Embrace Hearing Reviews

I bought my hearing aids 2 years and 9 months ago. I've had great service until this past May 2, 2024 when I notified them I needed warranty service. It is now July 23, 2024, no reply on getting this done. I left 7 e-mail and messages, 5 voice messages. I got one reply that stated they are waiting for loaner hearing aids. Then an e-mail stating their phone lines were down for 3 and a half weeks, yet they had their answering was machine on, really (NOT!)? I stated that I would go viral should they continue to decide to ignore me, so I have. They DO NOT WANT TO SERVICE THEIR PATIENTS! There is no one there! There are plenty of internet hearing aid companies, so you should really look elsewhere because they will rip you off, big time!! Jeff W.

Embrace is an excellent company with excellent customer service and good follow-through. I have a contact there, who is one of the audiologists, and if I have a question or if something needs to be fixed, they call me back virtually instantly. Also, they send me a mailer so that I don't have to pay to send my hearing aids back and they replace it or repair it if it needs to be repaired. The hearing aids were half the price of what I was paying a private audiologist and as far as I can tell, it's a high-quality hearing aid.

I've had my Embrace Hearing for a little over three years now and I had some serious problems with them early on. Their waterproofing could be better. They were excellent for two months, and then I plowed the snow and they went crazy on me. They were squealing. Almost caused me some damage. But they fixed them. They had to go back a couple of times to fix them right. Since then, they've been good. I'm satisfied. Their audiologists are excellent too. Several times I've had to have them make adjustments and they were Johnny-on-the-spot with it. They got me what's called a Noahlink so my aids can be connected to the computer and they did a very good job of adjusting.

These have been the best aids so far but even better is the help Dr. ** has given me several times. Thank you Dr. **. I hope to be Embrace customer for the rest of my life. Keep up the good work, I will recommend Embrace to all my hearing aid friends. Hope to renew my aids in the future!

I've worn hearing aids for 10 years. I started with a different company and I lost one hearing aid and learned that I would have to replace both. That kind of sent me to look elsewhere because I didn't like their policy. With Embrace, they will replace one. This is my second pair of hearing aids from Embrace and I've been very happy. The price was reasonable and the service is great if I have any problems. I've been quite happy and customer service is very good. In the part that goes into the ear, there is a cone that can be changed and they sent me three different types. Once I decided which I liked, they would send me more of those. But I just replaced my hearing aids about a month ago and I don't like them quite as much as the first pair I had. They're a little larger behind the ear and I wear glasses with very lightweight frames and it can bother a little bit with the glasses on top of the hearing aids.

There are four programs that I can get in readily on the hearing aids. There's automatic. There's also a conversation in a crowd, and conversation in silence. But then every once in a while, I'll get the symbol for the Bluetooth, and I can do a range on it. Sometimes I can get the app up on my phone, but sometimes I can't. A lot of times, when you put the phone in your pocket, like if you're gonna walk down the beach and you put your hearing aids in, it'll cut on and off.

I've gotten great service from Embrace. I recommend them to my friends. Since using them, my hearing has improved. I can hear people. My hearing aids have four different modes and including volume control. Considering how small they are, it's amazing what technology can do. I could have gotten an option with Bluetooth to connect to the TV, but I don't really watch TV. So I didn't get that.

It's my mother who wears the hearing aids and she likes them. She can hear much better. Also, Embrace Hearing responds quickly.

My Embrace hearing aids are pretty good quality. I had to send both of them back and it wasn't difficult to get in contact with a person at Embrace. Their reps were pretty decent and cooperative. One hearing aid had a warranty issue and they took care of it. The other one would no longer charge and I had to pay 300 bucks to get it fixed. It took a couple of weeks to get the hearing aids back and at this point, their performance seems to be fine. I like their size and they have helped with my hearing loss. Also, I had a lot of problems with conversational speech and they helped me with that a lot.

Embrace Hearing had good customer service. I've called them twice in all these years and they got right back with me. They've done well. They're on top of everything. I was looking to find some wax guards and the person that I talked to called me back the next day wanting to know how it was and did I get the right product.