Gold's Gym

I reached out to the gym and their manager to let them know that I’ve been overcharged. They found the charges erroneous but they said I waited too long to bring it to their attention so I would not be getting a refund. It was a little less than a month later because I had used their website to complain about it first. Very angry about this.

The staff members are rude and does not provide you with information when you register then lie to say they advised you on the day of registration. Read and ask questions when you go to register at Gold's Gym. Especially their parking and they refuse to want to speak to you after making a complaint. They refuse to accept their mistakes of not informing us of registering our car details everytime we attend the gym. They expected you to know by reading their banners. Management and services are poor.

I have struggled with my weight since I was thirteen years old. Never had anyone to tell me not to eat this or workout like this to stay fit and healthy. All through high school I was overweight. Never had a boyfriend, never got picked when choosing teams, and never went to prom. After going off to college, my weight hit an all-time high. Losing my grandmother and my grades pumping down. I dropped out due to my mom needing help after my grandmother's funeral. I got a decent job and decide it was time to make a change. I joined our local gym after I saw the ad ten dollars a month. I had lost 30 pounds in 6 months. I had started dating my now fiance. After a year I had lost 60 pounds and I found out I was pregnant. I called to cancel my membership but the lady on the phone said I had to come in and cancel my membership. When that weekend came up I went in, filled out the paperwork and my member was canceled.

I lost my debit card, so I had to cancelled it. When I went to Gold’s Gym to give them my new debit card info, they had already the info!! Wonder how they found the new information (they couldn't tell me how) and why they used it without my authorization! I was told that this is a FRAUD! Of course I ended up cancelling my membership. Not going there anymore.

In January, I brought in a new debit card. However, my January payment didn't go through. Figured this meant our no commitment agreement (which they are now calling a contract) was void. I stopped going, obviously. Only now I apparently owe for three months, due to their error in entering my new account information. Won't even work with me on making smaller payments.

I got tasked for deployment, and proceeded to get my Gold's Gym account cancelled. To my knowledge and what the members told me, it was good to go. Fast track up to today, and I've been getting charged for a long time. They still charged me when I explicitly remember coming to them in person for cancellation. They'd rather have me sign and consent to all the charges on services I never used, and have the manager only available during my work hours. Silly. This is a shady company for sure.

Cancelled my 2 year contract after a few months. It's pretty easy... Cancel your card on the account, wait three months ($50 per month), Gold's Gym cancels your membership due to non payment and sends you off to debt collection agency, phone call from a debt collection agency ask tell them to send you documentation of their requesting (Swift Funds wanted $400), go to the gym you contracted with (talk to the general manager) and he/she will tell what you owe the gym. In my case it was $150 flat ($50 * 3), I settled my debt with the gym I contracted with in cash and got a receipt and a few days later a copy of a few other papers from Gold's Gym HQ that the debt has been settled and the debt collection agency is out of the picture.

I had been buying personal training packages from Gold’s Gym since July 2018 from a very good trainer, Nick **. I also purchased participation in Gold’s 4-month weight loss/strength training competition/challenge which required working with a personal training and offered training sessions at a discount. I purchased $1872 worth of training only to be told when I showed up for my regularly session that my trainer would be “On vacation for 2 months.”

I'm not one for writing reviews, but I am fed up. Gold's Gym makes it so you have to be on a automatic payment. That's fine... If they would charge you on the due date. My bank has confirmed they only tried billing me a few days PAST when the money was due. Then they had the nerve to charge a late payment fee. I figured it was maybe a mistake, but can I contact them? NOPE. They only have a customer service number for ordering equipment. On top of this nightmare, I thought I'd just pay (before the actual due date, to avoid the LPF) in the gym itself. Did this work? No. I was instead billed twice for the month of Feb. It would be much better if I could contact them, but they make it impossible.

Hard time comes when you want to cancel the membership. Even after submitting all the documents that they have asked for they just take time to cancel so that they can charge you the account. I mean they are very inhuman and just do anything to suck the money out of you. I wish they go out of business as they don't deserve to do business at all.

