Tempur-Pedic Adjustable Beds Reviews

I bought a split king Ergo-Plus adjustable base through Denver Mattress. After nine years one side of the bed stopped working and after troubleshooting with Tempur-Pedic nearly an hour over the phone, the technician determined that the power controller was not working and needed to be replaced. I was also told that Tempur-Pedic no longer carried the part and I would need to google the market to try and find the part. I was also told that the 20-year warranty did not cover this part after 3 years. So, the 20-year warranty doesn't afford you an operational adjustable bed for 20 years. They don't even carry the parts for 20 years. This very expensive adjustable base basically is now useless and has to be discarded and replaced after nine years.

I bought a split king Ergo-Plus through Costco including base and mattresses. After two years one side of the bed stopped working and after troubleshooting it was determined that the controller was not working. At that time I was told that warranty work was through Costco not Tempur-Pedic. I decided to replace the controller recently and when I went to order I was told they no longer had the controller and to look online for one. They gave no support or a substitute for the discontinued controller. So after five years my base unit is useless.

When the Tempur-Pedic Ergo works it’s great. But the remote stopped working. Went through trying to reconnect 5 times. Finally the company sent me to Servpro to come fix it. The technician came out, spent 10 minutes doing exactly what I did, then concluded it was a bad chip in the controller and said he had to order a new controller that should be in within a week. A month later was told he did not order it and I had to and sent me to another company connected with Tempur-Pedic. Now we are told the part was never ordered, we have to order it and pay for it and then pay more than another $150 (again) for the technician to come out to install it.

The pro smart base that I received is defective. It is loud and making crackling sounds. They sent a repairman and he said it is fine. Nothing wrong with it. I said that is not how it sounds in the store. He said it’s not supposed to sound like the store. I called Tempurpedic warranty department. I sent videos. They would do nothing for me. They gave me the runaround for 2 weeks. I talked to Michael and Loren. They were both very condescending. It’s a brand new bed and it cost $7000 and they won’t even change the base or try to fix it. So much for their warranty and return policies. A $2000 defective loud frame and I am stuck with it. Don’t waste your money.

We bought our Tempurpedic in December 2024. We have a split king and the vibration power base unit never functioned correctly on my husband's side of the bed. Last week, after 7 months, we received our final replacements. The repairman came out a total of 3 times because the parts they sent him failed. Then they replaced the entire base. We had to pay an additional $192.00 to have the replacement bases delivered and installed to top off our 'experience'.

I raised the head of my king bed to try to access the battery back up box to try to program a replacement remote. While behind and under the bed, the actuator bar broke in half and pinned me underneath the bed. I live alone and was terrified. I had to lift the base up bracing my knees on the floor, using my back to lift it enough to squeeze in an upright position between the bed and headboard with the platform and mattress resting on my upper thighs. Fortunately, I left my cell phone on the top of the bed and was able to reach it to call a neighbor to come over and help lift the bed enough that I could climb out.

Power base has been discontinued. Customer service has advised us to place a warranty claim because power base has been discontinued and no longer can be used due to a damaged remote control. Filed the claim and they said the frame was out of warranty. Be aware this company does not suport their product after 8 years.

On May 2022 I bought a Tempur- Pedic Adapt Hybrid Medium, it was a very hard mattress, after the first month I came back to the store and my mistake was changed for another type Adapt Medium that the agent in the store recommended, she said was softer, but it wasn’t, I do not recommend any of those, super expensive, I will be paying it until May 2025, if I could sleep comfortably doesn’t matter, but I wake up during the night because is impossible for me to rest on it, finally we decided to get rid of it and bought another mattress less expensive and we are having good sleeping at last, but continue paying for the Tempur-Pedic for two more years.

The TEMPUR-Breeze is a very expensive mattress. It has some points to recommend it. It feels very well-constructed, it is nice and cool to the touch when you first get into bed, and the massage option is nice if you spring for the adjustable frame with the massage. HOWEVER, despite its name, the TEMPUR-breeze gets very HOT while you're sleeping on it. Why? Because it is filled with synthetic materials that absorb heat! Yes, it feels cool when you first lay down on it. But after a while it gets very hot. All the hype about breathability and circulation to keep it cool are simply lies spouted by TEMPUR-Pedic's marketing team. If you buy this thing, be sure to also buy a 4" mattress topper filled with wool (not "down alternative", which also gets very hot) if you want to stay cool all night.

