GNC Reviews

I attended GNC twice today at the same location, and both times I experienced phenomenal customer service. In both instances, I was treated with the utmost respect, and I received several excellent recommendations without feeling insecure about my knowledge. I wish to express my gratitude to Mr. ** and Mr. ** for an outstanding GNC experience.

I visited a GNC in Galax, VA and experienced exceptional service from the store manager, Arial. She was highly professional and very friendly. I travel quite a bit for work and often stop which ever local GNC that's convenient. Arial could work at any GNC nationally and would do very well. Thank you, Arial.

We have used GNC products for years as we have a house full of sons who are athletes. My high school son decided in his business class to reach out to the company and tell them how much he appreciated their brand and business. He was over the moon when the CEO took the time to write him a personal letter back! Top Notch GNC! Thank you!

Ordered 2 whey protein fruity pebbles. And cocoa pebbles 4/7/26. A week later called GNC to cancel delivery.. Gave me a 10% coupon for next visit in store and told me they cancelled my order which was not sent out yet. Never received product until 4/30/26. Never cancelled product. Charged for product received.

Horrible experience. Can’t reach anyone. They generated a tracking number, got paid by PayPal but never shipped.

For first time I bought a product I was thinking it cost $19.99 but wasn't like that is cost over $40.00 more. I told the cashier the price I saw, he didn't check either say what kind the product was at $19.99 was a multi-collegen protein $60 is too hight; I could buy in Walmart cost less. This place is too expensive. The guy didn't gave me a receipt.

I received the notification my 2 items were shipping, but I only received 1. When I called they confirmed they only shipped the 1, but would either refund or ship the other. I am not crazy. This really happened. Lucky I used their chatroom and had a copy of the conversation with the rep. She told me my account was "flagged" because I was a new user, all she could do was try to get the missing product shipped. After 45 minutes in the chat and no resolution I told her I no longer wanted the product and work order elsewhere, remember they told me I wasn't going to get either. So I filed a complaint with the BBB and the Attorney General office, I have handed over the chatroom transcript approving my product was never shipped and they would not be giving me a refund or shipping out the product I never received.

Updated on 05/15/2026: After numerous complaint for refund, filling complaint to ConsumerAffairs, got answer from consumer department that GNC will refund the money, still GNC is not refunding any money until now.

Very poor delivery service and GNC customer response team. Don't know about the quality of product as this is first time use. They are advertising a lot through influencers offering them free products so it's a trap.

Ordered 4 boxes of Barebells protein bars when they were on sale. The website showed everything I ordered was in stock, but days later my order was cancelled.