Embrace Hearing
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Embrace Hearing

 4.7/5 (30 ratings)
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Embrace Hearing

About Embrace Hearing

Since 2011, Embrace Hearing has been providing premium, custom programmed, high performance hearing aids at less than half of the retail price. As an online business that is based in the U.S. with shipping worldwide), the company delivers the latest hearing aid technology starting at $899 per ear.

    Overall Satisfaction Rating

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    Pros

    • 45-day free trial
    • Rechargeable and Bluetooth options
    • Custom audiology programming

    Cons

    • Online only

    Bottom Line

    Embrace Hearing offers behind-the-ear and completely-in-canal hearing aids in multiple performance levels and colors. The company is online only and has fair, transparent pricing, three-year warranties and friendly customer service.

    Top Embrace Hearing Reviews

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    Rated with 5 stars
    Verified

    I first heard about Embrace online. We went with them because of their price, and the reviews backed the decision. The service, since then, has backed that as well. My favorite fe...

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    Rated with 5 stars
    Verified

    On Saturday mornings, I ride my bike while my friends are jogging … since starting wearing the hearing aids, I've noticed that I'm much more engaged in the conversations. I've als...

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    Embrace hearing aids

    Embrace models

    Embrace Hearing offers the two most common hearing aid styles: behind-the-ear and completely-in-canal. All of the company's hearing aids are custom programmed to your hearing and come with a three-year warranty.

    • The X-Series is a receiver-in-canal (RIC) model suitable for mild to profound hearing loss. This model pairs directly to iPhone or Android smartphones for hands-free phone calls. Tinnitus programming is included on request. The X-Series is available in two performance levels (X-550 and X-950). Both levels come in rechargeable or 312 battery models. Prices start at $899 with a three-year warranty.
    • The C-Series is a completely-in-canal (CIC) model suitable for mild to severe hearing loss. This model fits entirely into your ear canal, which makes it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and tinnitus programming is included on request. The C-Series is available in two performance levels: C-540 and C-940. Prices start at $899 with a three-year warranty.

    All Embrace hearing aids are custom programmed to your hearing test by the company's licensed audiologists. A hearing test serves as your prescription and provides the precise data required to meet your hearing needs.

    You can provide a test from any local audiology clinic or take the free online test on Embrace Hearing's website.

    X-SeriesC-Series
    TypeBehind-the-ear receiver-in-canal (BTE RIC)Invisible-in-canal (CIC)
    Hearing loss levelMild to profoundMild to severe
    BluetoothIncluded (no remote required)Not available
    PowerTraditional or rechargeable batteryTraditional battery
    Tinnitus managerYesYes
    Warranty3 years3 years
    PriceFrom $899/earFrom $899/ear

    Embrace hearing aid prices

    Embrace Hearing has straightforward pricing for their hearing aids. Costs range from $1,798 to $2,798 per pair. Models are available in rechargeable and Bluetooth versions. Financing is available.

    Every hearing aid purchased comes with custom programming, batteries, wax guards, domes and unlimited customer care for the life of the hearing aid. The chart below shows prices for hearing aid pairs. You can also buy just one hearing aid for half the price.

    Price per pairFinancing cost (36 months)
    X-550$1,798$63.12/month
    X-950$2,798$98.23/month
    C-540$1,798$63.12/month
    C-940$2,798$98.23/month

    All prices are accurate as of the time of publication.

    How to buy Embrace hearing aids

    Embrace Hearing is an online-only hearing aid operation. Read the three simple steps below to see how you can purchase an Embrace hearing aid.

    1. Embrace Hearing requires a customer to have a hearing test in order to program the hearing aids. You can send recent tests for a recommendation or have a new one done locally or online at the Embrace Hearing website. Embrace has partnered with SonicCloud to create an exceptionally accurate hearing test that takes about 10 minutes and can be done from your home with any Android or Apple device and a set of earbuds.
    2. Once you provide your test, Embrace Hearing's audiology team reviews it and provides you with a written recommendation. The team also follows up with you by phone to answer any questions.
    3. Once you purchase your hearing aid, it takes five to eight days to arrive. All adjustments are free of charge (including shipping) for the entire warranty period.

    Embrace has a 45-day trial period to ensure you're satisfied with your hearing aid.

    Embrace FAQ

    Will my insurance cover Embrace hearing aids?

    It's best to call the number on the back of your insurance card and speak to a representative to understand your benefits. Embrace Hearing can help complete forms your insurance company provides in order for you to get your reimbursement.

    Is there any charge if I return my hearing aids during the 45-day trial period?

    No. Embrace will refund 100% of what you paid — no programming or re-stocking fees.

    Are Embrace hearing aids custom programmed?

    Yes. Embrace’s audiology team uses the results of your hearing test to program the hearing aids to match your personal level of hearing loss.

    Do Embrace hearing aids help with tinnitus?

    Yes. Embrace hearing aids are all equipped with a tinnitus manager white noise soundtrack you can turn on or off as required. In addition, since the X-Series connects directly to your phone, you can stream any preferred tinnitus apps directly to your hearing aids.

    How long is the Embrace hearing aid warranty?

