About Las Vegas Athletic Clubs
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I had a very disappointing experience at this gym. I have tried two of the locations that are within a reasonable distance of my home, and both are disgustingly dirty. This was during COVID, when cleanliness measures were supposed to be their most stringent. I can not even imagine what they would be like under normal conditions. Anyway, I tried to cancel my membership due to this issue, as I wanted to find another place to work out; however they were unwilling to waive their contract and I had to pay $400 to cancel. What a disappointing experience.
Do not join this gym!! I ignored all the poor reviews about the gym overall including people having billing issues with their membership. I was in communication to have my account cancelled back in October 2020 and no one told me my documents weren't valid until January 2021 when I was forced to call after I realized they started automatically debiting from my account. Instead of including my backpay from October 2020 they are still asking me to pay the cancellation fee without a refund. This is fraud corporate office ruthlessly run by the Director of Member Services/Collections Manager Billy **. Just Google "Billy ** LVAC" and it will tell you all you need to know. If you want to get a good workout in, then run past this place!! [Not Professional.] [Poor Communication.] [Financial Fraud.]
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Worst company ever. During a PANDEMIC they refuse to cancel my account without paying huge fees which are basically the full cost. Each gym is breaking the law and way over capacity allowed during the pandemic. I've left voicemails twice and both ignored and no call back. I sent emails and got generic responses. You call and recording says to cancel go to the website, the website says to cancel call them. They literally dance you around while stealing your money. Totally pathetic terrible company. I want to join and class action lawsuits available.
First they do not respond to customer service emails. You have to keep calling until someone answers the phone. Second, they are asking members who no longer feel comfortable going to the gym during the pandemic to pay 75% of their contract to cancel. They will allow you to downgrade but you have to sign a new agreement starting your contract time all over again. Also just found out the 2-year contract is actually 26 months. I have no idea why as this was not disclosed upfront. When we signed up we were told we could change our membership level at any time. We were never informed we would have to start the contract all over again.
This gym was not very clean before the pandemic. There were bugs in the wet areas of the gym and the women's workout area was always out of paper towels. Why would I believe that it would be safe to be there now? My first month at this gym and the personal trainer I worked with gave me Influenza A. I can see very easily how I could catch Covid19 at this place. You should be ashamed of yourselves taking advantage of this situation and asking for so much money just to cancel. I hope a class action lawsuit finds its way to your gym. Even if I felt safe going there why on earth would I pay for a platinum membership when you can't provide all the services I am paying for. You should allow customers to downgrade but keep the same length of contact. This place is a joke.
The worst gym in the city. Horrible service & facilities and all they want is to take your money. They don't care about their customers. Will never go to this gym again and strongly recommend you to go somewhere else.
Las Vegas Athletic Clubs or LVAC has several nice locations that are open 24 hours. Unfortunately the people that work at these facilities and the people that run these facilities do not care about their customers. They want to steal your money and that's it. PLEASE GO TO ANY OTHER GYM NOT LVAC.
Even though I had a prior bad experience with billing, a few of my friends went to LVAC so I thought I’d try it again. I should’ve know better... about a month into my membership I tried to call to change my payment account information and they told me I didn’t have an account. I called all of 3 different times to speak to a person which they claim isn’t on the account... I even tried to do the automatic payment system several times. Payment never even came out of my account! They told me I’d have to come in and do paperwork again if I wanted to continue using the facility. I was going through a divorce and just broke my foot in three places so I decided now wasn’t the best time and I just lucked out of someone dropping the ball. They claim they emailed, called, and sent mail to my house several times which is all lies!
I signed up in 2017 and just got a collection notice in 2020! I tried to call and figure this all out - since they shot my credit for NO REASON. I tried to say if they dropped it, then I’d sign up for a new membership and use what I paid for but I have no payment record whatsoever. Told them the whole ordeal. I don’t know who handles calling and whatnot - but I can prove they never called me. Now they want me to pay them... after I tried back in 2017. I may end up getting a lawyer because this is a scam.
I used a guest pass today with a member. When I filled out their waiver form they asked to hold my driver's license. I said I did not like that idea and asked why that was necessary. I was told it's "policy" so they know who is in the club. Well the waiver form has more than enough information for them to "know" who's in the club so this is nothing more than a thinly veiled method of forcing you to speak to membership before you leave.
This type of "used car lot" tactic to force you to talk to an "associate" is already a red flag to me. After reading many many one star reviews discussing the tremendous difficulty of cancelling their contract I have decided not to get involved with this organization. It's a great facility but signing up reminds me of "Hotel California" by the Eagles. You can check in but you can never check out. No thanks.
I paid $$$ upfront so I only have to pay $98 a year. They have incompetent staff as I asked many times if I owed money (including last month) and was told no. So apparently this is the main scam in this industry. I specifically asked when I paid my wife's membership in March if I owed money for my membership and I was told I did not. Then my wife and I started going again a few weeks ago, no problem getting in (went 3 times) until tonight. The very first time back last month I specifically asked again if I owed money because I said I thought my membership fees might be due and I was told I did not. Tonight they say my membership is inactive and I haven't paid for two years??? I finally get the manager after talking to other people who couldn't do anything and he can't do anything either.
I show him the person who told me my membership was good and he acts like he isn't even in the same company, totally bizarre. My credit score is over 800 and I ALWAYS pay my bills when I get them. I called the manager on the scam and he says it was MY responsibility to make sure my account was paid. Sorry, if I ask your staff if I owe money and they tell me I don't, what am I to do? Unbelievable that the manager of the facility said he doesn't have the power to do anything, I'd have to call corporate. Well, I called corporate and the lady said they wouldn't be able to do anything and when I asked for someone else, she sent me to voicemail.
When we first joined, we were told that if we had to cancel it would just be $35. Unfortunately, it was not until now that we read the 2 year contact and saw that it says $50 to cancel and we are not allowed to cancel unless we move very far away. We are moving out of state but they require that we submit proof of utility payments or something?!? We are unable to do that since we are traveling to different Airbnb’s for the next 6 months (across the county) then relocating to a different state afterwards. They will not allow us to cancel since we will no longer be living in this state, this is ridiculous!
Las Vegas Athletic Clubs Company Information
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- Las Vegas Athletic Clubs
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