about her, but now I love her! She has helped me loosen up my joints. I can reach much higher than before! I can feel muscles where I never knew they existed.

    She listens to me, pushes me just enough, and continually changes my routine as needed. I am much more comfortable with a female trainer than I would be with a male trainer. If you look at me, it doesn't appear that I even know what a gym is due to my pudginess. I never feel judged by Brianna. She always has a genuine smile and a good sense of humor. I plan on staying with her for a long time. I would recommend that other women take that step toward a life change. If you are in Salinas, sign up with Brianna.

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    Staff

    Reviewed June 28, 2017

    Having ms for 29 years spin affords me the ability to expand my quality of life, Michele is excellent in broadening that experience in her class allowing self exploration in goals with achievement. Great class.

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    Reviewed June 28, 2017

    I truly enjoy having a trainer helping me with a my workouts. My trainer, Jomar, is very well educated and is able to apply his knowledge to my workout. He has given my specific workout that target those nasty areas we forget about. Jomar is great. I am sure all the other trainer at InShape have the knowledge and qualifications to help everyone better themselves.

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    Reviewed June 28, 2017

    In Shape on Holiday Lane in Fairfield really rocks. There's a family feel to the club. The personnel always are genuinely glad to see you and make sure your gym experience is the best. I especially like Diana, Jason, Corbin, and Eric. Also, the gym is kept very clean and the equipment well maintained. I would highly recommend this gym for experts and novice alike.

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    Customer ServiceContract & Terms

    Reviewed June 23, 2017

    I signed up with In-Shape in Cathedral City, CA back in Sept 2015. I found out 3 weeks later I was pregnant and was put on immediate bed rest. I kept in touch with the Cathedral City gym through email and phone all through my pregnancy and even after. After giving birth I was told I had to undergo surgery for my heart. I contacted In-Shape and asked to be refunded for the 6 months I prepaid for the personal trainer. I was told to send in a note from my doctors office stating my condition. I did that within 3 days. June 5th I sent my letter into In-Shape. I have called almost every day to get the run around each time. No one can give me a straight answer.

    They say when I paid I signed a contract that states all money is non refundable but yet the contract I signed states if due to medical issues funds can be refunded. I have spoken to Andrew ** and Even **. No one can help me. The only response I get is "WE ARE WAITING FOR A ANSWER" It has been 14 BUSINESS days since the letter was received and sent to accounting. I have been told every time "we are just waiting". I don't understand why they will not refund me my money due to my heart needing surgery and me being unable to work out.

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    Jennifer increased rating by 3 stars.
    Customer ServiceContract & TermsStaff
    After a positive interaction with In-Shape Health Clubs, Jennifer increased their star rating on July 7, 2017.

    Updated review: July 7, 2017

    Thank our very much for contacting me reguarding this situation I am very happy to say that this matter has been corrected and resolved. I am happy to know that customer service is still putting the customer first and I was very grateful for someone to reach out to me and apologize for any inconvenience I had. THANK YOU

    Original Review: June 10, 2017

    I have been a member with In-Shape since 2013. My husband and I and my daughter have been paying on an old plan of almost 80 a month. My husband went in the cancel the membership because with three kids and two full-time jobs it's hard to get to the gym for so much money. It had been almost four month since we had gone. He talked to a consultant named Patty and she told him that we could resign on a month to month contract for 39.99 for both of us and extra &15 for my daughter. She also stated that the $99 processing fee would be waived since we have been a customer for so long and she was happy we decided not to cancel.

    Unfortunately since my husband was not the first on the contract I needed to go in and verify the changes. I walked in the gym about three days later and when I talked to the manager he said that he had "never heard of anyone ever getting their fees waived" and that Patty was fired last week. I was a little upset cause he said I had to pay the processing fee $80 so that I could have a $39.99 membership. He was very rude and made me feel kinda stupid. Mind you. I am a teacher for a school district. He said he would be happy to change me back to my old memberships and refund my $80 but that was a stupid suggestion because he knew I wouldn't take that, who would. I almost feel like going and canceling my membership altogether. I think I was just in shock from how I was treated. Almost belittled and I had my daughter with me. There is always another gym.

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    Reviewed May 31, 2017

    I have been a member with my family at this location for almost 2 years. My 2 children are also members and go to the Kid Zone for childcare while I'm using the gym. I've seen in the last year that the cleanliness of this gym has gone downhill. Especially the Kid zone! My children's clothes and hands are always dirty after playing INSIDE in Kid zone. Which is obvious that they do not clean the play area. My daughter has told me before that kids have gone potty on the slide. This is disgusting. The kid zone has probably over 50 kids per day and even more during the summer. For as much as I pay for membership fees, they can at least clean and sanitize the kid area daily. Very disappointed and looking into going to another gym in town that has childcare with a CLEAN and SANITARY area that is safe for my children to play.

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    Staff

    Reviewed May 23, 2017

    In-Shape has a friendly staff that always greets you and wishes you a good day. The gym itself is clean and machines are kept up. My trainer, Dominique ** is amazing and always pushing me further. I appreciate his knowledge and expertise and look forward to our workouts.

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    Staff

    Reviewed May 19, 2017

    Hi. I've been going to the In Shape west gym for about two months now. I so enjoy the staff, very friendly and they are always willing to help if a problem or question arise. Sean is a very aware manager and his awesome attitude is very inspiring. The dressing areas are clean and organized... One problem which I feel can be fixed are the weight scales... Some are accurate and others are not. But I feel this could be a easy fix. Peace.

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    Customer ServicePriceStaff

    Reviewed May 18, 2017

    Horrible. I find it curious that the corporate headquarters fails to realize that the spectacularly moronic billing department completely negates ANY positive experiences that a member might have in any of the club locations. Instead of focusing on all their members' awareness of their rhumba class offerings, they really need to get their billing department's act together.

    In Dec. 2013, my sister gave me the generous Christmas gift of a year-long membership with In Shape, which I put to relatively good use up until the last month or so before the membership was to expire. A considerable amount of time AFTER the membership was to expire, I went into the club and had my card scanned to make sure that my sister had not signed me up for another year. I was told that my membership had definitely expired. That was in Feb. 2015. On May 10th this year I received a letter telling me "we attempted to draft your monthly dues and were informed the "Funds were Denied"...."If no payment is received by the end of the month, then the full balance and next month's dues will be drafted on the 2nd of the following month. This may exceed 3 times your normal draft". Wow.

    Had they been billing my sister for two years for a membership that I didn't even know I had? She assures me that is not the case. But in talking to the billing department, I was told that a membership "automatically renews". I know this is not the case with my membership, which was prepaid, and I had confirmed that the membership had expired. And why are they charging me the Golden Sneaker discount? Now they are attempting to bill me via email with a credit card number that doesn't even belong to me. I spoke to Maricela who was pleasant enough, but she definitely did not resolve the problem.

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    Customer ServiceStaff

    Reviewed May 16, 2017

    I use the pool at least 3-4 times per week and this past month it has been very poorly kept up. I see a lot of fine debris floating in the water and it constantly cloudy and dirt piled in corners and along sides on bottom of pool. For a while they were keeping it up pretty good. I normally rarely ever complain but it is getting so bad that I finally need to speak up. Management at that gym is useless. You mentioned something to them they don't even care. You call and ask question before driving out to find out status on pool the clerk at the desk doesn't have any knowledge. They answer "I don't know." What customer service is that...

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    Staff

    Reviewed May 13, 2017

    Love the staff and Zumba classes. Especially the classes instructed by Alex. Only complaint I have is the locker rooms. Often, the girls' locker room is out of toilet paper and plastic bags, and the showers could be kept cleaner.

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    Reviewed May 13, 2017

    I enjoy the monthly giveaways as a member appreciation! I choose to attend their gyms over 24 hour fitness, even though, I've been a member of 24 when they first started out. So in my 17 years, they never show members any added appreciation, and only closed clubs, regardless of members attending that club or not! Members love to feel appreciated also, not like the club is doing them the favor of being open!

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    Staff

    Reviewed May 13, 2017

    I love In-Shape. This place has a lot to offer a person that is just starting to workout, people who are trying to stay fit, and those who have been work out for a long time to continue to workout. I love the staff there. I just love In-Shape. Thank you.

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    Staff

    Reviewed May 13, 2017

    If I could use one word to describe this specific location, I'd use marvelous. The staff always gives off the happy energetic vibe (at least the ones that are there when I go) you need when you're trying to talk yourself out of just another workout. The machines are always clean and there are usually a group of machines available UNLESS you go on a Monday when every single machine is taken by those who made bad food decisions (or drinking decisions) over the weekend. No judging here! Because I usually make bad food decisions every day. Anyway! This gym, this location AND the staff are incredible. Thank you!!!

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    Staff

    Reviewed May 13, 2017

    I really enjoyed going to the gym, it's not one of the bigger ones which I like. Most of the staff is really friendly, they greet you with the hello most of the time. The main reason I keep going is mostly because of the training staff. My trainer is Christian. He's pretty awesome, the head trainer Nick is always supportive too!! The machines are always pretty much maintained and the gym is clean for the most part. Can't think of nothing really bad to say. I love my little neighborhood gym.

