GNC Reviews

Don't purchase GNC products nor give them customer loyalty.... I have been a customer for years and never had a return and spend hundreds of dollars with them. I've purchased product that expired before the expiration date and order the product often from them... They said since I don't have a receipt or the sale might not have taken place in 30 days that they will do nothing when it Clearly says on the container that it shouldn't be expired.... I've actually gotten sick by taking this particular supplement in its state and simply asked for a swap.... They denied.... and choose not to stand by their GNC product.... Looking like a potential lawsuit from a once loyal client until today.... Don't buy from them.

They have improved their customer service.

So I have been trying to not only contact GNC, FedEx, my apartment complexes and Parcel Pending all to try and find this “missing package”. I kept telling them that I received one case per box and they even confirmed I was supposed to receive two cases per box so when I finally sent them the picture that they finally allowed me to send they said they would reopen the case that they already deemed was not their fault. They straight up blamed it on FedEx and then told me they couldn’t help rectify because it shows as delivered. This is all after spending $180 within two weeks. I am still waiting for them to get back to me after they’ve admitted they didn’t ship what they were supposed to. Case #: ** if you want to make it right GNC. I will gladly change my review if you help me out but I’ve spent all day calling and chatting with everyone I can to fix this.

I ordered almost $80 of products online. I received completely different items. I had to make a trip to drop off items to ship back to GNC. They said they had not received them. No reshipment, no refund, no longer a GNC customer.

My first and only experience with GNC, ordering on-line, was a disaster. Only 2 of the 4 items I ordered were even shipped, let alone delivered, and when you speak to their customer service dept (located off-shore with no ability to resolve issues, only escalate them), they tell you they will forward your concern to another department to determine if you qualify for a refund on the products you paid for but they never sent you. NEVER order from GNC unless you want them to take your money and not send you the product you ordered.

I just received my order and shocked when I opened the box. The box was opened and cans laying in the box with no support. I just can’t believe it. I should have read reviews before ordering but being a well-known store, I was totally not expecting what I saw.

Beware of the quality and expiration date that GNC website sends you. We previously bought GNC from amazon back in July, 2022 and it the supplements were at least 1.5 years out from expiration. Last year end, We purchased the same product on GNC website assuming that the dates would be far out as well (since it's GNC website), but all the bottles actually expired in 6 months from the delivered dates. Beware that GNC may be trying to clear out inventory. We did not find out afterwards as we trusted GNC. Since it's past 30 days, obviously we cannot return the item. Terrible experience.

This must be the worst company I have ever ordered from online. First they give you the impression that they have a local site. I ordered from Australia, from a supposedly Aus site. This would give an impression that shipping rates will minimal. This will also give the impression that the cost is in local currency. Once you order you will realise, like in my case, that a AUD34.00 product actually cost more than AUD90.00 and will take almost a month to reach me. Then you try to cancel even before the transaction goes through and you are told that they are unable to do that. I will now cancel after I receive the product, and will lose US19.00 shipping charges. I am of the opinion this will be profits for them as they use the slowest delivery at the highest prices. Shameful practises. Good thing is, I used PayPal who always takes care of their customers.

Every single time we go to our local GNC - they are so pushy with the subscription. I mean PUSHY. We say no, and she still pushed it, we said no again and she continued to push it. It makes us not even want to go anymore

Ordered 6 boxes of protein bars! When they arrived opened the box to see they weren't packed with ice packs! Didn't think anything of it until we opened them! All have melted and reformed, stuck to wrapper, lost the shape.... Reached out to say how upset I was and was asked for photos... It is now 2 weeks and 1 day with absolutely nothing back from them. Unbelievable!!!! You shipped food. Complete negligence on GNC! Customer Service is a joke! There is none.

Do not buy from GNC. An item was missing from my package and they refuse to acknowledge it and give me a refund, or send me the missing item. Their customer service is terrible and I know this has happened to another person I know as well.

I ordered the GNC Women's Stress VP on September 16th. I paid extra to have it here by the weekend. I got an email saying my item was delivered. I get home and it's the wrong item. I have contacted customer service and they told me to send pics of the wrong items. I did and have not gotten any response since doing this. Very unhappy with my first time ordering from GNC and paying extra for the item.

I was just in the Tacoma Wa location and it was dirty but the point of this review is the salesperson refused to do a return because I was wearing a Trump hat. Had a complete attitude and refused, finally asked why I was standing there. I’m done, it’s been a nightmare for years.

I ordered from the GNC website on September 4, 2024; it was Wednesday, the regular business day, and it is now September 16, 2024, and I have yet to get my order. On their website, it says 3-5 business days, and you can see how many business days have gone, yet I still haven't received my item. I called customer support last Monday, September 9, to check on the status and after placing order on 4 and on 9 the label was created. I tried to cancel at the time, but they did not, and I phoned customer service every day until now, but there was no good response, and they are hanging up the phone, so I am caught between now and never buying from gnc again. Worst first time customer experience.

Highly disappointed. My partner and I tried the "women's" pack. She had to stop taking them after 2 weeks due to major hormone issues. I stopped shortly after due to feeling unbalanced as well. Don't waste your money!!

Zero stars! I used to use GNC for years so I decided to order vitamins online and wanted to try a small bottle for $30 as to not spend too much in case I don't like them. I clicked the PayPal button to pay even though the website didn't give any shipping info. I figured after I went through PayPal that it would send me back to review my order like always happens on every other website. NOPE. It just said thank you for your order when I was sent back! I never placed it. Then I found out shipping was $13!

Ordered product online, says it was out for delivery, next update it’s available for pick up?!?! Every time I order online there is a problem, GNC and the post office both suck! Better be prepared to wait a long time or not even get your product sometimes! GNC is an absolute joke!!!

