MEDVi Reviews

Letha was prepared for every question I had. Answered a ‘what to do’ for every minor symptom that had presented to me over the last few weeks. With the holidays, encouraged me to keep moving to work the magic and hydrate best practices with electrolytes. I found it informative and spot on go where I am in program.

Joining MEDVi was one of the best decisions I’ve made for my health. I’m down 19 lbs, have noticeably more energy at work, and finally feel free from constant cravings that used to control my days. The program’s guidance, structure, and ongoing support have truly been worth it, and I feel more confident, motivated, and in control of my health than ever before.

For the first time, weight loss feels sustainable. I’m down 17 lbs, sleeping better, and no longer battling constant hunger. MEDVi’s support team is warm, knowledgeable, and genuinely helpful throughout the journey.

MEDVi has been amazing to work with in my health journey. It has been an easy process with very helpful and supportive people. Whether it a text, phone call or through email someone is always there to answer any questions you may have. I’m excited for what the next year will bring and I have MEDVi to thank for that.

MEDVi and especially Angela, my account rep, have been very accommodating in helping me on my weight loss journey. The pharmacy they use ships quickly and they provide extra supplies. The first month's supply took a while to receive, but since they switched pharmacies I receive my orders within a few days. Great company!

I really loved talking to my Coach Tia! Not sure of spelling. She was relatable and super friendly. The call started about 5 minutes late and I was just about to leave thinking no one was coming. She's offered so good suggestions for my journey.

Was very informative and polite. It's good having a face to face conversation. Very pleased to start this journey and am looking forward to being successful in it. If you have any questions you can call them anytime at your convenience.

The process to enroll is fairly seamless, medication delivered within several days. Great supply of resources to access for questions, support and discussion. I’m 3 weeks in and seeing results. I look forward to the coming weeks and sharing my success.

This was a Very easy process. The Help and guidance I have received has been so helpful and encouraging. I will definitely recommend to my friends and family. I have been struggling with my weight since Covid and then along came menopause and I gained 30 pounds that just will not budge with diet and exercise. So far I have not had any nausea or side effects, but my hunger level is way down and I am very grateful to this amazing team of people helping me feel good in my own skin again!

Always a great experience !!! They listen to you and really try to help you with every aspect of what you are going through month to month. I always feel better after a call than how I started it off with!

MedVi has been a wonderful experience and I look forward to a very successful future for myself! Everyone I have come in contact has been professional yet compassionate. My prescriptions has arrived very quickly and have clear instructions on how to administer. Do not hesitate to give MedVi a try!

I am so upset by this company. They had a sale for Black Friday and I decided to order. Literally an hour later I called and canceled and said I needed a refund. They said that was not a problem. Then, 2 hrs later, I got an email the prescription had been filled. I called immediately and they said they were so sorry, they were canceling it and I would still be refunded. I waited on the line for the other department that was supposed to handle it and never talked to them, so they said they would call me back.

The structured yet easy-to-follow MEDVi program helped me lose 26 lbs and regain balance in my daily life. I feel more centered, and the supportive team made every step feel realistic and empowering!!!!

MEDVI is great if they send you what you have paid for. On November 15th, my order was filled. It shipped on the 18th and arrived on the 19th. I had requested a refill of Zofran. At the same time I requested a refill of the Tirzepatide. I did not receive the Zofran. My dosage had increased, which means the nausea increased. The only way to request a refill of the zofran was to request a refill for the Tirzepatide too. In the refill form, I left 3 messages stating I did NOT need the Tirzepatide, I only needed the Zofran. NOBODY who receives these refills under stood. I received a message through the app, an email, a text message and a phone call. All from different customer service reps.

Hello. She was very informative about the information and that she gave me the instruction. Had to fill out everything which I would rather confuse in the beginning and she corrected that. Overall it was excellent.

My first appointment with MedVi. It was quick, but informative. I was allowed to ask questions, and comment. Made a couple of small goals to work on which were very doable. I have a month to work on them. Looking forward to my next appointment visit.

My coach was very helpful and helped me choose reasonable SMART goals. She asked about side effects and was able to help with a possible solution for my one side effect. I’ll give it a try and report back at my next meeting.

Mitzi was very professional, to the point and fun. She highly encouraged to go with a hundred and thirty grams of protein versus a hundred to increase muscle mass. I appreciated her insight. Thank you!

I wasn’t sure what to expect from MEDVi, but I’m already down 15 lbs and feel more energized than I have in years. My appetite is manageable, and the simple, effective structure makes sticking to the program surprisingly easy.

I had been using Lilly Direct for my tirzepatide prescription. It got to be expensive, so I tried Compound tirzepatide through Medvi. When I received my vial it was dark red and very thick. I had a hard time getting it into the needle but thought that was because of the B12. I went to take the last injection and there is nothing left. The color was so dark I hadn't noticed that it was empty. I contacted the company 5 days ago and I keep getting told they will have to get back to me. I am so disappointed and will be going back to Lilly Direct. I guess you get what you pay for.

Care coaching session was great - goal setting is not something I’ve done much before, and I like that we discussed and decided on a couple of things to work on over the next month. Counselor was friendly, non-judgmental, helpful and knowledgeable and I think continuing with these sessions will help keep me on track and motivated! My first injection was yesterday- feeling hopeful!

MEDVi gave me the reset I desperately needed. I’ve lost 21 lbs, feel calmer around food, and finally have steady energy again. What impressed me most is how well the medical team listens and tailors the journey to my needs.

Working with MEDVi and their medical professionals has been a seamless process. Also, the most affordable provider I've found. No hidden fees or difficult contracts and my product arrived as discussed with physician. They have been most helpful in beginning my weight loss journey. Thankful for my Individual account manager available for questions and concerns anytime I need them. I'm looking forward to the coming months.

I started my weight loss journey two weeks ago. This was my first coach visit. It was nice to be heard and also given advice. I would highly recommend this. I received my package with instructions and everything arrived as I was told. Got my package in a couple of days and I started the next day. I have not had any side effects.

MedVi has been great to work with. In just 2 weeks, I have lost 3 and a half pounds. I would highly recommend if you're considering a GLP1 product, contact the MedVi rep and discuss your goals, and the rep will be there to support you in your weight loss journey.

