American Addiction Centers Reviews

After six plus years of ** addiction I decided at 49 years young enough was enough. I wanted out of this life and was going to try at all cost to get off of the ** and alcohol forever. I contacted Summer at AAC. She was very kind, very compassionate and without any doubt a caring individual. In fall of 23 she set me up to attend River Oaks in Riverview Florida. Well being an addict I know our schedules really are not important to us and appts are hard to come by successfully. So she had scheduled me numerous appt to fly Southwest to Riverview but relapse and just addiction kept me from ever landing there. So I gave up. Well about another six months go by and I contact AAC again. Asking for Summer and learning she has been moved to another position so I received another admission specialist.

She promptly scheduled my flight again And a couple more time I rescheduled. Keep in the mind I do have medical insurance to cover the cost of treatment.. So I gave up on this. Well a couple months go by and I continue to use and relapse and just can't get past this so in spring 24 I contact AAC again about treatment at River Oaks. Well I live in Kansas and facility is in Florida so transportation is a must. Well this time as I set this up I am told that I Will have to cover cost of my airline ticket because of my prior cancellations. Well we all know addicts are not the most trustworthy of society's people. And living a past life many years of these behaviors do not break easily.

I told the counselor I was sorry and this time I really am ready to go. But the answer remains no. You pay for it. I barely afford a meal a day let alone a six hundred dollar airline ticket. Now in all this keep in mind this is what AAC does daily is transport addicts around the US to facilities located elsewhere.. I know I am not the only one who has ever rescheduled a flight or has ever not checked in on time. I was clean for about a week until this night as I truly would of rather been asleep in River Oaks..I found myself with my head on an end of a bar Listening to some Waylon Jennings song I could not stand.. So I left as normal and went straight to the only direction I knew to the drug dealer, for my **...I do not understand that if I'm not ready and rescheduled my flight a hundred times that when that one time arises that I am ready should be honorable and I should of been given nothing but my flight to River Oaks.

Well here we are two days later and two more days of death for me. Because I am off the wagon again and right back to my same old game I play so well. I do not want to die of this and definitely not meet Jesus face to face strung out. I expect nothing in response to this review, just hope it can help another addict in the future live instead of death.That I now am becoming and accepting I will soon reach..I hope that somewhere it changes or is carved in Moses' tablet that if it is AAC mission to help the addict. Just because he or she does not initially fulfill their commitment or promise to an appt or two by no means do you close the door on their ability to change when they are ready. They should know that there is still that help and they can recover with the help of AAC...WHEN THEY SO CHOOSE.. THANK YOU A PROUD ADDICT....

Upon my arrival, my luggage was seized and I was not allowed to even look into my luggage to assure that I had everything, I was told once my belongings were inventoried I could have it back. Next I was brought into a room where I had to remove all my clothing, “get naked” wow!!! My clothing were thorough gone thru I stood there “naked.” “Wow." I would have liked to have known this would happen before ever agreeing to commit to this program. This experience reminded me of being in jail. And being a first responder ⛑, I was completely shocked.

Next I was told I was confined to the third floor and could not leave the third floor except for scheduled group times and scheduled eating times. Felt like jail. If I had known this before committing to this, I would never went to this place. I also surrendered my medication that was prescribed to me the day before. One for high blood pressure, one for withdrawal symptoms. It also took approximately 10 hours to receive my luggage back, are you kidding me? No hygiene, to shower. They also seized my personal blood pressure monitor, which I never got back at all.

The following day for breakfast, we were held up on third floor before being allowed to go to for breakfast, we explained that it was time, and told, "No, you need to wait another 10 mins when the schedule clearly said it was time for breakfast." We were told they were still too many people in the chow hall, which was a lie. This was clearly Naziville, and we all agreed to me. At this point I was done. Upon leaving the place a few hours later, having my wife drive 2 1/2 hours to pick me up. I received my medications that they had seized upon arrival. Upon arriving back home, I realized that my withdrawal meds were not giving me.

