Thomasville Furniture Reviews

My son ordered a sofa from Thomasville furniture store, they refused to bring it up to his apartment. So they took it back to the store and said that he had to call to get reimbursed back.

Terrible quality. Saw marks very visible on drawer fronts, they didn't sand before painting. Terrible joints. Read previous reviews and Thomasville states they take quality control very seriously, that is obviously not true. I flip houses and will NEVER buy Thomasville again.

We purchased our Thomasville Sofa in August, 2011. Since that time it has had practically no use. We hardly go into our living room. About three years ago, the plastic clips that hold the springs to the frame started popping off. I had an upholsterer come two different times to repair it at different sections of the underside. Now another section is popping off. I refuse to spend any more money on this junk. There is no quality to Thomasville furniture.

I bought a sofa in 2013 and the springs started to fail within one year. They did send a repairman to fix the springs but others failed later on. The cushions overtime, the foam, started to breakdown within 3 years. Paid $2,400. Thomasville use to have very good furniture until they shipped their operations to China.

Bought Thomasville Melamine cabinet from HomeDepot Kitchener, Ontario in Feb 2022. The cabinets were not at all aligned, chips everywhere. The doors are poorly aligned from all sides making it look very ugly in kitchen. Never expected such bad poor quality product without having proper attention to detail from Thomasville. Would not recommend anyone to buy!!

I bought this from Costco on 09/07/21. On 10/29/21 I noticed a tear in the seam. This couch gets very little use. It is obviously defective. I paid $1,185 for this at Costco. It is a very heavy sectional and I will have to take doors off my basement and take multiple trips to take it back to Costco. The number Costco gives me for Thomasville tell me they don't support sectionals. There is no number I can find to call online. I bought this based on an older couch I bought from Thomasville years ago when they had a store front and good quality. The quality is not even remotely comparable. I would not buy Thomasville again.

I purchased this sectional from Costco for $1079.99 only to have part of it come apart on the cushions where they're tufted. It's obviously defective and poor quality and I would return it to Costco but I don't have a replacement and it's too much of a hassle to tear apart and return. So Thomasville has done nothing but ghost me and I sent pictures and was told by a rep that they would only reimburse me $50!! WTF That's less than 5%!! What kind of customer service is that?? I bought a defective piece of ** sectional to have the cushions come apart on one side and they will only reimburse $50?!?!? Never again will I buy another piece of furniture from them!???

Bought a sofa and chair-1/2 in November 2016. Bought them because we wanted a quality name brand product and paid good money. Within the first year the cushions collapsing. We tolerated them for another two years. Finally got fed up and bought the second place choice we should had in the first place. The delivery guys who brought in our new sofas and were taking these away thought they were 10 years old. Pure junk. WE will never buy Thomasville products, nor products from their parent corporation (Furniture Brands International) ever again. We were ripped off!! Totally scammed!!

Purchased an entire bedroom set. Worst furniture I have ever bought. The finish is so cheap, cheap, cheap. The veneer is already coming off around all the edges. The finish is so thin, it's not good. You cant even put a glass down without it staining and ruining the finish. The screw in foot stabilizers are cheap plastic and broke upon delivery. Paid a lot of money for junk. IKEA furniture is more durable. I will never shop at Thomasville again.

Bought a sofa and two chairs for living room for 5K. Rarely used, maybe. 50 times. First the springs on the chair sprang and I found a plastic bracket on the floor with the springs emerging from the undersurface. Next the rocker chair- the springs seized up through the top of the seat. Then the sofa- the springs release causing the front of the cushions to tip downward and I can see the springs bunched up towards the rear of the seat structure and some springs coming through the bottom. 50 times of sitting on these pieces. It's out of warranty. Haven't been able to get Thomasville to respond- no retailers locally. Had I known they were going out of business, I would not have bought. Ridiculously inferior quality for price. Stay away from Thomasville anything. Our bedroom set from 30 years ago is better made.

The fabric on both the couch and chair quickly showed signs of wear. It is very poor quality. The finish on the tables also does not wear well. Chips appear for no reason, as do stains and discoloration that cannot be cleaned or removed. I feel like I bought Discount Mart furniture at a high price. Do not shop here!

I worked at Thomasville Furniture for 17 years when it was still in Thomasville, NC. We made very high quality furniture and we were proud of the furniture we made. It was truly made to last. One of my co-workers won their slogan contest with "Beautiful Furniture Beautifully Made". Around the mid 90's an investment group out of Chicago bought Thomasville from Armstrong World Industries. Soon after, we started seeing groups of Chinese touring the plant. We thought they were customers, but they were not. Several years later, all those proud and dedicated employees were put out of work and Thomasville furniture was being made in China. "Beautiful Furniture Beautifully Made" is no more. Quality was sacrificed for the almighty dollar.