Medvi sent me one vial of semiglutide with the medications label saying one vial was sent. The instructions said the vial was for one month. A month later I called Medvi asking when the next month would be sent. Medvi said I was sent three vials of semeglutide for 3 months. I told Medvi I only received one vial. I sent photos of the label on the semiglutide that clearly states one vial was sent. I have sent all requested information regarding the missing vials to Medvi. I pre-paid Medvi for 12 months of semiglutide and the very first order was missing 2 vials of semiglutide. Medvi will not send the missing vials to me and wants to charge me for the missing vials. I have filed a dispute with my credit card company. DO NOT BUY FROM MEDVI

I enjoyed my first Care Coaching Call with BreAnna. She addressed my needs and gave me a brief overview of our goal setting meeting. We then discussed and set 2 goals for our next visit, one food-related goal and one activity-related goal. I was pleased with our results and am excited to get started!

This company is **!!! They stole my money then cancelled my account. I had to fight to prove they took it and then had to fight for a week to get my medication. This has happened multiple times. The customer service is a piss poor excuse for customer service.... This company should NOT be allowed to care for anyone medical needs and should be shut down as they are a bunch of thieves. I would give negative stars if I could.

I felt so comfortable with my care coach today. It felt like I was confiding in a friend! Thank you, she was very caring, a good listener, explained in detailed and answered all my questions and concerns.

My experience with MedVi has been top-notch. The support and resources offered are amazing. I would recommend MedVi for a full-service GLP-1 provider. Customer service is great and Shelby has helped answer any questions I’ve had. They also have several bundle plans that is nice too.

The Medvi experience has been great! The providers have are very supportive, focused on managing your symptoms and finding the best solutions that work for you lifestyle. I am very happy with the virtual care.

I began my journey 9 months ago. So enjoyable a company to deal with. Even got my own account manager, Angela, whose thoroughness sets the bar. I’ve lost 45 lbs, couldn’t be happier. Monthly questionnaires reviewed by MD staff adds a comfort zone. As being a very sensitive personal issue, I feel I’m a patient, not a client.

The session began on time, and I got a reminder. The coach was very kind, clear in her advice, asked questions and helped me make a goal. She answered all my questions, set up a new date, and explained the next steps.

Great first impression. All care providers have been great! This service is a godsend, especially because my insurance plan doesn’t cover GLP-1s. I’m feeling hopeful that this tool will help me in my weight loss goals!

When I first did my order, the price was much more than advertised. So I contacted and asked to cancel. I got response back that advertised price was not for what I ordered. So my account was cancelled. But my credit card was billed anyway. But the purchase was blocked since credit card company thought it was a scam. I tried to cancel again, but my Medvi account was canceled, so I figured...no worries. One month later, I get another credit card alert that medvi is trying to bill my account. Once again blocked. And again I just sent them another notification that I had canceled.

Scam. They charge you on the very first day, then they drag their feet trying to not ship your medication until they can charge you again. When I met with the nurse practitioner, she told me that she would send me an order for lab work that day. I told her after seeing many specialist I have tons of lab work. She said if I could upload it that day she would ship the medication that day. There was never anything put on my portal as to which tests she wanted. I've had daily contact with customer service. They sent me her order, which never did appear in my portal. I immediately uploaded all of the required lab results.

Great customer service. I was new to the process and seen that the app message care team was there to guide me the whole way through the process. I was a bit anxious and confused at the beginning with the labs and timing, however, as I stated, the customer care team was always there to help. Glad to be working on my health and having MedVi on my side. Thank you for the Care Coaching. What an exciting time for me. TY everyone for making this opportunity available to me.

Shelby was great! We spoke before I took the first dose. She answered all my questions and was it the light to talk to. We discussed the plans, the side effects and what to expect when I reach my goal weight.

The compounded Tirzepatide is effective. I saw a pricing discrepancy, but alerted my account manager, Ana and she promptly replied and is sending a refund for the difference. Thank you! Great customer service.

I’ve been very pleased with the process and my results! The decrease of my inflammation was almost immediate and overall feel better and I know my health both emotionally and physically is improved. Rj

My wife used MEDVi since they advertised Tirzepatide for $179 for 6 months all over social media. They don't really have it, and instead sent Semaglutide, a different not as effective drug. They they auto charged me double the price for the same bait and switch drug a month later.

Worst customer service! Nearly impossible to cancel. They will put you on hold and continue transferring you to people trying to talk you out of canceling. I was on the phone for more than 40 minutes.

When signing up I did not notice till after that yes the first month was 179 and 299 and up for the remaining.. Okay... Then I received my first month medications. I never heard from them until I refilled my meds on the third week. To find out that they were using an unscrupulous pharmacy to provide my new medications at Boothwyn Pharmacy a pharmacy that has numerous fines for un-inspected facilities and not quality products.

Medvi charged me twice the amount I paid for the first month, without informing me of the increase. When I attempted to cancel my order and get a refund 6 hours after placing the order, I was told that it was too late and that a refund wasn't possible. This company is a giant SCAM. I don't know how it is legal for them to charge you twice the agreed price without informing you of the price increase. Avoid this company at all costs. If they did it to me, they have surely done it to hundreds or thousands of other people.

They are a group that doesn’t put consumers first. Do not order from them. Please go through your primary care physician. This is a health risk and this company only cares about getting as much money from you as possible. They take your order, do not provide all of the information needed to understand the side effects, their drugs are not fully tested and you get no time to review after they give information on the prescription. You get stuck with those drugs that you are not comfortable consuming because they haven’t been fully tested, with no refund. They say they are following federal laws, but all they are following is pharmacy ordering rules, which they should have never ordered without consumer’s informed consent. They are a complete scam and are not good for your health.

MEDVi has reshaped my daily routine in the best way. I’ve lost 16 lbs, my mood stays steady, and I feel stronger each week. The structure keeps me accountable without feeling rigid, helping me stay on track consistently.

I think the service advertised is deceiving. You don’t get what you pay for. (I thought I was getting tirzepatide. Instead, I was sent semaglutide.) When I complained, customer service was not helpful!

I found a charge for $747 on my credit card. I NEVER signed up for this program! I did not research this company. I am cancelling my credit card and disputing the charge. This is a "monthly wellness plan", which I do not need an did not sign up for. BE VERY WARY!

