Gold's Gym Reviews

A Mr Bret ** was the contact after I went to fill out a form. I haven't used membership. I was looking for a way to cancel online. Finally I got a day off to go in but the young guy had to wait for a manger to answer my question. I request money back for unused months. He wrote back unfortunately no and later text said I had to pay another month. This is a crooked system because they know people don't have time to stop in. They automatically take your money. Why can't we automatically cancel. It's unprofessional and bad customer service to not provide an easy way online in a day and time of technology. You have to give them a credit card for their convenience. Do not sign up with Gold's Gym. It is a dishonest business design to penalized you for cancellation.

Don't join the Gold's gym. The Employees not giving you a good information and Employee layer I can freeze my account on 17/02/2022 for up to three months and employee say me your account is freeze, but they charge me every two weeks, I call him three times and nobody gives me the response, I am very disappointed, I don't like the Gold's Gym, Pls don't trust the Employees.

Absolutely NEVER join this gym!!! In 2019, I went in and purchased a year membership upfront because I didn't want to have to sign a contract. Well apparently I signed a contract for a YEARLY renewal! This was NEVER communicated to me...as I was informed that it was for the YEAR ONLY! I have not stepped foot into a Gold's Gym since 2019 and have been billed for a membership for the last THREE years!

I only went to this gym for a few months only, I ended up feeling pressured into signing a 2 year contract, then when I moved out of town and attended a different gym I ended up getting served and sued by those Gold's Gym crooks for thousands of dollars over time, I felt like I purchased equipment for a bunch of greedy con artists that take garnishments out of peoples paychecks who never stole a thing from them and their customer service sucks, I want nothing to do with golds gym ever again in my life!!!

Terrible experience trying to cancel my membership, I have sent many emails, they keep hitting my credit card, calling company and disputing every charge at this point. These people are terrible at customer service.

Management is awful. I’ve requested someone to contact me from corporate because I felt I was a victim of discrimination. This happened in June. No one responded yet. I also had an issue with money being debited from my account on the wrong date. Reached out to Paul the supervisor on site. He kept telling me it would be fixed 4 months. Still not corrected. Still haven’t received any contact from cooperate about my concerns. The supervisor gave me the wrong number for corporate. He was very rude, unprofessional and now I’ve recently asked to cancel my membership and they're asking that I make a final payment for October when I haven’t been in months due to my concerns not being addressed. This is awful management sucks. I do not recommend anyone join.

Hi, I have purchased Gold's Gym Sinhgad Road membership, also personal trainer, nutrition but due to some conditions I was hospitalized and I was unable to join gym afterwards covid come so lockdown now. I have contacted them. They are not giving me my session. I hardly attended 10 days gym. All my 45000 money lost to this gym. Never ever go to this gym if you don't lose to money. They are only money oriented.

While joining the Gold's Gym I thought I have made a best decision. As I have a 0% knowledge about gym and inside machines, equipment. But the marketing team gave me a good and positive hope by saying "you have joined a big group. You will get all assist from our floor trainer if you wish. You can take PT and all blah blah stuff." As I told that I am just a fresher I need some guidance from your floor trainer as I don't know whether the exercise which I am doing is correct or not, but here the trainer is like, "If you take PT then only we will train you. Otherwise we will not even stand beside you for even 1 minute," and if I say them to stand for at least 1-2 minutes to check whether I am doing it in a correct way or not, so they will answer that, "We don’t have that right (floor assistance)."

I wish there was a half a star rating or 0 stars I could post because this gym has the worse communication and policies especially regarding the COVID19 pandemic and gym membership cancellations. Since the pandemic in 2020, I haven’t gone to the gym. Everything was closed and in lockdown. In September I was getting billed for previous months that I had never used the gym!!!! I called the manager and biller at the gym, Jaime, which took weeks to get ahold of, and she said I would have to physically come into the gym with a doctor's note. At that time due to my condition I didn’t want to step foot anywhere, so I asked if I could fax, or mail my documents, given the current crisis. And she refused.

