Apria Healthcare Reviews

I registered with apria.com so I could order my CPAP supplies. When I try to log in I get authentication failed... So I tried the forgot password and when I entered my email address, it says it is not right. Then I tried to register with the same email address and it tells me that that email address is in use... Of course it is, it is my email address, but I can't log in, no matter what I do. What is up with your website... It is so frustrating. I am ready to find another source for my CPAP supplies.

Apria Healthcare is great right up until the time you find out that the supplies they automatically send you are not free nor were you told about them when you picked up your machine. It is not until you have received a couple of these deliveries before you see what they cost. I do not pay for anything I did not order! I am trying to return the BiPAP machine because I do not use it. The website tells you to make an appointment to return but they do not call you back. Then when you do get a hold of them they tell you that you cannot return without a doctor's consent letter. I do not use the machine and my insurance company nor myself are going to continue to pay for something not being used.

I rented a CPAP machine which my health insurance covered. When my health insurance ended due to my job loss APRIA waited for four months to bill me for four months of rental at $600 per month for a total of $2,400. I immediately returned the unit and paid the full amount due. APRIA told me this settled my account in full. After six months I now have received another bill for $1,200 for rental fees for months prior to my loss of health insurance that APRIA neglected to bill my health insurance company. It is too late for the health insurance company to pay the charges because the charges were for six months ago. APRIA should be prompt in billing for services instead of holding customers responsible.

OMG... In trying to arrange a medical necessity travel from Florida to Michigan for my father, I have lived 5 days of Bill Murray’s Groundhog’s Day movie!! Between the incompetence of Carecentrix and the rep Lauren from Apria, I have seriously doubted my faith in humanity. Automated phone purgatory, nonexistent faxes, promised return phones that never took place, reps that continually speak over you, everyday a new customer care advocate that promises to solve the issue and never does- even promises that the issue would be elevated to service department and manager attention still nothing resolved.

On my last doctor appointment, on February 4, 2019. I was told that I needed to start using oxygen. My doctor told me that they would call into someone to supply me with the necessary equipment. On February 7, 2019, I received a message from Apria Healthcare telling me that they needed to speak to me. I returned their call and was told that another representative would be calling to set up delivery of the equipment. I received a call back later that day telling me that the items had shipped and I would be getting a delivery on Monday, February 11, 2019. I explained at that time, that I would be out of town at my daughter’s residence in Colorado that day and that I did not have phone service at that location Victor, Colorado. I gave him the number for my sister who lives in Goodland, Kansas (where I live) and asked him to call her to set up delivery.

Received several calls today. The first one was to say they needed a face to face evaluation from my doctor but that they had already requested it and just wanted to let me know. 2nd call the guy told me I owed them $60 which was my 20% co insurance amount. I told him I wanted to call my insurance company and verify because I had another company who never mentioned any payment. 2 hours later some lady from Apria called me, told me that I hadn't met any of my deductible (not true I'm pregnant with twins and believe me I've been to the doctor more than a couple times already) and that I actually would have to pay 100% of the breast pump cost myself. Something seems extremely fishy. I won't be giving them any of my information.

Apria refunded my money yesterday, and are working with my new insurance to get me re-approved. I am so grateful to Casey for making this happen! She was very courteous and helpful. When I received the check in the mail, I was overjoyed!

I have been dealing with Apria since 2011. Around 2016 I switched insurance providers (not the first to fall victim of this I see). And continued to order supplies etc. Suddenly I get multiple pulls on my bank account and credit cards. Repeatedly I would get collection agency letters (but no actual bill). Every time I would call to place an order, I would complete the order and then the rep would say I have a balance and so of course I would add that payment to my order and assume things are good.

Oh where to start? I received a tens unit through my insurance through CareCentrix who got the equipment from this company. You sent a bill of over 1600.00 to my credit report because you said my insurance wouldn’t cover it anymore. After months of fighting with you, my insurance, and CareCentrix I finally got the help I needed yesterday. Turns out you never got a preauthorization from my insurance for the tens unit before sending it to me. Now you are trying to do balance billing which is illegal! I called again today and you are once again trying to put it under review which can take up to 45 days!!! This company is an absolute joke! I see an attorney in my very near future!!!

Called and was on hold for a while. Got a rep that I couldn't understand and had to ask this rep 7 TIMES to transfer me to someone that I could understand because his accent was so heavy. Unbelievable!!! So they transferred me to a US representative and I was holding for 15 minutes and when they finally answered it was another person who I couldn't understand. Apparently the first person I talked to never transferred me to a US rep but instead put me back in the queue line. Are you serious!!! This happens every time I call so I try not to call if I don't have to. You need to seriously improve your customer service or you will continue to lose customers. I will make sure that I tell everyone I know about my horrible experience. Don't bother replying as it is obvious to me by all of the horrible reviews that you have received, that you really don't care!!

My husband was diagnosed with sleep apnea in 2008. Apria was the company our insurance chose to go with for his equipment. After almost dealing with this company for 10 years, we decided to go elsewhere because we had moved and didn't have an Apria office close to us. We drove an hour and 1/2 away to return the equipment. And thought that was the end of it. NO. 6 months after we returned it, we started getting bills from them. When my husband called, they said they show no record of us returning our equipment. It's been over a year that we returned it now. We no longer have the receipt showing the return. So now what? We're supposed to pay for it the rest of our lives??? After 11 years, shouldn't it be paid off anyways? Seriously ridiculous! I will never recommend this company.

You will think the wheelchair is yours to keep, but upon looking at the contract you will see they are charging your insurance a ridiculous rental fee. If you change insurance you will be responsible for paying those rents. Get rid of it or get one online. Much cheaper and yours to keep as low as 100$ and you get it over with this big scam.

I was prescribed a wheelchair following a leg fracture that occurred June 2018. My insurance Aetna was billed every month since then. January 2019 our insurance changed but was still with Aetna. A week ago I got a call from someone overseas saying I had no insurance, I explained the change and gave him the new ID number. Today Saturday I checked my online account and Apria has debited $478. I was not informed of this and am very upset that this was done. I cannot contact anyone at my bank or the company until Monday. So the insurance has paid for 7-8 months and they want me to pay this??? I have read the other recent reviews and this company needs to get their act together fast. I am very upset and needed that money for other things, damn you can get a wheelchair at Walmart or on Amazon for $150. I want answers!!!

As a physician, I have had many complaints about Apria from patients over the years. Not until I became a patient, myself, did I see how bad this company really is. Phone calls go to India - poor understanding of language, culture and geography. Took me over 4 months to get correct supplies and many hours on the phone. When supplies did finally arrive they were the wrong ones. Many more hours on the phone and I received more of the wrong items. Impossible to get a hold of anyone in the US. Then, to make matters worse, I started to get collection calls (from India) over the billing that had already been paid. The only thing they did quickly was to bill my insurance company (again for supplies I had not received). I would strongly advise you to talk to your doctor or insurance company for another vendor. I know I am.

Be aware - they outsource all of their customer service overseas, the people I have been dealing with are either unable to comprehend simple English or just plain stupid. I think that is a criteria to work there. My husband was non compliant the first 3 months so Care Centrix stopped billing us and now Apria is billing us direct. Fine, no problem, called them for a payoff, they said NONE of the payments that I made to Care Centrix (over $500) would be applied towards the machine! Is this even legal? I'm returning the machine and buying it outright somewhere else so I never again have to deal with all the people involved with my husband to be able to sleep! This company needs to do a serious overhaul with their CS dept just like Comcast did a few years back, that was the top worst company to deal with. Now they are a lot better.

Unbelievable - would never do business with this company. I needed to order a CPAP machine in December and was told by my insurance company that it would be paid in full (my out of pocket for 2018 was met), as long as I use an in-network provider. I did a search for in-network providers and was given Apria Healthcare. I followed the link to their website from my insurance page and was directed to Apria.com. I called and spoke with a representative and was told that they didn't "deal with insurance" so I I would need to submit it to Aetna myself - not a problem since I knew that I would be reimbursed at 100%. She told me I could order over the phone or online. I was still on the Apria.com website with the Apria Healthcare logo and simply clicked on the "shop Apria Direct" tab to purchase my machine.

My husband was referred to the Apria Roselle location by his doctor and because a participating provider of his insurance. During his appointment with respiratory therapist she rushed through the demonstration. She wouldn't let him ask question. Kept saying wait to the end. She gave him a mask and didn't let him see which worked best. She only turned machine on and off. Didn't wait a few minutes to see how he felt. She mentioned that we had thirty days. Then she said she had no time because she had another patient waiting. Needless to say my husband had problems right away. He felt congested, filled up with mucus and couldn't breathe right. I made several of them. Kept insisted these symptoms were impossible. Said to adjust humidity, ramp time and stated he wasn't giving enough time. I said he feels awful with it and can't leave on.

This is the worst company ever. We're being charged for stuff that we were told would be covered and was questionable if we even needed. It took them two weeks to deliver everything. Customer service reps could care less about resolving any issues. I was told there was nothing I could do. Pay the bill or let it go to collections. Really, a $22 dollar bill? OK, if that's your attitude. You can deal with that process instead of trying to correct this matter with the family. The worst part about this is they'll probably spends hundreds of dollars trying to collect the twenty and end up getting to write it all off. Talk about a screwed up system. No wonder they don't care about their customers.

Today I got a call from Apria healthcare. They said they were coming to pick 2 pieces of equipment. One from 2016 and one from 2018. I did not know what they were talking about so I called. They said the equipment was being rented from my insurance company and since my husband died on December 29 they had to pick it up. I not knowing it was being rented gave it to Goodwill along with lots of others things of his. Now they are saying I have to pay for new equipment and they will not take credit for what the insurance company paid. REALLY!!!