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    Reviewed May 13, 2017

    Myself and my husband use the gym regularly and are happy with the layout, classes offered and equipment. We have a few complaints. The locker rooms need cleaned more often and the facility always have problems with the steam room working.

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    PriceStaff

    Reviewed May 13, 2017

    We have had a great experience with In-Shape since we started. They provide child care for 2 hours in kids zone, personal trainer, a pool, and so many other features. My husband is handicap and they have been amazing in the amenities they provide to help his recovery. Even though they are expensive, I recommend this gym to everyone.

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    Staff

    Reviewed May 5, 2017

    Great place to work out!! There are so many choices for classes and I have recently started doing Yoga!! It is so much fun!! In-Shape is a very clean establishment and that's important to me. I also really appreciate the desk staff that always greet me with a smile. Thanks In-Shape!!!

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    Customer ServiceContract & Terms

    Reviewed May 5, 2017

    This critique is targeted at the Stockton, CA In-Shape corporate office, and not our local gym. Vacaville's In-Shape clubs are wonderful, especially our neighborhood club at Brown's Valley. Our complaint is directed at the billing errors In-Shape's Stockton office has made; namely charging our credit card for monthly dues after we'd already prepaid for the period starting 2-6-17 and ending 2-6-18. I had to spend hours on the phone in April in order for the Stockton office to refund $501.99 to a credit card we used for our 2016 prepaid contract. This meant that In-Shape corporate office retained our credit card data and then made unauthorized charges against it for this current PREPAID membership.

    If that's not bad enough, we just received a bill today for $195.99 FOR THE SAME PREPAID MEMBERSHIP!!! We are livid, and ready to contact the Solano County District Attorney. We no longer trust the company to treat us fairly and respectfully. It is absolutely unacceptable that we have to keep contacting the Stockton office regarding this billing error. It begs the question; how many other customers are being double billed for prepaid yearly contracts? Considering the fact that In-Shape had to make restitution of $23 million last year for billing errors and other questionable membership practices, we are surprised that the Stockton office didn't ensure that they'd completely resolved their mistake when they refunded us the $501.99. Maybe this critique will help not just us, but other loyal customers who choose to pay for their membership once a year.

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    Staff

    Reviewed May 4, 2017

    I had not been a member of a gym in many years because in the past when I did have a gym membership, I always found an excuse not to go and it always ended up being a waste of money. Rileigh ** convinced me to go in and just look around and so I did and I fell in love with the place because of the variety of things available. I love the exercise classes and the circuit training area.

    The only class I do not like is spin and I have attended spin before and loved it. The spin class here and instructor is not very customer friendly, the bike hard to figure out. But overall I am thoroughly enjoying my membership. I see Rileigh almost every time I go in and she always checks on me. I have recommended this place to all my Facebook friends and coworkers!!!

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    Punctuality & SpeedStaff

    Reviewed May 4, 2017

    The women who work in kid care are all amazing. We miss Elizabeth terribly and can't wait for her to return. Aimee and Dawn are so sweet and caring with my children. I love how they do coloring and activities with them. The ladies at the front desk always greet me with a smile. My only complaint is for the Diamond Club. I expect a few differences than the other clubs. I would love to see kid care open on Sundays for a few hours. I would also love to see easier kid care hours, e.g. 8-12, 2-8. Most kids are winding down for bed by 8 pm. The machines are always repaired quickly.

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    Sherry increased rating by 3 stars.
    After a positive interaction with In-Shape Health Clubs, Sherry increased their star rating on May 26, 2017.

    Updated review: May 26, 2017

    Kiota had called the corporate office and came to a helpful negotiation with them for us. I was very pleased that she was able to help get some of our funds back for us. I am upgrading the stars for her cust. service. We are on a very tight budget and things are hard to come by.

    Original Review: April 28, 2017

    We signed up for In-Shape and we asked them if they were a part of Silver Sneakers. We are both disabled. We asked the person we signed up with, personal trainers, staff, etc. We even asked if they would let us know when it would be available. Our membership was free under this. They charged us under fraud for 2 years because we found out they DID accept it! We canceled them and they asked us to pay another 30 days. We stopped payment and they even tried to change their name 2x on the routing # to access my account! How dare them!! They owe me money!!

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    Customer ServiceSales & Marketing

    Reviewed April 25, 2017

    When I signed up for the Personal Training Sessions, it was made very clear that canceling would be very simple. I knew that I was going to be moving, and it was very important that I would not be charged once I canceled. Four months later I'm still getting charged and I'm not even a member of the gym. When I called to get this taken care of, I was informed that I need to show proof that I moved in the form of change of address to stop the payments. I was informed that once I show proof, I will still be charged for canceling. Customer service was not helpful, because they don't have enough authority to assist in the matter. This is ridiculous, and a scam!

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    Lloyd increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with In-Shape Health Clubs, Lloyd increased their star rating on April 24, 2017.

    Updated review: April 24, 2017

    Now resolved but the whole situation did not have to happen if their data clerks would have done a better job

    Original Review: April 20, 2017

    I e-mailed In-Shape in February to cancel my wife and I memberships. I noticed for the last four months money being deducted from my bank account from In-Shape for dues? When I called this morning to find out why the lady had me on hold for over 20 minutes said they had canceled my membership but did not follow through on my wife's? I wanted to rejoin In-Shape in a few months after my knee replacement but now I'm not sure how In-Shape values its members.

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    Customer ServicePriceStaff

    Reviewed April 12, 2017

    Customers beware, staff will misinform you and try to overcharge your bank account. When you call them out on this they will say sorry, but that they can't give you your money back but will credit your account for a future bill. When you tell them what you are looking for they will tell you no problem, but beware, everything is asked about they said no problem and none of it was true. Basically they will charge you for a service they won't provide, then give you the run around with no one actually doing anything. This is my latest email but don't believe anything will come of it, they only care about $ not if they're really providing you with good customer care.

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    Contract & Terms

    Reviewed Feb. 24, 2017

    In-Shape has been attempting to collect monthly fees after the contract had expired. I have not been there in over a year, that's over $600 in fees for something I never used. And they are still trying to debit my bank account every month. This has got to be illegal, fraudulent activity. Do not do business with this sham of a Health Club!

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    Staff

    Reviewed Jan. 27, 2017

    This gym is really unsafe (Vallejo, Ca Sereno Drive Location). So many robberies & break-ins. I’ve witness this and heard mean stories from other members and employees at front desk… I believe something needs to be done. They need a security guard and better lighting. There is NO lights in the parking lot. There are so many homeless people sitting outside and around the facility even people just smoking weed. There are a lot of people just sitting in their cars even campers that are there everyday I go... I feel really unsafe walking to my car and parking my car in the parking lot. I am almost ready to cancel my membership and go to a safer location with better lighting and possibly security. I hope something can be done. I love this gym and don’t want to leave but my safety is more important.

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    Customer ServicePriceStaff

    Reviewed Jan. 15, 2017

    I use to like to come here to the Victorville In-Shape because of a certain employee who no longer works the front desk. She was so kind, always saying hello with a name attached to it, but she moved up and my rating is based on the number of times since then coming in this gym. It is sad that not one person acknowledges you with a hello. So many times, it is co-workers talking to one another about meaningless things, not lifting their heads to say a few simple words like "hello", "how are you", "have a great workout" or "have a nice day". How rude is that and at times I just want to walk out because of the constant ignorance from the staff.

    In every business, customer service starts at the moment you walk into the establishment. Mother Teresa once said, "Kind words can be short and easy to speak, but their echoes are truly endless." So many different people work at the front desk, but kind words don't cost money to speak and you catch more flies with honey than with vinegar, and positive words help both the speaker and the person who hears it. You never know what kind of day they are having and it only takes a few words to help their day get better. My goodness, what does it take to stop being so rude?

    Another reason I am rating it so low is that I have been hurt in this gym in the last couple of weeks. The first time I was hurt, the staff attended to me, wrote up an incident report but when I asked for ice there was none. In every situation, there should an abundance of ice available no matter how big or small the accident. Just last Sunday, I was hurt again with a racquetball and when I went up front I asked for some ice and the girl says there is none and I asked "why?" She was rude and couldn't give a decent answer and didn't bother to ask me if I was okay. I walked away upset and I think in customer service, you have a unique opportunity to be kind to a variety of people that might be upset or stressed out. By using the right opportunity to speak positive words and phrases into your conversations with everyone can really boost their day.

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    Customer ServiceStaff

    Reviewed Dec. 12, 2016

    What a shame. Friday December 2, 2016, when I left the gym in the morning the wet sauna was working. I was away from In-Shape for a whole week. As I returned to the gym this morning Monday Dec 12th, guess what, the wet sauna was temporary closed again and a worker was mopping it. He also said it was broken again. Other members told me that on Wednesday Dec 7th, someone had placed a towel where the steam comes out of the pipes inside the wet sauna. He described this person as a ** complected male. Seriously the rules need to be posted in other languages. It is not fair for the ** people to follow rules posted in English when there is no other rules posted for non-English speakers. This is my second complaint to In-Shape Corporate office, I feel that this complaint should be sent again including first letter that was written and sent on November 28, 2016. This makes it the 5th time in 6 months.

