Embrace Hearing Reviews

Not good, Trying to contact customer service. Why don't they answer their phones, called 4 times. No answer.

“We are not a large company. We are two people…” was the excuse I was given by the audiologist when I asked where the replacement domes were that I paid for a week prior but were not sent out. This was a good company when owned by their original founder. But as was explained to me by the audiologist after repeated unsuccessful attempts to be in touch, both by phone and email, the company was sold and the new owners don’t appear to be at all interested in anything remotely resembling customer service. Unfortunately, I now only have one working hearing aid, and may need to walk away from my substantial initial investment and try a new hearing remedy. Caveat Emptor!

I bought my hearing aids 2 years and 9 months ago. I've had great service until this past May 2, 2024 when I notified them I needed warranty service. It is now July 23, 2024, no reply on getting this done. I left 7 e-mail and messages, 5 voice messages. I got one reply that stated they are waiting for loaner hearing aids. Then an e-mail stating their phone lines were down for 3 and a half weeks, yet they had their answering was machine on, really (NOT!)? I stated that I would go viral should they continue to decide to ignore me, so I have. They DO NOT WANT TO SERVICE THEIR PATIENTS! There is no one there! There are plenty of internet hearing aid companies, so you should really look elsewhere because they will rip you off, big time!! Jeff W.

Embrace is an excellent company with excellent customer service and good follow-through. I have a contact there, who is one of the audiologists, and if I have a question or if something needs to be fixed, they call me back virtually instantly. Also, they send me a mailer so that I don't have to pay to send my hearing aids back and they replace it or repair it if it needs to be repaired. The hearing aids were half the price of what I was paying a private audiologist and as far as I can tell, it's a high-quality hearing aid.

I've had my Embrace Hearing for a little over three years now and I had some serious problems with them early on. Their waterproofing could be better. They were excellent for two months, and then I plowed the snow and they went crazy on me. They were squealing. Almost caused me some damage. But they fixed them. They had to go back a couple of times to fix them right. Since then, they've been good. I'm satisfied. Their audiologists are excellent too. Several times I've had to have them make adjustments and they were Johnny-on-the-spot with it. They got me what's called a Noahlink so my aids can be connected to the computer and they did a very good job of adjusting.

These have been the best aids so far but even better is the help Dr. ** has given me several times. Thank you Dr. **. I hope to be Embrace customer for the rest of my life. Keep up the good work, I will recommend Embrace to all my hearing aid friends. Hope to renew my aids in the future!

I've worn hearing aids for 10 years. I started with a different company and I lost one hearing aid and learned that I would have to replace both. That kind of sent me to look elsewhere because I didn't like their policy. With Embrace, they will replace one. This is my second pair of hearing aids from Embrace and I've been very happy. The price was reasonable and the service is great if I have any problems. I've been quite happy and customer service is very good. In the part that goes into the ear, there is a cone that can be changed and they sent me three different types. Once I decided which I liked, they would send me more of those. But I just replaced my hearing aids about a month ago and I don't like them quite as much as the first pair I had. They're a little larger behind the ear and I wear glasses with very lightweight frames and it can bother a little bit with the glasses on top of the hearing aids.

There are four programs that I can get in readily on the hearing aids. There's automatic. There's also a conversation in a crowd, and conversation in silence. But then every once in a while, I'll get the symbol for the Bluetooth, and I can do a range on it. Sometimes I can get the app up on my phone, but sometimes I can't. A lot of times, when you put the phone in your pocket, like if you're gonna walk down the beach and you put your hearing aids in, it'll cut on and off.

I've gotten great service from Embrace. I recommend them to my friends. Since using them, my hearing has improved. I can hear people. My hearing aids have four different modes and including volume control. Considering how small they are, it's amazing what technology can do. I could have gotten an option with Bluetooth to connect to the TV, but I don't really watch TV. So I didn't get that.

It's my mother who wears the hearing aids and she likes them. She can hear much better. Also, Embrace Hearing responds quickly.

