Apria Healthcare Reviews

Apria Healthcare charged two different credit cards for the same bill. When I called in to find out why, I was told that the first payment, made on May 28, hadn't yet completed in their system, despite my confirmation number to the contrary, and so they billed the second card on June 15. When I stated my frustration with this, the rep actually laughed at me and told me the balance was zero. The problem with DME providers dictated by insurance carriers is that they can basically treat you unprofessionally and fraudulently and you have no recourse if you actually want your medical supplies. I'm following this review up with calls to my credit card companies, insurance company, the FTC, the BBB.

Apria sent my mother a letter stating that they needed to come out to check her existing equipment. My mom called and scheduled this. They never showed up. She called back and scheduled a 2nd time. They never showed up. She called again and scheduled a 3rd time. Before the day of the 3rd appointment, I had to take her to the ER twice and then to her pulmonary doctor who ordered a High Flow Concentrator as my mother needed more than the 5 liters that her current machine provides. So, we called Apria the next day, which incidentally was the day for the 3rd appointment. I verified the appointment for that day, still no show. I verified they received the doctor's orders, they had.

I have had problems with this company for years. In early May my insurance company, United Health Care, contacted them about my need for supplies for my CPAP machine. I was also brought on the line. After waiting several weeks for the supplies I called Apria to find out where the equipment was. (They had told me it would take ten to twelve days to fill my order). I was shocked to be told they didn't have my current insurance information on file even though my current insurance company had called them about my need for supplies!

My CPAP machine went dead last evening. I called Apria this morning. The tech called me back about an hour and a half later. I asked that she come to my home because of a broken ankle and leg. I told her I had just gotten my cast off and I was not driving yet. She told me it would be a couple of weeks and that I needed to bring the machine to her. I asked again to please come to me. She refused. So I asked for directions and then to confirm directions she very rudely said let me finish my statement. At that point I said thank you and hung up. I called twice and she never called me back. I have no machine and no way to sleep through the night. What about an emergency do they not understand?

We are an EP Heart Clinic, that helps a lot of patients get CPAP's if they are diagnosed with OSA. We have sent many referrals over to Apria who usually take weeks to get back to any of my patients. It is never a good experience talking with the customer service. Over 6 weeks ago, I sent a referral over with the same paperwork and information I have sent 100's of times, and have received 2 faxes back stating that they needed new information and just one complication after another. I have faxed over the last request 4 times, with each fax cover sheet requesting a call to the patient as well to me to let me know it went through. I got my fax records stating it went through all 4 times.

Apria called today from an "Unknown Number". I have been rejecting all those calls lately but took this one... Couldn't believe APRIA would NOT IDENTIFY THEMSELVES except to say they're an UNKNOWN NUMBER! The call was just a pesky "update your info" call. Sooo... I called Apria from that "Unknown Number" and it took about 15 minutes to get help. As I was waiting, all I heard were LOUD Advertisements over and over and over again... "While you're waiting"... Then MORE loud ads over and over and over again.

I tried to give this company a chance even though everything I read was bad. Let me tell you, PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. I figured I have insurance... I will not have that much of a problem. Well let me tell you, I have that much of a problem. I gave them my credit card information and now they charge my credit card, one month 3 times, most of the time it was just 2 times a month, but in May of this year they had to get just a little bit more.

Since switching to Cigna insurance and being forced to use CareCentrix, I was partnered with Apria for my CPAP supplies. And it has been nothing but a complete mess since the beginning. First off, it would be great if their customer service people weren't outsourced overseas and were actually trained. None of them knew how to answer any questions I had and they were frequently hard to understand. They messed up my orders several times, failed to auto-replenish my supplies even though I was on an auto-replenishment program. Then when I tried to get a travel CPAP, they wasted 2 weeks before telling me they would not be able to get it for me at all. No one returns your phone calls either. If I could give them a 0-star review, I would. Use ANYONE but these people for your supplies.

Husband has Kaiser and needs CPAP supplies. For the past 4 times he's needed replacement masks they charge his credit card at the time he ordered the mask. They then bill him again for the same item but don't send the bill! That way, we don't know they've double billed us or sent us to collections for this double billing! When he tries ordering new supplies they claim he's got a past due balance and refuse to let him order anything until he pays this fake past due bill! Total scam! Wondering if other people are being double-billed?

Kaiser ordered for me 2 portable oxygen on Thursday 5/25/17 for deliver to our home address. Saturday, we received a phone call that the estimated time of deliver will be 8 am to 2 pm. Around 1 pm we verified through your website the estimated time, it showed that the delivery will be 2 pm to 6 pm, then before six the new arrival suppose to be 6 to 9:30 pm. We waited all day and when we called for estimated time, we were told that my name was dropped from the list of deliveries. We called and the automated reply was they have no pending delivery reported. As you can feel frustrations and disappointment occupied our physical being. Lastly, an operator assured me that the oxygen will be delivered between 10 am to 3 pm Sunday May 28, 2017. However, upon verification the website showed that the delivery has been changed between 12:45 to 4:45 pm.

Let me first say Apria isn't my first foray into the Health Care Supplier business. I have had three other suppliers of my oxygen products and have never had a problem with delivery, billing or insurance with the exception of the fourth, Apria. I don't have enough time remaining in my life to cover all the ridiculous problems Apria has given me over what, to the layperson, is a simple mistake with a simple fix. I have two insurance policies both covering my oxygen supplies & service. My primary coverage is with AETNA through my wife's employer. My secondary policy is United through AARP's Medicare Complete endorsement. The original problem began when Apria neglected to bill my secondary policy. I started receiving bills &, upon contacting Apria, was told to ignore them as the insurance had not paid yet. Then I noticed I had accumulated several collection accounts on my credit report.

I have been with Apria, now Coram, for the past 10 years. Since Coram CVS Specialty Infusion Services have taken over, I have had an almost monthly dispute on ordering a Mic-Key button for the past two years. Our insurance covers one Mic-Key button a month, which Coram has argued with me time and time again, making it most difficult to receive this necessary piece of medical supplies. I even spoke with the manager of customer service at Coram, and he stated over and over that I was wrong. I asked him to provide me with the information, stating that I am wrong.

Since the initial contact, Apria has been less than professional. The lack of customer concern and human consideration is common place with every phone call. Call wait times are long and then the representative who answers is usually snarky and condescending. I can understand an occasional "bad day" from the rep, but it appears it is a behavior among the company. During one call specifically, and after being shuffled around to 3 different people, I was conveniently "disconnected" and had to start all over again with our requests. My mother has issues with memory and gets confused easily: they delivered a system for refilling Oxygen tanks that an elderly person should not be considered for let alone someone with issues. Even I was confused with the process. We told them this upon delivery and the delivery person still insisted on leaving the set up and said to call the company the next day to request a change.

When you call for assistance you get someone in India. If you are a senior, who is the main client of oxygen use, this is a extremely difficult task. If equipment failure, that person could easily not make it through all the prompts. If you do, you speak to someone who does not speak English well. Most elderly people, have some vision issues, is no way a blind person would be able to get through. Not to mention someone hard of hearing, beagle to understand and get the service they need. There is no oxygen equipment for the blind.

Our physician sent a prescription to Apria for oxygen supplies and a bpap machine. After waiting several days we decided to call them. Our call was answered overseas with a person who was hard to understand. We waited over 1 hour in an attempt to resolve the matter. We were told there was a hard hold on the account for a past due balance. The balance was a extraordinary amount for a machine that was returned several years ago. Two weeks later and several hours on the phone we were still not able to resolve the matter.

Is there a rating below 1? They were rude, unprofessional and incompetent. When I asked to speak to a supervisor, I got attitude and told "you're just wasting your time." When I insisted, I was put on hold for 12 minutes, then hung up on. STAY CLEAR!!

This will hopefully inform you of the problems APRIA has with their accounting/billing department. The amount that I initially paid to Apria of $660.00 when we signed for the machine that was charged to a credit card, & our account does not reflect that this was ever credited to us. In July of 2016, I was called by Apria and made another credit card payment on the phone using a credit card in the amount of $280.64, that payment was never credited to us. I also wrote checks that were in fact deposited by Apria from our personal account, amounting to $459.51, never credited to our account. The total amount I have paid to date and HAVE NOT BEEN GIVEN CREDIT FOR is $1,404.41.

I honestly don't understand how a company like this is still in business. I have never seen such incompetence with customer service. Everyone is clueless... the dispatchers, drivers and delivery people and the people on the phone. It took us many days and, no kidding, over 20 phone calls to get our daughter a wheelchair after she fractured her ankle. No one knows what is going on and no one can offer answers. They give you a huge window for delivery and either don't show (twice) or show up hours after the window (yes, this happened).

Warning!! Do not do business with this company. Absolutely horrible place to do business with. Customer service is non-existent, unauthorized charges to credit cards, insensitive workers who couldn't care any less about the consumer's health issues. There are other companies out there, please just stay away from this one. Read the reviews... ALL ARE BAD!! One star is too much for this company. Is there a negative rating I can give??

First off, my oxygen level — while in the hospital — was 93-94. Due to one person's reading (after a 2-minute walk/trot) read 88. I believe he was a Apria rep. He said that I "needed oxygen at Level 1." I did NOT want the oxygen machine nor the tanks. Apria showed up at my home shortly after I was released from the hospital. The rep was not in the mood to demonstrate nor explain usage. I was left with a very noisy machine and NO usage instructions. Because I felt that I didn't need the machine nor the tanks, I had to wait for a appointment with my doctor to get a letter faxed to Apria to get all of their machinery picked up. They seem to be "in it for the money." I do NOT like this company nor would I recommend their services.

I was wondering why people even have this company any star then I realized it meant very dissatisfied. I haven't reviewed any companies until now but have to voice my complaint. My daughter had foot surgery 6 days ago and had to go back to the university shortly after. I went through my insurance and was sent to Apria and I was told that the recommended knee scooter would be sent before end of business day 2 days ago. I called on that day to see what time the delivery would be and I was told that they only had the order but not the authorization number so I had to call the insurance to ask them to resend the authorization number. This is after I've been rerouted to 2 different departments and been on hold for 40 minutes.

On Jan. 5, 2017, I ordered CPAP supplies from Apria for my husband using his new Medicare Part B insurance plan. I made the mistake of giving Apria my credit card rather than waiting for the claim to go through our insurance to find out how much was our responsibility. Since my husband was in desperate need of a new mask, and to prevent a delay in having the supplies shipped to us, I provided my credit card. I was charged $79.46. When we received an Explanation of Benefits from our insurance company we discovered we were only responsible for $34.31. After hours of sitting on hold and explaining the issue I kept being told there was still one outstanding bill (there wasn't).

We bought a CPAP thru Apria in July of 2015. Their billing is so terrible. They could not bill our insurance correctly, put us in collections and after finally paying the balance just to get them off our backs, they say we still owe $160.00. I have requested a copy of our statement and have yet to receive anything.

Apria's customer service is absolutely awful. When I ordered my CPAP machine through them, I specifically asked about whether I would be receiving the nasal mask that I had slept with at my test. I was erroneously told this was correct. Instead, I received a type of mask that I can't wear and knew I would never want. When I called to correct it, I was told to get a new RX from my doctor or to use up my 1 free mask fitting. I got the new RX but no one returned my call re: next steps.

I have been trying to get an SD card to get a download for at least a month! It all started when I placed an order for new CPAP supplies. Never got them! Called them and they said they needed a 90 day download and that they called and told us that! We never got a call! So I have been trying to get an SD card for almost a month so we can get supplies! They are very rude, disrespectful and very unhelpful thru Apria's "so called" call center! They also don't want you to speak to a supervisor, they always find a way to hang up on you. They figure if they get you mad enough you won't do anything about it! But I have had more than enough dealing with this unhelpful company! I would advise anyone looking to using a Healthcare company not to use Apria!

