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Embrace Hearing

Embrace Hearing
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Overall Satisfaction Rating 4.67/5
  • 5 stars
    42
  • 4 stars
    12
  • 3 stars
    3
  • 2 stars
    0
  • 1 stars
    0
Based on 57 ratings submitted in the last year
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Since 2011, Embrace Hearing has been providing premium, custom programmed, high performance hearing aids at less than half of the retail price. As an online business (based in the USA with shipping worldwide), they are able to deliver the latest hearing aid technology starting at $799/ear. All of their hearing aids are custom programmed by their Audiology Team to meet the precise specifications of your hearing test. Simply call them or send your hearing test to Embrace Hearing, and their experienced team will suggest the model best suited to your needs. Select from models offering rechargeability, direct phone and TV streaming and invisible-in-the-canal styles. Each hearing aid comes with a 45-day free trial period (guaranteed satisfaction or 100% of your money back), free shipping, a full 3-year manufacturer’s warranty and unlimited phone and email support for as long as you own the aids.

BOTTOM LINE

Embrace Hearing offers behind-the-ear and completely-in-canal hearing aids in multiple performance levels and colors. The company is online only and has fair, transparent pricing, 2- or 3-year warranties and friendly customer service.

PROS

  • 45-day free trial
  • Rechargeable and Bluetooth options
  • Custom audiology programming

CONS

  • Online only

Top Embrace Hearing Reviews

Rated with 5 stars
Verified Reviewer Verified Buyer

I first heard about Embrace online. We went with them because of their price, and the reviews backed the decision. The service, since then, has backed that as well. My favorite feature is the service, which is always courteous ... I'm very impressed with that.

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Rated with 5 stars
Verified Reviewer Verified Buyer

On Saturday mornings, I ride my bike while my friends are jogging … since starting wearing the hearing aids, I've noticed that I'm much more engaged in the conversations. I've also been very impressed with how comfortable they are.

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Embrace hearing aids

Embrace offers three hearing aid models. All Embrace models come with the ability to detect your environment and automatically adjust for it. Tinnitus management software is available on all models.

  • The S-Series is a receiver-in-canal (RIC) model suitable for mild to profound hearing loss. This model can be directly paired to your smartphone (iPhone or Android) for phone calls. Tinnitus programming is included on request. The S-Series is available in three performance levels (S-310, S-710 and S-910). Prices start at $799 with a two- or three-year warranty.
  • The R-Series is a receiver-in-canal (RIC) model suitable for mild to profound hearing loss. This model is rechargeable. A three-hour charge provides 24 hours of battery life. This model has a telecoil and can be fitted with CROS and tinnitus programming if requested. The R-Series is available in two performance levels: R-710 and R-910. Prices start at $949 with a three-year warranty.
  • The C-Series is an invisible-in-canal (IIC) model suitable for mild to severe hearing loss. This model fits entirely into your ear canal, which makes it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and tinnitus programming is included on request. The C-Series is available in two performance levels: C-660 and C-860. Prices start at $949 with a three-year warranty.
 S-SeriesR-SeriesC-Series
TypeBehind-the-ear receiver-in-canal (BTE RIC)Behind-the-ear receiver-in-canal (BTE RIC)Invisible-in-canal (CIC)
Hearing loss levelMild to profoundMild to profoundMild to severe
BluetoothIncludedAvailableNot available
PowerTraditional batteryRechargeable lithium-ion batteryTraditional battery
Tinnitus managerYesYesYes
Warranty2 or 3 years3 years3 years
PriceFrom $799/earFrom $949/earFrom $949/ear

Embrace Hearing prices

Embrace Hearing has straightforward pricing for their hearing aids. Costs range from $1,498 to $2,698 per pair. Models are available in rechargeable and Bluetooth versions. Financing is available. Every hearing aid purchased comes with custom programming, batteries, wax guards and domes. The chart below shows prices for hearing aid pairs. You can also buy just one hearing aid for half the price.

 Price per pairFinancing cost
S-310$1,598$104/mo
S-710$2,098$137/mo
S-910$2,698$176/mo
R-700$1,898$124/mo
R-900$2,498$163/mo
C-660$1,898$124/mo
C-860$2,498$163/mo

How to buy Embrace hearing aids

Embrace Hearing is an online-only hearing aid operation. Read the three simple steps below to see how you can purchase an Embrace hearing aid.

