GNC Reviews

I purchased a multi-vitamin during a BOGO sale. The store only had 1 bottle left, so they said that I could go back and get the free bottle at a later time. They can see in their system that I purchased the item during a BOGO period, but have refused to honor their word. I had to go back to the store 2 times and the store manager and regional manager declined to honor. Very displeased to say the least. My time isn't worth the $14.99 bottle of vitamins, but to lose a customer over such a small amount is bad business.

Horrible customer service experience - ordered 3 cases of an energy drink and received 3 large cases of the complete wrong product in the mail. After contacting customer service and submitting photos of the product I received, I was told that my original order would be immediately shipped with expedited shipping that day. 2+ days later I'm contacted and told that my order had not yet been shipped and that I now have to go ship back all of the incorrect product via FedEx (3 large, heavy boxes) and wait for those items to be received & processed by the return center before their team can confirm the issue and then eventually decide to ship my original product (which I now ordered over 2 weeks ago - making it so that it would take nearly a month to receive my order).

If I could give this zero stars I would. I went in store to purchase magnesium chews. Was asked if I wanted to renew membership fee which I did (big mistake). Was charged $39.99 for that and charged $17.99 for the magnesium chews. Did not receive and it's been 16 days. The company refuses to refund my membership and now I have to go back to the store to hopefully get a refund of an item I never received. They are $60 richer and I'm out all that money!!! Be careful when shopping with GNC!!!!

Do Not Buy From Them!!!. I made a purchase of protein powder and two protein snacks. They only sent me the snacks but not the powder. I went to the contact page and you can't submit any kind of email, you either chat or call. After going through their customer service they decided that they sent me my item and they would NOT give me a replacement or refund. So I'm out $45. I could have sent them a picture of the box with their packing slip on it showing that the box was not big enough to hold the powder and the two snacks if I could have emailed them. It took forever to ship out and they were slow making their decision about my order. They will not get another penny from me.

I purchase items from them during Thanksgiving. One family member needs calcium supplements and I have been constantly purchasing them from GNC. I stocked up on Calcium for the new year during the Black Friday sale. I did not open the items until after the New Year, as I was away on holiday. Upon finally inspecting them, I was extremely disappointed to discover that every product was either expired or alarmingly close to its expiration date.

We bought a product on Dec 21st 2024. We didn't take the receipt because we wanted to use a product, however when we opened it, it was bad and I couldn't use it. Product was hard as a rock. I had receipt from Visa showing time and location but the store refused to do anything not even exchange it for another product or look up the receipt on their system. Won't be back.

Don't purchase GNC products nor give them customer loyalty.... I have been a customer for years and never had a return and spend hundreds of dollars with them. I've purchased product that expired before the expiration date and order the product often from them... They said since I don't have a receipt or the sale might not have taken place in 30 days that they will do nothing when it Clearly says on the container that it shouldn't be expired.... I've actually gotten sick by taking this particular supplement in its state and simply asked for a swap.... They denied.... and choose not to stand by their GNC product.... Looking like a potential lawsuit from a once loyal client until today.... Don't buy from them.

They have improved their customer service.

So I have been trying to not only contact GNC, FedEx, my apartment complexes and Parcel Pending all to try and find this “missing package”. I kept telling them that I received one case per box and they even confirmed I was supposed to receive two cases per box so when I finally sent them the picture that they finally allowed me to send they said they would reopen the case that they already deemed was not their fault. They straight up blamed it on FedEx and then told me they couldn’t help rectify because it shows as delivered. This is all after spending $180 within two weeks. I am still waiting for them to get back to me after they’ve admitted they didn’t ship what they were supposed to. Case #: ** if you want to make it right GNC. I will gladly change my review if you help me out but I’ve spent all day calling and chatting with everyone I can to fix this.

I ordered almost $80 of products online. I received completely different items. I had to make a trip to drop off items to ship back to GNC. They said they had not received them. No reshipment, no refund, no longer a GNC customer.

My first and only experience with GNC, ordering on-line, was a disaster. Only 2 of the 4 items I ordered were even shipped, let alone delivered, and when you speak to their customer service dept (located off-shore with no ability to resolve issues, only escalate them), they tell you they will forward your concern to another department to determine if you qualify for a refund on the products you paid for but they never sent you. NEVER order from GNC unless you want them to take your money and not send you the product you ordered.

I just received my order and shocked when I opened the box. The box was opened and cans laying in the box with no support. I just can’t believe it. I should have read reviews before ordering but being a well-known store, I was totally not expecting what I saw.

Beware of the quality and expiration date that GNC website sends you. We previously bought GNC from amazon back in July, 2022 and it the supplements were at least 1.5 years out from expiration. Last year end, We purchased the same product on GNC website assuming that the dates would be far out as well (since it's GNC website), but all the bottles actually expired in 6 months from the delivered dates. Beware that GNC may be trying to clear out inventory. We did not find out afterwards as we trusted GNC. Since it's past 30 days, obviously we cannot return the item. Terrible experience.

