Apria Healthcare Reviews

When I call they don't ask for patient authorization, Also I was discharge in March to this day awaiting CPAP machine that was authorized months ago, Apria has not give clear reason as to why no dispensing of machine. Their customer service is very disorganized.

I work for a VNA and recently have a patient who has waited over 3 weeks to get a humidifier for his trach at home. Clinicians on hold for way too long - cancelled orders - still waiting.

This is the worst company in the world. I am 50 years old. I have never deal with company that did not care about customer service. I explained to them I need a mask for my CPAP machine for over 3 mo. I have not yet receive it. They told me they will not deliver it and no one could tell me why.

I recently cleaned and polished my credit to buy a new house, and Apria was one that showed up on my credit as a non-pay collections account. They had never billed me. After clearing that up, I bought my new home. The next year, I received an automated call from Apria threatening me with another non-payment and again, they had never billed me or sent a heads-up letter. Again, I found them on my credit while trying to buy a car.

After 3 weeks of the runaround to get a wheelchair processed, we were given a delivery time of 2:30 - 6:30pm so I left work early to be home in time for the delivery. No one showed, no one called. After calling Apria on status, was told the wheelchair was delivered, but no one was home to show up. After further inquiry, was told the delivery guy showed up at 11:21am. Really?!? 4 hours BEFORE the delivery window that Apria gave? They then gave a window of 6:30 - 9:30pm. Again, no one showed, no one called. Called Apria dispatch again, and was told there was some sort of emergency so now the delivery window is till midnight. 1am, I called Apria again as I'm so incredibly upset and need this wheelchair for my mom, who is disabled and cannot walk.

CPAP machine is out of order since June 20. Reported to Apria and followed up almost everyday. Same old promise that someone will call me asap. Also my calls transferred 4-5 departments until call is disconnected. Till now, June 28, same promise. This is the worst company ever.

My son was prescribed a CPAP machine. It has been over two months. They have all medical records, my insurance approved it almost immediately, and no CPAP. I've called repeatedly and no one knows why. When the customer service rep tries to contact our local Miramar center, no one answers the phone so they can't give me an ETA - but they say it may be an inventory issue. I couldn't wait anymore and didn't want to deal with finding another company and going through this same process all over and prolong my son having a CPAP, so I paid for one out of pocket from a CPAP vendor. Thanks for costing me about $800 due to your unprofessionalism and lack of care for patients, Apria!

My boyfriend was involved in a serious accident and could not be discharged to a rehab because of his condition, broken legs, ribs, arm, etc. Hospital arranged for company to deliver equipment for home care, including a commode. Both hospital and company informed us that all equipment, including the commode, would be 100% covered by insurance. The 20-page invoice that came with the equipment stated that as well, but with a lengthy disclaimer that if any charges were denied, I would be responsible. I was verbally reassured that the delivery was 100% covered. In such situation, I did not have much of a choice to consider whether to accept it or not, and took delivery so that he could come home from the hospital.

Reading through all the horrible reviews, I see that I am not alone in my frustration with Apria. Two weeks of the runaround. They were quick to deliver a hospital bed, wheelchair and lift for my sister only because she couldn't leave the hospital until the items were at my house. My sister went back into the hospital and I called for them to pick up the equipment the next day. Two and a half weeks of phone tag and once again the runaround. This review doesn't sound as bad as it really was. I feel really bad for the delivery and pick up guys. Both were very professional and nice. Too bad they get the brunt of the frustration that Apria has caused their customers. I gave one star to Apria because that is the lowest I could go. I give the pickup and delivery guys 5 stars.

customerservice@apria.com is not a working email address. I have attempted to the wrong product I received by UPS. The website for return gives wrong email. There is no address. Have been transferred to different numbers. 877-2652426/ 800-780-1508/ 888-492-7742. Very polite reps who have no idea what to do but cut off or transfer the call.

January 2016: I received my equipment after leaving secondary care. At time of order, a request was made to deliver AFTER patient (Myself) was at home to receive instructions on operation of unit and filling cylinders. The equipment arrived prior to patient's arrival therefore required continued requests for operation and proper use of equipment. Still do not feel comfortable using to date. I have made numerous calls regarding one cylinder not filling correctly. The delivery service person thought it was due to valve on top and replaced it, not the cylinder. He looked at me as if I knew if it would work. I expect personnel to know equipment because I don't. The correction made did not work. It was reported.

I'm fairly new to using Apria Healthcare. I have sent my Smart Card into Apria to be downloaded. Each time I have to call and call to try to have them return a card to me. I usually can't understand the customer service representative. What is the problem with this company? I have never had to deal with such an inept company ever in my 65 years of living. This last time (06/20/2016) the employee was asking me unnecessary questions just to have a card returned to me to place in my BiPAP. I hate having to deal with anyone with this company--local and especially foreign. Why does my call have to be sent to an overseas office. I live in the U.S.A. I do wish this problem would be addressed, especially since I see many others have complained. Does anyone really read these complaints. It doesn't seem like there is anyone reading the complaints.

I have nothing but trouble from Apria. I have to have a BiPAP machine and oxygen equipment from them. It takes months to get anything done. But they will charge my debit card automatically when they want to send out unnecessary items to me. Call on the phone and just get a runaround. Can never resolve anything with them. NEVER... Worst Company in the world!!! They take advantage of people!!!

I was sent by the company the wrong water chamber for my CPAP machine. Upon discovering the mistake I contacted the service center from the state of Indiana only to be routed to India. After being sent through the automated phone system from hell I was connected to a representative. Once I explained the situation he quickly responded that they would not be able to replace the wrong one and hung up on me. I then took it to the corporate headquarters to return it where I was told they were a call center only and they didn't deal with equipment. Yet couldn't give me a good explanation as to why I was sent to India when I called.

I received a nebulizer from the company and they said insurance would pay. I never used the equipment so when I received a bill from them I ask why and they said the insurance did not pay all of it, so I told them I never used machine. In Feb 2016 The Apria office suggested turning the equipment back to Apria and pay $76.69 more besides the $455 they got from medicare, so I said, "Is this all that will be owed?" They said yes. Then in June 2106 a collection agency started harassing me about $33.10 that insurance did not pay. They will not do anything about my complaints and said I would just have to pay. I would say they are gouging and the collection agency is not nice at all.

This company is the worst. I have been waiting over three months for a new walker. I can't walk without a walker, so what am I supposed to do? I had to duct tape my broken one together and I fall a lot. Medicare has paid them. My private insurance has paid them. I've paid them. Still no walker. Every time one of their people makes a mistake on my order, they have to "resubmit" the order, which takes 10 more days. So I'm paying in literal blood and pain for their repeated mistakes. I'm trying to see if I can sue them. Yes, they really are that bad.

Release from hospital after total knee replacement. Told had to wait 4-5 hours for the walker to be delivered from Apria. Had to borrow a walker from a friend. After several days of annoying one calls, phony promises, "Oh it's on the truck, should be there is an hour," took until Tuesday. The we received 2 deliveries. False promises, very stressful when a patient returning home does not need any of this.

In dealing with Apria Healthcare, I have had more aggravation with them than the Cpap machine I received from them. Their customer service is horrible. They apologize for not helping you, BUT never actually help. Just trying to receive a callback is impossible. Trying to order supplies for my machine is like asking someone for the launch codes. I'll most likely give up the machine before I ever get the needed supplies.

Caution - be very cautious when working with Apria Healthcare. I called requesting pricing on some soft wraps since they were who I received my machine from (I knew they were $9.99 elsewhere). The representative told me the price was $21 but that I was eligible for a new mask. I asked her how much it was and she said she would have to check with my insurance and get back to me. The next day I called since I hadn't heard anything and found out an order for a new mask was already placed and the order couldn't be stopped because it was already routed for shipping but not to worry because it was covered by insurance so there will be cost. Six weeks later I get a bill in the mail for $71.00. When I call I have to wait 24 minutes before I speak to anyone. I tell my billing representative my story and her response is it was covered 100% under insurance but since my out of pocket wasn't met yet the insurance company didn't cover any of it.

My doctor prescribed an order for a CPAP device, said they'll contact you within 7-10 days. I had to call the doctor after 10+ days because I heard nothing. A day later Apria called me and said they couldn't process the order, because there was no report attached. Another week later, they called and said they needed my health plan info and plan customer service # because they couldn't process the order. I finally called them and my doctor and said "forget it" and cancelled the order outright. They are thoroughly incompetent in customer service relations.

Humana, my Medicare Advantage Plan HMO, offers only 2 DME providers in network in the entire Roanoke Regional Area - Apria and Rotech. Rotech will not provide mobile 02 concentrator to insured patients - only PRIVATE PAY. That left Apria as the ONLY DME in Humana network. I did the Google search and discovered the thousands of complaints. When I gave the Respiratory Case Manager on duty during that shift at Carilion Clinic my findings, a shocked look and speechless nurse took several minutes to respond, "I'll have to get back to you". She came back a bit later with what she felt was an honest assurance for this issue, the cell phone number for the Roanoke Branch Manager, with instructions to call him if I had any problems.

I cannot believe how bad this company works and how they take advantage of sick people and their healthcare insurance or medicare. Somebody has to put a stop to these thieves that are stealing and taking advantage of sick people. When talking to the customer service they can never answer our questions, they can never solve any problems and never call back to fix any type of problems but they will charge you for some hidden fees that you never heard of.

To close out what was owed to them in Dec 2016, I owed them $1248.60, I sent a check to them dated Feb 11, 2016. Jan insurance took over again. They have been billing me for $936.60. I call up to clear this problem. I called them 4 times. Never cleared up. The 5th call they sent me a printout from the day I started until May 3. On that printout it said balance $0. Great. They finally took care of this. In June 2016 I received another bill for $936.60. I called again. Now they're telling me I owe 49.00 for November 2015 which cannot be as I paid the amount they asked for in Dec 2016. I refused to talk to them any longer as I had the printout. i also remarked to them that they were trying to frighten seniors who get upset and just send them money. Apria is the worst company i have ever worked with.

I had foot surgery on Dec 29, 2015 and in anticipation of having limited mobility, I called Apria Healthcare on 12-01-15 because they are a first tier provider for my insurance company. The knee scooter kept getting back ordered till finally the day after my surgery they called to say they were ready to deliver but with it being close to New Year's Eve and Day, they would have to wait till Monday January 4th. When I got the bill from this company called "Carecentrix" and explanation of benefits from my insurance company, both said the balance of $649.00 was applied to my 2016 deductible. I tried to call Carecentrix to see why and they said they are a third party biller for Apria Healthcare and I would have to take it up with them.

Every time I call asking for information about traveling with oxygen, I've had to wait as long as 45 minutes. If the person doesn't like my question, or I guess doesn't know the answer, they immediately hang up on me. I absolutely hate the lack of customer service from this company. Unfortunately, my insurance requires me to use them. How do they stay in business? It has been over a year since anyone has come out to service the oxygen concentrator. Somehow, I feel confident that these complaints don't get read, either.

I don't fault the people who answer the phone, but the system stinks. The folks who run the company don't care at all about customer service. When the automated system answers, I am stuck listening to 7 or 8 choices to select from. Fine. I am auto-switched to the "right" number, where I have to repeat the process! When a human finally answers, often after 20 minutes or longer, nine times out of 10 I get switched to another line. Today was the last straw. Apria has two credit cards on file for me. I asked to remove one from the system and was told to submit it in writing. This was after I answered all security questions. Bye-bye, Apria, and good riddance.