Updated on 02/13/2019: Yes I was contacted and no progress was made. Apria insists insurance will not cover a home and portable oxygen unit. They claim they are duplicate machines. This is untrue since my pulmonologist said the portable concentrator is pulse activated NOT continuous flow. I guess Apria has a medical degree too! Worst customer service, unwilling to help, they all read from a script.

Every single time I order my oxygen refill, I get told I will get a call the morning of delivery. The first call (recording) says delivery between 9 am - 1 pm, then 2 hours later another call (recording) comes saying delivery is changed to 1-5 pm. Then around 4 pm the third call (recording) comes saying the delivery time is now between 8:30-9:30 pm and subject to change. You can’t talk to anyone and if you call, you are told there’s nothing they can do and delivery can go till 1 am.

Updated on 04/02/2019: I initially posted a review regarding the lack of customer service on February 5, 2019. It was resolved (so I thought) on February 11, 2019 when I spoke to Amanda who authorized a 20% discount if I would pay the balance due that day. She was also the first person that could fully explain why I was billed at the amount I was along with assuring me that payments made by my former health insurance company had been applied.

This company does not and will not provide a local contact for direct support questions or assistance. After picking up the BiPAP machine for my wife, we had problems adjusting the full face mask the Dr. ordered. Instead of giving us help with the ordered mask, they shifted my wife to a nasal mask. They put the mask on her but never ran the machine (which I brought) so we were startled by the noise the nasal mask made. The doctor ordered a reduction in the pressures to help her adjust to wearing the mask.

Been trying to get a CPAP replaced after mine stopped working. Between Cigna, Care Centric and Apria they have wasted 4 weeks and I still don't know when I will get a CPAP. I have severe sleep apnea and am so frustrated that I am beside myself. They are not interested in my health but only their billing and insane approval process.

Me and my wife have been on the phone many times to get these overcharges fixed with no help! Just got another bill today for over $200. I haven’t bought anything from you for many months! I have insurance that pays 90% of my bill! But you keep turning it in to the wrong insurance company. Calling the Better Business Bureau soon if not fix and with a refund made to my credit card!

My father has been dependent on Oxygen for a few years now and we've been annoyed with Apria since day ONE, mainly because delivery appointments are rarely kept, they are often missed, not just once, but multiple times. My father can be waiting up to 2 weeks for a delivery that should have happened 2-3 times. That is completely unprofessional, seeming that someone has to be home for the delivery people are arranging their lives for these deliveries.

This company is the worst transaction I ever had. They lie too much to the patients. You need to call them at last 6 times and still my supplies not coming. Poor customer relation to the patients. Their reviews all over is so poor. They need to be reported.

This company is SOOO bad with customer service, unreliable deliveries, picking up DME (after I was told it was only a rental...never knew my $20 TENS unit was a rental.) (Hard to return something without a place to send it, a number to call or knowledge it was a rental.) They have scheduled the pick up for Tuesday and still on Friday...no one has come by!!! They charge outrageous fees (contractual with insurance companies). My TENS unit (mind you, the VERY EXACT same one) is $16.95 on the internet! Why then, do I not know it's a rental that you will charge my insurance company $28.00 a month for 10 months???

I had a CPAP machine from them, that was not functioning to my benefit. I tried multiple times to contact a customer service rep to help and could never get anyone on the line and left on hold forever. I returned the unit and cancelled my service. They contacted me 2 months later, saying that I have an open bill of $49. I paid them, just to get them out of my life. It is now 7 months later and they are trying to collect another $28 from me, saying that I still owe them money from March 2017. This is a scam company and I would never recommend them to anyone or trust a referral to their company. They are completely unorganized and a fraud.

I have had four scheduled appoints in the past two months for them to service my equipment. They still haven't showed up. Wasted a lot of time to reschedule. They don't call and apologize. For not coming. Terrible customer service.

I have had Apria just over a year and everything was fine for the first 6 1/2 months. In June 2018 I get a bill stating I owed 2 months payments of 33.64... I called BILLING and spoke to someone I could barely understand... The number I have is SUPPOSED to be the Minster, Ohio office but when I follow the menu I get someone in Indonesia or some overseas company that barely speak English and you have to KEEP repeating to them or asking them what they said... Long story short I paid my bill and there was a rate increase I was never notified of... My original bill was 24.81 per month went to $33.64 per month. They are claiming I OWE 2 months @ $33.68 per month... I paid what I thought was my bill of 24.81 so the way I figure I owe 2 months difference between $33.64 and $24.81 which is 2 months @ $8.83 not 2 months @ $33.64. You are the worse company I have ever dealt with... And I WAS in Customer Service for 30 years.

My doctor put in an order for CPAP machine and supplies on 1/9/19, today's is 1/29/19 and I still haven't received it. I have never received such poor customer service from any company as I have with Apria. Reps are hard to understand, they call me and say machine is ready to be delivered, they are all overseas, they keep saying, "Oh this one" as though we are talking about multiple orders and do not have any compassion for their patients. I have been lied to over and over again. I was promised an email of a contract I needed to electronically sign and send back before they could deliver machine.

I have been attempting to order a CPAP machine, and I have never been so appalled in all my life. "Customer Service" is the worst I've ever experienced. Reps call me 3 times a week and ask for a return call. When I call back, they ask why I have called. I say "I don't know. You called me." Then they ask for my address and date of birth and then mumble and stammer things that no one could ever understand. Sometimes a call with them will end and a few minutes later I get another call from someone else, again to verify the information I just gave someone else. I ask what the status is of my machine and can't get any information.

Apria is by far the worse company I have ever dealt with in my entire life. They have had numerous billing errors with my insurance company over the years and you can never connect to a representative in the US without being placed on hold for almost an hour each time. I had finally decided I had enough and told my doctor to switch medical supply providers. Apria continued to send me medical supplies I had NOT ordered and I was NOT on some auto fill plan either. They fraudulently charged my insurance company as well. After attempting today to resolve the issue one more time and spending another 1 hour plus on hold with various reps in the Philippines, I simply said screw them and threw my bill in the trash. DON’T EVER USE THIS COMPANY OR PROVIDE THEM YOUR CREDIT CARD NUMBER OR HOME TELEPHONE NUMBER. THEY ROBO CALL you practically every day.

My husband and I are both active duty when we started receiving our CPAP machine. Everything was fine until Oct 2018 when we received a bill. After calling Apria and Tricare we had to fax over a claim to Tricare. Again we get another bill the following month. I have dealt with this every month since Oct. Not sure how from Feb till Oct everything was fine. They say they support the military but wow I feel like we have to do their job every month since they are so incompetent. Every time I call Apria it is never anyone I can understand and I get the run around. They will try to get your credit card info but DO NOT give it to them. Go elsewhere for your medical supplies. Seriously run. If I could give negative reviews I would.

Apria sent a bill to my ins in July. They filled out the statement wrong & was denied. In Sept they took $179.00 out of my credit card. I told them NEVER do that... Finally between BCBS & I calling they resubmitted & was paid. 12/18 STILL WAITING for them to send me my money. 2/19 I if I call they say "it is coming".

DO NOT give this company your debit or credit card number for anything. We had meet our out of pocket max with our insurance. I told them this day one but they would not deliver oxygen without a card on file. I told them not to bill my card, well they charged us. Then they did not post the entire payment with my insurance. Apria billed my card on 10/19/18. The charge was posted to my account on 10/27/18. Claim was sent to insurance on 11/27 with notation I paid $3.80 when they actually charged me $32.53. Insurance claim showed patient responsibility $0.00. My insurance returned the $3.80 to us. I called Apria at this time and told them we did not owe them. They needed to refund us since we meet our out of pocket. They say they needed to review with Blue Cross. Then on 12/18 we received a paper bill that we owed $6.76.

My husband is using a CPAP machine rented from Apria. They're trying to bill us almost $500 for not being "in compliance with the use of the machine." The last two months my husband was definitely in compliance. They're trying to say he uses the machine less and less every time I call. It's such a scam. You get the run around. They read off scripts. It's a terrible company to use. Rent your CPAP machine from someone else. I can buy one for almost the price they are trying to charge us for.

This company is incompetent----too long on hold at least 15 min. took 6 mos. to get them to give the CORRECT fax # so the dr. could send the required documentation-they were so vague on what they needed the dr.s office had to call 3 times.--If you want reasonable, competent service please go somewhere else...

This is the most incompetent company I have ever had to work with. After faxing my prescription for my breast pump, I received five different calls from overseas specialists all wanting the same information to set up my order. After two weeks, numerous calls to my doctor to get the "diagnosis" and a 3 way call from my insurance I was able to finally put in an order for my Medela breast pump. Even though my insurance covered the pump at 100% I was still forced to give them my credit card info for the order and had to fight to choose my own brand of pump.

Apria's customer service is appalling. Its local office rushes to get a new patient out of the office, with minimal instructions. It has no direct line for questions or follow-up. Patients are referred to a website for supplies, but once ordered, don't arrive. Calling the service center doesn't help, as it's located in the Philippines, staffed by the inept who can't answer even the basic questions. Apria is so bad the local sleep center has stopped referring patients to Apria, and I have filed a fraud complaint with Medicare against Apria because supplies ordered, and supposedly paid for by Medicare, never arrived after a month.

I use a CPAP and my insurance approve replacement masks every six months. Over the last two years, most of my orders have been filled incorrectly. Apria has double billed me a couple times and I have gotten my money back. In November 2018, I redid my usual order, and approved for them to bill me $23. When I checked my bank statement, they had taken an additional $111. They billed my insurance incorrectly and refused to correct it. I ended up doing a 3-way call with my insurance and Apria. Apria admitted it was their mistake, and that they would refund my money.