Let me start by saying the original sofa I purchased had to be replaced. Came with a tear and none of the pillows lined up, they were all difference sizes, Now the second sofa comes and the cushions that were different sizes. Most cushion covers were cut at 6” from bottom to top but 2 were cut at 5”. They thought they could just insert a 6” cushion pad to fix the problem. Seriously, stuff a larger cushion in the cover, what a joke. Finally got them to replace the covers. Next problem the cushion covers are splitting at the seams. I called earlier in the week as I purchased the insurance and I have yet to hear back from the technician. Thomasville quality has declined tremendously. I look at this sofa and hate it more and more every day. Regret that I spent the $5000 on this piece of junk. Never buy from them again.

We bought our sofa in 2011. We bought our sofa and a chair in 2011. We've been mostly happy with the purchase and the cushions have worn well. The springs suddenly popped up and have made the sofa unusable. We paid ~$5K and expected it to last. My parents have a couple of Ethan Allen sofas for years and never had issues with springs. Really disappointed in Thomasville.

Thomasville Furniture is by far the worst we have ever owned. Less than one week after delivery, the springs broke on the sofa and had to be replaced. Another month after that, the springs in the chair broke even though no one was seated in it at the time. The cushions lack support and the seams in the fabric have shifted from the edges and have to be pushed back after every use. After only owning for a few years, we have to replace it because it is extremely uncomfortable to sit on for any length of time. Do not buy this furniture. You have been warned.

The seams on the cushions of these sofas have ripped open repeatedly, the first time within 90 days of delivery. The first time, they came out and replaced two of the cushion covers. Ever since, they refuse to respond other than to say the fabric is out of warranty, but the sewing is the issue. They do not respond to multiple inquiries from the Better Business Bureau either. So, if you think paying several thousand dollars for a sofa will get you a company that backs up its products, look elsewhere. This is especially disappointing given that the salesperson informed us not to worry about Scotch guarding the sofas as Thomasville stood behind them for life.

I had a positive experience as I was looking at and picking out furniture as I made several visits to make sure of what I wanted. I ordered the furniture and paid half. I knew it would take a while. It was being made in North Carolina is what I was told. The original furniture arrived around the time I was expecting. Maybe 1-2 weeks late. However, the salesperson NEVER followed up with me to let me know about the delay. I was the one calling her.

We purchased a custom-made sectional sofa for $7,698 on July 18 of this year and still have not received it. We were told it shipped on Sept. 14 from North Carolina and should be received within 10 working days. When the sofa did not arrive, the sales rep and store manager continued to assure us that the sofa was "in transit," but has been unable to identify either the truck it is on, or where said truck might be. We've sold our other family room furniture and already paid for this furniture, and they have no information for us about if we can expect to actually ever receive our sectional or not. This is more than bad customer service; it feels like fraud.

We purchased a sofa from Thomasville through a local high-end furniture store. Spent over $3,000 on it. When it arrived the back cushions did not look like the one in the store, but was acceptable. However, after a few weeks of use, the bottom cushions began to sag. Before long, they would not return to shape. It took several weeks for anyone to do anything about it. Finally, when we demanded they take the sofa back since it is unusable, replacement cushion inserts arrived, but by then one of the arms was wobbling, the upholstery in the back came loose, and other problems developed. All we want now is for it to be removed and our money back, but Thomasville hasn't even responded.

When shopping in the Monroeville PA location for an inclining sofa with power was shown a chair that was available in an incline and was motion control. The chair was not an incline so we were shown another chair which was bigger and also had power incline. Whenever our sofa arrived it had no power incline and was so small our legs hung over! Sales lady Mary Beth never had us try a smaller chair, was not aware of power vs motion difference and never informed us of the no returns policy, just had us sign and go. Mgr Becky stated, "Sorry. Your mistake. You signed the paper." No customer service!

Spent $3000 on dining room chairs from Thomasville and they are absolutely terrible. The chairs are constantly falling apart. They were made in China and the workmanship was poor. A week after we bought the chairs we had to have a service man come and fix them. The cushions come right off of the chair. The arms on the end chairs are always loose. The store we purchased them from has since gone out of business.

