Sleep Number Reviews

The bed was horribly uncomfortable and caused low back and hip pain for both of us. When we first tried to return the bed, they graciously offered to send an extra foam pad free of charge in order to make the air mattress comfortable. However, it did not help. We are literally sleeping on a rounded, hard-air mattress in a zippered bag laying on plywood. Sounds comfortable to you?

We stayed at a Radisson in Aruba which has Sleep Number beds and there was no comparison to that bed vs. our sunken bed. I emailed Customer Service and was told, pay the fee ($169) or they could talk me thru it again. My husband had just had back surgery and I explained that I am not an engineer since I had already tried to fix it myself.

Upon arriving home in Ohio, I went to the store where we purchased our system, was politely told that the manager, Daphne, would take care of it but she was on vacation. Daphne was kind when she called me about a week later (she was never told about my situation until she came back even though she called her store before) She said that she would contact her manager and get back with me. She called twice again and said that her manager had not responded to the Fee issue. I didn't hear from her last week; left a message two days ago and still have heard nothing. So....this bed that isn't even 5 months old is having issues and it appears that no one wants to deal with this. I remarked to our salesperson...."why didn't one of you happen to mention the $169 service call?" He (Brad) basically said "Daphne will take care of you."

My email to Customer Service was: "I will call every group I know to file a complaint; I will tell everyone I know about this horrible customer service and.....in August, I'm speaking in Chicago on "Customer Service" and will be happy to mention your company. It appears that no one really cares....

The second bed was delivered later, and set up. This bed has never been comfortable. The air chambers inside the mattress do not stay in place when used with the Tempur-Pedic adjustable frame. Instead, the air chambers move around, creating an uneven mattress surface. There's a valley on the center of the bed, which is created when the selected sleep numbers do not match. I am very dissatisfied with this mattress.

In addition, for the past six months, the remotes only partially display the digits, making it difficult to determine the settings. I have contacted customer service and was told that the remotes are obsolete, as they are hard-wired and therefore, I would be required to pay $88 plus tax and shipping to correct the problem with an entirely new digital pump with digital remotes.

When I responded to that remedy with dissatisfaction, I was only given the website for the warranty information. The warranty that came with the bed states, "Select Comfort, AT ITS OPTION, will repair or replace the defective product or component at a cost to the original purchaser based on the following table..." Then, if I elect to purchase the expensive repair parts, I would have to install them myself, meaning getting underneath the bed.

This bed is very expensive and problematic, seemingly by design, so that consumers will always need to purchase expensive replacement parts and install them themselves as long as they own the bed.

I paid for the company to set up my bed in my home. I am now experiencing a "valley" effect in my bed. Not once when I called for information nor when I placed my order was I told that this bed was designed for two people to sleep in. I then contacted Customer Service and I told them my problem with my bed. Their response was that the bed is designed for two people, not one. They said that they could remedy this by me returning at my cost the dual chamber, and then pay for the single chamber. I then told them no, then they replied ok and asked me to pay for the return of the dual chamber and they will send me the single chamber. I have a friend who has the same bed and she is a single sleeper and she did not have this problem.

I find it rather invasive on them now acting like I am supposed to tell them how many people sleep in my bed. If they would have told me upon my purchasing of this bed that they had single or dual chamber, then I could have made an informed purchase. Instead they did not tell me and now are trying to tell me that it was my mistake when it was their fault for not having informed me. I also have checked their website and see no place where they state "how many people sleep in one's bed."

I would like for this to be remedied as I find what they are doing, unfair.

The inside is about 65% mold. It is the most discussing thing. I feel that both my husband and I have suffered health problems due to sleeping on and inhaling mold for probably, the past nine years. I am very upset that this company was aware of the mold issue and failed to notify customers. There are many recalls in the real world to protect others from injury; and I feel that something needs to be done with this company who looked the other way when costumers were suffering from mold and health issues. I will be notifying my doctor and will start another round of tests to determine how the mold-infected bed may have caused me health related issues. This is from a very upset Danna of Menomonie, Wisconsin.

I needed a new pump after only one year, which was sent to me without charge.

Another problem with this bed is that it loses air, and so the number constantly changes, and that might be one of the problems in my not getting a good nights sleep.

Now the remote does not work at all. So much for the 20-year warranty. It has never held the settings as it deflates overnight. If set at 75, it will be 50 by morning. Worst mattress I have ever had. Spent so much for it that I cannot afford to get another right now. Class-action suit certainly is advisable for this company to quit conning people.

I've talked to GEMB and Select Comfort and there is no way that they can combine the accounts (I have plenty of available credit on the accounts to do this). Nobody in the store, not even the manager, Jason, can fix this and it's a huge pain, not to mention, harmful to my credit score! Stephanie, a supervisor with customer service, was fantastic; however, she too was frustrated with the lack of communication between different Select Comfort agencies and though she overnighted the mattress to me on a Monday, it still hadn't shipped as of Thursday afternoon. When we took down our 5 year old Select Comfort bed, there was no mold and it was super easy!

I love the new bed (though I've barely slept in it), but I don't love the stench from the memory foam which is still there a month later after following recommendations and taking it apart and leaving it out in sunlight all day to air out. Does Select Comfort memory foam have formaldehyde in it? Does it have latex? I was told no, but I'm allergic to formaldehyde (triggers my asthma) and I've spent more time sleeping on my sofa this month than in the new bed because, even with the windows open, ceiling fan running, and air purifier on full blast, I start wheezing! I'm worried about latex as I'm a new nurse and chronic exposure leads to sensitization.

Select Comfort needs to 1.) streamline purchasing to ensure the customer gets their order in a timely fashion; 2.) have online MSDS for customers; 3.) follow up on order problems; 4.) ensure adequate training of management and staff in stores; and 5.) follow up with customer satisfaction survey!

Please know that you can unzip the mattress at the head, pull back the top of the mattress, push the button on the quick disconnect where the hose joins to the airbag and pull the hose off the bag. Then, either blow more air in by mouth or release air as necessary to obtain the inflation that feels best for you. It takes some doing, but it is absolutely free!

I am disappointed in a company that manufactures so many defective units. Clearly, they treasure their bottom line more than their customers who they overcharge in the first place.

I find your policy on replacement parts and delivery to be to rigid. You're not handling me, your customer of three Select Comfort beds, very well.

Since the time of delivery, we have been in regular contact with Jack expressing dissatisfaction with our purchase. We expressed issues of discomfort, pain and sleeplessness and request for a full return. They were encouraged to allow some time for adjustment and were told that exchanges and returns are issues that the head office must deal with. We were told by Jack that the head office staff were away on vacation and could not deal with it until March 14, 2011.

After giving some adjustment period, the head office was contacted on March 14, 2011 and we spoke with Sam **, who advised us that he would consult Temperpedic and get back to us. To date, there has been no return calls. We have tried several times and received unanswered ring with no voicemail to leave a message. Jack has been contacted again and once more would not deal with the issue and deferred it back to head office. We further contacted the Markham store and Tempurpedic head office filing a written complaint, requesting some follow up to our inquiries and have not received a response.

Being and elderly couple with significant health issues, it is to our disadvantage that this issue remains unresolved. In addition due to the stress of this unresolved issue, Mrs. K has had to seek medical attention and therapy due to her extreme discomfort when using the new mattress. She has been ordered by her doctor to discontinue use immediately to avoid further problems and has not been using the mattress since.

There is a significant amount of money in question with this type of purchase. The lack of quality customer service is remarkable and we have been taken advantage of.

The person that helped us was great, but it was a struggle to install a new valve and my husband was not happy. But, the major problem was that I didn't realize that I was not getting restful sleep and my arthritis was getting worse and I was often in pain. At night I always felt like I was rolling downhill. I would try to hold onto the edge of the bed to prevent that tilting sensation. Also, the firm foam at the sides and to a lesser extent the center bothered my hips, and whenever I moved to close to them in my sleep. My husband wasn't bothered, but he can sleep on a log.

When I called customer service they told me they could replace one at a cost of over $75. Well, since I invested so much money into the bed already, I didn't feel much choice other than to buy it. That was less than a year ago. When I bought the bed, I purchased very expensive sheets as well. I loved them since they stayed on the bed very nicely, however, after a couple of years, they ripped where my legs lie on the bed. I have never had this happen before with any other brand. I couldn't believe it, especially, the location of the rip.

Then, last night I went to see what the number was reading on my remote, and again, the remote did not work. This is a new remote that I haven't had for more than a year, and truthfully, I haven't needed to adjust my bed much so I have only used the remote five or less times. I changed batteries and made sure it wasn't my error, and it still didn't display anything. I told my husband that Select Comfort charges me even one cent more for a new remote and that we will be buying a new, better made mattress tomorrow. I don't feel that the company has lived up to its advertisements, and I would not recommend anyone purchasing a Sleep Number bed or the expensive sheets sold in the store.

Our Select Comfort mattress is total junk! I would love to film (and will if necessary) 2 things. 1. Both of us tossing in this bed almost constantly. My husband's side actually has holes in the pillow top mattress where he is moving so much (tossing). 2. Film our bed pumping up with one of us on the bed like they do in their TV commercials. They show the mattress pumping up into your lower back and neck area. That didn't even happen when our mattress was new! We have had problems with first and foremost the foam, both air chambers, the remote, the pump that fills the air chambers, have the pillow top torn in several spots where my husband tosses and turns all night; the remote on my side takes forever to pump up (God only knows if that's turning into another problem)and now the sewing of the zipper in the bottom part of the mattress is coming apart. We take care of things that we buy. We work hard for our money and do not abuse things.

We've contacted the Attorney General's office on this matter and all we've gotten so far is a couple pieces of foam that are still in the boxes in our garage. They were informed that they were wet and now musty and moldy and we want them out of our garage. Replacing the foam is not the answer because it breaks down too fast which brings you back to square one. I very often have to sleep on our couch to get a better night's sleep! They have refused to give us a refund on the mattress. They are trying to say that maybe it is the base that we have it sitting on.

When we bought it at the Greensburg,PA store, we told the salesman we had a waterbed frame that we were planning on using. He said that it was fine. Lately we have been dealing with Sleep Number through the A.G.'s office in Pittsburgh, Pa and are getting nowhere. We need to start a Class Action Suit now! From reading your site, everyone seems to have the same problems that we have. For your info, the last complaint we filed we gave you the address where we bought it instead of the company's address, which we've given you this time.

For the money I spent, I could have purchased a top of the line regular mattress. I looked at this as an investment. To me Select Comfort is the Barney Madeoff of the mattress industry. Instead of more sleep, I got more pain. My neck and back pain were accompanied by numbness. I couldn't turn my neck to the right for months. The mattress only made things worse. I constantly toss and turn. This company is not consumer-friendly. I wish I had checked this site out first. Now I'm forced to by a 4-inch mattress pad. In reality this is only a very expensive occasional guest bed.

