Apria Healthcare Reviews

I have to call them about every 3 months due to the fact the unit that fills my portable tanks will not fill them. They have to come out and sometimes fix it on the first try. I have called 3 times in a row to order tubing and did not receive it till the 3rd try. The Customer Service has been terrible since they shipped the call center to the Philippines. Half the time you can not understand them and the other half they can't understand you. And most of the time the order is wrong. The billing department also leaves a lot to be desired.

It is very surreal to be reading such critical reviews, because my story is so similar to many. Ask your doctor for a different company. I am appalled at the reviews, and my experience of runarounds, accusations, and outright lies. I finally got my CPAP, but they keep telling me I did not, and want to send another. Difficult to understand representatives do not help the situation. I wrote the CEO, I urge other to as well. An aside, it looks as though they treat their employees as badly as their customers. I will ask my doctor if I can somehow transfer my account, but, I'll bet I cannot. I can't wait for the long term problems I'm reading about.

I ordered some crutches after foot surgery. Apria told me they will be delivered in the afternoon. Next morning, still no crutches. I called back Apria. I was told they were on the truck for delivery. Still no crutches by mid afternoon. I called back and I was told the crutches will be on the truck as soon as they receive them at their warehouse... drum roll... in KANSAS CITY. Then they will be shipped to local branch in Miramar, South Florida. Timeline was unknown. WHAT? WHAT? WHAT? WHAT? WHEN? WHEN? WHEN? WHEN? Come on Apria. Get out of business. What you are doing is criminal. Complaint sent by a senior citizen unable to walk.

Apria sent a new CPAP quickly. Unfortunately, the setting was incorrect. I have called 5 times in the last 2 weeks and have yet to have a call from a technician. I have talked to 2 different supervisors, and had them escalate my concern to urgent. Still no response 2 weeks later. How many times should I call? The return of a CPAP is prohibitive and will only be accepted if defective item. It isn't defective, I just need someone to fix the setting.

My doctor referred Apria to me when he put me on nebulizer treatments 2 yrs ago for COPD. Right from the get go there were issues. Every time I called for the medicine cups, or the filters for the nebulizer machine or even the tubing it was clear the person on the other end did not understand the request. It might help if the people taking the orders spoke better English and understood the products being ordered but that is not the case.

I have been an Apria customer for many yrs, this is my insurance company's preferred provider for cpap supplies. RUN from this company if you can. Customer service and billing plays the Abbott and Costello game of who's on 1st. I spoke to Customer service 4 times and Billing 3 times this morning, both referred me to the other, and long hold times between each other. This is a little about them. In 2017 I told Apria that I had paid my insurance deductible, but I wanted them to check my ins. to verify my coverage and what the out of pocket or copay would be for the supplies I needed. Apria was told they were not to ship supplies until they called me with an estimate of what my out of pocket expense was going to be unless the insurance was paying at 100%.

Out of the blue, I received a box from Apria. In it was a CPAP facemask. Since I hadn't ordered one, and my doctor had not ordered one, that meant that Apria had decided, on their own, to choose a mask for me, ship it to me and bill me! I had to call them to get an RMA and credit. The receptionist transferred me to "the right place," and after being on hold for a long time, they hung up on me! I called back, and it took 3 call transfers to find the right person. They gave me an RMA and said they would credit my account. I shipped it back the same day. A month later I receive a BILL in the mail for that same product. AGAIN, I had to call back. "Carrie" said she adjusted it off of my account. We'll see. A TERRIBLE experience, with a similar one happening a year or so earlier. I DON'T KNOW HOW THEY CAN STILL BE IN BUSINESS!! VERY frustrated! VERY unhappy.

They keep you on hold for as long as 30 minutes at a time. If you ask them to spell their names they will say "Mam you are breaking up I can't hear you and hang up." If you get to speak with a supervisor she will not help you. I contacted a supervisor in the States and she was no help either. They monitor calls but doubtful that they listen to them because if you talk to another Customer service Rep. They have no clue. And they must not read the reviews about them or don't care.

Customer service is of poor quality. The level of care for patients and quality of care is sub-par. When calling, you get multiple different stories and along with being told that it will take 7-10 days for a CPAP machine to be delivered. To my surprise, they never called the insurance company to verify the benefits until I made them aware of this. Will file a formal complaint to CMS and JCAHO. Their concern for patient safety is Unacceptable.

It's taken Apria three weeks since my doctor put me in for a new CPAP machine to contact me. I just spent 28 1/2 minutes (REALLY!) on the phone. Why? Because they insist that the INCORRECT information they have on me is correct! They insisted I had secondary coverage. I do not. And the myriad of empty apologies do not placate me, they infuriate me. GET IT RIGHT and there is NO NEED to apologize! And my language is toned down here for fear they would not publish my complaints.

Been a customer for about a year and wish I never became one. Horrible communication and even worse customer service. Random unexpected and outrageous billing without any notice. Sounds like they need a complete executive reorg including a new customer service department.

I spent 2 1/2 hours on the phone with Apria for one simple question. When the call was complete I knew no more than I did before the call. I was directed to five different departments and nobody could give me a answer. It seems to me that there are no people there that know how to conduct a decent conversation with customers.

Sleep study institute prescribed a CPAP machine. I had two providers in my area, and unfortunately I chose Apria. I would say that Apria is an outright joke if it wasn't such a shameful nightmare. My review is long, so I putting the conclusion up front as well: Do not walk, run, Run, RUN away. Do not even let them get your contact information, or you will end up fighting fraudulent billing for years!!! My story: My insurance is setup for a CPAP rental of 10 months and after the 10th payment it is converted to owned. After my last payment, I started receiving additional monthly charges. Apria contends that I must pay 15 months. I called my insurance about the discrepancy, they confirmed that no I am on 10 months, and assumed those two would resolve without a need for my intervention.

There is not one department that I have spoken to in 15 years that is competent and helpful. They send you wrong supplies then won't refund them. You have to repeat your information to them ad nauseam because they don't listen the first 3 times. They keep sending bills to you when you have paid. It used to be there were few companies you could work with and they had minimal competition, so you were forced to use them, unfortunately. There are other choices out there, FINALLY, so you do not have to use Apria! Yahoo!! They say "Thank you for being the best part of Apria" - they aren't kidding! You really are the best part - because nothing Apria does is "the best". Run, do not walk, to find another company to work with for your medical supplies. Avoid them at all costs to save yourself years of aggravation!!

Where do I begin! Sales department? A joke. Billing department? A bigger joke!!! They enrolled my credit card in auto payment without me authorizing it. I called one time to place an order that was on hold for 2 full month for my dad, I only called because he couldn't understand any of them (They are all Indians and answer the calls from India). They have been charging me different charges for 3 months now and they said it's the patient responsibility part. If that's true the amounts would be the same which they are not. How is this company still in business!!!

This company has multiple departments that do not communicate. My products are covered 100%. One side agrees there is a zero balance, another dept. calls relentlessly for payment. We are now on the 6th month of this debate with still no resolution. I have since found another provider.

I am/have been a patient with Apria for over ten years. I have had several different insurance companies during this time because of employer sponsored coverage. Since I am now on Medicare, although still working full time and need the oxygen tanks in order to work, service has decreased dramatically. It is almost like they do not WANT to serve seniors!!! I was switched to bi-monthly delivery nearly two years ago and they have NEVER delivered the correct number of tanks!!! I call weekly to the local number, and although I inform them of my problem it has not changed. I even contacted the branch manager and she will not return calls!!!

I went with Apria since they are an in network provider. It takes a long time to get through on the phone to the correct person (many transfers, holds, 1 for..., 2 for..., etc., then for them to get the correct information, etc). Get your account number ASAP since their audio equipment is very poor. It took the operator approximately 12 times to get my name spelled correctly, then on a return call I found out it was still wrong. Each connection with them has taken at least 20 minutes (up to 50 minutes). I think we have things all straightened out now.

My husband has been diagnosed with progressive MS and needs a Nitro Rollator walker to get around. He is 6'2 so he obviously needs the tall height walker. My husband's doctor has sent several prescriptions to Apria and they continue to send the wrong walker. I've spent numerous hours making calls to this company day after day to get this rectified with no resolution, while in the meantime, my husband still needs a walker. After I get this cleared up, I am hoping that I never have to deal with them again. They have made a very stressful situation worse.

Am still trying to get an oxygen concentrator for nighttime use thru Apria. On April 25, 2018, my doctor sent a prescription to them for a concentrator with the settings I would need. Apria read it as a prescription for a sleep study test, so they FedEx me a nighttime monitor, of which I FedEx it back to them 2 days later... I gave them 2 weeks time to process the test results, then called them in Argentina, or wherever they are located, to check on the status of the concentrator, and was told they never received a script from my doctor. I called my doctor back and was told that they did send them a script for a concentrator, not a sleep study test, so my doctor sent them another prescription for an oxygen concentrator, along with a phone call to them.

I suffer from Chronic Cluster Headache the worst known pain to man. I planned a trip to Florida and contacted Apria Healthcare. They told me that I needed a prescription for oxygen from my doctor which is the only thing that will help when I suffer an attack. I had my doctor's office send them a prescription by fax. I contacted them the same day to confirm that they received it which they told me they did. The oxygen was to be delivered on Friday May 25th. I called on the 25th of May asking where is my oxygen. They said it wasn't scheduled for delivery. I talked to a Supervisor and he assured me that it would be there on Sunday. I called Monday and was disconnected 3 times and Tuesday they disconnected me 2 times every time I told them my name. On Wednesday I talked to a woman who told me that the prescription was invalid and I needed for the doctor's office to forward my medical records.

This company is nothing but a bunch of fraudsters and con men. They will send you supplies that you didn't order or need. Bill you even after you return their shipments and cancel them, multiple times. How this company is still in business and how they can retain insurance contracts and contacts with doctor's offices is a great mystery.

I need a CPAP machine and went with Apria because they were in network and my PCP recommended them. First, they called me for my mask size and the serial number on my machine. I told the service rep "I've never had a CPAP, this is my first machine." I had to repeat myself to 3 other people that day because my voicemail was blown up with 5 messages asking me for my mask size and serial number of my machine! This went on, back and forth the next day until I asked to speak with a manager, finally someone updated my file and I received no further calls for a week. I decided to call back to check the status of my order about 6 days later.

This company blew up my phone trying to get me set up with them for a CPAP machine. They told me that they were the only company that my Humana insurance approves for CPAP supplies. I turned them down because they wanted a large copay, and a monthly fee, for the use of the machine. I called them back three weeks later, and informed them that I now have Medicare, which I'd like to use. The representative got short with me. He said that they do accept it, but that I would have to come to one of their locations in person. However, I was told that if I wanted to just pay with a debit card, or backdraft, each month, that I would not have to do that. I told him that I am currently homebound. He said I could fax him. When I told him I had no fax machine, he said he couldn't help me. In the meantime I found another company. He lied when he said that Humana would only used them.

After trying for a year, I finally got an Inogen One portable machine. Then, Apria tells me are taking my regular at home oxygen machine. They expect me to carry this portable machine around with me even at my home! It is a PORTABLE machine. They say you can be on it 24/7. I can understand that if you're out of your home for days, but not when you’re home! This company doesn’t seem to care about what you have to go through to stay on oxygen. Plus, they automatically take my payment due out of my account, but every time I call they say my account shows a double balance due & pester me to make a payment. It seems like everything with them is an argument! It is so aggravating dealing with this company!

