Apria Healthcare Reviews

For 4 months I got such a runaround from this Company for a CPAP machine. I gave them a less than 1 star rating. I posted my feelings on this forum and APRIA Healthcare people started contacting me! I was on the radar now of the higher ups of the Company! Thanks ConsumerAffairs. They got on it, and about a week later I now have my much needed medical supplies! Thank you APRIA people who got on it! Finally! 4 stars for now!

I have been purchasing APAP equipment supplies as well as renting an oxygen concentrator for the past 1 - 1 1/2 years. During this time, I have repeatedly received incorrect bills, which they say they are fixing but never seem to do. I have spent hours and hours on hold and being transferred between departments. I finally had to ask my Kaiser respiratory therapist to intervene as I was about ready to discontinue medical treatment because dealing with Apria is so frustrating and awful. If their billing department is a mess, wait until you have to deal with service. Missed appointments, no delivery windows until day of delivery if that, incompetent customer service people. Arrrggghhh! If I could deal with another company, I would in a heartbeat.

I have been asking Apria to pick up my equipment for 4 years. They won't because they are collecting rents on it. I sent a message to Customer Service who sent it to "Management" who just ran around the block again. I will send letters to two insurance providers, warning them that this is not a reputable service. With so many companies around, stay away from these guys.

From day one with this company have been lies from the saleswoman Judy! Once I gave them the oxygen acct., they said they would get me an Inogen 3 in two weeks. That came and gone, so I kept calling her. Finally it was a go if I guaranteed it with my credit card. I start questioning that, and received no more calls. I left several messages and did not receive a callback, until I canceled my account with them. Very Unprofessional. Check these companies out before using them. You will eliminate a load of STRESS!!!

I continue receiving incorrect orders and billing. When I call customer service they say it is being resolved. Nothing happens! When I call back I am given the run-around. Placed on hold to listen to the canned message stating how wonderful they are. I have 2 insurances that will pay the bill but Apria doesn't handle correctly and doesn't resolve.

I have paid on the phone when I ordered my CPAP supplies, but they called me a week later and said I have to pay for my order, he could not find any record that I had paid and he charged me again without my permission-they kept my credit card number on their system. Later I found they charge me again, and called them to get refund but they kept me waiting 10-20 minutes...I have called about ten times but still they did not pay back. What kind of company is this? Seems like intentionally double charge and make customers give up to ask refund. The worst people I've ever contact. I gave up to call again.

My CPAP machine quit on me, and was told by my insurance company that they would pay 100% for a new one, so I contacted Apria about getting a new one. Was told they need a prescription for it from my doctor, my physician faxed it to Apria. Was told by Apria that they were processing order and it would take a few days. A week later nothing, called Apria again and they said it was still under review. I asked if they could expedite the process as I am not supposed to sleep without it for health reasons and was told they would try to speed up the process for me.

They keep sending me the wrong water chamber for my CPAP machine. The people on the phone are invariably polite, but do not to fully understand what is being said, nor understand what supplies go with which equipment. They also say to just throw out the wrong chambers. What do they care? The taxpayers are paying for their incompetence through Medicare. I wish that there was someone else that I could deal with, but they have the monopoly.

I received a CPAP machine from Apria roughly end of September. I never ordered it. When they called me I was asked to agree to a verbal contract over the phone which I refused to do so (her name is Jenasha). I advised them to mail the contract to me for my attorney to review which they never sent it to me. However, they sent the machine to my home and it was dumped in my back yard near my pool and I have no idea how many days it sat there for. I have attempted to reach Jenasha roughly a dozen times leaving her messages to arrange for it to be returned. Neither myself or my insurance company authorized the delivery or usage of this machine. Jenasha has not returned one phone message. Horrible service!

Apria sent me equipment that does not fit my BiPAP machine. They sent me a bill. I called them to complain about a bill for supplies that don't fit my machine. I talked to Kerry and Leann. They took my phone number and said they would get back to me. That was in September 2018. So far they have not called me back. I would give them 0 stars if I could.

I have not received anything yet and seriously wonder if I ever will based on the conversations I've had with Apria representatives. The first message was so unintelligible that it took two of us to figure out the phone number to call. When I called them, they could not reach the local branch and said someone from the local branch would call. I received a message that they had my order, but the machine was not ready and that someone would call me in the next five days.

Run like hell from this automated order taking and billing machine that doesn't give a crap about you. All they care about is placing new orders for supplies, but they can never seem to be able to get your information correct or update their billing system, so that it reflects the correct amount owed. They deduct money from your credit card. Wait 7 days to post it to your account, bill you for the same amount again and say not to worry they will refund the overpayment. What a great fairy tale. I wonder how many people just give up trying to resolve the problems with this horribly run insurance sucking machine.

Picked up CPAP, $330 cost printed on contract. Kept getting invoices for full amount. I did pay them over $400. Returned machine once they refused to give detailed statement. Paid bill in full just to be rid of these pest. Lost over $400 then got a 21.00 rental bill today. Time to get a lawyer.

Keep getting calls and getting rebilled for past charges that have been paid. When I call customer service, they say this is the last payment. Well 2 last payments later another bill. Think it is time to call a lawyer.

I would give 5 stars if I was able to have both the portable and stationary oxygen concentrators

Do not use this company. I have been double billed for over 2 years now and have sent them all the checks they have cashed by my ins company and also charged my credit card for the same amount for the same product. They don't even have a record of them cashing the checks for my product. I had to send them the canceled ins company cashed check receipts with my name and account on them. I have sent them everything they have asked for and have gotten no response by them.

This is not the first company that involves Medicare or equipment. However I sent a complaint already to Apria because I did not know that paperwork and a credit card was supposed to be on file. I was told my equipment would come last week. I was told a representative would call about time. I've had to call a few times regarding my order from the doctor. That was over one week ago. I was given an appointment time and each time I had to call to see what happened to the representative that was to bring my equipment. I was told to call today. Then I was told to call later because the office was not yet open. I finally got an answer referring to paperwork and credit card. If this was told in the beginning I might have received my equipment a week earlier (I doubt it but I'm hoping I would be wrong). I have yet to see anything. I have called a few times and am really annoyed with this. My husband needed the equipment and has yet to get it.

Phone calls started from Apria mid October. Told me a couple of times they had received my order and were processing it. Then a representative called me Wednesday last week to tell me they wanted to set up an appointment. But for some reason they were going to call me back the next evening. That call didn't come until 5:15pm Friday evening. They would call me back Monday to set up delivery as they didn't know when they could get me in. Monday they called and told me they would be able to deliver on Tuesday. But couldn't give me a time. I work nights and told them I didn't want to be up all day.

I have used an oxygen concentrator from Apria at night for 5 or 6 years, and have had problems from the beginning. Their billing stinks... sometimes statements arrive on time, sometimes they skip a few months. Their process for scheduling maintenance is horrible... I get an automated call telling me what day they're coming, and prompting me to acknowledge with a keypad entry. There is no person to talk to, just a robocall... and no indication of what time, not even a window. Do they think people don't have jobs??? The list goes on.

I had sleep study done first of July. After probably 3 calls a week I finally received equipment in October. In the meantime I’m sleeping without the equipment I needed for 3 months. Every call was same story. They needed paperwork from doctor and they would send it... But doctor never got it. Finally got it and had nose mask instead of nose pillows. I called and they told me to use mask till pillows could be shipped. Still haven’t got them. Now after a call I just made am being told I have to purchase them. I thought I already did. They sent wrong product. Horrible customer service. Horrible service in general. Will be finding a way to change supplier.

Before being discharged from the hospital they called to set up for delivery of oxygen supplies to be delivered to the house. After being told the driver was about 15 minutes away the waiting game began. 4 hours later she was discharged from the hospital with assurance from Apria that her supplies would be delivered to the house that night. Two hours later we called Apria to find out where her oxygen was and they said that they were expediting the delivery so they would be delivering later that night. After another two hours we called again to find out where they were and after talking to another person in another state we were once again told they were expecting her order. After waking up the next morning we called the after hours number for Apria to find out when that morning they might be delivering and we were then told they didn't have an order in her name for the previous day or the next.

My husband is on Medicare. He has an oxygen concentrator and has had it for several years. He is invoiced monthly for the rent of the concentrator. The invoice/statement is received by mail. Payment has been consistently made through Apria's online payment system of epay.apria.com. He received no statement from September with a due date in October. I found the statement online. It showed a balance of $0 or no payment due. Concentrator rental has been a consistent price of $22.40 per month. A debit/charge was processed through our checking account this month - October in the amount of $14.10. I've spoken with 2 billing representatives as to why a non-authorized card was used and what was the charge for. Neither can answer beyond saying that is the card on file and it was approved. The card had never been set-up to pay a monthly rent on the concentrator. The change in the rental amount can't be explained.