I wish I checked the reviews before buying there. I bought 4 products - 2 shakes, 2 boxes of gut probiotics, the box didn’t arrive. Went to customer services where they stated that the delivery was done correctly and I should (in their words): reach out to your local authorities or the carrier. I didn’t hire the carrier, they did. Very bad and unhelpful customer services. I never thought I would have this kind of problem with such a big company. Box was poorly packed, box was too big and clumsy, tape was thin and could reach both flaps. And here I’m just assuming products felt from the poorly packed box… but it still the company obligation to delivery all the products safely and correct.

Upon ordering 2 cases of Bang energy drink - the ad clearly stated Buy 2 and 3rd one free. It said nothing else. When only two cases arrived I immediately called and was advised I had to order THREE to get the third one free!! Totally misleading. I immediately closed my account and I will NEVER use them again. I feel certain if I HAD ordered 3, I would’ve been charged for 3!

I ordered six bottles of Teen multivitamin from GNC online, but when I received the package, only one bottle in the package. I contacted GNC customer service, they denied my request to send another 5 bottles. They asked me to contact package carrier USPS. This is not my responsibility to contact USPS. GNC should fill my order and GNC should contact USPS because I did not choose USPS to deliver the package. This should be all GNC responsibility. I never experienced such bad customer service. I do not know how to deal such things, how to get back my loss.

I bought 6 Ghost all out pre-workout and I never got it. I talked to several customer service agents or should I say Abu and they told me I’m on my own. What GNC and all these Abu’s don’t know my credit card will just refund me.

They canceled my order and refused to honor the discount they gave me. They kept telling lies about my order not being in stock, and when I asked why it was available online they had no answer. They lied and said they could not verify what I paid and then sent me a receipt with a record of my payments. I called multiple times and no one helped me. All I got was a runaround and time taken from my life I will never get back.

BEWARE OF THEIR BUSINESS PRACTICES!! I ordered multivitamins when the promotion was buy 2 get 1 free. I received immediate confirmation of the order. I subsequently received another email saying that the items were shipped. I waited for 4 days before checking the tracking status only to find out that the items weren't shipped. When I chatted with the representative I was Informed that the carrier never picked up my order. I'm not sure how a large company like GNC with a huge online business would allow any carrier to dictate when they are picking up the products for delivery. The rep apologized and told me that that they will send the order with 2 day shipping at no cost to me.

I went to the GNC in Prince Frederick, Maryland Monday to buy a product. The employee there was very helpful. Knew exactly what I needed and showed me where it was but the place was empty of it. He said it was coming in the next day and a shipment. I have been back every day since this week. 3 days to be exact after. Waiting for two and each time I'm told the shipment arrived the products in the store but they haven't had time to put it out. Each time the employee is sitting there doing absolutely nothing but sleeping, resting or on the phone and an empty store waiting for I guess the next employee that shows up to supposed to put it out after a week wait. The product is still not put out. Still in the box and the employee asked me Is there anything they could do to help me?

I am so regret that I didn’t read reviews before bought them, I made mistake to order 2 orders instead of 1. After minutes I tried to cancel online but they not accept. Then I tried to return in store and they no accepted too.

Incredibly disappointed with customer service response to shipping issue. Ordered supplements and a box of protein bars. First picture is what inside of box looked like when received. Products just thrown in box without packing materials. Box of protein bars was previously opened and they were scattered all over the bottom of box with many of them in damaged condition. I asked for a credit on the protein bars. Customer service refused and only offered a discount on a future order. Alternatively they told me I could drive to a store myself to return them. At my time and cost. Unacceptable customer service response and they have lost me as a customer.

Paid for next day expedited shipping and the order sat for 3 days before they processed it. Got it 5 days later. My previous order I chose normal shipping and had it in 3 day from order to received. I now refuse to use GNC. I'll pick another vendor to purchase my vitamins from. Hate when corporations screw people like this.

Never, never order from GNC. They are crooks. Order flax seed oil and the bottles they sent me were expired by a year. I didn't notice right away and was using. Thank goodness we didn't get sick. Called for refund and told they couldn't refund me but could give me reward points. No thank you. I will never order from you again. I just saw several reviews of people saying their vitamins have been making them sick. Wish I saw that earlier. My family orders a lot from here. I'll make sure they don't anymore.

I wish I had done some research first. It's been over a month and tracking is still in the same spot with no estimated delivery. Customer service is a joke, they shouldn't even offer the online chat option because it never loads. No idea if I'll be able to get a refund. DON'T buy from here.

I ordered some creatine from here. The order was 49.99 so I got free shipping. Then I went to pay and use rewards points and then all of a sudden they tack on 12.99 for shipping. This is a scam. Don't tell me I can use my rewards like money then tell me if, "But you can't get free shipping because you didn't give us money." This is only one of the many things you can expect from GNC. I had a subscription for GNC pure isolate since 2017. They said the price wouldn't change once I got the subscription but COVID hits and they double the price. Let's not forget what GNC did to us during the pandemic. They took advantage of the death and loss of family members to double prices and sell lower quality products. Horrible place. You're better ordering online from any other vendor than these scam artists.

I logged into my account to check my next subscribed order that was not for weeks so I hit ship now. I received my order yet also received notice of a duplicate charge from my credit card company. I logged back into my account & saw a second order on the same day. I contacted Customer Service & was sent email instructions to return the duplicate order to a local store.

I ordered some vitamins and other product that cost around 89.00. I did not receive any products and received an email that the product were delivered. I contacted GNC and explained that I did not get my products. I found out that they delivered to another home. I then received another email stating that they are not going to refund my money or send other products. I was informed that it is not their policy to refund or replace the products. Never use their online store. I will use another retail for health products.

