Personal Comfort Bed

I purchased a split top king in Sept 2020. Doesn’t matter how I adjust this bed, that I’ve received a complimentary topper. And I’ve had to remove the pillow top, it just doesn’t do it! I was offered a flat top at a discount, but should have been more informed about it during the purchase and shouldn’t have to spend more. I just returned from a cruise and it was the best week of sleep I’ve had since owning my Personal Comfort! I wish I could purchase the mattress they use on the ship, unfortunately they are custom made for the cruise line and not for public sale. For me Personal Comfort has been the worst experience and I wished I would have returned it during the trial period, but I wanted to give it a chance and thought if I kept adjusting I’d find my sweet spot!! I would give it 0 stars if possible!! Total waste of my money!!!

On my original order there was a hiccup that took some time to negotiation to fix. However I cannot say enough good things about the customer service I have experienced. I absolutely love my bed. I had an issue and they sent me out a new cover. The cover sat in a box for almost 2 years due to construction on my home. Personal comfort could’ve told me to go fly a kite when I called them up and said that they sent the wrong size. They could’ve easily told me, "It’s been two years not our problem." Which would’ve been my fault for waiting so long. There was no hesitation from them, they sent me out another cover no problem! It made me so happy I almost cried. I’m not used to customer service actually taking care of the customers. As everything‘s always a fight these days. I purchased a bed from them, my mother, my brother and my aunt. We all love our beds. I will be purchasing two more once my kids leave for college.

This is the worst purchase I ever made. I Should have waited for the Sleep Number bed instead. They sent the frame and platform than the actual bed two weeks later. After getting the bed found that it was bad right from the factory. I do not use a smartphone so I did not know that I needed one (I am legally blind and not able to use one). I was able to get my neighbor to try his and found that the pump would not work to fill the bed with air. After talking with c/s they discovered that the pump is bad and that they need to send out a remote for me. The neighbor kept looking at the quick connect and he discovered that it is cracked. This is brand new out of the box and so far nothing has gone right with the order.

On 1/20/2022 after seeing a misleading advertisement, I ordered this mattress. On or about 2/20/2022 I received the Mattress and when I saw that it was NOT what was advertised, but an inflatable mattress, I contacted the Merchant about returning it. I was told to send an email and did so. I was then contacted by a rep who advised that I needed to wait 120 days before doing so in order to not have to pay a "restocking fee." After waiting the 120 days, I had to go back and forth with them before they would issue me a return slip. I have since returned EVERYTHING sent to me, and they are refusing to refund!! I disputed the charge on my CC, but because they LIED to Discover and said I didn't return it, I am having to pay over $1,000 for an inflatable mattress that was returned!!! CROOKS!! DO NOT DO BUSINESS WITH THEM!!! BUYER BEWARE OF THESE FRAUDSTERS!!!!

Order# **. Order Date: 06/02/2022. We were excited to make a purchase from Personal Comfort. The excitement turned to disappointment and frustration once we began setting up the Personal Comfort Sleep system, which included the H12 Queen Flexhead mattress and what was supposed to be an adjustable base with an adjustable height. There were TOO MANY falsely-advertised features, defective issues, and poor workmanship issues to make this a purchase worth keeping. We immediately contacted Personal Comfort and they began playing games about how to enhance the comfort. We repeatedly requested a response in writing starting on 06/23/2022 through 08/22/2022 and have never received a reply to resolve these issues or to start the return process for these items.

We are highly disappointed. We received our product. Company that delivers set up a defective product. They had no idea how to set up bed and even admitted to it. To top it off when they completed set up they neglected to inform us that the pump only worked on one side. Plus the base bed remotes were defective. Missing control buttons. When they left like all was good. With no demonstration showing it works. We had to call the company to troubleshoot why bed would not function correctly. In addition we were told we have to pay a restock fee for something that does not work. My husband had a major stroke and now we can’t sleep in our room because the bed is not functioning and we have to sleep in living room on a temp bed. This is unacceptable and has put burden on a already health care situation. We have no support system so this has been a nightmare!

Don't bother ordering a bed, it will never arrive. I am well aware that supply chains are being affected due to Covid right now, but I've asked for an estimated shipping time twice now and both dates have passed long ago. I ordered my bed over two months ago during the President Day sale, and they're still selling the exact same model on their site. If it's not in stock and you have no idea when it's arriving, why are you still selling it? Their customer service seems friendly enough but nobody is shipping anything out. I'm unsure if they're prioritizing orders that weren't sale price, but I didn't spend $500 to get nothing in return.

If you are buying from this company, please be careful of the bait and switch tactics. I was purchasing a new mattress when I realized that the price jumped $700 when putting in the online cart. I then called the company that didn’t seem to want to believe me until I provided screenshots! They then allegedly spoke amongst themselves and called back a few hours later simply saying “we couldn’t replicate the issue” and therefore would not honor their own pricing. Please be careful! I plan to also post the screenshots on other sites that allow attachments and YouTube where their video is listed.

My order was placed 07/23/2020. Receive the order a couple months later. I have 4 service tickets/claims in less than 2 years. Now my "smart" bed no longer connects to Bluetooth, which means my bed is not working and stuck in the last position. I purchased the extended warranty; which is a joke. Personal Comfort is "supposed" to cover their product for the first 5 years (first 3 years without a deductible). I was told that I have to pay $200 as a service fee to get a bed fix that is less than 2 years old. Let's keep in mind I paid $9,265.42 for a bed that is always broken. Don't waste your money like I did.

When we first ordered the bed it had no padding. I called the customer service and the guy was pretty in my sights. Oh well a few days later I got a call from somebody else and they apologized for his attitude and they finally sent us the little pad in the supposed to go on top of the mattress. Still the mattress is very hard. We had bought numerous different patterns to go on the top. It is not a comfortable bed. You wake up so sore. Definitely not worth the money.