American Addiction Centers

American Addiction Centers

 3.5/5 (150 ratings)
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About American Addiction Centers

With over 25 locations nationwide, American Addiction Centers provide compassionate care to adults who face struggling times with addiction and mental health disorders. AAC works to customize tailored treatment plans for every person that seeks treatment. American Addiction Centers are passionate about providing each person with the tools to recover and achieve wellness.

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 19, 2020

The Sunrise Home Location of American Addiction Centers was a dump. It was everything I didn't want it to be. I cannot begin to say just how bad the conditions were. The staff was equally bad too. The lodgings were horrific and doctors were not in the position to really titrate or do a lesser turn on the meds. People were having seizures and our brains wouldn't operate properly. We would go into a stage and that was terrible. The women were having them one way, the men were having them other ways.

Also, the place was really male-dominated. It was really bad because they would become very violent when having seizures. Women would not be as violent but they would be kinda trapped in a cage and not know what to do. I did not sleep for 10 days and checked myself out against medical orders. They equipped me with nothing and now I have nothing but a desire to find someplace else. I have been unlucky in finding other places.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 18, 2020

I went to the Laguna Treatment Center twice. The first time I checked in there, I filled out the papers in about two minutes. But for my second time, I told them to look at their file and that my info was all in there. My last experience with them was also horrible but that goes with every treatment program I go to. On my first day, some roommate of mine told me that he'd slap me if I farted in there. But I told him that I'd kill him if he looked at me like that again and he complained. Also, one of their staff there tried to get me and my ex-fiance to separate because we were talking. So, I almost fought the fool. I told him to get out of my face or I was gonna beat him up. Then, they got sick of me and kicked me out. I was there for six days.

Other than that, my last sponsor there got to step 3 with me. But my other sponsor got me a drink. I’ve been to 50 treatments after that and they all hate me now. But the staff at the Laguna Treatment Center was decent. I don't like the staff in general though as I always knew 10 more things than them and it pisses them off, so we just never end up talking. Besides that, the food was better during my second time there and the staff learned very quickly just to leave me alone, so that was cool. They'd usually kick me out before they even know me and that’d be a headache because I’m a headache. But so far, I’m straight.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 17, 2020

I have went to American Addition Centers one time. I wish there would be better staff at night and they would give me more information upon arrival. I always arrived in the middle of the night so there would only be one employee working the front and I was a little bit nervous. The place looks beautiful but I don't get a lot of information when I come in. They ask me a bunch of questions and I don't get any answers.

When I was at Greenhouse, all the BHTs that watch us and nurses were great. The therapists are nice as well. But I had had interactions with the people that are above them and a lot of them tend to be snobby. If we had an issue and it was one of those things that we were told by a therapist or by a nurse or by somebody to go to somebody higher than them 'cause that's who could fix it. But they always had this holier than thou type of comeback to our questions. It makes use to feel bad about being there.

The first time I went, I only did a 30-day stay at the Greenhouse main. But once I've been there about a week and a half, I have every worksheet that they're gonna pass out. I've already done everything and it got to the point where I could literally quote what we were gonna talk about that day. I was doing 30 days so 20 of those days, I was not gaining any knowledge. Then I went to GHOP and I went to Resolutions and did 30 days there. They just got me clean and then they told me what makes me an addict. I learned that, how my brain is different than everybody else's, and I can't ever use drugs or drink again. They also stepped up a lot over. That's where I really learned how to be by myself and still be sober 'cause there was a lot of anxiety about that. It's easy to stay clean in rehab but once one gets out and gotta be an adult, that's when it's hard. But they really help me test that.

I also like the step system where when I first get there, I can't go out or own any passes. But then, over time, as long as the therapist approves, I can go out on passes. I can walk down the street and go sit at a restaurant and eat something. Before I actually leave, they test and see how I'm gonna feel when I'm out in the real world. I really loved all the therapists that are there at the Greenhouse main. They really care and they really want to try and switch things up but they don't have the say-so to do it. The people that do don't care. But to the therapists, I've seen them cry because they want to be able to help us but they just can't.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: March 4, 2020

When I arrived at Sunrise House, the staff was rude and aggressive. There were a few that were pleasant and helpful, but for the most part, they were unpleasant. I wasn’t even assigned a counselor despite repeatedly asking. They said that they were understaffed and couldn’t provide counselors. What they said to me and my wife before I checked in was very different than what I found there. The facilities were in pretty bad shape. There was no orientation, too.

