GNC Reviews

Absolutely horrible customer service. While using their website to search for aminos I added them to my cart to see the sale price. I went to log in and upon completion of the login I received a notification that the transaction was completed. I tried to cancel the transaction as 75 dollars was more than I wanted to spend and there was no option. I quickly contacted customer service and they told me there was absolutely no way that they would cancel it and that it was already packed. I told her there was no way as it was literally 2 minutes ago. She said the fulfilment store was too short handed to return it. I told her if that's true then there was no way it was packed and "on the way". She kept giving me the run around until I finally asked for the phone number.

Tried going to the store during posted open hours and it wasn’t open. Tried chatting with an agent about it on their website and the bot didn’t understand me. Not wasting anymore time on this company.

The Store manager for the Temple, Texas (Store #2983) CANNOT be trusted to complete a sale. On the day of August 14, 2026, an agreement was made to hold a particular product and after the verbal agreement was made, the Store manager (**) sold the product to another customer and DID NOT call me with this update. I wasted my time and more importantly - gas, while thinking this product was on hold as agreed. In addition, the store associate informed me that the store manager said that she got "sidetracked" after making this agreement with me. GNC Corporate needs to re-train this store manager with better customer service skills because I was very discriminated and very disrespected with this proposed agreement. As a GNC Gold tier, this store will not be recommended and patronize.

Had a Great Experience at GNC downtown Philadelphia in the Liberty Place Mall. James ** was excellent in explaining the the Best Protein for my needs as an 65 year old trying to gain and maintain a healthy weight. Bulk 1340 was suggested and being a Gold Card Member I got a Great Deal. Thanks James appreciate you.

This review will not let me show you the picture I took of the product. Not only did it take a long time to come to the house. I wanted chocolate and not peanut butter chocolate. But when I opened the container, the seal was already ripped off. I got a product that someone else opened.

I’ve been a loyal customer of GNC for a while, so this experience was really disappointing. I ordered several supplements online and trusted that the products being shipped would have a reasonable shelf life left. Unfortunately, after opening the products, I noticed that the expiration dates were only about 4 months from the shipment date. For supplements and health products, expiration dates matter. Customers should not have to inspect every bottle immediately after delivery just to make sure they weren’t sent near-expired inventory. What made the situation worse was customer service refusing to replace the products or offer any reasonable resolution.

I attended GNC twice today at the same location, and both times I experienced phenomenal customer service. In both instances, I was treated with the utmost respect, and I received several excellent recommendations without feeling insecure about my knowledge. I wish to express my gratitude to Mr. ** and Mr. ** for an outstanding GNC experience.

Ordered 2 whey protein fruity pebbles. And cocoa pebbles 4/7/26. A week later called GNC to cancel delivery.. Gave me a 10% coupon for next visit in store and told me they cancelled my order which was not sent out yet. Never received product until 4/30/26. Never cancelled product. Charged for product received.

I visited a GNC in Galax, VA and experienced exceptional service from the store manager, Arial. She was highly professional and very friendly. I travel quite a bit for work and often stop which ever local GNC that's convenient. Arial could work at any GNC nationally and would do very well. Thank you, Arial.

Horrible experience. Can’t reach anyone. They generated a tracking number, got paid by PayPal but never shipped.

For first time I bought a product I was thinking it cost $19.99 but wasn't like that is cost over $40.00 more. I told the cashier the price I saw, he didn't check either say what kind the product was at $19.99 was a multi-collegen protein $60 is too hight; I could buy in Walmart cost less. This place is too expensive. The guy didn't gave me a receipt.

I received the notification my 2 items were shipping, but I only received 1. When I called they confirmed they only shipped the 1, but would either refund or ship the other. I am not crazy. This really happened. Lucky I used their chatroom and had a copy of the conversation with the rep. She told me my account was "flagged" because I was a new user, all she could do was try to get the missing product shipped. After 45 minutes in the chat and no resolution I told her I no longer wanted the product and work order elsewhere, remember they told me I wasn't going to get either. So I filed a complaint with the BBB and the Attorney General office, I have handed over the chatroom transcript approving my product was never shipped and they would not be giving me a refund or shipping out the product I never received.

Updated on 05/15/2026: After numerous complaint for refund, filling complaint to ConsumerAffairs, got answer from consumer department that GNC will refund the money, still GNC is not refunding any money until now.

We have used GNC products for years as we have a house full of sons who are athletes. My high school son decided in his business class to reach out to the company and tell them how much he appreciated their brand and business. He was over the moon when the CEO took the time to write him a personal letter back! Top Notch GNC! Thank you!

