Sleep Number Reviews

In December 2007, I was approved for the single chamber full 4000 bed. At that time, I inquired about their 20-year warranty and was told by Richard that my bed and all parts would be completely covered for the entire 20 years, including all shipping at absolutely no charge to me. There was no mention of a prorated warranty at any time. The paperwork that I saw and signed also did not mention it as well. He did tell me that there would be a $200.00 delivery and set-up fee as well as a $200.00 pickup fee, if I did not like the bed for whatever reason so long as it was within 30 days.

Since I purchased this bed almost 2 years ago (after researching this on Consumer Reports and seeing good comments), I have had nothing but problems of falling to the center of the bed. I now see all the same similar complaints on this site. I have called numerous times. I have all names and detailed conversations. They were very courteous and have sent extra foam and tried to walk me through all kinds of troubleshooting. I told them I don't want this put off until it's out of warranty. I will say they have been nice but that is not solving the issue. This bed should be recalled and I want a refund. Now they have sent a third piece of extra foam for the center of the bed but we did not pay $1800 to have all these issues and have extra foam to prevent leaning in the center. I bought the bed since I was told it was great for the back. I have more back pain since I have slept in it.

I had ordered a bed in 8/09 on the web, so I thought something is funny since I did not receive a confirmation number on my email nor did I hear anything else about it. So, we took our daughter to Bloomington, IN and went to the Select Comfort store there. We went to purchase one, but we asked if there was another one ordered. Well, the person checked and said there was not one on order. Well, Select Comfort had sent the bed to Bloomington. This is where the fun starts.

I filed my initial complaint on this pathetic company and operation on September 5, 2009. I would like to provide an update on the status of my refund. There's nothing! I have repeatedly called this company to find out where my refund was, and every time I called, I was given a different excuse on why it was not processed yet. The excuses ran the gamut - they are working with the company that did the delivery to see where the bed is, working to process the RMA, or waiting on accounting to process the return. Each time, it is that they will need 6-10 days to process. I called the delivery company, which closed out the bed return 2 weeks ago. Customer Service will not give out any other phone number to elevate the issue. This is totally disgusting. Do not do any business with this company. They are crooks! I would like to know how to get my refund without having to sue the company.

We bought a Sleep Number bed in 2001. I have had to have the pump replaced 4 times. In researching our orders, they had sent us "refurbished" pumps 3 of the four times. It is expensive to keep buying pumps - pumps that don't last. I would not recommend this bed at all. This last time, the pump they sent lasted one month. I have gotten rid of the bed and went back to a regular mattress.

I had similar problems with Select Comfort bed - bowing sides, losing air, rolling to the middle, and waking up with backaches. I called for help several times, purchased at prorated cost a new pillow-top mattress cover, and tried foam that a company sent. I had no luck. We too feel that the company does not care after purchase about customer satisfaction or customer service.

Do not buy beds from this company. Their entire advertising about these Beds is totally hype and misleading. Yes, the beds are full of air, but they do not work! We bought this bed for $4500. The pumps that fill the air keep failing and not working. The replacement pumps they send us do not work - dead on arrival. When we called them back for a replacement, their attitude is, it's going to cost you the cost of the pump minus a prorated % i.e. you are still out $200-$300 per every pump that they replace every time you call. Take it or take a hike.

I purchased a Sleep Number queen-size bed in 2008, and I have experienced the loss of pressure twice. I did some troubleshooting, knowing that usually leaks occur at the connections and found it on the male end of the connector under the o-ring where it had a break and would leak out. This was the case both times, and each time, I was sent another air chamber at no charge and sent the defective parts back with a label for shipping through UPS, which is also not charged to me.

In January 2009, I purchased a $6000 bed from the Select Comfort store in Westbury, NY. Since that time, I've had nothing but problems and issues. Bed was never installed properly, and after numerous calls to customer service, they finally admitted in June 2009 that yes, my bed was indeed set up improperly. I had until then been sleeping in a foam pad the size of a crib.

I bought my bed in maybe 2001. Probably it has always leaked, but it took me forever to realize it was leaking down. I just assumed adding air was what you did. I finally got into new pumps from the company. The last pump was about two years ago. It worked for about 6 months. When I called, they wanted to charge me for a new pump again. It seems to be a side income stream - they will dicker on price if you talk to a supervisor, but everybody on this page knows that. Finally, they sent me a new pump. It was bad. They sent me another pump, but it had cabled controls and mine was remote. They sent me another, and it worked for the token 6 weeks/several months, etc. It seems they just want to sell pumps. The latest is I have several pumps, including the cabled one. They all leak.

