American Addiction Centers Reviews

I found American Addiction Centers a year ago on the internet. The last time I went there, they screwed up. They didn't take my insurance, but they gave me a scholarship anyway. I went there for detox and I got more out of the program the last time, so I've been clean now for about 60 years. I got the same tools which help me. There is a lot of changes going on, and they are growing fast and going in the right direction. Overall, everything is fine. Go for it.

American Addiction Center was the facility that took my insurance so I decided to go with them. Their staff were nice. They helped as far as I can stay away from alcohol.

The staff at American Addiction Centers were really comforting and welcoming, and they made the process as smooth as I could imagine it could be. It was a really good experience getting there. I did 28 days there, because that’s what my insurance allowed me to, and it definitely equipped me to succeed better than if I had not gone. It was pretty rough coming home and having to do it on my own but they gave me all the tools that they could. They also followed through on helping me set up PHP when I got back and look up psychiatrists in my local area. They gave me recommendations like, “Go to meetings, get a sponsor.” So, given the constraints the insurance put on us, they did a fabulous job.

While I was at American Addiction Centers, it sort of felt like the place was closing down. There were a lot of people leaving and it seemed understaffed. I was kinda nervous when I arrived. Logistically, they picked me up and it was not too much of a hassle. The one biggest complaint I have was that the case manager never saw me. I had to advocate to see her so that I could figure out how long I was there. That was sort of frustrating because I was just going day by day without knowing my plan.

American Addiction Centers was the first rehab I've ever gone to back in February of 2019 and it was a great experience then. I went back for a detox in June and recently tried to go back but they refused to work with me financially. Before that all happened, I called in advance, they reserved a bed for me, told me to come in and had my bags packed. I got there but then they refused to work with me financially so they rejected me and I had to leave.

I set up my daughter's thing with Hayley. There was a little difficult time with Eunice Detox Center, where she was supposed to be in there during the whole thing. Two weeks in, on about the 13th day, they told her that she had to be out on the 14th day because they have changed to just a detox facility. So, she ended up going on a scholarship thing from a friend and she went for a week to Crossroads in La Habra for a week. Then, through our insurance, she found La Hoya Recovery in San Diego, a rehab place. So, she has been in there now since the 24th of January.

I was under AAC's program for 30 days, but I didn’t really enjoy the detox that much. It’s pretty miserable. I’ve already detoxed but they still held me there. There’s not much interaction when you’re in detox. That’s why a lot of people probably don’t make it past that because it’s pretty bad. It was the patients there that made it bearable for me. Most of the crew were friendly but some staff seemed like they really don’t care. I got lucky that we got a really good therapist. He was cool. A lot of people struggled with talking to theirs because they just didn’t feel comfortable with it. But just getting a routine for 30 days helped. When they set schedules, everybody hates it at first, but it does help.

American Addiction Centers is probably the best company for the job out there. They were welcoming and the accommodation was extremely nice. Their staff was fairly pleasant and the orientation was good. Everything was pretty great.

Oxford Center was one of the facilities that caught my eye and took my insurance. Driving through, the facility looked like we were out in the middle of a park. It looked beautiful. Once I got checked in, the people were very nice. Because going through a treatment facility was not something that was very easy on my part, they made it very easy for me to handle and took a lot of the stress off my end. The detox facility was very comfortable. Everybody there was very attentive to your care during detox, around the clock. Anything that you needed, people were right there for you. That whole time, the experience went by very smoothly. We didn't even realize what was happening.

When I went to AAC, I was told that I was gonna be in detox for seven days. I was there for about 24 hours, and then, moved to residential. It was a while before they gave us an orientation so that we knew exactly what to do. It took a week before I got the orientation, so I was like wandering around, not understanding what to do next.

The staff at American Addiction Centers is great. They had me fill out paperwork and do a urine test. However, I got there when there was this transition for Laguna going from a residential center to a detox one, and it was kind of a mess. They took my stuff but I don’t feel they were consistent as far as checking the bags. When I was there, drugs were brought in so I didn’t feel like it was a very thorough check of people considering the circumstances. Also, the cleaning was terrible. It was really difficult to get clean towels. You couldn’t get your sheets cleaned, changed or anything, no matter how long you’ve been there. I even asked if I could vacuum my own floor when somebody else moved out and I moved into the room. There was confusion on medicines that were being given out so that was a concern also. When you go to get your medicine, they ask questions and do your vitals in front of a line of people.

I had a good experience with them. The staff were friendly and caring.

My experience with Oxford Treatment Center was horrible. I went there two years ago and everything there has changed drastically. They have too many patients and not enough nurses. It was very chaotic when I checked in. I had to sit there and wait for about six hours just to get admitted. There was one guy, he got there at 7 o’clock. He didn’t get admitted until about 3:00 in the morning. Those nurses were also very rude. I was on ** as a taper. I was only there to taper off **. And I was on ** for a year. I was prescribed it. I just went there to detox off it ‘cause I did not wanna take it anymore. And the nurse looked at me and said, “You don’t need this, and I’m not giving it to you.” It was PRN for me to get it. Whenever I need it, I can get it. He didn’t give it to me. He and the head nurse went behind my doctor’s back and took it off of my order.

