Apria Healthcare Reviews

I was placed on a CPAP machine to help with snoring issues. Was told that after my deductible was paid, insurance would cover the difference. This was the start of the false statements, constant billing after insurance denied them and absolutely no customer service rep in multiple calls that are able to tell me what I supposedly owe as a total. Furthermore, the balances continue to change, never the same. I have consistently told them that I wanted itemized statements and a FINAL TOTAL with no results. While I know others have paid these highway robbers, I refuse to pay a penny until someone gets proper information to me. Stay away from these people and tell your healthcare providers to reconsider who they do business with. I certainly will be!

I needed a wound vac as part of post surgery care. Apria sent a wound vac, but did not seek prior approval from my health insurance, as required. They billed my insurance, and their claim was denied because of the lack of prior approval. Blue Cross's contract with providers says members may not be billed for denied claims. Not only has Apria been billing me, their bills state that they submitted the claim to insurance, received partial payment, and the rest was supposedly my responsibility. All of which was false. I had reached the annual maximum out of pocket under my policy. If Blue Cross had paid anything, they would have paid the entire amount. They are trying to collect from me when they would have been paid long ago if they had followed correct procedures. To cover up the fact that this was their error, they lied. No words for how incompetent and dishonest these folks are.

My doctor ordered me a CPAP machine. Got the run around when trying to ask questions. They Want you to sign papers so they get paid. They don’t care about the consumer. Want answer questions. Told me someone would call from my area in hour to answer my questions. No one did. Machine showed up to my home today without me signing the declaration. Can’t get help over the phone. They just want the money. Calling my insurance company today.

I have written 3 reviews of Apria on Yelp and NOTHING has improved over the years. I am on Medicare which makes things worse. Apria gets worse instead of better. They seem to always ship the wrong item or leave out an item. Then they bill me for it when it is their mistake. Then Medicare won't pay for part of my next order. Management doesn't care. I will now report them to Medicare for all the errors they have made at my expense. Do not deal with this company or you will be very sorry. Tell your doctor to give you another company to get your CPAP supplies from.

My experience with Apria Nacogdoches Tx was good with my nebulizer and my oxygen equipment but went down hill with my bipap. A week after getting my prescription I called to see what the hold up was. They said their RT thought my pressures ordered by the doctor were too high so they wanted me to drive three hours to their office so the RT could verify what the doctor ordered. I told them no and I would go elsewhere. They called me back two minutes later to say they would set the pressures the doctor ordered and they would deliver my machine in two days. Two days later no machine. I had to call them, again, to find out their RT had given my machine to another patient. Said they would reorder one and deliver it at their convenience. No thanks. I went to another company.

Stay away if you can. I have a home oxygen machine supplied by them, that is what my insurance covers. They overbilled me for years and I was not aware of it until last year. Called my insurance company and sent them copies. It took months until they stopped overbilling me but started to mess up again so I just deducted their overage. Check previous three years bills and all have been overcharged. They are to service my machine yearly.

Incorrect billings, billings for cancelled orders and delayed (if at all) refunds. Impossible to get headgear changed. Poor communication (again, if at all). Total waste of time to try and talk to anyone in "customer service" or "billing". After several tries to straighten out a billing problem, the frustration levels are at a dangerous high. Continually billing for items never shipped, never ordered, or, already paid for seems to be the norm for these guys. Better to not even get started with them if you can avoid it. Their website is a total waste of time also, if you want help with anything, so just stay away from this company.

I have put up with Apria for 1.5 years, and have never had a positive experience. The initial supply of the Cpap machine was the only thing that went correctly. I was refused the initial resupply of my mask as I was one week early in ordering. I ordered a new mask in June and had to go for a fitting in July, I turned in 5 nasal fittings, and only received one nasal pillow, and because of having to have a mask fitted.

Apria was the medical device provider for my insurance company who was paying for my CPAP machine. A few months into the rental, I began getting bills from Apria. Apria claimed that the insurance company stopped paying because my Doctor did not turn in a certain report, however, the Doctor claims they did. This went on for months with me making multiple phone calls until finally, everyone got together to solve the issue which centered around Apria never appealing any decision. They also charged my insurance for supplies I never received because they sent them to the wrong address. A representative from Apria told me that it was handled and I stopped receiving the bill, which was up to $600 for about a month and then it started all over again. Once again, this will take me months to clear up. Stay away from this company if given a choice. They are completely incompetent.

If you can avoid using Apria do so. They are nothing but liars. Complained before, they called and were going to resolve the problem. My mother went into intensive care and then died so I had to postpone their service. After mom's funeral I called. Got their recordings, which they obviously never listen to, and have never heard from them. I have an oxygen concentrator that has never been serviced and keeps going up in electric cost. Now running about 75 dollars a month to run. Please avoid apria. If not for your sake then for the sake of your wallet. Their robo calls are quite routine, to sell you supplies not service the equipment. And they'LL tell you they'LL contact them, they never do.

Apria Healthcare worst company ever. Waiting on hold for over an hour. Still holding. I have Sleep Apnea and when I went to put on my mask last night before going to sleep it was hot to touch. It had never shut off. It could have started a fire. The water tray was burnt since water had evaporated from heat. STILL ON HOLD!!

To make matters worse the mask cushion has torn after 2 plus months of use. The manufacturer recommends that you replace the cushion each month. The mask now leaks and is unusable. I called Apria this morning and was told that I am not eligible for a replacement until next month and then it will take up to 9 business days to receive.

They have never been close to getting an order correctly. It's like you place an order and then random items come to your house. Last time, I told them how they messed up my order and they messed it up the exact same way. That's intentional.

My husband received a prescription for a CPAP as an URGENT matter. Apria was sent the script. They apparently needed more information from the physician, but never notified or called the physician's office. I called to find out why we hadn't received a call and was informed. I called the Dr's office and they had to call Apria to see what info they needed. They do not answer their phones at all. I cannot get hold of them at all. They are rude if they do answer and act like you are an inconvenience instead of a customer. I would NOT recommend this company to anyone!!

My insurance co has called them, my doctor has sent copies of my insurance cards and they will not bill my insurance. However they did bill the insurance in January but have not done so since, instead they choose to call and harass me.

Dealing with Apria Direct for the first time. The wrong mask was sent. I called for instructions to return it. I was told it would take 3-5 business days just to get the email as to how to send it. Really??? I’ve call many times and I’ve gotten the same script read to me. I’ve asked to speak to a supervisor or manager. There is never one available. Imagine that!! DO NOT DEAL WITH THEM. I’d give them ZERO stars if I could.

Where to start? Let's start with the Good: the company was able to reliably get my CPAP supplies delivered. Since the supplies come from the equipment manufacturer and not Apria, the quality is exactly the same as anywhere else, so that's neutral. Now the Bad: In summary: Apria bills customers in violation of their contracts with insurance companies (They are now (as of September 2019) still claiming that I owe charges from November 2018, after previously telling me that November was fully settled, as well as the March dates discussed below). They will charge your accounts without your authorization. They will lie to your face. As others have stated, they will deny or ignore requests to speak to a supervisor. Do you want to do business with a company that unethical?

If I could rate it below a 1 I would. Their customer service is, Oh wait, there is no customer service so don't expect any. I am in the process of changing companies. They don't send order when they should and when they finally do sent them they are wrong. Don't bother.

I sat on hold this morning for over an hour - 6 different phone calls and attempts to reach someone about my mother's concentrator that has quit working properly. Had to listen to an incessant horrible recording over and over how I could go online to schedule maintenance but yet when I went online got an error message on their website! The call center they use does not have English speaking people and if you follow the prompts in the automated voice system, you end up being put on hold and no one ever EVER answers the phone! I cheated the system and made a failed entry on my phone number so it would force the call to a representative, otherwise I don't think anyone would have ever answered the call! I will be asking my mother's doctor for a referral to a different company as soon as possible. This one is horrible and I don't ever want to have to call them again for ANYTHING! Giving them 1 star is 1 star too many.

DO NOT USE THIS COMPANY!! Apria Healthcare is dishonest, unethical and disrespectful!! I paid my balance in full back in May of this year! I have talked to their billing department multiple times, showing them that the funds have cleared my bank. We have sent proof to them six different times showing the funds have already cleared the bank! THEY CONTINUE TO SEND ME INVOICES FOR THE AMOUNT THAT HAS ALREADY BEEN PAID! I have asked to speak to a supervisor and am always denied. I’m done receiving their invoices, I have contacted my local media outlet to let others in my community know not to use Apria Healthcare. Their lack of knowledge and lack expertise is glaring as they can’t even control their books!

Don't buy this company, they are dishonest and shady... Endless invoices, and the customer service cannot tell you the reason for the billed amount... Just another life lesson learned, these people are out there to steal your money.

I left message 3 times to Britney ** who is in charge of financial department. It was like sent to the air and no response. Finally, the 4th time, Judith who got instruction from Britney saying she was on lunch and she removed the balance which shouldn't be there first place. I feel like I have been ignored and I don't deserve to speak to the leader. Wow. I am very upset and angry. How bad service this is from top to bottom.