On May 8, 1918, I had surgery on my left leg to heal a wound that had split open after sutures failed to hold. Apria was to deliver a Medvac battery-powered unit so I could leave the hospital. It did not arrive until the following morning at 6:30 a.m., May 9. I used the device for four weeks and returned it in good condition. Apria billed Humana for services starting May 8, and sent it to the wrong doctor for approval. It was rejected. Re-submitted it again only to be rejected. Never called or emailed me for more information.

Hi everyone! If your CPAP supplies come from Apria, I would suggest running. I had a prescription for CPAP supplies called in by my doctor on Dec. 20, 2018. They never arrived so I called Apria about two weeks later and was told that my account was put on hold for the rental fee of $16.50. The due date for the $16.50 was January 15, about two weeks in the future. The statement date was December 25, 5 days AFTER my prescription was called in. I finally got the bill so paid it on or around Jan 10. I made the mistake of assuming that my account would be taken off of hold and the supplies sent.

I ordered a CPAP and was told my insurance deductible was not met so I had to pay $309.79. OK, I paid and received shortly thereafter. Told would have a $10 per month rental fee for 10 months, ok. Forward 4 months, receive explanation of benefits that says Apria billed my insurance $874.72 and my member rate is $55.00 and "the provider has agreed not to bill me for the difference between total and allowable amount". WHAT? So why was I charged $309? AND, if I paid $309, why would they bill my insurance the full $874?

i'm on a very strict budget due to disability. On the 16th I stop to get something to eat. Afterwards I go to pay on my Visa and it was declined. I looked up my account and Apria took out over $120 for what was to be a $30 bill. Had no cash... Needless to say I was pissed. Customer service said they had no card on file to take out funds. I told them bs. They didn't want hear it and the next day they took out the $30 that put me into negative funds. Got 37 NSF charges from the bank and still Apria have no thoughts of fixing issue. Do not use this company!!! I didn't even want to give one star but had no choice.

The 02 oxygen concentrator was picked up by Apria in September and an O2 concentrator portable was left. I receive a bill every month for 02 concentrator portable and charges for the 02 concentrator which was return. Spoke to the local Apria store and she said they can still charge me. I don't expect to pay for a 02 machine I don't have. I am ready to call attorney general, Better Business Bureau and Medicare. This is a ripoff.

Apria furnished me with a portable oxygen generator about 6 months ago. They were very prompt and efficient when doing so and I was extremely happy. Just recently this machine abruptly quit. I called Apria's local office and they told me that either I could come to that office or they would send a driver to my home immediately with another machine. I opted to go to their office to pick up the machine. From the time my original machine quit until I was home again with new machine was less than an hour and a half and that included 45 minutes driving time. This company has shown me customer service that is over the top and I can't say enough good about them.

The DME company does not go into hospital once patient is to be discharged to service their own machines. Plus there is a lack of communication within the Harlingen office and main 1800 number people. They don’t give you statements and no courtesy call when they're going to charge your card??? I do not recommend.

Contacted customer service. Representative was difficult to understand due to accent and rapid speech. Asked to speak to a supervisor after 22 minutes. On hold for 15 minutes. Was not connected to supervisor, but another customer service representative who could not explain why automatic bill pay went from $15 to $65. After 10 minutes the rep hung up on us. Called back and asked for supervisor. Put on hold for 15 minutes. Gave up. Worst customer service EVER!!! Why can a rep not explain why a bill increased from $15 to $65?

Been working with this awful company to resolve a $16 balance since 11/17. They admitted they forgot to bill my insurance. I have called them numerous times. Today I was put on hold for one hour just to get transferred. Then the lady said give her 5 minutes. Another hour later and she had not come back. Guess it was her lunch time. Three hours later and I have gotten nowhere but on hold. One guy said, "It only $16 just pay it." You guys suck and should be paying me. I dare you to send me a survey.

I've been dealing with Apria's CPAP supplies team for over a year, and during that time I've had to call them dozens of times to correct problems that their incompetence has caused. I'm truly amazed that they're still in business.

Was supposed to receive a CPAP machine in July 2018 with Medicare and Blue Cross secondary... Despite repeated phone calls to Apria and my physician, the order wasn't completed until January 14, 2019... And the CPAP machine was missing the connection hose so totally unusable...and no local contact number available. I will be contacting Medicare to get this company removed as authorized supplier.

My father is on a feeding tube and they sent the wrong apparatus, and three separate times throughout the day I have called them about trying to resolve the issue to no avail. Going through the introductory directory was a headache enough, only to talk to one person several minutes later to be redirected yet again for calls that have spanned over 30 minutes. "We're glad you called and we'll be with you shortly."

I was using a CPAP machine that was rented to me on a monthly basis following a prescription from my doctor. Apria billed for a month or two and then immediately billed for full payment. I called Blue Cross and they agreed to pay for full unit and did pay for full unit. Apria KEPT billing for the FULL price for another 12 months as if they were sending me a new unit each month!!!

I was using a CPAP machine that was rented to me on a monthly basis following a prescription from my doctor which helped with my sleeping. That was the good news and now for the reality it was a well used machine when I received it and I used it for years being billed monthly but also unaware there was a change in my insurance company and they were not getting paid so for several months. So when I went to correct it they said the bill was $5100. At this point I wanted to cut ties and I quickly gave back the machine and purchased another machine for $238 elsewhere which is newer and works great. I am going to have to claw my way out of this contract. The bad news is their customer service may not get the greatest reviews but the good news is their billing department is on point. In closing I would recommend all customers to purchase and own their own equipment. It's easy and trust me a lot less headaches.

Apria Health care overcharged me $54.41 for 2017 for my wife’s equipment. I have the Blue Cross approved payment amounts and my credit card statements that prove this. This problem occurred because I used automatic payments from my credit card and they could not get my wife’s insurance info. correct. Once I figured this out, I refused to pay them for their equipment they supplied in early 2018 until they resolved the 2017 accounting problems. Apria sent us to collections. I then paid Apria for the 2018 equipment minus the $54.41 they overcharged us in 2017. I also sent the collection agency and copied Apria a letter detailing the overcharges. I expected a response from them but nothing.

I've been on an APAP since 2013 and my doctor's office informed me they could order me a new machine if I wanted. Nothing wrong with my old one, but I figured it's good to have a backup. I didn't specify a vendor so the clinic sent it to Apria. I received the 'new' machine as a rental or rent to own in September and only recently discovered that it has almost 3,000 hours of use on it. I've only put on a couple hundred, myself. I've contact my insurance and I plan on returning the machine and having my doc send the prescription elsewhere. This is one of those situations where it being a rental may come in handy.

I am a repeat Apria customer, without prior difficulties with the company. But I never had to call customer service for assistance. I placed two orders recently. I never received a tracking number for either item, even after calling numerous times. The second order arrived, but only one of two items were received. I called CS to advise them about the problem. We are going away so time is of the essence. I was told the missing item would ship expeditiously (?) and it would go by air shipment. I called back today, and was told they have no indication of shipment, and air shipment was not a possibility. Asked to speak to a supervisor, but was told no one was available. "In a meeting." Don't know who to talk with to get information and satisfaction. They seem to have competent people taking orders, but it stops there. I wouldn't deal with them again, but they are the vendor for Kaiser, of which we are members.

Very dissatisfied with their customer service. Their service helpers are not knowledgeable, no one can answer you when got charged extra, they just said you need to talk to Billing department, and when you called billing, they said you need to talk to document department...and so on. Nothing but more hassles. Stay away from this company...

I have been with Apria for over 10 years and never had a problem until I moved 4 years ago. I had to update my Dr.'s info. They changed my address to my Dr.'s office and shipped all my supplies and bills there. I never received my supplies but recently was contacted by a collections service. When I called they had the wrong address. Now I had to pay a bill for supplies I never received due to collections. When I asked about a refund, I was read statements that I talked to a representative and confirmed my address as my Dr.'s office... I will be contacting the Pennsylvania State Attorney General and filing a complaint for fraudulent business practices against them.

They bill insurance so they think they need to do nothing to prove their worth. I was referred by my Pulmonary specialist. I got a unit that I gave $200 down then was billed $70 per month for 6 months. A little research showed that the unit was worth retail about $350, so for 6 months I had paid $620 for a $350 unit. I returned the unit in October 2017 and purchased a used unit online for $150, that has functioned fine since.

2 years in a row they have sent me the wrong CPAP Mask. They tell you someone will call with instructions on return and it never happens. UPS will just show up at your door with no warning. Noticed my Medicare insurance was charged both times and never saw a refund. I'm contacting Medicare. Talked to at least 8 different employees and just kept sending me in circles. They lied and said it would be here in 5 days numerous times. It was in transit but no tracking number. Insisted on tracking number, waited forever, told backlog at manufacture in California, hadn't even been shipped! Said I would get it soon.

My doctor's office had to switch me to Apria for my CPAP supplies due to me having Medicare as a secondary insurance. I was very nervous about the switch because I've been reading negative reviews. Keep reading... My experience with them has been great, however. Every resupply order for my CPAP masks, hoses and filters has arrived on time and has been accurate and they took care of working with the insurance company and Medicare. I only had one problem, the customer service person was soft-spoken and I had to ask him to repeat himself. Other than that my experience has been 100 percent positive so far. Every person's experience is unique, but mine has been positive. :)

Apria made several withdrawals from my bank account without my permission. Saying I gave them permission to do so. They emptied my account and overdraw charges have cost me even more. Their customer service attitude was, "That's not our problem. We got paid." I will be contacting the attorney general's office and my lawyer.

Supplies for CPAP machine were sent automatically and on a timely basis. But, when my insurance limit had been reached, Apria Healthcare continued to send supplies without notifying me and that further shipments would be my responsibility. Consequently, one & one-half years later I get a bill for these supplies. I refused to pay and they sent the bill to a collection Co. I paid the bill but I am seeking remediation through the courts. Due to their unscrupulous tactics, I do not recommend obtaining supplies from this company.

