Costco Hearing Aids Reviews

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About Costco Hearing Aid Center

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Costco Hearing Aid Centers are located across the country and offer hearing tests, fittings and maintenance from five manufacturers, including its own Kirkland brand. Customers can choose between basic hearing aids and high-end, feature-rich hearing aids. Costco’s prices are among the lowest in the industry, and it offers a 180-day return policy for all hearing aids.

Pros
  • Bluetooth-compatible
  • 180-day return policy
  • Free testing and fitting
  • Warranties on all hearing aids
Cons
  • Must be a Costco member
  • No payment plans

Costco Hearing Aid Center Reviews

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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed June 17, 2024

    First time purchasing a hearing aid and Costco has disappointed me twice (in three visits) with their unprofessional follow ups and lack of expertise. My initial visit went perfectly, I picked out the hearing aid and was given a follow up appointment in two weeks to pick up the device. The appointment date and time was written down on a business card with the employee’s name on the other side. I show up for my appointment and Costco does not have me on the schedule that day to pick up my hearing aid. Where did my appointment go??? They fit me in after waiting an hour and I leave with my hearing aid. A follow up in a few weeks was also scheduled for any questions or concerns.

    I show up for my follow up and my audiologist is not in. When I tell the new audiologist my concerns with the device, she doesn’t seem to agree with what the previous audiologist told me about how the device was set up (what is a bigger concern, volume or clarity was the question the initial audiologist asked me). I asked for it to be set up for volume but meanwhile clarity has become the main concern. The employee tells me that the device keeps powering off and she can’t connect it to her computer. I tell her that I charged it last night for a few hours and again for 5 hours the morning of my appointment. She tells me that it appears to be defective and that Costco was replace the entire hearing aid.

    I agree with her (I had a few issues with it powering off since I had it) and then she tells me that she will call me when the new hearing aid has arrived. What?? Why am I waiting weeks for the replacement of a defective hearing aid. First you “lose my appointment” then you tell me contradicting info about my initial set up and now I have to wait weeks for a replacement because it is defective. This is going on 7 weeks now and I’m still not properly set up with my $1600 hearing aid purchase. This should have been replaced on the spot and not make me wait weeks for a replacement.

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    Reviewed March 6, 2024

    Hi. I am disappointed. I have been using average hearing aids, for 12 years, and I don't understand the ranking of these. To tell you, if we pay attention: Sound lags in time, over sound in some of the field and lower sound in some of the channel. Has a example in the car, I listen to music (which was really undefined and unclear), I could hear some of the sound louder like air flow through the doors, bumps on the road. But not the ringing bell. The unlock seatbelt or when I put the fan on for defrosting the windows. I couldn't hear it. So what I did, I put my old 2 different company provider hearing aid. I try with the same aspect of sound and noises. Well I was simply amazed by the accuracy of the old one. So for a couple of hundred dollars more, let's get the well-known hearing aid companies we do forget: the quality of sound he s quality of life.

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    Staff

    Reviewed March 1, 2024

    I (along with others) have been trying to get my dad to get hearing aids for the last 8 years. Finally got him to this Costco in Florida and he hasn’t looked back. Marlene was simply amazing, her energy was so positive and contagious. She was totally patient, efficient and a caring professional.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2024

    The hearing aids sold by Costco are a very good value and I am generally happy with the device I purchased (Jabra Enhance 10). I am not happy with the personnel in my Costco Hearing Aid Center (Plano West, Texas). They do not listen to my issues, are generally unhelpful, it is difficult to schedule with them, and their general attitude I get is they definitely look down their noses at their customers (clients). I would not recommend this Costco for purchasing a hearing aid because of the audiology personnel in the Hearing Aid Center.

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    Staff

    Reviewed May 20, 2023

    Buying them not issue. Getting them cleaned and service is the issue. Called set appointment. Explained problem of left hearing aid not working. Needed both cleaned while had them. Got there did not know about left hearing aid not working. Explained again. Left them,shopped while waited. Come back was told hearing aids where cleaned. I asked about left one not working. Acted like first they heard about it. Girl came out said they worked fine she checked them. I explained the left hearing aid did not have volume. I tried it did not have volume. She stated well we are under AC it makes lot of noise. That why you can't hear. So came in with low volume on left hearing aid and left with low volume on hearing aid. A year later have low volume on hearing aid. Can't afford new one.

