About Gold's Gym
Overall Satisfaction Rating
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The gym is not too crowded in the early morning when I go there; the equipment is top-notch and appears to be in an excellent state of repair; staff is friendly; the gym offers many great options (e.g. movies in cardio equipment room, massage chairs, steam room, punching bags, electronic scale, easy access to club, great hours, amenities in locker/shower room, lots of class options, and probably more that I have yet to discover.)
The facility is clean and the locker room/shower room are kept clean and things like paper towels, toilet paper and amenities are not allowed to run out. I was called by the sales manager shortly after I signed on to ensure that I was comfortable with what was being offered. In addition, I have received two surveys since joining. So it appears that management is concerned about the service which is being provided. In summary, I am extremely happy with Gold's and glad that I made the switch from the fitness center I had previously patronized for 5-6 years. The difference between the two is like night and day.
A Mr Bret ** was the contact after I went to fill out a form. I haven't used membership. I was looking for a way to cancel online. Finally I got a day off to go in but the young guy had to wait for a manger to answer my question. I request money back for unused months. He wrote back unfortunately no and later text said I had to pay another month. This is a crooked system because they know people don't have time to stop in. They automatically take your money. Why can't we automatically cancel. It's unprofessional and bad customer service to not provide an easy way online in a day and time of technology. You have to give them a credit card for their convenience. Do not sign up with Gold's Gym. It is a dishonest business design to penalized you for cancellation.
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Don't join the Gold's gym. The Employees not giving you a good information and Employee layer I can freeze my account on 17/02/2022 for up to three months and employee say me your account is freeze, but they charge me every two weeks, I call him three times and nobody gives me the response, I am very disappointed, I don't like the Gold's Gym, Pls don't trust the Employees.
Absolutely NEVER join this gym!!! In 2019, I went in and purchased a year membership upfront because I didn't want to have to sign a contract. Well apparently I signed a contract for a YEARLY renewal! This was NEVER communicated to me...as I was informed that it was for the YEAR ONLY! I have not stepped foot into a Gold's Gym since 2019 and have been billed for a membership for the last THREE years!
These gyms are nothing more than a bunch of CROOKS with shady business practices!! 1) If it was supposed to be a yearly renewal (which I never actually agreed to!) then I should be getting a yearly EMAIL stating that you are going to be charging my account!!! So I can actually CANCEL without being charged! But they don't do this because they don't actually TELL you what you are signing up for and they want to try to pull the wool over your eyes, hoping this type of thing goes unnoticed!!! I would NEVER recommend this gym (or any other for that matter) because they are a bunch of UNETHICAL CROOKS!!! Don't waste your time or your money! Don't walk, RUN!
I only went to this gym for a few months only, I ended up feeling pressured into signing a 2 year contract, then when I moved out of town and attended a different gym I ended up getting served and sued by those Gold's Gym crooks for thousands of dollars over time, I felt like I purchased equipment for a bunch of greedy con artists that take garnishments out of peoples paychecks who never stole a thing from them and their customer service sucks, I want nothing to do with golds gym ever again in my life!!!
Terrible experience trying to cancel my membership, I have sent many emails, they keep hitting my credit card, calling company and disputing every charge at this point. These people are terrible at customer service.
Management is awful. I’ve requested someone to contact me from corporate because I felt I was a victim of discrimination. This happened in June. No one responded yet. I also had an issue with money being debited from my account on the wrong date. Reached out to Paul the supervisor on site. He kept telling me it would be fixed 4 months. Still not corrected. Still haven’t received any contact from cooperate about my concerns. The supervisor gave me the wrong number for corporate. He was very rude, unprofessional and now I’ve recently asked to cancel my membership and they're asking that I make a final payment for October when I haven’t been in months due to my concerns not being addressed. This is awful management sucks. I do not recommend anyone join.
Hi, I have purchased Gold's Gym Sinhgad Road membership, also personal trainer, nutrition but due to some conditions I was hospitalized and I was unable to join gym afterwards covid come so lockdown now. I have contacted them. They are not giving me my session. I hardly attended 10 days gym. All my 45000 money lost to this gym. Never ever go to this gym if you don't lose to money. They are only money oriented.