    As a member of In-Shape located at 285 California St. Woodland, CA, I enjoy my workouts, the classes, pool, wet sauna, hot tub and the staff are very pleasant to be around. My routine has been working out in the mornings, and then returning later in the afternoon, four days a week twice a day. In the five months that my husband and I have been there and have clearly read the rules, I have notice that most of the members do not follow them. I myself had to tell 3 other members not to pour water onto the thermostat in the wet sauna, most of them were Hispanic. I feel if the rules were placed in Spanish and other languages maybe more members would take the time to read them. Also, in these last five months, the Wet Sauna has been closed due to repairs, the first being, to repair the grout, that took about 4 days (meaning wet sauna being closed). The next two times was because of the thermostat being broken. In those times, the wet sauna was closed again for a few days.

    On Tuesday Nov, 15, the wet sauna was working that morning and that afternoon when we left. On Wed, 16th, the next day it was temporarily closed, reason ? thermostat again. For the weeks that it was temporary closed, the door was propped open. On Tuesday Nov 22 and Wednesday the 23, during my morning workout, I observed a ** male employee who looked to be the maintenance man walking around the gym with a male child following him. He was going to and from the pool area and into some maintenance closets, absolutely nothing was done with the wet sauna. This is the same man who was there to fix the sauna on the Nov. 28th, in the mid-morning. When we returned in the afternoon the wet sauna was working. The problem there, no one bothered to cleaned it. It smelt of mold, as well the hot tub water was green and it smelt like wet towels and it seems that there is only one worker who takes care of those amenities.

    The saunas, pool and hot tub are not closely monitored. There is a male Hispanic man who works out on the exercise machines when we go in the afternoons. He wears black & green clothing, when he is done working out, he comes into the pool area, in his sweaty workout clothes, without showering and gets into the hot tub, then jumps into the pool and then into the wet sauna. He is loud, rude and takes up anyone's else space. He has no respect for elders in the pool. I have seen many other members not following the rules as in wearing street clothes and street shoes into the saunas, using electronics and some even exercise inside of the sauna. I do appreciate this gym, my workouts and its location, although I am not happy with the conditions of the sauna and how it breaks down on a monthly basis. I am not sure if I want to continue my workouts at this gym if this continues to be a problem and not properly taken seriously.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2016

    The gym is only cleaned by one mexican guy there at this location. He is very nice. He is always working and doing his job. The women's bathroom shower is always disgusting period. I would never shower there again. The staff stands around and talks entirely too much. The personal trainers have no idea what they are doing. I have observe them all. I would never pay them actual money. That's a joke! Amanda the so-called district manager is very unprofessional. She is never prepare, she doesn't remember people names and she is very rude.The staff never knows where she is located. She also lies to your face. Who hired her? Clearly they need to rethink her being there. Because of her is the main reason why my family is leaving and telling as many people that we can about our experience. The corporate office needs to replace her period.

    My family and I will be leaving this horrible gym soon. The perks are laughable. Their spinning wheel is actually just sitting in this one women's office every day all day. The sad thing is she is the worst one from the staff. She looks disgusting every time I see her. She really need to lead by example and use the actual machines. The customer service is just horrible. Why hasn't corporate taken action. By the way my family reach out to corporate. They aren't doing anything about. It's just fine. A new gym by the name of planet fitness is opening up across the street from my home in visalia so the joke is on In-Shape. They are going to be losing a lot of customers so in the end I'm fine with that.

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    Reviewed Oct. 15, 2016

    I enjoy going to my Aqua Zumba class on Saturdays in Victorville, Ca. In-Shape. On two occasions now, when I arrive to class, it has been canceled due to the pool being dirty. They were aware of it the night before. It would have been nice if they had posted on their website, that the pool would be closed, so we wouldn't have had to make that drive. The attitude at the front desk is, "Oh well sorry". Also, the pool in Palmdale, Ca is closed today.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 3, 2016

    I joined In-Shape gym 1 year ago. Since joining I had many issues with this gym. The staff is very rude. When you sign in they are too busy having personal conversations on a daily basis. I always had to interrupt to get a towel. Most of the time towels were not available. They claimed they were in wash. Another major issue was wandering children. I have seen kids sleep in the lobby with no adult while I assume parents were working out and left children to sit in lobby. Children wander whole gym all the time. It's a day care but it seems they don't go or are supervised properly. I also came in for a friend to get a free pass on several occasions and every time we were asked to wait for over 20 minutes, each time staff was just wandering around not doing anything. On one occasion I came in and the young lady asked my friend if he wanted on my membership. Shouldn't she have been asking me that since I was the member.

    I brought it to her attention and she was very snobby and ignored me altogether. All my friend wanted was a pass. The staff is very unprofessional and rude and disrespectful. Male staff always wander in the cardiovascular room and stare at the women from behind. It's very uncomfortable to be stared at sexually when working out. Not okay. The male staff were never cleaning just staring at all the women from behind. It was never any reason for them to be in the room but everyday they are watching TV and staring at women instead of doing their jobs. The shower room is nasty... always towels on floor and broken shower heads. Lockers were broken on several occasions and not fixed as well. The list goes on with complaints about this Tracy gym. It is not worth $60 a month and I don't suggest you attend this gym. It is horrible and people are so rude there.

    I would not recommend this gym to anyone. I also had membership issues in the beginning. They kept saying it was a computer glitch and they would put me on the right contract. I requested but that never happened. The staff turn around is constant which is another issue because no one knows what's going on and has to ask someone else. Do not attend this gym. It is a rip off and looks can be deceiving. The pool was broke for weeks at a time and the hot tub... it was always yellow tape around it so it could never be used. Staff kept telling me it would be open soon but that never happened either. When you complain about the conditions you are told Chuck the manager is never available and always in a meeting which I know wasn't true either. I never did meet Chuck if he was even in the building which I doubt.

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    Reviewed July 24, 2016

    Maintenance is not a top priority in this particular establishment whether it's equipment or cleanliness. In the men's shower rooms the silver baskets that hold your trunks or shampoo bottle have not been replaced nor have the soap dispensers been fixed in two of the shower stalls. The appliance that gyrates swimming trunks off their moisture does not work. We're on the third week with this problem.

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    Staff

    Reviewed June 11, 2016

    Epic fail to your members! I have been a member for over 7 years. The cut backs and management changes are a joke. For the price of membership you would think they would have house keeping and clean facilities. In the last 2 months American Canyon and Vallejo clubs have had minimal classes to take! No spin!!! The only instructor with any personality is Jasmine, and she is hardly there anymore. In-Shape you have gotten too greedy and you have forgotten to think of your members. Would caution anyone looking into In-Shape clubs. Look for smaller non corporate gym to go to.

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    Staff

    Reviewed June 8, 2016

    I have noticed over the last 3 years that there is no one cleaning the gym at In-Shape in Concord. In the cardio room the exposed pipes and ceiling fans have about a 1/2 inch of black dust on them. In another room there is black mold on the HVAC pipes. I have asked the manager about cleaning them but nothing is ever done. I thought going to the gym was to get healthy but here at In-Shape in Concord I worry about my health. Can't something be done to force them to clean this mess?

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    Sales & MarketingStaff

    Reviewed June 6, 2016

    I have had a membership with In-Shape through AARP (United Health Care) for approximately 8 years. This year, 20l6, I had been gone for a while due to illness and decided to return. At that time, I signed up for a personal trainer, being assured I could cancel this at any time. After one month, i.e. February 20l6, I decided to cancel. I talked to In-Shape locally and they said I had to talk with Corporate. I attempted to reach them 10 times, always put on hold, the last time being one and one-half hours. So, I forwarded 8 postcards to addresses in Stockton, which were furnished on website. Since then, they have continued billing my account for $82.50 per month. I changed my debit card. Somehow they were able to obtain new card and/or checking account number and have continued billing me. I have emailed them on many occasions, have talked with AARP and am asking an attorney to write a letter on my behalf.

    I am asking my account with them for personal training be closed and, in addition, I am asking for a refund for months of Feb, March, April and May 2016, each in amount of $82.50, i.e. $330.00. In addition, if my request is not granted within 10 days from date Attorney wrote letter, I will request a bit more money for elder abuse, stress and now, unfortunately, I will have to leave Union Bank in order to no longer be charged the $82.50 per month. I have been with Union Bank for 30 years. I feel In-Shape is a scam, it has become dirty, and they prey on senior citizens. I had my training from Nicole, who was great. She was aware that I had cancelled the service, so how can they say I had not cancelled and, in addition, said they refused my cancellation. SHAME, SHAME, SHAME on you, In-Shape.

