GNC Reviews

Ordered 6 boxes of protein bars! When they arrived opened the box to see they weren't packed with ice packs! Didn't think anything of it until we opened them! All have melted and reformed, stuck to wrapper, lost the shape.... Reached out to say how upset I was and was asked for photos... It is now 2 weeks and 1 day with absolutely nothing back from them. Unbelievable!!!! You shipped food. Complete negligence on GNC! Customer Service is a joke! There is none.

Do not buy from GNC. An item was missing from my package and they refuse to acknowledge it and give me a refund, or send me the missing item. Their customer service is terrible and I know this has happened to another person I know as well.

I ordered the GNC Women's Stress VP on September 16th. I paid extra to have it here by the weekend. I got an email saying my item was delivered. I get home and it's the wrong item. I have contacted customer service and they told me to send pics of the wrong items. I did and have not gotten any response since doing this. Very unhappy with my first time ordering from GNC and paying extra for the item.

I was just in the Tacoma Wa location and it was dirty but the point of this review is the salesperson refused to do a return because I was wearing a Trump hat. Had a complete attitude and refused, finally asked why I was standing there. I’m done, it’s been a nightmare for years.

I ordered from the GNC website on September 4, 2024; it was Wednesday, the regular business day, and it is now September 16, 2024, and I have yet to get my order. On their website, it says 3-5 business days, and you can see how many business days have gone, yet I still haven't received my item. I called customer support last Monday, September 9, to check on the status and after placing order on 4 and on 9 the label was created. I tried to cancel at the time, but they did not, and I phoned customer service every day until now, but there was no good response, and they are hanging up the phone, so I am caught between now and never buying from gnc again. Worst first time customer experience.

Highly disappointed. My partner and I tried the "women's" pack. She had to stop taking them after 2 weeks due to major hormone issues. I stopped shortly after due to feeling unbalanced as well. Don't waste your money!!

Zero stars! I used to use GNC for years so I decided to order vitamins online and wanted to try a small bottle for $30 as to not spend too much in case I don't like them. I clicked the PayPal button to pay even though the website didn't give any shipping info. I figured after I went through PayPal that it would send me back to review my order like always happens on every other website. NOPE. It just said thank you for your order when I was sent back! I never placed it. Then I found out shipping was $13!

Ordered product online, says it was out for delivery, next update it’s available for pick up?!?! Every time I order online there is a problem, GNC and the post office both suck! Better be prepared to wait a long time or not even get your product sometimes! GNC is an absolute joke!!!

I wish I checked the reviews before buying there. I bought 4 products - 2 shakes, 2 boxes of gut probiotics, the box didn’t arrive. Went to customer services where they stated that the delivery was done correctly and I should (in their words): reach out to your local authorities or the carrier. I didn’t hire the carrier, they did. Very bad and unhelpful customer services. I never thought I would have this kind of problem with such a big company. Box was poorly packed, box was too big and clumsy, tape was thin and could reach both flaps. And here I’m just assuming products felt from the poorly packed box… but it still the company obligation to delivery all the products safely and correct.

Upon ordering 2 cases of Bang energy drink - the ad clearly stated Buy 2 and 3rd one free. It said nothing else. When only two cases arrived I immediately called and was advised I had to order THREE to get the third one free!! Totally misleading. I immediately closed my account and I will NEVER use them again. I feel certain if I HAD ordered 3, I would’ve been charged for 3!

I ordered six bottles of Teen multivitamin from GNC online, but when I received the package, only one bottle in the package. I contacted GNC customer service, they denied my request to send another 5 bottles. They asked me to contact package carrier USPS. This is not my responsibility to contact USPS. GNC should fill my order and GNC should contact USPS because I did not choose USPS to deliver the package. This should be all GNC responsibility. I never experienced such bad customer service. I do not know how to deal such things, how to get back my loss.

I bought 6 Ghost all out pre-workout and I never got it. I talked to several customer service agents or should I say Abu and they told me I’m on my own. What GNC and all these Abu’s don’t know my credit card will just refund me.

They canceled my order and refused to honor the discount they gave me. They kept telling lies about my order not being in stock, and when I asked why it was available online they had no answer. They lied and said they could not verify what I paid and then sent me a receipt with a record of my payments. I called multiple times and no one helped me. All I got was a runaround and time taken from my life I will never get back.

BEWARE OF THEIR BUSINESS PRACTICES!! I ordered multivitamins when the promotion was buy 2 get 1 free. I received immediate confirmation of the order. I subsequently received another email saying that the items were shipped. I waited for 4 days before checking the tracking status only to find out that the items weren't shipped. When I chatted with the representative I was Informed that the carrier never picked up my order. I'm not sure how a large company like GNC with a huge online business would allow any carrier to dictate when they are picking up the products for delivery. The rep apologized and told me that that they will send the order with 2 day shipping at no cost to me.

I went to the GNC in Prince Frederick, Maryland Monday to buy a product. The employee there was very helpful. Knew exactly what I needed and showed me where it was but the place was empty of it. He said it was coming in the next day and a shipment. I have been back every day since this week. 3 days to be exact after. Waiting for two and each time I'm told the shipment arrived the products in the store but they haven't had time to put it out. Each time the employee is sitting there doing absolutely nothing but sleeping, resting or on the phone and an empty store waiting for I guess the next employee that shows up to supposed to put it out after a week wait. The product is still not put out. Still in the box and the employee asked me Is there anything they could do to help me?

