Apria Healthcare Reviews

This is the worst company that I have ever dealt with. They have no communication within their organization and when trying to order oxygen for patients, you just get the run around. They do not have any follow through. Unfortunately, for Medicare and some managed care patients, this is the company that we have to use to provide oxygen based on their insurance coverage. Do not use this company. I wish I could rate no stars because they are not even worth one star.

I contacted Apria for CPAP supplies in September 2014 and asked them to get pre-authorization with my insurance carrier before shipping. I also asked them to call me before shipping to let me know how much the supplies would cost me. A few days later the supplies showed up at my door. A FULL year later I received a call from Apria telling me that the insurance denied the claim. I told them I would file a grievance with the insurance. The caller was very pushy and rude trying to get me to pay right then but I was afraid if I paid that I may have trouble getting reimbursed if the insurance paid too. This was on a Friday. On the following Monday I started getting threatening robo-calls from Apria. I called Apria and told them I had filed a grievance with the insurance and could they stop the threats for a couple weeks while I straighten this out. They told me that they could not stop the calls and that if I did not pay I would be turned over to collection.

After six attempts, Apria could not supply my mother with a lightweight wheelchair ordered by Kaiser that was not either damaged, dangerous or both. One was full weight and too heavy for us to move through the house and not what was ordered. On one I cut my hand on the exposed screws in the seat. At 92 her skin is paper thin and this isn't safe. One was simply broken. Another was the wrong chair. Finally they announced they were not coming anymore. My mother cannot move within our house without this chair. Shameful.

I have chronic acute asthma with COPD, oxygen required 24/7. A nebulizer is required when needed to assist lung functions. They charged my credit card for multiple billings per month, sent me a demand notice when my credit card was maxed. "Pay this money or we'll take equipment from you". They will not give me statement of charges. I gave up after months of enquiry when they threatened me. They send automated phone call when they will deliver oxygen, earlier than two months. I called them back to let them know when I would be home as I had appointments, one at 12:00, one the next day at 17:00. They arrived when I was leaving, late at 17:10. The driver blocked my driveway and laughed at me. Their paper said I refused delivery.

Kaiser submits orders to Crapria. Crapria turns around and places the orders with McKesson. McKesson uses Golden State to ship their products. Why doesn't Kaiser just order directly from McKesson?! And get Crapria out of the picture!!! I wonder who does the invoicing and accounts receivable? Let me guess another 3rd party!!! I ordered supplies for my husband on 09/18/15. I waited a week (9/24) and called to find out where his mask is. Crapia's customer service rep, told me it had been shipped to our old address, then she mentioned another address where we've never resided. I was told it would be shipped to our new address, that had not been updated, because Kaiser and Crapria's computers aren't synced.

I placed an order for a new CPAP machine 3 weeks ago and I cannot get any updated information of expected delivery. It is impossible to navigate the automated system and the wait for a representative is more than 15 minutes, if you reach one. When speaking to the customer representatives they are incompetent and untruthful. I am contacting my insurance to explore the possibility of using another equipment provider.

How long must this asinine and obtuse situation go on??? This time it has been I believe six weeks and nothing has been settled or done, absolutely nothing. I called at 2:30 PM today and the representative there said that Angie at the local office would have to be contacted tomorrow again because she was in Duluth today!!! I was told by the representative that someone from the local office had tried to call on the 1st and 5th, even leaving a message, when we have no messages and no one remembers anyone from Apria calling at all. My S9 CPAP unit is again defective, has been for months and Apria does absolute nothing. Poor service, poor communications, wrong supplies, and more is all you can provide a patient????

I have ordered CPAP supplies from Apria and was satisfied when I could go into their office locally and pick-up what I needed. They no longer allow this, and the auto-calls that pester 7x per day fraudulently order MORE EQUIPMENT than what you need. It's impossible to JUST get a cushion using this system. This company also calls demanding payment at the end of the year for an extraordinary amount. Last year I followed-up and their billing was $500+ incorrect... They claim it was my insurance that never paid. I followed-up with my insurance and Apria magically corrected the mistake. I thought that was a fluke, but it's happening again this year.

Our experience with this company was just awful from beginning to end. I honestly don't know how they stay in business! My husband was discharged from the hospital in Santa Fe with pneumonia and could only be released with oxygen. We waited at the hospital for over 4 hours before it was delivered. Our case manager called several times, as did I. We scheduled the Apria branch in Charlotte to deliver oxygen to our home in Charlotte at midnight when our plane arrived. But of course they did not come. We called the local office and the national office emergency number and left urgent messages.

I paid a bill in the amount of $87.27 to Apria on May 1, 2014. Apria customer service reps were not able to find in their system where I paid the $87.27. I was asked to provide a copy of my bank statement to show where the money was paid to Apria. I faxed a copy of my bank statement and a copy of the $87.27 check that was deposited into Apria's bank account. I have spoken with 4 different reps and their so-called supervisor who were unable to tell me what happen to the $87.27. I was later advised the $87.27 was applied to a March 2014 bill and they had proof and would mail me a copy of the statements. I received the statements and they do show any dates/bills in March 2014 nor the $87.27 I paid to Apria. I have other billing issues with Apria too.

28 min being passed from 1 dept to another, finally got to the right dept, placed order, then was told to expect call 8:00 am on delivery day to tell me when delivery would be made - 1 hr after I already left for work. I guess Apria is the customer!

My husband and I have been with Apria Healthcare for almost 10 years and we never had any trouble calling the local office and having them order our supplies, answer our questions etc.. Now we cannot even get in contact with the local office, the telephone system routes you to their call center and all they do is bounce you around from one department to another. We are going to be looking for a new healthcare supplier. We are both disgusted with this. It is so frustrating when you can't ask someone a question that would take 2 minutes to answer, instead now they lose loyal customers.

I got a prescription from my doc Wednesday the 23rd of September to get a new hospital bed. I have been fighting with them to get out. A full week has gone by and all I've gotten from them was nothing. I called Friday the following Monday, Tuesday Wednesday and then again today October the 2nd. I get nothing but a runaround. I had to have my doctor resend evening all over again. If it wasn't that I have a broken bed from Apria I wouldn't even be doing this. I will never go through them again for anything. They have tried to bill me for my old bed numerous times instead of going through my insurance. Please beware. Do not go through this company if you don't have to.

Short: Apria could not locate my account info for over a week and a half. My insurance company faxed it to them and Apria said it would take 7 to 10 business days to process it again. I am without my medical equipment as a wounded vet.

My husband needed a Cpap machine. It was turned over to Apria, who called to tell him that our insurance would pay at 100%. He questioned it since we have a super high deductible. Again, the rep reassured and confirmed it was going to be paid at 100%. When we went to pick up the machine, we again questioned the amount we would be responsible for. We told the rep we had a high deductible, and expressed our concern as to the cost (just in case the insurance company did not pay). She told us she could not give us a cost of the machine but her notes confirmed the insurance would pay at 100%.

It takes an eternity to make an appointment to pick up the CPAP machine in Northern Virginia. I was bounced around various area code numbers for several weeks. Had to call the President's office in California to finally obtain the appointment. Had to wait over 30 minutes past appointment hour, and left due to another business meeting. Re-scheduled and time wasted. For the respective CPAP model, Apria is charging $1,835.15 using "salami tactics" (per each unit of the entire equipment). Other Medicare-approved suppliers in the area are charging $1,200 to $1,300 or about 1/3 less than these crooks. Non-approved Medicare supplier is charging about $860 or about 48% of Apria's total cost. This is price-gouging as my insurance company deals only with Apria instead of multiple suppliers.

Absolutely the worst customer service ever! As with other reviewers contacting them was close to impossible. 30 to 40 minute hold times, disconnects all described in earlier reviews. That being said I was charged for a walker I never received. I had total knee replacement on Tuesday and was being discharged on Friday. I was signing all the release papers along with the papers for a commode accessory and walker. I told the delivery person I didn't need the walker - I had my own. They didn't take it off the bill. My primary insurance paid. My secondary did not and they billed me. Someone has a walker that I paid for. Every person in customer service was rude did nothing to investigate my side of the story, and threatened collection if I didn't pay the $30.44

Several times I have ordered supplies, sent the wrong items. They billed Medicare for the wrong items, then after numerous tries to connect with Apria, finally got the correct supplies for which they billed Medicare again. I have since switched CPAP supply companies. I think they come very close to Medicare fraud.

It is my opinion that this company needs to be shut down. No matter what you tell them on the phone they act like you have no idea what you're talking about. And they are always right even if you have proof. They had drafted my checking account for a payment and were still calling me on the phone trying to collect payment. They called me two to three times a day on a pre-recorded message trying to collect a payment. When I called them about this they said that I needed to pay the bill or they will send it to collections. My last correspondence with them was "Give it your best shot." This company has some of the poorest customer service I have ever seen. THEY NEED TO BE SHUT DOWN.

For years Apria has been my supplier of cpap supplies. Every time I get supplies the billing is wrong, quite often the supplies sent are not the ones ordered and when I call to correct them again the wait on the phone is up to 80 minutes! This last time follows the same pattern as through the years. Got the wrong supplies again and called them to correct again. Got the supplies and a bill for insured/covered items. Called Apria again, they did the insurance wrong again. Said they would fix it. Got 4 more bills from Apria in following 14 months all for the same supplies. ALL WITH DIFFERENT CLAIM NUMBERS! Called my insurer to have them call Apria and fix the problem. Apria said they would fix it. 2 months later... got another bill!

First I pre ordered the knee scooter 3 weeks in advance (pre surgery). 5 days after surgery still no scooter. After being on hold for 1 hr 45 minutes they said I need to contact my insurance and verify!! That is their job!! I called back and put on hold another 49 minutes. Service is rude and ignorant! They should NOT be running a medical supply business! I will never go through this Sham and shady company again!

If you have cause to use a healthcare equipment supplier, then the last thing you need is more problems. I would advise you to never use Apria, and more specifically if they are your only choice then by all means never provide credit card information for co-payment or other purposes. They will treat this information like their own personal ATM machine. Apria used my credit card to collect monies owed by my insurer. Whether or not Apria used best practices to file a claim with Blue Shield will probably be settled in small claims court. The issuing of an unauthorized payment is fraud and needs to be addressed by a class action suit.

While the local branch at Chattanooga is excellent, you cannot contact them without calling the central customer service line. This is the problem. Every time I call I'm on hold for 20-40 plus minutes and then sometimes I'm cut off and have to call in again. I have complained about this but it falls on deaf ears. They moved the customer service from the local branches to a central department several years ago and it's gotten worse and worse. The only solution is to drive to the local branch which I'm had to do.

