Sleep Number Reviews

You guys are awesome, continue to have excellent customer service and bend over backwards to help your customers. Thank you.

I've done some other beds and I wanted to see how the Sleep Number bed was for myself. Their salesperson was awesome and really knowledgeable. In fact, there was another couple that was also buying their bed and I sat there as he was explaining to them, then he would include me for any information or questions that I had. It was a real good experience. I couldn't afford the adjustable base, though, so that'll be for another purchase. The two delivery guys were awesome too. They were spot on, courteous, quick and explained how to set everything up. They gave me all the information. Now I have the Sleep Number bed and I get to adjust it up or down. If I had a rough day like before when my back broke, I can dial it back or up if I want it a little bit firmer. It's a pretty good bed and I'm real happy with it.

My old mattress was about 14 years old. I've got a bad back and have screws in it, so I like a firm mattress but my wife likes it soft. I figured the best way to go would be to check out the Sleep Number. So I checked it out, got the information about it, and we wound up purchasing. I bought the mattress and two memory foam pillows. The sales staff that we talked to was very polite. Not very knowledgeable because she was new, and unfortunately, she was the only one in the store, but she gave it her best shot so I had no complaints against her. I wish she was a little more informative, but she told me enough about the bed that I decided to go ahead and get one. So far, we like it and I'm very happy with the product. Very nice experience.

Thank you for having such a wonderful website with the chat function and of course... My sleep Bed rocks!

We purchased a Sleep Number King with Flex Fit 1 base and it is terrible. We have not been comfortable on it since day one. When we purchased the bed, we the salesperson added features we did not ask for, and told us just to call within 100 days and we will be refunded. He told us that we had 100 night for 100% refund on our entire purchase. When the bed was delivered, the delivery guys told us we had 100 nights for 100% refund on our purchase. When we called to return the bed, the lady said we had to keep the bed a minimum of 30 days and our purchase was 100% refundable.

I made the investment in myself by buying my sleep number king size bed 4 1/2 yrs ago. Best investment ever--don't keep replacing your bed or waking up with backaches every day. I am able to raise my legs and my head and set the comfort to my level. I have not had a bad night since and will never give up my bed unless I buy a new sleep number with the cool pad on it!!

My wife wanted the Sleep Number bed because her back was bugging her. The adjustable side of the bed definitely helps. Our experience, overall, was very good.

I got the mattress with the adjustable base from Sleep Number and I'm satisfied with its quality. The sales reps were great and very informative. The delivery came ahead of time and they explained everything very thoroughly to me.

I am pleasantly surprised that "Sleep Number" is sending me a replacement remote. Katie was very friendly & accommodating. I love my bed!

I have purchased 3 sheets of the Sleep Number sheets because the fit is great. Every single set I have had has ripped after 6 months. When I say 6 months keep in mind I do alternate the sheet sets so basically 3 months of use. I have contacted Sleep Number and have just been told 'Sorry, there is nothing we can do for you.' I have searched reviews on the sheets and it seems I am not the only one with the same problem. Buyer Beware!!!

We were looking for a new bed and read somewhere that Sleep Number was a good bed. I did some checking and found that it was one of the better beds out there so we purchased the mattress, pillows and the base. Their sales reps were positive and answered the questions we had. The quality of their products is good. We sleep well on it.

We were looking for a bed and happened to stop in the store in the Loop, and the Sleep Number was like what we thought. The sales professionals were helpful and knew what they were doing. It was a good experience with knowledgeable people, and it was easy as far as there weren't any extra things we had to do. We just purchased, ordered and the rest of it was done.

I was tired of sleeping on a standard bed and I wanted something different. Sleep Number bed looked interesting and I just decided to give it a try. I ordered the bed, the base, and the headboard. The sales representative I spoke with was very knowledgeable, straightforward and good, overall. The delivery team is excellent and on time. They set it up right away and gave me a breakdown how it works. Everything was excellent. Since I've started using Sleep Number, the experience has been nothing but terrific and great. I have no complaints on the bed. It's a really good investment and I don't think I'll buy another bed other than Sleep Number.

We've had our bed for 3 years and love it. I keep mine soft to the point of feeling cuddled and my hubby likes his firm since he sleeps on his back. One of the best items we went out and bought together. Plus there was no push to buy and to try many of them. It was already a given though since we first experienced one while we were on vacation and the hotel had one. A week sleeping on one made us sure to get one of our own.

We've been talking about buying a Sleep Number for a few years. I'm pregnant again and when I'm pregnant I get sick. I cough a lot and I can't sleep on a flat surface and when I try to prop myself up with pillows my neck hurts so this time around I wanted to be able to sleep in comfort, so I purchased a Sleep Number. We purchased the p5. We did the base, but we got the one that has the two adjustable heads. We also got a sheet set with it as well. My husband loves reading in bed so it's nice to be able to move the head up and sit upright while reading in bed. We also have different tastes in beds in terms of the firmness. I like firmer and he likes a little bit softer, so it meets both of our needs.

My wife and I have very different thoughts and requirements when it comes to sleeping and we couldn’t think of something that would meet both her request for a softer bed and my request for a harder bed. We didn’t see anything that would really make it work and that’s why we went to Sleep Number. Aside from the mattress, we each got a pillow and also got the base, headboard, mounts, extra legs, and a mattress tent.

The only problem that we had with Sleep Number was when we did the credit and we did the 0% financing. The rep accidentally ran it through my husband's social security number instead of mine. I wasn't mad about it. It was the fact that it came back denied and we had to re-run it. But as far as sales, they were wonderful. They answered all of our questions and followed up with a couple of postcards making sure that we're enjoying our bed. The delivery people were also wonderful. They came on time, were in and out very quickly, and were efficient and clean. One was training the other and they both were very professional and polite.

Mattress replacement. Adrian was very helpful on the chat and she was able to complete my order and diagnose the problem.

We had a Sleep Number bed that was dated so it's time for a new one and we've got it now for about 8 years. We bought some additional beddings recently and their sales professionals were wonderful. My wife received the delivery and told me everything was fine. Our Sleep Number purchase has been a good product.

We bought the bed in January and tried to get it registered but never received an email to activate SleepIQ. I chatted with Adrian and he was able to help me activate my account. It was a lot easier than I thought... Thank you. Now to try it out!

The person who answered me through the chat interface was helpful and patient. I was hoping to find a lighter insert to convert my winter perfect comforter (currently full size, half extra weight down, half lightweight down alternative) into a summer comforter by getting an extra light insert in down alternative (and possibly a light down)... I learned that there are only Queen and King sizes now and that ultra-light is no longer available. The chat saved me some time, helped me find the information I was looking for on your website, and allowed me to get clear answers to my questions. The employee was courteous and helpful. Thank you.

We had another Sleep Number bed that we'd had for 12 or 13 years and we really liked it. So we wanted to have another one and we got the adjustable base, the headboard where the top of the bed that goes up and the mattress. The sales professional was very attentive to all of our questions, gave us an opportunity to try out several different things, was there to show us how the adjustable part of the frame worked and was all around great. The delivery team was timely, very respectful, and took care of everything so the delivery was great. I really appreciated that the store manager herself did follow up to be sure that we were very happy, and if there were any problems, what she could do to correct them. And there were no problems but it was nice to have that follow-up. So far, we love our purchase and are very happy with the experience. Should we need a bed in the future, we would absolutely go back to the same Sleep Number store.

I had a positive experience ordering sheets in Chat. Adrian helped and was responsive to all my questions. I do want to say the website is difficult to manage and not user-friendly.

Sleep Number sounded like something my husband and I needed for our backs so we purchased the bed, a set of sheets and a mattress cover. We like the quality of the bed. The people from Sleep Number were all great. We scheduled delivery, and they came and set up the bed. However, I was not happy with the bank that we went to for the credit. I have a 2-year no-interest credit card with the bank and I've made a payment with them but they keep calling me everyday telling me that I need to pay. It's horrible.

