Gold's Gym Reviews

I have been trying to contact someone from Gold's Gym regarding my membership. They are still charging my membership even though the gym has been closed for over a month now. I have reached out through Facebook messenger and Twitter and no one has responded. I tried calling their corporate office and their automatic message says all offices are closed due to the COVID-19 pandemic. I think it is totally unethical that they are still charging even though their facilities are closed.

Been going to Gold's for years, so has my husband, we love it, all our friends go there and it's not just another commercialized gym, based for us true body builders who want to stay fit for life....

Provides classes for a variety of people of different ages and abilities. Helpful personnel and an inviting and clean environment. I found the location was convenient to my home and that makes a difference when going to a gym.

The gym was under construction the entire time I was there. The locker rooms, sauna, and bathrooms were never available. They gym equipment was scattered over where. It was noisy. Hard to concentrate on a workout, let alone yoga.

Gold's Gym has a variety of equipment and is clean. I didn't have a great experience with the personal trainer I received but the group classes are very good. I like the consistency of Gold's gym because the locations around the city are similar in layout.

I went to Gold's Gym due to a free pass period where it was advertised that anyone could try out golds gym for free. Went to a location, made an account, used their equipment, and left after a few days, forgetting about it. I even thought about signing up for just a month since it was nice. But when I made my account, I couldn't manage my membership, which I thought was odd, but I decided just to go without a gym membership. Then I forgot about it for a couple months until I figured out they have been charging me $43 a month.

I've had a Gold's family membership for over seven years and the monthly membership fees were charged automatically to my credit card. I'm 72 years old and had several surgeries and can no longer utilize the gym. My kids no longer live at home. I called to cancel my family membership and was told I had to come in and cancel in person.

I cancelled my membership in December, they withdrew money from my account, so I called my bank and stopped future payments since they are know from what I read they keep milking your account. They kept on calling me wanting additional money saying I should give a 30 days notice and I owe them additional renewal fees, I told them, "Why I should pay you renewal fee when I am leaving you," I paid for two weeks and I am willing to pay the additional two weeks just to get rid of them, they refused. ANYONE WANTS TO JOIN THIS PLACE DON'T SIGN ANYTHING. IT'S A RIP OFF PLACE.

The place is dirty, the equipment is old and broken. @4:30am I have to wait for equipment or have to 'ad lib' because the equipment is so old. The last two times I've gone to Gold's I've gotten really sick and I want to cancel my membership because we aren't living in a clean environment, and the last thing I need is to catch something that will make me terminally ill or worse, kill me.

I registered for Gold Gym on Dec. 2nd 2019 and I cancelled it on Dec. 30th 2019. Between this period, they charged me $154. This is robbery. They advertised that the charge is $21 when you sign month to month contract plus $29 starting fee. I agreed. I later realized that they were charging me $21 every 2 weeks. They charged me $29 on 12/02/2019, $21 on 12/07/2019, $21 on 12/21/2019. I went on 12/30/2019 to complain. After the discussion, I realized that they are fraudulent. I told the young lady to cancel my account and she charged me again $42 and $39.99 on the 30th of December 2019. This action can only be defined as daytime robbery.

I went in to cancel my membership for my entire family and filled out all of the paperwork. Gold's Gym submitted all of the paperwork, but lost my paperwork and will not reimburse me for the months that they have charged me. I have talked to them on the phone numerous times and they have assured me that the membership is cancelled, but the keep charging me every month.

It's so sad. I cancelled my gym membership on OCT with the general manager. Then I get calls in DEC saying I owe my renewal fee and monthly payment. So I called and went to the Golds Gym and was told “I never went to cancel my membership“ by the general manager who I signed the cancellation form with in OCT. He basically called me liar that I never went and gave me customer service # so I called & she supposedly checked cameras and said I talk another associate and he supposedly gave me a schedule for training that week.

Folks, Gold's is taking your money, more than is due, because they can. They are either desperately greedy or desperate period and will steal your money once they have a credit card number and signature. ATTORNEYS -- Read state statutes on what is allowed for gyms to do. Gold's breaches those statues voiding out the contracts. What they are doing is illegal but you cannot contest effectively through your credit card as they produce a document with your signature -- even if you never signed the document. The document obligates you. So they could say, "Joe Schmo agrees to pay $500 cleaning fee per month" and then paste your signature onto that notice even if the arrangement was never discussed, you never agreed to it, and never signed -- all they got is your signature on a blank signature sheet and credit card number.

I'll spare you the details of my situation, but suffice to say I have undergone a LONG, TIME-INTENSIVE DISPUTE with my credits card company over unauthorized charges. Basically Gold's had me sign a blank signature sheet and got my credit card number. They never presented a contract AT DELIVERY -- which voids out the contract per state law, if they don't do this. Nevertheless, the billing rate was not as agreed, so I canceled. Gold's continued to bill in random amounts, literally hundreds of dollars, each of which I had to dispute. I canceled membership once the billing fraud become apparent.

One of the very bad experience I am having at Gold's Gym today. I was just enrolled a few days back here in gold gym. And after getting email from gold Gym that they are closing this location i placed a cancellation request and it was discussed that you have not completed one month so if you place your request within one month then as a one month guarantee program we will not charge you anything. So I placed the cancellation just after 7days. Then it was charged me on 25th Nov..now I checked with them and they saying I need to pay $100 to get it canceled and the manager is very very very very rude.. She is not ready to listen on anything. Please let me know if you have any idea whats needs to do for this situation. As I don't want to pay $100+32 for the 7 day gym and that is not to my fault as the gym is closing otherwise I will never get it canceled. I request everybody Never Ever enroll in Gold gym..simply they took money and flew away..

I am a regular customer at Senapati Bapat Road gym, Pune (Maharashtra) India. This gym is ruining all the good image of GOLDS. They are not providing even the necessary facilities. A/C here is not working at least 3-4 days of the month. Water Boiler is not working since last 2 months. The Manager here is a rich lady, keeps working out for herself & not paying attention to the GYM needs. They even not providing a Complain register. Take care, as it hampers your GYM's image.

