Costco Hearing Aids Reviews

Great service great product Kirkland. I needed a hearing aid. The test was done very well. The fitting of my hearing aid was done very well. The fitting was done very well. The functions of my hearing aid were explained. Great warranty.

Review of the Rexton Adore Hearing Aids from Costco – April 2019 - I wore Oticon behind the ear hearing aids for 5 years and was happy with the product. However, it was time for an upgrade and I visited the Downtown Vancouver Costco Hearing Aid Centre, as Costco has the largest number of hearing aid centres in North America and their prices are very competitive. They a distributor of major brands of hearing aids. That made it appealing.

I went to Costco at Haggerty Rd on Livonia MI. The new Phonak Brio 3 is an excellent product for my needs. The hearing instrument specialist James ** did a thorough job with my evaluation and explaining the maintenance of the aids. I was pleased.

I bought a set of Bernafon hearing aids at the Costco on Quincy street in Denver. When I was fitted I found the tones to sound very tinny and noisy. I was told that I would get used to them. I found that they did a very poor job of canceling out noise and I still could not hear that well. I went back four times over a period of three months, each time having to wait two or three weeks for an appointment. The hearing specialist doing the adjustment was not able to get them adjusted to my satisfaction and didn't seem to care.

I went for hearing aids that had a charger, the dome was an easy switch, old to new. There is not a charger for these adding to the expense of cost for replacement and leaving me with a tough activity, changing the batteries way too often, for my old hands. I am still working at changing the dome, I was not shown how to change it. Going in the store is not easy for me and they want to have me in for cleaning. I need to do it myself.

I have had hearing for the last 40 years. A recent test (which was very detailed) showed that I have only 45% of normal hearing left in both ears. My mom and grandmother were very hard of hearing and they were never around noisy locations or equipment. I have been using Costco Kirkland hearing aids for about 15 years now. My hearing is deteriorating faster now. I called Costco at 19001 N. 27th Ave in Phoenix, AZ to have my aids adjusted. ** the Hearing Specialist did a VERY detailed test. She recommended installing a special high output microphone in my ear canal. Before the adjustment I would have to be within arms reach to hear most people and even then I would have to cup my hands behind my ears to hear some people, especially women and children.

Tried Costco hearing aids 8 years ago and returned them after a month and got rude treatment at that time in San Luis Obispo, CA. In November 2018 after a trusted friend said she liked hers I went back. Three months later and 4 visits to try to make them work (did not make any difference hearing wife or TV) I called to say I wanted to return them. Was told I had to make an appointment for the sound booth, which to me was a ploy to get me back in with a dispenser to convince me to keep them. Was even told I had signed a contract with that stipulation. That was a flat-out lie and I spoke with a store manager to say I was returning them and would not even walk back to the hearing aid department to do so.

I called the Costco Wharton NJ Hearing Aid center to schedule an appointment. The individual acted as though they were doing me a favor. Instead of sharing how far out appts were available at the beginning of the call, all of my identifying information was requested up front. I spelled my street name six times and after the representative finally got it correct they said to me “hmm that’s an interesting street name isn’t it." I don’t think so which leads me to believe it still wasn’t taken down correctly. I was then asked when what I’d like to come in and what days of the week were better for me. I said, "Let me look at my work calendar and you tell me your first available appointment and I’ll see if I can move something around as I’d like to come in as soon as I can."

I have been wearing the Kirkland 5.0 for four years now. These were my first aids and really made a difference in my everyday life. I was amazed at the sounds I was missing. I added the Bluetooth receiver so I could send phone calls and streaming music to the aids. I have great personnel at my Costco in Milford, Connecticut. I had to replace two of them under warranty which was always a quick turnaround. Drop them off and then get a call three days later that it's ready for pickup. After my warranty was up they suggested to purchase an extended warranty for $125.00 for a year. That decision proved positive as the amp on one failed in April of this year and was replaced and the other side amp failed last week and was replaced in two days. Each replacement is brand new.