The next time, I paid for shipping, and they supplied a new wireless control unit. This last time, despite what appears to be a well-known problem, the replacement cost is $176. I know I am not the only person having problems with the controls. I would hate to think that I have to spend this amount every year I keep the bed. I know things go wrong, but most electronics last more than a year.

We went to the store 2 days ago to purchase one and it costs $5,100 for a split king. We were told it took XL long twin sheets for the bottom. In the store, you had to buy a complete set for $350. I thought I would go check other stores. We checked and found that they were hard to find, so we decided to go look online. Thank goodness for that. I stumbled on this site and read all the problems with this bed and the mold issues, plus I learned that there was not a full 20 year warranty but only 2 years. Two years to me is nothing on a bed of that cost. I also was very concerned about the reporting of people having to fix their own beds, so I decided to cancel the bed until I had time to do more research.

Upon calling in to cancel (less than 24 hours later), I was asked why I was canceling. I explained that I learned about the mold issues and the fact that any repairs would be done by me. I'm no repairman. Thank goodness I had not received it and I was in the 3 day right to cancel. They explained that the mold issue was handled back in 2005. I asked what was done and was told that they use some microbiological spray on all the internal parts.

They explained that humidity and body chemistry caused the prior mold problem. They said that there would be no more problems; however, when I asked what was sprayed on the parts, I was told that that information was not available to the public. I explained that I would like to know since I would be sleeping in the bed and was told that if I told them what I might be allergic to, then they would tell me if there was a problem. I found that unacceptable.

I just want to commend you for having a site like this where people can learn about issues and then decide for themselves. I decided to not take the risk, cancel, and go look for a regular bed.

Please give this the time and merit it deserves. This complete lack of quality craftsmanship and quality testing are the reason we are all ready to unite in getting Select Comfort into court and letting them know that the inferior quality and their outrageous prices and false warranty info has got to stop/cease/desist! One of your lawyers needs to investigate all of our claims and get the paperwork started with the State vs Select Comfort Trial. Please help all of us that have fallen victim to this complete lack of quality and sky high prices. We will not stop complaining until we see some interest from your legal team. The ball is in your court, they owe thousands of people thousands of dollars.

Is there not a lemon law on products that they have to take it back? Not only that when you call them with a complaint, they expect you to be able to spend three hours tearing apart your whole bed going through hundreds of their stupid tech solutions when the actual case is the bed is junk. If I would have bought a normal mattress, I would not need to spend hours on the phone for them to try and decide what is wrong with the bed. Then once they cannot figure anything out, they send you a new part and it takes over a week to make it to the house and you have to spend another 10 hours tearing down the bed to replace the parts and then sleep on it a few more nights and have the same problems start again.

I do not know how this company gets away with selling these beds because from what I have seen on the Better Business Bureau, they do not have a good reputation at all. I am at my wits end with trying to fight with them. All I want is for them to take the bed back and give me a refund.

Well we were told that it was ready to be assembled all parts included (lie number three). They sent us legs after threatening to send it right back. When my husband talked to the return department that he was going to send it back but they said at least sleep on it for a couple of weeks and then if we didn't want it we could send it all back without any charge. In other words, a full refund (lie number four).

Well we called them and insisted on returning it because it was the most uncomfortable bed we had ever slept in. My husband slept on the couch for the entire time we had it, except the first night. I was told that we had to pay to ship it back and would be charged $150 for this and that we had to use their labels and could not get our own shipping. They charged us $59 to ship it to use and $150 to ship it back. This is not a full refund. The bed has been shipped back and we have not heard anything from them and probably won't and probably never see a refund. So be aware, they do not tell you the truth; just what they need to sell to you. Buyer beware.

No frustrated owners standing in line with broken compressors and moldy foam means there are no lost sales due to those of us who are disgusted and willing to say so. To have the retail outlets serve also as parts distribution centers makes perfect sense and would be a huge time savings and convenience for all of us, except the showrooms would be flooded with unhappy owners exchanging broken parts, right? So you have to ship it all back yourself, a major and costly hassle. There is also no in-home service support. You have to be able to take the bed apart often, troubleshoot the leaks, mold and sags yourself even if you are disabled or have a lifting restriction.

Really now, what is that? After spending $2000-$4000 or more for a product that is promised to last for many years to come? It's a complete failure of quality commitment, that's what. A policy of total disregard for the value of a customer. And let's just think about how they have total control over you. You have spent so much on this sag wagon, there is no choice but to spend more when things fail especially any part of the air system, including the air bags and fittings, hose connectors and those cheap compressors and remotes. This so-called sleep system is nothing without air pressure and absolutely worthless if it won't hold air, and that is where they have you totally dependent on their return policy and "refurbished parts" supply chain.

Folks, those compressors are merely cleaned and repackaged and sent out for after-warranty resale, which is why your replacement pumps are failing at an even faster rate. They are still defective! You should have received a new, never-used pump at the pro-rated cost, but they just sent you someone else's nightmare. And the same goes for those refurbished beds. All the parts are just repackaged beds returned within the 30-day trials. How can a piece of foam or an air bladder be "refurbished"?

And for those of you with fungus growing in your beds, do not accept this condition. It is a health hazard to be exposed to airborne mold and fungus, especially if you are immuno-compromised due to age, or immuno-suppressed due to having to take certain medications. And if you have bought these beds due to degenerative disc disease, or have had cervical and/or lumbar spinal fusions, discectomies, laminectomies, etc, be careful. If you experience continued pain and discomfort where you had hoped to find relief, get rid of the bed. You may suffer even more nerve root compression, possibly leading to more loss of nerve and muscle function, potentially in your arms, hands, neck, shoulders, legs and feet--any of these areas is at risk. I take care of hospital patients as an RN, and your health is more important than putting up with respiratory infections or more pain just because you paid so much.

Well, I don't like a hard bed anymore, so I have had to lie in this soft hole ever since. I can't have another person in this bed. Have to use another. The foam is just not comfortable anyway. That's all you really get with these beds. A thin piece of foam over a bag of air. Don't think there is anything high-tech or special here. There isn't. I am always turning over from positional fatigue. So then, a couple of years ago, the mattress began losing air every night. I had to pump it up once a night and eventually every few hours until I found the leak.

The plastic hose fittings embedded in the mattress had developed cracks. I epoxied around the bases of the fittings, and this worked until a few months ago, more leaking and more filling every two-three hours. I'm here to tell you, it is very disheartening to wake up on a hard base with no air several times a night. So I took the bed apart--again--and the clear plastic hoses from the pump have become so brittle, the hose fittings are again stress cracked, so more epoxy.

But in reconnecting the hoses, one of the the quick-connect couplers just snapped off flush in its hose. It had also become cracked and weakened and was evidently the source of the new leak. So now I have a worthless hose that cannot be taken out of the compressor unit. This bed is nothing but junk materials that age badly. I know I am faced with dumping more cash into a bed that sags, that is really not comfortable for me anyway, or else throwing it away. Could not even give it away now. Be warned, or be depressed, these beds are nothing unless they hold air. If you don't have air, you don't have a bed for many a night, folks, and you had better have a backup bed. A simple, standard mattress that won't fail you. I've had better nights' sleep downstairs on the couch.

Sour grapes, equipment does wear out. Even terribly expensive equipment and therefore needs replaced. What really burned me was when they expect me to pay for shipping them their defective equipment back and "Make sure you insure it for $395.00" or if it is lost, you will be responsible for paying that amount. I won't buy another with this kind of "special" customer service.

After reading about mold, I just stripped mine down to the bottom and it is as clean as the day I assembled it 4 years ago. When I connected the hoses, I used plumbing tape, duh, to create a good seal so only occasionally need to adjust the air chamber. The minimal contact I had with SC was professional and helpful. This was while I ordered my second bed.

My only complaint is, I wish they offered reconditioned controls as their's are not waterproof and I put mine through the washer. No problem, just share with the guest room. I realize this isn't what you want to hear but I love my Sleep Number bed. My back loves it, I sleep better and wake up refreshed.

About a month later, we noticed the mattress pad on my side was pulling loose all the time towards the middle of the bed. We went to the store in Champaign Market Place Mall and talked to the sales lady that sold us the bed; she suggested we buy this cover for the mattress pad to hold it in place, etc., etc., etc. I did. $150 dollars later, it sort of stopped pulling it to the middle. However, the foundation was bowed in towards the middle. We called; they sort of argued that that has never happened before (yeah right) and sent a new one.

Well, here we are 45 days later with a bowed foundation again. The first lady in Customer Service was so rude I hung up on her and called back to speak with another one that told me I had to have another problem. Okay I can agree with that but it is your bed, tell me what it is so we can fix it. His suggestion was to go buy plywood to put down under their foundation.

Excuse me, I already got suckered into spending $175; I am not spending another $100 on plywood for their bed that I was told takes no modification to any bed frame. I would be very happy with my money back at this point as my 1 year is running out. I think I will file an attorney general's complaint as well Monday. We bought this bed under the impression that never again in our lifetime would we have to buy another bed. That was wrong.

I sewed it myself. I expect that you can help me. The unit I bought was very expensive. I believe you should be able to help me.

Because it is an air mattress, it is very cold. It's like an unheated water bed. I have several blankets between the fitted sheet and the mattress to try and combat the bone-seeping cold. I feel completely ripped off. I wish I have found this site before I bought the bed.

I have read many of the issues on this site and we have experienced most of them personally. After only about 2 1/2 years of ownership, we complained to the customer service department about the bed. We had been experiencing problems with the bed for about 8-9 months prior to our call, but we had so much going on in our lives at the time that we didn't get around to calling right away.

We weren't concerned about time frames since we were told (and it is widely advertised here) that the bed came with a 20 year warranty. It was never mentioned on the radio or by our salesperson (or friends who have the bed) that the warranty was prorated after a certain period of time. We learned this after calling customer service about our issue.

We, like many others have noted, were told to jump through all kinds of hoops to determine the true issue with the bed. This in itself took 2-3 weeks. They finally told us that we needed a new pump and it would cost close to $200 out of our pocket and we would have to replace it ourselves or hire someone. We told them this did not sound like a 20 year warranty to us and they said we should have read our contract. I told them that we did read the contract and they said that is was also in the manual.

I argued with them that the manual was only given to us after we purchased the bed and they should have been more upfront and they should discontinue their false advertisements. This bed does not have a warranty. They just give you a run around and are extremely rude when you point out that their product is inferior and way more expensive than a regular bed. Our bed loses air every night without the adjustments being done by anyone in our household, the remotes can not be read on most days because the lights no longer work properly, and when we sleep at night my wife's side of the bed loses so much air that I roll into her hole at night where she is sleeping.

