Personal Comfort Bed Reviews

Original Review: I expected much better from Personal Comfort, especially considering the price of their products and the promises made during the sales process. The mattress did not work out for us, and while I understand that returns can sometimes be complicated, the return process has been far more difficult than it should be. I am physically disabled and cannot package or move a large adjustable mattress by myself. I explained my situation and repeatedly asked for reasonable assistance, but instead of working with me to find a solution, I have been left going in circles.

Customer service has been frustrating, with delays, conflicting information, and very little effort to help resolve what should be a straightforward return. At this point, it feels like once the sale was complete, the customer no longer mattered. If you’re considering buying from Personal Comfort, don’t just research the mattress—research what happens if you need to return it. That’s when you’ll find out how a company truly treats its customers. I’m still hoping someone from Personal Comfort’s management will step in, take ownership of this situation, and arrange a practical solution for the return. Until then, I cannot recommend this company based on my experience.

4.) The foam in the mattress is breaking down causing a divot where you lie (since you can't rotate the bed, it is bound to fail eventually).

Sure, you get a warranty but what good is the warranty when it takes the company a long time to ship and it gets delivered to the wrong address & state. Nothing that's under warranty is ever covered 100%. This was one of my biggest regrets (on a purchase) that I have ever made!!! If I had the option to give it back or I could sue Personal Comfort for reimbursement I would. Let's see just how Personal Comfort cares about their product & customers. We will see if they respond to my complaint! Joey ** Order #**

Original Review: April 5, 2025

Don't be fooled by the price; if you have to get them to set it up, it will cost you hundreds more. I ordered a A8 mattress, and was told at the time that two people could get it to a second floor, so I skipped the outrageous set up price. This proved impossible, so we had to disassemble the mattress to get it upstairs piece by piece. Now the mattress won't re-zip. The zippers are SO cheap!!! Their manual and videos are useless and you can't get a real person to answer your questions online, only AI that stupidly keeps sending a link to the same manual that was already unhelpful. And I won't pay hundreds more just to get somebody to come up to re-zip the mattress.

Original Review: Jan. 16, 2025

Updated on 01/19/2025: I had written a review about personal comfort when I was beyond frustrated and I could not get anything to work right. I would like to set the record straight and say since then I have talked to customer service and they are working with me to fix the problem. I will keep you updated and let you know how it works out, but I feel much more positive about the experience than I did when I first wrote a review.

Original Review: I have had two Personal Comfort beds in my life. The first one was amazing and it was just their base model and it came with a remote. I never had a problem with it. I never needed help or customer service with it. But when I moved from Kentucky to Washington State, I did not have the option to bring the bed. So I sold it. When I got to Washington I decided to upgrade and get the bed that I wanted and I got the A8 model queen size single chamber air bed. I have a 10-year warranty on it. And over the past 2 years that I've had this bed I have had nothing but issues with trying to inflate my bed through my phone.

I called personal comfort and asked if I could pay just to get a remote to make this feature work and I was told that just buying a remote would not work with my air unit and I would have to buy an entire new unit. They rest assured me that they were working on the issue and that it would be fixed shortly. I got a call back and I was given instructions on how to make this product work on my phone and once again it worked and it was fine. The last couple months I have had issues trying to inflate my bed. I have had problems with the unit even locating the Bluetooth on my phone and it does not work anymore. The unit used to go from 1 to 50 for firmness and now if I could even get it to recognize my phone it'll only go from 1:00 to 5:00. That's it.

I have called personal comfort several times, left four messages with no return call back. I have gone to their website and I have used their chat mobile app that said that they would call back. I had probably done that three times and no call back. I have also sent a very personalized email of the exact issues and problems and I was told that they would return back with an answer. I have not received an email back. I am extremely upset for the money I paid for this bed I am. I'm exceptionally upset that customer service cannot call me back or give me any information. I actually feel that I should be able to return my air unit and get the unit that airs my bed with the remote.