I purchased the Tempurpedic Ergo Full adjustable base. After 6 months it stopped working completely. I called their service technician and spent an hour troubleshooting, only to be told a service technician would have to be sent out to replace the control box and power supply. After about a week the service provider, Proservice, called and set up an appointment. The technicians arrived with parts and inspected the base. They then asked me for the manual. After about 10 minutes they said they need another part as there just wasn't enough power. I immediately contacted Tempurpedic and relayed my frustration. They took my contact information and I haven't heard anything from them since (2 weeks ago). I contacted the salesman who sold me the base and, thankfully, he suggested replacing the base. My only concern is if the replacement will last longer than 6 months.

Basically writing this to help any current/future owners. If you get the 'Pre-installed Sleeptracker' with both bases and connect into the SleepTracker Smart Cable on the right base you'll get a 'MISSING CONTROL BOX' error. To get around this and hopefully save yourself a headache: Simply remove/disconnect the SleepTracker Smart Processor and SleepTracker Smart Cable. Then plug the Battery Backup Box into the splitter where the SleepTracker Smart Cable used to be plugged in.

We have been a Tempur-pedic household for almost 20 years. We recently had a 9 year old tempur-pedic king mattress with a double adjustable base with massage. The motors have all burned out over the last two years so we decided to replace the base (July 2022, 4 months ago) with the newest model Tempur-Ergo smart base. They shipped us one king size base instead of the previous 2 twins. The king base has only one “U-bar” at the foot of the base to keep the mattress in place when you raise the head, instead of the two that the double twin bases have. This is a complete design flaw as one “U-bar” does not properly hold a king size bed in place. The mattress slides down, creating a large gap above the raised head and headboard where pillows then fall in the gap to the ground. Tempur-pedic will not swap or exchange the 4 month old base and will not do anything to prevent this from occurring.

After contacting Ashley’s about my concerns regarding both the mattress and bed I reached out to Tempurpedic themselves. Their response was of no help just as Ashley’s. I hate the bed and I am disabled so I am stuck.

I received the Split King Ergo Smart Twin XL bases and set them up based on the Split Base installation on a Friday evening. Connecting the bases together, as required to allow the Sleeptracker-AI processor to work, fails with the message "MISSING CONTROL BOX". After calling Tempur-Pedic and being put on hold for over an hour; I was transferred to the company that makes the controllers for their beds vs. them helping me. I ended up having to call back the following day since they closed and wait again for a service tech to answer.

WE bought a Tempur-Pedic Split King bed (2) mattresses (pro adapt) that cost almost $ 9,500 yes. THEY PROMISED US REPLACEMENT REMOTE WHICH STOPPED WORKING last November but never came. After several phone calls they said is on back order and will be shipped in December 20th. That too never happened, finally when I called last week the the Customer Service representative was so rude and said they no longer have this. She say go and order from Amazon or Ebay, I said this was under warranty why would you not buy and from them and send to us. She rudely hanged up on me. The worst Customer service. I advise all prospective Customer. NEVER BUY TEMPUR-PEDIC AS THEY ARE NO A RELIABLE NOR REPUTABLE COMPANY.

A subcontractor repaired the vibrating but not the lifting feature of my mattress. I asked him he didn’t install the new control box. He said I didn’t need it. The lifting stopped working a couple minutes after he left. I called the subcontractor and TempurSealy. He wouldn’t return my call. I set up another appointment. He didn’t show. TempurSealy said I would need to call him again before they’d reschedule a missed appointment. I set up a third appointment and he cancelled through Tempurpedic with the demand I get the device professionally cleaned before he would return. Essentially, he pocketed the device in hopes he could resell it without my complaining.

Their top of the line king bed, we sleep in fine, and like it. However, if either of us moves the adjustable bed frame squeaks all over. Would avoid buying this, as I’ve tried everything to try and correct it.

My husband and I bought a Tempur-Pedic Split King bed (2) mattresses (pro adapt) that cost almost $ 10,000.00 yes TEN THOUSAND DOLLARS.. AND THEY PROMISED US A 30 NIGHT SLEEP GUARANTEE.... Well I hate my mattress. It's wayyy too hard and I've called repeatedly for a replacement but NOTHING!!! NO CALL BACKS. NOTHING.... Will never EVER buy from this company again.

