Apria Healthcare Reviews

Updated on 12/21/2019: After submitting this review: https://www.consumeraffairs.com/health/apria_healthcare.html#rev I was able to work with someone at Apria that was actually helpful. The result was that I have an email from August stating that I had a zero balance and no pending insurance claims. I was also able to obtain a statement at that time that said the same thing, no balance, nothing pending. Since that time I have had no interactions with Apria. I have no equipment from Apria and have not ordered anything from Apria. Imagine my surprise when I received a bill today for $89.55. It is amazing that Apria can generate bills from absolutely nothing. If you are thinking of obtaining any product from Apria...run away as fast as you can.

Last May I started a CPAP machine. With all the equipment and rental payment, I met my deductible. Today I tried to order my first supplies through the phone. They had my insurance information, I confirmed it but I warned them that I had met my deductible so I just had to pay coinsurance. Immediately after that, I was billed the whole amount. I checked with my insurance and they never contacted them to check. Now I called, they said a bunch of nonsense and contradictions so I asked for a refund. Given what I read, it's probably gonna take me a year or so!

Over $800 rental fees for a wheel chair I can buy for under 200. Practices like this and companies like yours are the reason America's health care system is so horrible. Your company is charging me over 3 times the amount for renting a wheelchair I can buy. It's just a regular wheelchair nothing special and I gave it back and your company still wants the money.

1st it was mailed to the wrong address. Even after correcting it on the same day with a phone call and a confirmation email that followed, they still shipped it to the wrong address. Then, I used the virtuclean for roughly a week and I made sure to use the instruction manual (that is not included and has to be downloaded from virtuclean's website). It said to leave a 30min minimum down period between cleaning with the virtuclean and using the cpap and or mask. I made sure to do this but for at least four hours. Still, there was a very strong ozone smell. It gave me nausea, caused headaches and extreme dry mouth.

Got a collections call from a guy saying he wanted to process immediate payment for a bill I have not yet received. He could not tell me whether a bill had been sent. I told him I will pay my bill when I get it. He insisted on processing payment over the phone for a bill have not seen. I have made constant attempts to get Apria to respond. They have not. This guy was way too aggressive over small bill that was just sent within the last few days. I will pay it when I get it. I do not give payment information over the phone. I told him to send me a bill. He insisted on processing payment over the phone. Time for a new provider.

Apria has always been large and busy but has tried to be humane. Their billing department has recently become incompetent to a scary degree. Ruinous for your finances, beware! I got a new CPAP machine through Sutter Health, got everything carefully pre-authorized step by step. Apria billing transposed two letters in my account number. Apria also billed the wrong department in Sutter Health. They sent me a bill saying insurance refused to pay. Long story short: went through three conference call sessions with Sutter Health on the line with Apria and myself, with Sutter instructing them how to bill this properly and the invoice from Apria was authorized. Apria never re-submitted the bill.

If I could give this company 0 stars I would. This is the worse company to deal with. We used to send hundreds of order to them as a primary care office and effective immediately our office will not be using them at all for any healthcare supplies our patients need. I have been trying to get a walker for a long time patient for a some time now. And I am appalled at the responses I have received from different representatives. They basically flat out said, they have more important orders that will pay them more money than a walker which is why this order gets pushed back. It is disgusting on how some business operate these days. We are in the healthcare field to help and care for patients. I understand we are all in business and making money is important as well but a business operating with these morals should not be. I will most definitely be contacting Medicare as well as other insurances that we both participate with.

Took me 4 calls, being on hold for over 2 hours, as well as being hung up on twice (and told several times that there are no supervisors with whom to speak) for the supervisor (who WAS INDEED available) to send me a copy of a bill that I paid on the phone. Absolutely ridiculous. They've lost a customer for life.

I have an Apria CPAP machine. After purchasing replacing tubing, water container, nasal pillows I was billed twice, once on auto pay and once by credit card. When I called was told that ordering and billing do not speak to each other. It takes 4-6 weeks to process payments so you will receive another bill. Then you need to call for a refund. I called on 7/2/19 and was told 7 days. I just called today and was told refund not approved and it would take 4-6 more weeks to approve the refund, then 2-3 weeks to receive. NOT. Told them I want money back to my credit card in 7 days as they do not want me calling again. Run as fast as you can from this company. What a terrible way to do business. I'm now going to try to find somewhere else to get new pieces for my machine. Frustrating the lack of good customer service anymore.

Typical call to purchase equipment: Disconnected, long hold times, took 45 minutes to place my last order for two small items. Staff seems to lack training. After nearly 30 minutes of being being put on hold and trying to be patient with a person who said they were new to the job at Apria- I asked to speak to a supervisor. I waited another 15 minutes on hold before giving up without having placed the order.

I returned my CPAP, but they are still trying to rob me. Billing me for that equipment again and again. Getting call after call to pay for the equipment that I returned 3 months ago. I called several times to resolve, just waste of my time. Now they are threatening to send the bill to collection. Never ever get anything from them even you think your insurance is paying.

I paid my bill, still after 90+ days, my payment does NOT reflect on my account. Then they try to double bill me...This company needs to be reported to the FTC for fraud. Total scammers...You have been advised to stay away.

They changed my CPAP supply order without my consent and sent an expensive item I didn't need or order. Nine months later, they mailed me a bill for $299.85 (not itemized) for those supplies. I requested an itemized bill in 3 separate calls, which they never sent me. I made a partial payment of $100.00 to be applied to that bill. They took $100.00 from my checking account and didn't apply it to that bill. Then one month later, I get a bill for the $299.85 from COLLECTIONS!! They send my calls to the Philippines. I am told my $100.00 was credited to my account and not applied to the $299.85 when I specifically requested my $100.00 to be applied for that bill. They demand me to pay in full the $299.85 even though I already paid $100.00 of it. I feel robbed!

I discontinued services from this business too long ago for me to even remember the exact date, which was well over a year if not two years ago, and they continued calling me over and over again saying I was due for supplies. I continued to tell them that I already ended services with them and I made sure that there was no remaining balance that was due each time they called just as I had done when I initially ended services with them. I then got a bill for $305 from them for some service they claimed I received over three years ago, which is completely absurd. I plan on contacting someone who knows law because this is clearly criminal.

I am not sure what type of people work here, but the head of the company needs to consider a major rehaul of their employees including management. I wanted to return my CPAP unit last October so I filled out the online form on their website and contacted my physician to write a discontinuation note. I then boxed everything up and set it by the door so it would be ready for pickup. A month went by and I called and couldn't get a representative because I did not have time to be on hold for more than 30 minutes. Another month went by and it was finally picked up in December. In January I started getting a bill for around $250 for a noncompliance charge for the months of October and November.

This company is a total disaster, run by incompetent and stupid people. First took more than 8 months to process a order for a BiPAP. I ended up giving up and canceling the order. Then the supplies for my CPAP, I ordered the first 2 times and everything went smooth. The 3rd time they messed up really bad. They send the equipment and charged my 2nd insurance instead of the 1st, so the claim got denied from the secondary insurance. They quickly charged my bank account for the *full amount*. This story is going on for the *last 3 months*. Every time I call they apologise and inform the soon they receive the payment from the insurance they will refund my money.

It is impossible to reach a person for help. I have waited 3 weeks to get my equipment picked up. I have left messages and talked to the people who answer the phone and still nothing gets done. I have oxygen tanks taking up an entire closet and machines in my bedroom taking up space. Still waiting.

I received a prescription for a wheelchair after surgery. I was informed by Apria that this would be delivered and had gone through my insurance. No problem. Great. Upon the wheelchair arriving, not only was I uninformed that this was a rental agreement, but they allowed "a friend" to sign the rental agreement. Fast forward five months and I received a bill for $216.58. I was shocked, however; I figured it was a cost that my insurance hadn't covered. I promptly logged on to pay the total. Then I received multiple calls saying I still owed money. I called them back to inquire about their calls. At this time I was informed that it was a rental agreement and that "a friend" signed the rental agreement upon the delivery. I had multiple friends helping out, however; I did not and my husband did not sign this contract. I asked them to take the $216.58 and credit the remaining $34.

I cancelled their service over a year ago because they could never get my supplies or payment receipts to me without 1-2 calls. I also had to often follow up to get the insurance billing done correctly. I unsubscribed from their emails at that time. All of a sudden early this month I started getting daily emails again. I have unsubscribed daily, saved the confirmations, yet I am still receiving them. I have also written customer service twice, to no avail. They are breaking the Can-Spam laws and don't seem to care, so I have reported them to the FTC and the Idaho State Attorney General. I will now use every avenue I can to make sure they lose potential customers due to their inability to follow the laws and run a proper business.

My mother passed away June 18. I called to have home equipment picked up. I was told the day they could come. They said they do pickups in the morning starting at 8:00am. I gave them my phone number that would call before pickup time. Someone was at the home at 8:00am. I never received a call, so called the person at the home waiting for pick up around 11:00am. She had called at 10:00am and they told her it would be between 1:00-5:00pm. At 3:15pm she called again and the automated service said between 11am and 3pm. Then talked to person and they said as late as 11 and then changed that time to as late as 9. It seems the right and left hand do not know what each other are doing. They finally picked up at 4:30 pm. Someone had to make a special effort to be there at the home for this pickup. A whole day wasted!