I agreed to pay for a personal trainer for 3 months but they won't let you cancel until you have paid at least $2,000. They kept charging my credit card hundreds of dollars. They LIED to my credit card company, falsely claiming I had signed a contract, but they refused to show it. It took 6 months to get my money credited. The Manager just laughed in my face.

1. Even after having paid the rest of annual fee, they still drew money the next month. 2. The Dix30's Gold Gym (Brossard QC) was suddenly closed! Though I asked them to pay me back the fee of the rest of months, they did not even reply to me. I should have been paid more than 400 CAD. I cannot know to whom we should contact in case the person in charge does not even reply. Never pay the fee in advance! Never give them the credit card information...they will continue to draw your money! You should not waste your money on this horrible and stupid gym!

Do not sign a contract with this gym - if you default on it, they disregard what you have already paid them-- They will send it to collection with an additional 2 years of payments required or it goes on your credit report. (So they make you actually pay triple the amount left on the contract even after you had cancelled it!). Then, when you try to speak to a manager to help straighten things out, they disregard you and don't help. There is no one to talk to at this company for help... They are inhumane. They just want to make money, stay away.

I'm very unsatisfied customer for Gold Gym, after canceling my membership they kept charging my card, I went to the local office several times trying to resolve the issue, no luck, I ask to speak with the manager which refused to talk to me, I ask for a phone for Main office I was giving a number which I called. They told me they cannot help me. I was giving another phone # which I keep calling and it shows error. They billed me for almost 5 months. I went into the reviews for them. Seems like they are known for that. I wish there was something we the customer can do about it and get our money back. They are misleading people.

This is for the Gold's Gym at Greensboro Randleman Rd. Ok this lady at the front say my free pass for three day don’t work because the manager didn’t approve this pass. Why in the ** you give a pass if you can use it... I want to try you give because I have I have Planet Fitness And my friend tell me Gold's Gym is better but this person at front desk she want to charge me $15 dollars for a free pass.

I have been a member of Gold's Gym for over 4 years; the only part that I use is the pool. Gold's Gym has had evident problems. I've also noticed the hot water only works in some of the showers and the hot tub has been close for MONTHS. And the pools... Numerous times over the years being closed for weeks. The only resolution they have when the pool is closed is to go to the other facility on 302 Main St, which is inconveniently far south. I live in Monument. They have told me they will re-open the pool on the 21st of January, which has been close for 2 weeks. So on the 23rd I called them at 6 am to verify again that the pool was open, the receptionist confirmed it. So when I arrived and started to swim one of the employees, Justin, came in a very rough way ordered me to get out as the pool is not open yet.

As you can see from most of these negative reviews, Gold’s is ** when it comes to customer service and how they working with their customers. The gym, staff, and equipment were fine. But when the time came when I moved addresses and had to cancel my membership, Golds really did everything in their power to avoid confrontation and suck every penny from me. When I first walked into the store to cancel my membership, I was told by one of the staff that my account had been deactivated right then and there, but also that there was a chance that my cancellation fee would be waived if I had contacted their billing agency.

I belonged to my gym in Knoxville which was taken over from the Rush in 2014-ish. Decent equipment but never any upgrades. They literally changed nothing but paint since they took it over. Machines need to be replaced, tile, bathrooms are a mess. I can't tell if that pool has ever been cleaned. Like really cleaned. I stayed because I could only do what I wanted at this gym for the price. They have almost no competition in the area and it shows.

What a bad experience, these guys are terrible. My contract was over a year ago I've requested multiple times that my membership be cancelled via email and over the phone they say I have to come into a gym and sign a 30 day notice. I haven't been into a gold's in 10+ months. I get a bill for $300 and a threat to send me to collections. They don't make it easy to cancel even when you're month to month, 24 allows you to do this over the phone or on their website. Never signing up with gold's again, at least I can go to a 24 whenever I want, Gold's closes at 9pm, so if I want to avoid the rush I cant.