  1. To start with Embrace, you need to have a hearing test with a professional. Audiologists and ENT doctors can provide this. This test typically costs $50 to $100, and most insurance plans cover it.
  2. You can then reach out to Embrace. If you’re not sure which hearing aid to buy, you can consult with the Embrace audiology team. They look over your hearing test, ask you a few questions and make a recommendation.
  3. Once you purchase your hearing aid, it takes five to eight days to arrive. Embrace has a 45-day return policy if you aren’t satisfied with your hearing aid.

Embrace Q&A

Will my insurance cover Embrace hearing aids?
It's best to call the number on the back of your insurance card and speak to a representative to understand your benefits. Embrace Hearing can help complete forms your insurance company provides in order for you to get your reimbursement.
Is there any charge if I return my hearing aids during the 45-day trial period?
No. Embrace will refund 100% of what you paid — no programming or re-stocking fees.
Are Embrace hearing aids custom programmed?
Yes. Embrace’s audiology team uses the results of your hearing test to program the hearing aids to match your personal level of hearing loss.
Do Embrace hearing aids help with tinnitus?
Yes. Embrace hearing aids can be equipped with a tinnitus manager white noise soundtrack you can turn on or off as required.
How long is the Embrace hearing aid warranty?
All Embrace hearing aids have a three-year warranty. The only exception is the S-310, which has a two-year warranty.

Do we recommend Embrace hearing aids?

We recommend Embrace hearing aids for anyone who is looking to upgrade their current device. The company's website is clear and lays out all the information you need to know about its products. The company also provides upfront pricing — you won't be surprised by your final cost. For those who want high-quality hearing aids at a low price, Embrace is a strong choice.

Embrace Hearing Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2020

I've had hearing aids in the past and the ones I've had in my head weren’t working very well, and the company went out of business, so they couldn’t help me anymore. So, I went to an audiologist there and I found a local doctor here that I've been seeing several times, but it was $7,500 for hearing aids. I couldn’t afford them and the insurance didn’t pay for then, so I had to work around some stuff. I saw Embrace online through a Facebook ad and sent them my report. They said they could help me and then, cost was a factor as well when we decided on them.

The customer service with Embrace was great but I had to send the hearing aids back three times. The first time I sent it back, they didn’t correct the problem. So, I had to send them back again and they had to fix it. Then they had to send them back to Embrace to reprogram. The two times I sent it back, it got sent back to the original manufacturer for a problem and when I did, they FedEx-ed everything so it was a one day process. When I dealt with Embrace and had to come back from there, it went to US Postal Service and it took several days. So, they need to consider the fact that you’re out of hearing aids for several days. If you do next day, it’s better. The hearing aids have been in the mail longer than I’ve had them in my head but I’m not complaining about the customer service because they’ve been in contact with me every step of the way.

Right now, I’m trying to get used to hearing sounds again and my left ear is worse than my right ear. I have tinnitus where I have ringing in my ear, so they were dealing with that and we’ve been adjusting the volume up on my left ear, which is why I have them now. So, I’ve been wearing them probably about a week now since I got them back and so far, they seem to be good. I'm hoping they got it squared away.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 7, 2020

    I knew I was one to get a hearing aid so I did a fairly detailed review of all the over-the-counter hearing aid companies. I basically looked at the things that I wanted taken care of with the hearing aid. I wanted to make sure there was digital signal processing, noise cancellation, tinnitus, programming, Bluetooth and a bunch of other things. I found that the S-710 model was at par with a lot of the very high-end hearing aids that are worth thousands more and it had all the features I was looking for. Then I saw that the consumer satisfaction was very high with Embrace. The price was a little more than I wanted to pay but I managed to get them on the Christmas special with 15% off and that seemed pretty reasonable.

    I was wanting to get the hearing aids during the 15% off but I ran into problems getting a hearing test scheduled and then getting the results of the hearing test. It took me about a month to get the hearing test to Embrace. But they were very patient. Afterwards, I had a question on getting the Bluetooth to work and Tim, the customer service rep, took me through that. It was on a Saturday too. So all in all, I’ve been very satisfied with customer service. They basically filled me with kindness.

    I wear the hearing aids everyday for most of the waking hours and I’m very pleased. I really like the way that the Bluetooth works with my mobile phone. I only have to press one button and I get to talk on the phone and the reception is very clear. It’s great. I also bought the TV plug-in thing and what I figured out, which wasn’t advertised, is that I can plug that into my computer and listen to my computer without the need for headphones or a speaker. I’ve been listening to music on that and that is really great. But I’d really like to be able to do that on my phone too.