My wife had a hip replacement and during the hip replacement the doctor found she had torn abductor muscles which needed to be repaired as part of the surgery. She was in a lot of pain and was unable to lay or move in the foam bed we had. I arranged to have a hospital bed ordered from Apria because my wife was sleeping on a chair, uncomfortable and unable to move or sleep.

I’ve tried a few times to access customer service, never successfully. I have talked to people in other countries that don’t know what Apria sells, or does. I’ve spoken to CS reps who work from home with so many loud children I couldn’t understand what she said. These are just the highlights. It may be better to cancel your CS program, and give customers no way of try to contact the company, and reduce everyone’s stress level. Good luck with the current system, maybe the business will survive.

Do not use Apria Healthcare if you have any other option. I received a bill that I thought would be easy to clear up by supplying the correct insurance information. I called Apria directly to let them know that I suspected my information was not correct and to supply my new information. I choose the option for updating insurance information, but still as soon as the representative pulled up my file she said "You have a $200 balance, how would you like to pay that?" I said I wasn't paying as I didn't think my insurance was correct, which is the reason I already stated I was calling.

We started renting a wheelchair after my husband had knee surgery. We went on a pre-planned family trip in December and the airline we were on, must have given the wheelchair away because it was not at our gate upon arrival (we gate checked it). We immediately filed a claim with the airline, which was a headache in itself, but we also notified Apria of the issue and the airline has tried to contact Apria multiple times without success to get the wheelchair paid for. The airline ended up closing the case after multiple attempts to get in touch with Apria, but has said they will reopen the case and pay in full for the wheelchair as soon as Apria gets in touch with them.

Billing department is completely incompetent. I have literally been on the phone four different times to have them bill my insurance company. They still cannot get it right. I even conferenced them with a representative from my insurance company and they still cannot seem to get it right. Instead of billing the insurance they send the bill to collections. How hard is it to get this right? On top of everything else they charged my card without authorization and then try to bill me for the charge again. This company is completely incompetent and no matter who you talk nothing gets resolved!

My 90 year old mother went through radiation therapy for cancer and needed to be fed with a tube. I took over ordering her formula as she was not able to speak and was homebound. I ordered the product the first time with no problems, the second time I ordered, everything seemed fine until I looked at my checking account and noticed an exact double billing. I spent 40 minutes on the phone, and eventually they agreed that they had no legal right to take two payments, but that there was an outstanding payment due. I was informed that my credit card would be credited; 6 days later it has not been credited.

Updated on 06/26/2019: This is my second review of Apria. They called my home phone and left a message to call them back but left no number or contact information. Continue to receive messages that I have not submitted required information but they do not indicate what information is missing or whether what I sent has been reviewed. Two good websites cover Medicare's guidelines and Apria does not clearly request nor educate consumers on these points. From Advanced Sleep Medical Services, Inc. Website

Do not attempt to pay your bill by calling the billing department. Before we began the process of payment I had to listen to the person read me a script on Identity theft. He gathered information from me that was inappropriate such as what type of house did I live in, and how old I was. He requested that I listen to a recording telling me what I was paying for with my 4.95 purchase. This 4.95 was not for the balance on my account but for the Identity protection program they were selling.

Doctor prescribed shower chair. Was referred to Apria by insurance (after asking what companies they worked with for shower chairs). Spoke with Apria rep about shower chair cost after he reviewed insurance coverage. He said patient cost was $14. Paid $14 and received shower chair. About one month later received a bill for remaining cost of chair, around $90. Called billing to tell them they had made a mistake. After speaking with a supervisor I was assured that there had been a mistake with the insurance information used to generate the bill but that it was fixed and should be fine.

Updated on 06/26/2019: After my first post on 6/17/19 someone reached out via email, only to symbolize they are trying to resolve. However this was not so. The customer service person was representative of the healthcare and not the CPAP equipment division. He was not helpful in directing to call the same phone number that I have had all the prior communications and unresolved conversations to gather the information from the accounting dept to reconcile charges and payment applications.

Three years of reordering supplies and I have never gotten what I ordered. It's beyond incompetent, bordering on systematic. Horrible company. I have gotten refunds in the past, but it takes hours of my time to do so.

I want everyone to know that this company is not being fair or honest in their business practices. In a society where computers can immediately charge and credit a customer, something is wrong when it takes a month to remedy an issue caused by Apria and its own employees. Here’s what happened. I was told that I needed to pay $23.43 in order to place an order for CPAP supplies. I paid using my FSA account. Shortly thereafter, I received a message that more documentation would be required to substantiate the charge. I contacted Apria. They couldn’t locate the charge. I gave them as much information as I could.

Dr. ordered CPAP system through CIGNA. Started getting a monthly bill for $107 every month. I paid thinking it was my portion after insurance. After paying two or three times I called Apria since I kept getting this bill. They said I wasn’t using the CPAP eight hours per day so I was being charged $107 monthly. Insurance paid for the equipment in full. I told them this was never communicated and had to escalate the phone conversation to a manager. They told me to send the equipment back, which I did the next week, and they would cancel the billing. They still sent another bill. I figured it was a computer error until it went to collections. It hit my credit report and I disputed the charge to no avail. So they want me to pay for something I didn’t sign up for and it’s not even a product or service, it’s a penalty bill. Horrible company.

Been talking with customer service since January and now it is May. Every 2 weeks I call them and they say they need additional info to bill Medicare, yet I was told many times they have all this info and will be billing Medicare. On my last call, I was told my Cigna Insurance denied the bill. I said YES, like I've told Apria numerous times. I have Medicare and a different secondary insurance since 9 months ago. He asked me for my insurance info, AGAIN. I have given them this info numerous times. The last time I called I asked for a Manager/supervisor, but got an expert billing agent. It appeared, he was having difficulty understanding what I was talking about. Never again will I use APRIA. Never Again!!

There is always a problem dealing with this company and lack of customer service. Billing is a joke. At present they are double billing for a service. Have acknowledged it and continue to do the same double billing. My insurance company is aware and has their national account team contact them. If I ran a business like this company I would be out of business within the week.

Ordered the VirtuCLEAN cpap cleaner. Delivery was easy and I was promised a refund if the item was not to my satisfaction. The cleaner left a foul “ozone” odor on my cpap machine. The smell was so bad I couldn’t use my machine for 2 nights. I promptly returned the cleaner after calling Apria Direct and following their refund procedure. I sent it off 04/16/19 via UPS. They signed for the return on 04/26/19. As of 06/03/19 I still was awaiting a refund so I called them. I was told that it would be looked into by a supervisor since my return was within the proper time frame. As of today, 06/13/19, no one has gotten back to me. I called and they said they will “escalate it”. Meanwhile, my FSA card is suspended for the $200+. Poor customer service.

My employer switch insurance from Aetna to Kaiser that caused my CPAP machine not being covered my my new plan, I was forced to pay a very expensive cost for 12 months for this CPAP machine which was never been used till now because my old machine is still working fine, because Apria will not accept my return of the new machine even it has not been used. Apria suddenly charged me another $44.00 for rental of the same item. They said it was separate rental fee for the same machine that I paid in full!!?? Run fast from this company. They don't even deserve a rate of single star.

I received a CPAP and can barely use it. It is the worst machine I've had. My mouth gets so dry regardless of how high I put the humidifier. To add to the poor quality I got a bill for $900, my insurance covers all my CPAP needs. Why wouldn't Apria, who set up everything with my insurance bill the insurance. Maybe they want double the money for a barely useful product.

Shell. Wrong O2 a week ago & after finally promising to correct today, they didn't get ordered. I can't breathe in my house due to not reaching. I have to crawl upstairs where there's no air. It's absurd how they leave a person with terminal disease gasping literally. NEVER AGAIN.

My doctor has requested oxygen, a portable oxygenator thru Apria. Every time I call it's same old story we don't have the prescription or paperwork. Last time they asked to fax so I personally watched doctor fax it not once but 2 days in a row. Called this evening and they say still no paperwork. What kinda place is this, all they can say is go to local branch. Hello I need oxygen for a reason and not one all that close. Besides if you wan't to be a medical supplier do your job, what else is it gonna take to receive a fax?? Perhaps someone should keep equipment up to date or monitor. This isn't first time I have had problem. Was same crap with CPAP machine. This place needs to get their crap together. It's pitiful. Am gonna look for someone who can get the job done without having to calling them everyday.

All I originally wanted was a new nasal pillow. Apria said that Medicare needed a face to face visit with my doctor and a sleep study done. The face to face with my doctor occurred on March 7. A home sleep study was done and the doctor ordered as per Apria/Medicare regulations. All of the information was faxed to the Apria people, but I kept getting phone calls that they had not received them. Apria then said that they were missing the face to face visit and doctor's order. These had been sent at least four times by the doctor's office. I personally saw them fax it twice! And, yes, both the nurse and I asked Apria to verify the number to which it needed to be faxed. Finally, in desperation, I took both "missing" documents to the Ocala, FL Apria business, making sure that my physician had signed them. The lady there faxed them and assured me that they would both be on file.