We needed a new bed. We purchased a Sleep Number with a memory foam top and also a bedding. The sales rep was very professional and positive. We like the quality of the bed.

I suffer from severe degenerative disc disease and Fibromyalgia and Lupus. For far too MANY years I dreaded bedtime because I was sleeping on the couch because our bed was worse than the couch! I orders Sleep Number Bed from QVC and finally look forward to bedtime! I suffer from very bad insomnia and the sleep I do get is so VERY important! My Sleep Number Bed assures me that I can get quality sleep even if I don't get many hours of sleep! I'll never sleep on anything else! I've become quite the BED SNOB! LOL.

We've had our Sleep Number bed for one year and for the most part, we are happy with the Sleep Comfort. We have a split top king and we are very unhappy about the gap where the split is. It is a huge gap - looks much larger than we observed in the store. The other great disappointment is the quality of the sheets. We purchased 2 sets of split top sheets. The first pair started tearing within a couple days of owning the bed. In addition, the pillow case was coming apart at the seam. We called and they happily sent us a new pair of sheets and even told us to keep the set that was "defective". Unfortunately DEFECTIVE is the word for Sleep Number Sheets. All 3 sets of sheets AND the mattress pad have started to tear apart at the location where the split top ends. There is no excuse for this.

My wife and I visited the store in Peachtree City GA. We thoroughly enjoyed the experience. The store staff were very helpful and accommodating. Buying my second Sleep Number bed was just as enjoyable as the first experience.

My boyfriend had a Sleep Number and then we split up. I couldn’t go away from it and I was too spoiled by it so I bought one. I went to the South County store. I’m only 22 years old so I look young and they look at me like I'm young so I can’t afford it. The sales rep was extremely rude so I didn’t purchase it from that store. I went to the store in West County and I purchased the Sleep Number mattress from there. The sales rep there was great - as soon as I came in there was a Hi and a smile on his face. However, I literally paid $60 more in taxes. The previous rep was horrible and I will never ever go back to that store in South County, which sucks because I pay higher taxes in a different county, and it’s not fair to me. But the product is really great.

Not worth the investment. For $3,751.92 we bought a king size Sleep Number bed only 4 years ago and the pillow top has developed sags where we sleep. We spend half of the year in Florida so this bed is not even slept in during that period. It is extremely uncomfortable at this point. I would think that with the very little time that this bed has been used it must be defective. The store told me that it was because the setting was too high. Nowhere in the company's literature does it say that firm settings will damage the pillow top! Why do they have high settings 80, 90, 100 if it damages the top?

This is the second Sleep Number bed I've owned - ex-wife still has the first one. As a disabled person with severe back issues the Sleep Number is fantastic for my back and frankly the only reason I rest at night. It supports the entire body without causing the typical pressure issues, hips, shoulders are supported and yet allows freedom of movement with extra pain. I've tried those memory foam mattresses before and they just are NOT nearly as comfortable. Sleep Number beds do not hold the body heat and stay cool while you sleep which is a huge plus in my book too. When I upgrade it will be to the newest model that can adjust then head and hopefully the feet too. But for now I am very happy with the bed I have. Worth every penny spent to be able to sleep and wake without so much pain.

My Sleep Number bed has sincerely changed my life. I have Rheumatoid Arthritis, Fibromyalgia and 5 herniated discs in my back. After sleeping on the sofa for years I can fondly enjoy a bed again.

It's the best bed we have ever slept on. If you want a stiff bed one night then a soft bed the next you can do it. My wife has a broken neck. She can not sleep well in any other beds but the Sleep Number. The add-on that you adjust the tempter on both sides is great. I am get hot when I sleep. I have my side cool and do not sweat. My wife like it hot and she has her side hot. Our kids 5 and 7 only want to sleep on our bed. I love the bed.

We have had 2 Sleep Number beds in the past 30 years! Love them. Now all of our family has them. Our 2 grown kids and my mother. We are all sold on them. I have had multiple surgeries requiring much bed time. If I had not had my bed, my body would not have been nearly as comfortable. It is so easy to adjust. Plus it is easy to move since it is not heavy. We have used customer service a couple of times. They are always very helpful. I have recommended these beds to many people. Several have purchased them and been very pleased.

A year ago, my wife and I were in need of a new mattress. We had heard Sleep Number beds were good, but to be honest, I wondered if it would really be worth the money - because it is more than I have ever spent for a new bed. However, a year into it, I believe it was a really worthwhile investment. I have never had such good sleep since being married. We found out that my wife likes her "side" to be at 85 and I like mine at 35 - no wonder we could never find a mattress to make us both happy. In the Sleep Number bed, we have that. I am a pastor, and at a wedding, when asked what advice to give a new couple... I told them get a Sleep Number bed as soon as you can afford one!

Walked in one day and was greeted by Royce. Royce was great. Bought a bed. The delivery process needs improvement. I still do not have my bed. Delivery never came the first scheduled time, rescheduled for two weeks later, May 27, 2016.

Our bed is defective. We had several new parts shipped to us but in the meantime of going back and forth, our warranty expired so now we are stuck with this bed. When we were at the Sleep Number store in Des Moines, IA, looking to buy one, the showroom floor model had the same problem but we were told it was just because it was the floor model and the new bed would be just fine. They were wrong. The right side of the bed does not hold its sleep number and is not the number which is indicated. It always lays lower than the left side even when it is at the same sleep number setting! It feels like you're going to fall off. Again we have complained but all the parts replaced did not help. This model we purchased was actually more expensive than the next model down but was on sale. The salespeople even commented that they usually do not put this model on sale! I have a feeling it is because these are defective!

My husband and I have had a Sleep Number bed for many years. At the time we originally purchased our bed, the only way to get a king size where the two sides could adjust independently, was to buy two twin extra-long mattresses. We did that and then used bungee cord to hold our two beds together. Not an optimal situation but worked for us. I have severe back issues and needed a very firm surface while my husband has health issues that require him to have a softer version. Our new mattress is wonderful. We finally have one mattress with each side adjustable for firmness and each head can be independently moved. This is just what we needed. My husband's health issues need his head elevated while he sleeps and I need mine flat. We have the best possible bed for us in every way. I would recommend a Sleep Number bed to anyone and especially to those who have health issues. It's well worth the cost.

We bought a Sleep Number bed in Independence MO at the Independence Mall about 10 years ago. We have since moved to Texas. About a year ago our bed would not inflate... we checked everything we knew how to. We are lost as what to do. Our warranty I am sure is up. I would like to get rid of the bed but my husband said we paid too much to throw it away... it was so much more 10 years ago than today. What can we do??? All I have is the manual... no info on account.

This is in regards to a purchase made at the sheep Number store: Shops @ Pembroke Gardens, 14541 SW 5th St. Pembroke Pines. The issues relates to first not getting everything the sales associate promised. His exact statement was that I was to get everything that he showed me and I quote "You get everything that you see here." What I shown to me was headboard, frame for the bed, mattress and controllers for the bed. Unfortunately I was not at home when delivery was made. I got home late that night. I called the first chance I got on the very next day expressing my disappointment and the fact that I felt misled by the salesman **. The company's way of rectifying the issue was to offer to sell me a headboard and a frame for additional 1,400+. Of course I said no. Why would I knowingly, spend $4,000.00 on a bed without a headboard and a frame. Simply put I wouldn't.

I never got the rails for the inside of the mattress. I call support and told them the issue. What I got is a whole new bed. I did not get the foam rails. Without those, the bed is worthless. They took my money but have failed to get me all of the parts to make this bed complete. And they still act dumb and stupid with enough apologetic crap to make me sick. STOP APOLOGIZING and get me the goddamned rails...

I had wanted a Sleep Number bed for quite a while and got one for my birthday in March. I absolutely love it! I got the I8. Well worth the money.