    The X-Series and C-Series have a three-year warranty.

    Do we recommend Embrace hearing aids?

    We recommend Embrace hearing aids for anyone who is looking to upgrade their current device. The company's website is clear and lays out all the information you need to know about its products. The company also provides upfront pricing — you won't be surprised by your final cost. For those who want high-quality hearing aids at a low price, Embrace is a strong choice.

    Embrace Hearing Reviews

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    1 featured review
    How do I know I can trust these reviews about Embrace Hearing?
    How do I know I can trust these reviews about Embrace Hearing?
    • 4,027,394 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 30, 2022

    I've been using hearing aids and I needed to get a set that could be connected to my telephone because I was having difficulty hearing people on the phone when the hearing aids were not Wi-Fi compatible. The Bluetooth is simply wonderful because I’m on the phone a great deal. I’m a therapist and I need to hear what people are saying. It has made everything so much more possible.

    The customer support at Embrace Hearing has been remarkably good. I’m frustrated with the app from my telephone. Every once in a while, it somehow disconnects itself and I had recently called. I told Jim, the rep, to send me the instructions in writing so that I don't have to worry the next time this happens. And he did. I did not have time to deal with it that day and the next day, I put them on, and the things were working, even though I hadn't removed the app and reinstalled it. A second time quite recently, for a few hours, it didn't work again and it corrected itself somehow. Whether that problem is in my iPhone or in the app for the hearing aid, I don't know. But it is a nuisance.

    They said that if something breaks down, I can go to the overall company that makes it. It turns out there is no such place on the North Shore. So far, I've been able to call for anything that didn't work and Embrace has led me through whatever I needed to do to get it up to par. But I am annoyed that I don't have that office because I can't function without the hearing aids. Still, when I call, Embrace has been simply wonderful about getting back to me on a weekend, late at night. In that respect, I wouldn't fault them. And I wouldn't want anyone to get the impression that by and large I’m not happy, because I am.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 10, 2022

      The hearing aids I had before were a popular brand name. However, they were basic so they didn't have all the features that Embrace Hearing has. The cost was a little high in comparison to others, but I got the quality and the features that I wanted. Embrace Hearing offered the latest technology and has Bluetooth. I could increase or decrease my volume with my iPhone. I also like that it does streaming. A lot of times, I could take my calls without having Bluetooth in my ear, so it eliminated that for me because I was having trouble adapting to those.

      I also liked the feature that they reach out to me in the sense that if there's a problem. I was having a little difficulty one time because the loudness was causing some issues. They said that they would do a one-time adjustment. They did their thing remotely and it worked. They also did a couple other follow-up calls to see how I was doing with it and if there were any problems and for me, it went smoothly. In my first hearing aid, I went to an office. The person did the examination and tweaked the hearing aid for me. So, I liked the fact that they could adjust my hearing aids remotely and that was a big feature. I would definitely recommend this to other people.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 25, 2021

      The Embrace hearing aid is 100% awesome. It's the best hearing aid I've ever had. I usually have a bunch of hearing aids that I have laying around, even the cheaper ones for 100, 200, 300. When Embrace came along, they put something right in the middle. It's not a $400 hearing aid, but it's not $3,000 either. It's affordable and you can make it work. For what you give and for what this hearing aid does, it’s a beautiful thing.

      The crazy part about this is its capability of being on the phone. The other ones, I have to keep taking them out. They're not as good as this. When I got this, I thought I won't use it all the time but I got no choice anymore because I want nothing to do with the other ones. Once in a while, in a restaurant, I might put it at a minus four because it'll bring up the voices a little bit more across the tables and it seems to work for whatever that is. On everyday life and wherever else I go, it's always minus five. Everything else is too powerful. If you get to zero, you'd give yourself a headache. You would have to be almost completely deaf to use zero.

      I had emailed Embrace and asked what would be the chance of me being able to take a chance on the C Series which is not supposed to be as powerful as the ones that I'm using now. It would be nice to have two different types. Sometimes, when you constantly put this behind the ear, then it gets a little funny too. You wanna give behind your ear a rest. But they wanted me to feel this one out. On those other hearing aids, you can't do anything yourself. You can't touch it. You gotta keep going back and if it doesn't work, you gotta make an appointment. You gotta sit there all day and wait for them to come out. Especially now with all these masks, that's the worst thing. But Embrace came up with this remote control thing. I do it through my phone. It's much easier to just scroll through the phone, touch it and put the volume. The app is another beautiful thing.

      What I also liked is that I'm allowed to buy one. They said, “Your hearing’s bad, and you could use two, but we'll sell you what you want.” I said, “Sell me the one and let me say what I got, and then we'll see.” It leads me to feel like I have another step. As you get older and your hearing gets worse, you wanna always feel like you're not at the last step. What Embrace also did which was really cool was by having this online hearing test, it allowed me to take the test and set up the hearing aid to the best I could. The only thing is the battery doesn't last as long as some of the other ones I had. Nevertheless, I recommended this to anybody that's got issues. It's very comfortable. I hope that Embrace stays around because they're good for me. They help a lot of people.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 23, 2021

      I've enjoyed the hearing aids. Embrace left me a message a month after I had them. They made sure the hearing aids were okay. And I got an email a couple of weeks ago saying that the wax guards I buy every three months should be replaced and to keep the hearing aids clean, so I do. These hearing aids are better than the other ones that I had. I'm amazed at how much clearer everything is. Because they actually work and sound better. I can hear words I was missing.

