Tempur-Pedic Adjustable Beds Reviews

My second complaint with Tempur-pedic is as follows. Upon initiating my warranty claim with Tempur-pedic, all was going well until I discovered that I was never asked what my set up was for this bed. As it turns out, Tempur-pedic uses local sub-contractors to deliver and set up the replacement (warranty) product. (FYI-The sub-contractor of the setup is based in Oklahoma who in turn uses a local set-up technician.) Because of liability issues, the delivery sub-contractors cannot do a complete setup as you would expect, simply because that sub-contractor was never informed of the complete purchase and setup. Even if you schedule a setup with their local sub-contractor who is authorized to do the setup, he does not know what the setup is supposed to be.

If I look at my sales receipt, I discover that Mattress firm gave me (gratis free) legs and leg mounting brackets that were never listed on the receipt thus breaking the warranty chain. Meaning, that Tempur-pedic was unaware of my setup. So my warranty replacement could not be set up as the original. Again, because of liability issues, we could not remove the old leg brackets and put them on the replaced foundation. I now have to purchase a leg mounting bracket set, another $95 purchase out of my pocket, and get it overnight expressed so the setup tech can have all the required parts to complete my original set up. In trying to solve my bed failure, I have been given a bunch of runaround by Tempur-pedic, and I do not consider them customer friendly.

At this point, my wife and I have been sleeping on the bed which is sitting on the floor. I don't know if sitting on the floor is causing the mattress to not feel like the one that was replaced. The sound coming from the mattress is a cracking sound so we will be sleeping in bedrolls until this problem gets resolved. Could it be that the replacement mattress is re-conditioned??? Don't know. The replaced foundation is making a squeaking sound when getting in and out of the bed as well as when shifting positions while in bed. For these reasons, I would not recommend purchasing a Tempur-pedic bed and certainly would not recommend purchasing one from Mattress Firm since Mattress Firm is only a middle man for Tempur-pedic and Mattress Firm has no affiliation for, nor product warranty responsibility.

To make a long story short, it has only been a little over six months and we are now waiting for our second replacement bed because, the first replacement has also shifted in the same place. I tried desperately to get Tempur-pedic to refund the cost of the bed and, that's when I found out; there are no refunds on adjustable bases. This company is a complete sham. I wish I had checked this website before I decided to invest in such a horrific company.

Called the sales rep and Tempur-Pedic, had a three way call session, thought the person at Tempur-Pedic understood what I was talking about when I said it was putting out a "STRONG CHEMICAL SMELL" but I guess she didn't. **, the sales rep from Mattress Firm is awesome, he is doing everything in his power to make sure we get treated right by Tempur-Pedic. A service tech. was scheduled to come to the house to "evaluate" the odor today 4/30/2015.

The tech called this morning and I explained the problem to him about the strong chemical smell and he had no Idea what I was talking about - he was told to come out to replace some parts on the lift motor, nothing about an odor. He told me he was with a T.V. repair company, Tempur-Pedic called them because they didn't have anyone else in this area to do their service work on these adjustable beds. I told this guy that I had worked around hydraulic pumps, electric pumps/motors and know what hydraulic leaks and overheated electrical wires smell like and this smell isn't produced by either one of these.

Tempur-Pedic, in this case, needs to find a furniture restorer to evaluate this smell - that's just my opinion. WARNING TO PREVIOUS CUSTOMERS WITH THIS BAD SMELL - IT'S MORE THAN LIKELY NOT YOUR MATTRESS... THAT'S WHAT THEY WANT YOU TO THINK... Like I said previously, I brought the mattress home first, no smell/odor at all. It's the adjustable frame, in my case, where the problem is. I told them I wanted this frame out of this house, it's causing health problems. It's been over a week since the call was made to them and I told them it was causing health issues - but that doesn't mean crap to them. I'm going to print out the section of the reviews about the other customer having the lung problem after sleeping on the Tempur-Pedic bed. I don't think that person realizes that the problem they are having may be the same as mine (the frame), I would like to know if it is or not.

Beware of Tempur-Pedic beds and MAKE SURE that you purchase from a store that will offer to give you an exchange or a refund. We are now in the middle of litigation with both Tempur-Pedic and Banner Mattress company over this misrepresentation. We hope that Banner Mattress will step up to the plate and furnish us with the beds that we paid for, but unless we are satisfied, we are going to take them and Tempur-pedic to court for misrepresentation (also called "fraud").