I paid close to 400.00 for an annual membership for my son in August in good faith paying all up front instead of them billing my son monthly. My son wanted to quit the gym in November and I went into the Pasadena Golds location and spoke to Frank as the manager who downloaded my son’s paperwork and told me he doesn’t do refunds in any golds location. That refunds are done through a third party company for which he gave me their business card. I called that company and they told me they don’t do annual membership refunds. I went back to Frank who informed me that I would be charged a 100.00 cancellation despite all memberships requiring just a 30 day notice and charge for the monthly 31.00 charge not 100.00. He submitted the refund request and nothing has been done to rectify our charges amount of over 350.00. It’s been hell.

The credit card I use to pay Gold's Gym was stolen, so I locked it and requested a new one. The next day my payment hit, and the request was declined. I received a nasty voicemail from them stating my account was 60 days overdue and it was going to collections. I immediately called the customer service line and he informed me that it was only ONE day past due, and they sometimes have "glitches" with their notification system. Picked up my cancellation form today and will be permanently cancelling this account tomorrow. Fingers crossed that they don't try to scam me.

I don't trust this company at all. They make it extremely hard to cancel and almost impossible to talk to anyone about billing concerns. Cancellation does not stop their billing for a full two billing cycles. There's no benefit to the consumer to pay for a month after cancellation. On site staff is either not knowledgeable or does not care and customer service does not exist over the phone. Had to beg for proof of cancellation. I will make sure anyone who I talk to knows never to join.

The contact support option does not allow contact with a person. This would not be bad except they provide no feedback that a support ticket was created. There is no ticket reference number to track or refer to. There is no email confirming you submitted a ticket. There is no phone line to contact a rep for help. It is a false, misleading and abusive member system that no member or user can circumvent or gain access to any form of a solution. Contacting a local office does no help, because they are not the recipients of these help tickets, or at least every ticket that's been submitted by me has never been seen at my gym. This is the epitome of falseness, misdirection and member abuse taking the face of "support". -JJ

I would not recommend this gym to my worst enemy! They will say anything to get you to sign up and when you try to cancel they will not honor any of the agreements. It is a very hard process and will not respond to you if you escalate the matter. ALL THEY WANT IS YOUR MONEY! The gyms are dirty and always understaffed. Save your time and energy and go to ANY other gym!

I cancelled the membership in person (at local gym) several months ago, but I keep getting billed every month. Upon consulting the Gold's Gym customer service department, I have been advised to scan the cancellation form (it has the cancellation date written on it and the manager's signature) and send it to their e-mail, which I did immediately. NO REFUND. A month later, I get billed another $39.99, contact the customer service again, NO RESPONSE. This had never happened in my whole entire life, and just this whole process I am going through is so exhausting and frustrating. Probably called/e-mail more than ten times; felt like no one is there to help. All they want is your money. I had to contact my bank to report fraud and let them take care of this issue. AVOID!!!!

After joining the gym, which I loved, a few months later, Feb of 2019 I began working remotely unable to work out at the Montgomery Location. Joined the gym NOT on a contract. I visited the gym, gave very specific instruction to cancel my membership, I could not work out there any longer.. Was a somber visit.. I was billed again in March so I made the assumption it was retro vs. pre use billing.

I fulfilled my contract and they continued to debit my account for 600$... Whatever you do DON'T DO BUSINESS WITH GOLD'S GYM. And you can't contact customer service, please don't do business with these crooks.

I met all requirements on the 30 days money back form, but the billing section kept saying they do not have my complete profile in the system. No way to get the money back. Also, I have to pay for another monthly fee and annual maintenance fee. Working on the legal action as well as my credit card company to get my refund. I will never ever recommend this gym to anyone else.

I was told through a “promotion” I could go month to month and cancel anytime I pleaded, When I went in for cancellation cause the gyms sucked I was told I was going to have to pay a cancellation fee, Never was this brought to my attention otherwise I would have never signed up, I could go on and on how much Gold's Gym is trash from the facilities to the staff, Over all I will never EVER encourage anyone to get a membership here.

Management instructed employees to purposely fake email addresses so that if or when you cancel your membership they will ignore the request because after they search your email upon cancellation, it will not exist in their files so they will ignore it and then be able to receive extra monthly dues while you are unaware they did not receive your notice. I filed complaint with BBB and went through process with the facts and Gold's still after the complaint that I filed 2 months ago are still billing me. I went back and forth with manager and she is well aware I moved out of state and that she and her employee lied and were caught in that lie and still are billing me.. RIDICULOUS. I WILL BE FILING A POLICE REPORT IN THE LOCAL CITY AS SOON AS I RETURN HOME FROM A BUSINESS TRIP.

If I could give Gold’s zero stars I would. They are great when you’re a member. But I went to cancel my membership because the Maryville location had closed. The employee said I didn’t need to cancel my membership and that it would transfer over to National fitness; I just had to go over there. I have now been charged for three months unbeknownst to me.

Like everyone else I joined the gym believing all it took to cancel it was walking in the gym to cancel it, which I did. A year later I notice the charge was still on my card and of course I asked my CC to stop those payments. Thought I was done. The beginning of the nightmare. I am a homeowner, a professional mother who never missed a payment (mortgage, student loan, car note.... never). My "debt" was sent to collection, never answer random numbers. Their next move, a derogatory remark on my credit history. The score goes down by 38 points. Yes the gym membership can do that. Now am between the so called billing manager, a debt collection agency, not even positive my credit will be fixed. Run for your life!!

When I joined this gym, they told me that it is an easy step to cancel the membership but they don't do cancellations in the gym, they gave me a wrong email where I sent the cancellation details. They called me and said that they would wait until they receive the leasing agreement. I sent leasing agreement, and they called me and asking me to pay off 3 months membership fee. I forwarded both emails and they said that they did not receive the initial email and somehow I did not receive the confirmation for second email. They still demanded to pay off the gym membership fee for three months and they don't understand the leasing agreement. This is **. I asked them to call the apartments to find out. Still they are not ready to do that and want to take membership fee continuing without considering customers. Please DO NOT JOIN GOLD'S GYM. It is the worst of all.