GNC products are now GMO (Bioengineered Food Products). Be very careful to read ingredients before purchase! GNC are omitting GMO labels on their advertising pages, be very careful. I've been using GNC supplements for many years now and, unfortunately, GNC products now contain GMO (Bioengineered Food Products), as listed on their new bottles.

Ethan over at the GNC at Frank Lloyd Wright/101 freeway was over and beyond gracious and pleasant. It was 110 outside and I was out of breath and he offered me water. What a kind young man. Wish there were more young people like him.

Ordered online this morning at 7 am. Paid for same-day delivery for an extra charge. Was to be delivered by 10 pm today. Received GNC email that order was on its way at 10 am. Called at 3 pm for update on delivery. GNC rep spoke to Shipt (WHO DON'T SHIP!) that order would be delivered between 7 pm and 8 pm. Received voicemail from Shipt at 7 pm that order was cancelled. It's now 10 pm and order not delivered. Total fraud! I would not have ordered from GNC or paid for same-day delivery if I had known that they would not deliver on their PROMISE!

I ordered supplements on GNC's website and paid for the same day delivery. They contract same day delivery to SHIPT. My package never arrived at my mailroom and they fail to acknowledge their responsibility.

I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the pictures of the bottles, but they refused to refund me. This was my very first order and really disappointed.

After I ordered online yesterday, I got an email informing me to pick up at the store. They never informed me there was something they didn't have enough inventory. Otherwise, I wouldn't have been there (wasting time to pick up). After they made this mistake, I showed the man in the store "Your order is ready for pickup!" and told him there was a mistake since the items in the bag didn't match with my order. Then, he just told me in a rude way "go to call the customer service". I said, "this is caused by GNC, not me. It should be your job to contact them to find out what is the issue". Then, he went away and didn't apologize for any inconvenience caused by this.

Canceled half the order immediately. Sent the free item via overnight so they could continue to charge the overnight shipping. And they have no estimate when or if the only remaining item on my order will be shipped. Definitely not overnight. Customer service was terrible. They might as well have just said you are out of luck and enjoy the inconvenience or trying to get your product or a refund.

3/5/22 a promotion on GNC website cites "buy 2 get 1 free". I bought 2 of the same product but only got 2. When I asked for explanation I was told I had to "buy 3 then 1 would be free". Nowhere on the website is that clear!!! I feel it is misleading and they refused to give me the "1" product (same item) for free as the promotion promises. I am a "pro member", paid $40.00 for free shipping for a year. I choose to never use their products again. I have wasted $40.00.

I set up a monthly order for vitamin supplements. Two out of the three months they have messed up my order. The first time they admitted they didn't have the current product and had shipped a substitute. This last time I have contact customer service twice due to the shipment showing to have been shipped but never delivered to FedEx and never received by me. Each time I complain they give me the same response, "We will escalate the issue and contact you within 72 business hours." No one has contacted me and it has been over two weeks. I tried to get them to transfer me to a supervisor but wouldn't.

In 12/24/21 I purchased an online order. GNC charged split the payment into two. One payment posted other purchase of the total pending which brought my account overdraft and the wrong amount still pending. I called customer service and was treated so disrespectful. I explained that the pending charges needed adjusted due to partial payment has posted. Today 12/29/21 I still have the pending charges of the total amount and then they charged my account twice for the split payment and total payment. Now I have three charges from GNC.

I subscribed to a service from GNC and due to Covid my first package never arrived. A kind letter staying problems due to the virus would keep me from receiving my package but the next was sure to come. Now it's time for renewal and I got hosed. I never got what I paid for and now they want more money. I received SOME of what I paid for but that is unacceptable to me. Now on my last box I got a letter inside stating I would get money off if I bought something. A coupon for another purchase is not what was offered. I have had issues over the years but this is the last time I'll allow them to do this. I am tired of companies getting away with lying and stealing from me.

I made a purchase and paid for same day delivery, I made sure to provide specific instructions which stated not to leave my package at the door. The deliver company that GNC chose to use stated that the package was delivered however there was nothing nowhere. I called customer service and was advised to allow 24 to 48 hours, still nothing. I literally called 4 days in a row several times in a day trying to get information and no one could tell me anything. I was placed on hold for long periods of time and the call would just drop.

I was on a call for 20 minutes trying to get my account info so I could log in based off of a phone number I signed up with in-store - the representative did not know site functionality, could not explain a solution to my request, and only requested I return to the store I signed up at, which I have moved away from. He refused to transfer me to a supervisor when I requested one and then hung up. Utterly unprofessional, an example of a corporate giant outsourcing help centers with minimum corporate oversight and hoping that customer complaints won't pile up in enough numbers to make a difference.

AUTO DELIVERY & ONLINE SHOPPERS BE AWARE! I’m currently a VERY DISPLEASED long time loyal customer. Yesterday upon starting another large order I checked all my GNC emails for specials, coupons & new product info. First off I had a couple items in my cart from the day before. Before continuing my order I went to confirm all our Auto Delivery dates. We ran out of thin mint lean bars 2 weeks too early so I opted to ONLY move the thin mint lean bars to this week instead of next month.

I made a purchase and paid for faster delivery. Long story short the package said delivered but nowhere to be found. When I report it their answer was since the package says delivered they couldn’t do anything about it. How can a company take your money that way I don’t know. All I know is that I’ll never get GNC ever again. I rather buy where they appreciate me as a customer.

I’m disappointed and upset. So I paid a subscription to GNC and got an auto-delivery for 3 different boxes of shakes one of strawberry, cookies and cream and chocolate mocha and an energy drink. So the first box (the strawberry protein) was delivered to the wrong house with the right address written in the box and luckily my neighbor knows me so he came to drop it at my house. Then the second box (the cookies and cream) that I received seems like they sent some leftover drinks that they had and just threw them in a box and came broken and not even complete. I call to complain and the guy of customer service promised to send me a new box that I never received. Then the third box of mocha they just delivered 4 drinks instead the box that I paid and asked.