Got a Prescription for new sleep apnea machine in January 2018. After receiving machine from Apria and leaving my card for auto payments (big mistake) the overcharges and frustrating Apria rep calls with no resolution. I paid the balances. The machine was paid for November 16, 2019. This confirmed with United Healthcare rep on conference call. Balance owing December 2018 was $0.00 free at last!! Wait for it... April 25, 2019 received statement with charge for $ 430.00 for Equipment rental. Apria is claiming the insurance does not want to pay! Yep they finished paying in November and that’s what happens when you're finished, you stop paying.

I was referred to this group by my hospital. They were to supply all my CPAP needs. I do not have a copay. BC/BS is primary and Medicare is secondary. I have updated my insurance for the past 6 months only to find they have not billed Medicare my secondary insurance. They have reported me non payment for $63.02. Medicare would have paid this if Apria Healthcare had billed them. I am still trying to have them bill Medicare and also struggling to have this bill removed from my credit report. I am surprised, after reading reports of others' experiences, that major insurance companies have not sued Apria Healthcare for insurance fraud. I will never use them again for fear of greater exposure to unethical business practices.

Apria took over from a previous company to supply a CPAP and supplies. They did so in April 2018. I tried to order supplies in June 2018, but was told that I hadn't had a face-to-face appointment with my sleep specialist, which is required in order to obtain supplies. I actually had seen my sleep specialist, so I called their office and asked them to contact Apria to confirm this. I waited a couple of weeks and called Apria again; once again, they said that I hadn't had the required appointment mentioned above and therefore couldn't receive supplies.

Updated on 06/17/2019: RE: Previous review correspondence with Apria, when I called them with# associated with your review, Grace ask what I wanted then hung up on me. I wrote a response on Consumer Affairs, Apria responded with an extension to call back. Voicemail box full, I have been recording all calls with Apria, as they also record all calls. I switched DME companies and Forms signed and sent to Apria to pick up their home unit and oxygen bottles, since Apria no longer providing portable concentrator per my conversation 5/31/19. I’ve called numerous times to call center and the local office. No response or advancement in getting their equipment picked up. Today I went thru automated option At call center # requesting pick up of all Apria equipment. Apria didn’t deserve the one star, but you can’t continue with review unless you chose a star rating. Never good idea to go thru overseas call center. I can’t recommend Apria!

My husband uses an oral CPAP mask. This mask comes w/ the parts; the one used to breathe and also headgear. The mfg of this mask states they do not sell the mask and headgear separate. There are no different model numbers for the mask and headgear, it is one unit with two pieces. Apria, however, submits two claims to insurance. One for the mask and one for the headgear. After insurance denied the 2nd claim because it was not an allowed charge, we received a bill for $87 and were told to leave if we didn't like their billing practices. We would gladly leave if there was another company that offered this mask. The best analogy I can use if you went to a car dealer, bought a new car and then were charged separately for a gas pedal. The mfg of the car provides the gas pedal with the purchase of a new car and therefore you would not be charged for one separately. However, that is exactly what Apria is doing with this mask.

We have been fighting with them for over a year now. They have no clue what they are doing. They also billed my credit card over $800! We got that removed after months of calling and dealing with India. Now we find out they are still charging insurance for a CPAP machine I never received for the rental of this "Fake" machine they supposedly sent us. So many complaints about Apria and no one does anything about it!!! This is why our insurance is so expensive. Anthem Blue Cross keeps paying the bill without even checking up with us.

Their customer service department is a complete joke. No one speaks English clearly and they barely understand you. Then, they tell you a bogus amount of money is owed as a deductible when you know for certain your deductible is $0. I am not paying them almost $300 for some magically conceived deductible. I wish my employer would pick a better DME company, because every time I have to order something from Apria I get the runaround. This is what happens when we offshore our companies, people.

If your insurance provider ever refers you to Apria, run for the hills and demand to be sent to another medical device supply company! It took them almost 6 months to get me my APAP machine, which was all due to their incompetence. This resulted in me having to pay full price for it due to the new year starting and my deductible being refreshed. They then sent me a bunch of equipment I did NOT order and charged me for it! They refuse to take it off my bill even though I sent it back to them and now if I don't pay, we all know what happens to my credit. So I have a $650 bill that should be about $150. How there isn't a class action lawsuit against them is beyond me. Run, run, run! I would not recommend them to anybody. If I could give negative stars, I would.

I have dealt with a lot of Healthcare providers, pharmacies, etc and this is about the poorest Customer Service I have ever received. I have wasted more time than I care to think about on hold waiting. The other day, I got shuttled around 3 times before I finally got to the right person - and then they couldn't give me any relevant information. I am actively searching for another supplier. There HAS TO BE a better company for CPAP service.

I have dealt with Apria for 5 years but no more. They seem to be in the business of trying to get you to pay instead of your insurance company. The last two times I have had my "100% CPAP covered great insurance" denied. Last time I was denied, it took me at least 8 hours and 10 calls to straighten it out. They just sent me a bill and I am going to pay it because I switched insurance and doctors so I don't have to deal with them anymore. My last batch was fully insured and but I can't go there anymore. It will take 8 hours of my life and it's not worth it. My time is worth more than the $288 dollars. It really is.

Company bills before filing claims with insurance provider. Billing specialists are from outside US and follow a script. They have no idea what they are saying and try to double talk you. I have had to call several times because first no claims were sent to insurance (even though bill states that it was) had to explain to billing specialist that I can see if a claim was sent. Then Oxygen claim was never sent, just for compressor and nebulizer. Then they try to bill above the allowed amount by insurance provider. Had insurance company call to tell them their billing practices were illegal and they haven't sent claims for O2.

I wish I had read reviews before doing ANY business with this company. When my insurance changed, I contacted them to let them know and they told me they were a participating provider. They lied. They then charged way more than the price of a machine. I returned the machine and was told my account was taken care of. Months later I received a call threatening collections if I did not pay, I called, it was researched and I was told I did not owe anything.

My son is a quadriplegic and his nurse case manager coordinated an order for a Hoyer lift. The case manager requested a referral, got insurance authorization and confirmed that Apria Received all required documents. I started getting phone calls saying there was a problem with the prescription, I kept checking with Dr office and they kept sending new prescriptions. Each time I called Apria they continued to say inappropriate prescription. No Communication with anyone in the know at Customer Services. Eight days later and I still get the same response from Apria who can't ever explain who they have talked with at Dr Office. Refuse to send transcripts of calls. TERRIBLE company, I am trying to get UCDavis Medical Group to switch this Durable Medical Equipment.

I've been waiting for a wheelchair for a month and customer service kept getting my insurance number wrong after reading it to them several times. Then they spelled my name wrong after also spelling it to them several times. I keep getting people with heavy accents that repeat the same questions over and over like asking for my height and weight and saying they didn't get the information when they call me but that wasn't the only information they had wrong. They still had my name or my insurance spelled wrong as well.

My Pulmonologist re-verified my requirement and insurance eligibility for 24/7 oxygen therapy - and, wrote a prescription for the home oxygen concentrator and the portable oxygen concentrator. When the POC was delivered (no prior phone call for an appointment), I was informed Apria will only provide either the home unit or the POC - since I do not require CPAP.

I have not received the machine yet but I have been given the runaround by the 800 # people. It is clear that it is not the customer service representative's issue. They have been very kind, however, they have not been given adequate tools to assist customers. I've received multiple voicemails from Apria. I've called the number they told me to call only to be told that the machine is at the local branch. They will not give me the number to the local branch. Even local appearing numbers send you back into customer no-service hell. I'm calling my insurance company to see if they'll approve a different medical equipment provider. If this is the beginning before I've received a machine, I can't even imagine how I would get help if there are issues with the machine after I receive it. This company has lived up to every single review that I've read. I could not find a positive review of the company.

My doctor ordered a Bi-pap machine through this company. I was initially told it would be five business days to fill the order. It's been weeks and not only has Apria not filled the order but they are misrepresenting the reason for not filling the order, telling me that my doctor has not provided proper settings for the machine. Numerous calls placed to the doctor's office have confirmed that the doctor provided this information several times. When I called Apria and asked to speak with a supervisor, I was placed on hold and then the call was terminated. When I called back and again asked to speak with a supervisor, I was told that someone would call me back. They never did. At this point, I am going to beg my doctor to use a different company and call my insurance company to report this company's behavior.

How can Apria not have a system in place to process prescriptions when they are able. My script is not valid until May 29 and I have been told to call back multiple times to get it set up. They have the prescription. How come they can not hold it and process it on May 29 instead of making me call back? Shouldn't a large company be able to file these away until it is time to process???

Updated on 07/01/2019: I have wrote a prior complaint on May 21 and did get a response. Jolanda told me I would get a refund in 7 to 14 days. Have not received nothing. I have been calling every day and cannot get a response. I called last week and was told they would resubmit it. Now the refund amount has changed. I cannot believe this company cannot get anything right. I swore I was going to drop them but Jolanda guaranteed me everything has been rectified. Well guess what, it has not. Read first complaint for more detail. I have been dealing with this since February 4, 2019.

Apria is the worst. If you have in home oxygen, they don't show up to service it, going on 2 years now and if you have CPAP they'LL call, but do nothing. Finding out how I can switch because they are the worst. And customer service is outside of the USA and they clearly do not speak or understand English.