I wish I never used this company. I don't know why this evil company is still in business! They sent me a bill of over one thousand dollars without even telling me why I got charged. When I called them, they put me on hold for more than one hour. This is the worst company that I ever used! DO NOT USE THEM!

A representative by the name of Art called me to inform me that the heavy duty commode and the donut cushion were ready for pick up at my local Apria and it could be picked up the next day which was Saturday. They were closed. Then Monday after confirming with a representative named Willis, that they had the order and driving 13 miles, they didn't have the donut cushion and the commode was not a heavy duty one. This is the worst company I have ever dealt with. When I tried to contact the representatives by name, nobody existed by those names. They play with people and are inconsiderate. Will tell my primary care never to refer me to this vendor AGAIN! No business ethics nor professionalism AT ALL!! YOUR CUSTOMER SERVICE SUCKS!!!

My husband has been a patient of Apria for years. He has always had a primary and secondary insurance. Secondary insurance has been the same for 15 years. Primary changed in January this year. In March we received a box of supplies. We didn't ask for it, we didn't order it. Matter of fact I didn't open it until today (Sept 21). We received a bill in April for $197. I immediately called them as they had listed as self-pay. I gave new primary info, and secondary - for some reason they no longer had on file. As of today I am still fighting with them to file insurance. They say it's "outside the deadline to file". Oh my goodness, I am infuriated as I have called them every month.

I only wish I had read all the reviews before choosing Apria. It took 2+ months for my husband to receive his sleep apnea machine. We received numerous calls saying they needed this document and that. Our doctor had provided everything. Apria didn't seem to know what they needed and could not seem to request appropriate materials. Also if you missed a call, there is no message and you just blindly have to navigate their system over and over.

We have used Apria for 3 years now for my husband's cpap machine. It was the only local provider for our insurance. That process wasn't a big deal. Their billing was confusing. We paid. They would cut us a refund check every couple months randomly. Replacement supplies went OK then one day we got a random bill for 300. They screwed up billing insurance and wanted us to pay. Insurance flat out said that we weren't responsible. After some haggling that got cleared up but this last time was too much. They don't bill us then take a payment and out it toward a screw up from a year ago. Then bill us for replacement supplies of which they on their own sent us 5 times what we requested.

I went into the Conyers, Ga store 3 weeks ago to get a knee scooter. There was a lady (Kristy) that said "hello" and I could not see her. She never got up. She just continued to do what she was doing as though I was not standing there. I asked for help and how long it would take to get it. She acted rude and as though she did not care. I asked her not to talk to me as she was doing and she YELLED to the manager of the store (that I know heard everything and never came out) to come deal with me - she was done. The manager came out and asked for all my information and never said I am sorry for her actions. These people all need to be fired in that location. They don't care about anything and it really makes your company look horrible and professional to have that status of personnel.

This company charges us for services and supplies prior to submitting to the insurance company and when the insurance company sends out the EOB what we actually owe is way less than what we paid. When I questioned them about a refund they stated that we had an outstanding balance and not a refund. They then turned over our supposed balance to the collection agency. We paid the collection agency so as not to damage our credit. Then a few months later we get another bill for an amount we had already overpaid them. This company has a horrible billing practice and I assume is ripping many more people off than just us. I am now worried that this amount is going to be turned over to collection once again and we do not owe them, they owe us. BEWARE OF THIS COMPANY.

I have been dealing with Apria for the past 14 months, since my son came home from the NICU on oxygen. Apria gave him the wrong equipment AND did not show us how to properly use it, which resulted in him not getting the right amount of oxygen and being hypoxemic for several days. Every time I order from them, it's a nightmare. The orders are never shipped out in time. They say they will ship within the week and I call the next week and they still haven't shipped. This happens over and over for one order and eventually the customer reps will just transfer me to an unending hold (30+ minutes) so they don't have to deal with it. Even if I order a month before he runs out of cannulas, I still end up having to go to the local branch to get emergency supplies. They never send the correct probes for his pulse oximeter - They either send the wrong brand (incompatible with our machine) or don't send them at all.

2 years ago my husband was put on oxygen at night and Apria delivered a concentrator. They were very careful and making sure that we knew how the equipment would work and how to keep the filters clean. They gave us one cannula and one hose and left the machine at the door. It was a hit and run. Two years later, they have never serviced the machine, never delivered any new supplies, and we had NO IDEA that the hoses need to be replaced every two weeks! My husband has been in for severe lung infections, lung mass, and COPD, which he did not have before.

This company should not be allowed to provide healthcare products, as they are putting patients' lives in jeopardy by not delivering the correct medical supplies in a timely manner. I ordered some plastic replacement parts for my husband's nebulizer (for breathing treatments). The day I expected to receive the order, I received a call stating I had to pay a 5-cent co-pay before they could ship it. After explaining our insurance pays at 100% because we have met our out-of-pocket for the year, they wrote it off. Two hours later I received another call and was told it required a face-to-face meeting with his doctor before they could ship. After I told her he already had an appointment scheduled for the following day, she put me on hold and then told me the face-to-face wasn't necessary, but that we had to provide our credit card number before they could ship.

You don't answer you damn phone. Why in the name of all that is holy are YOU still in business? You're sloppy in your business practices and I can see no good thing that you're capable of doing. I've waited 1 and a half months for my supplies and yet you've not delivered. This company shouldn't be in business... may the judgments of God be against this business and may you go the way of all the demonic... since you seem to live in that department. Ok, it's now been one hr. Yesterday it was over that.

Had Univita for oxygen but they went out of business. Apria has taken on their patients. I have a list of people I've spoken to along with chad the supervisor. I have been waiting for Apria to bring me a POC and it has been 3 wks so far. Processing the order is still not done. Was told by chad once the order is processed it will take 7-14 weeks to get the POC. Meanwhile Apria had all information needed a week prior to speaking with chad. My dr is frustrated as well and WellCare who is my health care provider. This company desperately needs undercover boss.

My father had COPD and died about three weeks ago. My mother and I have been working on returning his medical equipment and have had no problems until we had to deal with Apria Healthcare. We needed Apria to come pick up his CPAP machine. My mother made numerous appointments and waited hours and hours for days on end. They never showed. At one point, they even called and said we would be charged for the machine if WE didn't start to cooperate!

I have been dealing with them for 1 1/2 years and have had nothing but problems! Got two calls from Tennessee in one week, each one saying something different about my account, neither knowing anything about what the other told me. After MANY problems, I wrote the corporate office and received a nice letter about how they appreciated my business, blah, blah, blah. She then told me that they were working on my claim for March which had been denied, after a year with the same service. She told me they would not charge my account and she would be sure they did not charge anything without my consent.

Apria Healthcare is the worst company I have ever dealt with. Their customer service is horrendous and their waiting time for anyone to help you is 20 minutes to one hour and a half and then you get the runaround and no one is willing to help you. The only good thing they do is charge your bank account. NEVER WOULD I RECOMMEND THIS COMPANY TO ANYONE. Shame on Kaiser for referring patients to this company.

I am switching to another supplier because it has been a nightmare dealing with this company. They give you wrong information, each customer service rep tells you different info of what you need to comply with, they are notorious for giving wrong fax numbers so the doctor can fax a rx prescription, and waiting times are quite long. My CPAP machine died and I needed a new one. They would not supply me with another one because I needed to provide my sleep study records from 2002. I contacted the sleep study hospital, the doctor, and my insurance company. What they sent me was not good enough.

Our doctor ordered CPAP machine for my husband, he has severe sleep apnea. I paid to Apria $142.64 on 08/25/2015, and as of today 9/4/2015, we have not received it and when I called them today, I was told my husband is not in their system. This machine was ordered a month ago, it is unacceptable. Now Labor Day is coming so they will not open until Tuesday, so the patient could die and they do not care.

I had to change to use Apria Healthcare for my mother's oxygen supplies because they acquired Walgreens respiratory supplies. It's been a gut wrenching experience. The worst ever customer service I have ever encountered next to Comcast. There appears to be absolutely no leadership in their office. You just keep getting transferred around.

Apria apparently did not properly complete paperwork for Medicare so a payment was declined. My spouse passed/died on July 17, 2015. Without any notification or authorization, on August 24, 2015 Apria Medical took $101.52 from my spouse's bank account. The only funds in the bank were Social Security payment for August, which must be returned to SS. The $101.52 unauthorized debit from Apria has caused a deficit in the August Social Security monies needing to be returned to SS because my spouse was deceased in July.

I have been trying to reach my local Apria office for 6 days now. All calls seem to go through a centralized location. First there's the long frustrating telephone menu. Then, if you get through, half of the calls are put on hold and then are never answered. The other half are answered if you wait long enough. They then put in a "return call ticket" to the local office for someone to call you back. If you miss the callback... start all over again. 6 days and I haven't talked to my local office yet.

My wife has had several emergency needs for oxygen service and equipment over the past year or so and, more often than not, her needs have been met with multiple phone transfers to various offices around the country or offshore, unnecessary delays due to the need for "more paperwork," lack of communication and information between the various offices, inability to contact our local branch, and just plain incompetence by untrained, indifferent, and often rude staff members. For a corporation that supposedly provides healthcare, Apria has to be one of the worst.

My wife was released from the hospital and a walker was ordered for her needs. Apria healthcare telephone me for my Visa ATM and I paid my share in full. I noticed my ATM was charged twice for the walker. I called the company for 2 days, without any satisfaction. They kept me on hold with music for 45+ minutes, then said they couldn't help. I asked for a manager and waited another 15 minutes. Someone came on and said a half sentence and hung up. This is outrages! If you care to have terrible service then I would recommend Apria. If you want superior service I suggest calling someone else!!!

I guess they are too stupid to get it correct. Many phone and hours spent providing the same information to two different billing department, each in a different state. Met all insurance requirements necessary. However still getting Certified letters saying I have not meet the requirements. My doctor recommends getting another supplier. Apria is incompetent and has NO business being in business. The Government should investigate them.

8/24/15 I received a fat, first class envelope with handwritten address to me and return address. The mailman told me that standard first class was inadequate because the letter weighed 1.9 oz and postage was due. That is the least of my complaint. In that envelope was a 5-page, single-spaced, double-paged form asking me to sign here and there. No way was I going to read that form and sign anything. I called the local Apria office and... oops... 5 o'clock closing time came and the call was automatically disconnected.

I am on Medicare and it's my understanding Apria is the authorized supplier of medical supplies in this area. They are absolutely dreadful. Someone identifying herself as Chanel at Apria, **, called requesting I fax information to her. I did this on July 9, 2015. When I called to follow up, the number rings endlessly and no one answers, not even a machine. I called 888-492-0010, a number that goes to the Philippines. They had a file for me but had never heard of Chanel and had no idea who I talked to previously. They said they were waiting for the information I had already faxed to Chanel.