I was initially contacted by Apria Healthcare regarding an order for my CPAP machine which was prescribed by my doctor. Over a 2 week period they would call multiple times requesting that I return their call to complete the order, which I did every time they called, and it was the same routine - "We have you scheduled to speak with a technician that will call you, so they can meet with you to go over the machine and explain how it works." Me: "Ok great. But every time I call you, you keep telling me this technician is going to call me but they never do!" Them: "Ok sir, I have texted the technician, and they will call you today." (They NEVER called me).

My 92 year old grandmother had a stroke that left her unable to walk. We received a referral from her doctor for a wheelchair and were told that Apria would deliver it to our home. I contacted Apria to confirm that information. I was told we'd receive it that same day with a "100% assurance". I proceeded to have my grandmother discharged from the hospital based on the fact that we'd have a way to transport her from the car into the home. Was contacted later on by Nicole who proceeded to tell me that a wheelchair WOULD NOT be delivered that day and didn't know when it would be delivered.

This company doesn’t even deserve one star really! In all my 64 years, I have NEVER dealt with such a horrible company... they outright lie to you! Bottom line of my story: I can’t have a blue rollator when it was purchased thru insurance coverage. I can only have blue if it is a cash purchase from a buyer! Since it did go thru my insurance, only one I can have is a RED one! Have you ever heard of anything so asinine in your life! I haven't! And it took 2 weeks of runaround for me to finally be told this! I will NEVER deal with this company again!

About 3 weeks ago my pulmonologist ordered bipap machine for my sleep apnea. I have been on phone with these people over 10 times. Even I made conference call with my insurance with them and has not helped. They are a joke and phony company. They do not want to do anything hoping you will get tired and give up. Each time they state will ask for medical record. I have checked with my doctor and they have sent the clinical records. Each time the person is from different country answering me that have no idea what is going on. I have tried everything including to encourage my insurance company to drop them as provider. Meanwhile I am sleeping sitting up and worried if I will have heart attack due to lack of oxygen.

Apria's horrible business practices make them an awful solution to acquiring important medical services to those in need. SO many times has my parent been on hold forever, only to finally speak to someone in another country, so far removed from the situation to be of any help. Deliveries are consistently late, and there have been times when "new" equipment has arrived but turns out to be malfunctioning. 24 hour On-Call service actually complained to my parent about having to "get dressed" and "drive a long way" to provide emergency service. In a business where lives are on the line, and the dignity of the elderly and the sick should be a priority, Apria comes in last. Unfortunately in some areas, Apria has the market cornered, and customers have few, if any other options. Definitely go elsewhere for real healthcare. Definitely.

They are by far the worst place ever to do business with. They took forever to send out the CPAP supplies, so long that I stopped ordering from them after only a couple of orders. Their billing department does not help at all. They have been billing me for $6.84 over and over with phone calls and mailed bills. The bill has been paid... They do not get it! I have sent them proof, my insurance explanation of benefits that clearly shows it has been paid yet they keep sending me bills.

Updated on 01/03/2019: Once again, Apria Healthcare has charged my credit card for no reason. I contacted their billing department, and they cannot see why it was charged, just that it was. There were no supplies sent, no invoice sent, nothing. They just keep charging my credit card. If it wasn't for a recent charge I saw that was also a mistake, I would not have revealed they charged me last month as well. This is now 3 times they have illicitly charged me.

I have been paying Apria Healthcare for my CPAP machine for three years now. I periodically receive bills from Apria and for this third time a bill came listing amounts unpaid since 2017. This is not the first time. This is obvious that APRIA is trying to double dip left and right and will threaten and send you to collection. I will not pay their bill anymore and seek for a group class action for justice and prevent this to happen. I am shocked to learn from so many complaints filed here and nothing done to protect us the consumer. This is abusive. Please contact me if you know where I could participate on a class action against this firm. **

I ordered supplies in February 2018 and had to give this company my new insurance information then. They took information over the phone and then made me pay out of pocket for the supplies. However, they billed my old insurance instead of the new insurance. I have called 5 times since then (three times with my insurance company on the line as well) and they say they will fix the issue. However, it is still not fixed as of September 2018. They just keep blowing me off saying they will fix it in 48 hours. The money I paid in February still has not been credited to my deductible and it was over $200 that I paid out of pocket. DO NOT use this company as they have no willingness to fix their mistakes ever even when the insurance company calls them to fix the issue as well. Horrible service - if I could give them zero stars I would.

I got a bill for $1000 dollars listing me as self pay. I called and they said my insurance was suspended in July. Then they said they denied my claim because my coverage ended in Dec 2017. I asked why my insurance paid my May 2018 claim. She said they called me in July to say my insurance was suspended so now I’m listed as self pay. I explained I have current insurance gave them my number again and she said she would verify. She came back on again and said my coverage ended Dec 2017 and I had to contact my insurance. So I checked it online. My insurance is good and has paid several other claims in the last month.

They don't answers the phone, tried for hours. After two hours, and speaking with 4 persons, Randy, Janea, Joe, nobody could find my account. Medicare pays for it. After three months of using the equipment, nobody knows anything. They simply can't find me. As much as tried to speak to a supervisor, they don't seem to be able to communicate with anybody. After two hours, they finally found my account and then, they say, "It's not Apria, call your Medicare and your other insurances." The worst, worst service ever!!!

I've needed a CPAP machine as a result of a sleep apnea test. I've called my insurance and found out my benefits: they'll cover 80% and my co-payment is 20% of the price of the machine. 7/17/2018, called APRIA Customer Service, talked to Maria, she has transferred me over to the Respiratory Department. I've asked what is the price of the machine so I'd know how much will be my payment responsibility. I was told only: MY CO PAYMENT OF 20% IS $67.69. 7/17/2018, placed the order, received it on 7/20/2018. 9/4/2018, called Apria to ask about ordering supplies; was told I do have a balance of $11.86. Paid it without asking what for. 9/24/2018 called APRIA because the machine was no longer working, found out there is another balance of $11.86 on my account. Why? Because the machine was a renting, not a purchase deal, so will became sale after 13 month of paying rent.

I received my new C-PAP unit for my sleep apnea. The next day I received a text telling me that my bill was past due. My health insurer hadn't even processed their claim yet! Then, I waited for over two weeks to receive my bill from Apria. Nothing ever came. When I called, I learned that I needed to request a mailed bill. I did that. Two weeks later again, and nothing from Apria. I next tried to set up an account online with Apria. I didn't have a "reference number", so I couldn't do it. I called again, and was assured that I would finally receive my bill. I'm still waiting. Run, don't walk, away from these people.

They are to call to give a time of the delivery, they don’t, they don’t show up or call if they can’t make it or won’t be on time. They make a 97 year old wait all day listening for the doorbell from 8am to 9pm at night because they don’t want to miss their knock or the doorbell and then never show up. I called to find out what was up and they hung up on me because I asked who do I talk to, to complain. This company has done this before. They don’t care about their customer or any complaints. Now we have to start over and another day of waiting. This is not the driver's fault I don’t believe, they are usually very pleasant, it’s the scheduling and dispatch. All Apria cares is that your Insurance pays. Sad sad sad. Shame on you for treating seniors in this manner. Someday you will be there too.

Your system from beginning to end is not workable. I have made a request to transfer my CPAP info. to another supplier and can not depend on any of your representatives to perform even this simple process. My call was continually drop when I was put on hold. This is my open request... I have contacted my pulmonologist and asked them to send the info. directly to a new supplier who knows how to operate a business professionally and ethically. You are hereby notified here in writing that I am no longer wanting anything to do with April or any of your subsidiaries. Do not send any supplies or billing to me. I am referring this complaint to the Florida Attorney General's Office. I would have made the termination to you directly but you can't even handle an incoming phone call.

This may be the worst company I've ever had to deal with. I ordered a wheelchair through my doctor & Blue Cross insurance company and I was told 7 to 10 days but probably sooner I would hear from them. Well now after several calls and one month later they just told me that they're so busy it may take up to 3 months to process and maybe I would be better off going to a different supplier. Hard to believe my ears and when I questioned the guy he said they were instructed to say that because they're receiving so many calls from upset customers. Wow, that's incredible, what a poorly run company this is. They need to replace all decision makers from the top down with people that know how to run a business. So much growth potential is being wasted. Hard to believe this company is still in business.