I had a pretty good experience at AAC's Laguna facility when I was there for detox. But in May, I was at their Mississippi facility and things were not so great. Before I left, Neil and I talked to them multiple times, and we were sure that I was going to be allowed to stay on my medication the entire time as I’ve been on it since I was 12. But when I got there, they would not give me the medication that they had promised I could continue to take which caused severe anxiety. My heart rate went up to 133 there, and they sent me home because my heart rate was high. But it was due to withdrawal from my medication. Neil talked to everyone, the CEO and the COO, but it was ridiculous to try to get anybody to respond to any question. Despite this, the program in Mississippi was positive in every other way. I really liked the structure, like, you were held accountable even if you were private-pay. So, you had to go to class. That was very good.

I was still really high when I arrived at American Addiction Centers, but it was great once I got used to it. The staff was amazing and it was an amazing experience. I’m in a completely better mental health overall now.

The food was okay and the staff was awesome. They were the best people ever. They really care about you, but my caseworker was horrible. Other people complained about her too. Other than that, it was wonderful. It's a good place. The new CEO there just started and we talked to him. He came to talk to the group, and he was doing a lot of good changes to improve a lot of stuff that's going on there. So it's gonna be a way better place.

The people I dealt with at American Addiction Center were very attentive, answered all my questions and were professional. They did everything correctly. I wasn’t treated like I was a bad person. They accepted me right from the start. I'm living in a sober living facility now following up from being in Florida, and everything is going the way it's supposed to. Everything is going well.

The staff at AAC was excellent. They were a great bunch of people down there and were very personable. When I checked-in, they were thorough and very polite. They walked me through the process and got me set up. Staying there was very helpful. It rewired my brain and changed my way of thinking.

The American Addiction Center in Florida sucked. It felt like any rehab when I first arrived, but within the second day, there were people getting drugs dropped off to the front door and the techs weren’t saying anything. I didn’t go there with that intention, but it was a bad experience. I left. And I’ve been sober since. There were certain workers that cared and tried to talk me out of leaving or doing stupid stuff. But honestly, I was pissed that I went there ‘cause I got stuck in Florida ‘cause of it.

When I arrived at AAC, I had the feeling that I was gonna have a panic attack. I was anxious. But it was only because I didn't get there 'till 10:00 something at night, and it felt like everything was being rushed and pushed on me. I didn't really know how to understand or cope with that part. But then after the next couple of days, it eventually started to calm down.

American Addiction Centers were helpful. It got me out of the streets and helped me with my addiction to get my life back together. I’m working right now trying to get my own place.

Everything went well with my experience with American Addiction Centers. Upon arrival, it was a little overwhelming at first, just because I really don’t know what to expect. But it was okay. They were really cool. I was there for 30 days and they were very knowledgeable and very friendly. I like the fact that the people made you feel that they really cared about what happened and about what was going on. They made you feel like they weren’t just there for a paycheck. They were there because they enjoyed helping people.

My experience with American Addiction Centers was great. When I arrived there, it was just about as I expected. I've been to a bunch of treatment centers before. It's about the same intake process as everyone. I really have to give a shout-out to Kayla. She's a nurse and she helped with my intake. She was really great. The staff was great too. River Oaks isn't a 12-step based program. It was different. It's the first one I've ever been to that wasn't a 12-step program, so it's very clinical. But the staff was really knowledgeable and everyone was really friendly. And as far as what they were aiming for, they definitely did a good job. I was pretty satisfied. I generally felt people cared which was good. But in the end, it's always gonna be what we do when we leave, no matter how much information we got.

My guardian called around for different facilities and there was one here, but they didn’t have any open spots. They told us about the one in Florida, which was nice-looking. I like the look of it. Also, the check-in was fast and easy. They called me a few times, but I kinda ignored it because I got back in to the place I was trying to get into, which was a separate living.

I have never been to Mississippi and was very nervous when I arrived at American Addiction Centers. But they made me feel right at home. The staff was really quite helpful and made me feel like they were there to help you. And no matter what you are going through, they’ll be there to help you. I’ve been dealing for years and they brought it to the forefront for me and I could see it. And once you see it, you could deal with it. They gave me a lot of tools and a lot of confidence in myself. The place itself was a highlight of the experience. You can sit back, relax and enjoy life because of just the setting. You can also get within yourself. With the way it’s laid out, there’s no way you can be uncomfortable there once you’ve been there for a day or so.

My first-time experience with American Addiction Centers was wonderful as well as my therapist. The staff were decent. Some were friendly and some had mood swings. The hardest three days that I had when I was there was when I was in detox. Everything else was off my shoulder and it was smooth sailing. You have your bad and good days as well as days that you’re wondering if you’re gonna make it. I was afraid to come home but once I came home, I was equipped at everything they equip you with. We were taught a lot of different things when we have cravings when we get home, when you get stressed out or the things that you go through, the reason why you go through it, and what you can do for yourself to keep that away from you. If you've been on campus and now off-campus, you need to learn how to manage with stress and with everyday living.

