About Anytime Fitness
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The staff was amazing from the time I called to make an appointment and the best news was that I was given a huge discount on membership joining fee which saved me some money of course and once in a while they check how I am doing which makes me feel supported!!
Hello, I have requested to cancel my husband's and my membership due to misrepresentation and fraudulent billing practices. Is there a form that's required to cancel? My name is Michelle ** and my husband is Brian **. We were told that due to my husband's medical condition "we can cancel at any time." We were also told that "we would be charged $45 for my husband's session and $45 for mine because I was signing up to support him and we trained together". We've been charged $180 twice a week 3 months. When we tried to cancel they would not allow us, citing "we signed a contract." This is intentional fraud for profit. Please assist in canceling our membership and reimbursement for the fraudulent charges. Kind Regards, Michelle and Brian **.
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They were great when I join around August of 2020. The gym is great, but I wasn't getting information on certain issues so I emailed them. One of the owners didn't like my email so he confronted me in the gym with 10 other members around. After telling him how I felt he touched my shoulder and said to have fun at the McCandless location (He was not polite and I'll leave it at that). I was like, "Seriously?" That was terrible customer service. You just lost a good paying customer. He DID refund me for that month of $55 and a month's worth of classes of $80. He did send an email and APOLOGIZED, but confronting me in the gym around other members was super unprofessional (maybe he was having a bad day, but at least take me into the office to talk about it). You don't treat someone paying 135 a month like that.
They need to work on how they deal with people. If you can't handle customer complaints you are in the wrong business. I am now going to join the McCandless location. I don't want to ruin this business. I just want them to know what they did was not okay and to correct it. I lost 40lbs in this gym and was advertised on the previous trainers Facebook page about my weight loss. I am success story, but I will not tolerate how I was treated. I do hope they will look at this situation so this won't happen to another member.
When Covid started I called the gym with the hopes they would suspend my membership till after the pandemic. The owner only cared about money. I had to ask corporate to intervene. The owner reluctantly agreed. Turns out the owner lied and is currently trying to send my contract to collections. I requested a copy of any recorded conversations they have and conveniently they don't record their calls. What they are doing wrong and immoral.
I opened my membership with Anytime Fitness under a 2 year agreement that converted to a month-to-month. The month-to-month was converted during COVID. After a few months of charges, I tried canceling. They would not allow me to cancel and would not return emails/phone calls. They required us to come in person to cancel in writing. I had sent several emails and left messages again, none of which were returned and so I stupidly thought my membership was canceled. We changed credit cards in this process and I didn't think of it. I got a notice today from a debt collection service for 6 months of membership. I am now trying to navigate this and all their manager would say is that I still have to follow their procedures and they were "very" supportive of people during that time.
My daughter signed her and myself up for what we were led to believe was a two month membership only to be billed after two months because we had not given them 30 days notice. They clearly misled us as to the terms of the contract. Reprehensible behaviour.
Unworkable, honestly. I sought out a personal trainer to recover from a knee injury. A manager oversold me a package of "8" to sell a lower price point, $34.95 instead of $44.95. Soon after, a trainer got me sick from working closely together, then quit. The gym shutdown with "covid". They continue deducting these training sessions @ 298$ each draining a bank account + $40 monthly fee to a point where my bank account was getting fees. During such time I resourced different options/continued exercises, etc to recovery.
I completed 32 session with 39 paid sessions left. I've spoken many different times with the manager about this and he blows it off or states maybe at the best they can do is take one of those paid sessions off or transfer to another person. When this is their practice who would logically recommend that? So, Essentially this is around 1300k that he "missold" when we goal set. Doesn't acknowledge this. Offered to pay the higher amount on sessions used but they already "took" the money so they don't care.
Understandably neither knew this "covid crisis" would come. However, they still do not follow precautions, masking, point a liability waiver, oversell, have no respect or regard for a true concern or to fix they're mistakes or acknowledge they oversold by 39 sessions/monthly fees 1300k and not even do much of anything. Honestly, online workouts are much more effective. Even if one has a personal, specific goal like I had, they're honestly worthless. Very much so to the point I feel uncomfortable being there after goal or feel a need to close my account due to their access to as their total disregard make me end all relations to protect it. I mean the trainers are nice, fun. I can completely understand why they quit if it's business practice is so off right now.
It's absolutely wrong, they reel you in at a point of need & take advantage mercilessly & refuse to attune their business practice. I would very much avoid! I mean to me, easy fix. $44.95 for the sessions used refund the monthly during shutdown & the overselling, I'd recommend. For any future need or anyone need personal attunement to get through an injury, reach a goal, etc. But no way, stay away.. But it's a real bad vibes practice at the moment. Unfortunately but honestly.
