MEDVi Reviews

The process was painless and my medication came super quick and packaged to keep it cool since it was on my porch all day. The provider was thorough and answered my questions. The telehealth visit on a Saturday was very convenient.

I haven't had much issue at first. My video calls are never on time and sometimes I would wait 20 minutes, then I get marked as I missed the appointment, even though a doc never came! Also had issues with the video call working. My main issue came through last month when my meds arrived warm. I live in the SW and it's very hot here. Over 110 regularly. I used the first month that arrived warm, but my injection sites got hard and extremely itchy. When the next shipment arrived late and outright HOT, I contacted customer service about getting replacement meds.

I am on my 5th dose of compound ** and here's my experience. At first understanding how their billing cycle works was a little confusing as they start their billing cycle from the first day of sign up not when you receive your meds so definitely talk with them on when the next billing date will be and if it takes some time from when you sign up versus your first injection. Typically fill out a form, then schedule a time to meet with a provider. If approved the provider will submit a rx and supply order and if need a nausea med order as well which is all included in the price. Then the pharmacy gets it and within 5 days you receive your medication via FedEx or Ups. You'll get tracking but I didn't have to sign for it.

Quick and easy to Order. Follow up from staff is helpful. GLP1 is easy to administer and helps with cravings. My Cholesterol level went from being high to normal range with the weight loss. Highly recommend.

If I could give MEDVi negative stars I would. The medication they give is completely ineffective. I'm convinced it's placebo. They take your money each month and will not send product or credit you, so in essence, they have stolen $800 from me. Do NOT fall for this scam as I did. They are not a legitimate business.

BBB Complaint Draft – Ready to Submit. Complaint Summary: Misleading medication substitution, unauthorized charge, and refusal to provide timely refund. Complaint Description: On August 25, 2025, I submitted my information through Medvi’s website for Tirzepatide, a medication I specifically requested and am professionally familiar with as a licensed medical provider. I paid $1,314.01, expecting to receive Tirzepatide. Without my knowledge or consent, Medvi substituted the medication with a cheaper and incorrect alternative. I contacted the company immediately upon noticing the error and was informed Tirzepatide was “more expensive” — a fact that was not stated anywhere clearly on their website at the time of purchase.

Currently going into my second month using MEDVi. I have no complaints. Package arrived in a timely manner. Easy to reach for customer service/questions. I have not had any issues while taking the medication. They did prescribe me a pill that would help with nausea but I have yet to experience any type of pains or sickness after taking my medication. I feel like it has been assisting in curbing my appetite to an extent.

DO NOT PURCHASE!!! Ordered meds on the 28th of August, still no meds and it is now September 10th. Have called several times and always told a different excuse as to why I have not received my meds! I wish I looked at the reviews before ordering for here. Such a waste of my time and money!

Do Not go through this company. They start off with decent prices however it doubles the second month. I tried to schedule a care appointment and no times were available. They say they offer 24 hour support but that is just to get you the injections not for other stuff. I would go with Hers or Found. They also sell your number and information to telemarketers.

I have had a wonderful experience with MedVi! My doctor is actually the one who referred me to their program. Everyone who I have spoken with has been very knowledgeable and helpful! The program was easy to get started and very informative! And I started losing the very first week!

I was sent this product for 1 month and never told that I would be entered into a monthly subscription where I would be charged $399 per month. When I saw the charge on my credit card, I called the billing department and each time was told that "the system was down" and I would have to call again. I never received any products or services after the initial month but continued to be charged monthly. When I finally spoke to someone, they refused to issue a refund. They claim to have a customer satisfaction guarantee, but this is untrue. The one month of product that I did receive was in an improperly labeled bottle and seemed to be some type of chewable vitamin. I highly question the legitimacy of this company.

I canceled my order within one hour after making it. Requested a refund. Was sent an email the next day stating that my cancellation and refund was granted. Two days later I received an email stating that a shipment label with tracking was created. I called customer service and was told that my order could not be cancelled because a shipment had been made. I canceled right away, was emailed that my cancellation and refund was granted prior to shipment. Now I am having to dispute through my credit card company.

I recently had the opportunity to use MEDVi’s services, and my overall experience has been very positive. From the very beginning, the process felt smooth and well-organized. The staff demonstrated professionalism, patience, and compassion, which made me feel comfortable and supported throughout my interactions. Communication was always clear and timely, which is something I truly value when working with any healthcare-related provider. One of the things I appreciated most was the accessibility of the services. Scheduling was simple, and I never felt rushed when I had questions or concerns. The staff took the time to explain information in a way that was easy to understand, which made me feel like an active participant in my own care rather than just another client.

I met with my account manager yesterday (Jen), she was so helpful. Walked me through everything with total professionalism and she was so pleasant. She helped me navigate my appointments and request form. So far, I’ve lost 12 pounds in my first month. I look forward to losing the remainder of my weight with a great team behind me.

MEDVi was very easy to start up, communication is very good between scheduling, customer service, coaches, nurses and follow up reps that help the process. The shipment comes very fast. The only reason I did not give 5 stars yet is because I have just started and not sure if results yet but definitely feeling good on the medicine with minimal side effects. It’s worth trying out this company!

I was advertised that Rx would be sent within 48 hours in most cases. Nothing has been sent yet, but “most cases” covers Medvi on that end. My frustration is that I have been charged nearly $300 for nothing. I was asked to complete labs but told I did not have to submit them for Rx to be sent. I have an upcoming PCP appt at the end of the month and planned to complete labs there. Now I get an email stating nothing can move forward until labs are completed and I meet with my provider. This is false advertising. It’s one thing to be deceptive about how easy it will be to get meds (meds I have been on through my PCP for a year until insurance decided not to cover them). But it’s another to charge me hundreds for a few emails, lie about whether labs are needed, and to continue moving the goal posts for when I’ll receive the meds I am paying for.

I've been with Medvi for about 2 months now and have lost around 30 pounds so far. I am naturally skeptical of offers on the internet as there are so many scams around. After some research, I settled on Medvi. My experience has been nothing but positive so far. The initial set up easy and the medication ships directly to your door. Medvi is in constant communication tracking your shipment. The box arrives neatly packaged in a styrofoam cooler with ice pack. Easy to follow instructions for the injections. It's nice to have an assistant when you first start to draw the medication but certainly isn't necessary. Delivering the medication is painless as the needle is so small. Within 12 hours my appetite was much less than prior. I almost had to force myself to eat protein. I basically eat half of what I was eating before, some by choice as I want to give myself the best chance at losing the weight.

I’ve been on Medvi’s Tirzepatide for a few weeks now since switching from a different compound GLP1, and it’s honestly been a great experience. The appetite suppression kicked in pretty quickly. It really helped me get control over my eating without feeling like I was starving all the time and no nausea, like the other medication I was on. That was a major plus for me. The whole process was super simple—just filled out a form online, had a quick consult, and the meds showed up at my door a few days later. Dosing was easy to follow, and their support team answered my questions pretty fast. Definitely worth trying if you’re looking for a convenient and effective weight loss option.

