Las Vegas Athletic Clubs Reviews

I paid for a one year membership in advance over $200 then when my one year was up, I decided to go to a different gym. They still build me $65 and said that will keep accumulating if I don’t pay it so I had to pay $65 for a membership that I didn’t even use.

Been a member for only two weeks, so take it for what it's worth. The gym I use is on 6050 North Decatur BLVD. This place is huge. It has an indoor track, 8 times around is a mile. The gym is very clean, the men's restroom/lockeroom is also large and clean with plenty of padded benches and lockers. So far the staff has been very polite and answered all my questions. I've asked how to operate various weight machines and each person was very patient and stayed with me while I tried the machines.

They are the worst, bad customer service period, some are very nice when they want to sign you up but once in, they don't even give you a smile or a hi at front desk. I try doing sign up online, and only lets you do the contact name and no. etc, but not the contract I see why now, I just sign up on 10-18-2025 and I will pay the fee for the November 22, 2025 which I got 10 days but my annually fee is not due yet and they want me to pay it yesterday when I call and I send an email to cancel same day they say emails generates in 24 hours, but it didn't matter if I don't pay the $49.99 annual fee due on 12-8-2025

LAS VEGAS ATHLETIC CLUBS lies, cheats, and steal, and extorts its clients... They constantly breach promise of contract...By stating you can use the pool anytime..They lied to me and forced me to pay membership for services NOT RENDERED... So buyer be aware. LVAC employs lazy employees who help clients be dead literally by NEGLIGENCE OF SAFETY AND CONTRACT PROMISE.

Very unprofessional customer service in the billing department, Miguel the person that help me over the phone, before I could fully explain to him the reason of my call, we got disconnected then I called back and this time I reached someone that spoke Spanish, she wasn’t any more helpful than him, she told me he decided to close my account, before even talking to me, on the phone she seemed like she wasn’t even listening or giving me any options, hope this message gets to the right person, they should know that they are other gyms around.

At first I was signed up for $25 2yr. contract. The gentleman at the front desk at the Sahara and Fort Apache were not helpful, not professional and sat around gossiping. So I went to the one on Sahara and Decatur. There the employees at the front desk started charging me $15 a month, regardless of what I said; then it was $25, $30 and $35, no consistency. I spoke to home office several times about the change in price and why I would be charged more, even though I had been paying my $25 for a matter of months in a row. There are explanations ranged from a day late to paid on the day due, then they asked for proof that I actually paid, then asked for my bank statements. Horrible place and by n the verge of fraudulent.

Poor customer service, difficult to cancel, they keep charging every month even if you cancel, they keep charging every month. If I go to the office they keep saying I have to call so really poor experience

Company runs a promotion for $1 due at signing + first month for a new member to the gym with monthly payments on the 1st of the month. After 45 days the annual fees are charged. What they do not disclose at sign up is they require 30 day notice to cancel after the first 30 days. This creates an non-negotiable/mandatory 60 day commitment including annual fees (tripling the agreed upon payment) that is not disclosed on signing. Plus the facilities are dirty and always crowded.

Date December 26, 2024. Time -9:00AM; Las Vegas Athletic Club. 9065 S Eastern Ave, Las Vegas, NV 89123. Workout at the Las Vegas Athletic Club, lifting weights in the women’s only workout room. Two young ladies were talking for about 5 to 10 minutes while using some 8-pound weights that I wanted to use. I asked one of the ladies if she was using the 8-pound weights, and she replied that she was still using them. The two young women continued chatting, so I walked away and resumed my workout.

LVAC declined our request to cancel our 4 memberships when we moved to another side of the city. Our new address is 25 minutes away from the LVAC location. We as a family unable to utilize the facility due to its proximity. However, we continued to pay until the end of the contract. LVAC continues to bill us for $70 more each despite of letting them know about what we paid. Corporate Office Customer service are inconsiderate. This is not fair treatment to us as consumers.

I had been told you have a trial period with no contract to sign up and if I chose not to continue I could cancel without being charged. Looking on my bank statements and that was a complete lie. They need to do something about this ASAP!!

Went in on Thursday June 1 and signed up for membership with manager Paul at the LVAC at **, Las Vegas. Paid the $49 fee and one of the staff there named Ray took me on a brief tour of the gym. At the end of the tour, he offered a complimentary body fat exam. He had me empty my pockets and take off my shoes before the body fat exam and lay my phone, keys and wallet down on the desk off to the side.

Such a dishonest people working here. I being scammed as they told me I can cancel any time before it’s a penalty of $50. I travel most of the year and when I asked another manager how can I freeze or cancel the e membership I found that you can’t feed a membership or it will be formally. They will still charging you and add couple months in the end of membership. Also ans the most important that you can’t just cancel the membership. It’s a contract for 2 years with $50 per months. Such a dishonest company.

This is the nastiest, most filthy gym I've been to in a long time. OLD equipment, horrible staff, and if you get injured on their old equipment, it's 100% on you. Because LVAC won't give me a refund after my complaints and getting injured, I am now suing them. Game Over LVAC.

I had a very disappointing experience at this gym. I have tried two of the locations that are within a reasonable distance of my home, and both are disgustingly dirty. This was during COVID, when cleanliness measures were supposed to be their most stringent. I can not even imagine what they would be like under normal conditions. Anyway, I tried to cancel my membership due to this issue, as I wanted to find another place to work out; however they were unwilling to waive their contract and I had to pay $400 to cancel. What a disappointing experience.

Do not join this gym!! I ignored all the poor reviews about the gym overall including people having billing issues with their membership. I was in communication to have my account cancelled back in October 2020 and no one told me my documents weren't valid until January 2021 when I was forced to call after I realized they started automatically debiting from my account. Instead of including my backpay from October 2020 they are still asking me to pay the cancellation fee without a refund. This is fraud corporate office ruthlessly run by the Director of Member Services/Collections Manager Billy **. Just Google "Billy ** LVAC" and it will tell you all you need to know. If you want to get a good workout in, then run past this place!! [Not Professional.] [Poor Communication.] [Financial Fraud.]

Worst company ever. During a PANDEMIC they refuse to cancel my account without paying huge fees which are basically the full cost. Each gym is breaking the law and way over capacity allowed during the pandemic. I've left voicemails twice and both ignored and no call back. I sent emails and got generic responses. You call and recording says to cancel go to the website, the website says to cancel call them. They literally dance you around while stealing your money. Totally pathetic terrible company. I want to join and class action lawsuits available.

First they do not respond to customer service emails. You have to keep calling until someone answers the phone. Second, they are asking members who no longer feel comfortable going to the gym during the pandemic to pay 75% of their contract to cancel. They will allow you to downgrade but you have to sign a new agreement starting your contract time all over again. Also just found out the 2-year contract is actually 26 months. I have no idea why as this was not disclosed upfront. When we signed up we were told we could change our membership level at any time. We were never informed we would have to start the contract all over again.

The worst gym in the city. Horrible service & facilities and all they want is to take your money. They don't care about their customers. Will never go to this gym again and strongly recommend you to go somewhere else.

Las Vegas Athletic Clubs or LVAC has several nice locations that are open 24 hours. Unfortunately the people that work at these facilities and the people that run these facilities do not care about their customers. They want to steal your money and that's it. PLEASE GO TO ANY OTHER GYM NOT LVAC.