Lack of customer service - This is the worst company I've ever dealt with in my life. I've been unable to return equipment, charged for things I haven't received, and had to cancel one credit card to stop from being billed.

This company keeps changing its policy to bill for items I haven't received. I had an agreement to pay off my machine in 13 months because we changed insurance. They now say my new insurance should be billed for a 15 month old machine for 15 months. They also bill me 28.95 a month for the water chamber which I don't use because I purchased the SoClean and it comes with its own chamber. I haven't received or ordered supplies in 7 months yet they insist in trying to bill my insurance for supplies. Does this sound like a rip off???

This is the most difficult company to work with. I had a complaint regarding a charge and wanted a detailed bill. The number I called to get clarification of the charged went somewhere overseas and their rep could barely speak English. She couldn't understand me and I couldn't understand me. The problem never got resolved. "Buyer beware." Watch the charges on your bill or better yet find a different company. I would give Apria a no star rating. BEWARE.

If I could give this company Zero stars I would. The customer service is horrible. Humana insurance sent me to this company for a piece of medical equipment. Initial authorization for the equipment was granted in Feb 2018. After several back and forth conversations with Apria I ended up having to go back to my primary healthcare provider to obtain another prescription (even though I already had an authorization). The order was finally "placed" on 26 Apr 2018. Was told it would take 7 - 10 business days to process the order and have it shipped.

This is the worse company I've dealt with in my entire life. They have been processing an order for equipment for 5 months. Every time I call to find out the status of my order I get a different answer. Very frustrating that a simple order can take 5 months. I finally told my doctor to find a different supplier, since Apria cannot tell when I will be getting my equipment.

I have been an Apria Healthcare customer for last 8 years. My current CPAP machine provided by Apria is defunct and am eligible for a new machine. Apria has been playing ping pong with my order. Now they want me to send them the baseline study because they have lost it even though the initial sleep study was with them when they gave me my first machine. I have been spending more than 2 hours waiting to speaking to someone in the Qualification team to process my order. As per their own rule I do not have to need another baseline for at least after 8 years from the prior one and in my case it is less than that. They do not pick up.

I am complaining because medicine for my daughter has either been sent as the wrong type (and when trying to return Apria said someone would pick it up and never did. Then 30 days later they say it is too late) or not received within a timely manner. When I first learned of this problem, I contacted your customer service (that I believe is in Florida?) at your company, and was told that the local distribution center didn’t place the order, ordered the wrong item, or was not in stock and would not be for a while). This is unacceptable in 2017/2018. There have been days where we ran out of medicine for my daughter and had to use an alternative that the doctors say was not as good.

Apria may be the worst company I have ever had to deal with. I have been trying to order a CPAP machine for 2 month. I have no idea why this is taking so long. Everyone that you talk to at Apria is completely incompetent -- no one know where the machine is, where or not it has been shipped, where it has been shipped (if it has), they do not know who it was shipped with, and they have no tracking number. I do not know how they stay in business. I will never deal with them again. They do not have an order number.

I am very disappointed in the customer service, or lack thereof with Apria so far. Last Thursday, 05/10/18 I was contacted by one of your agents and was asked to have my doctor's office fax Apria my sleep study results, which I did and my doctor's office did. The next day, Friday 05/11/18 I was told Apria received my sleep study results and you have been working with my insurance. That same day I was told to pay the deductible amount of around $270.00, which I did by debit card. Since last Friday I have been going back and forth with Apria's customer service agents and it's been a nightmare. I keep being put on hold, one day it was up to 30 minutes so I had to hang up.

Finally get an order for my CPAP machine, it is badly needed, I can hardly sleep. Apria seems to be the only game in town. They call me up and tell me that they need to talk to me. I call back, I wait 30 minutes on the line only to be transferred to a robot who says, nobody can talk to you now. I call back and they tell me someone will get back to you, stay ready to receive a call. Two days later I get a call from someone who purports to represent Apria, but I have my doubts. Even though my insurance has agreed to cover 100% of the cost, they want a bunch of personal info 'including' my credit card. At this point I suspect the Russians are calling.

Where do I begin. I was just started on oxygen and I feel like I am being held hostage by this inefficient, insensitive and incompetent company. When the initial tanks were ordered, I was told the driver would be at my home with a window ending at 7:30 pm. 7:30 came and went and I finally got a call that the driver was running late. He called me at 9 PM to tell me he was just finishing up his call and did I want to reschedule for tomorrow. DAH! Let me think. I had already been sitting around half the afternoon and evening and what I didn't want to do was have a repeat of that the next day. I told the driver to come out and he arrived by about 9:30 and by the time he very... and I mean very slowly brought in the tanks, set the equipment up, provided meager instructions and I signed paperwork it was almost 11 PM.

I waited 2 months for an LH knee walker. They sent a RH and let me go! I could not use it as I'm paralyzed on the R! I was billed $60 after all this but I'm paying it to be done with them! (My insurance paid $1000).

I have been TRYING to get a padded shower transfer bench since March 23, when the prescription was submitted by my son's doctor. My son (a paralyzed 16-yr-old with no sensation below the waist) has been using a broken bench for 3 months now. I am very concerned that the metal brace under the seat, which is broken in half and has a very jagged edge, is going to cut him severely. I have contacted Apria's customer service team on at least 7 different occasions, explaining the urgency for the order. Each time, I was told they were "escalating" the order and to "KEEP THE LINE OPEN" because I would get a call from my local branch. I finally got a call on Friday, April 26 (4 weeks after ordering).

Received a call from Apria about returning the phone call they made to me. Believe me this is the 1st time I have contacted Apria, and I am really hesitant about using their service. After being on the phone for over 45 minutes I was told to call the same number that I dialed and ask for customer service, I informed them that I used that number and was talking to them as we spoke. After getting the runaround on who to contact, I was informed that I was approved for service and someone would contact me that evening to set up an appointment. Never received a call so I called them.

In December of 2017 my daughter, had surgery which left a significant open wound requiring a wound-vac to facilitate healing. This equipment was provided by Apria Healthcare. We had the equipment for several weeks. I returned it on May 4, 2018 to Mountain Point Medical Center. The equipment was tagged and placed in a storage room for retrieval by the Apria Representative. The equipment was retrieved by the Apria Representative. He was escorted to the storage room by the nurse. I thought that everything was taken care of. The machine was preauthorized by my insurance. As far as I knew insurance had taken care of it. I did not receive ANY statements from Apria of any balance being owed to them from Jan-April 9.

I wish that I could post a negative number. They are the WORST company in the health field profession. Been trying for a month to get my profile updated (add email address to database) so I can use the DreamMapper software to see the data that they are collecting. They never return my call.

I had to change to Apria when I changed insurance. I liked using my local company, which did an amazing job and weren't near as expensive. Apria has a monopoly on Humana users. They never come out to check my machine and if I need to have it checked I have to drive at least 45 minutes. I have Fibromyalgia and I am on a fixed income. I can't afford the drive, nor do I feel like making that trip. My local company would come out anytime that you needed them. I would not recommend Apria to anyone.

The most unprofessional company to do business with. They have uneducated people making educated decisions. They first denied my claim. When I called, they stated that they didn't feel that it was needed. I asked them what made them think they could overrule a doctor's prescription. The only response they had was to try again. As I called back, I was placed in an infinite loop with their answering system. Push this button, then this one, and so on. It made circles for almost 15 minutes.

Don’t use this company, my mom had a major hip surgery and they sent her home with a heavy wheelchair (one we couldn’t even get into a medium size sedan) and when requesting a transport wheelchair for my mom's surgery follow up appt. they told us we would have to wait 10 days, when in fact they should have swapped it out with the wheelchair she was sent home from the hospital in. In other words, it qualified for the same day service. The customer service staff were rude and would lie saying, "Yes they’ll be calling you today." Never happened, my mom's appt came and went, with no word from this inferior supply company. Horrible staff and nonresponsive, I hope their families get the same lack of care my mom did!!! This scandalous company will bill the insurance and give you zero customer care. Informing my insurance and finding another supply company.

We have dealt with Apria for over 20 years but the last year+ has been horrendous. I'm not sure what has occurred but the company has lost all customer service capabilities. Every time I call it is someone who is completely inept. It is frightening that a company receiving so much Medicare money and personal information including SSN numbers, DOB etc. is so dysfunctional. There needs to be more oversight over any company that receives federal Medicare money.

I got a CPAP machine from them. Two years after I purchased it and paid for it I am still being overcharged. It is a scam. Go elsewhere. Do not do business with Apria Healthcare or you will regret it. I am still getting emails and calls saying I owe them when I do not. They even reported me to a collection agency when they owe me money.

I was on hold for almost one hour. That is not very Good customer service. It is ridiculous! I returned a phone call from Apria Healthcare, when it took someone 15 min to answer. I wanted to speak with the person that called me. I did not want anyone reading from my account as to why I was being called. I wanted to talk to the source. I wanted to make sure I was getting the correct information. So I was put on hold only to wait 45 min and some seconds. RIDICULOUS! Was not happy and very angry. So I hung up. 0 stars from me!

Life-threatening service. We had a scare. The hospital prescribed and requested oxygen support for my mom to be set up at our home so that when she arrived home, post open heart surgery, she would have oxygen available for her at home recovery. Apria called right away when we got home and said delivery was on its way. The hospital gave us a tank to keep my mom on O2 until Apria could deliver. We called Apria back (every hour) waited on hold and each time we reached someone, Apria said the oxygen supplies were almost here. When my mom's oxygen ran out and we had contacted Apria a fourth time, they said the driver had a flat tire but was just around the corner and the oxygen would be here in a few minutes. After another hour my mom's oxygen was so low we called the hospital and they requested we rush her back to the ER to get her O2 stable.

The people that you have working for you are very incompetent. I received the wrong supplies every time whether oxygen or CPAP equipment. They won't overnight the right supply and I have a problem with that. How in the first place do you keep getting my order wrong. Second of all you have people that don't speak very good English and they are hard to understand and some are really rude. I have been on the phone for a little over 4 Hrs and transferred 4-5 times and had to give all my personal information with every person I talked with.

Disorganized, unreliable, and completely unprofessional. Waited over 1 month for a knee scooter after my surgery (with calls every week). They gave me the wrong information about equipment they provide and lied about brands they carried, even though they said they carried such brands. DO NOT GO THROUGH THEM FOR YOUR MEDICAL NEEDS!

The people that you have working for you are very incompetent. I received the wrong supplies twice. The second supply was overnighted which was wrong. They won't overnight the right supply and I have a problem with that. How in the first place do you keep getting my order wrong. Second of all you have people that don't speak very good English and they are hard to understand.

When I read some of the 970 reviews of this company, it is clear they have serious problems! "Worst excuse for a business!" and "worst company ever!" are typical of the comments in almost every single review. These are my exact sentiments as well, after dealing with this company for the last six months. Some of the problems I've faced are: long phone hold times (well over an hour); impossible to email this company; untrained & unsympathetic clerks on the phone, once you manage to actually talk to someone; etc. This is on top of just not receiving the supplies ordered from them.