I've owned a Select Comfort 5000 king size bed for 10 years, nice bed, no complaints about that. I've probably used the Sleep Number remote/pump system all of a dozen times over that period. This week, I attempted to inflate one side of the bed and the pump failed, all air departing the bed leaving me flat, literally. Well, the supposed 20 years warranty is really a "limited" warranty, meaning it only covers 50% of the pump. How much is the pump, $450.00. That's right. I only have to pay $225.00 plus $19.00 shipping (for UPS Ground).

I purchased a Model 7000 queen bed. In the past year, I have had respiratory problems. My doctor asked if there could be a source of mold in my home. Being in dry Colorado, I thought that unlikely. My brother in Minnesota saw on the website that there have been problems with mold! My son and I looked (I have severe back problems and cannot lift or lean over.) and found black mold! I immediately called Customer Service and spoke to Chad on 9/7/09. He told me they would replace the components (air chambers and foam layers) and that the materials were now especially treated for mold. He said that I should put the old materials in the boxes and return postage would be paid.

I bought Model 5000 in 2005. Now at 4 years old, the right side mattress started losing air overnight. I did not suspect the pump unit, as it has solenoid valves with positive-sealing O-ring seals that shut off the air after pumping the air chamber up. I soap bubble-checked the air chamber connection and noticed tiny bubbles coming out around the plastic quick-connect fitting at the end of the hose. I removed it and found a tiny, tiny crack around the nipple where the vinyl hose is connected. I removed the hose from the plastic connector and super-glued the cracked nipple portion. I reconnected the hose, and bam! No more loss of air on the right side.

I purchased my Sleep Number bed almost 6 years ago. It recently has started losing air quite rapidly. In the middle of the night, I wake up and have turned the pump on to re-inflate the bed at least once if not twice. I called Select Comfort. Now they say they can't even find my customer information on file. After reading all these complaints, I might as well purchase a Stearns and Foster mattress, which is comparable in price to this bed but will definitely last longer.

My full-size Sleep Number is 6 years and 7 months old. The sides of the mattress are now hanging over the base about 2 inches on the side. The foam supports on the side are breaking down. I almost slide off the bed when I lean down to put my slippers on in the morning. The SN customer service told me to pump the bed up to 100 before I get out of bed in the morning and then let it down to 70 when I get in bed. They told me this was normal wear. I gave away a perfectly good 2-year-old Posture Pedic mattress for this. My prior Posture Pedic was King-sized, only 12 years old, and in perfect shape. This is the first time I have ever had a mattress go bad on me, and I am pushing 70.

I purchased a Select Comfort Bed on 01/28/04. I paid $1,721.60 for this allergy trap. I am a 58 year old lady with asthma. On February 09, I was placed on oxygen, which I am still on at this time. Two weeks ago, I noticed a lot of red marks on my body, so I started looking in my bed because I was itching so bad. I found a bed bug on top of the mattress and unzipped the top cover and found black mold inside. I’m very depressed. I live alone on a fixed income. I don’t know what to do with this bed. I’m forced to sleep on my sofa which is very uncomfortable when you have a bad back. I cannot afford to buy another bed at this time. I don’t know how long I have been breathing in this mold but I know it has been bad enough for my doctor to put me on oxygen. And I am out of all this money for a bed I can’t even sleep in. I no longer sleep in my bed.

We purchased a Sleep Number 7000 for over $3000 back in 2005. We got tired of taking other mattresses back to the store when the middle bulged up like a small mountain. A year after purchase, the Sleep Number started doing the same thing. We called the store and complained. They said if we bought a more expensive one, that would have not happened. It's great customer relations by some stupid SC salesperson. We tried various foams over the years and wound up with two extra foam pads to try to get rid of the mountain in the middle. Nothing worked.

We purchased a king-size bed set on August 15, 2009. It took 2 weeks for delivery, and when it arrived, there was a long cut in one of the air chambers. The delivery man and we attempted to get a hold of customer service to see what to do. We were told to contact the store where we purchased. The local store referred us back to customer service, saying they do not handle damages. After 1 hour of trying to figure out what to do with no one who was willing to take any responsibility for a damaged bed, we rejected the delivery and had it sent back.

I purchased my Sleep Comfort bed in 2005. I was generally happy with it, until one morning, the frame collapsed and I hit my head on the night stand. Sleep Comfort offered to give me a new frame but refused to pay for my medical injuries. I spoke with an attorney, and he told me to sue them in small claims court. I am still in the process of collecting information for that lawsuit.

What kind of company makes it "company policy" to not allow people to request certain delivery time frames? I needed to have my bed delivered before 2PM, and I said that to the dispatcher when I made my appointment. He told me he would make a note of it on my file, but I could not promise it would work. When I received a 2PM to 6PM time frame for my delivery, I called. Although they had the note in front of them, they told me that I had to take that time or change my appointment to another day. I asked if by changing my appointment, I could get delivery prior to 2PM. I was told they could not make that promise. When I asked why I couldn't request a certain time frame, I was told that it was against company policy.

