Embrace Hearing Reviews

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About Embrace Hearing

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Since 2011, Embrace Hearing has been providing premium, custom programmed, high performance hearing aids at less than half of the retail price. As an online business that is based in the U.S. with shipping worldwide), the company delivers the latest hearing aid technology starting at $899 per ear.

Visit embracehearing.com
Pros
  • 45-day free trial
  • Rechargeable and Bluetooth options
  • Custom audiology programming
Cons
  • Online only

Embrace Hearing Reviews

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    Page 2 Reviews 40 - 70
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 16, 2023

    I went online and I did a couple of the hearing test. Embrace was the only one that followed up with me. They took time to explain to me what tinnitus was and I knew how it sounded, but they took time to explain to me what the brain was doing to cause that sound in my head, and nobody had ever took time to explain that to me before. The rep told me that she could put what she called white noise, which I had never heard of before. That would counteract that cricket sound in my head when I wasn't hearing other things. It makes a big difference. She asked me the sounds that I like to hear, and I told her I'd like to hear rain but no thunder. So, if I'm in a very quiet place now, instead of hearing crickets, I hear a soft rain fall. It is nice, and I don't get agitated. It’s very soothing.

    I got the best hearing aids they’ve got. I got the Bluetooth. They ask you what type of phone you have, if you have an Android or Apple, and I have an iPhone, and they're Bluetooth enabled. I can listen to my music and not bother anybody in the house with my units. When I answer the phone, I just reach out and touch the button on my hearing aid and start talking. If you're going through the grocery store talking, people look at you like you're crazy because my hearing aid’s behind my ear but they don't see it. I didn't realize how deaf I was until I got my hearing aids. I was reading lips and I didn't know it. When they told me what was going on, and that they could stop that tinnitus, I cried.

    When I take these hearing aids out at night, it sounds like the volume of the world goes down. Embrace has followed up with me, too. They ask if there's anything they can help me with. They've been very good. They have changed my life.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Jan. 10, 2023

    I've been very satisfied with my Embrace hearing aids. When I got them, they sent me a good supply of batteries. I talked to them on the phone later and they sent me an additional pack of covers for the little squeaky earbuds. There was a small learning curve on getting the ear pieces set in my ear. But having the speaker right in your ear is so much better than the other ones that uses sound tube. The Embrace hearing aids are also very comfortable. I gotta be careful not to leave in my ear when I go take a shower. I love the Bluetooth. My girlfriend told me, “It sounds like you're sitting here with me.” It works great both directions. I wanted to download the app so that I could control the hearing aids from the phone. But I can't do that ‘cause my phone won't let me download anything.

    I invested $2,500 in the hearing aids which was $1,000 cheaper than anything else I liked to look at. It’s a lot of money, but it's worth every last penny of it. I could hear birds and hadn't heard birds in years. It was a very moving experience. It darn near brought tears to my eyes. I've already told other people about Embrace, how happy I am, and how much they've helped me out.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Dec. 18, 2022

    I tell everybody about Embrace Hearing because they're so much more reasonably priced than going to an audiologist's office and their customer service is phenomenal. I've worked with Tim for six years. It seems to always be him that responds and he's there so quick. Also, my son likes the hearing aids. They're comfortable and he feels like he hears well.

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    Customer ServicePriceStaffRates

    Reviewed Dec. 17, 2022

    I've had a good experience with Embrace. The customer service representatives are extremely good. I priced hearing aids in several different places and there wasn't any question that the prices that they offered were far less than most anywhere else that I had inquired. I live in Savannah, Georgia and there are two big hearing aid places here that I went to. They were talking about the same kind of hearing aids that I received. They were talking about 3,000 for each hearing aid, so you talk about $6,000 for a pair of hearing aids, where I was able to get the ones from Embrace for a little under 3,000.

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    Customer ServiceOnline & AppStaff

    Reviewed Dec. 11, 2022

    My hearing was very severely damaged and I contacted Embrace Hearing nine years ago, and got my first set of hearing aids from them. I was satisfied with the hearing aids and the whole process in purchasing them. The new ones I have are much better than the old ones. And it makes a big difference for me. These are beyond my expectations and I'm very satisfied with them. I've got the Bluetooth-enabled hearing aids, so any notifications that I get on my phone, through my security system, Alexa comes into my hearing aids. So I like them. They're clear. I have called Embrace about adjusting the treble on it, which they've done once already. They told me to give them a call back in about a month and they would readjust them. So, they've been very helpful.