Hi! Am sorry to bother you but every night I watch you and you always get issues solved. I am writing to you on behalf of my wife Linda ** who has Pulmonary Arterial Hypertension a rare disease and needs oxygen 24/7. Her oxygen supplier is Apria and they have been giving her a very difficult time in obtaining a portable oxygen concentrator. It took her several months to get one and it lasted 6 months. It was called Activox and it would last her 3-4 hours on 3 lpm.

I have been given every excuse possible to receive my CPAP supplies. I have been without a mask for going on two weeks, and they do not care and when you call you get someone from a 3rd world country trying to talk to you. My health is paying a price for their neglect. So when I have a heart attack because I do not have the ability to use the CPAP we have a record of negligence.

Apria, receiving prescribed medical equipment seems impossible! All I need is a walker and shower bench. I have been home 6 days since discharge and my equipment is 6 days late. What is the hold up? What if this were you, your mother, or your wife? Apria Healthcare, you need to listen to these reviews and take your business seriously. I am not waiting for jewelry from QVC. It is medical equipment!

These guys are a monopoly. Apria outsources their billing to CareCentrix, for customer service you have to update out of the country. India I believe. Anyway I have paid for a bill two times now for 14.42 I sent bank records everything to them when it was taken out of my checking account in December. Harassing calls I would call back and give them more information faxed and everything. Well CareCentrix never called me that they got the fax with the bank statement. They sent it to collections to Transworld Systems without my knowledge. So I paid it again! Oh please stop this Company from being a monopoly. They are the only one you can order parts when you have a ResMed air machine. Very disappointed with the whole outfit and just got another bill for 14.42! I paid Transworld directly and they were calling me too! Thank you.

This is absolutely the worst home health company I have ever dealt with. They refuse to answer the phone.

I had to reschedule my Apria CPAP appt. from Nov to Dec due my husband's death. The rep came in Dec and showed me basic usage. I called them in Jan informing them of insurance change to Medicare and AARP supplement. When I tried to order supplies I was told Medicare was very strict on reorders and I needed a face to face with my Doctor. This was done on March 1, 2016. My doctor's office called them when I was in the office and they sent all paperwork to them to get my supplies. As of May 17, I have no supplies from them, and have made at least twelve calls to their customer service dept, which is in the Philippines, even requesting to speak to supervisors, who of course are always unavailable, until you almost scream at them for their so called "customer service."

This organization has been absolutely the worst company I have ever worked with. I contacted them to obtain a new CPAP machine in August of 2015. It took until the end of April 2016 for them to get through processing of the documentation before they would give me the new CPAP machine. The unbelievable part is that after having the machine for 3 weeks they dispatch a service man to pick up my machine. No notice, no explanation, no phone calls not even a letter explaining why. So after months of dealing with the company and repeatedly sending them documentation I had to spend another three days calling them to find out why they wanted to pick up the machine.

I ordered CPAP supplies from Apria Oct 2015, which I received within a week after ordering. I paid my 20% copay to Apria. I saw a charge on my credit statement in November 2015. When I called Apria they told me that my insurance denied the claim. I called insurance and was told that Apria sent claim to wrong dept. Apria charged my credit card again in December. Apria got their payment in January and they sent me a refund check in Febuary. I thought Apria was done bothering me! Last week I received 4 calls from company and no messages. I called Apria and was told I owe $17 for my CPAP tubing! They said that they sent it to my insurance and it was denied! My insurance said they never received any claims and I don't owe Apria anything. I told Apria I want a bill to be mailed out. I will get my insurance company to call Apria to see what is going on! I will never order from Apria again!

In Nov 2015 my doctor ordered me a wheelchair only. Apria Healthcare dropped off TWO wheelchairs and a toilet seat with rails on the side of my house (no one was home to sign for it). I called them to pick up the extra wheelchair and toilet seat with rails but they said they would pick it up next week (because they were busy). Weeks past by no calls from them. I called a few weeks later and requested they pick it up and it's in my way in my small place and still wrapped up in plastic. They said they can't requested a manager and he said to keep it! I said "but you're charging me $80 and God knows how much to my insurance company." After a couple of months I got another bill for $80. Talked to another Manager, they said it was a billing error.

By far the worst outsourced customer service department for a US-based company EVER. They are clueless, and appear to have zero support or training! Apria Healthcare should be embarrassed by their service, but are just too greedy to care.

I had a prescription for a cervical traction sent to them in March. I've followed up with them weekly. Customer support is horrible. Half the representatives I talked to kept telling me the order is inactive and they will activate it. Finally after 3 weeks of communication, they were finally able to get the order in their system. It is now May and when I called to check on the status, they tell me that they do not have this product available. Horrible!

I have a never say die, positive attitude, or I used to. Apria has beaten it out of me. In reading these reviews I find I am not alone. A month ago my brother was diagnosed with stage 3 lung cancer. He was already on oxygen and it wasn't helping much so his doctor prescribed an ultrasonic nebulizer to help with his labored breathing. About a week after he was released from the hospital he received a letter from Apria to set up a delivery time for the nebulizer. That is when the nightmare with them began. I called to set up the appointment for delivery only to be told some of the items weren't in stock. I've called Apria about 4 times a week since and I've been told a different excuse each time. I was even told by a man named Russ that the representatives get points and more money for each call they handle so the reps will tell you anything to get you off the line.

We have the home oxygen ordered for my father. Apria company had the wrong address and wrong phone number. We called them several times and gave them correct contact information. Despite this the equipment was dispatched to wrong address until my father temporary home oxygen tank ran out. We ended up calling 911 since there was no more oxygen. The company have offshore companies in Philippines whose representatives doesn't understand a single word. They never listen to customer. All they know just keep talking which makes no sense. This is the worst company I have ever came across in US. Medicare is spending money on useless companies or maybe they are cheap that's why Medicare have hired them for medical supplies. I have to find an alternative.

A walker was delivered to my husband who had brain surgery and Alzheimer's while he was a patient at Stanford. When I picked him up from Stanford he did not have a walker. I have POA. On March 30, 2016 was when I first became aware of this walker after receiving a collection notice. After researching this, I found out that Apria billed the wrong insurance with a incorrect date of service and notified me of this walker at an old billing address even though they had my correct address. Apria will not take responsibility of their errors and are placing blame on me claiming I did not notify them of my updated insurance when I was notified about a walker delivered until now. My insurance in June when this occurred was correct insurance. They billed the new insurance that was not in effect yet.

WORST EXPERIENCE OF MY LIFE. I needed a BiPAP since my broke. It is very dangerous to sleep without on. I called on the main office, spoke to 2 supervisors, was promised to have one that night. The next day I start all over. Still no BiPAP. Sick and crying I started explaining the situation to the same department. They said someone would call me back before the end of the day. My husband stood awake all night while I slept because it is so dangerous for me to sleep without the BiPAP. I am on day 3 and no BiPAP. Do not get into the web. It is not worth it. I am going to try to buy one today.

This place is a scam! CPAP machine, year one with insurance was $8 per month. Year two, could not afford to carry insurance so price went up to $35 per month. Year three, receive a bill for $138. Called them and was informed that the price will be $107 per month, for 13 months. Absolute joke of a company. I was told by Apria in April of 2015 that I would pay a total of $800 and some odd dollars for the unit, now it will be well over $2k. Steer far away from these scam artists!!

On April 20, 2016, my pulmonary doctor ordered a POC (personal oxygen) from Apria. 4 weeks later and more than 20 calls to see what the delay is, I have yet to receive the unit. Everyone in Customer Service throws me to other departments and when I am told it will be delivered on a certain date (3 dates so far) - nothing comes! Disgusted beyond discussed.

DO NOT USE APRIA HEALTHCARE. The customer "no service" that you receive when ordering supplies is not worth the time. It took 4 calls to order supplies. First call, they could not locate the nasal cannula stock number I was requesting. Second call, they could not locate my account. Third call, was promptly disconnected when I asked to speak to someone else. The service in the office and the delivery service is good, the problem lies with the outsourced phone customer service. There is obviously little or no training given to the people who answer the phones.

After a cervical fusion, I was sent home from the hospital with a oxygen machine to wear only at night from Apria Healthcare. Before a week went by, I called Group Health to ask if I could changed the provider for my oxygen equipment. I was told that Apria was the only providers on their approved list. From the first, they weren't crediting my payments. Every time I called, I was on hold for more than 35 minutes & when I did talk to an account representative who wasn't helpful at all.

I ordered a medium size cpap mask kit. I ordered from their website. The picture showed mask, headgear and hose and was called a kit. I ordered medium. All I received from them is a mask, without the headgear and hose. I also received a small mask. I called and complained. They were very rude. I was told to look up return policy which states I will pay a 20% restocking fee and I will have to pay shipping. This is some of the worst service I have ever received from a company. They have a store near me. They will not let me return it direct to store.

I am on oxygen... so Apria has discontinued their supply of liquid oxygen. They have given me 24 E Tanks and 10 D Tanks and this is supposed to last me for 8 weeks. I was told that they will not come out no sooner than 8 weeks so where as I was able to leave my home 4 times or more a week, I can only leave my house 1 or squeeze out maybe two trips a week not including doctor appointments!!! I think this is so very wrong. If I run out then I have to wait what 4 or three weeks for another scheduled delivery?? Apria used to really care about their patients but now I can see that they do not... I included a picture of what is to last me 8 weeks. The very big tank is for if my power/electricity goes out in case of a storm etc... I HAD TO ASK THE DELIVERY DRIVER ABOUT THAT... YOU THINK APRIA WOULD HAVE MADE SURE THAT WAS TAKEN CARE OF.

Very dissatisfied with Billing Dept. We called and asked the company about getting a portable oxygen concentrator. They told us, they could not provide this. My husband found another company that would. I personally called and asked them to come and get their equipment. My husband followed up 2 weeks later to request they pick up their equipment. It took them 3 weeks to pick up their oxygen equipment. They are saying they have no record of receiving 2 phone calls.

Worst customer service I have ever encountered. They don't listen to you, they just overtalk and then put you on hold and drop the call. DO NOT EVER USE THIS COMPANY. Please find another dme provider if possible. As others have mentioned they always bill you incorrectly, I'm telling them I have the cancelled check in my hand, and they still insist it has not been paid. I work in healthcare and have dealt with many different medical equipment providers, Apri is by far, hands down awful, and incompetent.

I haven't had many problems through the years, other than they've sent the wrong supplies several times. You'd think they'd know which tubing to send for my C-PAP since it came from them! But it wasn't anything to really complain about... until now. I went to my local Apria office two weeks ago to get a new mask for my C-PAP. The tech there said mine is obsolete and they don't even carry supplies or parts for it anymore. He suggested I have my doc order a new one. I called my insurance first and asked what they require to pay for a new one. A letter of continued medical necessity from my doc, for Apria to call and get a pre-authorization, and a copy of my doc's order. I've talked to six different people with Apria, and each one tells me my insurance needs a copy of the sleep study from TWENTY YEARS AGO!!! I've called my insurance twice, given Apria the # to call to pre-authorize, and given them my insurance's #, too.