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    Customer ServiceStaff

    Reviewed May 19, 2016

    Back in February of 2015 I had added my ex-girlfriend to my account. There was some issue with the computer the representative was using and it was giving him a hard time adding her to my account so he had us sit at another desk and helped us get my ex added on my account. Something happened during that desk change and there was a separate account created for her and at the same time she was added to my account. I signed the endorsement request and paid the 25 dollars to add her. I also signed a form showing my new payments of 64 and change a month. I did not notice it at first but I was being charged twice from my account for her. I used to pay 36 for myself. It went up to 64 with her and at the same time I was being charged 64, I was also being charged a separate 36 dollars a month. When I first saw it I went to the local Victorville gym. I was advised it was just a service fee once a year so I didn't think much of it.

    I noticed it again after a few months and went back. The rep said he did not see a duplicate transaction on my account and that it could have been the yearly service fee. There was no way they would see the duplicate payment because there was a separate account for her. Months pass and I split with my ex. I go and take her off my account. My payment goes back to 36 but I always get a separate charge of 36 on the exact day of the month. This time I go back a few months on my bank statement and see they have been charging me twice for her even after I took her off. I go back to the Victorville location and submit bank statements. I was advised by the manager that it would get forwarded to corporate for review for a refund. A week passes by so I call for an update. The manager says she still has not heard anything from corporate regarding my refund and to give it a few more days.

    I call after a week and still the same answer. I call corporate another week apart and they tell me that no request for a refund was ever requested on my account and never got my copies of the bank statement. The rep I spoke to on the phone advised me to email them to corporate. I email the verifications and give them time to work on it since it was already about closing time for them. 2 days later I call and they say they can't find the email I email to a different rep. I give it a few more days and call back and a rep tells me that my refund is in process and pending approval. I verified my mail was correct so I can get it in time. Turns out they had some issue with verifying the address on file and never called me to let me know.

    Then the rep tells me the check might be under my ex's name. I ask why if the account being charged was mine. She says she cannot say for sure it will be under her name or mine but she did notate it on the system to make sure I will get my refund under my name to my address. It's going over 2 months now and they haven't been able to resolve my issue. I would hate to wait for the refund to get here only to find out I can't cash it since it is under her name.

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    Customer ServiceContract & Terms

    Reviewed March 18, 2016

    I have been a member of In-Shape for at least 9 years, in Visalia now in Modesto. Now I am a SilverSneakers Member. Received a free few minutes with a trainer, spent time with THEM, shared that I now had osteoporosis so really needed to work out correctly. I was very clear with them that I might work with them a few times but under no circumstance would I sign a contract that locked me into a period of time. They talked and talked and then came to an agreement as to a cost for a session. When they gave me the Papers I again said no time period contract. Of course they assured me that wasn't what I was signing.

    Stupid Me. Then when I said I could not afford to do any more sessions I was told to call corporate to cancel. Then told by corporate I could not get out of it. I had signed a contract for a year. All the time these trainers are saying "just let us be your bestfriend and help you". Now I will pay $120.00 to get out of a contract I could not afford in the first place. Shame on you IN-SHAPE.

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    PricePunctuality & SpeedStaff

    Reviewed March 2, 2016

    I am not writing this as a jaded customer... although I should be. Hope this helps someone make a wise decision for themselves - to sign or not to sign on the dotted line. 1 star. Zero stars, actually. I have had a gym membership at other places for the totality of my life and know how it goes. It is easy to get into once you pay or they have your card #, you put up with crap and indifference as a member and then it is expensive and near impossible to get out. In a nutshell. This place takes it to a new level. If I can help just one person to avoid In-Shape, this is worth my time in writing. You will be promised the moon and Sun to join here. Money enters system. You are left in the cold. False promises - child care, nutrition plan, juice bar, perks. Right.

    We have been members at an exclusive "Diamond Club" for several months. (2 people) Several months of hell. This club is no longer a Diamond club, it is a Platinum now and we have no recourse via Corporate to have our prices come down at all. No notice, no letter, no nothing of the change. No idea why this happened. That is one thing... We pay over $600 for training sessions each twice a week including our membership. Crazy. Maybe OK if we got what we pay for but no. The personal training sessions have been an on-going nightmare. We are always on time, ready to go. Trainers have not been. Late, no shows, every excuse in the book to reschedule, changing times permanently to fit their lifestyles of eating, working out, homework, their friends and napping.

    Being nice and understanding does not help in this situation. It just breeds frustration. I am missing sessions, management cares about nothing except getting your money and Corporate has a bunch of trained expressions they feed you geared to make you go away. We joined to have our goals met and it is hard when we cannot even train when scheduled. This is the era of the entitled 20 year olds running things? I cannot wait to try and burn through my remaining training sessions and be done with this place. If feels like an Underworld going on here... just like organized crime. Legal robbery. We feel so ripped off and I would tell anyone to steer clear. Staff walks around working out, deflecting members' complaints with excuses and being on their cell phones.

    I could write 8 pages on everything we have been through here but this would just be too long of a review. Just be aware of other issues other than rip off-syndrome such as bacterial infections where members reportedly required medical treatment from the gym towels and hot tub. I am praying we can get out of this at the end clean and somewhat unscathed. Will cancel the card with the bank just to be sure! Watch your online banking and credit card statements for extra charges you have not authorized!

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    Contract & TermsStaff

    Reviewed Jan. 12, 2016

    I joined In-Shape Health Club in Tracy, CA July 2015. First thing I did not authorize auto payment. I told the salesperson I wanted to pay by check monthly. She agreed to my terms. Then I noticed the withdrawals were being made automatically. They even accepted a check payment from my first month after joining! After a while I found that the club was terribly managed and ran by teenagers! Children in the pool without parent supervision all the time! I was told I could change the contract any time or cancel.

    I called corporate to downgrade my contract and they said they would charge a $79 fee for changing the contract. I asked to waive the fee since I was a member and was willing to stay one. They denied my request. So I asked if there was a fee to cancel. They said no. So I canceled my contract. They didn't even try to keep me by making me an offer. Terrible business people. Highly recommend you look elsewhere for health and fitness training facility. Do not join In-Shape Health Clubs.

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    Reviewed Nov. 9, 2015

    On August 2015, I joined the club on a monthly basis because I had the possibility to leave town (which I did for 3 months) as told Jeff membership manager. He advised me to take my free session with the private trainer; he showed me the machines for 1/2 hour and back to his office where he kept his sales speech. I kept telling him several times that I ONLY needed for around 6 or so. He started to get some paper out to sign for me which I did TRUSTING HIM AS A MEMBER OF THE CLUB. He NEVER EVER mentioned months or when I asked him cancellation he said: "just come to me and we cancel it at any time." Next day I found out the the #9 was not sessions as I thought, were MONTHS which he NEVER mentioned. What a 'SNEAKY/DISHONEST ' tactics. I just called the club and no 'APOLOGY' at all. Costed me the 20% fee of the total. $160.00 SHAME ON THEM!!!

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    Customer ServiceStaff

    Reviewed Oct. 29, 2015

    My daughter who is fresh out of high school went in and thought she was only getting a month to month membership. Was fooled. The salesman knew he had a young inexperience girl advantage of her and took advantage of her. We are talking about the In-Shape visalia off goshen and demaree. Also when I call the girl at the desk was very rude and didn't care.

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    PriceStaff

    Reviewed Oct. 8, 2015

    Warning! Don't sign up with this gym. Their sales staff will make you promises that the company won't honor. They are the most expensive in Bakersfield and they will rip you off! They are quick to take your money and I'm still waiting on a refund after canceling several weeks ago. Facts: I paid several hundred dollars to get started using a trainer. After a few sessions they stopped allowing a trainer claiming that even though the money was taken out of my bank account (that same day) that they would not allow me to continue using the training service I paid for because of issues on their end, so I canceled on the 15th of last month.

    They have had every excuse in the world not to refund. (1) It takes them two weeks to even issue a check. (Why not electronic deposit it back directly in the same account they immediately withdrew it from?) (2) I was told a check was mailed on the October 2nd, (7 days ago) and I still have not received the check. I just contacted them and was told by (Vanessa) that she does not work for the post office and I wasn't allowed to speak with management directly. She said my only option was to wait two more weeks from next Tuesday (Oct 13th) and she will submit another request for a check that will take another two weeks to get approved. (They must really be hurting for money!) Go anywhere else but this gym or you will regret it!

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    Staff

    Reviewed Aug. 8, 2015

    I have been a member unfortunately for eight months now at the Manteca location. This place is a joke. The woman's locker is dirty. The pool always has loud obnoxious kids whose parents aren't even in the pool with them. When I wanted to sign up for the child care center they wanted a $49 service charge. I can't wait till my membership ends. This place rips people off and only care about money in their pockets.

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    Contract & TermsPrice

    Reviewed July 13, 2015

    In-Shape in Lompoc, nice place. The membership options were presented in handwriting to me. During this meeting, I had to write these options down in a legible contract format. Also, the contract conditions and the cancellation fees were not presented at all. Looking online, In-Shape's cancellation policy is costly! Also, can they legally re-process credit card payments using their expiration date update program? In-Shape can still charge even when their facility is down. And In-Shape makes the cancellation decision if you move, not you. Yuck. I hope people review the cancellation policy and note the non-standard membership dues when considering membership.