I had a very thorough hearing test and was pleased with that. Told I needed the Phonak brio for my high frequency hearing loss. I went back a number of times for adjustments and yet I couldn't hear well. My husband kept asking if I was wearing the hearing aids because I asked him to repeat things so many times. Both ladies at the Wayne Costco in NJ were polite, but insisted it was my hearing loss that was the problem and not the hearing aid. I was told I had to look directly at the person speaking and they had to look at me in order for me to understand speech.

If you purchase Phonak Brio Hearing aids you will NOT be able to have them programmed by a Dr of Audiology outside the Costco system. I do not think Costco employs Dr of Audiology as they would be much more costly than the hearing Aid Dispensers they do hire. While my HAD is very nice and capable, I still wanted an Audiologist to program my aids. Phonak Brio aids sold only by Costco have an extra little chip in them that prevents anyone but Costco from programming or adjusting them. This was not revealed when I purchased them and I AM GOING TO MAKE A REALLY BIG STINK AND PERHAPS LAWSUIT OUT OF THIS PROBLEM.

I'm a musician and maybe I'm a bit picky about sound. However, first off, let me say that nothing is going to be as good as original equipment... but that ship has sailed. My complaint with these aids is that anything with a long tone - just whistle and hold the note - sounds like it did when you were a kid and put your face into a fan and talked. Another way to put it is that it sounds like it's underwater. The tech was able to pin the problem down to the feedback protection that's built into most of the programs. Only the "Music" program turns off the feedback protection and remedies the problem. Otherwise, these are decent and priced well.

Recently I made a appointment to have a hearing test and a fitting for hearing aids. I was in shock after a 30 minute hearing test and evaluation being quoted $7000.00 by a local hearing aid salesman. The aids were Starkey iQ2000 series. This was within $1200.00 of what another hearing aid salesman quoted for a set of Siemens. By comparison I spent nearly 90 minutes at Costco getting the most thorough ear evaluation and hearing test I have ever had!! I have owned 5 pairs of hearing aid all Unitrons so this is not my first experience. It was far and away the best.

I went to Costco to purchase hearing aids as this was the location that I was required to go to due to insurance. I was fit with REXTON CIC hearing aids and they were ordered. Upon arrival they were not as ordered and the color was incorrect. They were sent back and returned with the correct color. The Hearing Aids never worked right. They muted voices when trying to filter out background noise. The buttons failed on one and were sent back again.

I have had these Kirkland 8.0 hearing aids since January. Since then I have had to return to the hearing center 7 times because one or the other of them did not work. Each time the technician has been able to restore them. But the nearest Costco to me is a 3 hour drive round trip. Today the right aid again ceased to work. This time they were beyond counter repair and were sent to the factory. When they are repaired it will necessitate another 3 hour drive. These aids have proved highly unreliable.

Purchased Rexton 63105 mid Dec. 2012 at Willowbrook Costco, Houston. (1999.99) 3 yr Warranty. Little problems over the three yr but in all satisfied, as Costco was opening stores all over Houston bounced around, always pleasant experience. No pressure to "upgrade". Various the speaker in the ear would fail always in stock. Replace & on my way. Now that the warranty is out, all of sudden no inventory of the speaker, thus $135. Each time, & back to Rexton, just finished third time, now rather than 1 yr warranty on the repair of that unit, only 6 mos.

I have purchased two hearing aids from Costco in the past 7 years, and now about to purchase a third (new technology, especially for iPhone users). Great Service. Great products (such as Phonak and ReSound). Fantastic prices! I visit a Costco Center in NW San Antonio in Texas. Their technicians are extremely caring and courteous. Appointments required, except possibly to get your hearing aids cleaned while visiting other parts of the store. Can try new hearing aids up to 6 months, then return if you are not satisfied.

I received my hearing aids in Florida, in April 2018 from a very nice technician. I wore them for 2 weeks but I did not think they were working well. At the end of the 2 weeks we were back in NJ, at this point the hearing aids were dead. I called the hearing aid center in Wayne, NJ and the first appointment they could give me was a month away. I waited a month, went to the center, the woman at the desk did troubleshooting. In less then 5 minutes she said, she had cleared out the wax and the computer indicated that my hearing aid was programmed correctly even if it did not help me much. I wore the hearing aids for another 2 weeks and they went dead on me again.