Apria charged my credit card without authorization and continued to do so even after I told them to remove my card from file and to send me a bill. They originally told me that my CC info was a placeholder if any equipment was damaged, instead they used it to pay themselves immediately without notifying me or sending me a bill. I called their customer service line to discuss and waited on hold for at least 20-30 minutes. Once I spoke to them they refused to reverse the charges and to send me a bill. They also said they would remove my CC info and not charge me that way again, yet they charged my CC again after that conversation. Go ahead and check your recording Apria, that's exactly what happened. Unauthorized, unethical, dishonest. Completely ridiculous that they run a business like this.

Apria continues to add charges to my credit card after I have specifically instructed them not to make any unauthorized charges against my credit card. I also requested my credit card to be removed and this was never done. I just received another fraudulent charge for services that have already been paid by my insurance company. A favorite trick is they overcharge you, make fraudulent charges on your credit card then several months later issue you a charge for the overcharges. This company needs to be investigated for criminal unauthorized use of credit cards.

I work at a doctor's office and we decided to use Apria for a patient who needed a new oxygen tank! We've been trying to get him a new one since 10/2017, it's 4/18 and he still hasn't received one because there is always something that seems to be missing from the paperwork we send. But instead of letting us or the patient know that more information is needed, they don't communicate unless we call and ask for progress! The last time we resent everything we were assured that there will be no more mix up and that they have everything and 3 weeks later what do you know. The order we sent in is past overdue and they can't accept it and everything needs to be up to date and resent! Our patient is out of oxygen and can't leave his house! We don't know what to do at this point.

This company is a complete joke. I've had so many issues with Apria since our insurance (CareCentrix) set us up with them as our Durable Medical supplier. From timely communication and authorizations to completely lying to their patients/clients, this company is horrible. Most recently, I put in a re-order for my special needs daughter's g-tube formula and supplies. That was on Monday, April 9th. They said that it would be delivered to my house no later than Thursday, April 12th. That was fine as we had formula to support us until then. Thursday came and went and no delivery arrived. So I called and they said that our insurance didn't approve the order. I called my insurance and they said they had no record of Apria ever requesting reauthorization.

These incompetent and fraudulent people lied multiple times about our order. Every time we called they had a different excuse or reason for the delay and the status of the knee walker we ordered. They delivered the wrong equipment, it was delayed, and now they refuse to refund us the money we paid and they billed the insurance for.

Took them forever to finally send the CPAP that my husband needed. They never asked what kind of mask that he needed to try and just sent a junk mask. After calling last week to get a new mask that he can actually use we never got a callback as promised. Called at 8ish am again today and was told at 8:45 that we would get a call at 9:00, 9:45 rolled around and we still had not gotten a callback. Spent an additional 2.5 hours on a call trying to get someone in their call center to track someone down to make the appointment. They put me through to Kenny in their Houston office who just couldn't help except to promise another call. Left specific instructions that I would not be available between 1ish and 3ish for the callback but calling after was fine... guess when Becky the Respiratory Therapist called... yep right when I specifically said I wouldn't be available.

Called Apria's customer service line 3 time because I was hung up on the first 2 time after being put on hold for a very long time. The 2 agents gave me conflicting information. The first one was nice enough but of course the info she gave me was wrong so while I held and she verified I heard her pick up and hang up instead of talking to me. The second call the agent gave me conflicting information and became hostile when I told him that's not the info I had been given. I requested a supervisor so I could get a definitive answer and he became angry asking me why. I requested a supervisor again and he continued to be aggressive and angry.

I have used their service for several years now. I have never received a bill showing what they were billing my insurance company (Blue Shield) or me for that matter. I recently got a new Rx for a portable oxygen generator and they said my insurance declined it, even though I had one last year. Then I received an Rx for a new CPAP machine and I was told I that I owed them money and I would have to pay that. I disputed this as I have nothing to show that. Then I was told that I would have to give them a credit card before they would sell me a CPAP machine. I told them no, they want to charge me for whatever they want. If you check other complaints you will see many others have had this problem. At any rate, I won't do business with them anymore.

Their customer service reps really need training. I've recently had many serious health issues (stroke and cancer) and another in particular is dealing with severe complex sleep apnea. The Apria service rep called me last week to set up a home delivery of equipment. She lost most all of my demographic information and they didn't bother to contact me. Told me that my delivery would be 4/11 and someone would call. They never did and of course I spend 6 hours on the phone with them today trying to get answers.

It's the same old story. Was billed for CPAP equipment because I changed providers. I got the new doctors recommendation, PAID THE BILL, then continued to get bills. Every time I would call, they would say, "Oh, I see the problem. We will contact your insurance and it will be taken care of." Meanwhile, I have not had replacement CPAP equipment in a year and a half. Still getting those bills, though.

I have been fighting for months for CPAP supplies for my son and myself and getting nowhere. We both have not slept for approx a month or more. Apria is no help not to mention every time I call them I am on hold for a minimum of 1 hr. Apria sucks.

Minus 0 CUSTOMER SERVICE. Several issues for THREE YEARS on medical supply orders: Charged my credit card for supplies AFTER they acknowledge I had canceled that authorization in writing months earlier (credit card fraud) - more than once. Does not submit for authorization to insurance and lies about it (several times). NEVER initiates communications (except standard recordings). Refuses to contact me on back ordered issues (their errors) and will not advise when they have authorization to fill and ship it. It doesn’t ship unless I call to inquire. I have run out of supplies a few times.

My 3 1/2 year old son needs oxygen. We were supposed to receive a delivery today. I received no phone call to discuss delivery. I called Apria to follow up. They "could not verify insurance" (insurance which is valid and with which we have had no problems with ever) and therefore, my son could not have the oxygen he needs. I asked repeatedly, “How that can be...how can there be no other way to get the oxygen my son needs” and the representative said something to the effect of: "we can't do it without verifying the insurance. I hope nothing happens. If it does you'll have to go to the emergency room." So we are stuck, without oxygen that is necessary, and with no choice but to go to the emergency room once the oxygen we do have runs out this evening! How is this acceptable? Terrible company!

I always have problems with Apria Healthcare for reasons I don’t understand. The latest incident is the last straw. My CPAP supplies were reordered two weeks ago, but I found out by accident that my telephone numbers and birth year were wrong, so I requested an update on my file. A simple request that any customer service representative could fix it in a few minutes. I was put on hold for a long time, and told it was fixed. I asked her to repeat my vital numbers, and again the birth year was wrong. She promised to fix that again.

I requested a new regulator as the one I had continued to leak from my portable tank. The service tech that was sent out very rudely told me there was nothing wrong with the regulator and declined to change it out. After another 2 weeks I am still dealing with the same problem. At this time I ready to change my oxygen supplier. Just need to see who else in my area is Medicaid supplier who is a company with a better record. I'm afraid they are as bad as Apria.

Delays, excuses, escalations. That's this outfit's cycles. Do whatever you have to but do NOT work with this excuse - making TOTALLY INCOMPETENT outfit. Neil will accuse you of venting. Call back a week later, and you get him again. "I hear you venting." You've been warned. Do whatever you have to to stay away from these people!!!

This company keeps billing me for equipment I don't have. I haven't had this equipment for at least 8 months. And they are billing the wrong Insurance Company. Then send me bills and then send them to collection agency. This continues after many conversations and they can't figure it out. I'm extremely frustrated and will never deal with them again!

When my husband was discharged from an inpatient stay a hospital bed was ordered for him from Apria. When the bed showed up, it was not exactly what I had expected. The innerspring mattress was extremely uncomfortable with lots of pressure points and could not be used without risk of bed sores and skin breakdown. On delivery, the technician did not know how to attach the side rails, so three days later another technician arrived to do that. I asked about the mattress and was told that is the normal quality and the only type that they have.

On March 8th 2018 my partner had to go in for a spinal fusion. This was such an invasive surgery. It will require two to three months out of work. The doctor prescribed that a hospital bed be brought into our home so that he was able to sleep in a reclined position. We were told from the date he was released from the hospital it would take 7 to 10 days for us to be contacted regarding this bed. I made four calls to Apria asking them if they could put a rush on getting the bed brought into the home. As of today March 25th we still have never been contacted by Apria. This is very upsetting to know that we had a prescription from a medical professional that has gone unnoticed. Additional risk of not being able to sleep properly could potentially lead to further issues down the road and there is no one there that cares. I would not recommend this company for any medical equipment.

I got a new CPAP machine from them. Apria mask was too big. Had 30 Days to return for the correct mask. I called within the time and was told they would send out the right mask to me. Would take 5 to 7 days to receive them. After 3 weeks nothing. Called them up to find out the warehouse put a hold on the order. No one could tell me why. Now I only have 1 Mask of the three that were wrong size. The person I was talking with told me they would release the order and I would receive it in another 5 to 7 days at which time I said this was unacceptable since this was their mistake not mine and that my CPAP mask was leaking.

New CPAP Machine Order - Calling Apria for information requires a half-dozen transfers and phone button pushing. When you get a representative, they're ALWAYS the wrong department... "Let me transfer that for you... I'm sorry you've reached the wrong department." When you finally reach your destination the phone contact sounds like they're in a Glad Sandwich Bag. The transferring folks were clear, but for some reason, the person that's supposed to have your information can't be understood. After giving the representative all your information, and I mean ALL your information... you get disconnected. Return to GO, don't collect anything. If you can get anyone else to service your Durable Medical Equipment, don't use Apria.

First of all I got a call on March 12th stating I would hear from Apria in about 5 days. I didn't hear anything from them, if that weren't bad enough I receive this box just tossed on my front porch. I open it up and all supplies are there except the tubing, seriously what good is the CPAP without the tubing? Apria doesn't set up the machine for you, you're expected to muddle your way through a bunch of videos and papers to figure it out. Well fine except I watched several videos and nothing addressed calibration, nothing is said in the paperwork about calibration.

Unbelievable company!! To say they STINK is an understatement! My doctor ordered me a cpap machine, some Chinese woman called me, couldn't understand her, told her to email the info so I could review because was trying to get me to give her my c.c. information, so I could automatically be charged for whatever she was trying to sell me. Never got the info. Called back, spoke to a Chinese guy this time, he said, "Let's see what happens," never got anything from that garbage either. 4 days later, I get a package delivered by FedEx? Called to tell them I didn't order it or authorize it, and I am still currently on hold for over 30 minutes!!! Stay clear of these fools! I wish there was an option to give them negative star ratings, because they don't deserve the 1 that I had to choose as a minimum.

Apria Healthcare. When I call, I have to wait 30 plus minutes, My time is Valuable too. Since I have to wait soo long, who do I send the bill for my time? Then I get someone in the Philippines with a strong accent that's hard to understand. Then, their accounting is questionable at best. I can’t get answers. Why Humana does business with them or recommend them is beyond me. So, frustrating.

I used Apria for my CPAP supplies. In July I called them to stop sending me automatic supplies. Regardless of my calls they kept sending me supplies and submitted charges to me. When I want to return the supplies, they said they don't have a record of me calling to stop the supplies and refused to take the supplies back. I had to spend weeks and more than 5 calls. Each range from 30 minutes to an hour just to keep telling the same story. Finally the local manager took the amount off my bill. Now comes the CPAP machine. I don't want to rent it anymore, they offered purchase price and I agreed to pay it. The lady said they will submit the claim to the insurance and I will pay the full amount due to high deductible. I waited for the insurance document to state what I owe and it never arrived.