Absolutely awful. Didn't lose any weight. They wanted me to continue because it would eventually happen. When I requested just a one month refund, they gave me a bunch on ChatGPT apologies. Don't care about the patient, just care about a dollar.

My wife and decided to use this company. The meds were discounted for the first month and now I know why. Instead of receiving a 4 week supply as indicated I got just enough for three and then told my subscription was cancelled because I wanted it looked into and possibly an additional amount sent before getting the 2nd month supply at almost double the cost.

A word of caution...once the product has shipped, they will refuse to provide a refund. I requested to talk with a provider prior to the medication being sent to the pharmacy without any success. An online appointment that was scheduled was a no-show by the nurse practitioner so I rescheduled through the customer engagement department. Before I was able to connect on the second scheduled appt, the medication was processed at the pharmacy and shipped. They have refused to provide a refund because the medication was mailed, not acknowledging that I wanted to talk with a licensed provider first. The customer service is far below what is should be for a 'concierge' style of medicine and there are far better choices out there.

I am very upset with this company…1. They said it will 170$ first month but charged 299$. 2. They didn’t warn me that tablets are less effective than injection. 3. They wouldn’t let me switch to injection and they want to charge me again if they do that. Horrible customer service with unhappy yelling customers in the background. Cancellation team even worse.

Let me begin by saying: This is the one time in my life I wish I was a Quadriplegic! This way I could give these guys ZERO THUMBS UP! They tout their 30 Day MONEY BACK RETURN POLICY yet when I asked for a refund BEFORE even receiving my meds I'm told It's against their policy. After ordering, I contacted my personal physician who STRONGLY advised me to stay away from companies like this who are NOT FDA APPROVED. Compounded weight loss drugs can be dangerous and should be avoided according to my doctor. When I contacted MEDVI about this they basically said they can't accept returns. My advice to anyone reading their ads: RUN, FOREST, RUN!!!

Worst customer service, they are consistently late filling prescriptions. I'm almost a week behind on my delivery and they will charge your card without fail on time but send your orders out late month after month. I've called 7 times to check on my order and they give me a different excuse every time. Order somewhere else!!!! 🤬

After signing up for a consultation, I’m now receiving countless calls and emails for employees. I spoke with a “nurse” who insisted compound Oral ** was safe. According to the FDA, they state otherwise. Second, I have received countless calls and emails from this company today when I already have an appointment to speak with a DOCTOR on Saturday about my concerns after the nurse tried to spin out 10 min conversation as to why the FDA was not as smart as she was and compound Oral ** was safe.

I have been trying to cancel for months. I keep getting charged monthly for meds I am not receiving. The customer service is awful. I just want to cancel. I would definitely not recommend anyone subscribe.

MEDVI sent the wrong medication subscription options from the beginning. I have been working on a daily basis to correct this via phone calls and emails. MEDVI refuses to change to the correct medication and provide me with a full credit of what I have already paid even though I have not had any of their medication. MEDVI finally sent an invoice to change the subscription on which I was charged for the two weeks that I have spent trying to straighten out the situation during which I have not received services or medication.

DO NOT USE THIS COMPANY!!! This is the worst company I have ever experienced with compounded pharmacy. Let alone charging your card every 2 weeks then what you set up 28 days. A manager never calls me back after requesting one to call me. Promised my payment information was deleted it never was. I am reporting this company to the pharmaceutical board, as well as BBB. Customer promises but never acts on it.

They were okay until I canceled my account once the last dose was paid for. Unfortunately that's when things went bad. I had asked them to hold the last dose 3 days while I went away, just in case they sent it early. They immediately billed my credit card but didn't place my order in time. I had to receive my last dose which was a higher dose late. Getting customer service to expedite the order wasn't successful. They tried to tell me they didn't have the phone number for the pharmacy and would have to wait for an update from the pharmacy. Why does the patient have to have a delay in care. There was certainly no delay in billing my credit card.

I've had a very Good experience With Medvi.. No Complaints. They Check in with me every month. Mrs ** is very helpful. Been on the program Tirzepatide now 4 months. So far as of today I lost 44lbs. I do eat less due to medication not making me hungry. I do exercise 4 days a week, Mainly Treadmill and bicycle. I feel great.. I feel Lighter, I sleep so much better.. No more high blood pressure, I was borderline Diabetic. Not no more.. One thing I didn't care for was one month they sent an injection bottle with B12 in it.. It made me feel jittery. Bouncing all over the place.. The B12 is not for me.. Plus gave me a rash at the injection site..

Hi I just finished week two… and I have not experienced any appetite suppression! Is this water? Am going to have this stuff tested!!! What a scam! This needs to be investigated...am I the only one that has experienced this?

Updated on 09/10/2025: These responses are just polite ways to deal with a rating. I have written and responded to many emails from Medvi Support Team from hello@medvi.org, the Medvi Support team, even one after this review which have all stuck to the 30 day only refund policy in spite of receiving no medication or medical consultation.

I just signed up today, September 4th, 2025 and now my doctor is telling me, she does not want me to take this medicine. She wants me to go through her and her practice. How do I go about cancelling my subscription and getting a refund? I have searched the website to ask this info or try to find a customer service number, but can't seem to find it. The Physician Assistant, Toni ** was wonderful to me and did not put an order in for the medicine. She said I had to follow up with the customer service department. Didn't think to ask her for the phone number. Please can anyone help me here?

After paying the online price I was informed that I would need to pay more than the original agreement. I cancelled and was given a “partial refund” and was not provided any medication. This feels like a scam to me. I only lost $100 but there is no reason for this fraudulent transaction. The only thing that lost weight was my bank account!

The customer service at Medvi is not good at all. My product was not delivered, and I waited for one month for Medvi to take seriously my case. But to charge your card for $400 dollars every month they are up to it, but to give you the support needed, they just tell you be patience. I had to stop my medication for 4 weeks because Medvi blamed the pharmacy and the pharmacy never reached out to you... Therefore, save your time, money, and dignity and do not use MEDVI. I do not recommend it. There are other companies that offer the same product and even cheaper.

I love Medvi. It is so convenient and fast. I have seen results quickly and curves my cravings. I’ve tried other places and it was way more expensive. It’s definitely affordable. Everyone I talk to is so helpful. The phone line is quick and easy.

This was a terrible experience, and I would NEVER recommend this service to anyone. They promised to send the tablets, but instead sent injections—without confirming whether I’d even be home to receive them. Even if I had wanted them (at $179.00!), they were unusable since I was away for four days when they arrived. To make matters worse, these injections need to be refrigerated, which made them completely spoiled and unsafe by the time I returned. I’ve now been stuck in an endless loop of emails for six days. Each reply took up to 48 hours, and every time it was the same generic, copy-and-paste response from a different representative. The lack of accountability, communication, and basic customer care is unacceptable.

MEDVi has literally helped change my life. From the personalized care plan to the one on one care that is so different than any other I’ve looked into or tried. The membership gets you more than medications, you become part of a community that wants to help you meet and maintain your goals! I’m so glad I took a leap of faith!

