In-Shape Health Clubs Reviews

This club practices fraud in the inducement. They say they offer autopay, but do not show an autopay address. They also offer senior citizen rates and bill at non-senior rate.

I've been a member on and off for over 10 years at the Lincoln Rd, Vallejo IN-SHAPE club. 2 years ago, when I set up a new account under the "One Pass" program sponsored by Kaiser, I haphazardly selected a recent photo of me in my local police uniform (Not ICE) for my profile. I have since been singled out and targeted by multiple staff members, including the manager, and harassed for ridiculous reasons. They are seeing my police uniform photo and taking every opportunity to pull me aside, question whether I have pre-registered for an exercise class, and told that a class was full and that I could not attend (when it clearly wasn't).

Charged me a $360 fee for Personal Training. I have been unable to work out since a surgery I had in March. I never agreed to pay a recurring fee for personal training. This is a very deceptive practice and I will not tolerate it. I have contacted my bank and can file a dispute on July 17th and that I will do. I am already owed for training sessions I was unable to receive due to a injury.

The In Shape Facility in Victorville CA, refused to cancel my membership. i.e., even after I went into the facility to cancel it. Somehow, they got on my new debit card and continued charging my card for over 12 months at $39.00 monthly. I have contacted them, they have cancelled the membership, but I believe they are working out the modalities to give me my full refund amount unlawfully charged to my card. Although I feel they are trying to keep 10 months' worth of subscription, i.e., $390.00. At this time, I have informed them that such will be unlawful, immoral, and amount to an abuse of a customer and his banking information. I have sent a letter back asking for my full refund. I will update you Fam!!

Their customer service is the worst. I've been trying to cancel my membership since October after finding out I was pregnant and I am unable to workout at the gym. I've tried contacting In Shape with the app and through e-mail and it took me a few tries to reach someone who finally told me that I needed to submit a proof of disability signed by my doctor to successfully cancel my membership and not have to pay an early termination fee.

Yuba city location has removed all sanitation wipe dispenser. It is extremely hard to find the bottles to sanitize and the paper towels are always out. This gym is putting the members' health in jeopardy right as the flu season begins.

A terribly dirty gym at Yosemite in Merced. The locker room is trashed, the lockers are all broken, the pool never works, the staff has no clue as to how to run a gym. The Merced club in G street stinks like dirty socks, it’s never clean, the toilets are always trashy with toilet paper everywhere. The weight and machine are not clean nor do the work most of the time. Don’t waste your money on a terribly run company.

Dear In-Shape, Thank you for finally responding — but I want to make something very clear: I never wanted my membership closed. My plan was to pay any balance owed on the account and then update the billing info, since the account was originally under my mother’s bank details and she no longer wanted it used. I was still planning to return and just needed a little time while I dealt with a deeply personal loss — the kind of life moment that should matter to any decent business.

Filthy. Management sent email to members asking for honest feedback only to respond with defensiveness and give my whole family the stink eye every time we come in. No hello or warm welcome. Bizarre. Pre-COVID this was a clean, well run gym. Now, the equipment is in constant disrepair, clumps of hair and garbage in the showers; people are allowed to enter the sauna fully clothed and put shoes on benches; years of biofilm on the shower. When I notified the manager about the clothing in the sauna, they actually removed the "sauna rules" sign inside the sauna. Kids are allowed to eat by the pool - think wet crackers embedded in fabric cushions. Gross.

Two years ago I had one of my grandsons enrolled for daycare but I would take both of my grandsons to the pool almost everyday in the summer. This year my son in law got his membership for his him his wife and 2 kids. He has been taking my niece everyday since they got the membership. Yesterday I took my grandson who is enrolled but he had his friend over so I thought no problem, He’s 10. It’s just the pool. Well Michelle would not let us go in. I explained based on previous experience I was under the impression it was ok. She would not let us in. No way. I’ve been a customer since 2000 and this so called general manager just said no. I felt discriminated against. My son in law is a ** tall handsome guy with blue eyes, so no problem let him in take whoever he wants. But here comes this ** old lady with 2 ** kids, no way is she getting in.

While they may feel like a local gym, they are just another faceless corporation focusing on money first and hiding behind pleasant employees who are not empowered to always do right by the customer. Need to cancel? They will lead you into a hold that sounds like an alternative and will allow you to cancel at a future date, but no, even six months later they will steal a final months' fees even if you haven't been there for half a year.