Have been using Apria for almost a year to find they have no moral values or ethics to their clients. Just discovered they were overcharging for oxygen $186.78. Resource Medical Group price $40.00 for the large tank non-portable. Forget trying to get adjustment. Over $1200 overcharge, I am disabled, on Social Security. Medicare does not pay if you suffer from cluster headaches. They would not even adjust for applicable rate Medicare allows to charge. They were slow in processing my order, over 5 days, had to drive and pick.

If I could I would give this company a negative 10. We talked with our doctor and 5 months later, after speaking to a supervisor and them stating that our vpap was a priority delivery, now 8 months later we still have not heard from them. Avoid this company! They have terrible customer service, terrible delivery and follow through. I don’t know how they stay in business. But our insurance company is going to find out about their fraud. Charging us for supplies that aren’t delivered. Yeah, it’s time to get the insurance involved.

First of all, a general statement is that Apria must be understaffed – personnel need training for CPAP agreements, control over document flow, and a need for better quality customer interaction. I tried to handle this with calling Apria Billing at 866-838-4762. Call wait time usually exceed 30 minutes. You are generally routed to a call center in the Philippines. Language barriers and ability to assist is an issue. Therefore, I now request to speak with the USA desk. You cannot call a USA desk directly. Also what company has a greeting that says you will have an extended wait time? Seems to be that way every day I’ve tried calling. That means you need additional resources or a better-organized staff.

I recently had Apria take $2223.00 out of my account without authorization. It's been 3 weeks now and they said it could be another 4 - 6 weeks. This is ridiculous! I believe this company should be shut down! My previous experience with them wasn't much better!

I chose Apria Healthcare because I needed to order a breathing machine to assist with my sleep apnea. I initiated contact the beginning of February and the doctor’s office sent the needed form along with my insurance company approving order. I have made multiple attempts to contact customer service about the order and machine delivery without success. I've been put on hold for over 45 minutes with ending result of having to leave a voicemail. When I have spoken to a representative I've been told a Apria rep would call me back but I never received a returned call. This action with Apria has added additional stress along with my current health issues.

Called to try and get equipment and after updating my info, I was told that they could not service me in any way whatsoever because I had a bill with them that was in collections; unbeknownst to me. Then I received another call from Apria, after my Dr faxed the Rx for equipment, and I was told the same thing. I guess Apria has determined that their oxygen patients should go without oxygen and die! So unprofessional the way they handle patients. Will never use them again!

I have been ordering cushions for my CPAP and they have been charging my ins. Co. (FL. Blue) for "FACE MASK INTERFACE REPLACEMENT FOR FF MASK". This item is way more expensive than the cushions and FL. Blue has been paying them. I tried to contact the billing Dept. and the wait is close to an hour. I tried faxing them and their line is always busy. I have contacted Fl. Blue about this issue but it still occurs. Do not use this CO. for supplies.

My insurance company approved a "purchase" for a New CPAP machine, and now 2 years later, Apria is saying it was a rental and I owe them 2 years of missed monthly rental payments. They were paid for the purchase!

I have never dealt with a worse excuse of a business. I have some very serious health issues that require oxygen etc. My Drs have prescribed, my insurance (which I have 2 insurances both excellent) has approved but Apria has given me the runaround on EVERYTHING. Apparently their margin of profit on this product isn't great enough. Well you did the negotiating on the contract not me the patient. I now have a case manager from my insurance company helping me and we are in the process of switching companies so I can get what I need. With all the health issues I have going on I should not have to be dealing with this crap. Apria is a crappy company.

I am a Service Coordinator working with a patient who suffers from Dementia. She has both Medicaid and Medicare. I originally submitted via fax a prescription for a Hoyer Lift and Wheelchair Harness on 10/6/17. I called to follow up on the order on 11/7/17, 12/5/17, 12/20/17, 2/22/18 and on all the phone calls the representatives tell me the same thing "we are escalating the order, someone will call you back". I asked to speak with a supervisor or someone that could give me an answer and they say there is no one else I can speak to and no one returns my phone calls.

I tried to fill a prescription for a BiPAP. My primary coverage is Medicare. The prescription was presented to Apria in late October, 2017. No action by Apria through December 2017, so I filed a complaint with Medicare. I made three times weekly calls to Apria, which ended up in a call bank in the Philippines. During December, I walked in the front door of the local Apria office three times and the matter was supposedly escalated. I never received a call from Apria and neither did my doctor. Medicare contacted the Apria liaison person on January 8, 2018. The Apria liaison told Medicare that Apria had all the documentation that was needed so that Medicare could close the complaint. The BiPAP was provided on January 9, 2018.

When ordering Opti-Life supplies, the replacement supplies are knockoffs, don’t fit right and straps on headgears fall apart in just weeks. When I called to complain the answer was, "Too bad. So sad." Even the water chamber was wrong and after arguing with rep finally got right one sent to me. I will not use Apria again. When you are on Medicare the cheapest supplies are used.

My employer moved my healthcare coverage to a new insurer in Jan 2017. In the process, I was automatically assigned to Apria as DME supplier. I had Apria in the past, so was apprehensive given their poor service. When this issue began in Mar 2017, I started documenting all communications. I placed an order for APAP supplies from Apria in Mar 2017. It took eight months to get Apria to correctly submit the claims on this order through my correct insurance (end of November). After making no progress in resolving this matter with Apria, I asked for help from my healthcare plan. After little success by their rep, she then escalated to her Provider Relations department to assist.

I have been receiving CPAP supplies through Apria since becoming eligible for Medicare last year, but have been using a BIPAP machine for 10 years so I have lots available for comparison. Apria outsources to India and other countries and trains reps to be polite but they have absolutely no understanding and do nothing but read from prepared scripts. I thought that ordering supplies from them was always very difficult. However, it wasn't until I was eligible for a new BIPAP machine through Medicare that my real nightmare began and still continues. It took five months, hours of phone calls each month repeatedly sending in requested information until they finally sent me a new BIPAP machine. And then the catch 22 kicked in: They wanted me to complete a compliance review within 30-90 days before sending me any needed supplies. But they only sent me one nasal pillow which is good for 14 days.

Worse company ever and we have HAD to use them for years. I have spent hours and I mean hours this week dealing with my husband's CPAP order. They charged my credit card but wouldn't supply an invoice, nor bill the insurance. Package shows up today NO PACKING SLIP, NO INVOICE AND ITEMS MISSING. I already spend 1 hour on the phone with them today getting passed from one person to the next. Called my insurance company MODA and they said they have had nothing but complaints recently about.

They keep telling me my order will be shipped soon and I will be sent an email to verify. Three weeks, no equipment or email to let me know it’s on its way. Supposedly shipping out of Kansas, I’m in Colorado. Three days tops plus a week for insurance paperwork to be processed. I should have had enough time to place two separate orders by now. If they verified my insurance AND have my CC no., why can’t they just ship the items immediately???

Never had a good experience with Apria. Terrible customer service. Rarely anyone to speak with that can speak understandable English. Always a runaround with trying to take care of ANYTHING with them. I can't believe they are still in business. How they skate by and continue to get business is beyond me. I've never been made more angrier from dealing with a company's supposed customer service. I left them a long time ago and somehow they called me about a new order from my doctor.

On 1-23-18 I re-ordered my CPAP supplies. I asked to have them sent to another address as I was out-of-town for six weeks. The supplies did not show up, so on 2-3-18 I called and got an offshore call center based in India. The representative was polite, but his English was so poor I was unable to get a straight answer as to where the supplies were or if they had even been sent. I tried again on 2-7-18 and again got the offshore call center. I asked if they could transfer me to someone in the US as they said the supplies were shipped on 1-29-18 - a full six days after I placed the order - but could not give be a tracking number and could not even tell me where the supplies were being shipped to.

In August of 2016, my wife received her CPAP mask and filter replacement. It was covered at 80% by Medicare, and our secondary insurer covered the remaining 20%, leaving us with no balance. In 2018, we received a bill from Apria for $20.07. They said that in 2017, the price of those items were RETROACTIVELY raised. They said we owed the difference. How can you get a bill for something when the price when we got the equipment was fully paid for, and a year later the price went up. They claimed the price was raised in 2017 for the items in 2016. IS THIS NUTS OR WHAT!!! They threatened us and said if we didn't pay they would pursue legal action. AVOID THIS COMPANY AT ALL COSTS. NEEDLESS TO SAY, we have changed CPAP supply providers. We paid under protest.

These people are pathetic! They don't update your address when new info is provided, they ship CPAP replacement products to non-existent addresses, charge you for the co-pay, then don't bother replacing all of the missed shipments. How does a company get this huge through such ineptitude?! I will pay full price for the products I need through cpap.com before ever using these idiots again. They are not worth the aggravation!

Recently I posted on Apria Healthcare and my frustrations. I shared the content of my post with the Apria Customer care national email. I never mentioned this post, so there was no pressure to help me. Since contacting them in this manner I have received help from the national office and even have the local rep's (the one who deals with the Doctors) direct line. The problems have not all gone away, but the level of service is so much better. I can give it 4 stars. It is nice when a company recognizes a problem and then acts to solve it. Kudos to the Apria team here in OKC.

Horrible experience and customer service. I had obtained a CPAP machine covered by the state assisted medical coverage I had at the time. This machine was considered a rental and not owned. My wife found employment and this put us over the allowable threshold for coverage so we were dropped. I was contacted by an Apria representative about the machine and I explained that I did not have any current coverage, could not afford the machine and would like to return the equipment. The representative had a heavy accent and communication was extremely difficult. About a week after the call I receive an invoice in the mail for the full amount of the machine.

I really feel for everyone that has to use this company. My husband is on oxygen 24x7 and we got stuck renting our equipment from Apria. We've had all of the described issues in previous reviews i.e. incorrect supplies, billing errors, harassing calls. Lucky for us there is a warehouse less than three miles from our house so when we get customer no-service over the phone we just drive there. Not lucky for them.

Today is 2/1/2018. Apria showed up 2 hrs early. I have standing instructions for 10 years now that I'm not home from 10-12. I'm at the Gym recovering from stroke and bypass. Apparently they came at 11:40 am. Leaving me a note of ''been by to service you" is not unusual. It is routine. I almost never see them even when I am home, I am sure they quietly drive up tap on the door and even if my garage is open... Car in garage, TV is blaring, they drive off. Never phone calling. They get credit for the call???

After OVER A MONTH of back and forth with Apria, I had to cancel my order. I contacted them a month ago to get a price to purchase a replacement CPAP machine. Was told I could make a one time purchase of a replacement machine. Faxed documents to them. Two weeks went by, nothing. Called and was told I had to fax them a current doctor's order. They faxed my doctor’s office and my doctor faxed them the form back. Another week went by, nothing from Apria. Called them repeatedly, was put on hold for over 30 minutes twice and hung up on twice.

Apria has the worst customer service! No one can give a clear consistent answer much less speak clear understandable English. I have tried for over a month to place an order for a hospital bed. After a month of calling them over four times to find out when the bed would be delivered. I was total 'sorry' they don't cover the bed I needed, after verify with beforehand with them they do. After being told they don't, I asked why has no one called me back, they said, “Oh sorry.” Come to find out they are trying to get approved the wrong type of bed. If they understood English that might help, but no telling. Now I have to start over again!