I've had them two years and have been back many many times and always treated with courtesy and respect. The main reason one goes to Costco for hearing aids, is because the technicians do NOT work on commission!

I bought my first pair of hearing aids from Costco in 2013 but these were to be the fifth pair I had ever owned and used over the previous 30 years. I had used three four previous audiologists with my previous pa but theirs and had been fairly satisfied with their advice and support, but I found the quality and attention to detail of the Costco audiologists to be outstanding. On top of that the aids were very good and the cost was about a third of what I would have had to pay if I had used the usual privately based audiologist. Since then I have purchased a second pair from Costco and last month I purchased my third pair. Both the previous pairs are still working quite well but my hearing has declined substantially over the past decade and the pair I just purchased (Phonaks) are a wonderful improvement. Once again the local audiologist is very effective and supportive of my needs.

12 years ago, I purchased my first single hearing aid. It was $3,000 through an audiologist. After 5-6 years, I felt it was time to upgrade to something better, so I went to Costco. Being a musician and having profound hearing loss, I went with what was recommended at the time... Resound, in the ear, hearing aid. They have had to be serviced several times and now that they are 5-6 years old, I am replacing them with Phonak Brio through Costco. Emile, the supervisor at the Hearing Center in Eureka, CA let me wear a couple of different brands around the store to see how they reacted to different noises and if I could carry on a conversation with cooler motors running loudly...

Went there in December 2016 for first pair which were ReSound. I’m very sensitive to sounds, I need best noise reduction. I told them that. I’d go back for adjustments and got nowhere. It seems they want me to just accept what computer tells them. Husband ended up calling corporate. Got another (different) hearing test. Decided to try other audiologist there. When I came in May ‘17 she had paperwork to return them. She said if they aren’t right by now they can’t do anything and implied I’ve been in too many times. I then got the Kirkland 7 and same issues. It’s past 6 months and I’m stuck with them. I went to Indy North Costco today to be told I just need to accept them, that it’s my issue and not the aids.

I've been using Costco hearing aids nearly five years. I have received great service around the USA and even in Canada when needed. They even have their own brand (currenlty made by Rexton) that competes head on with hearing aids more than double in price.

Bought a set of hearing aids from Costco for over $1700.00. Upgraded my cell phone that has been out over six months. Costco has not been able to keep up with technology and now I cannot control them.

Received 3 calls to change my appointment. Finally, went to St Peters MO Costco. Center was to open at 10 am. No tester until 11. I could tell when I saw her walking in that the experience would not be good. Looked for every reason to push me out. When Costco has so many happy employees, I am not sure why they have the most unhappy in the hearing center.

My husband's hearing aids are still in warranty. One of them died. Took them to the Costco Hearing Aid Center at the Eubank store in Albuquerque, NM three weeks ago and still waiting. The technician said it would be 10 days to get them back. It will be 3 weeks this Friday. Every time we go in there is no-one there or they are in a hearing booth with someone. Nobody out front. Or "the computers are down" or "the dog hate my homework" or something. Worst customer service we've ever experienced at a Costco Hearing Aid Center. Over $3,500 and no customer service.

These are my 4th pair of hearing aids. 1st and second pair were from a local audiologist for double the price. They were good quality but everything was extra despite the exorbitant price-batteries, domes, no customer service. I admit the first pair of hearing aids that I purchased-Resound-were not impressive and I as always struggling with background loudness. But these new Kirkland’s are by far the best pair I have purchased. There is an app on in your phone which allows you to adjust the direction of sound so for me for instance in yoga class, I can adjust to hear from only the front of the room. This is the first time in 9 years that I can hear my soft spoken yoga teacher’s voice clearly for the entire class. The app is a lifesaver. Same thing for big crowds. As far as customer service, the hearing aid centers in Suffolk County, LI are wonderful. I have never had a bad experience, always helpful and that has been 5 years now.