I was reading all the complaints as I was waiting for customer service. When they answered, they asked me my information, what was wrong, and told me to expect a new pump in 5 to 7 days, no charge. The bed is 2-1/2 years old. I'm happy.

I purchase the bed/bed frame and the warranty. The bed cracked in half. They said that the bed could withstand normal activity. I don't jump on the bed. I am just with my husband. They told me after I found out that I have back problems from their defect that I have only limited warranty after they told me the bed was fully covered. They are a ** company and their salespeople lie to you. The bed leaks air since the day I got it. They told me if I want the foam mattress that is over the top of the mattress to be replaced, it would cost me $400 after I paid $5200 just for the bed. What a rip off!

My Select Comfort bed controls stopped working properly after 5 years. In particular, the displays failed to show and the pressure had to be manually controlled. I was told the 20-yr. warranty that they touted when I bought it was actually prorated and the product was only fully guaranteed for two years.

My husband and I bought a Select Comfort bed, including the adjustable frame in 2004. We had been extremely happy with the bed, even recommending it to our friends and family. We have definitely changed our opinion of the bed. In the past few months, we started to notice a slow air leak on my husband's side of the bed. It is now a major air leak. Bring it to 100 at night, and by morning, it is down to almost nothing. To our dismay, when we called customer service, we were met with something less than customer service. We did everything they told us to do to determine where the leak was coming from. After jumping through their useless hoops, we are now at the point where they want us to pay for all repairs to the bed. It's prorated of course which is never ever mentioned when you buy their beds.

I purchased a $5000 queen bed in December 2006. About a month ago, both the remote dials went blank. I called CS and was told that it would cost $130.00 to replace the whole unit plus taxes and shipping. The pump is not the problem; it is the crappy remote that they use that needs to be replaced. I have a wired unit, and now, I have to buy a wireless unit because they no longer have the wired units! Gee, I wonder why! Maybe, they are defective!

I had purchased a Sleep Number bed on March 9, 2006. The salesman pointed out the mattresses have a lifetime warranty. At the time of purchase, I didn't give the warranty a 2nd thought and didn't ask for documentation or a clarification on the warranty, nor did the store provide any additional information prior to or at the time of purchase regarding the warranty. Unfortunately, as a result of a recent problem, I learned the lifetime warranty is "limited". In August of 2009, one side of the Select Comfort bed began losing air. I called customer service and they provided instructions on how to determine if the leak was from the mattress or from the pump.

My problem is similar to others. One side of the bed constantly loses air. I have had my pump replaced twice. I have told them it is not the pump. It is the air chamber. There's no satisfaction with the response. They have told me "I don't have a problem". I will not buy another bed nor will I recommend this bed to anyone. I'm very disappointed with customer service.

I purchased a Select Comfort mattress about ten years ago and have enjoyed the mattress. However, since its purchase, one side of the mattress has continually lost air pressure. I have this routine of automatically checking the pressure at least twice a week. I probably wouldn't purchase another one because of their lack of warranty response.

The bed keeps losing air on one side. My wife cannot get out of the bed.

I bought this air bed 2 1/2 years ago. I was told about the lifetime warranty. First, they shipped it to Denver then to Ohio. From the start, it didn't feel like the mattress I laid on in the store. I have had 3 pumps that quit working. That's the most important unit when it's an air bed. Now, this pump won't work. I called and found out about the 2-year warranty and it will cost me $157. Why should I start paying if they're not going to last but a year? They asked if we have power outages. I said, "Yes." They said, "That's why; it's power surges." I have it plugged in to a power surge bar. Now, I am stuck on 45 and my husband is on 70.

My husband's side of the bed kept losing air. We inflate at night, it's deflated in the morning. Finally, the dial in the hand control started showing an unreadable jumble of symbols for both hand controls. I called Boise Towne Square, spoke to the manager, and was told to call Select Comfort nationally and order a new part for the bed at no cost to me; bed was unconditionally lifetime warranted. Yippee! I called the national service number and was told that the part (electrical pump) was to cost me $150, such a deal, the actual price is $500. I was so spitting mad! It seems that I did not read the fine print; the warranty is conditional. There's absolutely no resolution with the company. I was given the President's info: Bill McLaughlin, 9800 159th Ave. North, Plymouth Minn. 55442. I wrote to Mr. McLaughlin, still no resolution. This is absolutely fraudulent advertising, uninformed sales people, the most expensive bed on the market and they do not stand by their product!