I had signed a 2 year contract and when it was up they forged my signature for a new Contract. Beware of this Company especially the one in new Westminster. They will rob you. Don’t join this guys. Not good. Bad place.
I signed up 2 years ago in AF Cheltenham and have only been once due to losing my job and then in and out of hospital for major medical reasons and surgery. I advised them in advance of my situation however they said they can only hold for 2 months and then they will send me a reminder of the next debit. They did not send me a notification of any of the DD which occurred more then once. I was overdrawn due to no funds on account and they are still harassing me to pay $67 in arrears even though I advised them I wish to close my account.
It is now 2020, and I write this on my hospital bed that they are still trying to debit money from my account. The Cheltenham gym do not listen to their clients or any customers needs and only care about the money. It’s disgraceful and really saddens me how such an established company can continue to do this to people! I wish I never came across this company and will let other people know to be aware.
Spend 400 dollar to cancel remaining contract. Stay away from this place. Cant even workout in this place as all machines are either used by one person that will look at their handphone all the time and is a greedy user. Small place and too crowded. There goes my hard earned 400 dollars. Consider it a charity from me.
Thank you for your attention to this matter in advance. I am an Australian Resident, and a resident of India as well. Due to Covid and family circumstances, I flew back to Kolkata from Melbourne in the month of July. I joined another brand for Gym, in Kolkata since then and continued working out in the gym there until 20th November.
On 21st November I visited the Anytime Fitness, Gariahat Branch (upon reference from a friend and a brand goodwill image that I carried of whilst I was in Australia). At the reception, upon asking for various packages, I was told that the monthly package is Rs10,260/- equivalent to AUD 200 ( approx) and Yearly charges were Rs 27,000 approx. I was not given any rate chart as they mentioned that there is NO RATE CHART SYSTEM. I was also told by one of the girls at the reception that the Contract Agreement will be couriered to my address. I opted for the monthly charge as I mentioned to the receptionist that I will be back in Melbourne soon. I was not given any rate chart which is a usual/mandatory process upon joining. I carried on every day work out since that day and my visiting timings were between 3.00 pm to 5.00 pm IST.
Today at 4.29 PM IST (approx), when I finished my workout, I saw The COO of the company in his cabin and I walked in upon request. I asked him as to why the monthly charges are different from one branch to another in the same city, (as one of my family friend, who works out in the Salt Branch Gym pays Rs20000 annually approx).
INCIDENT: COO of the Franchise Owner, Gariahat Branch, Kolkata, upon asking my question started raising his voice while addressing my query and started to intimidate me by saying that I do not know the city rules, and that I have no clue of the per square feet area cost, and that real estate prices vary and his tone was leading towards threatening and intimidating one.
I started getting very scared and I walked out of the cabin and I approached the general reception area where there were two girls and CTO. I was feeling very nervous by his intimidating behavior and was speechless to understand that my right to ask about my monies that I spend towards the fees was not entertained. The girls at the reception were aware of the uncomfortable incident that is happening and they comforted me and mentioned that they will call the COO to address the matter in a better way. COO came to the reception after 10 minutes of my waiting, and he started threatening me by saying that "Go get lost", "Do what you can". "I have CCTV footage and I can delete" and he walked off.
This incident has scared me as much as got me traumatized. I have sent several emails to the AF HQ India, and as of now, there have been no such evidential/concrete steps taken to identify and resolve this matter. I was told to contact the owners of the Franchise for Gariahat Branch, which I did, and to my dismay, they were constantly trying to pressure me to believe that I am wrong. The Branch Manager of that gym did witness the wrongdoings by the management, and upon speaking up he was fired from his role. A NEVER VISIT OR NEVER PURCHASE BRAND, THIS IS UNFORTUNATELY.
Anytime Fitness author review by Joey Thurman
Founded in 2002, Anytime Fitness is a large gym franchise with locations throughout the United States, Canada, Grand Cayman and over 20 other countries. Members can access any Anytime Fitness location after 30 days of membership.
24 hour access: Anytime Fitness gyms are open 24 hours and also feature 24-hour security. You can use the gym whenever it fits your schedule, even late at night or early in the morning.
Services: Anytime Fitness offers many services to clients, including private showers and restrooms, health plan discounts, wellness programs, high definition TVs and more.
Free pass: New customers can try Anytime Fitness free for seven days. Simply visit their website and fill out a free pass request form.
Fitness classes: Many Anytime Fitness locations offer group fitness classes including Zumba, spinning, cardio, body conditioning classes, yoga and more.
Equipment: Available equipment varies by location, but most Anytime Fitness gyms offer treadmills, ellipticals, stationary bikes, stair climbers, free weights, lateral trainers and more.
Anytime Fitness Company Information
- Company Name:
- Anytime Fitness
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