Gold's Gym Reviews

After trying Gold's Gym out for a discounted month I just fell in love and go nearly every day. Flippin awesome. Its locations was nearby me which was very convenient. I like the friendly staff who are always willing to help you with your workout. It was well kept up and worth the monthly price. Plenty of equipment for everyone too. But more cool and knowledgeable staff would be very nice as well as cleaner towels. Also, it would be great if the there were signs or labels to display each equipment's cores.

I worked out at Gold's Gym because my employer gave all of the management team a yearly membership there. Gold's Gym pretty much offered more equipment and activities than I would ever have used so it didn't come up short in any respect and I enjoyed going there several evenings a week for several years running. Also, I really enjoyed doing 10 or 15 minutes of warm up and stretches and then hitting the racquetball courts with several of my friends. We usually reserved a court for 2 hours between 4 of us and would play two games of one-on-one and then a game of doubles. Great workout. However, it would have made the workouts more pleasant if there is more circulation of fresh air in the free weights room because once or twice when I was there and there were 20 or more guys in there pumping and sweating, the air would get pretty stuffy and really start smelling like old sour sweat.

Gold's Gym has lots of good machines, plenty of free weights and big enough locker rooms to shower. I can go on my lunch break most days and still able to take a quick shower. They have better equipment and they're closer to work and home which makes it easier to get in and out in enough time. Also, it's located near quick food places so I can refuel before going to back to work. However, they're not 24 hours. I'd like to be able to go in even on holidays. And, I hope they open earlier on Sundays so that I can do my workout over and go on with my day.

I quite like the facilities at Gold's Gym. It is a very state of the art facility with all the newest equipment and styles. The setup of the gym is ideal, everything flows quite well. It is nearby both work and school for me, and not far from my home. It's a very easy commute as it doesn't make sense for me to drive miles to work out. The only thing I truly dislike about Gold's Gym is the cost of membership. The price is a bit high for a non twenty-four hour facility. So I guess I'd change the hours as well.

Of all the gyms I have been a member of, Gold’s Gym has everything I was looking for. I love everything about it and it is the best I have ever been to. It's always clean. It is equipped with a diverse group of amenities. I also love the different classes they offer and that they provide child care. Plus this gym has great hours. Gold’s Gym has definitely met my expectations. The staff is very friendly, accommodating and knowledgeable. There isn't anything I don't like other than it being crowded at certain times when I go.

The price was great for all the benefits and classes provided there. The variety of classes is fabulous, something for everyone. I really like the ladies-only area. I can use that and not feel stressed about having lots of guys around yelling, etc. Liked that there was a pool as well. I love using the machines and that the classes are included. But maybe more equipment in the ladies area. There are only 3 treadmills and they filled fast. The area is also pretty small. There isn't adequate space to actually put down the provided mats and use them.

Gold's Gym was close to home. I went in there looking for equipment that would work for me and it did meet my expectations. They had exercise programs. Light to hard. They had a walk track, bikes, weights, clean showers, friendly staff and a lot of times to work out that was convenient for me. The cost was a little steep but doable. They have a good, clean environment and most of all they did not push you too hard. Loved the workouts and the trainer seemed to know what they were supposed to know about health. Only thing was it seemed like the gym was set up for muscle heads and they catered more towards them thinking their poop smell better than mine. Don't get me wrong. I like Gold's Gym but they need to focus on the unhealthy people as much as they do the muscle heads. They would get a lot more business if they did.

I liked that Gold's Gym was close to my residence, was fairly priced and it offered classes. It also had fairly new equipment and facilities and decent hours. However, I did not like the trainer assigned to me, the general "feel" of the other members, and the commitment. I did not have any incentive to return. It was uncomfortable and the trainers pounced on you the moment you entered. I wanted a place to come in and work out with no one bothering me, but that wasn't an option there. A friend of mine loved it but I hated it. I really only wanted classes, a treadmill, a bike, and a rowing machine, but I didn't always have access to those and I was pressured to use weights.

I like all of the variety of machines and classes available. The Gold's Gym I am a member of also offers personal training for their members and are open 24 hours which is important to me as my hours at work can vary and I need a gym that is open when I need them to be. The equipment is great, the staff are excellent, knowledgeable and helpful. I have tried many gyms over the years and what stood out for me with Gold's is they are focused on their member's needs. It's a gym and doesn't try to be anything else. I've been to "gyms" that focus on everything except the one most important thing... helping members achieve their personal fitness goals.

It is a very good and fun place where I can interact with other people. It is conveniently located and I like the treadmills, stationary bikes, the different kinds of equipment that have weights attached to them and other kinds of exercise equipment. However, I would like to have people wipe down and sanitize all of the exercising equipment and have somebody periodicaly spray some harmless air sanitizing spray that's allergic-free in the gym to kill germs in the air.

I was impressed by the equipment. I liked the cardio machines the most. They had many new ones and plenty different settings. I was there with my sister, and so we hit the machines hard and had a great workout! I also liked the daycare they had on site and the fact that we could watch our kids on a tv screen while we worked out! The staff and trainers were very helpful and polite as well! I was there for the first time, so it was all in all a great experience for me. It met my expectations and I would go back again.

I like companies with a good name recognition. I always look for a brand I know and have heard of. The brand name goes a long way in finding out what type of company you are going to use. I also look for good reviews before I try a place. Gold's Gym is a great company. I also liked the setup and the professional way I was treated. The instructors were great and very helpful. They were kind and very sincere. I had a very positive experience with no complaints. I enjoyed it and would use the location again and again. It was the best workout I have had.

I was a member of Gold's Gym Dagenham which is in the U.K. It seems that it doesn't matter which country you are in you can always rely on Gold's Gym to scam people with their tricky policies and horrid staff. My experience with Gold's Gym has been absolutely horrific! I signed up to a 1 year contract with them and when the year was up I wrote to them, like their terms and conditions stated and cancelled the direct debit. They did not respond to my letter and then put my account in arrears, meaning they wanted me to pay for an extra month before allowing me to cancel, even though I had wrote them a later cancelling and I had been a loyal member with no problems for a year.

I really like that the people there is friendly and always ready to help if you need it. Also there's a lot of equipment to choose from. And there's a lot of different stations. But I would like it if it was open twenty four hours so I could work out when I wanted. I would also like to see more cardio. It's a little cramped so I wish there was more room to move around. I chose this gym because of its reputation and I have friends that work out there. Gold's Gym met my expectations and I would highly recommend it.

I like that the gym is close to home. I do not drive so I can walk or take the bus there. It's not as high priced as some of the other ones and they offer good package deals. The staff is friendly, helpful and they offer classes to help you meet your weight loss goals, and you can also have someone there to help you meet those goals. I also like that they have so much equipment for me to choose from to do my workouts. They offer mats to use because I don't own one. My friends go there so I don't have to work out alone, so all in all, it's a pretty good place to get good exercise.