I have been using Trizepatide for about 4 months, I started around 250 lbs and am now weighing 209lbs. More importantly my A1c was at 6.3 and has dropped down to 5.7 and trending down. I will be honest about some of the side effects which are not ideal. Constipation set in right away, I had a few stomach palpitations initially, but that chilled out after about 3 weeks. The irregular BM's have remained a constant throughout but, still very doable. Overall the product worked for me as described. And I would recommend it to anyone who is prediabetic, and needs to shed some pounds.

I really should have researched this company. Buyer beware. Do not order from this company. The ad was very misleading. I was charged over $100 more than I was supposed to. They would not give me a refund. Even though I had just completed the forms. They said that the prescription had already been sent to the pharmacy, which is ridiculous. So that is when I got online to look at the reviews and now I see that many many people are saying that the drug arrives warm and is not the actual drug. It is supposed to be, people not only did not lose weight, but gained weight on it. So I have no confidence that I want to inject this drug into my body. I feel like a fool. Hopefully I can keep someone else from making the same mistake.

My appointment was booked and paid for and they stopped responding to me when I sent them my ID card and medical records. They then told me (24 hours after the appointment I paid for) that they do not accept Israeli documentation. I would think that a doctor would be able to look beyond these prejudices, I am absolutely disgusted.

1. Inconsistent and Premature Billing - It is unacceptable that I am being charged for medications well before they are prescribed or received. This lack of continuity between payment and product delivery is not only confusing but feels misleading and lacks transparency. Charging customers before fulfilling orders, particularly for prescription medications, is a serious concern and needs immediate attention. Photo attached showing I was billed on July 31st, August 13th and you are now billing me again in 7 days according to the app.

DO NOT PURCHASE "TIRZEPATIDE" FROM THIS COMPANY!!! I recently purchased medication from them that was COMPLETELY INEFFECTIVE! It did absolutely NOTHING to control digestion or appetite suppression. I've already lost 120lbs with AUTHENTIC Tirzepatide, therefore I know exactly how it feels to have it in your system and working properly. AUTHENTIC Tirzepatide works from the very 1st injection you take. These people will most likely say that it takes time to build up in your system, when it DOESN'T. PLUS, what they sent me was supposed to be a much more concentrated and stronger dosage than what I had been taking, but it wasn't!! Their product is complete trash, and they are complete FRAUDS. Take my advice and steer clear of these scam artists!

Less than one star. ROBBERS, THIEVES, SCAMMERS! I have jumped through every damn hoop they've been throwing at me and I still have yet to receive my July rx I PAID FOR!!! even though it's quite bit lower dose than I had been on! Still get the same canned response and this guy Romeo said he was going to personally handle me from here on out. Well I've received canned responses from 3 other names after that. AAANNDDD THEY ARE ASKING ME FOR MORE MONEY??? WTH???? UNBELIEVABLE!!!!

I started my first Tirzepatide injection 7/25/25 and I’m down 17 lbs since then. Medvi has been super helpful making sure things are running smoothly and I’m getting my meds in time. I would highly recommend Medvi! :)

From the very beginning, the Care Team made me feel truly supported. I reached out often with questions and every time I received thoughtful, caring responses. In just four months, I've lost 16 lbs. and no longer feel I'm facing this journey on my own. Their constant encouragement has made all the difference.

I started MEDVi in mid-July at 183 lbs, and by September 1 I’m already down to 167 lbs. I’m so pleased with the program and how well it’s working for me. The staff are attentive and encouraging, and I truly feel supported every step of the way. I’m excited about the progress I’ve made and confident about where I’m headed with MEDVi.

I gained weight on the oral Tirzepatide. They did not refund my money. I wanted to switch to the injectable but it cost much more after the first month. I will try again with another company that has better customer service.

DO NOT DO BUSINESS WITH THIS COMPANY- I’ll try again since my last review was not published (hmmm). They gave me forms on line to fill out and an dr. Appt. They canceled dr appt and said I did not complete form but did not tell me what until following day. I felt uneasy and told them not to send anything and close my account. By the they had already taken 179 from my credit card. I am in 90 day dispute with my credit card company. After that they attempted to charge 299.00. They refused to refund and I question if people giving them a 5 stars are being compensated or employees.

I've been on oral semaglutide medication for two months and have not lost any weight. Really disappointed in the results and let MEDVi know but wasn't offered a refund or even a partial refund. Pretty expensive at $399 a month to not see results. I get that every person is different yet no weight loss is pretty pathetic.

They didn’t just focus on my weight-they looked at my sleep, energy and mood too. That holistic approach made me feel valued as a person, not just a number. I've lost 17 lbs so far, but even more importantly, I feel mentally lighter, more energized and genuinely positive about myself every day.

I was spiraling with stress eating and needed something to help. This was it. The medication curbed my worst habits and the support helped me stay grounded. 16 lbs gone and for once I feel like I'm not fighting myself everyday.

I went through the questionnaire and was not eligible and then charged my card two minutes later. I can’t tell if this is a fraudulent company or not, so will need to contact my card company. Thank goodness Chase is a great bank.

Do not use this company. As others are stating, they bill you when they are unable to provide the product. Secondly, I KNOW what we are getting is not a full-strength GLP1. I had used two others and felt absolutely nothing from this one. No appetite suppression, no weight loss, nothing. I have saved some of my GLP-1 to be tested to prove this. I too am owed a result of $299 and have been told I will receive a refund. I am prepared to contact my attorney general, get this product to a lab for testing, and push for a class action. And by the way, Medvi, using the same stock for every negative review, perfectly sums up YOU as a company. In it for the dollars with zero integrity.

Didn't think this would work for me but it's been amazing. The doctor listened, meds worked and the support made a big difference. I'm 17 lbs down. Had some side effects at first but they helped me adjust and stay on track.

Night cravings used to ruin my day. Now they don't. The med helped calm that urge and the team helped me plan evenings better. I've dropped 14 lbs in four months and feel like I'm finally making real progress I can hold onto.

I have PCOS and usually feel ignored. Not here. My provider adjusted my plan around it and explained how things might feel. I've made more progress in 3 months than in years elsewhere. Down 13 lbs and feeling strong and seen.

My provider didn't rush - she asked about my habits, my routines and actually listened. We worked together on every step. Now I'm down 15 lbs and feel like I'm doing it with someone, not just by myself. That makes a big difference.

I have been using MEDVi for a few months now. I am taking the Semaglutide and am quite happy with my weight lose. I have read the other reviews and I can say that I have not had any of the negative experiences that other have had. Farrah, my Patient Experience Director, is easy to contact and contacts me just to see how I'm doing. I would recommend MEDVi to anyone looking to lose weight and become healthier.

This is a scam, stay far away. I'm on the phone with customer service as I type this. I received my first month for $299.00, everything was good. I got an email saying that that $299.00 was taken from my account but there was not tracking number for the order. I was just told that I didn't have a "refill" on the order and my account is being charged $299.00 every 28 days. I questioned how they are withdrawing money without sending the produce. I was told "Yes I understand, but that is how it works". What planet are these people on??? I just hung up with customer support and should be receiving my refund in 8-10 business days. We shall see....

This is the first plan I've stuck with for more than 6 weeks. I'm not starving, not counting every calorie, just learning better habits. 1-2 lbs per week feels doable. I'm 15 lbs down and still feel balanced and motivated.