In Feb 2018 I ordered from them and they said they need my debit card on file for my deductible and I went and got a prepaid card. And so glad I did. April of 2019 I get a bill for the deductible and I called and told them I had paid it then they said it was $3.23 short so I sent them a check. And then I started getting phone calls demanding $185.00. After many calls to my insurance company and with Apria I was still getting calls demanding $185.00. So I posted my experience on here and only then Casey from Apria contacted me and got the problem fixed and they even refunded my deductible back to me. I have used them for 8 years this the only time I have had issues.

Have been trying to get a CPAP machine for 3 weeks now, not one single call. Every time I call it's something different. Calling insurance now to try to get a company that takes your medical condition seriously.

We had to call the Police on Apria Driver 3/11/2019! Update 8/1/2019 My Care Coordinator called told me Apria left message on her voicemail that I recorded the last visit by Apria driver picking up equipment and they are turning that over to Legal Dept! Last Ditch Effort to Intimidate ME or My Care Coordinator and Insurance or both?! What is going on. That is wrong. They do not want recorded in patients' homes by Apria drivers? BEWARE OF APRIA!!!

I lost my job due to health issues then my insurance expired. I'm now below poverty level and ask for a charity application. I wrote to the CEO, Dan Starck, but he never answered someone else did. They do not care if you have lost your home if you have no food. At 65 it is scary. I told them to come get their machine but they wouldn't. They never billed my insurance for the last three months I had coverage and they are holding me responsible. I ask for proof that they billed but I didn't get it. Now it's too late to bill.

We have been trying to get my father a wheelchair since May 2019. I have spoken to individuals in the call center in the Philippines 2-6 times every other day to attempt to get my father a new wheelchair... to no avail. This order has been pending, canceled, restarted, pending... multiple times for varying, unclear reasons. It is absolutely ridiculous to have SO much contact with a company and still no equipment. We are still waiting and I'm still getting multiple calls a day with conflicting information. Highly disappointed and frustrated with this company and will never use them again.

My husband got a cpap machine from them. First 5 months all was billed correctly to Cigna. We switched insurance plans and a few months later we received a bill but it did not say what the $695 was for. It instructed us to call our insurance company if we had questions. We called insurance and nothing had even been submitted to them. We then spoke to Apria who said the cost was to cover the cost of the machine. "Why would we buy a machine that is covered by insurance," we asked. They said it was easier that way! We told them to submit to insurance as we were not buying the machine. They are horrible. We have spoken to several people about this and all that happened was we got billed again and today we got a letter from a collection agency! Any suggestions would be appreciated!

I had my twins 2.5 years back. While trying to find a pump, I came across this company. They verified a pump that was fully covered and shipped me something after I waited forever to get it. A piece of crap. I didn’t get what I asked for because apparently it was not covered. Now 2.5 years later, I am getting a bill. Their billing department says insurance didn’t pay. It sounds like a scam to me. You are running a bad practice. Your sales team verified the purchase and took forever to send me the product and now you bill me for it. Shame on you! I don’t care what your agreement states. You are running a scam.

I wish I could give them a negative number. They are pathetic. Run away. Go to any other provider. They are crooks. They don't answer the phone. They send incorrect bills and then threaten collection. They are an outrage and should be shut down. WORST customer service I have ever encountered. Just read the reviews. They are almost all one star.

From the first month of using their CPAP machine my credit card was billed incorrectly. It took numerous calls each month to get it rectified. I finally refused to let Apria automatically bill my credit card but it took them over 2 months to finally stop billing my card automatically. After one year of using the machine I was so frustrated with Apria that I just returned the machine and paid my last statement in full. OVER ONE YEAR later I start receiving invoices for $47 for the previous year. Numerous calls lasting many hours provided no answer as to what the $47 bill was for or for what exact time period. The billing department agents could barely speak or understand English. Demanding to speak to supervisors was totally useless. I started to receive robo collection calls.

Got O2 from Apria for my wife. Took 30 days to get equipment because it had to be approved by insurance. First 2 months were billed correctly (Regence) but subsequent months were billed to insurance affiliate (Premera) so claim denied. Was not notified of problem for 4 months when Apria called and DEMANDED payment of $600. Representative talked over me and refused to listen. Asked to speak with insurance rep and was told they didn't have such an employee. Called insurance company and they worked with Apria to get bill corrected. Got a call 2 weeks later and was told I owed several hundred dollars again. Apria hadn't billed correctly again. I asked to talk to supervisor and representative wanted to know why. Said it was because of the way he talked to me was offensive and was elder abuse. Said he would transfer me then wanted to know if I would ask supervisor for convenience discount.

This is a sleazy company that preys on sick people to take their money. I was sent a CPAP machine with a 7 page contract, written by lawyers, to sign. HOW MUCH IS THIS THING GOING TO COST ME? I'm supposed to sign a blank check saying I will be responsible for all uncovered costs. What $100's, $1000's? Absolutely despicable how they will get you into a contract with them and not tell you what's going on. My rep, in Albany NY, never talked to me more than to get my insurance info.

Talked into purchasing a new machine and was told there would be no charge. Took over $100 from my account without authorization and now billing me $20 per month and I have 2 insurance carriers. Never again.

My son has cerebral palsy and is dependent upon a feeding pump to survive. On 3 separate occasions, Apria has failed to deliver his formula and feeding supplies before they ran out. They have promised to send emergency supplies out and never shown up. They have brought the wrong supplies 3 times, and when I try to speak to someone local to expedite a correction, they funnel my call back to another company in Tennessee in an endless cycle of being on hold for an hour at a time. There is no local representative to handle their mistakes although there are 3 locations in my area. I can never get a name or email of someone who I can follow up with.

This company continuously commits FRAUD against its customers! Never give your credit card info for anything! They will continuously take money out, with no warning, bill, or even an excuse. Their billing department is impossible to deal with, and you will never get a straight answer. My mother's insurance said outright that this company is attempting to "bill her for FAR more than she will ever owe", that the company is under contract, and they are NEVER allowed to bill their customers for more than what the insurance contract says the patient is responsible for. What does this mean in dollar amounts? They claim my mother owed over $8000 for a service from TWO YEARS AGO.

Avoid this company! Following surgery in November 2016, I paid every bill Apria sent for copays for follow-up medical supplies. No more supplies were needed, and my account balance was 0. Until they started to bill me again: More than a year later, I received more bills from Apria and was unable to obtain any kind of explanation from Apria for the continued billing. I also told a collection service that I wasn't paying the bill because April couldn't explain what it was for. Apria continued to threaten action against me without explaining, and I finally gave up and paid to get them out of my life. Balance was 0, again.

Apria calls twice a day even though I have attempted to resolve my issue since April. I called my insurance company and even THEY were frustrated and confused since I am covered for EVERYTHING and they still keep calling and sending me bills.

Apria is the worst company I have ever used for medical supplies. The billing department is completely incompetent. It usually takes a minimum of 4 phone calls (lasting between 15 and 45 minutes each) to resolve their own errors with insurance. Please find another company to get medical supplies.

I've never had a more stressful experience with any company in all my life. I spoke to their call center in the Philippines five times in the past two days. My Mom is on Oxygen and is moving across the country to be closer to me so I can help. Her current equipment company doesn't have a location here so I saw Apria has a presence where she currently lives and where I live so I was going to transfer. Here is what happened

A very courteous lady called me Thurs. Aug. 22nd, thanked me for taking her call, and apologized for the problem. She indicated the company is going through "changes" and were having some disruptions. She assured me that a tech would be out the next day, Fri. Aug. 23rd to check the concentrator and she would make a note for him to have filters to replace mine. She asked if she could call Fri morning to give me a time window. Fri came and I did not get a call from the lady, but David, a service tech, called me at 11:45 to say he would be at my location in 15-20 mins. I asked if he had the filters on the truck and he didn't seem to understand what I was asking for. He then repeated his arrival estimate. He did show up as he said. He was very nice and seemed to know what he was doing. I asked again about the filters and he said no, he was giving me a new machine. He said they are supposed to be replaced about every 3 yrs. (I've had mine for over 6 yrs already), David was very nice and took care of the issue. Thank goodness, I won't have to go through this again for another 3 months or so when it's time to check the new machine.

Apria just billed me $350 for a supposed charge dating from 2017. They claim that Aetna denied the claim. This supposed bill was 27 months old! I am voting for Medicare for all and urge others to do so!

My Ten year old son recently had a knee surgery and he requires a Jr Walker. I have been speaking with Apria for the past three days in order to get him the correct size Walker. Long story all this company does is lie and make false promises to customers. I warn anyone who has a choice to do business with them to find a better choice.

I had a vacuum pump to help with drainage from chest surgery which was rented from this company and paid for by my insurance in full. I rented it for 6 days after my surgery and it was returned to the hospital per instructions given to me. They then proceeded to send me a bill for almost 1000$. When I called and told them that I was confused about the bill they told me that I had rented equipment for more than a month which was completely false. When I brought this up to my healthcare provider they told me that this happened often, that they didn't read what they were told to do.