I bought the sofa and when it arrived it did not look like the one in the showroom. The pillows on the sofa were big and round and looked more like beach balls. I called the store and they sent a rep to come and change the insert in the casing. This was a quick fix not a solution. So after that I sat on the sofa and heard big bang out of sofa. I complained they said there was a problem with the springs and sent two guys out to open up the sofa in my living room and replace the springs. That was 5 years ago and now I have the same problem with springs. Piece of crap. Don't buy from them. After talking to store they said it was fixed.

We recently purchased a sectional from Yorba Linda, CA Thomasville that after 6 weeks the cushions no longer line up, the seat core is collapsing, the wedge piece doesn't line up and the quality and workmanship is very poor. This sectional with ottoman & pillows is a $7,400 item! Working with the store manager is a joke and all they want to do basically is to refill the cushions!! What so they can fall apart again in six months? The customer service representative feels that would not be to our satisfaction and is recommending that they take back the sectional, give us a credit so that we can order a much higher quality sectional but the manager isn't willing to work with us. We have a home filled with high quality furniture and unfortunately this piece isn't one of them! I guess the only way to resolve this situation is court and a visa dispute as Thomasville is not willing to accommodate!! Photos furnished upon request.

We bought living room tables, sofa, chair, loveseat. I can tell you it is one of the biggest mistakes I have ever made. Not am out thousands of dollars but humiliated at the same time by their staff. I picked all the furniture out. Talked to staff to the smallest detail to make sure all would be great and that is when it started to go bad. What I wanted was not what I got, fabric looked very different. The minor marbling in fabric was widespread sizes of coins at the most obvious spots of the furniture. When they unloaded the tables they got out color pens and attempted to cover all of the imperfections that occurred when built and damage in travel.

Purchased sofa with down, foam and springs in Jan 2016 because they said cushions will not break down for 3-5 years. Before first years end feathers (about 30-50) were falling out on the floor every day. Every night before going to bed I would vacuum them up. Husband said enough is enough and I called 3 times to get them to finally come out to investigate. I was told I had a previous vendor's product (missed new vendor by 1 month) and they did not use them anymore because of their quality. New vendor makes same couch and they would put extra ticking around my throw pillows and cores and they were not having any of my problems anymore. They put thick ticking on my throw pillows and this took care of the problem. I was asked at that time if I wanted the extra thicker ticking for my seat cushions. I declined and thought they were fine.

We bought this $1300 glass table on 4/01/2017 from Thomasville of Bellevue, but just received it a little over a week ago on 5/4/2017. We picked it up ourselves from the warehouse, and had them open it. We did not immediately find any scratches or damage on the piece at that time. We brought the piece home, and assembled it in our kitchen eating area, and immediately proceeded to wipe the table down using Windex and a soft paper towel, but subsequently have only used microfiber cloths to clean the table. We noticed almost immediately on the first day that there were some deep scratches that showed up. We are typically very careful with our furniture, and would never use any harsh abrasives on it, but it seems that through very careful light use and cleaning, some troubling deep scratches were appearing on this table.

I bought a table for my living room which was from the Fredericksburg collection. The table was defective as it had a large gap in the corner of it where the leg should meet the side. I have bought Thomasville furniture before but never will again. At nearly $1000 this kind of quality should never leave the manufacturer. Thomasville does not stand by their product and they give you the runaround. BEWARE!

Attached are pictures of the Spellbound Metal Chairside table. The table on the left is the new table that I received. The table on the right is the table that's the floor model at the Thomasville store that I thought I would receive. It's apparent that the two table finishes are completely different colors. The store manager, was not willing to allow me to return the table, order a new one or give me any discount for exchanging the new table with the floor model. This was also the response from the customer service department in North Carolina.

Purchased leather couch and recliner in sept., 2016 for just under $6000.00. One week after delivery, a cushion on couch and the cushion on recliner rippled/puddled... making it look terrible and defective and aged! Been trying to resolve with company still today... 1-25-17! Both sales manager and warehouse manager have been to our house to see. They agreed in dec. to replace foam padding but to no avail. Same looks! We took cushions to independent upholsterer locally and he agreed they were defective either by the foam paddings or the leather was not cut properly causing this puddling. The company to this day proclaims this is normal! Comical as it is that I visited their retail store and could not find a single chair in leather that would ripple upon sitting on them!

