About Personal Comfort Bed
Personal Comfort® is a sister company of American National Manufacturing, Inc. and we are both owned by the same parent company. The company is steeped in a long tradition and history of building mattresses that can be personalized to meet the ever-changing demands of the body while achieving better sleep. For 40 years, American National Manufacturing has been a leading maker of sleeping surfaces in both consumer and medical markets.
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Don't bother ordering a bed, it will never arrive. I am well aware that supply chains are being affected due to Covid right now, but I've asked for an estimated shipping time twice now and both dates have passed long ago. I ordered my bed over two months ago during the President Day sale, and they're still selling the exact same model on their site. If it's not in stock and you have no idea when it's arriving, why are you still selling it? Their customer service seems friendly enough but nobody is shipping anything out. I'm unsure if they're prioritizing orders that weren't sale price, but I didn't spend $500 to get nothing in return.
Lindsey, we sympathize with you and are apologetic for what you have experienced. COVID has changed several things when it comes to shipping. Can I get your order number so I can look up order and get someone to contact you with a update.Thanks,
If you are buying from this company, please be careful of the bait and switch tactics. I was purchasing a new mattress when I realized that the price jumped $700 when putting in the online cart. I then called the company that didn’t seem to want to believe me until I provided screenshots! They then allegedly spoke amongst themselves and called back a few hours later simply saying “we couldn’t replicate the issue” and therefore would not honor their own pricing. Please be careful! I plan to also post the screenshots on other sites that allow attachments and YouTube where their video is listed.
Tom, we're sorry for what you have experienced, and we understand your frustration. This is a very weird case and is something that we have never seen before. Our prices do change from time to time to keep up with competition, so maybe this was a case where the mattress was in your cart for one price and that was the exact time our pricing of our mattresses change. Again this is a very rare case, and we apologize for the inconvenience.Sincerely
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My order was placed 07/23/2020. Receive the order a couple months later. I have 4 service tickets/claims in less than 2 years. Now my "smart" bed no longer connects to Bluetooth, which means my bed is not working and stuck in the last position. I purchased the extended warranty; which is a joke. Personal Comfort is "supposed" to cover their product for the first 5 years (first 3 years without a deductible). I was told that I have to pay $200 as a service fee to get a bed fix that is less than 2 years old. Let's keep in mind I paid $9,265.42 for a bed that is always broken. Don't waste your money like I did.
Buffie, we are sorry to hear of the issues you are having and would like to assist in resolving all of them. However we cannot locate your order in our system using the information you provided. We will need the name the order was placed under or the actual order number. Once we have located your order a Sleep Specialist will contact you immediately. Thank you for your feedback and we look forward to talking with you.Sincerely
When we first ordered the bed it had no padding. I called the customer service and the guy was pretty in my sights. Oh well a few days later I got a call from somebody else and they apologized for his attitude and they finally sent us the little pad in the supposed to go on top of the mattress. Still the mattress is very hard. We had bought numerous different patterns to go on the top. It is not a comfortable bed. You wake up so sore. Definitely not worth the money.
Thank you for that information Carmen. I will forward this to our service team and they will be reaching out to you.Thank you,
Updated on 02/14/2021: Was not able to respond to previous company response. My order number is ** shipment number **. Now I would like to hear back from the company your excuse for the unbelievable response from your many employees that we were subjected to in order to fix our bed.
Original Review: Our bed is less than a year old and the control that makes the head go up broke. The salesmen will tell you they have the best warranty. After multi phone calls we were told there was no service near us and no one could respond. They sent the part and wanted my 81 year old husband to dismantle the bed and fix it himself. We were left on our own to find someone to repair it. We live in a small town and it's not easy to find someone. For that we were give $100. Not the warranty we expected. Very sorry we bought this bed.
It looks like Megan opened up a ticket regarding this on February 15th. Please let us know if there is anything else we can do.Thank you,
Misleading and deceptive. Nothing is as expected, and they refuse to honor the return policy - adjustable bases and headboards are final sale. It is cheap and poorly designed, and the frame is already listing to one side, and the headboard is three inches higher on one side than the other due to the frame bending.
