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IN MANCHESTER GA they don't have the things that are advertised on the Anytime Fitness web. My husband and I signed up only because he told us he was going to put in tanning beds in about a month. That was in October. It is now April and still no tanning beds and that was the only reason we signed up because the rest of the gym sucks and they don't have yoga classes or Zumba. What makes it so sad is when I called to cancel he told me he was sorry about the tanning beds and he was trying to get them ok now. But anyway he told me to call another number and tell them so I could cancel. It's too bad he did not have to balls to tell me himself "Oh by the way I suckered you into signing up and now you can't cancel for a year". So that's what you get at this gym.
Horrible male dominated place. I could never work out with weights as a 51 year old woman. They pretend they are against noise, crashing, heavyweights left on equipment and male dominance but they aren’t. They charge gym enhancement x2 a year so watch out for that! They banned me AND charged a gym enhancement on same day as a “ha, ha!” They say they support military but as a military mom they banned me via my phone voicemail when I got so sick of young men intimidating me. I made a gesture of pushing barbell with my toe in a “ohhh just take it then!” Gesture. Only 3 toilets men DON’T flush in! Only 2 bad showers. It cost me $90 to enroll, $45 a month and $27 gym enhancement fee the day they banned and humiliated me.
Lady’s that don’t just want to do cardio BEWARE. They are very sexist and do not support women or military mothers. I hate Anytime Fitness. It’s that bad. I actually hate it and regret ever joining. They talk the talk but will always side with the males that bring more memberships. They also play music AND have 3 TVs with sports volume up! Noise chaos and add the guys crashing weights by the no crashing weights signs.
I joined Anytime Fitness Castle Hill for $600 for the year, I worked out there for the mandatory 30 days. I then started working out at Winston Hills which was closer to home. After about a month of working out at Winston Hills they automatically transferred my membership to Winston Hills, strange I thought. They have now cut my membership by 4 months because Winston Hill charges more, this was never made clear to me when I joined or when they had transferred my membership to Winston Hills. I have been in touch with head office and there's nothing they can do even though they have admitted they have an issue with the Castle Hill franchisee. What a wrought! What a scam!!!!
When my husband and I joined, we were told by the manager that if/when we wanted to cancel our membership, all we had to do was write a letter stating so. When we did so, he was very rude and said we could only do so after being members for a full year first. This is in Creekside, Calgary. Beware.
For the size of the gym and the membership price you pay, it's not worth it. They rope you into getting a personal trainer and will harass you until you finally do join. I received a discount for a personal trainer and was training only once a week for just 30 minutes. My trainer acted as if they were too good to train me and for only 30 minutes, it felt like I barely worked out. There was no explanation of the benefits of the exercises and the purpose.
When I told the the trainer I just wanted to tone up and not look like a supermodel, for some reason they got upset. I told them of my previous injuries but they disregarded them. Then they asked if I wanted to train twice a week instead of one and when I said yes they took me in the office to start working on my schedule. They didn't tell me until after we had set up a time that they would charge me an addition $60. To train ONCE a week they were charging me $120. Then for an additional $60 they would train me twice a week. I gave my trainer work schedule and told them it was necessary for me to train in the morning because I have two young children. They would book me for various time slots throughout the day and not be consistent.
When I showed up to train one day he was training someone else in my timeslot and they said "I forgot you were in my book". He didn't even attempt to get me in at all during the day. I had to stop training because of knee issues so when I tried to tell the girl I signed up with she told me I couldn't because I was locked into a 12 month program. So now I'm paying for sessions I can't use for medical reasons because they are greedy for money. They completely disregarded my doctor's note as well.
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From the club owner to the terrible "club administrator" Anytime Fitness is a gym you should stay far far away from. They claim to be an "anytime" gym but they are far from it. The club manager does not have access to any financial information and does not deal with anything membership related (so I'm not sure what she really does as a "manager"). There is a separate department for membership inquiries that communicated only via email and takes two full business days to respond.
The key fob system has errors and doesn't work properly so if you join a 24/7 access gym be prepared to sometimes not have access to the gym unless you go during staffed hours. The equipment is similar to what you would find in an old basement gym put together by a few weekend garage sale hunts (except for the personal training area which is always taken by personal trainers). Overall the club has potential but the archaic approach of email only to an "administrator" who takes two FULL business days to respond to a simple request can lead to a tremendous amount of headaches.
