In-Shape Health Clubs
(844) 664-8180
toll free
Call now for more information

In-Shape Health Clubs

(844) 664-8180
toll free
Call now for more information

Consumer Reviews and Complaints

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In-Shape Health Clubs

Hi Katie,

Thanks so much for sharing your awesome five star feedback for Ebony. She is definitely a credit to our Team. We take pride in delivering the best customer service. We thank you for being our valued member. Have a wonderful day! Best - Kioti

Original review: July 5, 2017

Stockton Quail Lakes - I just spoke to Ebony on the phone regarding gathering more information about canceling my membership. It was one of the best customer service interactions I have had in a long time and am very appreciative of her upbeat attitude, nice energy, and overall commitment to making sure all my questions/concerns were addressed. Thanks Ebony!!

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In-Shape Health Clubs

Hello Crystal,

Thank you for sharing your wonderful experience at In-Shape: Cathedral City. Reviews like these are why we love what we do! We hope that you both find continued success with us in the near and long-term future! Best - Kioti F.

Original review: May 13, 2017

We have had a great experience with In-Shape since we started. They provide child care for 2 hours in kids zone, personal trainer, a pool, and so many other features. My husband is handicap and they have been amazing in the amenities they provide to help his recovery. Even though they are expensive, I recommend this gym to everyone.

3 people found this review helpful

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I love the number of aqua classes although variety in the morning is limited even if they call the class a different name. Locker room sanitation is hit and miss and management oversight seems lacking.

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Staff not very friendly... Never a hello, goodbye, how are you nothing. Even the training staff can walk right by you and not even a smile. Too many young people that just walk around and play on their phones. Glorified baby sister.

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Love this gym. I enjoy my time there. Most of the staff is super nice. All the different areas make the gym seem less packed. And there are tons of tennis courts. My only complaint is that the hours are really bad on weekends. The gym closes early on all the days I can stay longer.

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I truly feel sorry for those who are only able to experience the lesser clubs in town. You have no idea what you are missing. Throughout the years I've belonged to many health clubs. There is absolutely nothing that compares to In-Shape! Great staff, friendly service! Best Club in Bakersfield!

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What a wonderful customer service experience... Czerina ** (Stockton March Lane) was patient, professional, knowledgeable and answered my questions in a manner which did not make me feel stupid. Czerina is a "Keeper," pay her more money... she is truly deserving. My Standing Ovation for Czerina **!

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In-Shape Health Clubs

Hello Twila,

Thank you for your feedback regarding our Support Center Staff. We truly appreciate the time spent to provide us with such positive feedback. We can't wait to see you in. Have a great day! -- Kioti

Original review: Aug. 12, 2017

This CSR was, thoughtful, thorough and polite. She handled all of my concerns. That had not been previously followed through on. Thank you so much. In-Shape, Cathedral City is a great gym. That is seeking to keep members instead of alienating them. Thank you so much. God Bless!

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In-Shape Health Clubs

Hello Cassandra,

Thank you for your feedback regarding our Support Center Staff. We love to see reviews like this! We appreciate you taking the time to share. Have an incredible day! -- Kioti

Original review: Aug. 11, 2017

Today I called corporate regarding my membership. I thought it would be a hassle, but Mary made it simple, easy & a lovely experience!! She was very kind & extremely professional. I would highly recommend Inshape to family & friends! Thank you Mary. :)

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In-Shape Hanford California period for a very long time has embezzled members funding for annual maintenance fees of 29.99. They have failed to replace the equipment. They have failed to fix equipment. They have discriminated and been biased towards members and do not serve the interest to the members but serve their pockets financially.

2 people found this review helpful

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In-Shape Health Clubs

Hello Lisa,

We thank you for bringing your concerns to our attention. Your comments will be elevated to club management to be addressed. Cleanliness is our top priority! Thanks again, have a great day. -- Kioti

Original review: Aug. 10, 2017

Overall the club and staff is amazing. They greet you when arriving and wish you well on your way out. A few things I feel could be addressed: free weights being left out by members, the staff should do a floor sweep hourly to put the weights away, pick up towels and bottles left on the floor. This isn't a club issue as much as it is a lazy member issue. The locker room floor and bathrooms could use a good deep cleaning and lastly, the pool is cold. It's not just me, other members make comments when easing into the pool. We're told it's kept at 80 degrees, but when you keep the thermometer in the small water/ bucket area it is going to register at a higher temperature.