I had just got released from hospital at the end of March. They told me to discontinue oxygen at home, it was never needed. Apria still charged me for the oxygen even though I never used it in April. Plus they charged me for my BiPAP machine after I paid it off and was never billed since Sept. 2015. I wrote a contact e-mail to Apria which said they would respond within two business days. This never happened. After reviewing similar complaints I am contacting 7 on your side which is KGO TV in San Francisco.

If I could give them a -10, I would! My wife had surgery and needed a wheelchair. The first one came and the foot supports were broken. So they had to order another one. It turned out that we needed a reclining wheelchair, which took forever to receive, which is understandable since they are not too common. When THAT wheelchair came, the foot supports were wrong, and again they had to order new ones. By the time these ones arrived, we no longer needed the wheelchair. When we called to have it picked up, we mentioned that my wife was going to have to have surgery in a couple of months, and the person on the phone said that we should "just keep it until you need it again". So it sat in our garage. I decided that I didn't want it in our garage, and our deductible started over, so I took it the local office. They didn't even have it in their system!!! (I guess I could have kept it!)

Service overseas is the worst! Waiting over three months to get supplies, the worst. Ability to speak to a manager the worst. Ability to talk to someone to get a problem resolved the worst. Apria is the worst! If I could give them a zero stat they would get a minus 5. They don't care! I will be looking for another company to do business with and never give them another chance. Today they pushed my patience to the limit.

The problem begins and ends with outsourcing. The call center needs training in basic skills like READING and LISTENING. Every time they read back my info they got it wrong - phone number, insurance, etc. The "process" to get your supplies is ridiculous, especially for an established customer. "5-7 days" just to get a call back regarding your prescription! Do these people not realize they are dealing with MEDICAL conditions?! My sleep apnea is so severe that I fall asleep while driving without my BiPAP.

Don't use this company if you don't have to and ask your doctor if there are other options under your insurance. Even somebody from Apria said they have a lot of complaints from people because of their call center. That is what you are dealing with; a call center. Every time that I have called, I've had to talk to a lot of different people, each time repeating my information and often obtaining wrong information. At my initial meeting in Everett, I was not told anything about how to deal with the call center or how to talk to a technical person if I had questions. I have had no guidance through this process and was not even given all the parts that I should have been given according to my prescription. I would highly suggest finding a company where you can talk to people in the early days as the success rate is quite low without support. You will NOT get support from Apria. I'm returning my equipment.

Absolutely the worst. This is just the latest in a long series of problems I have had with Apria. After several attempts to contact the local office, which cannot be done, I went into the Silverdale branch. Funny they don't take calls because EVERY TIME I went in the girl behind the desk was on the phone. Anyhow when she helped me she said I needed to make an appointment and come back later. On the day of the appointment the girl at the desk was on the phone and the girl I had the appointment with was not very helpful or knowledgeable; also the wait time seemed excessive for a place with no customers other than me.

I called Apria Healthcare regarding a problem with my oxygen concentrator. After navigating several options I got a live person on the phone and told him what I needed and he hung up on me. I tried to call back and was cut off without even getting a person. I called again, was transferred to a woman who asked for my insurance, and when I told her she put me hold and never came back.

Apria healthcare sent me a bill in 2013 for a C-PAP machine. I've never been a customer of Apria. They even gave me the address of the actual client in Georgia that was supposed to get the bill (I live in Alabama). The person I spoke with apologized, and assured me this mistake would be corrected. She apparently didn't know how to fix it because it was sent to a collection agency. Three years later I'm still fighting to get this off my Equifax credit report.

My surgeon's office ordered 2 post-surgery pieces of equipment I would need in house. I was asked to contact the company if I didn't received a call from them within weeks. Certainly, I HAD to contact them. Disaster. Their personnel doesn't know how to locate orders. Finally, they apologized; promising I would be contacted within days with delivery dates/time. Of course before that someone DID called for credit card number in order to charge what wasn't covered by my insurance. Well!!! Delivery was set... only day, supposedly driver would contact me between 8:30 - 9:30 a.m. (that call never happen). I called Apria 3 times. Another disaster. I was assured delivery would take place. It NEVER did. Came Sunday evening @ 7:30 p.m. a call from driver??? Items arrived at 9:25 P.M.

I need a CPAP machine. Unfortunately, Apria was the company I was dealing with. I have never ever experienced such frustration and numerous delays. Over and over again they would find something wrong with my doctor's orders and documentation. I was having to deal with people "off shore" who did NOT speak good English. After many weeks of continual delays I finally had an appointment to 'go pick up my machine". When I got there, they asked me "can you come back?"--claiming they needed one more thing from my dr. I am positive my machine was not even on the premises.

I have paid Apria thousands of dollars since using their service and now that I have turned in my machinery they have turned me over to a collection agency called Global Solutions who is even more rude than Apria! I spoke to a supervisor on yesterday and she said that she could see the problem... they never even billed me the $22.40! So I said, "then why would you all turn me over to a collection agency for something I was never billed. I just paid Apria 157.00 two days ago..." and the worst part is that the $22.40 is from April 2015!!! Isn't this illegal? The collection agency hung up on me today. I just want this $22.40 to be washed because the error is theirs... not mine.

Calling to try to get a mask other than what I have has been a NIGHTMARE! They want you to wait for 7-10 business days to set up an appointment. How unreasonable is that. I asked for a supervisor and they transferred me to the escalations team where Cassie kept overtalking me then she hung up on me. She did call back and I told her she needed to listen but she still overtalked me and insisted that I WAIT 7-10 business days and it may be a little longer because my insurance needed to be verified. She did not ask for my insurance info. I finally told her to shut the ** up and she hung up on me. Good lord, what horrible customer service. I am calling the Dr office now for other companies.

In mid-March my dr. ordered a wheelchair for me. My insurance approved and it was sent to Apria for handling. I have continued to make numerous phone calls per instruction from my Dr. office, was constantly being told it was being processed. On April 8 I called and was told someone would be contacting me for delivery in 24-48 hrs. I called on April 10, was told the same, and today April 13 was told someone named Chris in processing would be calling. No call. I am very disgusted with this company and don't understand how they're still in business. By the time I receive the wheelchair I'll probably be walking.

First there are endless holds and transfers. No one ever seems to know what they are doing. I have been receiving items I didn't order and have been billed for items I never received. They always say they will take care of it and adjust the invoice but they never do. Now I am receiving overdue notices. My advice is to stay as far away from these people as possible.

Apria is a nightmare! Cannot get hold of anyone, except once to customer non-service in the Philippines, who could not speak English. Apria appears to be content to allow you to be on hold, as long as you like, until you give up. Even my insurance company cannot get hold of them. Circular phone number computer, (and once a human), transfers from the 800-327-4691 number to the 866-505-6365 numbers, as many times as it takes you to give up. Even the Apria office in Olympia cannot get hold of anyone for billing or equipment problems. Even their emails to their own next level are not answered. I even have a box of unopened CPAP accessories that I did not order, which their own office will not accept back. Said they cannot accept returns they gave out in the first place.

Terrible customer service!!! Apria is in my network so I placed an order for medical equipment. They never called me back. I had to keep calling to find out the status to hear that it takes 7 days to process. I was never called back or notified for 12 days!!! Needless to say I got my equipment elsewhere. The 12th day is when I called for the final time to hear their excuse for not contacting me. Save your time, get your supplies somewhere else.

Not only did they hold up the medical equipment for two weeks because they were checking the insurance, when they did send it, two weeks later, they still billed the wrong insurance and the claim was denied. I had called them several times to tell them to call the cell phone as the patient could not get to the house phone, but they continued to call the home phone which added to the delay.

Apria keeps billing me 18 mos. after my wife passed away, for services from 2 yrs. ago. They claim insurance denied claims and have been denied appeal. When I finally get them on the phone they have a hard time finding payments and bills. I suspect they did not bill insurance correctly, now want me to pay them.

Apria has no idea of the meaning of customer service. They have given me a defective machine then they call me each week and want to know why I am not using It. Each time these idiots call me I have to explain the situation to them again. They are part of the problem. They do not care about anything but how fast they can get you off the phone line.

My father contracted with Apria for his CPAP machine. He passed away on 3/22/2016. On the morning of the 23rd, Apria called stating they understood my father passed and wanted to know how we planned on returning the CPAP. I was a little taken aback at the timing but understood we would get further charged the longer we kept it. I returned the machine on 3/25/2016. We starting receiving robo-calls on the 27th stating that my father hadn't plugged in his CPAP. I called customer service. The conversation was very cold and despite my best efforts the rep stated the best she could do was note the account. We received another call several days later. I called customer service and after an hour and a half on the phone, they told me they could do nothing due to the "computers being down". I called again the next day. After about 15 requests to be transferred to a supervisor, I finally was.

In January 2016 my doctor ordered oxygen for me and Apria was contacted to be the supplier. The field representative delivered me two large tanks of prefilled oxygen and two small tanks, that were refillable, one needed to be filled. He left it on the machine and advised the indicator would let me know once it was done. After 1 hr and 45 min the small tank had not filled. I removed it from the machine and called Apria the next day to advised the machine was not filling properly. I encountered a rep that did not speak fluent English and was made to repeat myself various times so I became upset and advised I would like to speak to someone else or I could call back.

On contacting Apria concerning a wheelchair they were to provide for my 86-year-old mother I was disconnected 4 times and was given the runaround when I requested a supervisor. On my fifth call to Apria I was able to get a supervisor on the line only to have that conversation cut off by another disconnect. We had been waiting for the appropriate wheelchair for weeks and I was told it was on backorder due to their only using one supplier. I believe I was speaking with representatives in a call center. When I requested the local US number of the Apria store I was informed that they did not have it and alternately could not provide it to me. I subsequently looked it up in the Yellow Pages. Needless to say the incompetence and disorganization was beyond tolerable. My response was to call a different local vendor in Naples Florida who provided the appropriate wheelchair the following day.

This is the worst company I have ever had to deal with. They were supposed to deliver equipment for my husband, because it was a hospital discharge it was supposed to be done immediately. 4 days later nothing but excuses as to why it was not done. They need to get it together.

Where do I even start? In my humble opinion, I feel like if you work in the medical or health industries, you should understand your job and understand how your job affects others. Failure to do either of these things should result in termination of employment OR not being hired in the first place. My fiance went in for back surgery and was prescribed oxygen at night because the drugs he was on was giving him low oxidation levels in his blood. You need oxygen for bone regrowth. Apria - consider this your first lesson learned. When we left the hospital, the staff had instructed us to call Apria to order the oxygen to be delivered to the house, saying they had already faxed over the paperwork. I drove my fiance home and then immediately left to get his prescriptions filled.

Apria finally refund money after six months since they withdrew from my account for supplies I did not ordered. Apria sent supplies which they stated was ordered by my doctor, a third party, and withdrew money out my account. Apria would do and say anything if they can get away with it. I would like to know how does our government let Apria con the elderly? However, I will take steps and make sure my family will never used Apria.

This company is so underhanded how they do business. They failed to get authorization from my insurance company and were told they need to do so. Then they bill me when they failed to do their job correctly. These people try to get you to sign papers and pretend it is to get equipment that is covered by insurance and when they don't get reimbursed because of failure to submit properly, I have been harassed with phone calls. There is another company called Lincare. Haven't tried them yet because Apria is trying to hold my BiPAP machine prisoner when it has already been paid for by my first insurance company and they are trying to get my new insurance company to pay for it again. Fraud to me!

