Thomasville Furniture Reviews

My husband and I purchased two tables from the "Hemingway Collection" for use in our home. We are senior citizens. The finish on the tables are so fragile, they do not tolerate any kind of ordinary use. We use coasters for beverages, and do not have food on the tables, yet the finish on my husband's table is bubbled, rings on it, scratched and starting to check and lift. We called and had the technician out to no avail. We were told unless the whole finish was checked and lifting, it was not defective. The end tables were around $700 each, and should be of high quality. A consumer should be able to use the piece as it was intended to be used, with ordinary care. Obviously the finish on these tables is too soft to be used as furniture.

BEWARE of Thomasville Furniture! The customer care manual you receive AFTER you purchase your furniture states that no plastic, vinyl or rubber can be put on your furniture because it may cause the finish to deteriorate! This happened to my furniture when I left a small vinyl change purse on my dresser. Totally ruined! The finish on my headboard also began to deteriorate and I was told by Thomasville customer service that it was due to the use of laundry detergent and fabric softener on my cotton pillowcases.

First time used the chair leg fell off. Awful quality. $10,000 dining room set.

Purchased a very high end Thomasville bedroom set about 20 years ago. Construction has held up except the handles have broken off at the ends. Now I am stuck with 2 knobs and no drawer pull and no way to repair. Almost like they were made of some precast material. Extremely disappointed. Invested in what I thought would last a lifetime.

I bought 2 pieces of furniture in San Jose. There were five drawers chest and media chest. We went to showroom 3 times and talked with different designers. All of them told us how wonderful their factory was, and told us they made the chest in their factory. Nobody mentioned China. After we got two chests, we found them made in China. When I called them, the designer told me completely different thing. We are very disappointed. We are so sad that we can't trust their designers.

Another dissatisfied customer - Pictures below of Latham Recliner. I purchased a Leather Couch and Leather Chair from Thomasville 1-1/2 years ago and loved the furniture until about a year into them. The first issue was the workmanship on the Sofa. The frame broke down - literally. I called the service department and they came out almost at once, looked at the sofa and agreed that something happened and they would repair it - Great. They came out two days later and picked up the Sofa and to my surprise did not wrap it and scuffed it on the way to the truck where at that point unknown to the delivery people I was watching and they simply tossed the Sofa into the back of the truck. I called their service department which they promptly called the next day and apologized and sent a new sofa to replace that one. Thank You.

My 80 yr old mom purchased 2 lamps from Thomasville on Old Country Rd in Long Is a couple of months ago. My mom realized the damage and spoke to a sale person aka Manager, and was told to return the lamps for exchange. At the store was told no exchange or refund. Help.

In 98 I bought 4 chairs and a couch, which wore well. Replaced couch and chairs (2) with swivel and rocker plus love seat. Well what a mistake!! The love seat springs had to be replaced. The chair have mechanism failed. One was replaced. Spoke to manager, no reply.

My wife and I ordered a living room sofa sectional, leather arm chair, leather ottoman, wool rug, king bed, and fabric bench. The sales person/designer was extremely patient and helpful. He has been the only bright spot in our experience. First, it does take 6-8 weeks to get furniture. I think our first delivery took 8-9 weeks. They only deliver to my area during the week so I had to take off time from work to be home. First, the couch was the wrong sectional configuration, the fabric on our bench was the wrong fabric, and the bed wasn't ready to ship yet so I got a partial delivery. The delivery guys called their dispatcher and it was decided to leave the wrong couch until the right one was built. I had already paid 50% down when we ordered the furniture and they wanted the rest of the money then even though only 25% of my order was right. I refused to pay any more money and they said ok.

I found a metal frame headboard and footboard that I really liked. There was no pricing information so I placed it on the "wish list" and searched for a retailer. I wanted to print a larger picture of the bed and frame the item number but was unable to access the item again. The website would open but I could not open up the "Bedroom-Beds" section. In the meantime I saw all of the complaints and realized there must be something wrong with Thomasville, one of the proudest old names in furniture. If your website doesn't work, then I would be very wary of the company in general. In this day and age, most sales are conducted online. I am 72--if I want to buy online, I am sure all the people younger than me want to do the same. Too bad.

