Gold's Gym

Gold's Gym seems to be fast losing its original charm. The branch at Pune, Hadapsar, India which we joined seems only to focus on saving cost. Complaints either go unattended or at best partly attended. Each year for instance Swim pool is not regularly filtered. Shower rooms don't work and have broken latches and knobs for months at stretch. The Manager there has very good lung power and thus most customers are made to shut up and give up. Survival strategy seems to be by getting new enrollment, even though short-lived, as opposed to working on long-term members. It is Time the Gold Gym HQ took some interest to rekindle the lost glory.

Gold's it's not just a gym - it's a mindset. I've experienced other gyms, never longer than a year. Gold's is what I call my home away from home. I simply do not believe any bad reviews because I know this family since joining in 2009, and they are accommodating to their members. Look, you can go to another gym and feel hallow. Or you can join a team/ family... If you want support, you get it. If you wanna just work out and be left alone, you can have that too. I can talk forever, but the 1 way to find out for yourself is get over there and see for yourself. It cost nothing for a free pass!

I joined Gold's Gym a few months ago at the Baxter and Clayton Rd location in St. Louis, MO. This location used to be 24 Hour Fitness which I was a member years ago. I never had the following issues. 1) Men's Locker Room: Some of the inside of the lockers have a sign not to use the lockers with a personal lock because it's easy for others to break into them and instead, members should use their rental lockers with built-in locks. When I first joined, I asked if such lockers were available and the salesperson said that members need to bring their own locks. 2) Many of the lockers on the inside are damp and have leftover items in it. I have complained and was advised they only clean out lockers before close or early in the morning but no more.

My experience with Gold's began with my checking out the month-to-month with no app fee online offer. When I got to the pay screen, up popped 2 months charges, not just one, so I did not press enter to pay, I deleted all my credit card info and backed completely out of the site. A couple of weeks later, there were Gold's Gym charges on my credit card (the card I never actually entered) - charges for a bit more than 2 months. I went to the gym and was told that wasn't possible, they said they could see that I attempted to sign up but I had not completed it! You can't get out of there without a lengthy spiel - okay, I must go online to request a refund and I could then sign up for the month-to-month. I did so, but there was no month-to-month with free application anymore - now it had to be a 4 month contract. Like a fool, I signed up. (The gym is practically at my back door and so convenient.)

Absolute WORST customer service experience I've ever encountered from a gym. DO NOT SIGN UP FOR A MEMBERSHIP!!! They do not hold their employees accountable. I spoke to an employee who failed to disclose pertinent information regarding the terms of the contract so he could get that quick new membership notch on his belt. Management refused to even apologize for his employee's actions. I asked if the employee that lied to me would be sat down and management said no. Management said that Gold's Gym offers excellent training!

I just found out that the facility in Phillipsburg, NJ allowed a minor to sign a membership contract, not only for herself, but her boyfriend as well. We all moved to NC and they were also told the contract would be cancelled if they moved to an area where there isn't a facility. They keep contacting these kids after my husband contacted the facility, ABC Financial (payment processing), and corporate. Nobody seems to care that Chelsea broke the law by allowing a minor to enter into a contract and now nobody will cancel it. I emailed the liaison between the company and the facility and did not get a response. She was also told when she signed up that she couldn't have a copy of the contract because she was a minor. Imagine that.

Staff is non engaged at least with a carefree attitude. As in stay, go, or whatever you like just don't disturb my phone time. The facility is clean. The folks doing that seem dedicated to that. Very good. Upkeep- if it works ok if not we get to it one day. Customer satisfaction is 0. Local management isn't going to answer emails, complaints, or anything of that nature. Hours, again keep dwindling to less. Value poor. Current access and facilities would be a value at 15.00 A month. There are so many negative reviews on Google and here but yet nothing is followed up on.

I joined this gym and signed up for a trainer, terrible mistake!!! I had health issues, a car accident and two deaths in my family from out of state requiring back and forth travel to help out prior to losing them. I guess these things happen when you age. This gym never gave me copies of any contract I signed. None!! I tried to get online. Found someone associated with Gold's Gym that I thought was helping me - they disappeared after several emails. I finally managed to get to their website and found one contract, the gym, printed it out and discovered I needed to call the gym. I did and was informed I needed to send a certified, notarized letter or come in person to cancel. This is approaching ridiculous now.

Was very happy with Gold's Gym Live Oak, all instructors and staff welcoming and positive. Little did I realize what a high bar they set until moved to Hill Country Village. Classes canceled without reflecting on the website, amplified by a "Who cares," attitude by staff. Finally canceled membership right after Christmas. Manager says they are charging me another month because I canceled with 29 days notice instead of 30 days notice. "Sorry" is not only the manager's reply, it is the quality of service.

Today been kick out from Hurghada branch of Gold's Gym as they start to work just at 3 pm because all Staff is praying. Firstly no one told me while I made membership that gym is working from 3 pm at Fridays, Second, I really wonder why they can't have a Christian employee to handle facility working at Friday, why should I waste half of my day off because of someone's religious reason, And last - why I have to be kicked out of cafe zone in gym where I planning waiting until 3 pm, it's abusing and so rude attitude, I wonder how such a well known brand as Gold's Gym left such a poor management to Egyptian branch.