If I would have known how awful GNC's online ordering is, I would have went to my local store. I ordered 3 cases of Alani Nu energy drinks and a pack of the munchies protein bars on March 30th. After 3 days, I still hadn't received a tracking number or a status update so I reached out to their customer service department via chat. Not only was I not helped or provided an answer as to why my order was still "in progress" after 3 days, I was basically given a copy and paste answer from their website about high volume and a delay in shipping. The chat reps over the last few days couldn't provide me any information on my order, when I would receive it, nothing. I called and spoke with a GNC rep and she could barely understand me; there was a communication barrier to say the least. I asked to cancel my order because I couldn't get any answers on it, and the phone rep stated she'd put in a cancelation order and call me back.

I have am order that is over 2 weeks late. I call GNC and 3 times I got the same lady. She was very rude and would hang up on me. No refund. No information whatsoever about my package. Their automated system says call will be recorded, but they say customers are not allowed to record the conversation. What do they have to hide. Worst customer service. Period.

I purchased some protein powders online and I was charged on my credit card the following day. After 16 days the product has not arrived. When I called customer service the first few times they said I had to wait 10 days for the product to arrive. After 10 days they changed their story and said I had to wait 15 days. I still don't have the product. Ordering on-line from GNC is a scam. Stay away. Go to the local store if you need something.

Heads up if you try to use an older GNC gift card. They have recently switched to a new system and employees at several Ohio stores don't know that this system is not accepting gift cards. We had a bad experience trying to use a gift card we got at Christmas at a couple stores. At the third store a helpful manager explained what was going on with the new system. Also there seemed to be no way to check your gift card balance on the GNC site.

On November 20 I made an order on the GNC online webpage of 1 Collagen Peptides - Unflavored and 1 Lean Shake™ 25 - French Vanilla with a total amount of $65.30 and a couple of hours later I received an email from GNC claiming that the items were shipped so after waiting for about a week I went to GNC webpage to track my items and when I got the items tracking number I went to FedEx to trach the items and what was my surprise that the items were never shipped so I call GNC customer service and spoke with Milena and she asked to wait 3 more days and call again.

I go to GNC specifically for bucked up products. I went initially for the velvet deer antler and ended up finding other products that consistently work well for me. They have so many brands to offer It’s can overwhelming but I’m glad I found one I can trust that covers most of my needs as a power lifter. I’ve had no bad experiences with GNC as whole. Staff is usually pretty friendly and eager to help in a way that's genuine and not just for the sake of Making commission.

BEWARE!!! DON'T BUY ANY GNC PRODUCTS ONLINE!!! I bought 4 bottles of B-1 online in Sept 23, and received them several days later. Then I sent them to my mom. Yesterday my mom just told me the expiration date is Jan. 2021. That's ridiculous. I complained to GNC, and got reply that they only consider damaged products with an expiration date less than 90 days, which means if you bought 4 bottles of B-1, you have to finish them in 3 months!!!

We live on an island in the Caribbean where supplements are very expensive. Thankfully, GNC has changed life for myself and my family! They have enabled us to have access to a very wide range of great quality supplements for all ages. The prices are very competitive and the selections are wide and varied. We have been able to find something for everyone in our family! The online chat is wonderful as well! Any time any issue or query arises, our needs are met quickly and thoroughly. I would definitely, without a shadow of a doubt recommend GNC to everyone I know!

I ordered from GNC over the weekend. I am still waiting for my order. I ordered four items. The order price was good with my discount. Hopefully, these products are effective and worth the price I paid.

I go for the sales when I shop. One day I just happened to be there and a particular item that is hard to find. Ginger Tea Crystals was right there in front of me. You can only find that in mom and pop health food store where they sell mostly health teas and vitamins. Now I don't have to travel way on the other side of town. They carry items that don't have in other major health stores not even online.

It is very rich kind of protein. It tastes good. It has key ingredients required for development of body. Although it costs more but worth to buy. Easily available in pharmacy stores. It is very useful for sports persons and who do workout daily. Must recommended product.

GNC is the most reliable.... And best online vitamin shop ever.... Their prices are reasonable... And they always have what you're looking for.

I love the selection, Price, and availability of all the vitamins and supplements available at GNC. They really do have everything. Sometimes I get lost looking at all the awesome supplies that they have. Always my go to for my mega red every other month.

They have a decent selection, some products are good quality and others are not. It is kind of a try and see how it works. Pricing is a bit higher than others but if you find the quality items and use the auto delivery it isn't too bad.

I’ve been using GNC for years and continue. They have the best vitamins by far!! The Mega Men and Mega Men Over 50 vitamins are great!! I hope they stay in business for years to come. I just wish they had more specials like they used to.

Today I tried to order online for GNC and their system was not working. I decided to call and place an order, The representative tried to help me, it took over 40 minutes and then when we went to apply the discount that was offered online she would not allow it. I order from GNC monthly and have for about 10 years or more. She was firm and not giving me the discount that was shown online. I will go with another brand because of this. Very disappointed in customer service.

This company has been consistent with their online ordering regarding shipping. It's terrible. I placed an order a week ago for several products. I looked up the tracking number and FedEx shows a label was created by GNC but that it has yet to ship. I contacted them and they said that it was shipped and to allow 10 days. I'm not sure what they were seeing that I couldn't see but FedEx clearly showed that shipment was pending. I'm into honesty. If they dropped the ball on this by creating a label and sitting on the order forgetting to fill it, then fine, tell me, but don't lie thinking "Oops," and then blow smoke up my.....