    The hearing aids are fantastic. I'm hearing sounds that I didn't hear before with my old hearing aids. I had a small water pump I made for a hummingbird bath. I was at least 50 feet away, if not a little further, and I could hear this noise. I didn't know what it was. I thought it was my pool pump running, so I walked back to the pool. As I did, I passed the small water pump and it was then I realized I was hearing the gurgling noise of that little bit of water from 50 feet away. It's amazing. I have them turned down most of the time, because the sound is clear and it is loud. It benefits me because I can hear people in the background talking. These are omnidirectional, so I don't have to be standing there looking at them and watching their lips move to understand what's going on around me.

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    Staff

    Reviewed Oct. 9, 2022

    I had my first pair of hearing aids for seven years and they finally pooped out. I’ve had this new pair from Embrace Hearing for maybe three months. I got the top-of-the-line product even though they’re not rechargeable. I talked to a gal who referred to herself as Doctor and she was very helpful in helping me program my smartphone to control my hearing aids. Every time I talked to her, she said she was gonna send me a free package of the cones or a new package of wax guards and I felt good about it. I enjoy being able to hear better and in higher frequencies through my hearing aids. So, it's been good.

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppMaintenanceStaffTimeliness

    Reviewed Sept. 30, 2022

    The Bluetooth is simply wonderful because I’m on the phone a great deal. I’m a therapist and I need to hear what people are saying. It has made everything so much more possible. The customer support at Embrace Hearing has been remarkably good. I’m frustrated with the app from my telephone. Every once in a while, it somehow disconnects itself and I had recently called. I told Jim, the rep, to send me the instructions in writing so that I don't have to worry the next time this happens. And he did. I did not have time to deal with it that day and the next day, I put them on, and the things were working, even though I hadn't removed the app and reinstalled it. A second time quite recently, for a few hours, it didn't work again and it corrected itself somehow. Whether that problem is in my iPhone or in the app for the hearing aid, I don't know. But it is a nuisance.

    They said that if something breaks down, I can go to the hearing aid store but turns out there is no such place on the North Shore. So far, I've been able to call for anything that didn't work and Embrace has led me through whatever I needed to do to get it up to par. But I am annoyed that I don't have that office because I can't function without the hearing aids. Still, when I call, Embrace has been simply wonderful about getting back to me on a weekend, late at night. In that respect, I wouldn't fault them. And I wouldn't want anyone to get the impression that by and large I’m not happy, because I am.

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    Customer Service

    Reviewed Sept. 23, 2022

    My Embrace hearing aids seem to work very well. I like them. Also, customer service is very good.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed Sept. 3, 2022

    A friend of mine told me about Embrace because I have ear problems. He was having problems too. He researched it and he really sold me on the product so I went with them. My insurance paid for them so it was awesome. I am very pleased with Embrace and I have told a couple of people about them. Everything is fine and I love them. It's just unfortunate that I have that ear problem that I've had since I was a child so I can only wear them once in a while. Right now, allergies are really big for me, so I can only wear one. But it works and I can hear.

    I used to be a switchboard operator. I could not answer the phone with the headset because it would bother my ears. I can't wear my hearing aids all the time. I find that if I wear the right one by itself, I'm fine. The right one is the one that's okay. It's the left one that gives me problems. I have enough hearing with that one that I don't even have to worry about putting the other one on.

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    Customer ServicePriceStaff

    Reviewed Aug. 19, 2022

    My son-in-law was anxious to communicate with me again. He knew someone that had used Embrace and he took care of the cost of that for me. I'm delighted with this product. Friends have asked me about this product and I tell them it's life-changing. I couldn't hear anything before and then I could. Nobody should live without being able to hear. Embrace is a very good product.

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    Customer ServicePriceOnline & AppStaff

    Reviewed June 22, 2022

    I've tried three companies so far and I'm going to try some more. I like the Embrace hearing aid but there are a few things that I don’t like about it. I wasn't pleased with the quality compared to one of the others that I had tried. Also, when I'm watching TV, I get a notice on my phone, and it changes the volume. It’s annoying. But they were cheaper and the Embrace team did a good job. They helped me decide what I needed.