I have dealt with this company for ten years for my sleep apnea supplies. The first six years, I’d call, place order, and my equipment was delivered the next day. I’d receive a bill in a few weeks for the balance that insurance didn’t cover and that was that, the end. For the past four years, it’s been a total nightmare. Ordering is a process which takes me having my SC BCBS do a three-way call twice each year to listen in and straighten out their inept phone customer service reps' lack of information and weeks to receive supplies. They (the customer service reps) seem to be trained to elude your every concern even though they are looking at the computer screen and see what you are telling them as correct. It took me two months and roughly 7 calls to receive my complete order this, my tenth and FINAL year.

This company sends all their order calls to India or some place overseas. I ordered CPAP supplies and they were sent to another state. I called and let them know and they said they changed the address and I would get the supplies at the correct address. They sent it twice to the wrong ADDRESS and two weeks later I'm still waiting on supplies. This has happened more than once. They have the worst customer service.

I have been trying since July 2018 to get Apria to send me detailed billing that includes payments I have made to them. They never sent it. In early December after three attempts to get them to mail a itemized statement I finally got someone to email me a copy. After having to download a special program to view the file I find they show none of the payments I have made them in 2018. I emailed back requesting they show my payments. No answer. In February 2018 I got a call from someone threatening me with collections. I called right away with my paid bill on hand to find out what was going on. After going through their BS phone system and transfers, I finally got a hold of someone who told me they haven't sent the bill yet. I hope someone from this company can contact me with a solution that does not require me to spend hours on the phone. Fuming got customer.

Apria does not even deserve one star, but one can't submit a review here without a star rating. They provide statements and contracts that make little sense. Things don't add up. I was told I would be billed a certain amount for 10 months - in addition to the payment I made when I picked up my BIPAP machine and the money this company got from my insurance company. They have billed me beyond those 10 monthly payments, and I can't figure out what is going on. The statements they provide don't include the actual amounts of the payments I've made in many cases. I have been unable to reach a live person or log into their terrible website even though I'm registered and have an account - it keeps telling me I'm locked out and I can't get through to someone to help me.

I had to deal with this company from 2009 when I had my sleep studies to 2016. Every review you see on here is perfectly true. I once took my CPAP to a local Apria office to ask why the settings did not seem right. I had had to trade in my old machine for a new one. The lady told me that the settings were correct per my prescription. I asked to see the prescription. She showed me what had been scanned into my file. It was somebody else’s!!! They had used somebody else’s settings!! Another major issue was that they kept billing me up to 2016. It was sporadic.

I receive my E.O.B.s from my insurance company stating that I owe zero dollars to this provider because I have met my deductible and yearly out of pocket expenses. Apria keeps sending me bills that state I owe them money and if I don't pay them they will turn me over to a collection agency. I call Apria and they send me from department to department talking to people that know ABSOLUTELY NOTHING. I don't know if they do this on purpose just to get you to hang up or they are really that unknowledgeable about their job. But after a couple hours of getting nowhere you do just want to hang up. Or there's the "I'll check into it and get back with you" scheme. That one never works out well either. It seems they forget all about you. I strongly suggest that if you need c-pap supplies get them from any supplier but Apria. You will be a lot happier and have fewer headaches.

I have had several issues with this company! I have done everything they have asked and I am currently making payments on a outstanding balance, I am a Pre-transplant patient on required oxygen 24/7 and the local branch here in Houston still cancels my delivery of oxygen tanks every time I order them! My coordinator over my case has also reached out to Apria trying to help me get this issue resolved and it is still ongoing. I don't think Apria should be allowed to deny oxygen to a patient that is on required oxygen 24/7.

If you want incompetence, deal with Apria. I wonder this company is still in business. On Nov 9, 2018 my doctor placed an order for a portable oxygen unit with a min. of 3 L flow. Two days later I was called by Apria that it would take 1 month to supply the unit, if I needed oxygen in the meantime. I said "No. I can wait". It's now Dec 31 and 6 telephone calls later, all they have supplied is a large stationary oxygen generator, one 5 ft. emergency bottle of oxygen and 6 little 1 1/2 hour bottles with a trolley. The latest promise by a Supervisor was "In latest 48 hours we call you with a delivery date of the portable unit." Well that 4 days ago, still no call. I wonder what would happen to an Apria customer who need oxygen to stay alive.

This company was a nightmare to deal with (literally). They give false information, this company has zero integrity from top to bottom. DO NOT use this company for any service whatsoever. Oxygen tank rental or CPAP rental included. They will lie repeatedly just to get you off the phone. Lazy employees that are incompetent and unsafe to have in your families home. Honestly, I found it unsafe to even have items delivered to my parent's house if I was not present. STAY AWAY from this company.

Have dealt with them for a year now trying to over bill me. Their biller CareCentrix said I was paid up and should not receive bills from Apria so every month I have to call and dispute the bill. CareCentrix says do not pay. Now I’ve been turned over to collections. Think it’s time to call a lawyer. Tired of this harassment when I’ve paid my bill. Also when I call Apria refuses to give me a case number.

My experience would take longer than I can write all of the details here. My primary care physician and my ENT offices both have told me terrible stories about Apria and they would never recommend this company. But unfortunately I had to use them for my insurance. I have had nothing but problems with Apria. I have made over 45 phone calls in three months to try resolve problems. For billing I gave them my credit card for a rental. I was forced to do by my insurance company and for supplies. For the initial order I had a duplicate billing and items were missing from the box. I have spent hours on the phone talking to various Representatives. Some don't speak very good English. Others will tell you erroneous information that conflicts with the information from the next person you talk to.

The week before Christmas, my mother (81 years old) ordered a concentrated oxygen tank to be delivered to my sister's house so that she could spend Christmas Eve with her family and still get her treatment. She was told it would be delivered on Monday, December 24th. By 3:30 it had not been delivered so we called the local Denver office to confirm it was still going to be delivered. We confirmed the address and was told the oxygen would be delivered. I even asked if we should take one of the tanks from her home but was assured the delivery would take place. That was at 4:00 PM. I called again at 8:00 PM and was told by Sarah (who talked with logistics) that the delivery was still going to take place.

Have been frustratingly dealing with them for about 7 months. Still don’t have what the doctor has ordered but, they have charged me and my insurance company plenty. The first call I ever received from them after the doctor’s submission was from a call center in China asking for my credit card number. My insurance covers all of the equipment (that they never send.) I asked how much it would cost if they did charge me. Apria actually sent me a bill for 10 times the quote after my insurance already paid them. Also, the sales people lied to my face stalling me for an hour over their mistakes. No apologies, just more lies. They consistently tell my doctor, who can get in touch with the sales representative, that he will call me. He doesn’t.

This company is horrible to work with. They constantly call for unsolicited sales despite me being on the do not call list - even after being asked to remove me from their list. Twice I have paid them and been told the amount paid was all I owed and the equipment was mine to keep - only to be billed for more. I have gone to their office several times after phone calls have not worked. I returned their equipment - and am still receiving calls that I owe them money. I will never do business with them again. Stay far away from this company!

I have been waiting since Sept 24th for my portable oxygen concentrator. I call my daughter calls and I call again. They keep saying someone will call from processing or it can take up to 30 days. Well it’s been 90. I first applied in August. They kept saying not the right paperwork from the Dr. Finally Sept 24th they said everything was there and order is being processed. They said someone would call. Last week they said the order was sent to my local office. This week, you won’t believe it. They are trying to say I need more paperwork. I have arthritis in my knees and back and cannot carry around tanks. So I have been housebound since August unless I go with my daughter and she carries tank. Now they say someone will call on Wednesday. I am still waiting for a call since September.

For the second time in six months, after receiving just two shipments, I received a bill for a shipment for the same amount that I paid over two weeks ago. I called Apria Billing and asked what my current balance was. Reply from Billing was the same as shown on the bill I just received. I asked Billing for the date of my last payment, was given a date 9 months ago. I told the Billing Department rep that I was currently at their website, looking at my account page, where I see a payment date over two weeks ago. The Billing rep told me that because I used the online tool, with a credit card, the data will not show as a credit for my bill for approximately 4 weeks. Why can't Apria Billing see what I can see from my home? If this was 1999 that might be okay, but not in December of 2018.

Let me preface this with the fact that I've never written a bad review on **, but this is ridiculous! If I could give negative stars, I would! Short version: My son was diagnosed with Pneumonia and required a nebulizer. My insurance was accepted by Apria and the doctor requested the order from there to get us the nebulizer as quickly as possible. After 3 calls to Apria about when we could expect this and their repeated response of it would be the same day and that someone would call, they finally told us that they had not called our insurance company in time to get the necessary information to get the nebulizer delivered. My 2 year old son was sitting at home, miserable, with pneumonia! Do NOT use this company.

In September 2017 I received a new BIPAP machine and mask with hose. I received the bill after my well known and highly reviewed Insurance company mailed an EOB (explanation of benefits) letter outlining my share of the cost. Initially, Apria sent me a much lower bill, but the bill I'm referring to above was their final bill which was significantly higher. I contacted Apria and my Insurance company about the confusing billings and after months and literally hours and hours on the phone with various Apria employees, I was given the correct total and final amount I owed Apria and agreed upon by my insurance company.

Right up there- splitting hairs at this point. My sleep condition doctor's staff stated they were 1 of 4 vendors covered under my insurance for a CPAP device. First, you can't talk to a local rep-all inquiries are directed to their offshore in the Philippines location where all of the reps BARELY speak any English whatsoever. Unbelievably troublesome. All I wanted was a quote. That took forever for this person to understand. Finally, a day later I was e-mailed a quote. I reviewed it but DID NOT SIGN FOR ANYTHING.