I took my son to the store in North Port, Florida. We waited several minutes for someone to come out of the back. The young woman didn't bother to say hello or ask if she could help. I told her I wanted something to help my son put on five pounds of muscle. I mentioned that he was only taking 15 grams of protein liquid daily. She then made faces and gave me one-word responses like "For?" I asked her what she wanted to know and she said how was she supposed to know. I made another attempt to get some help, but she just kept asking "For?" So we left. We won't be back.

While many companies work with people if they don’t use coupons or rewards by the deadline, GNC refuses to do so. We are loyal customers who have spent hundreds of dollars on products from GNC. At Christmas we earned a $40 GNC cash reward by purchasing several bottles of ghost protein powder. Because my son received all of it for Christmas, he forgot to use the “cash” before its expiration date. When I asked if they would be willing to exchange it for an unexpired one, they refused. I then asked if there was any way they could at least do a discount on protein powder bought at the store, and they also refused. I recommend shopping at a company that values you more than GNC will! I have made my last purchase from GNC!

I ordered two Total Lean CLA PM at the store, they only had one in stock so they went ahead and ordered the other one to be delivered to my house. One of the bottles came in through the mail, two weeks later. I had been using the first bottle for about 2-3 months since I was not taking all the recommended amount. I was using them to help me sleep. When I finally went to open the second bottle that was sent through regular mail a couple days ago since I just finished my first one and this one was nasty. It had about three broken capsules inside the bottle. Which had the liquid all over the other ones.

I went to this store in Dallas Texas, on Mockingbird Commons. For protein shake, and creatine. Sales guy put a pack of pills with the order, and said take this with them in the morning for gains. I look at the recipe, and this item by itself was 34.99, I said to him I don’t want it, he said policy have changed no returns. Dude I didn’t even pick it up, or leave the store.. Scammers. Avoid them.

They cancelled my order immediately so I ordered from a different company. 2 days later they say my order has shipped and it is impossible to get through to customer service. I will never order through Gnc again, it is an absolute nightmare. Worst vitamin company I’ve ever dealt with.

On 2/24/2020 I was sold a 'membership' with the understanding, and the reason that I took the membership that I would receive a pro package. The sales associate NEVER told me that the package doesn't ship for 3 months. If I knew that I would NOT have taken the membership. I contacted GNC and was told there are no refunds due C-19. She said the stores are not allowed to refund and that there was no one else in the company that I could speak to regarding the unfair and deceptive sales practice.

So I have been buying products from GNC for years, and just learned someone who is a store manager is being told to come into work even though they have coronavirus. Unfortunately, this person is in an area where testing has been exhausted and was told by corporate that a positive test result has to be provided for the absence to be excused. I know this virus is bringing out all the stupid people, but this is beyond bizarre. I will start looking to other companies to obtain my supplement needs.

I purchased 2 bottles of Swiss Kris's and when I was placing my order GNC order form rejected my address two times. I sent them emails to correct issue with my correct address but no one responded. I called several times to correct address issue but no one ever answered phone. I finally got a rep through their "chat" system and told him issue over address issue and didn't want order going to wrong address. I wanted to. cancel order but was told order shipped. I have to wait to see if I might get order. If not I'll write personal letter to company headquarters plus I'll file complaint with BBB. I've never had this issue with no business and I'll never order from them again. GNC TOTALLY SUCKS!!!!

I contacted GNC over 5 days ago in regards to getting my money back for the Huperzine A supplements because they were not honest about the ingredients in the Huperzine A capsules. Their automated message that you receive after emailing customer support is: “we will try to reply within 24 hours”. Well it’s been over 5 days and I have not heard back from them. On the online listing on the GNC website for the Huperzine A there is a completely different ingredient label compared to the ingredient label that is actually on the Huperzine A bottle.

I have been a loyal customer of GNC for several years. I have been a loyal customer with auto ship/autopay monthly since 09/19. My order is the same every month. I get 2 boxes of the lean shake burn. Last month I logged into my account and requested the auto delivery be sent early because I was running low on my shakes. I absolutely love these shakes. They were offering a promotion with buy 2 and get one free.

There was promotion if you buy 2 get 1 free, but I received only two. When I called the customer service, they said they can't help me. They said just return your product back and that's it. There is no other solution!!!! It makes me feel just stupid because he said you suppose to put 3 products. But there was no extra information that you suppose do that honestly. I thought if I buy 2, they will automatically send me 3 because of the deal, instead they sent me two. I just don't appreciate the fact that they can't do anything to help me resolve this issue. They should just send me one more in the mail because of the promotion

Product does not work. I gave some to friends and it did nothing for them either. Called GNC cc and asked about returns and they said anything over 30 days can't return. Most products that they sell take 30 days or longer to see any results. This product for sure so stay away this product. Yohimbe Ext 450mg is garbage/scam/fraud. Waste of time and money. Been a member with GNC for a long time but I am cancelling my account as I believe most of their product don't work.

I ordered two daily vitamins for me and my wife online. They delivered one bottle of fish oil. They expected me to drive an hour to the nearest store or pay shipping to return. I was not satisfied with those options and they only offered points in return.

I purchased 116 US dollar items from GNC on November 2019 but never received the items until now. GNC used DHL for the delivery. I also contacted the DHL and it seemed the package was lost. But the ways these two companies deal with were really disappointed. DHL said I was not the sender and cannot submit the cargo claim so I needed to ask GNC for the refund. But GNC said they gave the items to the DHL so their jobs had already done and would not be responsible to the items anymore. In the end, they mutual shirk responsibility. They both said there was nothing they can do. As a customer, I waited my items for two months and get nothing but lost 116 US dollar.

