In-Shape Health Clubs Reviews

I had been using In shape for the better of seven years to take showers in their facilities in Ceres, CA and Modesto, CA and the towel service was a hassle, where the towels were not available due to "washing" or "drying" or were "moist" because they had to pull out of the dryer not fully dry. I have foot problems because the shower stalls are not as clean as they should be. Not just athletes' foot which is an easy fix but more serious issues where I was in PAIN! I had seen how they clean the shower stalls and I was not impressed. The shower stalls should smell of bleach so you feel that it is clean, not long strands of hair littering the walls and floors of the stalls.

Always out of towels, machines always out of order, Zumba room leaking when it rains. The gym is supposed to be high end but it has gone down tremendously in Customer service. The men's room is always out of tissue, the sauna and steam room has slimy stuff on the floor.

I requested a cancellation on my club membership September 2018 because I started a new job that prevents me to fully utilize my membership. I recently found out I was still being drafted in my bank account. I was never sent a cancellation confirmation. Unfortunately I only kept this bank account for small transactions and haven't been really paying attention to it plus I've been busy with my new job. I emailed 12/11/19 for a cancellation request. An automatic response was supposed to be handled within a day. I had to call 12/16/19 about the issue. They said that they cannot do anything about the drafted fees because there was no confirmation. I said I requested one but never received one.

I was working out and wanted to try out personal training so I went to the fitness manager and asked if I could purchase a few sessions so he showed me the session pricing and I chose the 4 sessions to work out 1 day a week just to see if I liked training. I filled out my name on a piece of paper stating the workout summary for full body and that it was four sessions that I purchased for $300. I informed them I did not want to be scheduled and that I did not want to purchase more training.

I had had good experiences with In Shape elsewhere. Perhaps I, as a ** female, should have known better than to stop at the one on California Ave in West Bakersfield. It has a huge banner advertising swimming lessons for all ages. But, Brittney, the receptionist said the banner was just contractual and In Shape knew nothing about the swimming lessons. I tried to explain to her that a contract was legal and that they should not have a six foot tall banner near the registration window if what it advertised did not exist. So, then I took some photos and she got mean. She called me aggressive several times even though the counter and several feet were between us.

I went through an entire ordeal with In-Shape not honoring their own contract we agreed and signed to, as well as overcharging me for over a year. Taking more than the agreed amount from my bank and would not assists me regarding this issue at all. I called multiple times throughout the year of 2018 and was never helped. I finally got the attention of corporate after writing many times and posting an online negative opinion about my experience and I complained many times about my personal information missing from their own records.

The Brentwood In-Shape gym is overall fine, like most of local gyms, clean, nice and the stuff is generally friendly. Even found an amazing Zumba instructor, Kelly **, if she'll ever work outside of their system I'll be one of the first in line. But the billing is a complete scam. I've been their customer, for about three months, but decided to cancel since with three kids and lots of side activities had no time for it. But, I was a bit hesitant and thinking of returning, since it's overall a good local gym, we decided to freeze my account for 6 mounts and see what happens. But my schedule got even tighter, so I had to cancel. Trusting the stuff I genuinely thought that my story with In-Shape is over, but today I've got a bill from them on the credit card that wasn't EVEN REGISTERED in their system.

I signed up for a 6 month personal training session. At the time I was signing up, the trainer who signed me up said: I could cancel during month 1, not month 2 and after month 2. I said that was exactly what I was looking for since my schedule fluctuates significantly and I get incredibly busy at times. After falling significantly behind on my training sessions and informing my personal trainer (not who signed me up) I couldn't manage the time commitment (month 4). He told me I couldn't cancel without a cancellation fee. This was news to me since that was never mentioned... I was also informed I signed up for a 6 month contract.