I’m doing fine for other reasons, but I don’t think my experience with the center equipped me at all. It was not helpful. I needed the time in detox and that was helpful, but it was really helpful despite them rather than because of them. They did a pretty bad job of taking care of my belongings, and quite a few belongings went missing. These were toiletry items that I asked for during my stay there. They continually told me they were looking for them and they didn’t. And then when I got back home, I discovered there were more stuff missing.

American Addiction Centers response

Kenneth, thank you for taking the time to share your experience. We take concerns like these very seriously and ask that you reach out to us directly at 855-355-2079. We look forward to hearing from you.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2020

With Laguna Treatment, I didn’t feel I was on the dual diagnosis program. I felt that it was strictly alcohol or addiction. It was supposed to be dual diagnosis for depression and for addiction. The whole thing was really focused on addiction, which is not my main issue. Also, the way their rep made it come off to be was it was gonna be this beautiful country club atmosphere, workout rooms and pools. He said, “Make sure you bring your bathing suit.” It was so freaking cold. You couldn’t possibly swim in an outdoor pool in December and January. Not to mention that you're not allowed to go out there except at mealtimes. So, a lot of this was very misrepresented. I was not pleased at all with that respect.

The arrival went fine. It was very late at night. But then, upon looking at my personal belongings that were in a safe later on, there was $100 missing. I filed a report about it and heard nothing for two weeks. And the only reason why I heard something was because I found proof that I did have the money that I stated I have. I was spoken to very disrespectfully by the person in the office telling me not to get an attitude with her after she accused me of lying. I was really upset about that. The only reason why I finally was able to prove it was because they did write the amount down on the piece of plastic back that stored all my money and credit cards. But I hadn’t noticed that until two weeks had gone by. They offered me a gift card back, not the $100 cash that was missing, which was wrong. If I lost cash, I should have been able to be given cash back.

Some of the staff were wonderful and some of them sucked. I was told that I couldn’t have the blankets that I needed because it was cold there because other patients might be cold, and it wasn’t fair for me to have more blankets. A solution to that was to buy more blankets. Why should I have to be uncomfortable because others might be uncomfortable? They need to supply enough blankets if they can’t have heat at a reasonable temperature. They tried coming in and covering the vents that the cold air comes out of. Unfortunately, it just pushes it out of other different places like on the casement of the door where the latch would go into. The cold air flew out of there instead when they covered it up. And that’s also the same vent that the heat’s supposed to come out of. So, that was a loss.

Then, another day, I came up after working out, and there was no clean towels anywhere to be found. So, I couldn’t take a shower after being sweaty and gross, and had to continue on with my day with groups, stinking, after doing an hour in the treadmill. They should buy more towels. The groups and everything were fine. But they were just really focused on addiction and nothing to do with anybody who has depression or anxiety. It’s all addiction, recovery, recovery, recovery, addiction, recovery. I had to stay sober. How do I stay not depressed? How do I build my self-esteem? They should consider that.

You need to be able to do more outings because you start to go stir-crazy if your minding is standing. They're not doing any more passes where people can go out for two hours on their own, which for me was the only thing that saved my life. That would have been absolutely nuts in there for that long a time because you're not allowed to bring in candy or things like that. And when you go out in the outings, that’s really nice but you're not allowed to bring any money. You’re not allowed to spend any money unless you happen to have maybe a wallet in your phone. That would be nice.

They may have implemented a little store, but it’s not the same as going to Walmart or similar and being able to buy some sweatpants like I had to when I went out on pass because it was too cold. I had to spend a lot of money on warm clothing because it certainly never expected to be freezing. I had to buy three sweatshirts and a pair of sweatpants. This was in California. I expected everything to be really warm. I never expected to be freezing. I didn’t know what winters were like because I come from Connecticut. Overall, I wouldn’t recommend the center for somebody who’s struggling more with mental illness than addiction, but I'm happy enough with my experience.