While joining the Gold's Gym I thought I have made a best decision. As I have a 0% knowledge about gym and inside machines, equipment. But the marketing team gave me a good and positive hope by saying "you have joined a big group. You will get all assist from our floor trainer if you wish. You can take PT and all blah blah stuff." As I told that I am just a fresher I need some guidance from your floor trainer as I don't know whether the exercise which I am doing is correct or not, but here the trainer is like, "If you take PT then only we will train you. Otherwise we will not even stand beside you for even 1 minute," and if I say them to stand for at least 1-2 minutes to check whether I am doing it in a correct way or not, so they will answer that, "We don’t have that right (floor assistance)."
Doing machine biceps, machine triceps is not a advance program but they refuse to even show me that exercise. (Only PT will show me this.) Is this behavior correct?? Is this your real terms?? Is this a gym or just a money making business?? And after investing such huge amount not getting a proper service or answer in return. Really disappointing unsatisfactory behavior of your team and I would never ever recommend a Gold's Gym to anyone and also would never be a part of your gym once I complete my pending months.
People come to you as you are a brand, we think going to a brand gym giving double money to them will be better then going to a local gym as they have a well trained assistant to guide us. But it is totally wrong, to go to a local gym is much better as they never ask extra money (in your language PT) for showing exercise to freshers/learners.
Till time I have been not give a gym Bag. (On asking of gym bag one marketing guy told me it is out of stock. "Once it will come will give you," on same day asking to another marketing guy he told that gym bag is only issue to yearly admission. After having some cross conversation I told him that many 6 month admission crowd have been given the GYM BAG. Why not me?? He suddenly change his word and telling me it is out of stock. Is this a proper answer?? It is not just about a GYM BAG. It's about a satisfactory of customer. Being a big organisation it's really shocking that GYM BAG is out of stock.
I wish there was a half a star rating or 0 stars I could post because this gym has the worse communication and policies especially regarding the COVID19 pandemic and gym membership cancellations. Since the pandemic in 2020, I haven’t gone to the gym. Everything was closed and in lockdown. In September I was getting billed for previous months that I had never used the gym!!!! I called the manager and biller at the gym, Jaime, which took weeks to get ahold of, and she said I would have to physically come into the gym with a doctor's note. At that time due to my condition I didn’t want to step foot anywhere, so I asked if I could fax, or mail my documents, given the current crisis. And she refused.
I immediately called my credit card company and Better Business Bureau and they all agreed that this particular company had had slews of complaints of not hearing our customers and unheard of billing. Fast forward to now, even after sending her the documents and cancellation forms, she is still harassing me about these payments, and she even agreed that I hadn’t ever step foot into the gym since the pandemic. She searched my bar code to see how many times I swiped in. Greedy and poor management indeed. DON'T EVER GO TO THIS GYM!!! I’d rather workout in a park.
Gold's Gym author review by Joey Thurman
Gold’s Gym was founded in 1965 in Venice, California. After being featured in a bodybuilding documentary in 1977 starring Lou Ferrigno and Arnold Schwarzenegger, Gold’s Gym gained popularity and expanded internationally. It now has over 700 company-owned and franchise locations in 38 states and 28 countries.
Fully equipped: Gold’s Gym built its reputation through a commitment to functional, state-of-the-art equipment. It continuously updates its fitness equipment and programs to reflect the latest developments in the fitness industry and exercise science.
Group exercise options: Gold’s Gym offers many fitness classes, including popular options like spin class, mixed martial arts, Zumba, Pilates, yoga and more.
Personal trainers: Gold’s Gym employs certified personal trainers to help customers plan fitness programs and meet goals. You can work with a trainer one-on-one or in group training sessions.
Child care area: Customers who have children may appreciate Gold’s Gym’s child care areas. Kids can participate in supervised activities, crafts and games while parents and caregivers exercise.
Express locations: While most Gold’s Gym locations are large, fully-appointed fitness centers, the company recognizes that some customers prefer a smaller, less intimidating workout experience. The new Gold’s Gym Express is a no-frills, basic gym for those who prefer a fast, simple workout. There are currently ten Express locations with plans to open more.
Gold's Gym Company Information
- Company Name:
- Gold's Gym
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