I didn't expect it to work so well. They gave me real support and clear answer to every question. My plan was tweaked to fit my needs. I'm now down 18 lbs and still going. It's not a hope-it's real care and real progress.

VERY DISSATISFIED as a brand new patient! I performed my on-line evaluation 9 days ago and was told the prescription would take a few days to process. After a week, I called in to find out what was going on and they stated that they needed to verify my address (but never called). At that time I asked for refund because I would not receive it in time and the rep told me that she would expedite the shipment if I didn't cancel and would have it in time for vacation. Two days later I find out that the shipment is still 4 days away so they basically lied to me. When I called in, all I kept getting was "apologies" (which is obviously in their script"). Now I'm told that I am no longer eligible for refund because the product shipped! What a way to run a business!!!

Fact, due to work commitments I was unable to get bloodwork after 1st month of meds. I was charged for that month full price and the next month yet no meds were delivered. Refunded only 1 month of charges and kept 2 months payments with only 1 month of meds provided. Pretty unethical practice charging full price while no consideration received.

Start was super easy. I got help fast when nausea hit and they give me tips right away. The care team was so sweet and helpful. I lost 10 lbs in 8 weeks and feel like I'm finally making changes that will actually last.

It wasn't just about the scale- they asked about my mood, sleep and energy. That made a huge difference. When I had minor side effects, they were quick to help. I've lost 14 lbs and feel supported in every part of the journey.

Nothing felt pushy. The team moved at my pace and helped me figure things out slowly. Week 10 brought my first major win - fitting into old jeans. I'm now down 11 lbs and it's happening in a way that feels safe and solid.

After I got my first injection I’ve been so sick to the point that I can’t leave the bed. Can’t eat or drink anything and constantly vomiting. Talked to my GP and advised me not to do the injection again. I’m extremely dehydrated and wonder how long this will last. These compounds are not FDA approved and not safe. Called them to make sure they don’t charge my credit card again for next shipment. Even though I only chose the one month trial and already paid for it they were transferring me to different lines… hardly could understand what they were saying since they were **.Told them I will cancel my credit card. Overall horrible experience.

I have been using MEDVi for almost 3 months and have had a positive experience. I have had a few problems along the way and customer service has been very helpful and all of my concerns and/questions were addressed in a reasonable time. No issues receiving medication.

Medvi has been a Nightmare to deal with! Ordering is easy and they charge you for the entire thing upfront!! I had a reaction to the Additives they Add!! No recourse at all. Trying to keep my money for the 1 med sent and additional Fees!!! Watch out! Beware!! Just there for the fast buck! No continuity of care at all. These companies should be regulated. Over time they are going to kill someone!!!

I also can't believe all the one star reviews. I've had nothing but a wonderful experience. I've been on the compound for zepbound for 4 months. I've lost 17 pounds. I have the coach and I have the nurse practitioner reviews every so often. They're very supportive but this program is really about you the individual. This is a lifestyle change to make the weight loss permanent and it is a slow process. The only downside I would say is that the cost is high but you get a lot of support and the scheduling where they bill every 28 days can get you off on your payments and when they send your meds. But you just give them a call and they will take care of that.

I used to snack all day and never feel full. Now I eat slower, enjoy meals and actually stop when I'm satisfied. Between the med and the support team, I've lost 12 lbs in 3 months and feel in control without guilt or pressure.

Something just clicked with MEDVI. It wasn't just the meds- it was the whole team helping me through each stage. I've now lost 16 lbs and feel stronger mentally too. It's been the most positive change I've made for myself in years.

I used to binge then regret it, over and over. This broke that cycle. The medication helped but the coaching kept me grounded. 20 lbs down, and it's the first time I'm not afraid of regaining it all. Feels like I finally get it.

The medication I received (oral dissolving tablets) was damp and completely stuck together. It was packed with cotton, so it was also stuck to the clump of pills. Emailed customer service and they said they’d get back to me. I later received a notification of a UPS shipment. No further response from customer service, but another shipment arrives 2 days later. It was not quite as damp, but arrived in much the same condition. Pills stuck together, stuck to cotton, and some stuck to the button still at the bottom of the bottle. I could turn the bottle upside down and they wouldn’t fall out. Sent more pictures to customer service and said I feel the meds are not safe because they have obviously not been properly stored. Said I felt that this was was unacceptable and definitely not worth almost $900. Offered to send back medication and asked for a refund.

This company drove me crazy from the very beginning. Dropped calls, couldn't get a human on the line, then when I did they "claimed" they didn't know exactly what was happening, so I'd have to explain ALL over again. Biggest issue: Billing problems and medicine that either didn't arrive or vial was only half full. I took a picture of vial, sent it to the representative, and still charged. I was only with them *barely* 3 months, and this was my service. I am currently trying to close my account and, again, all silliness and a circus. Respectfully, there are many weight-loss companies out there today-- This is not the one to go with to begin your journey.

I joined this with so much enthusiasm based on the advertisement of fast and reliable customer service. The only available appointment was 3 weeks later. When I complained, they set an appointment for 3 days later. I took time from work to make sure I was available. When I logged in 10 minutes before, as instructed, I met the provider who told me I had two charts and the one he was provided was blank. He told me he would get with IT and I would hear from someone that day. I didn't.

I loved how patient the Care Team was with my questions. I had a lot of hesitation about starting medication but they explained everything and made sure I was comfortable. Now at month four I’ve lost 17 lbs and feel like I can actually keep this up.

I started with MEDVi in May 2025. I was already overweight, with high blood pressure, suffering with sleep apnea due to the excess weight with perimenopause sneaking up quicker than I could react. Over the course of 4 months I gained 30 lbs and I just could keep living life like that. Then I found MEDVi. MEDVi gave me the opportunity to start over, they personalize what works best for you body. All I can say is trust the process. It might seem like there's not enough progress but with good eating habits and regular exercise it is extremely possible. I had no energy most of the time with depression creeping in.

Going good so far- The product was shipped very quickly and arrived without a problem. It’s been easy to use with clear instructions and the team has been responsive to questions and very communicative.

I only gave 1 star because 0 was not an option. Dear Billing Team, Unfortunately, your refund offer of only $299 is not acceptable. My wife canceled the product because it made her very ill. We can send back the unused portion. We do not want more of your product. Please do not quote your policy. We canceled, and your company obviously received our cancellation because they stopped sending us the product, which you are well aware of. As I read reviews online, I see we're not the only ones to experience canceling and continuing to be charged. Your comment about us having to continually call to ensure the account is canceled is extremely inappropriate, and your company needs to review your customer service training guidelines, if that is what you are directed to say.

It didn’t feel like I was doing this alone. MEDVi made it feel like a partnership. Every adjustment and suggestion was tailored to me. That made sticking with it easier. I’ve lost 15 lbs and gained clarity.