I have never done business with such an incompetent company. I'm feeling rather postal right now, if you get my drift. I changed insurance January 1st. Apria took a month before calling my insurance. They were given verification of coverage, allegedly, but continued to bill my old insurance. Now, after 4 months, they called to say they were picking up their equipment because they have received no payment. They've received no payment because they never invoiced me or my current insurance, no statements, no phone calls. I have received texts that I should log in or call and I am unable to do either. The phone number provided usually leads me to the Philippines to someone who doesn't know what equipment I have and the text links don't work. I have now been told that Apria isn't in my network and that I owe them more than $800.

I have them on auto pay with Chase Bank and according to Chase Bank they have received their money every month, but we get notifications every month. The payment is $26.00 a month but it is behind over $100.00. Chase sent it, if they didn't get it who did? I agree with the people above. They have very poor customer service. Jerry ** for Chuck Church. Please Apria, get your act together because you do have the product and the potential to do very well. Thank you.

I have been with Apria for a couple of years and have had so many problems with my orders. First of all I have insurance and Medical so payment is in full but they needed a credit card on file. And one month there was a bill on my account for supplies. And when I questioned it they discovered they made a mistake but could not credit my account but would have to send me 2 checks and I would get them the following week. But I had to follow up with numerous calls to get my money back.

Went to pick up my CPAP machine and mask. The person who tried to help me was just the receptionist. I was told a respiratory specialist was going to custom fit me. The machine is high tech basically showed me the on off button and how to attach the hose and mask. Seem abrupt and rude and like she hated her job. I would not have gone there if the insurance company did not give me their name and address and phone number. I came home and had to look thru the book that came with the machine and many features that were not even mentioned so how do I know if I am getting the best from the machine?? Don't go there - Palm Beach Gardens Florida location.

I am VERY disappointed in Apria. I received an order for my CPAP machine on 2/3/17. It is now 4/18/17 and I still do not have the machine. I have had to contact both of my insurance carriers. I obtained the denial letter from my Primary insurance myself and have now faxed that to Apria. I called my secondary insurance this morning, as I was placed on hold for 30 mins with Apria, and I was told from them that Apria has NOT submitted for a reauthorization. I am looking at ways of filing a grievance as I am being denied access to a machine that my MD has deemed "Medically Necessary". I am a healthcare worker and I can not understand this delay of service. I do not know how a company with this type of customer service is still allowed to function and will definitely would not recommend this company to ANYONE.

I am writing today to express my frustration about being forced to work with this company. I am a discharge planner and have been for many years. I absolutely dread working with them and I only have to when it is insurance related. They are not concerned for their patients, they do not understand (or care about) the urgency of acquiring DME for medically compromised patients. I have seen it take anywhere from 3 weeks to 2 months for them to deliver even a single piece of DME to a patient. I have been forced to send people home, because insurance stops paying, with nothing. And this breaks my heart and it compromises the health and well-being of the patient. I have filed formal complaints with Apria and received NOTHING back. This company simply don't care. I do not recommend anyone using them... EVER! If your insurance tells you this is who they contract with, insist on another DME provider!

Every time the company change the machine it doesn't work. They have to come back 2-3 times when finally works for a few months. I'm on the oxygen machine 24/7. Every time I call it's whole day project.

Have been using Apria for at least 12 years. They sent me a box of CPAP supplies like clockwork, even stuff I didn't use with my CPAP. I gave up trying to convince them to drop some of the supplies, but after numerous calls to my Orlando APRIA with no success, I started putting them in the closet. Cigna was paying for all of this. Then I get switched over to Medicare as my primary and CIGNA goes to secondary, and this is when a different problem begins. I have called the Orlando APRIA 3 times, spoken with 3 different reps who tell me that Medicare is handled differently, and thus someone will call me back. Never a callback. I am now sending off a letter to the corporate offices regarding my lack of help from Orlando and researching a new company to service my CPAP.

I purchased a CPAP machine through Apria in January 2016. As required by Medicare it was setup as a rental for the first 13 months. Needless to say trying to deal with Apria Corporate to even get the machine is an unbelievable story, but that story is not for now. Throughout 2016 Apria billed Medicare and of the Medicare approved amount that was not paid, my BCBS supplemental paid Apria. In January 2017, I received notice from BlueCross/BlueShield of a rejected billing from Apria. I immediately called Apria billing office and was informed that my account showed no open balance and that I would need to wait until they received notice from BCBS. I checked with Medicare and Medicare had approved the typical amount but applied it to my deductible. This deductible amount was billed to BCBS.

I have been a customer of Apria for BPAP machine since 2010. I (my insurance company, which I pay good money to have) have paid them in excess of $15K in rental for this machine. July 2016 I was billed for yet another few months of rental. I called them to ask how long we would have to continue rental before it was considered owned. The customer rep discussed with someone for a while and then came back on line to tell me that I had been paying for over 5 years, that I did not owe them for these charges, and I would not receive any more bills for this or future rental. There was no mention of any pending balance with insurance or any other aspect just that it was no longer owed. As she communicated, I did not receive another bill from them or any other communication, until... Fast forward one year, I get a bill for over $1000 for rental for April to July 2016, the balance that the customer rep one year earlier said that I no longer owed.

I rented a wheelchair beginning in July 2016. They took the payment from my checking account. It was supposed to be 14 dollars a month but soon turned into 73 dollars a month. I contacted my insurance company and was told Apria was not filing their claim properly. I contacted them and they said they would refile. They did the next month but went back to filing it wrong the next. This went like this until the end of the year. In December they took out $198.00. After that I called and told them to pick it up. I couldn't possibly afford this anymore. I paid a total of $347.00 for rental for July through December. I then bought one at Walmart for about $160.00. I wouldn't recommend this company to anyone nor will I ever use them myself again.

I am not alone. Forced to use this company due to Kaiser. You call multiple times, talk to managers, it goes on for days, no service. How can an organization fail so badly in managing customer expectations? Employees tell you that you will absolutely get service today, it's marked urgent in their system, by 6pm. Day after day of calling. It's a total joke and a travesty to suffering patients. Just one example: My 83 year old uncle just had 8 hours of surgery last week. The hoyer lift broke. Promised Monday. No delivery yet as promised. Shameful - are you listening, Board of Directors?

I had a sleep study done in July of 2016. At the time my insurance was Cigna. I went picked up a CPAP machine and the agreement was I would have 6 payments and the machine would be mine and I would not have any more payments. I paid 5 payments on time and the last payment was suppose to be January 30th. My insurance changed in January from Cigna to Anthem Blue Cross and Blue Shield. I received a bill for 55.00. I call because it wasn't the same as the other 5 payments. I was told that because my insurance changed I was in default of the contract with Apria Healthcare under Cigna and now the contract with Anthem Blue Cross and Blue Shield is I have to start all over from zero and start 10 payments. After that 10 payments, the same CPAP machine would be paid for. I think this is one of the reasons health care is out of control. Apria Healthcare SHAME ON YOU.

It is sad the experience I had today while calling to have some oxygen tanks filled. From the beginning of my call today 3/26/17 at 11:40 am-12:24 pm to the end. The only thing I kept specifying to the tech "Marty" was that I needed the oxygen today with emergency because my son who is 5 asthmatic and has a lung disease was almost out. He gets sick out of nowhere and very fast so it isn't like I had a warning about it. We put him on the oxygen at 2 am last night staring him on 1 liter and going down to 3/4 this morning, after not getting any sleep last night I realized this morning that the oxygen tank was almost on empty. So I called Apria. It took 6 minutes of wait time for me to actually speak to someone.

Apria was very quick to deliver a wheelchair, less than 24hrs. after the order was put in. But try sending it back! Well it turns out we didn't need the wheelchair after all and now we have made several phone calls to Apria to pick up the unused wheelchair giving all the current information; address and phone number and they still haven't come to pick it up! Twice it was scheduled and now twice no one comes to get it. I don't know what the communication problem is between the delivery drivers and the pickup orders but here we sit, again waiting all day. Anyway it reveals disorganization and a disconnect within the company and its phone employees.

It's just too much stress calling them and the clearing house - They rarely understand what you're requesting. It's been several years that I have had my CPAC - I requested my first one be repaired - never happened, Never received updates on mask etc. Had to call several times over the years - sent wrong piece of equipment - approved a battery backup then denied as error. The list goes on... Ordered supplies last month online - never happened - one year they billed me when my insurance co. said "do not pay it."

My father was ordered to wear oxygen 24 hr a day. That was 4 days ago and still has not received the oxygen. Apria continues to tell him to pay a bill from 2012. When he refused their service, or he won't get his oxygen. I can't believe the low service standards of this company. I have no choice due to insurance to stay with Apria. I have tried to just pay the bill so my father can get his oxygen (Rip-off). That was a complete runaround. Phone call after phone call and on hold for 20+ minutes. THE BBB should do something about the way this company is ran!

Dealing with this company was the most difficult thing I've had to do throughout my pregnancy this far! I'm not usually one to write reviews but this company was very frustrating to deal with. I tried ordering medical equipment which my doctor faxed over a prescription for and waited over a month for something I was told would take 7-10 days. Every time I spoke with someone from "customer service" I was given different information and never able to reach a supervisor. The people were rude and the equipment was NEVER even received. Ultimately I switched to another carrier. DO NOT PLACE ORDERS WITH APRIA!!!

Trying to get a hold of someone for a billing question is impossible. When and if you ever speak to anyone on the phone you can't even understand them because they're from God knows where. They have overbilled me in the past and they are trying to bill me again for something that was already paid! I am so DONE!

Apria provided me with a CPAP paid for by Medicare and a supplement, but now they are saying that my doctor did not fill out all the necessary forms for follow-up visits. My doctor assures me that she does thousands of these and the forms were submitted twice, but they still claim they have not received it. Then they called me and said, "It's all corrected and you will receive your supplies." Two weeks later another letter saying my doctor did not fill out the forms. Again, they send it and again we repeat this same nonsense. Call saying it's OK. Letter saying no. So I am filing a complaint with Medicare and I suggest you do also if you get the same service.

I went to Apria with a prescription from my doctor to get a nebulizer breathing machine on 2/2/2017. I gave them my prescription and my insurance card. I instructed them to contact my insurance company to make sure my insurance company will allow me to receive the nebulizer and that my insurance company will pay and I will not have out of pocket expenses for this item. After waiting for a long time the man called me back into a private room and informed me that my insurance company had approved me receiving the nebulizer and accepted payment. I now receive a bill from CareCentrix dated 3/6/2017, that I owe $136.66 for the nebulizer and supplies.

I have been a patient since 2007. I recently received new equipment and had my first follow up Dr. appt. When I call the local Apria Healthcare the calls now go to a call center who do not respond to my inquiry. Twice I've asked for assistance. Please allow local offices to accept calls for service or provide that service without promising a callback that fails to reach the patient. Patients first!

Last year I was diagnosed with mild obstructive sleep apnea and told I would need CPAP. Apria was one of only three companies my health insurance would cover (after meeting the $5,000 deductible, but that's another story). I naively chose Apria. These are my grievances with Apria: They would not come to my home, not even to set up and explain the equipment or to properly fit a mask for me the first time. I had to travel to the closest office, which was 40 minutes away, to be fitted for and instructed about the equipment. Every time I needed to try a new mask, I had to drive to the office. Then the office moved even further away.

This is the second time that I ordered CPAP supplies from Apria Healthcare and they attempted to overbill me. When I placed the order I was told by the rep that I would have to pay the co-pay of around $68 before the order could be processed. I gave them my credit card information. I then received a bill from them for $99. When I reviewed my EOB it stated that I owed a total of $109. If you take $68 from $109 you have a balance of $41 not $99. I then spent another 30 minutes on the phone to point out the obvious discrepancy with customer service. This is the second time they did this to me. Will no longer use their services and will discourage anyone that needs CPAP supplies to order from them.