Honestly, this has been the worst most stressful gym I’ve ever been to. My fiancé and I went here for $60, I made a deal with the owner to clean the gym once a week to make our bill only $30. Every single month the owner broke our agreement and charged us $48. He’s lucky we didn’t take legal action for breaking the contract for MONTHS. The owner of this gym is very disrespectful, I fully expect him to reply to this in a disrespectful way. We ended up moving, we brought a lease in to prove the move, the owner said we were making it up??? And we need a utility bill. So we went and got a utility bill and we even brought our landlord in for even more proof, the owner then proceeded to yell at our landlord and kicked a 63 year old man out into the cold.
We proceeded to cancel the membership and he told us to sit down, I said kindly “I’m okay. I’ve been sitting all day at work.” He proceeded to say “If you aren’t going to sit down you can leave.” The owner Ryan is the most arrogant, disrespectful man I’ve EVER met. Those are only a few of the horror stories we’ve had dealing with him.
First of all, they are e-mailing my 16 yr old daughter. My name is not Abigail. I am extremely disappointed because there was some apparent confusion when I signed up for this membership. First of all, I made many attempts to contact them by telephone to cancel my membership, no one ever answered. So I began e-mailing. When I did get someone to respond, the man just said, "well, I have been here all day and you never called." Not very professional at all. I called several times.
I thought I could cancel my membership at any given time. The man that explained things to me, did so via a phone call while I was in his office. He was not there. Another worker got him on the phone to speak with me because apparently, the staff did not know how to sign up new members. He spoke so often and quickly, I could barely get a word in. He never once mentioned that the plan I chose (said to be the cheaper of the 2) was a contract that I could not cancel. If he had, I would have stopped it right there. He told me I would have to get a doctors note before they could cancel if my reason for canceling was a health problem. Otherwise I owe for a full 18 months whether I use the service or not.
This is absolutely ridiculous. This is not how a reputable company does business. They should not have done it over the telephone and speak in such a way that the client can't get a word in or remember the questions they had by the time they do get to speak? That should have been my cue to walk away right then but I did not think much of it at the time. If I were ever told that I would not be able to cancel my membership, I would not have agreed.
Now they charge my bank account each month and take money for a service I do not even use, have never used and do not want. How is this right? I tried to cancel maybe 2 weeks after I signed up. I paid cash when I signed up and told them I would be paying cash. They still required my bank information. Now I see why. This way, they can just keep taking a person's money regardless of the circumstances. I am pretty certain this is stealing. Especially considering I was railroaded into a "Contract", with no knowledge of these consequences. So now, I have been an unwilling member going halfway into the second month and still have not stepped foot inside the building since the day I signed up. They charge my bank account taking money that should not have been touched and still will not cancel my account.
The man tells me on the phone, "I am the one that spoke with you. I told you about the contract." But no, he never once told me anything about not being able to cancel my membership. If anyone ever said to me, (this is a contract, if you chose to cancel your membership, you will still be required to pay for the full term) I would have not chosen that plan. This is absolutely wrong on so many levels.
I joined the Anytime Fitness, Bullhead City, Arizona in December, 2018 and have been there every day (7 days/week) since. During the first week, I asked the manager about the preset TV channels on the cardio machines. He said to me that when the college football is over he will shuffle the channels. He lied. Another lie: he said he would install a pull-up bar by the west wall. He has not.
Another regular member and I discussed about the book-reader always on the same treadmill. The book-reader leaves books and belongings on the machine and goes away - I timed her absence once for over 15 minutes while doing my running on the next treadmill - I say over 15 minutes because when I got on the treadmill she was not on the machine, only the books and belongings. Sometimes, she disappears more than once - I know this because I'm on the next machine waiting for her machine. That is the only machine that won't terminate my run at 60 minutes. I don't want a machine to dictate my workout.