I've been getting ripped off by this company for months and tried to talk with someone about it but they just dismissed my complaints. Meanwhile, the company is charging me top price, $400 a month and then they provided me with less than what I need to be able to lose the weight. They know what they're doing, they instruct their medical team to give the least amount for the most price, regardless that, NATIONWIDE, all these medications have been reduced as required by LAW, but somehow, MEDVI still wants to charge me $400 a month. Once of the representatives said I would get a $50 off but that also never happened. They have different levels of approval and if someone give credit, the next level will remove that credit from your account. RIP OFF and yes I am reporting this company to the Better Business Bureau. WOW. WHAT A SCAM.

I filled out the application, never spoke with a medical professional. I put my charge information thinking the price was pretty good, But I never agreed to membership fee or to ship me injectable meds, I was trying to research oral meds in place of injections. Gave up for the night. Woke up to a $1755 charge and $200 plus charge. Immediately I contacted the company by phone and spoke online requesting cancellation and full refund. They gave me some runaround offering a discount and trying to convince me not to cancel.

This company auto charged and stole $399 from me and won't give a refund. Product was not received. Garbage customer service. Called multiple times, placed on hold several times. They cannot procure a tracking number for a refund, have not idea where the money was refunded to. This is a REALLY REAL SCAM. They deserve a class action lawsuit.

There is no doubt that Medvi is a great company. I'm taking a GLP-1 and I've had nothing but excellent results. With Medvi, I've lost 85 pounds with no side effects. I highly recommend it! Excellent customer service.

I would steer clear of this company. They give you a discount the first month without making you aware of a $500/month jump in price. The fee is processed without warning and then I never received the product. I reached out to cancel and I’m assuming I’m talking to AI because they repeat themselves over and over. I still haven’t been issued a refund. Terrible customer service!! And I’m being penalized $80 for a telehealth consult that never occurred. I would suggest never using this company. There are several others out there.

I ordered the pill form. I was not informed I would have to “meet” with anyone to receive the medication. Within a short time, I was notified I had to meet with someone for a consultation. This alone is very misleading because at checkout when I paid for the pill, it was confirmed I would receive the medication quickly. So that is very misleading. They want you to purchase the medication and then they add another hoop you have to jump through to get it. I work full time, so between being notified I had to meet with someone, I caught pneumonia. I informed the company immediately that I would be delayed in the online meeting due to illness. I got very ill.

This is a huge scam. I followed their instructions exactly for two months and saw zero results. When I requested to cancel, I was told I didn’t qualify—essentially because I hadn’t paid them enough money within their required five-month timeframe. If you want medication that actually works and a company that treats customers fairly, choose anyone but them.

Tried product for one month and saw zero results. MEDVi charged my account for the second month while waiting on my approval to refill the prescription. I never gave the approval but yet they went ahead and charged my account $399 while awaiting my approval. The charge should never happen until approval is given. Cancelled the scam and now am trying to get my never agreed to 2nd purchase refunded.

Updated on 01/01/2026: No resolution was ever received! My medication finally shipped after I called daily for a week and it took me reaching out to their “pharmacy” to finally get a direct answers. They figured since my medication shipped all was well. No resolution was offered unless I wanted to go through all this again for another month!!! NO THANK YOU!!! There are far better companies out there to work with! The fact they give 0 communication to let you know the price is going to double between month one and month two and then they just copy and paste the same general statement every single time you contact them! My original statement stands! Stay far away!!!! Do not recommend!!! Horrible experience

I was previously getting prescribed a glp1 by a different company and pharmacy. The product I received worked great but the raised my price $100 more per month and that became unaffordable. I switched to Medvi because prices were better for the same medication. I started on the same dose I ended with with the previous company but felt nothing from the medication. So next round I upped my dose and still feel nothing and I have a full appetite. I started checking reviews for the pharmacy that filled the medication and other people had similar issues as me…I contacted Medvi to cancel and had to explain my reasoning to cancel multiple times. Then I was yelled at by the rep, she told me Medvi only fills my prescription, not another pharmacy. WHAT??? The pharmacy label is Link Pharmacy out of Texas. I don’t trust this company

I purchased a 3 month supply of weight loss medicine through them. I spoke to a representative and asked the name of the pharmacy producing my medication and I was told it was Boothwyn Pharmacy. I did research on the pharmacy and found out they are being fined 1M dollars for using unlicensed facilities to produce weight loss medication. No longer feeling the medication safe, I requested a refund. The company only refunded me two months, they said the first month was processed and could not be returned. I never got an email with the shipping or delivery date for the first month medication, never received it. They basically stole my money and are not advising their customers of this unacceptable situation with Boothwyn Pharmacy. I truly only write this to warn others for their safety.

Read the very fine print. The place where the glp one compound is made is FDA approved. The final compound you put into your body is not FDA approved or does the FDA recommend you use it. Caveat emptor people, these are scams all of them

The ordering and delivery process were smooth and seamless. The weekly ** injections worked as described, curbing my snacking and double helpings. So far having a 2-3 lbs per week weight loss and feel great.

T.E.R.R.I.B.L.E. Customer Service. I cancelled within a month and still have not received the medications I paid for. I recommend that you go to any other number of online companies offering compounded GLP-1 medications.

My first month vial of ** was supposed to have enough meds for 4 injections of 50 units and 30 units extra. It only contained enough for 3 injections of 50 units + 30 units. I contacted the company immediately and have been back and forth with them for 4 days begging them to send me the rest of the meds that I had paid for. After 4 days I have received nothing and my requests to be made whole go unanswered. Please investigate this company before signing up for any services from them.

I signed up for MEDVi weight loss injectable medication and the sign up offer is at $199/month. There is nowhere that says $399.01 / month after the first month. I called in why I was charged $399.01 the second month and they told me that $199 is only for the first month. When I saw the credit card charge for $399.01, the order was not even shipped yet and I called in the phone # that the online chat support asked me to call and the representative said that she has escalated the issue and that I will be getting a refund. 5 minutes after getting off the phone, I got an email saying that they won't issue a refund because the order has already been prepared / in transit. I know 100% they have not been shipped yet as the order was just confirmed. I told the rep. not to ship it because I don't want the product and I just want a refund. At the end, they won't issue any refunds...