In Shape Yuba CIty, A - I would give less stars if possible. I changed my membership to be on hold late last year because my father was ill so I was focusing on him. Yesterday I went into the gym after trying all morning online to cancel my membership because my father passed away and I am moving to Florida. The person helping me was not helpful. She said she needed proof that I was moving farther away where there was not a gym. I told her I have a pod reserved to come take my stuff to Florida, what do you need. I asked to talk to the General Manager and she told me that she was off today and that she would tell me the same thing, which I really didn't know what that was. She took my information, and I confirmed that the manager would call me today.

Under the Management of **, GM at In/Shape, 10th St West, Palmdale, the cleanliness, equipment maintenance, and staff response continue to deteriorate. There are no longer cleaning stations, paper towels and cleaning solutions are empty, and many machines are out of service or partially disabled. The staff is non responsive - except for a cleaning lady who appears to be the only working person. This could be a good gym - but you need a staff that cares.

InShape Fitness has not followed through with their commitment to improving Cal Family Fitness, quite the contrary. They do not support members and their updated equipment is a joke. The answer I received when I could not register for a class because they took away spin bikes and there are only 19 bikes was to pay more money and I could reserve a week ahead of time. That is unethical and just wrong. We have been a member at Cal Family Fitness/InShape for over 25 years. Is this how you treat your loyal members! We maintained our membership through Covid and supported the club. How can I justify paying for a membership when I cannot take the one class I adore! Shelly’s Saturday morning class is the best! But it’s “full” on Thursday morning because the club got rid of bikes before they could replace them! SUCH poor planning.

Avoid In-Shape on White Lane if you value professionalism, transparency, and quality facilities. The staff here is unhelpful, unprofessional, and poorly trained. The manager refuses to return calls if you have a complaint, and there’s no customer service number to escalate issues. Overcharging is common, and even after canceling, you may still be charged. Refunds aren’t processed back to your card but are sent as a check in the mail, which is absurd in 2024. The gym itself is outdated and poorly maintained. The showers are old and uninviting, the sauna stays broken for weeks at a time, and repairs for other equipment take forever. Compared to other gyms, this location is sad and feels neglected.

I am very disappointed in the way management handled an issue involving a Body Fit employee. I have been a member of INSHAPE before the conversion so for about 5 years, with no issues. 2 months ago, I made a complaint on a body fit employee who decided to get in my face, yelling, racially profiling me all because I wanted to grab weight that wasn't being used but was behind the body fit class. When I escalated the issues to management, they were dismissive and never got back to me. I was not told that I could not grab weights behind the class. In fact, for the past 2 years, I grab weight all the time with other body fit members because they have told me that they understand class is located in an inconvenient location blocking a huge portion that members pay for, during prime hours.

Is InShape experiencing financial difficulties? Pool heater turned off Friday afternoon, turned back on Sunday morning. Our Saturday aqua class was very cold, 78 degrees. Frequently the pool heater is turned off and not turned back on until someone complains. The locker room lights are only half turned on about every other week. The changing room light was out for over three months. Plastic bags are usually out for a week before replaced. The locker room had six benches. After COVID only three. We have repeatedly asked the other benches be returned for member safety. It isn’t safe leaning on the wall, counter to balance while dressing.

Fix the damn app if you will be relying on it so much! I been trying to cancel my membership for two months straight on this stupid useless app and all it does is say error and I moved so haven’t been able to go in person since I’m too faraway and I even called and they told me they could only cancel in person or through the app and now I’m going to keep getting charged even though I’m too faraway to use my membership. What kind of scam are you guys running here?!! After this I will never ever again sign up with In-Shape and I will make sure all my friends and family know about your scam and I will even go as far as to post all over social media about this.

Still, waiting for a manager to call me back from Wednesday. They have this rewards program. But they never heard of any of their actual rewards available for you to claim. They've doubled my membership in the last three years Without doing any Improvement to the clubs. If anything they have left staff and Maintenance. Equipment is That is broken is not repaired quickly.

Been a member for many years and year after year you go to management for your concerns and get lied to with a smile. Nothing gets done. From equipment to the facility itself is a dump. Little d called threatening me with what I believed to be harmful behavior. Senior citizens should not be there with this behavior being allowed to go unchecked. I do not want to go back in fear of these people ruining my right to work out in a clean facility. There are many gyms opening up with good attitudes and clean everything. Not slimy floors, mens locker room broken down. Sauna may or not work along with hot tub.