Gold's is a clean gym that is very near my home. It has great hours and trained people working there. I feel the atmosphere is very health related and they are people who watch out for any accidents happening on the floor. The price of the dues for the gym per month are a little high for me. I feel maybe it would be beneficial to the customers to have more trained employees on the floor to help with some of the more complicated machines. Also, maybe to have the hours that they are open late to be staffed by a few more people, too. Other than those few things I feel the gym is really run in a great way.

The gym is very clean, nice people and there are always people there to help if you need it. Also plenty of parking and overall great people there. I also like the new equipment they have all the time. On the other hand, the gym tops with few complaints. I would redo the bathrooms, they need new floors, walls and toilets and a better shower head. Other than that, I love my gym. I have tried about 4 in my area and this one is better than all the others in every way. I would travel a long way to find a good gym.

I like that Gold's Gym has a wide variety of machines & a lot of space for everyone to spread out. Even when the place is packed everyone always has enough space. The abundance of machines and space definitely is my favorite part of the gym. I would definitely recommend it to anyone looking for a comfortable place to work out. There is even a cinema room if you want to cool off and watch a movie while you work out. The price is not outrageous and I like that the membership allows you to bring a guest to work out with. My boyfriend and I are most comfortable at Gold's Gym.

Gold's Gym was modern and had a swanky seating area for new customers or a little social time. Machines were placed at different levels. Cycling equipment was angled above main floor. Rowers and stair climbers were placed in front of large windows looking outward. Spin room was like a dj booth with black lighting. I loved the visuals that engaged me while doing strength training. And no loud music and a bunch of TVs. The gym has changed and improved since I was a member. Over time it became a 24 hr gym. I joined when they offered the separate women's gym at a lower price. They made a small room for women to give them a place of their own... And over time women began to use it. Eventually the wall was torn down and women used the entire space. It was a great marketing strategy to get more female membership.

I like to be able to use many pieces of equipment to work out on and be able to choose a trainer of my choice to help me lose weight and stay healthy. They have help with services and trainers so I can work out to what makes me happy. I also like to be able to pick my exercise and how long I will use it. However, it gets very crowded in there and there is little room to work out and to move around because there are so many people inside the gym.

I love Gold's and it's the best. The gym has a good reputation and it's closer to my home than the other gyms. It was a place where I felt relaxed and it has a very friendly environment. I love the variety of equipment. The staff is friendly and very helpful. The patrons all stick to themselves, which I love because I'm a very private person. But the only thing I disliked is the gym I went to at the time didn't have a pool. Having a pool is not a deal-breaker for me, but it would be nice to have.

Terrible experience. We had to pay first and last months membership dues and then when we tried to cancel the membership, we were told you had to give 30 days notice. Therefore, had to pay an extra months gym fee. Also would not let you cancel over the phone. Big SCAM!!!

I was assaulted and harassed by a member at the Randolph Rd. location. This member has made creepy comments in the past about both me and other women while we were working out (also confirmed by two other employees with one official incident on record), and on February 15, 2017, at 9 am, this man accosted me, mocking me for my temporary disability, cornering me, invading my personal space and ultimately brushing his hand and arm across my ** and arm.

Think 1000 times if you're planning to take Gold's Gym membership because cancellations of that will give you big time problem which will not go away so easily. The so called "ABC Financial" company will not spare you easily even though you meet all the criteria for the cancellation. I moved from Kingwood, TX to Dallas, TX with all legit proof of verification but still the "ABC Financial" is not letting me free me from the cancellation process. It's been 3 months I have not stepped in the Gold's premises but still I am being charged every other month. Upon talking with the company they will point on petty stuffs and debit your account. I have taken a gym services with many other providers but never have gone through such a mental hassles.

Gold's Gym Eau Claire, WI - I am more than little concerned about the pool situation here. I have had many gym memberships over the years and this is by far the dirtiest one. Is the pool safe? It's a saline one. I have been using the pool and getting sick afterward with viruses... repeatedly. I'm at the point now where I'll have to eliminate the use of it. They need to make it much more apparent, with signs, for member to wipe down machines after use. Their showers and locker rooms are frequently neglected. I observe many people who do not shower prior to using the pool. Dirty facility.

Recently I joined Gold's Gym in Etihad mall ladies. I was suffering from a bad back pain and dr told me not to exercise. I provide the gym with medical report (as was stated in my contract to cancel my membership and return the money back). They are over promising. At the beginning they said the paper was not approved. After providing them reasonable answers, they said that it takes 3-4 weeks to process the money refund. Now it's been a month that nothing has come up from their side. They are simply liars. I am trying to contact the branch manager. Every time they said she is in meeting. It was a very bad mistake I've ever made in my life to join them. They are liars.

I was trying to talk to manager Ed ** from Gold's Gym Bear Creek, Houston Texas. He rejected me. I left his office and went back to front desk. He went back to front desk, he did not even look at me. I was trying to talk to him about my membership and how uncomfortable I am with it. I have been a member for that gym for 4 years and I have had spent when I started more than 300 dollars in personal training and also paying monthly 56 dollars, and that is not including the day care.

I've had tattoo that were less permanent than this membership. If you join this gym understand that you are signing up for life because they do not let you cancel. Besides the required form and certified letters to ABC Financial in order to cancel, they simply don't read them. I moved states over a year ago and have called, emailed, and send 4 letters to cancel. All of which ended without cancellation. They just keep charging you. What's worse, if you change your card to not pay, they continue to bill you and send collectors after you. If you call to resolve this, they simply tell you to send the form letter to their address and cannot cancel over the phone.

When calling to cancel, the process is easy. You get verbal confirmation that your membership is canceled. Months later, you get a call saying that you owe money and that you must pay. After calling the franchise, they say that all managers are busy (conveniently) and that you need to pay. I mention that we called and canceled but the person on the phone just says the cancellation probably mistakenly did not go through, but we still must pay. Checking online, this is a common fraudulent practice that they are doing to others as well.

It's a shame that a gym with such an array of equipment and variety of services is so poorly managed. There are no posted rules for using the shared equipment, so there are constant confrontations between members. Some members "reserve" exercise machines by placing a water bottle on the seat, then they disappear somewhere in the gym. But if another member tries to use the vacant machine, there is a confrontation and heated disagreement over who has the "right" to that machine. Other members simply drape themselves across the machine while using their iPhone. And they are greatly offended if someone else asks to use the machine. So actually getting a decent workout at the gym is hard. And it makes for an unpleasant environment with members arguing over who has access to the equipment.

Worst!!! Cancellation Policy. I contracted for one year. Paid my dues on time. After one year they automatically started deducting my account. I called and they said, "you have to give 30 day notice." I gave a notice. Still my account was getting deducted every month. I got really mad and called and I was told "you have to pay and send us in writing." I was so HAD IT with Gold's Gym. I wrote a letter and clearly stated "cancel my account" and guess what? Again this month I saw my credit card getting charges deducted again. Gold Gym is a doing a highway robbery and no one is paying any attention. I am writing a letter to BBB as this Gold Gym is a big scam in getting people's money.