Too bad we didn't listen to the reviews here. We bought our furniture 12 weeks ago. No updates nothing. We called over 6 to 7 times only to find out our bed did not even shipped yet. So we canceled our order and we were told our money will be refunded in 3 business days. After a week, no refund. We called again to find out they did not do anything to the order. Now they talk about no cancelation policy. We got mad and mentioned the order was delayed 4 weeks past their promise date and they are supposed to cancel it tomorrow. We don't have any hopes they will do that. We will be contacting a lawyer if nothing happens by tomorrow. This whole buying process have caused us a lot of stress and body pain due to sleeping on the floor.

After reading the reviews on this site I felt I had to respond. I had a great experience from the second I walked in the door. I was treated well by the staff at the Alpharetta location especially the manager, **. My furniture came in 7 weeks (8 was the estimated time frame). The delivery went very smoothly and my designer called to see if I was happy with my purchase. It was a great experience, I recommend this store and its staff.

We purchased an entire living room of furniture from Thomasville in Brentwood, MO. Nothing is even close to being worth what it cost. First, the sectional sofa is very uncomfortable; too firm and the cushions have flattened in less than a year. I had made it clear to the sales rep that this is where my husband and I would be relaxing in the evenings...but we both hate to even sit here now. Second, the armchair cushions have lost all shape. This piece actually WAS comfortable, but looks like we have had it for 10 yrs instead of one...and this gets less sitting than the sofa. We also purchased an ottoman that came with the legs all different lengths so it wobbles. Ok, I could go on...but you get the point. TERRIBLE QUALITY. DO NOT BUY.

We were hesitate to purchase Thomasville kitchen cabinets because of all the negative reviews but we went ahead anticipating we would need replacement pieces once they arrived. I am VERY happy to say we had NO problems at all. The cabinets all arrived in the timeframe promised, they were all packaged well, no damage anywhere once they were all unboxed and all pieces fit the design perfectly. Our designer at Daly City store, **, was excellent and very easy to deal with. We could not be happier.

I bought a sofa at Thomasville because of the quality, I am satisfied with it. It is very comfy and sturdy. I just wish the color of the fabric would have looked differently in the store since it looked like it had purple undertones there and when the piece arrived nine weeks later it was totally beige!

I purchased 2 $2000 sofas from Thomasville 3 years ago. I bought the same sofas actually twice. I gave away the old pair and bought the new ones in 2012. What a mistake! The 2012 sofas were not the quality of the previous pair. The cushions were not comfortable - and I - Like other reviewers went back to the store after purchase to sit on the showroom sofa and it was much more comfortable. The sales clerk told me that they had been there a long time and that was why. Mine were hard and not great to sit on. We also felt the springs come loose. Thomasville used PLASTIC clips for the springs.

I bought several pieces of furniture by Thomasville because of the quality. The 1st bedroom suit I bought is still holding up after 8 years. Then, I bought a couch. What a mistake. I paid about $3,000 for it. I did not realize the cushions were stuffed with feathers. After getting stuck by several of them, I contacted the store. I was told that the couch should have a lining that prevents the feathers from sticking out and because I did not buy the warranty, there was nothing they could do. So I was stuck with the cough. Giving it away was not an option not as I spent a lot of money for it. I wish I would have read reviews of this company before I bought it.

I liked Thomasville furniture, so in Jan. I bought a "cognac" color media console and a cocktail table from it. However, as of right now, I have very bad experience in the furniture I got. I got my 2 pieces of furniture delivered on Feb. 16th, 2015 first. There are issues for both. The media console was wrong color and poor quality. I ordered the "cognac" color, but I got another color. But not just the wrong color, it was also poor quality. The door did not slide well and also there are multiple hitting marks on the furniture. I communicated with the customer service multiple times and verification from their service person, the customer service re-ordered me a new piece for correction.