My husband requires oxygen 24/7 and his concentrator is faulty. We were given a 4 hour window of 10 am to 2 pm for the replacement unit, the delivery was revised to 12 noon to 4 pm, then revised again from 4:30 pm to 9:30 pm. This runaround happens every time we require service, supplies and or respond to their call for an inspection. EVERY TIME without fail. This is truly deplorable service for people who depend on the service from Apria. This company should be heavily fined or put out of business.

Diagnosed with stage 4 lung cancer and CPOD. Very difficult to breathe, especially at night, due to poor positioning when I sleep on my mattress. My oncologist, upon a visit was explained all this and suggested and prescribed me a hospital bed in that it would help me breathe by positioning my upper torso with an electronic positioning hospital bed. I called my insurance company and they offered to help me place an order thru a company called Apria Health. After countless phone calls and emails, 2 months passed by and still no bed. I was constantly told someone would contact me, but no one ever did. The reason I did not call another company is at this point I felt that I was too vested not the order process and did not want to start all over with another company. At this point I called my Insurance rep to help me get to the bottom of this.

This is simply the worst company to have to deal with. No one is on the same page. They don't even have a direct contact with their branches. They won't transfer patient records to a much closer location.

They say they never received the faxes from my doctor's office. I've had my primary care doctor for almost 14 years and trust him implicitly. If they say they faxed the info to Apria they did! I need a new adjustable bed. Because of the delay I believe they caused I am still trying to sleep on a bed with broken springs. I could not believe the uncaring and nonempathetic way they treated me. Where does it stop! Fifteen years ago I got my bed within a week!

DO NOT TRUST THIS COMPANY - they will charge you FULL PRICE for an item you are renting with no warning, will do nothing to fix it, will offer no refunds, will not take the equipment back. Oh, and they took over 3 months to get a sick woman her wheelchair. This company has been the worst part about me getting sick - and that's saying a lot because I've gone through hell with my illness. I have Lyme Disease and it got so bad that I have to use a wheelchair while I'm dealing with it (I'm 32 years old). When I finally bit the bullet and decided to rent one, my company referred me to Apria. They took over 3 MONTHS to get me my wheelchair. How any company can think that someone who needs a wheelchair can go 3 months without one is awful, and should have been enough of a red flag to not continue with them.

THIS COMPANY IS TERRIBLE AND UNFAIR, AND UNPROFESSIONAL. I had ordered supplies from Apria Health Care and submitted to my medical sharing program, and they paid a set amount for a while until it went over the allocated amount they would pay. I then called and cancelled the receiving of the supplies and they continued to send them. After several attempts to cancel with them, they stopped sending supplies, however they continued to bill me for months. I then spoke several times with their company and seemed to get nowhere until finally a man at the company spoke at length with me and said if we made 3 more payments (which I did) then basically we would own the machine and be done with this. Well you guessed it they continued to bill us and then sent it to collections and when I called again, they had no record of our conversation. This company is terrible!!!

DO NOT USE APRIA: HORRIBLE, MISERABLE EXPERIENCE. After my insurance company, Blue Shield and GNP medical group, approved a medical device, I was informed that I would get it through Apria. Called Apria multiple times and was told they did not carry the device and would not provide it for me. On repeat calls, each time the person was rude and yelled at me saying, "I told you we will not supply that device." It took me 4 months of persistent calls to insurance, GNP and Apria, but I finally received the device.

I was self pay at the time and every week they would knock on my door saying I didn't pay and wanted the machine. I had to prove it every time. Finally I get a statement saying I'm paid in full. Over a year later I get a statement saying I owe them one more payment. They even admitted it on the phone that they saw the last statement. Then I get a letter from collections. Unfortunately we were moving back to Ohio at the time due to my father's illness and I didn't keep the last statement. Worst company ever, worst service ever and not people friendly at all!!

My experience with Apria Healthcare has been miserable. They have never given me the right information, even before they outsourced their business to India. Now it is worse. I called today to dispute a bill they said was late. I had set up all my payments to be debited automatically from my bank. They did not get the right card on the right charges, so I racked up a bill for my rental of oxygen machine. Since I thought it was taken care of I disregarded paper statements being sent to my home...until today. I am not looking at a 162$ bill instead of it being taken care of.

I had a sleep study done and the study sent information to Apria. I received a call from them that I did not need to return and said they would be in contact in a week with more of an update since they were verifying insurance. They did not call me. I contacted them in early December saying that my deductible had been hit and that I was changing insurance and would have a new one January 1st. I said I needed my service date billed before January 1st. Their rep (Daniel) agreed to this and said it would absolutely be done. He said the equipment might come a day or two after that date, but they would fix the date of service. This was not done. I was billed for January 2nd, my old insurance rejected it, and now I have a $2,670 bill compared to the $136 one that I agreed to.

Do NOT deal with this company and especially do NOT give them your credit or debit card information. These people incorrectly billed my CPAP rental causing me to have to pay 560.00 more than what I was supposed to. They should have billed 4 months rental and the 5th month would be a buyout by the insurance company which should have been in January 2017. They continued billing through July 2017 which the insurance company applied to my deductible leaving the unpaid balances for ME to pay.

First, there’s nothing more helpless feeling than needing oxygen and not being able to get a person on the phone from Apria. I got 4 menus and then got sent back to the 1st menu. None of their Menu applied but I think they do that on purpose so they don’t have to hire anyone to take calls. It’s all too obvious that Apria is all about the money but nothing about patients. They wanted $250.00 for a walk test that takes about 1 minute that the doc did for free...but Apria won’t rent their machine until you do “their” walk test and fork out the $250.00. My doc has nothing but bad things to say about Apria and is switching me to a good Oxygen supplier when the time is right (you know what I mean). I would never recommend Apria for Oxygen services even to my worst enemy. Oh...and good luck EVER getting them on the phone. They don’t do phones, they only do $$$.

This company is involved in scheme to scam ordinary people of their hard earned money in their times of need for medical attention and should be shut down completely. I've tried in earnest resolving a return on my CPAP machine due to the fact that I lost my job and insurance over 6 months which caused my account to be converted, according to Apria, to a sale instead of rental without notifying me. Apria claims it is the patient responsibility to do so, yet they have no problem converting rental accounts to a sale and billing patients full price for something I no longer use today. When I requested a return the billing rep. refused due to the fact that it has been only 2 days over 30 days since the decision, which I was not involved or notified of, was taken by the company to turn my agreement from a rental agreement to sale.

Apria calls late Tuesday and leaves message, "If you don't call back before end of office hours you will receive your supplies at the next scheduled date". I was in Los Angeles at Kaiser Healthcare hospital with my handicapped special son Monday through Wednesday. I called back Thursday as we arrived home late on Wednesday. I was told by Nick, Mick, he mumbled his name as Apria employees always do. He said I would not get a delivery until March. Now I was not happy as calling Apria led to many dead ends and seemingly endless automatic disconnections which wasted 45 minutes of my day. I told him that I only had three tanks left, your next delivery is in March. He decided he would transfer me. I was transferred to a recording that if you choose oxygen you get another recording and then disconnected. I chose something which had nothing to do with oxygen.

My husband received a CPAP machine from them and used it for one month. When he went to return it, he was told our insurance had already paid for it so he should just keep it. Almost a year later we received a bill for $72.00 telling us it was overdue and we were going to be sent to collections. I called and was told eventually (after an hour) that it was a mistake and that they would fix it and remove the amount due. Please note they have also been billing my insurance.

As others have described, this company wants your money and has no interest in correcting a problem. I have used a CPAP machine for over 8 years. In 11/2017 my pulmonologist prescribed a new CPAP machine. No one asked what CPAP head gear and nose pillows I use; both were just sent to me, a resupply order sent a week later and none of them what I use. After a telephone call the correct head gear was sent to me but again the incorrect nasal pillows. Three times I have called to ask how to return the supplies. Three times I have received a different version of the process and none of them have resulted in me being able to return the supplies.

Bad Data. I agree with many of the statements of other bloggers. Staff that give you your machine and mask are usually very young and indifferent to helping you get a good fit. Most masks are made to fit men, making them uncomfortable for women. They're also expensive beyond their manufacturing cost which is about 50 cents. In addition the data we get from our CPAP sessions is flawed. What we're given is a simple math calculation. Number of incidents divided by number of hours of use gives an average of incidents. However, this is not a true picture of what actually happens hour to hour in your sleep cycle. If you use your Cpap for 8 hours you might get a score of 8 episodes per. If you lower use to four hours, your average score goes up to 16 episodes per hour because the divider (hours) is smaller.

An order for a medical device was sent in Dec 13th 2017. It is now Jan 9th, 2018. After four self initiated calls, I still have no equipment. Reasons include "busy, it's Christmas", "don't know what happened but let me take your notes down", and other non-useful responses. Proof is in the results. When calling got continually looped into the circle of Press 1 if this, Press 2 if that, etc. Then person on phone has to ask SAME ? over again (HIPAA). Bottom line - no service. Problem not fixed. Necessary equipment never received. Had to buy my own DME equipment. DO NOT USE THIS COMPANY. Unfortunately I deal with them for OAS supplies and am going to try and figure out how to separate from them and go with another company.

They will bill you and not the insurance or bill both and take from both. You can't teach a human. They will overcharge and when you return equipment they will continue to bill. They should be sued for stealing and dishonesty. They are not a good honest company.

The ONLY reason I gave this company one star was because I had to put something in order to write this review, they are not even worth one star! This company gave me the runaround for days, empty promises that they would try and push through a machine for me. Since my deductible has been met this year, Urgent and Escalate is what they kept saying and still no machine OR phone calls they promised to me never happened, I had to call them every time and got told different lies each time, and at the end, I have no machine, and now was told I could not get the machine until I took a class. AVOID this company at all cost!!! TERRIBLE TERRIBLE TERRIBLE company!!!

The three times I've had to order CPAP supplies, I dread it because it has taken between 2-5 months & 20-30 phone calls to get things moving. Apria does NO legwork to advance an order. If they didn't get a doc's authorization, the process stops until the PT calls to get the doc to write an Auth. If the insurance company fails to respond, the order stops until the insurance company is called by the PT.

I was receiving excessive shipments of CPAP supplies and wanted to return my last shipment. I waited for the bill from CareCentrix, which took over a month, to see what my insurance paid (zero). I called CareCentrix for a return authorization (RA) and they transferred me to Apria. No surprise, the call went overseas. They wouldn't give me a RA stating it had been over 30 days, even though the box had not been opened. I asked to speak with a supervisor and was told they didn't have any supervisors. I was not satisfied with that answer so I called the local Apria office off Middlebrook Pike (or so I thought) but my call was sent overseas again.

CareCentrix and Cigna were instrumental in establishing a TELECON with Apria to support a new C-PAP machine because mine was broken. The issue was escalated in Apria but there is no current status for the machine and I have been passed from customer service to customer service in Apria. Now I have been disconnected with no help in sight. I have since cancelled the order and will pay for this foolish thing myself to make sure I get it. Tough to breathe when you become adapted to the machine.