It is easy to join the gym anytime. The facility is fine, the employees are nice enough. I object to their cancellation policy. I went to the counter on October 3rd to inform them that I was going to move, and that I wanted to cancel my membership. They gave me a slip of paper with my account number and a phone number to call in order to cancel my membership. The number is for a company called ABC Financial, who apparently handles their billing. At the time that I wanted to cancel, I was working full time, going to school, and preparing to move out of state. I was super busy, and I did not contact ABC until I noticed that there was a charge on my bank account for the month of December.

Gold's Gym notified me today that they intend to violate the terms of service on a membership I paid cash for 3 months ago. I paid extra for the express gold membership which allows guests to come in with the member and they have decided that I can no longer bring guests. They are violating the terms of the contract and Colorado Consumer Protection laws as well. Buyer beware... they cannot be trusted.

There has been a high amount of thefts reported and management does absolutely nothing about it. They're aware of the problem but refused to provide members with a safe environment. A gym should feel welcoming and safe. Locks are being broken and property is being stolen. When speaking to management, you will be lucky to get an "oh well" response.

Gold's gym is the worst gym, mean and rude customer service and the manager is not polite. I had bad experience with them which upsets me so much. I wanted to use 7 day free membership. THE manager refused to let me uses it since as they said I have cancelled my membership with them 6 months ago. And that condition is not mentioned on the ad, as if they discriminating against me. And they cheat people because when I signed my membership they said "you can cancel whenever you want". But technically they make me pay 39.99 annual fee even though they did not tell me about it and even though I was not complete a year for membership. I think they manipulate people, all they care about is to getting money out of the people, I will complain about it.

Took sign up fees, 2 monthly payments and member dues then closed down without notifying me! I hadn't been a member long. They made sure to get all they could get before they closed down! I called to ask why the location closed. I was given no answer and the guy I spoke to was very rude!!! NEVER AGAIN!!!

Long story short. I messed up. Gold's gym messed up. Member services did not return my call when I needed to quit. It took 8 days to return my e-mail. Manager at the gym was nice enough but not helpful. They kept sending me to member services. They made it difficult to quit after I moved and couldn't go in to sign the cancellation form. Somehow I can't get that across to them. A month since my original call to member services and I still don't have a form to sign to cancel my membership. I'm not proud of my behavior, and they make me very angry. I paid last month's fees when signing up and they wouldn't let me use it for the dues listed in the e-mail below. I will warn you they DO NOT have Amazon and Costco type customer service.

I was a member of a gym called Fitness First, and I loved it. They had great facilities and customer service. Fitness First was acquired by Gold's Gym and all that changed. My original contract with Fitness First stated that my rates could never increase. When Gold's bought Fitness First, members were told they would honor our original contracts. Gold's increased rates, when I complained they basically told me they didn't care, so I quit. They continued to bill me, when I refused to pay I got contacted by a collection agent. Reading other reviews, this appears as though it's their business model, bullying people into paying for services after they terminate their membership. I have contacted a lawyer regarding the collections and am considering a class action suit against them.

I canceled my personal training within 3 days. I had my confirmation number. That Friday Gold's Gym told $157.00 from my account regardless of my cancellation. I called customer care. I spoke to Lizbeth. Nasty attitude as soon as she answered the phone. I told her I was billed for services I cancelled and gave her my confirmation number. She proceeded to talk over me. I answered Sherlock not to talk over and she then started to argue with me. I was so angry about this. I asked for a supervisor and she told me no supervisor was available. I felt I was in a third world country and not America. So I asked her to refund my money. She told me October 21 2016 I would receive my money in 3-5 business days. Fine. So I wait and monitor my account.

I am a love with this gym, but what brought me to leave was the horrible customer service I was receiving when I called Customer Support. I received an overdraft fee from my bank because they billed me later than they should have. I made the call to them and the woman that answered was rude upon picking up the phone. All she did was interrupt me and did not allow me to finish talking. I asked her questions and she got quite annoyed, and it was expressed in her voice. I had to yell in order to get my words out. She sent me an email and then sent a confirmation that my payment was processed. Then I found out that all she did was try to process my payment again which caused another charge to my account and a negative fee balance. In the end my bank charged me 102.00 and then I still have to pay 40 a month for Gold's Gym.

I recently provided a review concerning the friendliness of the staff at the Gold's Gym where I attend. On yesterday, 10/25/16, a visiting area manager interrupted the class that I was taking and told the instructor to turn down the music - Yes, unprofessional and rude. A new body pump launch track was being used. That person's comment broke the spirit of the class - what a bummer workout. How much more professional it would have been for that person to address this with the teacher after class. I guess I can't really blame the local staff for their service -- could be that customer service training is needed from the top!

Do not join Gold's Gym!!! I canceled my membership in June 2016 and still getting billed. The Manager ** at Gold's Gym, Goliad Road San Antonio, Texas is always too busy to talk to you. She is rude and not friendly at all. I've received letters from the corporation and it is the worst company to call, the first lady was rude and hung up on me and I called the following month, again another lady was very rude. She gave me her email and it was the wrong address. I called my bank at a 1 800# and the lady said they get a lot of calls about the BIG PROBLEMS they have with GOLD'S GYM. I went by my bank in my area and totally different person said that Gold's Gym was their worst complaint. I would like to start a sue, anyone with me?

I am a current loyal customer and have always sung the praises of this gym, however that has quickly changed as of this morning. Several weeks ago I asked one of the staff members, who was working the front desk, about a guest pass for my boyfriend. My boyfriend is a 15 yr marine, who was going to be taking a break from active duty to come visit me for a week, and wanted to see about using the gym while he was here. The girl at the front desk said to fill out the VIP pass information online and that should be fine...

We have canceled our membership but are still getting charged and Gold's Gym keeps giving us the runaround. It's the typical "gym" thing "Join a gym and still have to pay even after you cancel the membership." I am in the process of refuting these charges and will sue if I have to.

When I signed up they told me that my membership was going to be $23 and some odd change after tax which turned into $30. Their excuse for it was that my rate went up 10 days after I signed up. On top of that they told me that I had a 30-day money-back guarantee which they lied about that. They refuse to cancel my account. I'm still within 30 days and she doesn't want neither of the supervisors Erica or Belinda want to cancel my account. They keep saying that I don't qualify for the 30 day money back guarantee. What the hell does that mean? These people are crooks.

I had a month to month membership. I cancelled the membership in-person in the club, via the phone, and via their website. They kept billing so I cancelled my credit card. Then they called my emergency contacts over and over again, including my mother who was answering the phone from her hospital bed. They are abusive and relentless and I will never do business with them again.

I called the corporate office for Gold's Gym two days ago about refunding the money which was $460 that they took out of my checking account for days that I didn't use the personal trainer. They said they will not refund the money because I was on contract. I explained to them that "I cancelled the personal trainer in August so why are you billing me for August and September?" Their response was because the billing fell on the 15th of each month, the payments are considered late.