I bought a dining room floor model (Brompton Hall model) set from Thomasville in Paramus NJ for over $10,000. I was promised by the sales lady ** and store manager ** that the set I am getting is better than the floor model they had on their sales floor because "it was stored in their warehouse". I thought I am getting the furniture worth of $10,000, instead, I got refinished table with many dents (they have to replace it), a cabinet that lights are not working (they replaced the control unit and a light bulb because it was different size), paint was uneven (they have to retouch the paint), scratched glass shelf and missing wood plugs for screw holes which they refused to replace and all six chairs have cracked seat back and they used black Sharpie to do the touch up jobs (it is brown wood)! The repair technician told me that there is no way he can repair these cracks and retouch the lousy touch up they did because it was under the clear coat.

Bought a VERY expensive bedroom suite from Thomasville only to have the pulls on the dresser, night table and armoire break off at the ends (design flaw). So, I'm stuck with Thomasville dresser etc. drawers that can't be opened because I have searched high and low in stores and on the internet for replacement hardware but nobody makes the specific type that Thomasville used on this bedroom set. When I contacted Thomasville, they basically said if I can't find the replacement hardware on their website, too bad, there was nothing they could do about it. So, lesson learned, I will never purchase Thomasville furniture again, especially at their prices.

We have purchased multiple items from Thomasville including a dining room set, bedroom set and a chair. The sales woman told us about Guardsman insurance. We were interested since we were potentially about to move within the next few years. She told us as long as damage occurs inside the home it would be covered even if it was during a move. We ended up moving within the time frame covered by the insurance policy. The movers broke the bed right in front of me, scratched and gouged the rest.

March 2013 we purchased an Intuition II mattress at Thomasville in Overland Park KS. In less than a year and a half, it is sagging so badly that it is impossible to sleep on. After contacting Thomasville multiple times we were shuffled over to the manufacturer, Kingstown in Mebane, NC. We have jumped through many many hoops trying to get resolution but are convinced now that we are stuck with a very expensive mattress that is no good. I would NEVER buy anything from Thomasville again after learning that they willingly put their label on junk and then do nothing to try to resolve issues. Kingstown is the same....... not willing to provide any resolution.

It has been 4 1/2 months and 14 phone calls to get a defective ottoman worth $1450 repaired and then replaced. They always insist on returning my phone call with follow up information and never have. I've had to follow up myself and manage the process just to make progress. The department responsible for warranty repairs are truly poor at what they do. 4+ months of phone calls to the young lady involved and her manager and they still cannot give me a delivery date for my replacement, and she promises she will call me tomorrow with a date. This has been a grueling process and I've had to struggle with this company every step of the way just to get them to do their job. If the legs are falling off the ottoman that I expect to eventually receive I will insist on a refund or store credit. Unfortunately truly would not recommend this company to anyone shopping for quality furniture or service.

We purchased a Thomasville Sectional. Paid over $3000, we've had Thomasville products in the past & were satisfied with quality. I checked this couch out as much as possible before purchase. Once couch arrived I noticed it was not as comfortable as couch in showroom. Cushions were very hard & stiff. Went back to store to check out the display model. It was considerably more comfortable & softer. Spoke with sales associate, was told the floor model had been there for years and was broken in & mine would soften over time. She was right. Within a short time 2 of the cushions had softened to the point of collapse. We are 2 adults, no kids at home and are not heavy. I am 5'7 138 lbs my husband is 5'11 175 lbs. This all happened within the 1st year.

Throughout the years I have purchased Thomasville Furniture and have been very pleased; therefore, when it came time to purchase a new sofa I did not hesitate when I saw a Thomasville sofa that I fell in love with. It is only my husband (65+) and myself (64) that reside in our home. Because of back surgery my husband feels more comfortable sitting in a straight back chair; therefore, I am the only one who occasionally sits on our sofa. After a year plus 4 months I complained to the company where I purchase my sofa that the cushions were starting to get nappy (piling). I was told to turn cushions frequently which I did to no avail. I was told that the warranty was for only a year and that I would need to check my extended warranty which I found out does not cover fabric.