For the past two days I have been calling asking what is going on with getting a knee scooter for my daughter. They keep stating that they would expedite the order and when I asked to to speak for the manager and they would not let me speak to the manager. They would only say that they are waiting for the insurance company which is not current the insurance company is only a phone call away. If you are not going to provide the knee scooter then just say so or if you are going to provide then say when you will deliver. Do not say one day you are going to deliver then call the next and gives a different story. Be fair and let us talk to the manager or whomever is in charge of our case. This company needs to stop getting the run around. I would not get them a star at all.

Did I say awful enough? Wish I could give them a minus 10. These are the Problems:

My Apria experience started with a customer service representative call that took 30 minutes to order my knee scooter for my ankle/fibula injury. I was asked to repeat various information repeatedly, at various points of the call to the point that it was beyond normal amounts of repetition. During the wrap up of the call the representative said that she was going to order my CPAP (not correct equipment). I was not told any further information was needed, I was told I would receive a call from the distribution center. Being in serious need of the knee scooter (let’s face it, I’m clumsy to begin with and should not have been given crutches for risk of further injury), I called the next day to check on things. The representative I spoke with day 2 said he could not tell me when I would receive a call from the distribution center but I would receive a call. He also asked me my height/weight at that time.

A young lady at Apria, Donne M., followed up to the note in August. It was the first time in 2 years of working the process that someone at Apria proactively called me. She took it on as a project, assuring Apria filed the appropriate paperwork and that’s proven out in the last couple of months with the Medicare statements and my Blue Cross Plan B policy appropriately covering my costs now. Shout out to Donne M.

My current problem with Apria begins on January 1 2019 when I had to change insurance, I knew well in advance that I had to change. So in December I called them and talked to Jessie and told him that I had to change insurance, and Apria would no longer be in my network so I was going to be solely responsible for the bill, and asked if that was going to raise my bill significantly until I was able to get a new primary care physician, who could give me a referral to my pulmonologist, then get scheduled for an appointment with a 6 minute walk so that I could be qualified for the oxygen I needed then get a new oxygen company. I knew this would take a few months.

Be aware when you are ordering a bed or wheelchair from Apria if you have United Healthcare HMO. You have to pay 12 months of copay and maintenance copay every 6 months as long as you have a equipment. I thought I was keeping it after 12 months. And Apria says that they never rent out new items. I thought I was purchasing new one. Keep breaking down same place and keep replacing with used one and one of them they replaced had problem with same spot and they fixed it and delivered to us.

Updated on 12/21/2019: After submitting this review: https://www.consumeraffairs.com/health/apria_healthcare.html#rev I was able to work with someone at Apria that was actually helpful. The result was that I have an email from August stating that I had a zero balance and no pending insurance claims. I was also able to obtain a statement at that time that said the same thing, no balance, nothing pending. Since that time I have had no interactions with Apria. I have no equipment from Apria and have not ordered anything from Apria. Imagine my surprise when I received a bill today for $89.55. It is amazing that Apria can generate bills from absolutely nothing. If you are thinking of obtaining any product from Apria...run away as fast as you can.

Last May I started a CPAP machine. With all the equipment and rental payment, I met my deductible. Today I tried to order my first supplies through the phone. They had my insurance information, I confirmed it but I warned them that I had met my deductible so I just had to pay coinsurance. Immediately after that, I was billed the whole amount. I checked with my insurance and they never contacted them to check. Now I called, they said a bunch of nonsense and contradictions so I asked for a refund. Given what I read, it's probably gonna take me a year or so!

Over $800 rental fees for a wheel chair I can buy for under 200. Practices like this and companies like yours are the reason America's health care system is so horrible. Your company is charging me over 3 times the amount for renting a wheelchair I can buy. It's just a regular wheelchair nothing special and I gave it back and your company still wants the money.

1st it was mailed to the wrong address. Even after correcting it on the same day with a phone call and a confirmation email that followed, they still shipped it to the wrong address. Then, I used the virtuclean for roughly a week and I made sure to use the instruction manual (that is not included and has to be downloaded from virtuclean's website). It said to leave a 30min minimum down period between cleaning with the virtuclean and using the cpap and or mask. I made sure to do this but for at least four hours. Still, there was a very strong ozone smell. It gave me nausea, caused headaches and extreme dry mouth.

Got a collections call from a guy saying he wanted to process immediate payment for a bill I have not yet received. He could not tell me whether a bill had been sent. I told him I will pay my bill when I get it. He insisted on processing payment over the phone for a bill have not seen. I have made constant attempts to get Apria to respond. They have not. This guy was way too aggressive over small bill that was just sent within the last few days. I will pay it when I get it. I do not give payment information over the phone. I told him to send me a bill. He insisted on processing payment over the phone. Time for a new provider.

Apria has always been large and busy but has tried to be humane. Their billing department has recently become incompetent to a scary degree. Ruinous for your finances, beware! I got a new CPAP machine through Sutter Health, got everything carefully pre-authorized step by step. Apria billing transposed two letters in my account number. Apria also billed the wrong department in Sutter Health. They sent me a bill saying insurance refused to pay. Long story short: went through three conference call sessions with Sutter Health on the line with Apria and myself, with Sutter instructing them how to bill this properly and the invoice from Apria was authorized. Apria never re-submitted the bill.

If I could give this company 0 stars I would. This is the worse company to deal with. We used to send hundreds of order to them as a primary care office and effective immediately our office will not be using them at all for any healthcare supplies our patients need. I have been trying to get a walker for a long time patient for a some time now. And I am appalled at the responses I have received from different representatives. They basically flat out said, they have more important orders that will pay them more money than a walker which is why this order gets pushed back. It is disgusting on how some business operate these days. We are in the healthcare field to help and care for patients. I understand we are all in business and making money is important as well but a business operating with these morals should not be. I will most definitely be contacting Medicare as well as other insurances that we both participate with.

Took me 4 calls, being on hold for over 2 hours, as well as being hung up on twice (and told several times that there are no supervisors with whom to speak) for the supervisor (who WAS INDEED available) to send me a copy of a bill that I paid on the phone. Absolutely ridiculous. They've lost a customer for life.

I have an Apria CPAP machine. After purchasing replacing tubing, water container, nasal pillows I was billed twice, once on auto pay and once by credit card. When I called was told that ordering and billing do not speak to each other. It takes 4-6 weeks to process payments so you will receive another bill. Then you need to call for a refund. I called on 7/2/19 and was told 7 days. I just called today and was told refund not approved and it would take 4-6 more weeks to approve the refund, then 2-3 weeks to receive. NOT. Told them I want money back to my credit card in 7 days as they do not want me calling again. Run as fast as you can from this company. What a terrible way to do business. I'm now going to try to find somewhere else to get new pieces for my machine. Frustrating the lack of good customer service anymore.

Typical call to purchase equipment: Disconnected, long hold times, took 45 minutes to place my last order for two small items. Staff seems to lack training. After nearly 30 minutes of being being put on hold and trying to be patient with a person who said they were new to the job at Apria- I asked to speak to a supervisor. I waited another 15 minutes on hold before giving up without having placed the order.

I returned my CPAP, but they are still trying to rob me. Billing me for that equipment again and again. Getting call after call to pay for the equipment that I returned 3 months ago. I called several times to resolve, just waste of my time. Now they are threatening to send the bill to collection. Never ever get anything from them even you think your insurance is paying.

I paid my bill, still after 90+ days, my payment does NOT reflect on my account. Then they try to double bill me...This company needs to be reported to the FTC for fraud. Total scammers...You have been advised to stay away.

They changed my CPAP supply order without my consent and sent an expensive item I didn't need or order. Nine months later, they mailed me a bill for $299.85 (not itemized) for those supplies. I requested an itemized bill in 3 separate calls, which they never sent me. I made a partial payment of $100.00 to be applied to that bill. They took $100.00 from my checking account and didn't apply it to that bill. Then one month later, I get a bill for the $299.85 from COLLECTIONS!! They send my calls to the Philippines. I am told my $100.00 was credited to my account and not applied to the $299.85 when I specifically requested my $100.00 to be applied for that bill. They demand me to pay in full the $299.85 even though I already paid $100.00 of it. I feel robbed!

I discontinued services from this business too long ago for me to even remember the exact date, which was well over a year if not two years ago, and they continued calling me over and over again saying I was due for supplies. I continued to tell them that I already ended services with them and I made sure that there was no remaining balance that was due each time they called just as I had done when I initially ended services with them. I then got a bill for $305 from them for some service they claimed I received over three years ago, which is completely absurd. I plan on contacting someone who knows law because this is clearly criminal.

I am not sure what type of people work here, but the head of the company needs to consider a major rehaul of their employees including management. I wanted to return my CPAP unit last October so I filled out the online form on their website and contacted my physician to write a discontinuation note. I then boxed everything up and set it by the door so it would be ready for pickup. A month went by and I called and couldn't get a representative because I did not have time to be on hold for more than 30 minutes. Another month went by and it was finally picked up in December. In January I started getting a bill for around $250 for a noncompliance charge for the months of October and November.

This company is a total disaster, run by incompetent and stupid people. First took more than 8 months to process a order for a BiPAP. I ended up giving up and canceling the order. Then the supplies for my CPAP, I ordered the first 2 times and everything went smooth. The 3rd time they messed up really bad. They send the equipment and charged my 2nd insurance instead of the 1st, so the claim got denied from the secondary insurance. They quickly charged my bank account for the *full amount*. This story is going on for the *last 3 months*. Every time I call they apologise and inform the soon they receive the payment from the insurance they will refund my money.