I purchased a product from GNC online on the 3rd. Was suppose to receive my product on the 9th per their email with tracking. I called because I didn't receive the product. The customer service I received by a cs than a supervisor from Arizona was the worst I ever experienced in my 44 years. He was talking over me telling to just wait or send it back when I get it. I will never purchase from them again????

My order was canceled for no reason. I get a email 5 days that order is canceled. I called and GNC online ordering department told me that item is out of stock. Representative was harsh as if it is my mistake.

I am not one to normally leave negative reviews about companies, but this customer service call was one of the worst I ever experienced. I placed an order on Cyber Monday and after a week or so I received an email saying some of the items would were cancelled. I called customer service to see if they would match the discount price when the product restocked or if I could get a similar product at the same price.

Had a terrible reaction to Orgain's vanilla Bean Vegan Protein Powder, I had to go to the emergency room due to swollen lips and blisters that broke out all over my mouth, inside my nostril and on my arms, my eyes swelled up and were watery.The blisters have now left permanent scaring on my face and right arm!!! Took 2 EpiPens to subdue the reaction and over 8 hours at the ER!!! DO NOT PURCHASE THIS PRODUCT!!!! When I called GNC and informed them, they immediately refunded my purchase and took other Orgain products off the shelf and asked that I also inform the manufacturer- well I informed ORGAIN, I got a call back from a service rep by the name of Tony who was extremely unprofessional and very rude- clearly lacking in customer service or care and told me to go ahead and take legal action against them, this is exactly what I plan to do- thank you Tony!

Decided to give this company another try since I hadn't been there in a while and I'm certainly never going back. I never liked buying in their stores because they always try to upsell. I don't mind the attempt if there's a legitimate reason that I, the customer, can benefit from, but I do mind when the salesperson is trying to sell what THEY want as opposed to what I want.

I purchase multiple vitamins and preworkout/recovery powders from GNC at the Cartersville GA Store and am always pleased with the customer service and their recommendations. All the products I use do everything they state they're supposed to. I recently purchased a product they recommended and did not like it so I asked them about what I can do and they happily replaced it with a product I have been using. As for pricing of their products you get what you pay!

Always a nuisance. Pestering me about my phone number and never taking no for an answer... They eventually take 5 nos for an answer. Always a nuisance but no more... suddenly GNC isn't a nuisance. Why? Cuz I don't go!

I ordered some GNC products online Sunday night. I paid for overnight. My order is not scheduled to be delivered until Wednesday. Since I ordered on a Sunday I was expecting to at least receive my order on Tuesday the latest. When I called customer service, first I spoke to a rep named Michael who then escalated it to a supervisor named Justin. They were absolutely no help and were vague in their tone of voice and showed no interest in resolving the issue. I am very dissatisfied with their online order. Overnight should mean just that not one to two day shipping.

I was buying two drinks, paying in cash. When asked for my phone number I refused. I was told they cannot ring up purchases without it. I left without the items. WHY is giving personal information necessary?

I purchased a product online in the GNC Live Well and paid for the overnight international shipping. But after 4 days I still have not receive my order yet. When I called GNC customer service the guy said I would have to wait for another week or two. WTF you paid for overnight shipping but end up on the standard shipping. And just found out that they charged me double with different amount of fee. This has been the worst experience I have ever done!! Do not order from them!!! I would give a zero start if it is possible!!!

The last two times I tried shopping at this location, I have left disappointed with both service and product. The store manager, I did not catch her name, is extremely rude and unfriendly and comes off as if you, the customer, are a nuisance. On both occasions, she half-greeted me and seemed annoyed by my questions about the product. On the first occasion, she claimed that the credit card machine was down and that she would have to "call" my card number in. (Which she made it obvious that she did not want to do, even though I was the only customer in store). On the second instance, the store was out of a particular product and she was not willing or helpful to answer any of my questions about other options. As a busy mom of three, my time is my most precious commodity, and I will not be wasting it to be treated in such a way. Amazon, here I come!

It has become a guarantee that if one other person is in the store, you will double your visit time. In addition, the Las Cruces (Rinconada) location cannot manage to acknowledge a new customer when helping someone else. It's not worth it anymore. I waited 5 min with no acknowledgement and decided to walk out. Just ordered from Amazon, product will be here tomorrow. Much better!!

Shopped today at GNC for the second time in 4 years. The time lapse is because they well overcharged me the first time. After making my purchase today I decided to check online and see that the price was "in line". I was charged $59.99 for a product that I found on line at a average price of $20 and actually purchased the product from a competitor for $16.64. Again, GNC charged me $59.99 for the exact same product. After contacting corporate they said you should go back and return it but actually no real concern for the huge price difference. Naturally I advised them that they will NEVER see me again. Good luck with your future. After reading other reviews I wonder how they are still in business.

I purchased Pro Performance AMP Amplified Gold Whey 100% Protein Vanilla Ice Cream Flavor (891g) from a GNC store in Robinson Bacolod. It was on sale for 1,700 PHP (32 USD) from its 3,300 PHP original retail price because, as the saleslady explained, it was a new product the company is promoting. When I opened it at home, my wife and I were bothered by a foul smell that came out of the container and a rotten milk/egg like smell filled the house.

I have purchased GNC vitamins for years until now. I found at the bottom of a bottle discolored and stuck together. I contacted customer service and expected some level of concern about this lot and or bottle. I was told if you don’t buy the products from a GNC store you have to return it to the place of purchase. I expected at least a replacement bottle.

I just had a very bad experience with GNC. I ordered Optimum Nutrition 5 lb whey protein as part of a deal. According to the deal I was supposed to pay around $62 dollars for 2 5LB whey protein packs. They took my order and everything went successful. However, sometime later I received an email that my order was cancelled. I called customer care and they told me the product was out of stock and now the deal is off too. One of my friend ordered the same product a day later and his order went through.