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    Customer ServiceOnline & App

    Reviewed June 16, 2022

    When I was on my phone researching stuff, Embrace gave me the best information on their product. It went into detail through a lot of stuff. I was happy with them. The audiologist that I was dealing with was super. But the big issue is that I drive a truck and the hearing aids were worthless in the truck. They're trying to get that straightened out because there's so much noise in the truck and it's overwhelming the hearing aids.

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    Staff

    Reviewed June 11, 2022

    So far, the Bluetooth features have been outstanding with just one exception. I listen to books and I can turn the hearing aids off of the earphones, but I can't turn them back on again. I was told at one point in time that was possible. But from checking with everybody else, it's not.

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    Customer Service

    Reviewed May 27, 2022

    When Embrace did a hearing test for me, it showed that my hearing was not so bad. But they took the time to figure out what was going on because they believe something was going on instead of saying, "Oh, well, it's not on your test. It was wrong." I got the X series because I wanted to make sure I had to be able to use my cellphone in my business life. So that freed me up to use my cellphone hands-free. I haven't mastered it yet because I still answer from my phone. But it's wonderful, especially while I'm driving or at work. I can hold a normal conversation and people can hear me better than they actually hear me when I'm just using the phone. I'm not missing conversations and just saying, "Yeah, okay, don't know really what's going on." Also, I can keep my TV at a normal level and still be able to hear what's going on on the TV.

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    Customer ServicePunctuality & Speed

    Reviewed May 25, 2022

    A friend referred me and I'm very happy with Embrace Hearing. It's almost like you can't wait to put your hearing aids in in the morning when you get up so you don't miss anything. I'm very satisfied with their customer service too. I feel as though I can call and talk to any of the doctors and they'll listen and try to solve the problem. They respond within 24 hours and that's trying to get ahold of them on the weekend. During the week, they're there all the time.

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    Staff

    Reviewed May 18, 2022

    My Embrace Hearing aid is behind the ear and it's rechargeable. I can hear better since using it. The rep has also been wonderful working with me. I'm amazed she's put up with me this long.

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    Customer Service

    Reviewed May 5, 2022

    I've been to other places and Embrace does a follow-up. I'm very pleased with the service and I recommend them to anybody.

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    Price

    Reviewed March 27, 2022

    I got the Embrace hearing aids with the batteries. They work as good as some of the other ones that I previously had but the Embrace ones were cheaper.. I like them and I can hear a lot better.

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    Customer ServicePriceStaffRates

    Reviewed March 19, 2022

    I liked the reviews and rating for Embrace Hearing. They were very friendly and tried hard to make it work for me. I got their in-ear Nano model and I like that it's adjustable by the phone easily. The cost was reasonable compared to other hearing aids of that quality. The hearing aid has made it a little bit easier to hear in the classroom, which was the reason I bought them. It may not be quite strong enough in the classroom but that is a personal preference.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 4, 2022

    I had trouble with hearing individuals talking and when I was in a crowd or in a restaurant or just around a lot of people talking. I couldn't make out what any one person was saying. But with the hearing aids, I haven't noticed that problem at all. I can sit and talk and I can make out what people say and it's delightful. It's clear and helpful. The doctor at Embrace has called me and kept in touch to see how things were going. When I had a problem, she helped me then. I like the follow-up that I got from her. She cared whether or not they were fitting and doing well and checked to make sure there were no problems. I really like that kind of service. When I lost my hearing aid, Embrace was very helpful in providing a second pair. I had to buy new ones but I got a discount.

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    Customer Service

    Reviewed Feb. 19, 2022

    I had a little bit of difficulty hearing conversations. I gave Embrace Hearing a try. I like the ability to select the different modes on it and change volume levels. The Bluetooth connection is to adjust the volume and change the modes. But I can't hear phone calls or anything through it. I don’t often wear my hearings aids. Before I tried Embrace, I had some Eargos. Although I didn't necessarily like the sound correction, the Flexi Palms on the Eargos were much more comfortable in my ears and they stayed in my ears better. The Embrace ones tend to slide out a little bit. The one on my right ear will eventually work its way all the way out so I push it back in. I tried the different sleeves that go on them and I tried all the different sizes. On the whole, Embrace had good service and good hearing aids. I told my brother that.