My Embrace hearing aids are pretty good quality. I had to send both of them back and it wasn't difficult to get in contact with a person at Embrace. Their reps were pretty decent and cooperative. One hearing aid had a warranty issue and they took care of it. The other one would no longer charge and I had to pay 300 bucks to get it fixed. It took a couple of weeks to get the hearing aids back and at this point, their performance seems to be fine. I like their size and they have helped with my hearing loss. Also, I had a lot of problems with conversational speech and they helped me with that a lot.

Embrace Hearing had good customer service. I've called them twice in all these years and they got right back with me. They've done well. They're on top of everything. I was looking to find some wax guards and the person that I talked to called me back the next day wanting to know how it was and did I get the right product.

I've had the device for a couple of years now and I've had nothing but good experiences with Embrace Hearing. I accidentally ordered the wrong product and it went back yesterday. They're gonna replace it with the correct product at the same price. They do a great job.

I like Embrace a lot. They gave me advice on where to have my hearing tested. I had it tested at a local audiologist, but then I sent the report to Embrace and they used it to program the hearing aids that I bought from them. I don't like to replace batteries, both from an environmental standpoint and having to do it constantly, so I paid a little more for the rechargeable ones. The recharger works well, and my hearing aids can hold a charge all day long. I recharge them at the end of each day. If I stay up late and get close to midnight, I start to get little noises in my hearing aids to tell me that I need to put them into the recharger.

The rep from Embrace Hearing explained everything. She was quick and thorough and any time I needed anything, she was quick to return any email or call. Her professionalism is great. I feel like I've already made a relationship with her in the few phone calls that we've had. Our first phone call was long and we were really on the fence about this. I had been to a company here and they wanted $7,000 upfront. She was able to work with Pear Credit, which I've never used before. I feel like we've made a relationship more than the other companies just trying to sell me the product. I would tell others to give Embrace a try. They make you feel comfortable. Even though I haven't met the lady and I know she was across the country, I feel like we have a rapport.

Embrace was good. I got the one that's controllable by their app, and they're rechargeable. Every night, they get into the recharger. My hearing aid goes behind the ear, and I have some problems with that because my ear hurts. The wire going over the top along with the glasses that I wear irritates my ear, but I don't think that has anything to do with Embrace. It's the hearing aid itself. Besides that, I definitely hear more high-frequency sounds than I did before, so it helps.

I went to current providers in the neighborhood and I was getting appointment times which were a couple of weeks. I looked for alternatives and what was available online and found Embrace. I did some more intercepts research back and forth and decided to give them a shot. The quality and comfort of the hearing aids are fine. There's some jump in technology from my previous hearing aids, which is welcome and kind of refreshing. Being able to kind of program it to some extent through the app on my phone is helpful. But I haven't made too much use of it and I'm still kind of trying to get used to it to take advantage of those features -- the focused hearing, music versus others. Also, I'm not sure that the tinnitus app is really useful but it's not a show-stopper. Overall, I'm satisfied with the product.

I've only ever talked to one person at Embrace and she’s the one who called me back the next day. She’s also the one who reviewed my hearing tests and programmed the hearing aids for me. She has been absolutely wonderful. Previously, I had just a Bluetooth to connect to my phone and it worked. But it was intermittent as far as being able to hear everybody all the time. With the Embrace Hearing Aids, it's been more than excellent. It’s been very helpful.

My Embrace hearing aids are comfortable. After I take them off, I put it into the little box that they have and it automatically charges. I use the hearing aids in connection with my iPhone because I downloaded their app. There is a Bluetooth connection. When I click on the app and I have my earphones in my ears, it tells me that they're charged. It also allows me to go to three different default settings that they have. I can customize those default settings with them if I needed to. There's a crowded room setting too. If I'm in a crowded room, it adjusts for that kind of situation as opposed to listening to music. There are two music settings. I've tested it and it changes the quality of what you're hearing in your ear slightly.