My husband and I purchased a Queen Sleep Number adjustable bed in 2012 for about $2,800 and then a top of the line King Bed last year for around $7,600. We have the Queen in our main home and the other in our Vacation home. We had been very satisfied with our Queen bed and enjoyed use of it the 75% of the time we were home. For the last few months we noticed it sagging badly and losing shape. Body indents staying and the cover was losing elasticity. I called the customer service number and spoke to three different people, trying to understand why this was happening. They explained that the bed will lose its elasticity and the foam will need to be replaced every few years. Boy, I wish the salesman mentioned this, as a matter of fact it was sold as a 20-year warranty and we shouldn't have any big issues. Hence the cost.

I love my Sleep Number bed. I have had a chronic nerve disease for 30 years and have had problems sleeping. Since I bought your bed I am a lot more comfortable. Anyone with any type of health issues should immediately buy one of your beds. I have friends with problems that just want to come over and lay in my bed to get comfort. I would definitely recommend your bed for ones with RSD CRPS and there are a lot of us. Check it out. You won't be sorry.

I have a good review of the Sleep Number beds and pillows on 5-12-2016. I liked the way the beds moved and the massages in the beds. I also liked the way the beds can keep you cooler or warmer.

We have been sleeping well on our Sleep Number bed. Our first one was a California King, we bought a travel trailer and bought a queen size. We sold our California King to our friends and they are sleeping well too. We bought a house and the queen size is our guest bedroom and we have a king.

Purchased my Sleep Number bed from HSN in 2013 with the extended warranty. The inflator died within 2 and a half years. They wanted to charge me for a new one even though I had the extended warranty. I would not recommend this item to anyone. This bed is supposed to last 25 years according to their infomercials and literature... well the actual mattress may, but I won't know that as I refused to "purchase" the new inflator. I will buy a cheap inflator another store that comes with a mattress and use that rather than give them another dime!

I have enjoyed my Sleep Number bed these past few years and would recommend for anyone with back pain and/or trouble sleeping. Give it a try???

Had some issues with the delivery. The Saturday it was supposed to deliver, they called and cancelled. The next appointment they made and gave me some money back for the inconvenience. I love the bed. I wouldn't buy another!! Best bed I have ever owned, and I tried them all before I bought this one!! I recommend this bed to anyone that's not sure what to buy. Buy this one!!

Sleep Number is by far the worst company with the worst internal customer service system and personnel that I have ever had to deal with. You would be very wise to keep looking for a bed and completely skip ever listening to or doing business with this company. Takes years to resolve problems and numerous calls and even when complete you will have spent a lot of money to resolve problem and still not be satisfied... And no one at that company will care. Purchase from a reputable company -- not this one!!!

This is the worst bed I've ever had. My back is worse not better. I tell everyone who talks about getting a new bed, definitely don't get a Sleep Number.

My number is 45 on my Sleep Number. I have had it 8 years. What other mattress would you have that long. My back hurts and my bed is wonderful - do not want to get out of bed. I am in love with it!!

I have a flat back, and I have never had a bed that made me feel okay, much less better, after having slept on it. I received my bed as a gift several years ago. My first impression was that it was merely unique. Then, after having slept on it a couple of nights, it was not comfortable. However, I realized that it was way, way too hard. So, I dropped the pressure. A LOT! I went all the way down to 25 and slept wonderfully.

We ordered our bed in 2000. We have a Queen with two air chambers and since then we have replaced five chambers and now a sixth is losing air. After paying to replace all but one chamber I called a couple of months ago and was told I would have to pay for another chamber. Last year I also had to replace the pump so I said if I had to pay for yet another chamber I am done with Select Comfort. As the service rep said I had to pay, we are done and will never order another Select Comfort product. I have offered to return the air chambers for evaluation and for any company rep to come to our home to investigate the problems with the air chambers but was never taken up on my offer. This was an expensive investment and I feel it's been an utter waste of money. Caveat emptor.

We purchased a SNB some 10 years ago. The handheld air handler device LED quit working, not displaying numbers in full. We get partial numbers. I called to find out when they could come out and repair/replace the unit. All I got was a run around, a website for help instructions and that if I wanted it repaired by one of their "technicians" it would cost around $200 for their visit and equipment replacement. The warranty is worthless once it gets beyond a few years apparently. I will not purchase another product and will go back to regular bedding stuff. Not happy at all.

My 2013 Sleep Number bed was made comfortable by using components from my 1995 Select Comfort bed and adding a cool fit foam layer on top the bed. It was not slept on for over two years because of it discomfort. Parts had to be replaced. This combo I have created makes sleeping almost as good as the 1995 Select Comfort. Unfortunately over 2 years of my warranty lapsed so I pay part of any replacements not my error.

Bought the bed this year (2016) based on promises by the "experienced" sales person. The delivery did not come with the hardware for the head board. They wanted to charge me a second time to install the headboard. I said I would do it myself but the instructions were just wrong and a part was missing, it took weeks to get the replacement part. It finally came and they refused to install it. Now the bed is leaking and they won't send a service technician out to see what is wrong without charging me again for a service call. We hardly use this thing any more and are shopping for a new bed. What a nightmare.

Before we got this Sleep Number bed, my back had been hurting most of the time. After the first night, I had no more back pain. I highly recommend this bed. It is what I miss most when I am out of town.

I have had nothing but problems with my Sleep Number bed. I have the split top mattress and cannot use the controls the way it was told to me for the sale. I have contacted Sleep Number a number of times and they cannot fix the problem. If I had know about all the problems I have experienced, I do not believe I would have spent so much money on a new bed. However that said, the bed itself is comfortable with the correct sleep number.

My wife and I have been sleeping on our Sleep Number bed since 2005. Prior to getting the Sleep Number bed we went thru mattresses like a hot knife through butter. With my bad back this is the first mattress that has allowed me a good nights sleep.

The bed lost its firmness after about 3 years or less. After calling for warranty work I was told it was probably the memory foam and I would have to pay the prorated cost of the replacement. I purchased the bed because I thought it was the air that gave the user the comfort level, not foam, thus was unhappy to learn the opposite. I decided not to replace the foam, thus I sleep in a divot. I did not want to replace foam every 3 or so years, thus the Number bed.

The blue foam in our Sleep Number bed keeps breaking down. Haven't had it 2 years and are ready for a third set. Wish I had never bought it.

After posting my negative review about Sleep Number Customer Service I was contacted by a Sleep Number Rep. They have resolved my issue and I do feel they are trying to improve their service. As stated in my review - We love our Sleep Number I8 King Flex Bed - it has given my wife and me many nights of great sleep.

Sleep is the best thing. I love my Sleep Number. I bought it back in 2004. I have been looking at the new one you can raise up the mattress.

SO I now have had my Sleep Number bed (an upgraded model) for 10 yrs. Very comfortable and functional (2 different firmness levels controlled by remote). HOWEVER I have probably spent close to the original purchase price in replacement items over that time frame. New foam twice - needs it again, new air chamber, new "topper" all very expensive items. Supposedly covered by warranty but the warranty allowance is a joke. Can't keep the mattress (foam plus topper) on the platform slides all over the place. Can't wait to get rid of it. Try a cheaper air bed or memory foam bed - I'm going to.

Have had the bed for about two weeks. Both my wife and I are convinced this not the same bed we tried in the store. It feels like a lumpy air mattress and the upper portion splits apart so far, consistently leaving a 7-8 inch gap. Very disappointed. Definite buyer's remorse on our part, and we would return it if we could.

My husband and I went to Laughlin, Nevada this weekend for his Bowling Tournament which we do every year. But this time we missed our Sleep Number bed so much when I return to the house and went to bed last night, it felt so good I cried. My body was so relaxed and ready for sleep. I want to thank the person that came up with the technology because it does make a big difference in how you feel the next day.