Complaint against Gold Gym Country Hills. My husband got membership last year in September. After that he got a gallbladder surgery and so he couldn’t continue. So this year he transferred the membership to my name for which he had to pay as well! However due to some reasons now I'm not able to continue with it and want to end the membership but when my husband went to ask to cancel the membership he is told he signed a 3 yr contract???

I reached out to the gym and their manager to let them know that I’ve been overcharged. They found the charges erroneous but they said I waited too long to bring it to their attention so I would not be getting a refund. It was a little less than a month later because I had used their website to complain about it first. Very angry about this.

The staff members are rude and does not provide you with information when you register then lie to say they advised you on the day of registration. Read and ask questions when you go to register at Gold's Gym. Especially their parking and they refuse to want to speak to you after making a complaint. They refuse to accept their mistakes of not informing us of registering our car details everytime we attend the gym. They expected you to know by reading their banners. Management and services are poor.

I have struggled with my weight since I was thirteen years old. Never had anyone to tell me not to eat this or workout like this to stay fit and healthy. All through high school I was overweight. Never had a boyfriend, never got picked when choosing teams, and never went to prom. After going off to college, my weight hit an all-time high. Losing my grandmother and my grades pumping down. I dropped out due to my mom needing help after my grandmother's funeral. I got a decent job and decide it was time to make a change. I joined our local gym after I saw the ad ten dollars a month. I had lost 30 pounds in 6 months. I had started dating my now fiance. After a year I had lost 60 pounds and I found out I was pregnant. I called to cancel my membership but the lady on the phone said I had to come in and cancel my membership. When that weekend came up I went in, filled out the paperwork and my member was canceled.

I lost my debit card, so I had to cancelled it. When I went to Gold’s Gym to give them my new debit card info, they had already the info!! Wonder how they found the new information (they couldn't tell me how) and why they used it without my authorization! I was told that this is a FRAUD! Of course I ended up cancelling my membership. Not going there anymore.

In January, I brought in a new debit card. However, my January payment didn't go through. Figured this meant our no commitment agreement (which they are now calling a contract) was void. I stopped going, obviously. Only now I apparently owe for three months, due to their error in entering my new account information. Won't even work with me on making smaller payments.

I got tasked for deployment, and proceeded to get my Gold's Gym account cancelled. To my knowledge and what the members told me, it was good to go. Fast track up to today, and I've been getting charged for a long time. They still charged me when I explicitly remember coming to them in person for cancellation. They'd rather have me sign and consent to all the charges on services I never used, and have the manager only available during my work hours. Silly. This is a shady company for sure.

Cancelled my 2 year contract after a few months. It's pretty easy... Cancel your card on the account, wait three months ($50 per month), Gold's Gym cancels your membership due to non payment and sends you off to debt collection agency, phone call from a debt collection agency ask tell them to send you documentation of their requesting (Swift Funds wanted $400), go to the gym you contracted with (talk to the general manager) and he/she will tell what you owe the gym. In my case it was $150 flat ($50 * 3), I settled my debt with the gym I contracted with in cash and got a receipt and a few days later a copy of a few other papers from Gold's Gym HQ that the debt has been settled and the debt collection agency is out of the picture.

I had been buying personal training packages from Gold’s Gym since July 2018 from a very good trainer, Nick **. I also purchased participation in Gold’s 4-month weight loss/strength training competition/challenge which required working with a personal training and offered training sessions at a discount. I purchased $1872 worth of training only to be told when I showed up for my regularly session that my trainer would be “On vacation for 2 months.”

I'm not one for writing reviews, but I am fed up. Gold's Gym makes it so you have to be on a automatic payment. That's fine... If they would charge you on the due date. My bank has confirmed they only tried billing me a few days PAST when the money was due. Then they had the nerve to charge a late payment fee. I figured it was maybe a mistake, but can I contact them? NOPE. They only have a customer service number for ordering equipment. On top of this nightmare, I thought I'd just pay (before the actual due date, to avoid the LPF) in the gym itself. Did this work? No. I was instead billed twice for the month of Feb. It would be much better if I could contact them, but they make it impossible.

Hard time comes when you want to cancel the membership. Even after submitting all the documents that they have asked for they just take time to cancel so that they can charge you the account. I mean they are very inhuman and just do anything to suck the money out of you. I wish they go out of business as they don't deserve to do business at all.

I agreed to pay for a personal trainer for 3 months but they won't let you cancel until you have paid at least $2,000. They kept charging my credit card hundreds of dollars. They LIED to my credit card company, falsely claiming I had signed a contract, but they refused to show it. It took 6 months to get my money credited. The Manager just laughed in my face.

1. Even after having paid the rest of annual fee, they still drew money the next month. 2. The Dix30's Gold Gym (Brossard QC) was suddenly closed! Though I asked them to pay me back the fee of the rest of months, they did not even reply to me. I should have been paid more than 400 CAD. I cannot know to whom we should contact in case the person in charge does not even reply. Never pay the fee in advance! Never give them the credit card information...they will continue to draw your money! You should not waste your money on this horrible and stupid gym!

Do not sign a contract with this gym - if you default on it, they disregard what you have already paid them-- They will send it to collection with an additional 2 years of payments required or it goes on your credit report. (So they make you actually pay triple the amount left on the contract even after you had cancelled it!). Then, when you try to speak to a manager to help straighten things out, they disregard you and don't help. There is no one to talk to at this company for help... They are inhumane. They just want to make money, stay away.

I'm very unsatisfied customer for Gold Gym, after canceling my membership they kept charging my card, I went to the local office several times trying to resolve the issue, no luck, I ask to speak with the manager which refused to talk to me, I ask for a phone for Main office I was giving a number which I called. They told me they cannot help me. I was giving another phone # which I keep calling and it shows error. They billed me for almost 5 months. I went into the reviews for them. Seems like they are known for that. I wish there was something we the customer can do about it and get our money back. They are misleading people.