Same as most of other complaints. I can't understand them, they can't understand me. Have went to ordering supplies once a year because of aggravation. Currently after a dozen phone calls over a month still don't have all. Plan to look for another supply house.

Friend released from hospital in need of toilet seat/shower bench/walker. Items were to be delivered Monday. Service called and said would be 8-9pm, so requested reschedule (but had called the wrong number, rather than the number the driver had been given). Company then said items would be delivered by noon the following day; they were never delivered that day either. Items were finally delivered at 2:00pm on Wednesday... 48 hours after they were initially needed. Would NEVER use this service again, and will make sure to spread the word.

I have had to deal with Apria for quite some time. Both my husband and I have c-pap, bi-pap machines. Apria has done nothing to make this process easy. Their left hand doesn't have an idea of what right hand is doing. I have called on numerous occasions to clarify a bill or an order and have to wait up to half hour or longer on phone for a customer service rep. Then whoever I talk to tells me one thing and usually that is wrong and will take at least two more phone calls to right the wrongs.

I had problems sleeping and my doctor prescribed me this CPAP machine. Never understood the purpose because it kept waking me up every time I fell asleep. I returned it, paid my final co-pay and moved on. Months later I revived an enormous bill. They claimed I owed them money because Medicare turned down their billing. This was back April of 2015. They kept billing over and over and getting turned down. Every time they were turned down because of information they did not provide. Once on a three-way call with my insurance company they were told exactly what to enter.

Unbelievable!! Can't believe this company stays in business. What's more unbelievable is that Cigna uses this company. After 3 months finally received a 2 bills from Apria's billing company Care Centrix. Just a general description of item and a price. Pulled my Cigna EOB and the same. Just listed as Supplies. Called Care Centrix to find out what I was being billed for. After telling her what I received she confirmed it was the same. Now I find out that I was billed almost double for 2 cushions ordered. $42.00 each one for a total of $84.00. She said to talk to Apria about the overcharge.

This isn't healthcare it's insurance scam. After doctor released my wife they continually refused to pick up equipment and the bills kept coming. Finally got all picked up and paid final bill then OVER a year later here comes another bill which they sent to collections. They said it was because she still had the equipment in her possession. I have receipt where it was picked up. I decided to just pay it rather than jack with them because I am very busy and don't have time. If they come at us with more bills I am suing them for harassing an elderly disabled person. (My wife) It's not healthcare it's a shakedown racket, they are thieves. They obviously have arrangements with doctors who prescribe things in the hospital you really don't need. Do not accept anything from Apria - refuse it and don't sign anything. If you do you'll never get rid of them unless you threaten to sue them.

Reading the other reviews sounds like my story. Dozens of times I called and get a different person and story each time. These people don't have a clue. I have been trying to get a CPAP for 6 months. I was down in Florida for the Winter and returned to my Summer home March 23rd. I went to a local Medical equipment provider yesterday and picked up my new equipment today. These people couldn't be nicer or more helpful. After reading the other reviews, it is a blessing Apria didn't get my equipment because they would have messed up the billing.

The worst Customer Service ever, very inept. Don't use this company unless it is the only option such as it was for us as our insurance company told us we had to use them. I can see why Horizon likes to use this company for supplying DME to their insured. No doubt many claims never need to be paid because many people get so frustrated they give up and/or like us, find it to be better for mental health to just go buy it.

It took Apria 3 months to get me my CPAP machine. After fighting with them the entire 3 months should have been a sign. Their billing has been a nightmare!!! I have been extremely dissatisfied with Apria as I have done everything in my power to stay current on my account with them and due to their lack of documenting I have now been turned to collections. I will never recommend them nor will I ever use them again.

My entire experience with Apria Health Care has been a nightmare. I had to order a Bi-pap machine from them. I have had to have the machine replaced, my settings changed, and various masks changed out and each time it was at least an hour long call just to find out who to speak to. Initially when you call, it is answered by an outsourced company who try to "help" you. They can't, so they take a message (which is NEVER returned) or you are transferred (and disconnected). Each. And. Every. Time. I have changed companies, but I am waiting to hear from Apria about returning my machine and receiving credit for it. An "email" was sent and I will hear back from them. I will call tomorrow. I don't have the strength or time today. It is usually an hour investment. They are horrible and have no idea what they are doing.

Without going into a long and involved history of my grief with Apria Healthcare, I want to get the word out to as many people as possible to avoid this healthcare company at all costs. Apria billed both Medicare and my supplemental insurance company, Anthem, for equipment that I did not use and I returned to Apria unused. I received a claim summary from Anthem today and Apria has billed Anthem for the same equipment three times in February. Ive talked to the fraud and complaint departments at Medicare hotline and Medicare Fraud to report the problem. According to the customer service person that I talked with at Anthem, this is a recurring problem with Apria. What a nightmare.

Worst service ever. Poor communication skills on the part of your employees. Patients have to do their own follow-up to find out why they haven't received supplies, even with valid insurance. You can't input the information in your systems correctly so customers can receive their medical supplies in a timely manner. No apology, just a "that's our policy" reply for another 10 day wait. Whatever happened to companies that strove for excellence in customer service? Let me guess -- that was never one of your goals to begin with.

My PCP referred me to get a CPAP machine from Apria. I got it and tried for 2 months, didn't help me so I returned it to Apria. That was in 2014. Now it is 2016, they have not stopped sending me bills. How am I supposed to keep track of what they are charging me for? Latest bill says, Date of Service 10.20.2014. for CPAP/BIPAP SUPPLIES. Why are they billing me in 2016? Not to mention, thousands of $ I already paid in 2015, in the name of "Not covered by insurance". If your insurance don't cover you 100% for CPAP or any services rendered by Apria, you better think twice before going to these folks. This is mental torture.

All the reviews I have read are on the mark concerning Oxygen. Calling a local number only to get someone in another country whose accent cannot be understood and whose knowledge is limited. I too would asked to be transferred only to be sent back to initial call menu & back overseas or disconnected altogether. I was fed up, as I can see many others are. Here is what I did, went online & googled a site that lists CEOs of companies, in particular Apria. I emailed the CEO who quickly replied and, in turn, had someone call me the same night. Now I'm not going to give out that info here out of respect of how they treated me. Just Google the info you need or have internet savvy someone help you. Maybe if enough of us do this, attention can be given to this serious issue. Thanks.

I called Apria Healthcare and ordered supplies for my CPAP machine On Jan 28, 2016. I was told they would be here in 7 to 10 business days. They did not arrive... so I called again. I was informed that an approval was needed from my insurance company. When I still did not hear in 5 to 7 days, I called again. I was told the same thing again so I called my insurance company and was told they had NO record of any request from Apria Healthcare. I was also told that I did NOT need a prior approval for CPAP supplies. I called Apria back and told them. They replied that was not correct. So now they know the requirements of my Ins company better than the Ins company does?

I have been using Apria for oxygen and later CPAP supplies for a few years. They have been rude on the phone and there isn't another provider my insurance will cover or I would have left them years ago. The recent issue is they apparently have the idea that they can just pull money from my checking account anytime they decide I owe money for supplies. They just hit my account for about 27 bucks. No phone call or a bill in the mail, and most important no AUTHORIZATION.

In December, 2015 I contacted the company to replace a worn out and broken attachment to my CPAP machine. The cost of the part was about $28.00. They asked to review my account and I went along with that. Then the salesperson began to sound alarmed and told me that a lot of time had passed since I first bought the machine (a year) and there were a LOT of parts that were in "need of replacement". All of the additional parts were inert plastics and in good condition, which I informed the salesperson of. Her response was that I might be inviting an invasion of mold into the machine (a complete fabrication I found out later), and that all the parts she wanted me to replace came to $211.00. I protested and asked that she only send the part I asked for. She assured me that "not to worry", the additional parts were free to me, that it was "all covered 100% by Medicare".

I am in the home care industry and this is the worst company I have ever dealt with. I had to make a dozen phone calls to them in over a 24-hour period. All I got was lies such as..."we put your order on hold because we didn't have your phone number." Then after another 6 phone calls and never receiving my simple respiratory order they told me "oh, we have the wrong insurance I.D. number for you." So I called my dr. and had proof that Apria had been given all the correct info including my phone number the day before...they just lied to cover up their neglect.

The incompetence and HORRIBLE customer service of this medical equipment and supplies company grows worse with each contact. In the 11 years I have been in Oregon and dealt with them, NOT ONCE have they gotten my order correct! Each time I call for CPAP supplies they question my request for 12 filters, which I have a doctor's rx for for my 3 month supply. They refuse to read their own notes in their own system to clarify that yes my doctor has requested this amount for MY health and yes my insurance has NO PROBLEM paying for it EVER and then they don't even send the correct amount ordered.

This is the worse company I have ever experienced! I traveled out of state and this is when my nightmare began. Half the time this company had me at different addresses and didn't even know if I had an oxygen tank or not! I was in Hawaii for two years as a traveling patient. The oxygen tank was picked up my Apria on Oct 1, 2015 in Hawaii. I then moved to Michigan and was still receiving bills for oxygen I wasn't using! I called at least 12 times wasting several minutes on my phone only to lead me to nowhere! I then decided to write to every single Apria address I had on file and I wrote these companies at least 3 letters each. I still was receiving a bill! I kept writing and calling stating that I no longer even use oxygen nor did I have their equipment. It didn't matter cause I still was receiving bills! I decided that I'm going to sue them for harassment if it was to persist! I will never recommend this company to anyone!

My Dad is getting where he doesn't comprehend much these days. These people have been to his house multiple times and still the equipment doesn't work right. Problem as well is they are trying to explain how to use very complicated machines to someone with dementia. They will not talk to me his daughter who is his caregiver so I can be there when these people are there. They have left with no oxygen and my Dad called in a panic and I could get them out there to fix it because they won't talk to me. I threatened to call the police and somehow they got someone out there. These people have people here in the USA but you are dealing with the Philippines for billing and services. Healthnet only covers these people so what are we to do? 3 machines and no help.

I placed a call stating my mask for my bi-pap machine was no longer usable. I informed them of insurance change and was told they would check to see what was covered. I begged the gal on the phone to mark it urgent and she said she would. I have very severe sleep apnea and do not even take a ten-minute nap without my machine. I have used Apria for all of my 15+ years since my diagnosis. I find they do not return calls in a timely manner, often not returning calls at all, as with my most recent plea for help. My mask is held together by duct tape and band aids and hardly works at all, as it leaks or falls apart several times a night. I am looking for a new company with which to purchase my supplies.

I got a machine from Apria. The machine was to be mine after 13 months. However, after 3 years I was still going back and forth about my account. After I thought everything was resolved, I get a letter from collection agency that I owed $26. I was never informed that I owed any money after 3 years. It was a nightmare. I now have to replace my mask and the insurance said I had to go back to them... UGH. I called them and now they tell me I need a prescription. Called insurance and got another company to go to for prescription. Thank God...