Apria shouldn't be allowed to even operate in the country. When you call the office, you get someone in India or the Phillipines. They have been billing me for 2 years for supplies I haven't order nor received. They didn't submit the proper paperwork to Highmark and they want me to pay. Fat ** chance of that because I made my deductible that year... They are too stupid to understand that. I just called again, and talked to the guy in Manila and told him I want an appointment to go to the local office. He told me the manager will call me back. Still waiting for that phone call. I WILL show up at the local office tomorrow whether I have an appointment or not. Never ever get anything from them. They are too stupid to do business with.

Incorrectly charged $265 on my debit card on March 1 when order could not be covered by insurance till 3/7 and was to be shipped after 3/7. I promptly cancelled order one week ago and today was told it will be another week before they refund my money. I have spoken to at least 8 customer service reps all of whom failed to be able to help. I asked on 3 occasions to talk with a manager and was ignored.

I was forced to give at least one star and that is one star too many! Aside from getting the runaround and zero answers, I cannot get my issue resolved! I signed up with Apria to receive a CPAP machine in July 2016. I authorized them to use my credit card to bill the monthly balance ($110.60) of the machine that was not covered by my insurance company. Then on November 30, 2016 I ordered more supplies for my machine. I was told my total was $77.31 since my deductible had been met. I gave them my credit card number to pay for that amount only. Well it turns out that Apria did not process the order until 12/07/2016 and my insurance company did not pay anything for the products because my deductible renewed on 12/01/2016. So Apria took $680.21 from my account using my credit card, a charge I was unaware of and did not authorize.

Only order from them if you are insane or have no other choice. I had to go through them when I was with Kaiser and they were horrible then. Changed insurance but still had to go through them. I ordered a replacement CPAP mask 1/13/2017. It is now 2/27/2017 and still no mask. I called the local office but they never, I repeat NEVER answer their phone so it goes directly to the main customer service office. I have been given several various answers to my inquiry about where my mask is. 1) "A rep will call you back today." (Haha. It took 1 week for a call back and he had no answer.) 2) "That is a special order that takes 4-6 weeks to ship." 3) "That is on backorder but will arrive 2-20." (Nope it did not!) 4) "Veronica will have to call you back. (Haha. Of course she did not call me back.)

So my son was born with jaundice in August 2016 and we needed the biliblanket phototherapy machine. The pediatrician's office we were using was using Apria. As with everyone else, we had huge issues with trying to get our device. Luckily a very kind nurse kept calling Apria for us. Apria kept lying to her about contacting me. I decided to call for myself around 4 pm. They said they marked this machine delivery as urgent and it would be at my home by 7 pm. 7 pm comes and nothing. I call and get hung up on 6 times. 8, 9, 10, 11 pm and I get a voicemail that says I wasn't home for the delivery. I call back extremely tired and confused and they say it will be delivered in 30 minutes. At 1 am I go outside to wait so my son doesn't wake up and the machine is just sitting on my front porch. I wait until morning and call Apria to have someone at least explain to me how to use it and no answer. I call the pediatrician who is happy to explain it.

With at most three exceptions -- including Barbara in the CPAP Monitoring Department in Colorado and Carl in Apria Healthcare's Savannah, GA branch -- Apria Healthcare is a wholly unsatisfactory, despicable company with employees who are untrained and (at best) marginally competent. The Billing Department is particularly loathsome. The waiting time to get through to a "real person" and "live agent" is interminable. Once you get through, the employee will promise you that he or she has taken care of something, only to learn when the next monthly bill comes along that they did nothing at all.

If I had read some of the horror stories many of the reviewers have written, I doubt I would have done business with Apria, but... I have been with them for two months now and don't have any real complaints. I did get the feeling the first time I went in, that I was disturbing them; that whatever they had been doing when I rang the bell was much more important than me. But they seemed to warm up after a bit. We got along very well. I'll write another review after I've dealt with them for a few months.

On my last order of CPAP they called me and wanted a credit card. I have been dealing with them for over 4 years. My insurance if they bill it right pays for it, in total has for 4 years. This time they said there was a $25. I told them and they can look this up on their records not to send it until they got their billing department straightened out. They shipped it. I thought everything was okay. Now they're billing me $25 and I told him not to ship it. I would not pay anything, that my insurance will pay for everything.

Good Durable Medical Equipment devices; terrible Customer Service. I have had an ongoing billing issue with this company for over three months which their Customer Service billing department has been unable or unmotivated to resolve. I can certainly appreciate the difficulties in navigating the complexities of medical billing, but this experience has been beyond what one might otherwise tolerate.

My dad is 82, stopped breathing 24 x in 1 hr. during his sleep study. We're waiting 11 days for Apria's call for equip. Horrible CS. Never dealt with a company so bad. Wouldn't recommend them to anyone!

The man gave me the CPAP. Told me I don't need to clean it. Did not measure me for mask. I told him not comfortable and said try it and get new one in two weeks. I got sick from it. Did not tell me how to get filters or explain anything on use and how to work the machine. No one calls back. His hands smelled like smoke. He rushed me out of office. I have no idea how to get new supplies and am unable to use the machine. They are so unhelpful.

I was diagnosed with sleep apnea in 2006 and have had to utilize 2 different CPAP machines through Apria over the years. Lately, however, I have had increasing difficulties in getting information on what is being billed to insurance and to me, which lead me to question just how much consumers and insurance companies are being bilked out of by this company. I recently received an invoice due statement that was considerably more than what I had usually paid for supplies and services, even when I was an uninsured cash customer paying out of pocket. Over the course of the last three weeks in which I have been attempting to get more information regarding these charges, I have yet to get specifics as to what was charged, why it was charged, and whether or not my insurance company has been billed. Specific complaints are as follows:

I have emphysema and asthma. I require oxygen 24/7. I do not allow Apria in my home. Their perfume/after shave is so strong it permeates my home for hours. I have a HEPA filter. I also have two children with asthma. I was in my driveway during the last delivery. I had to rush into my home when the deliveryman was 30, yes, thirty feet away. Have you ever looked at the calibration device they use to check the oxygen concentrator? No calibration sticker on it. I used to work in a laboratory and without a calibration sticker the gauge cannot be used.

On 1/31/17 being in need of a knee scooter asap after just going thru tendon repair surgery in my ankle and foot, my doctor's office faxed all necessary paperwork and prescription to Apria Healthcare. My ins company called Apria as well on said date giving them the authorization to order. When I called to expedite order on 1/31/17, their rep stated "it takes 7-10 days to process order at which time a rep will contact you." I took a chance and tried to expedite again on 2/7/17. Again, I was given the same response, "it takes 7-10 days to process the order and someone will contact you at that time." I asked exactly what was involved in their processing that takes 7-10 days? I was told they receive thousands of orders a day and some orders are more important than my knee scooter (I should have cancelled right then and there).

Every time I call trying to speak with specialist about equipment, I am outsourced to Asia. Those people have no idea what I need to use or able to answer my medical questions. Service is Bad Bad Bad!!! This is a total mess and not getting better. Have no clue as to how I can speak with respiratory therapist at local office! I am furious and I from the other reviews this company is the worst for customer service period. I could go on and on. It takes an act of Congress to speak with domestic office!

I broke my ankle 1/2/2017, had surgery 1/10/2017, got a cast placed on 1/20/2017. Called Apria Healthcare in Redmond, WA on 1/20/2017 to order a KNEE SCOOTER. I can't drive so I asked whatever I needed to bring to the store I would be willing to since I had a driver that day. The person on the phone told me that I did not need to bring anything and she took everything over the phone including the diagnosis code and the physician writing the prescription. I asked her if she was sure that was all they needed since I could physically bring anything over since I had a driver. She said 'no' and told me it would be 7-10 business days.

This company is terrible. It took them a whole year to get my insurance correct. Then the people that run the office think they are the doctor and wanna tell I what to do or won't give you the service the doctor ordered. Overall this is the worst oxygen company I ever used. Apria needs to get their act together before they either do things may happen a class act lawsuit or they will be shut down.

This is the second CPAP machine I've had with this company. They don't tell you that you need to change supplies frequently, including changing the filters every month and they don't give you any supplies when you get your machine. When you read the materials and see you need the supplies, there are forms to order them. You fill out the forms and send (I faxed them the first time) - no response, no supplies. Then you send the form by mail - no response, no supplies.

Unfortunately when going through Medicare you don't have the option of choosing a company with qualified customer service. Still waiting for a bedside commode that was suppose to be included in my order 3 days ago. So we literally don't have a pot to piss in! I called the AEROFLO, the contractor at 8 a.m. this morning and they said Apria, the sub-contractor, promised it would be delivered today!

I have never in my life dealt with worse customer service! I have had multiple dealings with Apria Healthcare over the course of almost four months. Every single time there has been an issue with communication and delivery or pickup of equipment. When I say an issue each time, I mean that one pickup has been the result of multiple phone calls on my part, often waiting from 20-50 minutes for them to pick up my incoming call, being told erroneous information by the operator at the call center, then speaking to a supervisor, being made assurances that equipment was scheduled to be picked up, even being told on three different calls that the technician/driver was en route, being promised personal call backs by supervisors which never came, staying up until after midnight waiting with no pickup or return phone calls, wrong equipment being delivered, correct equipment being delivered to wrong addresses, attempts to pick up equipment at wrong addresses.

The ER doctor prescribed ** and a nebulizer for my father who couldn't breathe. He is a terminal cancer patient. After many hours of hold times with his prescriptive and medical insurance, I was informed Apria is the medical equipment facility to use for 80% coverage. I personally dropped off the prescription to the Crestwood, Illinois location. The nice lady made a copy of the prescription and my father's insurance card and took my name and phone number and said this will take 7-10 days. I responded that this was unacceptable. I was given a card to call customer service to have this expedited. I called and discussed the situation with Karen. She could not locate the order and contacted the Crestwood location.

I just had to call them to try to get a CPAP machine. I spoke to a gentleman who doesn't speak English very well. We got through the call somehow and he was going to transfer me to the "qualifications" department. The phone hung up. I called again, waited, then spoke to another gentleman who doesn't speak English very well. I told him the last guy was trying to transfer me to the qualifications department and the line hung up. He said they don't transfer to that department, they send paperwork to that department (I think that's what he said). I informed him that at least one of their agents doesn't know that information. Overall a very challenging experience.

I've been with this pathetic company for over ten years! Please do not use them esp. in Colorado! I've been denied oxygen, been called a liar from manager ** Apria in Louisville, CO. I have to call weekly and BEG for my oxygen and it's getting very very hard to get any answer let alone my oxygen that I depend on to live and I PAY for! This place is a joke and I'm going to do all I can to expose them for the crooked pathetic company they are! God help you if you ever have to depend on them to get oxygen to you! Be prepared for a fight just to get Your own OXYGEN!

Apria has not even billed me yet, however, I was awakened this morning by a telephone call from them threatening me with collections for a measly $40 bill it said was past due. When I called them to find out what was going on, the customer service agent was rude and abuse and kept talking over me. I tried to call another phone number I looked up for their corporate offices and discovered it lead to the same recordings that all lead to their lousy Customer Service agents. Add this to my already disappointing experience with their incompetent CPAP machine technicians and I can only rate them the lowest rating on the scale. I can never reach anyone by phone and they return phone calls at their own pace which is slow and definitely not the same day and not often the next day, either. For a patient having a medical crisis, this is absolutely unacceptable. I cannot recommend doing business with them, at all.