It is impossible to reach a person for help. I have waited 3 weeks to get my equipment picked up. I have left messages and talked to the people who answer the phone and still nothing gets done. I have oxygen tanks taking up an entire closet and machines in my bedroom taking up space. Still waiting.

I received a prescription for a wheelchair after surgery. I was informed by Apria that this would be delivered and had gone through my insurance. No problem. Great. Upon the wheelchair arriving, not only was I uninformed that this was a rental agreement, but they allowed "a friend" to sign the rental agreement. Fast forward five months and I received a bill for $216.58. I was shocked, however; I figured it was a cost that my insurance hadn't covered. I promptly logged on to pay the total. Then I received multiple calls saying I still owed money. I called them back to inquire about their calls. At this time I was informed that it was a rental agreement and that "a friend" signed the rental agreement upon the delivery. I had multiple friends helping out, however; I did not and my husband did not sign this contract. I asked them to take the $216.58 and credit the remaining $34.

I cancelled their service over a year ago because they could never get my supplies or payment receipts to me without 1-2 calls. I also had to often follow up to get the insurance billing done correctly. I unsubscribed from their emails at that time. All of a sudden early this month I started getting daily emails again. I have unsubscribed daily, saved the confirmations, yet I am still receiving them. I have also written customer service twice, to no avail. They are breaking the Can-Spam laws and don't seem to care, so I have reported them to the FTC and the Idaho State Attorney General. I will now use every avenue I can to make sure they lose potential customers due to their inability to follow the laws and run a proper business.

My mother passed away June 18. I called to have home equipment picked up. I was told the day they could come. They said they do pickups in the morning starting at 8:00am. I gave them my phone number that would call before pickup time. Someone was at the home at 8:00am. I never received a call, so called the person at the home waiting for pick up around 11:00am. She had called at 10:00am and they told her it would be between 1:00-5:00pm. At 3:15pm she called again and the automated service said between 11am and 3pm. Then talked to person and they said as late as 11 and then changed that time to as late as 9. It seems the right and left hand do not know what each other are doing. They finally picked up at 4:30 pm. Someone had to make a special effort to be there at the home for this pickup. A whole day wasted!

My wife had a hip replacement and during the hip replacement the doctor found she had torn abductor muscles which needed to be repaired as part of the surgery. She was in a lot of pain and was unable to lay or move in the foam bed we had. I arranged to have a hospital bed ordered from Apria because my wife was sleeping on a chair, uncomfortable and unable to move or sleep.

I’ve tried a few times to access customer service, never successfully. I have talked to people in other countries that don’t know what Apria sells, or does. I’ve spoken to CS reps who work from home with so many loud children I couldn’t understand what she said. These are just the highlights. It may be better to cancel your CS program, and give customers no way of try to contact the company, and reduce everyone’s stress level. Good luck with the current system, maybe the business will survive.

Do not use Apria Healthcare if you have any other option. I received a bill that I thought would be easy to clear up by supplying the correct insurance information. I called Apria directly to let them know that I suspected my information was not correct and to supply my new information. I choose the option for updating insurance information, but still as soon as the representative pulled up my file she said "You have a $200 balance, how would you like to pay that?" I said I wasn't paying as I didn't think my insurance was correct, which is the reason I already stated I was calling.

We started renting a wheelchair after my husband had knee surgery. We went on a pre-planned family trip in December and the airline we were on, must have given the wheelchair away because it was not at our gate upon arrival (we gate checked it). We immediately filed a claim with the airline, which was a headache in itself, but we also notified Apria of the issue and the airline has tried to contact Apria multiple times without success to get the wheelchair paid for. The airline ended up closing the case after multiple attempts to get in touch with Apria, but has said they will reopen the case and pay in full for the wheelchair as soon as Apria gets in touch with them.

Billing department is completely incompetent. I have literally been on the phone four different times to have them bill my insurance company. They still cannot get it right. I even conferenced them with a representative from my insurance company and they still cannot seem to get it right. Instead of billing the insurance they send the bill to collections. How hard is it to get this right? On top of everything else they charged my card without authorization and then try to bill me for the charge again. This company is completely incompetent and no matter who you talk nothing gets resolved!

My 90 year old mother went through radiation therapy for cancer and needed to be fed with a tube. I took over ordering her formula as she was not able to speak and was homebound. I ordered the product the first time with no problems, the second time I ordered, everything seemed fine until I looked at my checking account and noticed an exact double billing. I spent 40 minutes on the phone, and eventually they agreed that they had no legal right to take two payments, but that there was an outstanding payment due. I was informed that my credit card would be credited; 6 days later it has not been credited.

Updated on 06/26/2019: This is my second review of Apria. They called my home phone and left a message to call them back but left no number or contact information. Continue to receive messages that I have not submitted required information but they do not indicate what information is missing or whether what I sent has been reviewed. Two good websites cover Medicare's guidelines and Apria does not clearly request nor educate consumers on these points. From Advanced Sleep Medical Services, Inc. Website

Do not attempt to pay your bill by calling the billing department. Before we began the process of payment I had to listen to the person read me a script on Identity theft. He gathered information from me that was inappropriate such as what type of house did I live in, and how old I was. He requested that I listen to a recording telling me what I was paying for with my 4.95 purchase. This 4.95 was not for the balance on my account but for the Identity protection program they were selling.

Doctor prescribed shower chair. Was referred to Apria by insurance (after asking what companies they worked with for shower chairs). Spoke with Apria rep about shower chair cost after he reviewed insurance coverage. He said patient cost was $14. Paid $14 and received shower chair. About one month later received a bill for remaining cost of chair, around $90. Called billing to tell them they had made a mistake. After speaking with a supervisor I was assured that there had been a mistake with the insurance information used to generate the bill but that it was fixed and should be fine.

Updated on 06/26/2019: After my first post on 6/17/19 someone reached out via email, only to symbolize they are trying to resolve. However this was not so. The customer service person was representative of the healthcare and not the CPAP equipment division. He was not helpful in directing to call the same phone number that I have had all the prior communications and unresolved conversations to gather the information from the accounting dept to reconcile charges and payment applications.

Three years of reordering supplies and I have never gotten what I ordered. It's beyond incompetent, bordering on systematic. Horrible company. I have gotten refunds in the past, but it takes hours of my time to do so.

I want everyone to know that this company is not being fair or honest in their business practices. In a society where computers can immediately charge and credit a customer, something is wrong when it takes a month to remedy an issue caused by Apria and its own employees. Here’s what happened. I was told that I needed to pay $23.43 in order to place an order for CPAP supplies. I paid using my FSA account. Shortly thereafter, I received a message that more documentation would be required to substantiate the charge. I contacted Apria. They couldn’t locate the charge. I gave them as much information as I could.

Dr. ordered CPAP system through CIGNA. Started getting a monthly bill for $107 every month. I paid thinking it was my portion after insurance. After paying two or three times I called Apria since I kept getting this bill. They said I wasn’t using the CPAP eight hours per day so I was being charged $107 monthly. Insurance paid for the equipment in full. I told them this was never communicated and had to escalate the phone conversation to a manager. They told me to send the equipment back, which I did the next week, and they would cancel the billing. They still sent another bill. I figured it was a computer error until it went to collections. It hit my credit report and I disputed the charge to no avail. So they want me to pay for something I didn’t sign up for and it’s not even a product or service, it’s a penalty bill. Horrible company.

Been talking with customer service since January and now it is May. Every 2 weeks I call them and they say they need additional info to bill Medicare, yet I was told many times they have all this info and will be billing Medicare. On my last call, I was told my Cigna Insurance denied the bill. I said YES, like I've told Apria numerous times. I have Medicare and a different secondary insurance since 9 months ago. He asked me for my insurance info, AGAIN. I have given them this info numerous times. The last time I called I asked for a Manager/supervisor, but got an expert billing agent. It appeared, he was having difficulty understanding what I was talking about. Never again will I use APRIA. Never Again!!

There is always a problem dealing with this company and lack of customer service. Billing is a joke. At present they are double billing for a service. Have acknowledged it and continue to do the same double billing. My insurance company is aware and has their national account team contact them. If I ran a business like this company I would be out of business within the week.

Ordered the VirtuCLEAN cpap cleaner. Delivery was easy and I was promised a refund if the item was not to my satisfaction. The cleaner left a foul “ozone” odor on my cpap machine. The smell was so bad I couldn’t use my machine for 2 nights. I promptly returned the cleaner after calling Apria Direct and following their refund procedure. I sent it off 04/16/19 via UPS. They signed for the return on 04/26/19. As of 06/03/19 I still was awaiting a refund so I called them. I was told that it would be looked into by a supervisor since my return was within the proper time frame. As of today, 06/13/19, no one has gotten back to me. I called and they said they will “escalate it”. Meanwhile, my FSA card is suspended for the $200+. Poor customer service.

