Costco Hearing Aids Reviews

Went in for a hearing exam primarily to get baseline results. Best hearing exam ever, even better than those done annually by my employer. Saw some expected age-related hearing loss, but nothing crucial. Tech said hearing aids were optional at this point, primarily if I felt the need. We discussed types and choices for my future reference. I opted not to get aids, but am completely satisfied with the exam, the results, and the service. I will make this an annual visit to ensure good hearing health.

We are having a terrible experience with Costco hearing aids. We purchased the Jabra enhanced 30 hearing aids and have had nothing but problems since day one. The people are nice enough and always say they’re going to fix them and they just never got them right and now it seems impossible to even get some assistance to get them right. I feel you get what you pay for. If you’re looking for low cost hearing aids and not expecting high-quality product then go to Costco. Otherwise spend the money go to the professionals.

After a horrible experience at another Costco, I went to Richland and saw Alec. He did a new test and let me try 2 different hearing aids. One was far better and I chose that one. Alec gave me a choice of colors and charged them and made adjustments for my hearing. Super experience compared to the other Costco, which never let me try anything and was extremely rude. I went home with new hearing aids and Alec called me a week later to see how I was getting along with them. I will always go there for any adjustments. Very Professional and super customer care.

I was not given any options at all. Got Sennheiser Sonite R hearing aids. They were great for 4 months and then they went bad. 3 providers tried to set them and the aids kept either shutting off or changing settings where I could not hear at all. Sent them in for repair and they came back worse than ever. Put them in your ears and within 2 minutes either turning off or going mute. I do not recommend them for hearing aids. One person at Costco said it was my fault for not coming in earlier. 150 mile round trip every time. Go see an Audiologist.

In general Costco Hearing aids service has been great. Yesterday we drove over 4 hours to get a faulty hearing aid fixed. The lady at the Henderson Costco was very nice. I explained how my left aid was not working right for weeks. She said she would check it out. She was busy with other customers when my wife picked them up so I couldn't ask what was wrong. By the time we got home it was back to beeping and not working again (not the low battery sound).

I had a very happy & pleasant experience on 2/3/2026 at the Costco Hearing Aid Center, North Brunswick. The technician was Andrea. She with her pleasant manners, wits, and sincerity, had made my experience very much satisfied and she conveyed all the options available to me on improving my hearing. I sincerely believe that she is an asset to your company.

I have been using the Costco Hearing Aide Center in Thornton, Colorado for about 3 years now. The customer service used to be excellent, but now it's mediocre at best. Most days there's not even a person at the desk so you have to leave a message and hope they will call you back before the store closes. Good luck. I'm having problems being able to hear. I clean my hearing aides every night and use OTC ear wax removal product 3 nights a week every week. I made an appointment to have them adjusted but the guy (Andrew) I was scheduled with did not even take me out of the waiting area. He claimed he "cleaned them up a bit" and "turned them up a little". I did not notice any difference in my hearing. He told me I could put the Rexton app on my phone and make my own adjustments. NOT HELPFUL! I'm so frustrated.

I purchased hearing aids at Costco, and would highly recommend using them. The hearing specialists there don't work on commission, so you are assured what they suggest is based on your needs, not the cost. I was fortunate to meet Ken **. He took time to answer my questions, and had patience in testing me. I recently had a question about the clarity that seemed to change. I made an appointment to see Ken. He cleaned my aids, put in a filter, & changed the tips. I immediately heard better. It's reassuring to know if I need an adjustment in the future, there isn't any charge. This is a Costco policy. I appreciate Ken's help.

My experience with Costco Hearing Center has not been positive. I am on my 4th pair of hearing aids in 6 years and I still struggle with hearing people. I can be at a public place and cannot hear the person sitting right beside me. I am skeptical as to the capabilities of the people Costco gets as audiologists. My latest person came from another hearing aide company and her attitude has been terrible. I have been threatened and bullied into accepting my current Jabra hearing aides. I am frustrated and trying to find support on line has been impossible. I live in Canada and unfortunately getting help from Costco or Jabra has been futile. I would never recommend Anyone to but from Costco Hearing Center. It has been an expensive lesson.