I'd highly recommend consumers choose any other company to provide their needed medical equipment. My mother was supposed to receive portable oxygen since April 2018 but we never knew about it and Apria didn't bother to fulfill the order. Fast forward to December and my mom is in the hospital and we ask about portable oxygen and that's when we find out she should have had it. Requested a smaller tank and kit to refill it; still waiting on that. My mom receives a call regarding a delivery but since her memory isn't that great I call to confirm - no one in their Philippines call center can tell me what the status is but, "Oh by the way please tell her doctor to complete the forms we've been waiting for."

On Saturday, 12/8/18, Apria withdrew $723.00 from my checking account. When I called to ask why, they stated the insurance company was taking too long to pay. (I was also told they don't issue invoices to their clients). When I called the insurance company they stated that they paid all the invoices they had on file. They provided me with dates/check numbers/claim numbers/etc. My insurance company indicated they had just received the November invoice and that it was in the process of being paid. Mike at Apria said they spoke with Cindy at my insurance company, on December 7th, and asked about the 10/20 invoice and was told the invoice was pending review. At that point Apria decided to withdraw $723 from my checking account because they were unwilling to wait any longer for what they considered an overdue invoice.

I have paid my bill every when I received it. Received nasty phone call that I missed a payment. Check all my canceled checks and made a payment every month on time. I called to explain that I had not missed a payment. Ended up talking to some person who could hardly speak English. Guess they send their work to other countries instead of keeping it here.

Dealing with Apria has been a nightmare from the start. The person who leaves the messages is unintelligible. It would seem like an important part of leaving a message would be the ability to communicate in an understandable manner. I had three different people trying to help me decipher what was said, to no avail. This was on more than one message. This has played out over a four week period of trying to get my CPAP machine delivered. Two weeks ago, "oh we had wrong insurance number".

I ordered C-Pap supplies from this company in August. On October 20 they billed me for 172.20 because my deductible wasn't met. They didn't send me a bill or nothing saying they would take the money from my checking account. That was two months later. That takes us to today 12/18/18. I check my checking account today and they took another 67.85. I called them and asked them why and they said I still had a balance due. I asked them why they didn't send me a bill or a statement saying I still owe them. Their reply was, "We don't do that here." That since I was set up with auto pay that they don't send statements out. I asked how they justify this and their answer was, "We just don't do it." I will never purchase another thing off of these crooks. I feel sorry for that elderly person living on a fixed income.

I would give 0 stars if that was an option. First of all, the billing office does not submit claims within timely filing, they bill the patient for their mistakes, they take your money when is it not owed to them then will not refund it. We have been back and forth with Apria for over 10 months and given the runaround so many times. I just learned today the VP of Revenue Cycle denied our refund - yep the corruption starts at the top and flows downhill. Perhaps if the VP spent time training or hiring staff that understands medical billing and best practices rather than denying people refunds owed to them then their reviews might be a little better.

First let me start off by saying that I would give 0 stars if I was able to. I have had multiple issues with Apria taking money from my account. Back on 11/12/18, I asked for my bank account information to be taken off file due to an unauthorized transaction of $160.16. At that moment, I was advised that my account information would be removed, and that the transaction would be reversed back to me. A whole month later, I still don't have my money and even after being told that my account information had been removed, I have another unauthorized transaction for $74.28 that was taken from my account on 12/15/18. I was advised that this was stealing since no one notified me.of this transaction, and I asked for my card information to be removed. The customer service representative that I initially spoke to about the first unauthorized transaction was rude. I'm anxious to hear what they are going to say this time.

I have been ordering CPAP supplies from Apria for years simply because I don’t know where else to get them. The customer service and knowledge of associates is severely lacking at times. What should be a simple phone call can take over an hour. For instance I was supplied with masks that were not the correct size. I was told by a rep that he would send me the correct size AND that someone would call me about picking up the wrong size. None of those things happened. So two weeks later I called back, inquiring. I found out that no one had ever ordered the new supplies. I also got incorrect information on the return and how to make it. I kept getting transferred after sitting on hold for 15 to 20 minutes, and three times the transfer didn’t work with one rep repeating, “hello? Hello?” like they could not hear me and then hung up.

Apria recently called me to inform me that my CPAP supply order would not be placed until I paid them $295 and some change as my deductible had not been met yet. I have an HRA account where after I pay the first $250 of my $3000 deductible Health Equity pays the rest of deductible cost, which is why I have never had to pay for supplies in the year that I have been receiving supplies from Apria. I met my $250 out of pocket part of the deductible back in July when my plan restarted and I have received supplies since then with no cost to me. After trying to explain this to the representative and getting nowhere, I asked to be sent a bill and I was told this would also not be possible.

Waiting for delivery of a nebulizer and related supplies. Even after approval from insurance company they delayed my equipment and different representatives told me different stories. Even after my insurance company called them directly and they promised immediately delivery, it was still delayed. When dealing with health issues, especially breathing problems, they should be not only caring, but professional and efficient.

The nightmare with this company started over 2.5 years ago. I had to get a new hospital bed for my father. We had a semi electric standard bed. It was gifted to us by a family who recently lost their family member. My father used this bed for over 3 yrs. Started having a problem with the electrical system. Dad's palliative care nurse said that we could get a new bed so that's what we attempted to do. My father is a quadriplegic so we need the electric bed. He weighs 220 lbs and is 6'1". Between the insurance company Today's Options Medicare Advantage program and Apria the bed was approved.

Order taking over 2 months. My mother has pulmonary fibrosis and needs oxygen 24 hours a day. She is waiting for the portable battery-operated oxygen concentrator for over a month after being approved by insurance company. The doctor sent multiple documents and I was told the unit is being ordered from the factory. 2 weeks later when I called to follow up I received a statement that we need to start over because it was taking too long and some documentation is over 30 days so it expired. Every time I call I am receiving conflicted statements. It seems like it’s just being delayed on purpose when my mother is not able to perform simple tasks without the oxygen.

I currently have half of an "M" tank for emergency backup. Right now they're calling for anywhere from 3 to 6 inches of snow in my area, which may not sound like much, but we're not used to that much snow/ice on the roads. At any rate I called to arrange to get a FULL emergency tank delivered on Friday, a full two days out from the winter storm headed this way. Living here for 16 years, I KNOW that the power will go out, either from a driver who lost control or a tree that fell on the power lines. The "representative" with Apria told me that the best he could do was schedule a delivery on Wednesday of next week, but not on an "if" need!? There IS no "if" need when the weather reporters have it nailed down almost to the mile of where there will be snow and ice, or just rain.

In August of 2018 around the 8th day of the month. My husband and I went into the Marietta/Allgood Road Branch to pick up a POC that was prescribed to him by his Physician. It was a used POC in a Ziploc bag with one battery Gene3. We took a vacation and planned to take the POC to avoid having to take so many tanks. The POC would not fully charge and would not stay charger for more than 30 minutes on 2 pulse. I made a call to my Humana Case Manager and she ordered tanks for us from the Miami Branch where we were vacationing and instructed me to return the POC when we returned and stated that we should not have been given a used one. Once we returned I called Apria 1-800 number and was told that I should take it into the branch and have the order him the correct machine. I did and I also picked up tanks on that same day.

No one know what the hell they are doing. No direct lines. The customer service sucks. Run and run fast. Never again. Can't wait to get rid of the machine and tell them what they can do with it. Very disappointing.

I have been dealing with these crooked clowns for nearly two years, after they were chosen FOR me prior to my discharge from the hospital in February, 2017. I have found them to be both incompetent and unethical... Certainly not a good combination for a company dealing with patient health issues that could literally be matters of life and death. Their billing department is a nightmare and their customer service is non-existent. Do NOT make the mistake of getting involved with them. I have an appointment with my pulmonologist next week and I will be changing oxygen providers!

Where do I start? First they sent me to a collection agency without sending me a bill. When I accessed my account online, I showed a balance of 0. The bill was 2 years old and was for only $52. Took me almost a year to get my credit score back from 685 to 815. I had to dispute the matter with the 3 credit bureaus. In the end, the bill was their fault. They did not send Blue Cross the proper information. Then they billed my debit card without first sending the charge to my insurance. They took $120 from my checking account without authorization. By the time I spoke to my insurance company, who helped a lot, Apria owed me $185. They think they are above the law. Beware!

I have a newborn on oxygen. From the get go, they have managed to screw up almost everything. We were sent home with incorrect parameters on our pulse ox monitor, resulting in the equipment not alarming us when her oxygen levels were too low. The Resp Therapist had no idea how to set up the monitor when I called them back to our house. I ended up watching a YouTube video and setting the parameters myself. They sent us home with the wrong supplies and had us order the incorrect supplies. It took me 3 weeks to get the supplies needed in order to provide life saving oxygen to my newborn. When we realized they had us order the incorrect supplies, I tried to send back and disputed the bill through CareCentrix. CareCentrix says that Apria never returned their calls and therefore I got stuck with a $1000 bill.

I have been one month without my son supplies because their system doesn’t allow me to change my insurance and then afterwards they need a new prescription. I send to them and till now I did not get my order yet. Bad services.

My health care savings card was charged $156 without my consent, I called and they said it was for the estimated charge and were waiting for the insurance company to let them know the true charge. I asked for a refund to the card as they would not provide a bill showing what the $156.00 charge was for. (Required by the IRS for health care savings accounts) They stated it would take 7-21 days. After 27 days I called back as the amount was not refunded and my other Credit card was charged $142 for the deductible amount I was responsible to pay (which they provided a bill for after the fact). The rep went to her supervisor and while they admit I was owed the $156 they are unwilling to refund it due to short payments from the ins company. (They are a preferred provider with my ins co and have negotiated rates.) This is not my responsibility to pay. To say I am frustrated is an understatement. Once my machine is off rental with them goodbye Apria.