Every day she wakes with a back ache due to the loss of air during the night. We have searched the chamber for leaks, the hoses for leaks, etc and can't find the issue. The pump fills the bed with air, but it does not retain the air. This product is just a piece of junk and if I knew then what I know now, I would not have purchased the bed, much less spent what it costs to purchase 2-3 really nice beds that would have lasted 8-10 years each.

I work for a company that offers a Lifetime warranty on our workmanship. I don't agree with everything we do (like making the customer responsible for retaining their paperwork to get the warranty) but if they can prove that we did the work, we take care of the issues at no cost to the customer no matter how long ago the repairs were done (we have been in business for more than 75 years). I often spend my time helping our consumers locate paperwork just, so I can sleep at night in this crappy bed. I hope the people who work for Select Comfort have to sleep in their worthless product and that after reading all these complaints about their product, I hope they have a hard time sleeping.

The bed is supposed to have a 20 year warranty and if they believed in their products from the pump to the chambers, to the covers, they should stand behind their products and their customers when issues arise. This just says a lot about the company and what they really think about their own products if they wont honor their promises to their customers to offer them the best bed you will ever sleep on.

That broke the camel’s back. I took a big hit on the bed but did sell it to some individual for $200.00. This company should recall all the beds they sold and return customers money. By checking online I notice several people with the same problems. I lost my rear on this deal and ended up buying a Serta, a lot less money and twice the bed. They took advantage of a senior.

I have tried to address these issues repeatedly with the company but the company has only made suggestions that will cost me more time, money and stress. I can buy a strap that will hold the beds together, for example. Now why did they not offer that prior to installation? They merely had to sell me a $20 strap but instead were worried about selling me sheets, pillows and mattress pads that are anything but essential to the operation and function of the beds. I can send back the mattresses at my own expense but I am stuck with the lousy Flexfit foundations.

What am I going to want with two twin-sized pieces of junk? My best advice is to leave this company alone altogether. They do not want to assist me and they will not likely want to assist you. I am stuck with this ugly mess, which cost over $7000 and I will continue to try to get somewhere with them. Meanwhile, I have an uncomfortable, unsightly bed that smells like chemicals, and because the split king consists of two twin beds that are not tied together (because the salesperson failed to tell us that we needed to purchase a $20 strap to hold the two twin beds together) intimate interaction is pretty hard to achieve on the bed.

I would also be highly concerned if you have pets or small children, who could easily become trapped in the space between the two twin beds. I sometimes wake up to find that one of my arms is trapped in that crevice. It has been a very unhappy, unpleasant and expensive experience dealing with this company. The company is no longer willing to address my issues in writing and has directed me to call rather than emailing. I find this to be disreputable behavior. They should be willing to put their responses in writing after we spent over $7000 on their merchandise.

Over $7000 wasted on poor quality merchandise (I actually do like the pillows); serious costs in my sexual relationship with my husband, which I consider serious physical damage; the delivery people damaged my drywall.

I did and I was told my 20-year warranty was pro-rated (for some reason, I was under the belief that this was a full 20-year warranty), and that they no longer have the wired remotes, so I would need to buy a new pump that supports the wireless remote. My cost for this was over $140 and the pump, which was not defective, was identical to the one I already had. While I was installing the new pump, per their customer service person's instructions, inserting the new tubing after unzipping the cover, the zipper on the cover broke! On careful inspection, this entire cover is zipped with a very small, cheap plastic zipper! I wrote them an email about replacing this cover, as I had just spent roughly $140 for the pump, which I didn't need.

They told me it would cost me $249 for a new cover at my cost of 34% of the regular cost. That means their 66% would have brought the cost of this cheap cover to almost $1,000! That is about half the price I paid for the entire bed and if you add on the $140+ I spent on the pump, we're getting closer and closer to the price of buying a new bed if I were so inclined to ever do business with them again (which I definitely will not!). I went on QVC and rated this bed negatively, of course and QVC encourages us to be honest. I put the review on the QVC website on Wednesday evening and on Thursday it was gone! Also, QVC customers write in and ask questions about a product before buying and are encouraged by other QVC customers to give them our honest experience with the product.

I answered several people's questions, but those also disappeared! So it appears to me that while QVC is encouraging us to be honest, they are being less than honest by deleting my reviews and my answers to the questions of other potential buyers. I am stuck with a very expensive air mattress which has no real cover. And now, is exposed and ugly because Select Comfort does not want to take responsibility for this flawed zipper, which others have complained about. This all started because of a non-working remote control and now it's up to more than $400 to correct their mistake!

Through all of this, I was never informed that I was to be making payments on the bed during the "free trial" until I received a phone call from GE Money Bank that my account was overdue and I was being assessed a late fee of $25.00. This was the first contact I had from GE Money Bank about my account. I had never received a card or a billing statement from them because the Select Comfort store had given them the physical address instead of the mailing address. I live in a rural area that doesn’t provide home delivery. We have to pick up our mail at a PO Box.

After over 30 days, much mental stress and several hours on the phone, Select Comfort agreed to take the bed back. It took them another week to send the return labels (that they wanted to charge us $200.00 for), and when one of the packages was lost in transit by UPS, we were again told we would have to wait for our account to be credited. As of September 21, 2010 this has yet to be resolved.

We had to pay $206 for "rebuilt" wireless remotes that didn't work any better than the old ones. The numbers on the "new" remotes have all but gone out, and my husband and I wake up every morning in the "center hole" with back and side aches. We have to put a large pillow in the center of the bed to help keep us from "rolling" into each other while we sleep. I would not recommend this bed. It's a ripoff!

A few weeks later, the problem continued. I demanded action and requested a new pump system. It was hell to get them to understand but finally the pump arrived. Problem solved, so we thought. A few months later, the bed was shifting in height as one of us got up and almost rolled the other out of bed! We contacted Select Comfort. They suggested to replace the single chamber with 2 chambers. I asked why this problem was never disclosed on TV. We were dealing with fraud as they wanted to charge us to fix a problem that was covered under a 20 year warranty.

After several calls and explaining the amount of money we spent on the 4 beds, back pain we were suffering etc. they finally agreed. The bed was okay for about 2 years. The next problem came as a result of the foam compressing and losing it's shape. My wife and I felt like we were sleeping on a slope and fell to the center of the bed. We took the bed apart as told by the service dept and found the zipper tearing after unzipping the bed 3 times! This did not correct the problem as we were told.

I complained again this time no help. I explained to Select Comfort my wife and I are sleeping on the edge of our bed and suffering undue back and neck pain. The answer was the bed is no longer under warranty. It was limited and you will have to pay for the foam sections. I hung up and a few weeks later the control dials stopped lighting up. Now we can't see our number, the bed is losing air, sides have collapsed all as we watch the lies on TV about the Select Comfort and no back pain!

To make matters worse, one of the twin beds was full of mold. Select Comfort was quick to replace the foam and cover to avoid a lawsuit. We are suffering with a defective product along with others. We have spent thousands of dollars for what? My wife and I need medical attention as our back and necks are constantly hurting. We have not had normal sleep for many years. I strongly advise against this product. We have lost many of days of work. We suffer from sleep deprivation as we constantly awaken from sleeping on the edge of our bed or from falling to the middle. I hear my wife groaning at night as she suffers with these issues. I am so tired during the day I have had a few near misses while driving trying to stay awake. We need help and a new bed.

Our representative was very boastful about the product until we mentioned that we wanted to review the consumer reports at which point she started to mention the mold and pump issues. She indicated that these issues have been resolved and not to let this deter our decision to purchase.

To make a long story short, we did not purchase a SC sleep system solely because of the testimonials that we read on this site concerning pump and customer service issues. We want to thank you for the feedback. FYI, we plan to return to the store where we received the demo and inform the sales person of the issues that we have read on this site where senior citizens who purchased their product because of back issues along with other consumers who purchased their inferior products and received extremely poor customer service. Thank you. Thank you for saving at least one consumer from experiencing the frustration and the poor customer service that we would have received from this company.

I contacted the company (after reading similar complaints online) and they sent me 3 foam inserts to put in the middle, between the 2 air chambers. It did not really solve the problem but I decided it would be too much hassle to try to return it. Since owning the bed I have developed serious back pain and problems documented by X-rays and MRIs.

Today I unzipped the pillow top cover and pulled back the charcoal foam topper. I was shocked at what I saw on 1 side- mold spots! I had not opened the inside of this bed in years. I keep a waterproof mattress pad protector and there have been no urine or water damage to the mattress. My house has central a/c and heat and the temps stay 70-75 degrees all year round. There is no reason the inside of that bed should have mold! I noticed on someone else's comment they also found mold on the charcoal foam insert. I am aware of the dangers of mold, it can be deadly or cause serious health problems. I have Type 1 diabetes, I am single and work and my health is very important to me.

I was told when I purchased my bed that I had a full 20-year warranty over defects. I was told this would be at no cost to me. I was never informed of a pro-rated warranty. If I had known this, I would not have purchased this bed. I have a barely two-year-old mattress that can't be used. This would not happen with a standard mattress. I told this to the agent. I informed him I would be letting everyone I know about this. I told him they lost a customer. He was not concerned in anyway. He did nothing at all to offer me other options or even try to help in any way. He said he would save the information so that the quote would be there. That is the solution he offered, merely saving the quote. He then asked if there was anything else I needed help with today.

I'm sorry but I was not helped at all and I find it difficult to believe that a company like Sleep Number just does not care about their customers at all, but they proved to me today that is the case. I would not recommend doing business with them. You are making a large investment in something that will only continue to cost you money in the very near future.

The first few nights I expected to be uncomfortable until I could find a comfortable setting. It has now been almost a year and since we have got this bed, I haven't slept more then 4 hours a night. I can not stand sleeping on this bed. My husband wakes up with his back hurting almost everyday. We have called Sleep Number and they act like we are both idiots. They have sent us some parts to try to make the bed more comfortable but the warranty says any work not performed by Sleep Number will not be covered by the warranty. So we didn't try to replace the parts assuming Sleep Number would contact us for an appointment to service the bed.

Finally, we called Select Comfort and was told that we had to do the work ourselves. So now we have a bed we paid nearly $3500 for and we have to do the work on it when its supposed to have a 20 year warranty. Every time we have contacted Customer Service, we experience an aggravating amount of attitude. I can't believe we, as consumers, paid this much for a product under false pretensions, only to be treated like we're idiots. I want Select Comfort to buy back the bed so I can buy a Simmons Beauty Rest that has a 7 year warranty that I know for a fact they stand behind.

When I called Sleep Comfort to express my feelings about their air pump and my displeasure about the 10 day waiting period, they did agree to send the pump out NDA at their charge. Still, this happened on a Friday and it will probably be Tuesday before I see the new air pump. Besides the inconvenience, this is starting to get expensive. Even pro-rated, the pump and shipping charges come to approximately $150.