They set us up with a machine that would work at home but would not fill the two extra bottles to use when you needed to leave your house for appointments. I called two or three times pleading with them for help. I could not seem to get through how important it was to be able to leave the house in case of another unexpected ER Visit or for doctor appointments. I said he will die without it. They made two appointments and didn't keep either one. I was furious. Several days later they finally sent someone over who replaced top part of the machine so we could fill the two bottles. I said this is cutting it short.

The first time I dealt with Apria it was a good experience. This last time was simply HORRIBLE. Customer service is awful. Sent us a box of stuff I had no idea what to do with. Takes forever to speak with a real person and when you do they do not have answers for you and transfer to different department and then you have to go through the whole phone system again to get a real person!!!! My husband needs this equipment and it's been two weeks dealing with this company and still no resolution. Hopefully today's phone call will resolve a part of the problem. Keeping my fingers crossed!

If I could rate this company 0 Stars, I totally would. First I'm going to say that when I contacted my hospital's sleep center with issues regarding the company that the CPAP machine came from, they asked which company I was assigned to. When I advised them that I was assigned to Apria Healthcare, the insurance specialist stated "I'm not sure why I set you up with them. They have a lot of issues and complaints."

I help an elderly gentleman who is 81 years old and needs his oxygen to live. I have been helping him for over 2 years and have never in my life seen such poor communication within a company. Bert has a health savings account which payments are directly made from. Bert continues to get bills that always shows amounts exceeding $200.00. He has been harassed by the delivery people telling him that they would STOP delivering his oxygen unless he pays his account. Both the health savings account representative and I have talked to Apria too many times to count. Apria has now sent Bert to collections again (8/2048) for $23.81 that were billed and paid in 11/2017.

My mom is on oxygen therapy for COPD, and of course Apria is the company she's had to work with to get her supplies. Our experience began in May when she couldn't be released from the hospital until Apria had delivered her oxygen to the home. Several calls were made by the medical staff and our family to get this scheduled. It took 4 hours before customer service was able to locate the medical order (which was sent over several times). When the associate finally arrived to set up the oxygen, no apology was made, and the proper mask wasn't even included. It then took another two weeks to get Apria back out to the house to deliver the proper mask and portable concentrator.

Just wanted reports to be sent out to my doctor and to me on my Trilogy use. Never happened without me being on the phone following up; takes hours. Never an apology. Always following up several times. Went to doctors appointment with no reports and nothing to discuss. Their billing department is equally poor. They never send a bill and start collection calls. I requested an invoice several times and never received one. I ended up paying blindly with no reference, hoping they would match up somehow. Needless to say, that was a nightmare in it self. Later I was told that they had me set in the system not to send me invoices. As of today, I am switching to another company. It took a lot, but I'm done. I voiced my displeasure with my insurance company. They will help me change providers.

This company delivers wrong products consistently. Agents have hard-to-understand accents. My grandson's suction machine died and replacement promised in 24 hours has not been received 6 days later. He depends on it to breathe.

I call the Apria phone number and someone from outside the U.S. answers, I can not understand them and they don't seem to be able to understand me. I have been trying for about 2 weeks to get 4 ML6 homefill tanks, first they sent two D tanks, of which I already had 2 and I had to send the back. Next they sent out an ML4 homefill tank, I don't know why, I called again today to find when my order will be here. No luck have to wait for a call back. I was an Apria patient several years ago and never had any issues with them. What the hell happened!!!

Apparently Apria uses a third party billing agent called Care Centrix. Nothing but a runaround from Apria and Care Centrix. Based on CPAP order placed in December 2017, I received a bill for $247.02 directly from Apria. I coordinated calls between my HC company, Apria and Care Centrix thinking everything was resolved. Here we are, August 2018 and not only did I receive another bill for $247.02 they charged my credit card - I do not recall giving auto pay authorization. I have sent documentation from my health insurance company indicating they paid Care Centrix back in Feb 2018 and I paid my part in January 2018. Tired of the billing reps constantly apologizing but it's hollow now since the issue is still not resolved 8-9 months later and counting. Not a happy customer and now I'm questioning why am I even using them as I would have thought the interface between Apria and Care Centrix would have been worked out.

Apria's billing dept. has been extremely difficult to work with. Every time I call with a billing inquiry, I am given a different answer. No one seems to know what I truly owe. One person tells me I overpaid, another tells me I still owe over $200 (these calls happened within the same week). I am transferred multiple times and required to explain my situation/concern again and again. We had insurance 1 from April '17 to Aug '17. Insurance 2 from Sept. '17 to Nov. '17. Then, we went back to insurance 1 from Dec. '17 to now. I have bills dated with the correct dates of service and insurance info, yet the Billing Dept. has told me they NEVER got the updated insurance info and my claims were denied by insurance for "timely filing"- but again, I have invoices FROM APRIA dated for Dec. '17 with insurance 1 listed on the back.

I always confirm what my copay will be before placing an order. I ordered CPAP supplies early August, and was told my copay would be $48. My supplies arrived, and today my checking account was dinged for $247.00! I, like most people, am on a budget and this is very distressing. The charge just magically appeared! I called Apria first thing, a very rude c.s rep told me my insurance didn’t pay so I have to. That’s all well and good, but I should have been notified prior to this charge, especially since I did not sign up for autopay (I never do). I told her to close my account. She said she couldn’t do that. I told her to remove my debit card and she did so grudgingly. I WILL NEVER USE APRIA AGAIN.

They are the worst company. I had contacted the CEO of the company, and he responded but that still didn't change things. All of the employees I ever spoke with were not nice and didn't know much about what they were talking about. They have too many 1-800 numbers all over the United States. They never answer very often. I think everyone should never use them. They take advantage of patients and their reps of the company are liars to the doctors. Doctors or their staff believe it. They are so more expensive than other companies. I really think they rip off Medicare and patients that don't know what is going on. Nurses sign for things and they shouldn't be doing that at all. That is how Apria makes money.

Released from hospital 5/15/2017 with oxygen equipment to be delivered that evening. Never arrived and was readmitted same evening ICU as a result. Next discharge 5/22/2017 with oxygen equipment order actually delivered. Bills for the equipment sent to insurance (100% coverage) absent necessary documentation. Since May, 2017 we have been turned over to State Collection, recalled from collection, turned over again, Apria reclassified the billing from Medicare coverage to billing us bypassing our insurance. I now have a very fat folder of communication all of which has been submitted to Apria with the requested insurance Explanation of Benefits. Here we are over a year later in collections and have an Anthem Blue Cross Medicare Advantage plan with full coverage that states we are not responsible. Run, run, run from Apria. Our contact with Breanna ** Sandy ** and a Rochelle at Apria.

My Dad is 96 with Dementia in Hospice. Apria delivered a wheelchair to a rehabilitation facility in La Jolla Ca my Dad was at for a week... He never used the wheelchair as it was unnecessary... A nurse there signed for it. They billed my Dad for 6 mos despite numerous calls to them explaining the situation. Now 15 mos later they are calling our home (I am his son) for payment due... I have explained the situation to them 7 times via phone and 2 times via letter... They simply will not give up... I would avoid this company at any cost.

Four or five months ago I was contacted by Apria Healthcare regarding a CPAP machine that my doctor wanted me to get. When the representative told me how much it was going to be, I said I couldn't afford it. Now they're billing me for a machine I never received. When I asked them to provide the agreement I signed, they tell me they don't have it signed but they can send it to me now to sign. What?! Now they're threatening to send me to collections for something I've never received and they're billing my insurance company Aetna as if I had the equipment! This is nothing but INSURANCE FRAUD which Apria Healthcare is well known for.

I was with a company that had great service. The company closed and transferred clients to Apria. After the transfer, I spent a total of 4 hours trying to understand why I was being billed by Apria when I settled all my bills with the previous company. I still don’t understand. I asked to set up autopay for my monthly bill, then I started receiving voice messages about unpaid bills that would be transferred to a collection agency.

I was subscribed a nebulizer by my Dr due to severe asthma. I actually received it from my Dr’s office and 2 days later received a call from Apria Healthcare with a bill of 30.14 stating this was my share of cost and it would be a one time charge. Just received another call today wanting another payment of 43.00 saying again it was my share of cost and that the insurance just got back to them after 3 months. Talked to many people and no one could tell me what the total cost of the machine is, so I can verify with my insurance that I owe the additional amount. Get nothing but the runaround with these people.

