Costco Hearing Aids

I've had my Rexton hearing aids for a couple months. I've had nothing but problems. To be fair, the aids seem to be working now, but they won't connect with my iPhone app. So controlling them is a huge issue. The charger stopped working after a couple weeks. I had to make an appointment to turn it in and get a new one. Two weeks for the next appointment. So no hearing aids for two weeks. Costco Hearing Center canceled appointments, rescheduled appointments. Right now I'm awaiting an appointment that is two weeks out to simply read a QR Code with my phone. Costco Hearing is really frustrating - I expected better of Costco.

I've been a customer of the Costco Hearing Aid Store in West Springfield for three years. The product is superb, the cost is even better and, best of all, is the service that people like Richard ** offers. Couldn't be happier.

I've been wearing devices for six years, and they have greatly improved my hearing. About five months ago I switched to Costco; hence, enough time with my new devices to honestly recommend the Medicine Hat Costco and the Rexton hearing aids. First Costco has a selection of high-quality hearing aids to select from. I switched to Rexton's and I appreciate their performance, rechargeable batteries, and many of their App features. Second Costco had excellent prices (over 50% less from my previous clinic). Third, a big shout out to the staff: Receptionist Sheri's helpful positive attitude, and Tiffany's friendly and relaxed manner while using her knowledge to test, set up, and educate me on achieving the most out of my devices.

I am using my 3rd set of hearing aids from Costco. They are Kirkland Series 10, which are more technologically advanced from previous models. My ability to hear and distinguish speech and music are greatly improved with the new innovations. The staff that aided me in my purchase of these was helpful and caring and very well versed in the product. After-purchase service for changes and adjustments is excellent. Kudos to the staff at the Billings, Montana hearing aid center.

5 months ago I replaced my hearing aids with Costco's Brio 4 model. It was mediocre in performance (but please read on as you'll see why), with 3 trips back to tweak, adjust and complain about the myriad of issues that plagued me. I have another month to return them for a full refund, and was seriously considering taking them back. However, I had a lot of misgivings about the person's ability who fitted me with this aid, so I tried another Costco store to see what they could do. I made the appointment with a different Costco store. After talking to the person answering the phone, explaining my problems with the aids and the store that issued them and we made an appointment for 5 weeks out. (They were that busy, but certainly worth the wait!)

I had a Resound hearing aid I bought three years ago from an audiologist. It quit working. I saw an online discussion about Kirkland's Signature 10, the price was $1,000 cheaper than the Resound and it had more features. When I went to Costco's hearing center in Tampa, they gave me a much more thorough ear examination and I ordered from them. The Signature 10 was delivered in a week and when I went back to Costco to pick it up I was surprise they also had a very detailed computerized setup procedure. The procedure played sounds from different directions in the sound booth and customized the aids for the best sounds.

Helen (Specialist) and Jade (Attendant) provide excellent service to my mom. Recommend and tried Hearing Aid. Mom comfortable and purchased, love the service and will refer 2 family/friend. Thank You.

AN ABSOLUTE NIGHTMARE. At first, we were quite happy with the hearing aids, and the service at Barrhaven Costco. All was well until one of the hearing aids started acting up less than a year later, and that is when the nightmare began. Being over two hours from Ottawa, we mailed in the hearing aid to be fixed. They did nothing that we hadn’t done ourselves, and said it was ready anyway. Covid had begun by then and we were in the first wave. Everyone was in a panic, and Ottawa was fast becoming a hot spot for infections. But, we drove there, picked up the hearing aid, and drove straight back, all the while feeling very vulnerable.

I've had several sets of hearing aids but decided to get the latest with a great price. The automatic function does not work or is very erratic. Speech even in a small room with few people is garbled. Every time my iPhone has an action or I look at a photo or message, the hearing aids go bonkers or off. I have an echo around me and I can hear my own chewing. I had these adjusted after 3 weeks and they are still bad. My phone link has to be uploaded constantly and so it is slow for me to adjust to new situations. I've kept my prior ones when I can change the channel manually. I will be returning these; The new auto program does not work.

3 pair of Siemens hearing aid in past (2 from Costo) & all were great. Costo sold me my 4 pr which were Resound & had nothing but trouble in last yr. Technicians at Torrance Ca. Store are great but their support leaves something to be desired. Will be going back to hearing aid only business in future.

Service is impressive and, unlike some other hearing aid companies I have dealt with, continues after the devices are purchased. The number of sites available across the country for service outshines any other hearing aid company and it has the benefit of being in a one stop shopping location.

I read the reviews of their hearing aids. Didn’t go with the cheap versions. I went with the rechargeable ones. And the only difference was that people’s voices echoed more loudly than prior. But I could really hear the person talking any better with them. Sadly they didn’t help.

The people at the Costco hearing center are quite helpful in helping you get adjusted to the hearing aids. However in my case, it required several visits before the sound quality was good. I find the aids a bit uncomfortable to wear and with the mask situation now, almost impossible. Every time I remove the mask, the unit falls out. Costco is very good about cleaning the aids and I try to do so each time I am in a Costco store, wherever it is.

While the Costco Hearing center customer service is phenomenal, their Kirkland brand hearing aids are not. I have worn hearing aids for approx. 20 years; with a condition of substantial hearing loss. I’ve had aids of 2 different brands prior to receiving the Kirkland (Rexton) bluetooth/ rechargeable hearing aids. I have had these aids for almost two years. While I enjoy the capability of streaming directly into my ears, the streaming is not continuous. It often cuts out, playing in one ear only, switching ears, or cutting out completely in both ears. I’ve taken them in for adjustments, and the staff has been very courteous and patient.