Medvi has been such an amazing provider to work with. I went from 198 to 148 in about 6 months on compounded **. I’ve never felt better! I make healthy choices when it comes to my meals now. I know it’s important to eat a lot of protein and drink a lot of water. I lift weights to keep my muscle mass. Only complaint I would have is that I’ve had to buy new clothes! I have not experienced any sickness from the medication. The only time I don’t feel well is if I eat too many carbs/sugar. The injection process is so easy. It doesn’t hurt at all!

Signed up for the ** with several advertisements for $149… I had screenshot all the ads saying for ** was told it was only for the other meds…should have known then… I had a video chat with Nurse. She was very nice and we both decided it wasn’t going to work for me due to I was taking a higher dose and she would have to start me on a lower one… She said she would cancel my membership… I followed up the next day making sure that it was canceled and was waiting for a refund…then again 2 more times by email…my portal says it was canceled… Then I get a message my Rx is on the way… Several emails and responses that they aren’t going to return my money.. This was no fault of my own… The mg they sent for one month is what I’m taking for one week… They said they needed 24-48 hours to cancel when they had 6 days…

A months ago general inquiry led MEDVi to charge me $299 a WEEK for services not provided and products not ordered. The initial charges were refunded. Six months later, they again began unauthorized weekly charges of $299 for services and products not provided. My next step is my state’s Consumer Protection Division to receive my refund and confirm cancellation of ALL contact or communication with the company. This company is unethical and violates SO many laws. Attached image is most recent illegal charge from 12/14/2025.

I chose this company's service because of their convenience, reviews and prices. I initially subscribed with their service for 3 months with a discount. Then, after talking to some friends, they encouraged me to try the service longer, to see better results. Before I even see one of their doctors, I immediately called and asked if I wanted to switch from the 3 to 6 months service, would I get the 6 month discounted price. They told me over the phone that I could definitely do that, that I would have to pay ONLY for the difference from the 3 to 6 month service subscription.

Hi- I think it’s important for consumers to be aware of my situation. I will try to keep it brief. I purchased 3 month supply of GPL-1, and the first round of meds were received with no issues. The 2nd round was shipped and received on 11/19 but the medication container was broken and some pills were smashed. I called Medvi, the representatives were nice, asked for photos and explained the next steps for replacement.

I have in 2 months since starting the program, lost 6lbs and my AIC has dropped from 6.4 to 6.0, with recent lab results taken at the beginning of November. I have referred MEDVI to my family and Friends, especially those struggling with weight and high AIC.

Many reviews center around customer service, charging for medication that wasn’t received or questions about the quality of the medication. Patients should be concerned more with the standard of care and in my case the failed duty of care provided and the malpractice around error and failure to provide refills. I signed up for a 6-month treatment plan and prior to being accepted disclosed all the medications I currently was taking and the fact I had a blood disorder that would be with me for the rest of my life. This in addition to being provided on my intake forms was also discussed in preliminary interview. No issues were discussed or concerns shared and I received my first 1-month medication package.

Easy to sign up, difficult to cancel. The cancellation process was very long and drawn out with multiple holds and switching of personnel to complete. The personnel were polite, but the heavy accent made them difficult to understand. They tended to ask non-business related questions either as a tactic to appear friendly or intentionally delaying the process. Attempts to make an appointment resulted in every selected time returning a result of "Appointment time no longer available." This was after 15-20 attempts. They should not list times and dates if none of them are available. They get an extra star for politeness.

The product worked well. The customer service was horrible. The change the price without notice. The change and date they charge without notice. I was told different stories from every customer service person I spoke with. I would not recommend using this company. There are more honest people to do business with.

Medvi was so easy to use. Prescribed Tirzepatide w B12 mixed in, for 2 months. Went from 158, down to 138. I'm (M) 5'8 and over 50. Weight came off daily. This stuff made me feel full immediately, so I ate less, and just didn't feel the need to overeat. It was interesting. My brain said, "Naw, we're not eating that stuff..." That, and I had the normal gut nausea feelings the first week. You deal w it. All side effects dissipated after 2 weeks. Be sure to drink TONS of water and lotsa fiber. You're eating way less, so you'll poop way less too the first month. Gotta stay hydrated and pushing things thru. Tirzep pretty much resets how you look at food and the amount that you consume. Its hard to overeat. Your brain says, "You've had enough now, stop!" I'll never go back to how I used to eat. Sugar? Nope, I stay away from it. Ultra high processed junk? Nope, won't do it.

My experience with MEDVi has been unbelievably frustrating and unprofessional. When I tried to cancel my account and subscription, the company refused to process my request unless I provided a reason they found “acceptable" with Nathan **, Patient Advocate Team. I stated very clearly that I was dissatisfied with their customer service and simply wanted to switch providers—but that wasn’t enough. To make matters worse, the agent I spoke with tried to guilt-trip me into staying. They used reverse psychology, telling me that by canceling, I was “undermining my weight-loss goals.” That kind of manipulative tactic is completely inappropriate and unethical. A customer’s personal goals are their own business, not something to be weaponized in an attempt to prevent cancellation.

I originally signed up for weight loss, but I ended up feeling healthier overall. My blood pressure improved, I’m less bloated, and I don’t feel exhausted all the time. Losing the weight has been amazing, but feeling like myself again is even better.

No stars; that’s what I’d prefer to give, just as I received no medication. I signed up, but decided not to go through with it. I never had a consultation with a doctor. Medvi charged me the initial $179. No attempts were made to get in touch with me. For the next 2 months, with no meds sent out, I was charged $299 each month. On the 3rd month I caught the charge on my credit card. I called and was told that they would refund me for that month, but not for the previous 3 months. They said it was in my “contract” I could only be refunded for the 30 days current. I made sure it was canceled. The next month, another charge. Called again and they refunded for that month.

Even though my BMI was in the ‘normal range,’ my post-menopause body didn’t feel normal to me anymore. Losing weight became extremely difficult no matter how carefully I ate or how much I exercised. I knew I needed support but didn’t qualify for GLP-1 treatment anywhere until I found MEDVi. They took the time to understand that everyone’s body is different and that everyone’s ‘normal’ doesn’t look the same. Being accepted made me feel seen and supported. The pricing is reasonable, and their customer service is exceptional!