Received a call (first one) today from their customer service people. Couldn't speak English and slaughtered my name making me a very derogative person. Totally insulted! Then spoke with a rep named Elgin who asked me at least six times how to spell my last name. Four simple letters. And they couldn't get it. Each time I repeated myself, I spoke clearer and louder. After all they were overseas. Mr I'm too good to talk to me said he didn't like it. Said he'd hang up on me. Denoted giggling on his part. Saved him the problem of hanging up on me. I hung up on him and informed my insurance company to find another company that has the ability to speak English!!!

I have been working with Apria for years for my CPAP needs. I use the term "working with" very loosely. I am at my wits end. My machine is in need of repair and they won't do anything to help me. They said someone would call be back to figure out what is wrong with the machine 5 days ago and NOTHING. I called today three times (the weekend has passed) and I have been put on hold for 20 minutes each time being assured that I would be connected to the right person... VOICEMAIL all three times.

Apria Healthcare changed their policy on hardship cases so people like me on Social Security Disability Income cannot afford oxygen to breathe because my co-pay isn't at least $100. They will not help unless my co-pay is at least $100. I simply can't afford the monthly rental of oxygen on my limited income. I can't afford to breathe and they just don't seem to care whether I live or die. Whatever desk jockey that came up with this horrid policy is a wretched old scrooge. Feeling very frustrated!

This is by far the worst customer care service I have ever received! Such a hassle dealing with these rude people! I'm changing care providers asap! Giving them one star is too much! APRIA IS THE WORST COMPANY EVER! STAY AWAY!

Our order for medical equipment was defective. I contacted them Sunday night and they assured me they would replace the pump on Monday. On Tuesday I contacted them again and they assured me the delivery was on its way. On Thursday, the Doctor's office contacted them and Apria told the Dr that I needed to contact Apria Friday morning to schedule the delivery. I have called Apria four times today (Friday). Three of those times, the representative said my equipment was on its way. The fourth person told me it would arrive tomorrow.

I can quickly describe how bad this company is. It is so bad that I am willing to pay 100% of CPAP supplies out of pocket rather than save the 80% with them. Their customer service people seem to have graduated from Marquis de Sade U. They call my account past due, when I paid for my supplies when they arrived. They said that although the check I gave them posted to my account 10 days earlier, it had never posted to their account. Now that is a real brain twister.

I contacted customer service 4 times this morning regarding an order for oxygen that my mother's Dr had order the prior day. The purpose of my call was to status the order that was supposed to be delivered yesterday. First I was told someone would call me back to assure the need. I didn't understand why this would be needed since the Dr had placed the order. When I spoke with her Dr he didn't understand and told me to call Apria back. I asked to speak with a supervisor and was disconnected during the transfer 3 times. When I finally was able to speak with a supervisor they told me they needed more information from the Dr and were calling him to get the information.

I have to say Apria is the company I had to deal with for my CPAP machine and supplies because they accepted my insurance. With that being said they are the WORST company I have EVER dealt with!! I ordered supplies and they told me it would be 3-5 days for delivery. I waited weeks and got no calls, no emails, no delivery. I called to check on status of my order and they tell me that my supplies are a special order item that will take 4-6 weeks from when they placed the order which was last week. First off my machine and its replacement parts are the Dream machine. One of the Most common ones out there. Probably hundreds of thousands of people using it. It does not say on the website that it is special order, and when I placed the order nobody said it was a special order supplies. So I got so frustrated I just hung up. Then I thought about it and said NO WAY! I am going to call back and speak to a supervisor or manager if I need to.

My husband requires an Oxygen Concentrator to sleep. We rent one from Apria. When it broke, we called them and they said they would be out later that day. They never showed up and we waited 4 days for them to come and replace it. Now they are charging us for it because they've coded the payment request incorrectly so our insurance can't process it and all attempts for them to fix it have failed. We haven't been able to get in touch with anyone on this side of the Atlantic. We need another type of O2 device for daytime and when our Dr. said that the only rental option was Apria, we bought one instead just so we wouldn't have to deal with them. This company is awful and should not be allowed to operate in the US.

When I of my first CPAP the technician brought out a mans headgear. I am a very small woman. Since the headgear package was opened it had to be thrown away. A few weeks later I wanted a nasal mask as I didn't like the pillows. After being transferred several time I talked to a gal who I could barely hear or understand. I won't know until the nasal mask arrives whether it is the one I asked for. I would not recommend this company to do business with.

I used Apria since 1995. Have always had problems scheduling to see a therapist. After I made an appointment by phone for the Hanover Park, IL location. When I checked in nobody had my appointment on record. They made me wait too long to see a therapist. I am still waiting. Very poor people skills and lousy customer service.

Apria Healthcare provided the equipment for my sleep apnea. Sleep apnea is not easy to treat and requires adjustments as you go along. I can only say the Apria Healthcare has the worst customer service that I have ever dealt with. They promise and don't deliver what they promised. They bill incorrectly and hold you accountable. They outsource and have staff with such thick accents that they try to mask with a filter that makes them sound like they are speaking underwater.

They are incompetent to the point of criminal. Every few months they put a charge on my medical flex card that doesn't belong. This results in my card being FROZEN until the issue is resolved. It will take no less than 4 phone calls to speak to a human. They claim they cannot fax or email itemized invoices. They can only use snail mail. They will mail the incorrect invoices (or someone else's invoices) at least once. This will result in needing to make at least 4 more phone calls. Avoid this company.

I have been with Apria since 2006 for my oxygen and they did have their act together back then. But now they are just useless! I called them back in August 2016 to inform them of my new insurance and I was connected to a woman in the Philippines who I am sorry to say but I don't think she could even spell her own name. She asked me at least five times for my account number and I kept telling her that I didn't have it. In all the years I have been with them I have never needed it so I gave her my name and my phone number figuring that one of those would get her to my account. Have you ever called any company that could not find your account with your name? Give me a break. And by the time she was done, it was at least an hour later.

I am a new customer and I highly recommend you stay away from this company. The customer service is horrible! I have yet to have ANY contact that has been anywhere close to acceptable. Every time I call I get put on hold for a minimum of 45 minutes - literally every time. I have asked to talk to a supervisor 3 times over a 3 week period and I am still waiting a return call that was promised within 24 hours. As we sit here I was supposed to be contacted by a respiratory therapist within 24 hours. It has been 27 hours and no one has called. Tomorrow I will be contacting my Dr's office to demand they take this company off their list of resources. THEY ARE HORRIBLE!!

I was given a time for pickup of medical equipment of between 9:45 am and 1:45 pm. It's now 3:45 and I'm still waiting. I've called them 5 times now and am getting transferred from one department to another. DO NOT USE THIS COMPANY!!!

We had a prescription to get a nebulizer and our doctor's office faxed the paperwork 4 times over the period of 2 months. We called in a several time and the responses we got over time would spin our heads. They won't know the history and always start over, not only that wouldn't get the faxes. We even have fax receipt that show it was sent. We had so much headache with them that in the end we just gave up. IF YOU HAVE A CHOICE, PLEASE GO TO SOMEONE ELSE!

I will never use a product from Apria. My daughter was discharged from Children's hospital with the need for an O2 tank. Thank the Lord I had another from my pediatrician, because after 2 1/2 hours on the phone with Apria Customer service I never was able to get a replacement tank delivered. I was blind transferred 3 times. On hold for 25 minutes only to be told I was in the wrong department. My 1st call, after being on hold for 43 minutes, I was hung up on. No willingness to help. If my daughter was in dire need of oxygen, Apria would be useless. I've read reviews. Deliveries are not guaranteed. Find someone else.

I am a nurse at a living facility and one of the residents ran out of oxygen. After waiting 1hr 36 min on hold I was able to get thru. When they did answer I received nothing but attitude from the person on the other end. When I asked to speak to their supervisor I was told they would have to call me back. 2 more hours later and nothing. I will be switching the residents service and never using them again!! Working in healthcare I have dealt with multiple oxygen companies and they are by far the worst I've dealt with.

Bad Bad Bad Apria. Real bad news. Stay away. Robot call harassment. Poor service. No supervisor call back. Has told they would hipaa privacy law violations multiples times. No private delivery van. All plastered with big murals advertising to the whole street where you live that you now have medical issues. Making a person vulnerable to attacks over charge on monthly co-pay. The 6 months maintenance a real joke. Why even bother at all. So to summarized that company is no good at all. Tell everyone you care about. Do 'em a favor.

This is the worst company I have ever worked with. I have been without my supplies for 15 days because they will not fill my order without another study and there is no one to talk to. If you do get through the call dropped twice. I recommend you find another supplier. I certainly am looking. I cannot warn you enough to stay away.

I was having trouble staying compliant with my newly prescribed CPAP machine, so I reached out to Apria for help. The respiratory therapist that originally set me up with the machine advised me not to bother calling with questions, but to e-mail them directly. The reason for this is because all phone calls are routed to an offshore call center, where people with poor English skills are woefully unequipped to handle your questions. After two unanswered e-mails to the respiratory therapist, I reluctantly called. I reported through the automated system that I was not compliant, and the system told me I would receive a phone call in a few days. The call never came. I called again, this time to a different number that my PCP was able to obtain for me, and spoke to an actual person. This person, who was obviously reading from a script, told me I was scheduled for a "phone visit," and would receive a call in a few days. Again the call never came.

This is one of the worst run operations I have ever seen. Nothing they send is complete. They treat you just like they have by the short hairs. Please if you need supplies save yourself for getting upset and pissed off with people who only care about their bottom line. They send stuff you don't need and can't use and then say "we cannot take it back." In plain English they suck big time. I hope someone from Apria contacts me about my review. I would love to talk to somebody other then a **. I would like to speak with their stockholders. If you wish to be treated like crap and a nobody deal with them.

I DO NOT RECOMMEND THIS COMPANY. TOO MANY LIES AND WILL NOT BE STRAIGHT FORWARD. Apria Healthcare has had my prescription since Nov 17th for my new machine. They seem to have lost my records and will not fill my order until I get a new sleep study. I have talk to several supervisor (Christina and Joe). Did not get name of last supervisor. The people there keep telling me my sleep study has expired which is a lie. They have just lost it. They cannot find it in there records (LOST IT). My health is not the greatest and I have maxed out my insurance for the year and wanted to get a machine so it does not cost me anything.

I recently picked up a CPAP machine for the gentleman that I take care of. I first thought when speaking to them that it would be delivered. No delivery available. I went to their location, came in the door and there's nobody around. I rang a bell as instructed by sheet of paper taped to the desk. I then had to wait another five minutes before somebody appeared. I understand they have this giant building and hardly anybody there, but when you have scheduled time to get there I would have thought that somebody would be more prompt at helping you. They don't even give you personal instructions on how to use the machine but you can take a class on a Wednesday night to be instructed.

Total bait and switch with Apria Healthcare. Diagnosed with sleep apnea via Kaiser Permanente (who is not blameless) and supplied with CPAP gear from Apria. Quoted one price. Charged another. Talked to Apria who set up payment plan. Started getting calls regarding missed payments. Email exchange with Apria to re-establish payment plan. Making monthly payments. Today got letter from bill collector. Apria is willfully trying to mess this up! Awful, terrible and now my credit rating is messed up because I owe $200 to a greedy company for supplies I need so I don't die in my sleep.

I never received a courtesy call that my wife missed paying a small bill. Didn't find out about it until I applied for credit. I called Apria. First agent told me what to do was ok. Had a better experience with the collection agency. I paid the bill called Apria billing to give the reference number to them. The agent talked over me and when I calmly called her on it she became condescending with me I ask to talk to her supervisor. I was on hold 15 minutes. She kept coming back and saying that the supervisors are tied up. 3rd time I was hung up. Called back and got escalated to a 2nd level supervisor who was worse. I asked her to send me to her supervisor. She kept going on and on escalating her voice. I escalated my voice and asked to talk to her supervisor who was useless to me.