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In-Shape Health Clubs

Hello Carl,

Thank you for your feedback regarding our Support Center Staff. We truly appreciate you taking the time to write about your positive experience with Vanessa. We wish you the best of luck in your fitness journey. Have an awesome day! -- Kioti

Original review: Aug. 8, 2017

If I could give ** (Vallejo Lincoln Rd) 10 stars I would. She was not only prompt, courteous, and professional, but she answered the phone in the cutest way that it made me smile. I told her that I was old and it had been years since a woman with such a lovely voice spoke to me as wonderfully as she did. Thank you Vanessa for handling my account requests and explaining everything to me is the more efficient and effective way. Take care and have a wonderful day, and thanks again for making my day.

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In-Shape Health Clubs

Hello Brooks,

Thanks so much for sharing your feedback and concerns. Our Club Management has been made aware of this issue and are working diligently to get a resolution. Thanks again, have a great day! -- Kioti

Original review: Aug. 5, 2017

Prior to this, my experience with IS has been very good. Recently, the music volume has been so loud it's deafening and distracting. It interferes with any consultations and/or TV programs that are offered as entertainment. I've mentioned it to the front desk and have sent a note to the management and have had no response.

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Hello Sara,

Thank you for your wonderful review for Nancy, as well as Connie! We truly appreciate it when members recognize our staff for the hard work they do. The club manager has been made aware of your comments so they can be recognized appropriately. We wish you nothing but success in your health and fitness journey! -- Kioti

Original review: Aug. 5, 2017

Even though a lot of the staff has changed since I joined, I still thoroughly enjoy my time there. Nancy deserves a huge employee appreciation act, she is PHENOMENAL. Connie is great as well! I can't wait to come back but 2 babies with another on the way & full time night shift makes it too difficult for right now. Thank you for being such a great business!

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In-Shape Health Clubs

Hello Von,

Thank you for your feedback regarding our Support Center Staff. We are glad to hear Adelina was courteous and respectful. We will elevate your raving feedback to Management so she is recognized appropriately. Thanks again. Have a wonderful day! Best - Kioti

Original review: Aug. 4, 2017

The lady I talked to on the customer service line regarding my account, I believe her name is Adelina, was courteous, respectful and professional. She was kind and helped me resolved my account. Amazing customer service!

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Hello Sharonda,

Thank you for your feedback regarding our Support Center Staff. We truly appreciate your positive comments. We wish you the best of luck in your fitness journey. Have a great day! Best - Kioti

Original review: Aug. 3, 2017

Lancaster East - The customer service representative (Maricila) was great. Very attentive to my needs and went above and beyond to assist me with getting back on track with my membership. Served as a true blessing to me.

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Hello Erika,

Thank you for your feedback regarding our Support Center Staff. We truly appreciate you for sharing your heartfelt review. We wish you the best of luck in your fitness journey! Best - Kioti

Original review: Aug. 2, 2017

Ceres - I would like to thank Liz for her time & help. She was so kind and understanding. In a moment of my life where things haven't been so great, she put a tear in my eye & smile on my face. She helped me more than she most likely knows. Gave me knowledge on what to do in the future. Thank you again for your time, help, & kind heart. Our family appreciate you, & In-shape!

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Hello Dale,

Thanks so much for sharing your wonderful feedback. We truly appreciate you taking the time to share your feedback and experience. We wish you nothing but the best of luck in your fitness journey. See you in soon! Best - Kioti

Original review: July 31, 2017

Very Happy with In-Shape. The Sereno Drive Location suits my focus on Weight Training, great equipment, well maintained, clean, dedicated staff, members who are serious about getting in shape. Love it!

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In-Shape Health Clubs

Hello Rogelio,

Thank you for your feedback regarding our Support Center Staff. Ebony is for sure a credit to our Team. We appreciate your wonderful feedback. Have a great day! -- Kioti

Original review: July 31, 2017

Ebony ** was very professional, caring, understanding and very helpful to my needs. I honestly felt like I was talking to a family member we together decided what was best for my situation I can’t thank her and in shape enough for making my day just because of Ebony and her positive vibes. You guys have a customer for life. Thank you Ebony. Customers are truly blessed and in good hands when Ebony ** answers your call!!!

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Resolution In Progress
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In-Shape Health Clubs

Hello Ashley,

Thank you for your post. We do not offer or have grandfathered pricing. However, I have personally left a message for you to address any and all of your concerns. At your earliest convenience, please contact us back. Our members are the most important thing to us, and we appreciate your feedback, so we can continue to improve the In-Shape experience. -- Kioti

Original review: July 31, 2017

Ridgecrest: I am dissatisfied with the policies regarding the grandfathered membership contracts. I would like to remove certain members on my account and feel that it is unfair to charge a new enrollment fee due to the memberships currently available. When I first started the gym a few years ago I had paid an enrollment fee as a new member. However, now that I would like to make changes to my account I was informed of the enrollment fee I would have to pay on top of a processing fee. After speaking to the corporate office a woman I spoke to gave me an option of a more reasonable fee to pay for the enrollment and offered to waive the processing fee. However, there is still an enrollment fee necessary to pay. After thinking it over, I will be canceling my gym contract. I would like to keep my gym membership for myself but I don't feel the current policies regarding my membership contract are fair to me.

