Gold's Gym

I was forced to join Gold's Gym when they bought the Rush. The took a great, well run Gym and ruined it; all the while bragging about their legacy. When I quit, they said, "Nobody may have told you this, but we only process cancellation every 31 days," so I would have to pay for this month and the following month. I explained that this was not in my signup contract and had no intention of paying. I saved my cancellation document and suggest everyone who is quitting do the same.

After being a good standing member for 2 years then my mom became ill. I had to go to Wimberley to help her. She passed 1 year later. Since there were no Gold's Gyms in Wimberley I notified Gold's. They specifically said since I was a good standing member I was welcome back without the initiation fees. Untrue! All they did was try and come up with any excuse to make me go through the initiation process with fee after fee. Do not Recommend! I have a complaint with the BBB but I doubt it will amount to changing their multiplicative moves.

I requested to cancel my membership (Gold's Richmond VA) following the guidelines to the letter required by their contract of which I had to REQUEST a copy, since the one they emailed at contract signing never appeared. Everything we verbally agreed upon prior to signing didn't occur (which I was unaware, not having any documentation). They have refused to cancel even though I followed their guidelines. I am in the process of taking legal action due to fraudulent marketing practices and misleading information about personal training. I have found out my personal trainer has zero accreditation or professional certification in the industry.

Been trying to join Gold's off and on for 4 years now. Either me or the Rep is always busy to get a meeting. I tried to join via the website but could not even do that. It does not work. They want to upsell so bad, that they are now losing money because of it. I know 4 other people that did not join because they could not get a scheduled meeting. So sad.

I called the Gold's Gym in Simi Valley to inquire on membership deals. I spoke to Sean who gave me all the info I needed. When I mentioned to him that I needed some time to think, he hung up on me! Even though I had explained to him that I was moving back to LA and needed something more cheaper, and that I would call him back, he was so pushy and kept insisting that I sign up. I understand that he has a quota to fill and even though I was not ready to sign up today, I would have called him back by Friday. He was rude, pushy and just the fact that he hung up, I will not use their services.

After paying them for over 7 years after my contract expired, the credit card that they were used expired. I thought that they would just deny me access to their facility, but apparently the monthly charges continued to accrue, and I got a bill from a debt collector for over $300. I was told that you have to call and cancel your subscription, otherwise you will continue to be filled. The only relief that I got was they dropped the late fees. Will never use them again.

I have owned a family membership for over 10 years. First and foremost, I would have continued to be a member and continued the membership with Gold's fit for my son and husband. You had a promotion for trainer membership for a number of sessions. My son is training to join the Air Force and needed to be fit. I signed up with the explanation that my son would be learning about nutritional meals, 3D scans at the start to show progress. He would train 2 times a week and unlimited Gold's fit sessions and he explained the value of paying for monthly sessions not number of sessions. All for a total of $567 a month. I asked for them to charge the 3 months to be sure that it was the total amount. But he said that it was a better value to do it monthly.

I cancelled my membership online in December yet they continued to bill me for 3 more months. I disputed it with my credit card company and they charged Gold's Gym back for the 3 months. Later on, the gym I signed up with decided to credit my card so I cancelled my dispute with my bank and the bank credited Gold's Gym back on 4/10/18 for those 3 months, thus ending my dispute and resolving all matters to my satisfaction.

I cannot even give 1 star to this gym. When I joined as a member, I was worried about the cancellation because I already knew I would move to other state. However, a staff who was working on my contract said that there would any problem to cancel the membership any time. That was why I joined as a Gold's Gym member. I have been tried to cancel membership very many times but they make so many excuses. I have tried to cancel the membership for 3 months, but they still do not cancel my membership. I am too exhausted about this cancellation process. I am wasting so much time. I never go back to Gold's Gym or recommend this gym to other people. I think that Gold's Gym has a problem with cancelling process.

I first joined Gold's in November 2014. It was a smaller location and express but I was fine with this as I don't need to pay for extra amenities. I joined because I wasn't feeling challenged at a local women's only gym and although I was intimidated about working at a gym known more for bodybuilding, the manager at the time assured me everyone was there doing their thing and I would be okay.