Watch out for these people. They will charge you for fees incorrectly then refuse to help, then refuse to refund the full amount even after they admit the mistake. We joined the Leesburg club before it was Gold's but during our membership it was purchased by Gold's. We took the opportunity to transfer to the Ashburn facility because it was nicer and closer. We followed the instructions of the Leesburg front desk to the tee. We paid for membership and personal training at the new club for full year in advance. Halfway through the second year we realized that the Leesburg club had begun charging us again. The Leesburg manager did nothing but challenge whether or not we had correctly canceled our membership at his club. When I returned to speak to him he had done nothing and couldn't even remember the situation.

I work out with the weight machines and all the time there are people just sitting at these and they are using their electronic devices instead of exercising at the Sunrise Gym in Brownsville, Texas. I have received surveys from Gold's Gym and each time I list this complaint and ask for something to be done as others have complained but do not see any improvement.

There is some major problem with quality of drinking water at the Knoxville west location. I kept getting sick without knowing for several days thinking it is the food. But then talking to other members they were all getting sick from the drinking water. The gym is familiar with the problem and I asked why they are not putting up signs on the water fountains and no answer. Completely unprofessional. I can't believe people are getting sick and nothing is even done about the problem. The water does smell but I see people still drinking it all the time. I stopped and finally feel better.

I called to cancel my membership... What a rip off they are. I did exactly how they wanted me to cancel my renewal membership which is by email with your CC and driver's license attached. They still are charging me. I called the branch office several times only to get a runaround. I called headquarters only to get promised cancellation and nothing. I will never EVER join this gym again. SCAMMERS.

Today, Aug. 20, 2016, I went with my son for his membership renewal. His membership ended in May, so we were told that he needed to start as "new" member since it was 3 months. Therefore, he needed to pay the enrollment and registration, which total was $258, plus monthly fee. We questioned them if you already had his info in your system why we needed to pay for registration and enrollment. Then they said OK to waive the registration. So far so good.

I signed up for the Gold's Gym at 2117 NW 23rd St, Oklahoma City, OK 73107 in June. I have done my best to deal with the lack of equipment and the insane amount of people trying to use what equipment they do have, but I can't handle it anymore. I have gone in to this location on numerous occasions (today being one of them) only to walk right back out because of how crowded it is. Today I walked in and stood in the center of the weight area waiting on a flat bench to open up.

I was a member to Golds Gym for about 6 or 7 years and I went into the store in Midland Plaza in Alcoa, TN to cancel my membership as I was plan on moving. The manager there on June 29th 2016 was very nice and helpful but he only cancelled my membership and not me and my son's membership. So when I was billed on July 25th, I was upset and called the customer service hotline at 1-866-465-3775 and spoke to a girl named Charity and I have to say that she was by far the rudest person in customer service that I spoke to in my life.

In 1981 I signed a gym contract for a new gym in Houston. The renewable terms clearly stated that I had the option to renew by making a payment within 30 days of first term end or any subsequent term. It also stated that my renewable option was only valid to a business owned by the original company that were in existence on the date of the contract (Mar 10, 1983). There was no mention of any long term renew until I die obligation nor was there any mention of a complicated cancellation process requirement. The club was sold to Bally's and they honored my annual renewal but never pushed me to renew and never asked for me to sign a new contract, saying the old contract was being honored. So I went on and off for several years and paid my small annual renewable within 30 days, per my contract, at my own "option to renew".

I joined Gold's Gym in Westlake, Austin. Thomas ** sold me membership and some of trainer sessions for $449. I told him that my daughter will be coming to visit me for 15 days so either I can join after she leaves or they can allow her for 5 or 6 times when I come in. He said she can come in no problem and that he will take care of it. Today me and my daughter went to gym and were treated like thieves - the lady was rude and said she cannot allow my daughter. I told her that Thomas ** told me she was allowed. She called Thomas and he told her he don't remember or he did not said anything like that. Needless to say we were turned away. Extremely fumingly mad at these cheats and thieves who sell you membership and lie. Will try to get out but I know they got my money. Will tell my story to as many people as possible. STAY AWAY FROM GOLD'S GYM.

Recently joined the Plano TX Gold's Gym. Gym closed permanently closed due to storm damage. Local mgr promised to freeze account until repairs, they continue to charge. Following month Cancelled locally with mgr, they never cancelled, continue to charge. Filled out Gold's online cancellation and received confirmation number, still not cancelled, still charging. No phone service person or manager can or has honestly assisted. In fact they've only blatantly lied about how to cancel. Very frustrating, Gold's does not have customer service for acct management. They continue to charge while I suspect they falsely make & collect insurance claims for loss of business income, since their Plano gym is permanently closed due to storm destroying the building location.

This is a horrible company. They have taken money out of my account twice now since I've contacted them on canceling my membership. Only an unethical, sneaky and conniving company would do something like this and not take responsibilities for their actions. It's been two weeks since I've contacted this company and nothing has been resolved. I will no longer refer customer to this company and nor will I ever. Extremely unhappy customer.

I belonged to a local gym and had a contract through them. Recently it switched over to a Gold's Gym. They cancelled the ONLY classes I went to, but informed each contracted member that the contracts will remain the same. Under my previous contract I could cancel anytime (for a fee). Since I was no longer using the facilities I went to cancel my membership. Not only were they not helpful in any way, they would not cancel my membership. They said I could "buy out" the rest of my term (for over $400) or wait until it expires in September. So now I get to pay each month for a membership that I am not using due to changes they made that were completely out of my control and would no longer work with my schedule.

So I cancelled my membership the other day after jumping through some hoops. I was told by the front desk rep that it would take 30 days for my membership to be canceled, and the main office phone rep confirmed this. So to my annoyance I canceled and a week later went to the gym to take advantage of the 30 days I'm still paying for. When I check in the gal says "Your membership is canceled!" I explained what happened and how she herself had told me 30 days! She got her manager, I asked if I could just use the pool for 30 minutes before I had to go to work. He said "No your membership is canceled." I explained how I had been given wrong info, and how I've been a member for 3 years, and asked if I could use a guest pass I already have? He said "NO, you can pay $15 for a day pass!" I explained I work in customer service and this was their mistake in that 2 employees gave me misinfo! He said QUOTE "This is a business for profit so..."

I tried Gold's Gym for the first time when I availed of a promo where I'd have a month on a discounted rate with unlimited gym use and access to classes. Upon experiencing Gold's Gym I'm not exactly convinced to join (on its regular price). Why? Simply because I think it's too expensive. There's a gym near our home that offers practically the same services (exercising machines, classes, and clean environment) that costs waaaay lower monthly. With Gold's Gym's price, it makes me think that I'm paying for the space occupied by those huge machines.

Facilities = average. Pool = don't bother if you actually want to swim and exercise because the pool is like 10m and there are no lanes so people just piss about getting in the way. Staff = incompetent and you can never get hold of a manager. Being a member - if you at any point have an outstanding payment, they won't notify you about it then forward it to a debt collectors (CRS) 5 MONTHS LATER who will then demand + and state "Gold's are not legally required to notify you of arrears". ARE YOU ** KIDDING ME? It's like they do it on purpose or some **?! Just avoid, avoid, avoid.