I have been on the phone back and forth w/ Apria for 3 1/2 hours to find out about a replacement of the entire oxygen unit. The delivery was reset for today in the a.m. and I started calling at Noon. I checked the automated line and my phone numbers were not listed for delivery today. I first reported this problem on December 24, 2017 in which the rep told me that I would still receive delivery and I definitely knew better than to believe that because of an issue from December 1, 2017 delivery. On December 1, 2017 the bottom portion of the unit was replaced and then it malfunction on December 2, 2017 at 4:00 a.m. I called to report the problem to the overnight dept.

I placed an order for CPAP supplies on 11/28/17 and faxed my Rx for verification. They seemed helpful. Someone called me a while later to confirm an order for a CPAP machine, which I never placed but which was listed on my prescription. I canceled that attempted order, and was told the supplies would still come in 7-10 days. It is now 12/23/17 and still no supplies. I called and they told me they were waiting for the fax with my prescription, and that I would need to call back in an hour after they reboot their system if I wanted to find out what the order number or status is. Sorry...placing my order elsewhere because I ran out of patience with the idiotic mishandling of my account.

These pathetic liars told us they were going to deliver an oxygen concentrator because my 85 year old mother has dangerous overnight o2 stats. We waited up until 11 pm and no one showed up and no one called. Tried to call them 7 times but their phone system is impossible to navigate. Kept pushing numbers and ending up right at the beginning of the message over and over again. They have no local number even though the representative who called me initially said they do. Called back in the morning and finally spoke with a live person. Then she tells me that they are having technical issues and cannot look up my mom's account and tells me to call back in an hour. What unacceptable customer service. What a joke. What does someone do in an emergency? Pathetic and unacceptable. I’m going to contact their corporate office. Please do not use this company.

Please. No matter what they tell you, no matter how many doctors refer you, don't get involved with these people. Endless spam calls, vague billing practices with little likelihood of clarification via their phone numbers and clueless employees, contracts and prices that make no sense, and you just can't seem to get a clear break. I honestly think I would have saved money had I just gone out of my own pocket from the beginning. Don't help them prop up this husk of a business.

I ordered replacements for my CPAP and after two weeks I called Apria. Person checked my order and said it was on hold but had no reason. Then told me it would be processed in 2-3 days. I asked if shipment could be expedited and told no. Is this good customer service?

Sounds like I'm not alone, been through with them for over 4 years. After dealing with them "threatening me" with bad credit rating from debt collectors they said I owe them $750,00 and they couldn't show for what supply I received. I returned all supplies still in box, they sent it back... Feel sorry for anyone who is with Apria!! Just got letter from debt collector 12-12-17 for a supply sent 9-16-15.

Consumers beware! Believe the one-star reviews you read. I made the mistake of not reading them. 4 wrong orders, very hard to understand persons talking on phone, local rep says they deal with this daily and it’s out of their control. Didn’t receive bill for three months. Tells me I’m past due. Shows 7 non-covered services on bill with no explanation from them or my insurance. They just want the money!! Collection threat!! Lady working at my doctor's office told me she’d never deal with them. Oh yeah not suppose to tell me that!! Local rep told me I have the option of purchasing supplies somewhere else.

I am in an ongoing event with getting a CPAP machine replaced. About 2 months ago I began the process. My old machine was over 8 years old and had over 26500 hours on it. In CPAP years, that's a very old machine. Replacement required my physician to get with Apria Healthcare. When there was a problem with paperwork they wouldn't call back to tell the nurse what they needed. I called them and then had the nurse send them the settings and the officer notes. It was about 2 weeks and I hadn't heard from them. I called them earlier this week and went through the normal half English speaking agent who told me she would refer me to the section that handles machines. She told me they would call me that afternoon, well 5 days have past and I am going to call them and if they actually understand English maybe I can motivate these idiots.

In the three years I have been with Apria, only three statements have arrived correctly... always showing more than copay due. This company deposits checks as soon as they get them but may wait 60-90 days before posting. And they try to get you to make auto payments your choice of paying account. NEVER DO THIS! If I had done that, I would never get my money back... This is the worst business I have had in my 81 years. Sure hope I can find another company. BTW, I have always been on time, never late, and one of their customer service people lied to Blue Cross and told them I was 3 payments behind... That might get a legal suit.

I was diagnosed with sleep apnea, about a month ago. I was told by Apria that a prescription, along with the results of the sleep study, needed to be faxed over to them by my Doctor. My Doctor faxed them the required information, and I just found out Apria just cancelled my order for some reason. I paid a lot of money for a home sleep study, so I could get this CPAP machine.

I've been a BiPAP user for 12 years so I've used several different companies to supply my equipment over the years. When my Healthcare provider gave me Apria as a equipment supplier I read so many negative reviews that I almost rejected them. I'm so glad I did not. I could not have found a better co. To help me. They furnished me a personal consultant to make sure I got the right machine and mask for my needs and continue to check with me to make sure that my therapy is the best for me. APRIA GETS ALL "As" for the service and care they have given me.

I have fought with Apria numerous times because they don’t accept my insurances credit card payments. They have sent me to collections twice now without ever billing me for what they say is my out of pocket. I am on hold for 20-30 minutes before someone comes on the phone and then transfers me numerous time because I’m in the wrong department. I received a CPAP machine that our insurances purchased for me with the humidifier in the machine. Apria sent us to collection for a humidifier that the insurance already paid for. I am still fighting with them. Everyone I talk to gives me a different answer to the same question I ask. I will never recommend to anyone to do business with this company. I will be looking at other companies for my CPAP Supply needs.

I do not understand the negative reviews this company receives. In my 2 month experience they have been absolutely wonderful. Always willing to help me with the equipment or any questions I may have. Always, absolutely always, friendly and willing to put in an extra effort to satisfy my needs in making sure I have the right equipment. Jody, Tim, Kellee, Wanda, Jane... all professional and patient with my questions. Ironically, when I first learned I had to go to Apria for my Sleep Apnea needs, I called my insurance company to complain because Apria's reviews were so overwhelmingly negative. So they, in my estimation, deserve this one very positive response.

Received 2 HEPA filters that were dark and had a black, oily substance around the top connect area. I had to spend a few nights a month away from home. Since Apria did not supply oxygen for these nights I used only my CPAP machine. I noticed I would be ill at home, but every time I went away I was fine. I thought it was something in my house, but it continued. My hose connector on my O2 machine broke so I had to get a new machine. It was then I decided to check my HEPA filter. It was filthy and had this black, oily guck at the top! I was livid and afraid for others that needed oxygen from those machines on a consistent basis. The new machine had a filthy filter, too. The greasy gunk was on the top.

Had my dad waiting since 2015 for his sleep apnea machine and continue to give him the runaround until yesterday 11/29/2017. They tell him that Medicare doesn't cover it. He really needs the machine and on numerous occasions they asked for the prescription to be sent in again. How does an office of medical help act so careless and have terrible organization. There was no attempt on their part to help the patient get the help he needed.

Had a CPAP, which was leased to my insurance company from Apria. Billing was acceptable for a while, and then Apria ceased billing my insurance company for unknown reasons, while my copays continued. After missing the billing window with my insurance company, Apria decided that I should pay for their missed billing. They made my life hell, even attempting to buy Dell stuff for personal use, against my credit card. My credit card company canceled my card, because of the Dell and a deluge of other bogus charges from their stealth business headquarters in the P.I.

I ordered CPAP supplies from them. Knowing that I have to pay for them I gave them my credit card number and once I had the EOB I would get reimbursed by my HRA. They submitted a claim to my insurance but never followed through with what the insurance was asking for and so I never got an EOB. My insurance asked for them to reimburse me my money and I asked and waited and waited and finally in November I received a refund for nowhere near what I was supposed to get. This company is the worst company I have ever had to deal with. Please people if you value your money do not do business with this company. They will steal from you and then you have to bend over backwards to get the money back. I had to give 1 star but I wish I didn't have to give any.

This is the worst company, ever, with which I've had to deal. They have shipped the wrong product. Thay have over-charged, then issued a check for the overcharge on numerous occasions over the past two plus years. Their customer representatives (I cannot refer to them as service) are difficult to understand and tend to be curt at best, rude in general. Their telephone connections are terrible. Now the Medicare's new bidding process is in place, Apria opted not to participate (thank goodness). Apria also requires any new supplier to submit a request for records. This forces me to make a special trip to the new supplier and complete yet another HIPAA form. Unfortunately no option exists to rate this company at ZERO.

Stole over $800 out of my account without notice or authorization. I've contacted them several times about it with no return replies. DO NOT do business with this company. I have now filed charges on them with the local police department, filed a formal complaint with the attorney general.

My doctor ordered supplies from the Apria Healthcare in Newington, CT, as normal. For the last three years, they do not follow procedures and do not bill Medicare first. This year they want a 70 late fee.

This company will not send equipment without you giving them a credit card number even if you have healthcare. Then they have charged my credit card for what insurance is billed and will pay. Then their cs department and billing department both claim there is no way to credit the charge to your credit card till your insurance pays the bill. I have been lied to and put through to people who claimed to be supervisors, disputes department etc. All lying because if you call back in the CS rep will tell you they are just another CS rep. This company CS and billing is not even in the US so I guess that is how they get away with fraudulently charging credit cards. Buyer Beware.

Apria should NOT be in control of sick people in ANY way! I've been with them for years not wanting to but no choice. I have Kaiser and this is who they use. Not for long I PRAY! I've had nightmare experiences with them all these years and my last encounter is what I want to share. I've got COPD and I need constant oxygen and nebulizer treatments. My nebulizers went out and I needed to get new ones so my doctor sent in the Rx and this was two and a half weeks ago! Today November 14-17 my doctor, her nurses and even medical assistance has called them! At least 8 times!!! For the same exact thing MY NEBULIZERS! Still I have not heard from Apria let alone have my MUCH needed nebulizers so I give it another shot and call Apria. WHAT A JOKE! Here I sit because they all keep saying my doctor, all her nurses and even a medical assistant has all called them and ordered the wrong thing! THEY ARE LIARS!!!

I am on Medicare and am forced to rent an expensive Bipap before I can own it. My share is 20% or $68/mo for 13 months. Apria contacted my insurance provider and got pre-approval which was prescribed by my doctor. Apria have been incorrectly coding their claim to my insurance company and so the insurance company has rejected the claims. Apria been charging my credit card for 100% rather than the 20%. I have tried to reach them on a number of occasions. I have been put on long holds and when I do manage to reach someone, I get some ill informed person in the Philippines that is mentally incapable of understanding my problem. I'd give these clowns negative 10* if I could.

I have had problems with Apria several times in the past. The latest issue started yesterday when my oxygen equipment failed while on a trip with the Senior Center. I called Apria. They were going to send me new equipment between 5:15 and 9:15 last night. It didn't show up. I called at 10. I was told it would be put as an urgent delivery and I would receive it within 2 hours. I called again at 6 morning. I was told I would receive a call back from a technician in a few minutes. I called again at 7:15 and nothing has been done yet. Each time I explained to them I was going to be out of town and needed it before 7:30 this morning. It's after 8am and still NOTHING. Now I'm trapped at home. Apria has the market on Kaiser patients so we're stuck with them. This is one of the worst companies to do business with.

I was told that my equipment rented by Apria would be covered by insurance and that there would be no charges for the remainder of the year. This was not true, and I was charged over three hundred dollars without warning even though I had received an email with an invoice from Apria with a zero balance. For the sake of disclosure, I must say that I had been told that once the new year came, I would have to pay close attention to my accounts due to the my new deductible, however, this happened in November of 2017, one month later. There was no way for me to know that this charge would take place. They never sent a new invoice, just the one with a zero balance. I was assured in my introductory phone call that this year, there would be no charges to me, just to my insurance. Without notification of any kind, I was charged, my account became overdrawn, and that led to a series of financial issues.

