Embrace Hearing

Embrace Hearing

 4.7/5 (394 reviews)
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  • 1 stars
Embrace Hearing

About Embrace Hearing

Since 2011, Embrace Hearing has been providing premium, custom programmed, high performance hearing aids at less than half of the retail price. As an online business that is based in the U.S. with shipping worldwide), the company delivers the latest hearing aid technology starting at $899 per ear.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • 45-day free trial
    • Rechargeable and Bluetooth options
    • Custom audiology programming

    Cons

    • Online only

    Bottom Line

    Embrace Hearing offers behind-the-ear and completely-in-canal hearing aids in multiple performance levels and colors. The company is online only and has fair, transparent pricing, three-year warranties and friendly customer service.

    Embrace Hearing Reviews

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    Page 2 Reviews 5 - 35
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2022

    I had my first pair of hearing aids for seven years and they finally pooped out. I’ve had this new pair from Embrace Hearing for maybe three months. I got the top-of-the-line product even though they’re not rechargeable. I talked to a gal who referred to herself as Doctor and she was very helpful in helping me program my smartphone to control my hearing aids. Every time I talked to her, she said she was gonna send me a free package of the cones or a new package of wax guards and I felt good about it. I enjoy being able to hear better and in higher frequencies through my hearing aids. So, it's been good.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 23, 2022

    My Embrace hearing aids seem to work very well. I like them. Also, customer service is very good.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 19, 2022

    My son-in-law was anxious to communicate with me again. He knew someone that had used Embrace and he took care of the cost of that for me. I'm delighted with this product. Friends have asked me about this product and I tell them it's life-changing. I couldn't hear anything before and then I could. Nobody should live without being able to hear. Embrace is a very good product.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: June 22, 2022

    I've tried three companies so far and I'm going to try some more. I like the Embrace hearing aid but there are a few things that I don’t like about it. I wasn't pleased with the quality compared to one of the others that I had tried. Also, when I'm watching TV, I get a notice on my phone, and it changes the volume. It’s annoying. But they were cheaper and the Embrace team did a good job. They helped me decide what I needed.

    Embrace Hearing response

    Hello Robert - Thank you for taking the time to provide this review. I am so sorry this didnt work out for you. The aids you purchased from us are the top of the line model from the world's leading manufacturer so I suspect we just needed to make a simple adjustment for you. We can do that remotely - it takes about 5 minutes. You just needed to let us know the issue so we could correct it for you. We are available 7 days a week at (888) 929-9555. Regardless, we wish you the very best in finding a solution for your hearing loss.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 16, 2022

    When I was on my phone researching stuff, Embrace gave me the best information on their product. It went into detail through a lot of stuff. I was happy with them. The audiologist that I was dealing with was super. But the big issue is that I drive a truck and the hearing aids were worthless in the truck. They're trying to get that straightened out because there's so much noise in the truck and it's overwhelming the hearing aids.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 11, 2022

    So far, the Bluetooth features have been outstanding with just one exception. I listen to books and I can turn the hearing aids off of the earphones, but I can't turn them back on again. I was told at one point in time that was possible. But from checking with everybody else, it's not.

    Embrace Hearing response

    Hello Richard - Thank you for taking the time to write this review. It is true that although you can stop listening to your book by pressing a button on the hearing aids, you are not able to re-start it that way. If you want to temporarily stop listening to a book, the best thing to do is pause the book (on your phone) and then re-start it on your phone.

    Embrace Customer Care

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 25, 2022

    A friend referred me and I'm very happy with Embrace Hearing. It's almost like you can't wait to put your hearing aids in in the morning when you get up so you don't miss anything. I'm very satisfied with their customer service too. I feel as though I can call and talk to any of the doctors and they'll listen and try to solve the problem. They respond within 24 hours and that's trying to get ahold of them on the weekend. During the week, they're there all the time.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 18, 2022

    My Embrace Hearing aid is behind the ear and it's rechargeable. I can hear better since using it. The rep has also been wonderful working with me. I'm amazed she's put up with me this long.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 5, 2022

    I've been to other places and Embrace does a follow-up. I'm very pleased with the service and I recommend them to anybody.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 27, 2022

    I got the Embrace hearing aids with the batteries. They work as good as some of the other ones that I previously had but the Embrace ones were cheaper.. I like them and I can hear a lot better.