I have fought with Apria since the first of the year to transfer my records to a different supplier and Apria has as of yet to do so. My reason for transfer is I am now with Blue Cross and Apria is out of network. I am so tired of their run around.

Apria is a horrible company to deal with. My Mom is on oxygen and has been for years. We have been trying to get filters for her machine for 3 months. They promised 5 days. When the filters arrived they were not for her machine!! We decided to switch to a different local company. Trying to get them to transfer her records was absolutely ridiculous!! They said to fax everything to them, and was given 3 different fax #'s. Called and they said they never received anything from us! We can't switch her until they send everything to the new company. They said it can take up to 30 days, but probably more like 90 days. Please think twice, and research other companies before going with Apria!!!

Recently diagnosed with obstructive sleep apnea. Order was placed by my physician's office for a CPAP. I received a confirmation email from Apria but no other follow up. I have called their customer service three different times for an update and told the order was being processed. Spoke with the local Apria location who could not find me in the system. Spoke with my insurance who assured me I was covered but had not been contacted by Apria. Contacted Apria customer service a fourth time and told there was a problem with my insurance and I would need to reverify everything. At this point I told them to cancel all requests and I would go with a different company. I suspect their customer service is sourced out to an overseas company and they were not at all helpful. I definitely will never do business with them or recommend them to any friends, relatives or patients that I care for in my career in healthcare.

I have called these people over 50 times within the last 3 days and they transfer me from one person to the next, I have never dealt with more incompetent people in my life, this is unreal!!! Sad to say I wish I would’ve read reviews prior to even accepting these people’s call prior to my surgery, I don’t think a person who recently went thru surgery should have to deal with the nonsense I’ve had to deal with.

Replacement of perishable medical items (CPAP supplies) - Apria runs its business like a corner lemon-aid stand. As I'm writing this I'm on hold for the 3rd time in the past month. The story has changed with every customer service rep. spoken to. Now waiting for a supervisor who was working off a "Q" and really didn't want to UNDERSTAND the problem. Seems like customer service people ARE NOT educated about their products, or empowered to make any decisions to assist in problem solving. When a supervisor was requested, it was obvious that the rep. was concerned about negative feedback... I assured him that my concern was to have an order filled properly, and not to badmouth him, in fact gave him an "attaboy." Geez, if this is any indication of the pressure Cust. Ser. reps are under??? Gotta wonder if it's a toxic environment there. BTW - just got off w/ the Supervisor with NO resolution.

On Aug. 7, 2018 my mother was fitted with a mask that was not appropriate for her. The mask she was issued covers her nose and mouth enabling the CPAP machine to deliver air throughout the time she is sleeping, without interruption. Unfortunately, although she tried her best, she was not able to tolerate the mask. I suggested that she call the tech and let her know that she was not happy and would need to try another system, specifically, the Nasal Pillows, which in fact, was what her doctor had discussed with us.

This company is a joke! My health insurance covered my Nebulizer 100%. I received a statement of $173.37 from Apria. I went onto my insurance to see if this had been paid and it had. I even called my health insurance to confirm this was paid. I then reached out to Apria and told them this has been covered 100% by health insurance and that I was not paying the statement they sent me. The lady said (Erin), "Well we were hired by CareCentrix," and that I need to call CareCentrix about paying Apria the monies they received from my health insurance company. I told her I will not call them as this would be their job to chance down their funds not mine. Still waiting to speak to a Manager with Apria... haha which I will probably not get that chance to.

In January of 2018 I called the Springfield, IL office to see about getting my c-pap worked on as it was getting noisy. The gentleman {his name was Dave} that I talked to said that I might be able to get a new one and he would check to see if my insurance would cover it. I was told at that time that it would be covered 100 PERCENT. So with that information I decided to get a new since my insurance would cover it 100 PERCENT {or so I thought}. I get a new one and then he sells me a humidifier {WHICH I DON'T USE INSTEAD OF GETTING THE ADAPTER FOR THE MACHINE}.

Billing problems - This has to be the worst customer service in the United States. I have never had anyone who can do anything about anything talk to me in my many dealings with them. If you can avoid them do so. I have had OK dealings with the Travel rental group but anyone else has been useless. If my insurance would let me use anyone else I would get their equipment out of my house tonight.

My mother receives pulmonary medication, and oxygen from Apria. June 1, 2018 my mother's Pulmonary Dr. sent Apria all required paperwork for a portable oxygen concentrator. My mom was contacted by Apria approximately around June 8, 2018. She was told that Medicare wouldn't cover a one time fee of $220.00 for the concentrator, so she paid it in full at that time. Weeks went by, and we hadn't heard anything from Apria. June 30, 2018 I called Apria, and was told a delivery date of July 7, 2018. 20 phone calls later, and we're now over 90 days since the pulmonary Dr sent the order to Apria, and my mom paid the one time fee. We have been told the portable concentrator is on back order, etc.

My doctor ordered a CPAP machine July 18, 2018. Nothing delivered as of August 8, 2018. A phone call to Apria reveals the order had not been processed yet. They promised to get right on it and call me within 2 hours to confirm processing and shipping. Now four phone calls to them and four customer reps later I am told it is being shipped from Kansas. Now I receive a call from another customer rep requesting info I have given to at least three other reps and saying that I must send them a signed form before they will consider sending the machine out. I am looking for another company to deal with. No one could possibly be any worse.

It took over 90 days and at least 10 phone calls to get supplies from Apria. They seem to have very little communication between Ordering and shipping or finance. Apria also deducted payments from my bank card without my consent. Apria failed to check my oxygen machine for years. The phone calls were difficult because everyone you talk to had a thick foreign accent...

Apria review on Consumer Affairs. Three emails, ten phone calls in nine days to iron out a problem they created by sending me the wrong equipment. I told them initially I needed a full face mask as my nose is always jammed - despite surgery 1 year ago - still working on it. Unfortunately, they shipped the unit with three nasal masks (I obviously can't use them.). I called them Monday 7-23 (the Philippines) and explained the problem and asked for full face mask... They said I would get it Wednesday 7-25. On Tuesday 7-24, they emailed me a form-letter stating (among other things)... "The team at Apria Healthcare noticed that you missed your goal for therapy usage over the last several days." You see, the insurance companies monitor whether you were using it for 4 hours every night, or they won't pay the bill (nice - thanks big brother). I emailed them back with the info above - and asked them not to mess up my insurance. I received no response.

I sat on the phone for over an hour with these people. The person I spoke with was useless. I called to set up monthly payments. I asked for the care department and after seemed like 50 questions, she tells me I am speaking with the care department. After getting my information and setting up payment arrangements I asked if she could check and see if my items were being sent. NOPE!!! She couldn't answer that. After multiple questions she couldn't do anything. I then said... You can take my information and set up a payment plan and take my payment but you can't see anything else on my account. I really hope someday they get rid of all this outsourcing.

I have a CPAP machine (for a few years now) and at one time bought supplies from them but I don't like their service so I don't do business with them anymore. I received a statement for an outstanding balance, a few months ago. I checked with my insurance company and they said they show nothing. I have emailed twice and asked for an itemized invoice. No response at all. I have called, repeatedly, and asked for an itemized invoice and nothing. They tell me they will email me an itemized invoice but they never do.

Please save yourself a lot of headaches and use a different company. All they care about is them and not the patient. Had a CPAP and was unable to use due to the feeling of suffocation, they advised me to give it a week or so which was unsuccessful. Returned machine and supplies that they just kept on shipping me and billing my credit card like it was a free for all. Called for refund, or even partial refund and they didn't want to hear it. Had machine a week and a half and it was totally useless. They care zero about the patient. Had to block them from my credit card after they took hundreds of dollars. Now in the process of contacting an attorney. Please look at the ratings people.

Here is a list: I ask for a supervisor because the wheelchair that was delivered was dirty and had rust on it, wheels were filthy and they squeaked. I'm told Apria does not deliver dirty equipment - that is not true. I ask Apria to deliver the same lightweight wheelchair he had previously. They delivered a bigger, heavier wheelchair that would not go through the doorway of the bathroom. When I called they argued with me that it's the same chair. Who would know if the wheelchair is bigger? The patient and caregiver. Deliveries are NEVER on time. One time it was 2am, this is a true statement. The next to last delivery was left at the door.

I paid Apria for an equipment order, and was told the order was escalated as it was an urgent need, and there had already been some delays in getting the equipment approved through insurance (also Apria's fault - my insurance had record of the approval three weeks prior). I was told I should receive a tracking number within the next two business days.