This must be the worst company I have ever ordered from online. First they give you the impression that they have a local site. I ordered from Australia, from a supposedly Aus site. This would give an impression that shipping rates will minimal. This will also give the impression that the cost is in local currency. Once you order you will realise, like in my case, that a AUD34.00 product actually cost more than AUD90.00 and will take almost a month to reach me. Then you try to cancel even before the transaction goes through and you are told that they are unable to do that. I will now cancel after I receive the product, and will lose US19.00 shipping charges. I am of the opinion this will be profits for them as they use the slowest delivery at the highest prices. Shameful practises. Good thing is, I used PayPal who always takes care of their customers.

Every single time we go to our local GNC - they are so pushy with the subscription. I mean PUSHY. We say no, and she still pushed it, we said no again and she continued to push it. It makes us not even want to go anymore

Ordered 6 boxes of protein bars! When they arrived opened the box to see they weren't packed with ice packs! Didn't think anything of it until we opened them! All have melted and reformed, stuck to wrapper, lost the shape.... Reached out to say how upset I was and was asked for photos... It is now 2 weeks and 1 day with absolutely nothing back from them. Unbelievable!!!! You shipped food. Complete negligence on GNC! Customer Service is a joke! There is none.

Do not buy from GNC. An item was missing from my package and they refuse to acknowledge it and give me a refund, or send me the missing item. Their customer service is terrible and I know this has happened to another person I know as well.

I ordered the GNC Women's Stress VP on September 16th. I paid extra to have it here by the weekend. I got an email saying my item was delivered. I get home and it's the wrong item. I have contacted customer service and they told me to send pics of the wrong items. I did and have not gotten any response since doing this. Very unhappy with my first time ordering from GNC and paying extra for the item.

I was just in the Tacoma Wa location and it was dirty but the point of this review is the salesperson refused to do a return because I was wearing a Trump hat. Had a complete attitude and refused, finally asked why I was standing there. I’m done, it’s been a nightmare for years.

I ordered from the GNC website on September 4, 2024; it was Wednesday, the regular business day, and it is now September 16, 2024, and I have yet to get my order. On their website, it says 3-5 business days, and you can see how many business days have gone, yet I still haven't received my item. I called customer support last Monday, September 9, to check on the status and after placing order on 4 and on 9 the label was created. I tried to cancel at the time, but they did not, and I phoned customer service every day until now, but there was no good response, and they are hanging up the phone, so I am caught between now and never buying from gnc again. Worst first time customer experience.

Highly disappointed. My partner and I tried the "women's" pack. She had to stop taking them after 2 weeks due to major hormone issues. I stopped shortly after due to feeling unbalanced as well. Don't waste your money!!

Zero stars! I used to use GNC for years so I decided to order vitamins online and wanted to try a small bottle for $30 as to not spend too much in case I don't like them. I clicked the PayPal button to pay even though the website didn't give any shipping info. I figured after I went through PayPal that it would send me back to review my order like always happens on every other website. NOPE. It just said thank you for your order when I was sent back! I never placed it. Then I found out shipping was $13!

Ordered product online, says it was out for delivery, next update it’s available for pick up?!?! Every time I order online there is a problem, GNC and the post office both suck! Better be prepared to wait a long time or not even get your product sometimes! GNC is an absolute joke!!!

I wish I checked the reviews before buying there. I bought 4 products - 2 shakes, 2 boxes of gut probiotics, the box didn’t arrive. Went to customer services where they stated that the delivery was done correctly and I should (in their words): reach out to your local authorities or the carrier. I didn’t hire the carrier, they did. Very bad and unhelpful customer services. I never thought I would have this kind of problem with such a big company. Box was poorly packed, box was too big and clumsy, tape was thin and could reach both flaps. And here I’m just assuming products felt from the poorly packed box… but it still the company obligation to delivery all the products safely and correct.

Upon ordering 2 cases of Bang energy drink - the ad clearly stated Buy 2 and 3rd one free. It said nothing else. When only two cases arrived I immediately called and was advised I had to order THREE to get the third one free!! Totally misleading. I immediately closed my account and I will NEVER use them again. I feel certain if I HAD ordered 3, I would’ve been charged for 3!

I ordered six bottles of Teen multivitamin from GNC online, but when I received the package, only one bottle in the package. I contacted GNC customer service, they denied my request to send another 5 bottles. They asked me to contact package carrier USPS. This is not my responsibility to contact USPS. GNC should fill my order and GNC should contact USPS because I did not choose USPS to deliver the package. This should be all GNC responsibility. I never experienced such bad customer service. I do not know how to deal such things, how to get back my loss.