If anyone ever needs medical equipment stay away from Apria Healthcare, they really don't care. After 3 calls confirming I would get the wheel chair my doctor ordered and my health insurance approved and having someone wait all day to answer the door I found out they forgot to let me know it was out of stock and they'll let me know when they get one. Their customer service supervisor was more useless than any of them with her "too bad, we'll let you know". This is the worst medical equipment company I've ever dealt with. I have a broken leg that is completely non weight bearing and I can't get around without someone helping me or a wheelchair. If they were at least contrite or tried to get a chair from their location about 15 miles from my home instead 60 miles away. The worst!

Unfortunately I chose Apria as my "go to" for C-PAP and supplies... I have never been impressed with this company and their method of contact, but even worse now that there is an actual problem. I tried to order supplies today and was told I had a 128.00 amount that has gone to collection, from Jan 2014 no less. I have had no notification of this amount I supposedly owe, no notification of it going to collections... And now can't get it cleared up. In my research today, I find that in Jan 2014 when I got the c-pap machine they didn't have the new insurance numbers. And in Sept they finally got around to contacting the updated insurance, and was told by the insurance they would not pay a for the machine 9 months later. If they had contacted me, I probably could have got this taken care of being the insured... but Apria didn't.

I switched from Medicare to Kaiser. My Kaiser doctor ordered a CPAP for me because I had to return the one leased through Medicare. I was advised Apria would contact me to arrange delivery. Weeks passed with no call so I called them. Delivery was scheduled. It was a no-show. 3 subsequent days it did not arrive and each day Apria assured it would be delivered. I scheduled the return of my CPAP device based on Apria's lies. My doctor advised me to "call management". I did and spoke with an Apria supervisor who conceded I had been misled but she could not provide me with a delivery date or even an estimated one because they do not have the personnel!

Horrible customer service. Hard to get a hold of--you cannot call them directly. Must go through a customer call center rep in the Philippines who will try to call Apria for you. After several attempts, I was told by the call center rep that my concern was flagged as "Urgent" and that I will receive a call back from Apria but that never happened.

What is the purpose of an automated shipping procedure if Apria does not ship the order? They called me two weeks ago and never processed the order. I now have 0 supplies. Very upset as the coal is a lifeline.

I'm pregnant, my OB's office gave me a prescription for a breast pump, and my insurance company gave me Apria's name and number to contact to get the pump ordered. I want to start by saying I started the process with Apria somewhere within the last week of August and the first week of September, first time I spoke with them to get the ball rolling I had the prescription from my Dr. in my hand and asked if they needed any numbers off of it, if they needed me to send it in or the doctor's office to send it in, or even my doctor's name, the woman I spoke with said no and that they would be contacting me within a few weeks, after they worked everything out with the insurance company to set up a delivery time. Well, they didn't reach back out to me until the end of October to tell me they needed the Doctor's Office to send in the prescription to them.

If there was 0 STARS I would have chosen this option. This company is an absolute joke. To think MEDICARE dishes out MILLIONS of dollars to help with SENIOR CARE is just unimaginable. My aunt's doctor placed an order for a wheelchair through APRIA on September 28, 2015. As of today Nov 30 we have yet to receive the wheelchair. We have called in at least 20 times over the past 2 months. Every time I call in the staff is very pleasant and assures me the order will be processed and delivered that day.

I have been dealing with these incompetent people since September 2016 to get a new CPAP machine for my husband. I gave them all of the information they asked for. We get 2-3 calls from a man named "Alex", just giving an update, then a girl calls with the same BS, I cannot understand her. It sounds like they are calling from a boiler room in Pakistan. Try to avoid Apria at all costs. Rude, hateful sales reps. They have aggravated the ENT doctor with their bombardment of requests for the same paperwork! As of 11-28-2016, still haven't received anything from them except a headache and extreme frustration.

I have been a patient with APRIA for about a month. Their customer service is TERRIBLE. I have to use a C-PAP, as my breathing stops 93 times a minute. I have NOT be able to use it as the pressure is not correct. My doctor's office sent 2 faxes yesterday requesting an immediate change. I have called multiple times. THEY CLAIM THEY SEE NOTHING in the SYSTEM. I asked to speak to a supervisor in the "FAX TEAM" department. The person on the phone who barely speaks english. "SHERYL" "JED" and several others I have talked to at the customer service is of no help. And I'M HAVING a hard time understanding them!

It has been an absolute circus and a mess trying to get my CPAP machine and equipment. Customer contact is the worse. You cannot call them directly. The call center is in the Philippines. Fine people but we are here in the United States! They want to rent you the equipment. No way. My deductible met already. I will bet that they try to bill me, but forget it. I can't believe the amount of horror stories here and to think that they are still in business. Mine has been ongoing back and forth for 9 plus weeks. I am glad that my old (15 years) machine has not shut down. Horrible to deal with. I have had only a couple of "nice people" and the rest is "song and dance", "I will get them to call you." It's ridiculous.

After my office visit, my doctor put in an order in September 2016, for a CPAP machine. I still don't have one - in November. The Apria in Arizona has a call center that only relays messages, you can't call an office directly. When an office responds, they have the call center call back. Whenever they left a message, it was only that it was about a CPAP and to call back if I wanted more information. When I'd call they always said that my prescription was invalid so they couldn't provide the equipment. They had no other information, requiring more messages back & forth, leading to more voice mail messages with no information.

Do not use Apria!! I'm in a serious situation! They never deliver my oxygen when they are suppose to! I'VE been with them for years and have to call for my normal delivery at least once a month! I'm totally out right now and my concentrator has stopped working and I was on the phone for three hours this am begging two different so called females manning the phone that just did not give a damn about my breathing. So I'm sitting here on my concentrator and it makes a loud noise and spits out this awful odor! So now I'm totally out!!! I've got COPD very bad and I'm on oxygen 24/7 and here I sit at their mercy. Even not having any oxygen at all still gave them no sense of urgency. I will be making damn sure people loses their jobs over this and sue this damn pathetic company!!! RUN AWAY FROM THIS PLACE. THEY DO NOT CARE ABOUT YOU!!!

This company has been a nightmare. My order was lost, then they said insurance information was missing so they couldn't process order. I don't know why they didn't call the referring Dr or me for information. It took almost a month to get the machine. I have just picked it up today and a part is missing so I have to go back tomorrow. This has been very stressful and annoying. I would not recommend this company.

I have Coventry Aetna medicare, I have sleep apnea, and was given Apria for cpap supplies. Received a headgear, and was billed by Apria. Called Coventry. They told me I can't be billed, per contract with Coventry (Apria and Aetna). Did a three way call Coventry, Apria and me. Apria agreed I should not be billed and cancelled bill. A month later received new bill, because I was told Coventry did not pay for headgear. All through this process Coventry told me do not pay bill. I did pay because Apria could of screwed up my credit. TRY TO FIND A DIFFERENT VENDOR IF YOU NEED MEDICAL SUPPLIES. APRIA IS A VERY BAD COMPANY.

Ordering over phone is an exercise in futility. I speak to a live person due to fact the automated order is always wrong. I usually drive to Apria facility about 10 miles away to order in person. This is only way that is effective for me. I was missing water chamber on my October '16 order. No invoice was included in package. Called Nate [Supervisor ] who told me in July to call with any problems. He is no longer there. Called regular phone order #, was sent to Billing #, then sent to exchange #, sent me to Sleep Central #8772652426... then cut off.. then drove 10 miles to Apria Facility. {Lisa **} who handled my problem she is the only person who is successful in getting my correct items. Account #**. Entered old order # due to fact I received no invoice with my last order. I intend to place future orders in person at the Sharonville facility due to the fact I have to go to facility to correct order anyway. Pathetic customer service is the norm.

They stole $63 out of my checking account. My insurance paid them in full both the first time and the second time. After stating that I would not authorize them to charge my account for anything (because my insurance would pay in full and did pay them in full). They went ahead and stole $44 the first time then $63 the second time. Believe me I won't use them a 3rd time. I have reported them to United Health Care, my bank and will be following up with several other agencies. They made me wait 3 weeks to get paid back the money they stole the first time.

I received a new CPAP machine that is not worth the money they are taking from Medicare. I requested a new mask, no one asked me what kind nor was I offered help to adjust and how to use the mask. The mask leaks like the first one. I asked for a full face mask, no one offered different types of masks and they sent one to my home with a soft breathing mask which leaks and makes noise that would keep anyone awake.

Have called many times against Apria Healthcare in Everett Wa and keep getting the same runaround about getting an Sd Card for my Cpap machine and nobody seems to care. No wonder they have so many complaints against them. They need to change their customer service and I don't see how they stay in business.

New order for CPAP and supplies - I was transferred 6 times because each department could only do their little piece. It was very frustrating and still hasn't been resolved. Do not use this company! I am calling my doctor to complain as well. They are the worst!

I did sleep study & sent to Apria to p/u machine. Person was rushing me through has a 7 page front & back contract in small print in pink. Said my part is $83.47 and of course cc given. Never said I rented, never said microchip in for insurance monitoring. I try it can't breathe and don't use it. The contract said sale total $687. Billed ins $2,300 and proceeded to bill ins every month for $874 & took $4.95 & $47 a month off my cc. I never got a hold of them told ins company (there was yelling & profanities) that they needed to fix this. Ins people idiots too but finally cc expired & ins got a hold of them I got two checks in mail. This was a long drawn out ordeal.

I absolutely give Zero stars to this inefficient and worthless service. First I can say don't go here and do not order anything here. If it is some urgent care or urgently needed equipment do not choose Apria. People here not care minimum about the patient needs, customer care is irresponsible and no responsive, Even though escalated managers and supervisors same kind, no one cares about patient needs. They took almost 1 month to process a simple order, in spite several follow ups and explaining them how important it is and how urgent it is. Worst organization, worst services, worst people, I never experienced this kind worst service in entire United States for years. My experience says do not look at them in lifetime.

I had to change my CPAP supply and oxygen provider because I changed insurance. The problems began immediately. COMMUNICATION PROBLEMS: I was given no for warning of supplies being delivered. The delivery person was rude. I could not get a hold of a human being to get problems resolved. I enlisted my doctor's office because patients are not given local numbers to call employees to fix problems. My doctor's office also had problems. The first oxygen concentrator delivered was defective. When I called and spent enormous amount of time trying to get this resolved, I was told to hit the reset button before they would consider bringing another machine. Of course, the reset button trick didn't work and I was subjected to hours of being on the phone with people passing me off to other people.

My BiPAP machine has broken down - pumps water into my nose, burning electrical smell, terrible whining noise. A BiPAP is like a CPAP, only with different inhale/exhale pressures. Wait on the Apria hold queue, and finally Apria refer me to their "special" Cigna support group. Another hold queue. We go through the same questions, and they put me on hold, and presto, I'm back on the generic Apria hold queue.

We had to switch to Apria because our previous CPAP supply company stopped accepting our insurance and what a headache ever since! This company has the worst customer service! Their automated service, in order to even speak to someone is ridiculous and then once you actually speak to a live person, you are transferred to yet someone else, all along, hearing their annoying "you are the best part of Apria" slogan with every transfer! It is a nightmare to order supplies, taking 3 transfers before speaking to someone who has a clue. Most recently after not receiving supplies for over a month, I call back to find out why it's taking so long, only to hear that they have a record of receiving the phone order but for some reason, it was never placed!

