Costco Hearing Aids Reviews

After 3 days of unwanted, unnecessary and harassing reminders by text, phone and email of my appointment this morning at Costco Hearing Aid Center, they called 90 minutes ahead of the appointment to ask me to reschedule it. I was prepared and looking forward to spending the money to purchase hearing aids. But they screwed up my day after insisting on this appointment and hounding me about it. It was not okay and I'll buy my hearing aids elsewhere.

Michael is so patient and helpful! I have to return often for tune up and training. All at no charge. I checked at a local center and there is a $100 charge for every visit - and many visits are required!

I bought the Philips hearing aid 14 months ago, the problem that I have is the adjustment of the HA, Some frequencies (women and children) are over amplified, I Hear them like they are screaming, some everyday noises too, I understand is not easy to adjust HA, I have been in the hearing Dept, 5 times, I will go as many times as necessary, the audiologists?, have been really nice and they try, but I guess some patients adjustments are not as easy as others. I hope I can get my situation solved, is a problem of clarity more than volume.

Needed my Phillips hearing aids serviced and also a test. Chelsea was extremely helpful. I have been here several times always receiving, professional and excellent customer service. Highly recommend for hearing aids.

Service is rude and unhelpful. I have been trying to get Jabra hearing aids to work properly for many months. They finally tested the aides and found out they were defective. The replacement pair worked worse than the broken pair. They supposedly set them up for me. I left Costco and they started to squeak and now squeaked almost constantly. Had to get a general manager involved to get a refund. Won't be going back.

Tyler **, Hearing Aid Specialist, is courteous, knowledgeable, thorough and caring. From diagnosis to final fitting and adjustment, I found him to be a consummate healthcare professional. This fine gentleman is a valuable human asset of Costco. I recommend him highly.

Absolutely love my Kirkland hearing aids that I purchased about 3 years ago. And the 312 batteries that Costco sells are the best value around. However, they recently changed the packaging from the flat card 6-pack of 8 batteries each to a box containing the same amount. They are packaged differently - CHILD PROOF. This is an issue, because most folks wearing hearing aids are of the older generation, myself included. I find it almost impossible to open the packaging to get out a hearing aid, much less two of them. While it's great they made it child proof, they also made it old person proof. NOT A GOOD MOVE. My suggestion is that they offer both versions. What I have to end up doing is completely tearing the packaging apart and extracting all eight batteries then storing them loosely in a drawer..

I've been using Costco Hearing Center now for over 15 years. I'm on my 3rd set of hearing aids from them, having just been tested and fitted for a set of the Jabra 20 PRO battery replaceable model in August 2024. The staff has changed over the years, but, over-all, the service and commitment to the customer is still alive and well.

I went to the W. Katy (TX) Costco and Sandra ** did my hearing test. She was very nice, explained everything, and I ordered the Jabra Enhance Pro hearing aids. Picked them up today, she fine tuned them, and gave me the information I needed. I am very satisfied so far, and appreciate Sandra's professionalism!

First time purchasing a hearing aid and Costco has disappointed me twice (in three visits) with their unprofessional follow ups and lack of expertise. My initial visit went perfectly, I picked out the hearing aid and was given a follow up appointment in two weeks to pick up the device. The appointment date and time was written down on a business card with the employee’s name on the other side. I show up for my appointment and Costco does not have me on the schedule that day to pick up my hearing aid. Where did my appointment go??? They fit me in after waiting an hour and I leave with my hearing aid. A follow up in a few weeks was also scheduled for any questions or concerns.

Hi. I am disappointed. I have been using average hearing aids, for 12 years, and I don't understand the ranking of these. To tell you, if we pay attention: Sound lags in time, over sound in some of the field and lower sound in some of the channel. Has a example in the car, I listen to music (which was really undefined and unclear), I could hear some of the sound louder like air flow through the doors, bumps on the road. But not the ringing bell. The unlock seatbelt or when I put the fan on for defrosting the windows. I couldn't hear it. So what I did, I put my old 2 different company provider hearing aid. I try with the same aspect of sound and noises. Well I was simply amazed by the accuracy of the old one. So for a couple of hundred dollars more, let's get the well-known hearing aid companies we do forget: the quality of sound he s quality of life.

I (along with others) have been trying to get my dad to get hearing aids for the last 8 years. Finally got him to this Costco in Florida and he hasn’t looked back. Marlene was simply amazing, her energy was so positive and contagious. She was totally patient, efficient and a caring professional.