My employer switch insurance from Aetna to Kaiser that caused my CPAP machine not being covered my my new plan, I was forced to pay a very expensive cost for 12 months for this CPAP machine which was never been used till now because my old machine is still working fine, because Apria will not accept my return of the new machine even it has not been used. Apria suddenly charged me another $44.00 for rental of the same item. They said it was separate rental fee for the same machine that I paid in full!!?? Run fast from this company. They don't even deserve a rate of single star.

I received a CPAP and can barely use it. It is the worst machine I've had. My mouth gets so dry regardless of how high I put the humidifier. To add to the poor quality I got a bill for $900, my insurance covers all my CPAP needs. Why wouldn't Apria, who set up everything with my insurance bill the insurance. Maybe they want double the money for a barely useful product.

Shell. Wrong O2 a week ago & after finally promising to correct today, they didn't get ordered. I can't breathe in my house due to not reaching. I have to crawl upstairs where there's no air. It's absurd how they leave a person with terminal disease gasping literally. NEVER AGAIN.

My doctor has requested oxygen, a portable oxygenator thru Apria. Every time I call it's same old story we don't have the prescription or paperwork. Last time they asked to fax so I personally watched doctor fax it not once but 2 days in a row. Called this evening and they say still no paperwork. What kinda place is this, all they can say is go to local branch. Hello I need oxygen for a reason and not one all that close. Besides if you wan't to be a medical supplier do your job, what else is it gonna take to receive a fax?? Perhaps someone should keep equipment up to date or monitor. This isn't first time I have had problem. Was same crap with CPAP machine. This place needs to get their crap together. It's pitiful. Am gonna look for someone who can get the job done without having to calling them everyday.

All I originally wanted was a new nasal pillow. Apria said that Medicare needed a face to face visit with my doctor and a sleep study done. The face to face with my doctor occurred on March 7. A home sleep study was done and the doctor ordered as per Apria/Medicare regulations. All of the information was faxed to the Apria people, but I kept getting phone calls that they had not received them. Apria then said that they were missing the face to face visit and doctor's order. These had been sent at least four times by the doctor's office. I personally saw them fax it twice! And, yes, both the nurse and I asked Apria to verify the number to which it needed to be faxed. Finally, in desperation, I took both "missing" documents to the Ocala, FL Apria business, making sure that my physician had signed them. The lady there faxed them and assured me that they would both be on file.

Got a Prescription for new sleep apnea machine in January 2018. After receiving machine from Apria and leaving my card for auto payments (big mistake) the overcharges and frustrating Apria rep calls with no resolution. I paid the balances. The machine was paid for November 16, 2019. This confirmed with United Healthcare rep on conference call. Balance owing December 2018 was $0.00 free at last!! Wait for it... April 25, 2019 received statement with charge for $ 430.00 for Equipment rental. Apria is claiming the insurance does not want to pay! Yep they finished paying in November and that’s what happens when you're finished, you stop paying.

I was referred to this group by my hospital. They were to supply all my CPAP needs. I do not have a copay. BC/BS is primary and Medicare is secondary. I have updated my insurance for the past 6 months only to find they have not billed Medicare my secondary insurance. They have reported me non payment for $63.02. Medicare would have paid this if Apria Healthcare had billed them. I am still trying to have them bill Medicare and also struggling to have this bill removed from my credit report. I am surprised, after reading reports of others' experiences, that major insurance companies have not sued Apria Healthcare for insurance fraud. I will never use them again for fear of greater exposure to unethical business practices.

Apria took over from a previous company to supply a CPAP and supplies. They did so in April 2018. I tried to order supplies in June 2018, but was told that I hadn't had a face-to-face appointment with my sleep specialist, which is required in order to obtain supplies. I actually had seen my sleep specialist, so I called their office and asked them to contact Apria to confirm this. I waited a couple of weeks and called Apria again; once again, they said that I hadn't had the required appointment mentioned above and therefore couldn't receive supplies.

Updated on 06/17/2019: RE: Previous review correspondence with Apria, when I called them with# associated with your review, Grace ask what I wanted then hung up on me. I wrote a response on Consumer Affairs, Apria responded with an extension to call back. Voicemail box full, I have been recording all calls with Apria, as they also record all calls. I switched DME companies and Forms signed and sent to Apria to pick up their home unit and oxygen bottles, since Apria no longer providing portable concentrator per my conversation 5/31/19. I’ve called numerous times to call center and the local office. No response or advancement in getting their equipment picked up. Today I went thru automated option At call center # requesting pick up of all Apria equipment. Apria didn’t deserve the one star, but you can’t continue with review unless you chose a star rating. Never good idea to go thru overseas call center. I can’t recommend Apria!

My husband uses an oral CPAP mask. This mask comes w/ the parts; the one used to breathe and also headgear. The mfg of this mask states they do not sell the mask and headgear separate. There are no different model numbers for the mask and headgear, it is one unit with two pieces. Apria, however, submits two claims to insurance. One for the mask and one for the headgear. After insurance denied the 2nd claim because it was not an allowed charge, we received a bill for $87 and were told to leave if we didn't like their billing practices. We would gladly leave if there was another company that offered this mask. The best analogy I can use if you went to a car dealer, bought a new car and then were charged separately for a gas pedal. The mfg of the car provides the gas pedal with the purchase of a new car and therefore you would not be charged for one separately. However, that is exactly what Apria is doing with this mask.

We have been fighting with them for over a year now. They have no clue what they are doing. They also billed my credit card over $800! We got that removed after months of calling and dealing with India. Now we find out they are still charging insurance for a CPAP machine I never received for the rental of this "Fake" machine they supposedly sent us. So many complaints about Apria and no one does anything about it!!! This is why our insurance is so expensive. Anthem Blue Cross keeps paying the bill without even checking up with us.

Their customer service department is a complete joke. No one speaks English clearly and they barely understand you. Then, they tell you a bogus amount of money is owed as a deductible when you know for certain your deductible is $0. I am not paying them almost $300 for some magically conceived deductible. I wish my employer would pick a better DME company, because every time I have to order something from Apria I get the runaround. This is what happens when we offshore our companies, people.

If your insurance provider ever refers you to Apria, run for the hills and demand to be sent to another medical device supply company! It took them almost 6 months to get me my APAP machine, which was all due to their incompetence. This resulted in me having to pay full price for it due to the new year starting and my deductible being refreshed. They then sent me a bunch of equipment I did NOT order and charged me for it! They refuse to take it off my bill even though I sent it back to them and now if I don't pay, we all know what happens to my credit. So I have a $650 bill that should be about $150. How there isn't a class action lawsuit against them is beyond me. Run, run, run! I would not recommend them to anybody. If I could give negative stars, I would.

I have dealt with a lot of Healthcare providers, pharmacies, etc and this is about the poorest Customer Service I have ever received. I have wasted more time than I care to think about on hold waiting. The other day, I got shuttled around 3 times before I finally got to the right person - and then they couldn't give me any relevant information. I am actively searching for another supplier. There HAS TO BE a better company for CPAP service.

I have dealt with Apria for 5 years but no more. They seem to be in the business of trying to get you to pay instead of your insurance company. The last two times I have had my "100% CPAP covered great insurance" denied. Last time I was denied, it took me at least 8 hours and 10 calls to straighten it out. They just sent me a bill and I am going to pay it because I switched insurance and doctors so I don't have to deal with them anymore. My last batch was fully insured and but I can't go there anymore. It will take 8 hours of my life and it's not worth it. My time is worth more than the $288 dollars. It really is.

Company bills before filing claims with insurance provider. Billing specialists are from outside US and follow a script. They have no idea what they are saying and try to double talk you. I have had to call several times because first no claims were sent to insurance (even though bill states that it was) had to explain to billing specialist that I can see if a claim was sent. Then Oxygen claim was never sent, just for compressor and nebulizer. Then they try to bill above the allowed amount by insurance provider. Had insurance company call to tell them their billing practices were illegal and they haven't sent claims for O2.

I wish I had read reviews before doing ANY business with this company. When my insurance changed, I contacted them to let them know and they told me they were a participating provider. They lied. They then charged way more than the price of a machine. I returned the machine and was told my account was taken care of. Months later I received a call threatening collections if I did not pay, I called, it was researched and I was told I did not owe anything.

My son is a quadriplegic and his nurse case manager coordinated an order for a Hoyer lift. The case manager requested a referral, got insurance authorization and confirmed that Apria Received all required documents. I started getting phone calls saying there was a problem with the prescription, I kept checking with Dr office and they kept sending new prescriptions. Each time I called Apria they continued to say inappropriate prescription. No Communication with anyone in the know at Customer Services. Eight days later and I still get the same response from Apria who can't ever explain who they have talked with at Dr Office. Refuse to send transcripts of calls. TERRIBLE company, I am trying to get UCDavis Medical Group to switch this Durable Medical Equipment.

I've been waiting for a wheelchair for a month and customer service kept getting my insurance number wrong after reading it to them several times. Then they spelled my name wrong after also spelling it to them several times. I keep getting people with heavy accents that repeat the same questions over and over like asking for my height and weight and saying they didn't get the information when they call me but that wasn't the only information they had wrong. They still had my name or my insurance spelled wrong as well.