At this point I am thinking about doing a class action suit because I have looked online and when I have deleted the app and reinstalled the app and do all the things they say to do. I see that there are several people out there with the same issue like this is unacceptable. You spend that kind of money on a bed and you expect it to work. You have a 10-year warranty you expect it to work. The bed itself when it works is fantastic. I have no complaints about that but being able to put air in it and keep the air loaded in.

It is a nightmare and I'm wondering if there's any other people out there that feel the same way that I do and would join in a class action suit? If personal comfort decides to read this message I would absolutely love for them to call me or email me and help me get this problem fixed and maybe get a new unit for my air and get a remote for this bed and I will gladly update this update to provide information on how well they helped me get this done. My order number from them is Order Number: **, and I'm not sure if he is still there but Jordan was the one who assisted me with this order.

Here is a summary – I actually have pages and pages of detailed notes and emails that is too much to post here. Looking through my notes, I literally see 13 times during the trial period that I asked to return the bed – and was talked out of it – gas lighting me and making me think it was me that was out of line and wrong. My fault - - for not being stronger to push it.

1. Quality – awful. Spent over $9k – which was A LOT of money for me. My 20 year old bed was more comfortable than this. I could have gotten the similar quality and un-comfort by going to Target and buying a blow up mattress for $200. Incredibly uncomfortable, cheap product and parts that don’t even work as they should. HIGHLY RECOMMEND you do not buy from Personal Comfort or online – you need to go to an actual store, a reputable company, where you can test beds and make a proper determination.

2. Sales Service – yes, super nice and responsive – initially. My fault for not speaking up, but they did a great job of manipulation and selling extra items to me that I didn’t even need. 3 sets of sheets, hard as a rock pillow, and the joke of a mattress cover they sell (a super thin & flimsy sheet) - - said I get a better deal if I buy those. And, looking at the details – it was not the case. Treatment from sales went down after contract and issues were coming up. When I was struggling to get the bed and things to work correctly - - I was even called an “idiot” because I couldn’t figure it out. I shouldn't have to be a tech expert and physically able to go under the bed to trouble shoot & make things work - - and even if I had been able to do that – bottom line is that it would not have mattered – because the parts were defective.

3. Delivery – this was AWFUL and unprofessional as everything else! I was told that I’d be able to track delivery online, etc. Funny enough, their computer system for this was down the whole time. Delivery #1 showed up at my door – a big box of miscellaneous parts, etc - - but the box was bashed in and one end was open. I had no idea if anything had fallen out or not. Delivery #2 – arrived while I was on vacation – no notice or call that it was to be delivered. It was the actual mattress that was dumped on the bottom of my driveway. I was out of town and had no idea it was there – or for how long. Miracle someone didn’t steal it. Delivery #3 – frame – that was okay – I got a call and met the person at my house.

4. Installation/Assembly – WHAT A JOKE! White glove? Not even close. Attempt #1: a young couple – that was sent from Task Rabbit or a service like that. They had neve seen one of these and had no idea how to assemble. They spent a couple of hours making their best go of it – PC ended up forwarding instructions to them – but it ended up the instructions were for a previous model and it didn’t work. They got some set up – but left before it all was working correctly. Attempt #2: Someone came out another day - -no clue either – but he did eventually complete the installation while speaking with PC on the phone.

5. Issues with the bed: Bed would not hold the air – and it felt like a water bed without enough water in it. One of the controllers didn’t work – still doesn’t. PC made me feel like I was imagining it and that I was a nuisance because of this. But - - I did push and service was attempted several times. But, each time the service person who came out was just some random person without experience with these beds. At one point, PC even sent people over from Junk Removal company - - I think 3 times, and each time the person at the door said they were here to pick up something for junk removal – and didn’t know anything about coming to repair the bed. Finally - - after many weeks – someone did come and determined that one of the air chambers was defective and the pump underneath the bed was defective. New parts were sent (took much longer than I was promised) and repairs finally made.