Don't, don't, don't get hearing aids at Costco. I purchased a pair of Kirkland aids 2 years ago and to this day, they are still not adjusted properly. Costco Hearing Aid department will not answer their phone or return calls for days. For even a small adjustment you have to make an appointment that is ALWAYS 4 to 10 days out. I work with the public, I can't wait 1 1/2 weeks! When I complain that the aids aren't working, they suggest that maybe it's just me. Thank God I lost one and am currently purchasing a new pair thru an Audiologist. I can actually hear again and get timely, professional service. I'm guessing that Costco's hearing aid associates double up to cook pizzas at the snack bar. Believe me it's not worth the savings!

My father is 83 and he was visiting from abroad. I took him to the Costco shop on Glen Mills, PA to the hearing aids shop to learn about the products. After a few minutes a salesman came and told me that I had to make an appointment over the phone the following day. I made the appointment and went back to the shop at the agreed time to find out that they wrongly booked my appointment in the computer. They told me that there was nothing they could do and that I had to re-book another appointment. The woman at the desk did not care at all that they made us waste two hours of our time when it was their fault to schedule the appointment at the wrong time.

I had two other tests (Hearing test) the past three months and the one at the Los Feliz Costo was superior to both. It seemed more thorough, and the three beeps compared to one and two at the other places worked much better for me. The folks at Costco recommended me rescheduling my first appointment due to too much wax in one ear. I thought that was very very impressive. All three technicians were very good, but the one at Costco, Reginald Arceo, was outstanding, as were the ladies at the reception desk. I compared my older hearing aids with Costco's and the older ones compared favorably and Arceo actually encouraged me to stay with my old ones. Wow! I know where I am going when I really need new ones, and at almost half the price of the other devices. I am one happy camper.

I visited Costco to have my hearing tested. This was the 3rd company to perform a hearing test. The results of the 3 hearing tests were basically identical. Rather than list the other two companies I visited, the experiences were similar. Each test took about 1-1/2 hour and a recommendation was made for the type & brand of hearing aid. These ranged in prices from $3900 - $4700. Recommendations included rechargeable batteries, remote control, bluetooth capabilities, etc. All three of the companies program the hearing aids to maximize the results of your tests.

Some of the Costco Hearing Aid Centers have good folks, most do not. They do not return phone calls, do not listen to your issues, don't care. They do not even check the programming to be sure you have the programs they tell you do. Great program, crappy supervision. Supervise your employees, so at least they work the hours they are charging you for.

I finally was fed up with not hearing normal everyday life. I work at a check cashing company behind bullet proof glass so hearing my customers was a huge task. I relied on my ability of reading lips but still struggled especially when I would look down at the cash drawer to get change and so forth. My Boss at the time gave me an ultimatum to purchase hearing aids or lose my job. He actually took me to Costco hearing center, did the hearing test, the audiologist suggested the ReSound Future. Noticed a huge improvement in hearing. Came home and turned on the TV to the volume I became accustomed to listening to and was blown away about how loud the TV was. Had an OMG moment.

I had my hearing tested at my regular medical clinic and noted a hearing loss in low-frequency sounds. They said that hearing aids would cost about $5000 and there was a six-month wait??? One of my friends suggested I try Costco. The hearing test was free, and the results were pretty close to what the regular audiologist found. I tried a pair and walked around the store, noting that I could hear subtle sounds I'd missed before. So I ordered a pair of ReSound at $3000. Quite a bit of money for a senior, but better than my previous quote.

I went to Costco for my 3rd pair of hearing aids over a period of 16 years. Their hearing aids are more reasonably priced than elsewhere. My experience with the staff is a different story. I went to the Roseville Store. There is a gentlemen there that talks politics, is racist, and I was offended. The women that work there are simply not interested in customer service. It is a one hour, round trip for me and I have gotten there and been told that they don't have time to service my hearing aids, to come back another time. I have made 3 trips to replace my current hearing aids. The place needs a new manager. The only thing that any business has to sell is customer service. I can buy product anywhere. I want to be treated like a valuable customer and that is not happening there, with the exception of one young lady named Linda.