I received a Black Friday marketing email for 179.00 I'm guessing intro only. I went through the online screening process and selected the pill version of Semaglutide GL-1 and then got a confirmation email that said I would be receiving the injection form. I immediately contacted support to let them know I was being sent the injection form when I order the pills. I hadn't received any updates on my delivery so I called support to then be told in order to get the pills, it would have to pay another 100.00. This is a bait and switch operation, beware! I would not do mail order injections especially given my age of 72 without Dr supervision. That's crazy. Correction a week ago I did get an email telling me I needed to pay another 100.00 for the pills. Pills have always been cheaper than injections, so I find all this very troubling. I canceled my order and requested a refund which they agreed to do.

Do NOT order from this scam of a company. I’m thoroughly disgusted at how they’re running business. Was promised my order would be cancelled, so I wouldn’t receive it, 3 days later, I received an email stating the order had shipped. They simply did this because they refused to refund and knew if they shipped the order, refund was not possible. I’m now stuck with a medication I cannot use and they’re refusing refund. This is after speaking with an online agent through live chat on the patient portal who unprofessionally left the conversation mid chat (any company who cares for customers doesn’t do that!!!), a live person on the phone who said she escalated my case to the designated team and I would receive a phone call back in 24 hours which never happened and many emails. Now that the order has shipped, they’re completely ignoring my emails and refusing to respond for a resolution.

Stay away from this company! Refill request form received 12/3 and submitted 1 hr 15 min. later. Credit card charged 12/4. 12/8 MEDVi website indicates my order has not shipped. Called customer service 12/8 and 12/10 with no resolution.. My 5th injection is due today 12/10 and the Medvi website indicates it has not shipped. On 12/10 I requested a customer service supervisor return my call and was told it could be up to 48 hours until I receive one. My medication will now be overdue.

What stood out to me most was how supportive my Medvi clinician was. They didn’t make me feel bad for my habits—they helped me understand them. With small steps and consistent check-ins, I’ve lost a noticeable amount of weight and gained a ton of self-confidence.

I'm updating my review because customer service got back to me within 24 hours and confirmed cancellation of my subscription via email. I will update again once I confirm that no additional charges have been made to my account. Again, I was pleased with the actual service rendered as long as the cancellation is timely and successful.

I have been very happy with MEDVI. The appointments are very easy to make, and it is easy to get support when needed. It is one of the cheaper options when you have to pay out of pocket. Not sure why people are down-voting it knowing going in that insurance will not cover it. I really did not notice any side effects. I was worried about giving myself injections, but it was really easy and painless. MEDVI is the way to go if you’re paying out of pocket for it.

Ordered the compound for Monjauro and the process was smooth. Sadly the compound wasn't at all like the name brand and did little to nothing to curb my appetite. The dosage was 11 and should have been great based on my past experience with Monjauro. I do not recommend this product. After getting multiple emails to refill, which I did not, I was charged again and sent the product. There is no place to cancel on the site, which of course is done on purpose. You must call a number that is also not listed. I had to get it from the chat assistant. After a brief wait on the phone, they did issue the refund.

I was taking ** from another company and was shopping for a better price. I was NOT at a starter level when I applied to Medvi, yet they immediately sent me the lowest dose, which wasn't helpful. I believe I told them upfront that I was already, and currently, on a higher dose of ** but now my record shows NO previous use. It, of course, wouldn't be in my best interests to misrepresent my situation.

I highly recommend MedVi. It's been so simple to use and I love the texting feature with the medical team. If you're looking to lose weight start here!! It's been simple and easy to use and they answer and all questions right away!

I’m a 71 year old woman on my 3rd week of Semaglutide. I could not be happier! Have lost 5 pounds, the constant hunger is gone and I am able to control my eating. MEDVi has given me a Account Manager for any questions I have, her name is Ana and she is so patient and knowledgeable, always there for me. I would highly recommend this company.

Updating my prior review and giving them recognition for reading and responding to my negative review and refunding my initial payment without me having to work to escalate it. So kudos for them making it right for me.

I have enjoyed the steady weight loss and current maintenance I have achieved with using Medvi. As a person who loves to snack, Medvi oral tirzepatide has helped to quiet food noise which has reduced my snacking overall. I can adhere to time restricted eating schedules much easier as well as stay consistent with my dietary and exercise plan. I have dropped 10 pounds in 2 months which helps maintain my muscle mass while losing fat.

When you first sign up for this company, the prices are great. Service is great. You get your product within a couple of days. Fantastic. A month passes. The price increases $120. Nobody tells you that the price is going to increase. They just take $400 out of your bank account. I have no problems paying for it if I receive the medication. We are going on a week and I still have not received any sort of medication and they just continue to give me the runaround. I have contacted them numerous times and they continue to not give me a clear and concise answer. It has been a joke and they just continue to say 3 to 5 business days 3 to 5 business days. It’s been 3 to 5 business days, no one will actually give me a really answer and I don’t believe that they're There to help you. I think they’re there to beat you and then they steal your money.

The process was very simple and transparent but what made it stand out is the easy to use portals and staff on call if you need help or even just need clarification on med or anything else. Have had overall great experience with MEDVi.

I canceled my participation in Medvi’s weight loss program. My one and only experience with it has been extremely disappointing and I feel they have been very deceitful in their administration of the program. I followed the instructions exactly as I was instructed to do in the materials I received with my first and only dose. Once I completed administering the injection I discarded an empty vial and injection accordingly. The vial contained a single dose of my prescribed GLP medication and that was it. The promotional offer was to be for a month of medications and complete support from the weight loss program. Thereafter the monthly charge would increase.

I bought this product during a Black Friday sale and thought I was going to be charged $149.00. Instead I was charged $199.00. I wrote to them to make sure I was at least going to be charged $149.00 a month for the products and it turns out it is $399.00 a month. When I explained I cannot afford the membership and to cancel they flat out told me I was going to never receive a refund. I haven't even received a product from them! UNREAL.

This company is NOT trustworthy - they have misleading advertising, horrible business practices and are only interested in taking people's money. Do yourself a favor and look elsewhere for a company with integrity.

My dose of ** was 12.5 but unfortunately my insurance removed it from the formulary so I couldn't afford it anymore. I went to Medvi and did all the steps, uploaded my script for 12.5 and got prescribed 0.8 ** mixed with vitamin b. This isn't going to do anything! This is a scam and I lost all my money.