I ordered from Medvi, which outsources its prescriptions through Red Rock Pharmacy in Utah, while I live in Washington. Medvi repeatedly claims my order has shipped, but in reality, only a shipping label has been created—no shipment has actually occurred. Despite their promise of 3-5 business days, it has been far longer, and I am left frustrated and without answers. Trying to get a refund from Medvi has been a nightmare. They insist they cannot refund my $179.00 because the package has "already shipped," despite clear evidence to the contrary. I have proof that the package has not left the pharmacy—only a label exists, no movement, no delivery.

I wasn’t sure what to expect but starting was surprisingly smooth. After submitting my form I had a consult within days. My provider explained everything clearly and we moved forward step by step. No pressure to be perfect just progress. I’ve lost 12 lbs in three months and gained some peace of mind with food choices.

My experience with MEDVi has been mixed. I've found their customer service to be very responsive to email. When I've sent emails, I usually received a response via email or a phone call within a few hours. I've found their online portal to be less than helpful and the billing/prescription process to be a bit cumbersome, but I've gotten it all figured out now. Also, the pricing changed after the 1st month and I wasn't made aware of that during the sign-up process, so that was frustrating. Overall, I'm happy with the prescription. I've lost 24lbs in the first 3 months, slow but steady progress.

I started with MEDVi in May 2025, after having used an injectable semaglutide through another company for several months with limited success - and some customer service frustrations. After completing my initial assessment, I had a consultation with a healthcare provider. My medication (injectable compound tirzepatide) was shipped within days. I have increased my dose twice (started at the third level due to prior semaglutide use) and have had minimal side effects. I complete the refill request following my third shot and have always received my next vial of tirzepatide in a timely manner. I also have a care coach who I meet with on a monthly basis. I have lost over 30 pounds in the three months I have been taking tirzepatide and am happy with the results and MEDVI's customer service.

So far, I’ve had a pretty pleasant and easy experience. It seems like a lot of the one star reviews are user error or neglect to understand the process. However, I’m one month in and time will tell! Everything has been pretty easy considering I just had blood work done so I submitted that information and almost immediately got approved and had my meds shipped to me. I’m coming up on my second month so I’m excited to see how things pan out.

Quick and easy! Impressed with the customer service and follow up. They really care about your goals. Instructions were easy to follow and I had no issues pulling up the medication, injecting the medication, or storage. They also follow up for future orders and make it easy. I would recommend this to anyone.

I would never recommend MEDVI , made a purchase, received nothing what was advertised, all medication is melted and glued to each other. It’s absolutely not the same what you see on a website, even instructions are simple homemade printouts. Very unprofessional. Made a phone call in order to get the money back, Medvi refused. I am stuck with $250 bill and very suspicious candy like tabs. I’m very disappointed and upset. Will try to do my best and warn everyone I know NOT to purchase anything from Medvi. Not to make same mistake I did.

I have been on the program for three weeks and have already lost 8 pounds. I am happy with my results so far. I have always exercised and just needed that little extra helps to get those stubborn pounds off and this has met that need.

Starting this was scary, but I am so glad I did. My provider was kind and took time to explain everything. I felt heard, not rushed. Five months in, I've gained 18 lbs and regained energy and confidence I hadn't felt in years.

This was more than weight loss - it was guidance. When I felt stuck or tired, they had tips that helped me stay consistent. 5 months in, I'm 18 lbs down and feel like I've built a rhythm I can actually stick to this time.

Every time I reached out, the team was quick to help. Whether it was about side effects or doubts, I never felt alone. I've lost 13 lbs steadily, with support that truly made the difference. They really listen and care.

This journey with MEDVi has been so transformative. I had tried everything before and felt stuck. Their medical approval process was surprisingly thorough and kind. My provider listened patiently, then crafted a plan that felt realistic. The messaging support has been a saving grace during cravings or plateaus. I’m nearing month four and finally feel in control.

It didn’t feel like an app or a bot. MEDVi’s care team actually responded with helpful advice not just generic replies. They noticed patterns I hadn’t and helped tweak my plan around work travel and stress eating. Now in month four I’m 14 lbs down and feeling optimistic for the first time in a while.

I started 2 and a half months ago with MEDVi, I've now lost a few pounds. They are so helpful and respond to questions and concerns very quickly. Lower doses didn't work for me but now worries. They are helping guide me on my journey to get myself and medication dosages that I need. Glad I found them. 100% recommend.

BEWARE-DO NOT USE THIS COMPANY- They’re a bunch of scammers and thieves. I uploaded a copy of my prescription and they took it upon themselves to prescribe me a lower dosage. I called IMMEDIATELY and canceled my subscription and since the medication was NOT ship, I requested for it not to be shipped and to give me a refund. These thieves took it upon themselves to ship the item without consent then state a refund could not be processed. I have disputed the charge with my credit card company.

I expected judgment but got the opposite. The intake was thoughtful and my doctor listened without bias. Now, I've lost 14 lbs in three months and feel calmer, less obsessed with food. The support really helped me push through.

The new Account Manager Jennifer has been so incredibly helpful. She reached out via email to check in on how things were going and helped me fix some of the pulling issues and questions that I had. I highly recommend trying Medvi.

Before MEDVi I felt out of control around food. Now I feel grounded. Smaller portions feel natural and I no longer snack out of stress. The team helped guide me gently. I’ve lost 16 lbs in 4 months...

After two months I only lost 5 pounds. I went to my online appoint for my third dose and it never showed up. I called and they said I never had an appointment. I asked for a supervisor and was told I would get a call in 24 to 48 hours. On the third day, I called back. The woman I got was able to read to me my notes from my appointment but passed me to another department. That woman told me I couldn’t get my next dose since I never had an appointment and denied that the first woman read them to me. Then when I asked for my refund, she stated that since I had already received treatment via my online appointment, I couldn’t get a refund. Then said I will get a call back in 24 to 48 hours. Don’t use this service!

SCAM. The website misleads you thinking you are getting a deal. I got an invoice of $279 and then it’s goes up $379 after that. It took me hours to get a refund. After talking to 10+ **, I finally spoke to an American who offered me a refund. If they tell you over the phone you’re getting a refund MAKE SURE you ask for a confirmation email.

I have had a great experience with Medvi! Meds always arrive on time. Monthly check in calls and questions always answered in a timely manner. I’m down 21# in 4 months. Minimal side effects! Would definitely recommend this company!

I've tried Everything -keto, fasting, shakes-but nothing stuck until now. The provider adjusted thinks carefully and helped me stay consistent. I’m down 19 lbs in 5 months and feel in control for the first time in years.

I’ve been trying to lose weight for years and nothing really stuck. I’d lose a few pounds and then gain it right back. I came across MEDVi and decided to give Ozempic a try through them, and honestly it’s the best decision I’ve made for my health. I'm 5'7" 220 lbs and in just 3 months, I’m down to 195 lbs. The biggest difference for me is that I don’t feel hungry all the time anymore. My cravings are way down, and I finally feel like I can control what I eat without forcing myself. Not to mention I have more energy throughout the day. I still have a ways to go, but for the first time I’m confident I’ll actually get there. If you’ve struggled with weight loss like I have, I can’t recommend Medvi enough.