Ordered supplies for my husband. Delivery person showed up at home and stated he had no supplies in his truck, but would place order upon return to office. After 10 days, on 10/30/17, called Apria and they showed no record or order. Placed order and repeated item number 3 times to person who did not speak fluent English (she repeated item number back).

I have called for two days now, and they have given me the runaround. I inquired about my order that was ordered in October before my wife and left for vacation and still has not come in. I called and asked and their answer was they couldn't talk to a live person with my insurance company, so they have not put in any request nothing at all, my mask is getting yellow around the cushions. This totally unacceptable behavior for them. They really do not care about anyone.

Kaiser recommended cervical traction device. I received it from Apria. I was misinformed about the cost and when I wanted to return it the branch manager from Marietta called and left me a voicemail... Super unprofessional. She must have hate her job so much. She basically told me, "There's nothing I can do for you." That ** needs to be fired. Kaiser needs to stop doing business with this company. Bad rating and I personally know why.

This company is run by utter scumbags. I have zero to pay through my Kaiser plan. But instead of billing Kaiser they billed me. When I tried to resolve it they sent it to collections instead. They need to be put out of business.

The reservoir on my CPAP is leaking. When I wake there is a puddle of water on the dresser and in other places. I spent over two hours/5 phone calls to get them to say they'll send me a new one. I have reasons to doubt. One of the calls ended when they hung up on me. Another ended with a promise that someone would call me back in less than an hour. The worst was with the service tech who said I was entitled to a new tank, but I had to call and order it myself. The number he gave me was to some weird telemarketing firm that tried to sell me a satellite dish and roadside assistance. How are they still in business?

I called and faxed my doctor's order. Several days and several calls later, this company was still trying to "verify" my insurance. I never did get the equipment through them even when I told them I needed it right away. I called another local medical supply company who was fantastic and was able to process the doctor's order the same day and even offered free delivery. Check with your insurance company.

I would give them zero stars if possible. I'm currently on the phone, going on an hour and a half now. I've received many items, wheelchair, hospital bed, commode... etc from them. Several billing issues. I called them to check on shower bars and they said they installed them. I sent over the referral. They called and I verified that insurance would cover them. They were out of stock and had to order them. Waited and waited. Finally, they just showed up at my door. I called to schedule installation and was told they couldn't install them. Then I find out insurance won't cover and they are $125 ($20 at Home Depot). They won't pick them up or credit my account. I was double billed on other items. They charge $400 a month to rent a wheelchair that I have now discovered that I can buy on Amazon for $100. Phone reps sound like they are in another country and don't speak English. Beyond frustrated with them.

My wife is on a prescribed 15 liters of oxygen. At home she uses 2 10 liter concentrators simultaneously, attached to 2 lines which are connected to a dual lumen cannula. For her transport to and from her doctors which are 35 miles away, we use the large M tanks in our vehicle. Two weekly trips for therapy and sometimes 1 or 2 doctor's visits. The E tanks are for ambulatory once she's out of the vehicle. Two E tanks on a standard regulator will last for only about 1 1/2 hours. Pulmonary therapy provides oxygen while a patient is present. We carry extra E tanks for extended doctor's visits.

Every interaction I had with this company was related to largely unsubstantiated bills for services that were completely unsatisfactory. I am writing this review while on hold, waiting to talk to a "senior billing specialist" to ask why I am getting a bill about six months after paying every (unsubstantiated) bill I ever received - not to mention the voicemails threatening to send my bill to collections, out of the blue never having received a bill. When I checked my balance online it was 0.0, then by phone, 0.0. Now after speaking with someone, it is $283, supposedly due to a rejected statement from my insurance.

Apria's CPAP Respiratory Therapists may not exist. In 10 months, I have requested appointments twice for mask fitting problems: Once in the first quarter of the year, the second time in September. I only received a call back from a respiratory therapist once (first quarter of the year). That appointment never was realized, however, and I gave up that time.

Kaiser referred me to this lame company... Had vacuum pump for 2 months Sep-Nov 2015. Now it's 2017, I get billed for services from Jan-Jul 2017? WTF... I've called sooo many times to review, they transferred my account to my new PPO, charged them over $3K and now charging me for services "Jan-Jul 2017" that I NEVER HAD... And said it will not affect me or my credit so they "cleared everything"... Well now under collections "REALLY". You guys are a rip-off deteriorating my peace of mind and obnoxious people trying to collect from me without proper cause...

This company transfers you to multiple different areas. No one knows what's going on. One person says one thing another person says another thing. They bill your card without permission. Huge amounts of money they're all for and where you can understand them. Just the worst company overall. If my insurance was someone else I would go with them but unfortunately for me I'm stuck with this hell hole.

I have ordered nebulizer hoses a over a WEEK ago and called you 3 times, all I hear is someone will call me, told you I needed to use this 3 times a day. I just got out of the hospital, PLEASE WHERE ARE MY HOSES SO I CAN DO BREATHING TREATMENTS???

I have had a required CPAP machine for about 7 years. I needed to get a new one last year. I researched the purchase and found the machine covered by my ins for around $450. I was told by ins co I needed to go through their plan to be covered/reimbursed. I ordered equipment through Apria at which time I was required to rent the machine from them. They insisted on a 10 month lease at more than double the cost of what I could have purchased it for. It has been the most horrific experience! I changed insurance in January, and now they are saying because it is a different ins co with a different contract the contract starts over!? Even though my ded. was met and I had paid double the value of the machine out of pocket. So they are now collecting again double the value of the machine. Tried to contact them. 32 minute wait to speak to a rep. This company is a rip off. Don't get involved with them.

Apria Healthcare, LLC, ten thumbs down! During Feb. 2012 I started using Apria Healthcare in Greenville, TX to provide an oxygen concentrator, portable oxygen bottles, and wheelchair. My insurance for five years covered the monthly rental cost of $92/month and I paid my 20% share. I started Medicare five years later so I completed the various exams and tests and upon completion my doctors provided Apria Healthcare LLC with all the documentations showing this need. It was the responsibility of Apria to forward these papers to Medicare along with their payment claims. For the next couple months I check online but Medicare denied the claims.

The world's worst company. Do ever business with them. Took them three weeks to call me from the time they received my doctors request for a CPAP machine. Had to request to speak to a manager to get someone that I could understand and could answer questions. Fill out their page work and sent in 3 weeks ago. I have still not received my machine. I am daily emails about not receiving data from my machine. No one answers my phone calls. The billing department called and wanted me to sign a release so they could get paid. Think she would help find out happen to my machine? NO. Only when to them because they were on Medicare's list. Medicare needs to get them off their list. Don't ever business with this company!

I have severe sleep apnea, a MONTH ago my machine which I've had for 5 years using it 100% of the time broke. It refused to come on. I phoned my pulmonologist letting her know. She sent over my chart notes and new prescription and told me it would most likely take a few days for new machine. I also phoned Apria to let them know since my machine broke once and they fixed it about 6 months ago, they told me once the doctor's notes arrived it would be expedited. I still have NOT received a new machine. A MONTH later for a breathing machine, are the insane!!! Someone needs to breathe. It's not an option to not breathe. They are putting a life on the line, they should be shut down and their license should be pulled and not be able to conduct business anymore. This is absolutely ridiculous. LEGAL ACTION is needed, and Medicare and other insurance companies should be outraged. They do not care for the patients at all.

After talking with different hard to understand foreigners in the accounting department I find out that their accounting dept. is about 6 weeks behind posting statements. I paid my bill up total and waited 6 six weeks to call back and ask about my account is the only way I figured it out. One day about 2 months ago I received mail from Apria with three checks in totaling $161.60 but had no other reason other than I was just overcharged, the number I called was 866-838-4762 and asked about it, no one could tell me anything about it. Then the next statement I got from them was for $77.20 instead of my usual $19.20. Then after talking and getting very upset with them trying to explain what they did They had not billed me for my 20% co pay during the months I have used them.

I have an oxygen concentrator machine that requires periodic service. I get a recorded call telling me what DAY they will arrive. No time is mentioned. If I call to get an ETA it is usually a 5 hour window. Today's is between 2:15 and 7:15, so my afternoon and evening is wasted. My wife had the same equipment from hospice but supplied by another outfit. If we called them they were here within an hour. Apria's "service" doesn't even exist like so many companies' today, their convenience is more important than the customer's. Use another supplier if you have a choice.

On September 21, 2017 I reported to Apria that my CPAP machine was broken and requested the electrical part replacement to make it operational. The technician looked for the part and was unable to find a replacement. At his direction I contacted my physician to request the required prescription for a replacement. The prescription was faxed over to Apria who already had the settings required based on their records as relayed to me by the technician. I followed up on September 25, 2017 and was informed that the fulfillment of my prescription would take up to 10 days after which I communicated my concerns with the delay and my need for the equipment as soon as possible.

Apria Healthcare said that they would deliver our equipment on 10/2/2017. Two times Apria's automated telephone system called, informing us that delivery would occur between 5:15 and 9:15 pm on 10/2/2017. We were also told that we would be given a one-hour-notice before the actual delivery. Instead, at 9:30 am my husband got a phone call informing him that the delivery people were here with the equipment and needed a number to get into the gated community. Which means they were at the wrong address, since we do not live in a gated community. My husband rushed to leave work and meet them at our home. They delivered everything except the basket for my walker. We were told that it was back ordered, but that it would be delivered later that evening.

Absolutely horrible customer service. Scheduled a pick-up days ago and was told I'd get a call regarding pick-up time. No call from them and 3 calls from me later, it's now 5 pm and all I get is they'll come today!! No call, no time frame. I've wasted an entire day fighting with their non-English speaking reps and now have to waste my evening as well. DO NOT do business with this company.

Early September, I called Apria Healthcare to order supplies for my sleep apnea machine. They told me to call back on September 12. I called them on September and they took the order. In the past by the 3rd or 4th day I received my supplies. Today is Sept 29 and still has not arrived. I called Them to get the status of my order. I spoke to their representative who identify herself a Jes. I had to ask her to spell it. First she tells me that they have not received a valid prescription from the doctors. She said it did not have a valid signature. I asked why they did not call me? I asked her which doctor did they send it to so I can follow up. She put me on hold for 5 minutes and told me my PCP doctor's name. I asked her when did they send the request to my doctor’s office so I can follow up. She did not know and had to put me on hold for 4 minutes and then said they received a valid prescription order yesterday.

Apria Healthcare is horrible, we tried to return the rented nebulizer as my mother no longer needed it, they stated they didn't want it back, and for us to just keep it. We continued to get billed for months, we again called to cancel and after several attempts the bills stopped coming. One year later we receive a bill for $12.00, small amount but so very hard to talk with anyone to dispute, it took several days and hours on hold and they refused to cancel the bill as they stated Medicare rejected their claim, so it was passed on to my 91 year old mother. The person I talked to was rude and unapologetic, they wanted their money. Awful!!!