I called them and they said the meds were locked away due to the meds being a controlled substance. And they offered for me to drive back 2 1/2 hours to pick them up. I advise anyone to research before committing to this place… This is big business at its best, they only care about the money and Billing your insurance, and they are very aware of this…

So, I decided to use AAC to get the help I so desperately need, and used those 4 weeks to research and make a decision from the "top 2 in my region," being Laguna Beach, CA and Desert Hope in Las Vegas. I spent HOURS looking at both online and including (their) reviews (unfortunately). Also, one of the first things I gave AAC (4 weeks ago) was my insurance card; I was told, by their call center, it's "the best insurance" and that I would receive good care under the supervision of 24/7 medical staff. My actual experience has been the exact opposite.

Well, I flew to Vegas 2 days ago to receive this "great care" and I've received anything but! I received a Bait & Switch.! After 3 hours of their "intake" was when the switch happened...They drove me 20 minutes away and dropped me at an old, rundown hotel at 2am. I immediately noticed the removed (hotel) equipment and the disgusting floors; I can only imagine the disgusting bed I slept in..The next morning I awoke to discover I had no hot water, so no shower. I spent day one trying to give myself pep talks: I can do this, it's temporary, someone will contact me soon, try to distract yourself with TV. I was not doing well that first afternoon; I was confined to that room-I had no key, no connections to anyone that could help me through this-I was going outta my mind!

I met a resident that afternoon that had been there for 6 months, it was from him I learned for the first time that I was actually being housed in a "sober living" facility, under the guise of "quarantine." By the next morning I'd had enough! I could've detoxed myself in a much more comfortable environment called home; I would never DARE GO NEAR that facility they "housed" me in- not in my sane mind-I was losing any sanity I had left and the longer I waited for someone to act on my behalf the worst it got-I felt like a hostage. It took me several hours (pacing, kicking and screaming, nonetheless) to receive ANYTHING from them!

I spent 2 days in that room and now I'm sitting at the airport, about 48 hours into my detox with no shower since I left home. I ABSOLUTELY feel like I've been neglected and abused and I want to warn EVERYONE! DON'T GO THROUGH AAC! Today after reading Better Business Bureau complaints, I'm kicking myself for getting into this mess; a mess that I now fear can take years to resolve as I'm now out of pocket over $4,000! AND I've still got hours here at the airport before my flight home-wish me luck!

Please do your research outside of the information they give you, and take a hard look at any Red flags! You will not see a negative review on their site, nor will you see the facility I was housed in..I think they're fake reviews as I've looked in to writing one on their website with no luck (and I have video evidence of a very small piece of my experience). This is not finished as the BBB and an attorney will be my next points of contact to try to save someone else from this experience which truly can be life-threatening. Thanks for reading and good luck to you on your journey.

When I went in to Sunrise House, I felt kind of ** because of my withdrawal. But the little old lady at the front desk told me that in a little bit I would go upstairs to get my first dose of what I needed, and that kinda helped me out, which was true. I did not mind the search. That was to be expected. But they didn’t just rummage through my belongings. They asked me first if they didn't know something, so it was fine.

With the accommodations, I definitely feel that they can do something with the heat and the coldness because some nights it was so hot, where you're pretty much sleeping naked, which I was. It doesn’t help you to get your rest when you have a room that’s boiling hot or a room that’s freezing cold. It’s messing your sleep up. On top of that, you have someone coming in there every hour checking up on you. But I enjoyed it there. The food was good.

Overall, the staff is pretty helpful. They are nice. But I did come across one situation where a staff member did say something that was not factual and by that happening, someone else got written up. I wrote a statement on that person's behalf explaining exactly what did happen. It’s kinda sexist because I’m a straight male and the person that I kind of bonded to mostly was a straight woman, and in the eyes of everyone else, the whole stupid saying like, two dead batteries don’t start a car. I get it, but we’re people.

One of the big things that they also need to underline there is a lot of times when people are dealing with these addictions whether it’d be through drugs or alcohol, you’re also not communicating properly with the opposite sex. When you’re on these drugs, you’re a kind of one-track mind because you want certain things. So I thought it was really helpful and healthy for me to be in the company of fellow alcoholic that was a female where our conversation had nothing to do with anything sexual at all, but more about who we are when we’re not drinking and how we feel. That was a very crucial part of my recovery.