I called the company and they said it would cost me $350.00 to replace the foam. I said I thought this was covered under warranty. She said it is, but it is prorated. So I told her that in fact, there was no warranty since everything on the bed would wear before the twenty years and they know the foam would not last. I said, no thanks, and I said it would be cheaper for me to buy a new bed. I then called the store back where I purchased the bed. I told them of the problem with the bed and once again they told me it would be covered under warranty.

The normal person thinks when a person says it is covered under warranty, there is no cost to the customer. I said to her I called the factory and told her what they said, she then quickly changed her information that the warranty is only a partial warranty. They misrepresent the product and is fraud. My campaign is to let as many people know not to purchase this product, that it is a scam.

End of discussion. I was just about to order a new pump when I got online and saw all of these complaints. Am not sure what to do now. The best thing about the bed, in my opinion, is the light weight mattress when changing bedding, etcetera and I have not had any problems except the bed losing air. The pump is currently disconnected but the one side is about out of air and the side that's working is also losing air. I'm thinking Tempur-pedic may be the way to go. Has anyone had a totally positive experience? The consequences of a new pump will be whatever the traffic will bear which in my case will be around $250. I'm not sure, however, after reading all of the remarks that this is the smart thing to do.

Also, my daughter just got parts for hers because she was having problems. She installed the pieces, but it did not solve the problem. She received the parts less than 1 month ago, and they told her she could not return it and get her $414.00 back. We have a bed for $6700.00 that we cannot sleep in and have to go to the chiropractor at $72.00 a trip to get an adjustment. My daughter is out $414.00 plus her fiancee has to go to the chiropractor and then suffer from lack of sleep because they have to sleep on the floor or the couch.

If you intend to buy one of these mattresses, I implore you to sit on the edge of the bed as you would when you are getting up or putting shoes on, and you will see exactly what I am talking about as the mattress crushes flat. The risk-free trial is a deceptive at best and an outright scam in my opinion. It is actually going to cost you $300 between shipping and return costs. There is less then $200 in material in the mattress so Select Comfort is still making a profit on a return. If you want to try one of these beds out, demand that they waive the setup and delivery fees up front.

Also, do not buy any accessories from Select Comfort like pillows, etc. There is no return on these items. Even if the sales clerk tells you there is. Our Select Comfort experience ended up costing us $700 to try the bed out, risk-free for $30 days. We have to keep the pillows, the mattress wraps, etc., that we bought. The only item we did buy that I would recommend is the Select Comfort Body Pillow.

I wonder if there are some type of body fluids leaking into the mattress with those that have the mold. The reason I say this is the pictures show the mold mostly where the trunk of a persons body would lay, not near the feet. My father used to sweat profusely, perhaps this is the problem. I love my Select Comfort and would have a hard time sleeping on another bed.

I called the company again and I had to pay 3 for a foam piece (because it’s not covered under warranty) and shipping. I shouldn't have to pay for the piece of foam for their defective bed.

I am unemployed so this was not an option. Well, a day went by and the unit started working. This past week, it happened again. I just got off the phone with Bill. He said there was a defect with the units; they had manufacturer re-examine them. It turns out it is most likely a heat problem that does something to the unit. They are mailing me an updated unit, at no charge. I am supposed to receive a brand new, not refurbished , unit next week, at no charge. The Rep, Bill was extremely nice and I thought you would like to know that the company now sees it had a problem. If they don't mail me one, I will write back.

Then the refund. The CEO said he would issue a full refund. He did not. After many threatening emails to him, he finally issued a refund a week later which was $1790. The mattress was $1999. He said it was for the cost of the shipping and the protect able cover which we kept. We kept nothing and want nothing to do with this company. This company is not legitimate. They are a bunch of crooks and their guarantees are simply not upheld. If you search Google maps on the address they provide, you will see there is simply no building at the address they provide. I am not the first person to complain about this company. Others have had very similar experiences to us. Quite simply, do not do business with this firm.

The refund issued was approximately $220 dollars below what we paid and we had to pay for the return shipping. The out of pocket expense we have incurred is over $700. This is not to mention the severe hassle and delays of resolving this issue.

If it had been told to me by the salesman, I would never have purchased the bed. It should be told to the buyer in my opinion that there would be no returns or refunds under any condition. They have taken advantage of many people with this and something should be done about it. No matter what you buy, there should be a warranty with the item. I have to sleep on a couch now until I can afford to buy a regular mattress. I should have checked the reviews for this company and seen all the negative reviews. I would never have wasted money that I didn't have. I had to put it on my charge card. They make everything look nice on their flyers and TV ads but leave out a lot. I was lead to believe that it was a new bed and it was refurbished. That should be against the law. I hope something can be done with this company. It's time someone stopped what they are doing.

The consequences that I have had to suffer because of this include having to pay for something that is in boxes in my garage that is unfit to sleep on. I have many medical problems that have me on bed rest for weeks at a time. This adds so much stress on me now. I even agreed to pay to have the bed shipped back to the company, and at least get some of my money reimbursed. It's a shame that people take advantage of the innocent people trying to do something to help with their over all needs. As far as I am concerned, they deliberately don't tell people about the no returns and refunds on their sales so that they don't have to answer for their mistakes. I know this will probably fall on deaf ears like everything else these days, but I gave it a try. Thank you.

By the way, about 5 years ago, we had to put memory foam on top to even be comfortable sleeping because of the crack in the middle. We would not recommend this to family or friends. These beds are way too expensive to have such problems!

No one is available from the company to come and fix the bed, so I was told to try and ask a family member or friend to help me replace the parts. My granddaughter, who is a weight lifter, had a hard time lifting the top pad in just the trouble shooting, what do you mean ask a family member to help? What type of service is this?? When the part arrived, my granddaughter informed me that the wrong component was sent. When she called the CS department, they said no returns! They told my granddaughter during the original conversation that returns were within 30 days starting from that day! The CS rep said he would have to review the recording of that conversation to verify what she had told him. In other words, you are a customer who has spent $5,500 with us, however, you are not trustworthy, and we do not care if you get ripped off! I will never recommend this bed to anyone! It is absolutely a rip off!

Because of osteoporosis, my back has been bad for years. I have lost 5 inches from my height and I purchased the Sleep Number bed for comfort as the company promised to provide. Since the malfunctioning of the bed, I have suffered severe back pain and can hardly get out of bed. I now live alone, since the passing of my husband, and now have a hard time walking. I believe my condition has worsened due to the bad seed! I paid $5,500 for health problems and un-comfort.

This is a legitimate lawsuit. How can you have so many complaints on this and not do anything? You are supposed to be for the consumer. A lot of people have posted comments on several different sites of being sick, in pain and headaches from this bed. I would like to know what you're doing about it and who else I should contact. I have already called Select Comfort's president's office and after mentioning mold and calling the newspapers, they returned my money (3 years later) after constantly calling customer service and getting nowhere.

I just got the bed picked up this week. I can't believe they and Consumer Affairs is aware of mold and nothing was done to make them notify consumers.

Overall, this encounter cost me several thousand dollars. It's my penalty for buying expensive, shoddy merchandise and dealing with an unscrupulous company. The only reason these beds sell is because Rush Limbaugh endorses the product. What else is this man endorsing that is equally as shoddy and unscrupulous?

After realizing how dissatisfied I was and uncomfortable, I started playing with the settings only to realize that they would not stay where you were setting them. I bought a second padding then a Tempur-Pedic pad, and to this day, I am still very dissatisfied and angry for such false advertisement. So I went on the internet to find that I'm not alone. After reading about all the others' problems, I know there is no use in my complaining to anyone on the manufacturing side. I hope that someone will maybe come along and take a class action suit on these people and make them at least give us our money back.

I have literally wanted to set a shotgun and blow my mattresses all to pieces, so I could justify purchasing another new bedding set. But I can't afford to start over right now and don't appreciate being so misled. Maybe, we should all get together and make our own commercial. I'm sure they would like mine, at least get it out to the people how dissatisfied they are going to be. I'm going to put my opinion on Facebook and at least try to get the word out. Even though I'm sorry for the rest of you, I'm glad to know it just wasn't me. If I can help in anyway, please let me know.

Same result, left chamber still deflated in morning. I called on 6/12 to request a replacement was told that the item was beyond its 2 year warranty and a pro-rate cost replacement could be provided. Marissa (CS Agent) stated that they would need the old chamber returned. This led me to ask for a new chamber as replacement, not a refurbished item. She stated they could not guarantee (translation - you’re going to get a refurbished) a new item under the prorated replacement. Bottom line: this is costing me another $65.

I was skeptical when purchasing and recall asking the sales rep if there are issues with the beds leaking. Their response was that issues if any occur after many years of use and/or significant abuse. With my case, 2+ years is not "many years". Recommendation, learn from my mistake. Anything under pressure is bound to leak. Go by a conventional bed and save yourself the hassles. It cost me $65 to replace.

For example, you have had the bed system for 10 years, and you have to replace the motor, so you pay the percentage equal to having the bed for 10 years. Then 2 years later, the motor needs to be replaced again, so this time why not pay the percentage equivalent to 2 years (because that is how old the motor is) instead of paying the percentage equal to 12 years? The motor isn’t 12 years old, so why pay the percentage equivalent to a 12-year-old motor? I’m very confused. Please explain the rationality to this process. Right now it doesn’t seem fair.

So, my story is as follows: April 2008 I had the motor replaced due to leakage, which was covered completely. Now June 2010, the motor needs replacing again due to the same thing, leaking. I have to pay 22% of the cost. OK, but when I asked if I have to replace it again in 2 years, do I pay 22%? They said no, I would have to pay 30% to get it replaced due to the increase of 4% per year. So, how does that make any sense? I’m very frustrated!

Purchased Model 5000 10/24/2002 for $2,500. At first, everything seemed okay. After the 30 day trial period was over, and could not return the product, I became dissatisfied with my purchase.

1) I could never get comfortable with the bed. I always had this feeling of being half awake/half asleep using the bed. I tried it as it was purchased from the company. No good. Then, I tried a foam pad. No good. Then, I tried an "egg crate" pad. No good. I tried every number available to get comfortable. I set it so low that I felt like I was sleeping in a trough.

2) It always felt like I was sleeping on a hill. I noticed that one of the cross members of the frame was broken. Maybe that would explain why. July/2009, I called CS, looking for a replacement part, I was willing to pay for it. I explained the situation to CS. Select Comfort sent out a whole frame at no cost to me! Kudos's to them!

3) So I took everything apart, setup the new frame and the mattress. Same Result. Still feels like I am sleeping on a hill.

4) The mattress constantly "creeps" over the frame by 6-8 inches. I have to keep pulling it back onto the frame.

5)The sides of the mattress squish down looking like a "z" or a "parallelogram'

6) So I have been sleeping on an on old couch for about the last 6 years and get a pretty good nights sleep.