Where do I begin? Have had this company for about 6 yrs. Why I have stuck with them is beyond me? This week drew the last straw. Received a invoice for 3 different dates and 3 different items. I have Medicare and a great insurance company. First they tell me invoices were submitted but not paid? Call insurance they say they never received these invoices so they call them, and are told sent to collection agency. So this morning I looked at the invoices again and didn't make since because I have 3 items through them. Why would insurance pay for two items off that invoice but not the other? They have been paying so all of a sudden insurance choices what they are going to pay?

If anyone requests you use Apria Healthcare for anything RUN. This is the worse company I've dealt with in my entire life. They have been processing an order for equipment for 5 months. Every time I call to find out the status of my order I get a different answer. Very frustrating that a simple order can take 5 months. I am going to talk to my Doctor about getting my O2 and CPAP equipment elsewhere.

This company gets worse and worse. First the hold period on the phone, the incompetency of the workers and the faulty equipment. Well all of that is bad enough but if that's not bad enough now they have hacked into my bank account and kept charging me money, I call, get placed on hold, finally speak to an individual whose English is not understandable. He agrees he sees they are taking money from my account. He sees that I have called on this before. Now he tells me but we don't know what it is for. I asked to speak to someone that could tell me and he sends me up to someone else and after being on hold for over an hour and half I hang up.

Apria Healthcare has committed FRAUD. They have made unauthorized charges to my credit card. They have sent me faulty equipment, incorrect supplies. Their customer service is simply RIDICULOUS. I have been lied to about how to handle all these issues by people who had basically no training with the products they represent. You cannot understand the people to whom you speak. This is a shame, because this company deals with life and death issues. There should be and has to be some kind of ACCOUNTABILITY for this equipment and supplies. I have sleep apnea and I am returning my machine and doing without because of their incompetence. I pray something is done about this unprofessional, incompetent company.

I have to call them about every 3 months due to the fact the unit that fills my portable tanks will not fill them. They have to come out and sometimes fix it on the first try. I have called 3 times in a row to order tubing and did not receive it till the 3rd try. The Customer Service has been terrible since they shipped the call center to the Philippines. Half the time you can not understand them and the other half they can't understand you. And most of the time the order is wrong. The billing department also leaves a lot to be desired.

It is very surreal to be reading such critical reviews, because my story is so similar to many. Ask your doctor for a different company. I am appalled at the reviews, and my experience of runarounds, accusations, and outright lies. I finally got my CPAP, but they keep telling me I did not, and want to send another. Difficult to understand representatives do not help the situation. I wrote the CEO, I urge other to as well. An aside, it looks as though they treat their employees as badly as their customers. I will ask my doctor if I can somehow transfer my account, but, I'll bet I cannot. I can't wait for the long term problems I'm reading about.

I ordered some crutches after foot surgery. Apria told me they will be delivered in the afternoon. Next morning, still no crutches. I called back Apria. I was told they were on the truck for delivery. Still no crutches by mid afternoon. I called back and I was told the crutches will be on the truck as soon as they receive them at their warehouse... drum roll... in KANSAS CITY. Then they will be shipped to local branch in Miramar, South Florida. Timeline was unknown. WHAT? WHAT? WHAT? WHAT? WHEN? WHEN? WHEN? WHEN? Come on Apria. Get out of business. What you are doing is criminal. Complaint sent by a senior citizen unable to walk.

Apria sent a new CPAP quickly. Unfortunately, the setting was incorrect. I have called 5 times in the last 2 weeks and have yet to have a call from a technician. I have talked to 2 different supervisors, and had them escalate my concern to urgent. Still no response 2 weeks later. How many times should I call? The return of a CPAP is prohibitive and will only be accepted if defective item. It isn't defective, I just need someone to fix the setting.

My doctor referred Apria to me when he put me on nebulizer treatments 2 yrs ago for COPD. Right from the get go there were issues. Every time I called for the medicine cups, or the filters for the nebulizer machine or even the tubing it was clear the person on the other end did not understand the request. It might help if the people taking the orders spoke better English and understood the products being ordered but that is not the case.

I have been an Apria customer for many yrs, this is my insurance company's preferred provider for cpap supplies. RUN from this company if you can. Customer service and billing plays the Abbott and Costello game of who's on 1st. I spoke to Customer service 4 times and Billing 3 times this morning, both referred me to the other, and long hold times between each other. This is a little about them. In 2017 I told Apria that I had paid my insurance deductible, but I wanted them to check my ins. to verify my coverage and what the out of pocket or copay would be for the supplies I needed. Apria was told they were not to ship supplies until they called me with an estimate of what my out of pocket expense was going to be unless the insurance was paying at 100%.

Out of the blue, I received a box from Apria. In it was a CPAP facemask. Since I hadn't ordered one, and my doctor had not ordered one, that meant that Apria had decided, on their own, to choose a mask for me, ship it to me and bill me! I had to call them to get an RMA and credit. The receptionist transferred me to "the right place," and after being on hold for a long time, they hung up on me! I called back, and it took 3 call transfers to find the right person. They gave me an RMA and said they would credit my account. I shipped it back the same day. A month later I receive a BILL in the mail for that same product. AGAIN, I had to call back. "Carrie" said she adjusted it off of my account. We'll see. A TERRIBLE experience, with a similar one happening a year or so earlier. I DON'T KNOW HOW THEY CAN STILL BE IN BUSINESS!! VERY frustrated! VERY unhappy.

They keep you on hold for as long as 30 minutes at a time. If you ask them to spell their names they will say "Mam you are breaking up I can't hear you and hang up." If you get to speak with a supervisor she will not help you. I contacted a supervisor in the States and she was no help either. They monitor calls but doubtful that they listen to them because if you talk to another Customer service Rep. They have no clue. And they must not read the reviews about them or don't care.

Customer service is of poor quality. The level of care for patients and quality of care is sub-par. When calling, you get multiple different stories and along with being told that it will take 7-10 days for a CPAP machine to be delivered. To my surprise, they never called the insurance company to verify the benefits until I made them aware of this. Will file a formal complaint to CMS and JCAHO. Their concern for patient safety is Unacceptable.

It's taken Apria three weeks since my doctor put me in for a new CPAP machine to contact me. I just spent 28 1/2 minutes (REALLY!) on the phone. Why? Because they insist that the INCORRECT information they have on me is correct! They insisted I had secondary coverage. I do not. And the myriad of empty apologies do not placate me, they infuriate me. GET IT RIGHT and there is NO NEED to apologize! And my language is toned down here for fear they would not publish my complaints.

Been a customer for about a year and wish I never became one. Horrible communication and even worse customer service. Random unexpected and outrageous billing without any notice. Sounds like they need a complete executive reorg including a new customer service department.

I spent 2 1/2 hours on the phone with Apria for one simple question. When the call was complete I knew no more than I did before the call. I was directed to five different departments and nobody could give me a answer. It seems to me that there are no people there that know how to conduct a decent conversation with customers.

Sleep study institute prescribed a CPAP machine. I had two providers in my area, and unfortunately I chose Apria. I would say that Apria is an outright joke if it wasn't such a shameful nightmare. My review is long, so I putting the conclusion up front as well: Do not walk, run, Run, RUN away. Do not even let them get your contact information, or you will end up fighting fraudulent billing for years!!! My story: My insurance is setup for a CPAP rental of 10 months and after the 10th payment it is converted to owned. After my last payment, I started receiving additional monthly charges. Apria contends that I must pay 15 months. I called my insurance about the discrepancy, they confirmed that no I am on 10 months, and assumed those two would resolve without a need for my intervention.

There is not one department that I have spoken to in 15 years that is competent and helpful. They send you wrong supplies then won't refund them. You have to repeat your information to them ad nauseam because they don't listen the first 3 times. They keep sending bills to you when you have paid. It used to be there were few companies you could work with and they had minimal competition, so you were forced to use them, unfortunately. There are other choices out there, FINALLY, so you do not have to use Apria! Yahoo!! They say "Thank you for being the best part of Apria" - they aren't kidding! You really are the best part - because nothing Apria does is "the best". Run, do not walk, to find another company to work with for your medical supplies. Avoid them at all costs to save yourself years of aggravation!!

Where do I begin! Sales department? A joke. Billing department? A bigger joke!!! They enrolled my credit card in auto payment without me authorizing it. I called one time to place an order that was on hold for 2 full month for my dad, I only called because he couldn't understand any of them (They are all Indians and answer the calls from India). They have been charging me different charges for 3 months now and they said it's the patient responsibility part. If that's true the amounts would be the same which they are not. How is this company still in business!!!