I started with MedVi in May 2025 and the first month went smoothly. I was charged the second month and never received my medication. This company has a history of charging customers for medication not sent or received. I have fought the $399.00 charge for the last three months. MedVI refuses to refund my account or provided a tracking number for the merchandise "sent". Buyers Beware. There are a lot of other weigh loss companies out there that are professional and honest but this is not one of them!

I would stay far away. I called to cancel my service as I was not receiving my product for 3 months. They informed me that they would cancel my service and refund me. Two weeks later, I received a notice that I was getting charged again. At this time, I am still fighting for a refund, and they are refusing to do so. They informed my credit card company that this was subscription based, and a refund is not warranted, even though I haven't received my product. Stay far, far away. If they were a legitimate and operated in good faith, they wouldn't try to manipulate their customers to take their money.

I've been with MEDVi for a little over 2 months and I have been pleased with my experience so far. The process has been fairly simple. I met with a medical professional online who determined that Tirzepatide would be appropriate for my weight and they got it shipped to my house. I got my bloodwork done at a local lab, I have had regular coaching sessions, and with the help of the tirzepatide along with health eating, I'm down over 20lbs. I feel healthier and I'm really glad I decided to do this.

I have been with MEDVi for 3 months now. Being post menopausal I have had so much trouble losing weight. So far with using compounded semiglutide I have lost 16 pounds. I feel fuller after eating and my appetite is decreased so I eat smaller portions. I make sure to get enough protein in to avoid muscle mass loss. My virtual appointments with the NP have been great. She gave excellent suggestions on how to manage any symptoms I might have (I really have had minimal and only the first couple weeks), how to eat and maximize my weight loss.

I felt supported from the moment I signed up. The intake was easy and my provider actually listened. I've lost 14lbs in three months and feel better mentally and Physically. They are very friendly when they delivered their service.

Tirzepatide from MEDVi has been amazing for me! It’s affordable and working well. I can contact my team anytime I have concerns, labs were included and a breeze to complete, and my dosage increases have been seamless. Shipping comes right to my door and the medication is easy to administer to myself. Side effects have been very minimal. The original consultation I had with MEDVi was via video call and very helpful and informative. They contact me regularly and keep me on track with my goal and plan we made together with the doctor’s recommendations. I love it! Down 25lbs in 6 weeks!

I was skeptical at first, probably like everyone else who is looking for something to help them on their weight-loss journey. But after looking into the company, I decided to take the leap. I am very happy that I did. I have already lost some weight and love the feedback I am getting from the staff. They have all been very helpful and supportive, and I am looking forward to reaching my goals. I am very surprised that there are so many one star reviews when I haven’t had nothing but a great experience.

If I could give less than one star I would! They will take your money and not send your medicine. They charged me for 4 months but I only received 2 months of medicine. They claimed they could not refund my money because it had already been processed, even though the medicine was never shipped to me. They claimed I needed bloodwork but I could not get an order for the labs. They kept saying they would send the order but never did. No meds, no lab work and no coaching, yet they still charged me monthly. I was charged for two extra months and never received anything for my money. Don’t waste your time! They will take your money and not do what they claim to do.

I filled out the assessment and received an email saying "Your Metabolic Report is Ready" and to click on the link to complete my order. The link just goes back to the website and the only option is to fill out the assessment again. I decided that I must have missed something so I went through the process again and ended up with the same results so I called them. This is where things got weird....the "customer service representative" said there was not a form filled out under my email address. I asked for an email address I could use to forward the correspondence to an was told there was none.

I have been a Medvi customer for just over one month and I could not be more pleased with the product and support. I have lost a little over 2 pounds per week and I can see the results already! I have had a lot of concerns that the reps have been able to address confidently and with great knowledge of the product. The questions they asked before I began treatment assured me they were concerned for my health and that I would be set up for success. I highly recommend!

I have been unable to lose weight the past 2 years following menopause - despite making lifestyle changes. MEDVi has been great! The provider I spoke with was very knowledgeable and answered all of my questions. The ordering and shipping process are convenient and seamless. I like that I get a reminder and survey each month. I lost 10 lbs in the first month with no side effects. I feel full which is allowing me to both eat less and make healthy eating choices - no more cravings! I would highly recommend if you can’t get GLP-1s authorized through insurance.

Worst company!! I had been on GLP one with a different company for a few months and switched over to them. Instead of considering that I have already been on the medication and needed a certain dosage. They started me back to square one with a very low dosage, even though I provided lab work and prescription proof. They still didn’t change my dosage. After being on for three months, I had gained weight. And when I requested that, I change from Semaglutide to the Tirzepatide, they said I had to speak with a physician. I asked them not to fill my prescription until I spoke with somebody. I made an appointment with the physician, but no one ever contacted me.

There are too many options, DO NOT USE MEDVI. If you have any issues, they are impossible to reach by phone, no supervisor available. Your request will be denied. My third month did not come in a timely manner, even though I was charged. Turns out I needed another dr/nurse check in. Afterwards I was charged again!! Took 2 weeks to get a refund on the extra charged. 4th month came with 1 dose not 4. I didn't even notice until I was taking 2nd dose, MEDVI declined resending dosage or reimbursement because I didn't connect to them for 7 days after delivery. I sent pictures of the much smaller vile. It was clearly a mistake by pharmacy or doctor. MEDVI SAID NO, but it took them 4 weeks to decide!!! I missed my target date. I'm out $299. IT WAS THEIR MISTAKE. They don't care.

I started in March. Received my first dose in April so it has always been paid the month before I receive my product. Each time my order is a little bit later and later. I never received my order in June. They shipped it in July. So at that point I have paid for 4 dose and only received 3 of them. MEDVi then processed another payment and I still have not received my 4th dose so I canceled so I would not be changed for a 6th time and only receiving 3 doses. On my portal there is the 4th dose that they keep saying they sent to the pharmacy to be shipped out, and still to this day- one month later has not been shipped out. I have reach out to them multiple times. They keep on giving me a run around about it is at the pharmacy and will be shipped today.

This charged me for medication. Then they told me they had charged for the wrong meds and would need to charge significantly more for the correct meds. I told them no, stop the order and refund money. They agreed and said I would have a refund in 5 to 10 days. Several hours later I received an email saying there would be no refund as they had already made the medication.

I was just charged $299 for a membership fee when it was stated there is no membership fee!! Super angry. This company needs to be up front about what exactly they are charging at the very beginning. I want my refund.

The first shipment was perfect. Medication was shipped in a foam cooler and cool on arrival from TX to KY. I scheduled my consultation video visit. I spent 40 minutes waiting in a virtual waiting room, nobody joined. So I rescheduled, then wrote an email. When I did not get a response in 24 hours, I called, and the representative kept saying I missed the call, and they rescheduled me. Not worth arguing about it after correcting her statement multiple times. Next appointment, nobody joined. So I called, and they got someone to call me. Waste of time appointment to require and spend so much effort just trying to get it to happen. Request my 2nd vial, after being told I can request it after 3rd shot. Was denied because they wanted me to wait longer. Finally get it approved. Received tracking information as usual.

I was so unsure before starting MEDVi—my weight felt like this huge wall—but their care team walked me through every step. From the intake form to the first med delivery to regular check‑ins, I felt heard. After a few weeks, I started noticing the cravings fade. The providers adjusted dose when I had side effects. Five months in, I’ve lost 18 lbs and have more energy. It’s been a real lifestyle shift, not a quick fix.