My mom found American Addiction Centers the first time I wanted treatment. The experience was fine getting checked in. My interactions with the staff were all good. Everything was fine. The head nurse was ridiculous though, but I can't do anything about it. The only other thing was, I went to the facility at Etta and there was always something going on with the washers and dryers. So it was difficult when there were 100 people coming to use two washing machines and two dryers.

The staff were very helpful and my interactions with them were pleasant. The experience gave me the necessary tools I needed to stay sober. Overall, American Addiction Centers did a great job.

The staff at American Addiction Center were very supportive, straight to the point and helped me to stay on the right path of recovery. I would recommend everybody to go to that facility. And that was my first one and I hope that’s gonna be my last, but I wouldn’t mind going there and share to them all the acknowledgment of how they treated me when I was there. I have nothing bad to say about that place. It was just fantastic.

I feel very good about the accommodations at American Addiction Centers. I also feel good about the services provided. I had good interactions with their staff. However, they’ve lost my clothes and they let me know two hours before I was released. But other than that, the staff was solid.

When I was checking in at Sunrise House, I was pretty drunk, and I was very agitated and a bunch of other feelings. But it was fast, fair, and no BS. They took care of me right away, so it was good. Dawn was the tech and she was amazing. She was such a sweetheart. There was a younger guy who was really good. He was one of the night techs. He was training to be a counselor too. The whole staff and all the techs were great. It was a very good experience. It was life-changing. The tools that they gave me, the knowledge about addiction and support were really good.

Everything was fine with American Addiction Centers. Their staff was great.

My experience at American Addiction Centers was pretty nice. They were really helpful and tried to help me with as much as they could to make me comfortable. Some of the staff were better than others but it was a pretty nice facility. I enjoyed it. It really helps me and I’m still sober.

I’m doing great. But I felt like I got suckered into talking to AAC. I set a boundary and told them to not call me anymore. But they still continued to text and harass me. I made a joke yesterday and told them that I got a paper cut while writing my suicide note. I never even met these people. They don’t know me, but yet, they think I’m having all these problems. I do see a therapist weekly. I’ve been sober. I’ve been doing good, and it just seems like they wanna mess with me. I don’t wanna be contacted anymore, and I told them that, and yet, they still continue to send me a text. I don’t wanna join your cult. I know they got quotas, and they probably get commissions to sign suckers like me up. I’m trying to be civil as I can, and this is the boundary. If they keep contacting me, I’m just gonna have to go to the authorities and tell them that I’m getting harassed. I don’t like them. They're scammers.

I would have a very difficult time not using any tobacco products for that length of time and American Addiction Centers was one of the only places where I could do it. This was in River Oaks in Florida, Tampa and when I arrived, it was late at night. I expected one big building like a hospital but it was not like that. It was 25 acres and five big buildings and dorms. It was not what I was expecting at all but I was very impressed. The therapists were very good and the custodian people were excellent. They were Latin American and all spoke Spanish so I couldn't understand them but everything was wonderful. The food was very good and healthy. I have no complaints at all. The place is restrictive and you can't leave but we’re very well taken care of. We're six months out and I've been very good so far but it's something I don't want ever to have to go through again. I was lucky to keep my job. I was there for 55 days and I can't do that again.

The hospital I went to first told my brother about American Addiction Centers. They recommended them. The staff was nice. Everybody was fine. I'm happy with their services, but I wouldn’t send anybody from around here there. It’s too far away from where I live. You have to take a plane ride up there, and it’s additional money.

I got my first DUI back in January of 2019, and I went to jail for a little bit and then got out. I went to Laguna Beach Hospital for detox. Before I was about to leave and still trying to find a rehab, my uncle informed me that there’s Laguna Treatment Center and American Addiction Center. I thought I'd give it a try so I went to Laguna Treatment Center. I really enjoyed the experience. I didn’t have any complaints. Everyone always had to complain about the staff but I enjoyed it all. The staff is really cool with me and the food was good.

I had a few issues with the establishment that I went to. I was an out of pocket pay and I felt like they were trying to dupe me. There was a big mess and I realized while I was there how they were doing things that I wasn't pleased with as far as insurance was concerned. But I'm a 100 days clean today and I haven't heard from them. I'm happy with that and I just wanna go about my life.

Checking-in at American Addiction Center was fine. They promised me a bunch of things and never really did anything. They promised me 30 days of treatment and then after a few days, they brought me downstairs and told me that I'm not covered. Also, they didn't do any testing when I first walked in and then they tested me. When they tested me, they tested me positive.

American Addiction Centers' facility was nice and there were a lot of great people there. But they took $250 from me even though I was only there for five days. I also got racked with the prescription pill on top of that. The staff has a tough job, but if you treat them with kindness, they’ll treat you with kindness. And it was unfortunate that I didn't get to finish. They ended up discharging me after five days. I got sick and never went back. I haven't been very good since then and every day is a struggle.