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    Reviewed March 31, 2023

    I have had the worse experience with the Hearing Aid department on Costco. They do not tell you that they are not audiologists until after you buying the hearing aids. I ended up making 4 visits before buying the hearing aid. What they don't tell you is that if the hearing aid when you receive it is not working for you e.g it doesn't provide any hearing advantage they will re-do it for 2 years. So you are stuck with a bad hearing aid. They do not tell you this before you buy. They make it seem that they will fix anything before you buy.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2023

    I helped my mom, who lives with me, purchase hearing aids at Costco hearing aid center in Pleasant Prairie, WI. They hearing aid agreement included one free replacement for each ear. In April of 2022, my mom lost her right hearing aid. I filed a claim for a replacement for the one right ear. When it came in, I picked up the one right ear aid for her and signed the paper work which I thought showed the original model number and the new replacement model number. Things were fine, as far as I was aware.

    In January 2023, my mom now one-hundred years old, lost her left hearing aid while staying at my sisters for one week. When I called Costco to report this, they said that I already picked up a right and left hearing aid back in April, 2022. I told them I only needed the right aid replaced and that the right aid was all I received when I picked up the replacement. They said they had placed her order as needing two aids, left and right and that I signed for two new hearing aids. They may have ordered a right and left, but I only received the right. Well, that was all I had asked to be replaced to begin with.

    When I took a closer look at the copy of my paperwork from that day, I then saw where they claimed they replace two hearing aids and not just the one right ear hearing aid that I actually received. Because I did not look close enough at the paper work, I was unaware of Costco claiming they gave me two. I know I only received the one, but because I didn’t look close enough on the paperwork, there was nothing they could do. I called the hearing aid manager and the store manager. I asked if they had surveillance cameras, because it would clearly show through the clear plastic packaging, that there was only one hearing aid in it. He said the store's camera surveillance tape info didn’t go back that far. They also couldn’t use cameras in the hearing aid department due to Hipaa laws. The store manager felt bad for me but said there was nothing more he could do.

    I do not know who the left hearing aid was given to, but it certainly was not us. They had to know there was only one hearing aid in the box when they processed her order, yet said nothing to me pointing out that they wrote down that both hearing aids were being replaced on the paper they had me sign. They never reviewed what was actually on the paperwork and what I was signing. I never had a reason to think it would be different from what I had requested and received at the time of the pick up. I have been a Costco customer for several years and never had a problem with anything before. I am extremely disappointed. This is not the kind of customer service I expected from a company like Costco. A VERY UNHAPPY CUSTOMER.

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    Customer ServiceStaff

    Reviewed Dec. 25, 2022

    I am a customer of COSTCO's Hearing Center in Deerfield Township, Ohio. I have no problems with the courtesy and knowledgeability of the staff. Nor do I have a problem with the hearing aids when they are working. However, over the years, either one hearing aid or the other malfunctions. When the fix one, the other conks out. Last month, I brought in the right hearing aid for repair. After it came back it stopped charging when I placed it in the charger overnight. So they said that maybe I needed a new charger and said they would order one which would be in "within a week". Well, that was a month ago. Every time I call, I am told "any day now" I still don't have it. This has adversely affected my work. I am an attorney, and listening and hearing are vital to my doing my job well. I have told the Center's staff that.

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    Staff

    Reviewed Sept. 22, 2022

    As stated, the audiologist was very knowledgeable, attentive and helpful. Programming is top notch. This was a replacement of the 9.0 as I chalk it up to mandatory masks for losing the previous. Program's clarity is better than the 9.0, but I chalk that up to the audiologist. My only negative is the charge life. When fully charged, I barely get one day on the original program, less when I boost the power for meetings, movies, etc. In addition, the induction charging is flaky... Hearing aid will say fully charged, but sometimes, an hour later I am under 50% battery life. So, for the price, I can give it 4 stars. 5+ for service and 4 minus for battery life and the hit and miss charger. You can do a lot worse.