I put membership on hold and they continue to charge. I have this cancellation in writing. I have contacted Gold's over 20 times and they continue to charge over 6 months after my cancellation. Really stupid company.

Couple of months ago my wife and I wanted to be a part of a gym, so we went to the gym to see what is required to open up a membership. I spoken with the sales manager about if I open an account and put my wife underneath my account or contract would we be good because I didn't want my wife to have a contract. They said yes but she also has to sign a contract which made no sense.

I was a member of 24 Hour Fitness, and loved that gym. They were bought out by Gold's and I never signed a membership with Gold's. I decide to cancel and the only way to cancel is to go to the gym or a CERTIFIED letter. Now let's think about that, they want you to go to the gym because they want to talk you into staying and I bet this guilt trip works with many members, or you can take time out of your day and write a letter, which is really an outdated form of communication these days, in order to cancel. Why can't you call? Why can't you email? Because it makes it too easy for the members!!!

Someone stole my son's car from here and the gym told us they would cooperate with the police officer but after we left they decided not to allow him to view the footage. Due to not allowing after he said he would has delayed the process of seeing whom possibly did this and locating car. I don't understand why they are not cooperative.

Membership with Gold's Gym is one of the worst exp I ever had in my life. I had some physical injuries after doing training with them. They did not account anything on that and on top of it they said they cannot cancel the membership even after I provided letter from doctor stating that I cannot continue workout. The customer care rep said they don’t care about that. They care only 30-day cancellation policy and they threatened me that they will go to collection if I did not pay the fee whether I use it or whether I am fit enough to continue or not.

I was forced to join Gold's Gym when they bought the Rush. The took a great, well run Gym and ruined it; all the while bragging about their legacy. When I quit, they said, "Nobody may have told you this, but we only process cancellation every 31 days," so I would have to pay for this month and the following month. I explained that this was not in my signup contract and had no intention of paying. I saved my cancellation document and suggest everyone who is quitting do the same.

After being a good standing member for 2 years then my mom became ill. I had to go to Wimberley to help her. She passed 1 year later. Since there were no Gold's Gyms in Wimberley I notified Gold's. They specifically said since I was a good standing member I was welcome back without the initiation fees. Untrue! All they did was try and come up with any excuse to make me go through the initiation process with fee after fee. Do not Recommend! I have a complaint with the BBB but I doubt it will amount to changing their multiplicative moves.

I requested to cancel my membership (Gold's Richmond VA) following the guidelines to the letter required by their contract of which I had to REQUEST a copy, since the one they emailed at contract signing never appeared. Everything we verbally agreed upon prior to signing didn't occur (which I was unaware, not having any documentation). They have refused to cancel even though I followed their guidelines. I am in the process of taking legal action due to fraudulent marketing practices and misleading information about personal training. I have found out my personal trainer has zero accreditation or professional certification in the industry.

Been trying to join Gold's off and on for 4 years now. Either me or the Rep is always busy to get a meeting. I tried to join via the website but could not even do that. It does not work. They want to upsell so bad, that they are now losing money because of it. I know 4 other people that did not join because they could not get a scheduled meeting. So sad.

I called the Gold's Gym in Simi Valley to inquire on membership deals. I spoke to Sean who gave me all the info I needed. When I mentioned to him that I needed some time to think, he hung up on me! Even though I had explained to him that I was moving back to LA and needed something more cheaper, and that I would call him back, he was so pushy and kept insisting that I sign up. I understand that he has a quota to fill and even though I was not ready to sign up today, I would have called him back by Friday. He was rude, pushy and just the fact that he hung up, I will not use their services.

After paying them for over 7 years after my contract expired, the credit card that they were used expired. I thought that they would just deny me access to their facility, but apparently the monthly charges continued to accrue, and I got a bill from a debt collector for over $300. I was told that you have to call and cancel your subscription, otherwise you will continue to be filled. The only relief that I got was they dropped the late fees. Will never use them again.