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    Contract & TermsStaff

    Reviewed June 5, 2015

    BEWARE! I have chronic back problems and I have had several back and neck surgeries. I've been in the recuperating stage for several years as well as on pain management and in the midst of things I have gain lots of weight. I was tired of the weight gain and pain, so I thought I would check IN-SHAPE out. I explain to them my health conditions and told them I wanted to try things out to see if my body can take the workout. I also ask if I could speak to someone who is an expert to assist me, so I would know what types of exercise or equipment that could help or hurt me. Someone who could guide me correctly during my trial period. I was informed by several employees (manager, trainer, and other staff members) that there was no problem and I can cancel anytime and they understood the conditions and was aware that my health might not allow me to participate and yet reassured me several times I could cancel.

    I signed up on 4/28 and started on 5/6 and canceled on 5/18 and I was told it will be canceled. However on 6/2/15 IN-SHAPE took out of my account $70.00, $41.99, plus I was charged overdraft in the amount of $34.99, which I wasn't expecting them to take anything out of my account that I canceled and I only had enough to pay my bill. I went to the gym and talked to the manager and explain that money was taken out of my account and I was told they will take care of it. I also spoke to the corporate office, supposedly the owner and still nothing happened. I explain to these people my medical condition and also that I was not aware that I was signing a contract. They told me the paperwork was so they can keep up the potential customers and can keep count. If they had told me it was a contract then I would have explain to them that I can't sign contracts, that I have a disability. BEWARE!

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    Customer Service

    Reviewed June 2, 2015

    I was told I would owe 56 per month. When the amount was taken from my account (mandatory) it was 61.99. I'm quite upset and will call corporate in the morning. In-Shape is the only game in town here in Tracy as well.

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    Contract & Terms

    Reviewed June 1, 2015

    When I signed up I was told there would be a pool and tennis lessons and there is neither and they never told me I was singing a 12 month contract!

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    Customer ServiceContract & TermsStaff

    Reviewed April 29, 2015

    Merced only has In-Shape. The company bought all the gyms. We hoped for improvement. Immediately the indoor pool closed like 8 months. They never updated or told members why, when or who... just moved us in the cold, to outdoor pool... said "Hey, drive to Atwater 15 min away if you want indoor pool." Ridiculous behaviour. The girl at desk... most are clueless. They never update classes on site. We show up for water aerobics and end up with someone who couldn't teach a water aerobic class if her life depended on it. Like really? You want her to represent In-Shape? We ask that the pool be at 82 as contract states, we do well to get 75 once in awhile. The pool could have ice cubes, they'd tell you it's 82 or whatever degree you tell them it should be... Maybe the pool is calibrated 10 degrees minus? You complain it is colder. It's indoors. How hard can it be? Some of us only use the pool.

    I do not appreciate being called sweetie or honey either... How rude... Get some customer service training. Staff always feel empowered to be rude. Ask to talk

    General Manager, she blows you off... Must be nice to feel no consequences to your actions. People complain constantly, but since they are a monopoly we put up with it. Most using pool do so for health issues. It would be nice to feel confident it will be warm, and clean for classes. Instead razors are found, hairballs floating for days until one of us ask "Please" to have someone clean pool. Jacuzzi has crap on sides of wall... come on... There are toe nail clipping in pool area for a whole week until one person asked for a broom and dust pan.

    Ok, so you are forewarned... Join knowing they don't give a **. The instructors are great, excluding sub... but In-Shape requires instructors to find their own sub with no quality control. What can I say? I'm surprised they haven't had a class action suit. Post temperature on digital thermometer for all to see... yeah right.

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    Contract & TermsSales & Marketing

    Reviewed March 5, 2015

    I told that IN SHAPE was going to have Jiu jitsu classes and cross fit in December of 2013 by a person named **. She is the one who I signed the IN SHAPE contract. They still don’t have the classes and I’m stuck in the contract until December 2016. Why are they doing sales pitches if they can't honor what they tell clients? Also when you’re working out the personal trainers are hovering around like vultures trying to drum up business. I quit going because I don’t like being approached and pressured by the personal trainers. I’m stuck with the expense and waiting for the contract to expire.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2015

    Palmdale West location: I received an email for a free trainer session & I thought what the heck, I have a bad back. Maybe they can show me how to be careful. So of course after the session I sat down with the trainer and his manager (Josh). Josh kept pushing personal training on me. I told him I needed to talk to my husband first and I'd let him know the next day. He talked me into at least filling the paperwork out. Not even 2 hours later I called him and told him my husband didn't think it was a good idea to spend $269 a month and I wasn't going to do it (especially at the time it was November… holidays coming up).

    Shame on me for filling out any paperwork in the first place because even though Josh assured me he'd wait several days later I receive a notification from my bank that I'm overdrawn. So I called Josh immediately and he told me “Oh no problem. It will take 7-10 business days and it will be taken care of & you will be fully refunded.” That was Nov. 26th 2014.

    On Dec 22nd I received a partial reimbursement for $169.00 and to this day (1/27/15), I am STILL calling regularly to find out where the remainder of my money is. I've spoken not only to Josh SEVERAL times but to the manager Mike ** SEVERAL times and every time I get the "Ok we'll look into it and call you back" and I NEVER have received a call from them. Their customer service is horrible & they are ripping people off left and right. This company should be ashamed!!

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    Reviewed Jan. 17, 2015

    I'm making a complaint against In-Shape because when I signed up with them I didn't have my credit card info. with me so they told me that it was okay to have my fees taken out of my daughter's account until I change it over. So now I go down to have them stop taking payments out of my daughter account, I bring in the information they ask for which is my account and routing number, they gave me a form to fill out, I did all of that. So the following month they went back into my daughter's account and tried to get payment for my dues, which made her bank account overdrawn by 38 dollars. Then they went again, made it overdrawn again. Went back the third time, got payment. A few weeks later went back into her account and tried to get the yearly fee and same thing again, overdrawn her account. This is not right. They have no business going in her account trying to get my payments because I did everything they asked for to get off her account. And when I go in to talk to someone they act like they're doing something about it but don't.

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    Reviewed Dec. 16, 2014

    My husband and I live in North Carolina. On 12/14/2014 we notice a $500.00 credit card charge by in-shape health, Brentwood, CA. What the **? We never even heard of this place. Can't figure how they got my info.

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Dec. 11, 2014

    I was told when I signed up for In Shape fitness that I would only pay monthly and if I did not pay I would be automatically canceled. They also assured me that before any payments made through my credit card, they would inform me for charges. I trusted them. What an idiot I was. I only used the membership for one month. They kept billing me. I canceled my credit card. Now I get notices after 4 months that the charges have accrued and need to pay 200 to cancel. Otherwise they will take it to collections. They are crooks. Their policy is to get your credit card information right away so they can keep billing you. Now they want me to send them a registered letter to cancel and that take 30 days after they receive it. I cannot believe this. I am very pissed off with the setup of them. I tried to call but they said their service is down. I see them opening centers all over. Now I see how they're doing it. If you join make sure you read the contract really good. Don't listen to the personnel. They will tell you anything to get your card number. I know when I signed up with them. I did not receive anything saying they would be billing me monthly without my consent.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2014

    I had complained several times to management about the unclean pool and Jacuzzi i.e. murky water, floating brown stuff and black scum around the Jacuzzi. After two weeks of water workouts I developed Mastitis in my left breast which is a bacteria that entered into my nipple along with Tinea Corpris- Fungi (ringworm) caused by pool surfaces. After 10 days of medication, a very painful breast and high temperatures, I recovered. Management will not return my phone calls or emails to compensate me for my medical bills, pain and suffering. I have no choice but to contact my lawyer. I highly suggest that everyone stays out of the water.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2014

    I have only been a member since August 2015. Someone (another female member most likely) went into my locker in the women's locker room, took my DL & car keys, then stole my car on Thursday night 10/2/14. I feel completely stupid for leaving the locker unlocked after I took another towel out. The staff did nothing; didn't ask anyone if they saw anything, didn't check the locker room, didn't look around outside with me (8pm) and most importantly, have not reviewed the security camera footage even now. They just gave me an Incident report to complete and said the manager would call in the morning. No one ever called!

    The Vallejo PD came right away but none of the staff could show him the video; said only a manager could do that. The next morning, Friday I finally got a District Manager from the Lincoln rd facility to agree to go there & review the video. Hours later he said, "I'll have to get my IT person in here, I can't get the video to run". I am really disappointed they are not showing any willingness to cooperate & help with this, I really hope the police will get the video from them. I would think the staff would be eager to review this video, unless they are covering for someone. I don't want to attend a facility with criminals. I will certainly miss the Cycling group.