Because of my insurance I can only use Apria. In April 2015 I was very sick. Saw my primary care doctor and he wanted to admit me to the hospital. He agreed that I could stay home if I had my prescription filled and that Apria would deliver my oxygen that day. My doctor's nurse call Apria to verify that they could deliver my oxygen that day. When we got home my husband called Apria and they told him that they would have my oxygen at my home within four hours. They never showed up or called. I called the local Apria office 15 minutes from my home. They promised me it would be at my home before 4:00pm. I explained how necessary it was that my oxygen would be there. They never called or came to my home. Still thinking that they would be there, I laid down to take a nap.

Tried to call nurse. Left message. Never did call back. Not informed that we needed to replace hose and nose piece on CPAP every 6 months. So we continued to use for over a year. We have made numerous calls to the 866 #. Every time we are on hold for over 20 minutes, after they ask us to call them. I have waited for the 20 minutes, only to have them disconnect my call at the 20 min. mark, then I'm on hold another 20 minutes or longer. I have called and on more than one occasion, had them say my wait time is 64 minutes. What are the chances that that happens on multiple occasions? We now own our own equipment, so will never use them again. We are complaining to our clinic and hospital of our experience.

Tried to setup an appointment to get fitted for a new CPAP mask with Apria. First problem was trying to navigate their mindless customer menu system. Got bounced around to multiple people telling me that I had the wrong office. When I finally got the right office, they wanted me to fax the script. I don't have a home fax so I asked if I could email it, no luck. What's wrong with a company the size of Apria that can't work with email, or can't let you take the script to the local office? Finally got the script fax, and Apria has no record of it. This has got to be one of the most clueless companies I have ever tried doing business with. I don't see a happy or long business future for them if they cannot move with the current business trends.

Apria is by far the worst company I have dealt with in my whole life. They were assigned by my healthcare provider when I was diagnosed with severe sleep apnea. Right out of the gate, they screwed up my order for my machine and it took months to get it right, not to mention I must have made at least 50 phone calls to get there, and it took several calls at a management level to get it accomplished. Also when ordering supplies, it is the same experience they can't get the order or the paperwork right and again it takes several phone calls and tons of frustration before any results. They send the wrong supplies out all the time and never in a timely fashion.

Still waiting for nasal pillows & headgear supplies to machine. Many months & phone calls from initial efforts to order supplies later. Still waiting... At this rate, I can hope to have supplies in hand in ANOTHER 4 MONTHS. Supervisors don't return calls, this company reps have no credibility with me what-so-ever. But today's 1st call, the rep tried to sell me a NEW Bi-pap machine. Why??? I can't get supplies for the machine we own???!!! My next supply order will be with a different company, out of pocket. I am sure less expensive and have get supplies in hand within 3 business days! Paperwork info faxed numerously from DR office. None of this 24-48 business hours to review faxed info which you received 8/7!!! WTH, Just say talk to you in 1 1/2 WEEKS! So much for expediting and resolving my issues with this company. What a joke! I am not surprised about all these other negative feedback posted on the web.

I was prescribed a CPAP machine by a neurologist (which was a misdiagnosis... But that is another story). Apria supplied the machine. After about 6 months the machine stopped functioning. I called the customer service to ask for a technician or a replacement machine. The call was logged, but nothing was done. After waiting a few weeks, I called again. Same result. The company kept billing me for the monthly cost, even though the device was faulty. I stopped paying the bill and bought a replacement device myself.

Oxygen tank delivery. We have health insurance. Someone put us as self pay. Bounced my automatic payments from 15.83 a month to 787.00. Been four months to get resolved because they didn't put my claim within 90 days. Insurance denied it. We always had health insurance. So now my balance keeps going up. I have cancelled my oxygen delivery. They can take me to court.

Had oxygen service for over a year. Insisted on deliveries that were not requested nor required. The equipment and tanks were picked up on 6-4-15. Since then I have been getting bills, calls and charges for equipment I not longer have. I have called customer service on four occasions and waited on the phone for an hour each time... no one answered. Then they call me again about an outstanding balance. I was not going to go through the phone hassle again so I emailed Apria, using the customer service address provided on their website - 7-28-15. Even though I requested a reply and the website said I would get a quick reply. Never got an answer to my email.

Apria Healthcare sent supplies for my C-pal device and withdrew money out my account. I did not authorized Apria to make the withdraw which caused a negative status in my account. It's Fraud to take money without authorization. D.O.S. 6/23/15.

I called to place an order for CPAP supplies. My old supplier isn't covered by my new insurance. I was routed to a call center in the Philippines. Each time I called (and I had to call 4 times) I was asked to confirm all of my personal info. In every case I was asked to provide my name 2-3 times each call. Every time I was told I would have my supplies within 7-10 days. Yesterday, 5 days from my initial order, I received a call from Apria asking me to call back regarding my order. I spent a combined 84 minutes on three calls trying to supply the missing info (it appears it was there all along). After long periods on hold I was told that my order would be delivered in 7-10 days. When I finally got to a supervisor, I was told that my supplies hadn't shipped yet. Given the loss of my time, I would have saved money if I just bought the supplies with cash.

My insurance company initially denied a claim made by Apria Healthcare and they, without notifying me of the denial, charged my credit card 955.00. When I saw this I called the insurance company (after being unsuccessful in contacting Apria) and they said if Apria resubmitted their claim it would be paid as we had met all our deductibles and were covered in full.

I spent 4 hours and 4 telephone batteries with 5 separate attempts to get connected. NOTHING BUT WAITING and music. The equipment is potentially life-saving for me as I have advanced sleep apnea. As I am writing this, I am still waiting to be connected. All tel. # I have tried are just put on indefinite hold. With this and similar experiences, I must state that Apria has the worst service on the planet. Disgusting.

It is not possible to speak to someone in the local office. You have to drive across town to speak to them. When you do that, they are closed. If you call the local number, you get someone across the country (or maybe in India) who can't help you. They tell you to talk to the local office. It's never ending. But when they want to sell you new supplies, they beat down your door. Do NOT use this company.

Within a week of your delivery, you receive between 3 and 5 non-human phone calls to confirm. When you try and contact them, you have to push about 8 buttons only to be put on hold for over 30, and when you do get a human, they are not in the USA. My husband and most people who have oxygen delivery are sick or injured. I believe they are trying to drive these poor ill people crazy, but what they don't do. The service people who actually make the delivery are very good, but the business end of this company should not even be in business.

I contacted United Healthcare for a pt to inquire where to get durable medical equipment for this baby who is 6 days old. They gave me the name of Apria so we contacted them. I was told by the Fort Myers office that they could not help me and would not give me a reason. I called the Sarasota office and was told EXACTLY what to do and what to fax them for the order. I did all this at 11:30 AM. At 4 pm I called to check the status, and was told that they could not help me either. They never contacted me to tell me the status. This newborn will now not get what they need and we are on a Friday afternoon. I hope for Apria's sake everything works out for this baby.

Apria informed me that they were not allowed under California Laws to pick up my Oxygen Compressor or tanks without first my showing that I had another Oxygen company in place. I could not get my new health insurance to pick up financial responsibility for my equipment without first redoing the testing to see if I needed it. During this time the bill was mounting with Apria. I was finally able to have them collect the canisters at least. But not the compressor.

I am in extreme need of a C-Pap Negative Pressure breathing machine. It has taken over 11 weeks and more than 10 phone calls to get a C-Pap Machine. This company should change its name from Apria Home heal care to Apathetic Home health - we don't care a bit. This is the MOST DYSFUNCTIONAL Company with the most DYSFUNCTIONAL EMPLOYEES that I have ever dealt with in my life!!! It has taken me over 11 weeks and numerous calls to get my machine. Well it finally arrived today without any TUBING or the heated humidifier that I was billed for. The response when I called the NOT SO SMART OR KNOWLEDGEABLE EMPLOYERS was "well just use it without the tubing."

Ordered Cpap equipment on July 27th. Prescription sent then said they had received it. Doctor refaxed on Aug. 12th. Called Aug. 13th - still said they weren't sure they had it. Canceled order Aug 13th.

I ordered face mask cushions in May 2015. Apria sent 3 full face masks instead. I contacted them and returned the full face masks sent in error. I have spent more than 20 hours since 6/3/15 trying to get money paid by my insurance company (UMR, $1287.09) returned. Waiting times vary from 40 to 80 minutes when you try to contact someone at your company to take care of this.

A person could die before getting anyone to pick up the phones at customer service. Three days I have tried and waited and waited and then was transferred and lost and called back and waited and waited. Then I finally get a human and they don't speak English well enough for an American to understand.

My supplies for my bpap was supposed to have been received by July 14. Apria had called me on a recording, reminding me of the order and confirmed it on phone. I have called 6 times and no order yet. I have been a customer over 20 years. Not good.

I can't believe that I tried calling this company today THREE times, a total of 1 and half hours wait. Still no answer. No other way to contact them. Just to say my mom passed away and my dad was living with me now. Thank god his machine is working. Can't believe a company actually can operate in the United States with this kind of customer service, that deals with oxygen. You suck as a health care company.

If I could give a negative five I would. Since I starting with them in April, NOT ONE THING HAS BEEN CORRECT... From when they are delivering devices, O2 or to appointments at their facilities, they either have no record, are providing the wrong item or service and poor customer/phone service. I only have to wonder if they hire people with High School diplomas. What kind of in-house training do they get on a continual basis? They are wasting money paying hourly wages to these people not to mention my hourly wage trying to resolve all these mistakes. They are horrifying. There is no other word to describe them. They happily bill me monthly. My advice is to only speak to a manager or a supervisor. Lastly, if I hear them say at the end of every call, "Thank you for being the best part of Apria," I think I will throw up. They are dealing with sick people and a majority of old people and what should be made easier they make harder. SHAME ON THEM.

If I could rate them in the negative I would. The Modesto Branch has failed miserably in the service that I have received, which is no service! It started when supplies were not delivered to currently not showing my appointment in the schedule 2 times. There is not enough space for me to further explain, just find another company to do business with if you can!

Their sales PREVENTION dept is in full mode! Billing sucks. They autocall five (5) times a day wearing out my answering machine: as a "courtesy call to prevent further collection efforts." Paid them three (3) months-two in advance, on machine rental. Check was cashed and paid by my bank 10 days ago. They still call multiple times a day. Have tried to call them to explain, never have I reached a person. Spend over an hour punching buttons and getting caught up in their phone maze!!! Spent over 1/2 hr on hold. Well, I did talk to a human being with Apria last week: Joe in India. Joe's comprehension of English is sorely lacking, much less his comprehension of the problem. After 10 minutes of him telling how much he appreciated my call, I hung up on him.

