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I joined the Anytime Fitness, Bullhead City, Arizona in December, 2018 and have been there every day (7 days/week) since. During the first week, I asked the manager about the preset TV channels on the cardio machines. He said to me that when the college football is over he will shuffle the channels. He lied. Another lie: he said he would install a pull-up bar by the west wall. He has not.
Another regular member and I discussed about the book-reader always on the same treadmill. The book-reader leaves books and belongings on the machine and goes away - I timed her absence once for over 15 minutes while doing my running on the next treadmill - I say over 15 minutes because when I got on the treadmill she was not on the machine, only the books and belongings. Sometimes, she disappears more than once - I know this because I'm on the next machine waiting for her machine. That is the only machine that won't terminate my run at 60 minutes. I don't want a machine to dictate my workout.
Apparently, that regular member told the manager about monopolizing the treadmill by the book-reader. Nothing has changed to this day, 2/15/2019. There is no locker at this gym, so I have to carry everything, car-key, wallet, money, etc., in my gym bag to every workout station. I belonged to a gym my entire adult life and this is the first gym where I carry my gym bag everywhere. The manager, the first day, said to me to leave them in my car. There is one nasty young woman personal trainer who works there. That is another story. There must be a better gym than this one.
About 7 months ago. Cancelled twice by phone. Saw was off saving account just discovered that was on a diff account and still taking money. The contact number is not in service. I called Holland Anytime Fitness and no call back. Ignored.
The owner/onsite representatives are rude, have no respect for your time, and only want your money. My Fiance and myself joined before the club even opened as one of the first 30 members. Gary (I believe Singh is his real name) met with us to sign the enrollment papers. He was very manipulative and we had no idea that this was a 3 yr contract or else we would have never agreed. We now realize a copy of the contract was never sent to us, partly our fault for not following up.
I recently went into the inquiring about how to cancel our membership due to personal reasons, we were given an email address. The trainer on staff could not answer basic questions, did not how to process a cancellation or even a phone number of who to talk to. It took multiple back to back emails, attempts at getting them to schedule a call with me (did not call during the time frame we discussed), and a meeting scheduled at the gym (Gary was supposed to meet me there at 5pm, never showed) to finally cancel my membership. They did not take any ownership of the issues they caused or remorse for missing schedule appointments.
They charged me $299 to cancel the membership and acted like I was getting deal. They also charge $35 two times a year for a "maintenance fee", another way they are just trying to get more money. Do yourself a favor and join a different gym where the owners respect people's time and maybe reach out for the cancellation reason. If anyone knows how I can speak with a regional Anytime Fitness representative about my experience, please let me know.
I have been hurt and hospitalized and wanted to cancel my membership. I have called on multiple occasions to cancel my membership due to my situation and no one ever called me back for two month. This is a horrible way to treat customers and I think that everyone should know how you treat people. I have still never received a call back. Can someone somewhere call me.
I joined Anytime Fitness Davenport Iowa, and was told I could quit my membership at any time with a $50 cancellation fee. So when I moved I tried to do it. And at first they wouldn’t email or call back. Then they emailed back that they could pause the membership or cancel it which I stated I want it canceled. And they didn’t answer me. And I emailed again and let them know I want to date canceled and they should call me immediately because they just charge my card again! Then somebody called and said they lost their manager. He quit and some property manager called me. They didn’t know how to cancel it so they had to check.
By the time they got back to me they said I had to send a copy of my driver's license showing new address. Which I don’t have immediately upon move. They recommended sending three bills with new address which I did. Then another property manager called me from an obscure corporation stating I needed to send a copy of my license and a written request to cancel which I already did. Does this nightmare ever end?
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So I bought a membership for 1 month because I am a student and I constantly travel. I was told that I could cancel my membership within 10 days by the employee if I was dissatisfied. I found the gym way too warm and inconsistent with my schedule in terms of distance. After going there once, I showed up 3 days into the membership hoping I could cancel, apparently another employee told me that the 10 day refund was applicable only for a yearly membership. Why would your employee mention a 10 day refundable cancellation if he knew I was signing for a 1 month contract. I repeatedly asked him if I was dissatisfied, that I could come and cancel, and he said yes. Now they are telling me that he never said that, so it's my words against his. This gym has inconsistencies, and is dishonest. Please go to another gym, at least they are honest.