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    Customer ServicePriceOnline & AppStaff

    Reviewed Aug. 26, 2022

    In August 2022 I got Rexton BiCore hearing aids at Costco. My first pair which I got there several years ago (Kirkland 8.0) still worked fine, but I wanted to upgrade to rechargeable (to use them more with my iPhone) & telecoil (to hear better at concerts and plays). The Rextons were a little more expensive than the Kirkland 10.0, but reviews said they had better battery life, and the charger was much smaller. I wanted maximum battery life so I could more frequently stream audio from my iPhone and iPad.

    After I got them it took 3 more visits back to Costco to get them sounding and fitting to my satisfaction, but that wasn’t any different than my previous pair. The service I get at Costco is great, the technician I always work with is friendly and knowledgeable. About the only thing I would improve if I could regarding Costco’s service, is being able to get an appointment more quickly.

    The hearing aids themselves work nicely. They are comfortable and the sound quality is good, although they don’t seem to do a better job of helping me decipher speech in challenging situations - but I wasn’t expecting they would. I’ve never tried using them for more than a day on a single charge, but so far I haven’t had any trouble with battery life. The charger is easy to use if it’s kept plugged in, but it was tricky at first to figure out how to get it to work from its internal battery - the charger manual isn’t well written.

    The iPhone app is easy to use and somewhat useful, though I wish it could do more fine adjustments independently for each ear. You certainly can get by without it. The hearing aids do pair with my iPhone and iPad through Accessibility settings, but switching between the two is often glitchy. I contacted Rexton and Apple about this. Rexton blamed Apple, and Apple backed that up, saying they are aware of the issue and it should be improved in the next major iPhone/iPad update. Rexton email support has been helpful and quick to respond.

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    Price

    Reviewed Aug. 25, 2022

    I'm preparing to purchase my third set of hearing aids in the past 15 years. Based upon my personal experience I am better off purchasing Costco hearing aids, instead of from a private supplier. I did the latter about 15 years ago with two major benefits that Costco does not offer, 1. Free batteries for life & 2. At their request periodic hearing check-ups and adjustments with the aids. Now in all fairness, Costco will do #2, however in Tucson you need to book weeks or months in advance. My second set just gave out on year six since the Costco purchase. I'm told at Costco that ReSound won't do repairs after 5 years and quite frankly that makes no sense unless they have determined that a hearing aid is not repairable.

    A couple of years ago I sent one to ReSound with a bad connecting wire, paid a little over $100 for the service and it worked fine for another three years. The 'no repair' policy after 5 years, in my opinion, is a method for ReSound and/or Costco to sell more hearing aids. Regardless, Costco will still be my choice for the new pair simply because my first pair from the 'Brand X' store was $5,000, my second set from Costco was half that price and it had more features, and my new pair will be $1,800. I see pricing at the Costco Hearing Centers at about half that of the other suppliers.

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    PriceStaff

    Reviewed Aug. 12, 2022

    I have worn hearing aids for many years and got my $5K pair from an ENT group. They were never that great yet I didn’t know it! That’s because I had nothing to compare them to. One stopped working about a year ago and it cost $500 to fix it. Then both mics in them stopped working. No way was I going to pay $1000 to fix them. So I looked around for another pair. Everyone recommended Costco so I made an appointment. Had to wait 2 months to get in. Anyway, the audiologist at the Avon IN store was simply outstanding. She really knew everything and that’s not a statement I say a lot. Professional and friendly. Got my aids about 2 weeks later and, WOW, I could hear again! Better than when I first got the other pair. No contest. I got the Kirkland KS10s. Highly recommended. Oh, and Costco? Give that audiologist a much-deserved raise or bonus.

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    PriceStaff

    Reviewed July 15, 2022

    I'll make this short and to the point. I just replaced a pair of nearly $6,000 hearing aids with one of the five brands Costco carries. I had my previous hearing aids for about 7 years and they stopped working. I chose the Jabra Enhance Pro PM's, being familiar with the brand from owning a few Jabra headphones. GN bought Jabra and manufactures the hearing aids. GN also has been making the high quality high end ReSound brand of hearing aids for many years. The hearing test I took at Costco showed the same type of hearing loss from a test I took at my audiologist some years back.