Couple of years ago, in 2017, I purchased two of these mattresses from Ashley Home Furniture store in Louisville KY. Although the mattresses have both held up, the pain it has caused myself, my mother, and my husband has been horrible. We all have back pain, along with hip joint pain. I personally never had that before sleeping on this mattress beforehand. My husband and mother only got worse. I spent well over 11,000 on both mattresses. Very Very disappointed!! I opted to buy Tempur-Pedic because I wanted to help my mother and husband with their joint pain. NOW I AM SUFFERING from it. I never write negative reviews, but if I could help someone else from spending this kind of money, and preventing them from having joint pain, I am willing to do so.

Base is non refundable and bed does not conform to it. Because I received the bed on a warranty claim the bed is final also. If I may attach a photo it’s self explanatory. Basically the bed lays on the base flat when the base headboard and footboard is lifted.

We bought a king split adjustable bed and base to try because I have multiple sclerosis and we thought it would be a wise investment for years to come. After sleeping on this mattress and base for 2 weeks we are very uncomfortable and they are telling us we cannot exchange or return the base AT ALL!! The bed separates during the night, sheet slip offs, you can feel every move your partner makes, the bed is hot and causes you to sweat! MS and heat sensitivity are a problem, continuously wake trying to adjust to a comfortable level, I even fell off the bed in the night. Now that I want to exchange the mattress and base for a regular they are telling me I have to keep the base. There is no return! How are you suppose to try a split king adjustable bed without a base? RIP OFFS!! Save yourself the trouble and high expense. I will never buy Tempur Pedic in my life ever again!

Went to the TempurPedic store and looked at the ease adjustable base. Representative told us we had 90 days to trial all products. We have had the base for close to 3 months and strongly dislike it. It is low quality and shakes a ton when there is any shifting in the bed- keeping both me and my husband up at night. When we called to return the base customer service said no returns. We explained how we were misinformed in the store and we were told not their problem. No return policy stands. I would never purchase or recommend another TempurPedic product in my life based on this experience alone.

We recently purchased a split king Tempur-Pedic ProBreeze Medium Hybrid mattresses with adjustable foundation (also split) $8,900 from Ashley Homestore. Salesman led us to believe that we had to try it for 30 days minimum with up to 90 days to return it. ABSOLUTELY NOT TRUE. First the foundation is non returnable under any circumstances - you own it. The mattresses (twins to make the split king) can ONLY BE EXCHANGED one time within the 90 day period. They accept no returns under any circumstances.

Like many other reviews I have read here, I began waking up with low back/hip pain every morning with my one year old high end Tempur-Pedic mattress. I just spent a week on a mediocre hotel bed and I was pain free every morning. Although the discomfort goes away as the day progresses, I am concerned about long term effects. Will complain now to tempur-pedic but don't expect anything to happen. I'm out nearly $4K... I hope people read this--I wish I had seen these reviews before I bought this overpriced garbage.

I am beyond thrilled with my split king Tempur-Pedic adjustable bed. We have 4 memory settings to adjust the bed to favorite positions or infinite adjustments with the up and down buttons. We have owned it for 8 years. I am baffled when reading other reviews about Tempur-Pedic power and adjustable beds on this website. Tempur-Pedic has a 90 day sleep guarantee on the mattress so if someone didn’t like it after a month or caused them physical problems after 2 1/2 months, they just call the store or the manufacturer if purchased online and either trade for a different model or return the mattress less a $300 charge for the mattress to be destroyed. (Maybe I just had a much better salesperson or I asked more questions before my purchase).

I had a Tempur-Pedic bed from 2005 that failed in 2015. The bed had a 20 year warranty. They replaced the bed but I upgraded to a Tempur-Contour $3,399 + $1,899 from my other defective bed. The bed is a automatic which is fine. The bed is dangerous if only one person sleeps in the bed as I do. The weight on the pillow top goes to that side eventually causing you to fall out of the bed and in my case break 2 ribs. The mattress pillow top on the bed is not fixed and the mattress pillow top over time moves to the side of the bed that is used. The other side of the bed if not used has a separation of the pillow top mattress from the mattress in excess of 4". The bed is a queen but sleeps smaller due to the mattress pillow top moving to one side or the other and has a rough feel to the edge of the bed giving you a false sense of security in my case I believed it all contributed to my injuries.