Because of COVID I decided to place my membership on hold. Never was I informed that I would be charged a maintenance fee during my conversation with member services. Last year they got me for $40 and this year they got me for $40. The Member Services person convinced me to place it on hold otherwise I might get charged a higher fee even when I told him repeatedly just cancel. I ended up with the fee last year, and had ever intention of canceling the account if I felt I could not go back. I was never notified that I was coming up to the year. I called and canceled my membership and was told I could not get a refund because the company decided not to do refunds. So Gold's Gym has now stolen $80 from me. Do not join Gold's unless you read ALL the fine print. Seriously bad customer service and business practices.

Gold's Gym stole $69.95 from my account by overcharging me in February and attempted to do so in March and April. They now claim they can't refund the overpayment after I chose to cancel my membership due to their unprofessionalism and dishonest business practices.

DON'T SIGN UP WITH GOLD'S GYM. They never return messages, never cancel your membership when you ask them to, provide you with faulty information when you sign up (such as childcare and having a useable pool), and they will harass you nonstop for payment through phone calls and emails when you have CANCELLED REPEATEDLY and blocked them from charging your card. Send a message on Facebook to them, and they immediately respond through automation, and of course they say to call your local gym. Beware. Look at their online reviews and how this is a continuous problem with them. Is it any wonder why they had to file for bankruptcy last year.

This gym became so dirty and packed. Today they moved all the rusty machines to the outside. The front desk wasn't helpful at all cancelling my membership. Apparently they don't wanna cancel so they keep charging me. No point of going there anymore. I referred a friend there. For more than 4 months working out there and I've never gotten any free months.

Zero star I gave, Ashley the manager of Brentwood College Station was extremely rude, more than ex-member were complaining about her ** supremacy. Yesterday DEC 31st, 2020 she evicted me because I was painting on sit up bench trying to breathe by lowering my mask...very unfair, I am 62 years old. I agreed to be evicted if she refunds my prepaid money for 5 months. Never ever join this gym, after you pay prepaid for a year, Gold's Gym will try to evict you and eat the money for unreasonable cause. She would be fired undermining gold's gym, lots of member.

I have couple memberships from different gyms, Gold' s Gym is the worst, completely unethical and dishonest. Stay away and go somewhere else. I was a member of this gym for many years (already out of contract, just paying month to month), the gym is kind of old and unclean, equipments are not maintained. I stuck with it because the location was close to where I work.

GOLD'S WILL NOT LET YOU CANCEL DURING COVID. Gold's in Arlington MA mislead their customers about the cancellation policy when signing up. It is impossible to cancel unless you move far away or have a new permanent medical disability (both require written proof) - even when your year contract is up (indefinite automatic renewal). This is managed by ABC Financial. Even during COVID when they closed down temporarily, they still wouldn't let you quit. Personally, I moved in with my older mother and we are concerned about COVID so will be avoiding gyms for the near future. After explaining this situation in detail to ABC Financial, I am still unable to get out of the membership and will continue being charged $50 a month indefinitely. This would be an unethical policy outside of COVID, but during this time, it is almost unbelievable. DO NOT SIGN UP!

First, the Management promised to give 100% Extension of the membership post-Lockdown. The second time they communicated saying 100% Extension will be done only on the Renewal of your resp Membership (of 1 Year). If not, only 50% of the Membership will be extended, and you can join as soon as the Gyms re-open in Maharashtra.

The whole package is nice for the price. It is more versatile than I had anticipated with a lot more to do than just a bench press. As for the bench itself, it's very sturdy and safe.

Tried to cancel my account and the customer care representatives were empathetic, but Corporate sucks. Cancellation portals were once available online, but no longer since Covid... which should be considered for cancelations out of 30-day window.

Do NOT join Gold's Gym. At the start of the Pandemic, I called and called and called and called to cancel my membership. NO ONE ANSWERED; yet, I continued to be billed month to month for my membership. Because I could not reach anyone at Gold's Gym, I called my bank to stop payment to Gold's Gym. The ONLY time Gold's Gym communicated with me was to tell me my account had been sent to Collections!!!! NEVER ONCE DID I RECEIVE COMMUNICATION THAT THE GYM WAS CLOSED OR HAD REOPENED. I have very good credit and this will negatively impact my credit score. GOLD'S GYM DOES NOT CARE ABOUT IT'S CUSTOMERS. DO NOT SUPPORT GOLD'S GYM.