    I ordered the Jabras and went back to Costco two weeks later for the fitting. I am incredibly satisfied with their performance. I saved a few thousand dollars buying these at Costco and am very pleased after wearing these for a few days. All in all, the Costco choice of hearing aids, the price and the service and care for my hearing was top notch. A special shout out to Ashley who was my hearing aid specialist at the Costco in San Dimas, CA.

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    Verified purchase
    PriceStaff

    Reviewed July 14, 2022

    Long Story, but we had problems with replacing a hearing aid destroyed by family dog, twice. First time Costco was great about replacing the HAs at no cost. They did not cover the second incident. And we have no complaint with that. However, Costco was completely unhelpful in ordering a new aid. They required us to make three trips to the store. The patient is wheelchair bound, making it difficult to travel 120 miles per round trip. Costco would not budge. We decided to use a local provider, and I am so happy that we did even though it cost us more money. We had to replace both aids as opposed to just replacing one aid at Costco.

    While at the new provider we discovered that the original set from Costco was underpowered. We also learned that the hearing specialist did not know their own product. Simply stated: the local provider knew his product and offered much better service than Costco. It was more money but worth it to get better service and hearing aids that work properly. The patient has not heard this well in over a decade.

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    Installation & SetupOnline & App

    Reviewed June 30, 2022

    I've had my Rexton hearing aids for a couple months. I've had nothing but problems. To be fair, the aids seem to be working now, but they won't connect with my iPhone app. So controlling them is a huge issue. The charger stopped working after a couple weeks. I had to make an appointment to turn it in and get a new one. Two weeks for the next appointment. So no hearing aids for two weeks. Costco Hearing Center canceled appointments, rescheduled appointments. Right now I'm awaiting an appointment that is two weeks out to simply read a QR Code with my phone. Costco Hearing is really frustrating - I expected better of Costco.

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    Price

    Reviewed May 19, 2022

    I've been a customer of the Costco Hearing Aid Store in West Springfield for three years. The product is superb, the cost is even better and, best of all, is the service that people like Richard ** offers. Couldn't be happier.

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    PriceOnline & AppStaff

    Reviewed Dec. 4, 2021

    I've been wearing devices for six years, and they have greatly improved my hearing. About five months ago I switched to Costco; hence, enough time with my new devices to honestly recommend the Medicine Hat Costco and the Rexton hearing aids. First Costco has a selection of high-quality hearing aids to select from. I switched to Rexton's and I appreciate their performance, rechargeable batteries, and many of their App features. Second Costco had excellent prices (over 50% less from my previous clinic). Third, a big shout out to the staff: Receptionist Sheri's helpful positive attitude, and Tiffany's friendly and relaxed manner while using her knowledge to test, set up, and educate me on achieving the most out of my devices.

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    Staff

    Reviewed Nov. 13, 2021

    I am using my 3rd set of hearing aids from Costco. They are Kirkland Series 10, which are more technologically advanced from previous models. My ability to hear and distinguish speech and music are greatly improved with the new innovations. The staff that aided me in my purchase of these was helpful and caring and very well versed in the product. After-purchase service for changes and adjustments is excellent. Kudos to the staff at the Billings, Montana hearing aid center.

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    Staff

    Reviewed Sept. 22, 2021

    5 months ago I replaced my hearing aids with Costco's Brio 4 model. It was mediocre in performance (but please read on as you'll see why), with 3 trips back to tweak, adjust and complain about the myriad of issues that plagued me. I have another month to return them for a full refund, and was seriously considering taking them back. However, I had a lot of misgivings about the person's ability who fitted me with this aid, so I tried another Costco store to see what they could do. I made the appointment with a different Costco store. After talking to the person answering the phone, explaining my problems with the aids and the store that issued them and we made an appointment for 5 weeks out. (They were that busy, but certainly worth the wait!)

