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Embrace Hearing

Embrace Hearing
Call toll free
(844) 832-5401
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Overall Satisfaction Rating 4.80/5
  • 5 stars
    42
  • 4 stars
    10
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    0
Based on 53 ratings submitted in the last year
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Since 2011, Embrace Hearing has been providing premium, custom programmed, high performance hearing aids at less than half of the retail price. As an online business (based in the USA with shipping worldwide), they are able to deliver the latest hearing aid technology starting at $799/ear. All of their hearing aids are custom programmed by their Audiology Team to meet the precise specifications of your hearing test. Simply call them or send your hearing test to Embrace Hearing, and their experienced team will suggest the model best suited to your needs. Select from models offering rechargeability, direct phone and TV streaming and invisible-in-the-canal styles. Each hearing aid comes with a 45-day free trial period (guaranteed satisfaction or 100% of your money back), free shipping, a full 3-year manufacturer’s warranty and unlimited phone and email support for as long as you own the aids.

BOTTOM LINE

Embrace Hearing offers behind-the-ear and completely-in-canal hearing aids in multiple performance levels and colors. The company is online only and has fair, transparent pricing, 2- or 3-year warranties and friendly customer service.

PROS

  • 45-day free trial
  • Rechargeable and Bluetooth options
  • Custom audiology programming

CONS

  • Online only

Top Embrace Hearing Reviews

Rated with 5 stars
Verified Reviewer Verified Buyer

I first heard about Embrace online. We went with them because of their price, and the reviews backed the decision. The service, since then, has backed that as well. My favorite feature is the service, which is always courteous ... I'm very impressed with that.

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Rated with 5 stars
Verified Reviewer Verified Buyer

On Saturday mornings, I ride my bike while my friends are jogging … since starting wearing the hearing aids, I've noticed that I'm much more engaged in the conversations. I've also been very impressed with how comfortable they are.

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Embrace hearing aids

Embrace offers three hearing aid models. All Embrace models come with the ability to detect your environment and automatically adjust for it. Tinnitus management software is available on all models.

  • The S-Series is a receiver-in-canal (RIC) model suitable for mild to profound hearing loss. This model can be directly paired to your smartphone (iPhone or Android) for phone calls. Tinnitus programming is included on request. The S-Series is available in three performance levels (S-310, S-710 and S-910). Prices start at $799 with a two- or three-year warranty.
  • The R-Series is a receiver-in-canal (RIC) model suitable for mild to profound hearing loss. This model is rechargeable. A three-hour charge provides 24 hours of battery life. This model has a telecoil and can be fitted with CROS and tinnitus programming if requested. The R-Series is available in two performance levels: R-710 and R-910. Prices start at $949 with a three-year warranty.
  • The C-Series is an invisible-in-canal (IIC) model suitable for mild to severe hearing loss. This model fits entirely into your ear canal, which makes it almost invisible. The hearing aid volume can be controlled by a free smartphone app or an optional remote. CROS and tinnitus programming is included on request. The C-Series is available in two performance levels: C-660 and C-860. Prices start at $949 with a three-year warranty.
 S-SeriesR-SeriesC-Series
TypeBehind-the-ear receiver-in-canal (BTE RIC)Behind-the-ear receiver-in-canal (BTE RIC)Invisible-in-canal (CIC)
Hearing loss levelMild to profoundMild to profoundMild to severe
BluetoothIncludedAvailableNot available
PowerTraditional batteryRechargeable lithium-ion batteryTraditional battery
Tinnitus managerYesYesYes
Warranty2 or 3 years3 years3 years
PriceFrom $799/earFrom $949/earFrom $949/ear

Embrace Hearing prices

Embrace Hearing has straightforward pricing for their hearing aids. Costs range from $1,498 to $2,698 per pair. Models are available in rechargeable and Bluetooth versions. Financing is available. Every hearing aid purchased comes with custom programming, batteries, wax guards and domes. The chart below shows prices for hearing aid pairs. You can also buy just one hearing aid for half the price.

 Price per pairFinancing cost
S-310$1,598$104/mo
S-710$2,098$137/mo
S-910$2,698$176/mo
R-700$1,898$124/mo
R-900$2,498$163/mo
C-660$1,898$124/mo
C-860$2,498$163/mo

How to buy Embrace hearing aids

Embrace Hearing is an online-only hearing aid operation. Read the three simple steps below to see how you can purchase an Embrace hearing aid.