Very poor delivery service and GNC customer response team. Don't know about the quality of product as this is first time use. They are advertising a lot through influencers offering them free products so it's a trap.

Ordered 4 boxes of Barebells protein bars when they were on sale. The website showed everything I ordered was in stock, but days later my order was cancelled.

I ordered four boxes of Barebells protein bars from the online store. One was initially canceled and my package went missing. There was not an area for instructions. I asked for a one time exception for a new customer but they refused. I guess they don't want repeat customers.

Ordered Oxyshred online and they sent me an expired one. I went to 1 location to return it Totowa NJ who stated they are a franchise not a corporate location and to visit another location. I went to the 2nd location Clifton NJ for them to tell me they do not take expired products back in store and needed to call customer service. I called customer service, (which I was told by the customer service rep. that is could be returned in store). However I then submitted my proof and still need to wait to mail the item back and another 5 days after to get a refund. Horrible service for their own mistake and as a major chain returns should not be this difficult! I will never order/buy from GNC again due to this experience, stick to Vitamin Shoppe!!

Do not order products from GNC.com.! As a long-time Pro Member who has spent thousands of dollars annually, I expected better treatment of loyal customers. Unfortunately, incomplete orders are consistently made the customer’s problem to resolve. While ordering online should be more convenient than driving 30 minutes to the nearest GNC store, my experience has been the opposite. Customer service was disappointing, the representative and supervisor (JOY) were unprofessional, frequently speaking over me instead of listening. Their communication skills were poor and in need of serious training or corrective training. If I'm taking time out of my busy workday to call, it's because this wasn't right and I wanted it right. Shipping box was intact, but two opened protein bar boxes with missing bars inside. After this experience, I will not be ordering from GNC.com again.

I bought GNC brand vitamins and they arrived defective, the capsules/tablets were damaged and clearly not safe to take. I contacted GNC expecting a simple replacement, but their customer service was unhelpful and dismissive. They refused to take responsibility or replace the product, even though it was clearly an issue with quality. I’ve been a loyal customer, so this experience was extremely frustrating. When a health product arrives defective, the company should stand behind it, not make the customer feel ignored.

Received my order damaged, put 5 cases of energy drink in a box and probably 5 rolls of tape. They wanted me to return it to their store. Why? I got it delivered so didn't have to go to store. Back to vitamin shop. Second time with GNC and FedEx damaged goods no more

Went to my local store in Greece NY last week. I left without buying anything because the clerk wasn’t able to use the register to help the customer in front of me. I returned a few days later in the middle of the day, but the store was closed. I returned again today. The clerk confirmed they were closed due to lack of staff. When he rang up my purchase he said he needed my phone number. I politely refused. He said the new point of sale system won’t allow the to ring things up without my phone number because that’s how it tracks receipts. Guess I won’t be going back!

I ordered two bottles of the same product online with the understanding I could return the product if I was not 100% satisfied to a GNC store. When attempting to return to the store they stated they would not accept the product because they did not carry it in store. I was advised to call customer service to see what my options were. After talking to the first customer service representative she stated I would receive a return label in 24-48 hours due to the store not accepting the product.

GNC had zero customer service. It seems the agents may be from overseas. They don’t help. I had an opened package of protein. It wasn’t easy to contact them, I was supposed to get a refund but instead they sent a replacement, which I didn’t want. I kept just because dealing with them is very time consuming and stressful. The next issue was regarding points, because I have 2 items on a subscription..and was told I had 4650 in points when I made the call regarding the above issue. I contacted customer service to find out how I can use these, because I was originally told if I called the week my subscription was due to come they could apply them. This current agent told me points can’t be used on a subscription. So I asked how can I use them and how many do I have.

Doug ** at New Hope Commons, Durham NC, excels in customer service and makes me feel comfortable in choosing the supplements that I need for better health. Always greets me with a smile and he’s the reason I keep going back to shop at GNC. He deserves a raise for all the hard work that he does. Thank you, Doug for always helping me!!

Glitchy website continues to cancel my order. Representatives and supervisor have no real answers for why this is happening and have no solution so I can get my product. Representatives are argumentative and have little knowledge. Supervisor was condescending and dismissive. Very upsetting experience.