6. Return request. By this time, I was so over this – I still wanted to return the bed – uncomfortable and very bad service and upsetting process. I had been told that I would have 30 days after fully repaired to do the return and refund. This was rescinded – and I was not able to return. I count at least 13 times that I requested return during the trial period and they talked me out of it.

During all this process, I was concerned about the time running out - - and at one point, they were avoiding me and it seemed that so the clock would tick down on the trial. I was trying to get the final repairs scheduled - and I called nearly every day for two weeks – and each time either left a message or was told “he will call you right back”. And no response. Thus, I at this point – I put a dispute with the credit card company. When PC did reach out they told me that I had to release the dispute before they would schedule the final repair. I pushed to get it released asap – but it took some time. Once dispute was released, they didn’t even want to do the final repair – but I did get them to do it. After that – they washed their hands of the whole situation and I was not given the option to return during the 30 days after the final repairs - as I surely would have done.

7. I’ve been trying to at least get my loan paid off before I toss this piece of crap bed . . just too uncomfortable - - thus, I’ll double pay for a while. Infuriates me. Other thing to point out and it just rubs all this in my face more - - -my parents just got a Sleep Number bed – and observing the incredible service they got, professional delivery and set-up, and quality product just infuriates me even more – just mad at myself for my really bad decision and allowing myself to be steamrolled.

Barely a year since it was delivered and set up (by a contractor that does not teach customers how it works or how to set up the app and remotes), the air supply to half the king bed does not work, the mattress is concave and will not inflate, and after waiting endlessly on the phone with "Customer Service", we were directed to a video on their website to see if we can troubleshoot on our own. Otherwise it will cost us $200 for them to dispatch someone to our home to figure out what the problem is. If they just send a new air pump, it may take more than 7 days to arrive and we will need to figure out how to install it. DO NOT INVEST YOUR HARD EARNED MONEY IN THIS START UP COMPANY!!! If they do not have customer service available 24/7 when you need them or an immediate technician to service their product - particularly covered by a warranty - then you do not want to take this risk.

Personal Comfort offered amazing comfortable mattresses with options for all bed sizes at an affordable price. Their team worked with us every step of the way just like family. They made sure we received what we needed in every way. This is our 5th mattress in 16 years, we were very selective; but not only did we find the right mattress we found the right company. Thank you Personal Comfort for your amazing products and personalized attention to your customers. I have told everyone all about you!!

Getting customer service to do things has been beyond frustrating. They were never able to give me a timeframe of when the bed was shipping out because they would email the warehouse and refuse to update anyone. The one time a manager called he was unable to really provide any information. They never call back until I told them that I was going to dispute the charge on my CC if they do not resolve things by the next day. This is the absolute worst service from any company and they charged my CC weeks before they delivered anything. To think the best they would do is offer a $50 AMEX card for having to sleep on the floor until my mattress arrives and then it does and it is bad out of the box. Order # **.

We do not want anything to do with this company due to the false advertisement and refusal to communicate or to start the return process for falsely advertised-items and defective items. We wrote a polite detailed letter complaining of the issues and to this date, Personal Comfort refuses to communicate in writing about these issues. If a company cannot honestly advertise what products they are going to send you, we believe that such is fraudulent behavior. We cannot and will not be happy about paying for falsely-advertised and defective items. We have the time, resources and will to attempt to hold Personal Comfort legally responsible for its lack of integrity.

As such, we would highly recommend that anyone who is considering ordering from Personal Comfort look elsewhere. Particularly, learn from our mistake. Perhaps, choose a company that has retail locations where you can visit to get your eyeballs on the product that you will be ordering. Some of the specific issues that we raised with Personal Comfort AS SOON AS WE SET UP THE BED are listed below.

"1. The chemical smell emanating from the mattress is intolerable and sickening. We allowed three days for the smell to dissipate but it persists.

2. The Queen H12 Flex-Head mattress WAS pictorially-represented as being 12" in height with the writing "12"" shown on the mattress. The total mattress height is barely ten inches.