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    Customer ServicePrice

    Reviewed Feb. 10, 2022

    The hearing aids I had before were a popular brand name. However, they were basic so they didn't have all the features that Embrace Hearing has. The cost was a little high in comparison to others, but I got the quality and the features that I wanted. Embrace Hearing offered the latest technology and has Bluetooth. I could increase or decrease my volume with my iPhone. I also like that it does streaming. A lot of times, I could take my calls without having Bluetooth in my ear, so it eliminated that for me because I was having trouble adapting to those.

    I also liked the feature that they reach out to me in the sense that if there's a problem. I was having a little difficulty one time because the loudness was causing some issues. They said that they would do a one-time adjustment. They did their thing remotely and it worked. They also did a couple other follow-up calls to see how I was doing with it and if there were any problems and for me, it went smoothly. In my first hearing aid, I went to an office. The person did the examination and tweaked the hearing aid for me. So, I liked the fact that they could adjust my hearing aids remotely and that was a big feature. I would definitely recommend this to other people.

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    Customer ServicePriceRates

    Reviewed Feb. 2, 2022

    Embrace Hearing has been great. I've never had better service. I was referred by a bunch of my colleagues and friends who’ve had their Embrace hearing aids for years and haven't had a problem with them and were very happy with them. My wife was sick of listening to me or me not hearing her. So, I called them. I had an audio test. I sent it to them. I talked to the doctor there about three times. She kept on calling, checking on me and made sure I was okay.

    My hearing aids are working great. I got the ones you can't even see. They're deep inside my ear. People don't even know I have them on. Why spend $5,000 or $6,000 to go to Beltone or one of the hearing aids places when you can get the exact same hearing aid for a quarter or a third of the price at Embrace? They're a good company, and it’s a personal relationship. Tim, the guy in engineering, calls me. Pam, the audiologist, calls all the time. They're right on it. They want to make sure you're happy.

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    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed Jan. 19, 2022

    I liked the Embrace product that they were selling because I wanted to get in-the-ear hearing aids. The hearing aids I had before were over-the-ear. The problem with that is every time I put my mask on or my glasses that I have to take everything out and start over again. So, that's why I chose the in-the-ear and I'm very happy with them. I've got myself a good product. The quality and the price are excellent compared to other places.

    I have the app that I follow and I can see how my battery life is in both ears. I also like being able to increase the hearing aid if I'm watching. But the in-the-ear hearing aids were making my ears very itchy. I contacted them and they gave me a solution for that. It's a cream. I put a little dab on the tip of the hearing aid when I put it in my ear and it works beautifully. I also wanted to talk to them about the battery life, how long I would expect the batteries to last and they were very helpful.

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    PricePunctuality & Speed

    Reviewed Jan. 18, 2022

    I’m not too comfortable to have my Embrace hearing aids all day long in my ear. I feel pressure, especially on my right, and then I have to take it off. If I don’t, I get pain on my right ear. I tried to get used on this thing in my ear. It’s very hard, but I try. Also, every week, I have to change the battery. The remote goes off very quickly. The battery goes off very quickly. I think it’s gonna become very expensive to keep it.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Dec. 25, 2021

    The Embrace hearing aid is 100% awesome. It's the best hearing aid I've ever had. I usually have a bunch of hearing aids that I have laying around, even the cheaper ones for 100, 200, 300. When Embrace came along, they put something right in the middle. It's not a $400 hearing aid, but it's not $3,000 either. It's affordable and you can make it work. For what you give and for what this hearing aid does, it’s a beautiful thing.

    The crazy part about this is its capability of being on the phone. The other ones, I have to keep taking them out. They're not as good as this. When I got this, I thought I won't use it all the time but I got no choice anymore because I want nothing to do with the other ones. Once in a while, in a restaurant, I might put it at a minus four because it'll bring up the voices a little bit more across the tables and it seems to work for whatever that is. On everyday life and wherever else I go, it's always minus five. Everything else is too powerful. If you get to zero, you'd give yourself a headache. You would have to be almost completely deaf to use zero.