Few times a year I would freeze my account due to traveling. This time I did two week in advanced. However I notice that they charge me, however the whole thing is mean they supposed to not charge! So I called them and they playing dumb, like they never got my email, I sent them a copy of original that I sent, they keep playing dumb. Asking me to sent them an email that will show email that I use. Such a waste of my time. I hate this gym and now their customer service!!! Never had issues with 24 Hour Fitness, except they closed for remodeling. Cannot wait for them to open again!!!

I have a contract at Gold's Gym Laval that started when the gym opened. I recently moved to another city far from the gym and won't be able to go to the gym anymore. I requested a cancellation but I kept getting a very hard time with the employees at the gym and sometimes a rude service. Transferring my membership is not a very good option, my contract is for 9.99$ but when I transfer it becomes 18.99$ for the new member instead of the current price of 23.99$ which is not very enticing PLUS there is a 49$ + tx fee! I am really disappointed with the service I am getting especially since I really have no way of going to this gym since I am now living too far from it.

Myself and my fiance decided we would like to join a gym here in Montclair CA. I had received some emails for free trials so we picked Gold's Gym to go look at, as soon as we both walked in the door we felt like we were at a car lot, there were 8 or 9 young men at tables waiting to sign you up. Don't get me wrong. The gym is very nice but here is where it gets uncomfortable, by the time we did the walk through tour sat back down to talk about our free trial.

I have NEVER belonged to Gold's Gym Santa Barbara - yet every 2 months I receive a voice message that my credit card expired and I need to call the Goleta or downtown gyms to update my credit card. When I call the manager to complain, they check, apologize and then ask me if I want a week at the club to make it up to me! I NEVER said yes. Is this a tactic to bring in new business? Disgusting and unethical. Such a hassle for me to keep calling them back. They never stop!

I have a month-to-month membership to Gold's Gym. I have called the gym to cancel my membership and was told that only the manager can cancel the membership. I've called and emailed the manager, but have not had any reply. It's now passed the 30 day notification. This is unacceptable. It's like Gold's Gym does not want it to be easy to cancel. I will not recommend anyone to Gold's Gym.

My husband and I are members at Gold's Gym on Danforth and Santa Fe in Edmond Oklahoma and have been for many years. I am 6 months pregnant and wanted to maybe use the Gold's on Memorial because my friends use the gym. We went in to possibly upgrade on 09/20/2017 at around 8:00 PM from a one club membership to an all club when Simon ** sat my husband and I down and tried to pressure us to cancel our current memberships and start all over with a processing fee and initiation fee as well. He said he could waive the initiation fee but we had to pay for the first and last month again. I told him it sounded a little shady so he told us if we didn't sign up again we could get out of his club or pay a day fee?

I signed up for a year with Gold's Gym in TX, went for a couple of months and then stopped going. No big deal, just lost interest but understood I would be charged for that full year and was fine with it. Per my online account my contract ended in June 2017. Turns out as an added 'convenience' they go month to month after your contract ends and you physically have to come in and cancel your account. It is now September and I have been paying them for nothing since June. They will not refund this, AND, when I went in to cancel they are still going to charge me another payment to complete the full month. In summary, these people are the worst and this is as close to scam as a service can be, at least in my opinion.

I went to a Gold's Gym on Patton Ave. in Asheville. I was directly lied to about how my information was to be used by the front staff (even before I joined the gym). They were overly nice and sticky sweet. I joined on a no-contract offer and signed on with 4 sessions of personal training at $63 a piece with a trainer called Kyle. He did not, at that time, disclose to me that he had given his two weeks, and that the sessions were nonrefundable. The two sessions I had were not helpful, I basically just paid for a print off and that initial motivation that gets you to come in once a week. The day of our third session he texted me and to cancel due to family emergency. Then, after a week of asking around, I found out he had left that gym. That would have been ok, but because he had terminated without communicating that to his clients, or that no other member on the Gold's Gym staff sought to inform said clients, showed lack of corporate integrity.

I saw a great ad in the paper for a great deal at Gold's Gym in Fayetteville N.C. 19.99 a month for a 1 year contract. Great, I went to the gym and was warmly received by the sales person Lauren. She gave me the basic info on the gym. All good. Then she introduced me to the manager Antonio. He was asking me some questions about what I was looking to achieve with the working out. It seemed like basic questioning. Then he proceeded to tell me about the personal training that was available at the gym. It sounded at first like it was free so he had my attention. Mind you it has been years since I have been to a gym of any kind. I told him I could use some help at first using some of the machines to make sure I was using them correctly. He said "Absolutely. Would you like to work with a woman or a man trainer" and I said, "A man." "Great!!!"