Original Review: April 7, 2015

Tempurpedic Contour Supreme Full Mattress was delivered on Friday. Delivery went smooth. Excited to sleep in my new bed with the adjustable foundation. First, I had difficulty sleeping through the night because of the disturbing fumes from the mattress which permeated the bed clothes and the pillow. It's cool at night but I opened one window in hopes that the fumes would dissipated. They did not. I woke up in the morning with a pain my left lung. I slept on the sofa the next night. The pain in my lung lasted two days.

I have opened all the windows in the bedroom, unzipped the mattress cover to air out the mattress per instructions from the Tempurpedic rep I had spoken to on the phone. That rep said she could not tell me how long it would take for the fumes to dissipate but it could be up to 3-4 weeks! I also mentioned that on the showroom floor the adjustable foundation was so quiet yet in my bedroom, which is not carpeted, it rumbles and the vibration is not even. She asked me to put carpet pads underneath each foot. My eyes are puffy and one eye is irritated since I slept on my new bed that one night.

It's day 4 and the fumes from the mattress are still very noticeable though less than the first 24 hours. I can't speak as to the comfort of the bed since I only lay in it one night. Tempurpedic should include a health warning for people who are asthmatic (I was diagnosed with chronic bronchitis years ago) or have breathing problems to read before they make such a huge outlay of money. I paid for my new bed in full ($4,500) and I am 67 and on a fixed income.

Tempurpedic should also air out the mattresses before delivering them. At this point I am very concerned about the toxicity of this mattress even when the fumes are no longer detectable. Tempurpedic should be more responsible. Is there a bureau or agency that can advocate for the consumer? I'd like to hear back from Tempurpedic why I should have to wait weeks before I can safely sleep in the same room as my bed without a fan on and the windows open. I'd like to hear back from Tempurpedic why I shouldn't receive a refund so I can purchase another bed other than a Tempurpedic if it's determined later on that I'm allergic to the mattress. I do have a receipt date 3/19/2015 from Living Spaces.

We bought into the support hype, most restful night sleep hype and their slick sales campaign none of which is true. Yes, the bed makes us hurt all over and we even bought a cooling pad chilipad that has coils that water runs through to cool the bed off. The chilipad’s great, the mattress horrible. The only thing we have gotten out of this mattress is being a smarter consumer and doing our homework, check return policy's fine print, check warrants, check consumerreports.org, check slick sales tricks mattress salesman use. Do your homework because buying a comfortable mattress is very hard and when you do buy lay on its side and back whichever way you sleep for at least a good 10 minutes.

They had it delivered and set up at our home. The mattress was so hard I had to sleep on the couch. I talked with their customer service and convinced the man that it wasn't like our last mattress. He finally helped me and marked it as if it were defective and had me go to a store to try laying on different ones so I would find a comparable one. The Rhapsody Breeze seemed to work so I called him with the news and he informed me it was twice what I paid for my original mattress.

Long story short I paid them another $3,100 to cover the difference. They sent out the new mattress. After a few days of trying to sleep on my side (either side) my hips ached when I woke and sometimes awakening during the night to try to pillow myself to sleep. I called them back and a lady this time sent out a man in our area to check and test the new mattress. I watched him start to measure one side and he said he saw the sag before he put the string on top.

Ten days later I received an email denying my claim and when I called they said the report said one side saved 1/4 in, the other a little over 1/8 in. She informed me that it had to sag 3/4 in to be replaced. I got this bed in October and it's early January and it's sagging! I mentioned to her that this was a Breeze Mattress and was supposed to stay cool and never did feel cool (that was one of the reasons I upgraded). She said they don't warranty for that. After pleading my case for seemed like over an hour, I gave up.

Over Christmas I visited family in Wisconsin and stayed at the Edgwater Hotel in Madison. For seven nights I had no pain and slept like a baby. The mattress is a Sealy and made especially for their Hotel. I called Sealy and they said they make them to order and would be twelve to fifteen hundred for a King w/box and frame. After spending over 10,000 for the tempur-pedic Including the adjustable base I am dumping it and ordering the Sealy. God bless and for those that have back problems of. If you just want a great night's sleep try out the Sealy "Hotel" beds. Thanks.