My physician placed an order of CPAP machine on last Monday at 3 pm. I have received recorded call on next morning at 9 am, informed me that they have received my order. On Thursday, I have received call from customer service regarding processing of my order. I picked up my CPAP machine on Friday noon from one of their local office. Local office personnel was very nicely explained me how to use machine. I am very happy. I wish I can give them 10 stars.

I have many thing that Apria have mishandled. First, they send me supplies I never ordered, charge my insurance company and me for the products. I spent over an hour trying to get it straightened out but was told a supervisor would contact me. Haven't heard a word from anyone but billing. Spent another hour on hold and couldn't resolve the issue. This company is a joke from their automated system to their horrific customer service.

In January my company changed insurance providers. When it was time for my CPAP supplies I called them and gave them updated insurance information. I also requested that they send me a slightly smaller mask. When my shipment came, no smaller mask. Then I get a bill for the full amount because my old provider didn't pay. Of course they didn't, I wasn't covered under them anymore. So I called again and gave them updated insurance information again and asked them to rebill. Then I get the bill again full amount. It's now August and I'm getting past due notices and now they're telling me it's beyond the time my insurance provider will accept claims. Nothing they can do for me.

This is by far the worse experience I have ever had with a company!!! My Dr sent them the rx 3 weeks ago, I never received my unit by UPS. I called Apria which they said they never got my rx but when I talked to them prior, they said it would be shipped. Now they said can't be shipped and never even ordered it! They just can't get it together. Would NEVER RECOMMENDED THIS COMPANY TO ANYONE!!!

I hate dealing with this company. They can't keep any detail straight, numerous billing issues. Right now, I'm trying to get a service call logged for my c-pap machine. I walk through the prompts till the auto attendant says they are transferring me to an agent. Then my call basically gets dropped. About as useful as an icebox for Eskimos.

My complaint is like most others. Their prices are insane. They charge the insurer AND the patient simultaneously to see who pays first. They threaten to harm your credit and make incessant collection calls for questionable charges on completely wrong shipments. I received two calls already today for $100 that I'm sure I don't owe, but sent anyway to get them off my back. I will pay retail for any supplies I need, rather than deal with them. It will still be cheaper than what they charge over my insurance payment.

They don't sent a bill nor call regarding any payment nor funds to be taken out of your account. The hold time for any call to them regarding payments or supplies are always 20 min. to an hour or more. The people in customer service are at a loss themselves. I hate calling them. It takes anywhere from 2 to 4 days to get anything half way set.

I spent a considerable amount of time on the phone trying to get portable oxygen. Each person I spoke to seemed confused and had to call 2 other departments. After asking for the same information over and over I was told that someone would call me regarding delivery. I didn't receive a call so once again I called them and spent more time on hold and giving the same information to their reps. I finally got the oxygen which was not portable. I received a large tank which I accepted because I was desperate by then. After calling me to verify whether or not it was too late to deliver the oxygen, the delivery person seemed annoyed when I told him it was okay to deliver it. I don't understand how they stay in business.

After confirming with my insurance company that they would cover a knee scooter for my daughter, as prescribed by her surgeon, I called Apria to place an order. This was on a Friday morning. The scooter is necessary since she also has a broken collarbone and cannot use crutches or a wheelchair. The surgery was scheduled the following Monday and Apria told me I'd have the scooter early that week. The surgery took place on Monday. I called Apria on Tuesday morning at 8:30. They told me they were still waiting to see if they needed approval from the insurance company. I told them I already called my insurance and they told me it's covered.

January 2015 my Dr ordered a new cpap.com machine for me. Apria claims that needed insurance approval. Insurance said it had been approved. I finally received the machine after I drove to their office. When I got there, they demanded I provide credit card info. I argued due to their constant billing issues. I gave them an HSA card number and promptly cancelled the card when I left. For months now I have tried to get cpap supply reorder... nothing! Today I called and complained. They refused to honor my prescription for supplies unless I gave a credit card number again. Again I had to give a number since my breathing is now out of control for their failure to produce and again I have canceled my credit card. It is atrocious that they can refuse a medical prescription unless they have a credit card. Their billing department needs remedial training and this company needs to be investigated!

My last CPAP company discontinued the specific chinstrap I have to have in order to get a decent night's sleep. I called Apria and the person I spoke to assured me that my particular chinstrap was available. So I moved my business to them. My first order came and the incorrect chinstrap was sent instead of the one they promised me I'd get when I switched companies to them. I let it go for a while, but after a couple of weeks of lousy sleep I called customer service. I spoke to someone who represented himself as a supervisor and he told me the correct chinstrap would be sent to me at no charge, since Apria had made the error. Well, that was in early July and the aforementioned correct chinstrap never came.

2 days trying to talk to a person and all I get is - it will be approx 100 minutes... really?? Do they seriously think a person wants to sit, hold a phone and listen to terrible elevator music?? Not!!! All it is automated... push this push that. In all my adult years (I'm 72) I've never dealt with all this kind of thing! Vent over!

I have been paying for a wheelchair since August of 2014. The payments are deducted from my checking account automatically every month. Now they say I am 6 months behind in payments & they have not had a payment since January. I took all my bank statements with the withdrawals to Apria on them, to our local Apria, & the clerk tried to help me. After she made numerous calls to the Medicare billing at the Apria office, she got nowhere. We did talk to one woman, but she was disrespectful to me & the Apria clerk. The wait time to talk to someone is over 45 minutes & then they don't believe me or the clerk that I had proof of payment.

I recently switched jobs and was with Blue Cross Blue Shield and had a great hometown office where I could get the CPAP supplies that I needs and they fit the mask to my face. The new job I have uses a different insurance company and I thought my only choice to get my supplies was Apria. When I first started using them I had to order my supplies over the phone and so the mask that I selected I thought would fit me would work and I even asked the sales rep if it does not fit can I return it and she told me yes.

I am an advocate for an Apria customer. This company cannot answer questions pertaining to the itemized bill. The agents do not know what the equipment codes are so they cannot tell you what you are being billed for. There are things on the bill that we did not order or receive. The bill was not sent to Medicare even though we followed the directions and crossed off the things we did not receive and they billed us. When we try to speak with someone to resolve the bill and get them to send it to Medicare we are place on hold for 54 minutes and then it hangs up, call back, wait 37 min. and hang up, we have been on hold many time in the past month and we have never been able to reach billing. If we hit another button to reach anyone we are told we have to keep trying the billing number because they are very busy. I don't know what the resolve is for us but I think our next move is to call Medicare.

I wish there is something below one star in the rating. I am beyond angry, I am furious!!! I haven't had enough sleep for months and I am having a hard time staying awake during the day, especially when driving. All because of Apria's incompetence! Apria provides CPAP for Kaiser patients. My CPAP was defective and Kaiser contacted Apria and ordered a replacement CPAP in May 22, 2015. I received a call from a respiratory therapist on May 28 from the local Apria site (San Leandro, CA) to bring my unit anytime so I can have a replacement. I stop by and they were closed for lunch.

I placed an order with Apria and they never sent the CPAP supplies. When I called again, I got a total run around by stupid people who had no training and no clue. Apria does not have a central database and can't tell how many orders I have placed, or how long I have been getting CPAP supplies. Their people are untrained, unhelpful and ignorant. Do not rely on Apria if there is ANY alternative. Apria has no business being in healthcare and they don't care about your needs.

Medicare says that my copay for medical devices is 20% of the cost. I have a bi-pap machine that I have already paid Apria over $2000 in less than a year and a half. I supposed to be paying now $70 a month for as long as I have the machine. With a lifespan of 5 years, this will cost me about $5000. The cost associated with Apria is $4900 - more than retail - although I believe that Apria with their buying power can get the machine for around $3200. Based on the Medicare copay, I should only be paying $490 for the machine. I feel that I am being ripped off. Apria says that my insurance requires that I pay these copayments. Yet, my insurance company says that they have no contract with Apria.

On hold for over an hour trying to get in touch with billing. They were charging me for my CPAP Nasal Mask $130 saying my secondary insurance did not cover it. I called my secondary insurance and they haven't received a claim. The representative said she can't deny a claim without having a claim in the first place. She also said that they cover CPAP supplies and I had the coverage. She called Apria and they could not find my order. Another 1.5 hours on the phone and still no resolutions.

I have been on hold for at least 6 hours in the last 2 days trying to get a problem solved! I got through at 8 this morning, asked if they had received a form I had sent in, I got put on hold while they checked. I held for 40 minutes, finally hung up. I was so disgusted. Every time I call I get told problem would be solved by next month but it never is. What a joke this company is!

If you are looking for a company that does not do their job beyond selling equipment and supplies, Apria is right for you. However if you expect to be able to contact customer service in under a half hour better yet. If you would like to become the middleman between billing and your doctor you'll have a blast. And if you expect them to respond to requests as to how to operate their equipment forget it. The culture is anti-customer. Worst of all they deliver more than ordered and bill Medicare for supplies not needed or wanted. And for real thrill seekers you can speak with customer service in India. Lastly I am calling out the CEO as a lying coward.

When I was changed from a cpap to a bpap the face mask I was using wasn't up to the task. I informed Apria and Humana. I went to Apria and was told I couldn't have another mask for three months. I was still having problems. The mask was leaking air on side and I had it so tight it was leaving marks on my face, giving me head aches and I was waking up about every hour or so to try to stop the air leak and the noise it made (like snoring. I tried stuffing Kleenex around it but that didn't work.) Finally it was the time I was told I could get a new face mask. Apparently, the person who told me this was wrong. It was another month away. Time again, called to make appointment, was told doctor would have to submit order. It just so happened to have doctor's appointment. Found out that was a lie.

Visited Apria a week ago. It has been impossible to reach them by phone at the Cromwell office to resolve billing and operating issues.

I placed an order for CAPA machine supplies in late April 2015 and they will request insurance authorization. I called in middle of May 2015 to Apria and they informed me that they did not receive authorization from my health insurance company. I contacted my insurance and they informed me they had processed the claim. I thought that it will take a week or two to process so I waited. I did not receive supplies so I called Apria again in June and they said they never received insurance authorization, but I received my copy of authorization and I mailed a copy to Apria and I waited 1-1/2 wk before calling them again.

My son is a 16 month old baby born with Spina Bifida among other issues. His one issue called a Chiari Malformation causes him to not regulate his breathing and he has blue spells. The doctor ordered a rescue bag from Apria (who we use their oxygen). They sent me the bag with a face mask for an infant or preemie. I called Apria to get a new mask. I was told they had to ask a respiratory therapist for the right size mask for my son. Needless to say it's been a month and still no mask. Every time I call it's a different story. The other day I had to call an ambulance for my son bc he had a blue spell and passed out. If I had my bag I could have maybe helped him myself.