Don't assume that this is a "standard" contract. They have it written so unfairly you almost need a lawyer to get out of it. If you don't play by their rules, they threaten to destroy your credit. Of course Golds Gym will tell you that these are the policies of ABC Financial who administers the contract. Don't feel that you are safe because there are Gold's Gyms all over the place so they must be doing something right. Yes, you can eventually get out of the contract but they make it so difficult that you're tempted to just keep paying the fee. I will NEVER do business with Golds Gym and if you see any reference to a company called ABC Financial, RUN AWAY!

You know when I was starting up I said to the guy, one year only! But I ended up being in a 3 year contract. I let it go no big deal. Here I am going to the gym up until the point where I'm moving so I try to give them a notice and ask them to cancel my membership. THIS IS WHERE ** GOT REAL. Horrible customer services and to top it off they didn't want to cancel my gym membership, even when I bloody show them proof of me leaving. They still didn't want to accept that.

I became a member for 4 months then I had to cancel my membership because I was moving to different city which was 1 hr 30 min away from Phillipsburg, NJ. So, the Gold Gym staff gave me a number to call to cancel my acct which I did call and managed to do a stop payment on my credit card. Those people told me that they will email me the details of what things to provide them to 100% cancel the acct. I waited and they never emailed me (probably that is the way to suck us in the scam) and due to my move to different city I forgot to call them back and changing address etc. After 3 months I started receiving phone calls from Credit Service people that I didn't paid bills to Gold's Gym, $430 and Gold's Gym moved my acct to Credit Service.

Gold's Gym sends out promotional offers that do not reflect to actual membership dues. Example - "Join for 19.87 per month + Bring a Friend Free for 1 Year." Beware. This ad does not tell you that there is an additional annual fee. As a side note - You'll also pay a daily or monthly fee for child care. As for the free friend - I'm betting they get hounded to pay, based on the point of sales experience I've had twice now.

It’s so disappointing to see that I not the first person that Gold’s Gym has been stealing money from. At the beginning everything was perfect. Loved the gym. The staff was great but after I was 6 months pregnant I stopped going to the gym therefore my husband decided to cancel my membership since I was under his account. Well they said everything was taken care of, but guess what I was wrong after 6 months of supposedly canceling the membership I receive a letter saying they have been trying to contact me with no luck which that was such a lie. No phone calls at all... after I tried calling corporate it would send me to Gold’s Gym location.

Have been going to 2 different Gold's Gyms for over 3 months now. The one on the expressway in Oklahoma City mostly. I had noticed for a week that the bathroom showers were out of soap. The first time I let it go. A week went by and went back that next Monday night. Still to my surprise the showers were still out of soap. I had gone to the front desk and made mention to them that the showers needed soap. The lady working said she would let her manager know. I said ok. So I went back a 3rd week still the same crap bathrooms still out of soap. I went to the front desk again said the same thing.

I cancelled my membership because I moved. They started charging me again a few months later saying I "verbally agreed to start up a contract". I got hung up on several times and given the run around so I had to work through my bank to dispute the charge. Apparently it is very common.

Do not join this gym! They claim it's month to month but that's simply not true. You need to know 3 months in advance, if you'd like to leave. They'll nickel and dime you all the way out the door, including, paying an annual fee that you have no intention of using because you just quit. This gym is the worst and Carrie is condescending and unwilling to help. She appears to be the manager or owner. Not a good business person. She'd rather $100 now than have your business later on down the road. STUPID!!!

My husband and I signed up for Gold's Gym Membership In Clermont, FL through their promotion in early May 2017. We went there about 3 times within that month. We realized our kids were not comfortable with their accommodations and neither did we. On June 5, 2017 I went to cancel membership, spoke with General Manager, who told me to send request via email to him and then he would forward request to corporate. The manager went on to say he would reply to me the same day or next day with an update. I did as he suggested and yet to receive any update.

GOLDs GYM VALENCIA #goldsgymvalencia #goldsgym would give them a -10 rating if I could. I signed up for a month to month NO CONTRACT deal before they opened up and paid first and last. A few month in I canceled through their corporate office and as per paperwork I stopped payments and thought I was done with them. A few month later some guy calls me and demands payments on my account. I told him, I canceled through their corporate office per email and phone conversation month ago. He said that was not valid and I had to come in to cancel... There was a certain "process". I told him I was month to month, I canceled period. Periodically he would call again and I kept saying the same thing and told him to stop harassing me. Long story short, they sent my "account" to Collection with a $200 balance... Seriously? It's a month to month for $26 and I paid last month. Total crooks!!!!

Been going to Gold's Gym and training myself for over a year and a half. I was going to get a trainer for like 8 sessions. Come to find out they charge 90 dollars for every half hour session. Ridiculous so I told them I'll get back to them. Now every week they keep asking if I want a trainer. I said no not paying 90 dollars every half hour. Trainers are bored not getting enough clients. Well geesh look at the cost. Trainers are standing around most of the time, must be nice to have that job. Another complaint. People and their cell phones sitting on machines not using the machines for hour at a time back, if they are using they get attitudes. I switch up machines and some of those machines are limited. I will not renew my membership with them. The trainers are like reading from a cue card corporate robots.