The hearing aids sold by Costco are a very good value and I am generally happy with the device I purchased (Jabra Enhance 10). I am not happy with the personnel in my Costco Hearing Aid Center (Plano West, Texas). They do not listen to my issues, are generally unhelpful, it is difficult to schedule with them, and their general attitude I get is they definitely look down their noses at their customers (clients). I would not recommend this Costco for purchasing a hearing aid because of the audiology personnel in the Hearing Aid Center.

Buying them not issue. Getting them cleaned and service is the issue. Called set appointment. Explained problem of left hearing aid not working. Needed both cleaned while had them. Got there did not know about left hearing aid not working. Explained again. Left them,shopped while waited. Come back was told hearing aids where cleaned. I asked about left one not working. Acted like first they heard about it. Girl came out said they worked fine she checked them. I explained the left hearing aid did not have volume. I tried it did not have volume. She stated well we are under AC it makes lot of noise. That why you can't hear. So came in with low volume on left hearing aid and left with low volume on hearing aid. A year later have low volume on hearing aid. Can't afford new one.

I have had the worse experience with the Hearing Aid department on Costco. They do not tell you that they are not audiologists until after you buying the hearing aids. I ended up making 4 visits before buying the hearing aid. What they don't tell you is that if the hearing aid when you receive it is not working for you e.g it doesn't provide any hearing advantage they will re-do it for 2 years. So you are stuck with a bad hearing aid. They do not tell you this before you buy. They make it seem that they will fix anything before you buy.

I helped my mom, who lives with me, purchase hearing aids at Costco hearing aid center in Pleasant Prairie, WI. They hearing aid agreement included one free replacement for each ear. In April of 2022, my mom lost her right hearing aid. I filed a claim for a replacement for the one right ear. When it came in, I picked up the one right ear aid for her and signed the paper work which I thought showed the original model number and the new replacement model number. Things were fine, as far as I was aware.

I am a customer of COSTCO's Hearing Center in Deerfield Township, Ohio. I have no problems with the courtesy and knowledgeability of the staff. Nor do I have a problem with the hearing aids when they are working. However, over the years, either one hearing aid or the other malfunctions. When the fix one, the other conks out. Last month, I brought in the right hearing aid for repair. After it came back it stopped charging when I placed it in the charger overnight. So they said that maybe I needed a new charger and said they would order one which would be in "within a week". Well, that was a month ago. Every time I call, I am told "any day now" I still don't have it. This has adversely affected my work. I am an attorney, and listening and hearing are vital to my doing my job well. I have told the Center's staff that.

As stated, the audiologist was very knowledgeable, attentive and helpful. Programming is top notch. This was a replacement of the 9.0 as I chalk it up to mandatory masks for losing the previous. Program's clarity is better than the 9.0, but I chalk that up to the audiologist. My only negative is the charge life. When fully charged, I barely get one day on the original program, less when I boost the power for meetings, movies, etc. In addition, the induction charging is flaky... Hearing aid will say fully charged, but sometimes, an hour later I am under 50% battery life. So, for the price, I can give it 4 stars. 5+ for service and 4 minus for battery life and the hit and miss charger. You can do a lot worse.

In August 2022 I got Rexton BiCore hearing aids at Costco. My first pair which I got there several years ago (Kirkland 8.0) still worked fine, but I wanted to upgrade to rechargeable (to use them more with my iPhone) & telecoil (to hear better at concerts and plays). The Rextons were a little more expensive than the Kirkland 10.0, but reviews said they had better battery life, and the charger was much smaller. I wanted maximum battery life so I could more frequently stream audio from my iPhone and iPad.

I'm preparing to purchase my third set of hearing aids in the past 15 years. Based upon my personal experience I am better off purchasing Costco hearing aids, instead of from a private supplier. I did the latter about 15 years ago with two major benefits that Costco does not offer, 1. Free batteries for life & 2. At their request periodic hearing check-ups and adjustments with the aids. Now in all fairness, Costco will do #2, however in Tucson you need to book weeks or months in advance. My second set just gave out on year six since the Costco purchase. I'm told at Costco that ReSound won't do repairs after 5 years and quite frankly that makes no sense unless they have determined that a hearing aid is not repairable.