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In-Shape Health Clubs

Hello Rick,

Thank you for your feedback regarding our Support Center Staff. We appreciate you for sharing such positive feedback. Thank you for being our valued member. Have a great day! Best - Kioti

Original review: July 29, 2017

Made brief contact with sales rep concerning my billing options... She (can't recall name) was extremely helpful & knowledgeable. She made me feel comfortable & relaxed. No pressure added... Great job. Thanks.

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Hello Lexie,

Thank you for your feedback regarding our Support Center Staff. We are so happy to hear Ebony was attentive and helpful. Thanks again, and have an outstanding day! -- Kioti

Original review: July 29, 2017

Ebony was super friendly and helpful with my problems regarding cancellation of my membership. She recommended alternatives for membership next time I am home for break when I am visiting my family. She was very understanding of my situation and resolved the issue efficiently.

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Hello Myrna,

Thank you for your feedback regarding our Support Center Staff. We truly appreciate when our members take the time to recognize staff. We wish you nothing but success in your health and fitness journey! Best - Kioti

Original review: July 22, 2017

My experience in the beginning with In Shape was horrible. I received via text message that my account had been cancelled. I called the number on the email which was PT corporate and talked to a girl there (can't remember her name). At no time did she try to solve the issue, never asked to verify any information or ID #'s on me, said the account had been set up for cancellation and all I could do was to go to Lodi club and re-fill out paper work all over again.

My entire account was messed up, no one from In-Shape even called to try to settle anything. You just cancelled my PT training without even talking to me. Amanda, the GM at Lodi that I talked to the next day was great and referred me to corporate. Darla at corporate is the person that actually took the time to solve my issue. Constantly kept informing me of what she was doing as she process and completed different steps in the process. I closed my account at another gym to start at In Shape so my first experience with the club was not a good one. Both Amanda and Darla were understanding of the issue and took whatever steps they could to settle the issue.

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In-Shape Health Clubs

Hello Martin,

Thank you for the 5-star review! We appreciate that you have noticed the efforts of our Staff and took the time to share your feedback. Thank you for your valued membership! Best - Kioti

Original review: July 22, 2017

I enjoy working out at In Shape on Coffee Rd in Bakersfield CA. The staff is friendly and always greets every guests. Often too the staff will talk to you as a member, to see how things are going. They also ask if there any they can do anything to improve the gym. I have been to a couple of the other locations and I don't feel the same friendliness shown at the Coffee Rd location.

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Hello Patricia,

Thank you for sharing your experience. Please know your feedback will be elevated. We appreciate you sharing your valued feedback. Have a great day! -- Kioti

Original review: July 21, 2017

Great place to spend some time for me. Getting or trying to lose a little weight and get the regular exercise me as a senior need. I wish people would read the signs on the machines and wipe down after use. So many use and walk away. But all and all the staff is great.

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Hello Linda,

Thank you for the 5-star review! We appreciate you sharing your feedback and experience. We hope you continue to enjoy the club and its amenities. Best - Kioti

Original review: July 21, 2017

I like it. There the temp is always comfortable. I can ask for help and get it if I want. Always greeted with a smile by the staff. The lady that does the change rooms floors always smiles and says hello. I like that the way to use the machines are printed on the machines themselves. Love that this facility has the spa on the outside so both men and women can use together. My favorite is the pool. Water is nice, Kids are not all splashy and if I don't want to see kids I can come when the pool is closed to them.

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Hello Carmen,

Thank you for sharing your pleasant experience. We truly love to hear our members happy. We wish you a speedy recovery! Best - Kioti

Original review: July 21, 2017

My experience was very pleasant, helpful and professional. It took less than 5 minutes to get help. Thank you for being accommodating with my membership while I recover from having surgery. Looking forward to my return. Thank you!

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In-Shape Health Clubs

Hello Kyiesha,

Thank you for your feedback. Our kids zone limit is two hours. We must try to accommodate a number of members who have children and who check in at the club over a period of time. If children are allowed to remain for four hours, it limits the number of children who can enter the Kid's Club during that time. That said, I have forwarded your review as a suggestion to the appropriate personnel, though I hope I have addressed your concerns fully. Again, thank you for your review and we wish you success in your fitness journey! Best -- Kioti

Original review: July 20, 2017

The gym and self is really good but I'm very disappointed in the fact that it's only an hour for child-care services at Palmdale East when in Bakersfield it's 2 hours. I don't believe that's enough time for you to do a good workout and with all the classes being anywhere from 30 minutes to an hour long that is just and not enough time so I would greatly appreciate it if you guys can make it 2 hours as well cause from what I seen they have enough people to manage Kids for 2 hours. I greatly appreciate your time and please if you can - do this. That will be awesome. Thank you.