My Pulmonologist re-verified my requirement and insurance eligibility for 24/7 oxygen therapy - and, wrote a prescription for the home oxygen concentrator and the portable oxygen concentrator. When the POC was delivered (no prior phone call for an appointment), I was informed Apria will only provide either the home unit or the POC - since I do not require CPAP.

I have not received the machine yet but I have been given the runaround by the 800 # people. It is clear that it is not the customer service representative's issue. They have been very kind, however, they have not been given adequate tools to assist customers. I've received multiple voicemails from Apria. I've called the number they told me to call only to be told that the machine is at the local branch. They will not give me the number to the local branch. Even local appearing numbers send you back into customer no-service hell. I'm calling my insurance company to see if they'll approve a different medical equipment provider. If this is the beginning before I've received a machine, I can't even imagine how I would get help if there are issues with the machine after I receive it. This company has lived up to every single review that I've read. I could not find a positive review of the company.

My doctor ordered a Bi-pap machine through this company. I was initially told it would be five business days to fill the order. It's been weeks and not only has Apria not filled the order but they are misrepresenting the reason for not filling the order, telling me that my doctor has not provided proper settings for the machine. Numerous calls placed to the doctor's office have confirmed that the doctor provided this information several times. When I called Apria and asked to speak with a supervisor, I was placed on hold and then the call was terminated. When I called back and again asked to speak with a supervisor, I was told that someone would call me back. They never did. At this point, I am going to beg my doctor to use a different company and call my insurance company to report this company's behavior.

How can Apria not have a system in place to process prescriptions when they are able. My script is not valid until May 29 and I have been told to call back multiple times to get it set up. They have the prescription. How come they can not hold it and process it on May 29 instead of making me call back? Shouldn't a large company be able to file these away until it is time to process???

Updated on 07/01/2019: I have wrote a prior complaint on May 21 and did get a response. Jolanda told me I would get a refund in 7 to 14 days. Have not received nothing. I have been calling every day and cannot get a response. I called last week and was told they would resubmit it. Now the refund amount has changed. I cannot believe this company cannot get anything right. I swore I was going to drop them but Jolanda guaranteed me everything has been rectified. Well guess what, it has not. Read first complaint for more detail. I have been dealing with this since February 4, 2019.

Apria is the worst. If you have in home oxygen, they don't show up to service it, going on 2 years now and if you have CPAP they'LL call, but do nothing. Finding out how I can switch because they are the worst. And customer service is outside of the USA and they clearly do not speak or understand English.

I was provided with a wound vac which I used from November to December. Insurance covered it 100%, so imagine my surprise when I received a $1200 bill 5 months later. The rep told me that my claim was submitted to my insurance company and this was my deductible. I knew I'd met my deductible so I called my insurance company. Not only had I met my deductible, but my claim was never submitted by the doctor who ordered the equipment. These conversations took place on 5/17/19. My insurance company had a hold put on the bill until they resolve it.

I have a bipap machine and it's been 2 months since I'm waiting for someone to help me adjust my settings. My primary faxed numerous prescriptions and I get no call back. The one time I did the sleep analyst said he wasn't qualified to adjust settings, but he felt the settings weren't that high. Yet he is not in my shoes. At no time was I shown how to set it up properly. Other friends have the machine and a representative came to do a full lesson on proper use and cleaning. My previous experiences with customer service is that they will call and nobody ever calls. They claim a call was made and was closed out as finalized but I never speak to anyone except one time when I was told they couldn't help. I placed a call today and for the 10th time I am told someone will call back. I expressed my frustration and the customer service girl started yelling at me.

Today will be the 8th appointment time I have set to try and have oxygen delivered to my home in a 2 week period. I call telling the representative that I am completely out of oxygen tanks, which I am, and they put my order in for delivery. They tell me the date, but can't give me a time frame or a reference number. So, I wait...all day..from 8 am to 10 pm. No one shows, no one calls. I call back the next day and the rep tells me they don't know what happebed, or I wasn't home when they tried to deliver, or they are only in my area on Tuesday so they don't know why this appointment time was even set. I am still without oxygen. Going now into week 3.

I have a CPAP Machine from Apria thru Kaiser medical insurance. Kaiser pays 100% for durable medical equipment under my plan and has done this for as long as I can remember. The CPAP machine is fine and works perfectly. A few months ago Apria began billing me directly instead of my insurance although nothing has changed on my insurance coverage. I keep calling and Apria keeps agreeing there is a mistake, but they don't correct it and the size of the bill keeps growing. Apria billing is a mess and they are unresponsive to customer requests for a billing correction. I will be asking my insurance company to find another provider due to sloppy Apria billing practices.

My Dr. ordered oxygen supplies on April 16, 2019. it took four days and 14 phone calls to get the oxygen machine delivered - at 10:15PM. The refill equipment was faulty and we had to wait two days for that to be delivered. The portable oxygen concentrator was ordered on April 16th. Subsequent phone calls to Apria, someplace in India, stated the machine was on order, and took 5-30 days for delivery to be effected. May 15th - phone call to India and we are now told that there is a wait of 30 "business days." C/S rep suggested we talk to our insurance carrier, (Medicare) about getting a new provider. What an endorsement!

We returned oxygen equipment. Then they tried to charge us for the equipment... $8,000 for items you can easily buy on the Web for a tenth of that. And this is after we followed their return instructions to the letter! We have filed a fraud complaint with the state's attorney general.

Yes it was resolved, and oxygen was delivered. I just don’t think elderly or vulnerable people should have to wait that long when they really need it.

Updated on 11/17/2019: Finally, after more than 6 months, I received a refund for the wrongful charges that Apria did to my account. Unfortunately, my suffering didn't stop there, a couple of weeks later I received charges for accounts that Apria already received the payments from the insurance and my copay. I really lost all my faith in this company, I will not gonna pay for those extra wrong charges and I will not fight this as well, I'm tired, I do not want to go thru all the suffering and stress that I went the 1st time. I give up, do whatever you want, I don't care anymore if you put the bill that you wrongly charging me now will go to collection.

This has to be the hardest company to deal with, by far. I had one billing question, one a few others about supplies and a shipment. When I called one of the 800#'s listed, I was on hold for about 10 minutes. Once I got someone, and we played 20 questions, I was then given 2 different 877 and 866 #'s to call. They couldn't help me. They couldn't transfer me. They couldn't do a warm handoff so I wouldn't have to play 20 questions all over again.

I have been awaiting my portable oxygen machine for months, and when I call am given the runaround. All insurance and doctor paperwork are approved and still no solution. This is by far the worst experience I’ve ever had with any medical issues. I am currently on hold with the Oklahoma City office for well over 15 minutes because I requested to speak with a supervisor. If this company cannot provide services then they should not present themselves as if they will. Especially when dealing mainly with the elderly.

They supplied a CPAP machine to me. It was shipped. I had issues and was not helped. My doctor tried to help me but eventually I gave up and tried to return the machine. I arranged a pickup date and was given a 4 hour window. After 8 hours of waiting I gave up. I kept calling and checking and they said that the courier was coming. He never showed.

How in the world did this company ever get any government contracts. When I received my CPAP I was contacted to verify my information. After a year they have started trying to Bill me for the machine. As I have both Medicare and a supplement policy I knew this was wrong so after a call to Medicare where I see they have tried to Bill Medicare for over 800.00 the lady at Medicare says that Apria no longer accepts Medicare payments. I even spoke to one of their Indian call centers who wanted to play 20 questions to verify my identity. After the third I declined to answer any more. If they want the CPAP back send me a RMA and postage, I'll get it shipped.

I got my CPAP device from Apria in November 2018. The device wasn't set up correctly by the hospital, so I wasn't able to use it properly. CareCentrix said I was out of compliance, and the insurance wouldn't cover the device, so I was supposed to wait to be contacted for pickup, or negotiate payment. The doctor prescribed a sleep study in Feb 2019 to get the information needed to set the device up correctly. The sleep study was denied by the insurance company, and the doctor had to petition for them to approve. Nobody contacted me to pick up the device (because Apria doesn't have a department to call patients who are being billed). Apria would send me bills every month with "Is this being submitted to the insurance company? YES".

Updated on 05/06/2019: I have this company a one star rating because of the horrible experience with their billing dept. They asked that we reach out to them to resolve this issue. Just wasted another hour of my time hearing the exact same thing we've heard for a year. We went to our local office to help. They aren't allowed to talk about billing because of all the issues. We have changed providers!

For over 8 months we have been trying to get information. First we were told we were purchasing our machine then we were told it was a rent to own then we were told it is a rental. Then the original contract I signed was altered and they actually forged my signature. You can clearly see it's no where near as messy as my signature. Not one person on the phone or in person in Fort Wayne Indiana can tell me any information. They are extremely rude. I have spent over 4 days of work time I lost just trying to call and actually go there in person to get answers and still am nowhere. Save Yourself the Time. Buy ANY OTHER OPTION!

Where do I even begin with this? First of all, how does a large company that has contracts with hospitals not have a dedicated, professional call center for customer service?? The first person I ever talked to said she lives in the midwest and is doing this from home, and was trying to figure out Apria's software program. After 30 minutes on hold, she supposedly put my order in, but it was wrong. Current situation: a month ago I put in an order for supplies, my usual stuff. I opened the box and discovered nasal masks rather than full face masks, which I've used for 2 years. I cannot use a nasal mask.