I have tried everything, but I have had it. This week-end, I am going to ship this off to BP Horizon oil platform in the Gulf of Mexico, have them sink it 5,000 feet down, and see if they can use it to stop the leak. That's the only useful purpose for this product. Total waste of money!

1) Out $2,500.

2) Loss of quality sleep, which increases chances of stroke, diabetes, weight gain.

3) I am now using a CPAP, and my sleep is much improved. Feel better in the morning. But still sleeping on an old couch.

When asked how they expected us to do the heavy lifting of replacement, the answer was "get your neighbors to help". A refurbished replacement pump was shipped and after much exertion and installation difficulty by a 74-year old, it was determined that the replacement was defective. A replacement of the replacement finally arrived and installation worked, but ever since we have dips or what Select Comfort calls "body impressions" for which their only suggestion is sucking the pillow mattress top every couple of months with a shop vac to fluff it up and they have inserts to go under the chambers to boost the levels. This company is nothing but a grand ripoff. Stay away!

Four years later I have to get rid of this bed due to tremendous (and costly medical bills), back pain and leaky chambers, bulging sides, and sinking middle. Horrible experience and I am out nearly $2k plus the cost of now having to buy a new bed! I lost $2k in bed I will have to dispose of and $1k in medical costs for back problems resulting from poor performance and failed workmanship/materials. Additional $2k for a new regular bed. I have inability to avoid health problems due to back problems (prevents proper exercise due to pain) and can not maintain health because I can not get pain-free good night's rest.

At no point in time was I notified that the shipping would be 2 times as much as when it was delivered! I was aware I would have to pay for shipping to me the first time and the return, but I assumed the shipping costs would be the same. Well I was dead wrong! It cost me $120 to ship this cheap bed back which now I'm out $180 all for trying a bed that was said to be "great". Don't buy from these people unless you want to be out a heap of money before finding the perfect bed. I do not have a lot of money to be trying out beds and paying shipping and return shipping. That's $180 I could have bought groceries with, or even a new set of tires for my car! It is ridiculous and I have learned my lesson! Buyer Beware! These beds suck! I just want my money back!

One issue that they definitely could work on: At the time when we purchased our bed, much of the fabric was comprised of a gray, non-woven fibrous material (similar to the kind that grocery store tote bags are made of, only thinner). This tends to pill and also has pulled apart from the zippered mattress cover. If they have not already done so, this material needs to be improved upon as this cheap "fabric" is simply not adequate to endure the lifetime of these mattresses. I wanted to report our results in the event that this may help resolve anyone else's issues. I wish I had experimented with this years ago. We would have probably enjoyed our bed much more.

I wonder who or what had been sitting on the top of the bed, under the head board to cause this piece of foam to twist? I was told the foam pieces are not covered under the warranty. What exactly is covered under this warranty? I will never, never, never own another Sleep Number bed nor say good things about them. We paid cash for our bed, making them wanting to help us, out of the question. It's too bad I didn't look for this web site before we spent our money. Please don't buy this bed, you will be sorry.

After a month, I was greatly improved. It was then that I heard a news report that the Select Comfort mattresses had been identified as caring black mold and causing severe illnesses in people. We had this mattress so we inspected ours which indeed did have a large accumulation of black mold. I contacted the company who then said it was not a severe problem, but it could have been cleared using bleach to the area. I refused and requested my money back to afford me to purchase another mattress. I was advised by "SC" that all mattresses would have black mold due to transpiration from the body. I again insisted that I receive my money.

They insisted I package my mattresses and appliances to have them picked up by their choice of shipping company. I had to pay for the packing, but they did send shipping labels. We mailed 6 large boxes and did receive the refund. I am very concerned that the company did not notify owners of the sets which they knew to be causing a problem to prevent personal injury these 5-6 years. While I have been better physically these past 4 months than in 6 years and our area is experiencing the worst allergy season in years, I do feel that this experience could have been prevented and the damage to my lungs and the secondary effects from the medications could have been prevented. I still have residual problems from the medications. Please notify me of any legal action against this company so that I can become a part of it. This is severe liability.

Now, the second mattress has begun to leak. I decided check out the website for comments and found that I was in the company of a host of dissatisfied users. I will call cs in the next few days, but I am sure I will get the same consideration I got 10 years ago. I will no longer recommend this company to anyone.

When I asked if anyone couldn't come out and help me, she said it would cost $159 just to have a technician look at it plus the parts that I would have to install. This company is a big ripoff, for $4,000 for a bed that is only 4 years old that is caving on one side, the foam side piece is woefully inadequate. I would never buy this mattress again.

his bed cost us $2500. Since sleeping on the bed, I've experienced more back pain than any other time in my life. When I wake up in the morning, I literally cannot get out of bed until I slowly stretch my back to the point that I have regained enough mobility to attempt to walk. I'm a former collegiate athlete and began to think that, at 39 years old, I'm just starting to develop arthritis. In fairness to the company (as well as my reluctance to accept that I wasted $2500) I decided to try sleeping elsewhere last night to see if I still felt the same pain when I woke up. So I slept in my La-Z-Boy recliner and woke up with virtually no back painI. I could not believe it. Sleeping in a 12 year-old recliner was better on my back than this bed.

It just seems to me that this company should be punished for making claims that back pain disappears when using this bed. It's a false claim. I've also read that 79% of owners are happy with their beds. I would imagine that these "satisfied" customers have either not taken the time to voice their complaints or are people who are very lightweight and would be comfortable on any bed. My son has a very basic Select Comfort bed and loves it, but he's 11 years old and weighs 100 pounds. He would be comfortable on any bed.

My chiropractor and doctors cannot believe how much my health has failed. We are furious with this company. Don't waste your time, money, precious sleep or your health on this complete junk. My back, neck and shoulder are more painful than ever. This bed has not only been a waste of $6,000, it has caused damage to my health and interrupted our sleep for almost a year.

Well, it lost more air than when I slept on it. So my neighbor really looked the mattress over very carefully and tried to find where there would be a leak and could not find one. When I contacted the company again, I was told to read my warranty as it is a 'limited' warranty. Here I bought what I was told had a 20 year warranty and now I'm supposed to get the air out of the mattress, bow it up, mail it to a service place and have to pay X amount of dollars, plus 25% of the purchase price for the nine years that I've had it.

Well, I'm going to keep it and just put more air in it each morning. If it should go completely, then I will buy one of those blow up mattresses for less than $100 and will have to live with that as I have an extremely limited income, social security only and cannot have the extra aggravation I have read about in the other complaints listed. I, too, will not ever recommend Select Comfort to anyone ever.

Pray that you have a headboard and foot board because if your don’t, your pillows will slip behind the mattress every night and when you wake up, you will be about 3 feet away from the wall and your pillows in between the wall and the mattress. Within the first two months of having this bed, it started to make a squeaking noise. So we called Select Comfort and they said they would send a replacement part, which they did but when I received it, it was strips of fabric that you stuck on the plastic. Then it came with brown felt pieces of plastic that you put in the plastic as well.

For paying thousands of dollars for this bed, they give you 5 dollar pieces of rubbish to fix. Then the air chambers leak bad, I would have to fill them up every night. Then after a few months of sleeping on this thing, you wind up in the middle because it causes a hole between the two mattresses. It’s the worst bed I have ever had. This bed had been nothing but trouble. It’s caused back aches, many nights of no sleep. No rest at night makes your days worse. For the amount of money spent on this bed, you would think it would work right.

Six months later, we called the store to complain that the leaking was getting worse and not better, we were told by the same guy (store manager) we bought the bed from that there is nothing that he can do. His crew are contract laborer and not specialists or technicians. He said no sense in calling the company in that they can't do anything either.

We called and left messages and never once got a return call. Our bed wouldn't even be good to use as a floatation device in the water! I am trying again to make contact with them and will report back later, if I get some form of response. This company needs a class action brought against them. If there are any lawyers out there, I will sign up. I won't even need to sleep on it! We have spent $5,000 on a mattress that for all intended purposes (sleep) is worse than our old Sealy mattress.

We called to notify the mall store. We personally visited the store on 3/23 to obtain credit. The salesperson was only able to process the credit for $21 for "risers" that were left by the delivery company. We were told at the store that the "request" for refund was initiated. We waited until today, 3/29 and still had no refund issued to our bank account. We called the 800 number and spoke with Victoria, who referred us to her supervisor, Crystal. Crystal told us that they would begin the "paperwork" and that we would receive a refund "in about two or three weeks". I asked to speak with her supervisor, who she described as Jodie, but was told by Crystal that she could not "permit" me to "escalate" the issue with her supervisor.

It is clear to us that this entire transaction is a scam to withhold our money for as long as Sleep Number, Select Comfort can possibly hold. Or worse yet, not have our money returned whatsoever. Again, we did not take delivery of this bed and cannot get Select Comfort to return our money.

It was then that I realized that I got a pro-rated warranty. My fault for not reading the paperwork. The salesperson led us to believe we got a full 20-year warranty. The replaced parts are reconditioned. This company makes its money on its carefully hidden warranty. Beware. I would not recommend this company to anyone.

Now, when I tell them they want me to roll it up and mail it to them and pay $300 to receive a new top to the mattress. Can you even imagine how expensive it would be to mail it on my money? Also, the air chambers were wet with moisture to the point that it looked as if we had wet our bed during the night! Now, we know how the beds form mold. The motor was said to need replacing as well to the tune of $200$. The end of the story is we cannot afford to replace anything! This is way too expensive and we are using the broken pillow top as well as it still being wet!

There was actually another small part that needed replaced and having dealt with the rude people at the customer service on the phone, I decided to go into the College mall in Bloomington, IN to simply ask if they could assist me in ordering the part. When I arrived at the store, there was an innocent customer signing her papers for her new bed! There was a man helping her and two other employees standing around doing nothing. I asked if someone could help me order the small part that I needed for my bed. I became very upset when the man said in an unkind voice that I could dial the phone just as easily as he could! I was shocked and very upset!

I then told him how much I hated the bed and wish that I could actually burn it and he said, "Go ahead!" He was so uncaring and the other employees just stood there rolling their eyes! I told him that it seemed crazy to me that I should have to service this bed as if it were a car and he just became more angry with me! Moral of this story: Sleep Number company is a rip off and full of uncaring rude people that only want your money and once you have the bed and they have your signature, they are finished with you! Don't do it!

I called and filed a complaint 314 to Better Business Bureau at St. Louis MO. I contacted Illinois attorney general’s office (Lisa M.), requesting investigative reports about this company under the freedom of information act. I was told that this company has been investigated several times. I am also filing a complaint with this office. This is a stock company, investigating whether the names of the stockholders are public information. I am sure the stockholders would like to know all the problems with this product that they are investing in and the lack of corporate concern.