This company always tries to come up with various schemes to overcharge me. When I first signed up, according to a promotion my membership was supposed to be 19.99 a month. Later they raised it to 29.99 a month because I didn't have the promotion letter that was mailed to my address anymore to prove I had that I had the promotion. Perhaps, I left the promotion letter with Rachelle, the manager who signed me up. Now they came up with a NON EFT charge that bumps my monthly to 39.99 a month.

Our neighborhood fitness center was a welcome addition to our small and remote desert community. It has everything that the larger cities have albeit on a smaller scale. For $39 a month both my wife and I have access to more than enough classes, e.g. spin, yoga, etc. My main reason for joining was that it also has an 8 lane 25 yard indoor pool (the only year round pool!) that I use more than anything else.

My experience at In-Shape has been great until recently. The manager has changed and it's obvious. The heated pool has been ice cold for the past month. So cold that all of the water aerobic classes had to be canceled. The sauna is suppose to be cleaned often and twice this week I was there for 4 hours and no one cleaned it. There are never any towels available, the pool, therapy pool and jacuzzi are dirty, the clothes ringer NEVER works and 2 weeks ago I was notified that they were increasing my monthly fee.

After a very bad experience at a 24-hour gym, we were recommended to In-Shape. It has been a very good experience for the last year. They welcome us, give us free towels and water. They have dozens of classes and support. Very happy with this gym.

My mother had to relocate to a new state for work 2 weeks after signing a 2 year contract. In-Shape made it clear that this was her issue and that they would not issue her a refund. After repeated attempts to get a hold of the owner, Derick their manager informed me he could not schedule appointment with their owner nor give our her contact information because he did not have the means. I am very disappointed in the lack of customer service and the lack of ownership taken by In-Shape.

This branch is extremely well-kept! I haven't been to other branches of In-Shape yet, but I've gone to almost all branches of LA Fitness, 24 hours (most branches) throughout the nation. The cardinal reason is the STAFF!!! They're totally congenial. Despite how hot & bootylicious Emily is at the front desk, her attitude is like of a down to the earth girl. Most single guys don't even have to take Nitrix (for energy boost) when she walks by... The personal trainer, Chelsea (I believe that's her name, blonde girl) is so jovial. Her smile is so hot & bright I could almost get a suntan out of it... She mesmerized me with an eye contact from a distance when I first time walked into this gym. And she always genuinely smiles in my face. All the guys are cool too. Very hardly I see equipment out of order. At other gyms at least 5-10% of the equipment remains broken for a very long time, it's aggravating because they were most frequently used.

I am a new member at the Cathedral City locations. I had been studying on problems with pool urination and the health effects in heavily used pools and spas. New studies from 2014 to 2017 say over 64 percent of swimmers admit to urinating in pools and that it is not true that chlorine kills the bacteria or effects of the urine. In fact, urine mixed with chlorine creates two distinct chemicals known not only to cause bladder cancer, but can cause chronic problems to the lungs and heart from breathing the air the combination creates. There are some remedies for removing urine or breaking it down right away. I called the manager of my In-Shape facility in Cathedral City and he had no answer for this issue. Yet it is one of great health concern. My doctors say I should use aquatic exercise to rehab my knee and a torn rotator cuff but I am now very concerned about this. I know swimmers there continually pee in the pool and spa.

When I came to In-Shape (Carmel) I had never been to a gym before. Everyone was nice to me, got me signed up and headed in the right direction. Ashley ** became my trainer and I couldn't be more pleased. Now if I don't work out I don't feel normal.

Modesto McHenry North - I love this club, the staff, the instructors, the equipment are all top notch. It’s usually very clean. However for the past month there has been water in the floor in the group exercise room. When we came in for Zumba today there were about 12 paper towels on wet spots all over the floor. We had one guy slip and ended up leaving early and another girl slipped and fell. Luckily she seemed okay. But someone could get seriously hurt with water all over the floor.

El Dorado - Friendly staff and clean facilities. Equipment is well maintained and in good working order. Any equipment with issues is immediately repaired. Only complaint is no handicap doors in the facility.