This is for the Gold's Gym at Greensboro Randleman Rd. Ok this lady at the front say my free pass for three day don’t work because the manager didn’t approve this pass. Why in the ** you give a pass if you can use it... I want to try you give because I have I have Planet Fitness And my friend tell me Gold's Gym is better but this person at front desk she want to charge me $15 dollars for a free pass.

I have been a member of Gold's Gym for over 4 years; the only part that I use is the pool. Gold's Gym has had evident problems. I've also noticed the hot water only works in some of the showers and the hot tub has been close for MONTHS. And the pools... Numerous times over the years being closed for weeks. The only resolution they have when the pool is closed is to go to the other facility on 302 Main St, which is inconveniently far south. I live in Monument. They have told me they will re-open the pool on the 21st of January, which has been close for 2 weeks. So on the 23rd I called them at 6 am to verify again that the pool was open, the receptionist confirmed it. So when I arrived and started to swim one of the employees, Justin, came in a very rough way ordered me to get out as the pool is not open yet.

As you can see from most of these negative reviews, Gold’s is ** when it comes to customer service and how they working with their customers. The gym, staff, and equipment were fine. But when the time came when I moved addresses and had to cancel my membership, Golds really did everything in their power to avoid confrontation and suck every penny from me. When I first walked into the store to cancel my membership, I was told by one of the staff that my account had been deactivated right then and there, but also that there was a chance that my cancellation fee would be waived if I had contacted their billing agency.

I belonged to my gym in Knoxville which was taken over from the Rush in 2014-ish. Decent equipment but never any upgrades. They literally changed nothing but paint since they took it over. Machines need to be replaced, tile, bathrooms are a mess. I can't tell if that pool has ever been cleaned. Like really cleaned. I stayed because I could only do what I wanted at this gym for the price. They have almost no competition in the area and it shows.

What a bad experience, these guys are terrible. My contract was over a year ago I've requested multiple times that my membership be cancelled via email and over the phone they say I have to come into a gym and sign a 30 day notice. I haven't been into a gold's in 10+ months. I get a bill for $300 and a threat to send me to collections. They don't make it easy to cancel even when you're month to month, 24 allows you to do this over the phone or on their website. Never signing up with gold's again, at least I can go to a 24 whenever I want, Gold's closes at 9pm, so if I want to avoid the rush I cant.

I put membership on hold and they continue to charge. I have this cancellation in writing. I have contacted Gold's over 20 times and they continue to charge over 6 months after my cancellation. Really stupid company.

Gold's Gym has resolved the issue by refunding my money and closing my account. I am now satisfied.

I was a member of 24 Hour Fitness, and loved that gym. They were bought out by Gold's and I never signed a membership with Gold's. I decide to cancel and the only way to cancel is to go to the gym or a CERTIFIED letter. Now let's think about that, they want you to go to the gym because they want to talk you into staying and I bet this guilt trip works with many members, or you can take time out of your day and write a letter, which is really an outdated form of communication these days, in order to cancel. Why can't you call? Why can't you email? Because it makes it too easy for the members!!!

Someone stole my son's car from here and the gym told us they would cooperate with the police officer but after we left they decided not to allow him to view the footage. Due to not allowing after he said he would has delayed the process of seeing whom possibly did this and locating car. I don't understand why they are not cooperative.

Membership with Gold's Gym is one of the worst exp I ever had in my life. I had some physical injuries after doing training with them. They did not account anything on that and on top of it they said they cannot cancel the membership even after I provided letter from doctor stating that I cannot continue workout. The customer care rep said they don’t care about that. They care only 30-day cancellation policy and they threatened me that they will go to collection if I did not pay the fee whether I use it or whether I am fit enough to continue or not.

I was forced to join Gold's Gym when they bought the Rush. The took a great, well run Gym and ruined it; all the while bragging about their legacy. When I quit, they said, "Nobody may have told you this, but we only process cancellation every 31 days," so I would have to pay for this month and the following month. I explained that this was not in my signup contract and had no intention of paying. I saved my cancellation document and suggest everyone who is quitting do the same.

After being a good standing member for 2 years then my mom became ill. I had to go to Wimberley to help her. She passed 1 year later. Since there were no Gold's Gyms in Wimberley I notified Gold's. They specifically said since I was a good standing member I was welcome back without the initiation fees. Untrue! All they did was try and come up with any excuse to make me go through the initiation process with fee after fee. Do not Recommend! I have a complaint with the BBB but I doubt it will amount to changing their multiplicative moves.

I requested to cancel my membership (Gold's Richmond VA) following the guidelines to the letter required by their contract of which I had to REQUEST a copy, since the one they emailed at contract signing never appeared. Everything we verbally agreed upon prior to signing didn't occur (which I was unaware, not having any documentation). They have refused to cancel even though I followed their guidelines. I am in the process of taking legal action due to fraudulent marketing practices and misleading information about personal training. I have found out my personal trainer has zero accreditation or professional certification in the industry.

Been trying to join Gold's off and on for 4 years now. Either me or the Rep is always busy to get a meeting. I tried to join via the website but could not even do that. It does not work. They want to upsell so bad, that they are now losing money because of it. I know 4 other people that did not join because they could not get a scheduled meeting. So sad.

I called the Gold's Gym in Simi Valley to inquire on membership deals. I spoke to Sean who gave me all the info I needed. When I mentioned to him that I needed some time to think, he hung up on me! Even though I had explained to him that I was moving back to LA and needed something more cheaper, and that I would call him back, he was so pushy and kept insisting that I sign up. I understand that he has a quota to fill and even though I was not ready to sign up today, I would have called him back by Friday. He was rude, pushy and just the fact that he hung up, I will not use their services.

