Gold's Gym

I registered for Gold Gym on Dec. 2nd 2019 and I cancelled it on Dec. 30th 2019. Between this period, they charged me $154. This is robbery. They advertised that the charge is $21 when you sign month to month contract plus $29 starting fee. I agreed. I later realized that they were charging me $21 every 2 weeks. They charged me $29 on 12/02/2019, $21 on 12/07/2019, $21 on 12/21/2019. I went on 12/30/2019 to complain. After the discussion, I realized that they are fraudulent. I told the young lady to cancel my account and she charged me again $42 and $39.99 on the 30th of December 2019. This action can only be defined as daytime robbery.

I went in to cancel my membership for my entire family and filled out all of the paperwork. Gold's Gym submitted all of the paperwork, but lost my paperwork and will not reimburse me for the months that they have charged me. I have talked to them on the phone numerous times and they have assured me that the membership is cancelled, but the keep charging me every month.

It's so sad. I cancelled my gym membership on OCT with the general manager. Then I get calls in DEC saying I owe my renewal fee and monthly payment. So I called and went to the Golds Gym and was told “I never went to cancel my membership“ by the general manager who I signed the cancellation form with in OCT. He basically called me liar that I never went and gave me customer service # so I called & she supposedly checked cameras and said I talk another associate and he supposedly gave me a schedule for training that week.

Folks, Gold's is taking your money, more than is due, because they can. They are either desperately greedy or desperate period and will steal your money once they have a credit card number and signature. ATTORNEYS -- Read state statutes on what is allowed for gyms to do. Gold's breaches those statues voiding out the contracts. What they are doing is illegal but you cannot contest effectively through your credit card as they produce a document with your signature -- even if you never signed the document. The document obligates you. So they could say, "Joe Schmo agrees to pay $500 cleaning fee per month" and then paste your signature onto that notice even if the arrangement was never discussed, you never agreed to it, and never signed -- all they got is your signature on a blank signature sheet and credit card number.

I'll spare you the details of my situation, but suffice to say I have undergone a LONG, TIME-INTENSIVE DISPUTE with my credits card company over unauthorized charges. Basically Gold's had me sign a blank signature sheet and got my credit card number. They never presented a contract AT DELIVERY -- which voids out the contract per state law, if they don't do this. Nevertheless, the billing rate was not as agreed, so I canceled. Gold's continued to bill in random amounts, literally hundreds of dollars, each of which I had to dispute. I canceled membership once the billing fraud become apparent.

One of the very bad experience I am having at Gold's Gym today. I was just enrolled a few days back here in gold gym. And after getting email from gold Gym that they are closing this location i placed a cancellation request and it was discussed that you have not completed one month so if you place your request within one month then as a one month guarantee program we will not charge you anything. So I placed the cancellation just after 7days. Then it was charged me on 25th Nov..now I checked with them and they saying I need to pay $100 to get it canceled and the manager is very very very very rude.. She is not ready to listen on anything. Please let me know if you have any idea whats needs to do for this situation. As I don't want to pay $100+32 for the 7 day gym and that is not to my fault as the gym is closing otherwise I will never get it canceled. I request everybody Never Ever enroll in Gold gym..simply they took money and flew away..

I am a regular customer at Senapati Bapat Road gym, Pune (Maharashtra) India. This gym is ruining all the good image of GOLDS. They are not providing even the necessary facilities. A/C here is not working at least 3-4 days of the month. Water Boiler is not working since last 2 months. The Manager here is a rich lady, keeps working out for herself & not paying attention to the GYM needs. They even not providing a Complain register. Take care, as it hampers your GYM's image.

I paid close to 400.00 for an annual membership for my son in August in good faith paying all up front instead of them billing my son monthly. My son wanted to quit the gym in November and I went into the Pasadena Golds location and spoke to Frank as the manager who downloaded my son’s paperwork and told me he doesn’t do refunds in any golds location. That refunds are done through a third party company for which he gave me their business card. I called that company and they told me they don’t do annual membership refunds. I went back to Frank who informed me that I would be charged a 100.00 cancellation despite all memberships requiring just a 30 day notice and charge for the monthly 31.00 charge not 100.00. He submitted the refund request and nothing has been done to rectify our charges amount of over 350.00. It’s been hell.

The credit card I use to pay Gold's Gym was stolen, so I locked it and requested a new one. The next day my payment hit, and the request was declined. I received a nasty voicemail from them stating my account was 60 days overdue and it was going to collections. I immediately called the customer service line and he informed me that it was only ONE day past due, and they sometimes have "glitches" with their notification system. Picked up my cancellation form today and will be permanently cancelling this account tomorrow. Fingers crossed that they don't try to scam me.

I don't trust this company at all. They make it extremely hard to cancel and almost impossible to talk to anyone about billing concerns. Cancellation does not stop their billing for a full two billing cycles. There's no benefit to the consumer to pay for a month after cancellation. On site staff is either not knowledgeable or does not care and customer service does not exist over the phone. Had to beg for proof of cancellation. I will make sure anyone who I talk to knows never to join.