Las Vegas Athletic Clubs Reviews

⭐ 1 Star — Extremely Disappointing Experience at LVAC Flamingo. I signed up for LVAC’s advertised “month-to-month” membership with no cancellation fee, thinking this would be a straightforward, flexible membership. Unfortunately, my experience was the complete opposite. What I find extremely misleading is that when you decide to cancel, they still attempt to charge you what they describe as a “final month’s bill.” So despite advertising a month-to-month membership with no cancellation charge, you can still end up being pressured to pay additional money simply to cancel. Calling it a “final month” instead of a cancellation fee does not change the fact that the customer is being charged when they are trying to terminate a supposedly flexible membership. The way these memberships are presented versus how they are actually handled is incredibly disappointing.

Both my wife and I are retired military veterans. We contracted with LVAC in June 2025 but due to subsequent (& ongoing) rehab treatments through the VA neither of us have been cleared to partake of the LVAC facilities. I am fine with the year of auto payments in honor of the contract, however I canceled contract on August 18 2026. I also requested that a pending transaction for annual fees at $49 each be waived; it was refused. This refusal is both disheartening and disappointing with this type of treatment of two disabled retired military veterans. The customer sensitivity test has revealed that (at least in this case) it doesn’t exist.

I paid for a one year membership in advance over $200 then when my one year was up, I decided to go to a different gym. They still build me $65 and said that will keep accumulating if I don’t pay it so I had to pay $65 for a membership that I didn’t even use.

Been a member for only two weeks, so take it for what it's worth. The gym I use is on 6050 North Decatur BLVD. This place is huge. It has an indoor track, 8 times around is a mile. The gym is very clean, the men's restroom/lockeroom is also large and clean with plenty of padded benches and lockers. So far the staff has been very polite and answered all my questions. I've asked how to operate various weight machines and each person was very patient and stayed with me while I tried the machines.

They are the worst, bad customer service period, some are very nice when they want to sign you up but once in, they don't even give you a smile or a hi at front desk. I try doing sign up online, and only lets you do the contact name and no. etc, but not the contract I see why now, I just sign up on 10-18-2025 and I will pay the fee for the November 22, 2025 which I got 10 days but my annually fee is not due yet and they want me to pay it yesterday when I call and I send an email to cancel same day they say emails generates in 24 hours, but it didn't matter if I don't pay the $49.99 annual fee due on 12-8-2025

LAS VEGAS ATHLETIC CLUBS lies, cheats, and steal, and extorts its clients... They constantly breach promise of contract...By stating you can use the pool anytime..They lied to me and forced me to pay membership for services NOT RENDERED... So buyer be aware. LVAC employs lazy employees who help clients be dead literally by NEGLIGENCE OF SAFETY AND CONTRACT PROMISE.

Very unprofessional customer service in the billing department, Miguel the person that help me over the phone, before I could fully explain to him the reason of my call, we got disconnected then I called back and this time I reached someone that spoke Spanish, she wasn’t any more helpful than him, she told me he decided to close my account, before even talking to me, on the phone she seemed like she wasn’t even listening or giving me any options, hope this message gets to the right person, they should know that they are other gyms around.

At first I was signed up for $25 2yr. contract. The gentleman at the front desk at the Sahara and Fort Apache were not helpful, not professional and sat around gossiping. So I went to the one on Sahara and Decatur. There the employees at the front desk started charging me $15 a month, regardless of what I said; then it was $25, $30 and $35, no consistency. I spoke to home office several times about the change in price and why I would be charged more, even though I had been paying my $25 for a matter of months in a row. There are explanations ranged from a day late to paid on the day due, then they asked for proof that I actually paid, then asked for my bank statements. Horrible place and by n the verge of fraudulent.

Poor customer service, difficult to cancel, they keep charging every month even if you cancel, they keep charging every month. If I go to the office they keep saying I have to call so really poor experience

Company runs a promotion for $1 due at signing + first month for a new member to the gym with monthly payments on the 1st of the month. After 45 days the annual fees are charged. What they do not disclose at sign up is they require 30 day notice to cancel after the first 30 days. This creates an non-negotiable/mandatory 60 day commitment including annual fees (tripling the agreed upon payment) that is not disclosed on signing. Plus the facilities are dirty and always crowded.