My husband and I purchased a dining room set from Thomasville in the fall of 2012 in Raleigh, NC since we were told that we could have it serviced in South Carolina. When we purchased our new home we realized that the table would be too big for the space! When we contacted the company we were told that we could not cancel the order, we are senior citizens and did not have the energy to fight with this company. After receiving the table we could not open it to put the leaf in it because the table would not open and there were defects in the table.

On January 19th, my husband and I ordered our sofa, turns out fabric was on back order til March. March 11th, I call to find out the status of my order. Ray, (the manager of the Tustin store) calls back on the 15th, the fabric is no longer available. I order a new fabric and decide that the red fabric for the pillows does not go as well so I decide on the brown fabric. The sofa is delivered on May 15th, almost four months after the initial order was placed. My husband and I are leaving for a trip out of the country that day, and the pillows that came with the order are the original red color, that I "did not order". I call Thomasville in Tustin that day, only to find out that Laura ** is off work the next two day. I leave a message with an associate that I will call when I come back after Memorial Day.

I've purchased numerous items and were informed they were made in North Carolina. Great, I want to support American made products! The earlier items received were great, the latest delivery and table has a flaw in the marble. To me it appears it was patched but I was informed it’s part of the marble - HMMM. I had to wait an extra four weeks for delivery. I purchased another chair - Thomasville. When I got the chair home, I noticed the air had been previously broken off and repaired. Also, "Made in Vietnam" is printed on the bottom of the chair. I was informed it was a Thomasville made in North Carolina. The chair was returned.

We bought 4 chairs, a couch, end tables, coffee table at Thomasville for a good amt of money. All the chairs broke down as the prior commentators did. Thomasville sent someone out to replace the defective "springs". Now our couch has done the same thing. I was sitting on it... rarely is it used and I felt something inside just break. We tried to contact them and were told they are out of business. Very disappointed in this whole situation.

I bought about $10,000 of furniture for our family room about 3 years ago. One of chairs broke in January, with the plastic anchors that hold the springs to the frame snapping off completely. I first reached out to them in January, then again in February, and again in March. I finally spoke with one of the designers in March, and she said they had lost all of their records of prior purchases due to a computer system change, so they could not help me until they recovered their records. I asked for the manager to call me and she said she would make sure that happened. She lied, as I have not received any contact from Thomasville. This could be the worst customer service I have ever experienced, on a chair that cost us $1000. It is simply disgraceful. Buyer beware!

I purchased a sectional at the San Marcos, CA Thomasville store and had a similar experience to others on this site: spent $1000, delivered date not met (promised approximately 6 weeks but received after 12 weeks), depth of couch not what described on their website, couch does not feel like representative couch on showroom floor, all 6 cushions are now flat (1st two flattened approximately 2 weeks after receiving the couch), and according to the store manager, the couch needs to be opened up to add support to keep the cushions from sinking. I was quoted approximately 4 weeks to get the cushions replaced but subsequently found out it will take 8-12 weeks and the support would need to be added to the couch once the cushions arrive. I requested to return the couch and receive a refund. This was denied. Basically we're stuck with a very poorly built couch not nearly worth what we spent for it. Is there any recourse?

Ordered and bought new in 11/2012. The cushions were super hard and went to mush in less than 6 mo. Finally I found out that they would warranty the cushions at a little over a year. Warranty cushions came in and were installed in about 2 months. Immediately, the same day, they were soft and mush, I called, I was a little upset, and the manager copped an attitude with me. This is happening at Thomasville Riverpark Fresno, CA. He was adamant that the replacements were the same as the originals, it was obvious that they were not but close to the same quality, JUNK!

Apparently, Thomasville elected to use plastic coils or clips for support in their furniture in 2011. Normally, quality furniture makers use metal. We bought a sofa and loveseat in 2011 with said plastic pieces. They popped on the sofa within the first year causing sagging. After numerous phone calls to the Kennesaw, GA store someone finally came out to replace all of those clips. He was supposed to do the loveseat at that time even though it was not showing signs of sagging, yet.