  1. To start with Embrace, you need to have a hearing test with a professional. Audiologists and ENT doctors can provide this. This test typically costs $50 to $100, and most insurance plans cover it.
  2. You can then reach out to Embrace. If you’re not sure which hearing aid to buy, you can consult with the Embrace audiology team. They look over your hearing test, ask you a few questions and make a recommendation.
  3. Once you purchase your hearing aid, it takes five to eight days to arrive. Embrace has a 45-day return policy if you aren’t satisfied with your hearing aid.

Embrace Q&A

Will my insurance cover Embrace hearing aids?
It's best to call the number on the back of your insurance card and speak to a representative to understand your benefits. Embrace Hearing can help complete forms your insurance company provides in order for you to get your reimbursement.
Is there any charge if I return my hearing aids during the 45-day trial period?
No. Embrace will refund 100% of what you paid — no programming or re-stocking fees.
Are Embrace hearing aids custom programmed?
Yes. Embrace’s audiology team uses the results of your hearing test to program the hearing aids to match your personal level of hearing loss.
Do Embrace hearing aids help with tinnitus?
Yes. Embrace hearing aids can be equipped with a tinnitus manager white noise soundtrack you can turn on or off as required.
How long is the Embrace hearing aid warranty?
All Embrace hearing aids have a three-year warranty. The only exception is the S-310, which has a two-year warranty.

Do we recommend Embrace hearing aids?

We recommend Embrace hearing aids for anyone who is looking to upgrade their current device. The company's website is clear and lays out all the information you need to know about its products. The company also provides upfront pricing — you won't be surprised by your final cost. For those who want high-quality hearing aids at a low price, Embrace is a strong choice.

Embrace Hearing Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2020

I knew I was one to get a hearing aid so I did a fairly detailed review of all the over-the-counter hearing aid companies. I basically looked at the things that I wanted taken care of with the hearing aid. I wanted to make sure there was digital signal processing, noise cancellation, tinnitus, programming, Bluetooth and a bunch of other things. I found that the S-710 model was at par with a lot of the very high-end hearing aids that are worth thousands more and it had all the features I was looking for. Then I saw that the consumer satisfaction was very high with Embrace. The price was a little more than I wanted to pay but I managed to get them on the Christmas special with 15% off and that seemed pretty reasonable.

I was wanting to get the hearing aids during the 15% off but I ran into problems getting a hearing test scheduled and then getting the results of the hearing test. It took me about a month to get the hearing test to Embrace. But they were very patient. Afterwards, I had a question on getting the Bluetooth to work and Tim, the customer service rep, took me through that. It was on a Saturday too. So all in all, I’ve been very satisfied with customer service. They basically filled me with kindness.

I wear the hearing aids everyday for most of the waking hours and I’m very pleased. I really like the way that the Bluetooth works with my mobile phone. I only have to press one button and I get to talk on the phone and the reception is very clear. It’s great. I also bought the TV plug-in thing and what I figured out, which wasn’t advertised, is that I can plug that into my computer and listen to my computer without the need for headphones or a speaker. I’ve been listening to music on that and that is really great. But I’d really like to be able to do that on my phone too.

If I could listen, streaming music, from my phone via Bluetooth, that would be pretty cool. The way it is set up though is the app allows you to control the settings via Bluetooth but the only Bluetooth that works with sound in your ear is when you get a phone call. I also listen to audiobooks and I tried listening to an audiobook directly from my phone but I couldn’t do it. Nonetheless, I love my Embrace hearing aids.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 19, 2019

    I have hearing loss all the way across especially in higher frequencies and I was looking for some hearing aids that cut down the noise of distractions. It was distracting to hear so much sound from refrigerators, our furnace, the wind and all kinds of things so I got to where I didn’t wear the first hearing aids that I got. I tried some other ones and they increased hearing all across the board, but they weren’t suited for the kind of hearing that I needed. I didn’t wear hearing aids for quite a while which didn’t help with my wife. So I got online and I started searching for hearing aids that would not pick up background sound quite so much and I decided on buying from Embrace.

    The customer service is good and they've tried to deal with everything I've raised as best they could. I just about called them the other day because I have a connection that I like for both my computer and my TV which works most of the time, but sometimes it doesn’t. But if you wait a little while, they’ll work. It hooks straight to my hearing aid, so that I can listen to my computer or the TV and my wife doesn’t hear it. I came to the computer and it wasn’t working. I tried several times. I tried to call them, but their line was busy. Then I put my hand up my ear and I didn't have my hearing aids in so that was why it wasn’t working.