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    Contract & TermsStaff

    Reviewed Oct. 10, 2014

    For the first month, my family got towels on request when we used In-Shape. The day we joined, the salesgirl told us where to get towels and no charge was mentioned. After the first month, I asked for a towel and was told I would have to sign up for a "towel fee," eight dollars a month. Nowhere in the contract does it say this and I asked another member, who said she gets towels without charge. If they don't like you, they screw with you like that. Another day, my kids went to the place and a stupid ** named Jasmine turned them away, said their parents had to accompany them. She was wrong, stupidly wrong and her manager set her straight. She was unapologetic and she was on duty when I was told about the towel charge. Beware of Jasmine, the silly git.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 9, 2014

    I joined In-Shape in West Manteca. Was there maybe 3 months and got a sore on my chest. Went to the dr and was told it was MRSA and that I had gotten it from using the same towel to clean the machines that everyone else does at In-Shape... I have been battling it ever since and I will have to deal with that for the rest of my life!! I joined to get healthy instead I got a lifetime disease! I never went back but yet paid my monthly 20.00 for the year I signed up for. I went in July 28 and filled out my paperwork for my 30-day notice to quit. The manager Vince even signed it and they are still taking that 20.00 a month out of my account two months later. I have spoken to Vince twice and he swears he will get it taken care of yet nothing has and my money has not been refunded... I am so done at this point.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2014

    I went into the Porterville In Shape right at a year ago to inquire about memberships for us. Your team does a GREAT job on closing the sale, however, your after sale customer service is truly broken! If I had been told the gym was going to go through a complete remodel AND stay open, I would have held off on joining. What a mess! The last time we went to work out, most areas were under construction, machines on top of each other with people working out on them, I was done, this is not what I signed up for. We were given several training sessions as part of our contract. We showed up to a no call no show of the person twice that is broken. I discussed my concerns with the local mgt and staff with no follow through.

    I emailed on several occasions to what I believed was your Corporate Office, no response. I have heard nothing from your team for months, BUT, I did just get a bill in the mail, I guess when I signed up and paid in full for two memberships, the time is up. So, I called your Stockton office and spoke to a Daila, who was no help. What I loved the most was asking to speak to a District Manager, someone who I would hope would have a vested interest in the companies practices. I was told I should go back to the gym and speak to the mgt there due to they may be different. As I was discussing my concerns and frustration with her, I hear music, I was put on hold without any communication just put on hold, I hung up. It was a perfect example of how you have used me as a customer for a year now.

    She did call back and leave a message claiming she did not know what happen, which is false, you are the one who put the phone on music.... I want resolution to this. I gave you over $800.00 in advance not to work out in chaos while you were a greedy company and continued to stay open 24 hours a day to make the remodel extend months beyond versus if it was done correctly like most companies and been quick. I want to work out, but this has been a huge mistake on your part and reading the other concerns below and knowing they are only a moment in time, I am confident in my frustration with your company. You do realize, you are a people business.... If we do not show up, you do not exist.... You have wasted a lot of my time locally and on the phone and online and yet you have not fixed the issue.

    I expect a call back not from the local store manager, but someone who can fix this. I want to know why your company would not have been transparent during such an extensive remodel and what you are going to do to make sure a customer is happy with their investment.... I have been waiting all year.... now I am really disappointed that you have no issue with sending out a bill, it is just about you. And your customer service agents are walls that will not get customers to the next level and think putting them on hold with music leaving them talking is acceptable..... If Amazon was in the gym business, you would be gone!! !

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    Reviewed Aug. 31, 2014

    I love water aerobics at In-shape but I contracted a staph infection in my nose after pool water went up my nose. I am still dealing with it trying to get rid of it after 10 months. I have heard a lot of other people say they also have experienced illnesses from the pool water. They need to keep it clean. I want to go back but I am so scared.

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    Contract & Terms

    Reviewed Aug. 21, 2014

    Was going to look into joining in-shape. Had been a member years ago but had open heart surgery. The trainer then had running up and down steps 6 weeks later telling me he was a pro and knew what he was doing. After a consult with my cardiologist I quit in-shape. Now healthy I was going to re-enlist till I read reviews and remember what I went through with having to pay rest of contract even though I wasn't able to use their place. Never ever join in-shape. They almost killed me and not only charged me for 6 months but kept my personal trainer monies and said no refunds and can't hold over till well enough to use.

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    Contract & Terms

    Reviewed Aug. 5, 2014

    I paid off my account ** and was told that my account would not continue. This was done over the phone earlier this year. I have no desire to be with in-shape. Who ever it was that gave me the contract to sign mislead me. I've only used your gym about a half dozen times. Again, I paid off this account, and continued billing me is harassment.

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    Customer ServicePunctuality & Speed

    Reviewed July 21, 2014

    My husband and I were in the Sauna today about 8:30am. We were relaxing after a workout. In comes a kid in his 20s. He sat down and did exercises in the sauna. He was huffing and puffing and making noise. After a few minutes of this, one of the ladies left. A few minutes later l left, my husband shortly thereafter. This kid was so noisy with his exercising that we felt uncomfortable. The kid's sweat was going everywhere because it was working hard and fast. We couldn't relax. We told the lady at the desk, she said that she knows who we were talking about. I don't understand why he was exercising in the Sauna. There are mats in the other part of the gym that he could do sit ups and whatever else he was doing. The Sauna is to relax in after a workout. My doctor told me to use the sauna after a workout because it relaxes the muscles. Maybe I should of taken a pic of his workout but I don't take the phone in the Sauna, I am there to relax and not think of anything else.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed July 15, 2014

    I signed up my son with a gym membership. I gave In-Shape my bank account and signed for the $40.00 monthly membership ONLY. They took out $329.00 without my consent by aggressively using sales tactics and intimidate my son into signing up for a personal trainer. I called immediately to cancel but still the money was taken from my account 3 days after I cancelled. The contract says that my son had 5 days to cancel. I cancelled immediately but they still took my money. Again I NEVER GAVE THEM PERMISSION TO TAKE THAT MONEY FROM MY ACCOUNT. That was not my son's bank account.

    Today is almost one month later and they have still not returned my money. I have wasted MANY hours on the phone trying to resolve this situation. When I am able to get through someone, they have been telling me that the check with my money is in the mail. As of today I have not received it yet. I tried to resolve this issue at first by attempting to contact the Corporate Office but I can almost never get through on the phone. Left countless messages and only once I received a call back to tell me that the check is in the mail. I placed a formal complaint with the Better Business Bureau. I want my money and additional fees for all the time I wasted on the phone by tomorrow.

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    Customer Service

    Reviewed July 14, 2014

    In-Shape has been withdrawing money from my account when no member was added so I contacted my local In-Shape, spoke to 3 different associates which neither one could help me. So then I called corporate and they took a while to respond to my emails and they are denying a refund. Everyone beware of In-Shape and their poor customer service!!!

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    Customer Service

    Reviewed July 12, 2014

    They keep charging my credit card even I'm done with them. They have very poor communication between 1234 McHenry Modesto and the corporate office. I'm really tired of In-Shape taking too much of my money and my time. I spend hours calling for explanation and it has not been resolved yet. Please think twice before giving your bank info to In-Shape.

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    Contract & TermsStaff

    Reviewed June 26, 2014

    In-Shape in Hanford is dishonest. I wish I would have never signed up. I signed up for 1 year and spoke with three different people in Stockton and was given 3 answers. First I was told that I had a balance of $300.00 and then I was told by another worker that I still had one year left, then I was told by a different person that I had two years left. I signed up for 1 year and explained that to the worker in Stockton but she said that they never do 1-year contracts and only 3-year contracts. I can't find my contract anywhere. I believe that someone has altered my contract and explained this to the lady in the Stockton office. However, she just repeated herself. In-Shape also debited $180.00 unauthorized by me.

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    Jeffrey increased rating by 4 stars.
    Customer ServiceSales & MarketingStaff
    After a positive interaction with In-Shape Health Clubs, Jeffrey increased their star rating on Jan. 15, 2016.

    Updated review: Jan. 15, 2016

    I apologize, I should have posted this resolution a long time ago. The company reached out to me and resolved this matter in a mutually acceptable manner. I sincerely appreciate them doing this for me, and to be completely honest, I now have to uphold my end of the bargain...one of which I failed to do by not changing my review. Thank you to In-Shape for the resolution, I hold no ill will, my wish was for the situation to end, and it did to my satisfaction, and I trust yours.

    Original Review: June 17, 2014

    I signed up for In-Shape membership at Babies-R-Us in 2002, I spoke to the corporate office in 2003 and faxed a handwritten cancellation in because I was told it had to be in writing. The gentleman got my cancellation fax, and I assumed it was taken care of at that time, which is my fault, he said he received my fax right!? It was coming out of my account automatically, which stopped immediately, more evidence that the membership was cancelled. In May of 2004, I received a collection letter from the in house collection department. The bill was for $635.xx, which was allegedly through April of 2004. I explained that I had cancelled at the contract end date which was for October of 2003. They stated they had not received my cancellation letter and would need payment immediately to stop any further action. I disputed this with several people at the corporate office, all of whom seemed to continue being terminated or quit, but were never there to see it to the finish for me, and that became very frustrating.