On the 25th I called because no one called to give a time. Gosh, the part didn't come and now they don't know when they will come, but would expedite it due to the medical issue. Bottom line... today is December 1st. They are going to replace the bed but not for about a month! We will be back in California by that time and not back until about March. Said they would take care of it then.... will not give our money back. Warranty starts from October even though we don't have the bed until March. Do not even THINK about buying from a company that does business like this. We have spent $14,000 and are no further along. I asked for an email in writing regarding delivery of the new one and was refused.

He said he didn't know & said there was nothing he could do. I also asked him about the comfort guarantee & the lady on the phone when I called. Both acted like I was talking in another language & didn't know what I was talking about. They said they never heard of a comfort guarantee. I made several more calls after that about the rollers, remote control box & horrible comfort. They could of cared less & said basically I was stuck with it. In all the years I've had it, I've only slept on it a total of about 1 year. I've been sleeping on the couch. I can't afford another special bed. I have rods & screws in my back. I noticed now the new box springs are skinnier than the older ones & the mattresses are thicker. So now I think the option of getting just a new mattress & putting it on top of the old box spring will make it too high to sit on or get into it. Also the bar @ the end of the bed that keeps the mattress from sliding off when you adjust it, looks to short on my current bed if I put the newer mattress they make which is now thicker. The new mattresses are also Way more comfortable!!! Now I'm stuck with a bed that was VERY expensive, I can't afford the one I need & this one is horrible!!! I bought it "Hom" in MN.

I called again yesterday and left a message with my name and problem. You really can't get someone when you call because it seems that they have so many calls, you have to get called back because all their people are busy taking other calls. Really bad sign that they have more calls than they can handle. No one has gotten back with me so I don't know whether to give up and just have a very expensive mattress that I can't use or keep trying to get someone to take care of my problem. I wouldn't buy one of these mattresses if I were you. Go out and buy another brand.

I have never been so miserable in my life. I get so hot at night it's like having hot flashes all over again. I even took the memory foam topper off and bought a special bed pad that is supposed to keep you cool. It's still hot. It's also difficult to turn on your side. I have to hold on to the headboard to pull myself over. When I get up in the morning my bed clothes are damp and it takes a bit before I can stand up straight because my back hurts so bad.

I was told I shouldn't need to move once I lay down and it takes a little time to get used to the bed. Well, I've never gotten used to it and spend most nights sleeping in my recliner in the family room. I HATE THAT BED! I want a waterbed again. I've had several and they were all extremely comfortable and a fraction of the cost. I've tried to sell the bed at half the cost and have been unsuccessful. I think the word is getting out about these miserable beds.

As the only mattresses that were of that price range was another Tempur-Pedic mattress, we had no choice but to purchase yet again another Tempur-Pedic one or end up losing money. We ended up spending more money on the next mattress. Since this mattress was delivered at the end of December, both my husband and I have had nothing but health problems and have since had to return to taking muscle relaxers and pain pills in order to make it through the day.

We are currently stuck making payments for two years on a mattress that is barely bearable to sleep on and still after almost 4 months still smells. The retailer we purchased it from has even since gone out of business, so we cannot even go back to them. We would be extremely happy to get in on any class action lawsuit. Don't understand how they can advertise how they can be the number one mattress.

Last evening I was raising the head to read and the same thing happened. I was slammed to a flat position, abruptly and hard. My neck is still stiff. I was in bed myself. I weigh just about 200#. More than I would like, but quite a bit lower than the bed limits. My husband got on the floor and picked up the broken arm. This was the replacement arm from the first break. What we found is that this part is made of plastic and glue. Does that even sound sensible for a bed of this size? If anyone starts a class action suit or a petition please include us.

By the way, in the last 2 years I have had to use an inhaler. I am allergic to mold. I hate to think that mold may be growing where we can see it. I am so angry that for once in our hardworking lives we purchased something expensive because we thought we deserved something special. We are calling the company Monday as it is Saturday now. Wish us luck. We are seriously thinking of getting rid of it. If they was to replace the arm with a cheap plastic and glue part again. I will be terrified to even lift the head!