The automated system told me that a technician would be at our home between 8:00 a.m. and 10:15 a.m. At 2:45 p.m., after waiting all day, I still hadn't seen anyone. After several phone calls, I was told there was a problem with the automated system and that I wasn't on the list or the day. I was livid. The representative I was talking to was overseas. I asked to speak with a supervisor. She said she would refer me to the concentrator division to make an appointment. I told I'm making another appointment. I was going to have my PCP find another copy and use them. I was no longer going to use Apria. I will be returning their equipment.

I agree that this is one of the worst, if not the worst, companies in existence. If there had been less than one star, I would have chosen it. My brother passed away, and I needed Apria to pick up their equipment. Since I do not live in the same state as my brother, I specifically notified the representative that my brother had passed away, services were to be discontinued, and that I would be available at my brother's apartment only on a specific date and for only that day. An appointment was confirmed and a pick up window of 11:00 am to 4:00 pm was established, and I was told that I would receive a call as to a more precise time. I never received a call.

This is a despicable company. Their products are horrible and are bacteria collectors! They also charged money to my account without my consent. The billing is really screwy and so confusing too. Even Lahey Clinic in Massachusetts had dropped this company. You have my sympathy for using them!

It appears that Apria has billed Anthem repeatedly for the purchase of my c/pap machine and was denied payment due to their not getting sleep study results from my Dr. I have called billing in an attempt to resolve and was given a very elusive answer that resulted in my purchase being turned into a $55.00 a month rental. I was never given an explanation of why the purchase did not take place.

For almost a year I've been forced to use Apria for my CPAP machine and supplies. I find their service and communication hideous. Each time I have tried to reach the local office by phone I've ended up speaking to a person in the Philippines or lord knows where else. I've been told that there is no way to reach the local offices. You would think there must be a law regarding this. Once in their phone system I am transferred up to 5 times and asked the same lengthy i.d. questions over and over. Usually I cannot hear the person with whom I'm speaking due to poor reception and a time delay on the call. Yesterday's hour long call was due to my CPAP machine not functioning properly.

Back in May 2016, I requested in writing asking them to remove my credit card on file, as there were several charges on my credit card. They sent me a response stating it had been removed. Initially, they said I would only be getting charged a monthly fee (my co-pay) of $5.20. I spoke with a representative in June 2016 after see all of these charges and she indicated that they hadn't received payment from Blue Cross and they were charging that on my card. We went through each charge and she said I was going to be refunded roughly $850 or possibly more but she had to do a little more research. She said she'd call me back and to this day she hasn't called. I've tried several times to reach her but was always unavailable.

Do not ever do business with this company! The product is good but the company is a nightmare to deal with. My husband paid cash for a cpap machine several years and every year Apria not only tries to bill the insurance company but us too. They turn us over to a collection agency and it takes a couple of months to get that cleared. This is just plain abuse and we are fed up with this company. My advise to anyone needing any product Apria has is to say NO and find another supplier.

I have never done this to any company ever!!! But my experience with Apria has been less than pleasant. For starters the first time I was sent to my local Apria store the staff was not very knowledgeable on the product they told me I HAD to have. For starters sleeping with a mask on your face is bad enough but when you are not given any option to change the type of mask or try any other styles is BULL!!!

I have used Apria for my CPAP supplies for several years. October 2015 I called for new tubing & a mask. The operator said I needed many more supplies. I know my insurance covers all necessary supplies, so I said "Fine, send everything I need." Well, I received 6 masks along with tubing, sponges and filters. I called them & they said this is the number of masks that I should get with each order. Fine. The next week I received a $244 bill. I conferenced a rep from Apria and a rep from my insurance agency. They both agreed that I should not owe any of this bill because it will all be covered by insurance. Fast forward to August 2016. I received a bill for $244 from Apria. I call them and they say my account has a zero balance.

I had multiple PEs in March and needed oxygen when I went home. They wouldn't release me from the "care Center" until the Concentrator was available so instead of 2-3 days, it was 3 freaking weeks. Finally delivered it and had to pay the 'setup fee' in cash. The 'setup' consisted of him plugging it into the wall socket and handing me tubing. It was supposed to include the water but he said "it wasn't ordered". It said plainly on the order it was. It was also supposed to be a portable unit; it wasn't. I had to be off oxygen to go for checkups or shopping.

I have jumped through every, single hoop that Apria Healthcare has given me for almost two months in order to get a much-needed breast pump. I was told that I would hear back within 48 hours and that was almost two months ago. I have hyperlactation (I produce 16 oz of milk every two hours) and exclusively pump. I desperately need this breast pump but I am being totally and completely blown off! I have called close to ten times and am condescended and dismissed by their customer service reps. They are absolutely horrible. I've asked to speak with supervisors, and they either hang up on me, put me on hold for an hour and then hang up on me, or they tell me someone will get back to me within the hour and no one ever has.

I have been with Apria for a few years to get my CPAP stuff. All of a sudden they started to send me more products during the month than what insurance will cover. They then send me a 200.00 bill. I call customer service. I get transferred to every department they have, I talked to numerous "supervisors", I get transferred to supervisor voicemails with no call back, and I get lied to. Apria says it is an insurance issue, I called my insurance. They said Apria has not had any communication with them, and would have never authorized all these products coming to my house. Now I am stuck with a $200.00 bill. This company is a fraud!!!

I just don't know where to begin so I will start from the beginning. I moved to arizona in June of 2016. Prior to leaving my hometown my oxygen provider had apparently contacted Apria so that I may continue service of oxygen so I anticipated this would occur. Was I ever wrong contacting apria. They were so rude and unprofessional. The person on the phone informed me that they had not received any order and when I pressed the issue stating that's impossible since I had spoke with them in addition to my prior provider I heard laughing in the background.

They rip off disabled people. I've rented a CPAP machine from these people and changed insurance companies recently. They billed me 180.00 to buy the machine + two months of rent. A surprise for, but I was going to use it. The lady on the phone said they would replace the needed equipment for the life of the machine for free... That was a bold face lie to get me to buy the machine... I tried to place an order for the needed hoses and necessary filters to safely operate this device and the BILL...?!!! Came to 250.00. I placed two orders for this equipment with the original insurance and never received it. I'm almost homeless because of medical bills and can barely eat. This took all my money and I can't even use the machine now. I'll never be able to afford to use this. These people are thieves.

First I went and got my autopap machine they needed payment ok no problem. Told them repeatedly not to just take money off my card. Well they didn't follow those directions and every time they attempt to pull money that isn't there it costs me money. Then I got a bill paid it promptly and 2 days later they pull the same monies off my account. Refuse that it happened. Then order supplies filters hose and nasal pillows receive part of the order. Upon calling about it they say "You didn't order all of that." Terrible company starting to look for another supplier to get my stuff from. I do not recommend this company. If your insurance company recommends Apria I suggest you ask for a different company.

My experience was terrible with Apria Healthcare. They did even take the time to show you how to use the CPAP machine properly. The CPAP machine was vastly inferior and did not help me with my sleep apnea problems. Good luck contacting customer service. I never got any help from them and they seemed completely clueless. Their billing practices were deceitful and deceptive! They randomly charged my account without my knowledge and I got billed for a lot more and never even got reimbursed for it. I just hope anyone having to use a CPAP machine doesn't have to use this company.

Purchased a walker on May 20th. Paid $10. Insurance company paid their part. They then drafted $105.00 from my daughter's checking account without any notification. Have been working with insurance company since June to try get the money returned. Today talked with a lady who hung up on me. Very rude. This is a company working with older people on fixed income. They should be more understanding. Person told me the money didn't matter. Do not use this company!!!

I have been a longtime customer of Apria. I reordered some CPAP supplies but they were supposed to call me if the amount was over $50 dollars. I received the supplies in the mail. I had not received a bill or phone call so I assumed everything must have been under $50. I checked my bank account and they had charged my credit card for over $300 dollars. I have contacted them several times and am returning the supplies. I have not received any money yet. They keep giving me the runaround and when I asked to speak to the manager they were too busy to speak. I think that is a lot of bull. In letting you know this I urge anyone to seek a different company unless you want to lose money!

In the 7 years I have been in healthcare I have yet to speak with someone at Apria who actually cares about people. In the last month I have had more patients go without equipment be that walkers, w/c's or OXYGEN due to sheer incompetence. Between having to call and fax more than 4x to ensure that required documentation is received they still fail to provide people with what they need and in a timely manner. More than that, they accidentally picked up my line and I heard the customer service staff laughing in the background. Nice to know that a company dedicated to providing quality service to people, that those charged with dealing with customer service can laugh it up while people go without oxygen. THEY SHOULD LOSE THEIR MEDICARE CONTRACT!

I was a long term customer of Apria Healthcare. They provided two CPAP machines to me over the course of 9 years. Another provision was an oxygen concentrator. I had a rental oxygen concentrator from Apria Healthcare. I received this machine in 2013 from the Apria field office in Columbus, Ga. In April 2014 when I moved to Florida, I called Apria to find out how to switch my account to Florida. They took my address and told me to move the concentrator with us and they'd change the billing from that office to the new field office in Panama City, Florida. Before moving to Florida I was on my husband's health insurance plan and Medicare was my secondary plan so the bill was paid in full each month.

This company is an administrative nightmare and basically a scam operation. I needed a traction machine and they sent me some other piece of equipment instead. They even asked me what I needed before shipping it to me. I then spent a long time on the phone with them saying they sent the wrong equipment. Then they started billing me monthly. I eventually returned the item directly to their offices - where they refused to give me a receipt for it unless I signed more paperwork with them, which I refused. They call me and are asking me to deal with bills for this piece of equipment I did not request. This is the worst customer service ever yet then their phone people thank me for being their customer. It is ridiculous. This company is horrible and their staff are paid to do horrible work.

Absolutely no regard for my health whatsoever. I asked to check the main filter on rear of O2 concentrator. It was filthy black when I'd gotten it unbeknownst to me. The tech came, saw the filter was pure dirty black, pointed out that the filter sides were still white and refused to replace the filter. I am upset also at how many departments I have to pay copays to. Let's see cpap dept...oxygen supply dept and also any supplies aka face mask cushions and seal parts and all related to cpaps. Then there's the pharmacy copays for ** vials for breathing treatments... cost like 26 dollars my copay. However my insurance medicare part d I'm supposed to pay 2.65 per generic rxs... By time I'm done renting the o2 concentrator, bipap supplies, ** vials.

With the interest of keeping my comments below the 50,000 characters allowed, believe me I think I could use all of them, I will limit my response. This company is the worst, absolute worst company I have ever had to deal with. I was incorrectly charged twice, one of the charges in excess of $1,500. Apria continually sent requests for payment to the wrong entity of my insurance company. They were given the correct information day one. Despite repeated attempts from my insurance company to Apria to correct their error, they did nothing and just charged my debit card. Imagine an unexpected charge of over $1,500 withdrawn from your account. Not one call informing me of the impending charge (considering the amount). Not a single call informing me that they were having problems with my insurance. Had they given a courtesy call in regards to this issue, it could have been easily handled.

I originally ordered my CPAP machine and mask from Apria over a year ago. At that time, Tampa Apria refused to bring my equipment to my home and insisted I must come to their office which is approximately 25 miles from my home. I had to make this trip twice 50 miles RT as the mask was not the correct mask on the first visit. After trying to communicate with the Tampa office several times and was told there was no direct communication allowed with Tampa that I must go through the outrageous Customer Service at one of their central answering locations, I decided I would never do business with them again.

My old CPAP had quit working and I was very anxious to receive a new one that my pulmonary doctor prescribed for me. After about a week with no update from Apria, I called and after going through at least 3 different menus I was finally able to talk to someone who informed me that they had received the prescription but they were waiting on my insurance. Called them back about a week later and was told they were still waiting on my insurance and that perhaps I should get a hold of Medicaid. I thought that was strange but I did call Medicaid and they informed me that Medicare handled my insurance needs. After informing them that they were trying to bill the wrong insurance I then waited another week. Called them again and someone told me I was trying to work with the wrong department; I was connected to another department and she told me she would send the information to her supervisor.

