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Reviewed June 2, 2023
Went in on Thursday June 1 and signed up for membership with manager Paul at the LVAC at **, Las Vegas. Paid the $49 fee and one of the staff there named Ray took me on a brief tour of the gym. At the end of the tour, he offered a complimentary body fat exam. He had me empty my pockets and take off my shoes before the body fat exam and lay my phone, keys and wallet down on the desk off to the side.
Had about $95 in cash in my wallet. Ray moved and touched my belongings to make some more room for the printer and while my back was turned, had to have straight up stole about $90 in cash right out of my wallet. When the test was completed he lauded my results and I did not notice the money missing until I was about to leave the LVAC, returned again to use the restroom, and it was at that time I noticed the money was missing from my wallet. I had about 3 20's and a bunch of 5's and Ray took everything but six dollar bills in the wallet. I didn't see him steal the money but it's the only plausible explanation for its disappearance. (my back was turned on my wallet during the body fat exam which lasted about a minute).
I spoke with the manager, Paul, who then asked Ray about it, and of course, Ray denied it and got defensive. I was told by Paul that he didn't want me as a member of LVAC because I kept accusing one of his staff of stealing the money and refunded the $49 fee. Well, Paul, if you're reading this, I would not want to belong to a gym which employs thieves like Ray. Will be posting this same statement on every possible review board I can find! Will be filing a police report with LVMPD tomorrow!
Reviewed June 24, 2022
Such a dishonest people working here. I being scammed as they told me I can cancel any time before it’s a penalty of $50. I travel most of the year and when I asked another manager how can I freeze or cancel the e membership I found that you can’t feed a membership or it will be formally. They will still charging you and add couple months in the end of membership. Also ans the most important that you can’t just cancel the membership. It’s a contract for 2 years with $50 per months. Such a dishonest company.
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Reviewed Dec. 29, 2021
This is the nastiest, most filthy gym I've been to in a long time. OLD equipment, horrible staff, and if you get injured on their old equipment, it's 100% on you. Because LVAC won't give me a refund after my complaints and getting injured, I am now suing them. Game Over LVAC.
Reviewed June 7, 2021
I had a very disappointing experience at this gym. I have tried two of the locations that are within a reasonable distance of my home, and both are disgustingly dirty. This was during COVID, when cleanliness measures were supposed to be their most stringent. I can not even imagine what they would be like under normal conditions. Anyway, I tried to cancel my membership due to this issue, as I wanted to find another place to work out; however they were unwilling to waive their contract and I had to pay $400 to cancel. What a disappointing experience.
Reviewed Jan. 13, 2021
Do not join this gym!! I ignored all the poor reviews about the gym overall including people having billing issues with their membership. I was in communication to have my account cancelled back in October 2020 and no one told me my documents weren't valid until January 2021 when I was forced to call after I realized they started automatically debiting from my account. Instead of including my backpay from October 2020 they are still asking me to pay the cancellation fee without a refund. This is fraud corporate office ruthlessly run by the Director of Member Services/Collections Manager Billy **. Just Google "Billy ** LVAC" and it will tell you all you need to know. If you want to get a good workout in, then run past this place!! [Not Professional.] [Poor Communication.] [Financial Fraud.]
Reviewed Dec. 22, 2020
Worst company ever. During a PANDEMIC they refuse to cancel my account without paying huge fees which are basically the full cost. Each gym is breaking the law and way over capacity allowed during the pandemic. I've left voicemails twice and both ignored and no call back. I sent emails and got generic responses. You call and recording says to cancel go to the website, the website says to cancel call them. They literally dance you around while stealing your money. Totally pathetic terrible company. I want to join and class action lawsuits available.
Reviewed June 4, 2020
First they do not respond to customer service emails. You have to keep calling until someone answers the phone. Second, they are asking members who no longer feel comfortable going to the gym during the pandemic to pay 75% of their contract to cancel. They will allow you to downgrade but you have to sign a new agreement starting your contract time all over again. Also just found out the 2-year contract is actually 26 months. I have no idea why as this was not disclosed upfront. When we signed up we were told we could change our membership level at any time. We were never informed we would have to start the contract all over again.
This gym was not very clean before the pandemic. There were bugs in the wet areas of the gym and the women's workout area was always out of paper towels. Why would I believe that it would be safe to be there now? My first month at this gym and the personal trainer I worked with gave me Influenza A. I can see very easily how I could catch Covid19 at this place. You should be ashamed of yourselves taking advantage of this situation and asking for so much money just to cancel. I hope a class action lawsuit finds its way to your gym. Even if I felt safe going there why on earth would I pay for a platinum membership when you can't provide all the services I am paying for. You should allow customers to downgrade but keep the same length of contact. This place is a joke.
Reviewed May 24, 2020
The worst gym in the city. Horrible service & facilities and all they want is to take your money. They don't care about their customers. Will never go to this gym again and strongly recommend you to go somewhere else.
Reviewed Jan. 30, 2020
Las Vegas Athletic Clubs or LVAC has several nice locations that are open 24 hours. Unfortunately the people that work at these facilities and the people that run these facilities do not care about their customers. They want to steal your money and that's it. PLEASE GO TO ANY OTHER GYM NOT LVAC.
Reviewed Jan. 23, 2020
Even though I had a prior bad experience with billing, a few of my friends went to LVAC so I thought I’d try it again. I should’ve know better... about a month into my membership I tried to call to change my payment account information and they told me I didn’t have an account. I called all of 3 different times to speak to a person which they claim isn’t on the account... I even tried to do the automatic payment system several times. Payment never even came out of my account! They told me I’d have to come in and do paperwork again if I wanted to continue using the facility. I was going through a divorce and just broke my foot in three places so I decided now wasn’t the best time and I just lucked out of someone dropping the ball. They claim they emailed, called, and sent mail to my house several times which is all lies!
I signed up in 2017 and just got a collection notice in 2020! I tried to call and figure this all out - since they shot my credit for NO REASON. I tried to say if they dropped it, then I’d sign up for a new membership and use what I paid for but I have no payment record whatsoever. Told them the whole ordeal. I don’t know who handles calling and whatnot - but I can prove they never called me. Now they want me to pay them... after I tried back in 2017. I may end up getting a lawyer because this is a scam.
Las Vegas Athletic Clubs Company Information
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- Las Vegas Athletic Clubs
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