    Finally I seemed to hit a breaking point where they said that the account had been closed. I stopped receiving collection calls from them, no letters, and once again, it was over. In 2009 I received a call from CB Merchant Services of Stockton, stating they had been referred the account, and had acquired a judgement in March of 2005 for the debt from In-Shape! Keep in mind that my phone number hasn't changed to this day for around 16yrs, and at that time, I STILL lived at the same address!?! WHEN WAS I SERVED THIS NOTICE?? OH...never...bummer for me I guess. I had a very heated discussion with the lady on the phone, as well as her supervisor. I then called In-Shape corporate, who after reviewing the details apologized for the whole incident, and stated that she was going to start a process to vacate the judgment, and get this taken care of for me. I finally breathed a sigh of relief...I called back several days later, she said to give her some time, she was waiting on legal or something I don't remember, but the good news is she still worked there!

    Finally, I didn't receive any more calls, and I called CB Merchant, they said they just needed the court papers to vacate a judgement, again. Seemed pretty solid. I'm skipping over a ton of time and phone calls here, but lets fast forward to 2014. This thing is still not on my credit, I still have yet to get it resolved. This is absolutely the worst case of poor customer handling, professionalism, follow-through, and just fraudulent charges I have ever had to deal with. I finally went to consult with a couple of attorneys who very gently told me I was out of options, and I could try to settle or just pay the bill, but I was pretty much stuck! WOW...I know they are doing their best to help, but when I'm wrong I admit it, I should know, I've done it before! I'M NOT WRONG!? I'm not the only one this has happened to either, there are a crazy amount of people who have had this happen. Now I'm stuck paying THOUSANDS of dollars over a simple little stupid letter that they allegedly didn't receive, but the gentleman I spoke to SAID HE GOT IT? Oh, but that's not all. They are now, 10 YEARS later, telling me it is not just in writing, it is has to be CERTIFIED MAIL ON THEIR FORM SENT TO THEM! SERIOUSLY??

    In-Shape was a little tiny company 12yrs ago and you expect me to believe that this was their policy then!? To the unknowing eye, from my small perspective, this company has gotten crazy big off of some cruel business practices, along with a pretty simple contractual scam. I am totally lost, not sure if I should file a lawsuit against IN-SHAPE or if I should just picket in front of every gym I have time to do? I'm sure people have cancelled before, and had no trouble at all, in fact I'm sure people even enjoy going the gyms. I, however, will find a way to publicly express my frustration at being horribly mishandled. I'm tired of it, clearly I am way to patient and it got me nowhere with them.

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    Customer Service

    Reviewed March 20, 2014

    Membership was for my grandson and was cancelled because he left for basic training in the military. Brought in the paperwork but they lost it. Had to bring it in again. They charged an additional month even though he was no longer in the state. When I called on it they said they wouldn't reverse the transaction even though he left on Feb 2nd and they charged for the full month of February. They got money for no services and I feel that's bad business.

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    Staff

    Reviewed Jan. 10, 2014

    I was finishing my swim workout and was pushed by an aqua aerobics client. She pushed me on my injured shoulder. She stepped out of her way to push me. She told me she pushed me because I was swimming while a class was going on. I had permission from the aqua aerobics instructor to finish the last few laps of my workout. After relaying the incident to club management, I was not supported.

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    Staff

    Reviewed Nov. 10, 2013

    I received a bill in the mail and I did not sign anything at all. I know my ex-girlfriend attended the gym but I never signed up. I know she said she knew the man responsible for new memberships personally and that she was terminated. The fact of lack of oversight and irresponsibility led to me getting a bill for something I didn't do. Thank you. She used my name and info to reenter the gym without paying.

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    Reviewed Nov. 3, 2013

    My review is not necessarily the gym itself, but the patrons that come there. One gym that I stopped going to and changed locations had a severe problem with parking and traffic. I had to change locations because my daughter damn near got hit twice by people whipping through the parking lot. Scared me a couple of times. Also there is a huge issue with people taking their oversized SUVs or trucks and parking them in the compact parking spots. It's so bad that their vehicles are in the road and it makes it incredibly difficult when trying to back out! There is also an issue with people double parking or parking so close you can't open your car door. Signs need go up or something! My last issue is there is a used needle drop box in the family changing room and it is always half way or almost full. It is bad enough people are using needles, but do they really have to have it where the kids are? I understand that diabetics are patrons, but I damn well know that they don't use the type of needles that are in there. There is an apparent problem with steroids and I would be academically curious to see if any held heroine. Just a thought.

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    Profile pic of the author.
    Customer ServiceSales & MarketingStaff

    Reviewed July 22, 2013

    HORRIBLE CUSTOMER SERVICE! ZERO ZERO STARS. Over the weekend I found out how DOWNHILL this place has gone since my last blind review in 2008. I received a member's coupon from my nanny to give to a guest (my sister and me) for "45 days free to try In Shape". My sister and I arrived at In Shape Antioch and presented our 45-day free coupon to the two towel girls working the counter. We were asked if we had been to In Shape before. We said we were members over 3 years ago. It was then a sales person, standing behind the towel girls, by the name of HASSIB, said our 45-day pass was no good, and he could not honor it. He said that as a former member we would have to sign up today in order to come back to the gym. I told him I didn't want to sign up today and wanted to check out the gym as it had changed in the past 3 years. I asked if we could at least have a walk through?

    He did, reluctantly, allow us to walk through the gym on our own, to do a visual only, but again he said he would not honor the 45-day free pass. My sister brought out the coupon and read the fine print of our 45-day pass to Hassib. The fine print stated that it is "not valid for current members", which we were not. I hardly think being a member 3 years ago is "current". We continued to re-explain how it didn't apply to us as nowhere did it say on the coupon that it applied also to former members! This was nowhere on the coupon! Hassib still would not budge and continued to strong arm us into purchasing a membership. I asked him for at least a 7-day pass, if not the 45-day pass. Why would I want to blindly join a gym that I haven't checked out? Hassib acted like we were asking for tickets to the World Series!

    We were asking only for a 7-day pass to a chain gym! Why is this so difficult? Hassib still would not budge and continued to strong arm us into purchasing a membership, and said he would talk to his manager about "letting" us have a 7-day membership!! Hassib was acting like an arrogant, smug jerk! He left us standing at the front counter to talk to his "manager" and was gone for 10 minutes. We never saw a manager. Ever. Um still waiting... no manager. We saw what looked like a manager, but ah no, it wasn't. Still waiting... By then my sister had walked out.

    But I stayed on. I feel it my duty to at least try and talk to this stupid idiot. Now I feel sorry for him. When Hassib didn't return, I am now thinking he has gone home for the day, or afraid to talk to girls. Shouldn't take that long to get approval for a 7-day pass????? I then asked the girl at the front desk to ring Hassib (really?) and his "manager" and bring both to the front to discuss. Hassib reluctantly returns alone, and shakes his head saying we still cannot have a 7-day pass, and he shows me the rules on a 7-day pass which he found in his drawer - the same rules that are on my 45 day pass - "not valid for current members" which STILL DOESN'T APPLY TO ME. REALLY????? I am tired of arguing with incompetence. You are, what you do...

    Listen up, In Shape. This is not the way to attract new members! You have POOR, POOR management and customer service skills. Your front desk needs training. The people who work at the front desk, mainly HASSIB, are incompetent and are not problem solvers. I don't know what you pay these folks (commission) or the training (none) that is entailed but let me fill you in on a secret... IT'S NOT WORKING and you WILL LOSE, POTENTIAL CUSTOMERS AND/OR CURRENT CUSTOMERS. I told Hassib that I will be scoping out other gyms in the area such as Progressive, or Diamond Hills Sports Club. Why would I want to join a gym that treats new potential customers like dirt?

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    Customer Service

    Reviewed May 8, 2013

    I have been a loyal customer since 2006. Today we arrived and were told all our kids were suspended from the gym for 3 months because there was another parent complaining about our kids. We weren't called about this and had to drive from Lemoore to Hanford to be turned away with no explanation of what transpired. I'll not be needing this company's services due to your manager's lack of professionalism and even courtesy of communication. No company is worth my money if I'm not kept informed unless I ask or show up.

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    Contract & TermsPrice

    Reviewed April 19, 2013

    Stop. Do not sign with this company. I signed for $20.00 a month and my card was charged $49.00 per month although my contract clearly says first three months $20.00 and thereafter $20. I signed up to attend any gym for that price and was told that was not so. As of this date, this problem has not been fixed.

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    Customer ServiceStaff

    Reviewed April 17, 2013

    I went to the Modesto Gym on McHenry. I paid a monthly fee for child care. Each time I arrived, the child care was either closed, or I was told there was no room. I paid this fee for over 3 months before I actually got him in the child care. I canceled my auto debit and have never been back. The managers don’t care and never respond to calls; and neither do they cooperate in Stockton. I have since switched to Planet Fitness month to month and no Muscle Heads.