Do not get involved with these people. I have regretted it from day 1. If I could I would rate them ZERO stars. The customer service is nonexistent and god forbid if you need to call them. UGH... No one there takes ownership of any problem they create and you get caught in a endless loop on the phone. No direct number to any location and if they call you they do not leave a direct call back number. Again referred to an endless loop on their customer DIS-service line. Going directly to an Apria is no better. Just awful people.

If I could rate this as 0 stars I would. I have consistently been overbilled for my personal responsibility. Despite being owed money (and it would be more if I wasn't educated and just automatically billed the statements I received after Apria finally stopped automatically charging me), I keep getting the run around as to whether I will receive a refund. On top of it, I'm trying to get my machine processed as a purchase so that I can stop dealing with these problems and the billing representative says he can't process the purchase for one part of the equipment without insurance authorization, but I didn't need that for the other. At this point, I just want to be done dealing with Apria and would never recommend them to even my worst enemy. As Apria sits in my doctor's office to provide machines, I have ensured that my physician is aware of this feedback as well.

I have been a customer for many years. They are one of the worst companies I have ever had the displeasure of having to deal with. From incorrect billing to being charged for items I did not purchase to them using my card that they keep on file without my permission to the most recent debacle that started 10 days ago. My wife has a breathing problem and it was determined that she needed a c-pap machine. The nurse called them from the doctors while we were standing there and get all the information they needed.

For 4 months I got such a runaround from this Company for a CPAP machine. I gave them a less than 1 star rating. I posted my feelings on this forum and APRIA Healthcare people started contacting me! I was on the radar now of the higher ups of the Company! Thanks ConsumerAffairs. They got on it, and about a week later I now have my much needed medical supplies! Thank you APRIA people who got on it! Finally! 4 stars for now!

I have been purchasing APAP equipment supplies as well as renting an oxygen concentrator for the past 1 - 1 1/2 years. During this time, I have repeatedly received incorrect bills, which they say they are fixing but never seem to do. I have spent hours and hours on hold and being transferred between departments. I finally had to ask my Kaiser respiratory therapist to intervene as I was about ready to discontinue medical treatment because dealing with Apria is so frustrating and awful. If their billing department is a mess, wait until you have to deal with service. Missed appointments, no delivery windows until day of delivery if that, incompetent customer service people. Arrrggghhh! If I could deal with another company, I would in a heartbeat.

I have been asking Apria to pick up my equipment for 4 years. They won't because they are collecting rents on it. I sent a message to Customer Service who sent it to "Management" who just ran around the block again. I will send letters to two insurance providers, warning them that this is not a reputable service. With so many companies around, stay away from these guys.

From day one with this company have been lies from the saleswoman Judy! Once I gave them the oxygen acct., they said they would get me an Inogen 3 in two weeks. That came and gone, so I kept calling her. Finally it was a go if I guaranteed it with my credit card. I start questioning that, and received no more calls. I left several messages and did not receive a callback, until I canceled my account with them. Very Unprofessional. Check these companies out before using them. You will eliminate a load of STRESS!!!

I continue receiving incorrect orders and billing. When I call customer service they say it is being resolved. Nothing happens! When I call back I am given the run-around. Placed on hold to listen to the canned message stating how wonderful they are. I have 2 insurances that will pay the bill but Apria doesn't handle correctly and doesn't resolve.

I have paid on the phone when I ordered my CPAP supplies, but they called me a week later and said I have to pay for my order, he could not find any record that I had paid and he charged me again without my permission-they kept my credit card number on their system. Later I found they charge me again, and called them to get refund but they kept me waiting 10-20 minutes...I have called about ten times but still they did not pay back. What kind of company is this? Seems like intentionally double charge and make customers give up to ask refund. The worst people I've ever contact. I gave up to call again.

My CPAP machine quit on me, and was told by my insurance company that they would pay 100% for a new one, so I contacted Apria about getting a new one. Was told they need a prescription for it from my doctor, my physician faxed it to Apria. Was told by Apria that they were processing order and it would take a few days. A week later nothing, called Apria again and they said it was still under review. I asked if they could expedite the process as I am not supposed to sleep without it for health reasons and was told they would try to speed up the process for me.

They keep sending me the wrong water chamber for my CPAP machine. The people on the phone are invariably polite, but do not to fully understand what is being said, nor understand what supplies go with which equipment. They also say to just throw out the wrong chambers. What do they care? The taxpayers are paying for their incompetence through Medicare. I wish that there was someone else that I could deal with, but they have the monopoly.

I received a CPAP machine from Apria roughly end of September. I never ordered it. When they called me I was asked to agree to a verbal contract over the phone which I refused to do so (her name is Jenasha). I advised them to mail the contract to me for my attorney to review which they never sent it to me. However, they sent the machine to my home and it was dumped in my back yard near my pool and I have no idea how many days it sat there for. I have attempted to reach Jenasha roughly a dozen times leaving her messages to arrange for it to be returned. Neither myself or my insurance company authorized the delivery or usage of this machine. Jenasha has not returned one phone message. Horrible service!

Apria sent me equipment that does not fit my BiPAP machine. They sent me a bill. I called them to complain about a bill for supplies that don't fit my machine. I talked to Kerry and Leann. They took my phone number and said they would get back to me. That was in September 2018. So far they have not called me back. I would give them 0 stars if I could.

I have not received anything yet and seriously wonder if I ever will based on the conversations I've had with Apria representatives. The first message was so unintelligible that it took two of us to figure out the phone number to call. When I called them, they could not reach the local branch and said someone from the local branch would call. I received a message that they had my order, but the machine was not ready and that someone would call me in the next five days.

Run like hell from this automated order taking and billing machine that doesn't give a crap about you. All they care about is placing new orders for supplies, but they can never seem to be able to get your information correct or update their billing system, so that it reflects the correct amount owed. They deduct money from your credit card. Wait 7 days to post it to your account, bill you for the same amount again and say not to worry they will refund the overpayment. What a great fairy tale. I wonder how many people just give up trying to resolve the problems with this horribly run insurance sucking machine.

Picked up CPAP, $330 cost printed on contract. Kept getting invoices for full amount. I did pay them over $400. Returned machine once they refused to give detailed statement. Paid bill in full just to be rid of these pest. Lost over $400 then got a 21.00 rental bill today. Time to get a lawyer.

Keep getting calls and getting rebilled for past charges that have been paid. When I call customer service, they say this is the last payment. Well 2 last payments later another bill. Think it is time to call a lawyer.

I would give 5 stars if I was able to have both the portable and stationary oxygen concentrators

Do not use this company. I have been double billed for over 2 years now and have sent them all the checks they have cashed by my ins company and also charged my credit card for the same amount for the same product. They don't even have a record of them cashing the checks for my product. I had to send them the canceled ins company cashed check receipts with my name and account on them. I have sent them everything they have asked for and have gotten no response by them.

This is not the first company that involves Medicare or equipment. However I sent a complaint already to Apria because I did not know that paperwork and a credit card was supposed to be on file. I was told my equipment would come last week. I was told a representative would call about time. I've had to call a few times regarding my order from the doctor. That was over one week ago. I was given an appointment time and each time I had to call to see what happened to the representative that was to bring my equipment. I was told to call today. Then I was told to call later because the office was not yet open. I finally got an answer referring to paperwork and credit card. If this was told in the beginning I might have received my equipment a week earlier (I doubt it but I'm hoping I would be wrong). I have yet to see anything. I have called a few times and am really annoyed with this. My husband needed the equipment and has yet to get it.

Phone calls started from Apria mid October. Told me a couple of times they had received my order and were processing it. Then a representative called me Wednesday last week to tell me they wanted to set up an appointment. But for some reason they were going to call me back the next evening. That call didn't come until 5:15pm Friday evening. They would call me back Monday to set up delivery as they didn't know when they could get me in. Monday they called and told me they would be able to deliver on Tuesday. But couldn't give me a time. I work nights and told them I didn't want to be up all day.

I have used an oxygen concentrator from Apria at night for 5 or 6 years, and have had problems from the beginning. Their billing stinks... sometimes statements arrive on time, sometimes they skip a few months. Their process for scheduling maintenance is horrible... I get an automated call telling me what day they're coming, and prompting me to acknowledge with a keypad entry. There is no person to talk to, just a robocall... and no indication of what time, not even a window. Do they think people don't have jobs??? The list goes on.

I had sleep study done first of July. After probably 3 calls a week I finally received equipment in October. In the meantime I’m sleeping without the equipment I needed for 3 months. Every call was same story. They needed paperwork from doctor and they would send it... But doctor never got it. Finally got it and had nose mask instead of nose pillows. I called and they told me to use mask till pillows could be shipped. Still haven’t got them. Now after a call I just made am being told I have to purchase them. I thought I already did. They sent wrong product. Horrible customer service. Horrible service in general. Will be finding a way to change supplier.

Before being discharged from the hospital they called to set up for delivery of oxygen supplies to be delivered to the house. After being told the driver was about 15 minutes away the waiting game began. 4 hours later she was discharged from the hospital with assurance from Apria that her supplies would be delivered to the house that night. Two hours later we called Apria to find out where her oxygen was and they said that they were expediting the delivery so they would be delivering later that night. After another two hours we called again to find out where they were and after talking to another person in another state we were once again told they were expecting her order. After waking up the next morning we called the after hours number for Apria to find out when that morning they might be delivering and we were then told they didn't have an order in her name for the previous day or the next.

My husband is on Medicare. He has an oxygen concentrator and has had it for several years. He is invoiced monthly for the rent of the concentrator. The invoice/statement is received by mail. Payment has been consistently made through Apria's online payment system of epay.apria.com. He received no statement from September with a due date in October. I found the statement online. It showed a balance of $0 or no payment due. Concentrator rental has been a consistent price of $22.40 per month. A debit/charge was processed through our checking account this month - October in the amount of $14.10. I've spoken with 2 billing representatives as to why a non-authorized card was used and what was the charge for. Neither can answer beyond saying that is the card on file and it was approved. The card had never been set-up to pay a monthly rent on the concentrator. The change in the rental amount can't be explained.