My daughter was ordered a nebulizer machine on 2/9/16 after being seen at the pediatrician's office. I was given a loaner from the office and was told it would be delivered within 3 days. 3 days came and went and no nebulizer. I had to return the loaner and contacted the pediatrician's office and told them I had not received the nebulizer. They contacted Apria and were told they did not have all the information required, yet had never once contacted the pediatrician's office nor me. The office provided them with the information they needed and were told one would be delivered the next day.

This place is horrible. I bought a CPAP machine from them and I didn't agree with my balance after insurance paid. And insurance even told me it was wrong. They were "checking into it" while I was making payments the whole time and then I get a notice from a collection agency. So I went online and paid the balance in full. The collection agency says I still owe them even though I provided the proof that I paid in full. They sent it to the credit bureau and now I'm battling them in a dispute and it's affecting my credit score. Very poorly run business. Lesson learned... the hard way.

From day one my dr. ordered a c-pap machine. The Newark DE office gave me a time and date to arrive to receive the machine and be trained for proper use. Well, I arrived and the person was at lunch!!! Some other staff member gave me a 5-minute intro, not including proper cleaning, request for supplies, etc. more or less out the door I was sent. Thankfully, my dr. office reviewed it and I search the web on keeping it sanitized and proper use.

This is by far the worst company I have ever had to deal with. Unless you've got hours of extra time to be put on hold, and then either cut off, transferred to another extension to be put on hold again, and then when you finally reach someone, their phone system is so bad that the person you finally reached is unintelligible or if you can make out their words, they usually don't know anything, and then, guess what? Back on hold. It's really unbelievable.

I have been trying to get CPAP supplies from them for almost a year now through medicare and each time I send in the documents they ask for I get another phone call from Apria telling me I need another document which I had already sent them. We go around and around on the phone with them and nothing is ever solved at all. They always come up with some other excuse to delay the items I need.

I have contacted several companies that provide PT/INR monitoring devices, Apria among them. Apria mandates that all customers buy into a service (for a monthly fee) in which the client must call Apria with the INR results. Apria calls the physician with the results. The physician then calls the client to advise them. I can call my physician myself and do not want to pay for an unnecessary service. I found a different company who will just sell me the device without insinuating themselves between me and my physician and charging me to do so.

In January I contacted the customer service line and told them that I was having problems with my CPAP machine. I told them it was beeping and making strange noises, along with air pressure problems. I was told I would get a callback. No call ever came. I called them back 3 more times and no one contacted me. Then the machine seemed to start working and so I gave up. This is after being promised over three times someone would contact me.

About six years ago I was diagnosed with Sleep Apnea. Soon after I was visited at my home by a representative from a local medical supply company. He showed me how to use the equipment and explained how I would order more supplies when needed. He returned a month later to check on the equipment and to capture data from the machine required by Medicare. Over the next few years I would call when I needed supplies and they arrived by mail within a few days. On occasion, the company would call me to ensure that I wasn't having any problems and that I was receiving all that I needed. Their customer service and concern was outstanding.

I placed an order for phototherapy for a patient, made a call to customer service to confirm the item was available, was told yes. I provided the appropriate documents to Apria, faxed as instructed to the urgent/stat fax. I checked 1 hour later and was told the item was available, the order was being processed, should take about 2-4 hrs and the patient would be contacted for delivery confirmation. 5 hours after initial contact I received the following message, “Sorry the item won't be provided.” I talked to cust service who then transferred me to a supervisor - after a 12 minute wait on hold I was told, "Corporate has decided not to provide this item to this Insurance company's members".

Add one more. The WORST, WORST supplier I have EVER dealt with. Our wheelchair was picked up and never logged in by Apria. We were sent for collection because they never show receiving chair. Another wheelchair was deducted from my credit card. They picked up the second wheelchair but have no record of picking it up. My/our question has to be why hasn't the Los Angeles County Department of Consumer Affairs stepped in? Our tax dollars at work?

I am accustomed to receiving great service from Lincare when ordering CPAP supplies. Unfortunately, Regence BlueShield no longer covers Lincare products. When I tried to order supplies from Apria I was told that I needed to send in my data card (after several attempts to connect with the proper phone operator). I sent in my card and was told that it was corrupted. Apria sent me a replacement card, which was corrupted. Apria instructed me to call 888-492-7742. The # was correct. The options were incorrect. About half an hour later someone answered the phone who told me to call the exact same number using the exact same options. I told her that I was tired of waiting so she advised that she would forward the call for me. After the call was forwarded, I received a recorded message advising me that Apria would be unable to help me.

I was prescribed a Sleep Apnea machine while on active duty. The contract was given to Apria and there were no issues while the government paid for it. As soon as I was off Tricare it was a billing nightmare. I was charged for 400 dollars worth of supplies that insurance did not cover and now a year later I get a bill for a monthly rental. They have horrible customer service and will overcharge any chance they get. The bills are also confusing so it is hard to tell what the charges are. They just have the grand totals. Do not ever use Apria for any medical supplies.

My husband has been an Apria client for 4 years now. They supply his oxygen concentrator and portable tanks. Any contact with this company is a frustration. As others have said, they don't know what they are doing. From their accounting department to all of their various supply departments, they don't have a clue. We have been snowbirds in AZ since Sept. We contacted their travel dept in Sept to let them know this, yet they keep trying to service the equipment at our home in WA. In Jan., his DR prescribed liquid oxygen (imperative so my husband can breathe). They have yet to fulfill this "prescription". Each time he calls to get an explanation, he gets their standard reply. "It's being worked on". No one seems to know how to get this done! I agree with another reviewer. This company needs to have someone come in and shake it up and overhaul how they do things!

I received a bill from Apria for a knee walker ordered in December. The processing of the order was delayed due to error on their end. First they did get my telephone number in order to call me back regarding insurance. Second they did have the correct address in order to deliver the device. Therefore, I am now faced with a bill to pay because now my deductible has not been met. Everything was all clear when I initially requested the device. I pay my portion of the bill but since they didn't get my address correct for delivery, the device was delivered in January result in my incurring a bill.

I can't even begin to start with all the problems I've had with this company, not to mention the thousands of dollars they've extorted out of me over the course of the last three years. Also, keep in mind, you never "own" the CPAP equipment, you're merely renting it for the entire time you need it through Apria, so they will continue to bill you forever. I'm in the process of looking for another DME provider, and this is going to be a huge pain, but worth it if I never have to talk with Apria again.

I have been on a CPAP machine for several years and due to my insurance at the time only had Apria as a provider. After ordering replacement supplies the billing department began calling looking for payment before an invoice was sent. The number that called only had a phone number but no company name and the rep who was of obvious middle eastern descent requested to verify my info by me giving my year of birth after he gave the month and day. I refused thinking this was a scam call (no caller ID and accent). When I called back held for a rep for 30+ minutes.

Apria Healthcare seems to be running a rip off agency. I have been billed thousands of dollars for a cpap machine that can be purchased through Amazon for the sum of $392.51. I started with a down payment of $200.00. My insurance paid for one year and stopped because they probably thought that was enough. I foolishly agreed to be billed another $300.00 through my credit card. Apria says I still owe over $1000.00. This is when I decided to do some research and found out this machine could be purchased for less than $400. I have asked Apria for an itemized bill and they have refused.

In December my Doctor ordered me a cpap machine from Apria. After a week or two I called because it was never delivered. I was assured that it would be shipped and it was not. I have called 2-3 times a week since then and every time it is a different story as to why I have not received it. Some reps tell me it was shipped, then if I call 2 days later, I'm informed it never shipped.

If you have the choice to use someone else do. DON'T USE THESE PEOPLE. THEY ARE THE ARE AWFUL. Since day one of my physician sending an order or CPAP equipment and supplies it has been a nightmare dealing with these people. My insurance company has been trying for months to get them to send them a claim to convert my CPAP from rental to purchase. To keep from going to a collection agent I am forced to pay for equipment that my insurance company would pay for if they could get a claim.

Supposed to deliver equipment but never did. Waited weeks. Finally visited office in Elmsford. Office was near empty, dirty, disheveled, sloppy. Several months later gave me a hard time returning equipment. Billed 8 months late for monthly rental. Difficult to communicate with Apria or speak with anyone who understood what was going on.

My doctor ordered some respiratory medication for me which was to be delivered by Apria. I went round and round with them for a week trying to expedite my Meds to no avail. I still have not received my Meds. I have none left and they don't understand... I could end up in the hospital. There are a lot of bad reviews on this company. What is being done???

I signed up with Apria for my sleep equipment. I have Medicare plus Mutual of Omaha supplement insurance. Apria continues to send me bills on services that have been paid and the only ones that was denied is the incorrect equipment they sent to me and they recharged it when they sent the correct. Their error was not the insurances nor mine. HELL ON EARTH.

After 20 minutes and being transferred to the 4th person, I finally hung up and will try another company. This seemed a company where the left hand truly did not know what the right hand was doing. I just wanted to speak to someone local about an appointment to obtain CPAP mask/etc and that seems to be almost impossible. Hopefully, the next company will be better.

I paid my Apria bill through their online site and was charged twice, over $100, with two separate confirmation numbers, without MY authorization. The first payment would have left a zero balance, so they got free $$. This is the SECOND time this has happened. I called Apria's billing dept., got transferred to another dept., put on hold forever, then the call was cut off. I sent a message through their site and still nothing. Apria has got to have the WORST billing and online setup I've ever seen. When I called back the recording stated they were closed. Of course! Trying to get a hold of my bank now to deny that second payment because I know from past experience, they don't refund overpayments. Overpayments they were NOT authorized to even make! Whatever you do, do NOT use their online payment system because they'll double dip!

After receiving a prescription from the Dr for a CPAP mask, she wanted me to go to their "showroom" to find the right fit. After five days and multiple calls (one local number isn't even with Apria but they still have it on their website), they said someone would be in touch with me. Still haven't been called. This is absolutely the worst health care provider I've ever encountered. Please don't even try to call them. Go to a competitor.

Saw my Doctor Oct. 2015 and was told I needed to switch from Cpap to BiPap. When I was not called about machine I called November 1, 2015. This went on until Jan 5th 2016, when I finally had to drive to Apria and pick up my Bipap machine myself. The Therapist did not explain how to use machine. Because it set so high, I had difficulty using the nasal hose, so again with countless phone calls, weeks later I received the full mask. I still had problems with it and on Jan 20th, I went to see my doctor again and requested it to be a heated humidifier. He gave me the prescription to fax over to Apria.

I drove almost an hour to pick up my new Cpap machine. The respiratory therapist was very polite and explained everything I needed to know about my new machine. She filled out the forms to start my quarterly delivery of supplies. I told her I didn't think my insurance company would pay for 3 months at a time and she assured me she would let me know if she couldn't set it up. She did not. Customer service provided their usual rude attention to me and my issue. Issue being that my one month supplies had not been ordered. She said that she was ordering the supplies immediately (2 weeks late). She told me she did not have to put up with my attitude. I have a cardiac condition and have hard time breathing. My mask is leaking. I have oxygen coming now as part of my therapy. Apria is the only company that my insurance company allows. I hate even calling them for other than supplies. My doctor's office calls for me. They hate calling them.

Just got off the phone with the Apria supervisor (Dionne) after 40 wasted minutes in trying to get someone who could talk intelligently about the product I use. My order was screwed up in November and because I did not call back (which was my fault) there is nothing they can do in which I understand. The issue is the headgear which you can only order once every six months. (I'M ON MEDICARE) Mine is the ResMed Airlift P-10 two piece: a frame and the headgear. It was very frustrating trying to explain to the ordering dept. rep and the customer service what I wanted.

