Sleepy's

Bought a mattress some years ago, but is still under warranty. Mattress is so uncomfortable. My wife now sees a chiropractor. Mattress sinks in middle and sags on the sides. Sags so bad that a few months ago I fell off bed. I too was sold a piece of string for amazing low price of just $24.95. After over a month of putting in a claim I called up to see what is hold up. I was told I was denied a claim, but can have a 20 percent discount off next mattress I buy from them. When buying mattress, yes I was sold the bill of goods by salesman, “Any problems, no worries, you have warranty. We stand behind our product.” Seems like they hide behind product or when too many bad reviews they change their name.

My husband talked me out of a Sealy. Wanted to try the mattresses from Sleepy's. I worked at Sealy and knew what and how they were made. My son bought a TempurPedic. So I said ok. We bought it in late 2015. We have turned this mattress 4 different ways. All you can see is the middle. It is just crap. We don't have money to throw away like this. We took two back as I told my husband some people take shortcuts in making mattresses every day. So we kept number 3 thinking we had no recourse. I dread every night getting in that bed. My back just kills me. I try piling on some blankets for help.

About 6 years ago, I purchased Sleepy's exclusive brand that worked with a machine they tested my body on. This mattress cost me almost $6K. They don't seem to even carry this and I only know the brand started with an R. I bought it for its lifetime warranty. 6 years later the bed has very deep ruts and no edge support. I literally roll off the edges. I cannot even find the mattress company name to make a claim. I can't believe I bought this now for its lifetime warranty and I can't find anything about this mattress sold exclusively by Sleepy's. I wanted to buy a really good mattress because I am bedridden. Plus I now have no money to replace it and it was Harrington. Expensive for the piece of crap I am sleeping in only 6 years into a lifetime warranty.

Bought $1800 Serta Perfect Sleeper in 9/2016. Within 2 months the mattress was sagging and super uncomfortable. I tried to ignore it, but at 6 months I wanted to throw it out. Sleepy's was sold to Mattress Firm so when I called to talk about warranty options I was told they wouldn't help me, I had to contact Serta. The warranty options were to pay $45 for a do it yourself "test kit" or $70 for a person to come out and test the bed.

The first mattress I bought at Sleepy's years ago was exceptional so when I needed a new one I bought it there. I got the top of the line (over $2500.00) Simmons Beauty Rest Plush Legend. Now less than 4 years later it's like sleeping in a hammock. I lie on this bed for only a few hours and my back hurts. I wake up nearly crippled with back pain. I got the same scam warranty info. Pay an inspector to come look at the mattress but not allow the customer to really show them the problem.

Four months ago my boyfriend and I attended the blowout sale where Mattress Firm was taking over Sleepy's. We received a $400 discount on a mattress that was originally $1049, a Sealy's Queen Deveraux cf. At no time did the sales associate verbalize to us that this would be a final sale, that if we had a problem that we would be stuck with no help. We basically remove the floor model for them for $699. The mattress is now complete dilapidated on my boyfriend's side and he can't sleep. Neither Sleepy's nor Sealy's who I waited an hour on hold for to speak with the representative, give me any other option other than to put a mattress topper.

I purchased a king size mattress and over time it became very lumpy and piled in the middle. I called Sleepy's, and they sent out a mattress monitor, at their cost, to examine the mattress. Sure enough it was defective and I was given a credit toward new mattress. I went back and got another mattress, different brand, it was priced higher and I paid the difference. Now, in a much shorter period of time the same defect is occurring, mattress is full of lumps and bumps and hills and dents on sides.

I purchased a Stearns and Foster Mattress in 2013. In Connecticut Mattress Firm bought all the Sleepy's stores and Mattress Firm is not handling warranties for items sold by Sleepy's and referred me to the manufacturer. I sent them all requested photos, invoice and they declined saying that from the pictures they can't see any defect. It should be my job to deal with the manufacturer at all. I am really disappointed about the quality of the mattress, I paid $1700 for junk. The mattress has several sags where my wife and I sleep, the center of this king size mattress has a hill, if I lay there, I roll back down to the sagged area. I wake up with pains and aches every morning. I hope Sleepy's reading this and they care about their good name.

I purchased a Serta mattress from Sleepy's 10 months ago. It is a memory foam mattress. Last month the entire top portion of the mattress started shifting across from the lower portion within the overall covering. I understand that sometimes a bad product gets through, could glue coming lose or something like that. Not a big deal.

I paid top dollar for this mattress in December 2015 so it's well over a year. This mattress sags and I can feel the movements when my spouse gets in. It felt much better in store. If I want to change positions I literally have to try and sit up to move. Now I'm stuck. I'll do more research next time. Any suggestions?