I was provided with a wound vac which I used from November to December. Insurance covered it 100%, so imagine my surprise when I received a $1200 bill 5 months later. The rep told me that my claim was submitted to my insurance company and this was my deductible. I knew I'd met my deductible so I called my insurance company. Not only had I met my deductible, but my claim was never submitted by the doctor who ordered the equipment. These conversations took place on 5/17/19. My insurance company had a hold put on the bill until they resolve it.

I have a bipap machine and it's been 2 months since I'm waiting for someone to help me adjust my settings. My primary faxed numerous prescriptions and I get no call back. The one time I did the sleep analyst said he wasn't qualified to adjust settings, but he felt the settings weren't that high. Yet he is not in my shoes. At no time was I shown how to set it up properly. Other friends have the machine and a representative came to do a full lesson on proper use and cleaning. My previous experiences with customer service is that they will call and nobody ever calls. They claim a call was made and was closed out as finalized but I never speak to anyone except one time when I was told they couldn't help. I placed a call today and for the 10th time I am told someone will call back. I expressed my frustration and the customer service girl started yelling at me.

Today will be the 8th appointment time I have set to try and have oxygen delivered to my home in a 2 week period. I call telling the representative that I am completely out of oxygen tanks, which I am, and they put my order in for delivery. They tell me the date, but can't give me a time frame or a reference number. So, I wait...all day..from 8 am to 10 pm. No one shows, no one calls. I call back the next day and the rep tells me they don't know what happebed, or I wasn't home when they tried to deliver, or they are only in my area on Tuesday so they don't know why this appointment time was even set. I am still without oxygen. Going now into week 3.

I have a CPAP Machine from Apria thru Kaiser medical insurance. Kaiser pays 100% for durable medical equipment under my plan and has done this for as long as I can remember. The CPAP machine is fine and works perfectly. A few months ago Apria began billing me directly instead of my insurance although nothing has changed on my insurance coverage. I keep calling and Apria keeps agreeing there is a mistake, but they don't correct it and the size of the bill keeps growing. Apria billing is a mess and they are unresponsive to customer requests for a billing correction. I will be asking my insurance company to find another provider due to sloppy Apria billing practices.

My Dr. ordered oxygen supplies on April 16, 2019. it took four days and 14 phone calls to get the oxygen machine delivered - at 10:15PM. The refill equipment was faulty and we had to wait two days for that to be delivered. The portable oxygen concentrator was ordered on April 16th. Subsequent phone calls to Apria, someplace in India, stated the machine was on order, and took 5-30 days for delivery to be effected. May 15th - phone call to India and we are now told that there is a wait of 30 "business days." C/S rep suggested we talk to our insurance carrier, (Medicare) about getting a new provider. What an endorsement!

We returned oxygen equipment. Then they tried to charge us for the equipment... $8,000 for items you can easily buy on the Web for a tenth of that. And this is after we followed their return instructions to the letter! We have filed a fraud complaint with the state's attorney general.

Yes it was resolved, and oxygen was delivered. I just don’t think elderly or vulnerable people should have to wait that long when they really need it.

Updated on 11/17/2019: Finally, after more than 6 months, I received a refund for the wrongful charges that Apria did to my account. Unfortunately, my suffering didn't stop there, a couple of weeks later I received charges for accounts that Apria already received the payments from the insurance and my copay. I really lost all my faith in this company, I will not gonna pay for those extra wrong charges and I will not fight this as well, I'm tired, I do not want to go thru all the suffering and stress that I went the 1st time. I give up, do whatever you want, I don't care anymore if you put the bill that you wrongly charging me now will go to collection.

This has to be the hardest company to deal with, by far. I had one billing question, one a few others about supplies and a shipment. When I called one of the 800#'s listed, I was on hold for about 10 minutes. Once I got someone, and we played 20 questions, I was then given 2 different 877 and 866 #'s to call. They couldn't help me. They couldn't transfer me. They couldn't do a warm handoff so I wouldn't have to play 20 questions all over again.

I have been awaiting my portable oxygen machine for months, and when I call am given the runaround. All insurance and doctor paperwork are approved and still no solution. This is by far the worst experience I’ve ever had with any medical issues. I am currently on hold with the Oklahoma City office for well over 15 minutes because I requested to speak with a supervisor. If this company cannot provide services then they should not present themselves as if they will. Especially when dealing mainly with the elderly.

They supplied a CPAP machine to me. It was shipped. I had issues and was not helped. My doctor tried to help me but eventually I gave up and tried to return the machine. I arranged a pickup date and was given a 4 hour window. After 8 hours of waiting I gave up. I kept calling and checking and they said that the courier was coming. He never showed.

How in the world did this company ever get any government contracts. When I received my CPAP I was contacted to verify my information. After a year they have started trying to Bill me for the machine. As I have both Medicare and a supplement policy I knew this was wrong so after a call to Medicare where I see they have tried to Bill Medicare for over 800.00 the lady at Medicare says that Apria no longer accepts Medicare payments. I even spoke to one of their Indian call centers who wanted to play 20 questions to verify my identity. After the third I declined to answer any more. If they want the CPAP back send me a RMA and postage, I'll get it shipped.

I got my CPAP device from Apria in November 2018. The device wasn't set up correctly by the hospital, so I wasn't able to use it properly. CareCentrix said I was out of compliance, and the insurance wouldn't cover the device, so I was supposed to wait to be contacted for pickup, or negotiate payment. The doctor prescribed a sleep study in Feb 2019 to get the information needed to set the device up correctly. The sleep study was denied by the insurance company, and the doctor had to petition for them to approve. Nobody contacted me to pick up the device (because Apria doesn't have a department to call patients who are being billed). Apria would send me bills every month with "Is this being submitted to the insurance company? YES".

Updated on 05/06/2019: I have this company a one star rating because of the horrible experience with their billing dept. They asked that we reach out to them to resolve this issue. Just wasted another hour of my time hearing the exact same thing we've heard for a year. We went to our local office to help. They aren't allowed to talk about billing because of all the issues. We have changed providers!

For over 8 months we have been trying to get information. First we were told we were purchasing our machine then we were told it was a rent to own then we were told it is a rental. Then the original contract I signed was altered and they actually forged my signature. You can clearly see it's no where near as messy as my signature. Not one person on the phone or in person in Fort Wayne Indiana can tell me any information. They are extremely rude. I have spent over 4 days of work time I lost just trying to call and actually go there in person to get answers and still am nowhere. Save Yourself the Time. Buy ANY OTHER OPTION!

Where do I even begin with this? First of all, how does a large company that has contracts with hospitals not have a dedicated, professional call center for customer service?? The first person I ever talked to said she lives in the midwest and is doing this from home, and was trying to figure out Apria's software program. After 30 minutes on hold, she supposedly put my order in, but it was wrong. Current situation: a month ago I put in an order for supplies, my usual stuff. I opened the box and discovered nasal masks rather than full face masks, which I've used for 2 years. I cannot use a nasal mask.

My husband's CPAP machine broke over 2 months ago and he has been having to do without. We went to one of their locations to see if it could be repaired. It couldn't be. It was too old. Told we needed a script to get a new one. Asked our doctor to send one. Apria said they sent out doctor a form to fill out. Doctor never got it, friend gave us an old machine. Went to office again. Couldn't be programmed. Wrong type and too old. Decided to buy a machine myself and try to get reimbursed later. They told me what type to get and said travel ones are cheaper so I bought a travel one from Apria. Machine came in mail right away so took it to office to get set up.

Making the first appointment was very difficult due to the person's accent. Asked to speak to someone else. She would not transfer me. Reordering 45 minutes never got my order. My insurance stop doing business with them. Yeah that bad.

For months and months my partner has been trying to solve the problems with Apria and her machine. First you get a youngster from somewhere is Eastern Asia. That's part of the problem for obvious reasons: youth and language barriers. The young lady had no idea what I was talking about. The Woburn Massachusetts office is a mess. Total incompetence. The office lost my doctors prescriptions. They messed me up with Medicare. The machine is breaking down. Now they are telling me Medicare won't accept me!!! All this after 6 months. That Woburn office needs to be closed down. My doctor office told me that others have had problems with this company.

I have been trying since May of 2018 resolve a billing issue for my CPAP machine. It is now April of 2019. The goal is to submit billing to Medicare. First obstacle is poor/broken English spoken by Apria service reps (possibly located in India). You will never reach anyone of authority in this company. I had no idea that there was a billing problem until I was threatened with collections.

Was called on April 9th about my bill from Jan to present. Kaitlyn ** clinical account manager dropped off vacuum pump late Jan but I had to have a second surgery and did not use pump until 6 Feb was told since I had it in my possession. I was charged from day of possession even though she dropped it off then because she was area.

Horrible customer service. They are liars and have committed fraud! They contacted my husband to let him know that he was eligible for a new CPAP. They sent him the device, then billed him for it. My husband contacted the insurance company to see why the insurance didn't pay for it. The insurance company had my husband make an appointment with his doctor. At his doctor's appointment, the doctors office informed my husband that Apria had lied to him and that he was not eligible for a new CPAP, that the only way he would have been eligible is if he had done a new sleep study. Now he was stuck with the entire bill because Apria sent the bill to a collection agency. His CPAP doesn't even work correctly! Such a horrible company!

MY SON need the CPAP Machine, had to be purchase out of Network. I called and wanted to know was there a payment plan? I was on the phone for an hour. Transferred 6 times. No one answered my QUESTION..