    2 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 19, 2022

    I liked the reviews and rating for Embrace Hearing. They were very friendly and tried hard to make it work for me. I got their in-ear Nano model and I like that it's adjustable by the phone easily. The cost was reasonable compared to other hearing aids of that quality. The hearing aid has made it a little bit easier to hear in the classroom, which was the reason I bought them. It may not be quite strong enough in the classroom but that is a personal preference.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 4, 2022

    I had trouble with hearing individuals talking and when I was in a crowd or in a restaurant or just around a lot of people talking. I couldn't make out what any one person was saying. But with the hearing aids, I haven't noticed that problem at all. I can sit and talk and I can make out what people say and it's delightful. It's clear and helpful. The doctor at Embrace has called me and kept in touch to see how things were going. When I had a problem, she helped me then. I like the follow-up that I got from her. She cared whether or not they were fitting and doing well and checked to make sure there were no problems. I really like that kind of service. When I lost my hearing aid, Embrace was very helpful in providing a second pair. I had to buy new ones but I got a discount.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2022

    I had a little bit of difficulty hearing conversations. I gave Embrace Hearing a try. I like the ability to select the different modes on it and change volume levels. The Bluetooth connection is to adjust the volume and change the modes. But I can't hear phone calls or anything through it. I don’t often wear my hearings aids. Before I tried Embrace, I had some Eargos. Although I didn't necessarily like the sound correction, the Flexi Palms on the Eargos were much more comfortable in my ears and they stayed in my ears better. The Embrace ones tend to slide out a little bit. The one on my right ear will eventually work its way all the way out so I push it back in. I tried the different sleeves that go on them and I tried all the different sizes. On the whole, Embrace had good service and good hearing aids. I told my brother that.

    Embrace Hearing response

    Hello Chris - We were sorry to hear you are having some issues. When we last spoke it seemed like everything was going very well. One of our Audiologists will call you shortly to resolve these issues. In future, please call us anytime, 7 days a week at (888) 929-9555.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 10, 2022

    The hearing aids I had before were a popular brand name. However, they were basic so they didn't have all the features that Embrace Hearing has. The cost was a little high in comparison to others, but I got the quality and the features that I wanted. Embrace Hearing offered the latest technology and has Bluetooth. I could increase or decrease my volume with my iPhone. I also like that it does streaming. A lot of times, I could take my calls without having Bluetooth in my ear, so it eliminated that for me because I was having trouble adapting to those.

    I also liked the feature that they reach out to me in the sense that if there's a problem. I was having a little difficulty one time because the loudness was causing some issues. They said that they would do a one-time adjustment. They did their thing remotely and it worked. They also did a couple other follow-up calls to see how I was doing with it and if there were any problems and for me, it went smoothly. In my first hearing aid, I went to an office. The person did the examination and tweaked the hearing aid for me. So, I liked the fact that they could adjust my hearing aids remotely and that was a big feature. I would definitely recommend this to other people.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 2, 2022

    Embrace Hearing has been great. I've never had better service. I was referred by a bunch of my colleagues and friends who’ve had their Embrace hearing aids for years and haven't had a problem with them and were very happy with them. My wife was sick of listening to me or me not hearing her. So, I called them. I had an audio test. I sent it to them. I talked to the doctor there about three times. She kept on calling, checking on me and made sure I was okay.

    My hearing aids are working great. I got the ones you can't even see. They're deep inside my ear. People don't even know I have them on. Why spend $5,000 or $6,000 to go to Beltone or one of the hearing aids places when you can get the exact same hearing aid for a quarter or a third of the price at Embrace? They're a good company, and it’s a personal relationship. Tim, the guy in engineering, calls me. Pam, the audiologist, calls all the time. They're right on it. They want to make sure you're happy.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2022

    I liked the Embrace product that they were selling because I wanted to get in-the-ear hearing aids. The hearing aids I had before were over-the-ear. The problem with that is every time I put my mask on or my glasses that I have to take everything out and start over again. So, that's why I chose the in-the-ear and I'm very happy with them. I've got myself a good product. The quality and the price are excellent compared to other places.

    I have the app that I follow and I can see how my battery life is in both ears. I also like being able to increase the hearing aid if I'm watching. But the in-the-ear hearing aids were making my ears very itchy. I contacted them and they gave me a solution for that. It's a cream. I put a little dab on the tip of the hearing aid when I put it in my ear and it works beautifully. I also wanted to talk to them about the battery life, how long I would expect the batteries to last and they were very helpful.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2022

    I’m not too comfortable to have my Embrace hearing aids all day long in my ear. I feel pressure, especially on my right, and then I have to take it off. If I don’t, I get pain on my right ear. I tried to get used on this thing in my ear. It’s very hard, but I try. Also, every week, I have to change the battery. The remote goes off very quickly. The battery goes off very quickly. I think it’s gonna become very expensive to keep it.

