Embrace Hearing

Embrace Hearing

 4.7/5 (398 reviews)
Live agent
Embrace Hearing

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating4.7 out of 5
See all 398 reviews

About Embrace Hearing

Since 2011, Embrace Hearing has been providing premium, custom programmed, high performance hearing aids at less than half of the retail price. As an online business that is based in the U.S. with shipping worldwide), the company delivers the latest hearing aid technology starting at $899 per ear.

    Pros & Cons


    • 45-day free trial
    • Rechargeable and Bluetooth options
    • Custom audiology programming


    • Online only

    Bottom Line

    Embrace Hearing offers behind-the-ear and completely-in-canal hearing aids in multiple performance levels and colors. The company is online only and has fair, transparent pricing, three-year warranties and friendly customer service.

    Top Embrace Hearing Reviews


    I first heard about Embrace online. We went with them because of their price, and the reviews backed the decision. The service, since then, has backed that as well. My favorite fe...

    Read full review

    On Saturday mornings, I ride my bike while my friends are jogging … since starting wearing the hearing aids, I've noticed that I'm much more engaged in the conversations. I've als...

    Read full review

    Embrace hearing aids

    Embrace models

    Embrace Hearing offers the two most common hearing aid styles: behind-the-ear and completely-in-canal. All of the company's hearing aids are custom programmed to your hearing and come with a three-year warranty.

    • The X-Series is a receiver-in-canal (RIC) model suitable for mild to profound hearing loss. This model pairs directly to iPhone or Android smartphones for hands-free phone calls. Tinnitus programming is included on request. The X-Series is available in two performance levels (X-550 and X-950). Both levels come in rechargeable or 312 battery models. Prices start at $899 with a three-year warranty.
    • The C-Series is a completely-in-canal (CIC) model suitable for mild to severe hearing loss. This model fits entirely into your ear canal, which makes it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and tinnitus programming is included on request. The C-Series is available in two performance levels: C-540 and C-940. Prices start at $899 with a three-year warranty.

    All Embrace hearing aids are custom programmed to your hearing test by the company's licensed audiologists. A hearing test serves as your prescription and provides the precise data required to meet your hearing needs.

    You can provide a test from any local audiology clinic or take the free online test on Embrace Hearing's website.

    TypeBehind-the-ear receiver-in-canal (BTE RIC)Invisible-in-canal (CIC)
    Hearing loss levelMild to profoundMild to severe
    BluetoothIncluded (no remote required)Not available
    PowerTraditional or rechargeable batteryTraditional battery
    Tinnitus managerYesYes
    Warranty3 years3 years
    PriceFrom $899/earFrom $899/ear

    Embrace hearing aid prices

    Embrace Hearing has straightforward pricing for their hearing aids. Costs range from $1,798 to $2,798 per pair. Models are available in rechargeable and Bluetooth versions. Financing is available.

    Every hearing aid purchased comes with custom programming, batteries, wax guards, domes and unlimited customer care for the life of the hearing aid. The chart below shows prices for hearing aid pairs. You can also buy just one hearing aid for half the price.

    Price per pairFinancing cost (36 months)

    All prices are accurate as of the time of publication.

    How to buy Embrace hearing aids

    Embrace Hearing is an online-only hearing aid operation. Read the three simple steps below to see how you can purchase an Embrace hearing aid.

    1. Embrace Hearing requires a customer to have a hearing test in order to program the hearing aids. You can send recent tests for a recommendation or have a new one done locally or online at the Embrace Hearing website. Embrace has partnered with SonicCloud to create an exceptionally accurate hearing test that takes about 10 minutes and can be done from your home with any Android or Apple device and a set of earbuds.
    2. Once you provide your test, Embrace Hearing's audiology team reviews it and provides you with a written recommendation. The team also follows up with you by phone to answer any questions.
    3. Once you purchase your hearing aid, it takes five to eight days to arrive. All adjustments are free of charge (including shipping) for the entire warranty period.

    Embrace has a 45-day trial period to ensure you're satisfied with your hearing aid.

    Embrace FAQ

    Will my insurance cover Embrace hearing aids?

    It's best to call the number on the back of your insurance card and speak to a representative to understand your benefits. Embrace Hearing can help complete forms your insurance company provides in order for you to get your reimbursement.

    Is there any charge if I return my hearing aids during the 45-day trial period?

    No. Embrace will refund 100% of what you paid — no programming or re-stocking fees.

    Are Embrace hearing aids custom programmed?

    Yes. Embrace’s audiology team uses the results of your hearing test to program the hearing aids to match your personal level of hearing loss.

    Do Embrace hearing aids help with tinnitus?

    Yes. Embrace hearing aids are all equipped with a tinnitus manager white noise soundtrack you can turn on or off as required. In addition, since the X-Series connects directly to your phone, you can stream any preferred tinnitus apps directly to your hearing aids.

    How long is the Embrace hearing aid warranty?

    The X-Series and C-Series have a three-year warranty.

    Do we recommend Embrace hearing aids?