Placed order on 11/29 at Roseville Galleria store. Finally, they contacted us to deliver the bed and headboard in March. When they showed up, they only had the mattress. The headboard was "lost" somewhere. They said they'd reorder. Then when the headboard finally arrived... it was damaged. We refused the product. We complained that we had not been sleeping well on the mattress. We discussed turning it in. They told us that we had not slept on it long enough. Having had a Sleep Number before, we took their advice and waited for our headboard. They said they'd expedite and call us with the delivery date. No call. We then got a gift certificate with a note apologizing for the delays -- $150 to purchase another set of sheets like the ones we had ordered when we bought the headboard and mattress.

This is our second Sleep Number bed. We recently purchased the I8 king size and love it. I have arthritis and cannot sleep on any other bed. My husband doesn't but also loves our bed. We had our other sleep number and had it for eleven years. The only reason we purchased another was the size. LOVE SLEEP NUMBER. WILL NEVER GO BACK TO ANY OTHER BED. ❤️❤️

We purchased sheets in your Abilene Tx store. We were told there is no return on them. After the second wash the thread started to ball up like Wal-mart sheets. These aren't cheap sheets. You should stand behind your product.

We have had our bed for just over one year. Throughout this time we kept feeling like the bed was losing air. Finally after a couple of calls we are being shipped a new air chamber under warranty. The kicker is that it will not ship to us for 10-14 days. I called to inquire why it would take so long to ship a warranty part and was asked, "Was the bed broken or "just" losing air?" I replied that as the bed is based on air technology I failed to see the difference. She told me all items were being shipped with a minimum 10-14 day window and that was all she could tell me. We spent almost $10,000 on this bed. A warranty part for a broken item should be sent right away, certainly within a couple of days. I would never buy this bed again, nor would I ever recommend this bed.

When the bed was delivered on Tues. 5/3 it was not complete. The base sidewall foam pieces were missing. The technician called to order the parts to be sent out immediately. I also called that day to confirm and was told the parts were on their way. I called again Thurs. 5/5 and was told the parts were never ordered! They were placed on order at that time. It is now Sun 5/8 and I still have not received them. I checked the order and they are in the UPS facility in Manchester so I assume I will see them on Monday. We have been sleeping on an incomplete mattress all this time and right now it's worse than our old broken down mattress.

In the past we ordered 2 twin size Sleep Number beds as my husband and I like them together, but separate. After many years we wanted to upgrade and gave the twin beds away to different people. We loved them and had no issues. After visiting the Sleep Number store we planned on getting the same thing but upgraded to the premium twin size beds, more plush and awesome (these are not cheap). They are very comfortable and lovely. The problem is this. I went in with the understanding that I was getting 2 separate beds, which they are, but now need to move one out of the room as my husband has health issues and can no longer get up in the bed, it is too high.

My overall experience was helpful and Thomas the salesperson was very knowledgeable.

I can't wait to get my new bed. Heard amazing things and the experience in the store was great.

VERY VERY unhappy with how we are and were treated in the return of our bed. We not only requested pickup within the 100-day trial and after almost 2 months still NOT received our refund. We got the BBB involved and STILL calling to find out what is going on. We think they think we will leave it alone, but with how much it cost, it was a big portion of our savings and want our money back. Not only did they NOT work with us on a time to pick up but would tell us 2 weeks out to pickup or call on day of pickup and not come when we told them, and say time when they knew we were at work. We had to take a day off of unpaid time knowing they kept doing this. NEVER EVER again will we purchase ANYTHING and word of mouth goes A LONG WAY.

I walked with a purchase in mind. Matthew ** came and asked certain questions about my sleep habits which were helpful in making my final decision. He gave me every option the bed could do to for health benefit and it comes with a 100 day trial and they set it up for me. I cant wait to sleep on it. My old bed is so outdated and this one alleviated my back and hip pain within minutes. I am sold! Dream city here I come... No more pressure point pain that wakes me up to go to the bathroom frequently and I have control if he starts snoring. Awesome, love it!

Your app is messed up again. Mine is okay, but when I do the husband's the lines don't show up and for medical reasons he needs to see them. I just thought I would let you know. You all sure do have a lot of issues with your app.

The Sleep Number bed is not like the ones in the stores. The bed is uncomfortable, it feels like you are sleeping on a hill. You need to move all over the bed to adjust each section of the bed. I would not recommend this bed.

I received a sleep number pillow from Smiley360 2 yrs ago! It is the BEST Pillow, I ever had! Very comfortable and plan on sleeping great!!

Family issue... will not hear for (1) pick up of old mattress, (2) delivery of SL bed and (3) ASSEMBLY. Paid $179.99 for these 3 elements. I've arranged for condo rep to handle (1) and (2). My question... if I handle ASSEMBLY, any credit against the $179.99?? Answer... NO. Our assembling bed has ZERO value. You get no credit. Nice customer service for a $5,000 bed!!!

I will try to be fair, but my overall advice: Run for the (proverbial) hills; do NOT buy this bed. My husband and I had been reasonably satisfied with our old Sleep Number bed from 2002 until, in 2016, we were no longer comfortable on it, due to deterioration in the mattress. We also had aged and felt we needed the newer, adjustable options that were being touted in Sleep Number advertisements. Our experience in the store was adequate. We were not concerned that the bed's base was unreturnable because, based on our previous experience, we did not expect any problem with the mattress or bed. We were wrong.

After my mother purchased her bed and had nothing but a great experience. I was enticed to try one out for myself. Since I'm never home I decided to get the RV version for my camper on April 6, 2016. I spent $2,700 and I'm congratulated on being a new Sleep Number bed owner. The next day, I receive confirmation. It had been shipped. Three days later it's received, unpacked and it's not the right bed. I immediately called customer service and after being transferred 3 times, verifying my identity every time, I get an agent who can help me. She takes care of everything perfectly, gets return labels sent to me, get the right bed on its way. I understand that once the new bed arrives, I then pack the old one into the boxes and ship them back.

This Sleep number pillow is awesome. I slept great and woke up feeling good with no neck aches like I usually do.

I am writing three years after we purchased our bed. We are now trying to get rid of it. It's the worst bed I have ever slept on. An oversized air mattress that cost me $3000+. My body aches daily and I am up three or four times a night because of discomfort. Not to mention, it has fallen apart. Terrible customer service. Buyer beware. We were duped.

I went to a local store many times to try out the bed and it felt perfect. Since I had my bed delivered in March I just can't get comfortable. I called in and they said they were sending this great foam. It was delivered a week ago and it's less quality than the foam you can buy at Walmart. It's basically egg crate foam. It has done nothing. On top of that since I got the split king mattress, the mattresses have to be punched together EVERY night. It's ridiculous. I have a bad back and it's hard to adjust mattresses every night. For the amount of money spent I should be sleeping better and my bed should be staying in place. I have attempted to call 2 times and both times was "conveniently " hung up on. NOT A HAPPY CUSTOMER AT ALL.

My husband and I wanted to upgrade our mattress and decided to try Sleep Number. After over two hours in their store we were torn between a lower cost mattress and base and the much more expensive i10 and flexfit3 base. During the entire sales process our salesperson (Vanessa) who was very nice kept referring to their 100 night guarantee. If we weren't happy with our selection we could return or exchange it. With that peace of mind we opted for the more expensive choice along with sheets, pillows, pillow protectors and a mattress cover. The total cost was more than the cost of my first new car. A little sticker shock to say the least, but a good night's sleep is important and, after all, if we could return it why not?

I purchased my bed back in mid 2014. I read a lot of reviews as I am sure are doing right now. It's a lot of mix of poor and good reviews. So I thought I would share my experience since I have had it for awhile now. I still love my bed and I chose the C4 because I felt it was the better choice of all the other beds they had. I could feel the bed sculpting to me better than the others, which are just adding foam padding and taking away from that sculpting foam feel. Plus I already had a really nice foam top so I knew I could just place that on top of the mattress and save $1000.00+. I am a big guy, 6ft 280lbs and my wife is little, about 5' 2" 116. We both sleep good on the mattress, however I am a terrible sleeper and wake up quite a lot during the night. This bed did not stop that as I had hoped for. Well that was until I figured something out that I should have thought of before.