    Embrace Hearing response

    Hello Cosima - We were very sorry to read this. We will contact you today to correct these issues - there should be no pain ever. Also - in future - anytime there is ever an issue with discomfort (or anything else) please call us anytime at (888) 929-9555. We are here 7 days a week.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 25, 2021

    The Embrace hearing aid is 100% awesome. It's the best hearing aid I've ever had. I usually have a bunch of hearing aids that I have laying around, even the cheaper ones for 100, 200, 300. When Embrace came along, they put something right in the middle. It's not a $400 hearing aid, but it's not $3,000 either. It's affordable and you can make it work. For what you give and for what this hearing aid does, it’s a beautiful thing.

    The crazy part about this is its capability of being on the phone. The other ones, I have to keep taking them out. They're not as good as this. When I got this, I thought I won't use it all the time but I got no choice anymore because I want nothing to do with the other ones. Once in a while, in a restaurant, I might put it at a minus four because it'll bring up the voices a little bit more across the tables and it seems to work for whatever that is. On everyday life and wherever else I go, it's always minus five. Everything else is too powerful. If you get to zero, you'd give yourself a headache. You would have to be almost completely deaf to use zero.

    I had emailed Embrace and asked what would be the chance of me being able to take a chance on the C Series which is not supposed to be as powerful as the ones that I'm using now. It would be nice to have two different types. Sometimes, when you constantly put this behind the ear, then it gets a little funny too. You wanna give behind your ear a rest. But they wanted me to feel this one out. On those other hearing aids, you can't do anything yourself. You can't touch it. You gotta keep going back and if it doesn't work, you gotta make an appointment. You gotta sit there all day and wait for them to come out. Especially now with all these masks, that's the worst thing. But Embrace came up with this remote control thing. I do it through my phone. It's much easier to just scroll through the phone, touch it and put the volume. The app is another beautiful thing.

    What I also liked is that I'm allowed to buy one. They said, “Your hearing’s bad, and you could use two, but we'll sell you what you want.” I said, “Sell me the one and let me say what I got, and then we'll see.” It leads me to feel like I have another step. As you get older and your hearing gets worse, you wanna always feel like you're not at the last step. What Embrace also did which was really cool was by having this online hearing test, it allowed me to take the test and set up the hearing aid to the best I could. The only thing is the battery doesn't last as long as some of the other ones I had. Nevertheless, I recommended this to anybody that's got issues. It's very comfortable. I hope that Embrace stays around because they're good for me. They help a lot of people.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 24, 2021

    I got the model Charger from Embrace and the hearing aids help me to hear better. I can hear people far away now compared to what I used to. I like that the Bluetooth is attached to my phone and I could make the volume go up, and the way it teaches you how to do it. The customer service rep called to see how I liked my hearing aids. I told them I liked them and they said to give them a call if I needed any help. I kept their phone numbers on my answering machine. If insurance doesn’t take care of the cost, the hearing aid will be expensive but if they do, it will be nice.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 23, 2021

    I've enjoyed the hearing aids. Embrace left me a message a month after I had them. They made sure the hearing aids were okay. And I got an email a couple of weeks ago saying that the wax guards I buy every three months should be replaced and to keep the hearing aids clean, so I do. These hearing aids are better than the other ones that I had. I'm amazed at how much clearer everything is. Because they actually work and sound better. I can hear words I was missing.

    I had battery ones before. They last five to six days for the batteries go bad. But they didn't Bluetooth and anything else. That stuff wasn't out then. No place in Embrace's ads say that if you're using Bluetooth or just because they Bluetooth back and forth with each other, the batteries have half the life as what ones without that did. I have to change the batteries in three days. And that is with turning off my phone from being able to receive it, or the TV being able to receive it. The only thing I do with the Bluetooth is adjusting on my phone. And that is the happiest thing I like, is being able to adjust the mids, basses, and my trebles on the phone because some shows are just not good, and I can make it to where I can hear things better. I don't know if it was better to pay the extra 400. It's probably still cheaper to buy batteries over the life of what they're expected, but just the inconvenience. I just carry a package of batteries in my pocket all the time.