    If I could listen, streaming music, from my phone via Bluetooth, that would be pretty cool. The way it is set up though is the app allows you to control the settings via Bluetooth but the only Bluetooth that works with sound in your ear is when you get a phone call. I also listen to audiobooks and I tried listening to an audiobook directly from my phone but I couldn’t do it. Nonetheless, I love my Embrace hearing aids.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 19, 2019

    I have hearing loss all the way across especially in higher frequencies and I was looking for some hearing aids that cut down the noise of distractions. It was distracting to hear so much sound from refrigerators, our furnace, the wind and all kinds of things so I got to where I didn’t wear the first hearing aids that I got. I tried some other ones and they increased hearing all across the board, but they weren’t suited for the kind of hearing that I needed. I didn’t wear hearing aids for quite a while which didn’t help with my wife. So I got online and I started searching for hearing aids that would not pick up background sound quite so much and I decided on buying from Embrace.

    The customer service is good and they've tried to deal with everything I've raised as best they could. I just about called them the other day because I have a connection that I like for both my computer and my TV which works most of the time, but sometimes it doesn’t. But if you wait a little while, they’ll work. It hooks straight to my hearing aid, so that I can listen to my computer or the TV and my wife doesn’t hear it. I came to the computer and it wasn’t working. I tried several times. I tried to call them, but their line was busy. Then I put my hand up my ear and I didn't have my hearing aids in so that was why it wasn’t working.

    I like the hearing aids and I have been putting them in in the morning and taking them out at night. I got the best that they sold and the big thing is, I don’t pick up the background noise so much. It’s not perfect yet but it’s so much better than my other ones. I’m happy with them as well as my wife, which is a big thing. It’s not that we always hear each other but it’s not just a continual problem anymore either. These hearing aids from Embrace are working for me. To get the quality of hearing aid that I have would cost me more than double if I went in a normal way. Embrace is making a lot of progress in hearing aids so I don’t have a problem with them. My brother has hearing problems that are worse than I do and he doesn’t wear hearing aids. I kinda wanted him to try some of mine and see how he likes them.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 7, 2019

    I lost all my hearing in my left ear 40 years ago when I was in Vietnam, and my auditory nerve is severed. Any repairing or amplifying we did in my left ear would not be able to get to my brain. My right ear has been fine until about six months ago, and I had a sudden, moderate to severe hearing loss in my right ear, which was quite upsetting. It happened while I was talking on the phone to somebody. It didn't happen gradually, it happened all at once. I’ve gone to two otolaryngologists. They said I’m 78 years old, and it happens with age. I’m still skeptical of the medical professionals’ explanation. We tried a couple things to try to treat it, and neither of them had any effect at all.

    I’ve known a lot of people who purchased hearing aids in the last two years. Within six months, every one of them decided not to use the hearing aids any more for a variety of reasons like dealing with feedback and echoes. I was considering not buying a hearing aid but I finally decided. I do a lot of public speaking and a lot of leading of groups and so forth, and I need to be able to hear. I did some investigating on the web, and I contacted three different companies. The man I talked to at Embrace was incredible. I was also leaning towards trying to buy a device from someone in Baltimore where I live so that they could physically look at it and adjust it, and show me how to do things to it.

    This fellow had really good answers for why things would work better with Embrace because they have videotapes. They also have people on call, and they don't have to wait three or four weeks for an appointment to watch those videotapes. It was that man’s pleasant intelligence and conscientiousness that led me to make the decision. I was also very interested in the thing that they call a TV connector, and I definitely wanted one of those. I like it because I don't have to turn on the subtitle or the closed captions anymore. I can understand what people are saying. I don't like everything they're saying on the news these days, but I understand it. I also discovered when I read the literature that came with that device a little more that it can also work with my computer.

    About three hours ago, I did a webinar online for a bunch of people. I had had difficulty doing that lately since I lost all this hearing. I just plugged that TV connector into my computer, and it went straight in Bluetooth right into my ear. It was fabulous so I ordered a second one. I don't wanna have to keep moving back and forth between my computer and my TV. It is better because I can listen to that television as loud as I wanna listen to it, and nobody else hears it in the house. That’s a feature I didn't have when I was listening with my real ear.

    I was skeptical about hearing aids, and I put mine in right after it arrived. We had a little trouble, and this nice guy talked me through. A little bit of wax had gotten on the thing that’s underneath the wax guard, and he showed me how to take that off. He talked me through cleaning it. After that, I stuck it in my ear. I’ve had none of the problems that my friends reported having. It’s not perfect. I have lots of trouble in noisy rooms, still. Also, I drive a cute little convertible, and I have lots of trouble with the wind in my ear. But those aren’t their fault. I’m a skeptic who has become a zealot for my hearing aid.