I contacted Apria numerous times to try to resolve issues. 1) Machine stopped functioning properly lack of oxygen. Called two different numbers on the machine and the outcome was the same. (We can't find any information on you. You must own the machine). Made an appointment with the Dr. When the appointment arrived they told me I was in distress and wouldn't let me leave without oxygen. They got me hooked up with a competitor of Apria and I was on my way.

CPAP telling me I am overdue for a new mask. I have been trying to get a new face mask since a visit to my sleep study doctor on July 14, 2016. I have made several calls and my doctor has faxed all the information they have but customer service insist they need a "face-to-face evaluation". My doctor is faxing them all the information, several pages, that they have. Very frustrating and time-consuming and still no new face mask.

Rx for CPAP Dream Station sent by my doctor to Apria. No choice given. Several days later I was set up with a local Apria agent to pick up device. Got a brief run-through on how to use it (not very detailed). The NEXT morning (early) he left a message to see how things went. Tried to call him back, but even the local number gets switched to the overseas matrix. I just had a simple question that could have been answered in 30 seconds... but NOOO, I had to go through the matrix for 1/2 hr & got no answer. She said, "You should contact the distributor". Well after explaining that his number gets YOU, I got nowhere.

Sleep machine is 3 months old. The water doesn't work. Was told Albany will call me. Never called. I have had trouble getting this machine. Still get letters saying "pay because Medicare won't." They have many times called and got information from Doctor and still not happy. This is worst company to do business with. I had Apria Healthcare in North Carolina and never had any problems. Why does Albany hire people not trained right?

Totally understaffed. For crying out loud. I don't believe there is anyone in their office. First you listen to 3 or more minutes of recording. Next you listen to "visit our website while you wait." Now 15 minutes later, "all our reps are serving other customers." Serve us right or don't serve us at all.

First, it took weeks for them to call me to arrange for my CPAP machine delivery after being assured I would hear from them daily by their customer care center. Then two months later I was threatened with losing my machine because Apria did NOT download and provide my information to the insurance coordinator. Now, four months later, it is happening again. Apria even called me to say they would be doing this and sending it on but they never did. Honestly, thank god I can advocate for myself a bit with these folks. I fear for people whose lives depend upon their care and responsiveness.

I used to be a customer of Apria, but when they couldn't get a billing dispute corrected with my insurance company over 8 months, they decide to charge my credit card today for the balance they showed the insurance company owed them. They wouldn't pay because of billing discrepancies. Apria didn't think it was needed to contact me to tell me the decision, didn't send me an invoice, email or speak with me. They figured because MY credit card was on file, they'll just take the money from me instead. I will NEVER do business with a company that does extremely poor customer service as this. And Customer Service, when I called them this morning to see what the $452 pending charge was for, she said she couldn't tell me and Billing Dept was the only ones that had that info, but they are closed today. Gave me their number 866-505-6365 to call Monday.

Extremely difficult to speak to a human and or be routed to correct dept. Spent 20 minutes on hold today to reschedule an appt and had to be connected to two different departments to finally find correct one to deal with. This is the second time this has happened to me. It's frustrating and a waste of my time. I will be contacting my insurance co. to find me another oxygen supplier to use!

I had a sleep study done on Tuesday, August 16, 2016. Part of the paperwork involved upon discharge was to select a provider for the apparatus. I selected Apria, as we have a local branch about 5 miles from our home. On Thursday, Aug 18, "Chris" contacted me saying they had received a request for a CPAP machine but needed the script from my Primary Care Physician. Friday morning, Aug 19, I contacted my PCP regarding the form needed. That same afternoon "Chris" called me back to tell me they had gotten everything they needed and was going to submit the request to my insurance. He was going to submit to my secondary insurance as he thought my primary wouldn't cover it.

When this Healthcare agency call to inform the a service and delivery is scheduled the provide a phone #. I call and a message comes on and states press on if you accept the schedule if not the message just hangs up, making it impossible to talk to someone to reschedule. When I call customer service # I may talk to Hawaii, Arizona or any other state in the union. I'm in CA. Twice I had scheduled services by this CO. The Technicians or Co. the first time never showed up or cancelled the appointment.

I bought a cpap machine with cash money because I did not have any insurance, they sent me a bill over a yr later that I rented the machine and I need to make payments? It says right on the receipt "self pay, no insurance" but they keep insisting I had insurance at the time and that the insurance company did pay something? They told me over the phone someone made a mistake but I need to pay for the machine. I kept telling them I paid cash, they will not listen to me at all. I have done everything I could and I am done talking to this incompetent company, you have to wait over 30 minutes on hold before they even get to you? This company is a complete joke just like the one star rating it receives from everyone else, complete joke.

I recently picked up a CPAP machine from Apria healthcare. I requested this be billed to my insurance as a purchase, as my out of pocket was paid in for the year, thus it would not cost me anything. Apria billed my insurance for a monthly rental. Their rent to own program. When I contacted their billing department I got such a horrible phone connection that I could hear only about every third word. But enough to understand they could not bill the insurance for a purchase. I contacted my insurance to find out if that was correct. My insurance told me Apria could bill it as a purchase or a rent to own. I called Apria back and got another horrible connection and was told I had to get an authorization from my insurance company for them to bill it as a purchase. So back to my insurance company the call goes, only to find out there is no authorization needed.

I have never been so sick dealing with the worst customer service, the worst customer issue handling. Every time I call them I am "on hold" for about 20 minutes. Then I speak with the "Customer Service" person. Need to return some supplies shipped to me by mistake. The customer service person says, "Sorry it is not my department. Call 888-492-7742."

Every time I call I am on hold up to one to two hours. I tell them how long I was on hold and they don't care. Talking to a woman Christian or Chrystal about my CPAP and she is rude as can be. They won't let me get a new hose. My machine is 18 yrs old. They are the worse company to deal with.

Received a call from Apria 949 phone number on July 25, 2016, and was told my co pay and I paid right away and was told the equipment will be shipped to me thru FedEX. A few days later, received a call from a very rude woman asking for my co pay and I told her I have paid and she said "Oh I saw it"; she promised to have it shipped to me; called a few days later and was told it was shipped August 2nd, called again a few days later to ask for tracking number but was told by the customer service rep that the office has closed and will call me back.

My Doctor sent into Apria the appropriate sleep studies and prescription and said that Apria would call me. After 2 weeks of no calls from Apria, I called Apria and said they don't the prescription or sleep study. Found out I had a old account and they started a new account and that was their excuse. If I was designated a new acct., why didn't the call me anyway. They never bothered. Called my Doctor back and he showed them the "confirmed #" that they gave him after he sent the info. required. Then, I got a call from Colorado Apria, another was from local Apria in Fl. I was about to give them my credit card and they hung up and never called me back.

Every time I called an agent would end saying "you are the most important part of Apria". I would cry if I didn't laugh. The most dysfunctional, uncaring, unethical company I have ever dealt with in my 65 years. I have dealt with all the government agencies, insurance companies & other business in my years of experience. I was an insurance agent. Apria is the worse. My husband passed out & was found to have severe Sleep Apnea. It took three weeks of constant phone calls to finally get the doctor's script approved that they had for a machine. I kept & have a journal of those phone calls. Three weeks of no assistance with his breathing. That is morally unethical. We were even willing to pay out of pocket & get reimbursed later. Apria said that was not allowed by Medicare. The only time I got any meaningful assistance is when I insisted on speaking with the "Resolution Team".

My husband got a new CPAP machine from Apria 16 months ago. Besides the fact that he hates the machine and can't exchange it, there are multiple billing issues with Apria. I have worked in health care for almost 30 years, so I am familiar with billing issues. This company is either the most incompetent company I have ever dealt with or the most unethical in its billing practices. We were told there would be a monthly rental, so we set up our flex card to make the payments. We never received any statements or knew what had been charged on the card. We started receiving denials from my husband's insurance company, indicating they were requesting more information. Basically they wanted a copy of the sleep study results attached with each billing.

I get CPAP supplies through Apria. Besides the fact that I don't ever seem to be able to get all the correct supplies, Apria is the ONLY medical provider whose billing does not ever match my Explanation of Benefits from my insurance. Apria always pads the bill a little bit, most recently by $3.31. Not enough to sit on the phone and fight over it, which is probably how they want it. Plus, the people just don't really seem to care. Would rather do business with anybody else, but this is the provider in my insurance network so I'm stuck. If you have a choice... go elsewhere.

Ordered a walker after leaving skill nursing facility. Apria delivered it and billed my insurance and sent me a bill for my co-pay ($15.77). I promptly paid the $15.77. Now one year later I get another bill for $15.77. I check and verified that I paid $15.77 via check and that Apria cashed the check. I provided all of this proof to Apria but can't resolve this with issue with them. Now they have sent my account to collections. Not sure what else I can do other than double paying.

I have been waiting since March for a nebulizer ordered by my doctor. Every time I spoke to Apria they said they still needed paperwork from my doctor. Every time my doctor faxed it, I was then told they never received any fax or it was the wrong form even though they faxed what Apria said they needed. It is now August and I still have no nebulizer. Today I receive a call from Jaimie from Apria telling me that as of July 1st Apria no longer accepts my insurance. That's pretty funny because I have Medicare. I think it's real nice that they do this to a patient who needs the nebulizer to breath properly. The thing that made me get mad is being lied to. I am not stupid people. I know they accept Medicare. If they don't, they are an even worse company than I have thought for the past 5 months while I was trying to get equipment to breath.

These people will make you promises when you are signing up for their services but after that it is good luck if you can get in touch with them when you need even a simple question answered. My account rep was a woman named Bev and she was initially came to my house (I live only 1 mile from them) to set up my BiPap machine but she was missing some parts to it. She promised it would be brought to me in a few days. After calling her at the number she gave me (it was an answering machine) for almost a month I still had not had the courtesy of even a simple phone call. I then called the main office in another state and was told they would send me my part as promised by Bev. That night she was at my house. They sent me a part I did not need or worked with my machine. Finally after many calls and then threats they said they had my part in the local facility and that Bev would bring it to my house in a few days.

I have called every week in the month of July. Each week they tell me "Your supplies will be there in 2 days." Well now it's been well over a month and I’ve never seen any supplies. Will not be paying my monthly rental fee. That's for sure. Picked up my machine on April 4th. Never received any supplies as of now. Now they call me on August 3rd and proceeded to tell me that my insurance hasn't okayed my stuff. I called back today August 4th and the lady tells me, "Oh you were supposed to have a 3 month check up to make sure everything was working fine to get your supplies."

I called to report that I had received my order on Aug 1, 2016. Today, August 2, 2016 I received another order with the same supplies I had received AUGUST 1, 2016. The lady that answered the phone had an accent I had a great deal of trouble understanding. After several attempts of asking the lady to repeat what she had just said, I asked if there was anyone there that spoke American English. She again said something I did not understand, so I asked for someone who spoke American English and she hung up.

Love my O2 Concentrator and have had good experience with the service of the machine, but the call in service center is terrible. They did not contact me when my credit card was compromised in June 2016 but did send me bi-monthly notices that my account was overdue. I called in a payment in July 2016 for 2 months which they posted. They never updated my account online so I called in w/ the new credit card for auto payments and they charged my card twice for 3 months service. Total cost for 3 months of service (May, June, July 2017) is now paid for with 7 months of payments. Their online statement do not reflect payments for at least 3-4 weeks and so I continue to get calls/online notes my accounts are overdue. Someone needs to look into their accounting and just billing systems especially for those of us using Flex Spending accounts that have to reflect correct billing and the most up to date information.