We purchased a Sleep Number split king and I did a review and notified them regarding my dissatisfaction of the bed. The problem was the mattress keeps sliding off and whenever I get ready to get in the bed I have to push the mattress over. The massager is so noisy we don't use it. I reported this to them and I told them I was getting ready to have back surgery. The representative told me to unzip the mattress and tighten the screws. I told her I was unable to do that, she told me to find someone to do it for me. I am telling you do not buy anything from these people because after you have paid them they could care less about you. On top of everything else you can't find sheets to fit the bed unless you go thru them and they cost more than a arm and a leg. Just check out the prices on their sheet sets.

We love the bed when it works. Every two years we need a new top and the last fix Sleep Number included a top new side foams (original bed did not have this), a new cover, and cover top. Again the foam split, now this is the 4th. Sleep Number says for 288 plus an additional 188 I can have it fixed with a new foam top and two mattresses that are zippered together so this does not happen no more. Ever since the beginning they have had to add something or another so the bed don't fall apart and this started with the legs/feet which were wrong from the beginning. I don't think I should pay for this. I did not flaw the bed and if you make a product that's defective you should be responsible for making this right. I'm sure the newer one are better but I want mine right.

Original purchase date was 2/3/08. In early 2011 the bed (KS41WX 7000 King Set, Dual, Pillowtop, Wireless & Mattress Pads, Protector) developed a large hump from top to bottom between where 2 bodies would rest. Looked like a camel hump. After several repeated requests to customer service I was informed that the bed was too old for them to advise how to resolve. I was told they no longer had the revision procedure to provide instructions on repair. A manager had the recording pulled and listened to what I was told. As a result we received a replacement bed at no cost. They sent someone to rebuild the new one.

My wife and we're excited to upgrade our mattress after 10 years with a good quality mattress that had indentations on both sides. After kicking tires for several months we decided on a queen iLE sleep number. After enjoying good sleep for 2 months we starting noticing that both sides of the mattress were sunk in. Waiting until 7 months to call for support was a mistake on our part, but after chatting with a sleep number help person the time lapse would not have made any difference. The intentions were considered normal wear. Lesson learned. Spending 4 times what we have ever spent on a mattress got us no better a mattress. In this disposable world sleep number is in good company. We hope that this review helps others in their future purchase.

We bought a bed 30 days ago and called to return, which our salesman said we could within 100 days. Told we could not return the base so had to eat $4000. Salesman left that part out, not sure the reason of not taking back base. If product is that wonderful shouldn't all be able to be returned. Letting anyone that ever talks about getting new bed not to ever invest in a Sleep Number. I understand not returning sheets and paying for delivery but the base is part of the bed. That is a ripoff. The bed is like sleeping on a glorified air mattress or a hospital bed. Just not my best sleep by any means. Would think Sleep Number would guarantee all their beds not parts of them with the cost.

6 weeks ago we ordered what we were told is the best model available because I have back problems when I have the wrong mattress. The customer service was fine. I've been sleeping on a Tempurpedic mattress for 20 years and haven't had an issue since. However, the Tempurpedic always eventually breaks down so I thought it made sense to get a mattress that wouldn't break down so fast. It made sense to me that air would be more durable than foam. I now have a bad backache that will not go away. I know it's from the bed and I'm afraid that it's too late to bring the mattresses back. What should I do? I have tried all the setting but nothing helps.

We purchased in 2011 and started having problems in 2013 with sagging on one side. Husband tried to handle it by phone and gave up due to the physical work required to troubleshoot by phone. He passed away and in February of 2015 my nephew tried to work by phone and went thru ordering the pad and then the bladder. Worked a couple months and collapsed again.

Wow. I bought my bed (P3 w/ adjustable base) in mid Dec. 2015. Delivery was scheduled for mid Feb. 2016. The morning of delivery I received a call from Sleep Number informing me that they were not able to deliver the bed because there were some parts missing. They did not know when the bed would be delivered but would call me as soon as they heard something. By this time, I had bought the bed in mid December 2015, missed its delivery date of January 17th and did not have a set delivery date at this point.

Initially I had a pleasant experience with Sleep Number, and my sales associate was great! However, after purchasing and using your products (bed and pillow) for a few weeks, one of the product, my pillow changed its shape. I was annoyed and busy, so I just left it alone for a couple months. I recently went back to the store to get more products (a new pillow and some sheets) and ask the sales associate what I can do about my broken pillow since I was there, and he said that I should contact customer service for further details. He also did mention that they would usually make an exchange or send me another one in replacement.

Purchased my bed March 26th, 2016. Was told by the salesman that he would contact me a week before delivery. He never did. I got an email saying I would get a call 5 days before delivery. I never did. I got a call the day before delivery that was automated on April 6th. I work, my husband works. We could not change our schedules. I called the delivery number and the soonest I could get it would be another 2 weeks, April 26th, 2016 -- which would equal out to about a month. My husband called the store & spoke to our salesperson, Ernest. He blamed the delivery dept. for not calling a week ahead. My husband reminded him that he said he would call us too. And Ernest said, "I did?" He said he would fix it but never called my husband back. The next day my husband called to talk to Ernest, but he was not there. And so my husband asked to speak to the manager and he was not there, but that he would call him back per the employee. Liars.

We bought the bed in 12/2014 and have spent the past almost 1.5 years trying to get comfortable. I had surgery and wore a cast for six months right after we bought the bed. I thought that was why we were so uncomfortable. Different numbers, different pads, made sure we followed the directions - nothing worked. I wake up sore every day and so does my husband. I travel for work and never had an issue when I slept at a Westin. This solidified that it was the bed. We just bought another mattress today, which kills me considering how much money we spent on that bed. Customer support was great in that they tried to help. Huge waste of a lot of money and would never recommend it to anyone.

Today I went to Sleep Number Bed because my top foam above the baffles have torn. The salesman gave me a card to call customer service. I called them and was told my warranty is prorated and I would have to pay $128.00 plus shipping. That's not a warranty. The bed is expensive enough and then to get charged for what goes wrong is terrible. If you feel your product is so wonderful then when you advertise that you have a 20-year warranty then why don't you advertise about the prorated. This is so wrong and I'm extremely upset.

Ok I believe it's been over 4 weeks from when I spoke with someone about our bed not recording our numbers for our sleep to the computer, I was told the error was on their side. I was told I would be kept updated on the progress, haven't heard a damn thing, so far I'm very unhappy with your company!!! Someone needs to call me ASAP! I'm paying for that extra service and not receiving it!!!

My husband and I decided to replace our old Sleep Number with a new one before we got married. Our old Sleep Number was less than 5-7 years old at that point and we wanted to start fresh. After purchasing the C4 Queen Sleep Number, it seemed like all was well for approximately 2-3 years. Then I began to notice my side of the bed would go flat. At first it would take a few weeks for it to go flat. Then a few days and finally a few hours. I contacted Sleep number to see what they could do and they advised me to switch hoses and test all kinds of things. It was definitely a hose. I contacted them again. Walked through the process of trying to troubleshoot again. I explained it seemed like the hose wasn't working. Solution: I was given a cap to put on the air chamber.

The buying experience was great. Saleslady was very helpful and even helped us find our Sleep Number. We spent a couple of hours in the store trying out different beds/asking questions. We purchased the C2 bed about 2 months ago and are thinking about returning it. We have found no difference in our sleep using the Sleep Numbers we received from the store (30 and 35). After a couple of weeks, we played around with the numbers to see if we could find a more comfortable one, but still can not. We wake up with our arms/hands numb at times and we feel no different than using a mattress we bought for $200 several years ago that we had replaced with the Sleep Number bed. It's very disappointing! I am a nurse and with my back hurting after a long 12-hour shift, I was really looking forward to some better sleep. So far though, I haven't found it.