This company has multiple departments that do not communicate. My products are covered 100%. One side agrees there is a zero balance, another dept. calls relentlessly for payment. We are now on the 6th month of this debate with still no resolution. I have since found another provider.

I am/have been a patient with Apria for over ten years. I have had several different insurance companies during this time because of employer sponsored coverage. Since I am now on Medicare, although still working full time and need the oxygen tanks in order to work, service has decreased dramatically. It is almost like they do not WANT to serve seniors!!! I was switched to bi-monthly delivery nearly two years ago and they have NEVER delivered the correct number of tanks!!! I call weekly to the local number, and although I inform them of my problem it has not changed. I even contacted the branch manager and she will not return calls!!!

I went with Apria since they are an in network provider. It takes a long time to get through on the phone to the correct person (many transfers, holds, 1 for..., 2 for..., etc., then for them to get the correct information, etc). Get your account number ASAP since their audio equipment is very poor. It took the operator approximately 12 times to get my name spelled correctly, then on a return call I found out it was still wrong. Each connection with them has taken at least 20 minutes (up to 50 minutes). I think we have things all straightened out now.

My husband has been diagnosed with progressive MS and needs a Nitro Rollator walker to get around. He is 6'2 so he obviously needs the tall height walker. My husband's doctor has sent several prescriptions to Apria and they continue to send the wrong walker. I've spent numerous hours making calls to this company day after day to get this rectified with no resolution, while in the meantime, my husband still needs a walker. After I get this cleared up, I am hoping that I never have to deal with them again. They have made a very stressful situation worse.

Am still trying to get an oxygen concentrator for nighttime use thru Apria. On April 25, 2018, my doctor sent a prescription to them for a concentrator with the settings I would need. Apria read it as a prescription for a sleep study test, so they FedEx me a nighttime monitor, of which I FedEx it back to them 2 days later... I gave them 2 weeks time to process the test results, then called them in Argentina, or wherever they are located, to check on the status of the concentrator, and was told they never received a script from my doctor. I called my doctor back and was told that they did send them a script for a concentrator, not a sleep study test, so my doctor sent them another prescription for an oxygen concentrator, along with a phone call to them.

I suffer from Chronic Cluster Headache the worst known pain to man. I planned a trip to Florida and contacted Apria Healthcare. They told me that I needed a prescription for oxygen from my doctor which is the only thing that will help when I suffer an attack. I had my doctor's office send them a prescription by fax. I contacted them the same day to confirm that they received it which they told me they did. The oxygen was to be delivered on Friday May 25th. I called on the 25th of May asking where is my oxygen. They said it wasn't scheduled for delivery. I talked to a Supervisor and he assured me that it would be there on Sunday. I called Monday and was disconnected 3 times and Tuesday they disconnected me 2 times every time I told them my name. On Wednesday I talked to a woman who told me that the prescription was invalid and I needed for the doctor's office to forward my medical records.

This company is nothing but a bunch of fraudsters and con men. They will send you supplies that you didn't order or need. Bill you even after you return their shipments and cancel them, multiple times. How this company is still in business and how they can retain insurance contracts and contacts with doctor's offices is a great mystery.

I need a CPAP machine and went with Apria because they were in network and my PCP recommended them. First, they called me for my mask size and the serial number on my machine. I told the service rep "I've never had a CPAP, this is my first machine." I had to repeat myself to 3 other people that day because my voicemail was blown up with 5 messages asking me for my mask size and serial number of my machine! This went on, back and forth the next day until I asked to speak with a manager, finally someone updated my file and I received no further calls for a week. I decided to call back to check the status of my order about 6 days later.

This company blew up my phone trying to get me set up with them for a CPAP machine. They told me that they were the only company that my Humana insurance approves for CPAP supplies. I turned them down because they wanted a large copay, and a monthly fee, for the use of the machine. I called them back three weeks later, and informed them that I now have Medicare, which I'd like to use. The representative got short with me. He said that they do accept it, but that I would have to come to one of their locations in person. However, I was told that if I wanted to just pay with a debit card, or backdraft, each month, that I would not have to do that. I told him that I am currently homebound. He said I could fax him. When I told him I had no fax machine, he said he couldn't help me. In the meantime I found another company. He lied when he said that Humana would only used them.

After trying for a year, I finally got an Inogen One portable machine. Then, Apria tells me are taking my regular at home oxygen machine. They expect me to carry this portable machine around with me even at my home! It is a PORTABLE machine. They say you can be on it 24/7. I can understand that if you're out of your home for days, but not when you’re home! This company doesn’t seem to care about what you have to go through to stay on oxygen. Plus, they automatically take my payment due out of my account, but every time I call they say my account shows a double balance due & pester me to make a payment. It seems like everything with them is an argument! It is so aggravating dealing with this company!

Lack of customer service - This is the worst company I've ever dealt with in my life. I've been unable to return equipment, charged for things I haven't received, and had to cancel one credit card to stop from being billed.

This company keeps changing its policy to bill for items I haven't received. I had an agreement to pay off my machine in 13 months because we changed insurance. They now say my new insurance should be billed for a 15 month old machine for 15 months. They also bill me 28.95 a month for the water chamber which I don't use because I purchased the SoClean and it comes with its own chamber. I haven't received or ordered supplies in 7 months yet they insist in trying to bill my insurance for supplies. Does this sound like a rip off???

This is the most difficult company to work with. I had a complaint regarding a charge and wanted a detailed bill. The number I called to get clarification of the charged went somewhere overseas and their rep could barely speak English. She couldn't understand me and I couldn't understand me. The problem never got resolved. "Buyer beware." Watch the charges on your bill or better yet find a different company. I would give Apria a no star rating. BEWARE.

If I could give this company Zero stars I would. The customer service is horrible. Humana insurance sent me to this company for a piece of medical equipment. Initial authorization for the equipment was granted in Feb 2018. After several back and forth conversations with Apria I ended up having to go back to my primary healthcare provider to obtain another prescription (even though I already had an authorization). The order was finally "placed" on 26 Apr 2018. Was told it would take 7 - 10 business days to process the order and have it shipped.

This is the worse company I've dealt with in my entire life. They have been processing an order for equipment for 5 months. Every time I call to find out the status of my order I get a different answer. Very frustrating that a simple order can take 5 months. I finally told my doctor to find a different supplier, since Apria cannot tell when I will be getting my equipment.

I have been an Apria Healthcare customer for last 8 years. My current CPAP machine provided by Apria is defunct and am eligible for a new machine. Apria has been playing ping pong with my order. Now they want me to send them the baseline study because they have lost it even though the initial sleep study was with them when they gave me my first machine. I have been spending more than 2 hours waiting to speaking to someone in the Qualification team to process my order. As per their own rule I do not have to need another baseline for at least after 8 years from the prior one and in my case it is less than that. They do not pick up.

I am complaining because medicine for my daughter has either been sent as the wrong type (and when trying to return Apria said someone would pick it up and never did. Then 30 days later they say it is too late) or not received within a timely manner. When I first learned of this problem, I contacted your customer service (that I believe is in Florida?) at your company, and was told that the local distribution center didn’t place the order, ordered the wrong item, or was not in stock and would not be for a while). This is unacceptable in 2017/2018. There have been days where we ran out of medicine for my daughter and had to use an alternative that the doctors say was not as good.

Apria may be the worst company I have ever had to deal with. I have been trying to order a CPAP machine for 2 month. I have no idea why this is taking so long. Everyone that you talk to at Apria is completely incompetent -- no one know where the machine is, where or not it has been shipped, where it has been shipped (if it has), they do not know who it was shipped with, and they have no tracking number. I do not know how they stay in business. I will never deal with them again. They do not have an order number.

I am very disappointed in the customer service, or lack thereof with Apria so far. Last Thursday, 05/10/18 I was contacted by one of your agents and was asked to have my doctor's office fax Apria my sleep study results, which I did and my doctor's office did. The next day, Friday 05/11/18 I was told Apria received my sleep study results and you have been working with my insurance. That same day I was told to pay the deductible amount of around $270.00, which I did by debit card. Since last Friday I have been going back and forth with Apria's customer service agents and it's been a nightmare. I keep being put on hold, one day it was up to 30 minutes so I had to hang up.