I purchased this bed but did not use it for over 60 days. Before I used it, Select Comfort in their web materials says that you would need to sleep on it for 30 days, not less, before you could request a return. I have been not liking the bed, but kept sleeping on it for the 30 days. No real satisfaction. I called up and customer service said that I could not return it because I was past a 45-day trial period. In my documentation, it says to call and get return authorization, but no mention was made that it was not possible past the 45-day period.

I purchased a sleep number bed from Kathy at Arrowhead Mall in Glendale in July 2005. Being elderly, we wanted a bed with the adjustable foundation and all the trimmings. We were told the bed had a "lifetime warranty" and if we did have problems, all we had to do was call a number and the local repairman would be there to fix it. Well, I called because the one side was dipped down leaving the bed lopsided but it says 100% on the remote. It loses air, apparently, or the mattress padding is completely broken down.

I bought a Select Comfort 5000 bed to help with my back that was hurt in a car accident. First, the bed seemed great, then one mattress started to leak. I would set it at 45 at night and would wake up in a big ditch, the selector thingy says I was at 0, meaning there was no air in the thing. I called the company, they sent me a new one. Not even a week later, the other side did the same thing! I called the company, they sent a new one but the problem still exists! I called the company, they said it's the pump. They sent a new one and now it's even worse! Both sides now loose air sporadically. Sometimes, it happens every night and sometimes, it's good for a couple days. Also, it does it differently for each side of the bed. It also never stays on the same number you adjust it to. My wife's side is worse than mine, she has to wake up in the middle of the night to readjust hers!

I purchased a Sleep Number bed from Select Comfort in October 2005, my mom purchased one in 2006. Within 2 years, the air pump on my bed stopped working and the numbers on the controller were not visible. I had to have it replaced. Now mine and my mom's bed is doing the same thing. The pump is not working properly and the numbers are not visible that 3 units are malfunctioning in the same way within 3 years. Select Comfort expects us to pay $140 plus tax and shipping per unit, which is approximately $400. I have complained to them and the operator was nasty. They said there was nothing they can do unless I pay.

I sent over $4,500.00 on the top of the line California king bed. It is about 5 and 1/2 years old, and for 2 years, we've been having problems with it. First, I called because the mattress wasn't holding the air in it. They sent out 2 caps which didn't work so I called them back and they said that they couldn't do anything. Now, I have been calling because the top cover seems to have ripped all the way down the side of the bed and the foam line that goes around the air mattresses are falling apart.

Well, like so many people who have purchased this bed, we have been so disgusted in not only the bed, but the customer service end of things as well. The pump does not work properly nor did the replacement pump. The pillows fall apart after 2 months at $120.00 per pillow. The person who sold us the bed told us they would call to see how we liked the bed and they never did. That was before the problems started as well. The bed bows and your tailbone rests on the hard base of the bed. You feel like you're sleeping in a crater and you wake up with a sore back and neck. They sent a replacement pump, but it did the very same thing. They make a claim that you deserve a better night's sleep and that this will be the last bed you'll ever purchase, to which I say **.

My $5000 bed is failing within 2 years’ time. I spoke with a customer supervisor who was argumentative and disrespectful. I was told they did not have service techs and basically, if I did not know what was causing the failure and not capable of fixing the bed motor myself, they could not or would not help.

My husband and I purchased the Sleep Number Bed after he suffered a back injury and was having trouble sleeping on a regular mattress. We had a friend tell us how much they loved their Sleep Number Bed and that we should look into it because of my husband's back. We went to a Select Comfort dealer about an hour away. We were told to try the beds out, the found our number, told us how wonderful this bed would be for my husband, told us how the mechanical foundation would be ideal for him to get comfortable, or to get out of bed because of his back trouble, yadda, yadda.

I purchased a Sleep Number bed in April 2009, then received orders from the Army to move to Germany. Four or five months later, the air pump has stopped working and now I cannot sleep in a bed that I purchased for over $2000. I called customer service and was told that because I moved out of the country, my warranty is void and no longer valid. I am so angry that I want to throw this bed out of the window. I'm in the Army and cannot fully control where the government sends me. Now I have to either find some other pump or purchase another from the company, which is highly unlikely since the first one broke in less than 6 months. I will never recommend Sleep Number to anyone else especially those in the military. Now I will have to purchase another mattress in order to sleep comfortably.

The bed sleeps well when it's adjustable. The foam piece down the middle is noticeable but has remained level with the air chambers. The air chambers have held up okay. I also had the air pump fail within about two years, first one side after 18 months, and the other side six months later.

I bought this bed (Sleep Number 5000). We have replaced the pump last year and now it doesn't work right and is always losing air and I can't afford another one. Now, one of the remotes doesn't work and doesn't show which number you’re on. I will never buy another Sleep Number bed. They want you to keep trying all these steps, but nothing ever gets resolved. You spend all this money on the system and then you have to pay for new parts. I’m very unhappy.