I signed up and paid for 3 months of Medvi GLP- 1 weight loss program in October - the communication for completing the required steps is not clear - the portal and emails said prescription had been approved and was at pharmacy - After not receiving after a week I called and found out I need to first complet a zoom meeting with one of their doctors - no problem just did not know - I ordered my refill 11 days ago, completed labs and uploaded to portal, have called 4 times and emailed multiple times and still no prescription refill - prescription is supposedly at pharmacy but has never been mailed - guess I will deny charge and go to different provider - does anyone have any other suggestions?

I paid for semiglutide for weight loss. It has been ten days and all I get from customer service is from a script which does not answer why I have not received meds. I just now read all the bad reviews - boy am I the fool. I have been on hold this morning for twenty minutes now in hopes of speaking to someone who can help. I was just told that I could cancel but I would be charged $70 even though they have not delivered. I’m leaving town in a couple days so I’m at a loss to know what to do.

I’d been stuck at the same weight for months no matter what I tried. Medvi helped me figure out what I was doing wrong and gave me a clear plan. Within a few weeks, the scale finally started moving. The encouragement kept me going.

I signed up for Medvi and was hopeful and excited. I saw a clinician who seemed to be legit and friendly. That was where the positives ended. I waited weeks for my medication to arrive - with empty copy paste promises of "3-5 business days." Nothing ever arrived. Ultimately I decided to dispute the payment with my bank- and MedVi are STILL trying to keep my money despite giving me nothing. I feel scammed and I hope nobody else has to go through this. Awful experience. Inept support team.

Update on 12/22/2025: When confronted with the statements regarding their guarantee(s) they stated that the statements on the consumer affairs website as well as other sites are inaccurate and that they have made CA as well as the other sites aware of this. They also stated the only site with accurate guarantee information is their official site, which does not state the terms of their guarantee

I was hesitant initially to try a GLP-1 drug, but after years of being stuck with an extra 20-25 pounds, in spite of consistent diet and exercise, I finally decided to give it a shot. MEDVi was appealing because of its online platform, access to physicians, and competitive pricing. While I had minor side effects initially, those abated in a short period of time, and even more shocking, the "food noise" was silenced. It's hard to articulate just how life changing that is after a lifetime of being so accustomed to it. I was worried that food would be less enjoyable, but that is not the case at all. I still love it, but am satisfied with far less.

Absolutely terrible! I subscribed and then immediately received an email that after the first prescription my fee would increase to $399! I immediately sent an email to cancel and they would not refund my money even though I never filled the prescription. DO NOT get scammed by this company!!!!

There are 704 reviews and of those 360 are ONE STAR. That tells the story. OK, I take full responsibility for not reading these reviews before deciding to use MedVi. How this platform came to rank #2 on the Forbes “best 10” Tele Med platforms is beyond me. How Consumer Affairs only lists 2 “Cons”, is beyond me. Diane, Matt, whose side are you on? I am not sure if there is a character limit so I will endeavor to be succinct. The recurring themes here are that (1). Pricing is NOT as represented. In my case, the $279/mo. Tirzepatide cost morphed into $449/mo. for 3 months.

They are quick to sell you product but NO follow up. I was supposed to get prescription for anti nausea meds but after 4 phone calls, no resolution. Never got it. I should have known after poor reviews posted shows trend for poor service.

Have called 3 times and have used the chat several times - can't get any refund, replacement, or support. Also I question the legitimacy of the product. The med came 3 days late and took 5 days to ship from a 2 day package. The package was warm, the vial isn't sealed, and the label was sticky, i started to do some research - the pharmacy used isn't licensed through the state of texas. I've asked for a refund and was denied even though the website states money back guarantee.

Currently have had 3 months of medication. First they only provide a fraction on the dose. They give you 85% of the recommended dose they charge you and don't send the medication. My weight loss started in the 3rd month so paid for first 2 months with no response. Takes at least 5-10 calls to get medication shipped even though meds were prepaid. I will not renew service. Of course I need to call at least 20 more times to get company to send partial doses of a medication that was already prepaid. I would recommend going to Lilly directly and getting the real medication in the recommended dose from a reputable source.

UPDATED ON 12/10/2025: The Medvi team has not made any progress, and it feels like I am regressing. Yesterday, I received an email stating that my provider had reviewed my assessment, and the results were available for viewing. However, when I tried to access the results by clicking the designated button, I was redirected to the same page I have been seeing since November 28, 2025, indicating that my prescription is still under review by the medical team. I also received an email from patient support saying that the issue had been escalated to a provider for medication review.

This Company Medvi was Scam or Fraud. They provide wrong information about their Products and Prices Billing. They Behind too many Fraudulent Franchises. Started facts prescription and delivery services.

This has been the worst experience of my life. This company takes your money without giving you medication. Left me without any medicine for over 2 weeks. When some was supposed to arrive, Fedex said it was an incorrect address. I couldn't talk to a live customer service person on the phone without them leaving me on hold and then hanging up on me. Nobody in the chat could help $700, I lost exactly 3 pounds and nobody would talk to me or help me. I could not leave a review bad enough to tell you what I think of this company.

Updated on 12/14/2025: Still waiting for my full refund! Like another customer said, this company is full of promises!! I am yet to hear from anyone, while promising to asking me to let you make it up to me! Ha. What exactly are you waiting for? I committed to getting into debt to help me become healthy and this is where it has got me.

I just started with MEDVI. 1 month in on oral tirzepatide. Was very nervous, but pleasantly surprised. Don't expect miracles, you must also work for it. Results have actually been noticeable. Feeling great, no side effects. The staff have been nothing but courteous, accessible and accommodating. Customer service is great!

MEDVi seemed to be doing a great job, but I decided not to refill and was still being charged $299.00 monthly for nothing. MEDVI then stated that they would ship more and place the account on hold for the two months they charged me, starting at the first lower dose again. I called about the delivery that they said they shipped, and I was on hold for the majority of the time, 35 minutes, talking to someone who had no idea what they were doing. I was told to file a claim with FedEx - wow! I asked to speak to billing multiple times, to no avail. Such great customer service - NOT! This is not what I asked for, and I will be disputing these charges with my credit card company! This is ridiculous.

SCAM! I have been waiting for my refill. Sent multiple emails! Phone calls! Am told the same story. Asked for this to be escalated. Have not heard from anyone! They still have not delivered my meds. Took $399 dollars from me! DO NOT USE THIS COMPANY.

They will not contact you within 24 hours. The customer service number will make you hold for 5 minutes and then disconnect you. They will immediately take your money and then you have to schedule an appointment that will be at least a week from the time they take your money.