Date December 26, 2024. Time -9:00AM; Las Vegas Athletic Club. 9065 S Eastern Ave, Las Vegas, NV 89123. Workout at the Las Vegas Athletic Club, lifting weights in the women’s only workout room. Two young ladies were talking for about 5 to 10 minutes while using some 8-pound weights that I wanted to use. I asked one of the ladies if she was using the 8-pound weights, and she replied that she was still using them. The two young women continued chatting, so I walked away and resumed my workout.

LVAC declined our request to cancel our 4 memberships when we moved to another side of the city. Our new address is 25 minutes away from the LVAC location. We as a family unable to utilize the facility due to its proximity. However, we continued to pay until the end of the contract. LVAC continues to bill us for $70 more each despite of letting them know about what we paid. Corporate Office Customer service are inconsiderate. This is not fair treatment to us as consumers.

I had been told you have a trial period with no contract to sign up and if I chose not to continue I could cancel without being charged. Looking on my bank statements and that was a complete lie. They need to do something about this ASAP!!

Went in on Thursday June 1 and signed up for membership with manager Paul at the LVAC at **, Las Vegas. Paid the $49 fee and one of the staff there named Ray took me on a brief tour of the gym. At the end of the tour, he offered a complimentary body fat exam. He had me empty my pockets and take off my shoes before the body fat exam and lay my phone, keys and wallet down on the desk off to the side.

Such a dishonest people working here. I being scammed as they told me I can cancel any time before it’s a penalty of $50. I travel most of the year and when I asked another manager how can I freeze or cancel the e membership I found that you can’t feed a membership or it will be formally. They will still charging you and add couple months in the end of membership. Also ans the most important that you can’t just cancel the membership. It’s a contract for 2 years with $50 per months. Such a dishonest company.

This is the nastiest, most filthy gym I've been to in a long time. OLD equipment, horrible staff, and if you get injured on their old equipment, it's 100% on you. Because LVAC won't give me a refund after my complaints and getting injured, I am now suing them. Game Over LVAC.

I had a very disappointing experience at this gym. I have tried two of the locations that are within a reasonable distance of my home, and both are disgustingly dirty. This was during COVID, when cleanliness measures were supposed to be their most stringent. I can not even imagine what they would be like under normal conditions. Anyway, I tried to cancel my membership due to this issue, as I wanted to find another place to work out; however they were unwilling to waive their contract and I had to pay $400 to cancel. What a disappointing experience.

Do not join this gym!! I ignored all the poor reviews about the gym overall including people having billing issues with their membership. I was in communication to have my account cancelled back in October 2020 and no one told me my documents weren't valid until January 2021 when I was forced to call after I realized they started automatically debiting from my account. Instead of including my backpay from October 2020 they are still asking me to pay the cancellation fee without a refund. This is fraud corporate office ruthlessly run by the Director of Member Services/Collections Manager Billy **. Just Google "Billy ** LVAC" and it will tell you all you need to know. If you want to get a good workout in, then run past this place!! [Not Professional.] [Poor Communication.] [Financial Fraud.]

Worst company ever. During a PANDEMIC they refuse to cancel my account without paying huge fees which are basically the full cost. Each gym is breaking the law and way over capacity allowed during the pandemic. I've left voicemails twice and both ignored and no call back. I sent emails and got generic responses. You call and recording says to cancel go to the website, the website says to cancel call them. They literally dance you around while stealing your money. Totally pathetic terrible company. I want to join and class action lawsuits available.

First they do not respond to customer service emails. You have to keep calling until someone answers the phone. Second, they are asking members who no longer feel comfortable going to the gym during the pandemic to pay 75% of their contract to cancel. They will allow you to downgrade but you have to sign a new agreement starting your contract time all over again. Also just found out the 2-year contract is actually 26 months. I have no idea why as this was not disclosed upfront. When we signed up we were told we could change our membership level at any time. We were never informed we would have to start the contract all over again.

The worst gym in the city. Horrible service & facilities and all they want is to take your money. They don't care about their customers. Will never go to this gym again and strongly recommend you to go somewhere else.

Las Vegas Athletic Clubs or LVAC has several nice locations that are open 24 hours. Unfortunately the people that work at these facilities and the people that run these facilities do not care about their customers. They want to steal your money and that's it. PLEASE GO TO ANY OTHER GYM NOT LVAC.