I was initially contacted by Apria Healthcare regarding an order for my CPAP machine which was prescribed by my doctor. Over a 2 week period they would call multiple times requesting that I return their call to complete the order, which I did every time they called, and it was the same routine - "We have you scheduled to speak with a technician that will call you, so they can meet with you to go over the machine and explain how it works." Me: "Ok great. But every time I call you, you keep telling me this technician is going to call me but they never do!" Them: "Ok sir, I have texted the technician, and they will call you today." (They NEVER called me).

My 92 year old grandmother had a stroke that left her unable to walk. We received a referral from her doctor for a wheelchair and were told that Apria would deliver it to our home. I contacted Apria to confirm that information. I was told we'd receive it that same day with a "100% assurance". I proceeded to have my grandmother discharged from the hospital based on the fact that we'd have a way to transport her from the car into the home. Was contacted later on by Nicole who proceeded to tell me that a wheelchair WOULD NOT be delivered that day and didn't know when it would be delivered.

This company doesn’t even deserve one star really! In all my 64 years, I have NEVER dealt with such a horrible company... they outright lie to you! Bottom line of my story: I can’t have a blue rollator when it was purchased thru insurance coverage. I can only have blue if it is a cash purchase from a buyer! Since it did go thru my insurance, only one I can have is a RED one! Have you ever heard of anything so asinine in your life! I haven't! And it took 2 weeks of runaround for me to finally be told this! I will NEVER deal with this company again!

About 3 weeks ago my pulmonologist ordered bipap machine for my sleep apnea. I have been on phone with these people over 10 times. Even I made conference call with my insurance with them and has not helped. They are a joke and phony company. They do not want to do anything hoping you will get tired and give up. Each time they state will ask for medical record. I have checked with my doctor and they have sent the clinical records. Each time the person is from different country answering me that have no idea what is going on. I have tried everything including to encourage my insurance company to drop them as provider. Meanwhile I am sleeping sitting up and worried if I will have heart attack due to lack of oxygen.

Apria's horrible business practices make them an awful solution to acquiring important medical services to those in need. SO many times has my parent been on hold forever, only to finally speak to someone in another country, so far removed from the situation to be of any help. Deliveries are consistently late, and there have been times when "new" equipment has arrived but turns out to be malfunctioning. 24 hour On-Call service actually complained to my parent about having to "get dressed" and "drive a long way" to provide emergency service. In a business where lives are on the line, and the dignity of the elderly and the sick should be a priority, Apria comes in last. Unfortunately in some areas, Apria has the market cornered, and customers have few, if any other options. Definitely go elsewhere for real healthcare. Definitely.

They are by far the worst place ever to do business with. They took forever to send out the CPAP supplies, so long that I stopped ordering from them after only a couple of orders. Their billing department does not help at all. They have been billing me for $6.84 over and over with phone calls and mailed bills. The bill has been paid... They do not get it! I have sent them proof, my insurance explanation of benefits that clearly shows it has been paid yet they keep sending me bills.

Updated on 01/03/2019: Once again, Apria Healthcare has charged my credit card for no reason. I contacted their billing department, and they cannot see why it was charged, just that it was. There were no supplies sent, no invoice sent, nothing. They just keep charging my credit card. If it wasn't for a recent charge I saw that was also a mistake, I would not have revealed they charged me last month as well. This is now 3 times they have illicitly charged me.

I have been paying Apria Healthcare for my CPAP machine for three years now. I periodically receive bills from Apria and for this third time a bill came listing amounts unpaid since 2017. This is not the first time. This is obvious that APRIA is trying to double dip left and right and will threaten and send you to collection. I will not pay their bill anymore and seek for a group class action for justice and prevent this to happen. I am shocked to learn from so many complaints filed here and nothing done to protect us the consumer. This is abusive. Please contact me if you know where I could participate on a class action against this firm. **

I ordered supplies in February 2018 and had to give this company my new insurance information then. They took information over the phone and then made me pay out of pocket for the supplies. However, they billed my old insurance instead of the new insurance. I have called 5 times since then (three times with my insurance company on the line as well) and they say they will fix the issue. However, it is still not fixed as of September 2018. They just keep blowing me off saying they will fix it in 48 hours. The money I paid in February still has not been credited to my deductible and it was over $200 that I paid out of pocket. DO NOT use this company as they have no willingness to fix their mistakes ever even when the insurance company calls them to fix the issue as well. Horrible service - if I could give them zero stars I would.

I got a bill for $1000 dollars listing me as self pay. I called and they said my insurance was suspended in July. Then they said they denied my claim because my coverage ended in Dec 2017. I asked why my insurance paid my May 2018 claim. She said they called me in July to say my insurance was suspended so now I’m listed as self pay. I explained I have current insurance gave them my number again and she said she would verify. She came back on again and said my coverage ended Dec 2017 and I had to contact my insurance. So I checked it online. My insurance is good and has paid several other claims in the last month.

They don't answers the phone, tried for hours. After two hours, and speaking with 4 persons, Randy, Janea, Joe, nobody could find my account. Medicare pays for it. After three months of using the equipment, nobody knows anything. They simply can't find me. As much as tried to speak to a supervisor, they don't seem to be able to communicate with anybody. After two hours, they finally found my account and then, they say, "It's not Apria, call your Medicare and your other insurances." The worst, worst service ever!!!

I've needed a CPAP machine as a result of a sleep apnea test. I've called my insurance and found out my benefits: they'll cover 80% and my co-payment is 20% of the price of the machine. 7/17/2018, called APRIA Customer Service, talked to Maria, she has transferred me over to the Respiratory Department. I've asked what is the price of the machine so I'd know how much will be my payment responsibility. I was told only: MY CO PAYMENT OF 20% IS $67.69. 7/17/2018, placed the order, received it on 7/20/2018. 9/4/2018, called Apria to ask about ordering supplies; was told I do have a balance of $11.86. Paid it without asking what for. 9/24/2018 called APRIA because the machine was no longer working, found out there is another balance of $11.86 on my account. Why? Because the machine was a renting, not a purchase deal, so will became sale after 13 month of paying rent.

I received my new C-PAP unit for my sleep apnea. The next day I received a text telling me that my bill was past due. My health insurer hadn't even processed their claim yet! Then, I waited for over two weeks to receive my bill from Apria. Nothing ever came. When I called, I learned that I needed to request a mailed bill. I did that. Two weeks later again, and nothing from Apria. I next tried to set up an account online with Apria. I didn't have a "reference number", so I couldn't do it. I called again, and was assured that I would finally receive my bill. I'm still waiting. Run, don't walk, away from these people.

They are to call to give a time of the delivery, they don’t, they don’t show up or call if they can’t make it or won’t be on time. They make a 97 year old wait all day listening for the doorbell from 8am to 9pm at night because they don’t want to miss their knock or the doorbell and then never show up. I called to find out what was up and they hung up on me because I asked who do I talk to, to complain. This company has done this before. They don’t care about their customer or any complaints. Now we have to start over and another day of waiting. This is not the driver's fault I don’t believe, they are usually very pleasant, it’s the scheduling and dispatch. All Apria cares is that your Insurance pays. Sad sad sad. Shame on you for treating seniors in this manner. Someday you will be there too.

Your system from beginning to end is not workable. I have made a request to transfer my CPAP info. to another supplier and can not depend on any of your representatives to perform even this simple process. My call was continually drop when I was put on hold. This is my open request... I have contacted my pulmonologist and asked them to send the info. directly to a new supplier who knows how to operate a business professionally and ethically. You are hereby notified here in writing that I am no longer wanting anything to do with April or any of your subsidiaries. Do not send any supplies or billing to me. I am referring this complaint to the Florida Attorney General's Office. I would have made the termination to you directly but you can't even handle an incoming phone call.

This may be the worst company I've ever had to deal with. I ordered a wheelchair through my doctor & Blue Cross insurance company and I was told 7 to 10 days but probably sooner I would hear from them. Well now after several calls and one month later they just told me that they're so busy it may take up to 3 months to process and maybe I would be better off going to a different supplier. Hard to believe my ears and when I questioned the guy he said they were instructed to say that because they're receiving so many calls from upset customers. Wow, that's incredible, what a poorly run company this is. They need to replace all decision makers from the top down with people that know how to run a business. So much growth potential is being wasted. Hard to believe this company is still in business.

They set us up with a machine that would work at home but would not fill the two extra bottles to use when you needed to leave your house for appointments. I called two or three times pleading with them for help. I could not seem to get through how important it was to be able to leave the house in case of another unexpected ER Visit or for doctor appointments. I said he will die without it. They made two appointments and didn't keep either one. I was furious. Several days later they finally sent someone over who replaced top part of the machine so we could fill the two bottles. I said this is cutting it short.

The first time I dealt with Apria it was a good experience. This last time was simply HORRIBLE. Customer service is awful. Sent us a box of stuff I had no idea what to do with. Takes forever to speak with a real person and when you do they do not have answers for you and transfer to different department and then you have to go through the whole phone system again to get a real person!!!! My husband needs this equipment and it's been two weeks dealing with this company and still no resolution. Hopefully today's phone call will resolve a part of the problem. Keeping my fingers crossed!

If I could rate this company 0 Stars, I totally would. First I'm going to say that when I contacted my hospital's sleep center with issues regarding the company that the CPAP machine came from, they asked which company I was assigned to. When I advised them that I was assigned to Apria Healthcare, the insurance specialist stated "I'm not sure why I set you up with them. They have a lot of issues and complaints."