The customer service is great. Shelby is very attentive and helpful. She answered all my questions very patiently. I would recommend Medvi to my friends. The medication is very easy to use. Everything is working great.

I have only just started my quest for a trimmer body. 2 weeks in and I'm definitely losing some weight. I am down a pound and a half. That seems like a good steady amount to lose. The support is great from the customer service and Doctors on staff. They check in regularly to make sure I am feeling good and satisfied with results. My goal is to lose about 15 lbs. Well on my way, thanks to Medvi.

I was embarrassed to reach out for help, but Medvi made me feel safe and understood. My provider talked me through my habits without judgment. Losing weight was great, but gaining confidence and feeling good in my clothes again means even more.

Hate to say it, but the product is weak. I've used the real stuff. Also, mixing it with vitamin B that they promote only decreases the amount of expensive product you're paying for. On the US mainland. You're better off with Royal Male Medical.

Quick approval and medication of my choice, with appropriate step up dosing to avoid side effects. Bloodwork is included and they provided a discounted nutrition consultation. Shipping was also fairly quick. Overall it has been a pleasant experience so far and I would highly recommend this provider.

Horrible company which I have been with 4 months way overpriced and never get back to you on promised orders! So I canceled after getting my 4th order which wasn’t correct. Supposed to be $199.00 a month which I was paying the 1st 3 months and the charged me $299.00 way over agreeded amount of $199.00. I will say after they charged me I did get a $100.00 back after being on the phone with a manager for 1 hour.

I can’t give this company a good review. I have not spoken to anyone is the medical department. I ordered the nausea pills which I have not received and I have paid for. I have lost 1 pound in a week which would be normal weight loss under any diet. I am still hungry. I called today and spoke to a person not from the United States, which would not be a bad thing, but I could not understand what he was saying, and he sounded very nervous, which made me nervous. I tried to call the Nurse Line. No one answered. They just said leave a message. I don’t believe they have a medical department. I’m not even sure at this point with the medication is I’m giving myself which is pretty frightening and that’s because I can’t find anyone to talk to. I’ve only been on this diet for a little over a week so I will continue with follow up if things change but so far so bad.

I visited their site and answered all the questions. I indicated twice I wanted Mounjaro. The site approved the Mounjaro (tirzepatide), took my payment then filled the prescription with Ozempic which does not work for me. I contacted customer service via email first and they refused to fix it. I called as well and again refused to fix it even though it was their mistake and they fraudulently took my payment and switched the meds. Their response was I would have to just keep the meds that don't work and they would correct it next month. SO .. I have to purchase meds that I don't want and don't work because they are too lazy and crooked to fix. Yea my next call was my credit card. Don't bother with these people. They are a scam. Why would I just purchase meds that don't work.

The worst service ever! Their patient portal doesn’t function properly, numerous emails with conflicting information and good luck getting to speak to a manager to get things resolved! The meds work, but after all the wasted time trying to get them, not worth it! DO NOT RECOMMEND.

Medvi was easy enough to use and the consultation went smoothly. I liked that everything was explained in plain language. The process wasn’t instant, but it was still faster than booking an in-person appointment. Solid option for online medical help.

I was charged $399 for a product I canceled before doing anything. I never spoke with a physician, and never authorized the payment. When I noticed the charge, I disputed it right away. MEDVi informed me that the refund process would be faster if I contacted my bank. So I did. Then my bank came back and told me that the merchant could issue the refund quicker than their process. The dispute was canceled with my bank, I informed MEDVi and they still refused to issue the refund. Then, all of sudden, I'm told, "Please note that the dispute period is 118 days. At this time, I am unable to process the refund, as our billing system still shows the amount as being under dispute review." No one bothered to tell me this from the beginning. It's been nothing but back and forth and them refusing to process the refund. Absolutely ridiculous.

Only wish I could give ZERO stars. My wife subscribed and then decided that there were less expensive alternatives available. Received no product or counseling and have been trying to get a refund for 4 months now. Saying matter was escalated and credit will be issued but still nothing, plus they’ve gone completely silent on email. This is a joke.

Great customer service and support staff. Prompt replies to questions/concerns. Medvi was recommended by a family member. So far, no side effects, and it has been rather easy, and I feel fine. It definitely curbs the appetite and I’ve lost some weight in the short amount of time since I started!!

After taking a compounded semiglutide with a different company for the last eight months, I saw an ad for MedVi on one of my social media pages. I decided to look further into it and was pleased with the overall cost of what they were offering. At this point, I didn’t have much more to lose, but still felt that I needed help to get to my final results. The process of taking the quiz and getting results was very easy and straightforward. Once I got approved, they reached out to me via email, text, and even a phone call. The entire process from start to finish was painless and convenient for my busy lifestyle. The one hiccup I’ve had is knowing when my next refill is due and using the portal to manage my account. For me, it was a little confusing initially, but every time I reached out to my contact person, they’d get back to me within a day or two.

Best platform and customer service. Very easy to use, great response time. I have used several different companies in the past but Medvi has been the best! Thank you, hoping to transform my life! -Happy Customer

Updated on 12/04/2025: The nurse I requested two days ago finally called and made notes for the RN appointment I had to make in order to get my prescription renewed. Making that appointment was problematic because if the time slot is not available, you have to wait for the next page to "book" and then it tells you to pick another slot. This went on for over 5 minutes until I could secure a time. The phone number provided, I am assuming, is farmed out to another country, and the language barrier is trying, and the connection is difficult. I am hoping my meds can be sorted out tomorrow because what I am taking now isn't doing anything in regard to feeling full or losing any weight whatsoever.

I’m only on the beginning of my second week and can already tell a difference! Food noise is a lot less, and find myself full a lot faster with no nausea! I was skeptical at first, but it really is helping, and I’m already down about 4 pounds!

Medvi is a deceptive company when it comes to pricing. They send your confirmation receipt of purchase differently from their other emails and that one goes to junk email. I sign up for the 3 month semaglutide bundle and they charge me for the 6 months tirzepatide bundle which was $2514 and I there’s nothing I can do because I already received it. They semaglutide bundle for 3 months is about $700 plus… yes I spent an hour on the phone and they can only refund me less than half my money… Never again, very deceptive business practices.