    I like the hearing aids and I have been putting them in in the morning and taking them out at night. I got the best that they sold and the big thing is, I don’t pick up the background noise so much. It’s not perfect yet but it’s so much better than my other ones. I’m happy with them as well as my wife, which is a big thing. It’s not that we always hear each other but it’s not just a continual problem anymore either. These hearing aids from Embrace are working for me. To get the quality of hearing aid that I have would cost me more than double if I went in a normal way. Embrace is making a lot of progress in hearing aids so I don’t have a problem with them. My brother has hearing problems that are worse than I do and he doesn’t wear hearing aids. I kinda wanted him to try some of mine and see how he likes them.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 7, 2019

    I lost all my hearing in my left ear 40 years ago when I was in Vietnam, and my auditory nerve is severed. Any repairing or amplifying we did in my left ear would not be able to get to my brain. My right ear has been fine until about six months ago, and I had a sudden, moderate to severe hearing loss in my right ear, which was quite upsetting. It happened while I was talking on the phone to somebody. It didn't happen gradually, it happened all at once. I’ve gone to two otolaryngologists. They said I’m 78 years old, and it happens with age. I’m still skeptical of the medical professionals’ explanation. We tried a couple things to try to treat it, and neither of them had any effect at all.

    I’ve known a lot of people who purchased hearing aids in the last two years. Within six months, every one of them decided not to use the hearing aids any more for a variety of reasons like dealing with feedback and echoes. I was considering not buying a hearing aid but I finally decided. I do a lot of public speaking and a lot of leading of groups and so forth, and I need to be able to hear. I did some investigating on the web, and I contacted three different companies. The man I talked to at Embrace was incredible. I was also leaning towards trying to buy a device from someone in Baltimore where I live so that they could physically look at it and adjust it, and show me how to do things to it.

    This fellow had really good answers for why things would work better with Embrace because they have videotapes. They also have people on call, and they don't have to wait three or four weeks for an appointment to watch those videotapes. It was that man’s pleasant intelligence and conscientiousness that led me to make the decision. I was also very interested in the thing that they call a TV connector, and I definitely wanted one of those. I like it because I don't have to turn on the subtitle or the closed captions anymore. I can understand what people are saying. I don't like everything they're saying on the news these days, but I understand it. I also discovered when I read the literature that came with that device a little more that it can also work with my computer.

    About three hours ago, I did a webinar online for a bunch of people. I had had difficulty doing that lately since I lost all this hearing. I just plugged that TV connector into my computer, and it went straight in Bluetooth right into my ear. It was fabulous so I ordered a second one. I don't wanna have to keep moving back and forth between my computer and my TV. It is better because I can listen to that television as loud as I wanna listen to it, and nobody else hears it in the house. That’s a feature I didn't have when I was listening with my real ear.

    I was skeptical about hearing aids, and I put mine in right after it arrived. We had a little trouble, and this nice guy talked me through. A little bit of wax had gotten on the thing that’s underneath the wax guard, and he showed me how to take that off. He talked me through cleaning it. After that, I stuck it in my ear. I’ve had none of the problems that my friends reported having. It’s not perfect. I have lots of trouble in noisy rooms, still. Also, I drive a cute little convertible, and I have lots of trouble with the wind in my ear. But those aren’t their fault. I’m a skeptic who has become a zealot for my hearing aid.

    About three weeks after I had fallen in love with my hearing aid, I had to fly to a conference where I was giving a paper in Texas, and on the way there, I fell asleep on the plane. We landed and I went to the rental agency, got a car and drove to my hotel room only to discover that I didn't any longer have my hearing aid. It apparently fell off in the plane and I didn't even notice it. I came home and immediately bought a second one. That’s the one I’m now in love with. In fact, I like this one better. It comes with a little wire thing that you’re supposed to curl up in your ear, and you use that to pull it out of your ear. It’s different from the thing that’s connected to the hearing aid itself. With my first one, that little wire thing wouldn’t stay in my ear.

    My professional life was becoming more and more difficult before I got this hearing aid. Also, my wife doesn't get mad at me because I can hear her. Embrace Hearing perhaps saved my marriage. The only thing is I don't like the picture of the woman that comes up while the app is coming up on the phone. It’s sexist. I don't know why you have to put a beautiful woman on there. When you open the little app on your phone, it takes a while for the thing to load, and while it’s waiting to load, they have a blonde woman in a red dress leaning up against the side of the wall and that bugs me every time it comes up.