Also, being able to have that friend that is of the opposite sex where there’s no sexual contact there, but it was very frowned upon, which I think is kinda really rude because this is a rehab that we have checked ourselves into, and if you did not want men and women to be under the same roof, then they should figure that out on their end. But you can’t put men and women together and then tell us that we have to remain x amount of feet from each other. We’re not in a prison. So I found that disturbing. While they were out there looking at us, and we were not doing anything, no one was looking at the other people that were actually doing things in the bushes. I found that hysterical.

This was my first time in a rehab and they have equipped me well to go back. I was a really big drinker but when I was there, I only wanted to have a drink once and since I’ve been home, I haven’t had a drink, and I have no thoughts of having drinks. I’m completely fine. So they equip you with the knowledge of leaving there and to have a successful road to recovery.

A couple of people and I were miserable and couldn’t wait to just try to find a way to get out. That was really unfortunate. I was in the detox center. I only went to the rehab for one day but in my experience, the detox center was miserable. I don’t think I needed the rehab facility. But there are some people I know that were there and I really wish stayed because of what they had expressed to me. But they were so uncomfortable that they were trying to do whatever they could to get out.

Once I was fine, I asked if I could make a call and if I could talk to a counselor. I also asked what services I was gonna be provided. But it was impossible to even meet with my counselor. Everything was like the counselor was gonna be in for the next three days. It was very difficult to get anything done. I was trying to be productive and get things done but they did not allow that to happen.

It was a big waiting game and I kept trying to get information. I became friendly with a woman who worked there who kind of ran the floor and even she was frustrated. She was like, “There’s nothing we can do. It’s the weekend. You can’t see your counselor." If people came on a Thursday, which was when I went in, they can’t see their counselor until Monday which is like five days later. They wouldn’t let you make calls to your family, friends or anyone unless you had a counselor so I couldn’t make a call for four days because I couldn’t see my counselor.

During the counseling sessions, it’s not like they try to give you any kinda guidance or therapy. It was just very administrative even in there. I know that Sunrise was the most affordable place with my insurance and considering all that. But if I go through something like that again, I’d rather go into debt and go somewhere nicer because it was really rough. It was horrible.

That place needs to be a little bit better run which I think could be done. The facility wasn’t bad. Their excuse was that they had so many people coming in right then. But that was their job so they should be prepared. They shouldn't leave their patients, like me, and leave them hanging. We are coming off of drug issues. The anxiety is high, you’re medicated, you’re scared, and you’re alone. We need guidance and we can’t just be sitting in a room.

At Sunrise, you have your own little room and that's fine. They give you a tiny hotel room kinda thing with a sink and there’s a shared bathroom. I don’t really have complaints about that kinda stuff. They also have a room for the women to sit and watch TV, a room for the men to sit and watch TV, and they have a kitchen. They would not let us socialize with the men at all, which I kind of understand, but they should let us live. We were not trying to do anything weird. We were just trying to talk to people.

They would actually interfere if I went over to the men’s. They had a better TV area in the men's area. If the women were all asleep, I would walk over there. They told me I couldn't be there. I asked what else I was supposed to do. But that was not a huge complaint. It was a little silly. No one was trying to get in relationships or anything crazy in that kind of environment. That was literally the bottom of the line. It was all about support.

I was not a cigarette smoker but every two hours, they’d have these smoke breaks. I picked up smoking for that week. I don’t smoke now. It was just to get out of that building. Chain-smoking every two hours was like the only thing people had to do. And it was kinda detrimental. But I think once you get into the rehab facility, it’s better in the sense that you’re busy all day. They have meetings and I went through one day of that then my parents agreed to take me out of there. That was not horrible but with the way the detox ran, I felt like an animal.

Nothing I said mattered because I don’t know if they thought I was screwed up. After a day and a half, I really wasn’t. One of the people there even asked if I wanted to work there. I was helping the friends that I had made there run things and get things done. She said that she had not seen a counselor and it had been five days. I said, “Okay, well, I’m gonna make sure you do.” I had to jump in. Maybe they were understaffed at the facility.

I feel like the detox just needs to be run better. We were ** up to that point. We needed to go through that but we are still people. We have rights and we should have the ability to talk to our families and take our phones. They shouldn't make it so difficult for us to find support if they were not gonna provide it. I’m gonna wanna call my boyfriend or my mom even if it’s not every day. But I was told I needed a counselor. If so, they should have them on deck and have one on call.

