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Gold's Gym

Gold's Gym
Overall Satisfaction Rating 1.80/5
  • 5 stars
    2
  • 4 stars
    3
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    29
Based on 35 ratings submitted in the last year

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    Gold's Gym Reviews

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    Page 1 Reviews 0 - 10
    Rated with 4 stars
    Verified Reviewer
    Original review: April 20, 2020

    It's really a nice and clean environment. Trainers are also nice people. If you have a gang of friends want to go to gym, they have a good membership plans. It can save you budget lot when pay for one person.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 17, 2020

    The Golds Gym in Redmond WA was clean, machines were kept clean and in working order (if one broke it was fixed by the next day), they hired wonderful trainers, locker rooms (shower, sinks and toilets) were kept clean and never smelled like a typical locker room. They provide towels, soap and other items in the shower area. The price was very but we joined before they had the pool opened. The saltwater pool and spas we clean, as was the surrounding flooring and shower. We actually thought of it more as a private club than a gym.

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      Rated with 4 stars
      Verified Reviewer
      Original review: April 14, 2020

      I would prefer if all of the gyms have saltwater pools. That is the best part about the gym. I do enjoy the amount of equipment, saunas, classes and various rooms the have. I also enjoy the women's only room.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 11, 2020

      Been going to Gold's for years, so has my husband, we love it, all our friends go there and it's not just another commercialized gym, based for us true body builders who want to stay fit for life....

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      Rated with 4 stars
      Verified Reviewer
      Original review: April 9, 2020

      Provides classes for a variety of people of different ages and abilities. Helpful personnel and an inviting and clean environment. I found the location was convenient to my home and that makes a difference when going to a gym.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 21, 2020

      Do NOT join Gold's Gym. At the start of the Pandemic, I called and called and called and called to cancel my membership. NO ONE ANSWERED; yet, I continued to be billed month to month for my membership. Because I could not reach anyone at Gold's Gym, I called my bank to stop payment to Gold's Gym. The ONLY time Gold's Gym communicated with me was to tell me my account had been sent to Collections!!!! NEVER ONCE DID I RECEIVE COMMUNICATION THAT THE GYM WAS CLOSED OR HAD REOPENED. I have very good credit and this will negatively impact my credit score. GOLD'S GYM DOES NOT CARE ABOUT IT'S CUSTOMERS. DO NOT SUPPORT GOLD'S GYM.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 7, 2020

      I received no notification that the gym was reopening after the Covid-19 shutdown. I did not get an email, text, or letter. Even so, I was automatically re-enrolled and charged. I called the day I was charged inquiring and they said nothing could be done. I am uncomfortable attending the gym due to health concerns. I do not understand how a refund and freeze for this month could not be applied. These are unique circumstances and there was poor customer service or care for customers concerns. Also, I tried calling the corporate number and left a voicemail a week ago and still have not received a callback. I have been charged even though I am not entering the gym will not be refunded.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 18, 2020

      This franchise had two location in my city. When the COVID virus hit they bankrupt both of these locations and forced all of the existing members to attend a location that is the next city over. In my case this meant I would have to drive 45 mins to an hour away to reach this location. I attempted twice to communicate with their corporate office on the cancellation prior to their opening of location they transferred me to and received no response. I now find that they are still processing payments for this membership. So now I am forced to drive to this new location to process my cancellation. This franchise never even made the effort to inform me of transfer. I had to learn of the transfer through other members. Worst gym ever!

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 19, 2020

      Me and my spouse had joined the Gold's Gym on 10th February, 2020 (Bailey's Crossroad Branch, Virginia), upon receiving a deal from the salesperson, "You will join the gym with only 1 dollar and you can cancel the gym after 30 days and your money will be refunded". We grabbed the deal and joined and we followed all the rules so that we can cancel if we don't like after 30 days: we had an appointment with an instructor, we went to the gym a minimum 8 days within 30 days after joining.

      Unfortunately, we didn't like the gym for some personal reasons, we went there physically to the branch to apply for membership cancellation. The salesperson over there gave us 2 forms and we filled it up and submitted. She assured on the same day, 11th March, 2020, that, it will take 5/6 business days to process the cancellation. However, they still didn't process my membership cancellation, they don't reply my emails for 2 months now. So, I am still a member, and I am paying gym membership fee for nothing when the gym is closed.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 18, 2020

      QNTM Fitness and other gyms are allowing members to cancel by email. They're working with their members during this Coronavirus pandemic. I called Gold's Gym Hendersonville inquiring cancellation. I was advised, "I must do so at the facility to sign papers." This makes no sense cause they had an advertisement on Instagram posted people could signup online. Newbies can enroll online, but need to cancel at the location during a pandemic. On the news, I heard Gold's Gym filed for bankruptcy. I'm not familiar with the branches or ownership. This speaks volumes about how they deal with members. They kept drafting my account when they were ordered to close. They did eventually cease, but did it again upon reopening. This defines greed.

      In my opinion, they should've reopened not drafting another payment since they already drafted payments when the gym was not in usage. People must make the best decisions for themselves in life...especially during unprecedented times! I want people to know about how Gold's view their members. Many people don't want to go back to gyms risking their safety. To me, it appears Gold's doesn't care about the welfare of their members. On Facebook, they have an app regarding a no contact check-in. However, members must go to the site to cancel?!

      5 people found this review helpful
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      Gold's Gym author review by Joey Thurman

      Gold’s Gym was founded in 1965 in Venice, California. After being featured in a bodybuilding documentary in 1977 starring Lou Ferrigno and Arnold Schwarzenegger, Gold’s Gym gained popularity and expanded internationally. It now has over 700 company-owned and franchise locations in 38 states and 28 countries.

      • Fully equipped: Gold’s Gym built its reputation through a commitment to functional, state-of-the-art equipment. It continuously updates its fitness equipment and programs to reflect the latest developments in the fitness industry and exercise science.

      • Group exercise options: Gold’s Gym offers many fitness classes, including popular options like spin class, mixed martial arts, Zumba, Pilates, yoga and more.

      • Personal trainers: Gold’s Gym employs certified personal trainers to help customers plan fitness programs and meet goals. You can work with a trainer one-on-one or in group training sessions.

      • Child care area: Customers who have children may appreciate Gold’s Gym’s child care areas. Kids can participate in supervised activities, crafts and games while parents and caregivers exercise.

      • Express locations: While most Gold’s Gym locations are large, fully-appointed fitness centers, the company recognizes that some customers prefer a smaller, less intimidating workout experience. The new Gold’s Gym Express is a no-frills, basic gym for those who prefer a fast, simple workout. There are currently ten Express locations with plans to open more.

      by Joey Thurman Fitness and Nutrition Expert

      Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

      Gold's Gym Company Information

      Company Name:
      Gold's Gym
      Website:
      www.goldsgym.com