In January 2019, I agreed to pay the last insurance payment for a CPAP device and used my HSA credit card to settle up. Apria gave me a reference number for the payment and my HSA provider has a record of the payment on the same date. However, the department at Apria who "applies" the payment never did so I continue to get bills. I've contacted Apria seven times by phone and email and each time I'm promised they'll "apply" my payment but never do. I have written responses from them in broken English that say they can't apply my payment but don't offer any resolution. They also won't let you speak to a manager. In my last call, they told me they settled my account but didn't.

This is the worst company I have ever had to deal with. The websites are not user-friendly. The Customer Service Lines are the worst. I have had an issue with their website as it never allows you in. I tried calling to figure out why i am getting a bill that you cannot open and a website you cannot get on. The billing Department was great but once he transferred me to IT forget it. They refused to help me. When I asked for a supervisor they refused to speak to me and refused to send me to that person's supervisor. When I tried to speak to the complaint department of course no one answers- they want you to leave a voicemail and they will get back to you.

What a horrible company to deal with! Have called in 4x for my mother who is elderly. The customer service reps from the Philippines just tell you what you want to hear to get you off the phone, never following thru to actually do what they say. Finally got ahold of their "escalations" department who didn't want to deal with my problem either and was very rude. I got more help calling her health insurance company who called Apria with me on the line. After 2 hours we thought we had it straightened out. Apria was billing the wrong "leg" of my mother's health care and billing her credit card when the insurance claims were denied.

My father was recently prescribed oxygen therapy. The technician arrived at his house at 10p.m. to deliver the machine. Really? 10 p.m.? And he had two additional deliveries after hours. He told us that a therapist would be in touch the following day, a Friday, to meet and give us a POC. By 2 p.m. that Friday - no call. Two calls were placed into Apria, during regular business hours, both ending with promises that we would get a call back. Nothing. I then called on Saturday and spent 45 minutes on the phone to be told the same thing. Four hours later, no call from local rep. We are now stuck without a POC all weekend, my dad tethered at home. Now waiting for a call to schedule a meeting with the respiratory therapist and receive a POC so dad, who is supposed to be active during his recovery. Can't be very active when we don't have a POC.

After a regular maintenance check of my O2 concentrator and refill compressor, the Apria tech noticed some old, larger O2 tanks in my garage that were empty and asked if I wanted to replace them, in case of emergency (2 of 8 total). I haven’t needed to use these tanks in years, but gave the technician permission to replace them. Big mistake. I received a surprise charge $480.62 on my next bill. When I called Apria, the customer service rep couldn’t explain the charge and refused to remove it. I then asked the rep to send someone out to my house, so I could return the replacement tanks as the fee was unaffordable to me. Rep refused.

I obtained a new cpap in 2017 and was paying the copay just fine. My insurance changed in February of 2018 and Apria took over $700 from my bank with no notice or explanation. I was told this was for the balance of the cost of the machine. It took 6 weeks of talking to “customer support” to finally get the money refunded and the new insurance billed. I then have another $70 taken out of my bank account again with no notice later in 2018. At the time I was told the machine was completely paid off. Now just today I see another $322 charge taken from my bank that was again without notice or explanation. I dread be forced to yet again deal with these liars and frauds. I’m an attorney and will seriously be considering a class action suit against this terrible company, especially after reviewing these complaints registered here.

Ordered a new CPAP, pillow mask and supplies in November 2018. Got billed for full amount. Called Apria and after eight or nine minutes got somebody in the Philippines. They said Humana insurance refused the charge. Very snottily said that it was too bad, it was my responsibility to pay bill. Already had charged my credit card. Called Humana, they said Apria used the wrong billing code and to have them resubmit. Gave me the proper code to use. Called Apria again and after 10 minutes waiting got the Philippines again. Young lady said she would resubmit it. Waited to see a credit on my credit card, never came. Called again yesterday, after long wait got off-shore representative again. I insisted I wanted to talk to someone in USA. Finally got to Wendy in Billing Department in Ohio. Yes, claim had been resubmitted and she would make sure I got a credit on my credit card in a week to 10 days.

I wish I could give 0 stars! Do not use this company! I was given their name through my insurance to get a breast pump which was 100% covered. However, I have been spending the last 4 months disputing the bill. They do not send the claim correctly and keep telling me I am not covered and it is self pay! I even had a 3 way call with my insurance and they hung up on us! I have tried asking for a supervisor or manager but they will not send me to one! I have never had such terrible service!

I have health insurance coverage through my work and am also covered by my wife through her work. The secondary health insurance I have will kick in to cover part or all of what the primary does not cover. The Apria representative said, “we only Bill the primary. You owe us $***.xx.” Horrible service, lack of training in their employees. Sad in that it caused additional stress on a family already dealing with a terminal illness.

Our doctor placed an order for us with Apria Healthcare to get an oxygen machine. We got a call from Apria this morning at 10:00 AM getting delivery address and source of payment. The caller said they would be out in two hours--it has now been 5 and a half hours with no show. I called them back and a foreign speaking man took my call leaving me to speak with someone I could barely understand. He could not give me a time for delivery, but said it would be today and after I got upset and told him I didn't want it delivered at midnight (which is still todays date) and he finally did say 9:00 pm. Will they show or no? This is extremely poor business practice.

I have always ordered my CPAP supplies and never had a problem until last year. My insurance was valid from Jan 2018-Oct 2018. I ordered in July and paid my copay of $58. After about a month or so I started to receive bills of $361. I contacted them and they said I didn't have insurance in July 2018. Gave them all my insurance info. I even talked to my old insurance and to confirm no issues. I'm still to this day receiving a bill of $361 and now it is affecting my credit report! I need this fixed ASAP!!!

Updated on 04/17/2019: I have had a lot of problems from this company and they kept sending me emails stating I owed 179.65 without providing details. So I asked for a detailed invoice from their accounts receivable which clearly showed I had a balance of 133.31. This has been going on for months. Nothing matches up with what they say I owe and no one can at Apria can explain why. How many people have they done this to and didn't know. I have been getting treatment for cancer for 10 years and have never gotten bills from other companies that were as screwed up as Apria Healthcare.

I have been waiting for a nebulizer machine for two weeks which is considered a high priority medical device that should ship in a couple of days. Apria kept saying they did not get authorization from my insurer. My insurer who I have never had this type of problem never received a request to authorize. Finally we did a conference call with me, my insurer and Apria. Bottom line Apria is the problem. They don’t have good follow-up and call insurers after hours and then claim they could not get through. Then just drop the whole order with no notice. They just called me to tell me again that they have not received an authorization and I asked them, "Why are you calling late in the evening? Why don’t you call at in the morning?" Their reps can’t really answer questions. Sounds like they are reading off a script in another country. Just repeat the same non answer over and over to any question.

Received a doctor's order for a knee walker on Thursday, April 4th (the day before my surgery). Called my insurance (Retired military and I have Tricare Prime) to find an approved vendor and Apria was one. I took the order into the local office and explained my needs and they assured me that they could have one overnight shipped and I could have it no later than the following Monday (April 8th). I provided them with all of my insurance information and contact information at that time. The morning of my surgery (April 5th) I received a call from Apria stating that my insurance wasn't valid (Which it is). They had a completely different insurance company than I had provided so I proceeded to provide the information once again. Hadn't heard anything back so assumed that it had been handled.

Spanish speaking reps did not understand me & order process was horrible. My equipment was 100% covered & they sent me a used knee scooter. Still waiting to get it replaced & now charging me $50! Customer reps will not transfer me to the local branch or to a USA call center.

They required 4 interactions by phone to get a wheelchair shipped, which was a precursor to being released from hospital. Even though I was medicated and recovering from surgery, they required a phone call with before shipping the medical equipment the hospital ordered on my behalf - and of course one wasn't enough by any stretch of the imagination. Each interaction took 45 min+ on average. They asked for the wrong amount on one of the interactions, then called back, asking me to call back again into their IVR hell to ask for a second payment to cover the correct amount. They had no explanation why they asked for an insufficient amount the first time. Eventually order was cleared. Then they delivered the wheelchair 4 days late, well after I had been discharged. The hospital had to loan me their equipment.

Back in mid 2017 this company suddenly told me they do not have contract with my new insurance company and I have to pay and also request for the CPAP equipment returning, then I have to contact them 3 times to push them to come pick up the equipment. Finally they came to pick up the equipment but after that they keep sending me the bill ask me to pay!!!! Don't ever deal with this company, I would give them no star if I can!

My healthcare provider assigned Apria for my compressor/nebulizer and right off the bat, they wanted me to provide my credit card and said they would not charge my card and it was a formality to ensure delivery of their product. This should have been taken care of by my insurance company and any copay should go thru them. I’m not giving my credit card information for their service. I’m going to try and get another company to provide the equipment. I hope their company is more accommodating.

I routinely order CPAP supplies from Apria and they are paid for by insurance. Apria bills for the remaining small percentage and I pay it with Bill Pay. In February I ordered an extra filter that wasn't covered by insurance. I paid $14 with a credit card for the extra filter. A couple weeks later Apria charged over a hundred dollars to my credit card without authorization. After 5 phone calls, countless time on hold and two months of asking them to correct the invoice because my insurance paid that charge, they are now stating it will be 4 more weeks to wait for the refund. They also refuse to take my credit card out of the system, and I had to order a new card from the bank to make sure they can never do it again.

