In-Shape Health Clubs

I am starting a complaint that In-Shape is discriminating against senior citizens. In January I signed up for membership using my Silver and Fit benefit. I went to the Oswell, Bakersfield location and I was told that I would need to go to the California Ave location to sign up but I could use the Oswell location to work out. Today when I scanned in Megan said I would have to use the other locations 7 to 10 miles away, I live about 1 1/2 miles from the Oswell location. There are very few people using this gym and even fewer seniors when I am in there at the most 1 time per week. I feel I have just been discriminated against due to being a senior citizen. Going to run it past an attorney.

I have a family package which includes myself, my three kids, my sister who was their caregiver but moved 400 miles away, my now ex hubby and his son who occasionally came over. Problem is I work 6 days a week. I called to ask to have my mom replace my sister so my kids can come and workout and enjoy the facility before school hits, I was told absolutely not. I could not remove anyone without adding 49.99 a month for my Mom and adding a yearly membership fee. In addition her delivery on this wonderful news she was delivering was quite cold and showed just how much she could care less. Just a Single Mom Nurse working 6 days a week hoping to get my Mom on so she can take over watching my kiddos. Very sad!

This gym has been billing many many people during the pandemic without providing services and with all the excuses in the world for them suffering the pandemic. Other gyms all offered postponement and delays member cancellations and refunds. In-shape just avoids and does not respond. I sent an email requesting stop or delay and they wouldn't respond. Many of us - see that reviews - have been billed against our requests for over a year! It's time for a rally of all those who have been dealt this kind of business for some action.

This gym has some serious problems starting with the gym Manager, Marisol. After bringing safety concerns regarding the gym's new policies that clearly create unsafe training conditions showed a clear lack of understanding, concern and any enthusiasm at addressing any issue she is presented with. Omar on the other hand seemed really concerned about the filthy pool and seemed to work it out. Gosh what a management contrast! In-Shape has the wrong person in charge.

I had been using In shape for the better of seven years to take showers in their facilities in Ceres, CA and Modesto, CA and the towel service was a hassle, where the towels were not available due to "washing" or "drying" or were "moist" because they had to pull out of the dryer not fully dry. I have foot problems because the shower stalls are not as clean as they should be. Not just athletes' foot which is an easy fix but more serious issues where I was in PAIN! I had seen how they clean the shower stalls and I was not impressed. The shower stalls should smell of bleach so you feel that it is clean, not long strands of hair littering the walls and floors of the stalls.

Always out of towels, machines always out of order, Zumba room leaking when it rains. The gym is supposed to be high end but it has gone down tremendously in Customer service. The men's room is always out of tissue, the sauna and steam room has slimy stuff on the floor.

I requested a cancellation on my club membership September 2018 because I started a new job that prevents me to fully utilize my membership. I recently found out I was still being drafted in my bank account. I was never sent a cancellation confirmation. Unfortunately I only kept this bank account for small transactions and haven't been really paying attention to it plus I've been busy with my new job. I emailed 12/11/19 for a cancellation request. An automatic response was supposed to be handled within a day. I had to call 12/16/19 about the issue. They said that they cannot do anything about the drafted fees because there was no confirmation. I said I requested one but never received one.

I was working out and wanted to try out personal training so I went to the fitness manager and asked if I could purchase a few sessions so he showed me the session pricing and I chose the 4 sessions to work out 1 day a week just to see if I liked training. I filled out my name on a piece of paper stating the workout summary for full body and that it was four sessions that I purchased for $300. I informed them I did not want to be scheduled and that I did not want to purchase more training.

I had had good experiences with In Shape elsewhere. Perhaps I, as a ** female, should have known better than to stop at the one on California Ave in West Bakersfield. It has a huge banner advertising swimming lessons for all ages. But, Brittney, the receptionist said the banner was just contractual and In Shape knew nothing about the swimming lessons. I tried to explain to her that a contract was legal and that they should not have a six foot tall banner near the registration window if what it advertised did not exist. So, then I took some photos and she got mean. She called me aggressive several times even though the counter and several feet were between us.

I went through an entire ordeal with In-Shape not honoring their own contract we agreed and signed to, as well as overcharging me for over a year. Taking more than the agreed amount from my bank and would not assists me regarding this issue at all. I called multiple times throughout the year of 2018 and was never helped. I finally got the attention of corporate after writing many times and posting an online negative opinion about my experience and I complained many times about my personal information missing from their own records.