We are having management look into this review and your images. Upon first look, it does appear the headboard brackets were not installed correctly. This is what could be contributing to the issues you are having with your power base. The 120-night return policy is only for the mattress. The power base and all other accessories are non-returnable and final sale.Sincerely,
I have a Personal Comfort bed and was going to hand it down and buy myself another. I expected the same customer service and commitment to make the sale but things have changed. They no longer had my base and mattress model and had gone up several hundred on compatible. On my previous purchase the sales person was able to discount some and throw in sheets set and cover but no way this company doing anything to take the sting off the higher price. To boot they were not as lenient on financing promotion. I needed 24 months and they wouldn't budge off 12 months.
Their ads are very deceiving and mainly apply to their really top beds. When I bought the base someplace else saving 700 and was going to get a medium grade mattress from personal they would not give me 24 months so that was it for me. It's a shame that they were aware I was a returning customer and wouldn't work with me. I liked their individual attention before where they treated you based on your personal situation this the name but I couldn't get 24 month or even a gel mattress cover thrown in. So I had no choice but to go to Sleep Number where I was treated better.
Sande, we're sorry to hear that. Our prices do change throughout time, and during these unfortunate times of COVID-19, we may not have been able to come down on price like before in the past. However, our prices still beat our competitor's and we make a better number bed. Again we apologize, but we are still the better value for a number bed. Happy sleeping.Sincerely
Since sleeping on the Personal Comfort Bed I have stopped getting injections in my back for two herniated disk in my back. Setting my comfort level, and positioning my bed into a comfortable position, setting my massage I fall off to sleep all night long, waking totally rested, no aches.
That's awesome to hear Wayne. We're thrilled to hear you're getting a greats night's sleep on your new number bed. Happy sleeping.Sincerely
I purchased a bed base that is light gray on the website. When I opened the box to find a deep charcoal gray which will in no way match my decor. After being passed around I received an email, not a phone call, that under no circumstances can I return it. This was not an unreasonable request. I also purchased a bed frame and it didn’t contain the screws for the middle legs so I will need to purchase them before I can put my bed together. The frame was also bent and I used vice grips to straighten it out so that it is usable. I do not write this review lightly. This is my second bed from them and over the past ten years I have recommended them and had three people purchase one. Obviously I will no longer recommend Personal Comfort.
Hello Regan, I'm sorry to hear that you're unhappy with the color of your mattress. However, the sheets will cover that portion mattress and the deep charcoal grey will not be seen. Can you please provide me with your order number so I can locate your order and help you in resolving the issues you are having. Thanks.Sincerely
My wife & I were looking to purchase a new bed. We were comparing the Sleep Number System to the Personal Comfort System. We settled on the Personal Comfort System. Made the call and Alan gave us a price. We called back 11 days to finalize the purchase and they would not honor the quote. In fact it was $900.00 higher than what they told us. We told them we were not happy about the increase but we would be willing to meet them half way on the price. It wasn't going to be a financed purchase. They told us no thanks. They wouldn't budge. If that is how they treat potential customers, I would hate to see how they would treat you after the sale. - Barry **.
We're sorry to hear about your experience with us Barry. We have frequent sales, and prices can change after each one. After each sale, sometimes our prices can increase or decrease some. That's why we urge our customers not to wait for the next sale before purchasing. We apologize for any trouble this may have caused.Sincerely
Personal Comfort author review by Whitney Roban, Ph.D.
Personal Comfort Bed offers customized mattresses that are adjustable according to your specific needs. They have been in business since 1973 and offer their own brand of air mattresses.
Factory direct: Personal Comfort Bed offers factory direct pricing that is available across the country. They average 15% to 35% less than their competitors.
Eco-friendly: They use CertiPUR-US foam which is made without ozone depleters, PBDE flame retardants, mercury, lead or other heavy metals so it is very easy on the environment.
Free trial: Personal Comfort Bed offers a 120-night risk-free trial that lets you try the bed out for a significant period of time to determine whether it's the right bed for you.
Financing: They offer great financing options, such as 48-month payment plans that make it easy to pay off the total cost of the bed over time.
Options: They have a wide variety of options in order to fit the needs of different consumers. Their adjustable bed bases are all high quality and guaranteed.
Personal Comfort Bed Company Information
- Company Name:
- Personal Comfort
- Company Type:
- Year Founded:
- 3601 Vineland Road, Suite 5
- Postal Code:
- United States
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