I was a member of this gym for over 4 years. I cancelled my membership when I moved out of town and the gym continued to bill me after cancelling. I will never do business with these folks again. Buyer beware.

BEWARE- SCAMMERS. Fraudulent Charges. The management at this gym are completely unresponsive, rude and complicit in fraudulent charges to credit cards. Note I paid extra at this gym for a "no-contract option". When my credit card expired they charged me 117% biweekly late fees for 2 months. When I went to settle the account for the monthly fees due, they charged me over $180 for less than two months. When I told them that was outrageous and requested a refund they told me that was against their corporate policy. The manager also told me that I needed to learn to suck up to her or she would refuse to stop charging my credit card. She said she would "get back to me" but the gym did not get back to me...

Well maintained and well equipped. The minimal cost per month allows my membership and possibility to keep in shape. The cleanliness is exceptional and all of staff are always courteous and friendly.

Management removed the only machine that actually helped with my lower back pain, and the only machine that has no equivalent. Manager not understanding and not interested.

They have a staff of personal trainers and the sessions are affordable. There are nutrition products and small stores for supplies. At most facilities there is a swimming pool and hot tub. At the Legacy Trails near my home there is a basketball court and two racquetball courts. All of the facilities have lockers rooms and showers. I am greeted by the desk staff when I arrive and they wish me a nice day and thank you when I leave. Ample free parking. Child care center for those with small children. I have witnessed on several occasions older children working out WITH their parents.

I got RIPPED $1159.00! I signed up at the gym on 01/24/2013 cause I suffer from Ankylosing spondylitis so therefore I added a 24 class of PT on 01/27/13 to help me workout properly cause of my spinal disorder, so I got 1 class with him and then I was gonna go for the 2nd class but unfortunately The PT quit or got relocated, cause of that my policy got cancelled, and then I got another agreement on 05/31/2014. A 5 pack for $299 which I paid in full and took those classes with another PT.

I had been doing Gold’s boot camps for months and thought per their website and advertisements they were led by trained or certified coaches. In March, during a class outside on Gold’s property the coach set up an agility ladder in a hole. I was unfortunately the first one in the group to go that night (twisted ankle and strain calf). Her negligence cost me missed work, medical bills, etc. I asked the manager if Gold’s would help cover some of the medical bills/expenses and the answer was no. We workout at our own risk is what he explained to me. I paid extra for Boot Camp and it was not at all what I thought I was getting. I expected a coach to show me how to workout and how to properly use equipment without getting hurt. I couldn’t work out for a month and the manager knew it but wouldn’t even credit that. Gold’s only cares about monthly dues not their members!!

The managers here are people friendly, especially Eric and the GM **. The Body Pump class with Hugo is rewarding as is the Water Fitness class with Susan and Sarah. There are over 30 Gold's Gyms in town but we prefer the Lockhill Village location.

Gold's is a real gym, the others are "fitness centers". I was a member of 24 Hour Fitness for years and the price kept going up and up. They hired a security guard and would not tell me why, the staff rarely was friendly or even spoke to me. At Gold's I feel really comfortable and welcome and the staff is great as well as the equipment and the price is phenomenal.

It’s very convenient and there’s multiple locations on my way home from work. Most of the gyms are pretty clean. The hot tub is the perfect size on Cedar Creek in Cedar Park, Texas but not hot enough. This seems to be a problem at most Gold's. But they have a good variety of equipment which I really like.

A few years back I had signed up for Gold's Gym. Went two times in the beginning and then told them I wanna cancel my membership. They told me it was all set and canceled. Later on I got a call saying I owed them after I thought everything was squared off. At least that's what I was told. I went in and they told me I owe I believe it was about 500.00. Have to go in my files and get the paperwork. I went in and the guy told me if I sign this paper and open a new account he will take off the bill and tell collections. Collections called me many times and every time I went back to Gold's Gym and they told me that everything is all set. I don't owe anything.