Even though I had a prior bad experience with billing, a few of my friends went to LVAC so I thought I’d try it again. I should’ve know better... about a month into my membership I tried to call to change my payment account information and they told me I didn’t have an account. I called all of 3 different times to speak to a person which they claim isn’t on the account... I even tried to do the automatic payment system several times. Payment never even came out of my account! They told me I’d have to come in and do paperwork again if I wanted to continue using the facility. I was going through a divorce and just broke my foot in three places so I decided now wasn’t the best time and I just lucked out of someone dropping the ball. They claim they emailed, called, and sent mail to my house several times which is all lies!

I used a guest pass today with a member. When I filled out their waiver form they asked to hold my driver's license. I said I did not like that idea and asked why that was necessary. I was told it's "policy" so they know who is in the club. Well the waiver form has more than enough information for them to "know" who's in the club so this is nothing more than a thinly veiled method of forcing you to speak to membership before you leave.

I paid $$$ upfront so I only have to pay $98 a year. They have incompetent staff as I asked many times if I owed money (including last month) and was told no. So apparently this is the main scam in this industry. I specifically asked when I paid my wife's membership in March if I owed money for my membership and I was told I did not. Then my wife and I started going again a few weeks ago, no problem getting in (went 3 times) until tonight. The very first time back last month I specifically asked again if I owed money because I said I thought my membership fees might be due and I was told I did not. Tonight they say my membership is inactive and I haven't paid for two years??? I finally get the manager after talking to other people who couldn't do anything and he can't do anything either.

When we first joined, we were told that if we had to cancel it would just be $35. Unfortunately, it was not until now that we read the 2 year contact and saw that it says $50 to cancel and we are not allowed to cancel unless we move very far away. We are moving out of state but they require that we submit proof of utility payments or something?!? We are unable to do that since we are traveling to different Airbnb’s for the next 6 months (across the county) then relocating to a different state afterwards. They will not allow us to cancel since we will no longer be living in this state, this is ridiculous!

I was previously with LVAC and used my 2-year contract up and then canceled as I left town. It was an awful relationship during those 2 years but I made it work. When I came back to town I signed up again. I was told I could cancel for $50 (I was also told this my first go around so I did not misunderstand or hear incorrectly). I called to cancel because I never go because it is inconvenient (location wise), overly crowded for when I can go and the people have gotten rude (employees not gym goers). I was told I had to pay my contract in full less 25%. I brought up the 50$ thing and was told that is not anything they do and to review my contract. If it is not something they offer why did I get told it twice and it appears a ton of other people have the same issue. My younger sister canceled her contract for $35 and she was about 8 months into it. Complete BS.

In an attempt to lower my monthly membership costs by $8 a month by switching from $35 a month that included a poor towel service, one size and coarse feeling against your skin. A body fat and training in person guide that was useless in my case. Reducing these 3 amenities to $26 a month was then going to incur another charge of $35 just to switch it. This is after 3 weeks of being a member in total. I paid the $99 to not have a contract because who signs a contract for anything anymore (26 months is theirs).

Some guy made my husband sign a contract and told us that it's just 5 dollars and you can decide within a month whether you want to continue coming, but after that day we did not go to the gym. After 2 months we get a call saying that you are into a contract that has your sign on it and we cannot help it. Either pay the amount or we will send it to collections. Ridiculous behavior by the management when we told them the situation. I don't know where to make a complaint about this.

Unbelievable. This place is fraudulent. They will continue to charge your credit card, and refuse to reimburse. Total crooks. And the customer service people basically laugh in your face about it. NEVER CONSIDER JOINING, regardless of if you like the facility (way too crowded), or expect to just keep paying whether you use it or not. Sucks I have to give it a star, it deserves a zero. Absolute worst management you could ever imagine, they must not have souls. If an attorney is considering class action against these crooks, please feel free to contact me.

The gym is nice, but it is often overcrowded, so after our two year contract was up, we switched to a smaller gym. Oddly enough, we're still getting aggressive calls about renewal. It's ridiculous honestly. I blocked their number but this morning the blocking app reported 7 calls from them in like a one minute time frame. Our last payment was in November so we only had that one month left and when it was over we left. I'm not sure what's going on with them but it's annoying.

