GNC Reviews

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About GNC

GNC is a nutrition supplement retailer that offers a wide selection of products, including vitamins, protein and performance boosters. Customers can choose from many name-brand products to help them reach their fitness and health goals.

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GNC Reviews

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 14, 2026

    I attended GNC twice today at the same location, and both times I experienced phenomenal customer service. In both instances, I was treated with the utmost respect, and I received several excellent recommendations without feeling insecure about my knowledge. I wish to express my gratitude to Mr. ** and Mr. ** for an outstanding GNC experience.

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    Staff

    Reviewed April 8, 2026

    I visited a GNC in Galax, VA and experienced exceptional service from the store manager, Arial. She was highly professional and very friendly. I travel quite a bit for work and often stop which ever local GNC that's convenient. Arial could work at any GNC nationally and would do very well. Thank you, Arial.

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      Reviewed March 4, 2026

      We have used GNC products for years as we have a house full of sons who are athletes. My high school son decided in his business class to reach out to the company and tell them how much he appreciated their brand and business. He was over the moon when the CEO took the time to write him a personal letter back! Top Notch GNC! Thank you!

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      Customer ServiceTechSales & MarketingPricePunctuality & Speed

      Reviewed May 8, 2026

      Ordered 2 whey protein fruity pebbles. And cocoa pebbles 4/7/26. A week later called GNC to cancel delivery.. Gave me a 10% coupon for next visit in store and told me they cancelled my order which was not sent out yet. Never received product until 4/30/26. Never cancelled product. Charged for product received.

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      Reviewed March 28, 2026

      Horrible experience. Can’t reach anyone. They generated a tracking number, got paid by PayPal but never shipped.

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      PriceStaffRates

      Reviewed March 27, 2026

      For first time I bought a product I was thinking it cost $19.99 but wasn't like that is cost over $40.00 more. I told the cashier the price I saw, he didn't check either say what kind the product was at $19.99 was a multi-collegen protein $60 is too hight; I could buy in Walmart cost less. This place is too expensive. The guy didn't gave me a receipt.

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed March 18, 2026

      I received the notification my 2 items were shipping, but I only received 1. When I called they confirmed they only shipped the 1, but would either refund or ship the other. I am not crazy. This really happened. Lucky I used their chatroom and had a copy of the conversation with the rep. She told me my account was "flagged" because I was a new user, all she could do was try to get the missing product shipped. After 45 minutes in the chat and no resolution I told her I no longer wanted the product and work order elsewhere, remember they told me I wasn't going to get either. So I filed a complaint with the BBB and the Attorney General office, I have handed over the chatroom transcript approving my product was never shipped and they would not be giving me a refund or shipping out the product I never received.

      Thank God for Paypal, I opened a complaint with them, sent them the transcript and my money was refunded to my account in 4 hours. Since this incident I have never heard anything from GNC, I will never order or go to their store again in our town... The CSR I spoke with was professional and continued to apologize, but it was out of her hands... She was the only positive experience I had.

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      Verified purchase
      Refunds & PayoutsTransparency

      Reviewed March 4, 2026

      Updated on 05/15/2026: After numerous complaint for refund, filling complaint to ConsumerAffairs, got answer from consumer department that GNC will refund the money, still GNC is not refunding any money until now.

      Original review: As on 02/02/2026 we went to store in Jupiter, Florida to purchase some GNC brand vitamins, but store doesn't have that time, so store order for us, but when bottle arrived one of the bottle has expiry date on 02/2026. When we put to GNC attention, GNC is not refunding full amount which is $19.99+ tax. Today is 4th March but still issue unresolved.

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      Customer ServiceSales & Marketing

      Reviewed Feb. 17, 2026

      Very poor delivery service and GNC customer response team. Don't know about the quality of product as this is first time use. They are advertising a lot through influencers offering them free products so it's a trap.

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      Sales & MarketingPunctuality & Speed

      Reviewed Feb. 11, 2026

      Ordered 4 boxes of Barebells protein bars when they were on sale. The website showed everything I ordered was in stock, but days later my order was cancelled.

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      GNC Company Information

      Company Name:
      GNC
      Website:
      www.gnc.com