American Addiction Centers response

Antoinette, thank you for taking the time to share this feedback. We have shared this feedback internally with the team at Laguna Treatment Hospital to identify possible areas of opportunity and improvement. We wish you well in recovery.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2020

Sunrise House was the one place that took our insurance, Federal Employee Blue Shield Blue Cross. They have a cool old building. It was a little rundown, but the staff was fine. They greeted me with open arms. It was very necessary to have control of everybody to make us change for the better and make the community be better off on the outside.

There were a lot of people who wanted to be there because they had experienced addiction, and there were also some people who did not want to be there, like those who were court-ordered, and it showed in their behavior. But, for the most part, it was a good experience for me. They taught us to stay in the program and to have the tools to work the program. It was important that the person had to want to. While the building is old and dusty, I love it. If you dwell on the broken and dirty, then that is what you will get out of the program. If you dwell on the positive and what you get out of the course, you will do much better.

American Addiction Centers response

Jerry, thank you for the great review of Sunrise House Treatment Center! We are pleased to hear you found the beauty in our program and facility - we wish you the best continuing forward!

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 2, 2020

Initially, I felt like I was a little bit on the incarcerated side. I didn't expect to have so many tweakers on the unit when I got there. I understand people are under detox, but I was already detoxed because I came from a hospital. So my experience with that was they were just trying to pad the bill a little bit to put me in detox a little bit for a day or so more.

The staff were pretty nice for the most part. But there's a lof of inconsistencies with the protocols and procedures and who you talk to and who you are. So the treatment was different. I come from a professional background. So I could tell and see it. But it was okay for my needs. I pulled myself more out of it than their treatments. Their counseling was just tell your story and I don't know what they really got of it. As you move up to the floor to the next level of treatment as the hospital is transitioning from treatment just to detox, you could kinda see how it was transitioning where they didn't really care to treat you. They have different floors. One is the detox floor and then the upper level was a more of a treatment floor which was much better. But I didn't really care for the first floor at all. I wouldn't go back if it was to happen. In the future, I would go for a facility-geared to my lifestyle.

The money is not there to sit there and do counseling. The money is there to do the detox. That's where the big bucks are. From what I was gathering, both the floors were coming up onto the complete detox and some therapy to throw in there, and then they ship you out to a secondary hospital or a treatment center than a step-down unit. I didn't know we were in the Bible Belt treatment centers in California. When I called the call center, I didn't know they were commissioned on shipping you over either. I didn't even know that the hospital is in Laguna, which is not even Laguna. So it was a false advertisement on top of that.

You think you'd be by the beach but you're not even close to the beach. It looked more pampered than it was, and then you're already stuck like Chuck. You could walk out, but if you walk out, the insurance ain't gonna cover you up. So you get back in the treatment. It was a complete learning experience to me for this whole situation. They do whatever it takes to get into a treatment facility that they're networked through. It's a crazy, big money-making racket.

American Addiction Centers response

Michael, we appreciate that you took the time to share your thoughts and experience. We are sorry to hear our treatment center did not align with your expectations. We wish you well in recovery.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 2, 2020

My friend in Wisconsin told me about American Addiction Centers and upon arrival at their facility, I had a very nice experience with them. They were very warm and welcoming. The driver who picked me up at the airport was very kind, too. And when I got there, it might have been a little after 3:00 in the afternoon and they asked if I had eaten anything. I hadn't had any lunch, so they got me a plate from the cafeteria and I ate while they were doing the interview. They were very thoughtful. The accommodation and orientation were good as well. They were complete and thorough.

Aside from that, their reps were understanding and they knew what was going on. I had a therapist, a case manager, and the psychiatrist. I didn't get that familiar with the psychiatrist, but I did with his PA. She was very kind and we had a lot in common. Everybody was knowledgeable, encouraging, and helpful. In the end, my experience with them helped me be successful in weaning off of two sleeping medications.