We Purchased a living room set from Thomasville in August 2013 and it was delivered on 12/28/2013. At the time of delivery we notice that there were pulls on the material and told the delivery person. He took pictures of the area on the sofa and told us that we will hear from Thomasville within a few days. A month later, I received a phone call from Leather Care to make an appointment with me so they can inspect or repair the sofa. I told this person that I have spent a lot of money on leather furniture and I don't want it patch all over. The back cushions on my sofa are not filled properly and like someone mention before the cushions where you sit don't line up too good. I sent pictures to Thomasville as requested from them and still waiting to hear back yet. I bought a lamp about 2 months ago and still not received it yet. One of my tables that I bought from them with the furniture is falling apart. I should have gone to IKEA.

I purchased a sectional couch, reclining chair and ottoman. All of them are very uncomfortable and nothing like the pieces in the showroom and in less than one year the ottoman stitching is coming loose. The Chair cushion is basically flat with no padding and the recliner mechanism is terrible. The couch is the most uncomfortable couch I have ever owned and unless Thomasville remedies this I will be sure to make everyone I know aware of this. I really thought I was purchasing higher quality but feel as if we were scammed.

After two years, our sofa cushions have flattened. When the furniture store voluntarily fixed the plastic clips on then sofa and oversized matching chair, I told the repairman about the flattened cushions. We spent thousands on the furniture and sofa and chair are horrible. My fifteen year old sofa sat better than this new one. I wish I had other options. I know they will just replace the foam and the same thing will happen again. Any suggestions?

The sofa I purchased from Thomasville is absolutely the most uncomfortable sofa ever! I have purchased other sofas that were less expensive and had no problems. There is not enough stuffing in the cushions. The cushions do not fit snugly on the sofa frame. The cushions are not even with each other. I wanted a sofa I could enjoy and also one I could occasionally sleep on. The only way to sit on this sofa is to perch precariously on the very edge! When I first complained at the Thomasville store the saleslady said there was nothing they could do. More recently I was told to take pictures and take them to the store. Thomasville used to stand for quality, but I will never purchase another item from them. Wonder how long it will take before they are in bankruptcy court! Losing business one customer at a time!!

I was given a lower verbal quote for a furniture purchase I made on 7/21/13. However, I signed for the contact for a higher cost which is my fault. However, Thomasville had a responsibility to tell me before I signed that the verbal quote was incorrect which they did not. The way I discovered that the prices were lower at the time I made the purchase, was from the Spring/Summer 2013 catalog they gave me after I had made my purchase. Approximately 2 weeks after my purchase, I decided to look at the furniture in the catalog, only to discover that all three pieces were listed at a lower price. I called the salesperson and was told that those prices expired on 6/21/13. I sent her an email the next day and she called me to let me know that she would talk to her manager and that the catalog prices expired on 6/26/13?

In early February 2013 we were looking to replace our Tempur-Pedic mattress and went to Thomasville Furniture to look at mattresses. Decided on a Thomasville Intuition I foam mattress. The salesperson told us that it would be delivered within 3 weeks. It did not arrive until the end of March. Within 2 months of delivery the mattress started sagging and a hump started developing in the center of the bed. I took photos and sent them to Thomasville. I got no response so I called our salesperson. We finally were told that someone would contact us to take a look at the mattress.

Paid extra for firmer cushions and highest grade sofa material. Within 6 months material had balled up showing wear and tear worse than our previous other brand sofa did in 10 years! Cushions were compressed leaving large gaps between them. Called company, they would not do anything except put new inserts in cushions which looked just as bad within a couple of months. Paid over $2000.00 for the worst sofa we've ever had! Will never buy another Thomasville piece of furniture. Now it's only 2 yrs later and I have to buy something else. My mother had a Thomasville sofa yrs ago that lasted for years. Shame on you Thomasville for such a poor product.