    Today was my appointment with the new store. I explained my problems, and the poor responses of the original store to my new hearing aid expert. She listened and even apologized for the other store's incompetence and then downloaded the program from my hearing aids to her computer. She found and corrected several problems with the way it was programmed, made other changes that I wanted that the other person said was not possible and made suggestions for changes based on what she felt would be best for my situation. Wow, what a difference! I walked out of there with a totally different opinion of the hearing aids. I am very happy with the performance and I am ecstatic that all my needs were addressed and corrected. What was a 2 star review from the original experience has earned them a 5 star review now.

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    Customer ServicePrice

    Reviewed Sept. 6, 2021

    I had a Resound hearing aid I bought three years ago from an audiologist. It quit working. I saw an online discussion about Kirkland's Signature 10, the price was $1,000 cheaper than the Resound and it had more features. When I went to Costco's hearing center in Tampa, they gave me a much more thorough ear examination and I ordered from them. The Signature 10 was delivered in a week and when I went back to Costco to pick it up I was surprise they also had a very detailed computerized setup procedure. The procedure played sounds from different directions in the sound booth and customized the aids for the best sounds.

    I have now had these aids and am very satisfied. I also got a TV amplifier ($125) that broadcasts TV to both hearing aids. It works great. If I want to watch/hear a program and my wife is sleeping, I can turn the TV sound off, then turn it up on its box to as loud as I need it. Sometimes, I want to be able to hear my wife in the earpiece next to her and listen to the TV in the other ear. Easy to do. I like this aid so well, I am tempted to buy a second one for after this one has worn out. This also works well to answer the phone and talk to someone using the hearing aid's microphone. Tip: It works best in this mode if you do not hold the phone up to your ear--you can put it on a nearby desk or table for the clearest sound for the person you are talking to on the phone.

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    Verified purchase
    Staff

    Reviewed July 11, 2021

    Helen (Specialist) and Jade (Attendant) provide excellent service to my mom. Recommend and tried Hearing Aid. Mom comfortable and purchased, love the service and will refer 2 family/friend. Thank You.

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    Customer Service

    Reviewed May 5, 2021

    AN ABSOLUTE NIGHTMARE. At first, we were quite happy with the hearing aids, and the service at Barrhaven Costco. All was well until one of the hearing aids started acting up less than a year later, and that is when the nightmare began. Being over two hours from Ottawa, we mailed in the hearing aid to be fixed. They did nothing that we hadn’t done ourselves, and said it was ready anyway. Covid had begun by then and we were in the first wave. Everyone was in a panic, and Ottawa was fast becoming a hot spot for infections. But, we drove there, picked up the hearing aid, and drove straight back, all the while feeling very vulnerable.

    When the hearing aid started acting up again during the third wave, we talked to them about mailing the it in again. However, we are seniors and were not prepared to drive to a ‘hotspot’ again, especially with the ‘stay at home order’ in effect. After many talks with the manager, it was agreed that we could pay for a courier to pick it up and return it to us. However, when we called to get the correct postal code, and mentioned what the manager had told us, we were informed, in no uncertain terms, and very forcefully, that there was no way it could be returned to us, by courier or otherwise. We would be forced to pick it up. Since we are not prepared to do that, we are pretty much up the creek.

    So, for anyone out there who needs a reliable hearing aid, please do not do what we did. We thought we were saving some money and getting a good product and service at the same time. We were dead wrong on both counts. The hearing aids are rubbish and the service is non-existent when you need it most. Do yourself a favour and buy locally from a reputable business. That is what we will be doing in very short order.

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    Verified purchase
    PriceOnline & App

    Reviewed May 4, 2021

    I've had several sets of hearing aids but decided to get the latest with a great price. The automatic function does not work or is very erratic. Speech even in a small room with few people is garbled. Every time my iPhone has an action or I look at a photo or message, the hearing aids go bonkers or off. I have an echo around me and I can hear my own chewing. I had these adjusted after 3 weeks and they are still bad. My phone link has to be uploaded constantly and so it is slow for me to adjust to new situations. I've kept my prior ones when I can change the channel manually. I will be returning these; The new auto program does not work.

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    Staff

    Reviewed Feb. 23, 2021

    3 pair of Siemens hearing aid in past (2 from Costo) & all were great. Costo sold me my 4 pr which were Resound & had nothing but trouble in last yr. Technicians at Torrance Ca. Store are great but their support leaves something to be desired. Will be going back to hearing aid only business in future.