American Addiction Centers response

Thank you for the great review, Maria!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 1, 2020

I liked American Addiction's program very much. The admission was perfectly fine, and everything was great during the stay. I, unfortunately, had known the staff already, but they were very helpful with everything and very approachable. My experience worked out well. I’m in IOP right now.

American Addiction Centers response

Thank you for the great review, Kenneth!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 1, 2020

The staff of American Addiction Centers were polite when I first got there. The facility looks nice. But it wasn’t conducive to getting treatment. I needed structure and programming, and to meet with the case manager to know what was going on or what was gonna be happening, and also to meet with a doctor. None of that happened so I left. They do a great job selling themselves, but when it comes down to providing the service it wasn’t what I was told would happen whatsoever. So if you’re looking to get help, don’t go to Laguna Treatment Hospital because that place is pretty much like a ** vacation. It’s kind of like jail. There are no bars, but there's nowhere to go for walks to be in the sunshine. The patios that they had for smoking were covered with tall, dark glass windows. The areas where there was sunshine, we weren’t permitted to be in.

American Addiction Centers response

Jennie, thank you for taking the time to share your thoughts. We are sorry to hear your expectations did not align with the treatment offerings at Laguna Treatment Hospital. We wish you the best moving forward.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 29, 2020

The arrival, the food, and the counselors were good. The people were nice and the staff did everything correctly. My stay was long so I was the mayor and secretary there. They wanted me to stay but I already did my job. It worked out well, I’m sober. However, I didn’t like the fact that I got someone to live in my room that was a junkie and I’m an alcoholic and I was afraid to leave my stuff that she'd steal. The rooms were very dirty then my shower was clogged up numerous times. The place needed to be redone.

Then when I called and I self-paid, someone said I should have bargained. I don't know about it. This was the first rehab I'd ever gone to. It's kinda upsetting that people had no money and homeless come in at American Addiction Centers for charity and they're getting it for free then I'm a middle class American and I take $15,000 out of my savings. I'm a nurse and it's not like a super person there. I know it’s a money-making thing, but they should not take advantage of somebody that has money. I was very disappointed with that. It’s not fair. They need to give me a reimbursement. I talked to my staff, Sarah, and this one girl, Stephanie who’s sober like me and they haven’t gotten back to me.

American Addiction Centers response

Marialyse, thank you for taking the time to share your thoughts and experience. Our top priority is helping individuals with substance use disorder find the treatment they need. We try to take into account financial aspects, as well as insurance coverage. If you have questions about your billing, please reach out to our team directly at 855-355-2079.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 29, 2020

I have been in and out of recovery for a while. Things got worse in my life and that turned me to getting help. I'm also dealing with a lot of death but I believe in God and I know all things are possible. I went to American Addiction Center's Sunrise House and since I’m from Houston, Texas and I never get a lot of snow, I was overwhelmed seeing that there. I also experience things that I never experienced before and everything was great. It was a learning experience, too. It was a monastery and like a historic place. It was so uplifting and I forgot why I came there. If I could relocate just to be a member or work there, I would.

But I had some money issues when I was there. I signed some stuff not seeing what I was signing, then at the end of the voyage, they said I owed them a bill of maybe $1000. I didn't understand it and I put that in God’s hands. I know it was straightened out though and right now, the blessings are coming in hand-over-foot and I’m grateful.

American Addiction Centers response

Al, thank you so much for the great review! We are pleased to hear Sunrise House was instrumental in your recovery; we wish you the best on this journey.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2020

The staff was wonderful. They were very responsive and very caring. If there was something wrong, I could just come to them and tell them and they would say they would take care of it. But the environment and the people there were kinda making it difficult for the staff to do their job, which I understand. But overall, it was a good experience for me. Right now, I'm almost five days from five months sober. They were very helpful. If I had any questions or concerns they always kinda answer for us.

American Addiction Centers response

Jordan, thank you so much for taking the time to share your positive experience with us. Congratulations on your recovery success!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Feb. 28, 2020

I was at Sunrise House a long time ago, before American Addiction Centers had taken it over, and recently, my parents and my fiancé set up for me to go there again. The nurses and doctors were nice, but the taper was horrible. I came in and my UA showed that I was on two drugs and they refused to give me a taper because I’m off of one of them. But you can’t just stop someone from taking that without a taper. You could die from that. So, I found that a little bit ridiculous and not very helpful. I’ve been to over 15 detoxes and I’ve never heard of that in my life.