We purchased a Sleep Number bed with the understanding it was the greatest bed on market. It turns out to be the biggest over-priced junk I have ever had. Warranty covers nothing and it is always low on air and totally uncomfortable. I had to replace the frame once after falling apart in the middle of the night. After reading other reviews, I see I am not the only Select Comfort sucker out there. I only wish there was a legal remedy for all of us suckers who wasted hard-earned money on mis-advertised junk.

I bought a queen size Sleep Number bed from Select Comfort in Woodland Hills, CA in September 2008. I tried to return the bed on 11/12 (two weeks after using the bed) and the man at the store told me to try the bed out for one more month. I tried the bed for one month then I called to return it and it turned out I'm way passed the return date! I've called the company several times to tell them how uncomfortable the bed was and all they said was they were sorry that I was so unhappy.

My husband and I bought a Model 9000 California King Mattress with a remote on 08-01-2005. We received it on 08-05-05. On 7-08-07, I called Sleep Number, talked to Julie. I had problems with the air chamber on my side of the bed. I was told to tear apart the bed, disconnect hoses and put caps on nozzles coming out of air chamber, put all back together and sleep on it at least 4 nights and to call them if I felt a change. I was also supposed to check the hoses when disconnecting for cracks.

I purchased a king size Sleep Number bed about 8 years ago. Since purchasing it, I have gone through 2 pumps, and replaced both of the mattress chambers 2 times (dual chamber for a king). One side of the bed is significantly higher than the other, so you have to roll up or roll down to go from one side of the bed to the other. I also, for the past year at least, have to fill the chamber every few days to temporarily fix the issue. It is extremely uncomfortable and I wake up with a back ache every day. So much for the advertised 20-year warranty. Warranty on what? Every time something is wrong with it, you have to pay for it. Big surprise, the location that I bought it at closed about a year ago.

On June 5, 2004, we purchased a Select Comfort 7000 queen-size pillow-top mattress system with a wireless remote control. Total purchase price was $2572. We have had numerous problems with this mattress system from almost the beginning. The air pump was replaced in 2005 because of a loose hose coupling, which resulted in an air leak and loss of pressure. Shortly after that, we began to notice a very distinctive dip or "valley" forming down the center. It has become uncomfortable to sleep on, because you feel as though you are going to roll toward the center all the time.

I read all the other reviews and I have the same problems. I am now into this expensive piece of junk 4 years and on my second pump. Now, it's leaking too. Apparently, these pumps only last for 2 years. I do not recommend anyone waste their money like I did buying something that I thought would last for many years. I'm ready to throw mine out!

We purchased our bed in 2005 for the full price of $2400. Our pump on my husband's side went out. This being my first complaint to the customer service dept., I, of course, expected 100% replacement coverage since we were told at Sleep Train that the company honored the 20-yr warranty. So to hear that my new pump was $500 and my portion was $193 was really hard to deal with since we are both senior disabled people on a fixed income. We had no choice but to borrow the money so we could at least have our bed back. And that order was last week and we are still waiting for the pump. I do believe that there should be a class action suit against the company. The corrupt way they mislead people is devastating to people like us who have no other choice but to purchase their parts.

I bought this bed for my mother who is wheelchair bound. I purchased it in Friendswood, Texas for delivery in Duluth, MN in July 2006. Less than two years later, the motor that controls the head and foot adjustment went out. I had to pay $180 for this replacement. I too expected this to be under warranty. Then in July of 2009, when visiting my mother, I found out that the wired remote for the air didn't work. This actually was probably not working for sometime but mom didn't realize it. Again, it would cost me about $150 to replace. Luckily, when I went to the Select Comfort in Duluth, the salesperson told me I could get the air to a comfortable position and cap the air chamber off and I hope that mom doesn't experience a leak of some kind. I was seriously considering buying one for myself but do not think that they live up to their marketing standards.

I thought we were the only ones who hated our Sleep Number bed and the lousy company that misrepresents nearly ever aspect of ownership and warranty. We purchased our Sleep Number bed in June 2008. It took nearly a month for the platforms to arrive. When we were finally able to put the bed together, one of the air bladders had a leak which took about two weeks to be replaced. Then, we couldn't get the air pressure to remain constant, which meant either the bladder was again leaking or the pump or the wired control was not working. It took until late February (more than eight months) before the bed functioned properly.

I purchased a 7000 in June 2007. The wired remote went bad and could not read it. I called today, 2 years and 2 months after purchase. I was told that they do not make wired remote anymore and that they would cover only 70% of the replacement cost of a refurbished pump that cost $570. My cost? $154 plus handling and shipping. My total is $180.58 after only 2 years and 2 months. The bed is good for sleeping, but I do not recommend buying any Sleep Number beds. Just keep reading. This is my first and last repair. If it goes bad again, it goes to the dump.