Apparently, that regular member told the manager about monopolizing the treadmill by the book-reader. Nothing has changed to this day, 2/15/2019. There is no locker at this gym, so I have to carry everything, car-key, wallet, money, etc., in my gym bag to every workout station. I belonged to a gym my entire adult life and this is the first gym where I carry my gym bag everywhere. The manager, the first day, said to me to leave them in my car. There is one nasty young woman personal trainer who works there. That is another story. There must be a better gym than this one.
About 7 months ago. Cancelled twice by phone. Saw was off saving account just discovered that was on a diff account and still taking money. The contact number is not in service. I called Holland Anytime Fitness and no call back. Ignored.
The owner/onsite representatives are rude, have no respect for your time, and only want your money. My Fiance and myself joined before the club even opened as one of the first 30 members. Gary (I believe Singh is his real name) met with us to sign the enrollment papers. He was very manipulative and we had no idea that this was a 3 yr contract or else we would have never agreed. We now realize a copy of the contract was never sent to us, partly our fault for not following up.
I recently went into the inquiring about how to cancel our membership due to personal reasons, we were given an email address. The trainer on staff could not answer basic questions, did not how to process a cancellation or even a phone number of who to talk to. It took multiple back to back emails, attempts at getting them to schedule a call with me (did not call during the time frame we discussed), and a meeting scheduled at the gym (Gary was supposed to meet me there at 5pm, never showed) to finally cancel my membership. They did not take any ownership of the issues they caused or remorse for missing schedule appointments.
They charged me $299 to cancel the membership and acted like I was getting deal. They also charge $35 two times a year for a "maintenance fee", another way they are just trying to get more money. Do yourself a favor and join a different gym where the owners respect people's time and maybe reach out for the cancellation reason. If anyone knows how I can speak with a regional Anytime Fitness representative about my experience, please let me know.
I have been hurt and hospitalized and wanted to cancel my membership. I have called on multiple occasions to cancel my membership due to my situation and no one ever called me back for two month. This is a horrible way to treat customers and I think that everyone should know how you treat people. I have still never received a call back. Can someone somewhere call me.
I joined Anytime Fitness Davenport Iowa, and was told I could quit my membership at any time with a $50 cancellation fee. So when I moved I tried to do it. And at first they wouldn’t email or call back. Then they emailed back that they could pause the membership or cancel it which I stated I want it canceled. And they didn’t answer me. And I emailed again and let them know I want to date canceled and they should call me immediately because they just charge my card again! Then somebody called and said they lost their manager. He quit and some property manager called me. They didn’t know how to cancel it so they had to check.
By the time they got back to me they said I had to send a copy of my driver's license showing new address. Which I don’t have immediately upon move. They recommended sending three bills with new address which I did. Then another property manager called me from an obscure corporation stating I needed to send a copy of my license and a written request to cancel which I already did. Does this nightmare ever end?
So I bought a membership for 1 month because I am a student and I constantly travel. I was told that I could cancel my membership within 10 days by the employee if I was dissatisfied. I found the gym way too warm and inconsistent with my schedule in terms of distance. After going there once, I showed up 3 days into the membership hoping I could cancel, apparently another employee told me that the 10 day refund was applicable only for a yearly membership. Why would your employee mention a 10 day refundable cancellation if he knew I was signing for a 1 month contract. I repeatedly asked him if I was dissatisfied, that I could come and cancel, and he said yes. Now they are telling me that he never said that, so it's my words against his. This gym has inconsistencies, and is dishonest. Please go to another gym, at least they are honest.
STAY AWAY. Facility on Oakhurst Rd. in Largo. Gym is under new manager (Zack) who is absolutely worthless. Machines are constantly broken, A/C in the summer is always broken. Furthermore when I complained about an elliptical machine not working for a month I was told "we called Precor and there is nothing else we can do". Basically taking no responsibility to fix actual gym equipment. YOU ARE A GYM, WHAT ELSE WOULD YOU DO? $30/yr for "maintenance fees" when things are constantly broken is unacceptable. ZERO accountability and ZERO responsibility = NOT ONE MORE THIN DIME OF MY MONEY. Save yours...