Pre-covid this place was already going downhill but now, the shower walls are slimy and the entire locker room smells horrible. The steam room has been non-functional for weeks now and the sauna is smelly. Get a pressure washing company to wash up ONCE A WEEK to help eliminate all those nasty bacteria.

I am starting a complaint that In-Shape is discriminating against senior citizens. In January I signed up for membership using my Silver and Fit benefit. I went to the Oswell, Bakersfield location and I was told that I would need to go to the California Ave location to sign up but I could use the Oswell location to work out. Today when I scanned in Megan said I would have to use the other locations 7 to 10 miles away, I live about 1 1/2 miles from the Oswell location. There are very few people using this gym and even fewer seniors when I am in there at the most 1 time per week. I feel I have just been discriminated against due to being a senior citizen. Going to run it past an attorney.

I have a family package which includes myself, my three kids, my sister who was their caregiver but moved 400 miles away, my now ex hubby and his son who occasionally came over. Problem is I work 6 days a week. I called to ask to have my mom replace my sister so my kids can come and workout and enjoy the facility before school hits, I was told absolutely not. I could not remove anyone without adding 49.99 a month for my Mom and adding a yearly membership fee. In addition her delivery on this wonderful news she was delivering was quite cold and showed just how much she could care less. Just a Single Mom Nurse working 6 days a week hoping to get my Mom on so she can take over watching my kiddos. Very sad!

This gym has been billing many many people during the pandemic without providing services and with all the excuses in the world for them suffering the pandemic. Other gyms all offered postponement and delays member cancellations and refunds. In-shape just avoids and does not respond. I sent an email requesting stop or delay and they wouldn't respond. Many of us - see that reviews - have been billed against our requests for over a year! It's time for a rally of all those who have been dealt this kind of business for some action.

This gym has some serious problems starting with the gym Manager, Marisol. After bringing safety concerns regarding the gym's new policies that clearly create unsafe training conditions showed a clear lack of understanding, concern and any enthusiasm at addressing any issue she is presented with. Omar on the other hand seemed really concerned about the filthy pool and seemed to work it out. Gosh what a management contrast! In-Shape has the wrong person in charge.

I had been using In shape for the better of seven years to take showers in their facilities in Ceres, CA and Modesto, CA and the towel service was a hassle, where the towels were not available due to "washing" or "drying" or were "moist" because they had to pull out of the dryer not fully dry. I have foot problems because the shower stalls are not as clean as they should be. Not just athletes' foot which is an easy fix but more serious issues where I was in PAIN! I had seen how they clean the shower stalls and I was not impressed. The shower stalls should smell of bleach so you feel that it is clean, not long strands of hair littering the walls and floors of the stalls.

Always out of towels, machines always out of order, Zumba room leaking when it rains. The gym is supposed to be high end but it has gone down tremendously in Customer service. The men's room is always out of tissue, the sauna and steam room has slimy stuff on the floor.

I requested a cancellation on my club membership September 2018 because I started a new job that prevents me to fully utilize my membership. I recently found out I was still being drafted in my bank account. I was never sent a cancellation confirmation. Unfortunately I only kept this bank account for small transactions and haven't been really paying attention to it plus I've been busy with my new job. I emailed 12/11/19 for a cancellation request. An automatic response was supposed to be handled within a day. I had to call 12/16/19 about the issue. They said that they cannot do anything about the drafted fees because there was no confirmation. I said I requested one but never received one.

I was working out and wanted to try out personal training so I went to the fitness manager and asked if I could purchase a few sessions so he showed me the session pricing and I chose the 4 sessions to work out 1 day a week just to see if I liked training. I filled out my name on a piece of paper stating the workout summary for full body and that it was four sessions that I purchased for $300. I informed them I did not want to be scheduled and that I did not want to purchase more training.

I have been going to this club In Shingle Springs Ca. For over 30 years, be honest In-Shape has owed and run it for approximately last 10 years. I The past club has always been fairly clean, not perfect but good to go, In Last 2 months our Club has turn in to disgusting dirty Club especially In locker rooms. They don’t clean them for days. I have told Morning attendants many times and always had excuses and never got better. I tried to contact people through email that was given but would not allow me to send. Finally got through to person and said they would forward to manager of that club, but also said I should say something good about club! So I got direct email to Manager of this club and to this day no response! This In-Shape thing is going downhill fast, don’t know what’s going on but not going to filthy club! I will never recommend this club to anyone, mainly they don’t Care about their members!! Dan **

I had had good experiences with In Shape elsewhere. Perhaps I, as a ** female, should have known better than to stop at the one on California Ave in West Bakersfield. It has a huge banner advertising swimming lessons for all ages. But, Brittney, the receptionist said the banner was just contractual and In Shape knew nothing about the swimming lessons. I tried to explain to her that a contract was legal and that they should not have a six foot tall banner near the registration window if what it advertised did not exist. So, then I took some photos and she got mean. She called me aggressive several times even though the counter and several feet were between us.