We purchased the top of the line Select Comfort pillow top king-sized bed 5 years ago. Two years ago, the remote quit working and they replaced it after several contacts. Now one of the pumps leaks air. I contacted them and as they don't have a service department, they instructed me on the method for diagnosing the problem. After several days of trial and error, it was determined that the mattress was not at fault, but that the pump was not working properly. I found out as most others have that the twenty year warranty decreases in value starting after just four years. It is now costing me over $200 to get a refurbished pump as they cover only 68%. However, they don't cover 68% of a new pump, but charge you the prorated amount on a used one that should probably sell for less than $200. I regret buying this bed and do not recommend it to anyone.

I have a Sleep Number 9000 for about 7 years now. After about 3 years, the wired remote went bad, you could not read it. They sent me a pump with the remote. Now it went bad again and they told me that they do not make the wired remote anymore. I have to get the wireless, which will cost me $200.00. What happened to my 20-year replacement?

In May of 2007, I purchased the Select Comfort 9000 bed and only 2 years later, the pump has malfunctioned. Of course, they prorate the supposed 20 warranty and provided a refurbished pump that is costing me over $180. This is just unacceptable. I have read where many other consumers have had the same problem with the pump. They need to be held accountable for selling defective equipment.

I purchased a queen sized 7000, 4 years ago. I had to replace the pump within the first 60 days. They sent a refurbished replacement. Now less than 5 years later, I'm replacing the pump yet again. It, too, will be refurbished as well. This time, it is costing me $200.00 plus shipping. That is with a 64% warranty. So the way I calculate this, I will have to replace the pump at least twice more before the 20-year warranty is over. Each time, the pump will cost more and more until finally I'll have to pay the full price, which is over $600.00. Each replacement or refurbished pump only has a 30-day warranty because it's used. They come from the returned beds. To get the full 2-year warranty, you must pay the full price which is over $600.00. I told the person I spoke with in customer service that if I had known then what I know now, I would never have purchased this bed! The beds are expensive to buy and obviously, expensive to own.

My wife and I bought a Sleep Number bed in December 2006. It was a big expense for us, as we are retired. But we felt it would be worth it to get relief from back pain. And it was, until six months ago. Our digital remote controls became difficult to read, and the pump stopped working. We figured since we paid $2,326.84 for the bed and were told there was a 20-year warranty and "exceptional customer service," there would be no problem in repairing or replacing the pump and remotes. Not so! When I called the service number, I was told we would have to pay $114 plus some additional fees and taxes to replace the non-working parts. That is a lot of money when you are retired and on a limited budget. We were amazed that our expensive purchase didn't last even three years.

I purchased my Select Comfort 9000 Queen in 2005. Within 2 years, the bed began leaking air on one side. I could control it with the remote, so have been doing so now for two years. Now, however, the remote has quit working and the bed has gone flat. When I called customer service, they said that after 4 years my warranty has a 68% prorate. After only 4 years!

I bought my Select Comfort 7000 (i8) in 2005 for a whooping $3000, and after 2 years the pump system went out on my bed just as other consumers have reported. It took us months to even figure out what was wrong with the bed and we had to wait for the parts to be shipped while experiencing major discomfort. Then less than four years, we experienced the rolling to the middle and the "body impressions" or decompressed pillow top as other consumers have reported. This is insane! There is no way to rotate the pillow top as a traditional bed recommends and we are not instructed to do so if we could! So we are essentially stuck with a very uncomfortable bed and serious back pain. When you call customer service, they try to send you a lift kit which you have to pay for that doesn't do a thing, but raise one side and make the bed even more uncomfortable and firmer. They also sent out a replacement air chamber which they tried to make me pay for, but I pitched a fit, they didn't.

Just a note to say: I have a Sleep Number 5000 waterbed replacement and I just love it. I have no back-ache in the morning and it is very comfortable for both parties.

We purchased a Select Comfort bed 8 years ago and were led to believe it would last for 20 years! Two years ago, we began having problems, rolling into each other, lump bed, compressed mattress and it became the "Select Discomfort." Of course, none of our issues were covered by the warranty. I will never recommend this $3,000.00 bed to anyone.

We had our new king sized bed installed by your delivery company. On the first night, I slept fine but my wife's side continued to drop in number and firmness. We changed sides, I set it at 35. it then came down to 30, then 25. We called your customer service dept. and they were not only not helpful, but insulting - suggesting that it could be a change in barometric pressure, etc. (from one side of the bed to the other?) They insisted that we go through the diagnostic test which we did. By definition, a 40-minute minimum. And please show me in the book where it says how to access the code!