Finally I just got off the phone with Fox 2 Action News in St. Louis MO. Fox 2 News has a thorough investigative segment for consumer protection that is broadcasted on channel 2 in the St. Louis MO area. I spoke with Bonita C. Investigative reporter and she is initiating the investigative process and will get back to me. I spent $1,600.00 and dumped into a money pit! I refuse to invest anymore for the maintenance of a mattress!

This was a major part of my original conversation with the store. I was not able to stand at the counter long enough to discuss the purchase so I sat on one of the beds. I was assured that all I had to do if I had a problem was to come to the store and the problem would be taken care of. My first problem was in the first year I had the bed, I rolled over and my back hit a board sticking up in the middle. I also explained that I had osteo-arthritis in my wrists and fingers and couldn't do things such as unzipping and zipping up the cover. A neighbor (no longer living next door to me) unzipped the cover and found that the foam pad was split in half. I went to the store. They asked if there was someone that could help me put the pad in a box.

The post office said the carrier would help me because I am handicapped. When a new pad was returned (no charge) my daughter helped me put it on and zip up the cover. I was pleased with the service. I was also told that that the mattress has a 20-year warranty, the conditions were not given to me until after the mattress was installed. One side of my bed is not holding the air. I am currently sleeping on the other side, but that side is on the wrong side to get to the door easily. Standing is not my best skill. I cannot lean over without falling. I need one hand on my cane in order to stand or walk. I went to the store for help. The staff is very nice, but none of them could help. Your policy doesn't allow them to telephone for me. For help, I must call the company. I did. I explained my problem.

(None apply. Obviously, I am sleeping on the side without problems.) Change in sleeping position. Be sure to lie flat on the respective air chamber in your normal sleep position when checking or adjusting your firmness setting.

Additional weight on the bed such as a pet or person lying next to you. Heat from an electric blanket or heated mattress pad. Changes in room temperature. Changes in weather. Sun shining in your window on one or both of your air chambers. This is not the case but it is the only one that could possibly apply to my situation. Having your bed close to a heating duct. Programmable thermostat that is warmer during the day and cooler at night. Changes in the bed's temperature due to your body heat (i.e. setting your number when you first get into bed and are cold, then warming up through the night.).

Changes in barometric pressure. At certain times of the year, this change can be significant especially winter. Another really important thing to keep in mind is you must always be lying on the bed on your normal sleep position any time you set and check your Sleep Number. The reason is because the Sleep Number is a pressure reading, if there is no pressure on the bed, you will always get a reading between 5 and 15.

If you feel that the above does not explain the reasons for your air loss, please continue to do the following troubleshooting steps: First, disconnect the pump's hoses from the air chambers. The female connector at the end of the hose has a gray tab that you can press to release the connector from the chamber. Inspect the rubber O-ring on the air chamber's male connector to make sure it is not cut, cracked, or missing. Visually inspect both the male and female connectors for cracks or damage. If the connectors or O-rings are damaged, reply to this email to let us know which is damaged and provide your preferred mailing address so we can send you a replacement.

If the connectors and O-rings appear normal and intact, please continue with the troubleshooting below: (I challenge anyone to do this without moving the bed, sitting in a chair, not using their hands! Their salesclerk was well aware of my situation when she sold me the bed! Are their people paid commissions for sales?) 1) Reconnect the pump to the air chambers. 2) Locate the small white caps that came with your pump. The assembly instructions suggested placing them inside your mattress cover or keeping them in a safe place near the bed. 3) Inflate the bed to a little firmer than your preferred firmness level, while lying on the bed in your normal sleeping position.

(We ask that you over inflate the air chamber to allow for air that will escape while you are capping the chamber.) 4) Disconnect the hose from the air chamber and quickly place the cap on the air chamber's male connector to cap off the chamber. You will want to wait a minimum of 48 hours with the air chambers capped off, or until you can feel the air chambers go flat in the case of a very fast leak. Please do not reply unless the chamber loses air. If the air chamber holds air, we will ask that you reconnect the pump. If the bed leaks after re-connecting the pump, please call Customer Service at the 800 number listed below, for further assistance. We will then be able to determine the correct replacement component, as well as if there are any associated warranty costs.”

I can't do anything they want me to do. To get to the pump, I would have to move the bed. I can't stand without support. I have osteo-arthritis in my wrists and fingers. I have a bad heart (Atrial Fib), kept going with Warfarin (Coumadin). I will be 80 in June. I called back. I was told that someone could come to the house to fix it for $159.00. If the pump was broken, a new one would cost $70. I would have to pay $70 for the 3 years I had used the pump. Are they telling me that the original pump cost more than $450.00 when new? When selling me the mattress, I had a warranty of 20 years unless I misused the mattress in some way. I got the limited warranty information from the installers as they left.

Their next suggestion was to get a neighbor to help me. How much do they pay neighbors to do their warranty work? I would never have purchased the bed if the salesperson had been honest with me. I explained my processing problem. I went over my health limitations. I was assured that all I had to do was to come to the store and they would take care of everything if there was a problem. Nothing was said to me about a limited warranty until the mattress was delivered. I was told the mattress had a 20-year warranty. I know that they won't do anything to help. I didn't realize that I would have needed to tape my conversation with their clerk for my promised warranty to be valid. I assumed that their policy is “Sell a mattress no matter how many lies you have to tell to get your sale.”

Another customer complained, "At that time I inquired about their 20-year warranty and was told by Richard ** that my bed and all parts would be completely covered for the entire 20 years including all shipping at absolutely no charge to me. There was no mention of a prorated warranty at any time. The paperwork that I saw and signed also did not mention it as well.” I may have sent this twice. I didn't understand the Type 2 words box.

I have suffered from allergies to a greater extent than usual over the last two or three years. It always got worse in the bedroom. The allergies sometimes became so severe I developed sinus infections and bronchitis. I have had a hard time sleeping all night, waking with severe congestion and coughing. Having spent lots of money on over the counter allergy medicines as well as prescription ones and doctors visits, I am unhappy to learn that Select Comfort knew about this problem and didn't warn us to check our beds. I am going to have to check with my doctor now to see if there is anything special I need to do to recover from this mold-induced sickness.

I called again this week. We are now told we need a new one. The cost is $150 again. When asked why the warranty is not covering the cost, we were told even though this pump was new, the warranty is factored on when we bought the bed (10 yrs ago). So even though the latest pump (#3) was only 18 months old, we pay as if it was 10 years old on a sliding scale. It makes no sense to me. Another $150 18 months later. This will be the 4th pump in 10 years. In any event, based on our experience, I would be very careful!

We had several issues with the chambers, and then they replaced it. We also had several issues with filling the air. Now, we have issues with remote control because the numbers are not reflecting. The major issue that we are running into now is that the bed is out of shape, and when we go to sleep, one person slides to other person because one side is higher than the other side. It cannot be adjusted.

If you look at our account, you will be able to confirm all these issues that I have told you about your product. It's not what you advertise or sell in your stores. We are very disappointed that your store employee tricked us on buying this bed. Each time we called your customer service department, they are not very helpful either. They wanted to charge us a fee like we have created all these issues. We do not want to deal with these issues anymore. We had enough. We ask you to return our funds of $2,549.98 so we can purchase another bed as soon as possible.

I am currently in the process to present a complaint, and to take this to the extent my strength allows. I have developed chronic back and hip pain from this experience. I've been forced to buy a new mattress, a conventional one this time, in order to finally get a good night's rest.

For the amount of money this company charges, their product should be far superior to what it is -- essentially two camping mattresses in a frame. Their customer service is pretty weak. They always want you to use plugs on the valves to stop the leaking before they'll agree to talk about replacing the mattresses at a prorated charge of course. When you use the plugs, your mattress is disconnected from the pump, which makes it impossible to adjust the air, which we do. We don't keep the pressure at the same level all the time. The plugs prevent us from using the bed in the manner in which it was intended. So I feel the plugs are not an acceptable solution.

I have learned to tell the customer service people that we've already tried the plugs when trying to order new mattresses under warranty. They seem to let it go. I advise others with leaky mattresses to do the same.

After they left, I called customer service again and relayed what the installers said. Customer service put me on hold to find out what to do about my problem and after holding on about 10 minutes, I was disconnected. When I called back, I told my story again but the next representative didn't know anything either, so I asked to speak with a supervisor. I was connected with a Howard W., who claimed to be the highest person in office there. I told him my problem and he suggested that I take the whole bed apart and start over again. I told him that the two installers just did that, and to that he replied, "They're just delivery people. They don't know about the bed." Keep in mind, they wanted me to pay $150 to send these people to my house. And, these are the same people I paid $160 to deliver and install my bed in the first place, who Select Comfort recommended to use.

I refused to do what he asked for fear that I might ruin the bed more than it was and it didn't sound right to me to do something that someone else just did. I asked that he send me two new air chambers and have the men return to install them. He kept insisting that he walk me through troubleshooting the bed. It was then I decided to send the bed back to them because they did not stand behind their product. Then, he told me, I had to pay $306 to send it back to them. I told him I didn't see fit that I had to pay this charge to send a defective bed back to them but he insisted and was very nasty and arrogant too.

I have never dealt with a company that treated me so badly. Then to add insult to injury, if you recommend someone to purchase a bed, they will send you a $50 card to spend as you like. Well, my daughter bought a bed right after I did and I let them know about it and was told I would receive a card. When I made arrangements to return the bed, I asked why I didn't receive the card and I was told, it was cancelled because I sent the bed back. How's that for a good company? Just wanted to let you know about the disappointing dealings I had with them and try to save someone else from the same problems. Thank you for your help.

I have a bad back and that is why we bought this bed! I need to sleep on a mattress, not the couch! This product does not honor what they advertise! They make you wait at least a week for your parts and then you have to fix it yourself if you can! This last time, the parts got lost and I have to wait even longer! I still have no bed and I called them on January 22!

After reassembling the mattress, it did not work properly, and so I once again called customer service and explained to them that the pump was not working and one of the air chambers would not inflate and this was the second time I had this problem. I also explained to them that the bed was practically new because when I bought it in 2004, I moved after 6 months and so it had been in storage the whole time. They were very rude to me and refused to send me a new air chamber and said all I needed was a pump.

I explained to them that my unit was dual chamber and one of the chambers was inflated. It was the other chamber that was leaking air. After arguing with the representative and her supervisor, they finally agreed to send me a new pump and new air chamber, only the price had changed since the first person I had spoke with. It was now $75 more. The supervisor said that the other rep must have misquoted me for both parts. I agreed to pay $250 for new air chamber and pump.

I waited 2 months and I never received it. So, I called back and asked why I hadn't received the parts and the new rep "Marie" said that the ticket was never sent to the warehouse because they don't have the same parts any longer. Then she said that she would resend the ticket and expedite the order because I had waited 2 months and no one called to tell me that the order was never sent. She charged me $192 this time and I thought that I had already paid $250 back in November so I don't know what the new charge was for; she said they never charged me. I am having my bank investigate the charge from November.