After paying them for over 7 years after my contract expired, the credit card that they were used expired. I thought that they would just deny me access to their facility, but apparently the monthly charges continued to accrue, and I got a bill from a debt collector for over $300. I was told that you have to call and cancel your subscription, otherwise you will continue to be filled. The only relief that I got was they dropped the late fees. Will never use them again.

I have owned a family membership for over 10 years. First and foremost, I would have continued to be a member and continued the membership with Gold's fit for my son and husband. You had a promotion for trainer membership for a number of sessions. My son is training to join the Air Force and needed to be fit. I signed up with the explanation that my son would be learning about nutritional meals, 3D scans at the start to show progress. He would train 2 times a week and unlimited Gold's fit sessions and he explained the value of paying for monthly sessions not number of sessions. All for a total of $567 a month. I asked for them to charge the 3 months to be sure that it was the total amount. But he said that it was a better value to do it monthly.

I cancelled my membership online in December yet they continued to bill me for 3 more months. I disputed it with my credit card company and they charged Gold's Gym back for the 3 months. Later on, the gym I signed up with decided to credit my card so I cancelled my dispute with my bank and the bank credited Gold's Gym back on 4/10/18 for those 3 months, thus ending my dispute and resolving all matters to my satisfaction.

I cannot even give 1 star to this gym. When I joined as a member, I was worried about the cancellation because I already knew I would move to other state. However, a staff who was working on my contract said that there would any problem to cancel the membership any time. That was why I joined as a Gold's Gym member. I have been tried to cancel membership very many times but they make so many excuses. I have tried to cancel the membership for 3 months, but they still do not cancel my membership. I am too exhausted about this cancellation process. I am wasting so much time. I never go back to Gold's Gym or recommend this gym to other people. I think that Gold's Gym has a problem with cancelling process.

I first joined Gold's in November 2014. It was a smaller location and express but I was fine with this as I don't need to pay for extra amenities. I joined because I wasn't feeling challenged at a local women's only gym and although I was intimidated about working at a gym known more for bodybuilding, the manager at the time assured me everyone was there doing their thing and I would be okay.

I was a member of this gym for over 4 years. I cancelled my membership when I moved out of town and the gym continued to bill me after cancelling. I will never do business with these folks again. Buyer beware.

BEWARE- SCAMMERS. Fraudulent Charges. The management at this gym are completely unresponsive, rude and complicit in fraudulent charges to credit cards. Note I paid extra at this gym for a "no-contract option". When my credit card expired they charged me 117% biweekly late fees for 2 months. When I went to settle the account for the monthly fees due, they charged me over $180 for less than two months. When I told them that was outrageous and requested a refund they told me that was against their corporate policy. The manager also told me that I needed to learn to suck up to her or she would refuse to stop charging my credit card. She said she would "get back to me" but the gym did not get back to me...

Well maintained and well equipped. The minimal cost per month allows my membership and possibility to keep in shape. The cleanliness is exceptional and all of staff are always courteous and friendly.

Management removed the only machine that actually helped with my lower back pain, and the only machine that has no equivalent. Manager not understanding and not interested.

They have a staff of personal trainers and the sessions are affordable. There are nutrition products and small stores for supplies. At most facilities there is a swimming pool and hot tub. At the Legacy Trails near my home there is a basketball court and two racquetball courts. All of the facilities have lockers rooms and showers. I am greeted by the desk staff when I arrive and they wish me a nice day and thank you when I leave. Ample free parking. Child care center for those with small children. I have witnessed on several occasions older children working out WITH their parents.

I got RIPPED $1159.00! I signed up at the gym on 01/24/2013 cause I suffer from Ankylosing spondylitis so therefore I added a 24 class of PT on 01/27/13 to help me workout properly cause of my spinal disorder, so I got 1 class with him and then I was gonna go for the 2nd class but unfortunately The PT quit or got relocated, cause of that my policy got cancelled, and then I got another agreement on 05/31/2014. A 5 pack for $299 which I paid in full and took those classes with another PT.

I had been doing Gold’s boot camps for months and thought per their website and advertisements they were led by trained or certified coaches. In March, during a class outside on Gold’s property the coach set up an agility ladder in a hole. I was unfortunately the first one in the group to go that night (twisted ankle and strain calf). Her negligence cost me missed work, medical bills, etc. I asked the manager if Gold’s would help cover some of the medical bills/expenses and the answer was no. We workout at our own risk is what he explained to me. I paid extra for Boot Camp and it was not at all what I thought I was getting. I expected a coach to show me how to workout and how to properly use equipment without getting hurt. I couldn’t work out for a month and the manager knew it but wouldn’t even credit that. Gold’s only cares about monthly dues not their members!!

The managers here are people friendly, especially Eric and the GM **. The Body Pump class with Hugo is rewarding as is the Water Fitness class with Susan and Sarah. There are over 30 Gold's Gyms in town but we prefer the Lockhill Village location.

Gold's is a real gym, the others are "fitness centers". I was a member of 24 Hour Fitness for years and the price kept going up and up. They hired a security guard and would not tell me why, the staff rarely was friendly or even spoke to me. At Gold's I feel really comfortable and welcome and the staff is great as well as the equipment and the price is phenomenal.

It’s very convenient and there’s multiple locations on my way home from work. Most of the gyms are pretty clean. The hot tub is the perfect size on Cedar Creek in Cedar Park, Texas but not hot enough. This seems to be a problem at most Gold's. But they have a good variety of equipment which I really like.

A few years back I had signed up for Gold's Gym. Went two times in the beginning and then told them I wanna cancel my membership. They told me it was all set and canceled. Later on I got a call saying I owed them after I thought everything was squared off. At least that's what I was told. I went in and they told me I owe I believe it was about 500.00. Have to go in my files and get the paperwork. I went in and the guy told me if I sign this paper and open a new account he will take off the bill and tell collections. Collections called me many times and every time I went back to Gold's Gym and they told me that everything is all set. I don't owe anything.

Prices changed on classes. My contact was up so cancelled in Jan but they didn't cancel in timely matter. I was told last payment on 2/16/18, nope, two more payments came out in March. I have called several times and getting runaround, here we are in mid May no answer when. Bad business. They need their money to run a business and I paid but don't care. I am retired and need my money too.

