Tempur-Pedic Adjustable Beds Reviews

I bought a split king Ergo-Plus adjustable base through Denver Mattress. After nine years one side of the bed stopped working and after troubleshooting with Tempur-Pedic nearly an hour over the phone, the technician determined that the power controller was not working and needed to be replaced. I was also told that Tempur-Pedic no longer carried the part and I would need to google the market to try and find the part. I was also told that the 20-year warranty did not cover this part after 3 years. So, the 20-year warranty doesn't afford you an operational adjustable bed for 20 years. They don't even carry the parts for 20 years. This very expensive adjustable base basically is now useless and has to be discarded and replaced after nine years.

I bought a split king Ergo-Plus through Costco including base and mattresses. After two years one side of the bed stopped working and after troubleshooting it was determined that the controller was not working. At that time I was told that warranty work was through Costco not Tempur-Pedic. I decided to replace the controller recently and when I went to order I was told they no longer had the controller and to look online for one. They gave no support or a substitute for the discontinued controller. So after five years my base unit is useless.

When the Tempur-Pedic Ergo works it’s great. But the remote stopped working. Went through trying to reconnect 5 times. Finally the company sent me to Servpro to come fix it. The technician came out, spent 10 minutes doing exactly what I did, then concluded it was a bad chip in the controller and said he had to order a new controller that should be in within a week. A month later was told he did not order it and I had to and sent me to another company connected with Tempur-Pedic. Now we are told the part was never ordered, we have to order it and pay for it and then pay more than another $150 (again) for the technician to come out to install it.

The pro smart base that I received is defective. It is loud and making crackling sounds. They sent a repairman and he said it is fine. Nothing wrong with it. I said that is not how it sounds in the store. He said it’s not supposed to sound like the store. I called Tempurpedic warranty department. I sent videos. They would do nothing for me. They gave me the runaround for 2 weeks. I talked to Michael and Loren. They were both very condescending. It’s a brand new bed and it cost $7000 and they won’t even change the base or try to fix it. So much for their warranty and return policies. A $2000 defective loud frame and I am stuck with it. Don’t waste your money.

We bought our Tempurpedic in December 2024. We have a split king and the vibration power base unit never functioned correctly on my husband's side of the bed. Last week, after 7 months, we received our final replacements. The repairman came out a total of 3 times because the parts they sent him failed. Then they replaced the entire base. We had to pay an additional $192.00 to have the replacement bases delivered and installed to top off our 'experience'.

I raised the head of my king bed to try to access the battery back up box to try to program a replacement remote. While behind and under the bed, the actuator bar broke in half and pinned me underneath the bed. I live alone and was terrified. I had to lift the base up bracing my knees on the floor, using my back to lift it enough to squeeze in an upright position between the bed and headboard with the platform and mattress resting on my upper thighs. Fortunately, I left my cell phone on the top of the bed and was able to reach it to call a neighbor to come over and help lift the bed enough that I could climb out.

Power base has been discontinued. Customer service has advised us to place a warranty claim because power base has been discontinued and no longer can be used due to a damaged remote control. Filed the claim and they said the frame was out of warranty. Be aware this company does not suport their product after 8 years.

On May 2022 I bought a Tempur- Pedic Adapt Hybrid Medium, it was a very hard mattress, after the first month I came back to the store and my mistake was changed for another type Adapt Medium that the agent in the store recommended, she said was softer, but it wasn’t, I do not recommend any of those, super expensive, I will be paying it until May 2025, if I could sleep comfortably doesn’t matter, but I wake up during the night because is impossible for me to rest on it, finally we decided to get rid of it and bought another mattress less expensive and we are having good sleeping at last, but continue paying for the Tempur-Pedic for two more years.

The TEMPUR-Breeze is a very expensive mattress. It has some points to recommend it. It feels very well-constructed, it is nice and cool to the touch when you first get into bed, and the massage option is nice if you spring for the adjustable frame with the massage. HOWEVER, despite its name, the TEMPUR-breeze gets very HOT while you're sleeping on it. Why? Because it is filled with synthetic materials that absorb heat! Yes, it feels cool when you first lay down on it. But after a while it gets very hot. All the hype about breathability and circulation to keep it cool are simply lies spouted by TEMPUR-Pedic's marketing team. If you buy this thing, be sure to also buy a 4" mattress topper filled with wool (not "down alternative", which also gets very hot) if you want to stay cool all night.

I purchased the Tempurpedic Ergo Full adjustable base. After 6 months it stopped working completely. I called their service technician and spent an hour troubleshooting, only to be told a service technician would have to be sent out to replace the control box and power supply. After about a week the service provider, Proservice, called and set up an appointment. The technicians arrived with parts and inspected the base. They then asked me for the manual. After about 10 minutes they said they need another part as there just wasn't enough power. I immediately contacted Tempurpedic and relayed my frustration. They took my contact information and I haven't heard anything from them since (2 weeks ago). I contacted the salesman who sold me the base and, thankfully, he suggested replacing the base. My only concern is if the replacement will last longer than 6 months.