I bought 6 Ghost all out pre-workout and I never got it. I talked to several customer service agents or should I say Abu and they told me I’m on my own. What GNC and all these Abu’s don’t know my credit card will just refund me.

They canceled my order and refused to honor the discount they gave me. They kept telling lies about my order not being in stock, and when I asked why it was available online they had no answer. They lied and said they could not verify what I paid and then sent me a receipt with a record of my payments. I called multiple times and no one helped me. All I got was a runaround and time taken from my life I will never get back.

BEWARE OF THEIR BUSINESS PRACTICES!! I ordered multivitamins when the promotion was buy 2 get 1 free. I received immediate confirmation of the order. I subsequently received another email saying that the items were shipped. I waited for 4 days before checking the tracking status only to find out that the items weren't shipped. When I chatted with the representative I was Informed that the carrier never picked up my order. I'm not sure how a large company like GNC with a huge online business would allow any carrier to dictate when they are picking up the products for delivery. The rep apologized and told me that that they will send the order with 2 day shipping at no cost to me.

I went to the GNC in Prince Frederick, Maryland Monday to buy a product. The employee there was very helpful. Knew exactly what I needed and showed me where it was but the place was empty of it. He said it was coming in the next day and a shipment. I have been back every day since this week. 3 days to be exact after. Waiting for two and each time I'm told the shipment arrived the products in the store but they haven't had time to put it out. Each time the employee is sitting there doing absolutely nothing but sleeping, resting or on the phone and an empty store waiting for I guess the next employee that shows up to supposed to put it out after a week wait. The product is still not put out. Still in the box and the employee asked me Is there anything they could do to help me?

I am so regret that I didn’t read reviews before bought them, I made mistake to order 2 orders instead of 1. After minutes I tried to cancel online but they not accept. Then I tried to return in store and they no accepted too.

Incredibly disappointed with customer service response to shipping issue. Ordered supplements and a box of protein bars. First picture is what inside of box looked like when received. Products just thrown in box without packing materials. Box of protein bars was previously opened and they were scattered all over the bottom of box with many of them in damaged condition. I asked for a credit on the protein bars. Customer service refused and only offered a discount on a future order. Alternatively they told me I could drive to a store myself to return them. At my time and cost. Unacceptable customer service response and they have lost me as a customer.

Paid for next day expedited shipping and the order sat for 3 days before they processed it. Got it 5 days later. My previous order I chose normal shipping and had it in 3 day from order to received. I now refuse to use GNC. I'll pick another vendor to purchase my vitamins from. Hate when corporations screw people like this.

Never, never order from GNC. They are crooks. Order flax seed oil and the bottles they sent me were expired by a year. I didn't notice right away and was using. Thank goodness we didn't get sick. Called for refund and told they couldn't refund me but could give me reward points. No thank you. I will never order from you again. I just saw several reviews of people saying their vitamins have been making them sick. Wish I saw that earlier. My family orders a lot from here. I'll make sure they don't anymore.

I wish I had done some research first. It's been over a month and tracking is still in the same spot with no estimated delivery. Customer service is a joke, they shouldn't even offer the online chat option because it never loads. No idea if I'll be able to get a refund. DON'T buy from here.

I ordered some creatine from here. The order was 49.99 so I got free shipping. Then I went to pay and use rewards points and then all of a sudden they tack on 12.99 for shipping. This is a scam. Don't tell me I can use my rewards like money then tell me if, "But you can't get free shipping because you didn't give us money." This is only one of the many things you can expect from GNC. I had a subscription for GNC pure isolate since 2017. They said the price wouldn't change once I got the subscription but COVID hits and they double the price. Let's not forget what GNC did to us during the pandemic. They took advantage of the death and loss of family members to double prices and sell lower quality products. Horrible place. You're better ordering online from any other vendor than these scam artists.

I logged into my account to check my next subscribed order that was not for weeks so I hit ship now. I received my order yet also received notice of a duplicate charge from my credit card company. I logged back into my account & saw a second order on the same day. I contacted Customer Service & was sent email instructions to return the duplicate order to a local store.

I ordered some vitamins and other product that cost around 89.00. I did not receive any products and received an email that the product were delivered. I contacted GNC and explained that I did not get my products. I found out that they delivered to another home. I then received another email stating that they are not going to refund my money or send other products. I was informed that it is not their policy to refund or replace the products. Never use their online store. I will use another retail for health products.

GNC products are now GMO (Bioengineered Food Products). Be very careful to read ingredients before purchase! GNC are omitting GMO labels on their advertising pages, be very careful. I've been using GNC supplements for many years now and, unfortunately, GNC products now contain GMO (Bioengineered Food Products), as listed on their new bottles.

Ethan over at the GNC at Frank Lloyd Wright/101 freeway was over and beyond gracious and pleasant. It was 110 outside and I was out of breath and he offered me water. What a kind young man. Wish there were more young people like him.