STAY AWAY. Facility on Oakhurst Rd. in Largo. Gym is under new manager (Zack) who is absolutely worthless. Machines are constantly broken, A/C in the summer is always broken. Furthermore when I complained about an elliptical machine not working for a month I was told "we called Precor and there is nothing else we can do". Basically taking no responsibility to fix actual gym equipment. YOU ARE A GYM, WHAT ELSE WOULD YOU DO? $30/yr for "maintenance fees" when things are constantly broken is unacceptable. ZERO accountability and ZERO responsibility = NOT ONE MORE THIN DIME OF MY MONEY. Save yours...
In 2015 I signed a contract for 18 months, knowing I only needed the gym for 6 months to train for an event. I used the gym for 6 months, and it was wonderful. As 18 months approached I called to make sure my account would be cancelled. They assured me it would. I got billed for the 19th month. I called again, as I had moved to a different state to ask for the money back and to PLEASE cancel my account. I got billed for a 20th month. I emailed, and called, and wrote a letter. I got billed for another 2 months. I called my bank and put a STOP PAYMENT on the account.
Anytime Fitness sent me to collections and they are demanding $140 for the 23rd-25th months, that I never used, never wanted, never agreed to, and actively worked to avoid. It is now 2019, 4 YEARS LATER, and I just received another letter from their collection agency trying to get money from me, when they owe me for 4 months of invalid charges. A good gym for 6 months is not worth the last 3 years of fighting and a knock to my credit score. Avoid them. Avoid their contracts. Avoid them at all costs.
Staff are great! Facility is clean and tidy... Open 24/7 convenient and to boot they are purple based... Close to home. They explained everything I needed to know and answered all my questions with exceptional knowledge. I would recommend to anyone who wants to get into shape or even just to keep in shape?
I was originally paying $19.99 every two weeks. All of a sudden I’m billed 3 separate time for $19.50 for a processing fee plus the 19.99 in a span of two weeks. When I called ABC Financial they referred me to Anytime because they said they didn’t have a breakdown of the billing - they are just a 3rd party service. Ok? So then I go to the gym and turns out I was billed an extra $60 because my new card declined two times. Instead of calling and notifying me they charged me and waited for me to look at in my email. To cancel my membership they want $175 cash? Sounds like a robbery. I feel like the members of this organization are trying to take advantage of my disability.
I was a member at the Boulder City, NV facility for nine years. Since new owners have taken over approximately 18 months ago things have taken a nosedive. Equipment is not being maintained, owners are non-existent and no contact information is available, and on site managers are part time and many times both are absent simultaneously. They won't even bother to get light bulbs for the ceiling and the hardware store is a block away. They have had a treadmill, an elliptical, and a bike out of service for over three months with no information or updates as to the status of repairs. Many members such as I have transferred to the local Snap Fitness facility which is much better staffed, managed and maintained. The Boulder City facility is 2 miles from my house and a couple of days a week I drive right past this gym 13 miles to another Anytime Fitness in Henderson because that one is so well owned, managed, and maintained. Very refreshing.
I'm a member of Bramhall Anytime Fitness since it was opened and never had any kind of problem with the staff. Since I started, I have seen 2 managers come in, one of them Dani and the other unfortunately I cannot remember the name, but both extremely polite and kind and the gym was always clean. Since I started, I have brought 30 of my colleagues to this gym because it is very convenient for us to attend it during our break. I'm not the kind of person who likes to leave negative feedback anywhere, but unfortunately my displeasure with the new manager Arran ** gave me no other option. When he started to work, the bathrooms that used to be always clean, began to get disgusting. I wrote a note and put it in the suggestion box to clean the shower curtains and wash the floor with bleach as it was very dirty.
Because of a problem in my knee, I have to avoid using heavy equipment, so I use the room with virtual classes all the time. The computer is not working already for two weeks and the response from the manager was "I have already ordered". One of my colleagues asked when it would arrives and he replied, "when it arrives, arrives." Absolutely unacceptable answer coming from a manager.
Today, after 2 weeks without being able to use the gym, I went to ask the "manager" Arran ** (if we can say this is a manager), about the computer for the classes and he said he already ordered and it come from another country and also his ironic answer was, "the gym has other equipment, do you know? Do you want me to teach you how to use them?" I asked the email of his superior or the owner of the academy to express my displeasure against Arran ** and he said he would not give me, so here I am writing this "book" as feedback and hoping that the owner or a responsible person by Anytime Fitness in Bramhall will read this. One thing for sure, I will no longer present even a friend to this academy while this manager is there and hope that this feedback also makes Arran understand that as a manager, this is not the best way to treat the customers.