In 2015 I signed a contract for 18 months, knowing I only needed the gym for 6 months to train for an event. I used the gym for 6 months, and it was wonderful. As 18 months approached I called to make sure my account would be cancelled. They assured me it would. I got billed for the 19th month. I called again, as I had moved to a different state to ask for the money back and to PLEASE cancel my account. I got billed for a 20th month. I emailed, and called, and wrote a letter. I got billed for another 2 months. I called my bank and put a STOP PAYMENT on the account.
Anytime Fitness sent me to collections and they are demanding $140 for the 23rd-25th months, that I never used, never wanted, never agreed to, and actively worked to avoid. It is now 2019, 4 YEARS LATER, and I just received another letter from their collection agency trying to get money from me, when they owe me for 4 months of invalid charges. A good gym for 6 months is not worth the last 3 years of fighting and a knock to my credit score. Avoid them. Avoid their contracts. Avoid them at all costs.
Staff are great! Facility is clean and tidy... Open 24/7 convenient and to boot they are purple based... Close to home. They explained everything I needed to know and answered all my questions with exceptional knowledge. I would recommend to anyone who wants to get into shape or even just to keep in shape?
I was originally paying $19.99 every two weeks. All of a sudden I’m billed 3 separate time for $19.50 for a processing fee plus the 19.99 in a span of two weeks. When I called ABC Financial they referred me to Anytime because they said they didn’t have a breakdown of the billing - they are just a 3rd party service. Ok? So then I go to the gym and turns out I was billed an extra $60 because my new card declined two times. Instead of calling and notifying me they charged me and waited for me to look at in my email. To cancel my membership they want $175 cash? Sounds like a robbery. I feel like the members of this organization are trying to take advantage of my disability.
I was a member at the Boulder City, NV facility for nine years. Since new owners have taken over approximately 18 months ago things have taken a nosedive. Equipment is not being maintained, owners are non-existent and no contact information is available, and on site managers are part time and many times both are absent simultaneously. They won't even bother to get light bulbs for the ceiling and the hardware store is a block away. They have had a treadmill, an elliptical, and a bike out of service for over three months with no information or updates as to the status of repairs. Many members such as I have transferred to the local Snap Fitness facility which is much better staffed, managed and maintained. The Boulder City facility is 2 miles from my house and a couple of days a week I drive right past this gym 13 miles to another Anytime Fitness in Henderson because that one is so well owned, managed, and maintained. Very refreshing.
I'm a member of Bramhall Anytime Fitness since it was opened and never had any kind of problem with the staff. Since I started, I have seen 2 managers come in, one of them Dani and the other unfortunately I cannot remember the name, but both extremely polite and kind and the gym was always clean. Since I started, I have brought 30 of my colleagues to this gym because it is very convenient for us to attend it during our break. I'm not the kind of person who likes to leave negative feedback anywhere, but unfortunately my displeasure with the new manager Arran ** gave me no other option. When he started to work, the bathrooms that used to be always clean, began to get disgusting. I wrote a note and put it in the suggestion box to clean the shower curtains and wash the floor with bleach as it was very dirty.
Because of a problem in my knee, I have to avoid using heavy equipment, so I use the room with virtual classes all the time. The computer is not working already for two weeks and the response from the manager was "I have already ordered". One of my colleagues asked when it would arrives and he replied, "when it arrives, arrives." Absolutely unacceptable answer coming from a manager.
Today, after 2 weeks without being able to use the gym, I went to ask the "manager" Arran ** (if we can say this is a manager), about the computer for the classes and he said he already ordered and it come from another country and also his ironic answer was, "the gym has other equipment, do you know? Do you want me to teach you how to use them?" I asked the email of his superior or the owner of the academy to express my displeasure against Arran ** and he said he would not give me, so here I am writing this "book" as feedback and hoping that the owner or a responsible person by Anytime Fitness in Bramhall will read this. One thing for sure, I will no longer present even a friend to this academy while this manager is there and hope that this feedback also makes Arran understand that as a manager, this is not the best way to treat the customers.
My daughter has had a membership at a local Anytime Fitness for a little over a year. We only signed a year contract, but noticed that we were still getting charged. She is not currently using the membership as much as she was in the beginning, so we called to cancel. They informed us that we would still have to pay for another month of membership because we are required to cancel 30 days in advance and there are only 29 days from today until our next payment is scheduled to go through. This is how this organization treats loyal customers. Buyer beware.
