Mattress Firm Reviews

Purchased a home in Pine Mountain Georgia and needed some new beds. Went to Mattress Firm in La Grange. Tracey was extremely knowledgeable and helpful. We were leaving town a few days later and he personally delivered two mattresses and frames to our home, came at the time he said he would and set up the beds for us. I give him 5 stars for his excellent customer service! Thank you, Tracey and Mattress Firm.

I wanted to thank Christopher from Mattress Firm store located on Concord Pike, Wilmington, Delaware for handling my refund. It took over a month to obtain this refund. The bed sheets from Mattress Firm were expensive and did not fit the 17-inch mattress depth. I requested a refund and during that time, Christopher attempted 2x's and he spoke with his Supervisor once to assist with the refund. I called a fourth time, speaking with Kirt from the Christiana Mattress Firm store. I was grateful to finally obtain the refund. Thank you.

I had an excellent experience at Mattress Firm in Scarsdale with Store Manager Mark **. Mark steered me in the right direction with the Tempur-Pedic Pro Adapt 2.0 with Adjustable Base. I had bought a lesser mattress a year prior, but this time around as he explained, this is an unparalleled piece of equipment by design and structure. Mark truly wants the best for your sleep needs and is extremely knowledgeable, friendly, experienced, concise and knows what's best for you. I highly recommend paying a visit to Mark and his team at Mattress Firm in Scarsdale.

The service at the Redmond Wa store was fabulous, Agent Elle, was most professional, detail oriented. 48 Hrs later, our new mattress was delivered ahead of schedule by Galache & & Luis. Again a very professional install. These Gentlemen, receive 9 for Service!

I visited the Mattress Firm in the Best of the West center. They carried the brand of split king adjustable bed I had been looking at online. Gary was very knowledgeable, helpful, and I appreciated that there were no pressure tactics used. The only downside is I can't get the bed for a little over two weeks. Their prices are very competitive with online pricing. I would recommend checking them out if you're interested in a mattress.

Very disappointed with the return process and hidden fees. The papers provided states only $149 for exchange but there is nothing about $249 fee for return. Additionally, no one tells you that when you return your mattress you, have to pay for the free gifts (pillow $175 and mattress protector $99) because they will not let you return them.

*** BEWARE *** Mattresses Firm delivered a Posturepedic Hybrid Norman mattress I purchased from their Slidell East #022017 location on 7/16/2023. The delivery was 7/18/2023. I purchased the Platinum Service option so the delivery crew came in and set up my adjustable base and unpacked the mattress and installed it atop the adjustable base. The mattress did not come with a “law tag” but instead came with a sticker placed on the bottom of the mattress that states “Removal Voids Warranty” with a QR Code. It is my understanding that this QR Code is specifically designed by Mattress Firm for warranty purposes. When I submitted my claim for a structural failure of the springs along with the requested photos, they immediately denied my claim stating there was as no “law tag” so they could no longer assist me and closed my case.

This should be a ZERO star review for UNACCEPTABLE SERVICE. I ordered a $1,500 Sealy HD Premium Queen mattress last week. It was scheduled for delivery Sunday and nobody showed up, yet the delivery team lied and claimed they did. It was rescheduled for Wednesday. After waiting around a second time, the crew finally arrived only to bring the completely WRONG mattress. I took TWO days off of work for these deliveries. I have been forced to sleep on my couch for weeks and desperately needed this bed. Their pathetic attempt at a resolution was to offer me a couple of free pillows as if that makes up for a missing $1,500 bed and weeks of back pain.

Excellent communication, friendly interaction, respectful and competent actions by Debralee at the Lebanon/Quentin, Pennsylvania business location. Positive, thorough, kind, and helpful.

Read the fine print. Don’t buy a used mattress on “clearance” that you can’t return. If you buy online, You won’t be able to get in touch with them online. The store won’t talk to you. Your disputed transaction will be denied. They are very practiced at deception.

So shady! Yes they tell you clearance items do not have a warranty but what remains unclear until you thoroughly read the receipt (my bad) is that clearance items are used. Mattress Firm sales people are the new used car salesmen. Shady practices, high pressure tactics and NO customer service. Yeah I should have read the receipt much earlier and definitely before the mattress with no warranty was delivered but when I discovered I was stuck with a lumpy misshapen mattress and the person who sold it to me couldn't be bothered to return a phone call, well I thought I better submit this review. Oh and how do they have the nerve to advertise a 4.8 rating? Based on what numbers? Hopefully this knocks that self proclaimed rating down a notch and educates future consumers that clearance means used and don't think you got a good deal.

I purchased a mattress 9/2025. I am disabled and I spent a lot of time with an online representative who highly recommended the mattress I purchased because of my physical limitations. Within a couple of months the top fabric had separated from the rest of the mattress. It makes it very hard for me to change positions without getting stuck. It’s absolutely horrible. I tried to have it replaced and they recently denied my claim saying it’s normal wear. The original sales women assured me that the mattress was covered for 10yrs and replacement is very easy if needed.

When I purchased my mattress, I explained very clearly that I was looking for a mattress that provided both support and pressure relief, and I specifically mentioned that I had heard good things about Saatva mattresses. I was advised that the Beautyrest PressureSmart Hybrid Firm would provide a very similar experience and that it would likely become more comfortable over time as it broke in. Unfortunately, that was not my experience.

Mattress Firm in Rome, Ga has the worst knowledgeable sales persons ever. I told the girl what I wanted and she sold me the opposite. A box spring and mattress so high that I now I have a pulled groin muscle from trying to get onto the bed. I will never shop Mattress Firm again. And to return the products will cost near half what I've already paid. Very poor place to buy from. They are only out for their commission - not the good of the customer.

Rob at Port Jeff Station location assisted us in picking the perfect mattress for our needs. Very friendly, no pressure, all discounts we were eligible for applied, Great asset to the company.