Orders inaccurate 50% of the time (I order every 3 months) and they do not correct the errors most of the time. Lied about needing a credit card on file as my insurance has them as an in network provider which means they have to accept what my insurance pays (minus my $100 annual deductible and my 0 copay). They have charged my card without authorization for a bill I was not responsible for. I no longer keep a credit card on file as they cannot be trusted and it is NOT required based on their agreement with my insurance company (UFT). Their automated system is inefficient and ineffective. Very hard company to deal with and as soon as my insurance company informs me of another in network provider, I will be changing.

My CPAP quit working on Saturday. I called customer service and was told that someone would be out to fix it on Monday. I explained that I was completely dependent on it to be able to sleep and am not able to go two nights without sleep. After being on hold for 10 min. was told that because of my condition they would have a service person out Monday morning.

Apria keeps taking money from my checking account. They were authorized to deduct for CPAP supplies every 90 days which amounts to approx. $50.00 and monthly for medication which comes to $5.00 approx. To date, they have withdrawn an average of $50.00 with another withdrawal slated for tomorrow in the amount of $23.68 totaling an average of $75.00 (approx.). I've called, written, called again, written again, and get nothing from these people. The bank says the only way to stop it from my end is to close out my account and open a new one. This is not an option as my social security/disability check is deposited in this account. So this lousy company is going to deplete my checking account, mess up my life, and walk away with my money. Which, I might add, leaves me destitute the rest of the month. What kind of a lawyer do I call for this? Class action suit anyone?

My doctor did not recommend Apria for my CPAP, but they are the only ones nearby that take my insurance. I now know why. #1, good luck getting a live person on the phone. I experienced 15-30 minute hold times every time I call. #2, Good luck actually being able to understand the person who finally does pick up. Accents so bad I've asked to talk to someone different. #3, there is absolutely no way to directly contact the local office. All calls go to the call center. #4, The RT who did my fitting was less than helpful. When I went back for a 3rd fitting (the first 2 masks HURT) he told me he had no other options, to check with my doctor. Huh? There are at least 20 other commonly available masks on the market and he can't let me try them? I will be starting a new job next week, and they use a much more common insurance company which will allow me to switch home health providers. You can be sure that will happen as fast as I can make it happen.

I went into local office to get a titrate to check the pressure on my CPAP. I was informed that I needed physician order. Also was informed that Apria would upgrade my CPAP machine to new model. I requested MD to provide order to Apria. Received call from Apria that MD needs more information. I contacted MD with request. I received Apria call with appointment to review my request. I went to appointment where I received titrate machine to test air pressure and filled out paperwork to receive new CPAP. I received machine for 30 days BUT problem - I was going to be in another part of country for two months. So agreed to return card in titrate machine to Apria at 30 days and to return Titrate machine when I return to my home.

I was advised by Dr, covered by insurance. They rent machine out to you at a $50 a month rate. No one knows what the amount of hours a day one needs to sleep with machine on. After paying several hundred dollars, they send you another bill alleging the unknown amount of hours were not reached. Go return machine in person. They talk you into buying machine at small 1-time payment of 450, which includes order of supplies I tried to cancel/return that was automatically billed. Was promised no more charges. Find out they still want 150 dollars more for final 3 months after I purchased. Spoke to various supervisors and operators all determine I owe the money. Common procedure is to take your number and promise to call back. Never happens.

My health care provider obtained crutches for me from Apria. After promptly paying the bill this company sent me, I received a second bill indicating they had made an "adjustment" to my bill. No explanation, no indication of the total price of the crutches, no indication they had ever contacted my provider or insurance carrier. They will not answer my emails requesting clarification. While a customer service rep can call me from India at 9:00 pm at night, the company can't be bothered to answer their 800 "customer service" number outside of bankers' hours, Monday-Friday! If your doctor offers you appliances from these rude people turn him down: look ANYWHERE else first!

I have never been treated this bad by a "healthcare" company in my life! I am convinced that all this company cares about is getting paid rather than the health care and treatment of its patients! I have called and called to find out what the issue was and why it had been three weeks with no response with my prescription for equipment and I got the same answer every time, we are waiting on paperwork from my doctor. Then I made a phone call to my doctor who called them to clarify what paperwork they had been waiting for. It was a simple fax back to their office.

It is very hard to deal with this company. The only telephone number you have is somewhere in India, Malaysia or other country with people that speak very poor English, and can't be understood. After 1/2 hour of listening, I was able to leave a message for a representative in Tucson AZ to call me. It has been 2 weeks and nobody called. They mix up appointments if you make them directly with them. I found the workers in Tucson very knowledgeable, courteous and helpful, but you don't have access to them unless you drive for an hour to get there, and then wait because they have appointments. All this to ask a question and have an intelligent answer. The problem is the management, which I tried to contact, but they never returned my calls. I hope Medicare will sever the contract with them. They are not at the level of other Medicare services. It gives Medicare a bad name.

I went into my checking account to get balance. I found a debit for 600.00 from Apria medical equipment. I have not had an account with them for over a year. I never received any bill from Apria. They took the money out using an old debit card number which is on the bank. But how can they just take money with notification. Then I call them and they tell me that they don't have anything saying that there was a payment taken out of the account. Will not help me with it. Told me I had to wait until I can dispute it with the bank. I have rent to pay and I am not able to so I will be evicted by tomorrow. I have two insurances, Medicare and CHAMPVA. The bill would have been paid even if Medicare didn't pay it. They are not willing to help me with this and I have been on the phone with my bank rep. and Apria for 30 minutes now and nothing is being done. They can't even find an account for me.

I got my call from Apria today for my CPAP device covered by medicare and am a first time user for cpap. I was asked to give a credit card so they can put on file? I told the rep that I don't have a credit card and they told me I have to have one on file with them. She told me to ask if someone in the household had one I could use. I was like "what is your problem over there" and that I would pay the whole 20% upfront and pay my share of my part in cash or check---they told me NO!

I had the doctor order a rollator from Apria because they are the only local healthcare equipment company that accepts Humana. Most of the customer service agents do not speak English well enough to be understood. There is no number to call to reach the local store. I called several times to find out when he would get the walker. Then my dad went into hospital. The Apria agent said they called 3 times to arrange delivery but there was no answer so they cancelled the order. They had my name and number to call if he couldn't be reached. They did not call me. I'm surprised that the company is still in business! Their "customer service" agents are unprofessional, rude and don't seem to know how their system even works.

I am dealing with Apria Healthcare in regards to a CPAP machine. They have charged my bank account without my prior approval and are constantly calling about my usage time. When I try to call them back, I get hung up on or transferred to another operator. This is the worst company I have ever dealt with. I am now in the process of trying to return the machine and supplies just to get away from the calls and charges! I will definitely run the other way if anyone ever mentions Apria again!!!

I needed a CPAP machine and am covered by a Humana Obamacare plan. As I had met my Maximum Out Of Pocket for the year, Humana should pay 100% of allowed claims. Unfortunately Humana have an exclusive contract with Apria Healthcare: when I went to get the machine they refused to give it to me unless I gave them a credit card number. They told me that this would not be charged as it was only to make sure that I would return the machine at the end of the rental period. Liars! Although I was reluctant to give them my card, there was no way I could get the machine I needed without, as Humana will not allow me to go elsewhere.

I am simply astounded at the quality of service, the disorganization and the sheer disrespect for human compassion. We are STILL waiting for our delivery that was ordered over 1 week ago. We have made countless phone calls (hours worth), and still we are without the device that the Dr prescribed for the severe pain my husband is in. The best is, they actually lied and said it would be here by 11pm last night, made us wait up! Of course it never arrived. Our hands are tied as they are the only game in town. So today the horror show continues. I wish something could be done with this horrific company like fined or shut down or prosecuted for inflicting undue suffering on innocent patients that just need their medical care.

I usually do not write reviews, but I know people tend to use them for decision makers and hopefully this can help. I just had an entire foot reconstruction surgery and my insurance told me that Apria is one of the companies that they will cover for healthcare supplies. I need a knee scooter really bad because I am pretty immobile and crutches actually makes the pain worse. I called Apria on Wednesday and placed my order. I spoke with the guy and asked him when do I need to provide my insurance info and he told me I didn't need that until I am ready to pickup the order.

Used my card to help cover a payment for one-time use. Told them one-time use over phone. Over a year and 1/2 later got a string of charges right before Christmas! Who does that?! How are they allowed to survive treating people this way and straight out robbing us?

My doctor wrote a prescription for a CPAP machine through Apria Healthcare 6 months ago and I still don't have it. This is the worst company I have ever dealt with in my entire life! Always something they don't have, you need to provide for them. After all the hoops have been jumped through I still don't have the machine. I have called Apria no less than 100 times and NO ONE can seem to complete the order! I have been promised the Sales/Lease/Agreement three times, after I was told it was being shipped! It has supposedly been lost in the mail! And then suppose to have been e-mailed to me within "24" hours, and that never happens!

It's all been said already, I'd just like to confirm it's all true, the worst shopping nightmare of my lifetime. I just turned 65 and was referred to them for CPAP supplies to be covered by Medicare. I can't believe Medicare tolerates such absolutely disgusting service. Was on the phone for hours and days, half the people were speed talkers the other half were not understandable at all, had to repeat information dozens of times to dozens of different people, never got the same person twice. Was transferred repeatedly, hung up on a couple of times. I'm giving them one star as required, but they deserve minus 5 stars.

I called trying to get an appointment to be refitted for CPAP mask, the phone service was horrible! The person who answered did not speak English well enough to completely understand him. He had trouble understanding my name to look up my account. There was bad background noise on the line, etc. After all of that he told me it would take 7 to 10 days for someone to get back to me about an appointment. Are you kidding me? This whole conversation sounded like the service was outsourced. He would not tell me who his manager was when I asked to speak to one, he kept reciting it was policy and nothing more.

I have called the local head administrator about my experience and he never got back to me as promised. I spoke to a person at a later date for the local rep to call me because they could not answer a simple question such as "What are incidents on the machine mean?". I never received a call back. A month later, I called today and was transferred to someone, whereupon the message was they were closed and not open even though it was 15 minutes past the time the message said when they opened. I left a message to call me first thing in the morning (a Tuesday) and no one ever called me back so I can find out any information on being sent new supplies.

My husband has been on oxygen for 9 years. We were living in Georgia at the time and used a local provider. They were wonderful. I could go in anytime with the empty tanks and get refills, no problem. If we needed to talk to someone I called and got right through, no problem. If I needed them to deliver the tanks, no problem. Since moving back to Florida my husband's pulmonologist set him up with Apria Healthcare and that is the worst company we have ever had to deal with. There are no local office phone numbers. If I call a number that I got online I get a screeching fax machine noise in my ear. I have to call the main number and be put on hold for sometimes 45 minutes.

I have a C-pack from Apria for 3 years or more. Almost every time I order supplies it takes forever only to find out they sent the wrong item. When I call I'm generally on the phone for an hour or more getting transferred to different departments. It's so damn frustrating!! I finally went on automatic delivery thinking it would save the long phone calls. Then I got a bill for $400.00 because they sent me more supplies than I need and over the limit for my insurance. I don't know how this company stays in business. If I did my job like they do I would have been fired long ago. Stay away from this company. I'm looking for another supplier now.