The facilities at the branch that I went to was superb. I like that the machines have the safety feature in case you accidentally drop your weights. The branch also has a sauna and a pool. The people there are nice and do not make newbies feel intimidated.

I joined Gold's Gym for a medical problem but I was not able to use the equipment. I honored my year long contract after only using less than 6 months of the facilities. I explained to the gym what my situation was & told them that as soon as my commitment was satisfied that I would like to cancel. They strung me on & was able to get an extra $21.38 from my account because I didn't follow the rules (although I explained to them my situation & asked if they could help me). I am 69 years old & I told them that I was not as savvy as my younger days. My recommendation is, don't join a franchise (which is what gold's gym is in Lakeland Florida on hwy 98 N). I talked to a corporate gold's gym & they said that the franchise pretty much does their own thing. Stacy ** was the manager that pretty much ran me around. Very, very disappointing experience.

This place is a joke. Staff is rude and some illegal-looking individuals are employed there as cleaning service. They save money on AC during summer and they do not heat the place during winter. The word "hygiene" is not in their vocabulary. Whoever is a CEO of this is a simple, not providing scumbag. :)

The 1-866-465-3775 number is a JOKE. After numerous of attempts of trying to get in touch with someone I gave up. I called my local gym to cancel my membership and they also directed me to this number. I again called the local gym and they told me they could not cancel, I had to do it VIA email. Well after going through the steps I received a confirmation that after April I would no longer get charged. SURPRISE it's MAY and getting charged for a GYM that is actually closed for good. So who and the hell do I call to get my money back, NO ONE??? I SEE WHY THIS GYM DID NOT LAST!!! LACKING CUSTOMER SERVICE!!!

Me and my wife have joined Gold's Gym on Oct 2015. I have cancelled my membership on May 2nd 2016 which is just three days past the billing cycle and they say they cannot refund the amount. And when I call their membership services nobody lifts the phone on the first day and then weekends it is closed. After a day got them on the phone and their reply was that they cannot reimburse.

I was a 3-month member on a Groupon late last year (2015). I was told the manager was no longer managing. I went in and the manager was working out. I went up to him, introduced myself, and he told me that he would call me concerning their fees. I received a call from a regular employee a day later. He made me aware of the fees. I went in today to ask about a 3-day membership to get an idea of the atmosphere and get one more impression of the manager. He walked up, asked if I was the same lady that had approached him, and told the other employee that I was not allowed to have a 3-day membership because of the Groupon last year. I do not know how he would have had the information about why I was even there.

My wife and I signed up in Gold's Gym in Plano, TX. We paid one-time membership fee and also the first and last months' fees. After using the gym once gym was closed due to storm. We are not able to get our money back and they don't even honor their deal on freezing the account with no fee.

I am writing to you with great concern regarding the experience I had at Gold's Gym Santa Ana. On my initial sign up in the month of December 2015, I was verbally promised a promotional deal of $20.16 dollars down, first month free and $34.99 a month thereafter. I expressed that I could only pay this amount due to the fact that I was unemployed and could not afford any additional fees. I was also told that if I wanted to cancel my membership all I would have to do is give 30-day notice and pay for the last month. No additional fees, no penalties, just a mere $34.99. Prior to signing the contract I asked the customer service rep. Victor why does the contract show a monthly membership fee of $39.99? He stated "Just sign here, Teresa said she'll adjust the membership fee" and he told me that he'd notate the account. it wasn't till two months later that this request was submitted.

I had a membership with Gold's Gym Vestavia and was a loyal club member, often referring friends to the facility because I believe that working out with encouragement from friends is a great way to have motivation to show up. After being wrongfully accused by the manager, Ian, that I was offering personal training services to people at the gym for compensation without having ANY proof whatsoever that the two friends of mine that were working out with me were providing me with compensation in any way, and then being threatened with an ultimatum to either workout BY MYSELF from now on OR have my membership terminated, I decided to take my business elsewhere. The sheer fact that I've been a dedicated member of this Gold's Gym since September 2014, and also choosing to help bring business to them, to be embarrassed and accused of such false accusations is appalling.

I had an account in 2012 and I told them I wanted to cancel so I paid 120 and canceled the account and went on my way. I never received emails or mail and they didn't draft my account anymore. I took it as my account was closed as I asked. 2013 came and I decided to go back because it was a good location for my trainer and I. I opened up a new account. So I moved in 2014 an hr away and stopped going. I called and asked what was my balance because I just want to pay it off and I have a new gym. Well I was told 130.

Here are my TWO main concerns: I purchased personal training sessions and never got it. When I got the membership, sales told me I can go to any gym in US. I got less than half of my sessions and never got refund or the rest of my personal training sessions. Membership does not allow to other Gold's Gym Clubs. Overall - dishonest company. Bait and switch practice.

Overall, dishonest people and irresponsible managements. First, they dont honor their adds. The sales (Jon) person lock me up in a two years contract without telling me. If you have a problem there is nobody to talk to except the front desk. They have nothing to do for you. I got the chance after one week of trying to speak with the back manager. The store manager never gave me a chance or even bother himself/herself (I believe the name Aaron). I wrote couple e-mail without feedback. I asked for whomever above the store manager. The salesperson (Jon) said that he cant provide it because of the company policy. It was very much the same answer from the back manager when I had the same request. They charged me $40 and I didnt use the gym once. If you have to go there you cannot blink or trust them or you will be really sorry.

Family situation changed and I could not continue with the gym, so I went online to cancel. I have no contract, except I had to agree to be charged one month after the cancellation. However, somehow, my cancellation "did not go through". As I tried to stop by the gym to straighten out why they continued to charge me after the one month following cancellation. I called the corporate office and the guy I talked to said that they can cancel it immediately, but they cannot back pay me the 2 months after I have cancelled the last time.

I canceled our account in October 2015 with Gold's Gym, Bellevue, TN location. I was told by the person that works there that I have a zero balance as of March 2016. However, I have received a bill in the mail of $555 from ABC Financial company and still until this day I am receiving phone calls from a collection agencies regarding the fraud unpaid bill.

I have tried to cancel the membership 3 times. Hopefully the 3rd time was a charm! Rude customer service!

Even after reading the reviews, I went against my better judgement and signed a contract with Gold's Gym. I was definitely cautious and a little retentive when it came to signing a gym membership contract. If I can pay in full, I do. I really thought I had researched everything well and wouldn't fall victim to a gym membership. I was very adamant with Gold's Gym about paying in full for my membership. I had to wait 3 days to get a manager's approval. I do not sign auto-renew contracts, nor do I authorize auto drafts. Due to a charge on my AMEX today, I called ABC Financial, who directed me to go on myiclubonline.com account. There are 2 contracts on file. Ironically, only one is signed by me. ABC Financial said "Obviously there was an error in the first, so a new contract was submitted." Are you kidding? Contract: enter into a formal and legally binding agreement.