This company is quick to take your order and your copay and then dick you around for weeks on delivering the order. They are pleasant on the phone but call center staff are clearly not empowered to actually address problems. They also can't explain why things are delayed. I would not recommend them unless they are the only ones your insurance works with.

I have used a C-Pap machine for decades. Apria talked me into getting new one as they said, I qualified for one under my insurance every five years. They had me sign receipt that in the small print said I would be responsible for any amount that the insurance didn't cover. They charge lease amount monthly for 13 months and then I would own it. Medicare rejected the claim.

I called to inquire about supplies for my CPAP machine. I was told insurance won't cover till July 20 or 22. I was asked if I wanted to place the order and it wouldn't be processed till then. My gut said no but I trusted. Of course items were shipped early and I got billed. Call for help and I get send to the black hole of billing with a 72 minute wait time?!? 72 minutes are you serious? How many people are you screwing that I am on hold 72 minutes? You have to be a multi million dollar company. 72 minutes? Do as you promised. You shouldn't have sent the supplies and you shouldn't have billed me. Absolutely unacceptable. I will find another machine. And will not do business with Apria unless I in coma cannot stop someone.

My preemie son came home on oxygen, the closest place that could deliver O2 was Apria. Gave them a debit card to keep on file because he was renting equipment. Even though they had insurance information, they still kept billing me and told me I had to submit claims through my insurance to get reimbursed. Called my insurance and they said that was incorrect, Apria should only bill me for what is left over after insurance.

I write this as a warning for health care providers. If you can fax a script to Apria and never talk with them, that is fine. However, I have spent a total of 1 1/2 hours on the phone, for two separate days trying to assure that a patient would have oxygen delivered. After being hung up on the first day, I had called at about 4:30 pm - perhaps they are limited to taking calls only until 5 pm - but I was on the phone with them. I called back at 8 am to assure that my patient would have oxygen delivered that day. I was told by the first representative they would not deliver the oxygen for four days! I spoke to a total of four individuals trying to simply call in a script for oxygen. WARNING - fax a script or use another company.

I went to pick up my CPAP equipment. They asked a few questions, made a few statements and said "which one do you want?" I said "can't I try any on?" The response was "no, pick one then try it." I picked on and told them it was uncomfortable. They said "take it home and try it." I knew it wouldn't work, I had a CPAP before and knew what I could tolerate. I called the main office and the office manager said that was the policy. "When you buy a pair of shoes they initially hurt, right?" I replied "I don't buy shoes that hurt. I try them on first." She relented and said I should set up another appointment and go try on as many masks as I want. When I got there the respiratory therapist tried one mask on me. I said "this was better than the last. What else can I try on?" She said "none, take this one home and try it." Same old line.

I have had issues with the CPAP unit and headgear, complaints got nowhere. I asked for exchange equipment, nothing. They sent replacement products without my authorization and charged my insurance - they charge beyond outrageous prices, so ridiculous that I refused to use the machine any more. I returned the unit in a as brand new condition. They harass me 4 x a day 7 days a week for a payment that they billed me, that is after I turned in the equipment. Every time I try to call them to resolve the issue they are on a 15 minute + hold or put me on hold after 30 and 40 minutes I cannot hold.

In the beginning we were told this company did not have good customer service. That depends on the person getting the service and the person giving the service. We made an appointment and ask the person about our insurance. She said there was a co-pay of $500.00. When my husband said he did not think so she said "will you please stay on the line while I check with your insurance company?" (Great customer service). He did and we do not have a co-pay. So we made an appointment.

I received a letter from Apria that it was past time for service on the concentrator I am using from them. They said they had tried to contact me. They had not. My phone is answered 24/7. I called them and set up an appointment. They could not tell me a time frame they would be there, just some time that day and they would call the day before. You got it, they never called or showed up. I called them back late that day and got a service specialist that could hardly speak English let alone understand English. After a long and trying time with her (trying to get another appointment time) I asked for a supervisor to call me back and that never happened. They did call on the day of service, not the day before and expect me to change my doctor appointment and sit and wait for hours. My doctor appointment comes first. This is not the first time this has happened. Service D.

I was referred to Apria Healthcare through my physician. The doctor's office set up the referral and Apria Healthcare was to contact me. After two weeks of waiting they had not called. The doctor's office asked me to call them direct. When I called, they left me on hold for more than 20 minutes - at last someone answered, but they had to switch me to another department. Again I was put on hold for about 10 minutes - then I was switched to another department. The operator asked me to wait. I waited until I ran out of patience. The operator came back on the line. I asked, "can you call me back?" I was told that she couldn't because I would lose my turn for the next operator. I hung up after trying for nearly two hours to make an appointment. I NEVER want to deal with this company.

I'd had my BiPAP machine for 2 years. It stopped working approximately 1 week ago. When I called Apria Healthcare to ask if they could service my machine, They were not interested in servicing my machine at all, only wanted me to buy a new one. When I told them over and over that I couldn't afford a new machine and I only wanted mine serviced they told me it would cost $75.00 just to pick up the machine and an additional cost to send it off for repair. I'm retired and explained that I couldn't afford the $75.00. The man that I spoke to was very disrespectful and told me to call Obama. He also told me the drivers had to live.

This morning my dad's O2 levels dropped to 78 really quickly & I had to ambulance him, & called 911.

Too many issues with Apria to list but because of them I had to go for 3 sleep studies which started in December. I didn't get my cpap until May 1st. They kept getting my dr's information wrong. Yesterday I called for a download giving all necessary info. They called back left message that they need name and fax of Dr. I gave that when I asked for download. Now I got a bill which insurance says they shouldn't have sent me. Called billing. On hold 22 minutes. Someone picked up and hung up. Furious, called back. This time held on for 18 minutes then got a dial tone. After calming down somewhat I called Corporate office was on hold 9 minutes when my cordless phone started to die so I hung up.

I ordered CPAP supplies and authorized a transaction on my card on June 26, 2015 at 11:38 a.m. in the amount of $29.49. The next day I discovered that Apria took an additional $167.14, at 10:30 p.m. from my account WITHOUT MY AUTHORIZATION. I was told this was because I had not met my annual deductible, even though Blue Cross confirmed that I had met my deductible five months before. Don't trust them with your card information, they have not even responded to my complaint, despite waiting on hold for hours and many phone calls. This is the worst-run business I have ever run into.

I have contacted Apria first. I have to wait 20 minutes on hold and after that I asked them why you are charging my account - they said they don't know and when I contacted my insurance provider then they told me that they already charged us and we paid and on top of it they are charging your account too. I asked Apria that before charging customer you should some letter or statement then they said "We don't. We just took money out if we need to." That's pathetic. Please be aware when you rent their equipment for sleep Apria they are doing business not helping patients. They just need money and you can get same machine in half of the price from different websites and they are charging double amount if someone gets it from them.

My experience has been similar nightmare to others on here. I could write a book but I will save that for another time. I am writing this to help others for options! My mom was discharged from the hospital and sent home for first time with oxygen and they set her up with company. My assumption was they would bill Medicare/Medicaid. WRONG! They have up to ONE year to bill insurance by the way. As others have stated, they direct bill customer then bill insurance later, up to one year.

I received a call from Apria after my Dr. put in a script to replace my asthma machine. Been on hold for over an hour!!! This place sucks big time. Can't give you an order number if you don't ever come on the line to help someone. They need to be shut down or fined for being so horrible with customers.

I am a registered nurse with 28 years of experience. I have ordered supplies for hundreds of patients throughout my career. I order my own cpap supplies and paid my portion using my debit card prior to delivery. My items came in a timely fashion but one item should have been a single part arrived as a whole case of them! In addition I now receive a bill for 218 dollars. Immediately I began to call every number I could find and never getting anyone. I held on for 45 minutes each time.

I have used Apria for my son's health issues ever since bringing him home from the hospital when he was 4 months old. He is now 10 years old and we never had a problem with Apria's services until around August of 2014. My son just had surgery the first week of August, so when we got home with him I called the number I had always called to place his monthly order of trach supplies. It kept putting me through to an automated service where you can no longer talk to someone from your area that knows us and my son's situation. Gave them the list of supplies. When we get our order, half of the order was the wrong stuff or they didn't even send the stuff we ordered. Called and complained, can't tell you how many times but nothing has ever changed!!

If you can find another supplier, DO NOT USE THIS COMPANY. This is the second time this same problem occurred. In the second instance, I ordered CPAP supplies [11 May 2015] and after not hearing anything from Apria for two months, I called them [9 July 2015] to find out what was going on. They told me both times that they needed a new prescription from my doctor [the prescriptions after one year]. As a pharmacist, I know that prescriptions expire after one year. My problem with Apria is that they made no effort to contact me in either instance to let me know why my supplies weren't coming.

A request has been sent to Apria for a sleep machine and I have not been contacted. I tried calling and have been placed on hold for hours or disconnected and have to start all over. It is my understanding that this is the only company my insurance company works with. I am going to file a complaint with my insurance provider, as the complaints appear to be so true.

After several attempts to get the correct equipment delivered for my CPAP machine I have finally given up. They first sent the incorrect size. Then they sent me an open boxed item which appeared to be used and missing parts! Why does the regulating government agency allow these insurance scammers to continue to do business and rip off the consumers and insurance companies? This only ultimately forces us to pay higher health care price. So I say prosecute them and put them in prisons in the Middle East!

This is without a doubt, one of the most incompetent, disorganized, and rudest companies I have ever dealt with. I have no idea how they stay in business! No one seems to be able to help. She is just in need of a replacement tube for her CPAP. This has been going on for six weeks since the doctor first sent in all the info with the script TWICE. They still don't seem to know who we are or what's going on. We have called several of their numbers and have been hung up on several times! This behavior is unacceptable. If my mother dies because she is still without a working machine, there will definitely be a lawsuit! I would not be surprised to hear that they have many against them already. Do not use this company!

After searching for a company that would be able to supply me with a 16" reclining wheelchair, recommended by my doctor due to my lower back and pelvic injuries, I was told by phone that they had what I needed in stock. The rehab facility I was in had difficulty dealing with Apria and was unable to procure even a platform walker also ordered, by my check out time. They were kind enough to loan me their equipment until Apria could supply. When the walker was available my wife went to get it so as not to wait any longer. When I tried using it, I almost fell numerous times till I reassembled the platform in the correct manner. A week later the wheelchair showed up at the facility but had no cushion due to not being written on doctor's order. I had my doctor order a Roho cushion as that's what I was using and found it worked well. Five days later and 3 long phone calls, I still have no cushion and no idea when I will.