Then they kicked us out with not even one day’s notice. We were supposed to be going from one place to another because we didn’t wanna do the in-patient there. We were gonna finish the detox out there then go to another place, and they found out that the other place couldn’t take us until Thursday. So they said that they were gonna keep us there until that Thursday. But come that Monday, they pulled us into the office and said that we either had to go downstairs into their in-patient program and stay here, or we gotta go. Luckily, my parents were able to come and pick me and my fiancé up. Otherwise, we would have been on the street. That was kinda rude. Plus, I had just lost my brother two weeks prior to that, so I was in a really shaky mental state but they didn’t really care.

American Addiction Centers response

Jenna, thank you for taking the time to share some feedback. We are sorry to hear of the challenges you may have faced at Sunrise House Treatment Center. If you have additional feedback, please reach out to us directly.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2020

When I first arrived at the Laguna facility, it was beautiful. I came in at 3:30 in the morning. I was alone in the car, out on the road. But, I don’t have anything nice to say about the place. First off, it took them three days to get my clothes to me. That was ridiculous. Number two, I came in sick when I came in the door. They told me that I would be in there anywhere from 30 to 90 days. But, when I got there, they told me, “Oh, no,” I was going to be there for at least 14 days. I went there to get treatment and I walked into a place where there was 80 people, and everybody had their phones and wore hoodie shorts. I came there for business. I didn’t come there to play. I was disappointed. I thought it was more than what they were offering on page. You could not get outside. I did not come to a place to feel locked-in because I have been locked-in all my life.

I also felt the staff were a bit pushy. They were very much on a side themselves. I then went back to the place where I graduated from last summer. And while I was there, I had a heart attack. So, I’m in the hospital now. I read about American Addiction Centers online and then Felicia, the lady who sold the program to me, worked her ass off to get me into rehab. I have nothing bad to say about her. She was persistent, very kind, and it was not her fault. That was the information that was given to her. It was my policy and it was sad that I had to use the policy.

American Addiction Centers response

Ronald, thank you for taking the time to share some feedback with us. We are sorry to hear your treatment experience did not align with your expectations. We wish you well moving forward.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2020

I'm really disappointed in American Addiction Centers and a lot of complaints were made from the facility that I went to. I have also called a couple of times and talked to some people from there throughout the last month and a half or so. The first biggest issue that a lot of us had was what we were told on the phone. I made it very clear to them in the beginning that I needed to go somewhere for 30 days and that I was detoxing off of a drug that I was told would take a significant amount of time. And they ensured me that they had a process of detoxing me off of this drug.

I was also told over the phone that I would be there for 30 days and most of us there flew from all over the country to go there thinking they were gonna be there for 30 days. They gave their jobs and apartments up, just like I did. As for me, I came from eight hours away from home to go to the treatment facility that I was sent to by American Addiction Centers. But when I got there, they said it was just a detox facility where the second floor was for detoxing, then as soon as you were done detoxing, you would move up to the third floor for residential. But they said that they do not keep people for 30 days. Instead, they keep people on average from seven to 10 days. American Addiction Centers should update their information on that. On the last day I was there, some lady came all the way from Tennessee but they told us she was only gonna be there for seven days and the poor lady was crying.

I was there for 17 days before they told me that my insurance would stop paying and I would have to go and pay for another 30-day rehabilitation center. So I left there and went to another place. And in the end, it was $48,000 for 17 days of treatment, which is ridiculous and not what I was promised. On top of that, in the 17 days that I was at the facility, they had three people bring in drugs and they had male staff walking into female's rooms with no shirts on. They didn't do any kind of med checks to people who were being given the wrong medication and they were violating HIPAA laws. They were saying first, last name, drugs that you were on, and doing assessments in front of a whole bunch of people, which is illegal.