We have had numerous conversations, emails, live chats and letters to Sleep Number. We have tried everything they recommended. The past few months we called numerous times only to be dropped off the line due to so many phone calls. We finally resorted to sending an email and asking them to call us. One side of the bed is always higher than the other. With one recommendation we both felt like we were going to roll out of the bed. We have explained the settings. We paid a great deal of money for this bed and are miserable. Sleep number has not given us any solution or offered any financial compensation. I would gladly send it back for them to see if they like sleeping on this bed.

My husband and I purchased a Sleep Number bed a week ago. Salesman told us we could return it in not satisfied. We just received the bed Friday and it was a horrible experience. Call customer service on Saturday and was told, "Oh well, the bed ok," which is nothing but a air mattress, base is not refundable. That's not what we were told and we are very disappointed. Sleep Number is misleading and on top of that they charge you to return the bed $179.00. I would not recommend at all.

We purchased a very expensive Sleep Number bed 5 years ago. We have been happy with our bed until now. We moved it to paint and discovered a disgusting stain on one of the airbags, obviously not our fault as there are no stains of any kind anywhere else on the bed. We also discovered the foam layers under the topper are deteriorating and torn. When I contacted them through live chat about warranty replacement we got no satisfaction at all. They wanted more money to replace the foam which I can purchase the same foam much cheaper elsewhere and no warranty on the airbag at all. They said staining is not covered. Maybe caused by humidity inside the airbag. Duh the airbag is sealed. How can humidity cause a stain on the outside?? Also it obviously was like this when it was installed as it looks like someone peed on it and there are no other stains anywhere on or in the mattress.

My boyfriend and I purchased a bed and were still in the trial period when we decided that the bed just wasn't for us. He liked his side of the bed a little softer and mine was firmer. If I rolled over just the slightest bit I was sinking into his side of the bed. We were told in the store that the bed was good for people with back problems. Well my boyfriend being one of those, now has a back that is worse. With this dissatisfaction, I called Sleep Number to set up a return. My options were either pay about $200 to have them come out and pick up the bed or pay $30 a shipping label on top of boxes, bubble wrap, and shipping charges to send these boxes all the way to Minnesota. AND take the chance of something breaking in the process of taking the bed apart and be responsible for the whole thing. The person I spoke to at customer service was also not very nice at all. I would NEVER recommend Sleep Number to anyone.

After our bed broke on less than a year we contacted Sleep Number. The first customer service representative was very good and said all the right words. Unfortunately, she never sent the correct work order out. I now have two garages in two different states with boxes of Sleep Number components. I have no tech assistant to put it together as was promised. I have been hung up on by Sleep Number representatives, I have been lied to by those representatives. Did I mention we have 4 Sleep Number beds. Sleep Number's customer service is even worse than cable etc. companies. Don't ever purchase from this company. It's a sham!

When in the store the salesman was talking about the Flexfit bases and my wife and I were interested in the Flexfit 2 or Flexfit 3. The main selling point that got us to get the 3 was that the salesmen said the lights under the bed turned on at night when someone got out of bed and turned off when getting back into bed. When the bed was delivered, the installation guy said that the bed doesn't do that. So when I contacted the store they said the base was non-refundable (I just wanted to exchange it for the Flexfit 2). I got a call from customer service and they said the same thing.

My husband and I bought our first Sleep Number bed back in 2010. We were very excited as this was a big upgrade from the awful mattress we had. At first we were so happy with how much more comfortable it was than our old mattress. We have taken extremely good care of our mattress over the years, but are now experiencing such horrible sleep. We both wake up in pain each night. I have had back issues for a while and they have only gotten worse with this mattress. I will set my number to my usual 35 and double check that it is on that number before falling asleep, and then wake up in the middle of the night feeling like the mattress is so much harder than it was when I fell asleep. I check it to see what number it is on and it has somehow increased up to a 50. It causes horrible hip and back pain. My husband is experiencing the same problem on his side. How are we supposed to get good, quality sleep when our bed is fluctuating so much.

We bought a bed from this company and were told in the store that we had 100 days to try it and if not completely satisfied with it could return it for a full refund. We were told we would have our bed in a short time. They took 2 months to even get our bed, every time they said and called for delivery - they would call within an hour and tell us it was put off. We were also told we could return the whole thing and no charge. This is a glorified air mattress and their store people lie to sell a bed - we tried to return it and they gave us an hour plus runaround and told us they would charge us to pick it up.

Ahh, Sleep Number. Let's talk about Sleep Number... I've had a Sleep Number C4 for about 3 years now. I will say in those 3 years I have NEVER had a good night's sleep on this bed. Period. And Sleep Number has been less than helpful throughout. Here's the details: Bought this bed in 2012, delivered in 2013. Had problems with the delivery/setup, ended up setting it up myself. Immediately couldn't find a comfortable number, so was told by the store salesman/rep to "try each number for a week, then move on to the next." Ok, fair enough. Being a scientifically minded guy, this makes sense to eliminate all possibilities.

I purchased & financed a Sleep Number back in February. We financed $5500, so almost the entire amount, with a 36 month, no interest payoff. My wife and I hated the mattress so we returned it. The mattress felt like an old water bed. If you move, you feel the air move with you. It's also a horrible bed for cuddling as there is a big crack in the middle of the bed where the two air mattresses meet. We were stuck with the frame, but that's fine as the frame itself is pretty decent quality. When I called to place a return on the mattress, I was told by Sleep Number that my monthly payments would be adjusted to reflect the $1900 base.

My husband and I bought a Sleep Number bed 6 years ago. For the first few years the bed was great. About 2 years ago, we started having problems with the bed. We've had issues with the pump holding properly, then my husband's chamber started sloping towards the middle of the bed. Every time we called customer service, they would tell us to try changing something in the bed. We've purchased new foam, we've purchased a new cover, and yet after spending hundreds of dollars more, nothing has worked to solve the problem. We've gone into our local stores and they don't seem to care to help us resolve the problem. When we call customer service, they don't seem to have any solutions for us other than to have us spend more money on new items that don't seem to solve the problem.

I purchased the Select Comfort iLE, king with adjustable base. The comfort was OK at first, and we expected it to get better. But it did not. As a side sleeper, was never able to get away from hip pain. As a reclining bed there are wrinkles in the middle that just do not go away. We gave it 85 days, and gave up. We went back to the Sleep Number store and talked about a return, and possible exchange. We believed we would like the m7, which seemed to have a more solid foam. The store can't help you, you have to call their customer service. Ended up very disappointed! Return cost is $179 for in home pickup.

We were excited to finally get a new mattress that we both love. My boyfriend have constant back pain due to the military, so it's really hard for us to find something good. We decide to give it a try with Sleep Number. When we try on the P5 that were on displayed at the store, we totally fall in love with it. I was tested with a 45 while my boyfriend is a 40. We also try out eh c2, but it feels way too much like an air mattress, and I really don't like it. We were unsure if we should spend $2000+ of our hard earn money on a mattress, but the sales insisted it's the best sale of the year (veteran's day), and that they price would not be any lower within the next 6 month or so. So we made decide to pay $2200 with shipping for our new mattress (only mattress, the sales insist it would not make any different for us not getting the $150 base). Then the problem begins!

This was the most poorly constructed bed I have ever seen. It looked and felt no better than an Aerobed. I set it at 100 and it was still too soft. The bed was deformed and sagging. The corners were not flat. Some threads were coming loose. I have videos and pictures to prove it. I wanted to send it customer service and they did not want to see it. They also said I had to wait 30 days before returning it. They would charge me $179 to pick it up or I would have to buy 4 UPS shipping labels totaling $120 and pack and ship it myself! They would not refund the original shipping charges either. What a terrible experience!