    Considering that it would be 4,500 for Beltones, obviously at 24 something, Embrace was a much better deal. And I like the fact that they have a three-year warranty on them. Beltone had a year or so. But you kept going in every couple months, and they would change out the wax guards and do different things to them, and clean them up. But if there was something major, I would have to pay for it myself after the year. I've recommended Embrace to four people already.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 22, 2021

    Everything has been great. The rep was very helpful and the hearing aids are very nice.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 21, 2021

    I bought the hearing aid a few years back from Embrace Hearing and it worked perfectly well for me. So, considering the outrageous price that most of these places locally want to charge, I decided to go with Embrace because I felt their hearing aids were as good as the ones that they were trying to sell me for several times as much. Dr. Pam has helped me a bit, and everything I’ve talked to her about, she has helped me. Everything has worked out well as far as my experience is concerned.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 17, 2021

    The quality of Embrace is very good. I talked to the owners a couple of times about domes and sending new different ones as I was trying to get used to them. They did all of that. So I've become accustomed to using dome-wise. And they're good. I wear them most of the day every day. I just reordered some wax filters that are being sent to me.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 11, 2021

    Embrace Hearing is doing the best they can. The device works fine.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 2, 2021

    Embrace is a nice company and Tim, the owner, was a nice person. I've spoken with him. They have a nice approach. They're responsible, responsive, and they're an honest product. It's a little more costly than some of the others, but, marketing is marketing. However, we returned the hearing aids as they didn't satisfy me.

    One of the things that you really need when you get hearing aids, is that you need to get the real ear measurements, and that can only be done if you have the equipment and do it in an office setting. The other thing is that it's difficult to do things with Zoom, trying to connect with something like a hearing aid over the internet. Compared to the rest of the market, they're all overpriced. Product is very similar to the other products in the class. There are some products that are more or less popular.

    Most people don't know how their hearing aids work. The products have features. I know how they work, and so I want some of the features. The feature right now that I have, as an example, when somebody calls, all I have to do is tap my ear twice and it connects to my cellphone that's lying in the living room. I tried another brand that went for about $2000 and they gave you a three-year warranty with an audiologist on Zoom. That was the closest thing to real life that I've experienced and the product was not so bad either.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 27, 2021

    I wanted to try in-the-ear hearing aids. Embrace seemed to have something that would work very well so I gave it a try. They seemed to be on top of things. I have in my mind to give them a call here shortly about the sound from the TV. I'm not pleased with what the TV sound I'm getting. And I understand. I know that hearing aids change the sound, but I would like for them to work a bit better when I actually am watching TV. Everything else, I've worked out the kinks that allows me to hear the way I should. But so far, I’m fairly happy.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 18, 2021

    The hearing aids that Embrace had available to them were higher quality than the ones that Audicus was offering. I could be happier though. I'm still working with their technicians and they're sending me updates, which come through my phone and automatically get employed into my hearing aids, so that's very cool.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2021

    They called us and I was satisfied with the questions I asked the team at Embrace. Then they said we could try them and if it was still in 60 days and if I didn't like them, I can return them. But we haven't had to do that. I'm pleased with them. I had another set for almost four years. Naturally, technology improves every year. This time with Embrace, I was thrilled because they programmed it into my phone. They also showed us how to program it on the phone, so if I wanna change anything. I had batteries before in the other one. This one is rechargeable.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 30, 2021

    Pat, a rep from Embrace, explained things to me. My hearing loss was bad and I got a hearing aid for the inner ear. She came in and programmed it for me. Since then, it has been adequate though Embrace should come up with a way so you don’t have to buy batteries every time it runs out. The purchase made my marriage a lot better. My wife is not yelling at me as much as she used to.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 29, 2021

    I wear the hearing aids in certain meetings I go to and when I go bowhunting. This weekend was the first time I used them for bowhunting. I went to the woods and I turned the volume way up on them, and I was amazed at what I could hear. I'm hearing the birds and the crickets. I really like them. But I noticed that when I have them in and I'm talking on the phone, there's something about them. So I have to pull it out of my ear and then talk on the phone.

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    Embrace Hearing Company Information

    Company Name:
    Embrace Hearing
    City:
    Mountain Lakes
    State/Province:
    NJ
    Postal Code:
    07046
    Country:
    United States
    Fax:
    917-382-2742
    Website:
    www.embracehearing.com