Most important for me is that hearing aids relieve the horrible ringing in my ears. That also implies I an hard of hearing and need the devices. I have been through three different audiologists about this and felt ripped off every time because they didn't care that much about my problem as long as I spent big $$$ on their devices. My latest examination was a walk-in because I was lucky and the latest Rexton version knock out much of the ringing and solve much of the huh? factor. It required a couple of trips in for adjustment and am now happy. The cost was less than half than non Costco and the guarantee is so much better. No wonder the others are whining. Now if they would solve the problem of locating a misplaced device using Bluetooth. That would really be something.

I tried Costco's Phonak Brio model. This is their top of the line model for $3000. I was really hoping that these hearing aids are as good as $5500 Phonak model I was sold by the local audiologist. I returned the $5500 ones wanting to try Costco's model and save $2500. Living on fixed income every penny counts. Unfortunately, this is is not the same product I tried before. It looks similar but features and quality of sound are very different, Costco model does not have as many features and it makes a big difference. I was told by Costco's audiologist that these hearing aids are made specially for Costco, I am not sure if it is good or bad. I could not hear as clearly as I did with non Costco model, especially in noise. I went back 4 times trying to make it work for me and finally gave up and returned these hearing aids.

I have had a very positive experience with Costco hearing center, here in Sacramento, CA. I had been to my hmo audiology dept.. It was a nightmare. Cost per unit $3000... 1 yr. warranty, 60 days to return for any reason. Problem was their hearing test was minimal, I did not feel was thorough. The audiology dept. canceled more appts. than they kept. I finally call Blue Cross and begged them to find me another provider, most were where I had already been. The others too far to travel to. They are the ones that recommended, 2 different customer reps told me many of their customers went to Costco, which was by far the cheapest I had found thus far, the staff was a pleasure to deal with, the cost $2800 for both ears plus a free "Soundgate" bluetooth that is linked to my phone, so all my phone calls comes thru my hearing aids.

I purchased my hearing aids at the Arlington, TX COSTCO. The aids are terrible. For over $2000 I got a pair of Kirkland and all they do is amplify the sound. I still cannot understand people when having a conversation. And COSTCO will not refund nor trade out for any other aids. RIP-OFF!

Their staff at Hearing Aids are not certified and trained. Dr. has only weekend availability and scheduling is two to three months far.

I got to this site because I was trying to check whether my Costco Hearing Aids are still returnable. I was truly impressed by the cost ($1,800 as opposed to $4k to $5K). Alas, I think you truly get what you pay for. Since the hearing aids were not custom fitted they are extremely difficult to insert. They even had to remove the domes for me, because they were too large for my ears. They are uncomfortable to wear, I cannot seem to get a "useful" sound level, and I avoid wearing them. They are no bargain. They sit in my house in their box 99% of the time! If I do wear them, it is a relief to remove them.

I am a 74 yr old 3 time buyer of hearing aids (over 10 yrs) and a retired hospital CEO. I think I know something about medical professionals and value for your dollar. I purchased 1 from a private practice audiologist and two from Costco. I rate my experience from Costco a 5 and from the private practice a 3. When you look at product technology, prices, trial periods, warranty and going the extra mile to get the job done, I rate Costco (Frisco, Tx, Plano, Tx, and Gypsum, Co - where I have a second home) as excellent!!!

I have had my Costco hearing aids for almost 3 years. I cannot imagine a better experience and at 1/3 the cost of those audiologists. The review that stated they wasted $2,999.00 on Costco hearing aids had to be a lie because the most expensive ones are/were $1899.00. Add the Phone Clip and it is only another $200. I have the phone clip too. Still works great. Hearing aids still good. I have gone back for a tune-up a couple of times. No problem. I even lost my hearing aids and they were replaced free of charge once.