    We recommend Embrace hearing aids for anyone who is looking to upgrade their current device. The company's website is clear and lays out all the information you need to know about its products. The company also provides upfront pricing — you won't be surprised by your final cost. For those who want high-quality hearing aids at a low price, Embrace is a strong choice.

    Embrace Hearing Reviews

    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful
    • Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about Embrace Hearing?
    • 4,245,529 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified Reviewer Verified Buyer
    Original review: June 2, 2023

    I went to an ear doctor to confirm that I had more hearing loss for the second set. And they did a hearing test. I emailed that to Embrace. They asked me a few questions. Within a couple of days, I had my hearing aids. The reps called multiple times after I got the hearing aids just to check on me and see if I had any concerns. There was one question I had. And they answered that. They were conscious about making sure that what they gave me worked to the best possible level that the product works.

    The first set that I had were still working fine to the way I felt after almost three years I had them. Embrace called me out of the blue and said, “We'd like to upgrade your hearing aids with the newest technology of the same level for free before your warranty runs out.” They emailed me a label. I put them in the box, mailed them off to them. It was an overnight thing. And within two days, I had my hearing aids back upgraded. So, they're all about the customer. This is the second set that I have bought from them over the last four years. These are Bluetooth. I can use it for anything that I can hook Bluetooth up to. It's amazing. I have two people that have gone to them. And they are extremely happy. Enbrace takes care of me and everybody I've recommended.

    Be the first one to find this review helpful

    Not sure how to choose?

    Get buying tips about Hearing Aids delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified Reviewer Verified Buyer
      Original review: Feb. 16, 2023

      I went online and I did a couple of the hearing test. Embrace was the only one that followed up with me. They took time to explain to me what tinnitus was and I knew how it sounded, but they took time to explain to me what the brain was doing to cause that sound in my head, and nobody had ever took time to explain that to me before. The rep told me that she could put what she called white noise, which I had never heard of before. That would counteract that cricket sound in my head when I wasn't hearing other things. It makes a big difference. She asked me the sounds that I like to hear, and I told her I'd like to hear rain but no thunder. So, if I'm in a very quiet place now, instead of hearing crickets, I hear a soft rain fall. It is nice, and I don't get agitated. It’s very soothing.

      I got the best hearing aids they’ve got. I got the Bluetooth. They ask you what type of phone you have, if you have an Android or Apple, and I have an iPhone, and they're Bluetooth enabled. I can listen to my music and not bother anybody in the house with my units. When I answer the phone, I just reach out and touch the button on my hearing aid and start talking. If you're going through the grocery store talking, people look at you like you're crazy because my hearing aid’s behind my ear but they don't see it. I didn't realize how deaf I was until I got my hearing aids. I was reading lips and I didn't know it. When they told me what was going on, and that they could stop that tinnitus, I cried.

      When I take these hearing aids out at night, it sounds like the volume of the world goes down. Embrace has followed up with me, too. They ask if there's anything they can help me with. They've been very good. They have changed my life.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: Jan. 10, 2023

      I've been very satisfied with my Embrace hearing aids. When I got them, they sent me a good supply of batteries. I talked to them on the phone later and they sent me an additional pack of covers for the little squeaky earbuds. There was a small learning curve on getting the ear pieces set in my ear. But having the speaker right in your ear is so much better than the other ones that uses sound tube. The Embrace hearing aids are also very comfortable. I gotta be careful not to leave in my ear when I go take a shower. I love the Bluetooth. My girlfriend told me, “It sounds like you're sitting here with me.” It works great both directions. I wanted to download the app so that I could control the hearing aids from the phone. But I can't do that ‘cause my phone won't let me download anything.

      I invested $2,500 in the hearing aids which was $1,000 cheaper than anything else I liked to look at. It’s a lot of money, but it's worth every last penny of it. I could hear birds and hadn't heard birds in years. It was a very moving experience. It darn near brought tears to my eyes. I've already told other people about Embrace, how happy I am, and how much they've helped me out.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: Sept. 30, 2022

      The Bluetooth is simply wonderful because I’m on the phone a great deal. I’m a therapist and I need to hear what people are saying. It has made everything so much more possible. The customer support at Embrace Hearing has been remarkably good. I’m frustrated with the app from my telephone. Every once in a while, it somehow disconnects itself and I had recently called. I told Jim, the rep, to send me the instructions in writing so that I don't have to worry the next time this happens. And he did. I did not have time to deal with it that day and the next day, I put them on, and the things were working, even though I hadn't removed the app and reinstalled it. A second time quite recently, for a few hours, it didn't work again and it corrected itself somehow. Whether that problem is in my iPhone or in the app for the hearing aid, I don't know. But it is a nuisance.

      They said that if something breaks down, I can go to the hearing aid store but turns out there is no such place on the North Shore. So far, I've been able to call for anything that didn't work and Embrace has led me through whatever I needed to do to get it up to par. But I am annoyed that I don't have that office because I can't function without the hearing aids. Still, when I call, Embrace has been simply wonderful about getting back to me on a weekend, late at night. In that respect, I wouldn't fault them. And I wouldn't want anyone to get the impression that by and large I’m not happy, because I am.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: Sept. 3, 2022

      A friend of mine told me about Embrace because I have ear problems. He was having problems too. He researched it and he really sold me on the product so I went with them. My insurance paid for them so it was awesome. I am very pleased with Embrace and I have told a couple of people about them. Everything is fine and I love them. It's just unfortunate that I have that ear problem that I've had since I was a child so I can only wear them once in a while. Right now, allergies are really big for me, so I can only wear one. But it works and I can hear.