I received no notification that the gym was reopening after the Covid-19 shutdown. I did not get an email, text, or letter. Even so, I was automatically re-enrolled and charged. I called the day I was charged inquiring and they said nothing could be done. I am uncomfortable attending the gym due to health concerns. I do not understand how a refund and freeze for this month could not be applied. These are unique circumstances and there was poor customer service or care for customers concerns. Also, I tried calling the corporate number and left a voicemail a week ago and still have not received a callback. I have been charged even though I am not entering the gym will not be refunded.

Avoid Gold Gym. Go to any other gym. I wish I never went to this gym, it's really just squeeze as much money from you as possible. Firstly they signed me up for a compel fitness that wants you sign a 1 year contract as soon as you're there. I signed up for this contract and the sessions were simply some random workouts they got from a website and asked us to do. The trainers were different each time you go to these sessions which doesn't give you any chance to form a bond with your trainer and grow with them. Then the gym when you want to cancel comes up with a new excuses each time for why they cancel. Apparently the managers are NEVER there when you want to cancel. NEVER! They are always gone when you want to cancel a membership. Don't sign up with them, they won't let you leave. It's no wondered they filed for bankruptcy.

This franchise had two location in my city. When the COVID virus hit they bankrupt both of these locations and forced all of the existing members to attend a location that is the next city over. In my case this meant I would have to drive 45 mins to an hour away to reach this location. I attempted twice to communicate with their corporate office on the cancellation prior to their opening of location they transferred me to and received no response. I now find that they are still processing payments for this membership. So now I am forced to drive to this new location to process my cancellation. This franchise never even made the effort to inform me of transfer. I had to learn of the transfer through other members. Worst gym ever!

Me and my spouse had joined the Gold's Gym on 10th February, 2020 (Bailey's Crossroad Branch, Virginia), upon receiving a deal from the salesperson, "You will join the gym with only 1 dollar and you can cancel the gym after 30 days and your money will be refunded". We grabbed the deal and joined and we followed all the rules so that we can cancel if we don't like after 30 days: we had an appointment with an instructor, we went to the gym a minimum 8 days within 30 days after joining.

QNTM Fitness and other gyms are allowing members to cancel by email. They're working with their members during this Coronavirus pandemic. I called Gold's Gym Hendersonville inquiring cancellation. I was advised, "I must do so at the facility to sign papers." This makes no sense cause they had an advertisement on Instagram posted people could signup online. Newbies can enroll online, but need to cancel at the location during a pandemic. On the news, I heard Gold's Gym filed for bankruptcy. I'm not familiar with the branches or ownership. This speaks volumes about how they deal with members. They kept drafting my account when they were ordered to close. They did eventually cease, but did it again upon reopening. This defines greed.

Gold's in Arnold Missouri recently closed for good. Since that time I have reached out by phone and email. Seldomly were my emails answered; so I kept sending. After about 6 emails, they would answer but never answer the questions I asked...it was like a robot was making the responses. My concern was that they continued to bill Medicare after they closed. A simple straight answer would have been appreciated. After 5 years with them I would have appreciated a professional response versus an antagonizing one. Accordingly I will reach out to the state attorney general's office and to Medicare. If you want a gym where no one will help you (say in the event of a billing issue), this is the gym for you.

It's really a nice and clean environment. Trainers are also nice people. If you have a gang of friends want to go to gym, they have a good membership plans. It can save you budget lot when pay for one person.

The Golds Gym in Redmond WA was clean, machines were kept clean and in working order (if one broke it was fixed by the next day), they hired wonderful trainers, locker rooms (shower, sinks and toilets) were kept clean and never smelled like a typical locker room. They provide towels, soap and other items in the shower area. The price was very but we joined before they had the pool opened. The saltwater pool and spas we clean, as was the surrounding flooring and shower. We actually thought of it more as a private club than a gym.

I would prefer if all of the gyms have saltwater pools. That is the best part about the gym. I do enjoy the amount of equipment, saunas, classes and various rooms the have. I also enjoy the women's only room.

I have been trying to contact someone from Gold's Gym regarding my membership. They are still charging my membership even though the gym has been closed for over a month now. I have reached out through Facebook messenger and Twitter and no one has responded. I tried calling their corporate office and their automatic message says all offices are closed due to the COVID-19 pandemic. I think it is totally unethical that they are still charging even though their facilities are closed.