Six wks ago I contacted Apria to order a new replacement mask for my CPAP machine. I was told to contact my MD as an order/prescription was required. This is perhaps a new requirement by Medicare as I never had to do this before in my 5 yrs of working with Apria. I did so and was told by the nurse that she will fax the prescription immediately which I have no doubt was done based on my years of experience with this physician's office. A wk later I contacted Apria. They had not rec'd it. I called the MD office AGAIN in. The nurse faxed it AGAIN. When I called Apria AGAIN they had not rec'd it. I asked them to contact the MD office directly. They refused and said I needed to facilitate the order. Good customer service!!! NOT in my estimation.

My medical equipment supplier uses Apria for their billing. I have had nothing but trouble with Apria since I started with them in 2014. In Jan. 2015 I get a paper bill with a 30-60 day past due amount listed. I looked into my records and saw that I had paid each bill I had received. So I called Apria and spoke to a representative. She said that past due amount was from Nov. 2014. So I looked at my records and informed the rep that I did not receive a bill from Nov. 2014 and if it was past due why did it now show up on my Dec. bill? She informed me that at that time (Nov. 2014) they were changing systems and not everyone got a bill. So, how is this my problem? Once the system was up and running did they not activate the bills? Guess not. So I fussed but paid the outstanding balance. I then wrote a letter to the corporate offices. I told them about my not receiving a bill and my frustration with the billing system.

Your phone answering system absolutely sucks!!! I just spent a half hour listening to that annoying music. This tells me that you do not care much about your customers...

I got a oxygen concentrator from this company. Long story short they were on my insurance then for some odd reason they switched and it wasn't covered. Never told I was being billed out of network cost. It was the biggest mess. Customer service would tell me all different kind of information. I would receive refund checks from Apria, then they sent me to collections for the same amount they were sending me refund checks. I have not cashed refund checks, however I can NOT clear this mess up - it's been 1 1/2 yrs.

I have been on supplemental oxygen for over 12 years. I used to live in Flagstaff, AZ. The service was good. I could reach the local branch even on weekends with a phone call. Delivery persons were timely. Then the company was sold to Apria. Everything changed. I moved to Sun City, West AZ. It is impossible to reach the company on the phone. I use a cell phone with limited minutes. I do not have the minutes to wait on hold for long periods of time. I was told that my patient file would be transferred from Flagstaff to the local office. If it was then someone did not bother to read the file. For the last three months I have tried to correct my insurance info. I keep getting full cost bills for the CPAP machine. My insurance covers the cost of the CPAP machine. Today I am returning all equipment to the local office because I'm terminating my business with them. This is the worst company. Do Not use Apria!!!

I have used this company for a few years now for my mom's breathing needs. It is always a fight to get her oxygen delivered and they never do the billing paperwork right so there is always something not paid for. Sad for Colorado - not good oxygen companies.

I will keep this as short as I can. My husband had surgery on a cyst on his back. Our insurance set us up with Apria. Nothing but problems. Local branch manager tried to swindle us for a new pump when my husband tripped over the long cord and broke the unit. FYI we both work with medical equipment and know the price of a pump like this. It's not $20,000 like he claimed. Aside from the pump itself constantly clogging and driving us crazy it cost us $20 a day for it and the home health nurse, who was fine, and after 6 weeks that adds up. When I called to finally pay our bill I was told we were all paid up and everything was good, we owed nothing more. Then got a bill two weeks later for an additional $250. I don't mind paying the remaining amount HOWEVER don't tell me we are all paid up when we are not. When you try and call it is a 30 minute wait minimum every single time. I am so happy to be done with this company.

I have ordered from Apria since 1980s but since I am on Medicare for the last couple of years their customer service has been TERRIBLE!!! I have been trying to order CPAP supplies for 7 months BUT I have decided to switch to another company! It is impossible to get any help or get through to a supervisor! ORDER from another company and NOT Apria!

After a year of trying unsuccessfully to deal with Apria & filing a complaint with Medicare (predatory pricing & collections, complete absence of customer service, etc.) I finally was contacted by a real person.

I have read so many reviews in the last 20 minutes. The complaints mirror my own. Where are my supplies? Why after I paid what they said was my balance in full do I get bill? My insurance company tells me I have no balance. My case manager is assisting me and he is not happy. No one answers the phone except that machine. You're put on hold and you wait. I wait for over 45 minutes and the call disconnects!!! No respect, no supplies, no explanations and no satisfaction. I want to file a class action suit. There are obviously many of us. This may be the only way to get satisfaction. How do I get in touch with all of you?? I wish us all good health and resolutions to all these seizes problems. I am thinking of going to FB get the word out. We will find each other! Good luck.

I was recently a customer of Apria Heathcare. I had their machine for approx. five months. I returned their machine in January due to them removing money from my debit card twice for money due from my insurance company totaling over $200. It was a big struggle to get it back. They cut me a check for half of it and I had to file a dispute with my bank to get the other half back. Like I said I returned the machine in January and in March they sent me a invoice saying it had been sent to collections. This had nothing to do with the money that I just told you about. It was for other charges that they added on in March I didn't have it in March. I have proof on my bank statements that I have paid it. These charges that they tacked on in March reflect back when I did have their machine.

This is without a doubt the worst company I've ever dealt with. I've read most of the recent complaints and have most of the same experiences as these other people. For the last 4 years they've sent me the wrong equipment, messed up orders and have been incompetent in getting my claims through Medicare. After being on oxygen for over a year I started getting notices that Medicare had denied my claims. They couldn't tell me why or what we needed to do to get re-approved and finally removed the oxygen I needed. My doctor ordered a BiPAP machine for me last July.

My doctor from Kaiser prescribed an oxygen concentrator for me to be delivered by Apria. I've gone through 13 phone calls and they have tried to deliver a bed, a wheelchair with delivery times from 6:00 pm Sunday to 1:30 in the morning and just total confusion. Today they have given me two different delivery times and I still have not got my unit. This company is just totally confused and has no idea of what they are doing.

Trying to get on to get a supply order is an all day affair. I am not being silly here folks, last order took me 3 hours on hold just to get a real person! I started trying to order today (my last delivery was in January!) and they put me on hold once again with long wait time. The service man came to check my Machine in April, but, he didn't carry supplies.. nor parts for the machine even! What service. In Jan. the service man wrote on the bottom of the ticket that I needed monthly delivery... not another one since Jan!

It has been over 2 months since my doctor sent my CPAP order in to Apria and I still do not have my CPAP machine. Apria does not answer phone calls so you are on hold for over an hour and they still do not pick up the call. I might die of a heart attack while waiting for my CPAP machine from Apria. After reading all of these negative reviews on Apria, I will not deal with this terrible company.

My son who is 5 months old is on oxygen. I was told by my insurance company that I had to change his oxygen provider. They told me it was Apria now. Well I called them two months in advance to set up for a continuous portable concentrator to get my son to see his grandparents out of state. They put in my paperwork and setting me up an appointment.

OK this nightmare started about 3 years ago, like all worst customer service in my life. I've been on disability for 15 years so I've seen many companies. So I suffered through the long waits on the phone, out of oxygen. The worst is when I told them I'm switching companies in Dec. I got a bill in 3 weeks. 2 weeks later its at the collections. My insurance pays 100 percent on durable goods so I know I don't owe them. They are charging a credit card I don't use fraudulently. They are still charging for equipment from Jan that I don't have. Let's expose this please.

Back in December I found that my old machine was not working consistently so I went to the local office to get a new one. They said it would take a couple of months to get the prior authorization for it. I said I needed one immediately and shouldn't have to wait and suffer the health consequences. This is June and the prior auth has not been sent in yet. Good thing I was pushy and walked out with a new machine or I would still be waiting. I have found the local people very competent. I have had similar experiences as everyone else -- on hold, messed up orders and bills. But spoke with someone named ** today who was very thorough and helpful. She said that my insurance will prior auth back up to 180 days. I have my fingers crossed.

Apria has been my supplier for a CPAP machine and supplies for four years. They fail to follow up every 6 months for re-supply, they don't provide all of the supplies we discuss on the phone, and they do not return calls promptly. One of the worst customer service experience I've had.

I have been a customer of Apria for at least 12+ years and recent had to apply for a new CPAP and this process has taken 5+ weeks. Today Apria call to tell me that everything was approved and I could pick up the new CPAP, but required that I give them a credit card so they could charge any amount and I refused. So Apria wouldn't supply my CPAP machine. I then ask them to send the RX and all accompanying documentation; Apria has claimed to fax this information and I stayed on the phone until they verified it was sent. 4 hrs later it hasn't been received.

What we need here is some notes from those who have been happy with a DME supplier other than Apria. Read as many of these complaints as you can stand and then go anywhere other than Apria! Never give Apria access to your credit cards. I started with Apria with my 1st CPAP machine. The local Apria office gave me a machine assembled of parts made by different manufacturers. They didn't call about supplies and when I called them, they had no idea of what was authorized. I discussed this with my Dr. and he commented that he had received many complaints about Apria. I responded to a TV ad from Liberty and they were great for a while. That's where I learned what supplies I needed and when.

Apria Health Care withdrew over $1600.00 all at one time for an oxygen concentrator from my bank account on Friday, June 12th, 2015, despite the fact that my health insurance company already paid them five days before. I never gave Apria permission to automatically withdraw any amount of money from my account, especially an amount of this size. I called them and was informed by their employee that they will not reimburse me.

Apria has been hitting our credit card for a year now. They have stated they needed more information from the doctors with they had received but said they hadn't. They stated that Medicare had denied our claim but they had paid initially. A rep from the company called us and said we would be receiving a refund, but that has never happened. It's a real mess and Apria says they are not responsible, that it's totally up to the patient to get reimbursement for them from the patient's insurers, in the mean time they will keep hitting our credit card. Seems to me that they are doing this because they can bill us more than they would be paid by medicare.

I have been calling Apria for two weeks straight every single day and I am on hold for more than 45 minutes at a time and when finally someone answers they are extremely rude, they don't let you get a word, they hang up on you or no one can help answer questions. They overcharge you more than they are supposed to. I don't even think that they are billing insurances like they are supposed to. My husband has been waiting almost a month for his CPAP and we are yet to receive it or hear anything. Apria keeps telling us that they are waiting for Dr's RX and for insurance to approve. Dr has sent RX twice and insurance has told us they have approved it twice. Don't know what their deal is but they need to get experienced people and nicer people to work for their company.

It started with my having to switch from Premier Healthcare for my oxygen to Apria Healthcare about a year and a half ago! First I have already been tested for my oxygen. I had to be retested. Then they told me I had to get retested on my CPAP machine before I could get the oxygen because it's been so long since I had been tested for my CPAP... I did that. Good night. Told me they had to have a credit card on file... I told them I didn't have to have one at Premier Healthcare which I had for 5 years for my oxygen. They said it was only to be used if I took off with their oxygen machine. So I gave them one.