The Costco experience was so easy to get tested, ordered, and fitted for my hearing aid. I probably qualify to get hearing aids through a VA hospital, but after reading about how Costco was so highly rated in a leading Consumer Magazine, I elected not to go through the VA, thinking Costco would have the latest and greatest hearing aid products. I'm very happy with my "ears" now.

COSTCO hearing centers are Very convenient and friendly with free testing & service. The centers are found in most COSTCO stores which helps with access to hearing services even when traveling. They have skilled technicians, excellent product selection, Easy access, excellent warrantees and very Competitive pricing!

The Costco staff were Knowledgeable staff, offering private consultation - free hearing testing, variety of quality brand name products as well as Kirkland brand, great pricing and service as well as good warranty and buyer protection for breakage and even lost aids.

Costco has free hearing test and their results matched my hearing test from audiologist. No charge for visits and free hearing aid cleanings. I saved a lot of money and the hearing aids are manufactured by name brand companies.

Friendly and competent service. The choice of products-satisfactory. However the price could be lower, especially for retired seniors. I recommend Costco Hearing Service but opt for lower prices. Costco could provide updated information about innovations in hearing aids.

Excellent customer service and so easy to work with. Honestly answer your questions and concerns. They never try to up-sell you with higher priced products. They do use resound for upgrades and I am glad that I was made aware of them. The best hearing aids I have ever had.

I guess it takes some time to get used to hearing aids. But Costco seems to promote theirs, but I can get better with my insurance, not really happy, could they have offered a different one? However all the people I know are unhappy with their aids. I would be happier I think with rechargeable hearing aids, they were never offered.

I have a Smart 3D or Resound (never know what is the real name) that was working ok when started to show a strange image different from the others when sign in. I visited 3 times and last visit I showed this image to the receptionist in my iPhone and she never try to help me. Instead, she said that has nothing to do with the hearing aid. I need to buy a second one as back up and I'm not willing to buy from Costco despite this one that I have worked well and it has a good price. But sometimes price is not enough....

I just got my first set...I'm a brand new wear'er' of hearing aids. It took me for a loop when I attended a live music event and left the venue only to suffer hearing damage and loss of frequency. I ran to several ear specialists and lots of tests and got fitted for the Kirkland 9.0's as they seemed to be a good option and the price was right. I did purchase a OTC BTE device on Amazon and found that I certainly needed some help. Likely had some hearing deficits for years, but the "event" was the straw that broke the camels back. I decided on Costco for the price. I figured since my insurance didn't cover, I was going to be fine with the Kirklands. I did a lot of research and was tempted by some of the ads for the Livio and all the bells and whistles, but the Kirklands were just right.

I am reviewing the customer support at the Clybourn Ave, Chicago location. Getting hearing aids for the first time is a bit daunting, but I expected the hearing aid specialist to help with the process. Couldn't get an appointment for a month when I was fitted with the incorrect tips. Never learned about changing a filter. I could go on about the poor service at that Costco, but I think my point is clear. I had to go to a different location to get accurate information and hopefully I will now be able to adjust to the hearing aids.

My wife and I tried to use our United Healthcare insurance plan for hearing aids. The insurance program proved to be expensive and low quality after two appointments with United Healthcare providers. We then met with an independent provider who was good but very expensive. I then decided to see what Costco had to offer. That proved to be an excellent decision.

The hear aids (Kirkland 9.0) are; however, the batteries only last on average of 15 hours, if lucky. They sent them in and supposedly replaced everything in the aids. The professional called Phonak and was told they should last 90 hours. He let me go with the aids and said the batteries are small ones and won't last that long. I know other who get 7 or more days with the exact hearing aids. They even have more hearing loss than I do.

Purchased Rexton bte rechargeable aids back in May 2019. They have been returned the factory two times. Now I am on vacation in Florida and they are not performing right. For example I wore them for 5 hours and the right one lost its charge. Very very frustrated.

My first Kirkland hearing aids were 5.0. They were great for the 3 plus years I spent in Asia. Then they started to fail. My next set was Kirkland 9.0 and were manufactured by a different company. I needed an adjustment so they would stay in my ear canal. Immediately an employee yelled at me, "we are not giving you your money back"! I did not ask for that, just an adjustment. Two adjustments later I am told, "If this doesn't work we need to make ear molds at additional cost". I have to adjust the placement every 5-10 minutes. Isn't that special moving around with my fingers in my ears trying to fix a manufacture problem. Try to do that all day. Moral of the story - don't assume Kirkland replacement of Kirkland product will be the same experience. Also don't assume the hearing center at COSTCO, Wesley Chapel, Florida will help. You might get yelled at for a simple adjustment.

After waiting 2 weeks for the fitting of the new hearing aids (Kirkland brand 9.0) the tech found that there was a defective one. Now this gets me thinking and then overheard the tech say that they just had the same thing happen just 2 weeks prior to my wife was to get her fitting. Now I do not think this was a good idea. If this could happen to two different customers in such a short period time what does this tell me about this purchase. Am I have to come for more repairs in the long run!!!!

I have had hearing aids for ten years using three pairs before Costco's beginning January 2020. I have had Odicon ($4500) and Phonak ($5500) and have never been happy with them. These Kirkland for $1600 are great. I can hear my wife, the TV, and conversations. Before, I could hear volume, but did not understand the words. Even better is the Bluetooth connection to the TV.. Only downside is now that I can really hear my wife, I noticed she has a "lisp", which I never noticed before!