In-Shape Health Clubs Reviews

Their customer service is the worst. I've been trying to cancel my membership since October after finding out I was pregnant and I am unable to workout at the gym. I've tried contacting In Shape with the app and through e-mail and it took me a few tries to reach someone who finally told me that I needed to submit a proof of disability signed by my doctor to successfully cancel my membership and not have to pay an early termination fee.

Yuba city location has removed all sanitation wipe dispenser. It is extremely hard to find the bottles to sanitize and the paper towels are always out. This gym is putting the members' health in jeopardy right as the flu season begins.

A terribly dirty gym at Yosemite in Merced. The locker room is trashed, the lockers are all broken, the pool never works, the staff has no clue as to how to run a gym. The Merced club in G street stinks like dirty socks, it’s never clean, the toilets are always trashy with toilet paper everywhere. The weight and machine are not clean nor do the work most of the time. Don’t waste your money on a terribly run company.

Dear In-Shape, Thank you for finally responding — but I want to make something very clear: I never wanted my membership closed. My plan was to pay any balance owed on the account and then update the billing info, since the account was originally under my mother’s bank details and she no longer wanted it used. I was still planning to return and just needed a little time while I dealt with a deeply personal loss — the kind of life moment that should matter to any decent business.

Filthy. Management sent email to members asking for honest feedback only to respond with defensiveness and give my whole family the stink eye every time we come in. No hello or warm welcome. Bizarre. Pre-COVID this was a clean, well run gym. Now, the equipment is in constant disrepair, clumps of hair and garbage in the showers; people are allowed to enter the sauna fully clothed and put shoes on benches; years of biofilm on the shower. When I notified the manager about the clothing in the sauna, they actually removed the "sauna rules" sign inside the sauna. Kids are allowed to eat by the pool - think wet crackers embedded in fabric cushions. Gross.

Two years ago I had one of my grandsons enrolled for daycare but I would take both of my grandsons to the pool almost everyday in the summer. This year my son in law got his membership for his him his wife and 2 kids. He has been taking my niece everyday since they got the membership. Yesterday I took my grandson who is enrolled but he had his friend over so I thought no problem, He’s 10. It’s just the pool. Well Michelle would not let us go in. I explained based on previous experience I was under the impression it was ok. She would not let us in. No way. I’ve been a customer since 2000 and this so called general manager just said no. I felt discriminated against. My son in law is a ** tall handsome guy with blue eyes, so no problem let him in take whoever he wants. But here comes this ** old lady with 2 ** kids, no way is she getting in.

While they may feel like a local gym, they are just another faceless corporation focusing on money first and hiding behind pleasant employees who are not empowered to always do right by the customer. Need to cancel? They will lead you into a hold that sounds like an alternative and will allow you to cancel at a future date, but no, even six months later they will steal a final months' fees even if you haven't been there for half a year.

In Shape Yuba CIty, A - I would give less stars if possible. I changed my membership to be on hold late last year because my father was ill so I was focusing on him. Yesterday I went into the gym after trying all morning online to cancel my membership because my father passed away and I am moving to Florida. The person helping me was not helpful. She said she needed proof that I was moving farther away where there was not a gym. I told her I have a pod reserved to come take my stuff to Florida, what do you need. I asked to talk to the General Manager and she told me that she was off today and that she would tell me the same thing, which I really didn't know what that was. She took my information, and I confirmed that the manager would call me today.

Under the Management of **, GM at In/Shape, 10th St West, Palmdale, the cleanliness, equipment maintenance, and staff response continue to deteriorate. There are no longer cleaning stations, paper towels and cleaning solutions are empty, and many machines are out of service or partially disabled. The staff is non responsive - except for a cleaning lady who appears to be the only working person. This could be a good gym - but you need a staff that cares.

InShape Fitness has not followed through with their commitment to improving Cal Family Fitness, quite the contrary. They do not support members and their updated equipment is a joke. The answer I received when I could not register for a class because they took away spin bikes and there are only 19 bikes was to pay more money and I could reserve a week ahead of time. That is unethical and just wrong. We have been a member at Cal Family Fitness/InShape for over 25 years. Is this how you treat your loyal members! We maintained our membership through Covid and supported the club. How can I justify paying for a membership when I cannot take the one class I adore! Shelly’s Saturday morning class is the best! But it’s “full” on Thursday morning because the club got rid of bikes before they could replace them! SUCH poor planning.