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    Reviewed Feb. 20, 2021

    Service is impressive and, unlike some other hearing aid companies I have dealt with, continues after the devices are purchased. The number of sites available across the country for service outshines any other hearing aid company and it has the benefit of being in a one stop shopping location.

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    Staff

    Reviewed Feb. 13, 2021

    I read the reviews of their hearing aids. Didn’t go with the cheap versions. I went with the rechargeable ones. And the only difference was that people’s voices echoed more loudly than prior. But I could really hear the person talking any better with them. Sadly they didn’t help.

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    Staff

    Reviewed Feb. 6, 2021

    The people at the Costco hearing center are quite helpful in helping you get adjusted to the hearing aids. However in my case, it required several visits before the sound quality was good. I find the aids a bit uncomfortable to wear and with the mask situation now, almost impossible. Every time I remove the mask, the unit falls out. Costco is very good about cleaning the aids and I try to do so each time I am in a Costco store, wherever it is.

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    Customer ServicePriceStaff

    Reviewed Feb. 5, 2021

    While the Costco Hearing center customer service is phenomenal, their Kirkland brand hearing aids are not. I have worn hearing aids for approx. 20 years; with a condition of substantial hearing loss. I’ve had aids of 2 different brands prior to receiving the Kirkland (Rexton) bluetooth/ rechargeable hearing aids. I have had these aids for almost two years. While I enjoy the capability of streaming directly into my ears, the streaming is not continuous. It often cuts out, playing in one ear only, switching ears, or cutting out completely in both ears. I’ve taken them in for adjustments, and the staff has been very courteous and patient.

    My next trip to Costco, I will be leaving the aids with them to send in to the company. I initially, I had ordered the battery-powered aids, which were completely covered by our insurance. I found myself replacing batteries daily. I exchanged them for the rechargeable model—for which I paid an additional out-of-pocket expense. I find myself wearing these now only during Zoom mtgs, phone calls from our car, audio books while hubby watches football, and tv news—all of which I stream directly to my ears. For general all-round hearing, I wear my old hearing aids (Phonak, purchased through a major hospital healthcare system; and at a substantially higher cost).

    Costco Kirkland (Rexton brand) hearing aids just do not provide the clarity I get from my older aids. I’ve been back to Costco for adjustments, with no satisfactory result. I will say—and I’m assuming it is spoken in desperation—that I’ve been told my ears are not compatible for hearing aids...so what am I to do about that???? Even with the fancy menu of hearing options: automatic, complete with directional microphone; listening to music; outdoors; playing music; television; etc...these aids do not effectively deliver ( and the ‘music options’ are horrible—music sounds tinny. I actually use this option while in the car; as it seems to amplify a bit better than other options...but then the road noise is louder as well—just cannot win).

    While streaming, the rechargeable aids are only good until about noon; at which point I place them back on the charging unit until the evening news. I just cannot recommend these hearing aids. I may add, it's also frustrating to those around me when I constantly respond with “what?” while wearing them (many times hearing a disgusting response like “I thought you had hearing aids”). I went with Costco this time, due to ratings in Consumer Reports.

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    Reviewed Feb. 4, 2021

    The Costco experience was so easy to get tested, ordered, and fitted for my hearing aid. I probably qualify to get hearing aids through a VA hospital, but after reading about how Costco was so highly rated in a leading Consumer Magazine, I elected not to go through the VA, thinking Costco would have the latest and greatest hearing aid products. I'm very happy with my "ears" now.

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    PriceStaff

    Reviewed Feb. 3, 2021

    COSTCO hearing centers are Very convenient and friendly with free testing & service. The centers are found in most COSTCO stores which helps with access to hearing services even when traveling. They have skilled technicians, excellent product selection, Easy access, excellent warrantees and very Competitive pricing!

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    Costco Hearing Aid Center Company Information

    Company Name:
    Costco Hearing Aids Center
    Formerly Named:
    Costco Hearing Aids
    Address:
    PO Box 34331
    City:
    Seattle
    State/Province:
    WA
    Postal Code:
    98124
    Country:
    United States
    Website:
    www.costco.com