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    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 4, 2019

    My hearing loss is mild to moderate on both ears and I had a Signia set of hearing aids but I lost one. We did a lot of research and I talked to people online and in person about Embrace. I met an audiologist and I found out that they were well informed. I liked the possibilities of what I heard. I like the microphone and the other part that allows you to connect with Bluetooth. Also, my insurance covered their product. I was looking at something else but it wasn’t covered by my insurance and I didn't like some of their answers. I bought the upper end product of Embrace and it adjusts automatically if you have a speaker beside you or on one side or the other. Since I’ve had them, my hearing is better but I get a feedback on the phone sometimes. I had to hold it out for my ear.

    The sales reps were well informed. However, I sent an email and it was slightly incorrect. So, I was scolded by Bran who returned it. He said I shouldn't have sent it there and not to send it there again. They were kind enough to forward it to him but I felt that he was a little rude. At that same time, it said in the instructions that you could ask the right size for the ear portion and I wrote in that same written conversation that the conch lock was not fitting right in my left ear. The gentleman said he would forward me more of those and he would forward me the medium-sized ear portion that goes inside your ear, and that was probably five weeks ago.

    We were traveling, so three days ago, I wrote back and said that it has been about at least a month. I didn't know if I should expect those to arrive or if it was lost somewhere in the system. They were attentive when still waiting for me to send my money and then after that, it's kinda like, "Oh, too bad." I wasn’t pleased with that. I've been a little bit disappointed with the service since the purchase but I would recommend Embrace.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 18, 2019

    I had some decrease in hearing as indicated largely by my wife for a few years. In retirement, I also joined a group called Lexington Storytellers and I found that I was increasingly struggling to hear particularly the kindergarten students as they would ask questions or make comments. Then when I would ask them to repeat, they were often intimidated. They would think they had asked a bad question. So I wanted to be able to hear them more clearly. My hearing exam showed that I had lost some hearing in the higher frequencies that are typical of young children. But the audiologist also said that I was in that in-between range where some people find that they gain significant benefit from their hearing aids but others feel like it doesn't do them any good. So she said it was my personal choice.

    I decided to go ahead and I was impressed with the material that I was reading about Embrace on the internet. One of the things that frustrated me though was that it was very hard to find good comparative information on hearing aids. Most people have only had one or two brands of hearing aids in their experience so they either like what they have or they don't but they don't have comparisons. On the other hand, when I called Embrace, I felt like I was getting sound information as opposed to a sales pitch. So that impressed me. They were also considerably less expensive than others and that appealed to me. Embrace operates largely online and their argument is that you pay the $150 to go, have the audiologist check out your hearing and let them know what the audiologist found then they would reprogram the product for you as you need it.

    They also said that what often happens is that there's a relatively small amount of money that actually goes into the hearing aid then the prices increase to cover the handling. They also said that you would often find that others would boost that price up. They would tell you you're getting a top-of-the-line hearing aid and therefore it's more expensive. To some extent, that's certainly true. But then the folks are likely to charge you even more and tell you that by paying more, you're getting free service.

    There are some people who might greatly benefit by sitting down with a hearing aid technician to walk them through things. But Embrace has online videos showing how to change the batteries and the wax guards, and I'm able to follow the directions. So in my experience, it has all worked the way they have suggested that it should work. So I'm pleased. I paid less than a thousand dollars for my hearing aids and as far as I can tell from talking with other people, they will do just about whatever other people are getting out of theirs.

    One of the reasons I was also willing to try Embrace was all of the reviews they had online. They were not all positive but everybody said that the company has been very quick to respond to their questions, and that has been my experience as well. Over the phone, they were certainly helpful in terms of telling me what I might expect. When I called to discuss things, they did a very good job as well. The technical person answered my questions and provided information. I sort of anticipated that at the end of that time, he was gonna turn me back to the sales force or try to push me to order right then but he didn't. He simply told me to get back with them if I had any other questions. So I've been very positively pleased with the relationship.

    I've also had emails from them telling me things I might try. I got an email suggesting that because of the way the batteries are designed, if when you first put them in, you take the little tab that covers the battery off and expose it to the air for a few minutes, that will increase the life span of the battery by 25%. And that's certainly in the range of what my experience has been. So that is one example of their follow-up and taking care of me.

    In terms of the hearing aids, I think the audiologist was correct. I'm not always sure whether I am benefitting from them or not. But there have been a couple of times that I've seen evidence that they're doing me some good. On Saturday mornings, I ride my bike while my friends are jogging and sometimes, that means that I am behind them rather than with them. Previously, I had found that it was increasingly difficult to keep up with the conversations. But since starting wearing the hearing aids, I've noticed that I'm much more engaged in the conversations. I am probably also more comfortable with the small children when I'm telling stories.