Received a bill today for my mother from APRIA. Amount due does not match the EOB. Called and on hold 53 minutes. Was disconnected and called back. Voice message states estimated wait time is 52 minutes. APRIA can call me when they want the balance due. This is not acceptable.

Got temp. oxygen tanks for my mother when she was discharged from the hospital while visiting us 2500 miles from her home. Only had them for 3 days and they were picked up on the 4th when she went home. 13 months later I get a robocall that there is an outstanding bill and if I don't pay it (Bill? What bill? This is the first notice by mail or voice I've heard), I will be sent to collections tomorrow. I called APRIA and the only information they had was that the bill was sent through her medical insurance and came back last week that the bill was denied. They refused to do anything about this other than be "happy to take my payment immediately". Ugh.

I have been an Apria customer for almost 8 years. Ever since they have become a national service provider for Medicare the customer service has become unbelievable poor. Wait times are always, without fail over 10 minutes and can be as long as 45 minutes to ask any questions. When you do get a customer service rep, chances are they know little or nothing about the questions you are asking. If I could, I would kiss this company goodbye but since the Medicare connection I am told I must wait 5 years in order for equipment etc to be replaced by a new company.

I was going to move from one part of town to another about 5 miles. Apria couldn't do it. They had promised and promised but to no avail. The customer service actually cancelled my account! I was turning blue due to lack of oxygen. Finally they brought it but didn't pick up the liquid oxygen so I told them I'm moving out and liquid oxygen will be out on the street. This was criminal negligence. They are too incompetent. I meet Apria customers and we trade horror stories. Colorado should lift their license!

** on 5-18-2015 came to pick up oxygen bottles (after the fourth call to have a pick up). He did not help my husband or even offer to help get the large bottle of oxygen to the back of the truck. When my husband finally looked at ** and asked for help his answer was, "Well I guess I can help"! What kind of answer was that? What has happened to customer service? Also, the billing department has filed the insurance to wrong companies. The mistakes go on and on with Apria. Very unhappy and would not recommend anyone to use Apria Healthcare.

With this company got CPAP, used like 6 months. I want to own the CPAP. They charged 1200$$ me and 1200$$ my insurance too. They are cheaters.. Just stay away from them. It's a cheaters company.

After waiting for 5 days, calling every day, they decided not to provide a wheelchair! Reason why? We were not willing and able to bring in the prescription 30 miles from here for they recently closed the Kendall branch, "for efficiency reasons". One day ago, Mr. ** finally agreed us to e-mail the prescription as finally they do seem to use e-mail. 24 hours later, without any news, we called again. In order to find out this "service agent" did nothing and will do nothing too. No service when you need it. We don't need a wheelchair for fun!

I have been with Apria for about 7 years. 2 Years ago they decided that I only need my portable tanks replaced every 2 months as they were closing down the office here in town and every thing would be coming from Marshfield. That was fine because I was not totally dependent on oxygen at that time. After my hospital stay in Nov. 2013 I ended up needing oxygen 24/7. Since it was winter and I don't go out much, every 2 months was still ok. By the next winter they decided that I only need to have my tanks change every 3 months. Well, 2015 has arrived and summer is here. I want to go out more and do more things but find I am running out of tanks.

I received a notice from a collection agency that I owe Apria $105.00 since November 2014. Tried to call the billing department of Apria and was told it was a 87 minute wait to speak with representative, so I hung up. Today it was only 20 minutes so I waited until they answered. When I asked why did I get a letter, she said they sent me monthly billing notices that I have ignored. When I explained that ignored them because I never received any of them, it did not faze her, nor could she explain why I had a bill to start with.

Departments within Apria do not communicate or coordinate with other depts. (on-site locations, billing, website, ordering, etc). Big problem when trying to solve inter-departmental problems. Apria shields its brick and mortar locations so that it is impossible to contact the local branch and its personnel who initially helped set you up with equipment. Short of physically going there unannounced, there is no easy way to get even the simplest of questions answered. The various "800" numbers to their various, uncoordinated departments can have hold times in excess of an hour. Problems can sometimes be solved on a past issue but often seen to pop up again in the future.

This company has been saying I owe them money. I asked them for their ledger to which they sent me. They actually owed me money in fact charged me a copay then turned around and charged my insurance company the exact same amount. 2 weeks ago they sent me to collections even though we can prove with their ledger they owe us money. I have never had a ring on my credit report in 30 years! Horrible customer service, rude sales people, unwilling to have any intelligent dialogue. I have spoken to both doctors and they claim other patients are having issues. Hopefully with social media and other avenues we can get some kind of action taken.

Unfortunately we had to go through this firm for a C-Pap machine for my husband. When we received the sales agreement/contract red flags went off and I mean OFF!!! When I called the company my reservations only increased as I could not get a straight answer from anyone about total cost, whether or not we could cancel at any time, supplies and/or recourse if we disagreed with one of their charges. After 2 plus hours on the phone being transferred hither and yon, I was still no closer to a comfortable response, yet they want us to give them carte blanche access to our bank account to charge us once monthly??? The supervisor I spoke with assured me we would be ok, BUT she still would not or could not give me answers to my queries on monthly costs. AGAIN??? BE CAREFUL.

I have calls (mechanical voice ones) for 4+ months telling me the Apria service rep would be by to see me from noon till 8:30 at night the next Tuesday. I have not left and he must creep up on my door and say "hello" and then leave. I have not had oxygenator service in over 4 months with the same thing each time, you would think he might try knocking or calling since my car is here. After all it is almost June, and if he hadn't seen me since Jan or Dec, but they file those $300.00 charges each month and get paid by Uncle Sam or Obama.

Apria used to be a great company before this new call center opened up. With this new call center they have no idea what is going on. The left hand has no idea what the right hand is doing. They put you on hold and most of the time never return to the call. When you set up a service day for your needs they don't show up or say they did but no one was home. Totally frustrated and tired of being lied to. It is now time to find a company who cares about the patient not the mighty dollar!

Today 5/26/2015. My husband was out of oxygen. Our delivery date was a week out. I understand that he should have it last but in a perfect world. When I called to try and have some delivered I was bluntly told we would have to wait until our next delivery date, a week away. Or come in and have tanks filled. I'm sorry... we live far from a refill office. I'm totally disgusted. At least our propane company keeps us in heat.

It took over two months to get a CPAP. Staff would not answer the phone, would disconnect, or did not have the correct information. I submitted the required documents, and staff kept saying they did not have one report. This process was repeated at least 3-4 times. After complaining to a home office manager, I received a call from a local staff member. The CPAP was not forthcoming, and when our issues were finally resolved, Apria said they did not deliver. I had to go get in a town 45 minutes away. The Apria office was in a business park, and I could not find the street in the park. A fireman directed me to the place just as I was about to go home.

One you get thru the long telephone prompts, chances are the person you are talking to will not have the answer you need. And if you need o2 for a trip, better plan on giving them a months’ notice or pay a large security deposit. Plus their daily rental rate for a portable concentrator is $35 vs. Competitors rate of $20. This is just one example.

I have been a C-Pap user for the past 5 or 6 years. My insurance company (Premera Blue Cross Medicare Advantage Plus) uses this company for their C-Pap needs. When you try to reach their local office you call a local number that is routed to a remote call site. After waiting about 40 minutes to reach a customer service representative, and punching numerous buttons to answer frivolous questions the rep comes on the line, asking questions and all I really wanted was the way to reach the local office.

I like many have equipment from Apria. I have moved several times since, I've tried to advise them of my move, tried to get supplies, and servicing for the equipment when required, back up oxygen bottle refilled etc etc etc... Nada, nil service, just robocalls. That don't work even if you respond to them, customer service clerks that drop your call, people that really don't care one iota for your well being, nor issues. Run like hell at the mention of these jokers, go find another supplier, don't believe a word anyone tells you, sure as hell don't give them a credit card number. This company is one of the most morally bereft and uncaring corporations going.

Apria has continued to bill my mother for equipment at a fee higher than the contracted amount between Apria and Secure Horizons. I contact Apria and Secure Horizons contacted Apria on various occasions. After several months, Apria finally sent us a corrected bill. For two months we received the correct bills and paid them. This month, we received a whopping bill in which it appears that they are going back to the first month and re-adding the additional monies that we are NOT responsible for based on the Apria/Secure Horizons contract. Wait time to speak to anyone at Apria is over 30 min. and easily 50 min. I'm waiting as I write.

I have been with Apria for 2 years and never have had one bit of problems with front counter or anyone working for Apria. Very pleased with their prompt and courteous attitude. Good Job Apria.

I have been calling this company for over 5 months to get supplies. They lost my file and the doctor had to send them the information several times. After stating that I would get my supplies in 10 days they wrote a letter that they were closing the file because they did not get what they needed. You can thank the changes in the health bill for part of this run around.

I used to enjoy going to Apria because I got great service from the respiratory department. I would particularly ask for a respiratory therapist named ** every time I went in. She was extremely knowledgeable and knew exactly how to help me every time I went, even listening to my personal drama for a little while if I needed her to. I made an appointment with her this month, only to find out that she had quit because of how bad they were treating their employees. Or at least I assume so. She was the only one who made it worth going there, and I will not be returning. If I knew what company she went to, I would go to that company.

I was an employee of Apria for 8 years. I am embarrassed to say that I knew of all the complaints within and outside of Apria. As the daughter of an oxygen customer, I am upset that I cannot get anyone to call me back regarding a billing issue. My mother's insurance company sent an explanation of benefits indicating my mother has no co-pay. Apria is insisting that the charges are valid since my mother had an exchange of equipment 3 years ago. When the exchange occurred we were not notified that the billing cycle would start over. We rely on the explanation of benefits from our insurance company. Even though our insurance company says not to pay, Apria insist they have valid charges.

I am fortunate to never having needed to depend on a company for Healthcare services/equipment. I had the worst experience with this company. My husband was discharged from the hospital a week ago and needed a walker before we left the hospital. Today we still don't have a walker and it is because Apria doesn't feel a walker is worthy of delivering. I was told it is too small of an item.

I simply don't have the time to tell all of the problems I've had with these people. They tell me one thing, and my nurse something completely different. Constantly. It's like pulling teeth getting these people to get me the proper equipment. It's been about six months and they are still screwing it up. I hate them.

My son's MD ordered a nebulizer "URGENT" and it has been 2 days and I have been contacting Apria constantly and they keep jumping back to saying they need a MD order after I was told by them they have all the necessary paperwork to proceed and process the order. It is very frustrating as my child is in need of this machine and both his MD and my insurance and I have provided all the necessary paperwork and info to Apria. For being in the healthcare field they do not seem they care and some of their customer service reps are rude and not professional. I myself am in the healthcare field.