I don't know anything about Gold's Gym other than it's on my credit report. I have never been nor would I go. I dunno if they just let people use other people's identity or what? Sad they let this happen when it's affecting my credit.

I went to this gym because it seemed simple, affordable and close to home. The initial staff were very friendly and helpful. I moved out of the state and went through the ridiculous cancellation process of mailing a letter to ABC financial TWICE. They charged me for November and December when I wasn't even living in the state or country anymore. ABC assured me that they would put an immediate stop payment and fix this issue.

Gold's Gym seems to be fast losing its original charm. The branch at Pune, Hadapsar, India which we joined seems only to focus on saving cost. Complaints either go unattended or at best partly attended. Each year for instance Swim pool is not regularly filtered. Shower rooms don't work and have broken latches and knobs for months at stretch. The Manager there has very good lung power and thus most customers are made to shut up and give up. Survival strategy seems to be by getting new enrollment, even though short-lived, as opposed to working on long-term members. It is Time the Gold Gym HQ took some interest to rekindle the lost glory.

Gold's it's not just a gym - it's a mindset. I've experienced other gyms, never longer than a year. Gold's is what I call my home away from home. I simply do not believe any bad reviews because I know this family since joining in 2009, and they are accommodating to their members. Look, you can go to another gym and feel hallow. Or you can join a team/ family... If you want support, you get it. If you wanna just work out and be left alone, you can have that too. I can talk forever, but the 1 way to find out for yourself is get over there and see for yourself. It cost nothing for a free pass!

I joined Gold's Gym a few months ago at the Baxter and Clayton Rd location in St. Louis, MO. This location used to be 24 Hour Fitness which I was a member years ago. I never had the following issues. 1) Men's Locker Room: Some of the inside of the lockers have a sign not to use the lockers with a personal lock because it's easy for others to break into them and instead, members should use their rental lockers with built-in locks. When I first joined, I asked if such lockers were available and the salesperson said that members need to bring their own locks. 2) Many of the lockers on the inside are damp and have leftover items in it. I have complained and was advised they only clean out lockers before close or early in the morning but no more.

My experience with Gold's began with my checking out the month-to-month with no app fee online offer. When I got to the pay screen, up popped 2 months charges, not just one, so I did not press enter to pay, I deleted all my credit card info and backed completely out of the site. A couple of weeks later, there were Gold's Gym charges on my credit card (the card I never actually entered) - charges for a bit more than 2 months. I went to the gym and was told that wasn't possible, they said they could see that I attempted to sign up but I had not completed it! You can't get out of there without a lengthy spiel - okay, I must go online to request a refund and I could then sign up for the month-to-month. I did so, but there was no month-to-month with free application anymore - now it had to be a 4 month contract. Like a fool, I signed up. (The gym is practically at my back door and so convenient.)

Absolute WORST customer service experience I've ever encountered from a gym. DO NOT SIGN UP FOR A MEMBERSHIP!!! They do not hold their employees accountable. I spoke to an employee who failed to disclose pertinent information regarding the terms of the contract so he could get that quick new membership notch on his belt. Management refused to even apologize for his employee's actions. I asked if the employee that lied to me would be sat down and management said no. Management said that Gold's Gym offers excellent training!

I just found out that the facility in Phillipsburg, NJ allowed a minor to sign a membership contract, not only for herself, but her boyfriend as well. We all moved to NC and they were also told the contract would be cancelled if they moved to an area where there isn't a facility. They keep contacting these kids after my husband contacted the facility, ABC Financial (payment processing), and corporate. Nobody seems to care that Chelsea broke the law by allowing a minor to enter into a contract and now nobody will cancel it. I emailed the liaison between the company and the facility and did not get a response. She was also told when she signed up that she couldn't have a copy of the contract because she was a minor. Imagine that.

Staff is non engaged at least with a carefree attitude. As in stay, go, or whatever you like just don't disturb my phone time. The facility is clean. The folks doing that seem dedicated to that. Very good. Upkeep- if it works ok if not we get to it one day. Customer satisfaction is 0. Local management isn't going to answer emails, complaints, or anything of that nature. Hours, again keep dwindling to less. Value poor. Current access and facilities would be a value at 15.00 A month. There are so many negative reviews on Google and here but yet nothing is followed up on.

I joined this gym and signed up for a trainer, terrible mistake!!! I had health issues, a car accident and two deaths in my family from out of state requiring back and forth travel to help out prior to losing them. I guess these things happen when you age. This gym never gave me copies of any contract I signed. None!! I tried to get online. Found someone associated with Gold's Gym that I thought was helping me - they disappeared after several emails. I finally managed to get to their website and found one contract, the gym, printed it out and discovered I needed to call the gym. I did and was informed I needed to send a certified, notarized letter or come in person to cancel. This is approaching ridiculous now.

Was very happy with Gold's Gym Live Oak, all instructors and staff welcoming and positive. Little did I realize what a high bar they set until moved to Hill Country Village. Classes canceled without reflecting on the website, amplified by a "Who cares," attitude by staff. Finally canceled membership right after Christmas. Manager says they are charging me another month because I canceled with 29 days notice instead of 30 days notice. "Sorry" is not only the manager's reply, it is the quality of service.

Today been kick out from Hurghada branch of Gold's Gym as they start to work just at 3 pm because all Staff is praying. Firstly no one told me while I made membership that gym is working from 3 pm at Fridays, Second, I really wonder why they can't have a Christian employee to handle facility working at Friday, why should I waste half of my day off because of someone's religious reason, And last - why I have to be kicked out of cafe zone in gym where I planning waiting until 3 pm, it's abusing and so rude attitude, I wonder how such a well known brand as Gold's Gym left such a poor management to Egyptian branch.