Prices changed on classes. My contact was up so cancelled in Jan but they didn't cancel in timely matter. I was told last payment on 2/16/18, nope, two more payments came out in March. I have called several times and getting runaround, here we are in mid May no answer when. Bad business. They need their money to run a business and I paid but don't care. I am retired and need my money too.

I don't know anything about Gold's Gym other than it's on my credit report. I have never been nor would I go. I dunno if they just let people use other people's identity or what? Sad they let this happen when it's affecting my credit.

I went to this gym because it seemed simple, affordable and close to home. The initial staff were very friendly and helpful. I moved out of the state and went through the ridiculous cancellation process of mailing a letter to ABC financial TWICE. They charged me for November and December when I wasn't even living in the state or country anymore. ABC assured me that they would put an immediate stop payment and fix this issue.

Gold's Gym seems to be fast losing its original charm. The branch at Pune, Hadapsar, India which we joined seems only to focus on saving cost. Complaints either go unattended or at best partly attended. Each year for instance Swim pool is not regularly filtered. Shower rooms don't work and have broken latches and knobs for months at stretch. The Manager there has very good lung power and thus most customers are made to shut up and give up. Survival strategy seems to be by getting new enrollment, even though short-lived, as opposed to working on long-term members. It is Time the Gold Gym HQ took some interest to rekindle the lost glory.

Gold's it's not just a gym - it's a mindset. I've experienced other gyms, never longer than a year. Gold's is what I call my home away from home. I simply do not believe any bad reviews because I know this family since joining in 2009, and they are accommodating to their members. Look, you can go to another gym and feel hallow. Or you can join a team/ family... If you want support, you get it. If you wanna just work out and be left alone, you can have that too. I can talk forever, but the 1 way to find out for yourself is get over there and see for yourself. It cost nothing for a free pass!

I joined Gold's Gym a few months ago at the Baxter and Clayton Rd location in St. Louis, MO. This location used to be 24 Hour Fitness which I was a member years ago. I never had the following issues. 1) Men's Locker Room: Some of the inside of the lockers have a sign not to use the lockers with a personal lock because it's easy for others to break into them and instead, members should use their rental lockers with built-in locks. When I first joined, I asked if such lockers were available and the salesperson said that members need to bring their own locks. 2) Many of the lockers on the inside are damp and have leftover items in it. I have complained and was advised they only clean out lockers before close or early in the morning but no more.

My experience with Gold's began with my checking out the month-to-month with no app fee online offer. When I got to the pay screen, up popped 2 months charges, not just one, so I did not press enter to pay, I deleted all my credit card info and backed completely out of the site. A couple of weeks later, there were Gold's Gym charges on my credit card (the card I never actually entered) - charges for a bit more than 2 months. I went to the gym and was told that wasn't possible, they said they could see that I attempted to sign up but I had not completed it! You can't get out of there without a lengthy spiel - okay, I must go online to request a refund and I could then sign up for the month-to-month. I did so, but there was no month-to-month with free application anymore - now it had to be a 4 month contract. Like a fool, I signed up. (The gym is practically at my back door and so convenient.)

Absolute WORST customer service experience I've ever encountered from a gym. DO NOT SIGN UP FOR A MEMBERSHIP!!! They do not hold their employees accountable. I spoke to an employee who failed to disclose pertinent information regarding the terms of the contract so he could get that quick new membership notch on his belt. Management refused to even apologize for his employee's actions. I asked if the employee that lied to me would be sat down and management said no. Management said that Gold's Gym offers excellent training!

I just found out that the facility in Phillipsburg, NJ allowed a minor to sign a membership contract, not only for herself, but her boyfriend as well. We all moved to NC and they were also told the contract would be cancelled if they moved to an area where there isn't a facility. They keep contacting these kids after my husband contacted the facility, ABC Financial (payment processing), and corporate. Nobody seems to care that Chelsea broke the law by allowing a minor to enter into a contract and now nobody will cancel it. I emailed the liaison between the company and the facility and did not get a response. She was also told when she signed up that she couldn't have a copy of the contract because she was a minor. Imagine that.