Also, when I got home and I talked to my primary care provider and my psychiatrist, they said in no way do you send people to a detox facility for this drug that I was on. I was taking it as prescribed but so many professionals will tell you to never send people to a detox center for this drug. It is extremely dangerous. I talked to my insurance as well and I have filed grievances for my insurance to not pay the bills.

Now, I'm home and I'm on all of this medication. But I started to research and it turns out that these are medication that cover up your withdrawal symptoms and they keep you drugged up enough so you can go to their groups, which is how they make their money. They don't even give you a three-day period or any kind of period when you first get there to relax, try to come off of the drug, and focus on yourself. They make you get up right away, go to four hours of groups a day, and an hour of meetings from the first day that you are there.

Aside from that, I wasn't being assessed by doctors. In the 17 days that I was there and for the amount of money paid for my treatment, I saw the primary care physician two times. I'm going to hopefully not pay because I've been talking to a lawyer. When I got home, my doctors were supposed to contact my work from the facility to get my FMLA paperwork fixed but they never did any of that. I ended up losing my job. But that was my biggest concern in the beginning and American Addiction Centers promised me I would have a case manager that would take care of all of that. They said I wouldn't have to worry about a thing but that was not at all what happened. I was there for eight days before I even saw a case manager.

Before, I made $100,000 a year and now, I lost my job just trying to get better. I have also been broke, I haven't gotten any disability money, and I haven't gotten any kind of help. This has been the worst thing that I've ever done. I have stayed clean until this point, but I do not understand how they expect people to move on from this. I saw people relapse inside of that facility because of the drugs that were being brought. Also, they were able to take me off of this drug so quickly and the way they did it is inhumane. It can kill somebody and the suicide rate for doing it like that is high. This experience has been terrible and I never want anybody to ever have to go through what I went through. I made the choice to do this and it has destroyed my life even worse than before when I was a drug addict, and that is hard.

All in all, what American Addiction Centers do is great and I appreciate them for what they do. But they were the middle person in-between connecting me to these programs and all the information that they told me was pretty much false. I didn't get the help for the drug that I was most worried about and for a year and a half I've been struggling to get help for. I am off of the drugs now, but it's by the grace of God that I'm still alive. Other than that, I am now getting some bills from the American Addiction Centers and I don't understand why. On top of the money that my insurance paid, I'm still gonna pay a good $10,000 to $15,000 out of pocket for this.

American Addiction Centers response

Christina, thank you for taking the time to reach out. We take concerns like these seriously and are sorry to hear you were dissatisfied. Please reach out to us directly to address these concerns confidentially, 855-355-2079.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 26, 2020

When I arrived at Greenhouse, it was a welcome and the orientation was very informative. The staff was mainly right there with you, guiding you through all the steps that you have to do. One of the counselors even took me to the side and was very helpful to me. The counselors, the nurses and everybody had an input to make me strong and so that, regardless, I can make it on my own post-treatment. I know it’s gonna be hard but they said I can make it. Everybody just put their all into it. Then even once I was leaving and all of my time was up, they were still on the job and they made sure I got a smooth exit.

American Addiction Centers response

Willie, thank you for the great review of Greenhouse Treatment Center! We wish you success in recovery!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2020

I enjoyed River Oaks and it was a very educational experience. It is a top-notch facility but it's a little rundown. The grounds and everything looked like it needed to be redone. Other than that, the actual staff, nurses, the therapist, the counselors, and the doctors were awesome. I didn't have any issues with any of the staff at all. They were all very good at what they did. They treated me well and really helped me. I didn't really know a lot about what I was going through until I sat there for 45 days and got a chance to really work on myself. I gained a lot of skills while I was down there including how to deal with stress. They equipped me to step down to an IOP and so I recently finished a six-week IOP through Farley Center in Virginia, which was also very good.

American Addiction Centers response

Thank you for the great rating of American Addiction Centers, Christian!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 25, 2020

Sunrise House has a very nice, well-run, organized program. When I first got there, I was thinking I was in a war but that was okay because you need to be apart from society for a little minute. I had researched on somewhere that wasn’t a local area and success rates then quality of living and the living quarters. Overall, it was a decent experience. The staff is pretty tightly run. They were actually amazing. Noel was a great guy. But the lectures were loose sometimes.