I joined the Abingdon branch in Jan this year as this was the only 24h gym in the area and I prefer to go late during the evenings due to my anxiety. I phoned the gym in around May to freeze my membership for 1-2 months due to going away on holiday which was fine and it was done without any issues. I called again just before September wanting to cancel my membership due to a medical condition and was told that I'll have to obtain a letter from my GP (due to 12 month contract) however until then they will freeze my account for 3 months. They also said since I was calling so close to beginning of September, The direct debit for September will still come out as normal however it will be taken as final payment when your membership is cancelled. I don't see why I should have to pay for September however I agreed none the less.
Since I had 3 months not to mention I'm quite busy working 7 days a week, I decided to get a letter from my GP during my next check up mid October however I noticed the Gym taking Octobers payment when they should not have. I called in to the gym about this and was initially told to call before 4PM to speak to the manager about this as he works 10-4. I called in the following day and the manager refused to help at all. He claimed I was lying and they have no record of my account being frozen and to pop in the gym if I need to discuss further and hung up. I've since contacted them on Facebook and they have refused to help me and my account is STILL active meaning they are intending to take Novembers payment (which they bloody well won't as I'll be cancelling - £39 doesn't grow on trees).
The gym is refusing to freeze my account even still and they have the cheek to tell me that even if I provide them with written notice of cancellation + GP letter, they will still take November + December payment and won't issue a refund to my Door fob deposit. I work pretty hard for my money and don't intend these frauds to take my hard earned money hence I'm intending to go to court. STAY AWAY FROM THIS BRAND!
I joined this gym because it was close to home. I needed core strengthening after a back fusion. I hired a trainer on top of the already monthly fee. Within 2 weeks I was losing the feeling in my legs. I had to get a doctor excuse to temporarily stop my membership. I ended the membership because I couldn’t return there due to health issues. Long story short 2 years later I find out they were still taking my money out of the bank. I could hardly ever reach anyone in the office. This place is a joke. They refused to refund any portion of my money. Even after my key wouldn’t give me access to the gym once I cancelled my membership.
I joined the gym and paid a year in advance. I found the gym easy to use and began working out. The facility was often dirty and I had a difficult time finding someone in the office during advertised times. They don’t have lockers, just shelves to put your items in. I brought my phone in my gym bag and had it stolen. The gym was helpful in pulling up video and identified the thief. It was a nightmare. Replacing phone, canceling credit cards/bank cards, filing police report, etc. I run a business from my phone so that was a real problem. I did return to the gym to work out but felt very unsafe and was constantly looking over my shoulder.
I attempted to contact the gym many times and was transferred to multiple people to see if I could get a refund for the rest of year as I no longer felt safe at their gyms. Several months later I still have not even got a final response. Disgusted with their lack of assistance. Even if they were not going to refund they could at least have let me know.
I was a member for 6 months and during that time I asked the staff to clean the very dirty, smelly gym. When I got zero response other than "Oh well we cannot please everyone", I send in a comment to the corporate office. The next time I went to the gym I was met with hostility! I was shamed and bullied by the cleaning lady and owner while I was trying to work out over a piece of toilet paper I supposedly dropped! I was so taken aback to attempted to talk to the cleaning lady who told me it was not her job to clean up after sloppy adults! She was rude and the owner and the cleaning lady literally bullied and shamed me because I asked them to clean the gym!
For the past year this has been a good gym to workout at, clean, never a wait for machines and friendly staff. However, they never informed us of the rollover to a second year and club fees for new equipment added. I tried to cancel my husband and son's accounts and had to put in a disputed with my credit card company to stop the fees coming. Now the gym says if I don’t repay those fees the accounts become active again for another year??? I want to cancel all 3 accounts now because I have to have a face to face with the franchise owner because there is no corporate to argue with. Not happy with all the hidden hoops to jump through.
I signed a one year contract in 2014, and decided to cancel in 2018 for medical reasons. When I went to cancel and turn in my key fob, I was instead given a 30 day written notice to sign -- but I thought it was a cancellation notice. The form was not filled out when I left, and I honestly thought it was a cancellation notice. The representative explained that she was going to get another month ($47 dollars) either way. Now if I had not turned in that key fob, I would have been charged $47 for it. So this is not in reality a 30 day notice, otherwise I would be able to use the facilities, which I cannot because I had to turn in that precious key fob. A notice indicates that I would be able to continue using the facilities.