Finally get an order for my CPAP machine, it is badly needed, I can hardly sleep. Apria seems to be the only game in town. They call me up and tell me that they need to talk to me. I call back, I wait 30 minutes on the line only to be transferred to a robot who says, nobody can talk to you now. I call back and they tell me someone will get back to you, stay ready to receive a call. Two days later I get a call from someone who purports to represent Apria, but I have my doubts. Even though my insurance has agreed to cover 100% of the cost, they want a bunch of personal info 'including' my credit card. At this point I suspect the Russians are calling.

Where do I begin. I was just started on oxygen and I feel like I am being held hostage by this inefficient, insensitive and incompetent company. When the initial tanks were ordered, I was told the driver would be at my home with a window ending at 7:30 pm. 7:30 came and went and I finally got a call that the driver was running late. He called me at 9 PM to tell me he was just finishing up his call and did I want to reschedule for tomorrow. DAH! Let me think. I had already been sitting around half the afternoon and evening and what I didn't want to do was have a repeat of that the next day. I told the driver to come out and he arrived by about 9:30 and by the time he very... and I mean very slowly brought in the tanks, set the equipment up, provided meager instructions and I signed paperwork it was almost 11 PM.

I waited 2 months for an LH knee walker. They sent a RH and let me go! I could not use it as I'm paralyzed on the R! I was billed $60 after all this but I'm paying it to be done with them! (My insurance paid $1000).

I have been TRYING to get a padded shower transfer bench since March 23, when the prescription was submitted by my son's doctor. My son (a paralyzed 16-yr-old with no sensation below the waist) has been using a broken bench for 3 months now. I am very concerned that the metal brace under the seat, which is broken in half and has a very jagged edge, is going to cut him severely. I have contacted Apria's customer service team on at least 7 different occasions, explaining the urgency for the order. Each time, I was told they were "escalating" the order and to "KEEP THE LINE OPEN" because I would get a call from my local branch. I finally got a call on Friday, April 26 (4 weeks after ordering).

Received a call from Apria about returning the phone call they made to me. Believe me this is the 1st time I have contacted Apria, and I am really hesitant about using their service. After being on the phone for over 45 minutes I was told to call the same number that I dialed and ask for customer service, I informed them that I used that number and was talking to them as we spoke. After getting the runaround on who to contact, I was informed that I was approved for service and someone would contact me that evening to set up an appointment. Never received a call so I called them.

In December of 2017 my daughter, had surgery which left a significant open wound requiring a wound-vac to facilitate healing. This equipment was provided by Apria Healthcare. We had the equipment for several weeks. I returned it on May 4, 2018 to Mountain Point Medical Center. The equipment was tagged and placed in a storage room for retrieval by the Apria Representative. The equipment was retrieved by the Apria Representative. He was escorted to the storage room by the nurse. I thought that everything was taken care of. The machine was preauthorized by my insurance. As far as I knew insurance had taken care of it. I did not receive ANY statements from Apria of any balance being owed to them from Jan-April 9.

I wish that I could post a negative number. They are the WORST company in the health field profession. Been trying for a month to get my profile updated (add email address to database) so I can use the DreamMapper software to see the data that they are collecting. They never return my call.

I had to change to Apria when I changed insurance. I liked using my local company, which did an amazing job and weren't near as expensive. Apria has a monopoly on Humana users. They never come out to check my machine and if I need to have it checked I have to drive at least 45 minutes. I have Fibromyalgia and I am on a fixed income. I can't afford the drive, nor do I feel like making that trip. My local company would come out anytime that you needed them. I would not recommend Apria to anyone.

The most unprofessional company to do business with. They have uneducated people making educated decisions. They first denied my claim. When I called, they stated that they didn't feel that it was needed. I asked them what made them think they could overrule a doctor's prescription. The only response they had was to try again. As I called back, I was placed in an infinite loop with their answering system. Push this button, then this one, and so on. It made circles for almost 15 minutes.

Don’t use this company, my mom had a major hip surgery and they sent her home with a heavy wheelchair (one we couldn’t even get into a medium size sedan) and when requesting a transport wheelchair for my mom's surgery follow up appt. they told us we would have to wait 10 days, when in fact they should have swapped it out with the wheelchair she was sent home from the hospital in. In other words, it qualified for the same day service. The customer service staff were rude and would lie saying, "Yes they’ll be calling you today." Never happened, my mom's appt came and went, with no word from this inferior supply company. Horrible staff and nonresponsive, I hope their families get the same lack of care my mom did!!! This scandalous company will bill the insurance and give you zero customer care. Informing my insurance and finding another supply company.

We have dealt with Apria for over 20 years but the last year+ has been horrendous. I'm not sure what has occurred but the company has lost all customer service capabilities. Every time I call it is someone who is completely inept. It is frightening that a company receiving so much Medicare money and personal information including SSN numbers, DOB etc. is so dysfunctional. There needs to be more oversight over any company that receives federal Medicare money.

I got a CPAP machine from them. Two years after I purchased it and paid for it I am still being overcharged. It is a scam. Go elsewhere. Do not do business with Apria Healthcare or you will regret it. I am still getting emails and calls saying I owe them when I do not. They even reported me to a collection agency when they owe me money.

I was on hold for almost one hour. That is not very Good customer service. It is ridiculous! I returned a phone call from Apria Healthcare, when it took someone 15 min to answer. I wanted to speak with the person that called me. I did not want anyone reading from my account as to why I was being called. I wanted to talk to the source. I wanted to make sure I was getting the correct information. So I was put on hold only to wait 45 min and some seconds. RIDICULOUS! Was not happy and very angry. So I hung up. 0 stars from me!

Life-threatening service. We had a scare. The hospital prescribed and requested oxygen support for my mom to be set up at our home so that when she arrived home, post open heart surgery, she would have oxygen available for her at home recovery. Apria called right away when we got home and said delivery was on its way. The hospital gave us a tank to keep my mom on O2 until Apria could deliver. We called Apria back (every hour) waited on hold and each time we reached someone, Apria said the oxygen supplies were almost here. When my mom's oxygen ran out and we had contacted Apria a fourth time, they said the driver had a flat tire but was just around the corner and the oxygen would be here in a few minutes. After another hour my mom's oxygen was so low we called the hospital and they requested we rush her back to the ER to get her O2 stable.

The people that you have working for you are very incompetent. I received the wrong supplies every time whether oxygen or CPAP equipment. They won't overnight the right supply and I have a problem with that. How in the first place do you keep getting my order wrong. Second of all you have people that don't speak very good English and they are hard to understand and some are really rude. I have been on the phone for a little over 4 Hrs and transferred 4-5 times and had to give all my personal information with every person I talked with.

Disorganized, unreliable, and completely unprofessional. Waited over 1 month for a knee scooter after my surgery (with calls every week). They gave me the wrong information about equipment they provide and lied about brands they carried, even though they said they carried such brands. DO NOT GO THROUGH THEM FOR YOUR MEDICAL NEEDS!

The people that you have working for you are very incompetent. I received the wrong supplies twice. The second supply was overnighted which was wrong. They won't overnight the right supply and I have a problem with that. How in the first place do you keep getting my order wrong. Second of all you have people that don't speak very good English and they are hard to understand.

When I read some of the 970 reviews of this company, it is clear they have serious problems! "Worst excuse for a business!" and "worst company ever!" are typical of the comments in almost every single review. These are my exact sentiments as well, after dealing with this company for the last six months. Some of the problems I've faced are: long phone hold times (well over an hour); impossible to email this company; untrained & unsympathetic clerks on the phone, once you manage to actually talk to someone; etc. This is on top of just not receiving the supplies ordered from them.

Apria charged my credit card without authorization and continued to do so even after I told them to remove my card from file and to send me a bill. They originally told me that my CC info was a placeholder if any equipment was damaged, instead they used it to pay themselves immediately without notifying me or sending me a bill. I called their customer service line to discuss and waited on hold for at least 20-30 minutes. Once I spoke to them they refused to reverse the charges and to send me a bill. They also said they would remove my CC info and not charge me that way again, yet they charged my CC again after that conversation. Go ahead and check your recording Apria, that's exactly what happened. Unauthorized, unethical, dishonest. Completely ridiculous that they run a business like this.

Apria continues to add charges to my credit card after I have specifically instructed them not to make any unauthorized charges against my credit card. I also requested my credit card to be removed and this was never done. I just received another fraudulent charge for services that have already been paid by my insurance company. A favorite trick is they overcharge you, make fraudulent charges on your credit card then several months later issue you a charge for the overcharges. This company needs to be investigated for criminal unauthorized use of credit cards.