I placed an order online for Whey Protein on 8/22 and as a member I was told I would get free shipping and should expect my order in two days. It has been two weeks. Tracking shows my order originated in Corpus Christi where s label was printed on 8/23. Seven days later it was in Dallas, then Chicago where it has been thru 9/5. It has been two weeks and still no delivery. I live in Topeka so I went to our local store to purchase the product where they are out of stock. I happened to be in Kansas City on 9/4 and bought the product. We used it on 9/5 and the product seems to have changed. It won't mix well in a shaker bottle with chewy clumps despite continued shaking.

I ordered some protein bars from them. I put in my address. Somehow they changed the address. I didn't catch. It went to some other person's house. Their response was, "Well go to that person's house and get your stuff." Lol. Like really. Tried to fight it with the cc company but was denied 'cause it shows delivered. Will never order from this company again.

GNC Marysville Ohio hands down the best one there is! The store manager is amazing I’ve never had shipping issues and they always have a great stock of products that I’m looking for, there are so many negative reviews but if you're looking for an Amazing store to shop from hands down stop in!

DISGUSTING BUSINESS! GNC are liars and thieves. I’ll never purchase from them again. They lie and steal from customers and send you broken supplement bottles with glass shattered. To make matters worse they take no accountability, then the clock runs out and “We can’t do anything. It's past 30 days.”

Terrible customer service. First and last time ordering from them. Everything was ruined and damaged and they wanted a million pictures. The girl was typing like mad in the background and didn't give a care in the world what I said or how to refund the order. Horrible sham of a business. Even their online chat was like talking to a 14 year old boy, so unprofessional and stilted like a little boy.

I will NEVER order anything from GNC online again!!! I placed an order for my preworkout and still haven’t received it! It’s been 10 days now. This is pathetic! I paid $12.99 for 2-5 day shipping, as I said, 10 days later I still don’t have it. I only ordered it online because they had 20% off, but after shipping it was the same price as in store.

Absolute atrocious customer service twice now. Here’s the shortest version: Order placed 6/21/25. Shipment totally went missing and I sent an email asking what is going on on 7/1/25. Finally got a response on 7/6/25 saying that the order is missing and telling me they would send me replacements. But, once again, customer service fell apart and I never heard anything back from them and never got a shipment. Sent ANOTHER EMAIL asking them what is going on on 7/11/25…. No response at all. Just order from someone else. This is a waste of time trying to get GNC to follow-through on their end of the deal.

I was having some vitamins getting delivered to my home. I ended up getting way behind in taking them so I canceled some orders and in that time I needed to get a new debit card number and that's when I decided to no longer buy the vitamins. And a week ago I was sent an E-mail reminding me that my debit card info needed to be updated but I didn't worry about it because I wasn't wanting them anyway only to realize it a few days later they charged my account anyways. I called them and they told me that I must have purchased something from them with my new card and they don't have any other answers. I know for a fact that I didn't and I believe that they used AI to illegally get my new debt card info without my consent and that is considered FRAUD.

I purchased 6 boxes of Barebells during the buy 1 get 1 50% off about 1 1/2 months ago. They were shipped haphazardly in 3 different shipments arriving all different days. EVERY one of them was melted and ruined. I contacted GNC and had the worst experience. They were slow to respond then wanted a picture of every ruined item. I opened bars and sent them pictures. I had to contact multiple times and I was only refunded 2 of the 6 boxes I ordered and then they wouldn’t respond. I will NEVER order from them again. They wouldn’t even let me return them. Poorest customer service I’ve experienced in a long time!

I will not be buying from GNC anymore. I ordered energy drinks and the first order didn’t show up. The second time the order came damaged. They gave me $10 and said they would investigate. What a joke. I’ll be purchasing somewhere else.

Went into the local store I use, clerk tells me he can inform me of information on any product, but can’t sell me anything! He has no business license, so he can’t sell! Don’t waste your time on this joke business. Shop Amazon, saved $33 dollars for the same product! Business license renewal comes in January, slacker business that obviously makes too much money! It’s May, lol. This time it cost them all of my business!

I went into the local store because I needed the item asap. The salesman presented to me the highest bottle of the item first. He did not give me a price list, only that $50 price. Glad I had done my research and found out that there were other prices besides the $50.

GNC does not care about their customers. Ordered 2 boxes of protein bars and only received 1. Contacted customer service. They told me there is nothing they can do. Been a loyal customer for years. I will no longer shop at GNC. Don't buy anything online. You'll get charged for the full order but only receive half the order.

Gnc does nothing to help customers when they have not received their package! I spent almost $150 and never received it! They wrote me a email back and told me there was nothing they could do! My friends and family shop here regularly but not anymore! I don’t recommend GNC to Anybody! Such poor customer service