My husband and I purchased a basic Sleep Number bed in January 2009. I suffered from back and neck pain, and the store clerk promised the bed would help. The bed he showed me was of normal height, and he showed me wireless digital controls. When the bed arrived, it was lower than normal. The controls were not digital or wireless. I called the customer service department and was told the digital controls were extra. How are you supposed to find your "sleep number" if you can't see the numbers? I went back to the store and spoke to a different salesman; he gave me a couple of digital controls.

First, the Sleep Number bed was not comfortable for us. There is a bar that divides each side for individual control that limits space on each side and overall use of the entire bed. Second, Sleep Number promotes the claim of refunding money if the bed doesn't work out, yet they fail to mention that they only refund half the money. No one ever mentioned that, not in the advertising, not in the store. That's a problem. They need to be more upfront about that.

We purchased a Sleep Number sofa bed in 2006. We began having problems with it almost immediately. Air bladders deflating due to the cap on the air bladders needing to be replaced roughly every 3 months. Air deflating because of the hoses developing kinks. This problem happens approximately every month. Air deflating because of the spot where the hose meets the air bladder separating. This happens approximately every 6 months. Broken pump. This happened to us once. Burst air bladder. I called customer service to see how much I will have to pay for a new one and they sent me to a voicemail box that said someone would call me back within 4 business hours. Since it is 2PM on Friday, this means that someone might call me at 9AM on Monday about this?

The pump went out on our bed 4 months after the 2-year warranty (not 20). I had to "purchase" a new pump (which is refurbished). I called to complain and was told it was clearly stated in the warranty that all replacement pumps are refurbished. How long will this one last?! They were quite rude in Customer Service, which tells me they take these complaints all day every day. After reading all the other complaints on this website, I see that everyone else is also having the same problem with the pump. They always go out just as the warranty runs out. And you are stuck! I paid a lot of money for this bed to just toss it, but see that I will be buying pumps for as long as I keep it. This seems to be how they make their money on top of the high price of the bed. And it doesn't even let me sleep well. I still have backaches. I would never recommend this bed to anyone and wish I could let all new prospective customers know what they are getting into. It is a scam.

We bought a Sleep Number Bed with a 100% guarantee, if we didn't like it, we could send it back. Well, we hated it. It was like sleeping in a chamber! We called them and told them we wanted to send it back. They said they would send us a shipping label and when we returned it, they wanted us to try a bigger bed! They sent a shipping label to us and we returned all of the bed. We decided we didn't want to try a bigger bed and cancelled the order! Ever since, they have been calling almost every day and harassing us. It started out they said we owed them $179.00 for the shipping of the bed back. We owe them nothing and now with interest and charges, it's up to around $2000. We disputed it and still get the calls and charges! Help!

My wife and I purchased a basic Sleep Number bed several years ago that has served us well. Four years ago approximately, we purchased a second bed and were talked into upgrading to a bed with a pillow top. One year later, the pillow top was compressing to a degree that the bed caused backaches. We talked to the customer service department, and they eventually replaced the pillow top.

I love my bed, but not being able to sleep on it for three weeks was not right. I called to order a replacement air cushion and was told that it would take 7-10 days for delivery. So, I paid an extra $20 for 2-day delivery. Of course, that's 2 days after the 2 days it takes to ship it out. When I got it, I broke a hose fitting while trying to install it. Guess what? 7-10 days to deliver a small plastic fitting. 8 days later, I received the fitting(s). Yes, 4 fittings. All of them are the same size. But my mattress has two differently-sized hoses going to each air cushion. The fitting I broke was on the small hose, and the 4 fittings they sent me were for the large hose. Guess what? 7-10 more days for the smaller fitting to be delivered.

We purchased the top-of-the-line king size bed in 2001. The pump recently malfunctioned on one side of the bed. I called customer service and it will be 5 to 7 days before we receive the new pump. The bed is useless without this pump. They also prorated the replacement cost of the pump. Not real happy.

We purchased a Select Comfort Sleep Number bed in January 2005. I was told "specifically" by the salesperson that this bed had a 20-year warranty like no other company! He said that no matter what goes wrong with it, you call customer service, and they send out a new part for it. It wasn't until yesterday that I found out that he omitted the fact that after two years, everything is prorated, and you pay a portion of it! Nor did he mention how expensive the parts were!

The connector to the air bladder of the mattress pulled out. Their policy is not to be helpful to make the problem your fault. My mother sleeps on this bed, and it helps ease some of her pain. My pain is this - the extremely poor support of their products. It is obvious that this is a manufacturer's defect on the connector (The adhesive dried out and cracked in less than 2 years.), but they will only make you pay for another part. Their solution was to throw in an extender kit for the pump tubes to the bed. Again, their warranty is useless. When you pay this much for a bed, you would expect them to take care of it. This is the second time we have had to pay for a bladder in a bed we bought in 2004. If it didn't help my mother, I would never buy another thing from this company.