I purchased two matching expensive living room chairs in 2012 from the local Thomasville Furniture store which has recently closed in a city with a population of 245,000. Imagine my surprise this morning when I found a broken piece of plastic on the floor only to discover that the springs on the chair busted through the bottom. These chairs are in like new condition and have rarely been sat in and there are no children or pets. I thought I was purchasing quality furniture that would last me the rest of my lifetime only to have discovered that it is junk. Now my dilemma is finding out how to get them repaired with the nearest Thomasville Furniture store located 100 miles away. Do not buy from Thomasville Furniture as they are very expensive and the quality is not there.

We have been buying furniture from Thomasville for 20+ years. The last piece was a couch. Within a very short time taking a nap on this couch became torture. I tried to contact the company and after emailing them the procedure they wanted me to follow made me throw up my hands and go shopping for a new couch. I will NEVER buy another anything from Thomasville. Piece of crap at a premium price! No thanks. Ethan Allen now gets our business.

I deliberated for months over a couch and finally decided on this sofa from Thomasville. It is 2 1/2 years old. We have no children at home and no pets - just my husband and myself. The couch is rarely used - mostly for looks. Imagine my surprise today when I saw springs sticking out of the bottom of the sofa. The brackets holding the springs to the frame are plastic and over half are broken which is causing the spring to come through the underfabric and of course providing no support. I paid really good money for this sofa and couldn't be more disappointed.

I purchased the Benjamin sofa, loveseat and ottoman in December of '14 and it took over 6 months to get it. It's beautiful and comfortable, but not as well made as Thomasville used to be. We have another Thomasville sofa and ottoman in another room and the leather has held up beautifully and looks brand new after 10 years of use. Not so with this new furniture. The leather scratches very easily and it will cost me $200/cushion to replace them.

Order placed on 4/24/16. After several months of inquiries with Thomasville Furniture Store asking for the status of mattress & box springs, I have yet to receive the aforementioned items. Today is September 7, 2016. The reason provided is the mattress and box springs are custom made in North Carolina. I don't see this as an excuse. No other reasons but "delays" were given to me from the Southlake office and the warehouse. On a scale from 1 to 10 with 1 being extremely dissatisfied with Thomasville and 10 being extremely satisfied with Thomasville, I give Thomasville a "O."

We purchased $25,000 worth of furniture from Thomasville, expecting it to be of good quality. Within 6 months the rust colored "hard wear" fabric on the sofa and recliner was yellow with a tinge of orange. We returned it and got a leather recliner sofa and 2 barrel chairs. Both chairs were broken within 6 months and the fabric was shredding. Now the plastic gizmo that operates the reclining mechanism snapped. The leather looks at least 20 years old and all the side panels on the cushions have cracked and peeled. The furniture is less than 5 years old. We are still waiting for the remote repair service to get back to us.

We purchased Thomasville Mission Art Dining Room furniture back in 2001. It was expensive, heavy furniture that we were told was solid oak furniture that would last us a lifetime. Little did we know that it was nothing but cheaply veneered furniture. Now I am faced with a very expensive refinishing after the veneer has buckled and peeled. Beware if you shop at Thomasville you may not be getting what you are paying for!!!

I ordered a custom couch and chair for $3,668 with a $1300 down payment. On delivery, I got a call that the order must be paid in full before I could even SEE the merchandise. It could have come in zebra stripes and I'd be stuck with it. Also, Thomasville accepts no liability for damage in shipment but hides behind a delivery company. After reading all the terrible reviews about Thomasville's junk furniture on Consumeraffairs.com, I insisted on seeing the merchandise. I got an arrogant NO!

After 10 years with my leather couch I decided it was time for a new couch in my family room. I chose a sectional couch from Thomasville that appeared to be both attractive and sturdy. I have owned the couch for less than a year and it often looks older than 10 years old. Within a month of the couch arriving one of the attached cushions was sinking and looked terrible.

We purchased an entire living room set of Thomasville furniture, including two couches and two chairs. Within a years, the clips and springs had broken in three of the four pieces. The retailer who sold the furniture repaired them (using more plastic clips provided by Thomasville), and within another year they broke again. Thomasville is difficult to reach and provides poor customer service. This has been the worst furniture and worst customer service experience we've ever had. We are basically stuck with poor quality furniture that was sold at a premium price.

I bought this expensive Thomasville sofa at Miskelly Furniture thinking I would never have to buy another sofa as my hubby and I live alone and seldom have company. The springs had broken within 3 years after it was purchased. Thank goodness I bought the warranty. I contacted the company who honors the warranty and they sent the repair parts. Who would have thought a $2,000 sofa would have plastic connecting the springs?! Now I can't get a response from the woman who was supposed to send someone to make proper repairs. So disappointed!