The Jabra Enhance Pro is such low quality it’s frustrating. They used to carry a good line. Not sure what happened. Many of the features don’t work on the hearing aids. The tech even said some features advertised don’t work. Whoever thought the bulky charging station was a good idea has never used hearing aids themselves. When you take them out at night, when it’s late and you are about to fall asleep, you have to get up and find the charging station. The batteries in my aids before these low-quality ones were by far a better option. If my aids aren’t charged, you have to plug in the station and wait for them to finish charging. With the batteries, there is no waiting. Seconds to change batteries. A huge step backwards to go from batteries to a charging station. Very bulky to take anywhere. Not sure why Costco lost the Phonak line, but a big step down to go to the Jabra brand.

They are nothing but disrespectful and rude. They claim they called to remind me of my appointment but according to my app which tracks every call I receive they did not. The person wanted to take my phone and check, a BIG no and a huge red flag. NEVER hand an employee your phone! That’s one way people get scammed! If Costco actually identified themselves on Caller ID more people wouldn’t have these problems.

I bought a pair of Jabra in the ear hearing aids. Pieces of shit. Sound is not that good. Bluetooth range is about 2 ft. Batteries die when they feel like it. Bluetooth will stop working and I have to turn them off and turn them back on.

After 3 days of unwanted, unnecessary and harassing reminders by text, phone and email of my appointment this morning at Costco Hearing Aid Center, they called 90 minutes ahead of the appointment to ask me to reschedule it. I was prepared and looking forward to spending the money to purchase hearing aids. But they screwed up my day after insisting on this appointment and hounding me about it. It was not okay and I'll buy my hearing aids elsewhere.

I’m at home with the new hearing aids, working perfect. The reason I’m writing this review is because of Linda and Delilah. Linda deserves a raise, she has a gift with the way she treats her clients. Very professional and skilled, but also down to earth. Very pleased with my purchase and the quality of service. Thanks again Linda!

In July 2025 I went to the hearing aid department at the Costco store located at 805 Lighthouse Drive, Bradenton, FL. I was fortunate to work with David ** as my hearing specialist. David provided excellent customer service and he was highly professional. I immediately knew he was an expert by his knowledge and he was confident that he would fit me with the right type of hearing aids. I returned for the fitting process and was amazed at how much my hearing had improved. The pair that he recommended for me have been excellent and I am very grateful. Throughout the process I felt at ease with David and I highly recommend him.

I have had a Costco membership since 2012. A family of two, my wife and I do not spend a lot at Costco. But overall, I can count on Costco for high quality produce, other prepared food and cooking supplies, and clothing. I tried hearing aids in the late 1990s. A well-known company. The hearing aids were ineffective and very expensive. They went into a drawer – where they remain – almost unused. When I heard about Costco Hearing, I had a spark of optimism. I have been hearing impaired since 1969. I was at a disadvantage in almost all group setting during conversation. I do have great wireless headphones for television listening, but that cuts me off from communicating with others in the same room as we share television and movies together.

Michael is so patient and helpful! I have to return often for tune up and training. All at no charge. I checked at a local center and there is a $100 charge for every visit - and many visits are required!

I bought the Philips hearing aid 14 months ago, the problem that I have is the adjustment of the HA, Some frequencies (women and children) are over amplified, I Hear them like they are screaming, some everyday noises too, I understand is not easy to adjust HA, I have been in the hearing Dept, 5 times, I will go as many times as necessary, the audiologists?, have been really nice and they try, but I guess some patients adjustments are not as easy as others. I hope I can get my situation solved, is a problem of clarity more than volume.

Been a hearing wearing aids for about 25-30 years. Gave up on the local aid "sellers" and bought several aids online saving $1000 with decent results. When Costco started selling aids I became a regular customer. Best hearing evaluation and hearing test I have ever had was at Costco none. None of my local aid sellers was even close. Only time I jumped ship was when I had problems with aids I bought from Costco was with a first generation rechargeable aids. Returned for a refund and bought aids online paying about $1000 more than the aids I returned.

Needed my Phillips hearing aids serviced and also a test. Chelsea was extremely helpful. I have been here several times always receiving, professional and excellent customer service. Highly recommend for hearing aids.

