Right at Home Reviews

Finding an agency that could provide caregivers that are properly trained to care for bedridden clients has been a real challenge. After reading countless reviews on Yelp and Google, I decided to give the Right at Home franchise in Palo Alto a try. I had high expectations based on what I read, but the level of care I received went beyond anything I could have imagined. From day one, caregivers T.J. and Alexis stood out. It was obvious they were highly skilled and committed to providing professional, compassionate care.

We have been using the service for over four months. We have had very good caregivers for my father with Dementia and poor caregivers that sat playing on their phone most of the times and once had a pregnant caregiver come either her own blanket for naps. The good ones were very caring and genuine and could lift my father in and out of his wheelchair and cook for him.

We have had home health care giving services for my husband for 4-5 years. In that time, we've been with 3 agencies, and more caregivers than I can count. We are now with "Right at Home", Austin, Texas area, and our caregiver is Erin **. Erin is a very welcome surprise. We had lost hope that there were any home health aides with caring compassion, or that take pride in their job. Erin comes to us 3 days a week to assist my husband. He is 100% disabled, Viet Nam, 26 year USAF Veteran. Unfortunately, so many Veterans are treated with disregard, and disrespected as a normal occurrence. I pretty much stay on guard for his safety and care.

We had a bad experience with a "Right at Home" staff who showed up late and exhibited dangerous behavior when she visited me last Saturday, Feb 8. We had three hours and the other caregivers are usually done with everything on the list in two hours and then we have time to talk and relax. But this lady was mean and pushed and shoved me in the shower, then stepped all over me and bumped me hard with the shower chair on my right shin, which is still bruised (see photo). Instead of apologizing for the way she treated me, she got mad and left me sitting there with the water running and told my daughter to finish my shower. My daughter agreed to take over and asked her to put the dishes in the dishwasher, but the videos show she was walking around the living room area bending over the side tables a few times but not cleaning.

*** Veteran with 100% service connected disability*** Family backed out before starting due to delays obtaining a signed copy of the 6 page "service agreement" which was required at a "Meet and Greet" in our home. The service agreement was unsigned by a Right-At-Home staff but did show the veteran spouse's signature. Fees and collections including a one hour $75 drop in fee did not mention the Veteran's Administration as Payor. In the 5 day period waiting for a signed copy of the contract, a staff called the veteran's spouse on her cell phone and requested the veteran's full social security number. Two days later, the owner texted the veteran's spouse and requested a click confirmation of her e-mail address. The Meet & Greet by scheduler and aide were troubling for arrival in separate cars 30 minutes apart, never meeting the veteran, but accruing time worked before walking to the door together.

Terrible communication and follow up, I can't say enough how this adds additional stress on a family. Most of the caregivers are friendly, however their skill levels vary wildly. Some don't have basic hygiene skills. Considering how much the company makes versus the actual caregivers, you would think they would use that money to create a more effective accounting and management team. I will never use this company again.

They sent an illegal from Haiti. She cannot speak English. She speaks a little Spanish as do I. It's really not enough. She speaks French and I don't. I have to dictate into my phone and then translate it. I have to train her for every job in the house. The company is terrible and does not keep their word. This is in Lynn Massachusetts. The local office I believe is in Peabody Massachusetts. Stay away from these people.

The Townsville Right at Home service was provided to us through Carer Gateway - it was meant to be a means of support. Right at Home Townsville made this an incredibly difficult and extremely stressful experience. The lack of communication, lack of transparency, lack of honesty (eg - lying about referral receipt, hanging up intentionally when I called to ask about resumption of services), the gross over charging for cleaning services - the entire experience has been terrible and despite the people who came to our house being lovely, I would not recommend Right at Home Townsville.

This Company works With the name Right At Home and for some reason it doesn't appears on the DEO when you apply for unemployment. It appears as Glem Health Inc. I got to know this when I work for RAH and Had to give information to the DEO unemployment. Well I really don't know too much about it or what is the purpose or if is the HR of the Right At Home Agency for the seniors.