My daughter has had a membership at a local Anytime Fitness for a little over a year. We only signed a year contract, but noticed that we were still getting charged. She is not currently using the membership as much as she was in the beginning, so we called to cancel. They informed us that we would still have to pay for another month of membership because we are required to cancel 30 days in advance and there are only 29 days from today until our next payment is scheduled to go through. This is how this organization treats loyal customers. Buyer beware.
I joined the Abingdon branch in Jan this year as this was the only 24h gym in the area and I prefer to go late during the evenings due to my anxiety. I phoned the gym in around May to freeze my membership for 1-2 months due to going away on holiday which was fine and it was done without any issues. I called again just before September wanting to cancel my membership due to a medical condition and was told that I'll have to obtain a letter from my GP (due to 12 month contract) however until then they will freeze my account for 3 months. They also said since I was calling so close to beginning of September, The direct debit for September will still come out as normal however it will be taken as final payment when your membership is cancelled. I don't see why I should have to pay for September however I agreed none the less.
Since I had 3 months not to mention I'm quite busy working 7 days a week, I decided to get a letter from my GP during my next check up mid October however I noticed the Gym taking Octobers payment when they should not have. I called in to the gym about this and was initially told to call before 4PM to speak to the manager about this as he works 10-4. I called in the following day and the manager refused to help at all. He claimed I was lying and they have no record of my account being frozen and to pop in the gym if I need to discuss further and hung up. I've since contacted them on Facebook and they have refused to help me and my account is STILL active meaning they are intending to take Novembers payment (which they bloody well won't as I'll be cancelling - £39 doesn't grow on trees).
The gym is refusing to freeze my account even still and they have the cheek to tell me that even if I provide them with written notice of cancellation + GP letter, they will still take November + December payment and won't issue a refund to my Door fob deposit. I work pretty hard for my money and don't intend these frauds to take my hard earned money hence I'm intending to go to court. STAY AWAY FROM THIS BRAND!
I joined this gym because it was close to home. I needed core strengthening after a back fusion. I hired a trainer on top of the already monthly fee. Within 2 weeks I was losing the feeling in my legs. I had to get a doctor excuse to temporarily stop my membership. I ended the membership because I couldn’t return there due to health issues. Long story short 2 years later I find out they were still taking my money out of the bank. I could hardly ever reach anyone in the office. This place is a joke. They refused to refund any portion of my money. Even after my key wouldn’t give me access to the gym once I cancelled my membership.
I joined the gym and paid a year in advance. I found the gym easy to use and began working out. The facility was often dirty and I had a difficult time finding someone in the office during advertised times. They don’t have lockers, just shelves to put your items in. I brought my phone in my gym bag and had it stolen. The gym was helpful in pulling up video and identified the thief. It was a nightmare. Replacing phone, canceling credit cards/bank cards, filing police report, etc. I run a business from my phone so that was a real problem. I did return to the gym to work out but felt very unsafe and was constantly looking over my shoulder.
I attempted to contact the gym many times and was transferred to multiple people to see if I could get a refund for the rest of year as I no longer felt safe at their gyms. Several months later I still have not even got a final response. Disgusted with their lack of assistance. Even if they were not going to refund they could at least have let me know.
I was a member for 6 months and during that time I asked the staff to clean the very dirty, smelly gym. When I got zero response other than "Oh well we cannot please everyone", I send in a comment to the corporate office. The next time I went to the gym I was met with hostility! I was shamed and bullied by the cleaning lady and owner while I was trying to work out over a piece of toilet paper I supposedly dropped! I was so taken aback to attempted to talk to the cleaning lady who told me it was not her job to clean up after sloppy adults! She was rude and the owner and the cleaning lady literally bullied and shamed me because I asked them to clean the gym!
For the past year this has been a good gym to workout at, clean, never a wait for machines and friendly staff. However, they never informed us of the rollover to a second year and club fees for new equipment added. I tried to cancel my husband and son's accounts and had to put in a disputed with my credit card company to stop the fees coming. Now the gym says if I don’t repay those fees the accounts become active again for another year??? I want to cancel all 3 accounts now because I have to have a face to face with the franchise owner because there is no corporate to argue with. Not happy with all the hidden hoops to jump through.