3. The reinforcement trim cloth that wraps the top panel of the mattress, represented pictorially in the advertising photo, is absent from the mattress that we received. The mattress, as it arrived, would not have been purchased if honestly presented in advertising photographs.

4. We are unable to adjust the height of the bed (adjustable base) as listed in the advertising-"Adjustable legs to adjust bed height to your preference." There are only non-adjustable legs with the Power Flex 4 adjustable bases.

5. The bed is uncomfortable to sleep upon. We switched to a different bed for sleep within three hours after trying different comfort levels.

6. It is never mentioned that it requires two remote controls to operate the Personal Comfort bed system. Based solely on this factor, we would not have purchased a system with non-integrated remote controls.

7. The two "wireless remotes" do not work wirelessly; they must be plugged into a port via USB in order to retain power and work.

8. There is a light beneath one of the Power Flex 4 adjustable bases that will not turn off.

9. We have little faith that the Personal Comfort bed system will last more than two to three years. The workmanship is quite simply unimpressive and represents the most poorly-constructed bed that we have purchased.

10. In general, the Personal Comfort bed system that arrived is flimsy, poorly manufactured, clumsy to control, offensive to the nose, too low to the ground, uncomfortable, and generally unpleasant to view."

Original Review: Our bed is less than a year old and the control that makes the head go up broke. The salesmen will tell you they have the best warranty. After multi phone calls we were told there was no service near us and no one could respond. They sent the part and wanted my 81 year old husband to dismantle the bed and fix it himself. We were left on our own to find someone to repair it. We live in a small town and it's not easy to find someone. For that we were give $100. Not the warranty we expected. Very sorry we bought this bed.

Their ads are very deceiving and mainly apply to their really top beds. When I bought the base someplace else saving 700 and was going to get a medium grade mattress from personal they would not give me 24 months so that was it for me. It's a shame that they were aware I was a returning customer and wouldn't work with me. I liked their individual attention before where they treated you based on your personal situation this the name but I couldn't get 24 month or even a gel mattress cover thrown in. So I had no choice but to go to Sleep Number where I was treated better.

The mattress is no better than the memory foam mattress we had before. In fact, the pain in my hips and back has gotten worse with this bed even after trying every possible setting over the last few months. In the middle of February, one of the bases stopped working and would no longer raise or lower, but the air pump still functioned. They had to send me a new power supply and control box. This is by far the most regrettable purchase we have ever made.

So, after sleeping on the recliner for over a year, I convinced her (while we were out Christmas shopping), to stop in at the local Sleep By Number store, and she could not believe how comfortable the beds were, and we nearly bought a bed there that day. For some reason, their store would not allow us to buy it until our credit card from them was sent to us (which I think worked to our advantage). The only reason I went to them first was, at the time, they had 48 month interest free financing. In the past, I had been comparing beds like this, and I have always thought that Personal Comfort makes a better bed and for less money.

My example was this, Sleep Number wanted nearly $9000.00 plus tax, for their bed with the best base (which is a foot warmer at the end of the bed. We just bought heating pads for our split Cal. King for less than $100.00). No vibration from head to toe like ours. In fact, I asked them if they had a base with vibration, and they no longer had a base like that. So when we got home, I looked up Personal Comfort, and found that they not only had the same bed that is built better, they also have bases that do vibrate. I called their toll free number and spoke with Kathy, and she was wonderful. I must have called her or emailed her a hundred times with questions and concerns, and she was always right there to answer all of my questions and concerns.

And that's not all, I got 36 month interest free financing (I know what you are thinking, Sleep Number offered 48 months), and my final cost, tax and all, was just under $7800.00. That's nearly $2000.00 less. The monthly payment is a little bit more (roughly $10.00 to $15.00 more with the 36 month), but it will also be paid off a year sooner. What we love most of all is, we can change from soft to firm, firm to soft, and change to any position we want to, and any time we feel like it.

Now had we bought one of these before buying the other three beds, we would have only had to buy one. And from the money we spent on the other three, we could have paid for this bed already and had money left over to spend. So, if you are thinking about buying a bed that will fit all of your needs now and in the future, save yourself some time (and in cases like mine, save yourself some money), and make the investment. You'll be glad you did. Thanks Personal Comfort. I can now sleep in a bed again.