    About three weeks after I had fallen in love with my hearing aid, I had to fly to a conference where I was giving a paper in Texas, and on the way there, I fell asleep on the plane. We landed and I went to the rental agency, got a car and drove to my hotel room only to discover that I didn't any longer have my hearing aid. It apparently fell off in the plane and I didn't even notice it. I came home and immediately bought a second one. That’s the one I’m now in love with. In fact, I like this one better. It comes with a little wire thing that you’re supposed to curl up in your ear, and you use that to pull it out of your ear. It’s different from the thing that’s connected to the hearing aid itself. With my first one, that little wire thing wouldn’t stay in my ear.

    My professional life was becoming more and more difficult before I got this hearing aid. Also, my wife doesn't get mad at me because I can hear her. Embrace Hearing perhaps saved my marriage. The only thing is I don't like the picture of the woman that comes up while the app is coming up on the phone. It’s sexist. I don't know why you have to put a beautiful woman on there. When you open the little app on your phone, it takes a while for the thing to load, and while it’s waiting to load, they have a blonde woman in a red dress leaning up against the side of the wall and that bugs me every time it comes up.

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    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 4, 2019

    My hearing loss is mild to moderate on both ears and I had a Signia set of hearing aids but I lost one. We did a lot of research and I talked to people online and in person about Embrace. I met an audiologist and I found out that they were well informed. I liked the possibilities of what I heard. I like the microphone and the other part that allows you to connect with Bluetooth. Also, my insurance covered their product. I was looking at something else but it wasn’t covered by my insurance and I didn't like some of their answers. I bought the upper end product of Embrace and it adjusts automatically if you have a speaker beside you or on one side or the other. Since I’ve had them, my hearing is better but I get a feedback on the phone sometimes. I had to hold it out for my ear.

    The sales reps were well informed. However, I sent an email and it was slightly incorrect. So, I was scolded by Bran who returned it. He said I shouldn't have sent it there and not to send it there again. They were kind enough to forward it to him but I felt that he was a little rude. At that same time, it said in the instructions that you could ask the right size for the ear portion and I wrote in that same written conversation that the conch lock was not fitting right in my left ear. The gentleman said he would forward me more of those and he would forward me the medium-sized ear portion that goes inside your ear, and that was probably five weeks ago.

    We were traveling, so three days ago, I wrote back and said that it has been about at least a month. I didn't know if I should expect those to arrive or if it was lost somewhere in the system. They were attentive when still waiting for me to send my money and then after that, it's kinda like, "Oh, too bad." I wasn’t pleased with that. I've been a little bit disappointed with the service since the purchase but I would recommend Embrace.

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    2 people found this review helpful
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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2020

    The price of Embrace Hearing aids was reasonable. I also looked at the fact that they would program the hearing aids and the customer service notes. It was good dealing with their reps. I had moderate hearing loss and I got the 700 Plus model. It was all in-the-ear. It was not rechargeable, but that was okay. They’re good and I like the features.

    In the beginning, there was a little bit of pain and some awkwardness trying to find the right tips to fit. I’m using a medium on one side and a small on the other and I still am not sure if I’ve got it exactly the way I want it. The hearing aid is very effective but it’s just an adjustment curve. One person told me to just put them in and never take them out but sometimes, I wanted them out.

    I’m not wearing them 100% of the time ‘cause depending on the environment I’m in, it’s almost a little bit annoying. The environment that I was working in had a lot of echoing background noises and some days, I would be okay with them. Some days, I would just take them out because I couldn’t stand all the magnified noises I didn’t wanna hear. But it’s just a matter of getting used to them and getting them adjusted right.

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    Rated with 3 stars
    Verified Reviewer
    Original review: March 19, 2020

    My receiver in my right hearing aid broke in 11 months. It was still under warranty. So no problem. I repaired it myself with part I ordered from Embrace. But my left ear hearing aid broke after warranty had expired. The little wire that connects the behind the ear part to the end with the dome was $70.00 plus $5.00 shipping. And I repaired it myself. This is my third pair of hearing aids and I have never had any other break while using. I guess the savings on the original purchase makes up for repairs.