I got the X950. It has Bluetooth for answering the phone. It has different programs, like for listening to music or having a quiet conversation. They're several thousand dollars, but they're still quite a bit cheaper than the traditional 6000 that you get from some audiologists. So it was moderately priced considering the quality is pretty good. Embrace is pretty good about getting back to me every couple weeks to see how things are going. They have an audiologist that does the calls.

I like Embrace because of the cost. They were less expensive and were about half the cost of what I would have paid had I gotten them somewhere locally. I liked the size too. They have the aids that go in your ear and that big thing that goes behind your ear. I wear glasses and I wear my hair short, so I didn't want that big thing behind my ear. I like the fact that mine goes in my ear. I got them over the internet during the pandemic. I live alone so I really wasn't able to test them well until I started going out amongst people. Even though I've had them for over two years, I haven't really been able to test them that much. I took a second hearing test online and found that my hearing declined.

My last three pairs of hearing aids came from Embrace. I really like the way they do business. They've always called me back when I called them. I talked with Dr. Pam at Embrace, and she made my hearing aids into BiCROS because my left ear is almost gone. The only problem that I'm having with the hearing aids is they won't stay charged long enough. She said it was because they were too strong. They had to be so strong. Before I got them changed, they stayed charged till I took them off at night. But now, about 8 at night, I have to take them off. So I had to put my new ones in, and the left one won't even stay in my ear. It's just a mess. So I'm having to use two pair of hearing aids at the moment. But overall, Embrace does awesome work.

I got a hearing test from a regular hearing place. I sent that in to the Embrace people and that was how they tuned my first set of hearing aids. Now, they do it online. You could do it with the headset, and they have a hearing test that they do on the computer. I'm happy with Embrace Hearing's service and their product as well. I hear things much better than I would if I didn't have the hearing aids. It's very hidden and in general, it does well. It's very comfortable too. I use batteries because sometimes I need to have these on for two or three days at a time without changing. I like that they operate as Bluetooth earbuds and I can talk on the phone on them. I can hear classes and music on them. I don't have to hold the phone. A downside is when you only have one pair of hearing aids and they don't work, you send them in, and you don't have hearing aids for a couple of days. I ended up buying another pair of hearing aids. In case I have to send one in, I would have the other available.

The customer service has been very good. They addressed the problem that I called in about. They sent me information that would alleviate the problem. I was glad that the hearing aids work as advertised. Embrace is economically priced. But they are as good as anything I've worn before.

I've been doing business with Embrace for about 10 years and I found them to be extremely reputable and always wanting to make things right. In two instances, they intervened with the manufacturer on my behalf and ended up providing me with new hearing aids when the manufacturer couldn't respond as quickly as they thought they should. The Embrace team is excellent and I appreciate the fact that they employ an audiologist, which some companies do not. For the quality of the product and the features, it's well-priced. The quality matches the cost. People who have some understanding of technology and are comfortable with using the internet should definitely go with Embrace and I have recommended them.

Embrace Hearing worked with the manufacturer to find a solution that allowed me to use my hearing aid with all 4 streamers.

I've had a pleasant experience with Embrace. With my new hearing aids, I can really hear. They're very comfortable. They have the Number 10 battery and they last four days.

I had a friend that recommended Embrace Hearing, and the sales rep I dealt with was very polite. She always kept on following up with me, and I can call her any time. I've been having excellent care with them. I took a hearing test and decided I wanted the Wi-Fi ones. I could answer a phone from them, and I have no problem with them at all. I'm more sociable now too. I can hear people when they're talking. I don't have to say, "What did you say?"

I can hear better with my Embrace hearing aids. I can hear my grandchildren better. They always speak so low I couldn't hear them before. I'm hearing a lot of different things now like the birds chirping when I have my hearing aids in. I took Embrace's hearing test right on the computer. It's nice. It worked well after I got the right earbuds.