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In-Shape Health Clubs

Hello Marsha,

Thanks for sharing your heartfelt review. We appreciate you sharing such positive feedback. Thank you again for your feedback and we hope you reconsider re-joining In-Shape in the future.-- Kioti

Original review: July 19, 2017

I thank the staff and the personal trainers. I was able to get "in shape" before my gastric bypass which I believe led to a speedy recovery, and after the surgery the personal trainers assisted in me losing 100 pounds. I was 268 when I applied for the gastric bypass, on the day of my surgery I was 244, and one year after surgery I was 144. I have kept the weight off for 4 1/2 years. Unfortunately in these hard economic times I am forced to let my membership go. But this is one thing I will look to re-start if finances permit in the future.

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In-Shape Health Clubs

Hello Mark,

Thank you for your feedback regarding our Support Center Staff. We appreciate you taking the time to share your 5-Stars! Again, thanks for your positive feedback and have a great day! Best - Kioti

Original review: July 18, 2017

Modesto McHenry South - I spoke with ** about an staff related issue. She was very empathetic, an excellent listener and took my concerns seriously. She is a great representative to the In-Shape team.

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In-Shape Health Clubs

Hello Bonnie,

Thank you for sharing your five star experience. Our members experience is out top priority! We appreciate you taking the time to share this. Have a great day! Best - Kioti

Original review: July 13, 2017

Question was concerning my account. I'm having knee surgery and wanted to put my membership on hold for two months. She explained yes it would be done and I would receive an email confirming our phone call. She was pleasant, spoke clearly, friendly.

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Hello Erica,

Thank you for the rave review! We appreciate you sharing your feedback and we are glad to hear you would highly recommend us. We hope you continue to enjoy the club. Best - Kioti

Original review: July 13, 2017

I want to share my 5 star customer service experience at the Salinas North East. My coworker (a new referral) and I approached the service desk and Tabatha ** was the young lady working that day. She was friendly, enthusiastic and appeared to be pleased in answering the questions we had. She made suggestions, but was not pushy on upgrades (I believe this is what made my friend consider it for next month). I also am likely to look into additional benefits. She addressed my friend's questions and ensured we had received all the information we needed. Sadly enough in the 4 yrs I been a member I have not received this level of quality service.

She is a great role model of what kind of customer service would make In Shape excel. As members we want to feel like we are welcomed, that our questions matter and that employees are there voluntarily and not just going through the day for the paycheck. I also want to give high praise to Ms. ** whom cleans in early mornings. She is dedicated, polite and efficient. She keeps the locker area amazingly clean. Management make sure to praise and recognize these employees. Remember that their behavior not only represents In Shape but also makes your job so much better and makes your leadership shine!

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

The first In-Shape Health Club opened in 1981 in Stockton, California. The chain of fitness facilities now includes more than 70 other locations throughout California. The company prides itself on creating a community where people can exercise and work towards a healthier lifestyle.

  • Classes: In-Shape clubs offer an extensive variety of group fitness classes to help members get in shape and build a community. Classes include aerobics, yoga, strength training, martial arts and more.
  • 29-Minute Circuit®: Many In-Shape locations have 29-Minute Circuit® studios which include 13 stations. Members proceed through the stations to get both a cardio workout and resistance training.
  • Special offers: New clients can look for seasonal discounts on the In-Shape website. Offers may include free enrollment, discounted membership, deals on personal training or other free or discounted services.
  • Personal training: In-Shape offers personal training for clients looking for one-on-one fitness training and advice. New clients can sign up for a free personal training session through the FitStart Program.
  • Free childcare: Members who put their children on their membership can use In-Shape’s free childcare for up to two hours when the parent or guardian is using the In-Shape facilities. Free childcare is available for children between six months and 12 years old.
  • Best for California athletes, beginners and anyone interested in a healthy lifestyle.

In-Shape Health Clubs Company Profile

Company Name:
In-Shape Health Clubs
Company Type:
Private
Year Founded:
1981
Formerly Named:
In-Shape Health Clubs
Address:
6 S El Dorado Street, Suite 600
City:
Stockton
State/Province:
CA
Postal Code:
95202
Country:
United States
Phone:
(844) 664-8180
Fax:
(209) 472-2235
Website:
http://www.inshapeclubs.com/