I am so regret that I didn’t read reviews before bought them, I made mistake to order 2 orders instead of 1. After minutes I tried to cancel online but they not accept. Then I tried to return in store and they no accepted too.

Incredibly disappointed with customer service response to shipping issue. Ordered supplements and a box of protein bars. First picture is what inside of box looked like when received. Products just thrown in box without packing materials. Box of protein bars was previously opened and they were scattered all over the bottom of box with many of them in damaged condition. I asked for a credit on the protein bars. Customer service refused and only offered a discount on a future order. Alternatively they told me I could drive to a store myself to return them. At my time and cost. Unacceptable customer service response and they have lost me as a customer.

Paid for next day expedited shipping and the order sat for 3 days before they processed it. Got it 5 days later. My previous order I chose normal shipping and had it in 3 day from order to received. I now refuse to use GNC. I'll pick another vendor to purchase my vitamins from. Hate when corporations screw people like this.

Never, never order from GNC. They are crooks. Order flax seed oil and the bottles they sent me were expired by a year. I didn't notice right away and was using. Thank goodness we didn't get sick. Called for refund and told they couldn't refund me but could give me reward points. No thank you. I will never order from you again. I just saw several reviews of people saying their vitamins have been making them sick. Wish I saw that earlier. My family orders a lot from here. I'll make sure they don't anymore.

I wish I had done some research first. It's been over a month and tracking is still in the same spot with no estimated delivery. Customer service is a joke, they shouldn't even offer the online chat option because it never loads. No idea if I'll be able to get a refund. DON'T buy from here.

I ordered some creatine from here. The order was 49.99 so I got free shipping. Then I went to pay and use rewards points and then all of a sudden they tack on 12.99 for shipping. This is a scam. Don't tell me I can use my rewards like money then tell me if, "But you can't get free shipping because you didn't give us money." This is only one of the many things you can expect from GNC. I had a subscription for GNC pure isolate since 2017. They said the price wouldn't change once I got the subscription but COVID hits and they double the price. Let's not forget what GNC did to us during the pandemic. They took advantage of the death and loss of family members to double prices and sell lower quality products. Horrible place. You're better ordering online from any other vendor than these scam artists.

I logged into my account to check my next subscribed order that was not for weeks so I hit ship now. I received my order yet also received notice of a duplicate charge from my credit card company. I logged back into my account & saw a second order on the same day. I contacted Customer Service & was sent email instructions to return the duplicate order to a local store.

I ordered some vitamins and other product that cost around 89.00. I did not receive any products and received an email that the product were delivered. I contacted GNC and explained that I did not get my products. I found out that they delivered to another home. I then received another email stating that they are not going to refund my money or send other products. I was informed that it is not their policy to refund or replace the products. Never use their online store. I will use another retail for health products.

GNC products are now GMO (Bioengineered Food Products). Be very careful to read ingredients before purchase! GNC are omitting GMO labels on their advertising pages, be very careful. I've been using GNC supplements for many years now and, unfortunately, GNC products now contain GMO (Bioengineered Food Products), as listed on their new bottles.

Ethan over at the GNC at Frank Lloyd Wright/101 freeway was over and beyond gracious and pleasant. It was 110 outside and I was out of breath and he offered me water. What a kind young man. Wish there were more young people like him.

Ordered online this morning at 7 am. Paid for same-day delivery for an extra charge. Was to be delivered by 10 pm today. Received GNC email that order was on its way at 10 am. Called at 3 pm for update on delivery. GNC rep spoke to Shipt (WHO DON'T SHIP!) that order would be delivered between 7 pm and 8 pm. Received voicemail from Shipt at 7 pm that order was cancelled. It's now 10 pm and order not delivered. Total fraud! I would not have ordered from GNC or paid for same-day delivery if I had known that they would not deliver on their PROMISE!

I ordered supplements on GNC's website and paid for the same day delivery. They contract same day delivery to SHIPT. My package never arrived at my mailroom and they fail to acknowledge their responsibility.

I bought 6 grapeseeds and 5 of them were already expired. Talked to their customer services and sent the pictures of the bottles, but they refused to refund me. This was my very first order and really disappointed.

After I ordered online yesterday, I got an email informing me to pick up at the store. They never informed me there was something they didn't have enough inventory. Otherwise, I wouldn't have been there (wasting time to pick up). After they made this mistake, I showed the man in the store "Your order is ready for pickup!" and told him there was a mistake since the items in the bag didn't match with my order. Then, he just told me in a rude way "go to call the customer service". I said, "this is caused by GNC, not me. It should be your job to contact them to find out what is the issue". Then, he went away and didn't apologize for any inconvenience caused by this.

Canceled half the order immediately. Sent the free item via overnight so they could continue to charge the overnight shipping. And they have no estimate when or if the only remaining item on my order will be shipped. Definitely not overnight. Customer service was terrible. They might as well have just said you are out of luck and enjoy the inconvenience or trying to get your product or a refund.