When I called Apria I went through the process and then was told I needed to be switched to another operator. I had to spell my name six times and finally say each letter with the corresponding, a as in apple, routine before I was understood. Was told I had to see my Dr., schedule another sleep study, send paperwork, setting on machine and the order for the new machine since mine quit. I asked what I was suppose to do in the meantime since I did not have a machine. Not her problem. I called my Dr. and said try to find me a machine but DO NOT use Apria healthcare. Unprofessional is an understatement. Look at the reviews. Stay away from these uncaring, unknowing, unknowledgeable whatevers. I'd like to give them a zero.

As others have said, the one star is because there is no lower rating - there really needs to be another since a rating of one confers a level this company doesn't reach. For some reason Apria ended up being our provider; we had no say in the matter and probably would have accepted them since we were totally ignorant of the whole process. Woe is me, had I but known! I've tried to find one good thing to say about this outfit but am left mute. This space is inadequate to list my complaints, so let me just say that if you have a choice in providers, don't choose this one or you will find yourself right here doing what I'm now doing, telling others to choose another provider. I've mentioned this problem to three of my related health-care providers and the response has always been, "You're not the first to complain," so I guess the problem is common here.

I have been unhappy with Apria since the first day doing business with them! I first encountered a very rude lady when trying to get a nebulizer. I was told they only had one brand available and I could pretty much "like or lump it." I am required to use this company by my insurance or I would have gone elsewhere immediately. I already had enough nebulizer medicine to last for awhile, but I was told they would not send the nebulizer if I didn't get the medicine from them. So I had no choice.

So incompetent! The worst most clueless customer service. No one knows anything and they switch you to someone else who also knows nothing! They don't do what they say they'll do. You wait in the phone interminably and then get disconnected. I am researching other companies so I can stop having to deal with this disorganized mess of a company. Run the other way!!!

APRIA is the worst company I have ever encountered. Ordered $30.00 worth of supplies last year. Sent me over $300.00 worth of supplies, that I didn't order. Couldn't return them because "They are contaminated". Got stuck paying the price, plus my insurance paid them also. In May, needed a few more supplies, spoke to a Supervisor so the same thing would not happen. The supervisor took my order, item by item, stating that all were covered 100% by insurance. Five months later, I received a bill from APRIA for $40.00. WOOPS, they were wrong. Insurance only paid part. They are MONEY GRABBERS, who could care less about the patient. I hope they all enjoy the money that they illegally received!!

Houston TX I45 location. Ordered a new CPAP machine with all paperwork submitted on 8/24/17 and today on 9/8/17 I canceled my order. During the time which they had the order, I followed up with a phone call on 3 occasions. Each time I was promised a call back with status. NEVER received a phone call. I have now placed my order with another DME company.

I have been on O2 for 14 years. I am forced into using Apria by Kaiser. They are the worst company in the world. They will not deliver enough oxygen and do not care if I run out. They bill me often for supplies I did not take and then send me to collections when I refuse to pay. They fail to bill Medicare and then lie to me that they already billed and that Medicare refused payment. They hang up on me. They promise return phone calls which never arrive. This company has the worst customer service in the world. It is worse than talking to my local senator!

I was started on O2 while I was in the hospital and they hooked me up with Apria for the therapy to continue at home. Although Apria didn't tell me anything about it, I need an adaptor to hook up my existing CPAP to my O2. I made an appt with my pulmonologist to figure out how that occurs. They told me it's a simple adaptor, so I called Apria 2 weeks ago to order it. They told me it might take up to 15 days. So I called today, only to find out that my order hadn't been processed. They have no idea why. They wanted to place the order again and wait another 15 days. I told the rep that this was a huge risk to my health but she didn't care. She then told me that I could actually pick up an adaptor from a local office <10 miles from where I live. I'll go there tomorrow. Anyway, the bottom line is that I would never choose to do business with this company. Employees are totally inept. If I have to be on O2 permanently, I'll be switching suppliers.

I've been using them for over a year. They sell my CPAP unit for 1100, they have charged me over 2 grand, and none of their bills show adjudicated amounts. Instead they charge you full uninsured rate, hoping you will pay, then pocket the insurance money. They absolutely REFUSE to provide you with an accounting/list of charges, payments, and insurance coverage to show you that they are charging you correctly. They say "It is complicated and you just have to guess what goes to what," which definitely supports they are making up charges.

I have been trying for 2 months to purchase a walker. I have done everything they have asked and still nothing done. I have called 2 to 3 times a week... and every time a supervisor will call you back or it's in processing... Still nothing! I decided to look at the review and saw how horrible they were, to EVERYONE... I called and cancelled my order. I had to send in an email to take my credit card that was put in the system without telling me they were doing that. DON'T WASTE YOUR TIME WITH THIS COMPANY. This is my first time doing a review. I had to try and help others. Good luck.

My company health insurance changed carriers this year from Humana to Blue Cross (Florida Blue) who subs out to CareCentrix that subs out to Apria Healthcare, Inc. The previous company from Humana notified me that they needed to pick up my husbands CPAP machine and that we had to get a new one from Florida Blue. Found out the instructions there and complied. My husband has been without any mask or supplies for over a month now. I finally tracked down a phone number for Apria Healthcare (which was not provided to me by Care Centrix or Blue Cross) and found out that they have had the approval from Blue Cross since July 27, 2017.

The first time I had to contact customer service for this company will hopefully be my last. I tried for 3 days to get someone on the phone to speak with to resolve my problem. The only thing you can do on their website is remit a payment. There is no email information to contact their customer service department. I finally had to get my insurance company involved. A representative of my insurance company set up a conference call to try to resolve the problem. We waited for over 45 minutes for someone to answer. Unacceptable!! When someone finally answered my insurance company representative identified himself and gave my information three times. Unacceptable.

After getting approval for an oxygen machine, it took Apria TWO WEEKS to get it set up. After finding out refill tanks didn't work properly, it took another FOUR DAYS to get service.Then the machine stopped filling the tanks. They said someone would be out in two days, then they left a message saying they would arrive the following week (a ONE WEEK delay from the initial call). They said it wasn't a priority since the machine itself produced oxygen. I explained that portable oxygen was needed ASAP to get to the hospital for a doctor's appointment and a medical procedure. They have an escalation phone number, but no one ever answered. In addition, there's an escalation number for health & safety issues.

I am getting calls at least twice a day that I have ignored for quite a while. If you don't answer, the caller hangs up then immediately calls back. It is bordering on harassment. The calls are in regard to ordering CPAP supplies which I neither need nor want. When I am ready, I will order the supplies but it certainly won't be from Apria. There is absolutely no way to contact this company and rarely do you speak to a person unless you are ordering something. There isn't even an address on the so called website and no way to even send an email with your complaints.

This company mislead my elderly mother and gave her an oxygen tank that she thought would be covered by her insurance. There was no follow up, and my mother kept the tank for months after she stopped using it. They are now charging for her oxygen that was neither used or needed. Feeling very ripped off.

Poor understanding of what my issues were with my CPAP. For a whole year very fatigued, CPAP noise would keep me up and the home office at Plainview N.Y. never got to the root of the problem. After a long while I started to feel worse and no real help and did know another Company was in existence that took Medicare. I switched CPAP doctors also and my new doctor told me of a new Company and now I am finally on my way. I felt for a long time that Apria needed to change my CPAP unit, but they kept changing my masks, wrong answer. They don't know what they are doing. I hope this can be of hope to others.

This is the worst of the worst -if I could I would give negative stars. They have reps in foreign countries to speak to you. They cannot understand us and vice versa. They do not call ahead to make sure someone is home. Just show up though you ask for them to call and make sure someone is home. Whatever you do don't give them your business. Find someone else for that is what we are doing as soon as the contract is up!!!

If there is any way to avoid using this company, do it. Unfortunately, our hospital and insurance left us with only this choice for a wheelchair after my daughter had surgery. She had to spend an extra day in the hospital after she was given the okay to go home while we waited for them to bring the wheelchair because she was not allowed to leave without it. They finally arrived with a chair but unfortunately, it was a child's chair. She is 25. That may not have been such a problem but her legs were broken in 6 places and had rods installed from hip to ankle. Being crunched into a short chair was not an option. They told us we could not get a proper one that day but to go home with the small one and call tomorrow and they would change it out for the right size.

Awaiting refund since May 25, 2017. I returned a Drive Wheelchair on May 25 to the Sarasota location. I have yet to receive my credit of 265.00. Numerous calls have been made... they keep connecting you to different people. I am about to take legal action if I have not received my credit/refund by August 10th. I would not recommend this company. When you actually get someone to speak with... they do not speak English...

Very long wait before being able to speak with a representative. I suggest giving the caller an estimate of wait time. Very poor phone connection quality. The problem is really on their end. My phone works fine. I suggest looking into their phone system. I got disconnected when the representative put me on hold. Problems trying to register online and no help.

I am praying that my company will terminate the contract with Blue Cross & Blue Shield. Worst service I ever received in my life. The moment I needed the insurance most, they made me out of the bag! No one cares about you... Insurance has a contract with Care Centrix and Atria. (Atria has 813 patient complaints online, because they continue with the company?) People needing Oxygen who do not deliver, people who had to stay in the hospital unnecessarily Because they did not give the medical equipment for the person to go home, horrible!!! For the love of God, someone can do something! I had surgery and I'm lying in bed without moving because they promised to deliver the material and when you call every hour and an answer... I need help...

I would try and give these people 0 stars but giving a rating is required... Let me tell you, my wife's work changed carriers on July 1st and they use Apria for delivery of meds. Well it's been day 24 of calling everyday, sometimes 2-3 times a day and the customer services people have been WORTHLESS. They hang up, get "disconnected", and regularly screw up orders. My 1 yr old son needs a special formula that can only be delivered thru this carrier and they have made our life a living nightmare. It has been 24 days since we switched carriers and we still don't have our formula at our doorstep... Great thing a 12 month old doesn't need bottles every 4 hours... This place sucks and they should be shut down for all the grief they give their customers. Horrible place to deal with and I pity the person that has to try in getting anything from this sad excuse of a company... Shame on you Apria.

I have had a required CPAP machine for about 8 years. Last year I needed to get a new one. My doctors office set it up with Apria. It has been the most horrific experience! BCBS paid on it. Should have been covered at 100% still they insisted on a 10 month lease. Changed insurance in January, and now they are saying because we went to self-pay the contract starts over!? Even though our ded. was met and we had paid over the amount of out of pocket. This company will not give me a receipt or contract copies. Hours have been wasted on the phone with them. Still not happy!!!

I ordered supplies and my shipment contained items that I did not order. When I called AHC I was on hold for approximately 20 minutes before my call was answered and was immediately transferred to another department and put hold for another 5 minutes. I wanted to return the items that I didn't order and the customer service person told me to keep them since my health insurance company is paying 80% of the cost, another reason why health care cost are skyrocketing. This is not the first time I've had supply issues and customer service concerns with AHC. I plan to change my supplier to another company when this is resolved.

I only give them 1 star because 0 stars was not an option. Apria invoicing to your insurance company is a disaster. They do not know what they are doing. No pre certification, no compliance reports. Every single claim I have had since May of 2015 has been denied. I have spent hours on the phone trying to get my durable medical equipment paid for. Today I put a stop to the insanity and fired them. NEVER give them a credit card number. When they do not get paid by the insurance company they charge your account. I fought to get my claims paid only to find out Apria was pocketing the money.