Bought a TP, an Ergo Premier Twin Adj base on 03/02/18. Used two days and left town for month. Came back and slept one night before being gone for 3 weeks. Used three nights. On 05/19 my side of the bed quit working completely. Technician just left and said he didn't have a clue why it didn't work as all is right on setup. Now I have to wait for TP review and decision about replacement or whatever. Don't buy Tempur-Pedic Adjustable based on less than three weeks use and broken and the wait.

We purchased the Contour Tempur Pedic bed in May of 2014 and my Husband I can't sleep in it. It feels like someone punched us in the kidneys by morning. I tried to do the test they say to see the sink factor and of course it doesn't show that way. Laying in the bed you feel like you are laying in a nest. So unhappy with this but I feel we are out of our money because of how they test the mattress. I can't prove it is dipping.

We purchased Tempur-Pedic adjustable bed frames two years ago with adjustable Sealy mattresses since we didn't like the Tempur-Pedic mattresses. Shortly after this we experienced problems with our internet signal. After months of investigation (after switching internet companies), we discovered that our bed frames emit a wifi signal. We were advised not to use the electronic part of the bed because of the well-known safety of this device possibly affecting the brain. So we disconnected the beds from the wall outlet, and then went to manually plugging this in when we need it and when we don't. What I have noticed is that when I inadvertently leave the bed plugged in, the entire bed gets hot as the mattress heats up due to contact with the wireless device. I'm wondering if there are any reports on safety of these bed frames.

We bought the top of the line dual adjustable beds. My husband had back trouble and we decided to splurge. Splurge, like the cost of a car. The 2 mattresses separate and there is no way to sleep in the middle. So we're sleeping in separate beds basically. We were just coping but my migraines have increased to a point of almost nonfunctional. I have spend so much money and time on doctors, specialist, getting house and vents cleaned, hospital visits and have lost enjoyment of so many events. I did notice when I traveled my headaches went away, but I related it to stress.

Didn't have very many useful features that I actually use. But it's still a good bed and I'm happy I purchased it. It has served me well the past year. The warranty is very good and should be used in all mattress purchases. You get a very good warranty for the price of the bed. I would recommend it to anyone. You get a top of the line bed for a heck of a deal. They have so many beds to chose from yet it's so easy to pick the perfect one for you.

Restful night... Sweet dreams... Satisfied with my bed. Though it's expensive, you can use a payment plan. It's like an investment for me. Hope it lasts long. I believe it's 25 year limited warranty. Replacement or repair if it's defective. Covers normal wear. Does not cover unauthorized retailers. I feel like I'm in a hotel with the comforts of my home.

Very easy to use!! Wireless remote is a plus. Adjustable positions for the head and feet of the bed. Memory foam is absolutely amazing. This bed is the most comfortable. If my husband is snoring, I just adjust his side of the bed so he doesn't anymore. For the price I pay for the bed I am underwhelmed by some parts of the warranty and the hoops you have to jump through in order to get things done. It shouldn't be that difficult. It isn't that difficult when they are taking my money to buy it. With that said, I am happy they offer somewhat of a warranty for the actual adjustable bed. It's certain other things that could be longer as well.

Didn't need all features. But great bed. Happy with purchase. Would do again. Expensive, but worth it. Hope it is durable and long lasting. Like being able to adjust bed for needs. Warranties are not that great. Read the fine print & see that you really can't return it unless it's super defective without it costing you money. Beds aren't made to last anymore. They are just too expensive, companies are greedy not caring of their customers. Great customer service before purchase. Mediocre customer service after purchase. Spent many minutes on phone after purchase with questions about functions of bed. They have my money, so don't care anymore. These beds are not about value. Mattresses are extremely overpriced, especially with so many not living up to the customer's expectations and the customer being forced to purchase another expensive mattress.

My bed can also move up and down. I can transform my bed in any way that I want. The bed also lets someone that is sitting next to me do anything they want with the bed. The warranty is great. I have a long warranty. The warranty was extra money spent but it is so worth it. I have a great bed and I love it, words obviously can explain how great I feel. Honestly, I never called customer service but if I did, I know that I would be satisfied. I am extremely satisfied with the bed so I know that I will be satisfied with customer service. Customer service isn't really needed, the bed is self-explanatory. The bed was expensive but the value that you get for the bed is everything. It is so worth it! Once you get in the bed, it will be the best experience of your life. My Tempur-Pedic bed is the best!