The reason that I am making this complaint is because when I received the parts this month and reassembled the bed and installed the pump that they sent recently, I noticed that the original parts they sent me, the pump and both mattress air chambers were refurbished.

So I bought a refurbished bed to begin with and that might be why the bed has never worked properly. They want me to send them back the original pump (refurbished) and the original air chamber (refurbished) or they are going to charge me again for the parts. I was under the impression that it is against the law to sell used mattresses as "new" and also it is against the law to sell used mattresses period. How disgusting! My mother also bought a bed from them prior to my purchase and she took hers apart and the parts are "refurbished" and she has the original parts as well. What can we do?

When they were nice enough to send us a thicker and higher quality pad and pillow top, all was well for about 18 months. Today, I called Sleep Train, Sleep Number and finally Sleep comfort where I was rudely hung up on. I have had 2 severe back injuries and hip injuries with surgical intervention to follow. I cannot find a comfortable position in this sleep number bed to save my life.

Being treated rudely is not the type of PR your company needs. I have for the past two years informed my surgeon to never recommend this bed and to turn to Tempurpedic. Due to our finances raising from my husband's Cancer and my Disability; a Tempurpedic is off the charts to us. I am now informing the Better Business Bureau. My son, by virtue of his ability at websites and his partner an attorney will be advertising to future buyers that these are far from optical for someone with severe back and hip injuries.

This is not who I am but your company has left me no choice. My physician now wants me to have a bed where the head and feet can rise. If the bed was good, I would buy the appropriate frame, however, such is not to be. So, we will tough it out until a better heal comes around. We cannot afford a bed that will support my injured back. The best one we have found is over $5,000.00, which is out of the range of someone on disability. My husband has cancer and also needs a firm support bed where the head and feet lift. Tempurpedic has this. Or if you know of a better one, I am open to suggestions. e need to begin a class action suit.

That's when I thought I'd do a little fixing on my own (kind of grew up taking things apart and putting back together), so I took the cover off the pump and noticed the controllers. They say our wire direct plug in (so you could get a controller and replace the old, just need to know how to unscrew the cover of the pump) and noticed that all four air line basically slid over a port (no clamps) and these ports are where the cracks develop because of the placement of the pump under the bed and the pressure the tubes put on these ports when they change direction (like up to the mattress).

Obviously, a poor design that the consumers seem to be the research and development for. When we get to the point when we can afford another mattress (conventional) the Select Comfort will find its way to the curb. But for now, it keeps our house guests limited to three day stays, and then we have to ** up the air mattress again for the next time. If this bed was a vehicle, I assumed this would be on the recall list!

I agree with the other comments about this company. If you like to pay more for a bed and be verbally abused by a salesman, buy this bed. If you want to be treated with respect, then buy elsewhere. Do not buy from this company. They do not stand behind their product and with the defensive aggressive nature of the salespeople that has been reported, my assumption is they have a horrible product to stand behind so they spend their days defending it.

My most recent call left me stunned as they offered a mattress cover replacement with a charge of over $400.00 plus shipping to replace the mattress cover. Without even knowing, for sure, whether that is where the problem lies. I do believe the cover is bigger than it should be, but I'm not the expert. Instead, I suggested that they send a technician to check out the problem before we do something we should not.

I even, reluctantly, offered to pay for the service call. I then asked for his supervisor to see if the charge could be dismissed and to see if they would take responsibility for, perhaps, a faulty product. After talking to his supervisor without satisfaction and with a dismissive attitude, I asked for another supervisor above her and she told me there were no others above her. I reacted with incredulity when I asked her if she reported directly to the president, Bill McGlaughlin of Sleep Number. She said "yes," she does report to him.

I was sold on Sleep Number mattresses many years ago when Rush Limbaugh spoke of its praises, and frankly, I do enjoy the 5000, but the 7000 is exasperating.

Recently, another annoying problem appeared. The bed was losing air slowly, and it wouldn't register the pressure or adjust properly. Finally today I'd had enough and decided to find out exactly why this was happening. I proceeded to remove & dissect the pump (I love to take stuff apart). LO and Behold I see the problem almost immediately! A white hose running from the air pump (wrapped in foam) going to the plastic control/distribution valve was literally falling off the pump. This hose is only pushed onto the smooth fitting coming out of the pump and I suspect that it was never fully pushed on in the first place as, once I pushed it back on, it seemed that it wouldn't just blow back off from the rather weak air pressure the pump was putting out. After reassembling and reinstalling the pump under the bed it is now back to reading pressure and airing the bed up as it should be.

I called the company on the 15th of December about returning the bed. At that time I was told they could not talk to me about returning it until January 7, 2010. (I have an advertisement that says on one side you can take up to 30 days to decide, on the other side of the same ad, it says after 30 days. It’s very confusing. I asked about a return procedure and was told we would be charged the original $59.99 delivery and a return of $59.99, a statement they are now in denial of saying.

I called back on January 7, 2010 as I was told to do, and was told they still could not talk to me about return because I was not supposed to call until January 8, 2010. (I have notes on all my calls and I wrote down the information so I know what I was told). On the 8th of January, I called and asked for return assistance. I was told we have two options. We could pay $29.99 for each return label (we have the same 5 boxes that came to us for $59.99), that would be 5 labels for a cost of $149.95 to return same boxes to them. I explained that I had been told the return charge would be the same as shipping, $59.99. They contend we were told how much it would cost to return the bed, and the only thing we were told was $59.99 return fee.

Why do the same 5 boxes that were originally shipped to us for $59.99 now cost $149.95? Our other option is to arrange shipping ourselves and they let me know it would cost a lot, more than the $149.95. We have never received any paperwork on the bed, that included what we were originally charged, delivery form or anything. The only thing I have from the time of ordering are my notes. Guess that is why they feel free to deny anything they have said to me because it is my word against theirs.

The first poster wrote that she was not aware of the prorated 20-year warranty for a month after she bought the bed due to paying for it in installments. I put mine on VISA and I knew about the warranty upon delivery of the bed as it was with the setup information. Also, it is customary to put warranty/guarantee information in the back of the book--all manufacturers do so, and there was nothing sneaky about it at all. Yes, the numbers change on my bed too, no big deal just add air, simple! I would highly recommend Select Comfort beds to anyone.

After seeing other people's complaints, I believe this more than ever. Every time you call customer service, they ask the same questions over and over until you get tired of their game and just stop calling. I have headaches from the way I sleep on the bed, they usually start in my neck. My arms and legs hurt. My arms fall asleep from the way I have to lay in the bed. My back hurts and I toss and turn most of the night and don't sleep much.

Their customer service department is as rude and uncaring as any I have ever seen. They keep telling me to take this and that apart, despite the fact that I can't bend. Then, they suggested if I have a friend or two to come over and help. Help will never come from this company. I just ordered a new air chamber, and they did prorate that. I asked why they didn't prorate the foam several months ago, and they simply said the foam wasn't eligible for proration.

They are not Customer Service; it is a self-service money-making scheme. As I have told them, when I bought a mattress from Macy's and something happened, they sent someone out to check it out and replaced the mattress at no charge to me. Customer Service told me that I was wrong, and that no company would send someone out to troubleshoot a mattress problem. I would never buy another over-priced and poor quality mattress from them, and I predict this company will lie themselves out of business before too long. Of course, they like to tell me that my problem usually never happens, but when I see all the complaints, I realize they lied about that, too. Someone at SC should stand behind their products. It's been a painful lesson, and I regret that I ever walked into their store.

After 20 years, I explained to Select Comfort, that this last bed has a very bad engineering problem that the company needs to address. I also informed them of all the complaints on the internet and was told that was only 1% of their customers! I also mentioned that I bought a 4th bed and not from Select Comfort, and that only brought silence. Obviously, this company knows there is a problem with the new design of pump and/or air chamber. Instead of fixing the design, they have taken to just dishing out excuses. I would not recommend this bed to anyone and will be replacing my beds with another company.

I'm tired of the runaround and excuses. Even if they will replace the product with a new product, it will still yield the same results because whoever is making the product has cheapen the process and it shows in the problems being incurred from all the complaints. I am going to hunt down the CEO's address and send a letter.

Upon calling customer service, I was informed that the warranty was actually a prorated warranty and at 3 1/2 years, Select Comfort will only provide for a 68% off the retail price of a new pump but will not send a new pump. A replacement part is refurbished. Along with sending a refurbished pump, Select Comfort only provides for a 30-day warranty on the refurbished part from the day Select Comfort ships the item. Then, the refurbished part falls under the warranty of the bed from the original date of purchase. When I asked the Supervisor of Select Comfort "What happens if the refurbished part dies on the 31st day?" she replied that I would have to pay the warranty price from date of purchase of the bed.

Select Comfort also stated that the warranty specifically identifies that the replacement part for any items will be refurbished. This is an incorrect statement. The warranty (which is received with the bed therefore no one gets the chance to read the warranty prior to purchase) does not specifically state that the replacement parts for any defective product will be refurbished parts. When I requested a new pump for replacement because I am already paying $200.00 with the 68% off, I was informed that a new pump would be an ordered product and I would have to pay the full price, only refurbished parts are sent as replacement for defective parts. If the company has a prorated warranty, then the replacement part for a defective part should come new since Select Comfort is already not providing a warranty for the replacement part based upon when the part was replaced.

I highly recommend that this purchase should not worth $1,000 or any dollar amount, even if they were giving it away.The warranties were misleading and the company offered no solutions other than to spend more money.

On 11/12/2009, the queen-size mattress was low. (This is the bed we use, and the full size is in the spare bedroom, which gets very little use.) I pumped up the queen-size mattress, and it blew up due to the pump not shutting off! This pump is 3 years old. In blowing up the mattress, it blew a 3-ft split in the chamber and a 2-ft split going in the opposite direction! It also forced open the mattress cover, and the zipper was split open. So now, we are required to purchase a new chamber, a new pump, and a new mattress cover at the price of $420.95. Now keep in mind this will be the 3rd pump and the 2nd mattress cover! When we received the new parts, we realized that the mattress cover did split apart but was able to be zipped back up. And we never even took the new cover out of the package. I called to see if I was able to return the cover, and I was told no. The component parts are not returnable!

What a lousy customer service. I will not put any more money into either of the Select Comfort mattress, nor will I tell anyone how much I love my mattress! I feel that if the pump did not shut off, then that is a faulty pump and I should not have paid a cent to Select Comfort for anything! I will now look into the traditional mattress with a better customer service!

A so-called lifter to remedy the difference in height between the mattresses and the center foam divider was available at an extra cost. In addition, there was a shipping charge for the items. In our opinion, this is just a hyped-up, glorified air mattress which equivalent can be purchased in any sports or department store for a fraction of the price. Our advice is don't buy!