      I had battery ones before. They last five to six days for the batteries go bad. But they didn't Bluetooth and anything else. That stuff wasn't out then. No place in Embrace's ads say that if you're using Bluetooth or just because they Bluetooth back and forth with each other, the batteries have half the life as what ones without that did. I have to change the batteries in three days. And that is with turning off my phone from being able to receive it, or the TV being able to receive it. The only thing I do with the Bluetooth is adjusting on my phone. And that is the happiest thing I like, is being able to adjust the mids, basses, and my trebles on the phone because some shows are just not good, and I can make it to where I can hear things better. I don't know if it was better to pay the extra 400. It's probably still cheaper to buy batteries over the life of what they're expected, but just the inconvenience. I just carry a package of batteries in my pocket all the time.

      Considering that it would be 4,500 for Beltones, obviously at 24 something, Embrace was a much better deal. And I like the fact that they have a three-year warranty on them. Beltone had a year or so. But you kept going in every couple months, and they would change out the wax guards and do different things to them, and clean them up. But if there was something major, I would have to pay for it myself after the year. I've recommended Embrace to four people already.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 2, 2021

      Embrace is a nice company and Tim, the owner, was a nice person. I've spoken with him. They have a nice approach. They're responsible, responsive, and they're an honest product. It's a little more costly than some of the others, but, marketing is marketing. However, we returned the hearing aids as they didn't satisfy me.

      One of the things that you really need when you get hearing aids, is that you need to get the real ear measurements, and that can only be done if you have the equipment and do it in an office setting. The other thing is that it's difficult to do things with Zoom, trying to connect with something like a hearing aid over the internet. Compared to the rest of the market, they're all overpriced. Product is very similar to the other products in the class. There are some products that are more or less popular.

      Most people don't know how their hearing aids work. The products have features. I know how they work, and so I want some of the features. The feature right now that I have, as an example, when somebody calls, all I have to do is tap my ear twice and it connects to my cellphone that's lying in the living room. I tried another brand that went for about $2000 and they gave you a three-year warranty with an audiologist on Zoom. That was the closest thing to real life that I've experienced and the product was not so bad either.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 23, 2022

      My Embrace hearing aids seem to work very well. I like them. Also, customer service is very good.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 3, 2022

      A friend of mine told me about Embrace because I have ear problems. He was having problems too. He researched it and he really sold me on the product so I went with them. My insurance paid for them so it was awesome. I am very pleased with Embrace and I have told a couple of people about them. Everything is fine and I love them. It's just unfortunate that I have that ear problem that I've had since I was a child so I can only wear them once in a while. Right now, allergies are really big for me, so I can only wear one. But it works and I can hear.

      I used to be a switchboard operator. I could not answer the phone with the headset because it would bother my ears. I can't wear my hearing aids all the time. I find that if I wear the right one by itself, I'm fine. The right one is the one that's okay. It's the left one that gives me problems. I have enough hearing with that one that I don't even have to worry about putting the other one on.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Aug. 19, 2022

      My son-in-law was anxious to communicate with me again. He knew someone that had used Embrace and he took care of the cost of that for me. I'm delighted with this product. Friends have asked me about this product and I tell them it's life-changing. I couldn't hear anything before and then I could. Nobody should live without being able to hear. Embrace is a very good product.

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      Rated with 3 stars
      Verified Reviewer Verified Buyer
      Original review: June 22, 2022

      I've tried three companies so far and I'm going to try some more. I like the Embrace hearing aid but there are a few things that I don’t like about it. I wasn't pleased with the quality compared to one of the others that I had tried. Also, when I'm watching TV, I get a notice on my phone, and it changes the volume. It’s annoying. But they were cheaper and the Embrace team did a good job. They helped me decide what I needed.

      Embrace Hearing response

      Hello Robert - Thank you for taking the time to provide this review. I am so sorry this didnt work out for you. The aids you purchased from us are the top of the line model from the world's leading manufacturer so I suspect we just needed to make a simple adjustment for you. We can do that remotely - it takes about 5 minutes. You just needed to let us know the issue so we could correct it for you. We are available 7 days a week at (888) 929-9555. Regardless, we wish you the very best in finding a solution for your hearing loss.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: June 16, 2022

      When I was on my phone researching stuff, Embrace gave me the best information on their product. It went into detail through a lot of stuff. I was happy with them. The audiologist that I was dealing with was super. But the big issue is that I drive a truck and the hearing aids were worthless in the truck. They're trying to get that straightened out because there's so much noise in the truck and it's overwhelming the hearing aids.

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      Embrace Hearing Company Information

      Company Name:
      Embrace Hearing
      City:
      Mountain Lakes
      State/Province:
      NJ
      Postal Code:
      07046
      Country:
      United States
      Fax:
      917-382-2742
      Website:
      www.embracehearing.com