My husband's CPAP machine broke over 2 months ago and he has been having to do without. We went to one of their locations to see if it could be repaired. It couldn't be. It was too old. Told we needed a script to get a new one. Asked our doctor to send one. Apria said they sent out doctor a form to fill out. Doctor never got it, friend gave us an old machine. Went to office again. Couldn't be programmed. Wrong type and too old. Decided to buy a machine myself and try to get reimbursed later. They told me what type to get and said travel ones are cheaper so I bought a travel one from Apria. Machine came in mail right away so took it to office to get set up.

Making the first appointment was very difficult due to the person's accent. Asked to speak to someone else. She would not transfer me. Reordering 45 minutes never got my order. My insurance stop doing business with them. Yeah that bad.

For months and months my partner has been trying to solve the problems with Apria and her machine. First you get a youngster from somewhere is Eastern Asia. That's part of the problem for obvious reasons: youth and language barriers. The young lady had no idea what I was talking about. The Woburn Massachusetts office is a mess. Total incompetence. The office lost my doctors prescriptions. They messed me up with Medicare. The machine is breaking down. Now they are telling me Medicare won't accept me!!! All this after 6 months. That Woburn office needs to be closed down. My doctor office told me that others have had problems with this company.

I have been trying since May of 2018 resolve a billing issue for my CPAP machine. It is now April of 2019. The goal is to submit billing to Medicare. First obstacle is poor/broken English spoken by Apria service reps (possibly located in India). You will never reach anyone of authority in this company. I had no idea that there was a billing problem until I was threatened with collections.

Was called on April 9th about my bill from Jan to present. Kaitlyn ** clinical account manager dropped off vacuum pump late Jan but I had to have a second surgery and did not use pump until 6 Feb was told since I had it in my possession. I was charged from day of possession even though she dropped it off then because she was area.

Horrible customer service. They are liars and have committed fraud! They contacted my husband to let him know that he was eligible for a new CPAP. They sent him the device, then billed him for it. My husband contacted the insurance company to see why the insurance didn't pay for it. The insurance company had my husband make an appointment with his doctor. At his doctor's appointment, the doctors office informed my husband that Apria had lied to him and that he was not eligible for a new CPAP, that the only way he would have been eligible is if he had done a new sleep study. Now he was stuck with the entire bill because Apria sent the bill to a collection agency. His CPAP doesn't even work correctly! Such a horrible company!

MY SON need the CPAP Machine, had to be purchase out of Network. I called and wanted to know was there a payment plan? I was on the phone for an hour. Transferred 6 times. No one answered my QUESTION..

In January 2019, I agreed to pay the last insurance payment for a CPAP device and used my HSA credit card to settle up. Apria gave me a reference number for the payment and my HSA provider has a record of the payment on the same date. However, the department at Apria who "applies" the payment never did so I continue to get bills. I've contacted Apria seven times by phone and email and each time I'm promised they'll "apply" my payment but never do. I have written responses from them in broken English that say they can't apply my payment but don't offer any resolution. They also won't let you speak to a manager. In my last call, they told me they settled my account but didn't.

This is the worst company I have ever had to deal with. The websites are not user-friendly. The Customer Service Lines are the worst. I have had an issue with their website as it never allows you in. I tried calling to figure out why i am getting a bill that you cannot open and a website you cannot get on. The billing Department was great but once he transferred me to IT forget it. They refused to help me. When I asked for a supervisor they refused to speak to me and refused to send me to that person's supervisor. When I tried to speak to the complaint department of course no one answers- they want you to leave a voicemail and they will get back to you.

What a horrible company to deal with! Have called in 4x for my mother who is elderly. The customer service reps from the Philippines just tell you what you want to hear to get you off the phone, never following thru to actually do what they say. Finally got ahold of their "escalations" department who didn't want to deal with my problem either and was very rude. I got more help calling her health insurance company who called Apria with me on the line. After 2 hours we thought we had it straightened out. Apria was billing the wrong "leg" of my mother's health care and billing her credit card when the insurance claims were denied.

My father was recently prescribed oxygen therapy. The technician arrived at his house at 10p.m. to deliver the machine. Really? 10 p.m.? And he had two additional deliveries after hours. He told us that a therapist would be in touch the following day, a Friday, to meet and give us a POC. By 2 p.m. that Friday - no call. Two calls were placed into Apria, during regular business hours, both ending with promises that we would get a call back. Nothing. I then called on Saturday and spent 45 minutes on the phone to be told the same thing. Four hours later, no call from local rep. We are now stuck without a POC all weekend, my dad tethered at home. Now waiting for a call to schedule a meeting with the respiratory therapist and receive a POC so dad, who is supposed to be active during his recovery. Can't be very active when we don't have a POC.

After a regular maintenance check of my O2 concentrator and refill compressor, the Apria tech noticed some old, larger O2 tanks in my garage that were empty and asked if I wanted to replace them, in case of emergency (2 of 8 total). I haven’t needed to use these tanks in years, but gave the technician permission to replace them. Big mistake. I received a surprise charge $480.62 on my next bill. When I called Apria, the customer service rep couldn’t explain the charge and refused to remove it. I then asked the rep to send someone out to my house, so I could return the replacement tanks as the fee was unaffordable to me. Rep refused.

I obtained a new cpap in 2017 and was paying the copay just fine. My insurance changed in February of 2018 and Apria took over $700 from my bank with no notice or explanation. I was told this was for the balance of the cost of the machine. It took 6 weeks of talking to “customer support” to finally get the money refunded and the new insurance billed. I then have another $70 taken out of my bank account again with no notice later in 2018. At the time I was told the machine was completely paid off. Now just today I see another $322 charge taken from my bank that was again without notice or explanation. I dread be forced to yet again deal with these liars and frauds. I’m an attorney and will seriously be considering a class action suit against this terrible company, especially after reviewing these complaints registered here.

Ordered a new CPAP, pillow mask and supplies in November 2018. Got billed for full amount. Called Apria and after eight or nine minutes got somebody in the Philippines. They said Humana insurance refused the charge. Very snottily said that it was too bad, it was my responsibility to pay bill. Already had charged my credit card. Called Humana, they said Apria used the wrong billing code and to have them resubmit. Gave me the proper code to use. Called Apria again and after 10 minutes waiting got the Philippines again. Young lady said she would resubmit it. Waited to see a credit on my credit card, never came. Called again yesterday, after long wait got off-shore representative again. I insisted I wanted to talk to someone in USA. Finally got to Wendy in Billing Department in Ohio. Yes, claim had been resubmitted and she would make sure I got a credit on my credit card in a week to 10 days.

I wish I could give 0 stars! Do not use this company! I was given their name through my insurance to get a breast pump which was 100% covered. However, I have been spending the last 4 months disputing the bill. They do not send the claim correctly and keep telling me I am not covered and it is self pay! I even had a 3 way call with my insurance and they hung up on us! I have tried asking for a supervisor or manager but they will not send me to one! I have never had such terrible service!

I have health insurance coverage through my work and am also covered by my wife through her work. The secondary health insurance I have will kick in to cover part or all of what the primary does not cover. The Apria representative said, “we only Bill the primary. You owe us $***.xx.” Horrible service, lack of training in their employees. Sad in that it caused additional stress on a family already dealing with a terminal illness.

Our doctor placed an order for us with Apria Healthcare to get an oxygen machine. We got a call from Apria this morning at 10:00 AM getting delivery address and source of payment. The caller said they would be out in two hours--it has now been 5 and a half hours with no show. I called them back and a foreign speaking man took my call leaving me to speak with someone I could barely understand. He could not give me a time for delivery, but said it would be today and after I got upset and told him I didn't want it delivered at midnight (which is still todays date) and he finally did say 9:00 pm. Will they show or no? This is extremely poor business practice.

I have always ordered my CPAP supplies and never had a problem until last year. My insurance was valid from Jan 2018-Oct 2018. I ordered in July and paid my copay of $58. After about a month or so I started to receive bills of $361. I contacted them and they said I didn't have insurance in July 2018. Gave them all my insurance info. I even talked to my old insurance and to confirm no issues. I'm still to this day receiving a bill of $361 and now it is affecting my credit report! I need this fixed ASAP!!!

Updated on 04/17/2019: I have had a lot of problems from this company and they kept sending me emails stating I owed 179.65 without providing details. So I asked for a detailed invoice from their accounts receivable which clearly showed I had a balance of 133.31. This has been going on for months. Nothing matches up with what they say I owe and no one can at Apria can explain why. How many people have they done this to and didn't know. I have been getting treatment for cancer for 10 years and have never gotten bills from other companies that were as screwed up as Apria Healthcare.

I have been waiting for a nebulizer machine for two weeks which is considered a high priority medical device that should ship in a couple of days. Apria kept saying they did not get authorization from my insurer. My insurer who I have never had this type of problem never received a request to authorize. Finally we did a conference call with me, my insurer and Apria. Bottom line Apria is the problem. They don’t have good follow-up and call insurers after hours and then claim they could not get through. Then just drop the whole order with no notice. They just called me to tell me again that they have not received an authorization and I asked them, "Why are you calling late in the evening? Why don’t you call at in the morning?" Their reps can’t really answer questions. Sounds like they are reading off a script in another country. Just repeat the same non answer over and over to any question.