Physical aches and pains make sleeping on the bed out of the question. Economic damages are huge. Who in their right mind would sink more money into this bed knowing that you are going to be in an ongoing maintenance on bed parts that should have a much longer lifespan? The covered warranty parts, including shipping of defective and shipping of replacement, make buying a new bed (different brand) a no-brainer!

On Nov. 5, 2009, I spoke to James #** and I had to order the pump and remote because I can't use the bed without them. Also, the kicker is that when you receive the pump and remote, it has a 30-day guarantee. After 30 days, my new pump and remote goes into the prorated guarantee from the date of my original purchase which was November 2003. Why should that apply to my new purchase? The guarantee should start from the day that I purchased my new product. This means if the pump or remote goes bad after 30 days, I now will have to go into the prorated period for seven years, not six years. What a rip off! One of my complaints is that there is false advertising about a 20-year guarantee. When you see the ad on TV, there is no mention about a prorated guarantee. We spent thousands of dollars on what we thought was a well-manufactured and guaranteed product but actually the parts having many defects. Select Comfort would not make any concessions and told me that that is their policy. I feel that I was misinformed about the product and I am at their mercy because I can't use the mattress without the pump and remote. I want everyone to know that Select Comfort advertises falsely and they have a guarantee policy that is prorated back to the original date of purchase, not the current date of purchase.

I will never purchase another mattress from Select Comfort and I will tell everyone I know not to buy anything from Select Comfort. This company should be under investigation for misleading the consumer about their inferior product. What can I do about this? I can't throw the mattress away. I am at their mercy. Also, without paying for the new pump and remote, the mattress is useless. I hope that I can help someone else from this experience and let them know that what you see advertised on TV and in magazines is not always true and that Select Comfort does not stand behind their product. Do not buy a Sleep Number mattress by Select Comfort. I will tell everyone about what I am going through just to use my so-called Select Comfort mattress. I should have bought an air mattress, put on top of a box spring, and saved thousands of dollars. As an update, I received the new pump and remote. Don't forget that you have to attach it to the mattress yourself. What a backbreaking experience that is. By the way, when I first bought the mattress in Nov. 2003, it came with two remotes for each side of the bed. Well, it now comes with only one remote that controls both the right and left side of the bed. If you need to change the control, you will now have to get out of bed and get the remote from the other side. What a treat!

I'm going to hunt the internet and foam stores for my foam pad. Forget Sleep Number. I would not recommend getting this bed to anyone who doesn't want to keep paying for maintenance on an already expensive bed. The air pump issues are an issue for many, but mine luckily has been ok so far. I'll knock on wood. There are however positives. Moves are easier, as you don't need to lug a huge mattress around corners or up and down the stairs. It's also very sanitary, as you can wash the mattress pad. And finally, I do sleep well on my bed.

After asking if the company can send someone to install the parts, I was told in an very condescending tone "Ma'am, we don't offer this service to customers, and it is so easy that seriously, a child can do it." Oh really, I have 9-, 11-, and 17-year-olds; and I would wish the misery of troubleshooting this mess on them for all the "mattresses in Minneapolis."

This product is nothing but a very expensive air mattress. It's the same you get at Target and have to replace every two years. The fact that this company charges what they do for this product is outrageous. It is a shameful ripoff to charge consumers for a product that cannot stand normal use and charge them for replacement parts. Talk about a recurring revenue stream. I, for one, am trashing it and buying another mattress. And I'm going to the mattress chain and let them know that carrying this product is detrimental to their store brand.

So as of October, we have had this bed approximately 25 1/2 months and my warranty is already prorated at 87%. She also stated that everything is 100% covered during the first 2 years. So how is it, that a mattress that is 2 years old and supposed to have 20 year warranty is already prorated down to 87%? I am not paying $107 to simply replace a remote! For what we paid for this bed, there is no way it will last us 20 years and I am already ready to replace my side, as it's simply not comfortable. No matter what setting I put on the bed, I wake up with my hips hurting and I simply toss and turn at night trying to find a comfortable position. I have to add air to the mattress every few days, as it loses air. My husband has checked all the valves and hoses and we can find nothing wrong. On the other hand, my husband likes his side very well.

This summer when my husband's remote quit working, I called customer service and I was told that it couldn't be fixed since the bed was purchased over two years ago. It would cost us $150.00 for a new one. If, however, I didn't order it before August 6 (our third anniversary), it would cost more because of the prorated warranty. It seems ludicrous to me that after paying $1,800.00 for a bed that is supposed to last twice as long as a conventional mattress, any maintenance would be required at all. Who's ever heard of maintenance on a mattress anyway? The longer you keep your bed, the more maintenance it apparently needs and the more that maintenance is going to cost you. If you keep it for twenty years (highly unlikely), it is mind boggling to imagine how much this bed could ultimately cost you. Hopefully, however, this disreputable company will be out of business by then and none of us will ever have to find out. It also seems to me that the more rude and condescending a customer service representative is, the better his chances are of advancing to supervisor within this company. There is no customer loyalty, even if you bought three beds in one day, as I did. They simply don't care!

I finally decided to go online and see if others had similar complaints. I was totally blown away by the numbers and I am so thankful that we decided not to pay to have the remote replaced. This week, I finally broke down and ordered a new bed, a conventional mattress and box spring. We are so looking forward to getting a good night sleep and to getting rid of this overpriced, inferior bed. Even though I'd like to throw it on the garbage heap, I think I'll store it in the garage for a while in the off chance that Select Comfort will ultimately be held accountable for their deceptive advertising and unethical practices.

The writer of one entry I read online said that she planned to report the company to her state attorney general's office. I plan to do the same and I would urge everyone else to do so, too. All of us who have experienced problems with this bed should be allowed to return it and entitled to a refund.

After being placed on hold some forty-three times for reasons unknown, I exhausted my entire patience in working with a company that must place its customers on hold to carry on a conversation with her husband on the cell phone. This became all too obvious when the representative failed to properly place the call on hold and her entire conversation was heard over my phone, which carried on for over twelve minutes of me being on hold. The dry cleaning that needed to be picked up as well as the extended laughter of the kids that were waiting in the rain was not something I needed to hear about, nor did I need to hear about one of her co-workers extra-curricular office activities with another co-worker in the backroom before work. When the representative came back to the phone, she realized that I had heard everything she said and took the time to abruptly hang up the phone call on me without even a word spoken.

I mentioned false advertising. I say this, because the ad states it comes with certain warranties and parts, yet when reading the contract, it does not correspond to what was stated by the representative. I mentioned misrepresentation of product. In reading the reviews, I can clearly see the complaints are consistent with what I have encountered and I have not even had the chance to purchase this item as of yet.

To add, I mentioned poor customer service. This speaks for itself in my statements above. Not only are the ethical issues of the business practices out of this world, but morals and values in this professional business has me believing that the staff and employees are practicing things that should not be practiced, using the very merchandise we all purchase. It is thus forcing me to choose a standard bed that I can choose from at a local store that does not cost as much and is just as effective, not to mention the fact that I can clearly see that the wrapper has not been removed or is a used product.

Sorry, Select Comfort. You lost my business, and I didn't even get the chance to purchase from you.

I got upset about his tone and attitude and he threatened to call security. (I'm 65 he's 30 and twice as big as me). When I went to leave the store, the other sales guy was blocking the aisle. As I touched him with my fingers to get past, he turned around and struck me in the chest (He's also 30ish). They did all of this in front of other customers. I never had a chance to get to my other problems. Obviously these guys need some customer service training. I am extremely upset with the way I was treated and may pursue legal action, both civil and criminal.

I purchased the 7000 Series Bed on November 27, 2005. It arrived on December 5, 2005. The first pump apparatus did not work and had to be replaced. Like others, the "fine print" of the limited warranty differed markedly from what I had been told at the time of purchase (who would spend almost $4,000 for a bed good for only 2 years?). My first recognition of trouble was last week when the controls went blank and would not inflate the bed on one side. I then discovered that the second control did not register either. After checking the pump, manuals, hoses, and electrical plugs, I realized that the bed had simply stopped operating. With other beds, one could simply alleviate the discomfort by turning over the mattress. This is not possible with the Select Comfort beds (something that was offered as another selling point for a defective product).

Last night was our first night of frost and I attempted to preheat the bed with the mattress pad (purchased to work with the king-sized Select Comfort Bed and, by our understanding, holding the same warranty as the bed). The heating mattress pad would neither preheat nor heat at any setting (with the exception of the area underneath the pillow). This morning, after re-reading all of the fine print about the limited warranty, I went to the store where I had purchased the bed. The clerk at that time told me that the entire pump apparatus would have to be replaced and a new mattress pad provided. When I asked him about the replacement part, he thought I would have no problems replacing or installing it after calling Customer Service.

I remind readers that the date of purchase was November 27, 2005 and the date of delivery was December 5, 2005. When I called Customer Service in Minneapolis on October 1, 2009, I was told that I was in my 4th anniversary year. The warranty and contract use the term "anniversary year" not "calendar year" as did the Customer Service Representative. When I noted that I was still in my third anniversary year (as the 4th would begin December 5, the date I took possession of a bed that did not work properly until several weeks later when the replacement pump arrived and was installed), I was told that the Customer Service representative and her supervisor had "counted on my fingers" the number of years I had owned the bed. When I pointed out that she herself had used the term "anniversary date" and while I would not object to pro-rating the new pump at 3 years, 10 months, my 4th anniversary began December 5th. At that point she simply stopped talking. I was also told that I now had to negotiate securing a new heated mattress pad from the original manufacturer (although it came as part of a unit with the Series 7000 bed I purchased).

Readers, I now have a $4000 bed which may have grown mold (we have not dismantled the bed but both my husband and I have been experiencing serious problems with allergies). It does not inflate, much less provide a "sleep number" capacity. It has been eating up electricity while remaining attached to an electrical outlet for these years. We cannot sleep comfortably on the bed, and there is no recourse, save to buy a replacement part that is only guaranteed for 30 days. Oh yes, after that 30 days, the new replacement part will be given the same anniversary date as the original anniversary date of the bed.

I am writing this because I feel that others must benefit from my foolishness in trusting a contract with fine print that I was not able to see until after the bed had been delivered. I am also contacting several friends who bought the bed upon my recommendation to advise them of my experience.

While I was in the local Select Comfort store this morning, I listened to the clerk suggest to a new customer that she was having trouble sleeping on her new bed because of her inability to effectively use the controls. Had I known what I know now about the deceptive practices of this company, I would have admonished her to return the bed while still in its 30 day period and get her money back. Please do not do business with this company. If I can keep even one family from experiencing the anguish ours has had, then the time spent writing this review will have been worth it.