I went through an entire ordeal with In-Shape not honoring their own contract we agreed and signed to, as well as overcharging me for over a year. Taking more than the agreed amount from my bank and would not assists me regarding this issue at all. I called multiple times throughout the year of 2018 and was never helped. I finally got the attention of corporate after writing many times and posting an online negative opinion about my experience and I complained many times about my personal information missing from their own records.

The Brentwood In-Shape gym is overall fine, like most of local gyms, clean, nice and the stuff is generally friendly. Even found an amazing Zumba instructor, Kelly **, if she'll ever work outside of their system I'll be one of the first in line. But the billing is a complete scam. I've been their customer, for about three months, but decided to cancel since with three kids and lots of side activities had no time for it. But, I was a bit hesitant and thinking of returning, since it's overall a good local gym, we decided to freeze my account for 6 mounts and see what happens. But my schedule got even tighter, so I had to cancel. Trusting the stuff I genuinely thought that my story with In-Shape is over, but today I've got a bill from them on the credit card that wasn't EVEN REGISTERED in their system.

I signed up for a 6 month personal training session. At the time I was signing up, the trainer who signed me up said: I could cancel during month 1, not month 2 and after month 2. I said that was exactly what I was looking for since my schedule fluctuates significantly and I get incredibly busy at times. After falling significantly behind on my training sessions and informing my personal trainer (not who signed me up) I couldn't manage the time commitment (month 4). He told me I couldn't cancel without a cancellation fee. This was news to me since that was never mentioned... I was also informed I signed up for a 6 month contract.

This company always tries to come up with various schemes to overcharge me. When I first signed up, according to a promotion my membership was supposed to be 19.99 a month. Later they raised it to 29.99 a month because I didn't have the promotion letter that was mailed to my address anymore to prove I had that I had the promotion. Perhaps, I left the promotion letter with Rachelle, the manager who signed me up. Now they came up with a NON EFT charge that bumps my monthly to 39.99 a month.

Our neighborhood fitness center was a welcome addition to our small and remote desert community. It has everything that the larger cities have albeit on a smaller scale. For $39 a month both my wife and I have access to more than enough classes, e.g. spin, yoga, etc. My main reason for joining was that it also has an 8 lane 25 yard indoor pool (the only year round pool!) that I use more than anything else.

My experience at In-Shape has been great until recently. The manager has changed and it's obvious. The heated pool has been ice cold for the past month. So cold that all of the water aerobic classes had to be canceled. The sauna is suppose to be cleaned often and twice this week I was there for 4 hours and no one cleaned it. There are never any towels available, the pool, therapy pool and jacuzzi are dirty, the clothes ringer NEVER works and 2 weeks ago I was notified that they were increasing my monthly fee.

After a very bad experience at a 24-hour gym, we were recommended to In-Shape. It has been a very good experience for the last year. They welcome us, give us free towels and water. They have dozens of classes and support. Very happy with this gym.

My mother had to relocate to a new state for work 2 weeks after signing a 2 year contract. In-Shape made it clear that this was her issue and that they would not issue her a refund. After repeated attempts to get a hold of the owner, Derick their manager informed me he could not schedule appointment with their owner nor give our her contact information because he did not have the means. I am very disappointed in the lack of customer service and the lack of ownership taken by In-Shape.

This branch is extremely well-kept! I haven't been to other branches of In-Shape yet, but I've gone to almost all branches of LA Fitness, 24 hours (most branches) throughout the nation. The cardinal reason is the STAFF!!! They're totally congenial. Despite how hot & bootylicious Emily is at the front desk, her attitude is like of a down to the earth girl. Most single guys don't even have to take Nitrix (for energy boost) when she walks by... The personal trainer, Chelsea (I believe that's her name, blonde girl) is so jovial. Her smile is so hot & bright I could almost get a suntan out of it... She mesmerized me with an eye contact from a distance when I first time walked into this gym. And she always genuinely smiles in my face. All the guys are cool too. Very hardly I see equipment out of order. At other gyms at least 5-10% of the equipment remains broken for a very long time, it's aggravating because they were most frequently used.