Few times a year I would freeze my account due to traveling. This time I did two week in advanced. However I notice that they charge me, however the whole thing is mean they supposed to not charge! So I called them and they playing dumb, like they never got my email, I sent them a copy of original that I sent, they keep playing dumb. Asking me to sent them an email that will show email that I use. Such a waste of my time. I hate this gym and now their customer service!!! Never had issues with 24 Hour Fitness, except they closed for remodeling. Cannot wait for them to open again!!!

I have a contract at Gold's Gym Laval that started when the gym opened. I recently moved to another city far from the gym and won't be able to go to the gym anymore. I requested a cancellation but I kept getting a very hard time with the employees at the gym and sometimes a rude service. Transferring my membership is not a very good option, my contract is for 9.99$ but when I transfer it becomes 18.99$ for the new member instead of the current price of 23.99$ which is not very enticing PLUS there is a 49$ + tx fee! I am really disappointed with the service I am getting especially since I really have no way of going to this gym since I am now living too far from it.

Myself and my fiance decided we would like to join a gym here in Montclair CA. I had received some emails for free trials so we picked Gold's Gym to go look at, as soon as we both walked in the door we felt like we were at a car lot, there were 8 or 9 young men at tables waiting to sign you up. Don't get me wrong. The gym is very nice but here is where it gets uncomfortable, by the time we did the walk through tour sat back down to talk about our free trial.

I have NEVER belonged to Gold's Gym Santa Barbara - yet every 2 months I receive a voice message that my credit card expired and I need to call the Goleta or downtown gyms to update my credit card. When I call the manager to complain, they check, apologize and then ask me if I want a week at the club to make it up to me! I NEVER said yes. Is this a tactic to bring in new business? Disgusting and unethical. Such a hassle for me to keep calling them back. They never stop!

I have a month-to-month membership to Gold's Gym. I have called the gym to cancel my membership and was told that only the manager can cancel the membership. I've called and emailed the manager, but have not had any reply. It's now passed the 30 day notification. This is unacceptable. It's like Gold's Gym does not want it to be easy to cancel. I will not recommend anyone to Gold's Gym.

My husband and I are members at Gold's Gym on Danforth and Santa Fe in Edmond Oklahoma and have been for many years. I am 6 months pregnant and wanted to maybe use the Gold's on Memorial because my friends use the gym. We went in to possibly upgrade on 09/20/2017 at around 8:00 PM from a one club membership to an all club when Simon ** sat my husband and I down and tried to pressure us to cancel our current memberships and start all over with a processing fee and initiation fee as well. He said he could waive the initiation fee but we had to pay for the first and last month again. I told him it sounded a little shady so he told us if we didn't sign up again we could get out of his club or pay a day fee?

I signed up for a year with Gold's Gym in TX, went for a couple of months and then stopped going. No big deal, just lost interest but understood I would be charged for that full year and was fine with it. Per my online account my contract ended in June 2017. Turns out as an added 'convenience' they go month to month after your contract ends and you physically have to come in and cancel your account. It is now September and I have been paying them for nothing since June. They will not refund this, AND, when I went in to cancel they are still going to charge me another payment to complete the full month. In summary, these people are the worst and this is as close to scam as a service can be, at least in my opinion.

I went to a Gold's Gym on Patton Ave. in Asheville. I was directly lied to about how my information was to be used by the front staff (even before I joined the gym). They were overly nice and sticky sweet. I joined on a no-contract offer and signed on with 4 sessions of personal training at $63 a piece with a trainer called Kyle. He did not, at that time, disclose to me that he had given his two weeks, and that the sessions were nonrefundable. The two sessions I had were not helpful, I basically just paid for a print off and that initial motivation that gets you to come in once a week. The day of our third session he texted me and to cancel due to family emergency. Then, after a week of asking around, I found out he had left that gym. That would have been ok, but because he had terminated without communicating that to his clients, or that no other member on the Gold's Gym staff sought to inform said clients, showed lack of corporate integrity.

I saw a great ad in the paper for a great deal at Gold's Gym in Fayetteville N.C. 19.99 a month for a 1 year contract. Great, I went to the gym and was warmly received by the sales person Lauren. She gave me the basic info on the gym. All good. Then she introduced me to the manager Antonio. He was asking me some questions about what I was looking to achieve with the working out. It seemed like basic questioning. Then he proceeded to tell me about the personal training that was available at the gym. It sounded at first like it was free so he had my attention. Mind you it has been years since I have been to a gym of any kind. I told him I could use some help at first using some of the machines to make sure I was using them correctly. He said "Absolutely. Would you like to work with a woman or a man trainer" and I said, "A man." "Great!!!"

Don't assume that this is a "standard" contract. They have it written so unfairly you almost need a lawyer to get out of it. If you don't play by their rules, they threaten to destroy your credit. Of course Golds Gym will tell you that these are the policies of ABC Financial who administers the contract. Don't feel that you are safe because there are Gold's Gyms all over the place so they must be doing something right. Yes, you can eventually get out of the contract but they make it so difficult that you're tempted to just keep paying the fee. I will NEVER do business with Golds Gym and if you see any reference to a company called ABC Financial, RUN AWAY!

You know when I was starting up I said to the guy, one year only! But I ended up being in a 3 year contract. I let it go no big deal. Here I am going to the gym up until the point where I'm moving so I try to give them a notice and ask them to cancel my membership. THIS IS WHERE ** GOT REAL. Horrible customer services and to top it off they didn't want to cancel my gym membership, even when I bloody show them proof of me leaving. They still didn't want to accept that.

I became a member for 4 months then I had to cancel my membership because I was moving to different city which was 1 hr 30 min away from Phillipsburg, NJ. So, the Gold Gym staff gave me a number to call to cancel my acct which I did call and managed to do a stop payment on my credit card. Those people told me that they will email me the details of what things to provide them to 100% cancel the acct. I waited and they never emailed me (probably that is the way to suck us in the scam) and due to my move to different city I forgot to call them back and changing address etc. After 3 months I started receiving phone calls from Credit Service people that I didn't paid bills to Gold's Gym, $430 and Gold's Gym moved my acct to Credit Service.