This is an incredibly deceptive business practice. I am disputing it with the Bettter Business Bureau and now a manager who claims that he went over this with me -- but in reality I have never met -- is also claiming that I threw the keys at him. What keys? This key fob is about the size of a quarter, and much smaller. I slid it across the desk, and the representative took it. I don't know who these people are, but they will stop at nothing to get this $47!
ABC Financial handles payments for Anytime Fitness here in Michigan. Evidently they are no stranger to problems with gym payments, cancellations and charges. The Michigan attorney general’s office has filed a lawsuit against Family Fitness after taking nearly 300 complaints this year. (Sept. 26, 2017). There is another gym membership business that may be guilty of the same practices as Family Fitness: ANYTIME FITNESS. I was taken into a tiny office and hard sold on a ONE YEAR MEMBERSHIP with Anytime Fitness of Farmington Hills, MI. only to find out recently that via their deceptive sales techniques I had been put into a 2 YEAR MEMBERSHIP without my awareness.
Then they put you in a essentially bogus contract that they can use to ruin your credit and suck money from you for nothing which is EXACTLY what they have done to me since I asked to cancel personal training and my gym membership this past April. Not only did the franchise owner, Khan, (perfect name for him) REFUSE to cancel the personal training (which he had already charged me $250 Cancellation Fee due to his personal trainer being fired or terminated) he continued to take money from my bank account month after month for the membership and personal training NONE of which I have received.
Now he continues to assert that due to the deceptive sales presentation wherein I was told that I was joining his gym for ONE YEAR, but it was actually for 2 years due to their deceptive AUTOMATIC RENEWAL bullet that they slyly slip into the contract, I owe him for another year's membership in his gym that I have not stepped foot in for months. I recently sent him via Certified Mail, an Intention to Sue Letter for the charges he has made to me for Personal Training I never received due to his employee being terminated and he REFUSED to refund or apply to my membership. I requested cancellation of a 2nd group training after that due to his unscrupulous handling of the first agreement. He took a cancellation fee from my co-worker but REFUSED to allow me to cancel it and has charged me for MONTHS.
I have paid over $1000 for nothing and now I find that I have been tricked into a 2 YEAR MEMBERSHIP when I was told it was for ONE YEAR. Time for a CLASS ACTION LAWSUIT such as the one that has been filed here in Michigan against Family Fitness which has engaged in the exact same kind of deceptive practices. Have you been negatively financially impacted by deceptive practices of Anytime Fitness franchise owners? Please contact me. We are going to get our money back!
Be aware that you can’t leave Anytime unless you pay them the cancellation fee. This policy is very ridiculous and was very hidden on your contract. It has fooled many any ex-customers. I definitely won’t recommend anyone to support such a greedy business.
Gym is open 24/7. You are issued a key fob when joining. Trainers are very knowledgeable and motivational. A lot of equipment and never have to wait for a machine. Best gym ever!
Anytime Fitness expert review by ConsumerAffairs
Founded in 2002, Anytime Fitness is a large gym franchise with locations throughout the United States, Canada, Grand Cayman and over 20 other countries. Members can access any Anytime Fitness location after 30 days of membership.
24 hour access: Anytime Fitness gyms are open 24 hours and also feature 24-hour security. You can use the gym whenever it fits your schedule, even late at night or early in the morning.
Services: Anytime Fitness offers many services to clients, including private showers and restrooms, health plan discounts, wellness programs, high definition TVs and more.
Free pass: New customers can try Anytime Fitness free for seven days. Simply visit their website and fill out a free pass request form.
Fitness classes: Many Anytime Fitness locations offer group fitness classes including Zumba, spinning, cardio, body conditioning classes, yoga and more.
Equipment: Available equipment varies by location, but most Anytime Fitness gyms offer treadmills, ellipticals, stationary bikes, stair climbers, free weights, lateral trainers and more.
Best for: fitness novices, athletes and exercise buffs.
Anytime Fitness Company Information
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- Anytime Fitness