I referred a student of money who lives in China to GNC to get her daughter vitamins. The package arrived broken and the blister packs open. I told her not to worry they would replace the items... NOPE! She was told that the complaint was not within 30 days (it arrived after the 30 day period) and the international shipments are not refunded. I am so disappointed in GNC! They need to make this right!

I felt compelled to write a positive review because I’ve been very impressed with the local GNC store in St. Augustine, FL 32086 (Cobblestone plaza). I have been to the store three times within the last two months and have experienced exceptional customer service by three different employees. Tonight I met Ryan who helped me with a prior purchase I made by mistake. I accidentally bought a vanilla flavored shake and after opening it, I thought they wouldn’t take it back. To my pleasant surprise, Ryan happily took it back and allowed me to exchanged it for the correct one... the chocolate flavored one.

A person claiming to be the store owner at the GNC in the Westchester Mall was condescending to me when I was going to purchase Mega Men Vitamins. I decided not to buy them and leave the store. He said to me “Don’t come back.” I said, "I've been a customer of GNC for years (actually 30)." He said, "Don’t come back," he was trying to help me and put his name badge in my face. I called him a jerk and left.

I've been buying a particular product from GNC every month for a little less than one year now. Suddenly coupons do not apply. Fine. My total is over the limit of $49 but yet shipping is not free. I tried ordering online. Had issues. I called then. The representative was so very rude. I asked to speak to a manager and guess what? She hung up the phone!

I ordered a product online in the GNC-Hawthorne Store 7416 and paid for the 3- 5 day shipping. 3 weeks later and I still didn't have my product. When I called FedEx the shipping number was unverifiable. When I called GNC the order number apparently didn't exist! The customer service line said they were going to rush me another order and have it sent overnight. It's been a week and I still don't have my order!!!! I called again this morning and the customer service said the item was never ordered and that they would issue me a refund by mail and I would still have to wait another week to receive my refund! This has been the worst experience I have ever! Both between the store and the customer service!

I bought my dad a gift card for 50 dollars as a Christmas present. But really bought him a hard time. He had to wait an hour and thirty minutes while they called multiple ppl bc the card was invalid. He’s not happy and doesn’t even want to try again. They gave him a number for me, the gift card purchaser, to call. I did call. They were nice but had to have proof of my purchase and said they will try to reload the money on the card and to call back to make sure the next day. I’m just bummed I got my dad a horrible present. The person at the store said it was the 4th time a card didn’t work that day. I also had trouble buying the card at the store. So I just hope it works tomorrow for him.

I put in a order and the website told me there was an issue processing my payment so it brought me all the way back to the beginning and I had to do it all over again. I check my email. Turns I got charged twice. I call customer service was on hold for 23 minutes for them to tell me they can’t do anything for me. I have to send it back then they can refund me. I ask to speak to a manager or supervisor and apparently there’s only one there from 1-9 est. Not a good first experience with GNC, and their terrible customer service never heard of something not being able to get done let alone no supervisor or anything. Ridiculous. Won’t ever order online again.

The Gold Card Membership discount card is a scam. It turns out that the discount is only good a few days a month (good luck trying to figure out when exactly that might be) and they never mention that in the sales pitch. Worst concept ever and a great way to really make your customers angry. I will be taking my supplement business elsewhere.

I think this whole company is on drugs. Perhaps they have taken their own products and warped their brains because they are a bunch of morons who do not CARE and no clue how to do business! Ordered from them and product never came, tracking # was fake (now it was "shipped" by DHL and they don't care either/are horrible/so who knows who is truly at fault, nonetheless, GNC sucks!) Do NOT use them!

The commercials advertise a free sample and when you call you are told you must pay for shipping. You later start receiving bottles in the mail and your card is charged outrageous fees. When you dispute the charges they tell the credit card company that it's a contract you filled out online and the consumer agreed to it. Furthermore the product is terrible. Beware of this product and because of the relationship with GNC beware of them. The fact that there's a Partnership of Fraud against consumers. Also, the location of the company and the name is different than any name on the product. Do not purchase Nugenix or fall for their commercials.

I wasn't happy with the Custer Service at GNC in the international mall in Doral. In the beginning when my mother and I came inside the store, my mother asked a question to the associate. The associate was convincing us that the best product that would help to lose weight in about eight weeks was one of the Cellucor products Super HD Fire weight loss. Anyway as my mom was asking question about if it has side effect And etc... about the product as my mom was talking to associate that was helping her another representative came along took away the product put it back to its place and shook our hands and said to have a nice day. So I told him, "So you kicking us out the store?" and he said, "Yes. Have a evening. Bye." I was in shock but I really didn't try to escalate or fight. I just left the store. I really have no idea what could be the problem with this guy or the reason why but I had really bad experience with customer service. Really rude.

I recently purchased a ton of product summer 2017. Unfortunately, due to medical reasons my cardiovascular doctor told me I was not able to work out at the time. By the time the product had been opened and I was told this information I had used the pre-workout Performix 2 times. I have been unable to work out for the past two months. The state of Florida recently just went through Hurricane Irma, and like many most Floridians were without power for many days. Myself, 9 to be exact. Now, I am not sure if this is the cause of this particular situation, but I was informed by one employee that this particular product along with another product is known to harden/solidify in humid weather. And that they actually had to send back product on their own selves to the manufacturers, and had to revamp how they shipped the product to prevent future loss of product.

The GNC stores are fine --The rewards program is a joke. I spent 15 minutes in a store trying to access my rewards on my phone. The password required eight digits, a special character, a number and a capital letter -- really?! My brokerage account does not require that level of security! I finally gave up and left the store. Once on my laptop, I tried again. This time I got to final step and it said I don't have enough rewards points to redeem, even though I earned $15 AND they sent me an email. So - the moral is, don't buy into any of those silly store promotions they push at the check-out register. You will never get your points, so you are wasting your money. Just buy the products and leave the store.