Turlock Geer Rd - Overall I'm satisfied with the level of service with the exception of the housekeeping and sanitation. The men's locker room is filthy when I come in at 5 am. The same is true of the steam room. I suspect the club would recited by the health dept if they saw the conditions. That said, the equipment is well maintained and the front desk staff are excellent.

I was lucky enough to move into my new home that was only a mile and a half away from the Antioch In Shape location. This was a heaven sent, considering that I knew no one in the area and had nothing to do besides work. I join the club 6 weeks ago and I've been very happy with my decision ever since. I'm very blessed for everything is giving me.

My husband made reservations for an indoor tennis court for Sunday Dec. 17. The reservation time given was 7:30 pm, with no mention of when the club closes. At 8 pm an employee came to the courts and demanded we leave as the club was closing at 8 pm and it would be hard to see the tennis balls after he turns out the lights. As we left the Stockton West Lane club there was a large group of handball players that were obviously not leaving at "closing". My first time at this location and I am very disappointed in the management and professionalism of the staff. Reservations should not be given with only 30 minutes remaining, or without a warning of the short time available on the court and better customer service is in order.

My husband and I could not be happier to be a part of In Shape (Manteca). The classes we've attended since October have been great. The friendly atmosphere and the clean environment says it all - EXCELLENT. We look forward to every visit several times a week. We also have a personal trainer that we see weekly - who kicks our butt - but in a positive way. At our age - 65 and 69 we are thankful for the In Shape staff and facility through and through.

Yuba City - I like the facility. I wish people would leave the 2.5 & 5 pounds weights on the machines alone. More spray bottles with drier towels would help. I'm not sure if the upper management is aware but, the roof over the inside pool leaks during rainstorms. The problem with people cutting locks on the lockers and the taking of people's personal property need to stop.

I like the teachers and staff - I go to classes often. I like the cleanliness in Carmel. FYI the Monterey location is very dirty and I have mentioned it to the managers. One of my friends may quit In Shape (Monterey) because it is so filthy - if you want me to send pics this next week I can. Just let me know who to send them to. I also go to Cathedral City location and it is wonderful — super clean!!!

Modesto McHenry North - I enjoy the classes. My only complaint is that I am waiting for my first training since joining the club. Have talked to the trainer to setup time/day. Seems like no one can accommodate a time/day to do this. Still waiting for a call back.

Victorville North - I am a member, and I arrive every morning between 4-5 except on weekends. Reika (I think that is the way to spell her name) is always pleasant, greets you with a smile and a good morning. It is a pleasure to see her every morning!!

I called support center because I was having issues with one of the employees not letting me enter the In-Shape in Manteca at 1805 Yosemite. The employee who says he was a manager has in the past given my sister and I problems with entering this In-Shape when we were allowed to enter many times before. He said we were not allowed in and that I had to call the support center. I called and Maynel ** was very helpful. She figured everything out quickly and got me back in to the gym. Great customer service from Maynel at the support center but horrible customer service from the employee at the front desk.

Palmdale West is failing to enforce their own Rules & Regulations specifically in regards to code of conduct rule number 7 "Do not drop weights" as posted on the wall, online, and in the Rules & Regulations document signed by all members. I have continually been filing complaints online and in person regarding the health and safety issues, staff apathy, lack of enforcement and attention, and overall negligence in providing proper equipment and concern for the activities occurring in the gym.

Stockton March Lane - Monique at Corporate was very helpful in helping me after my husband's death closing his account on which I had had membership as spouse and opening one under my name. She took into account that we had been members since 1988 and did not charge an enrollment fee. She returned my calls and was always polite. Leon, too, was polite and executed the new membership efficiently.

I just want to say Agent: Czerina ** is the best. She met my needs! Other agents I spoke to would not work with me. But she did what she could to make comfortable. Because of her I will continue my membership with In-Shape (Cathedral City). Her customer service is outstanding and she deserves a raise!