    The aids I've got are programmed for hearing in large conference rooms where I want to hear the speaker in front of me and mute the sounds behind me, and I think I can detect the difference. I am more comfortable in those situations when I change the program for that setting. There's also a setting that is supposed to mute road noises and when I tried that on one occasion, I found it easier to listen to the radio. The road noise was significantly less and that was even in a pickup truck with larger than usual tires where the road noise is greater than it would be in a passenger car. The hearing aids are helping me some and in situations that I value having better hearing. I've also been very impressed with how comfortable they are and I've told other people if they start looking for hearing aids, they ought to look at Embrace.

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    8 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 4, 2020

    I read about Embrace. Then, I researched and did my due diligence like any good customer would and bought a pair. I’m a very happy customer. The quality is wonderful. And based on what I’ve seen, my experience with local providers, I saved around $2,000 on the pair. I love them. My 45-day trial ended today and I’m keeping them.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 21, 2020

    I found Embrace Hearing through an online search and they said they're quality hearing aids at a cheaper price. I did some price-checking and they seemed to be cheaper. I just wasn’t sure how quality their quality was at that time, but you get the 45 days to try them out. So, I got them and I was happy with them. The guy there, Tim, is a real nice guy. He goes through and explains everything. I'm pleased with him. The customer experience is excellent. The only problem is it's online, so you can't talk to them face-to-face. If something is wrong, they send you a shipping label and you ship it back, and you get it back in a day or two. That wasn’t a big issue for me since I don’t wear them that much anyway.

    It's the first pair of hearing aids I have and when I first put them on, I'm hearing things that I didn’t even know existed, like the keys juggling in pocket. I have pretty severe hearing loss on a certain sound. It isn’t just an amplifier. I'm about down to 10%, and then all the sounds I could hear fine. But it worked out good. I'll have other people buying from them. Definitely, the price is right and they’re good hearing aids.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2020

    We don’t have an audiologist where we live so we needed to buy hearing aids online. We looked at a couple of different ones and the ones from Embrace seemed a little bit more professional than the others. The prices were similar, but Embrace is said to last up to 5 years while the other one we looked at said 2. If I contact them, I get quick customer service right away. Somebody contacted my husband within a few days of getting the hearing aids just to see how he was doing with them and gave him some advice on the best way to use it like where to sit in a restaurant to get the best use of them. They also have programs that automatically engage when he goes from one spot to another and he found that to be helpful. We’ve been happy with the Embrace hearing aids.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 11, 2020

    I had the upper range hearing loss, and I googled, “Why are hearing aids so expensive?” That was when I started doing some research on the cost and places where I could go that would decrease the cost. I did my research and came up with Embrace Hearing. This is the second set of hearing aids that I’ve gotten from them because I lost the first one. I’ve had hearing aids with them for six years now.

    I went to a professional audiologist and then two other places, and then the results of those tests were the same. I scanned the results, sent it to Embrace, and I got my hearing aids in seven days. They followed up a couple days later with a telephone call. I had a little bit of an issue with something because the little cover on it was a little too big for my ear canals, and they told me that they could work with me on that. They helped me find the right one that fits. I’ve been really, really pleased with them. I’m 62, and I’m living on a farm so I needed something I can really count on.

    There’s been a couple times that I’ve had to call them for different things. If they don’t answer right away, they get back to me in a very short period of time. Their email responses are great. The hearing aids that I have are so intuitive, even more so than the older ones that I had. I don’t even know that I’m wearing them. Embrace is absolutely worth checking it out because there’s something there for everybody that would like to have hearing aids.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 10, 2020

    I have an issue with tinnitus and I have some hearing loss. I like how Embrace Hearing has a program that addresses tinnitus better than many of the other companies I spoke with. I originally went to the local eye, ear, nose and throat specialists and they told me I needed to spend $6,500. I did my research and found for a couple of thousand dollars what was equivalent to what the local specialists were wanting $6,500 for. On the sales side, Embrace has been great. I have received two or three phone calls thus far from this doctor following up to hear my thoughts on the hearing aids. These hearing aids are great.

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    Embrace Hearing Company Information

    Company Name:
    Embrace Hearing
    City:
    Mountain Lakes
    State/Province:
    NJ
    Postal Code:
    07046
    Country:
    United States
    Phone:
    (888)-929-9555
    Fax:
    917-382-2742
    Website:
    www.embracehearing.com

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