I have Medicare and Medi-Cal. All of my Oxygen needs are covered. I have been a customer since 2012. In December 2014, Apria began to harass me concerning the bill- in January 2015, they removed all my oxygen. I went into A-Fib. I finally got back my oxygen unfortunately, they seem to hold the monopoly from Medicare so I am stuck with them. Now I am being harassed that I haven't allowed them access to check the concentrator, they just delivered oxygen a week ago! I received a letter stating they had tried to contact me numerous times! OMG! They are the ones who can never be reached! They are so unethical, I am appalled that Medicare does business with them.

My debit card was billed $134.91 2 months after I received my CPAP supplies and had paid the $39.00 co-pay. Billing department says the claim was denied by the Anthem because Apria submitted the claim to the wrong regional office. Billing said, since the debit had not 'posted' yet, it would be 2 or 3 business days before they could issue a refund. After 5 business days, I called billing back and was advised that they had not submitted the refund, but would do so now, and I should get a credit in "about 2 weeks". They were not authorized to charge that card (that's theft), they have also billed the insurance company (that's fraud after taking payment from me) and the notice from Anthem to Apria clearly indicated that the amount was NOT the patient's responsibility (that's a violation of their contract). I am filing a formal complaint with the Commonwealth's Attorney General.

I lived in Carlsbad, Ca and was issued equipment by Scripps - Green hospital. I was paying $17 per month for a rental of a common device on my credit card. In early Dec.2014 I moved to Arizona and had to change my insurance provider from BCBT to Cigna. Apria billed me for the entire amount of the rental on 4-22-15 claiming I didn't inform them of the insurance change and it was "their policy" to simply bill the entire amount AGAIN, regardless of my prior payments. This is clearly fraud, bad business and the absolute worst customer "service" I have ever seen.

Claim that I was never a customer and they do not have an account for me. Called numerous times and say since I don't have a account with them... can't and won't pick up tanks. The initial order for tanks was set up the Stroger Hospital in Chicago.

Apria never explained the exact nature of why they require credit card information when I registered for a prescribed device. After that revive was deemed medically unnecessary the company never contacted me to say they were going to bill me.

I have not had any equipment since June 9, 2014. They keep sending bills for equipment that I don't have, and now are going to send me to a collection co. Can't reach them by phone. This co. has no idea of what they are doing.

Not one good review?? As a three year Apria customer I'm not surprised one bit. These people have brought my family to tear over the last three years. BS billing, no responsibility, no communication within the company. In my wildest dreams when we started caring for my mom with ALS, it never occurred to me that Apria had the potential to do so much damage to my family and my mom's health. Not enough space here to go into each travesty we have encountered with the criminal organization. If you read this and are not with Apria already, do not use Apria. Use a start up health care company based out of Iraq if possible.... anything but Apria. They have treated us so poorly. Never return a call. Never provide equipment even with a script from the dr, without a full battle. You have to fight for the most basic of supplies. I have never felt such hatred and disappointment from any organization I have ever encountered.

Submitted prescription from doctor for CPAP Supplies three times. They told me it was approved and I would receive within 7 to 14 days, after about 90 days of trying to get the supplies. Never received them. When I called back two times they said for the fourth time they needed a prescription from the doctor, even though it was faxed in three times. They said they would fax my doctor requesting a prescription twice. Both times they never sent a fax to my doctor for a prescription. When I called Apria they lied right to me over the phone that they had send it. They had the right fax number and the doctor's office checked and said they never received a fax requesting prescription from them. They should be fined and kicked out of the Medicare program as a provider for everything they sell, not just CPAP Supplies. Totally incompetent and apparently don't care.

My son's life depends on medical assistance. The amount of time taken away from my son due to frustrating calls to Apria is shameful. The wait for what is a necessity is unacceptable. THIS IS MY CHILD! My son is precious yet NOT IMPORTANT TO APRIA. Apria must get out of the healthcare business where lives are concerned.

Apria lost me when they instituted robocalls to supposedly facilitate ordering my CPAP supplies. But the questions were completely inconsistent... One would ask 'Are you using your CPAP machine every night as directed?' And I would answer yes. But then it would ask if I was out of any supplies, and to be truthful, I would have to answer 'no', because if I were actually 'OUT' of anything, I wouldn't be able to use the machine, now would I? So yes, I still have masks & cushions & hoses & filters, but they are well-used and need to be replaced. But if I answered 'no', then the call would be terminated.

I am unable to contact them. Placed on hold for very long waits with bad music connection... They are billing me for something but I do not know what it is. If you have a choice to go anywhere else, go there.

I have spent over 6 months trying to get these disgraceful folks to return my money and stop charging my credit card for a Sleep Apnea machine! They charged my CC $6 a month for several months, then $292 in Dec, now $22 a month. My insurance company said it's MINE to keep as I met the requirements. I've made about 35 (yes 35) phone calls to these dirtbags... Can't even tell you how often I spent over an hour just to speak to someone. I've been promised, numerous times, that I will no longer be billed. They LIED about submitting bills to the insurance. They've just milked my CC over and over. Look at all of the reviews here. My comments are not unique. How they stay in business is amazing.

I have a story that's been going on for some time now, and too long to explain. Suffice to say... when you get a message and you call back, you get a different person each time who asks you the same questions and doesn't have a clue what has transpired in earlier conversations. Meantime I have been waiting to get the hose for my CPAP machine, as mine broke. On 4/1/15 I was told they would send me this and other supplies, it is now 4/10/15 and I received a call yesterday. I called back and guess what... THEY DIDN'T HAVE A CLUE WHAT I'M TALKING ABOUT. They passed me around for about 45 minutes to no avail. So, I guess I'll hope not to stop breathing or have to have more stents. THIS COMPANY IS NOT GOOD FOR YOUR BLOOD PRESSURE. Oh, p.s. got another voice message this AM... different person, SAME QUESTIONS!!!

Unconscionable price as an amount charged, which either represents a gross disparity or grossly exceeds the average price. The company is unethical with price gouging. Need Credit card in order to be a customer. Hold times are greater than 30 min on average.

I am wanting to cancel the automatic payments, as they have charged me several times but I don't know what it is for! I have been ON HOLD on the phone for over an hour two different times and just keep getting a message that they will be with me shortly!! I don't believe they have any intentions of answering their phone calls!!!

I had to change my debit card because Apria was charging the crap out of my account. They started charging me more than they told me they would. Now I've tried to get a mailing address to send my last two payments for my cpap and I can’t get any one to take my phone call. So if they are having a hey day with your checking account like mine the only way to stop it is to file for a lost card and have your card number changed. That's what I did. Now I will just mail them a money order for my last two payments for my machine and go to another company to have it serviced. As far as supplies I get a better deal ordering off the internet.

1st visit Respiratory Therapist - GREAT! Since then I have been overbilled and received partial refunds, get bills with no explanation of charges. I get marginal help from a marginal receptionist at the Bradford PA store. The billing department is nearly impossible to deal with having to wait 1 hour before talking to someone. I know for a fact that I am not the only person who experiences these same problems with Apria. The Sleep Clinic gave me several choices to purchase the CPAP. I have contacted them (clinic) that I am very dissatisfied with my choice of Apria.

Numerous, but the worst started mid fall; Apria changed the policy on hardship, for low income/high cost medical. We (wife and I) have oxygen concentrators and liquid tanks, as well as CPAP, and nebulizers, and portable tanks we use; and she uses the Apria pharmacy. They disqualified her for hardship as she did not "rent enough equipment" so no help, or payment plans - I received a call that I qualified for a ventilator, in place of my CPAP as I have Parkinson's disease. I said fine, as long as it won’t cost me any more (we are both SS disabled and cannot work). I was reassured NO COST to me 4 times, then they installed ventilator - my cpap was old, they said “not to worry--you are hardship--no cost to you.” Fine I thought, 2 weeks later a hardship review, now being billed 173.00+ which I cannot pay.

This company has no customer service! I have tried six times without success to contact them in reference to equipment. I keep getting a promise of a call back being there is a "work order." Seven days later not one call back, yet they have my CC numbers if they need to charge me! Steer clear and find another company.

They continue to charge my credit card without any bill or documentation for the expense. When I called to try to get an update on the amount that I owe (which should be a recorded message) I was informed that the expected wait time was 65 minutes!

This company sucks, they have me on the phone waiting for 1 hr wasting my time. They never answered, I'll change providers as soon as I can.

I am writing to you to let you know that your employees lied to me and now you are billing me for their lies. I already had an equipment supplier when I was told to try Apria. I was happy with the company I was with but their service wasn't that good. I called to ask questions about your company. I was told that with my insurance it wouldn't cost me nothing out of my pocket. So I agreed. Now I get a bill.

My mother was prescribed oxygen as a condition of her release on the 7th of March. Apria was the recommended provided by Abington Healthcare System, Abington Memorial Hospital, Abington, PA.They were "Johnny on the spot" when it came time to deliver and sign my up under Medicare. She has been taken off oxygen by her cardiologist since March 20th. We have called the local Apria Office and have not been able to get through. The message on the Apria number says the office is closed. I am sure Apria is billing Medicare for unnecessary use of the Oxygen. They should be penalized by Medicare as should Abington Hospital for maintaining a relationship with such a slippery supplier.

This company has billed my credit card company twice for charges for Bi-PAP machine and supplies which were paid by my health care providers. I had requested from Apria to remove my credit card info and bill me for what I was responsible to pay. Apria contract states they will contact the patient for any charges not covered by insurance. That is what I expected though they charged my credit card with no notification to the patient. My healthcare providers have set pricing for services, fees or Durable Medical Equipment that are provided to the patient. They do not allow the Apria to bill the patient for any amount over their allowable contracted charge. I had to have my credit card company reverse the charges and I had to block Apria from making any future charges. I am in process of finding another provider for my Bi-PAP supplies due to Apria's poor customer service.

I tried to get an oxygen tank for pt and was on the phone for 2 hours before someone answered. They picked up the phone and hung up. You can leave a message or anything. I had to admit the pt because it was not safe for her to go home without the oxygen. I was not able to call a new vendor because she has been using them for some time now. Will never give them a referral ever.

This is about the least responsive and most uncooperative company I have ever had the misfortune to make contact with. My wife was prescribed a Sleep Apnea machine. It took weeks to get it. The mask was not fitting correctly so we visited them again. No luck. We requested nose pillows. Almost six months later... nothing. They have never once returned a promised phone call, we never had a chance to speak to the same person twice and got nothing even after the doctor wrote them a letter that she must have a mask.