I started with Apria 2 years ago with my CPAP machine and continuing supplies. I went on Medicare 4 months ago and can't get the correct documentation to them now to accept medicare payment. In the 4 to 5 telephone calls I've made, no one has been able to tell me exactly what's missing -- just that it looks like they have everything they need but it must be reviewed. Then I get a machine telephone call saying they can't send my order because they don't have the correct documentation. I'm totally fed up with Apria and will start looking for another supplier.

This is a terrible company. Every time I called to order more medical supplies, I was transferred multiple times, and the ordering department kept sending the wrong script requests to my doctors, even though all the supplies I'd ordered in the past should have been in my file. I couldn't understand what the problem was. I ordered my supplies, then received three followup calls from them that week asking what I needed delivered. By that time, I really needed my supplies, so I had to switch companies altogether.

Have called about why they are billing me. The person answering said that they had billed my insurance and it had ben refused, because they were not my primary provider. Apria should have billed Medicare, not United health care, my secondary. Called again, because received second bill from Apria that was even larger than first bill. Called again, person said that maybe I should just pay bill. Would check into claim. Called Apria about portable concentrator My Dr. ordered. Person on phone said Dr. prescription could not be read. Called Dr. to send again. Next call Apria person said portable was on back order. Called again, no word on portable or billing problem. This has been going on since January. Will not use them again.

Apria somehow got my phone number and name and called me to advise that my doctor had selected them as the provider of my prescribed CPAP machine. The agent asked for my email address and sent me an order form which she instructed me to sign so that the CPAP machine could be FedExed to my home address. I gullibly complied only to find out from my doctor's office that they had not authorized or requested Apria to send me a CPAP machine or bill my insurance company. I then had to go through the nightmare of the Apria call center to make sure they did not send me the machine. I was then told that the order was already canceled (the previous day) but they were unwilling to send me details of the cancellation. Why would a reputable company use such dodgy techniques to try and sell their product? They're first-class con artists if you ask me.

I have been trying to order BiPAP supplies. Can only talk to people in the Philippines. They tell me that Apria will only bill my primary insurance and that I have to pay the rest. Tried to explain that my primary will automatically switch and bill my secondary and that they need to wait for the second payment and then I will pay the rest. Otherwise they will be overpaid and then I will have to fight for a refund, that I may not ever receive.

I received a CPAP System from this company. This place is terrible. They overcharge you, lie to you over the phone. This company will not let you speak with a supervisor. They keep me on hold for 2 hrs and hung up twice on me. I paid my invoice and they billed me over and over for the same thing. The very first time I paid my invoice they wanted me to use a card. I told them I didn't want my card on file. They put on file anyway and wanted to use it as they please. They charge my Insurance for the same thing they billed for. I had them to pick up the CPAP system at my office due to it need to be picked up in the daytime. They billed me again and again and sent the bill to my office. That is not where I live. I have a billing address and they have it. If you don't want a headache with this company please click away. Use anyone else but them. This company should be shut down for good.

In May 2018 the company I work for changed insurance companies. It took 3 months of calling customer service with bad connections or noisy rooms for them to get my new insurance in order. This resulted in a large bill. I paid the off the bill in January but now I'm getting late warnings on a bill I've already paid. I've sent the account number and the confirmation number of the payment from their website and they still say I owe.

Was recommended by my doctor to go with Apria. DO NOT GO WITH APRIA!!!! I paid my portion for my cpap machine on February 7 and am still waiting for a machine and was told my insurance had approved and am rec'ing EOB statements saying they are paying nothing!!! DO NOT GO WITH APRIA!!!!

I am looking to obtain pediatric equipment for my child. This company was recommended by my insurance company. They did not communicate to me when they received her RX. I called and they indicated that the review time was 7 business days. I called again and they said - "Oh no, it is 10." Called on day 11 and still nothing. They said that if the equipment was urgent to go somewhere else! Please, I beg you, do not give them any of your time.

Updated on 05/06/2019: I wrote a review a month ago about the reprehensible practices of the company. They let us know in 2018 that their services were Medicare approved, but have been erroneously fishing for money ever since. The review elicited a contact from Apria. A woman named Tracy ** called and apologized for harassing my frail father, in error, and promised it would stop and that service and good standing would be returned to my father. She also said any further contact would come to me. No promises made were honored. They sent a collection agent to my father’s door a few days ago, confused and upset him horribly, and I’d just like these folks to go away. I called them with no response. I sent a formal letter this morning. How can we get Apria to remove the equipment and stop preying on my father? They obviously have no commitment to integrity or correcting their errors.

I received CPAP supplies from Apria Healthcare who got the authorization but obtained it for the wrong date. I received a call stating not to worry about it only to discover the balance was moved to my responsibility. I have contacted Apria Healthcare for the last 2 months trying to get it corrected only to be told that I have to call to get the authorization corrected and I have to straighten out their mistake. My account has been turned over to a collection agency even though Apria made the mistake and I have disputed the charge. I have contacted the Better Business Bureau and supplied Apria with the complaint number only to be ignored and sent to collections.

I keep trying to talk to someone, they say 5 days, it's been past this, they keep saying they have to review documents. I pay a lot of money for insurance, I also picked Apria, because of past experience, well they have gone downhill in my book. Wow. I am going to file a complaint with my dr to file, the hospital who did a study, and I also am going to call my insurance and figure out what in the heck is going on. I should of had this stuff delivered right away, since my health depends on it.

I have never left a bad review for anyone... let alone left a review in general. I feel compelled to leave you with this... March 13 - Apria CALLS ME to set up home health for my daughter getting out of the NICU after 4 months. Supplies for feeding and g-tube. I tell them date of discharge and the first months supply needs to be delivered to Ronald McDonald house. I ask if everything will be taken care of before we are home and if they need anything from insurance etc. Lady says no. We are all set. I hear nothing from them. My care manager at hospital is talking to them about possibly discharge date, etc.

I found today (3/27/19) that I was charged over $900.00 for a CPAP machine that was prescribed in 2018 and covered by insurance. In the fall of 2018 during open enrollment, I called to let APRIA know that my insurance was going to change and provided all my new information once I received my new insurance card information in late fall for use in 2019. Today I checked my banking account and saw that there was an UNAUTHORIZED charge for the machine. I called to see why or who authorized the charge and spoke to a person who was very hard to understand.

I was told that I would be be receiving a call for delivery of oxygen equipment that everything was approved. I tried calling back to find out delivery time. I was then was told they didn't take my insurance. It was out of network. I really need my oxygen equipment. It's be over 4 days and still no oxygen equipment. Keep being told different things. No one knows what they are doing at Apria. Can you please help me find out what is going on. Thank you!

Absolutely horrible. They have ignored posted payments and overbill you and their department runs like a collection agency. Also, since I am using FSA card, I need a detailed statement for every charge - they just ignored it. Avoid doing business with them at all costs!

I was referred to Apria Healthcare by my doctor for a CPAP machine and supplies. When I went online to order my supplies I noticed that they were not charging my insurances, so I paid by credit card. My second order I called the number on the card they had sent and talked with a lady who told me I was not set up for insurance billing. She helped me with my order and it was billed to my insurances. She assured me that when I placed my next order online that it would be billed to my insurance as my account had been set up.

Called on one day and bill was 0. Then I came home with, they had left a message about my outstanding bill so I called them back and they say I owe 9?? That my insurance is not paying so I call them and they said they got a bill today from them but that's the only one they haven't paid yet. So she has called them and they wont call her back but they keep calling me back saying they want in full and it's going over to collections. Every bill they send I pay, have never gotten a bill for overdue. I told them I was unplugging it and putting on porch so they better pick it up and I would pay the bill they send and be done with them. Yesterday I did get a bill that was for 67.13 due 4/03/19 and it was mailed out but it said nothing about 900.00 and something overdue. Won't use them ever!!!

My father has been using Apria for some time and they have been ok. Last week he was in the hospital with pneumonia. His CPAP was set at 6 but he can't breath at 6 so in the hospital they sent in an order to get it moved to 8. I called Apria to make sure they received the order and get his machine updated. They said they would call back. It is 2 days later with no callback. My father can't breath laying down and has not been able to sleep. I call and leave messages with no response. I just don't know what to do to get them to respond. How you can run a healthcare company and not care about the people you serve.

I was issued a wheelchair following surgery out of state 10 months ago. Apria was given my insurance info and filed a claim. Yes Reginald claim was denied due to being out of state. However my insurance company corrected that. I continuously receive collection calls for this bill. When I contact them they tell me I have no insurance. I have given it multiple times. My insurance has called and spoken to them numerous times. They will not give me a supervisor nor an extension so I can speak to same person twice. Each person says something different. I now received a collection letter with an amount different than my bill. I will be contacting Better Business Bureau and insurance commission. At least a dozen phone calls and no resolution. Multiple times have asked for upper management.

I’ve never felt the need to do this. Any business can have a bad day... However this company has made life changing mistakes for my Mother. She has been given a few months to live. She had planned a trip to see friends out of state for the last time. And thanks to this company couldn’t make it. The oxygen machine they provided failed to charge. She had to come home. Shortly thereafter family came in to see her. Because of the faulty equipment she could not attend the get together. Through numerous phone calls trying to replace or remedy the issues with the equipment we were swamped from one person to another, given conflicting stories, and straight up lied to... My mother missed out on some very important items on her bucket list directly due to the service of this company. It is truly disheartening to know the service of this company can make such a negative on the end someone’s life.