Initial experience buying a $1,500.00 frame was ok. After that - horrible. I called three times when the bed was delivered telling them that two pieces were not there and they guaranteed me they would take care of it. They did not. Called customer service after noticing that the mattress was moving to the right on the frame (didn't even have the bed for 30 days) and was told that I would have to take it apart and fix it myself or pay another $179.00 to have someone come out. I then had to order the two additional parts myself and pay for yet another piece to this bed. They also sent and charged me for a second remote control which is not need for a queen bed since it is not split.

During a move the mattress had to be opened to set it back up and I noticed mold growing on the inside. I am not sure how this happened as it has never gotten wet. I really hate the mattress. We bought the i8 because my husband had back surgery and he did well with his old one. We have had this mattress 3 years.

I guess I have to give it 1 star... Should have listened to the others reviews on this bed. I purchased this bed less than a month ago and have had nothing but problems. After trying many different beds, we decided to give Sleep Number a try. We went to the store, had them figure out our numbers and tried any beds. After trying all the beds, we decided on the c4. In the store it felt very comfortable and well put together. From the moment it arrived it was nothing but problems. The bed felt very cheap compared to what we tried in the store. We even went back to the store to confirm how the bed felt compared to what we have. Also had a big problem where one of the air chambers would get very flat. I feel like there was a hole in it.

We called Sleep Number to return the bed we purchased and have had it 50 days and we believed it was totally refundable, minus the shipping to return it. We learned the flex frame, at over $1700, was not a returnable item. We called 3 levels of SN customer support and explained we were never told about the frame, but were assured the bed could go back before the 100-day trial was up. We were refused any satisfaction on this, not even a price adjustment - just an "I'm sorry" from all at Sleep Number. We were reminded that we signed a contract. I initialed the part that states the frame is not returnable, but it was never explained by the store manager, whom, we are told, no longer works there. Had we known the frame was not returnable, we would have left the store without buying anything. On page 2 there is the wording for this issue, but it should stand out, perhaps be on page one in larger type.

I recently purchased the queen Dual iLE and an adjustable bed frame; was highly disappointed by their delivery process, the professionalism of their delivery personnel, and had the bed less than two weeks before KNOWING that it needed to be returned. Of course, the sales person had mentioned that the adjustable bed frames cannot be returned, but we'd gone over so much by that point in the sale that I'd thought that we wouldn't ever want to. I should have realized that there's something fundamentally wrong when a company won't accept a return on something priced $1200.00. The design of the frame makes it incompatible with most adjustable beds without additional improvements, so be warned; their adjustable beds are traps meant to keep you tied to your purchase.

Our experience with the Sleep Number bed has been terrible!!! The bed sags terribly where your body lays, creating a hammock effect. (2) There is a ridge in the middle of the mattress that makes it a mountain range to climb over to reach your spouse, so you have that to contend with coming and going back to your hammock spot. We were allowed to purchase more new foam at a hefty price, to try and correct the problem, but all we got was more of the same and a lighter wallet. I wish I had seen this review before I bought. I would definitely have checked other brands.

We purchased iLE bed about a year ago, we got financing on the bed. While in the store we were told we can only get financing if we go for complete package which includes (bed, base, pillows and covers) and we can refuse accepting what we don't want and they will take the money off. When we receive the delivery we refused the base and pillows and the delivery person took it back. Called customer service to check on the refund and no one is ready to answer our questions. We are still paying for all the stuff financed but we don't have it. Please stay away from this company and find a better alternate solution.

My 75-year-old father recently purchased a Sleep Number bed from one of their retail stores. He was given the impression by the sales associate that he would receive a bed frame and headboard with his purchase. He signed the paperwork electronically and was not informed of what he was signing. With no papers in hand, he was not really given the opportunity to read the contract. He was told he would receive the merchandise he purchased in two weeks. After over two months of canceled deliveries with no notification from the company and my father's contacting the retailer to verify a delivery date and time, his purchase was eventually delivered, only for him to find out he did not receive what he had been told he was purchasing.

Purchased a bed. Took 2 months to get so I had purchased another bed since it took so long to get the Sleep Number bed. Funny how they didn't tell me about how long it would take till after I did the financing. Already shady business practices. I had the bed delivered, waited the mandatory 30 days, called and returned the bed. Sat on the phone for over an hour to do this by the way. A month and a half later and it is still not credited to my account. Called, they wanted the tracking number. I don't have it. I called to get it but I shipped out multiple items that day and wasn't sure which tracker it was.

I have been sleeping on a used friend's 12 yrs old twin Sleep Number mattress for two years. As a disabled senior with serious spinal issues and past surgery, the old Sleep Number was a wonderful mattress. It helped my pain. So, when another family member needed a good bed for back problems, I shopped at Sleep Number and purchased a C2 for firm and LEVEL support. I also have serious Dust Mite allergies. Right now, I am sleeping on the floor thanks to my experience with the C2 Full Flex Fit 2 adjustable bed and mattress. It was delivered two days ago. First, I was told online through chat when I ordered my bed that I could put an allergy encasement on it and purchased it. I have severe dust mite allergy. When bed arrived, it was made clear that I could not buy allergy encasement as it is an adjustable bed. I have no idea what I can do except I am staying out of my bedroom because I am now sick w/ allergies.

My wife and I purchased a new adjustable bed in February 2016. We were told that it would be about 6 weeks for delivery and we would get a phone call to setup a date and time. I received the automated phone call and the time did not work. I called the delivery department and rescheduled for a better time when I would be home. This past Sunday (3/20/16) 2 days before delivery, we got another automated phone call stating our delivery time was between 3pm and 7pm central. Not what was agreed upon. I did a chat with Vlad and through the conversation (which I saved) he stated he would look for another time, by doing this he cancelled the 3 to 7pm time frame and he would not change it. I then was upset and called. The 1st lady I spoke with said the same thing that nothing can be done to get my date/time back. After some time she hung up on me.

After trying several mattress brands we decided on Sleep Number because my husband and I are so different in our mattress preferences. Originally, we were going to buy the i8, but then decided to purchase three C6 sets (1 for ourselves, and 2 for guests). Even though they do not have all the bells and whistles of the i8, the C6 is fabulous! After 10 months, we had an issue with the right side of one mattress and customer service was wonderful and quick to resolve the issue. We recommend Sleep Number to our friends and family all the time.

I purchased my Select Comfort King adjustable bed 10 years ago. At the time I was told there was a 20 year manufacturers warranty on the mattress. Well now it being 10 years later, I have developed a tear in the material that holds the center disk secure to the mattress. In addition, the material has allowed the foam supports to pull outward. When I spoke with the warranty person at Select I was told that they only cover 40% of the cost and that my cost would be $950.00 or thereabouts. I explained that this was not the sales pitch explained to me. She apologized but conveyed again there was nothing more she could do. Needless to say I am very disappointed with my Select Comfort experience. Although the bed has been a very comfortable adjustable bed, I am struggling now to ever recommend Select Comfort as they do not stand behind their product.

We purchased a Select Comfort i8 Queen mattress & base, dual chamber bed in 2011. Since that purchase we slept ok for the first several months. After that time we have had nothing but problems with the bladders losing air. Within the first year we reported this and they sent us a new pump no charge. After that we still had the same problems but it was after the 2-year warranty period so we had to pay a prorated fee to replace the pump assembly again. When we received the 2nd pump the results were the same. With a lot of phone calls and negotiations they sent us 2 new bladders and a third new pump. Well, sad as it is, we still have the same problem as from the very beginning. Now I can say that this losing air does not occur all the time. There will be a couple of days or a week when it's fine then all of a sudden we wake up and the mattress was set on 45 and got up with only 20 or less.

I don't know how to describe the increased pain I have since I purchased my Sleep Number bed. I have severe medical issues/pain. Maybe I should have bought one of the more expensive models and I would really like to try to exchange the mattress. I saved a long time to buy the mattress. The closest store is 120miles away.