I signed up with Right at Home & they had someone set up to start. The lady never showed up. I called Right at Home to advise this and they immediately sent a replacement who came out & said she could start the following day. The lady sent me a text the following morning advising that she was sorry but could not be there because she got pulled over. That was it.... No more communication from her or anyone from Right at Home; no explanation or apology, nothing. I had to come home & take care of my mother.

I signed up with the Plainview Right At Home care for my elderly mother. To say I was extremely disappointed in their services and health aides would be an understatement!!

We hired this service one year ago to assist my Dad with caregiving of my Mom with Alzheimer's. The individual franchise owner provided good service and was easy to access. Just a few days ago my Dad received an email saying they were closing the business at the end of the week - only 3 days notice! The franchise was closed by the parent company since it had not achieved its goals of additional client growth although the franchise owner said his business was running smoothly. It is completely unacceptable for a company that exists in order to provide services for people who are dependent on their caregivers to close their doors with such short notice. If they truly cared about the people they serve and who provide their salaries, surely they could have kept this franchise open at least two weeks to give adequate time for finding replacement caregivers. Quite obvious their main concern is money rather than care of clients.

I hired the agency to take care of home and meal prep, so that I could go to my rehab services. Instead I had to stay home with each of the workers because they didn’t understand what to do. Both workers were unable to put things back where they found them, leaving my small apartment with the trip and fall hazards like a broom dropped across the floor and small trash containers in random places. One of the helpers actually damage, Watch out photographed and sent of the company but they did not take responsibility, And said it was her word against mine and clearly they thought I was a liar. I was treated with disrespect by the company and above all that was most problematic to me.

Used this service for my disabled wife to get a ride to dialysis and back. They sent an elderly woman who can't drive at night for a 6:30 am ride, so my wife drove herself and the Right at Home person rode along, and performed one service - putting her wheelchair in the van and taking it out, for a total of $94. Seems ridiculous to me to pay someone you don't know to sit next to you while you drive yourself.

I needed help with in home caregivers to support my husband following brain surgery that left him permanently disabled. This company assured me they run background checks and would not place anyone in my home that they would not place in their own homes. While not all caregivers were criminals and some were good, they placed a young woman with my husband 12 hours a day, three days a week, who had been arrested earlier the same year and had been in jail a few years earlier. She was a recovering addict with a difficult past. She was a deceptive, manipulative liar who wreaked havoc in our home. I would not recommend using them unless you personally see the background check results and have opportunity to interview each caregiver carefully.

We have had this company for two years. Half of the caregivers do not speak English, don’t follow the ‘care plan’, always in a rush to leave, and owners are inconsiderate and RUDE - so is the nurse “manager” - they should NOT be running a business let alone employing such terrible people who are only hired to basically babysit your loved one (on their phones most of the time)! FURIOUS!

RAH in Ogden, Utah. Don’t get involved with them. The big problem we had was with the owner, she constantly lied constantly to cover her ** about not returning calls, blaming caregivers for not being at someone else’s house when they were scheduled to be here and were actually here. Please don’t use their services. And if you’re looking for work, please look elsewhere.

I wouldn't recommend this service (Right at Home - Pinellas County) because they can't be depended upon to show up. Some of the assistants don't like to do the light housekeeping that is listed in their service contract. We simply couldn't use them anymore due to no shows.

Was employed to Right at Home @ 212 Medford Ave in Patchogue, New York. I was employed as a caregiver working 4 days live in 24 hours. After months of issues with my salary and my many requests for direct deposit I had no choice but to quit. Right At Home presently owes me a final check and is refusing to pay. At first they said my check was not released because I did not mail in time sheet. I had given my time sheet to the weekend girl to deliver in person as she drove and lived in area. Today agency said Medicare is investigating because they suspect I was forging clients signature. They said signature on my time sheets does not match that of previous aides. I called daughter of client who called agency to clarify. Daughter said coordinator was very rude and tough and they had no choice but to switch to a new agency.