But I didn't receive what they promised before I went to the Sunrise House. I was promised a room of my own, shower and everything like a regular room. But then I had to share showers like in a jailhouse and I wasn’t comfortable with that. That was one of my big issues there. Also, the room and the linen were dirty. If they need help with doing that, I’d be more than happy to go and work for them and show them what to do. I worked for a hotel for 17 years and I know what’s supposed to be clean and what’s not supposed to be clean.

The nursing staff was absolutely phenomenal. They were angels. But the other staff couldn't get a job in a third-rate Mexican prison. They were disgusting people. I asked for a box of tissues and I was told they didn’t have any. I said that I didn't believe him and he said, “I don’t give a damn.” I went to the nursing station, and one of those angels said, “That’s **.” And she went and got me a box of tissues. They also made the guy who told me he didn't give a damn come back and apologize. He didn't mean it, but hey.

Overall, it’s a horrible place. They should be closed. They are taking advantage of people at their most vulnerable state. I signed myself out of there on the third day. I had to threaten them with violence to get them to get me out. I told them that if I was not out of there by 9 o’clock tomorrow morning, I was gonna take the things that they put away for me. And if they would call the police, I welcome them. Amazingly, two hours later, they signed me out. When I left there, I called the township board of health, the county board of health, and the state board of health and filed complaints against them. They're terrible and there's no excuse for it.

Also, the place was really male-dominated. It was really bad because they would become very violent when having seizures. Women would not be as violent but they would be kinda trapped in a cage and not know what to do. I did not sleep for 10 days and checked myself out against medical orders. They equipped me with nothing and now I have nothing but a desire to find someplace else. I have been unlucky in finding other places.

Other than that, my last sponsor there got to step 3 with me. But my other sponsor got me a drink. I’ve been to 50 treatments after that and they all hate me now. But the staff at the Laguna Treatment Center was decent. I don't like the staff in general though as I always knew 10 more things than them and it pisses them off, so we just never end up talking. Besides that, the food was better during my second time there and the staff learned very quickly just to leave me alone, so that was cool. They'd usually kick me out before they even know me and that’d be a headache because I’m a headache. But so far, I’m straight.

When I was at Greenhouse, all the BHTs that watch us and nurses were great. The therapists are nice as well. But I had had interactions with the people that are above them and a lot of them tend to be snobby. If we had an issue and it was one of those things that we were told by a therapist or by a nurse or by somebody to go to somebody higher than them 'cause that's who could fix it. But they always had this holier than thou type of comeback to our questions. It makes use to feel bad about being there.

The first time I went, I only did a 30-day stay at the Greenhouse main. But once I've been there about a week and a half, I have every worksheet that they're gonna pass out. I've already done everything and it got to the point where I could literally quote what we were gonna talk about that day. I was doing 30 days so 20 of those days, I was not gaining any knowledge. Then I went to GHOP and I went to Resolutions and did 30 days there. They just got me clean and then they told me what makes me an addict. I learned that, how my brain is different than everybody else's, and I can't ever use drugs or drink again. They also stepped up a lot over. That's where I really learned how to be by myself and still be sober 'cause there was a lot of anxiety about that. It's easy to stay clean in rehab but once one gets out and gotta be an adult, that's when it's hard. But they really help me test that.

I also like the step system where when I first get there, I can't go out or own any passes. But then, over time, as long as the therapist approves, I can go out on passes. I can walk down the street and go sit at a restaurant and eat something. Before I actually leave, they test and see how I'm gonna feel when I'm out in the real world. I really loved all the therapists that are there at the Greenhouse main. They really care and they really want to try and switch things up but they don't have the say-so to do it. The people that do don't care. But to the therapists, I've seen them cry because they want to be able to help us but they just can't.

I’m doing fine for other reasons, but I don’t think my experience with the center equipped me at all. It was not helpful. I needed the time in detox and that was helpful, but it was really helpful despite them rather than because of them. They did a pretty bad job of taking care of my belongings, and quite a few belongings went missing. These were toiletry items that I asked for during my stay there. They continually told me they were looking for them and they didn’t. And then when I got back home, I discovered there were more stuff missing.