They teach some basic information there. I think that they need to incorporate some more realism. I tried to get some attention to medical priority I need. They did that Myers Briggs self-assessment test so you can evaluate your needs once and how to identify your weaknesses to turn them into strengths. They have some really intelligent, really cool people there and it doesn’t mean that they can’t retain the information. If they know more about themselves, it has all to do with self-determination, how you see yourself and what kind of man or woman you wanna be for your family and for yourself. Those are some of the things that I wanted to incorporate.

They need to develop some more programs. After the second week, I felt like there wasn’t anything else I can learn. I was beginning to put into practice the things that I had learned and the third week was when I really retained most of it. But that fourth week, it was a little onerous. They start recycling the program lectures at three and a half weeks. If Sunrise House went a little bit outside of that, some of the guys that’s gonna be there longer may be given a wider spectrum of understanding.

American Addiction Centers response

Deon, we sincerely appreciate that you took the time to provide some feedback. We will explore opportunities for improvement in our treatment program. We wish you well in your recovery.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2020

The staff and facility of American Addiction Centers at Recovery First in Fort Lauderdale were good. They were caring and I liked my experience with them. It was cool and it prepared me to stop drinking.

American Addiction Centers response

Thank you for sharing your experience and letting us be a part of your recovery story, Julian!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 24, 2020

I was in a bad place and so I called the first number I saw off my phone directory. Laguna Treatment Hospital was a very great place. It was absolutely excellent in every way -- the people, the food, the stay, and the doctors. They gave me the proper tools to work with and a lot of confidence. So, right now, I’m great.

American Addiction Centers response

Gary, thank you for the great review of Laguna Treatment Hospital!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

Somebody referred me to American Addiction Centers and my experience was good. I checked in at 3:00 in the morning and I had their full attention. All the counselors are really helpful and it’s a really good program. I would recommend it to anybody. The experience equipped me to be able to figure out what I needed to do to be successful when I left there.

American Addiction Centers response

Emma, thank you so much for taking the time to share your positive experience with us! We are happy to hear you felt supported during the admissions process, especially checking in so early!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

I came to know about Recovery First through somebody who had gone there and the check-in was okay. I felt uncomfortable ‘cause it was my first time in treatment and nothing was really explained to me. I was put in a room and told, “Go to sleep.” But I just can’t sleep. I’ve never been in any type of detox or in any type of treatment center, so I was scared. But then I went to sleep and then got woken up super early to take medication. The night time wasn’t really that good the first night.

The staff was very good. Nurses were nice and I love all the techs. In detox, they listen and were caring and accommodating. They try to help as much as possible. I loved my therapist there as well. His name is Dustin and he was great. I was in treatment and the people there were good too. However, I ended up leaving not because of relapse, but they kept trying to take more insurance money. I have 30 days of PHP and I’m supposed to graduate to IOP, and they extended it 15 more days. I did the 15 more and they extended it 15 more to 60 days of five days a week. I said, “That’s not happening.” And they said, “Well, you’re gonna have to leave then ‘cause we’re doing all of the days or none.” So I left and now I go to a different treatment center.

American Addiction Centers response

Serena, thank you for taking the time to share your thoughts and experience. If you have additional feedback you'd like to share, please reach out to us directly. We wish you well.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

The facility is very nice and laidback. For most stuff, they were accommodating. It was, overall, a good experience. But the BHT, that director, was being rude not only to me but to everybody else. Some of the staff were very rude as well but that comes with any place. What really aggravated me is that I didn't leave the place with my shot. I was leaving still addicted to something so that caused me to relapse. I couldn't really let the staff know either because I was leaving that day but they could have ordered it a week into my stay there and it would have still come when I was ready to leave and get the shot. If I would've left with my shot, I think I would've been a lot more successful. I have resources for it but if I were to take the shot now, I’ll probably get sick because to take it, you'd have to have been clean for some time.