We added a very thick foam mattress pad and also a soft topper to make the bed just barely tolerable for this long. But, we both wake up in pain and are done with it! I have a cheap camping air mattress that I sleep on that is 1,000 times more comfortable! Adjusting the air in the bed is also very loud and so slow compared to the Sleep Number, so it can't be adjusted if your partner is sleeping without waking them up. I can't stress enough how much we truly have hated this bed and are happy to see it go to the dump! What a waste of throwing good money after bed on this bed! Order Number: ** - January 2018 and delivered in February 2018.

Within 6 months, the smell was unbearable and we tried to buy a cover for the mattress but it did not work. It got to the point where my health was declining even more and my husband was having asthma attacks and seeing an allergy doctor for his severe allergic reaction and trouble breathing. It took a while for us to figure out that this was being caused by this bed. So now we are out of all this money that we do not even have to spend on this bed. We call customer service, They give you a bogus number and if you go online they give you the same number and tell you somebody will get in touch with you. I had never heard from anyone again until yesterday I sent them a nasty email telling them how their customer service and how they get back to people is just horrible.

The rep tells us that all they could replace is the pump. I don't want any type of bed from them that has a pump. I'd be more than willing to accept a cheap regular, plain mattress from them and try to have the frame cleaned because it is so bad that the toxic smell is embedded in the frame. And they're telling us that all they could replace is the pump? This was practically killing us and I'm sure if we kept it and kept sleeping on it, we probably would not be alive today. Shame on you Personal Comfort. I will NOT recommend you to anyone and post my story as much as possible. This is morally WRONG!

I got an email from that company with instructions on what to do to try to get the bed to work, which by the way are in the manual. I answered the email by saying I wanted to talk to someone. So Tuesday morning I called Personal Comfort again and spoke to a rather rude lady which informed me that it was not the delivery person's place to make sure it worked correctly. I told her that's not what the manual said. So much for their white glove delivery service!! Then I received a call from the company that makes the frame and once again had to crawl under the bed and try to get the bed to work. The final step was to download an app on my phone and finally got the bed to working. Seems it was the remote that was the problem so she said she could send me out a new remote by UPS ground so I should get it by Friday. I requested her to overnight it but was told she couldn't that I could use my phone to control the bed until them.

Also, let me add that I am 67 years old and have horrible back problems which is why I ordered the bed to begin with. So I have been sleeping in a recliner since Friday because we had taken our bed out to make room for the new bed since I was told on Friday that it was scheduled to be delivered between 8am and noon on Saturday. On Saturday morning I got a text saying it would be delivered between 1pm and 5pm. I wish they would just come and get the bed and I would buy from someone else. No recommendation from me and they have gotten the last of my business. I can't comment on how the bed sleeps since so far I have not slept in it. Hopefully sleeps better than their service. Hope this is helpful to someone. Sincerely, Nana@134

Tried to talk to the supervisor, he tried to muddy the water and use terms like maybe, there is a possibility and I am saying what it says on the packaging “Made in China”. Now I have to hold on to the bed for 45 night and then pay 20% repackaging fee. WHAT? I am willing to return it now when it’s still brand new. Everything is still in their packaging and they want me to use them and then pay the repackaging fee. Wow.

They finally admitted that the bed was picked up by their request to FedEX and that they were going to mail me a check. They did not mail me any check for the $2,299 I spent for the mattress. I went to the credit card company explaining all of this and they said to do a charge back against the company, which I did. Personal Comfort fought the chargeback and they lied to the credit card company that they mailed me a refund check. I ordered the bed on April 14th and it is now November 19th and I have not received any refund nor cooperation from Personal Comfort Bed Company. They are very evasive when you talk to them and you never get the same person twice on any phone calls to them. Save yourself the grief and buy a bed from another company that is honest, not Personal Comfort Bed Company.