I have had my bed for only 3 months so far. I began having a problem with the Flex Fit 3 base not even a month after I purchased it. I sleep with my head raised since I have chronic respiratory problems, and the base will not return to flat! I have called Sleep Number repeatedly, each time I get a different response. So far they have sent me a new remote (which took over 2 weeks to get here after they sent it out) and new computer chip and yet, still, the problem persists and they don't seem to care.

When the zipper cover breaks (and believe me, it will) be prepared to fork over hundreds more dollars for a new cover. I was fooled by their supposed 20 year warranty and took my time reporting the defect to Sleep Number. Now at year 5 of owning the bed, my warranty will only cover 64% to replace a product that is DEFECTIVE. Which amounts to a whopping $257! I am going to take that money and invest it in a better bed and company.

I was warned that there were some problems with ordering because of computer changes and there would be a delivery delay which we would be compensated for by a 100.00 discount, but it was almost months! The order was lost repeatedly and had to be reordered multiple times, our phone number and address were both entered incorrectly.

OMG!!! Trying to get thru to your customer service is a joke. Was on hold 20+ minutes to find out the address to send back the Sleep IQ unit. Employee gave me wrong address as I found when I was at the post office who told me no such address existed. Had to call again, hold again, to get a PO number. Gave me wrong City too.

I am beyond frustrated with my experience. My husband and I decided to take the plunge and purchase a Sleep Number bed. We went to the store and the sales people were wonderful! We knew going in how expensive these beds are, but we decided that we would buy one anyway. Our sales rep told us we would get a call over the next week to schedule delivery 2-3 weeks out. To my astonishment, we received a call that night and set up delivery about 2 weeks out. I scheduled time off for the delivery and was anticipating get the arrival of our bed. We received a call 2 days before the delivery to confirm the time frame for delivery. We weren't thrilled about a 4-8 pm time slot, but we were still excited about the bed.

We bought a $6000 bed 4 weeks ago. We were told delivery in 3-4 weeks. They called the same day and gave us March 15th as delivery day. So far so good. 2 days prior they called and gave a window of 4:30-8:30pm. Ok that's fine. Fast forward to today. I leave work early to ensure I'm home by 4:30. At 4:30 they call and say 5:30-8:30. Um ok. 8:15 they call and say there's a delay and it will be 10-10:30pm! What?! That means staying up until almost midnight. So I ask when they can come again and they say not for another 9 days. What the hell? Bad customer service. I've paid $6000 for the bed and $179 for delivery and still don't have my bed.

My Sleep Number is 3 years old and is showing a shadow or dark spot on one side, as well as doesn't seem to be filling up even though it is set to 100. I contacted customer service, at this time I was told to have a tech come out is $179.00, which does not include fixing it. Also I would have to pay this in advance before I would even get a scheduled appointment. Someone would call me within 5 days to schedule an appointment and if they did not I was to call back. What a lousy system. At this time I decided I would not invest any more money with them and buy a new bed. Do not purchase these beds. Not worth the money to have this kind of recourse when you have a problem with it.

We bought a Sleep Number bed in December 2013. We were told that the bed would last 25 years, we would never have any problems, it would never sag... blah, blah, blah. After our purchase they gave us a nice packet of information and sent us on our way telling us if we had any problems to just call and they would take care of it. That and the fine print after the fact that said the warranty information could be found on the website.

So we purchased a queen dual comfort bed in 2008! Recently the remote died so I had to call and get another one $36 dollars later and took 10 days to get here! Then it will not work so 4 LONG calls later with RUDE customer service and supervisors they tell me, "You need a new pump and that will be another $165 dollars and it will be there in 10 days"!!! Pay $1200 for a bed that lasts less than 8 years and you have to pay more!!! REALLY!!! I love my bed but it is not worth all this hassle and money that is for sure! DO NOT BUY SELECT COMFORT SLEEP NUMBER BED EVER!

It took SIX MONTHS to get that company to even bother to respond to my complaint about the mattress or pump leaking air! It started to deflate badly after only three months! I contacted them and a rude customer service rep told me that I would have to test the system myself. I am a paraplegic, I have bad heart. I had Select Comfort professionally set up and install the bed because I am unable to due to my medical conditions. This is my second Sleep Number bed. I had no trouble with major leakage with the first bed. For them to finally come out to investigate why and where it is leaking, they would have to charge me $179.90! Of course the salesman never told me that a six month old bed with a "25 year warranty" would nickel and dime me to death!!! And that I would wind up paying the salary of their technicians! Silly me.

My wife and I, after a VERY long decision making process, decided to purchase a Sleep Number x12, adjustable base, split King. We tried a few other mattresses with adjustable bases and felt it was time to invest in our sleep and living better. After spending some time, learning about what Sleep Number offered, we came to the decision to go with the best, the x12, with the adjustable base, etc (just like the commercials). We thought if we are going to do this (spend the money) let's do it right. Our biggest concern was the separation between the mattresses (because of the "split" King) and we were trying to decide what to do. We could go with a regular king, a king with the split at only the top and a split all the way (basically two separate mattresses).

We purchased the king i8 with adjustable base. What a mistake. When you are in the store they tell you what a wonderful experience that you are going to have. This has been a nightmare. All the money that we spent, I am sick to my stomach. Now they tell me after 2 days of having the bed that there is no refund on the $3,000 base that we purchased! No one told us that the base was not returnable at the time of purchase. They said - "you signed the paperwork" - "it is not refundable." This is totally wrong, why would anybody keep the base without the mattress, (which you can return). Amazing. - Don't deal with this company - They are all liars, and just keep passing you on to someone else, until you get a line that disconnects.

My husband and I recently purchased a i10 mattress, mattress pad and sheet set. Two days after the purchase I was called by Sleep Number home delivery service to schedule the delivery. The delivery was scheduled for March 8th. I was then called a week later and was left a voice mail to call and set up a home delivery (problem one). I then called to explain that I had already been scheduled for delivery on March 8th. I was then told the items would be delivered between 10:30-2:30 on March 8th. I did not receive any other calls or messages.

We purchased our Classic Series Sleep Number bed 3 yrs. ago. We paid almost $1600. Over the last few months, we've been having trouble with the air pump. We feel that an air pump should last longer & that Sleep Number should provide a replacement at no charge. But, since it has been over 2 years, customer service told us that a replacement air pump would cost us $119. We are senior citizens and live on social security so this is a good bit of money for us. $1600 down the drain.

We recently purchased a Sleep Number bed (M7 memory foam series). We set it up ourselves which took hours. The salesperson in the store said it would take 1/2 hour. At the time it was no big deal because we were so excited it had arrived. Once it was assembled we knew there may be a smell and weren't prepared to sleep on it the first night. The odor is still so strong that after two weeks we can still smell it as soon as we walk in the hallway to the bedroom. When I laid in the bed to watch TV I got a headache and didn't think much of it until I went to bed and woke up with a migraine. Since then I have been sleeping on the couch.

I had my Sleep Number bed delivered a week ago which had a defective firmness system not allowing me to adjust my Sleep Number. The installer promptly ordered one that night. This was the only professional service I've received since ordering the bed. The following day I received a phone call to schedule service in another 3 weeks. I couldn't believe this was acceptable to expect a new customer to deal with an unusable product because of a defect. Was directed to a different rep to try to get it expedited. That rep said he could get it changed to overnight shipment but I would have to swap out myself. Again didn't seem right since I paid for the installation but was willing to accept so I could get the bed working.

Bed is just 6 years old and we can hardly sleep on it because of the sunken areas where our bodies lay. Both side are pumped up to 100%. Warranty states that we would have to pay 20% plus 4% for each year. So 44% for us to get this fixed. What a problem!

I received a call from the Sleep Number corporate office after I posted this review. The representative took the time to hear my concerns. Sleep Number shipped out a new pump unit and also sent a technician to install the new unit. It seems to be working better now.