My daughter (18 years old) received a free trial membership from Gold's Gym. She had a new part-time job and she was told to fill out paperwork and sign her name for her free membership. They immediately took 149.00 out of her checking account. She called asking what was happening and they told her she had signed up for a membership. She finally had to cancel her debit card after $300.00 of charges. Now she is being harassed by a man who pretends to be an attorney named Jim **. He is with a collection company that uses fear and harassment tactics. He told her he would contact her work if she didn't pay. Don't step foot in Gold's Gym. They have been using these horrible business practices for years!!!!

My normal gym membership is $80 a month which is way too much. They accidentally charged $283 one time. I called customer service on Monday for help, nobody would help me. I called on Tuesday, no one would help me. I call on Wednesday, no one would help me. During this time nobody would let me talk to the manager. Thursday I used profane language, guess what? I talked to Manager. I found out if you push Gold's Gym management and tell them about their horrible customer service they will terminate your contract and you don't have to pay a cancellation fee. Just drop the F bomb. Keep calling back until they address your issue. Keep asking for management. Don't let them take advantage of you. They are corporate terrorist. I suggest that you email a lady named Myrna to get it taken care of and write your formal complaint too. She is more than willing to terminate people and make it where you don't have to pay a cancellation fee.

Brought my daughter with me to workout like always and the girl up front was very rude and wouldn't let her workout. She is 12 and they said she has to be 14. Never had a problem till today. The girl had her in tears. Poor way to treat a kid.

They will nickel and dime you for every penny. I cancelled my membership and gave them my 30 day notice and they charged me 3 more 2 week payments. They are so terrible. Never join.

Signed up at Gold's Gym on month to month plan because location was close to job and wasn't sure how long it would last. Three months later I was laid off, go to cancel membership and said I signed a contract and had to pay $59 dollars to cancel and pay for one more month which equals $90 dollars to cancel. Don't sign up at Gold's Gym or you will definitely be paying more than what you are told. Just don't do it.

I cancel my account on December 12th of 2015 and I am still being billed to this day. I cancel again last night. Got a confirmation email from Mr. ** that my final billing will be on March 4th, however when I signed up I paid for an extra month of service in the event that I cancelled so an extra month was already paid for so this would not occur, plus I have no contract so I don't know why it was not officially cancelled on December 12th. I was told to provide documentation proving that I had surgery and cannot use my gym membership. Again I do not have a contract. I was told that general management cannot issue any refunds, that they have to consult with accounting. I told them to do so. I was also only notified when my card was cancelled that I was still being billed. Please be advised I work with a company that recommends go gym and I'm meeting with them about this today as well with my bank and I will take legal action if necessary.

My son joined Gold's Gym in Washington D.C. Last fall, he moved and contacted the gym while he still had a fully paid current month. They told him he had to cancel his membership online. He tried but couldn't. He called them back to let them know and got the same robotic answer. Nobody tried to help him. Since then, he has been getting collection letters. All they had to do was cancel it for non-payment and refuse him access. Instead, they chose to act dishonestly and try and get his money some other way. Don't join. They'll never let you go without sucking you dry!!!

I was told: I could cancel anytime I want, I have partner company discount and I'll have same Gold member benefits. When I want to cancel, I do not have to give any reason. None of them turned out to be true! I'm very disappointed with Gold's Gym!!!

After needing to take care of an ailing family member, I made the decision to cancel my membership with Gold's Gym. I called in late November to find out what I needed to do as I misplaced my contract. I was told I had to speak to a manager. I left my contact info. No return call. I followed up a week later (just in time for the December bill).

When I signed up at this Gold's Gym 5 years ago I was told that I could bring a different guest each day of the month as long as it was not the same person for at least 1 month. I brought my sister with me once a month since then which has always worked out great. She lives in the same house as me. Tonight when I went to the gym with my sister after not bringing her for over a month I was told she would need to pay 15 dollars to be a guest. When I asked why I was told that it was in the notes on my account. When I told them about the guest policy I was told that the policy changed. That's when I asked to speak to a manager. The lady at the front desk called an assistant manager on the phone and they laughed together on the phone before handing up then she told me the manager would be right with us.

I cancelled my membership via mail in form. Apparently NO ONE received this information even though we had a tracking and delivery confirmation on the mailed form. I was still continuing to have withdrawals on my account after mailing the letter which prompted me to call and figure out what in the world was going on. They denied ever receiving and said that even after my membership expiration date I will be charged month to month until cancellation is complete. It was suppose to be in the contract. Lucky for me I save everything!! I emailed in the copy of my contract with a cancellation request and guess what.... They said they never got the contract BUT they received the cancellation email. These people are a joke! Thieves is what they truly are. Do NOT sign up for a GOLD'S GYM MEMBERSHIP!!

I went and signed up at the Gold's Gym Spartanburg location on East Main St. Very poor decision I made. When I signed up I was told by the front desk that I HAD to sign up for a orientation with the general manager BEFORE I COULD EVEN START COMING TO THE GYM MY FIRST TIME. Okay so I got a time to go the next morning and I went and we sat and talked about the different rate plans they had. I expressed to him numerous times that I was in nursing class and a senior in high school and that it probably wouldn't work out with my schedule. He kept on talking about different things. Even was conning me saying "well today is the last day to sign up and get the free three months". He said, "Well is this something you would be interested in," and I said I would like to try it. Well he said, "We don't work for free". I then told him, "Well yeah I'll do a month of it and see how I like it but I highly doubt it'll work for me with my schedule".

After you sign a year's contract they automatically renew your membership at the end of that year and continue to charge you, after several weeks of unsuccessfully attempting to draft money out of your account because your bank doesn't allow this type of shady business practice. Needless to say always check the fine print.

In June of 2015, I sat down with the sales and customer representative at my Austin Gold's Gym and told her that I would like to cancel my membership at the end of the summer (August). She told me that that would be fine and that the end of August was when my contract ended. She turned to her computer system and typed into it saying, "I've made note that you are canceling at the end of August." At no time in our conversation did this Gold's Gym employee tell me that the only way that I could cancel my membership was online. She did not give me a card with that information on it. I left her office thinking that she had canceled my membership at the end of August.

I started my membership with Gold's Gym in one of the South Carolina clubs about a year ago. I was told when signing the contract that I would be able to easily cancel my membership as long as I move more than 25 miles from the club location. I have since changed address twice, both of which were much more than 25 miles away. I have been trying to cancel my membership for the past 5 months to no avail. The first house that I moved to was a roommate situation, so I did not appear on the lease to the property. Thus, I had no way to cancel my membership since there was no way to prove to this money-grubbing entity that I lived there.

When I signed up for an account at Gold's Gym just over 5 years ago, I made the mistake of signing up for a multi year contract. I did this because that helped create the rate that I could afford monthly. After only a few months I began experiencing some financial difficulties. I decided I could not continue to make the payments. So I quit. This company is still hounding me years and years later. Threatening me with letters from attorneys, as well as trying to serve me with papers. I understand being a little older in life now that you should not enter into contracts that are this binding. With that learning lesson as well as some admission of responsibility on my part set aside, there are some very basic points that should not be missed. This company IS predatory. Plain and simple.