      I used to be a switchboard operator. I could not answer the phone with the headset because it would bother my ears. I can't wear my hearing aids all the time. I find that if I wear the right one by itself, I'm fine. The right one is the one that's okay. It's the left one that gives me problems. I have enough hearing with that one that I don't even have to worry about putting the other one on.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: April 27, 2023

      I had to go in for my DOT physical and failed the hearing. I had a week to get it done before my physical went through. I googled hearing aids and the DOT recommended Embrace Hearing. I read the reviews and called. They reached out and everything was done. They've been very supportive. I got my hearing aids in January and there have been a lot of differences. One is that I keep working. My hearing aids are behind the ear and they're comfortable. But sometimes it's hard to hear with them. But I'm learning. It's an adjustable thing. I highly recommend Embrace based on all the help.

      Be the first one to find this review helpful
      Verified Reviewer
      Original review: April 16, 2023

      I took the online hearing test on Embrace Hearing’s website. It was administered by Sonic Cloud. The result was only displayed as a number. No audiogram with thresholds was provided. Based on this, Embrace Hearing made a recommendation. I called and asked what my specific hearing loss was. The person said he was not able to give me that information. I asked how I was to know if their hearing aids would meet my needs. At that point he gave me a general idea of what my hearing loss was.

      I purchased the C540 series hearing aids and wore them for about six weeks. During that time, I took online hearing tests with an audiogram printout at the end of every week to see if the aids were helping me or not. They did nothing to help my hearing loss. I emailed Embrace Hearing and requested a Return Form. Embrace Hearing offers a 45-day satisfaction guarantee. The audiologist called me and left a voice mail asking why I wanted to return the aids. I returned her call, but she was not available.

      To avoid playing phone tag with the audiologist and to escape the pressure into keeping the aids, I sent an email stating why I was returning the aids. I don’t anticipate them sending me the Return Form without a discussion and pressuring me to keep the aids. I understand Embrace Hearing wanting to know why I wished to return the aids. I provided them with the reason. No discussion is necessary.

      Embrace Hearing response

      In twelve years of operation, this is our first 1 star review, and we take this very seriously. Our goal is to provide the best hearing technology available, coupled with world class service, at half the price changed by local clinics. Although thousands of customer reviews support this, we clearly missed the mark in your case.

      Our audiologists work extensively with new customers to provide an optimum hearing experience. When someone asks to return their aids, our audiologists first contact the customer to make sure that there is no further adjustment or fitting enhancement that can be made prior to providing return instructions. Unfortunately, in your case, we traded phone calls several times and it took two days to connect. Once we made contact, you were immediately given the return instructions.

      We have been unable to reach you by phone or email so we have provided this update here in the hope that you will see it. Since we were not able to speak by phone or connect via email, we provided you the return logistics and label several days ago (two days after your first contact). You can reach us anytime at (888) 929-9555 but since we have had trouble reaching you by phone, perhaps info@embracehearing.com would be more convenient for you.

      Once we receive the hearing aids back from you, we will refund 100% of your payment within 48 hours.


      UPDATE - We received your return Thursday, April 20 at 9:52 A.M and we refunded your order at 12:30. Your credit card has been informed of the refund but they may take 4-7 days to reflect it. This is out of our control. If you have any questions about this, please call the number on the back of your card

      We wish you the very best in finding a solution to your hearing needs.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: April 5, 2023

      We had an excellent experience with Embrace. We supplied them with the audiology report. They looked at that and asked us questions about what things were most important for my husband to be able to hear or situations that he would be in. They also followed up several times to make sure that the sizes of the ear domes are correct. Made him check and use different ones to be certain before sending out multiple ones to go with the hearing aids. Because initially, they just came with a selection. Then they sent a year's worth after we selected which one was best for him.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: April 4, 2023

      With my Embrace hearing aids, I have slightly better understanding in noisy situations. The reps are excellent. They do everything they say they're gonna do.

      Be the first one to find this review helpful
      Verified Reviewer Verified Buyer
      Original review: March 9, 2023

      The hearing aids from Embrace fit okay but they didn't help me all that much. I haven't used them for quite a while. I'm a teacher and I got them so that I can hear my students better. But they didn't seem to work in the classroom very well. They didn't minimize the interference of outside noise.

      Embrace Hearing response

      Hello Bruce - Thank you for taking the time to write this review. It looks like you purchased your hearing aids from us 4 years ago. In that time, it is likely that your hearing has changed and this might be the source of your issue. If you would like to have your hearing checked so that we could re-program your hearing aids, please contact us anytime at (888) 929-9555.

      Be the first one to find this review helpful
      Loading more reviews...

      Embrace Hearing Company Information

      Company Name:
      Embrace Hearing
      Mountain Lakes
      Postal Code:
      United States