I have worn hearing aids for many years and got my $5K pair from an ENT group. They were never that great yet I didn’t know it! That’s because I had nothing to compare them to. One stopped working about a year ago and it cost $500 to fix it. Then both mics in them stopped working. No way was I going to pay $1000 to fix them. So I looked around for another pair. Everyone recommended Costco so I made an appointment. Had to wait 2 months to get in. Anyway, the audiologist at the Avon IN store was simply outstanding. She really knew everything and that’s not a statement I say a lot. Professional and friendly. Got my aids about 2 weeks later and, WOW, I could hear again! Better than when I first got the other pair. No contest. I got the Kirkland KS10s. Highly recommended. Oh, and Costco? Give that audiologist a much-deserved raise or bonus.

I'll make this short and to the point. I just replaced a pair of nearly $6,000 hearing aids with one of the five brands Costco carries. I had my previous hearing aids for about 7 years and they stopped working. I chose the Jabra Enhance Pro PM's, being familiar with the brand from owning a few Jabra headphones. GN bought Jabra and manufactures the hearing aids. GN also has been making the high quality high end ReSound brand of hearing aids for many years. The hearing test I took at Costco showed the same type of hearing loss from a test I took at my audiologist some years back.

Long Story, but we had problems with replacing a hearing aid destroyed by family dog, twice. First time Costco was great about replacing the HAs at no cost. They did not cover the second incident. And we have no complaint with that. However, Costco was completely unhelpful in ordering a new aid. They required us to make three trips to the store. The patient is wheelchair bound, making it difficult to travel 120 miles per round trip. Costco would not budge. We decided to use a local provider, and I am so happy that we did even though it cost us more money. We had to replace both aids as opposed to just replacing one aid at Costco.

I've had my Rexton hearing aids for a couple months. I've had nothing but problems. To be fair, the aids seem to be working now, but they won't connect with my iPhone app. So controlling them is a huge issue. The charger stopped working after a couple weeks. I had to make an appointment to turn it in and get a new one. Two weeks for the next appointment. So no hearing aids for two weeks. Costco Hearing Center canceled appointments, rescheduled appointments. Right now I'm awaiting an appointment that is two weeks out to simply read a QR Code with my phone. Costco Hearing is really frustrating - I expected better of Costco.

I've been a customer of the Costco Hearing Aid Store in West Springfield for three years. The product is superb, the cost is even better and, best of all, is the service that people like Richard ** offers. Couldn't be happier.

I've been wearing devices for six years, and they have greatly improved my hearing. About five months ago I switched to Costco; hence, enough time with my new devices to honestly recommend the Medicine Hat Costco and the Rexton hearing aids. First Costco has a selection of high-quality hearing aids to select from. I switched to Rexton's and I appreciate their performance, rechargeable batteries, and many of their App features. Second Costco had excellent prices (over 50% less from my previous clinic). Third, a big shout out to the staff: Receptionist Sheri's helpful positive attitude, and Tiffany's friendly and relaxed manner while using her knowledge to test, set up, and educate me on achieving the most out of my devices.

I am using my 3rd set of hearing aids from Costco. They are Kirkland Series 10, which are more technologically advanced from previous models. My ability to hear and distinguish speech and music are greatly improved with the new innovations. The staff that aided me in my purchase of these was helpful and caring and very well versed in the product. After-purchase service for changes and adjustments is excellent. Kudos to the staff at the Billings, Montana hearing aid center.

5 months ago I replaced my hearing aids with Costco's Brio 4 model. It was mediocre in performance (but please read on as you'll see why), with 3 trips back to tweak, adjust and complain about the myriad of issues that plagued me. I have another month to return them for a full refund, and was seriously considering taking them back. However, I had a lot of misgivings about the person's ability who fitted me with this aid, so I tried another Costco store to see what they could do. I made the appointment with a different Costco store. After talking to the person answering the phone, explaining my problems with the aids and the store that issued them and we made an appointment for 5 weeks out. (They were that busy, but certainly worth the wait!)

I had a Resound hearing aid I bought three years ago from an audiologist. It quit working. I saw an online discussion about Kirkland's Signature 10, the price was $1,000 cheaper than the Resound and it had more features. When I went to Costco's hearing center in Tampa, they gave me a much more thorough ear examination and I ordered from them. The Signature 10 was delivered in a week and when I went back to Costco to pick it up I was surprise they also had a very detailed computerized setup procedure. The procedure played sounds from different directions in the sound booth and customized the aids for the best sounds.

Helen (Specialist) and Jade (Attendant) provide excellent service to my mom. Recommend and tried Hearing Aid. Mom comfortable and purchased, love the service and will refer 2 family/friend. Thank You.