We were discharged from the hospital and needed to use a phototherapy unit to treat our newborn's jaundice. The hospital called in the order to Apria and they said it would be delivered by 4 pm, a couple hours after we would get home from the hospital. 4 pm past, we called the hospital who called Apria and they said, "sorry the driver was running behind. It would be there by 6 pm." At 8 pm we still had no unit, the doctor called to see if we had it yet and we said we were still waiting. He told us if we did not get it by midnight we needed to go back to the hospital.

In Jan. of 2015 my Insurance changed. According to their billing on the many calls I made to them they had the wrong or not enough information. Finally in Aug. of this year they seem to have gotten it right. To my knowledge Medicare and my Supplement insurance has paid all expenses. But every month I've have gotten a bill for payment. I call {they say disregard, they will refile} So the last bill I got was for Jan. 2015. This is Dec. 2015. Thought might have things worked out WRONG tonight I got a phone call saying I needed to send payment. So tomorrow we can start over again. If God lets me live through this mess as long as there is any other supplier I will never use Apria for anything. And I certainly won't recommend them to anyone. I don't even get my supplies from them now. So if your doc prescribes anything from Apria say no or find another doc.

I had foot surgery scheduled at the end of the month and would require a knee scooter for several months afterwards. Because they were in-network and I received the name from my health insurer, I called Apria at the beginning of the month. To make a long story short, they said it would be no problem to deliver a knee scooter to me the Friday before my surgery. Instead, I never heard from them; I called them after about 2 weeks to check the status. They said it was "processing." I spent the Friday evening before my surgery and the Monday morning (day of my surgery) desperately calling Apria and to get the knee scooter. I finally stopped, on my way to the hospital, and rented a knee scooter from a local (out-of-network) place because I was desperate.

I would not recommend Apria as they are now trying to rip people off. I used Apria for years & satisfied with service until now. I wanted a smaller cpap to travel with but was told my insurance company would not authorize a new unit since it was not time for a new machine. Therefore I purchased the machine outright. Now YEARS LATER, they send a bill of $58.84 for rental of cpap. Most people in billing are rude and some have even hung up on me after they have verified my account number. Apria has faxed me a copy of sales agreement but still refuse to acknowledge the sale.

I purchased a CPAP machine from Apria on referral from my doctor. After driving nearly an hour to pick up the machine and get some instruction, I got home and found that they had not included the tubing in the package. I then called Apria and was on the phone for literally 90 minutes and was still unable to resolve the problem. I had to spell and respell my name a total of 6 times, was transferred repeatedly and was told there is no way to contact the local office directly. I never thought I would encounter service worse than my local cable company, but I have succeeded. If there is any way possible, DO NOT USE THESE PEOPLE.

I was diagnosed with sleep apnea about 5 years ago and was sent to Apria in Knoxville, Tennessee with a prescription for a CPAP machine and related supplies. Since then, I have replaced different parts of the CPAP (hoses, masks, filters, etc.) with no problem. About six months ago, I got a call from them recommending that I replace "disposable" parts again, to the tune of about $300. I explained to the lady that I had switched insurance companies (changed jobs) and that I needed Apria to confirm and ensure that this would be covered, and that I DID NOT want to place the order if I was going to be out of pocket for any of the cost. I was assured they would not place the order or ship anything until they 1) confirmed this, 2) called me with that confirmation, and 3) received the authorization from me to proceed with the order.

This is very simple. I was discharged from the hospital last October and was put on O2 as needed. The hospital ordered Apria to handle my needed Oxygen supplies. After one month I no longer needed the O2 and called Apria for pick up. My husband in an attempt to be helpful met the pick up man at our locked gate (5 miles away from our home) and returned the concentrator and two portable O2 tanks. My husband was given a receipt by a man in a non Apria marked van. He did not have his glasses so didn't check the receipt.

I've never dealt with any company or company employees so lousy in service or even knowledge of what they are to do. Apria purports to be in the health care industry, but know if they have anything to do with your health care you are in trouble! They have zero concern for the consumer let alone to resolve or help. This is just the start of the downfall of health care. An industry that thrives on inadequacy and detached service with ABSOLUTELY no accountability. IF you have a choice, run from Apria. I don't have a choice...

I received a letter from this company to come to my house to check on the equipment. However when I tried to call them for this reason, I called 3 different numbers in order to speak to a real person and was put on hold for over 40 min. I call the number listened on the letter and the Waukegan location and the Schaumburg, Ill. location only to be put on hold again for over 20 min. I then hung up the phone I wasted over an hour just trying to reach a person to set up a time and day for this equipment. Now all I want them to do is take it away. I will get my equipment from another company.

My rating would be a 1 on this described situation. I've never had any problems until Apria centralized any order request, etc. I've always had my oxygen tanks and all supplies delivered to my destination with any problems. Never any problems at all. In October 2015 I called the central location and was told that due to my order not being 2 weeks in advance that the service couldn't be completed. Due to my brother having major surgery with throat cancer and my mother fell and broke her femur bone I didn't know 2 weeks in advance because we were on a day to day if I could go. I called on October 12, 2015 and was told that they couldn't offer the service because of it less than 2 weeks.

Have been put on oxygen and was told that I had to use 11 pound tanks that has to be pulled around a office. The doctor said he would put me in for a home fill and the Apria said they did not know what that was. So why did they take the prescription and fill out the med care? So they can get money? I feel they are not trustworthy.

They are the worst company to deal with. I had problems getting my CPAP machine. They never called me back when I had questions, and I have never used this before. All they did was ask for money when I already paid. I would tell them I paid, gave them the date and the method and they would say, "Do you want to pay now?" Are they serious? I just told them I paid. When I told my insurance company, they told me that they were not billed yet and I should not have paid. I asked on a few occasions for someone to call me back. I had medical questions; they didn't, so I would call again and again.

I had my foot surgeon send Apria a prescription for a knee bench and crutches. They gave a time frame of early afternoon for the knee bench and ended up at my residence at 7pm in the dark with a knee bench that was not assembled. I was out so my roommate had the man put the bench together outside the Friday before my surgery scheduled for the next Monday. After trying out the bench before surgery, the handle bars came undone and I almost fell off the bench which could have been debilitating after surgery. They sent the same guy back on Monday after my surgery, again he came late in the day, to fix the bench which he did. I also asked for crutches that I have yet to receive 8 days after surgery. I just called and cancelled the crutches. I'm going to get them elsewhere. This is horrible service in my opinion from a company that should be assisting patients with their healthcare supplies.

Apria has the WORST customer service I have experienced in a long time. After 13 years, the last on Medicare they inform me that I am non-compliant. After weeks, hours on the phone… so many that I could name their terrible music... they kept adding things they needed. I would get them and they weren't adequate. They could have cared less and made no effort to assist me. In frustration I told them to forget it and that I would find another provider. I don't know what has happened to this company but I would strongly suggest you avoid them. They no longer deserve your business.

I have been dealing with Apria for over 4 months trying to get my paperwork submitted to get my new BiPAP device for sleep apnea. I have repeatedly had my Dr office send reports needed to document OSA but it turned out I have 2 accounts with Apria one in NV and on in Milwaukee. They deliver my machine in MKE but then kept saying I did not have the proper paperwork. Finally I went to local office and they found out I have 2 different accounts. They merged my records and said everything was OK.

My doctor ordered me a new CPAP machine in May from Apria. It is now December and I still don't have the machine. They have probably called me a total of 20 plus times (including recorded messages after 8pm) and every time they call, they say they are working on it. They have blamed the doctor, medicare, etc... Meanwhile, I wait. This is the last time I will deal with this company.

I have been an Apria client for about 10 years, with severe obstructive sleep apnea, and had been reasonably satisfied. However, since August they have radically changed their phone system so that you can no longer call the local office directly. This resulted in over a ten week delay for me to get a new CPAP machine since the order was routed to someone somewhere who was apparently unable to read the doctor's RX. I called many times and was told initially that the RX was unsigned, and that the second RX did not include my PSI. When I told the woman I was talking to that my PSI was 17 she told me that they only went up to 10. I finally demanded a supervisor who told me that apparently whoever looked at the first RX did not read it all the way to the bottom. He told me that my case had gone to specific worker -- who he emailed and asked her to get back to me. That took another three weeks. But I finally got my machine.

Medical Equipment. Used their products for two years, but was always dumbfounded at the lack of customer management or tracking capacity, plus offended by their calls every two month to encourage unneeded replacements where they tried to gain unnecessary insurance-covered orders, and then lost or garbled any order when I occasionally responded. Reported the sales practice to insurance co. Staff polite with apologies but not useful in solution sense and did not know their organization or products. Failed over 6 months of my calls concerning changing insurance. Almost never were able to find previous phone or fax correspondence and then said they would get back to me, and NEVER did. I always had to call and find out their lack of follow-up. The same happened with my physician, who was trying to assist.

We've used Apria for 20 years and up until the last 4 months haven't had an issue with them. Had to file a BBB just to get a hose and filters for the bi-pap that blew up less than 2 months later. Since then it's been a constant battle to get a new bi-pap machine through them with them making excuse after excuse. The latest is a Compliance download. The client's insurance doesn't require that. The Client is using an old bi-pap that is hers. It gets hot, fire hazard. They don't care. Folks search elsewhere for medical equipment.

My doctor sent over a fax for new supplies for my Cpap machine. The rep let me think they would bill me for my co-pay. They didn't and they cancelled my order. Went thru process again, about 2 hrs on the phone, they couldn't see the prescription and I described the headgear which was a newer style and the idiots sent the old style which was not what the doctor order and I described the headgear in depth and they still didn't do the order correct. The only good thing, it came Friday night instead of 7 to 10 business days, by UPS and I have to wait until Monday to call Apria -- of course they already billed my credit card and insurance. I WILL NEVER DO BUSINESS WITH THEM again. My insurance agent found me a company in Chesterfield who accepts Humana -- another unhappy Apria customer!!

I am almost 70. Have lived a very full life. I have worked in or around the health care field for over 60 of those years. I wish to be fair, but this company should not be in the health care business. In fact, they should not be in business, period. They are a shining example of ineptitude in every way. The physicians in my area absolutely abhor working with them and customers are constantly frustrated. Unless your insurance gives you no other options, run like hell to get away from these people as fast as possible. The inefficiency of their whole operation defies description. They are after one thing and that is the money in your pocket.

I have temporarily relocated to Texas for possible lung transplant. Because my current O2 provider is only services my home state of MO, I was looking to change to another company that services nationally. I have been trying to get set up with Apria for almost 2 weeks now. I have called every day trying to get verification that they have received my new doctors order. I was constantly being told that they have not received them. I would continually verify the fax number with customer service agents. I would then hound my doctors office about re-faxing. Finally yesterday I was able to reach a customer service person that told me that Apria has had nothing but trouble receiving faxes on the main fax number. I was then given an alternative number in which I provided to my doctor.