Tried them for 4 months... 3 of the 4 months the medication came in hot, over 100⁰ F. Called them and they assured I would get a replacement. Never got it. Called for a refund and cancellation.... Haven't gotten the refund. Beware.

I was charged $747.01 for just one vial of compounded semaglutide meant to last one month. This price is much higher than the ~ $478 expected (including onboarding fees and medication costs). I experienced repeated difficulty making appointments, nobody showed up to my appointment 2x while they rescheduled me once without me knowing. It was so confusing to figure out how these people work. Do you login via their app or from a text message link??? The patient services was disorganized, poor audio quality, and I had to cancel the program due to lack of confidence that I was working with a legitimate provider. My mistake trusting the Forbes recommendation! THEY ARE NOT ON BBB!

Okay, after the first month on this I choose to discontinue the "program" but was unable to find ANY link in the Patient Portal pages. Without filling out a subscription renewal request they charged my debit card $299 anyway. My bank flagged and blocked the transaction and issued me a new card. After 5 more tries they were able to take my money anyway.

After several emails and phone calls they finally made the correction to my account and reversed the charges. I am thankful I did not have to report to bank.

I have been dealing with Medvi for almost 3 months. And I not only don't have the medicine. I don't have a refund every single promise. They made to me was not kept and I started getting concerned so I went to my own Doctor and got a prescription. And blood work by that time. So many more things had gone wrong. I did not feel at all comfortable. Injecting something into my body. That came from Medvi. So I found a pharmacy that's licensed in 31 states and has the best accreditation. And within two days, I had the medicine at my door for half the price of Medvi. I have had dozens of calls, texts, emails and requested a Manager 2×; they never called me.

MEDVi has great prices and even better customer service. I have been well looked after since starting my weight loss journey with Medvi. They have checked in with me on a regular basis and Jenniffer **, the account manager assigned to me has gone above and beyond to make sure all is going well with me. I highly recommend Medvi. Great company with great customer service.

My experience overall with Medvi has been good. I wasn't sure really what to expect, especially from an online provider. I received my medication quickly and have had follow-up calls to check on my progress throughout the way.

I went to this website when the Tirzepatide I was currently paying for out of pocket thru my Dr.'s office became too expensive. I ordered the dosage I was currently taking (15mg) and was sent an email that my order for 2.125 mg Tirzepatide was approved. I immediately text and emailed that I would like to cancel my order then because starting back at that dosage would just be a complete waste of my money. After a couple of emails and phone calls they agreed that they would refund my money and cancel the order. After 2 weeks of waiting for my refund (and several more emails) I was emailed that they would not be refunding my money after all. Now I am having to go thru my bank to dispute the charge. The whole experience has been extremely frustrating and time consuming!

Medvi is great. The shipping is very fast, the instructions are clear, and customer service is easily accessible. The monthly questionnaire required for the refill is simple and concise. Overall, I have been very happy with my experience so far!

This company needs to improve the way it conducts business! I filled out all my information online and made my payment which they charged to my card immediately. The only communication I received from them after that was telling me to go into my portal and set up my initial session with a provider in order to have the medication sent to me. However, although their advertising says that you can get to speak with a provider as soon as the same day once you’ve completed your intake information, the first available appointment for me was 2 1/2 weeks after I had submitted my information and my payment was taken. Needless to say this was very disappointing!

I couldn't be happier with MEDVI. The once monthly FaceTime with a doctor, paid for blood lab test, meds arrives quickly, and customer service is top notch! The Medvi app/portal is easy to use and help is just a click away if you have any questions. I'm on oral semaglutide with no side effects!

There have been SEVERAL major issues I’ve had with my orders - HOWEVER, I certainly lucked out when I received help from a MedVi care specialist named Keri Anne ** !!!! This girl should be the PRESIDENT of this company! She literally went ABOVE AND BEYOND in helping me through a VERY difficult time in my medication and orders!!!! It is ONLY because of her that I remain a customer. MedVi reallllllly needs to train everyone to do what Keri did and continues to do for me!!! THANK YOU KERI!!!! I honestly cannot thank you ENOUGH!!!

Complete scam. I saw the ad online for $179 including medication. After jumping through several hoops, I received my first batch about 3 weeks later. When I received a reminder to refill, I looked at my current orders. At this point, I realized that, not only was I charged twice and only received one batch, the second order was $299! When I called to get an explanation, I was given the runaround. I kept being told that the first order was cancelled, but still had the charge. The supervisor claimed that I had received it but had nothing to say when I asked for a tracking number. Trying to cancel is just as difficult. It looks like the only way out is to dispute with my credit card company and report to the BBB.

I ordered one time from MEDVI and they billed me again for $299. I called my credit card and disputed the charge. I was notified by my credit card company that MEDVI disputed the charges and did not agree to give me a refund. I also reached out directly to MEDVI and they emailed me to “take it up with my Bank”. I responded to their email to find out why they contested giving me a refund- I sent them an additional email to please respond. They never did and seems to be avoiding me. Do NOT order from this company. I read their reviews after the fact and a lot of people have the same problem. They are thieving COWARDS!!!! 😡

I have had nothing put positive experiences with the company so far. From the customer service to get my consult set up, the actual consult and my account rep; everyone I’ve worked with has been amazing. Fast shipping and easy billing. And I’m down 14 pounds in the first 4 weeks.

They happily took my money. I found out I have a medical condition that makes this medicine a bad choice for me. I called back within 30 minutes to cancel my order and they refused to cancel or refund my money. They had no supervisors to escalate to on call. They said they escalated my request to some other group in their company. They had no idea what the name of that department was, and said even if they did they it was Medvi's policy to not disclose the name of that department. So I am supposed to wait 24-48 hours to get a call back. But their policy is that they cannot refund my money, on an order that was placed :30 minutes prior. Don't waste your time with Medvi. They are not professional and not a serious company.

I have been a customer since Feb. 2025. I got it for a couple months but for financial reasons had to stop. Started up again in June 2025 and received my meds, then in July I was told I needed bloodwork but hadn't been able to get it done so I skipped July. Then in Aug I received an email stating that blood work wasn't needed anymore and to fill out paperwork for the refill to which I went on the patient portal and see that 399.50 was charged but on 7/20 but my last shipment was in June, and another payment is scheduled to come out in 5 days!

Everyone has been so kind and compassionate. Someone always responds quickly to messages and are very understanding. All of the staff have been very supportive and go out of their way to make sure your experience is great.

I recently purchased the semi glue tide oral medication. I’ve been on it for almost a month a little bit under, and it has done. Absolutely nothing for me.. when I take it it basically taste like I’m taking a fresh breath mint. I have seen no improvements with my weight, none with my appetite. The Medvi website portal is super hard to navigate. It is hard to talk to someone that talks any type of English.. I have tried to get my money back as listed on the website saying you can get your money back in 30 days if you are not satisfactory and they refused to give me my money back. FRAUD.

