Embrace Hearing

I went to an ear doctor to confirm that I had more hearing loss for the second set. And they did a hearing test. I emailed that to Embrace. They asked me a few questions. Within a couple of days, I had my hearing aids. The reps called multiple times after I got the hearing aids just to check on me and see if I had any concerns. There was one question I had. And they answered that. They were conscious about making sure that what they gave me worked to the best possible level that the product works.

I went online and I did a couple of the hearing test. Embrace was the only one that followed up with me. They took time to explain to me what tinnitus was and I knew how it sounded, but they took time to explain to me what the brain was doing to cause that sound in my head, and nobody had ever took time to explain that to me before. The rep told me that she could put what she called white noise, which I had never heard of before. That would counteract that cricket sound in my head when I wasn't hearing other things. It makes a big difference. She asked me the sounds that I like to hear, and I told her I'd like to hear rain but no thunder. So, if I'm in a very quiet place now, instead of hearing crickets, I hear a soft rain fall. It is nice, and I don't get agitated. It’s very soothing.

I've been very satisfied with my Embrace hearing aids. When I got them, they sent me a good supply of batteries. I talked to them on the phone later and they sent me an additional pack of covers for the little squeaky earbuds. There was a small learning curve on getting the ear pieces set in my ear. But having the speaker right in your ear is so much better than the other ones that uses sound tube. The Embrace hearing aids are also very comfortable. I gotta be careful not to leave in my ear when I go take a shower. I love the Bluetooth. My girlfriend told me, “It sounds like you're sitting here with me.” It works great both directions. I wanted to download the app so that I could control the hearing aids from the phone. But I can't do that ‘cause my phone won't let me download anything.

The Bluetooth is simply wonderful because I’m on the phone a great deal. I’m a therapist and I need to hear what people are saying. It has made everything so much more possible. The customer support at Embrace Hearing has been remarkably good. I’m frustrated with the app from my telephone. Every once in a while, it somehow disconnects itself and I had recently called. I told Jim, the rep, to send me the instructions in writing so that I don't have to worry the next time this happens. And he did. I did not have time to deal with it that day and the next day, I put them on, and the things were working, even though I hadn't removed the app and reinstalled it. A second time quite recently, for a few hours, it didn't work again and it corrected itself somehow. Whether that problem is in my iPhone or in the app for the hearing aid, I don't know. But it is a nuisance.

A friend of mine told me about Embrace because I have ear problems. He was having problems too. He researched it and he really sold me on the product so I went with them. My insurance paid for them so it was awesome. I am very pleased with Embrace and I have told a couple of people about them. Everything is fine and I love them. It's just unfortunate that I have that ear problem that I've had since I was a child so I can only wear them once in a while. Right now, allergies are really big for me, so I can only wear one. But it works and I can hear.

I had to go in for my DOT physical and failed the hearing. I had a week to get it done before my physical went through. I googled hearing aids and the DOT recommended Embrace Hearing. I read the reviews and called. They reached out and everything was done. They've been very supportive. I got my hearing aids in January and there have been a lot of differences. One is that I keep working. My hearing aids are behind the ear and they're comfortable. But sometimes it's hard to hear with them. But I'm learning. It's an adjustable thing. I highly recommend Embrace based on all the help.

I took the online hearing test on Embrace Hearing’s website. It was administered by Sonic Cloud. The result was only displayed as a number. No audiogram with thresholds was provided. Based on this, Embrace Hearing made a recommendation. I called and asked what my specific hearing loss was. The person said he was not able to give me that information. I asked how I was to know if their hearing aids would meet my needs. At that point he gave me a general idea of what my hearing loss was.

We had an excellent experience with Embrace. We supplied them with the audiology report. They looked at that and asked us questions about what things were most important for my husband to be able to hear or situations that he would be in. They also followed up several times to make sure that the sizes of the ear domes are correct. Made him check and use different ones to be certain before sending out multiple ones to go with the hearing aids. Because initially, they just came with a selection. Then they sent a year's worth after we selected which one was best for him.

With my Embrace hearing aids, I have slightly better understanding in noisy situations. The reps are excellent. They do everything they say they're gonna do.

The hearing aids from Embrace fit okay but they didn't help me all that much. I haven't used them for quite a while. I'm a teacher and I got them so that I can hear my students better. But they didn't seem to work in the classroom very well. They didn't minimize the interference of outside noise.