Gold's Gym Reviews

Right now, I am giving the entire enterprise 1 star, and I just started my contract a week ago. I was called midday by the guy that signed me up after I left a scathing review on Google Maps yesterday morning because I signed up through the app for a morning yoga class, got up at 5:45 to dress and get on the Metro (I am in DC) to go to my "home gym" and the instructor was a no show, no call, no cancel. Ended up doing a solo workout. And he called at the behest of that location's manager who did not want a bad review. He wanted to try "make up for it" by peddling free PT sessions, and my own solo virtual yoga class. I told him I wanted them to figure out what was up with the instructor and to be better about contacting clients who sign up for a class that it going to be cancelled. He was nice about it and I removed the review on Google Maps, but it just left such a bad taste in my mouth.

Unfair cancellation policy. Not understanding at all. Do not open a contract with them. You will pay $300 in fees. Can only cancel if you become disabled. I will not go to this place again. I will share with everyone there are better options than this money hungry gym that is not understanding.

Let me start by saying I never write reviews, but my experience with Gold’s Gym has been so frustrating and unprofessional that I feel compelled to warn others. After moving across the country to California, I discovered there were no Gold’s Gym locations anywhere near me. Naturally, I called to cancel my membership. I was told that cancellations could not be done over the phone and that I would need to come in person to cancel, despite the fact that I now live over 6.5 hours away by plane. When I explained my situation, the representative I spoke with was extremely rude, dismissive, and completely unwilling to help. Despite multiple attempts to resolve this issue, I was continuously stonewalled by their staff and provided no reasonable solution.

I fill out application for Gold Gym membership online. I could not finish the process, and I went to the gym. They finish the process, but they changed my month to month agreement to a year agreement. They did it without asking or telling me. They did it on the computer. I was on the opposite side, and didn't see what they did. They just told me to sign it. They didn't show it to me. I was thinking I did sign month to month agreement. They trick me. They changed the agreement without my knowledge.. I am cancelling the membership.

Don't have the managerial or corporate skills to change old water filters and chillers on the fountains. Sad. Sad. Sad. They promised to fix. Has been 15 months. Go to Planet Fitness instead. They know how to run a corporate enterprise. Joe Gold would be embarrassed. This isn't how Arnold became a champ.

Absolute horrible company. The structure of this organization is broken. Just because it says Gold's Gym doesn't mean they all work together. They are basically separate gyms. Forget about cancelling. It is a nightmare with no understanding and help. Tried to cancel online but the system was broken so I called and they won't help. I have wasted so much money at this place with horrible customer service. Never Never again and Stay far far away unless you like to throw your money in the trash.

HORRIBLE CUSTOMER SERVICE and THIEVES! I signed up for a membership for three people: myself, my elderly mother, and my disabled sister. I also purchased personal training sessions for my mother. What a HUGE mistake! They advertised five sessions, but I later discovered that it was only four. In reality, it turned out to be just three sessions because they counted the first one as an 'intake' session. My mother rescheduled her first session twice, and to my shock, they informed us that she only had two sessions remaining—down from five—without any notice that rescheduling counted as using a session. This place is a RIP-OFF.

Horrible customer service. They rip you off. No consideration to life circumstances. They just take your money and don’t explain anything to you when you sign up. Do not join this gym. God forbid something happens and you can no longer be a member, because the cancellation process is horrific

Extremely strange policy for "late" payments. They charge you $20 just for your card declining. I did not even get a single day to change my card number so that it would charge the correct one. My payment was due on the 6th and I submitted a payment for the 7th IMMEDIATELY and still got charged the fee. I have never heard of this kind of thing in my life.

I have been working out for over 20 years. I started a Gold's Gym 20 years ago and loved the hardcore atmosphere. 3 weeks ago I was pumping 240 lb Chest press dumbbells and grunted too loud and someone said shut up. They do allow chalk for grip, have a sign no excessive noises even if you're pumping high weight. Today I was pushing weight on the chest press machine and when letting the weight back down at muscle failure plus being a disable vet the plate touched the other plate a little hard. However, I never just released the weight. The equipment manager comes over, interrupts my set and waves his hand at me and my girlfriend, and says stop smashing the plates together. I became upset and said I am consoling the weight and the plate drops slightly it going to make a noise.