Gold's Gym sends out promotional offers that do not reflect to actual membership dues. Example - "Join for 19.87 per month + Bring a Friend Free for 1 Year." Beware. This ad does not tell you that there is an additional annual fee. As a side note - You'll also pay a daily or monthly fee for child care. As for the free friend - I'm betting they get hounded to pay, based on the point of sales experience I've had twice now.

It’s so disappointing to see that I not the first person that Gold’s Gym has been stealing money from. At the beginning everything was perfect. Loved the gym. The staff was great but after I was 6 months pregnant I stopped going to the gym therefore my husband decided to cancel my membership since I was under his account. Well they said everything was taken care of, but guess what I was wrong after 6 months of supposedly canceling the membership I receive a letter saying they have been trying to contact me with no luck which that was such a lie. No phone calls at all... after I tried calling corporate it would send me to Gold’s Gym location.

Have been going to 2 different Gold's Gyms for over 3 months now. The one on the expressway in Oklahoma City mostly. I had noticed for a week that the bathroom showers were out of soap. The first time I let it go. A week went by and went back that next Monday night. Still to my surprise the showers were still out of soap. I had gone to the front desk and made mention to them that the showers needed soap. The lady working said she would let her manager know. I said ok. So I went back a 3rd week still the same crap bathrooms still out of soap. I went to the front desk again said the same thing.

I cancelled my membership because I moved. They started charging me again a few months later saying I "verbally agreed to start up a contract". I got hung up on several times and given the run around so I had to work through my bank to dispute the charge. Apparently it is very common.

Do not join this gym! They claim it's month to month but that's simply not true. You need to know 3 months in advance, if you'd like to leave. They'll nickel and dime you all the way out the door, including, paying an annual fee that you have no intention of using because you just quit. This gym is the worst and Carrie is condescending and unwilling to help. She appears to be the manager or owner. Not a good business person. She'd rather $100 now than have your business later on down the road. STUPID!!!

My husband and I signed up for Gold's Gym Membership In Clermont, FL through their promotion in early May 2017. We went there about 3 times within that month. We realized our kids were not comfortable with their accommodations and neither did we. On June 5, 2017 I went to cancel membership, spoke with General Manager, who told me to send request via email to him and then he would forward request to corporate. The manager went on to say he would reply to me the same day or next day with an update. I did as he suggested and yet to receive any update.

GOLDs GYM VALENCIA #goldsgymvalencia #goldsgym would give them a -10 rating if I could. I signed up for a month to month NO CONTRACT deal before they opened up and paid first and last. A few month in I canceled through their corporate office and as per paperwork I stopped payments and thought I was done with them. A few month later some guy calls me and demands payments on my account. I told him, I canceled through their corporate office per email and phone conversation month ago. He said that was not valid and I had to come in to cancel... There was a certain "process". I told him I was month to month, I canceled period. Periodically he would call again and I kept saying the same thing and told him to stop harassing me. Long story short, they sent my "account" to Collection with a $200 balance... Seriously? It's a month to month for $26 and I paid last month. Total crooks!!!!

Been going to Gold's Gym and training myself for over a year and a half. I was going to get a trainer for like 8 sessions. Come to find out they charge 90 dollars for every half hour session. Ridiculous so I told them I'll get back to them. Now every week they keep asking if I want a trainer. I said no not paying 90 dollars every half hour. Trainers are bored not getting enough clients. Well geesh look at the cost. Trainers are standing around most of the time, must be nice to have that job. Another complaint. People and their cell phones sitting on machines not using the machines for hour at a time back, if they are using they get attitudes. I switch up machines and some of those machines are limited. I will not renew my membership with them. The trainers are like reading from a cue card corporate robots.

I like the positive atmosphere that you can feel as soon as you walk through the door. The gym is very big so you have more than enough room to use each machine efficiently and even incorporate your own exercises. I like that there is an upper level and there are televisions with all kinds of channels. There are personal trainers available and even classes that you can take to widen your variety or exercises. I love going to this gym but I have not been recently because I had a foot surgery and my boyfriend is very busy with his current job. But this gym has more than exceeded my expectations in every way and I cannot imagine my life without going to this gym. I am so glad that it is close to my home and filled with amazing people. I am happy that I found it and I have been a member for almost two years now. I hope they stay where they are and continue to do great things.

This gym is well worth the price. I really loved their women's area and that I can workout without feeling like I'm being watched all the time. I also like that there is a theatre workout room where I can watch movies while working out. That makes it a fun place to be. I had a personal trainer for a while as well, and I really appreciated the time they took to help me workout. I've got screws in my heel and they showed me ways to do get a proper workout without injuring myself. The staff is very friendly and professional then the sauna and shower area is also always clean! However, I wish there were more bikes as sometimes they are all in use. It'd also be nice to expand on the theatre area and get a wider variety of movies and showtimes.

I had a group of friends that went there at Gold's Gym. We would have friendly competition. Needed an atmosphere where I could relax and hang out afterwards with my friends. The gym has good location. It's close to many other shops and diners. Clean, friendly staff, showers, snack bar nearby. It was conveniently located for me. I could stop right after work. And there's good parking. However, needed a place that I could go before or after work. I had to be at work at 7 am and wanted to go before work, but they opened at 6:00 AM. The gym needed to be open earlier in the morning.

I needed a gym that was open late so that I could go after my son was in bed. So I chose this gym because of the hours and location. It was also very close and convenient to me. I liked the functional fitness area with the astro turf, the ladies only area, and selection of dumb bells. The gym was clean and equipment was in working order. The hours worked with my schedule. The gym didn't have any lifting platforms. I would have liked an area with lifting platforms and free weights. There also weren't enough kettlebells or rowers. There was only one old rower in an odd location.

The gym overcharged me over $430 caused a few NSF a month ago. They have promised to correct this since May 4th. Still nothing has been taken care of. There are several issues with this gym, but this is the priority right now. Does anyone have any ideas on where how I can move this forward?