I had the worst experience with Costco Hearing aids at Heather Ridge. At the time American Express was still honoring extended warranty. I spent $3000 on hearing aids was dissatisfied and returned them. Instead of crediting the difference to American Express and thus keeping the warranty, they put the refund on an internal Costco cash card thus voiding the original AMEX warranty. When the new hearing aids were lost, I found that the warranty was void because Costco did not refund on the original AMEX. Costco does not train their employees. The warranty I lost was worth 2799.00. If you buy anything at Costco, be extremely careful with the paperwork on returns. Although Costco no longer honors American Express, they are still not knowledgeable on how to preserve a warranty. They should be ashamed. I lost $2000.00

This is my 4th pair of hearing aids and I decided to try Costco this time because I had heard such good things about their hearing aid department. The difference between going to Costco and going to an audiologist is the atmosphere. If you can live without a fancy looking office and you don't want to feel pressured into buying an overpriced hearing aid, often financed on the spot through Comenity Bank. They specialize in financing for medical equipment that insurance doesn't cover and READ the terms carefully before you sign. They are doing you NO favor. Costco sells the same hearing aids that audiologists carry at a significant discount.

My husband has been using Costco hearing aids because the guy is so nice and it's so much cheaper than other hearing aid centers. Well, I have had enough! I can't tell you how many times I have to repeat everything, how he has to turn up the tv headphones as far up as they can go, and when I fall, which is frequently, the man can't hear me screaming for help. Today is the absolute last straw. I fell over backwards and kept yelling and screaming for my husband to help. He was standing about 15 yards away. Never heard a thing. Ok, maybe the guy at Costco is a fabulous, kind man. Maybe Costco has the cheapest hearing aids out there, as well as the Bluetooth hearing device. But I've HAD IT!!! As the hearing spouse, these things are JUNK JUNK JUNK. Go someplace else. HEY - one star means one star - look at the reviews. Even if you have to pay double, it's worth it to the hearing people in your lives.

My wife obtained hearing aids from the Costco Hearing center in Birmingham, AL. She has had considerable problems with the product causing her ears to itch. She was given some solution to solve that issue and when used, both of the domes came off in her ears. Much to her chagrin and disgust, the Costco Hearing center said that they did not have the equipment to remove the domes from her ears and would not cover the cost to have a doctor remove them. Needless to say this is malpractice at worst for a hearing center...

Bought ReSound hearing aids through COSTCO three years ago. The Re-Sound BlueTooth phone clip failed after the one year warranty expired. The hearing aids were repaired four times while still under warranty. Warranty expired in May 2016, both hearing aids failed again in June, 2016. I will not buy another hearing aid. I will try a "hearing device" to see if it works for me. Found hearing device on Internet with bluetooth interface for around $600 for both ears. Will check if they allow a trial period. If they do, will order a pair. COSTCO has the best prices and good service, but the cost of hearing aids is still too high. For the high prices charged, hearing aids should be more reliable and last longer.

I bought a hearing aids 6 years ago (a huge expense for me). One of the hearing aids was damaged and I brought it back to Costco for repair. They informed me that they do not repair hearing aids that are six years old (why is that), then tried to sell me another pair. What kind of organization do they operate. You pay thousands and they won't repair the hearing aid you have, and won't sell you one individual hearing aid. You must buy a pair. Is this because this is the perfect timing for them to get you to buy. What kind of racket is the hearing aid business doing and especially how are they targeting the elderly in taking their money. It appears that they have a monopoly on a health product targeting the elderly. Fix the hearing aids even if they're 20 years old. Why is there ever a statute of limitation on fixing anything, especially hearing aids.

Not happy with it. Back many times and doesn't work any better. Need to exchange it. My husband is getting upset. He has been back there many times. William ** is his name.

I went into the COSTCO hearing aid center for a hearing test and adjustments to my Resound Hearing Aids, Model Futr861. One hearing aid was the original, bought in February, 2012; one was a replacement for one I lost about a year later. The technician announced that the original needed a software update, but the newer one did not (no charges for the update). The updated hearing aid was now continuously hissing, like static on a radio. I had to make a return trip to COSTCO when I couldn't stand the noise any longer. Checking it a second time, she announced that it had to go back to the manufacturer because there was nothing she could do to fix it. She said about half of all updates had the same effect, but had to charge me $135 for the "repair"!!!! I asked that she reload my original software but she said the computer would not let her do that. I need my hearing aids, so I paid!