I had a CPAP with Apria and was using it for a few months. After the machine was getting me sick I explained to Apria I needed new supplies or a new machine. I was never sent supplies or exchanged a machine, so I stopped using the CPAP in 4/2018 and I asked them for a return address or RMA to ship it back to them. They explained I own the machine now. I get a collection notice today on my credit bureau today from state collections from APRIA for a company I don't owe anything to. I have emails from APRIA stating I do not use them or owe them anything yet my credit was just ruined by their collection dept, or company.

The worst experience I've ever had with a company. Bought CPAP at 15% off. Went 20% off a few days later. Wouldn't credit me 5% more. Required me to return it and reorder - very inefficient for both of us. Also to return it the return department has to approve your return which takes 3 - 5 days and you can't contact the return dept by phone. You can only email them - guess what? They don't respond promptly to emails. In the process of arguing with them I found the same machine $100 cheaper somewhere else so if they ever approve my return I will be returning only and not reordering.

In September 2018 after a physical I was tested for sleep apnea. After being diagnosed I was contacted by Apria requesting information that the doctor had included with the prescription. I received several phone calls from Apria and made several to my doctor. I finally received the CPAP on February 13, 2019. I followed all the instructions to qualify for Medicare using the machine 4 or more hours every night and made a visit to my doctor on March 13, 2019 to discuss whether or not it was helping.

Our experience started in 2007. My husband was prescribed a BiPAP portable gas system and concentrator. The 1st wk. the machine malfunctioned and the mask was no good. A salesman came to our house and replaced the mask and we asked him to remove the portable oxygen tanks. We helped him load them and that was the end of them. Through the years we had to constant call for service and they always left notes and never called back. My husband talked to his dr. and said he didn't really need the concentrator and the forced air BiPAP was fine. That was 2014 and they came by, serviced it and we tried to start using again, never made it a week. So they came back and picked up.

I have dealt with Apria for a number of years because we have Humana insurance and they are the ones that we were directed to use. I placed an order yesterday and spoke with a very nice lady and ordered the supplies I needed. She took all my information down and repeated it all back to me. Now today I received a call from Apria and was told my insurance information was in two different cards and it wouldn't go through. So after giving out my information (AGAIN) they were using information that was from at least 10 years ago.

I called to order CPAP supplies, they said insurance would cover it. Find out after they shipped the supplies that they don't cover any of it! I asked Apria if I could return it, they said no! Charged me over $$600 for 2 masks and a tube! Are you kidding me! Then I pay and 3 months later they say I owe an additional $170.06. Worst ever! #neveragain.

I have been using them for between 3 and 4 years for my mother's oxygen needs (24/7). In the last year or 2 they have become absolutely horrible to work/deal with. You used to be able to easily talk to a person and set up delivery for oxygen. Now it is a threatening automated call/message telling you what day you are scheduled for, and if you don't call and confirm you will not get a delivery for another 6 weeks or whatever your normal term is. Absolutely no way to reschedule for a different day. I have had many other negative experience with them lately, including trying to get somebody to check out what turned out to be a defective oxygen generator. Stay as far away from this company as you can, if at all possible.

Worse company I've had to deal with in all my health issues. I'm having to use oxygen at night and was called by Apria on Friday to deliver. I told them I wouldn't be home from work until 6pm and even though they deliver up to 9pm, it was decided it would be better for them to come on Saturday. First mistake! I get a prerecorded call at 8:30am telling me my delivery would be here between 9:15am and 1:15pm...so I thought ok...that's only half of my only day off wasted waiting around for them. Then at 11am...I get another prerecorded call stating my delivery time has changed and now it would be between 1:15pm and 5:15pm. I'm not happy but understand that something must of come up.

Had a home sleep study conducted with this company in January of last year. Received my CPAP in March of that same year. I should've known right away that it was going to be a terrible experience because the lady who instructed me on how to use my CPAP had no idea what she was doing, she had to read the instruction manual to show me. The contract was long and full of legal jargon and would be extremely hard to understand (thankfully, I work in the legal field), but I signed it because I had no choice, I needed to sleep. At first the lady told me she would have to charge me $50. As I left, she ran out after me to my car and said that "Oh, sorry it was actually $150!" Alright...

Apria has negligent, dishonest, abusive customer service. They offered to deliver my equipment at 5 pm. Paid in full prior to delivery. Day of delivery, they said the delivery window was actually 10-2. I spent nearly 45 minutes on the phone at work to reset delivery time to 5 pm so that I could get home. First rep *hung up* on me, second rep thought it should actually come between 1-4 and didn't know how to help, third rep ensured me after 5 pm.

This company is the worst company I ever have dealt with. Just received a bill for 3700 for bills over two years ago. Never knew I owed a bill at all. Really two years WHY didn’t you send me a bill monthly. The bill was not itemized to what they were charging me for monthly. I have called numerous times and get people out of the United States that can’t speak fricken English and have no clue what they are doing. They said a manager would call me. Oh what a surprise. No callback. Again requested an itemized receipt for them to send to me. Sooo frustrated with this horrible company. I decided to just go out and buy my own machine and told them to pick all their ** up ASAP. Will see how fast they get that done. This company is a totally rip off to invent sick people. They could give a crap about their patients and the stress their stupid billing department causes.

My insurance referred to Apria and throughout the five to six years I was with them I was issued supplies once only. Also, I was never trained properly regarding the equipment, I was never told about its filters and it needing to be changed. The company does not meet compliance guidelines. On Feb. 1, 2012 I spoke to Apria's regulation and compliance employee, Caroline ** for about an hour. She then referred me to speak to their branch manager Jim ** whom did nothing. Eventually I was able to leave due to insurance changes. However, a couple years later I was referred back to them since they were the only ones who are covered by my insurance. Ever since I have been sleeping on a chair because of the distrust I have with Apria and their continued negligence. I have tried to address this issue with two of my congressmen and have gotten nowhere.

I can relate to most of the complaints I’ve read regarding Apria customer service. My wife was prescribed a Breathing machine and the primary insurance was being billed regularly as it was 100% covered by the primary but the secondary insurance only covers 80% of the cost. We kept receiving bills for the 20% of the nine covered portion from the secondary. I’ve spent many hours on the phone almost every month trying to explain to customer service that if the primary covers 100% why would I get a bill for the blue sky imaginary 20%. The made up balance was sent to collections and I again spent several hours explaining the issue.

From December 2018 and still ongoing, Apria Health Care has made me think that they've shipped my sleep supplies and that I should be receiving them for the last five months! I've been looking out, searching the doorstep, awaiting supplies that they continue to promise that their sending that never come! I have Medicaid through Kaiser but now Apria keeps sending me a bill, bugging me through my cell phone! This company is a joke!

My husband's doctor sent Apria a prescription, clinical notes, and sleep study in early January. We waited and waited. The first time I called Apria I was told his doctor did not send the prescription. Called the doctor: yes, she did, but she sent another. Waited. Second time I called I got an apology and was told he didn't know why my order just sat there but he would "escalate it" and call me the next day. No call. Third time I called I got more apologies and was told the order would be "escalated", that they did indeed see our doc's prescription, they didn't know what had happened, and I'd get a call. No call. The third phone call I was apologized to again and told the order was in the wrong department but things would be straightened out and I would be called in 24-48 hours. Of course I was never called.

Apria has the worst customer service I have EVER come across. I have been trying to get a bi-pap machine replace since December and still no replacement. I call, get runarounds, have to enter the same information multiple times and when I can finally talk to a person, I get conflicting messages. Today someone called about my order and all I can understand was 1-800 Get people who can talk. I thought Apria recorded their calls for training purposes. Obviously no one takes quality seriously.

Called into customer service and couldn’t get clarification on charges I was being charge. And ask to speak to someone else and was never transferred and they the rudest customer service. I would not refer them to anyone. Hey.

I only wish I had read reviews before I started using Apria. I can identify with almost every complaint I've read. I have only been with them for a little over four months and am frustrated because I can get no satisfaction on my inquiries about billing and adjustments due to duplicate payments made personally and by my insurance. I hope my conversations were recorded and analyzed. I can almost recite their scripted replies, and I certainly have difficulties understanding accents. I feel as if I'm talking to the ceiling.

I have been dealing with Apria Healthcare since 2016. They sent me a bill and I wrote them a check. They never took it off my bill. They cashed it and had account number on it. I call customer service. They said they never cash it. I sent a copy to them. No answer. Now I just deal with collection companies. Send them a copy. They drop then a new one. I wish I had never dealt with them. (J)

Received prescribed CPAP machine in July 2018, have been charged for it (despite on the insurance coverage) just because they had my credit card. Still trying to get my money back. Negotiating with APRIA and insurance. As long as APRIA has my money they are not interested in resolving this issue. The customer support is useless. It takes hours to communicate with APRIA, going through their incompetency and constant excuses. Stay away from this company, try somebody else!