Community-Associated MRSA, or CA-MRSA is showing up in healthy people who have not been hospitalized. This infection is something that I have been dealing with since I joined the Greensboro, NC facility in 2012. Unfortunately, it is something common in many people, healthy or not, and not even know it. After surgical treatment and testing positive for MRSA, I called the Rush gym (now known as Gold's Gym) and made them aware of the highly contagious bacteria I picked up at their gym. I immediately stopped going to the gym and alerted a few other members of this serious problem. I wanted to stop the spread of this "super bug" because I knew I was contagious. The Rush customer service department was quick to offer to terminate my contract, but also gave me the option to continue. I opted to stop attending. No further fees were withdrawn from my account. Great.

The Tulsa gym dropped the boot camp class that several members were taking. The trainer who was coaching the class moved and the management has failed twice to find replacements. As a result several of us still meet and workout together. We have been approached this week by the manager and told that we cannot workout together. We were told that if more than two people were working out together it constituted a group and that it violated our contract. When we questioned why others were allowed to workout together in other parts of the gym, he respond "that's different". I don't know about the contract, but I've been told that there is no provision in it prohibiting working out together.

I won $100 towards a gym membership to Gold's Gym so I thought hey, now is the perfect time to get my butt in gear and get a gym pass. While I was there I decided to get some personal training sessions. I was told that I would pay 161.29 biweekly only UNTIL I WAS DONE MY 53 sessions, and I told them in less than a year I was moving to a different city that didn't have a golds and they told me not to worry that I could cancel at anytime with proof of address of my move and that I would just need to tell them 30 days in advance.

I met one of their staff at the end of September 2015 and explained that due to my back injury I need to use their swimming facility and since I would LEAVE the country by the end of October 2015, I would only want a TWO-MONTH contract. She said OK and offered me a Bi-Weekly contract for ONLY two months. Now in November, I noticed that my credit card has been charged TWICE extra. After contacting them, they said that I had to call them in order to cancel my membership (!) AND they would charge me for another 30 days!

I tried to cancel and it is damn near impossible. You have to write a certified letter and still pay another month on top of the $100 fee. My debit card got lost. I was paid up until this month and lost my card at the end of October. November 1st the payment didn't go through for Gold's because I had received a new card and forgot to update my info. So what happened? Instead of $28.09 that is my normal fee, they FINE ME 2 extra months on top of my $28.09, a $55+ late fee!!! GO SOMEWHERE ELSE AND CHECK THEIR CANCELLATION POLICY BEFORE YOU JOIN. LIFE HAPPENS AND THEY DON'T GIVE A CRAP.

I am a nursing student and am in my third year of college. I do not have a job. I joined Gold's Gym and my parents offered to give me the money monthly to pay for it. After being a member for exactly one month, I had one charge of the first 20 dollar monthly fee AND another random 28 dollar charge. By the next month, I had decided that Gold's was being a little sketchy and that I needed more information. I never signed any contracts or anything and Gold's never informed me of any contracts when I paid for my first month. However, when I contacted them to ask about my extra charge, they told me I OWED 39 dollars for the current month and that I was in a 12 month contract, therefore I could not cancel my membership. WHAT?!

One day I was about to deadlift, there was 2 stronger guys than me that were deadlift over 315lbs. Me I was warming up with 225. The guys were banging the weights like crazy, but it's normal, it's heavy, eventually they leave. Then I am keeping up with my warm up and the manager comes to see me saying, "I was one of the biggest athletes of my times and I never bang the weights. Stop that, the dentist downstairs are complaining." I was like wow first you don't even know who is banging the weight and now you're trying to intimidate me? I'm a member of Dix30 Gold's Gym in Brossard in Canada and seriously this gym does not have a deadlift plate form like wtf? If you know there are dentist downstairs and that they can feel our deadlift why don't you build a plate form like wtf? The gym overall great but seriously I'm disappointed by the manager. Sorry, but he is jerk too now.

I was working in the area temporarily as a consultant. Due to there not being a LA fitness in the area and the company I worked for had a promotion being ran at the time with Gold's I decided to sign up and join. I was a little skeptical about being billed every two weeks for monthly dues but I didn't have a better option at the time. So long story short after I finished my project as a consultant in the area I went to cancel my membership with Gold's so I wouldn't have to pay for another two weeks since I just had been charged.

In June of this year I signed up for what I thought was a 2 month contract for a personal trainer 2 times a week one payment due in July for $859.00 next month in August. Well they started billing me 859.00 every month. Try to stop and they said I sign up for a year!!! And that I cannot get out of it. Someone changed it and I am screwed. Please be aware of the snakes behind the computers!!!

I had a membership at Gold's Gym's Rockville, MD location through my job. I made sure when I signed up for the membership that I could cancel at any time. My contract stated that I needed to cancel in writing. I decided to cancel my membership in writing around mid-July 2015. I made sure the letter was delivered by FedEx and received a delivery confirmation. I waited about two weeks and then called the facility to verify that my request was received. The person I spoke to told me that she did not see a cancellation request in the system, but to call back because the membership person was not at the facility at the time of my call. I waited another week and called back again and was told the same thing. I decided to visit the facility and get an answer in person. To my surprise, I was told that the person who signed for the FedEx delivery did not work there and that I needed to cancel my membership by going online to a special website.

I closed my account with an ex employee named Sean **. I provided proof of relocation which was hours away from the closest Gold's gym (I also was laid off suffering financial hardship) and was told that that allowed me to break a contract. He told me he successfully submitted all documentation and the account was closed. We shook hands and parted ways. Years have gone by and no charges on my account. No bills. No calls. No notices. Now 3 years later I am preparing for our twins to be born with a wife about to be put on bed rest and I get a notification from my bank showing that we are in the negative for a $900+ charge. Gold's gym charged my account.

So I had a 26 week small group contract with Gold's Gym. I was billed for 33 weeks (205 dollars extra). I called ABC financial, and ABC cancelled my cc info. I then called the gym. My gym says "no problem, we'll take care of it. You can get a refund, we can apply it to your membership," etc. I told Gold's to apply it to my membership. I like the gym. ABC keeps sending me bills for non payment even though they stopped all activity on my account. I told them to call the gym as they were supposed to apply the 205 towards my regular acct. That was in July. Here we are in October and it still is not settled. I keep getting different excuses from my gym and ABC. Latest email says it's going to collection agency. I'm going to Gold's in the morning for another face to face.

Water is too cold. We have all been complaining to management and they still will not do anything. We all have been showering in cold water for over a month now. The person in the front desk stated we can't complain to corporate because they are a franchise. I am seriously thinking of cancelling the membership. Not happy with this issue at all.

So this year of 2015 me and my husband decided to join Gold's Gym, not even a month into our membership we got charged late fees every time our dues were up. Come to find out they charge your card at midnight on Thursday so if you don't get paid till 6 am on Friday you automatically get a late fee of 25$ for a ten dollar gym membership. We decided to cancel after we moved 15 miles from the gym and all the pain in the butt hassles. The customer service wants proof of my new address to cancel or they will keep taking money out of my card for the remainder of the (contract). So much for no contract.