First dealings with Apria Healthcare was when getting my bariatric bed out of the Birmingham, Al office. A regular hospital bed was delivered to my home. I immediately knew it was a standard bed and tried to refuse it and was told it was rated for up to 450 pounds which I knew to be untrue because no one else had regular beds rated above 350 pounds. Since I was expecting to get what was ordered my bed had been hauled off that morning so I either took it or had nowhere to sleep that night. That bed was too small for my size much less weight. I am 6'3" tall and weigh 402 pounds. That first bed broke numerous times and I continued to request the correct bed and kept being told it was a bariatric bed.

I'm having foot surgery on Tuesday, November 24th, and will require a HurryCane (3-pronged cane) for my recovery. I called the local number listed for Apria on Tuesday, November 10th, and got the national customer service line. I gave my info over the phone and let them know I was having foot surgery on Tuesday, November 24th, and needed my cane no later than Monday, November 23rd. I then tried to fax in my script to the number they gave me. The fax failed, due to an error on your end. I tried faxing the script again on Thursday, November 12th, and it finally went through.

I have never dealt with a company before that does not bill your insurance. You have to do it yourself. This is 2015. They send me bills they cannot even explain. Then they say "sorry we cant help you." I think they take advantage of elderly people then threaten you if you cant pay.

Three years ago, my CPAP doctor sent me to Apria. I bought the machine. There was no follow-up service, or in home service even to start with. A month ago I called to order a new hose, mask, etc. The girl said fine, and I waited. It never came. So I called to see what happened. This girl said I have to agree to leave my card on file for future shipments. They will decide when I need more parts and charge my card. Since I wouldn't do that, they wouldn't sell me the parts I needed now!

The healthcare facility dictated Apria as the company to supply this wheelchair. Upon trying to return it, all i got was the run around. Took me several calls. Finally after requesting a supervisor, I got through to them to get the piece of unused equipment picked up. Second issue: they sent the bill to the incorrect address, so... It was not paid. They have a robo-call system threatening collections. Once again I tackled their queuing system to get talk to the billing department. After several more calls, I got to a person. Then the last issue: they do not accept American Express! They make an unpleasant healthcare experience worse.

I am going to visit my daughter in another state. I called to arrange for vacation oxygen and was informed that their vacation program changed and the charge to have the oxygen concentrator brought to my daughter's home would be $295! How are people supposed to be able to afford that? This was supposed to be a "service" and "advantage" of going with a national company! I was forced to use this company and I hate it. I'm supposed to be on liquid oxygen per my doctor's prescription and they have taken it upon themselves to put me on a concentrator instead.

I am the POA and caretaker of an elderly aunt who is currently wheelchair-bound. She has been in the same wheelchair for over a year and it is really starting to look run down and worn. I called Apria Healthcare and AFTER 9 weeks of daily phone calls, I finally get an appointment for someone to come and assess her current chair and hopefully provide a new one. This past Friday 11/6 was supposed to be the appointment - I took day off work and spent with my aunt at her Assisted Living, waiting.

I was referred to the wound clinic at Penrose Hospital for a wound vac to help to close a wound from a hernia operation, that would not close up after repair and had to go back to repair the repair. It still would not close. I finally got the vac on. The first night I had to call Apria to find out how to get it started again. It quit again. Went back several times because the vac would not work right. Several nurses worked on me trying to get the vac to seal and work. We finally got the nurse from Apria and a rep from them to come to hospital on the day I was discharged from the clinic.

I was in the market and need a portable oxygen concentrator and they said they would let me have one if I would let them supply me of all of my oxygen needs. I thought that was fair enough and I let them set me up with oxygen tanks and a big oxygen concentrator and my insurance approved me getting one. I waited about three weeks and I got a call to pick it up in Knoxville and I drove there and went in and they wouldn't let me have one, so I told the guy to send someone to pick up the equipment and if they don't pick it up I will throw the equipment out in the yard. I will not deal with liars...

I was put on a CPAP in April of this year. My insurance at the time agreed to buy the machine instead of renting it. In July, I changed insurance so that left me with an account was at a zero balance and they even have it on their own computer notes. When went to get replacement supplies they are trying to charge me an addition 149.00 because they failed to get a ok from the previous insurance company. In addition they didnt report the amount of what I paid out of pocket to my old insurance which would have covered my deductible all at one time.

Order a TENS unit from this "company", Apria Healthcare. They said it will take 3 to 7 days to get it. First day said prescription was wrong. After faxed the prescription 7 times they said item was in back order. 28 days later after 9 calls they said they shipped item by FedEx. They provide a tracking number that did not work with FedEx. At the end I have to cancel the order and get from another company. Now they are trying to charge my insurance company saying that they shipped the unit and they never got it back. They don't have a valid tracking number that proves that this people are really unprofessional and a bunch of liars.

I have a ResMed AutoSet & Elite positive airway pressure devices H5i heated humidifier basically untouched! I could probably get it to you pretty quick and I have GOUT! Some people don't realize the importance of quality customer service with consistency as well. It's grab the big bucks and HAHA! Well I don't have supplies but I'm here from SC taking care of some family business and ended up with this machine, I'd like to go home so any reasonable offer will probably be accepted, but please keep in mind these are around $1000 bucks new and SC is a long long ways away! Please feel free to email me at **. I will check my emails throughout the day.

The only reason I'm giving them a 1-star rating is because there is no 0-star. I truly am surprised this company is still in business. I find their overall business performance to be quite arrogant (and not in a good way) - not addressing the needs of their customers. I have had a CPAP and O2 generator for several years. When trying to order CPAP supplies, it's like whoever packages the supplies is a total incompetent - I have yet to receive a correctly filled order (improperly sized face masks, miscellaneous supplies I did not order, wrong supplies etc). I have even sent materials back and threatened that if my order was not filled properly I would not pay. When it comes to my O2 generator, they tell me when they will be coming out to service it - regardless of my schedule.

I called this company because they are an approved company for medical supplies. My son needs a nebulizer because he has chronic asthma. I was told by the doctor's office that I could order the machine and would be billed for the patient responsibility amount. I called to order and was told I had to make a payment over the phone or I could pick it up and pay then. The nearest pickup location is an hour away.

Several years ago, I ordered a new BiPAP machine from Apria. It seems they got behind in billing Medicare. Medicare doesn't "buy" BiPAP machines - they "rent" them for a year, at which time they are assumed to be paid off. Well, Apria failed to bill Medicare by the billing deadlines for several months, and Medicare refused to pay them. So instead of billing me, which I would not have paid anyway--their problem, not mine, they referred the amounts to a collection agency!

This company is an embarrassment and should not be used. Humana and other companies stop using this company because they are unable to deliver basic services and you must wait hours on phone calls to get assistance and they be transferred. The bill you for everything and that is about the only thing they do efficiently. I have ordered ileostomy supplies for several months, which has always been a long wait and always issues, for my father. I just got off the phone after an hour and numerous phone calls telling me they don't have those supplies. I finally got a supervisor who said, "Oh yes we can order those". Wow, what a horrible company.

I called just to order the small white CPAP filter and the customer service rep talked me into replacing both filters, masks, headset, hose, and water chamber and that it would only cost me $42.96 so I ordered it all and they billed me for $42.96 and 26 days later Apria took $171.84 out of my bank acct without my permission or contacting me. When I called Apria they just said, "sorry that's your deductible and we will not refund your money." When I placed my ordered I stressed with the lady, "will that be all," and she said, "Yes just $42.96. Your health coverage will take care of the rest." They won't refund my money. How can they just take money out of my account without my consent? Be careful with this company. They will rob you.

My doctor ordered a lightweight, large wheelchair for me. Although Kaiser was my provider, I was also covered by Long Term Medicaid, which paid for several of my services in full. It took 6 weeks and many phone calls to receive the correct chair. Even after they told me they didn't have the one I wanted, sent me the wrong size and generally gave me the runaround. We ended up having to move to another state, and I contacted my Medicaid coordinator as to what equipment needed to be returned (also had a medication dispenser, oxygen concentrator, and life-alert service). I was told that I needed to return everything except the wheelchair, that it was mine because Medicaid paid for it.

I'm currently on hold with Apria as I'm writing this review. So far I've been holding 37 minutes and NO ANSWER. This happens every time I call! Supplies are never correct when delivered. Some months they haven't even delivered supplies! Not a great way to treat my ventilator dependent six year old!

I can't bear to go into all the bloody details of dealing with the Kafka World Central that is now Apria's dumping ground for all customer requests and needs. I've been an Apria customer since 1995. It was a simple, no-trouble relationship in the days when you could call or go into your local office. Now, over the past year or so, calls to your local office go straight through to "Kafka World Central," a behemoth that would test the patience of Job.

This is by far the Worsttt company I have ever had to deal with. I work for a large medical firm in Primary Care and unfortunately we have to use them for our patients who have medicare insurance. I have faxed multiple orders, notes and even called the office to confirm receipt and ask if anything else was needed. Patients have called multiple times to check on their order status and they continually say they are still waiting for information from the Dr.'s office which is not the case. One example: I had a pt recently come in for a physical and informed me he hadn't heard from them and the prescription was sent over a year ago. I gave the phone to the pt when I called their office and they told him the type he was looking for was discontinued. They never contacted the pt or our office to let us know. Not good business at all.

I have been waiting for my cpap machine per Dr. **'s office. They have sent the required information to you. But the past few phone calls have been about paperwork that they have sent to Apria.

I choose Apria to provide my CPAP equipment when I was diagnosed with sleep apnea. I had no problem getting the equipment, it was when I was trying to return it that the problems started. If I ever got Apria on the phone line, they would actually disconnect me after getting the purpose of my call. I finally took the CPAP equipment to a local office and took a picture of it sitting on their counter. That is how much I came to distrust this company. Now they are billing me for $44.48. Which, I feel I do not owe as this was during the time I was trying to return the equipment. When I answer the collect phone calls from Apria, they actually hang up, just like when I would try and communicate with them when I was trying to return the equipment. Is this the way a Healthcare Company should be run?

Once again, I am very frustrated with Apria. They left me a phone message that my bill is going to collections. I called the number they asked me to 4 times today. Each time I called I was given my position in line... Each time I was between 1 & 4. Every time I thought I was being connected, I got a busy signal & my call was dropped.

This company is a joke. They have called me 5 times asking me if I needed oxygen and each time I told them I don't use oxygen I needed cpap supplies. Today I got a call telling me they were delivering my oxygen supplies. Complete and utter morons.

This is a horrible medical equipment company - DO NOT USE! My young son had to wait in the hospital an extra 2 weeks!!! Waiting on this company to deliver his respiratory equipment. Delivered NUMEROUS wrong items!!! Ridiculous long hold times when you call them!! Charged the wrong amount on my credit card!!!

I have been trying for 2 weeks to get the accurate filters for my Nebulizer Machine and they keep sending me what they "have on hand" which are not the correct filters for the Pari Trek S Nebulizer Machine that I have. I spent 20 minutes on the phone with the Kansas City Office which sent the wrong filters to let them know that I needed the "sand-stone" filters for my machine, they did not have them in their inventory so they had just sent what they had in stock when they sent my solution. Well these filters are "foam" not "sand-stone" and will not work in my machine. They gave me the number of my local office and told me to call them 'cause they usually carry different inventory, I spent 29 minutes of the phone with them with the same results.

I called to find out why they didn't deliver my oxygen equipment. I had to wait 55 min to speak with a rep. They then hung up on me. I switched companies. They were refusing to send them the info they needed, they need to have their license pulled.