I visited your Baton Rouge office, was fitted for my mask, showed how to use my machine, etc. Todd, the Resp. Therapist was wonderful! The rest of everyone I've dealt with is incompetent! I was told my mask and tubing had to be ordered directly from ResMed... WELL, that took days of me going back and forth with your horrible customer service agents! Then today, I finally I get the mask and it is the wrong size! Also no tubing was sent. So, once again I call YOUR customer service agent and she spent more time asking the same questions over and over after I had done answered them 5 times! I kept repeating the mask is the wrong size. She kept asking if the shipping package was damaged! Then...the hose!!! No, there is no hose, no it is not in the bag, under my bed, etc. There is NO hose!

I have been using a CPAP ResMed machine for a year, and recently had a pacemaker implanted. While traveling to Puerto Rico, I needed a replacement nasal mask which could not be acquired locally. Because I could not use the CPAP, there were repeated pauses in my breathing which consequently activated my newly installed pacemaker. I called Apria and explained the circumstances on four separate occasions. I indicated I would be more than willing to pay for the overnight shipment and was finally assured it would sent via UPS the next day. It was NOT received the next day, nor the following day.

Me & my insurance company have been trying to get the portable oxygenator since January 2019. My doctor even got involved in this matter as Apria would fax something to my doctor and then a few days later fax him again! But that’s not what has gotten me so upset. Apria never calls to give you an update. You have to call them and my insurance and Doctor are Sick of this. I have spoken to at least 10 different people to help resolve this but they always put you on hold. When you ask for a supervisor then they tell you that they are sorry but they are busy. "Right," I say! So today when I called the second time I got this girl and I asked her if I was paying cash would I get it sooner and she said YES. So that just tells you that if you can pay for it upfront then you will have no problems with this company and by the way I have UnitedHealthcare and a wonderful nurse from UnitedHealthcare name Jamie is a very wonderful nurse for helping me!

I’ve been having issues with Apria from the beginning. They sent me a CPAP, recommended by my doctor, and instead of charging my insurance, they kept saying my claim was denied and billed my credit card. My insurance company looked into these claims and told me they were never submitted. They obviously outsource all of their customer service because I can never get anybody who understands English. I asked for return shipment to send the machine back months ago, and still haven’t received this. Only more bills, not being sent to my insurance company.

I previously had a oxygen concentrator from that I returned. When I returned it they had someone else's insurance of my account. I supplied correct insurance info but they never billed insurance company. Now 5 years later they have turned me over to collections for their error. They can't provide me detail or will not let me talk to a supervisor.

My Doctor referred us to Apria Healthcare in 2017. For a while I was renting the CPAP machine and eventually I owned it and everything seemed fine. We changed employers and got new health insurance, I called Apria and to update my health insurance and then Apria started charging me monthly rent. A few months ago they said I OWN IT. Very unprofessional and I can't wait to change companies.

I tried to get a breast pump thru Apria. Every single time I called/followed up I was told something different by one of their inept representatives. Day 1: I was told I could choose between receiving a Drive Medical or EvenFlo. OR I could rent a Medela. I said I would ask my OB what she recommended and call back. Day 2: I was told they didn’t have any breast pumps available. They’re all on backorder. Day 3: (after speaking to my OB and having her recommend a Medela) I asked to be sent a Medela when it was available. Turns out they magically found one in the last 24 hours and they’ll send it to me. Great.

I have been trying to place an order for my CPAP supplies for over two months! The first order they canceled because they said my insurance company never responded to their request for authorization. I called Apria back and after an hour and a half on the phone, I spoke to someone in Finance and she indicated that they already have the authorization in my file and transferred me to a Customer Service Representative who said that they would send everything out ASAP. I waited a week and nothing arrived.

Thanks to a very conscientious Apria employee, my problem was resolved, billing is now appropriate and my refund was received. Many thanks to that young lady!

I have used Apria for about 10 years but recently they closed the local office. Now everything has to go to their call center where ever that is and their service has gone non existent. They really rate a ZERO star but I don't see that option. I have been working on getting CPAP supplies since January 11, 2019. Now I have Medicare and they have a really stupid requirement of having to have a Dr. tell them why I need the CPAP supplies and that I still use it. Why would I order supplies if I was not using it. Is there some CPAP black market out there I don't know about. So now I had to do a face to face with the DR. to prove I need the supplies. So there is another expense for an office visit. OK not Apria's rule but did the meeting and Dr. sent the information in they requested on January 22, 2019. All I keep getting from Apria is they need the info and they don't have it. Sorry yes you do.

I have had 3 weeks of trying to order a new CPAP machine. My Dr. has faxed several prescriptions and Apria claims there is no prescription faxed, but call me numerous times with a problem with the prescription (even on Saturday, twice). When I call to check status, I am told there is no prescription. How can there be a problem with a prescription that they don't have? It's unacceptable with their dealings with Dr. I am the go between to try and clear it up, if there is a problem with the so called prescription, Apria needed to call the Dr. not me.

My mother that is 93 years old got a prescription for a nebulizer. The prescription was sent to APRIA on February 6, 2019, is February 25 and no machine. I've been calling the company over and over with no luck. This company should not be allowed to provide services in the health care industry. They are extremely irresponsible and they are playing with people health and lives. The reviews are terrible.

I have been an APRIA customer for over 10 years and my experience has been awful. The only reason I have not left APRIA is I was not sure where to go. After todays conversation with the customer service staff, I have no choice but to find another supplier. I called on 2/4/19 to order new masks and hoses, I also inquired about a new machine. I was told they will send out the masks right away but I will have my doctor send in a script for a new machine. The Doctor sent in the script on 2/5/19. I received a recorded call from Apria indicating the machine approval was in process. In the meantime a scheduled a new sleep study for 2/28/19. I fully expected the have received the mask and hoses by now.

Updated on 03/28/3019: Apria responded to my review asking that I contact them. This was a joke because I sent 2 emails to them asking them to contact me with a detail of my account and of course they never did. Well that was until I got a collection letter from a 3rd party today. I had already paid APRIA because I figured they were going to do that and I wanted nothing else to do with them. Do not get your supplies from them because their accounting is a nightmare.

Been ordering products from company for 20 years. This time the service was so bad from their call center in the Philippines which over the course of two days harassed and was told that if I did not provide my credit card they would not process the order even though for 20 years they had billed me? Sent email to Mr Starck with no response. If the executives do not respond to their customers what does that say about the entire company.

Got hospital bed on 3/18/16. Paid for bed IN FULL. Zero balance, right? These bloodsuckers wants to charge me every 6 months for maintenance fee. Maintenance for what? They claim it was "a converted Account." Who converted it? Not me, It's my bed now. Who in their right mind would pay for product IN FULL then convert to account to pay again for life?? Will be looking for attorney and I will tell anyone who will listen about what a RIP off this company is. DO NOT USE THIS COMPANY. DEMAND INSURANCE USE ANOTHER COMPANY.

Called today to get the balance I owed. I know I was past due, I had some personal issues come up, but I called to get the balance so I could pay it so I could order supplies for my husband's CPAP machine and when I spoke to the lady in billing she told me $393.60 is what I needed to pay and I could order supplies. Called to order supplies and now I am being told I have to pay an additional $747.00. I am not even sure where that amount came from. This company is rip off and I am calling my insurance company and card holder services.

To date, have paid $1647 for machine sold on their website for less than $900. Previous rep said if I paid $322, account would be paid in full. I didn't agree with the amount but paid it to close account. Just received another bill for $107. Called today and was told I owe more. Worst experience ever with a company. Was sent to them by my insurance company. I will be calling my insurance company to let them know how horribly this is being handled. Do NOT recommend.

I got a CPAP from them almost three years ago and complied with the Medicare regulations of use. For over a year they have been refusing to send me supplies and instead send me bills and collection letters. I have Medicare and supplemental therefore there should not be any charge. I finally reused the machine as my sleep apnea was getting worse and I got a fungus mouth infection. I had my physician call three times and submit all documents three times and I continue to receive daily letters that the physician has not sent in the documentation. Decided to purchase the supplies. Cost over one thousand dollars. Payment went through and almost three weeks later they still have not sent me anything because of my not being in compliance and owing money and doctor not sending information. The charge went through my credit card. No supplies. Customer service is NON CUSTOMER SERVICE. Not comprehensible and reading off a script.

If I could rate this company with less than one star I would do so. I dealt with this company more than 8 years ago and vowed never to do business with them again. Billing issues were a horror to resolve and the level of competence is far below the norm. I am now on a Medicare Advantage Plan and need to order equipment and supplies to be delivered out of state and what a nightmare. After several very very frustrating calls to and from Apria by providing my information seven times over I received an electronic document to approve and what do you know? it was incorrect.

My wife & I were prescribed CPAP machines. Got them in 12/17 under our insurance plan, insurance paid for rental until 2/18 when it was converted to a purchase. Apria submitted to the insurance company for coverage and payment. It took until 10/18 for Apria to get THEIR paperwork correct and we received an explanation of benefits from insurance. They sent out a bill in December, 2018 and another in January, 2019 with a pay by 2/12/19. After confirming what we owed, I paid the bill online on 1/30/19, was debited from my HSA account on 2/1/19. They sent the bill to collection on 2/7/19. They also billed me for CPAP supplies I obtained and paid for at the local office. I would NEVER purchase anything from Apria! I asked for an escalation and to speak to a manager to no avail. DO NOT USE APRIA IF AT ALL POSSIBLE!