Great customer service and better price than most. One of the few that offers a military discount. They’re pretty open to a customized dosage schedule based on prior experience and what you want to do. So far so good.

Initially I tried the oral supplements and did not work and cancelled the subscription. A few months later I thought I would try the tirzepetide in injection form and was told that the injections would be $279 monthly for the 50ml once per week (2.5mg) dosage. The next month came around and I received the text asking for an update on my situation regarding how I was feeling in order to continue. When I finished the consult I was immediately charged $499 (not the $249 that I was initially told that I would be paying monthly) and was not ready to pay that amount monthly. I was not given the option to say yes or no to me being ready to receive the next shipment and to verify the cost of the $499 upcoming charge to my account.

I inquired about using their GLP1 products, as I am looking to change companies. They advertise low pricing, but that is only for month 1. Then the price goes up quite a bit. They make you put in your CC number, promising you will not be charged, before you are approved. I cancelled my order. I have been receiving robo calls from them multiple times at 2:30 a.m., 2:50 a.m., 4:00 a.m., 4:30 a.m., 6 a.m. I have asked them to stop. I received an email from them apologizing, then this morning it happened again. They are SO AGGRESSIVE and INTRUSIVE. I emailed them again and told them I am reporting them if this happenes one more time. Being this aggressive makes me wonder what the real deal is. SO unprofessional, I would never trust them with my health or money.

Communication was great, enrollment was simple. Product arrives quickly and as scheduled weight loss results were consistent and effective. I started my weight loss journey at 190 and was on the product for about six months and ended at my goal weight of 145. No complaints!

I told them that I needed a specific amount 90mg. They said they could if I provided a prescription. I told them I would get it to them.... They of course wanted my credit card. I asked them not to charge it until I got the prescription from the other provider. They approved me in minuets, charged my card and sent me the wrong prescription. I called them and they basically said that I could not return it. So I tried to stop the transaction from going thru. They LIED to me and now I am out 1347.00.

Terrible! Terrible! Terrible! Charged my account twice and I never could get through to a human person! No doctor intake! Emailed MULTIPLE TIMES. No response! Then wouldn’t return both charges. Wanted to send medication without even talking to a doctor!

This company removed $299. from my account on 11/20/25 for my purchase of GLP-1 medication. It is now 12/1/25 and I have not received my medication or a reply to my questions and concerns. I’m wondering if I need to notify my Credit Card Company and report fraud? Has anyone else had this problem?

I emailed to cancel a subscription on 10/15 after a large price increase & received confirmation of cancellation that day. Four days later (10/19) an invoice for the upcoming month was issue which I disputed again & was told the subscription was cancelled. I did not receive a shipment, but found the charge had been made to my credit card. Medvi now says they cannot issue a refund as the cycle started 10/18 - 3 days after I received the initial acknowledgement of cancellation.

Everything goes very smoothly until you actually get your “Rx” in the mail, they take the whole amount. Mine was $1,300 then they say they will send half the meds then after 3 month supply you will get the other 3 month supply. I only received 1 - 2ml vile that was supposed to be for weeks 9-12 and that was only half of 1 months worth. After you get your package you do not get anymore response from anyone anymore!!!

MEDVi has been an amazing experience. The staff are amazing, especially Farrah who always goes above and beyond to help me, answer questions, connect me with a NP or nurse, has helped me fill out the refill form in a pinch. All of the nurses and NP's have been so kind. Everyone is on time for calls or video calls, they keep the portal up to date, send reminders to email and text and always send notification about charges and shipping. Farrah has also been GREAT about reminding me about ways to save to help me financially. MEDVI is well priced and share experiences, advice and help always. They are engaged and care on top of good prices and care about my health. I'd choose them again if I did it and have referenced several friends to them.

I've used a different company in the past and had no complaints. Before placing my order they called me to talk through everything, answered my questions, and made sure I understood what to expect. I ordered through MEDVi yesterday because they offer monthly orders and I can cancel anytime instead of being forced to buy several months at once. I apparently accidentally answered wrong the survey question asking if I've been on weight loss meds before, and must have somehow accidentally picked no, so they automatically prescribed me the starter kit without contacting me first.

Purchased online. Advertised as .25 starting dose. They immediately charged my credit card. When it came time for my initial consultation the NP tells me the dose is .12 NOT the .25 that was advertised!! I tell her I needed a refund then. She says I will have to contact MedVi. I do so. They put you on hold and pass you back and forth until you tell the person you're not hanging up. Finally 30 minutes and several people later they connect me to a patient advocate who tried to place the blame on me. I said No it's FALSE ADVERTISEMENT!! I asked who this could be addressed with and she said she would pass that on. I doubt she does. I'm supposed to receive a refund in 5-10 business days. We shall see as she had no confirmation # to give me and stumbled over a supposed "ticket number". I would not refer anyone to this company if they're trying to play bait and switch from the beginning!!!

Typical bait and switch company trying to take full advantage of the GLP-1 craze. Advertising one price for all months and doses and then hiding the reality after leading you through a glitzy marketing show and tell. I will be canceling their service and switching to an honest operator.

So far, NOT IMPRESSED! Had an appt scheduled for a virtual doc consultation. I was on camera, and my sound via microphone was on, and the screen said 76 providers available. I waited 20 minutes, and no one came to the call, while the screen said, "someone will come to the call soon.". MEDVi already charged my credit card $199, but I have not been able to meet with anyone to answer my questions. Hopefully, they'll just mail the injections to me and I can lose some weight without the consultation. Again, NOT IMPRESSED with how this is starting out, DO BETTER!! I will update this review if i don't see the injections, ship date, tracking info, etc.

They have fixed the issue, and I’m pleased with the results.s. Thank you Medvi for being so responsive!

SCAM ALERT! After my payment had been made, I was required to meet in a telehealth meeting with the vendor’s medical representative. In that electronic meeting I was informed that as a condition of my purchase of their product I would now be required to provide my primary physician’s monitoring and concurrence with my use of their treatment. I set an appointment with my physician. In that office visit my physician recommended that I not take the MEDVi drug. He declined to monitor my use of the MEDVi product.

Terrible service. Medication never shipped but was told that I couldn’t cancel and give them another 48 hours for an update. Then 4 days later, after hearing nothing, I demanded a refund and informed them that their actions were fraudulent. They claim that they’ve issued a refund but it may take up to 10 days to process.