Placed an order with GNC but it never came. E-mailed me that they couldn't resend the order but that they would credit my account within 2-5 business days. Two weeks later I called GNC customer service number and they said that the credit id number for the refund I was given was a request only and that decisions were based on a case by case basis and that I should now go to DHL for a claim. This was six weeks after the initial order. When I put in the DHL tracking number I received it says it has no record of this shipment. Looks to me like the order never left GNC so DHL is going to give a refund?

My husband uses Jim Stoppani products. Stoppani recently made an agreement with GNC to distribute his products. We were pretty happy because there is a GNC in our town and it would save us shipping the items. The first purchase round went smoothly. When GNC offered a buy one get one half off, we went in and stocked up. We also had a 20% off coupon from the Stoppani website. The manager let my husband use it. By the time we got home, my husband figured out he had a wrong product. We took it back the next day and the clerk exchanged the product, but would not give my husband the additional 20%. He told my husband the coupon had already been used. Used for what, I have no idea, because we exchanged the product.

They provide high-quality excellent products and their staff is very knowledgeable about the products that they sell and how it would benefit our overall well-being. I have a company store that is close to my house. They have all the products that I've been looking for in stock and available at the time of purchase. The staff welcome to me quickly upon entering the store and offered to help me find what I was looking for and explain to me which would be the best product for me to purchase. I do believe that they have very high-quality products however there are places that you can get those same products for a lesser price. I find them to be a bit expensive.

I trust their industry knowledge because I feel like I can ask them any question about what I should take to improve my health and they help me. Usually if they don't have in stock they let me know when they have what I need in stock or I can order online if it's available online or they can just suggest a similar item. They do an exceptional job when I need a refund because I did not like a product. They usually apologize that I did not like it and refund my money or allow me to exchange. When it comes to their products I'd say it can be a bit pricey but it's worth it because they usually have the best products that you can't get elsewhere.

My level of trust in GNC is very high because I've been a consumer for over 5 years. And every time I go they get me the best help and I find out about the latest things that have come in. Anytime I placed an order it was always so sealed properly and I've never had any issues so my trust is I would say 90% with this company. Just because there's always room for improvement. Anytime that I have called I always got someone on the phone so I will consider the availability to be good. Anytime I've called to place an order for pickup I was always able to get my order without a problem and it was always ready. So I would give their availability five stars.

The company is very well known so I would be likely to trust their knowledge. I would feel comfortable asking their staff for recommendations. They are easy to find and seem to be everywhere. I live in a highly populated area but was able to get fast attention. It was good overall. They were very nice and friendly and talked to me in a nice at. I was happy with my experience shopping at the store I visited. They were super people. I'm not sure if I got a good price, they didn't seem to have many good sales. I may have been able to find a better deal elsewhere but I'm not really sure if that's true or not.

My last experience with GNC was pretty good. I did not have any issues finding what I needed and no store associates were harassing me. They had a nice selection in the clearance and I mostly purchased my vitamins from there. Nice selection of stimulant free fat burners. I'm not sure about their availability. You can check their hours and search on Google or you can call them. They don't seem to be few and far between so you shouldn’t have any issues finding one. You can go on the website to find a location finder. I did not have any issues or interactions with customer service. I did not need to contact them for any reason. I think the value is ok. I thought the prices were pretty good because I shopped at the clearance section.

They have decent products at a fair price along with convenient locations/website. They have a pretty long history of retail experience (since the 60's I think...) as well as founders who were experienced and knowledgeable in areas of health and fitness. They can be found online and in many brick and mortar retail locations within cities and malls/shopping plazas in suburban areas of large and small towns. They have a staff that is usually knowledgeable and helpful about the products and their quality/ingredients along with providing educational information about them. They offer decent products that are of a moderate quality at a fair price. You can find much higher quality brands but you'll be paying much more for them elsewhere.

Fun to shop at. They always have what I want and need. There is nothing but good things to say about them and what they do for people. Great fun, fresh, new. I love what they have. There is something new every time you turn around. They always have the best prices and easier customer services. Great services every time I go there. I love them and what they do and stand for. I love shopping and seeing everything they have. They always have something new to find and try. They always have the best offers.

Trust all of their products. Matter of fact, great quality products. My dad uses them, so do I, and both of us are always extremely happy. Always have a great stock of what I or my father is looking for in the store. Always stocked. In the event that they don't have it at the store orders come in quick and they make it really simple. The workers at GNC are always friendly. I love going here because they always know what they are talking about when it comes to products and make sure you get what you need. All of the products are of great quality. I only get supplements from this store no matter what because I know I can count on them more than any other store like them.

They are very helpful. When you walk in the store they try and help you find what you need or make suggestions to help you if you need it. They do everything they can to make your shopping experience positive. They have lots of stuff you can't find in most places which is great. They do what they can to get you what you need if they don't have something you're looking for as well. Just a really great place. They have very good customer service. They have good value. They have sales and large amounts of stuff so you get your money's worth. They do what they can to help make it cost effective which is great and really helpful nowadays.

They seem to be knowledgeable about their products. They try to help you save money and help with specials that they may be running. They sell a variety of products so that you have a lot of choices. They are open daily and stay open late which is convenient. They have several stores in my area. The stores are all set up differently. Which to me is good because it allows me to look at other products, besides the item that I went to buy. The customer service is good. All of the staff seem to know the products in the store. They are always willing to help and offer good suggestions. They help you get the most for your money. The value is good. They sell things in several sizes, so you can always find something to fit your budget. The also have a club that you can join that also can save some money.