I work at a doctor's office and we decided to use Apria for a patient who needed a new oxygen tank! We've been trying to get him a new one since 10/2017, it's 4/18 and he still hasn't received one because there is always something that seems to be missing from the paperwork we send. But instead of letting us or the patient know that more information is needed, they don't communicate unless we call and ask for progress! The last time we resent everything we were assured that there will be no more mix up and that they have everything and 3 weeks later what do you know. The order we sent in is past overdue and they can't accept it and everything needs to be up to date and resent! Our patient is out of oxygen and can't leave his house! We don't know what to do at this point.

This company is a complete joke. I've had so many issues with Apria since our insurance (CareCentrix) set us up with them as our Durable Medical supplier. From timely communication and authorizations to completely lying to their patients/clients, this company is horrible. Most recently, I put in a re-order for my special needs daughter's g-tube formula and supplies. That was on Monday, April 9th. They said that it would be delivered to my house no later than Thursday, April 12th. That was fine as we had formula to support us until then. Thursday came and went and no delivery arrived. So I called and they said that our insurance didn't approve the order. I called my insurance and they said they had no record of Apria ever requesting reauthorization.

These incompetent and fraudulent people lied multiple times about our order. Every time we called they had a different excuse or reason for the delay and the status of the knee walker we ordered. They delivered the wrong equipment, it was delayed, and now they refuse to refund us the money we paid and they billed the insurance for.

Took them forever to finally send the CPAP that my husband needed. They never asked what kind of mask that he needed to try and just sent a junk mask. After calling last week to get a new mask that he can actually use we never got a callback as promised. Called at 8ish am again today and was told at 8:45 that we would get a call at 9:00, 9:45 rolled around and we still had not gotten a callback. Spent an additional 2.5 hours on a call trying to get someone in their call center to track someone down to make the appointment. They put me through to Kenny in their Houston office who just couldn't help except to promise another call. Left specific instructions that I would not be available between 1ish and 3ish for the callback but calling after was fine... guess when Becky the Respiratory Therapist called... yep right when I specifically said I wouldn't be available.

Called Apria's customer service line 3 time because I was hung up on the first 2 time after being put on hold for a very long time. The 2 agents gave me conflicting information. The first one was nice enough but of course the info she gave me was wrong so while I held and she verified I heard her pick up and hang up instead of talking to me. The second call the agent gave me conflicting information and became hostile when I told him that's not the info I had been given. I requested a supervisor so I could get a definitive answer and he became angry asking me why. I requested a supervisor again and he continued to be aggressive and angry.

I have used their service for several years now. I have never received a bill showing what they were billing my insurance company (Blue Shield) or me for that matter. I recently got a new Rx for a portable oxygen generator and they said my insurance declined it, even though I had one last year. Then I received an Rx for a new CPAP machine and I was told I that I owed them money and I would have to pay that. I disputed this as I have nothing to show that. Then I was told that I would have to give them a credit card before they would sell me a CPAP machine. I told them no, they want to charge me for whatever they want. If you check other complaints you will see many others have had this problem. At any rate, I won't do business with them anymore.

Their customer service reps really need training. I've recently had many serious health issues (stroke and cancer) and another in particular is dealing with severe complex sleep apnea. The Apria service rep called me last week to set up a home delivery of equipment. She lost most all of my demographic information and they didn't bother to contact me. Told me that my delivery would be 4/11 and someone would call. They never did and of course I spend 6 hours on the phone with them today trying to get answers.

It's the same old story. Was billed for CPAP equipment because I changed providers. I got the new doctors recommendation, PAID THE BILL, then continued to get bills. Every time I would call, they would say, "Oh, I see the problem. We will contact your insurance and it will be taken care of." Meanwhile, I have not had replacement CPAP equipment in a year and a half. Still getting those bills, though.

I have been fighting for months for CPAP supplies for my son and myself and getting nowhere. We both have not slept for approx a month or more. Apria is no help not to mention every time I call them I am on hold for a minimum of 1 hr. Apria sucks.

Minus 0 CUSTOMER SERVICE. Several issues for THREE YEARS on medical supply orders: Charged my credit card for supplies AFTER they acknowledge I had canceled that authorization in writing months earlier (credit card fraud) - more than once. Does not submit for authorization to insurance and lies about it (several times). NEVER initiates communications (except standard recordings). Refuses to contact me on back ordered issues (their errors) and will not advise when they have authorization to fill and ship it. It doesn’t ship unless I call to inquire. I have run out of supplies a few times.

My 3 1/2 year old son needs oxygen. We were supposed to receive a delivery today. I received no phone call to discuss delivery. I called Apria to follow up. They "could not verify insurance" (insurance which is valid and with which we have had no problems with ever) and therefore, my son could not have the oxygen he needs. I asked repeatedly, “How that can be...how can there be no other way to get the oxygen my son needs” and the representative said something to the effect of: "we can't do it without verifying the insurance. I hope nothing happens. If it does you'll have to go to the emergency room." So we are stuck, without oxygen that is necessary, and with no choice but to go to the emergency room once the oxygen we do have runs out this evening! How is this acceptable? Terrible company!

I always have problems with Apria Healthcare for reasons I don’t understand. The latest incident is the last straw. My CPAP supplies were reordered two weeks ago, but I found out by accident that my telephone numbers and birth year were wrong, so I requested an update on my file. A simple request that any customer service representative could fix it in a few minutes. I was put on hold for a long time, and told it was fixed. I asked her to repeat my vital numbers, and again the birth year was wrong. She promised to fix that again.

I requested a new regulator as the one I had continued to leak from my portable tank. The service tech that was sent out very rudely told me there was nothing wrong with the regulator and declined to change it out. After another 2 weeks I am still dealing with the same problem. At this time I ready to change my oxygen supplier. Just need to see who else in my area is Medicaid supplier who is a company with a better record. I'm afraid they are as bad as Apria.

Delays, excuses, escalations. That's this outfit's cycles. Do whatever you have to but do NOT work with this excuse - making TOTALLY INCOMPETENT outfit. Neil will accuse you of venting. Call back a week later, and you get him again. "I hear you venting." You've been warned. Do whatever you have to to stay away from these people!!!

This company keeps billing me for equipment I don't have. I haven't had this equipment for at least 8 months. And they are billing the wrong Insurance Company. Then send me bills and then send them to collection agency. This continues after many conversations and they can't figure it out. I'm extremely frustrated and will never deal with them again!

When my husband was discharged from an inpatient stay a hospital bed was ordered for him from Apria. When the bed showed up, it was not exactly what I had expected. The innerspring mattress was extremely uncomfortable with lots of pressure points and could not be used without risk of bed sores and skin breakdown. On delivery, the technician did not know how to attach the side rails, so three days later another technician arrived to do that. I asked about the mattress and was told that is the normal quality and the only type that they have.

On March 8th 2018 my partner had to go in for a spinal fusion. This was such an invasive surgery. It will require two to three months out of work. The doctor prescribed that a hospital bed be brought into our home so that he was able to sleep in a reclined position. We were told from the date he was released from the hospital it would take 7 to 10 days for us to be contacted regarding this bed. I made four calls to Apria asking them if they could put a rush on getting the bed brought into the home. As of today March 25th we still have never been contacted by Apria. This is very upsetting to know that we had a prescription from a medical professional that has gone unnoticed. Additional risk of not being able to sleep properly could potentially lead to further issues down the road and there is no one there that cares. I would not recommend this company for any medical equipment.

I got a new CPAP machine from them. Apria mask was too big. Had 30 Days to return for the correct mask. I called within the time and was told they would send out the right mask to me. Would take 5 to 7 days to receive them. After 3 weeks nothing. Called them up to find out the warehouse put a hold on the order. No one could tell me why. Now I only have 1 Mask of the three that were wrong size. The person I was talking with told me they would release the order and I would receive it in another 5 to 7 days at which time I said this was unacceptable since this was their mistake not mine and that my CPAP mask was leaking.

New CPAP Machine Order - Calling Apria for information requires a half-dozen transfers and phone button pushing. When you get a representative, they're ALWAYS the wrong department... "Let me transfer that for you... I'm sorry you've reached the wrong department." When you finally reach your destination the phone contact sounds like they're in a Glad Sandwich Bag. The transferring folks were clear, but for some reason, the person that's supposed to have your information can't be understood. After giving the representative all your information, and I mean ALL your information... you get disconnected. Return to GO, don't collect anything. If you can get anyone else to service your Durable Medical Equipment, don't use Apria.