American Addiction Centers response

Cristian, thank you for taking the time to share your thoughts. We are sorry to hear your discharge plan was not as you anticipated. We wish you well in recovery.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

Things were done professionally and timely at the Oxford Center. It was a nice facility. Everybody was super nice and was there to help. They genuinely cared. They prep you coming out so that you're extremely prepared. I've got a whole toolbox of stuff. They set me up with an IOP program and it has been helping me.

American Addiction Centers response

William, thank you for taking the time to review your experience with Oxford Treatment Center. We are pleased to hear you feel prepared to continue with recovery success.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 22, 2020

They were trying to charge me a lot of money at a different treatment center and it did not seem like a great program. So, I transferred over to Beachside. The transfer was easy, my arrival there was all right, and the interactions I had with the staff were satisfying too. Beachside was like a house somewhere in Orange County. I was there for 35 days, and they had a good program and they were able to keep me off a drug quickly, which was nice. They, however, did not let me talk to my girlfriend, which was annoying because we wound up breaking up because of it. So, I was upset about that. Nevertheless, the experience equipped me well enough. I'm still clean and getting on meetings, so that is fine.

American Addiction Centers response

Thank you for the great review, Benjamin! Congratulations on your recovery success!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2020

The nurse at AAC was helpful and she was concerned during the intake. As far as being there the living conditions like with the food and the living quarters weren’t all that good, but the program and the people who ran the program were pretty good. I got a lot out of it. It was like most of the staff had been where I was at, and they could relate to what I was feeling and what I didn’t know I was feeling. They made me feel comfortable even though I was going through that process. My counselor was very helpful in getting me to set-up aftercare. But I was supposed to get set-up with a life coach. They told me they were gonna do it before I left and they didn’t do it.

American Addiction Centers response

Hi Fred. Thank you for taking the time to share your experience. We are happy to hear it was positive overall. If you have outstanding questions regarding aftercare, please contact our alumni team at alumni@ContactAAC.com.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2020

I was looking online for rehabs and American Addiction was one of the first Google search results, and they had a hotline, so I figured I might as well call, and they got me in the same day. So, it was pretty efficient. Their facilities there are nice, as well. The staff was pretty nice too. The only thing that they could do better on is they could come up with better content to make the classes not so repetitive. After a period of time, they would go back to do the same things over. But other than that, the stuff that we learned was useful. It's also pretty relaxed there, they have good food and they treat you well.

American Addiction Centers response

Kyle, thank you for giving us the opportunity to be a part of your recovery journey. We are pleased to hear your experience was positive - we wish you well in recovery!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 21, 2020

Recovery First was a blessing and I believe God found them for me. I called them and spoke with the nicest guy online. I was high as a kite but I remember because he spoke with my cousin who I lived with prior to going into detox and recovery. I was there for about two and a half weeks and they asked how I planned to pay. I asked what my insurance covered. And they said my insurance does not cover Recovery First. I had to pay them 19,500 cash. They knew I had an inheritance. Then, they tried to get another $8,000 out of me to go through IOP. I asked, "What about a job? I need a job. The inheritance is for me when I retire.” I didn’t have that much money after spending 20,000 on my card and 24,000 on my teeth.

Cheryl, the intake person there, asked what was more important, my sobriety or the money. I said, “My sobriety." I didn't wanna leave. I was scared and very discouraged about the situation. Recovery First shouldn't threaten someone new in sobriety. I was grateful that I had the money so I didn’t have to move away from my therapist, the doctors, and my group, which were my safety net. But by the grace of God, I am celebrating 69 days of sobriety. I have a sponsor and I have a job. I also have a homegroup. I’m doing everything that my sponsor tells me to do. We meet once a week and I have a man who calls me from alumni, and so, things are good.

American Addiction Centers response

Gewn, we sincerely appreciate you taking the time to share your experience. We are happy to hear you found the resources necessary to continue with treatment at Recovery First. Congratulations on your recovery success - we wish you well!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2020

American Addiction Center was the facility that took my insurance so I decided to go with them. Their staff were nice. They helped as far as I can stay away from alcohol.

American Addiction Centers response

William, thank you for taking the time to share your experience with us! We are grateful to be a part of your recovery journey.

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American Addiction Centers Company Information

Company Name:
American Addiction Centers
Website:
americanaddictioncenters.org