    Embrace Hearing response

    Hello MA - Thank you for taking the time to provide this feedback. Your hearing aid are 2½ years old. The receiver wires on all premium hearing aids have become exceptionally thin in order to appear almost invisible on your ear. Every day when you put your hearing aids on, you wiggle the wire a bit on insertion. Over time, this will weaken this thin wire and it will break. We tell customers to assume they will need to replace the wire about every two years after their warranty expires. This is the same as for any premium hearing aids but with the Embrace model you purchased, you have already saved about $3,000. Older hearing aids had hollow plastic tubes which were more durable but delivered inferior sound and were very obvious on your ears.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2020

    I've worn hearing aids for probably 30 years. The pair that I had were 14 years old so they were pretty close to the end of life and I had to do something. I'm retired now and I can't afford $5,000 for hearing aids so I thought I would give Embrace a try. The reviews online for Embrace's customer service were very good. It was very easy to purchase from their website and I got their top of the line hearing aids that are not rechargeable. I was surprised that something so tiny could be so powerful and it took a little bit of adjusting. They've been really good about working with me to get things just right.

    Their customer service keeps in touch with me. They call or email to find out how I'm getting along and if I'm having any problems. I had a few issues at first. My hearing is very serious so I was a little concerned that I had to have the volume turned up so high. I was afraid that that didn't leave me much room for future hearing loss to be able to dial that farther. I had to send the aids back once to get them reprogrammed and that took Embrace about a week and a half. But they were really spectacular to work with and my aids are pretty good now. For the money, I'm very happy with them. My husband still complains that I'm having him repeat things too often but that's because he mumbles.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 9, 2020

    I hear sounds with my Embrace hearing aids and it's good. There are processes and procedures that one must follow when using hearing aids day in and day out like keeping it clean, fixing the white little spot, then fixing the wires, to have the humidifier. There are a lot of follow-ons that until one gets comfortable with the procedures of maintaining the hearing aid. So, I am going to one of the local audios, paying $150, and they're helping me maintain it for a year. I didn’t know that I gotta take in and out that white little spec. They're just little things but they make a big difference. Embrace’s point of view is that if they explain, then people will get scared and say that this is too much for them to do on their own. Therefore, they're gonna spend $4,500. But I was motivated not to spend that amount. I spent 2,000. That’s a big difference.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: March 8, 2020

    I returned my Embrace hearing aids. I had difficulty with the app on the phone and when I did receive a phone call, it became very annoying. It only transmitted through one ear. And then, there were some other things that were going on where I would get into a room, and I understand a lot of the programming is automatic, but it just didn't seem to adjust properly. I’m in some situations where I'm meeting with a staff group, and some of the female voices are very soft and the HVAC was in the background.

    When I would switch to the program, the noise would go away for about four seconds and then it would come back on. I could barely hear the other person talking even though they were only about 10 feet away from me in the room. So, it seem to mistake background noise, which should have been eliminated, as something I wanted to hear, so that became an issue. I talked to the representative, Tim, at the time. And I also wrote this up on the return so they have all the information.

    It would be nice to have the feature that when you get a phone call, it comes through on both ears and not just on one. And the programming was not what I expected. Sometimes, there's too much put into the automated portion of the program and it doesn't allow the user enough flexibility to dial it in to a specific environment. We can only go from program to program to program. But sometimes, the program is generic and it doesn't match every situation. I know in a previous pair of Embrace I had, I had a hand control that I could decrease the sensitivity to the higher frequencies and eliminate HVAC noise.

    My experience was unfortunate and I understand. I had a pair of Embrace Hearing years ago and one of them died and I needed new hearing aids right away so I went out and got one. Otherwise, I'd have to send it in, and then you're without hearing aids for a while. When you deal with a local vendor who has hearing aids, if you experience difficulty or have a problem, you can take it right in and get things taken care of immediately. It's that delay. Embrace has a good product. I had a good experience and a bad in the past, but it became too difficult to manage and I really wanted something that worked now and not have to go back and forth. There were some issues that were hard to work around.

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    Embrace Hearing response

    Hello Russell - Thank you for taking the time to provide this review. We are very sorry we were not able to resolve your phone streaming issue but we did processed your 100% refund immediately. We have had tremendously positive experience with these hearing aids so we wish you the very best in finding a solution for your needs.

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    Embrace Hearing Company Information

    Company Name:
    Embrace Hearing
    City:
    Mountain Lakes
    State/Province:
    NJ
    Postal Code:
    07046
    Country:
    United States
    Phone:
    (888)-929-9555
    Fax:
    917-382-2742
    Website:
    www.embracehearing.com