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    Customer ServiceStaff

    Reviewed April 1, 2013

    First and foremost, I would like to say that the gym itself has great potential with its growth over the next few months. I live in Santa Barbara, California and I've been a certified personal trainer for over 15 years. I operate a very successful business there. What I have come to learn is in order to be successful in my type of business, you must have trust from your customers and you must also have great people skills along with customer service. My experience at In-Shape fitness was the worst I've experienced in any health and fitness club. Ever! I was charged a day fee when I wanted to use the club, which is normal. No problem there. But when I was leaving, I asked about getting a pass because I was going to be in town over the next month or two and I'm looking at clubs. Unbeknown to me, they would activate my 7-day pass on that day. The same day I paid cash to use the gym.

    Needless to say, I didn't go back for two weeks which was 3/29/13 and I was told, "We're going to let you in today, but your pass has expired." So I asked to speak with JC, the counselor, who signed me up. I was told he wouldn't be in today. Well he showed up and I met with him to explain to him what had happened. He said that there was nothing he could do about it and I couldn't get a refund for the day I paid nor could he extend my pass. I've worked in many gym and health clubs in my life and the first thing the club manager gives you is the power to make the right decision to satisfy the customer. Well JC and In-Shape failed here.

    I will always have a bad taste in my mind about this club, but not only for this experience but also for all reviews I read prior to going to the club. They have ripped people off by having them signing long term contracts and telling the customer something else. Great club concept In-Shape has, but terrible tactics and horrible staff.

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    Contract & Terms

    Reviewed March 18, 2013

    I have had multiple issues with this company. First being I had a 30-45 day free trial came in, and I was told they needed a credit card for informational purposes only and that I would not be charged. What happened? I was charged and received my first overdraft fee from a bank ever. I had to go through all of the hassle of fixing things on my end with my bank. My SO brought in his credit card to be charged for a year of membership. The year should have been up on 3/14/13, but I am now being shown paperwork. I never signed saying I agreed to a 36-month contract. Frauds.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2013

    I belonged to In-Shape for a few years. I complained several times about a man who dived into the pool for a minute or two - just long enough to blow his nose several times in the pool. This is a small, indoor pool; not a full size outdoor one. I complained several times in the last two years and the man was spoken to. When it happened again, I complained again but the manager would do nothing. I wrote to the corporate office and they called, but couldn't/wouldn't do anything. I cancelled my membership with the understanding that I would not be penalized by not finishing out my membership term. Today I got a bill from them. I am disgusted by their willingness to jeopardize the health of their members by allowing this guy to continue to blow his nose in the pool. What are they thinking? I will continue to fight off their attempts to bill me for their unsanitary and disgusting facility.

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    Reviewed May 8, 2012

    You need to give more hours to the girls in the Kids Club because every time I go, there is a waiting list and this needs to stop because I won't pay for a service that I don't get.

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    Punctuality & SpeedStaff

    Reviewed May 1, 2012

    I went to West Lane In-Shape in Stockton, CA. Today, I went to the child club and there was no space for my son. I got there really early for my Zumba class. This is the fifth time in less than three weeks and it happened always on Tuesdays and Thursdays. I need to wait until somebody takes a child out. But today, I waited longer because I have to wait for parents to take out two babies. So I think it's not fair for me to be waiting. And I spoke to the manager and he told me to complain online, and I'm not the only one in the waiting list to put the child on the club. There are only two girls taking care of the child. They need another person to be there so that way we can leave the kids without waiting. I think I deserve to leave my baby there without waiting because I paid the bill on time which includes the child's club too.

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    Customer ServiceStaff

    Reviewed March 28, 2012

    I was working out on a Friday evening and after my workout, I went into the stretching room on the second floor. I had my headphones on and was relaxing and stretching and I noticed a guy towards the back of the room who had an iPod and some speakers on the floor. Apparently, he was wanting the full effect of his music. The rest of us wear headphones but he was too good for that, I guess. The music was loud. I could hear it over my music via my headphones. He saw me there and saw me look at him. I just shook my head. Then, he proceeds to leave the room with his music full blast and walked downstairs to buy a drink! I was livid at this point.

    I proceeded to go down the stairs where the gym manager and the general manager for In-Shape happened to be standing. I asked them when they allowed members to set up their stereo equipment in the gym. They looked at me like,"What?" I pointed to the guy who was paying for his drink. The guy looked at me and said, "Why did you have to go and say something?" I said, "Well, the rest of us wear headphones and maybe he should do the same." He said, "Why don't you mind your own business?" Words were exchanged between me and the the guy, who had about 30lbs of muscle on me, with him threatening me and then he lunged at me.

    The GM who was pretty fit himself, pushed the guy back. All the while, people in the gym are hearing all of the yelling. I went to the locker room shaking and gathered all of my stuff and went to the front desk to demand that my membership be cancelled. They assured me that the problem had been taken care of. I said I wanted nothing to do with them if they would rather have the muscle guy as a member over me. They reluctantly took my membership card to cancel the membership.

    About a week later, I was charged for the March dues. When calling the customer service, I informed the rep what had happened. She put me on hold and said that the customer service department was investigating the matter and needed to talk to the manger about refunding my membership dues for the month. They informed me that usually a 30-day notice is required. I told the rep that under the circumstances that the $49.99 should be refunded. The rep said someone would be getting back to me on the decision. That was two weeks ago. Now I am upset that they have not dealt with the situation. What duties does a club have to protect members from potential violence from other members?

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    Customer ServiceContract & Terms

    Reviewed Dec. 2, 2011

    I signed up for 6 months. I called them at the 7th month to ask why I was still being charged. They said my contract was for 36 months. Someone altered my contract and added the 3 in front of the 6. I specifically told the guy that I signed up with, that I would just try the gym for 6 months only. They altered my contract and many others in my town. I cannot find my original contract.

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    Reviewed Dec. 20, 2010

    I'm not complaining about the staff. They were great. My concern is the gym facility. First off, the a/c is broken, making it really musky and hard to breathe. Next, the Olympic barbells are either like 50 years old or of cheap quality. Need to buy us some nice "iron grip" 45lbs barbells like In Shape in Bakersfield of Rosedale hwy. Plus the equipment, benches and machines, are old an ugly. Please, at least, provide us with better barbells and service the a/c or I'm going somewhere else.

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    Reviewed Jan. 3, 2010

    My son has been enrolled in the kid’s club at this facility for about 3 years. He is never allowed to go into the "kid’s club" area of the club when according to staff there are not enough other children in the kid’s club area. There are always kids on "the floor" when I go in to work out. Today, as I walked in with my son, I was told the kid’s club is closed again. I asked if my overweight 9-year old son could work out on the treadmill with me and was told no. I asked if he could use the rock climbing wall and was handed the belt and not given any instruction on how to use it on my son.

    Then after I got the belt connected and my son on the wall a lady walks by with her 3-year old and proceeds to put her 3-year old on the elliptical machine where my son is not allowed. My son is never allowed any courtesy in this gym. The same rules do not apply to all members. I told the front desk employees I was not happy about it. The boy at the front said he would let the lady know to get her daughter off the machine. The 3 employees up front standing around talking could have watched my son in the kids club today. I keep paying for my son to have access to kid’s club and it is not available at this gym regularly enough for us to access when I need to. The employees are not willing to try and keep it open access for the kids.

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    Reviewed Nov. 4, 2009

    I went to In-Shape City in Turlock on Geer Road to find out how much it would cost to join. I talked with ** and he said that I could join and would have two weeks to cancel. He said the rest of October would be the trial period and that they were having a special and November would be free. He specifically said that if we joined, we would start paying in December. But I didn't fill out all the paperwork because I wasn't sure we even wanted to join. I didn't receive a copy of anything from him. After two weeks, I called and told the person working the desk that I wanted to let them know we wouldn't be joining after all. He said that I had to come in to talk to a salesperson.

    I came in on the next Saturday to talk to a salesperson to cancel and they said I had to talk to a manager. So I called on Monday and talked to the manager, and I told him everything that had happened and that we didn't want to join. He told me to hang on and never came back to the phone. I hung up because I had already told him and thought he would take care of it. We received a bill in the mail for $99.99 and apparently they claim that we are members and will not cancel our membership.

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    Reviewed Oct. 2, 2008

    I had given the company permission to take money out of my bank account for my monthly bill. The company then turned around and charged me $153.00 the next day without permission. I called and talked with someone about this issue and said they couldn't give me the money back because i agreed to pay. I then explained that I said they can take the $153.00 on the 30th of October. They said that the person that put in notes told me that it was the 5 of October and today is the 2 of October so they are early to draw anything out of my bank in the first place. But regardless they should have fixed the problem and they told me that they couldn't give me my money back, After I already told them that I didn't give them permission to take money out of my bank account.

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    In-Shape Health Clubs Company Information

    Company Name:
    In-Shape Health Clubs
    Company Type:
    Private
    Year Founded:
    1981
    Formerly Named:
    In-Shape Health Clubs
    Address:
    6 S El Dorado Street, Suite 600
    City:
    Stockton
    State/Province:
    CA
    Postal Code:
    95202
    Country:
    United States
    Fax:
    (209) 472-2235
    Website:
    www.inshapeclubs.com