I signed a one year contract in 2014, and decided to cancel in 2018 for medical reasons. When I went to cancel and turn in my key fob, I was instead given a 30 day written notice to sign -- but I thought it was a cancellation notice. The form was not filled out when I left, and I honestly thought it was a cancellation notice. The representative explained that she was going to get another month ($47 dollars) either way. Now if I had not turned in that key fob, I would have been charged $47 for it. So this is not in reality a 30 day notice, otherwise I would be able to use the facilities, which I cannot because I had to turn in that precious key fob. A notice indicates that I would be able to continue using the facilities.
This is an incredibly deceptive business practice. I am disputing it with the Bettter Business Bureau and now a manager who claims that he went over this with me -- but in reality I have never met -- is also claiming that I threw the keys at him. What keys? This key fob is about the size of a quarter, and much smaller. I slid it across the desk, and the representative took it. I don't know who these people are, but they will stop at nothing to get this $47!
ABC Financial handles payments for Anytime Fitness here in Michigan. Evidently they are no stranger to problems with gym payments, cancellations and charges. The Michigan attorney general’s office has filed a lawsuit against Family Fitness after taking nearly 300 complaints this year. (Sept. 26, 2017). There is another gym membership business that may be guilty of the same practices as Family Fitness: ANYTIME FITNESS. I was taken into a tiny office and hard sold on a ONE YEAR MEMBERSHIP with Anytime Fitness of Farmington Hills, MI. only to find out recently that via their deceptive sales techniques I had been put into a 2 YEAR MEMBERSHIP without my awareness.
Then they put you in a essentially bogus contract that they can use to ruin your credit and suck money from you for nothing which is EXACTLY what they have done to me since I asked to cancel personal training and my gym membership this past April. Not only did the franchise owner, Khan, (perfect name for him) REFUSE to cancel the personal training (which he had already charged me $250 Cancellation Fee due to his personal trainer being fired or terminated) he continued to take money from my bank account month after month for the membership and personal training NONE of which I have received.
Now he continues to assert that due to the deceptive sales presentation wherein I was told that I was joining his gym for ONE YEAR, but it was actually for 2 years due to their deceptive AUTOMATIC RENEWAL bullet that they slyly slip into the contract, I owe him for another year's membership in his gym that I have not stepped foot in for months. I recently sent him via Certified Mail, an Intention to Sue Letter for the charges he has made to me for Personal Training I never received due to his employee being terminated and he REFUSED to refund or apply to my membership. I requested cancellation of a 2nd group training after that due to his unscrupulous handling of the first agreement. He took a cancellation fee from my co-worker but REFUSED to allow me to cancel it and has charged me for MONTHS.
I have paid over $1000 for nothing and now I find that I have been tricked into a 2 YEAR MEMBERSHIP when I was told it was for ONE YEAR. Time for a CLASS ACTION LAWSUIT such as the one that has been filed here in Michigan against Family Fitness which has engaged in the exact same kind of deceptive practices. Have you been negatively financially impacted by deceptive practices of Anytime Fitness franchise owners? Please contact me. We are going to get our money back!
Be aware that you can’t leave Anytime unless you pay them the cancellation fee. This policy is very ridiculous and was very hidden on your contract. It has fooled many any ex-customers. I definitely won’t recommend anyone to support such a greedy business.
Gym is open 24/7. You are issued a key fob when joining. Trainers are very knowledgeable and motivational. A lot of equipment and never have to wait for a machine. Best gym ever!
I needed to cancel, as I moved to a remote location over an hour drive to the closest location. On the contract it states I can notify the finance company so I gave them 30 days notice in writing. I got a call from the collections company 6 months later, the gym had continued to try to collect and it was now in collections. I called the Brampton location and spoke to Lauren the manager, and she said I was not allowed to notify the finance company so they didn't honor my cancellation. I explained that it is right in the contract which she obviously never read. She said if I prove it she will remove the collections. I sent her a copy of my contract showing that I can cancel with finance company. She didn't remove the collections which call me daily now, and she won't return calls. Stay away from this company!
Myself and wife went in to start a 7 day free trial, they talked us into signing up, we went to the gym only three times, decided it wasn't for us, but they continued to charge my debit card. I attempted several times to cancel, with no avail, so I canceled debit card. Now I continually get calls from them. They are crooks.
I was very excited to start with this gym, but as I have been here I have been exceptionally disappointed! I finished out my contract and tried to cancel and they put my account on a freeze and then started it back up! I called and told them what happened and they would not refund back the charge! I will never come back to this gym nor would I recommend this gym to anyone.
