Sleepy's

Purchase made 4/15. Complained in telephone call Nov 2016 mattress sagging on one side. Was told to turn mattress. Turned 3x. I now almost roll off the side originally placed on husband's side. Mattress so flattened on the one side (memory foam not remembering) it appears to be larger than the adjustable base. Complaints online. Sleepy's reviews claim a charge is made to have it inspected. If the claim not denied you are forced to buy the same cost mattress... the same type of mattress. We are retired seniors not able to deal with this. I financed mattress. Am paying at least another year... almost 5000. Please help!.

So there I am looking to buy a mattress and the salesman sells me a mattress because they want to get rid of Tempur-Pedic. Since Mattress Firm took over, they have stopped carrying Tempur-Pedic. Now I cannot exchange or file a claim with them and get it replaced. I am going to sue their stupid ** and try to get my money back from those thieving crooks. I tell them I am a hot-sleeper and they say this is fine. I think they are closed because of the name change and someone telling me that.

I purchased a Posturepedic queen mattress set from Sleepy's in October 2015 for my son's room for $852. The mattress set is only used when he is home for holidays. He has stated in the past that the mattress seemed to sag. When he came home for Thanksgiving weekend, he said the mattress was sagging and his back was hurting. When I turned the mattress on its side, the mattress seemed flimsy and very light. I feel that this is not the same mattress that I laid on when I went to the store to purchase the mattress set. I feel like I was scammed and I will never return to Sleepy's/Mattress Firm.

Bought a mattress some years ago, but is still under warranty. Mattress is so uncomfortable. My wife now sees a chiropractor. Mattress sinks in middle and sags on the sides. Sags so bad that a few months ago I fell off bed. I too was sold a piece of string for amazing low price of just $24.95. After over a month of putting in a claim I called up to see what is hold up. I was told I was denied a claim, but can have a 20 percent discount off next mattress I buy from them. When buying mattress, yes I was sold the bill of goods by salesman, “Any problems, no worries, you have warranty. We stand behind our product.” Seems like they hide behind product or when too many bad reviews they change their name.

My husband talked me out of a Sealy. Wanted to try the mattresses from Sleepy's. I worked at Sealy and knew what and how they were made. My son bought a TempurPedic. So I said ok. We bought it in late 2015. We have turned this mattress 4 different ways. All you can see is the middle. It is just crap. We don't have money to throw away like this. We took two back as I told my husband some people take shortcuts in making mattresses every day. So we kept number 3 thinking we had no recourse. I dread every night getting in that bed. My back just kills me. I try piling on some blankets for help.

About 6 years ago, I purchased Sleepy's exclusive brand that worked with a machine they tested my body on. This mattress cost me almost $6K. They don't seem to even carry this and I only know the brand started with an R. I bought it for its lifetime warranty. 6 years later the bed has very deep ruts and no edge support. I literally roll off the edges. I cannot even find the mattress company name to make a claim. I can't believe I bought this now for its lifetime warranty and I can't find anything about this mattress sold exclusively by Sleepy's. I wanted to buy a really good mattress because I am bedridden. Plus I now have no money to replace it and it was Harrington. Expensive for the piece of crap I am sleeping in only 6 years into a lifetime warranty.

Bought $1800 Serta Perfect Sleeper in 9/2016. Within 2 months the mattress was sagging and super uncomfortable. I tried to ignore it, but at 6 months I wanted to throw it out. Sleepy's was sold to Mattress Firm so when I called to talk about warranty options I was told they wouldn't help me, I had to contact Serta. The warranty options were to pay $45 for a do it yourself "test kit" or $70 for a person to come out and test the bed.

The first mattress I bought at Sleepy's years ago was exceptional so when I needed a new one I bought it there. I got the top of the line (over $2500.00) Simmons Beauty Rest Plush Legend. Now less than 4 years later it's like sleeping in a hammock. I lie on this bed for only a few hours and my back hurts. I wake up nearly crippled with back pain. I got the same scam warranty info. Pay an inspector to come look at the mattress but not allow the customer to really show them the problem.

Four months ago my boyfriend and I attended the blowout sale where Mattress Firm was taking over Sleepy's. We received a $400 discount on a mattress that was originally $1049, a Sealy's Queen Deveraux cf. At no time did the sales associate verbalize to us that this would be a final sale, that if we had a problem that we would be stuck with no help. We basically remove the floor model for them for $699. The mattress is now complete dilapidated on my boyfriend's side and he can't sleep. Neither Sleepy's nor Sealy's who I waited an hour on hold for to speak with the representative, give me any other option other than to put a mattress topper.

I purchased a king size mattress and over time it became very lumpy and piled in the middle. I called Sleepy's, and they sent out a mattress monitor, at their cost, to examine the mattress. Sure enough it was defective and I was given a credit toward new mattress. I went back and got another mattress, different brand, it was priced higher and I paid the difference. Now, in a much shorter period of time the same defect is occurring, mattress is full of lumps and bumps and hills and dents on sides.