I've been a member of LVAC since 2011. They have always had the newest equipment and strive to keep it in good working order. As an example, last year they replaced ALL of their old spin machines with brand new ones. Their classes are top notch... HEAT, the Les Mills classes, Kettlebells, all really well run with good strong instructors. Is it busy sometimes? Yep, just like every gym, but if you want a great gym at a great price, this is the place.

I joined hoping that swimming would help my multiple sclerosis. I am unable to lift weights or run/treadmill. I used the membership for 9 months but my MS has progressed and I can no longer swim. I went to cancel and brought a doctor’s note that said I was disabled. The very young woman behind the counter kept saying the word "contract" and then said "I never heard of multiple sclerosis. Is it serious?". Really. I am disabled and they refuse to cancel my account. I am close to having to live in a wheelchair. Should I bring that into the gym and then drop myself into the pool with dead legs and no lifeguard? I take 3 pain pills per day. I cannot utilize this gym anymore and they don’t care about disabled individuals.

I read through the reviews on LVAC. Most of them were negative. Quite a few of them mentioned the used-car-salespersonish vibe of the staff at LVAC. Many focused on what appeared to be the underhanded and unethical tactics LVAC either tacitly tolerates or actively encourages with respect to their contract terms, esp when it comes to cancellations. However, the newest LVAC in North Las Vegas on Decatur is closer to my house than my current gym and looks nice from the outside. So, I went to visit with all of that in mind. On my first visit, I can confirm that the salesperson giving me the tour, in my opinion, very much fit the bill of a high-pressure salesperson that I'd expect to encounter on a used car lot. The gym, at about noon on a weekday, was very crowded. I told the salesperson that I thought the gym was very crowded.

Updated on 11/09/2020: I joined LVAC in 2016 and used the services only once. I found it uncomfortable and stuffy. I moved from Las Vegas to Hawaii in 2017 and tried to contact them before I left several times. I finally got ahold of a human and tried to submit my new lease to cancel and they wouldn't accept it. They said I needed 2 forms of proof. So when I arrived in Hawaii and renewed my drivers license I submitted that and my lease and they said that wasn't enough...so I send it again with my utility bill and heard nothing. 6 months later I received a phone call from a collection agency telling me to pay them because LVAC sent my account to collections. It's been 3 years and 3 different agencies have tried to collect. I just keep telling them my circumstances...They sell it to another and it starts all over again. This is what you get with LVAC...bad customer service and credit problems. Go there at your own risk, and financial peril.

When I signed up for LVAC I was told by the sales representative that I could cancel for $50 at any time if I did not like it. I went there to try to get in shape by swimming but the chlorine level extremely stung my eyes and I wanted out. When I tried to quit they told me there is no such policy and I would have to pay off the membership. I am currently looking for other people who have gotten screwed by these people and I am up to 3. My phone number is ** if you are another person who has been frauded.

Corporate incompetence. The employee who puts in the website, class schedule and their rooms is not doing their job! Thereby wasting my time and energy, very frustrating. And some of the employees are rude. I've asked for a refund as this is not working for me, answer, NO. So I've wasted $150.00.

I have read the previous reviews and 3/4 of them are assorted complaints about the attempted cancellation of two-year contractual memberships. Personally I think it is obvious to anyone on the day they sign up that the membership is a two-year membership of $10 to join and for $23 per month for two years which I feel is a reasonable price. There are other shorter term memberships at other prices, but the reviewers chose to buy themselves a two-year membership and then write a hostile review when it couldn't be easily cancelled after one month or two. The solution to that is not to sign a long-term contract if you don't fully intend to follow the through.

Do not join this gym, you will wait forever for a machine to workout on. There are signs and even in-house CCTV ads saying not to make sounds while working out or you must not smell... lol. What about CELLPHONES!!!! There are so many people hogging up a machine by sitting there texting for like 10 minutes straight. LVAC says NOTHING about this. The only way to get on the machine is to verbally threaten the person texting, which is easy to do because it's usually a girl or a small guy.

Be careful with that gym. In my experience they cheated me, they told me that I could cancel at any time for $50 and it turns out that it is a lie. Now they want to charge me $385. They're not serious. They're some delinquent liars, thieves who deceive the customer. I do not speak English well and I said I do not understand English well. Then I return with my friend to translate me and they told me not to go you we are looking for someone to translate. I thought that kind people are going to help me, but no, it was to cheat me and I was cheated.