    I had emailed Embrace and asked what would be the chance of me being able to take a chance on the C Series which is not supposed to be as powerful as the ones that I'm using now. It would be nice to have two different types. Sometimes, when you constantly put this behind the ear, then it gets a little funny too. You wanna give behind your ear a rest. But they wanted me to feel this one out. On those other hearing aids, you can't do anything yourself. You can't touch it. You gotta keep going back and if it doesn't work, you gotta make an appointment. You gotta sit there all day and wait for them to come out. Especially now with all these masks, that's the worst thing. But Embrace came up with this remote control thing. I do it through my phone. It's much easier to just scroll through the phone, touch it and put the volume. The app is another beautiful thing.

    What I also liked is that I'm allowed to buy one. They said, “Your hearing’s bad, and you could use two, but we'll sell you what you want.” I said, “Sell me the one and let me say what I got, and then we'll see.” It leads me to feel like I have another step. As you get older and your hearing gets worse, you wanna always feel like you're not at the last step. What Embrace also did which was really cool was by having this online hearing test, it allowed me to take the test and set up the hearing aid to the best I could. The only thing is the battery doesn't last as long as some of the other ones I had. Nevertheless, I recommended this to anybody that's got issues. It's very comfortable. I hope that Embrace stays around because they're good for me. They help a lot of people.

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    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 24, 2021

    I got the model Charger from Embrace and the hearing aids help me to hear better. I can hear people far away now compared to what I used to. I like that the Bluetooth is attached to my phone and I could make the volume go up, and the way it teaches you how to do it. The customer service rep called to see how I liked my hearing aids. I told them I liked them and they said to give them a call if I needed any help. I kept their phone numbers on my answering machine. If insurance doesn’t take care of the cost, the hearing aid will be expensive but if they do, it will be nice.

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    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaff

    Reviewed Dec. 23, 2021

    I've enjoyed the hearing aids. Embrace left me a message a month after I had them. They made sure the hearing aids were okay. And I got an email a couple of weeks ago saying that the wax guards I buy every three months should be replaced and to keep the hearing aids clean, so I do. These hearing aids are better than the other ones that I had. I'm amazed at how much clearer everything is. Because they actually work and sound better. I can hear words I was missing.

    I had battery ones before. They last five to six days for the batteries go bad. But they didn't Bluetooth and anything else. That stuff wasn't out then. No place in Embrace's ads say that if you're using Bluetooth or just because they Bluetooth back and forth with each other, the batteries have half the life as what ones without that did. I have to change the batteries in three days. And that is with turning off my phone from being able to receive it, or the TV being able to receive it. The only thing I do with the Bluetooth is adjusting on my phone. And that is the happiest thing I like, is being able to adjust the mids, basses, and my trebles on the phone because some shows are just not good, and I can make it to where I can hear things better. I don't know if it was better to pay the extra 400. It's probably still cheaper to buy batteries over the life of what they're expected, but just the inconvenience. I just carry a package of batteries in my pocket all the time.

    Considering that it would be 4,500 for Beltones, obviously at 24 something, Embrace was a much better deal. And I like the fact that they have a three-year warranty on them. Beltone had a year or so. But you kept going in every couple months, and they would change out the wax guards and do different things to them, and clean them up. But if there was something major, I would have to pay for it myself after the year. I've recommended Embrace to four people already.

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    Staff

    Reviewed Dec. 22, 2021

    Everything has been great. The rep was very helpful and the hearing aids are very nice.

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    Sales & MarketingPriceStaffRates

    Reviewed Dec. 21, 2021

    I bought the hearing aid a few years back from Embrace Hearing and it worked perfectly well for me. So, considering the outrageous price that most of these places locally want to charge, I decided to go with Embrace because I felt their hearing aids were as good as the ones that they were trying to sell me for several times as much. Dr. Pam has helped me a bit, and everything I’ve talked to her about, she has helped me. Everything has worked out well as far as my experience is concerned.

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    Embrace Hearing Company Information

    Company Name:
    Embrace Hearing
    City:
    Mountain Lakes
    State/Province:
    NJ
    Postal Code:
    07046
    Country:
    United States
    Fax:
    917-382-2742
    Website:
    embracehearing.com