I purchased a Stearns and Foster Mattress in 2013. In Connecticut Mattress Firm bought all the Sleepy's stores and Mattress Firm is not handling warranties for items sold by Sleepy's and referred me to the manufacturer. I sent them all requested photos, invoice and they declined saying that from the pictures they can't see any defect. It should be my job to deal with the manufacturer at all. I am really disappointed about the quality of the mattress, I paid $1700 for junk. The mattress has several sags where my wife and I sleep, the center of this king size mattress has a hill, if I lay there, I roll back down to the sagged area. I wake up with pains and aches every morning. I hope Sleepy's reading this and they care about their good name.

I purchased a Serta mattress from Sleepy's 10 months ago. It is a memory foam mattress. Last month the entire top portion of the mattress started shifting across from the lower portion within the overall covering. I understand that sometimes a bad product gets through, could glue coming lose or something like that. Not a big deal.

I paid top dollar for this mattress in December 2015 so it's well over a year. This mattress sags and I can feel the movements when my spouse gets in. It felt much better in store. If I want to change positions I literally have to try and sit up to move. Now I'm stuck. I'll do more research next time. Any suggestions?

I purchased a iSeries pillow top mattress from Sleepy's. I was very careful and particular about my purchase because mattresses are very expensive and I have corrective spine surgery. Unfortunately the mattress is dipping/caving in from the center of the bed and it is making my already existing back pain even more excruciating. What's worse is that my fiancee is 6 months pregnant and she is going through the same misery. I contacted the warranty and they said the defect in pillow tops must be 1 1/2 inch in visibility and their inspectors cannot touch or lay on the mattress due to sanitary concerns (understandably). Unfortunately, it is almost IMPOSSIBLE for you to see a 1 1/2 inch depression on a pillow top!

Me and my husband purchased a Laura Ashley mattress, 2 months after purchasing it started to sag. There is a gigantic dip. We put a claim in and was sent a "self inspection kit" which now sells for $24.99 JUST TO PUT A CLAIM IN. It's a string and a piece of cardboard. After I followed instructions and submitted my pictures, we had to wait close to a month for a response. I was SO anxious to get a new mattress during this brutal weight, my husband wakes up with severe back pain and I am pregnant. I had personal issues myself waking up. We finally got a response which said we were denied! I COULDN'T BELIEVE IT!

We bought what we thought was a good mattress - when it arrived it wasn't like it the store (we figured those were broken in more). Now two years in and we can't get a good night's sleep. We were sent the testing kit and of course denied. We can't talk about comfort or feel (which is what the problems are if your mattress is bad). This is not a dip or a bump in the mattress. It is broken down. The memory foam doesn't remember. It is a horrible mess. How do I go about using the warranty they pushed so hard when you're buying but no one can figure out how to use? I'm certain that I can't be the only person who has had issues with the Phenom bed purchased in late 2014. Why can't anyone help me?

We contacted Sleepy's about warranty because the mattress is sagging badly. The company you have to deal with for the beginning of the warranty is ok then it gets transferred to Sleepy's. When Sleepy's reviewed the claim they refuse to cover the mattress because of staining. I bought the $100 plus cover they said to buy to safeguard the mattress. What good is that when it doesn't do what they claim and now the mattress has a stain. I will never deal with Sleepy's ever again and I warn people about how they con you into buying covers for your mattress that even though they say "the cover will safeguard the mattress against staining" it doesn't and they will not stand behind the products they sell. My mattress is only a couple of years old. Nothing like flushing $1100 down the drain. I'm very unsatisfied with the way they handled my claim.

In 2014 we purchased our Mattress from Sleepy's. After just a few months, the mattress was caving in, my back was killing me! I called and they gave me such a hard time about it. First they sent this home test kit that I had to measure with a string and take pics. I refused to do that and demanded someone come to my home. Sure enough, the mattress was defective. They told me they would replace it with the same bed, and I told them no, because I don't want the same problem to happen again. I went from store to store trying to find a SIMPLE solution to a very annoying problem. My sons bed is from 1800mattress and we have had this since 2006 and it is still the best mattress in our house. I also was told I could not downgrade. I had to spend the same or MORE on my replacement mattress.

I bought a mattress and financed it many months ago. Then on 11/18/16 I ordered 3 mattress protectors which totaled 317.83. I was given the full protector but the two queen size protectors were to be mailed. I waited week after week and when I called I was told by Jason in the Ossining, NY store that the protectors were back ordered over and over again. When I called on 1/30/17, I was told there was another delay. I told him I wanted a full refund which he told me totaled $223.33. He said the money would be refunded to the visa card that I had used. I waited for the refund with no avail.

We purchased a few beds from Sleepy's (aka Mattress Firm). The first bed was not the same as it was in the store - so they allowed me to exchange it. The new bed was delivered just this past weekend on Feb 18th. Since sleeping in the bed my sister has woken up with bites all over her back neck and sides. She tried emailing and calling them but has yet to get someone to return her calls/emails (today is 2/23).