I help an elderly gentleman who is 81 years old and needs his oxygen to live. I have been helping him for over 2 years and have never in my life seen such poor communication within a company. Bert has a health savings account which payments are directly made from. Bert continues to get bills that always shows amounts exceeding $200.00. He has been harassed by the delivery people telling him that they would STOP delivering his oxygen unless he pays his account. Both the health savings account representative and I have talked to Apria too many times to count. Apria has now sent Bert to collections again (8/2048) for $23.81 that were billed and paid in 11/2017.

My mom is on oxygen therapy for COPD, and of course Apria is the company she's had to work with to get her supplies. Our experience began in May when she couldn't be released from the hospital until Apria had delivered her oxygen to the home. Several calls were made by the medical staff and our family to get this scheduled. It took 4 hours before customer service was able to locate the medical order (which was sent over several times). When the associate finally arrived to set up the oxygen, no apology was made, and the proper mask wasn't even included. It then took another two weeks to get Apria back out to the house to deliver the proper mask and portable concentrator.

Just wanted reports to be sent out to my doctor and to me on my Trilogy use. Never happened without me being on the phone following up; takes hours. Never an apology. Always following up several times. Went to doctors appointment with no reports and nothing to discuss. Their billing department is equally poor. They never send a bill and start collection calls. I requested an invoice several times and never received one. I ended up paying blindly with no reference, hoping they would match up somehow. Needless to say, that was a nightmare in it self. Later I was told that they had me set in the system not to send me invoices. As of today, I am switching to another company. It took a lot, but I'm done. I voiced my displeasure with my insurance company. They will help me change providers.

This company delivers wrong products consistently. Agents have hard-to-understand accents. My grandson's suction machine died and replacement promised in 24 hours has not been received 6 days later. He depends on it to breathe.

I call the Apria phone number and someone from outside the U.S. answers, I can not understand them and they don't seem to be able to understand me. I have been trying for about 2 weeks to get 4 ML6 homefill tanks, first they sent two D tanks, of which I already had 2 and I had to send the back. Next they sent out an ML4 homefill tank, I don't know why, I called again today to find when my order will be here. No luck have to wait for a call back. I was an Apria patient several years ago and never had any issues with them. What the hell happened!!!

Apparently Apria uses a third party billing agent called Care Centrix. Nothing but a runaround from Apria and Care Centrix. Based on CPAP order placed in December 2017, I received a bill for $247.02 directly from Apria. I coordinated calls between my HC company, Apria and Care Centrix thinking everything was resolved. Here we are, August 2018 and not only did I receive another bill for $247.02 they charged my credit card - I do not recall giving auto pay authorization. I have sent documentation from my health insurance company indicating they paid Care Centrix back in Feb 2018 and I paid my part in January 2018. Tired of the billing reps constantly apologizing but it's hollow now since the issue is still not resolved 8-9 months later and counting. Not a happy customer and now I'm questioning why am I even using them as I would have thought the interface between Apria and Care Centrix would have been worked out.

Apria's billing dept. has been extremely difficult to work with. Every time I call with a billing inquiry, I am given a different answer. No one seems to know what I truly owe. One person tells me I overpaid, another tells me I still owe over $200 (these calls happened within the same week). I am transferred multiple times and required to explain my situation/concern again and again. We had insurance 1 from April '17 to Aug '17. Insurance 2 from Sept. '17 to Nov. '17. Then, we went back to insurance 1 from Dec. '17 to now. I have bills dated with the correct dates of service and insurance info, yet the Billing Dept. has told me they NEVER got the updated insurance info and my claims were denied by insurance for "timely filing"- but again, I have invoices FROM APRIA dated for Dec. '17 with insurance 1 listed on the back.

I always confirm what my copay will be before placing an order. I ordered CPAP supplies early August, and was told my copay would be $48. My supplies arrived, and today my checking account was dinged for $247.00! I, like most people, am on a budget and this is very distressing. The charge just magically appeared! I called Apria first thing, a very rude c.s rep told me my insurance didn’t pay so I have to. That’s all well and good, but I should have been notified prior to this charge, especially since I did not sign up for autopay (I never do). I told her to close my account. She said she couldn’t do that. I told her to remove my debit card and she did so grudgingly. I WILL NEVER USE APRIA AGAIN.

They are the worst company. I had contacted the CEO of the company, and he responded but that still didn't change things. All of the employees I ever spoke with were not nice and didn't know much about what they were talking about. They have too many 1-800 numbers all over the United States. They never answer very often. I think everyone should never use them. They take advantage of patients and their reps of the company are liars to the doctors. Doctors or their staff believe it. They are so more expensive than other companies. I really think they rip off Medicare and patients that don't know what is going on. Nurses sign for things and they shouldn't be doing that at all. That is how Apria makes money.

Released from hospital 5/15/2017 with oxygen equipment to be delivered that evening. Never arrived and was readmitted same evening ICU as a result. Next discharge 5/22/2017 with oxygen equipment order actually delivered. Bills for the equipment sent to insurance (100% coverage) absent necessary documentation. Since May, 2017 we have been turned over to State Collection, recalled from collection, turned over again, Apria reclassified the billing from Medicare coverage to billing us bypassing our insurance. I now have a very fat folder of communication all of which has been submitted to Apria with the requested insurance Explanation of Benefits. Here we are over a year later in collections and have an Anthem Blue Cross Medicare Advantage plan with full coverage that states we are not responsible. Run, run, run from Apria. Our contact with Breanna ** Sandy ** and a Rochelle at Apria.

My Dad is 96 with Dementia in Hospice. Apria delivered a wheelchair to a rehabilitation facility in La Jolla Ca my Dad was at for a week... He never used the wheelchair as it was unnecessary... A nurse there signed for it. They billed my Dad for 6 mos despite numerous calls to them explaining the situation. Now 15 mos later they are calling our home (I am his son) for payment due... I have explained the situation to them 7 times via phone and 2 times via letter... They simply will not give up... I would avoid this company at any cost.

Four or five months ago I was contacted by Apria Healthcare regarding a CPAP machine that my doctor wanted me to get. When the representative told me how much it was going to be, I said I couldn't afford it. Now they're billing me for a machine I never received. When I asked them to provide the agreement I signed, they tell me they don't have it signed but they can send it to me now to sign. What?! Now they're threatening to send me to collections for something I've never received and they're billing my insurance company Aetna as if I had the equipment! This is nothing but INSURANCE FRAUD which Apria Healthcare is well known for.

I was with a company that had great service. The company closed and transferred clients to Apria. After the transfer, I spent a total of 4 hours trying to understand why I was being billed by Apria when I settled all my bills with the previous company. I still don’t understand. I asked to set up autopay for my monthly bill, then I started receiving voice messages about unpaid bills that would be transferred to a collection agency.

I was subscribed a nebulizer by my Dr due to severe asthma. I actually received it from my Dr’s office and 2 days later received a call from Apria Healthcare with a bill of 30.14 stating this was my share of cost and it would be a one time charge. Just received another call today wanting another payment of 43.00 saying again it was my share of cost and that the insurance just got back to them after 3 months. Talked to many people and no one could tell me what the total cost of the machine is, so I can verify with my insurance that I owe the additional amount. Get nothing but the runaround with these people.

I have fought with Apria since the first of the year to transfer my records to a different supplier and Apria has as of yet to do so. My reason for transfer is I am now with Blue Cross and Apria is out of network. I am so tired of their run around.

Apria is a horrible company to deal with. My Mom is on oxygen and has been for years. We have been trying to get filters for her machine for 3 months. They promised 5 days. When the filters arrived they were not for her machine!! We decided to switch to a different local company. Trying to get them to transfer her records was absolutely ridiculous!! They said to fax everything to them, and was given 3 different fax #'s. Called and they said they never received anything from us! We can't switch her until they send everything to the new company. They said it can take up to 30 days, but probably more like 90 days. Please think twice, and research other companies before going with Apria!!!

Recently diagnosed with obstructive sleep apnea. Order was placed by my physician's office for a CPAP. I received a confirmation email from Apria but no other follow up. I have called their customer service three different times for an update and told the order was being processed. Spoke with the local Apria location who could not find me in the system. Spoke with my insurance who assured me I was covered but had not been contacted by Apria. Contacted Apria customer service a fourth time and told there was a problem with my insurance and I would need to reverify everything. At this point I told them to cancel all requests and I would go with a different company. I suspect their customer service is sourced out to an overseas company and they were not at all helpful. I definitely will never do business with them or recommend them to any friends, relatives or patients that I care for in my career in healthcare.

I have called these people over 50 times within the last 3 days and they transfer me from one person to the next, I have never dealt with more incompetent people in my life, this is unreal!!! Sad to say I wish I would’ve read reviews prior to even accepting these people’s call prior to my surgery, I don’t think a person who recently went thru surgery should have to deal with the nonsense I’ve had to deal with.

Replacement of perishable medical items (CPAP supplies) - Apria runs its business like a corner lemon-aid stand. As I'm writing this I'm on hold for the 3rd time in the past month. The story has changed with every customer service rep. spoken to. Now waiting for a supervisor who was working off a "Q" and really didn't want to UNDERSTAND the problem. Seems like customer service people ARE NOT educated about their products, or empowered to make any decisions to assist in problem solving. When a supervisor was requested, it was obvious that the rep. was concerned about negative feedback... I assured him that my concern was to have an order filled properly, and not to badmouth him, in fact gave him an "attaboy." Geez, if this is any indication of the pressure Cust. Ser. reps are under??? Gotta wonder if it's a toxic environment there. BTW - just got off w/ the Supervisor with NO resolution.

On Aug. 7, 2018 my mother was fitted with a mask that was not appropriate for her. The mask she was issued covers her nose and mouth enabling the CPAP machine to deliver air throughout the time she is sleeping, without interruption. Unfortunately, although she tried her best, she was not able to tolerate the mask. I suggested that she call the tech and let her know that she was not happy and would need to try another system, specifically, the Nasal Pillows, which in fact, was what her doctor had discussed with us.