I cancelled my membership online in June. I thought that would do the job. Under their guidelines they take out for another month when you counsel. That's on top of the month you had to pay ahead. In August they were still taking money out of my banking account. I read online where you need to send them a certified letter so I did and got my slip showing they had received my letter of membership cancelation. Looked at my bank statement today and to my shock they are still taking money from my account! How do you get these people to stop! Think long and hard about joining this company!

I signed up for a 2 year membership about 3 years ago. I had to cancel due to an permanent injury to my foot. At first they stated they can only cancel for 6 months. I brought a letter stated I am under permanent care from my orthopedist. So I went in, signed a form and I thought that was that. 1 year later I get a call from a billing dept telling me I owe hundreds of dollars in past due fees. I explained it was canceled. When speaking to the supervisor Trish, she at first stated she never got a letter. I sent it 2 months go by. More calls, I call again. The letter is from a PA and needs to be from a doctor. I don't know what universe doctors sign anything, even my prescriptions are from a PA.

The staff (management included) fails to completely inform its members/prospective members that this location is a FRANCHISE location and does not follow the same guidelines as the GOLD'S GYM CORPORATE locations. Prior to signing up for a membership, I informed the staff member that I WANTED a membership that would allow complete access to any GOLD'S GYM nationwide due to traveling for my job. I was informed that by signing up, I WOULD be granted this access. I was not informed of anything different. Upon attempting to use another GOLD'S GYM in another state, I was informed that my & such membership didn't exist with the SPARTANBURG WEST location, my privileges were for the 1-gym access, & that I'd be given a 14-visit/travel pass to visit the local gym & would have to sign up for membership @ that location if I wanted to continue going (basically, I'd be paying to go twice over to go to the same gym).

I was called by a New Yorker stating I owed a month and a half back charge. I was never contacted on this and don't understand why it did not draw out of acct from which you have been drawing from for 3 years, and not only that but I have a big problem with somebody that is a foreigner trying to collect a debt that I don't know that I owe and then charging me a 4.90 processing fee. What's up with this? I tried to google main office with no result.

I've been a member with Gold's Gym in Arlington Ma. for about a year and five months now. Seven months ago, I went in there and asked if I could put my niece on my membership on a month to month basis. This was my present to her for graduating high school. They said that was fine and that she would have to show some ID when she came in. When my seventeen year old niece went there, they told her she would have to sign something before she could work out. What they had her sign without my consent or her parents' consent was a two-year contract. I didn't know this until I tried to cancel her membership after six months. When I called about this, they said they would have to do some more research on it and call me back. They never did. I've talked to many people who work there and they gave me the same exact answer in the same exact words. "I'll do some more research on it and I'll call you back."

Scammy subscription contracts. Close to impossible to end the membership. They take money from your account without your consent. How is this business model ever allowed?

Gold's Gym has a weight loss contest. Weigh in is 9-7-15 to 9-14-15. When I signed up and paid 65.00 to enter the contest I told them that first day would be on Labor day, he assured me they would have a trainer there. I called Sunday to ask about weigh in times and was told to call back Monday, because she didn't know anything about it. I called back Monday, the first day of the weigh in and was told to come in and they would have a trainer take my measurements and weight. I arrived excited about my new transformation start. I was told they do not have any trainers there and I would have to schedule a time. No one available on the first day of weigh in? I made an almost 500.00 dollar mistake by joining this gym. 65.00 for contest that is nonrefundable. Locked into a one year contract. I will take the money loss and will not be using this gym. If you're serious about working out and want a gym that is there for you, don't join Gold's Gym.

My contract with them stipulates a 30-day notice of cancellation. I provided some 45 days, asking that it be cancelled at the end of September. Because I was not using my membership for medical reasons, I had the membership frozen until the end of September, hoping that I would be better. That not being the case, I cancelled my membership. Now they have decided that since the membership is currently frozen, it cannot be cancelled - not in the contract. Then they decided to use a 30 day period from the time of receipt of my cancellation to reactivate my contract and ask me to pay for the last half of September. This makes no sense either.

I was at the gym working out, trying to say hello to a front desk person, who I know personally. Have had talks with on occasion and someone I considered a friend. I made a joke about her butt, said it got bigger but it was in no way meant to be derogatory. I haven't seen this person in months - I been busy with work, school. It was a friendly ice breaker that fits my personality. We were about to talk about school, catching up the usual, just a quick 1-2 minute talk like we usually do then I am on my way. A new manager overheard, he did not know the implications of my casual talks and took the matter serious.

In February of 2015, my son moved in with us and we bought him a gym membership at Gold's Gym in O'Fallon, IL. He had a one-year contract (another story for another time) and we paid bi-weekly. In June, he got a job in Paducah, KY and had to move. They have no Gold's Gym down there into which he could transfer, so we set out to cancel his membership here. We took a copy of the lease agreement and a copy of my signed check paying the first and last month's rent, plus the deposit for rent. They said that wasn't good enough and that we needed a copy from the apartment complex, so we complied. I forwarded the email to the manager at the gym (per her request) with the lease agreement.

I requested my account closed with the local gym the night before my 1 year contract ended. I was informed that they were unable to close my account since it had to be done by a member of management and it was late in the evening. But was advised to contact corporate the following morning and request the closure by phone or online. Since the account cycled the following day, they suggested to call first thing in the morning and maybe they could stop the following month's charge.

My 17 year old daughter and I signed up for a platinum membership together on July 18, 2014. On July 26, 2015, I went in and filled out the form to cancel the membership starting our 30 day notice per policy. I was set up on credit card payments that automatically hit every two weeks. So I was told to expect two more payments to hit as my last month of dues. Fine. Since July 26th was a Sunday, the manager Quae, reluctantly agreed to let me complete the form and told me it was against policy to allow cancellation to be done on weekends. After I told him, I travel a lot with my job and cannot come in again during the week, he let me turn in the form which he said he would process with Billing on Monday. He asked me to call him on Monday to remind him which I did. On Monday when I called as requested, I was told he had been transferred to the downtown location but the new manager could see my cancellation in the system.

I have a membership with Gold's Gym and moving to Virginia Beach. I wish I would have continue to be a member but they do not have a Gold's Gym there. I asked their policy about cancellation and told me I have to go online to cancel. I went on their website and couldn't find any link in that matter. I went to their gym again and they told me I had to go online to fill a form. No link there, no form either. I then contacted corporate office and they responded to me after five days that I had to show proof I was moving. They said a lease is fine. So I email them the lease I have with this apartment complex with all the details on it (rent, payment, address, contact info date moving in etc).

In Jan, 2015, I started personal training. My trainer was great - and I purchased 24 sessions ($1100) to work with him. He was terminated with no warning and NO communication from the gym and they refused to refund me that ~$1000. I started to work with another awesome trainer and finished out those sessions, and purchased another set of 12. Three sessions in they fired my SECOND trainer -- again with no communication and no warning. AGAIN, they refuse to give me a refund. I have had it with this business. They have the worse customer service policies in the industry.