Scottsdale, AZ - I am a disabled person who wanted to cancel my membership. I explained myself and they continued to charge me. I said, "Well I don't want to argue anymore and my debit card expires next month..." They warned me via e-mail that "my CC runs out next month" so I called my bank and asked for a new debit card with a new number... Finally the billing stopped. Then a month later they billed me under my new debit card for $119.80 and they said if I decided not to continue I would have to pay $500+ to get out of the contract... It's a ruthless company with collecting money is their main concern. I'm disabled now... They don't care.
Like so many others have said this place is a SCAM! They told me when I signed up I only needed to give 30 days notice to cancel, but when I went to cancel Khan said I had to pay for 2 years. Also I referred a friend because Khan told me I would get a referral bonus, but after repeatedly asking for it I never got it. I asked multiple times for statements so I could get reimbursed from my employer and they refused to give them to me. WORST GYM EVER! I would pay twice as much to go to a place that was professional.
Shiesty and trustworthy, make getting out of EVEN AN EXPIRED CONTRACT A PAIN IN THE **. They continued to charge my partner's card for FOUR MONTHS after it the contract was up. Needless to say stay out of this place, they have made our lives a living hell in the past and continued to stay with them for sake of convenience, fortunately we're in a place now where we have a wonderful local gym who knows their members and plays NO GAMES. Anytime Fitness you're a disgrace to the gym community and should be ashamed of yourselves. Karma is a beautiful thing and it has something especially in store for you.
I joined wanting to get my body back after baby. I signed up for PT and got my first two months free. The personal trainer was amazing. She utilized every minute I paid for. Unfortunately after a while of no longer doing the PT thing because let's face it, it is expensive, I stopped going to the gym. The facility was always clean and the equipment was plentiful. The staff was always welcoming when I was there. I stopped going and spent some time focusing on my health in another way and spending more time with my family in the process. With an infant/toddler, working full time, I could not find the time to go to the gym. I recently remembered my membership renewal was coming up so I called to ask about what I needed to do.
They said to come in to fill out a cancellation form but there is a 30 day notice required. It just so happened I was coming up on the 30 days. I tried going to the club and missed the staff by minutes (got there at 1:59, they have signs saying not staffed after 2 on those days). Frustrated, I emailed the club and asked that they accept that as my 30 day notice. The club owner emailed me back the next day, very cool about it, were sending me the cancellation paper in the mail. Got it today. No screwing me over. Accepted my 30 days. No hidden fees. This facility knows how to treat people, no matter circumstance. If I ever get to a point where I have more time, would go straight back to that gym in a heartbeat. In a world full of companies not giving a hoot about their customers, this was refreshing.
First of all the manager wasn’t at the club. I waited there for more than 1.5 hour and when I came back the girl said she won’t be coming today as something came up and she sent me here. It’s a serious issue. The membership cancellation is totally a scam. I came here to cancel the membership within 10 days. I didn’t worked out here a single day and now the girl here is saying that I won’t be able to get my joining fee back which was $112 almost + I have to pay $60 remaining balance + 2 more biweekly payments will be deducted and she said, "Sorry I can’t do anything." Why these guys don’t write it straight on the joining form that whatever you’ll be paying here isn’t coming back no matter what happens. I made the biggest mistake by joining this gym without seeing the reviews about them. My $200 are gone just by joining the gym and not going there a single day because the fob wasn’t working.
Anytime Fitness expert review by ConsumerAffairs
Founded in 2002, Anytime Fitness is a large gym franchise with locations throughout the United States, Canada, Grand Cayman and over 20 other countries. Members can access any Anytime Fitness location after 30 days of membership.
24 hour access: Anytime Fitness gyms are open 24 hours and also feature 24-hour security. You can use the gym whenever it fits your schedule, even late at night or early in the morning.
Services: Anytime Fitness offers many services to clients, including private showers and restrooms, health plan discounts, wellness programs, high definition TVs and more.
Free pass: New customers can try Anytime Fitness free for seven days. Simply visit their website and fill out a free pass request form.
Fitness classes: Many Anytime Fitness locations offer group fitness classes including Zumba, spinning, cardio, body conditioning classes, yoga and more.
Equipment: Available equipment varies by location, but most Anytime Fitness gyms offer treadmills, ellipticals, stationary bikes, stair climbers, free weights, lateral trainers and more.
Best for: fitness novices, athletes and exercise buffs.
Anytime Fitness Company Information
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- Anytime Fitness