Updated on 08/14/2025: I did hear from MEDVi but ii didn’t get any compensation, they wanted me to consider giving them a better review. I went to the Remedy meds site and their product was stellar!!!

The weight loss has been great but more than that I feel like myself again. I’m moving more, eating smarter and not obsessing about food. MEDVi made it easy to stay consistent. I’m down 15 lbs and proud.

I do not recommend getting any meds from this company. It's a scam. I joined and they sent wrong meds, before I even had a consult, blood work, physician tele visit or anything. I called customer service immediately after seeing incorrect meds selected. I was disconnected by phone 2x and they reassured me by email the meds would be changed. The customer service was unbelievably sorry. They sent wrong meds, charged my card, refused to correct the situation and would not refund or allow me to send meds back to receive correct meds even after customer service told me they were working on processing and shipping the correct meds.

I placed an order with MEDVi and canceled during the intake process, within 20 minutes of ordering, after realizing I would be unable to use the product due to difficulty filling the syringe. I made it clear that I wanted to cancel during the intake, yet I was told my account was canceled but that I could not get a refund because “the order was processed.” I was also told the matter would be escalated and that someone would contact me — no one ever did. I later sent a follow-up email regarding my refund request and received the following reply from Veronica, a Patient Experience Specialist:

I have been on Tirzepatide injections for 2 months. At the 3rd visit the nurse practitioner refused to refill the prescription until I “had a letter of clearance” from my physician. She stated this letter should have been received before I was allowed to start the program and the prior physician and nurse practitioner did not follow protocol. So after 2 months and almost $1,000 investment in my weight loss journey I have been cut off from receiving the Tirzepatide. I have repeatedly reached out to customer service by phone and email with a response each time that “they are working on my issue” but I have gotten no resolution. I am removing myself from the program and will find a different provider who doesn’t play games with their patients.

I started with Medvi, got the first month (4 doses). Everything was great and went as planned. I ordered my next month (4 doses). The first week went ok, but I wasn't feeling great. I took the second dose and that night was a nightmare. The room was spinning and I was violently vomiting. This persisted for days. I called Medvi to let them know and their representative said they accidentally sent me a concentrated dosage and told me to throw it away and they would send me a replacement. The replacement showed up a couple of days later. Then, a day or two after, my credit card was charged for the replacement. I requested a refund because it was a replacement and my request for a refund was denied.

It started out with their website, where I ordered Tirzepatide at a slightly higher cost than the other sites, but with a Forbes recommendation, how could I go wrong? WRONG! Instead, they took my money and signed me up for Semaglutide. WRONG! Spent hours on the phone and countless emails and messages trying to get it sorted out, and the only thing that happened is that an additional $600 charge was added to my card, without my knowledge! Instead of cancelling the Semaglutide order, like they said, they sent it to me! Then they claimed that they couldn't give me a refund because they had already shipped the product, which is a very typical scam tactic. When that was refused and returned, and I demanded a full and complete refund, guess what they did...They shipped out ANOTHER order! Ended up having to dispute the charges and lurk at the door to make sure FedEx didn't deliver any additional surprises. STAY FAR AWAY!!!!!

This company is a scam. It took almost 3 weeks to get medication. Then two weeks into my medication I got a message about them trying to take 399 out my account. Reminder I initially only paid 179. Two days they called me called me back and said they need another 100 totaling up to 279. Computation sucks. Beware. I added both photos of poor my account doesn’t even match up.

I wish I could give zero stars. I placed an order, and my Apple Card found the transactions suspicious, and asked for manual verification four times. I verified, but in the interim, the system defaulted to an injectable product I did not order. I asked for cancellation once they said they couldn't change the order (to my more expensive order) and their slow responses ensured that the wrong product (THAT I CANNOT USE!!!!!) was shipped and "unfortunately" they "can't" (read: won't) cancel or repair their error. This is my hard-earned money. I have seldom felt so disrespected and disregarded by a company. Avoid them--go somewhere else for your medication. Note: I would amend this review if my money were refunded.

I have been on the Sameglutide for going on 3 months and am just now getting to a higher dose. I have been happy with the slow and steady pace. I haven't lost as much as I was hoping so far, but I trust the process. The staff is very helpful and supportive! They check in once a month to make sure you are feeling well. There are necessary blood tests periodically that are part of the price. No hidden fees here!

MEDVi kept things simple. No crazy diets or gimmicks. Just real care and a clear plan. My hunger is lower and my energy is better. I’ve lost 14 lbs in four months and feel like I’m on the right track.

I was surprised how quickly things moved. From intake to consult to meds was under a week. The provider explained things clearly and support followed up weekly. Three months in I’m down 13 lbs and loving the momentum.

I completed all of my information in June, paid today. They took the money immediately. Told me I needed a care consultation. I sat waiting for that and then was told they don't have any documentation and I have to contact customer support. Customer support person I could barely hear as a rooster was in the background the entire call. Got transferred to someone who barely speaks English. Requested an immediate refund. On hold now for that.

This program wasn't worth it. I started in May, paid around $800 and only lost 3 pounds. Before receiving my last prescription I called to cancel, explained why and they issued a refund since I didn't receive the medicine. 3 weeks later No refund, No account, I think they expect me to sweep it under the rug, I sat on the phone with customer service for 2 hours. They can't find nothing about me in their system. Even though I can still see partial of my account they can't see nothing. How ironic. I just want my $299 so I can move on...

This program didn’t just help me eat less. It helped me rebuild my habits from the ground up. From sleep to hydration to mindful meals, everything improved. Four months in I’ve lost 16 lbs and feel in control again.

MEDVi never made me feel bad for needing help. Every interaction was kind and thoughtful. I felt supported during setbacks and celebrated when I made progress. I’ve lost 17 lbs and gained so much self respect.

If I could give zero stars I would. My very first delivery was shipped to the wrong address and I never got it. MEDVi was useless. They will not refund my money and had me file a claim with Fedex even though they screwed up my delivery address. I canceled with them immediately.

I have been on branded glp -1 for about 6 months: I know what it feels like at the dosage they said they were giving me. It absolutely is NOT the same dosage equivalent- if there is any at all in the vial. I’m sending my vial to a testing service to confirm that. A company cannot commit medical fraud and get away with it. It’s immoral, illegal and dangerous.

They hit my account within seconds for $1,300+ within seconds. There's no billing department number you can call. They only provide a customer support use line. I have emailed them twice without any response from them concerning cancellation. User beware. When I called the customer support use line, I told the lady (whom I could barely understand) and told her that the website stated $179 a month, her only response to me was "that's not what it costs". Like I said, USER BEWARE! I'm now going through my bank to dispute the $1300+ charge.

I honestly didn’t expect much but the difference has been real. The care team was responsive and the guidance felt smart and personal. I’m down 18 lbs over five months and have kept it off without stress.

I appreciated that MEDVi didn’t push drastic changes. They met me where I was and built from there. The meds were introduced slowly and safely. Four months later I’m down 15 lbs and feeling more at ease with food.

Updated on 08/21/2025: August 21 and still no response. You can see they will have a resolution by August 13 per the statement below. This is a prime example of my experience with this company. Now you can see for yourself the experience.