Received a doctor's order for a knee walker on Thursday, April 4th (the day before my surgery). Called my insurance (Retired military and I have Tricare Prime) to find an approved vendor and Apria was one. I took the order into the local office and explained my needs and they assured me that they could have one overnight shipped and I could have it no later than the following Monday (April 8th). I provided them with all of my insurance information and contact information at that time. The morning of my surgery (April 5th) I received a call from Apria stating that my insurance wasn't valid (Which it is). They had a completely different insurance company than I had provided so I proceeded to provide the information once again. Hadn't heard anything back so assumed that it had been handled.

Spanish speaking reps did not understand me & order process was horrible. My equipment was 100% covered & they sent me a used knee scooter. Still waiting to get it replaced & now charging me $50! Customer reps will not transfer me to the local branch or to a USA call center.

They required 4 interactions by phone to get a wheelchair shipped, which was a precursor to being released from hospital. Even though I was medicated and recovering from surgery, they required a phone call with before shipping the medical equipment the hospital ordered on my behalf - and of course one wasn't enough by any stretch of the imagination. Each interaction took 45 min+ on average. They asked for the wrong amount on one of the interactions, then called back, asking me to call back again into their IVR hell to ask for a second payment to cover the correct amount. They had no explanation why they asked for an insufficient amount the first time. Eventually order was cleared. Then they delivered the wheelchair 4 days late, well after I had been discharged. The hospital had to loan me their equipment.

Back in mid 2017 this company suddenly told me they do not have contract with my new insurance company and I have to pay and also request for the CPAP equipment returning, then I have to contact them 3 times to push them to come pick up the equipment. Finally they came to pick up the equipment but after that they keep sending me the bill ask me to pay!!!! Don't ever deal with this company, I would give them no star if I can!

My healthcare provider assigned Apria for my compressor/nebulizer and right off the bat, they wanted me to provide my credit card and said they would not charge my card and it was a formality to ensure delivery of their product. This should have been taken care of by my insurance company and any copay should go thru them. I’m not giving my credit card information for their service. I’m going to try and get another company to provide the equipment. I hope their company is more accommodating.

I routinely order CPAP supplies from Apria and they are paid for by insurance. Apria bills for the remaining small percentage and I pay it with Bill Pay. In February I ordered an extra filter that wasn't covered by insurance. I paid $14 with a credit card for the extra filter. A couple weeks later Apria charged over a hundred dollars to my credit card without authorization. After 5 phone calls, countless time on hold and two months of asking them to correct the invoice because my insurance paid that charge, they are now stating it will be 4 more weeks to wait for the refund. They also refuse to take my credit card out of the system, and I had to order a new card from the bank to make sure they can never do it again.

I started with Apria 2 years ago with my CPAP machine and continuing supplies. I went on Medicare 4 months ago and can't get the correct documentation to them now to accept medicare payment. In the 4 to 5 telephone calls I've made, no one has been able to tell me exactly what's missing -- just that it looks like they have everything they need but it must be reviewed. Then I get a machine telephone call saying they can't send my order because they don't have the correct documentation. I'm totally fed up with Apria and will start looking for another supplier.

This is a terrible company. Every time I called to order more medical supplies, I was transferred multiple times, and the ordering department kept sending the wrong script requests to my doctors, even though all the supplies I'd ordered in the past should have been in my file. I couldn't understand what the problem was. I ordered my supplies, then received three followup calls from them that week asking what I needed delivered. By that time, I really needed my supplies, so I had to switch companies altogether.

Have called about why they are billing me. The person answering said that they had billed my insurance and it had ben refused, because they were not my primary provider. Apria should have billed Medicare, not United health care, my secondary. Called again, because received second bill from Apria that was even larger than first bill. Called again, person said that maybe I should just pay bill. Would check into claim. Called Apria about portable concentrator My Dr. ordered. Person on phone said Dr. prescription could not be read. Called Dr. to send again. Next call Apria person said portable was on back order. Called again, no word on portable or billing problem. This has been going on since January. Will not use them again.

Apria somehow got my phone number and name and called me to advise that my doctor had selected them as the provider of my prescribed CPAP machine. The agent asked for my email address and sent me an order form which she instructed me to sign so that the CPAP machine could be FedExed to my home address. I gullibly complied only to find out from my doctor's office that they had not authorized or requested Apria to send me a CPAP machine or bill my insurance company. I then had to go through the nightmare of the Apria call center to make sure they did not send me the machine. I was then told that the order was already canceled (the previous day) but they were unwilling to send me details of the cancellation. Why would a reputable company use such dodgy techniques to try and sell their product? They're first-class con artists if you ask me.

I have been trying to order BiPAP supplies. Can only talk to people in the Philippines. They tell me that Apria will only bill my primary insurance and that I have to pay the rest. Tried to explain that my primary will automatically switch and bill my secondary and that they need to wait for the second payment and then I will pay the rest. Otherwise they will be overpaid and then I will have to fight for a refund, that I may not ever receive.

I received a CPAP System from this company. This place is terrible. They overcharge you, lie to you over the phone. This company will not let you speak with a supervisor. They keep me on hold for 2 hrs and hung up twice on me. I paid my invoice and they billed me over and over for the same thing. The very first time I paid my invoice they wanted me to use a card. I told them I didn't want my card on file. They put on file anyway and wanted to use it as they please. They charge my Insurance for the same thing they billed for. I had them to pick up the CPAP system at my office due to it need to be picked up in the daytime. They billed me again and again and sent the bill to my office. That is not where I live. I have a billing address and they have it. If you don't want a headache with this company please click away. Use anyone else but them. This company should be shut down for good.

In May 2018 the company I work for changed insurance companies. It took 3 months of calling customer service with bad connections or noisy rooms for them to get my new insurance in order. This resulted in a large bill. I paid the off the bill in January but now I'm getting late warnings on a bill I've already paid. I've sent the account number and the confirmation number of the payment from their website and they still say I owe.

Was recommended by my doctor to go with Apria. DO NOT GO WITH APRIA!!!! I paid my portion for my cpap machine on February 7 and am still waiting for a machine and was told my insurance had approved and am rec'ing EOB statements saying they are paying nothing!!! DO NOT GO WITH APRIA!!!!

I am looking to obtain pediatric equipment for my child. This company was recommended by my insurance company. They did not communicate to me when they received her RX. I called and they indicated that the review time was 7 business days. I called again and they said - "Oh no, it is 10." Called on day 11 and still nothing. They said that if the equipment was urgent to go somewhere else! Please, I beg you, do not give them any of your time.

Updated on 05/06/2019: I wrote a review a month ago about the reprehensible practices of the company. They let us know in 2018 that their services were Medicare approved, but have been erroneously fishing for money ever since. The review elicited a contact from Apria. A woman named Tracy ** called and apologized for harassing my frail father, in error, and promised it would stop and that service and good standing would be returned to my father. She also said any further contact would come to me. No promises made were honored. They sent a collection agent to my father’s door a few days ago, confused and upset him horribly, and I’d just like these folks to go away. I called them with no response. I sent a formal letter this morning. How can we get Apria to remove the equipment and stop preying on my father? They obviously have no commitment to integrity or correcting their errors.

I received CPAP supplies from Apria Healthcare who got the authorization but obtained it for the wrong date. I received a call stating not to worry about it only to discover the balance was moved to my responsibility. I have contacted Apria Healthcare for the last 2 months trying to get it corrected only to be told that I have to call to get the authorization corrected and I have to straighten out their mistake. My account has been turned over to a collection agency even though Apria made the mistake and I have disputed the charge. I have contacted the Better Business Bureau and supplied Apria with the complaint number only to be ignored and sent to collections.

I keep trying to talk to someone, they say 5 days, it's been past this, they keep saying they have to review documents. I pay a lot of money for insurance, I also picked Apria, because of past experience, well they have gone downhill in my book. Wow. I am going to file a complaint with my dr to file, the hospital who did a study, and I also am going to call my insurance and figure out what in the heck is going on. I should of had this stuff delivered right away, since my health depends on it.

I have never left a bad review for anyone... let alone left a review in general. I feel compelled to leave you with this... March 13 - Apria CALLS ME to set up home health for my daughter getting out of the NICU after 4 months. Supplies for feeding and g-tube. I tell them date of discharge and the first months supply needs to be delivered to Ronald McDonald house. I ask if everything will be taken care of before we are home and if they need anything from insurance etc. Lady says no. We are all set. I hear nothing from them. My care manager at hospital is talking to them about possibly discharge date, etc.

I found today (3/27/19) that I was charged over $900.00 for a CPAP machine that was prescribed in 2018 and covered by insurance. In the fall of 2018 during open enrollment, I called to let APRIA know that my insurance was going to change and provided all my new information once I received my new insurance card information in late fall for use in 2019. Today I checked my banking account and saw that there was an UNAUTHORIZED charge for the machine. I called to see why or who authorized the charge and spoke to a person who was very hard to understand.