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I watched a few videos on this bed, particular the one about the lawsuit and comparison to the Sleep Number bed. I was so impressed with the Video that I made my husband and brother watch. BUT... As I started shopping, not only is it very confusing to determine what is right for you but THE REVIEWS are horrible. Not just one or two BUT every single review is HORRIBLE. I have certainly focused my energy elsewhere and keep learning that "SEEING ISN'T ALWAYS BELIEVING". From what I can tell the best thing this CO has is its videos and con artist "ACTING" those videos out. Good luck BUT I'M OUT???
Do NOT purchase a bed from Personal Comfort Bed company. They are crooks! I purchased a $5,000 king size bed from this company and it felt horrible to my back. They forced me to sleep on it for 45 days before I could return it. I received their authorization to return the bed for a COMPLETE REFUND. Their very fine print said I could only return the mattress portion so I was entitled to a $2,299 refund. They had FEDEX pick up the bed from my home and after several weeks I contacted them and they said that FedEx did not deliver the bed back to them. This went on for over a month and 8 calls to the company. Finally after 2 months of this runaround they claimed that FedEx lost the bed. How does FEDEX lose a king size bed in a very large box?
They finally admitted that the bed was picked up by their request to FedEX and that they were going to mail me a check. They did not mail me any check for the $2,299 I spent for the mattress. I went to the credit card company explaining all of this and they said to do a charge back against the company, which I did. Personal Comfort fought the chargeback and they lied to the credit card company that they mailed me a refund check. I ordered the bed on April 14th and it is now November 19th and I have not received any refund nor cooperation from Personal Comfort Bed Company. They are very evasive when you talk to them and you never get the same person twice on any phone calls to them. Save yourself the grief and buy a bed from another company that is honest, not Personal Comfort Bed Company.
The sales personnel were courteous during the trial period. However, if there's a problem with the bed after the trial period, customer service is more than willing to fix the problem for a price. The bed was easy to install and performs reasonably somewhat well. However, there were some shortcomings with the bed we purchased: Model A3 king size. Shortly after the trial period the pressure regulator failed to maintain a consistent pressure as promised. Another issue with the bed has been the strong chemical odor from the memory foam topper, very obnoxious. I recommend that if your bed has this chemical odor for more than a few days of buying it, ask for an immediate replacement. Otherwise, they'll sell you another without any guarantees. If you are sensitive to chemical, consider another alternative to this type of bed.
After multiple contacts to customer service and manager with multiple promises to contact us with a solution to get the bed to hold a selected setting overnight we decided to return the bed. Customer service goes into immediate invoice mode to hit us with a restock fee!!! They have almost 2000 dollars from me and they want to INVOICE me for a restocking fee??? So much for the guarantees and 120 night trial. The next call will be to our attorney, followed by reaching out to all social media platforms and review platforms to warn people about this product.
From the onset Delivery was late. Product easy to set up but did not function properly or as described. Customer Service has been atrocious at best. They make many promises to shut a customer up but follow through or stand behind their product. Both my husband and I now wake up stiff and sore, and neither of us started off with that problem - we just wanted a comfortable, adjustable bed that would suit both of us. If I could give this company and their produce a negative star rating I would.
We compared this to a Sleep Number and were excited to pay so much less for it. We are beyond disappointed! We paid $1649 for an air mattress you can buy at Walmart for $69! It's terrible and the company won't take the product back. They won't return calls, won't assist us at all so now we are stuck with a $1649 credit card debt and a new mattress in our garage. DON'T EVEN THINK ABOUT BUYING FROM THIS COMPANY!
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We never seem to find a comfortable sleep. We wish we could return, but they don't allow us to.
Personal Comfort Bed expert review by Whitney Roban, Ph.D.
Personal Comfort Bed offers customized mattresses that are adjustable according to your specific needs. They have been in business since 1973 and offer their own brand of air mattresses.
Factory direct: Personal Comfort Bed offers factory direct pricing that is available across the country. They average 15% to 35% less than their competitors.
Eco-friendly: They use CertiPUR-US foam which is made without ozone depleters, PBDE flame retardants, mercury, lead or other heavy metals so it is very easy on the environment.
Free trial: Personal Comfort Bed offers a 120-night risk-free trial that lets you try the bed out for a significant period of time to determine whether it's the right bed for you.
Financing: They offer great financing options, such as 48-month payment plans that make it easy to pay off the total cost of the bed over time.
Options: They have a wide variety of options in order to fit the needs of different consumers. Their adjustable bed bases are all high quality and guaranteed.
Best for: Singles, couples, the elderly and post-op.
Personal Comfort Bed Company Information
- Company Name:
- Personal Comfort Bed
- Year Founded:
- 3411 Lake Breeze Dr.
- Postal Code:
- United States
- (888) 694-4088