Service is rude and unhelpful. I have been trying to get Jabra hearing aids to work properly for many months. They finally tested the aides and found out they were defective. The replacement pair worked worse than the broken pair. They supposedly set them up for me. I left Costco and they started to squeak and now squeaked almost constantly. Had to get a general manager involved to get a refund. Won't be going back.

Tyler **, Hearing Aid Specialist, is courteous, knowledgeable, thorough and caring. From diagnosis to final fitting and adjustment, I found him to be a consummate healthcare professional. This fine gentleman is a valuable human asset of Costco. I recommend him highly.

Absolutely love my Kirkland hearing aids that I purchased about 3 years ago. And the 312 batteries that Costco sells are the best value around. However, they recently changed the packaging from the flat card 6-pack of 8 batteries each to a box containing the same amount. They are packaged differently - CHILD PROOF. This is an issue, because most folks wearing hearing aids are of the older generation, myself included. I find it almost impossible to open the packaging to get out a hearing aid, much less two of them. While it's great they made it child proof, they also made it old person proof. NOT A GOOD MOVE. My suggestion is that they offer both versions. What I have to end up doing is completely tearing the packaging apart and extracting all eight batteries then storing them loosely in a drawer..

I've been using Costco Hearing Center now for over 15 years. I'm on my 3rd set of hearing aids from them, having just been tested and fitted for a set of the Jabra 20 PRO battery replaceable model in August 2024. The staff has changed over the years, but, over-all, the service and commitment to the customer is still alive and well.

I went to the W. Katy (TX) Costco and Sandra ** did my hearing test. She was very nice, explained everything, and I ordered the Jabra Enhance Pro hearing aids. Picked them up today, she fine tuned them, and gave me the information I needed. I am very satisfied so far, and appreciate Sandra's professionalism!

First time purchasing a hearing aid and Costco has disappointed me twice (in three visits) with their unprofessional follow ups and lack of expertise. My initial visit went perfectly, I picked out the hearing aid and was given a follow up appointment in two weeks to pick up the device. The appointment date and time was written down on a business card with the employee’s name on the other side. I show up for my appointment and Costco does not have me on the schedule that day to pick up my hearing aid. Where did my appointment go??? They fit me in after waiting an hour and I leave with my hearing aid. A follow up in a few weeks was also scheduled for any questions or concerns.

Hi. I am disappointed. I have been using average hearing aids, for 12 years, and I don't understand the ranking of these. To tell you, if we pay attention: Sound lags in time, over sound in some of the field and lower sound in some of the channel. Has a example in the car, I listen to music (which was really undefined and unclear), I could hear some of the sound louder like air flow through the doors, bumps on the road. But not the ringing bell. The unlock seatbelt or when I put the fan on for defrosting the windows. I couldn't hear it. So what I did, I put my old 2 different company provider hearing aid. I try with the same aspect of sound and noises. Well I was simply amazed by the accuracy of the old one. So for a couple of hundred dollars more, let's get the well-known hearing aid companies we do forget: the quality of sound he s quality of life.

I (along with others) have been trying to get my dad to get hearing aids for the last 8 years. Finally got him to this Costco in Florida and he hasn’t looked back. Marlene was simply amazing, her energy was so positive and contagious. She was totally patient, efficient and a caring professional.

The hearing aids sold by Costco are a very good value and I am generally happy with the device I purchased (Jabra Enhance 10). I am not happy with the personnel in my Costco Hearing Aid Center (Plano West, Texas). They do not listen to my issues, are generally unhelpful, it is difficult to schedule with them, and their general attitude I get is they definitely look down their noses at their customers (clients). I would not recommend this Costco for purchasing a hearing aid because of the audiology personnel in the Hearing Aid Center.

Buying them not issue. Getting them cleaned and service is the issue. Called set appointment. Explained problem of left hearing aid not working. Needed both cleaned while had them. Got there did not know about left hearing aid not working. Explained again. Left them,shopped while waited. Come back was told hearing aids where cleaned. I asked about left one not working. Acted like first they heard about it. Girl came out said they worked fine she checked them. I explained the left hearing aid did not have volume. I tried it did not have volume. She stated well we are under AC it makes lot of noise. That why you can't hear. So came in with low volume on left hearing aid and left with low volume on hearing aid. A year later have low volume on hearing aid. Can't afford new one.