I wish I'd seen these reviews before I put in my order with them. I am a physically disabled man and in the process of moving into a facility. These people were suppose to provide my hospital bed. I put in a full month in advance, I've called them every week and was told its "processing." Finally this last week before I moved, I keep calling and it gets "escalated". It's been escalated five times already each with promises of a call back to resolve this and never once have I gotten a call back. I've explained the situation to them time and time again and nothing but promises of a call back. Now I'm not going to have any place to sleep thanks to these people, truly the worst company, considering how important the things they provide are. I'm honestly surprised no one has ended up dead thanks to their horrible service. I'd be terrified if I needed breathing equipment from them.

It took me 8 weeks to receive a portable concentrator cart. The delivery person told me he forgot it. After two weeks I started calling multiple 800 numbers requesting a cart. Several people told me "they don't have carts". This was a surprise to me because I had a cart, but it broke. The people answering the phones are rude and when I wanted a supervisor they hung up on me! Apria does not seem to care for the patients and I wonder what they would do without them!

Apria has the worst customer service and service. My mother was traveling and we ordered a portable Oxygen concentration. Apria said I had to put a down payment on the rental. Apria immediately took the entire amount on my credit card. I've been calling for a month trying to make arrangements to pick up the machine. I was told Apria was going to call me to make an appointment. They NEVER called but they took my money.

After reading other reviews, it appears my experience with Apria is very similar. It would appear their call center has been outsourced based on the accents of everyone to whom I spoke, and the staff are totally inconsistent on what is being communicated. I have an adult disabled son who would be unable to negotiate the steps in order to get new CPAP supplies. It was difficult enough for an experienced RN to get to the bottom of what we needed. I was told his SD card should be mailed in. Then, I was told those are not mailed in. I was given a toll-free number to call (which happened to be the exact number I called to speak to them, then was disconnected in the process).

I am tired of fighting with this company whose customer support seems to be in India and does not know the difference between primary insurance and secondary insurance especially when it is a government-based insurance assistance program. They refuse to submit co-pay bill from primary insurance to government assistance program, but threaten to turn you over for collection if you don't pay. I suggest to everyone to report them not only on here but to the FTC, Insurance Examiners AND Medicare CMS to have them banned as a supplier until they can correctly bill insurance and have better customer support.

My mom has a tracheotomy and recently the medical group she goes to switched to Apria Healthcare and she has had nothing but problems over and over. Every time it comes to ordering her supplies she gets hung up on over and over. When she does get someone and leaves a message for the person she needs to talk to they take days and her calling again to get an answer. They won't let you order early but they push it until she is almost out of supplies before they are sent. She pays for these supplies. She is charged monthly and gets treated terribly when she does try to order.

If you LOVE the idea of forever talking to a herd of telephone robots, you'll LOVE this company. If you love the idea of having the Apria robot phone calling you, when you're driving, and having them expect you to press a dozen different buttons, then another dozen, you’ll love this company. If you love the idea of never being able to actually speak to anyone, except their robot phone machines and never getting support you're gonna love this company.

In Sept., 2015 I switched from a group health plan to Medicare. My group plan was paying APRIA HEALTHCARE for my CPAP machine. When I switched to Medicare, Apria told me I needed to submit a new sleep apnea study plus a note from my doctor saying I needed the CPAP machine, even though I've been using it for over 20 years now. Although I did the sleep study and submitted it to Apria Healthcare, and my doctor provided the letter they required, Apria keeps billing me $165 per quarter to rent the machine. Apria says Medicare approval is "still pending".

I received late yesterday an nebulizer. I explained I have never used one before, but was told it was no problem to assemble. As of 11:30 am (EST) I placed a call that the machine was not working. It's been over 3 hours and no one calls back. Glad my only problem is breathing!!! This website forces you to give the company an 1 star rating which I believe is way too high!

Rude employees. Endless phone transfers when attempting to resolve any problem. As Medicare bid winner they still ask for your credit card info, which I refused to provide. Additionally when returning equipment they ask for your signature for release of medical liability and that you are returning against medical advice. Even when returning they still ask you to sign a six page legal document signing away your rights. I refused to sign anything and just got a signed receipt. UNBELIEVABLE OPERATION THAT I WOULD TERM LACKING ETHICS AND CUSTOMER SERVICE.

I placed an order for c-pap supplies on 7-5-2016. Checked due to no delivery on 7-15, was told should get supplies by 7-19. Another call today. Was told new label had been issued by UPS and supplies were delayed. Checking with UPS, label had been issued by Apria not UPS. Still no supplies, and unsatisfactory customer service! No choice but to use this company as it is preferred by Medicare. AGGGHHH!!!

I have been a customer of Apria for 15 years. I have not been able to get my supplies and I tried to call customer service again today. They said the system was down. I tried two more times and after 7 minute and 6 minute waits no one picked up. I tried a number that called in June to confirm my POC and it was disconnected? Another number that called about my POC went directly to customer service. How does one even get a human on the line? Tomorrow I will call my pulmonologist to recommend a new provider. I'm sick of this.

Apria Healthcare should be out of business by now. They have been declining in service ever since we started ordering from them in 2012, and I hate them so much I actually dread placing orders with them. Here are just a few examples: About 3 years ago they started sending us the wrong type of nebulizer system to deliver my daughter's medicine through her trach. We had to start jerry-rigging it to successfully deliver her meds (because either way she needed her meds!), and they never did manage to send us the right one EVER again, despite numerous complaints, demands to speak to supervisors that were not met half the time and unfulfilled promises to have a respiratory specialist call me back.

The Apria oxygen delivery/serviceman came to deliver oxygen cylinders and service my oxygen concentrator on 7/5/16 and told the managers I needed a replacement that night. I didn't know I needed a replacement machine so I called the same night stating the machine sounded like a truck, they said I would get a new one the next day. Knowing how they operate from past experience I waited. In the meantime, my head starts to hurt (not knowing I wasn't getting enough oxygen), 7 days later I called again (7/12/16). They delivered another one to my home on 7/13 when I was told by the same surprised service guy that he requested that I receive another machine that same night (7/5), and he was surprised that I hadn't received the replacement he requested I receive. I have a doctor's appointment tomorrow and I am going to tell him about this incident. I wish Kaiser would contract with someone else. Apria is BROKEN!!!

My 96-year old mother was signed up for a wheelchair through Kaiser with Apria. After paying monthly for about 3 years, she contacted them when she realized that she had basically paid off the wheelchair. They agreed with her and told her that she had indeed made more payments than required (but didn't offer a refund!!). So she told them to stop doing the auto withdrawal. They agreed and refunded the previous month's payment for May, but then deducted again in June and July. She called them several times to get them to stop the auto deduct, but they won't. If she doesn't pay attention and call them every month, they take it out. The bank said they could not stop the withdrawal since my mother had signed an agreement to allow them to auto pay. We're not in auto pay hell! Apria won't stop and Wells Fargo bank says they can't stop it!!!

This is the WORST company ever to deal with!! Since moving back to Ohio over a year ago, this company has shipped my husband's CPAP supplies to the wrong address 2 times! It takes them forever to update current information and even when they do manage to do that, they still mail to the wrong address. I don't see how this company is still in business or how these people still keep their jobs!!! I even spoke to a supervisor yesterday to put a stop to the inefficiency of this company and he was just as bad!!! This company doesn't care about its clients, their health or anything but the bottom line. I was on the phone with them for over an hour and a half to try to get this straightened out.

My husband's CPAP machine requires new supplies and we receive them through Apria. It is 100% covered by insurance and my insurance company pays the bills directly. So you can imagine our shock when we received a charge of $460 on my credit card. I have no idea how they got my credit card number, and this is clearly a double bill since they already received payment. I am having a difficult time getting through to anybody it will help. I alerted my credit card company and said this was fraud, but have received no help do at Apria. If I can switch to another provider I will, and I would recommend other customers do the same! Check your credit card bills carefully for this scam!

My son is a long-term (15+ years) Apria customer. He recently has sleep apnea issues and has not received any respiratory therapist services. Communication is provided by phone from the Philippines. On June 10th he decided to change service providers. It is now July 11th. Complete records have not yet been received. Most recent communication with Apria was on July 1st when Apria said final records would be provided within 1-2 business days. That didn't happen.

Apria charged my bank account for service and supplies I did not receive or authorize. I ordered supplies one time and asked if they would wait until that Friday to charge my bank account and they agreed to do that but said would not send the supplies until they charged my account and I agreed. On that Thursday they called to tell me that the charge declined on my bank account and I told the lady (Joyce) they were not suppose to charge my bank account until the next day and when she read the notes on the account she saw that had been noted. I asked to speak to a supervisor and he (Dexter **) refused to speak to me.

In June of 2015, my doctor recommended a machine through Apria Healthcare for my mild sleep apnea. At the time I had United Healthcare insurance through the state. Everything was paid for and I had no copay. At that time they required my debit card on file but told me that I wouldn't be billed as long as I had insurance. I started working in October and my insurance kicked in month later. There really was no lapse in insurance, as my insurance overlapped.

Back in February I contacted my CPAP supplier, Apria, to request a new mask. I was told I was eligible for a new Cpap machine, more up-to-date and portable. I agreed to receive same. A few weeks later I rec'd a call from Apria stating my doctor needed to update my medical records as to my need for the new machine. 3 month we went back and forth with Apria and my doctor submitting the required information SIX times! During these 3 months I found out that no matter what phone # I called for Apria, I was ALWAYS connected to a woman in the Philippines!!!

My OB submitted a prescription for a breast pump 6-24-16. Apria didn't try to submit it to my insurance until 7-6-16. I called them every day in between to let them know that my insurance was going to terminate 7-4-16. They waited until my coverage ended for them to submit the claim. Of course it got denied. I spoke with my insurance company and they are willing to pay for the $350 breast pump if Apria submits the claim with the date that they received the prescription but they say they use the date of when the item is delivered. I'm so upset that Apria didn't care enough to help me. They sat on it for a while thinking my insurance was going to need a pre-authorization, I had to call Apria with my insurance on the line so they could understand to run it. I should of chosen another DME company. I would of had my breast pump by now.

I first dealt with Apria sixteen years ago and they were awful. I was so relieved when my insurance allowed me to use a local company. No one can compete for long with Apria and, eventually, my insurance no longer dealt with my local company. We had to go back to Apria. I had to order a new CPAP. My doctor faxed them the prescription. I called the local office the same day to make sure that they got the prescription and everything was in order. I do not know who/where I spoke to. I dialed the local number and got the computer switchboard.

I spent over an hour yesterday on at least three different phone calls with six different people at Apria, including a supervisor. This journey began first thing in the morning and my last phone call with them was at 10 pm last night. The people I spoke with were all very professional and were trying to be helpful, however, the systems and processes they have to work with are complete GARBAGE. Whoever is on the management team for this company should be fired.

I have called twice and got the same woman. You have to talk in circles with her. Just continues repeat after repeat and we still didn't get what we need??? My husband can't breathe with his machine because the wrong mask was ordered so now I call. Have to talk in circles just to get "we'll call you in 7-10 days to schedule a fitting."

Let me just say that my experience with Apria is the worst of any company I've ever in my life dealt with... and I'm 71 years old. Fortunately, I purchased my CPAP machine and supplies initially from a different supplier and my experience with that supplier was very favorable. I moved about a year ago and that's when my DME insurance fell under Apria and that's when my problems began. I won't go into a lot of detail here because it raises my blood pressure to think about it. It took 5-6 months for them to get all the paperwork and sleep study results before I could get my first order through them. I was forced to use a failing mask and improvised filters during that time despite calls to them every 10 days to 2 weeks during which they told me my order would ship within 10 days to 2 weeks.