I bought mattress about a year ago and I am already having problems with the mattress due to sagging and improper frame support. I suggest to save the headache and never do business with this company, because of the unfair hospitality to the consumer and or customer. The day of purchase the salesman started off nice, very gentle and calm. After I got qualified for $3k credit he started to get more aggressive and continued to push a bed close to that amount and told me everything that I needed in a bed, from great back support to shoulder and hip support. After the purchase the salesman got more aggressive because he had already made the sale and provided little information about the warranty.

I purchased a mattress & box spring from Sleepy's just over a year ago. Our new bed creaked all the time. After 8 months, it the box spring broke. Wood broke all the way through and ripped right through the outer coating. I e-mailed and they said I would have to have it inspected. $24.95 for the self inspection fee and $39.95 for the Vendor inspection fee. I paid over $1200 for the set and now they wanted $65 for an inspection to find out their product was crap? Absolutely ridiculous! I responded asking if those fees would be returned to me if the box spring was found to be defective. I never heard anything back. I had to purchase another box spring! I, obviously, went somewhere else and will NEVER go to a Sleepy's or whatever they're calling themselves these days again!!!

I went to Sleepy's six months ago to purchased a mattress. The sales lady who helped us was very nice, she recommended a Laura Ashley mattress promising us that the mattress will remain semi-firm for years to come. Now six months later one side of the mattress sinks in when minimal weight is applied. We have already been through the grueling process of trying to receive our promised warranty as per the sales woman who stated "any issues with your mattress Sleepy's will rectify it", to which our problem was not solved.

Me and my wife have got our mattress almost 2 years ago and already have 1 in. indentation marks in our mattress, and the springs are digging into our backs. Sleepy's will not give me a new mattress or credit towards another one until the indentation goes below 1 1/2 in and hurts us more. THIS IS HORRIBLE AND NOT GOOD BUSINESS.

Purchased a nice mattress, box spring and frame or so I thought from Sleepy's. Within a week returned two mattresses because of SINKING. When we received the 3rd mattress, it seemed good. Six months later my husband was in the hospital for four months. When he returned home he complained he was sleeping in a big dip. After losing 45 lbs he really had a hard time moving around with such a sinkhole where he sleeps. Unfortunately I did not buy a warranty for this mattress but I will say I feel cheated with this purchase that's not even a year old!

In February 2016 we purchased a bed for our son from Sleepy's. We do so after having a bad experience previously with Sleepy's when we purchased a bed for our other son (we had to have the bed replaced twice due to sagging). Unfortunately, the bed we purchased in February 2016 began to show the same poor quality as the previous one we purchased (sagging). We filed a warranty claim with Sleepy's and the mattress marshal came out and confirmed for us that the bed was sagging both in the middle and the sides. Over a month goes by and no word from Sleepy's about replacing the mattress. I called Sleepy's last week and after waiting for 30 minutes finally got to speak to a customer service rep.

I purchased a mattress in 2008. It is said mattresses have warranty for 10-15 years but now when I call and tell Sleepy's about the mattress being sagged and not usable, they tell me they can't help at all just because there is a very small tear on one side of the mattress even the mattress is very clean and pristine condition (since I kept the mattress covering on it all these years). I would like to get the mattress replaced but they completely shut me down on the call. Talking to the supervisor was also not useful at all.

We bought a "Kristen" model queen sized mattress from Sleepy's exactly 1 year ago for $2,500. Within 2 months, one side of the mattress started sinking. I have a sensitive back (that's why we decided to invest that much in a mattress) so I switched sides with my wife. 1 month later, she was complaining too. At this point, we are 3 months into our purchase. We got in touch with the store and they said they do not accept returns after a mattress has been delivered. In fact, we were told "you should have tried the mattress when we delivered it, that's the only time we would accept a return". So to summarize: Defective product for $2,500 that didn't last a few months + dismal customer service + they did not accept a return. If you are shopping for a mattress, I would strongly urge you to look somewhere else, don't take a risk with Sleepy's - it could cost you a lot of money and daily back pain.

In 2011, we purchased mattresses and box springs. Over the weekend, I noticed that one of the box springs was slanted to the side and the lats/wood supports were cracked and broken. We had no problem with the corporate office and local store in West Hempstead. However, when the delivery man came to make the exchange, he noted that there were stains on the side of the box spring, and stains would void a warranty. Although the transaction required authorization, my question becomes, if the frames break and supports wear after normal use, how do stains void a warranty if it did not cause the problem? Also, my king mattress is sagging - that should not be. The full mattress is also sagging. You are getting four stars because of the service - You would get 2 stars because of the product. These were not cheap bedding in terms of price.

In December of 2015 I purchased a mattress, adjustable base and 5-year extended warranty. I noticed the mattress had a hump in the center. I was told I could get a replacement under the 120 Warranty, but when I made the attempt I was told, "Oh no that mattress is not covered." In addition there is a problem with the base. I made several attempts through the year and have been sent from this place to that place, but my issues have yet to be resolved. If I file a complaint, it is closed within minutes with no resolution. I have sent pictures, made calls and waited and waited and waited, I'm tired of waiting. The last technician came out in July and said I would hear from someone within 48 hours, that never happened.