I like their consistent professionalism and very prompt responses. Tim called each time. He was relaxed, spent a lot of time answering questions, and called on his own just to check how things were going. He started the process immediately. I was on my way flying out to Arizona soon and they were going to fulfill my order and ship it. They were gonna do it overnight so I could get it here in Wisconsin before I left. But he said there was no guarantee with the postal service that they really would do it overnight. They were willing to send it to some address that I was eventually gonna be out in Arizona and they jumped on that. When I got down there, the product was there. Everything went right. The cost I was happy with too. They were very reasonably priced and the service was more than I expected for an online service. I'm happy with Embrace.

I'm pleased with the hearing aids. I like the Bluetooth and the fact that it adjusts to my conditions without me having to adjust it manually. If there's wind noise, it'll compensate for that. I'm in a noisy restaurant, it will compensate for that and try to zero in on more just face-to-face listening. It's not perfect but I'm happy with it overall. I am hearing things better.

I went to an ear doctor to confirm that I had more hearing loss for the second set. And they did a hearing test. I emailed that to Embrace. They asked me a few questions. Within a couple of days, I had my hearing aids. The reps called multiple times after I got the hearing aids just to check on me and see if I had any concerns. There was one question I had. And they answered that. They were conscious about making sure that what they gave me worked to the best possible level that the product works.

I absolutely love the Bluetooth feature of the Embrace hearing aids. There was an improvement in my hearing since using the hearing aids.

I had bought some hearing aids here in town from a regular hearing aid dealer and they were around $6,000. It was under $3,000 from Embrace. I thought that was a good thing to start with because the hearing aids that I originally got for $6000 worked okay, but I had a lot of trouble with hearing in different areas. In a restaurant, people would drop a piece of silverware on the floor and it seemed to magnify the sounds rather than separate them. It made it also hard to understand what people were saying because everything was so loud. So then I bought for half price from Embrace Hearing and they were the same type of hearing aids that I bought from the dealer and they worked better, but I still had some problems with them. Then, Embrace came out with a new hearing aid that fits right in the ear. So, there wasn't anything that went behind my ear that you could see. It was inside, and I find that they're a lot better but I also found that it was hard to keep them in.

I had to go in for my DOT physical and failed the hearing. I had a week to get it done before my physical went through. I googled hearing aids and the DOT recommended Embrace Hearing. I read the reviews and called. They reached out and everything was done. They've been very supportive. I got my hearing aids in January and there have been a lot of differences. One is that I keep working. My hearing aids are behind the ear and they're comfortable. But sometimes it's hard to hear with them. But I'm learning. It's an adjustable thing. I highly recommend Embrace based on all the help.

I took the online hearing test on Embrace Hearing’s website. It was administered by Sonic Cloud. The result was only displayed as a number. No audiogram with thresholds was provided. Based on this, Embrace Hearing made a recommendation. I called and asked what my specific hearing loss was. The person said he was not able to give me that information. I asked how I was to know if their hearing aids would meet my needs. At that point he gave me a general idea of what my hearing loss was.

We had an excellent experience with Embrace. We supplied them with the audiology report. They looked at that and asked us questions about what things were most important for my husband to be able to hear or situations that he would be in. They also followed up several times to make sure that the sizes of the ear domes are correct. Made him check and use different ones to be certain before sending out multiple ones to go with the hearing aids. Because initially, they just came with a selection. Then they sent a year's worth after we selected which one was best for him.

With my Embrace hearing aids, I have slightly better understanding in noisy situations. The reps are excellent. They do everything they say they're gonna do.

The hearing aids from Embrace fit okay but they didn't help me all that much. I haven't used them for quite a while. I'm a teacher and I got them so that I can hear my students better. But they didn't seem to work in the classroom very well. They didn't minimize the interference of outside noise.

Embrace Hearing was the first one I'd seen that had the hearing aid I wanted, connect to my phone and change the volume, et cetera. My dog ate my first hearing aid. They gave me my second one with no cost to me. I like them. They were helpful, from the doctor to the customer service.