I purchased a Select Comfort Mattress and within a short amount of time, the pump stopped working. I called SCM and they sent a replacement and return shipping label free of charge. Within no time at all, the second pump stopped working and once again, SCM sent a replacement and return shipping label free of charge. I asked the customer representative if there were complaints of the pump failing and she said I must have been the lucky one to get two that stopped working.

I own a Sleep Number Bed RV edition that was an option in a new 2008 Motorcoach I purchased in 2007. The control unit quit working on July 15, 2009, exactly two days after the full warranty expired. When I called the company and the first representative asked when did I purchase the bed, I was honest and told her July 13, 2007. Subsequently, she told me that I would have to pay a prorated 28% to get a new controller. My wife then called a supervisor and explained the issue that the unit was only three days (at most) out of full warranty. The representative stated that she was sorry that we had been honest answering the question. The company did not have any way to verify the date and had to take our word for it. However she refused to make any accommodation, so we still had to pay the full 28%. I then sent an email to the CEO Mr. McLaughlin, explaining the situation and asking consideration.

I purchased the mattress in 2006, paid close to $2,000 for it with a discount, but I have had problems since the beginning. I received no satisfaction from the company. They do not send anyone out to inspect the defects. I got nothing but lip service, so I finally gave up calling. I just read the other complaints and wanted to share mine. Please investigate. I think that there should be a class action suit brought against them for false advertising, shoddy merchandise, and very poor customer service.

Earlier this year, we bought a Sleep Number bed at the cost of $4,000. During the sale, the salesperson assured us that after the 30-day in-home trial, if we were not satisfied, that we could return the bed at a cost of $200. I directly asked her to verify this more than once during the sale. Never once did she change her story. After we got the bed, we decided that is was not for us and called to have it returned. My husband was spoken to rudely and told we absolutely cannot return the bed, not even call to have them pick it up, until the entire 30 days had passed. Also, he was told that we would be charged the $200 plus the pick up fee of $159. My husband argued with the customer service person and said that is not what we were told in the store. She proceeded to tell us that we would be charged this and could be made to make payments for as much as six months on our credit line and that this is all spelled out in our contract and we should read it.

The pump for our Select Comfort Mattress stopped working for the second time a few days ago. The first time, it was replaced. But 1 1/2 years later, the new one is also defective. I was told that even though it is only 1 1/2 years old, it goes by the original date of the bed purchase (2002) and I would have to pay 48% of the cost to replace it, which is absurd. How could something less than two years old that was barely used be considered the same age as the bed that was purchased five years prior? The supervisor said all warranties work like that for replacement parts. I also noticed, after pulling the top back, that there was black mold on the air chamber and on the foam on my side of the bed and that the foam is torn on my husband's side. So much for a twenty-year warranty, customer service was no help and neither was the supervisor I spoke with.

I purchased my first Sleep Number bed four years ago. I read the warranty and was aware of the proration. I have since purchased three more Sleep Number beds. In the last four years, I have had one occasion to call customer service with a warranty-related problem with the LCD on the controller. They sent a brand new controller, and a return label for the old controller. For four years, in a very humid area of the country, we have not developed any mold problems. I am extremely satisfied with my beds. I would highly recommend this bed to anybody! The warranty is much better than spring beds, even a stain on the cover can cancel them (I know!).

I purchased Sleep Comfort bed with high hopes of "sleep comfort" for myself as I have polyarthritis and history of uncomfortable and difficult sleeping pattern. Just after 2 year warranty expired, my pump and hand held remote failed. Now just after two years, I am expected to "pump" more money into my mattress that I paid $1,500 for. People just need to go back to the old fashioned box spring/mattress combo, which can give you numerous years of service w/o buying new support systems for it. It’s a rip off, if you ask me.

I purchased a 9000 Sleep Number bed in 2005 and now am having problems with one of the air chambers staying inflated. I have read via the Internet many bad reports of this problem with the product and the lack of customer service from Select Comfort. I intend on pursuing this problem I am having until I get satisfaction from you, even if it means standing outside of the store in Savannah with a billboard stating my problem with the product and turning potential customers away. I am trying to be courteous over this problem. But after reading all the complaints regarding Select Comfort, I do intend to follow through with my plans, if you choose not to replace my pump unit. Thank you in advance for a speedy reply.

I own four Sleep Number beds, two king-size ones--I think one is a series 6000 and the other is a 7000--and two full-size 4000. When I first got to thinking about buying a new bed here was the real dilemma I was in at the time, folks. I had been sleeping on a Beauty Rest Bed for many years long ago with my wife, and one day, a spring sprung right in my lower back area. Boy, did it hurt my sleep. I tossed and turned all night long, and soon, my back was in miserable shape.

I've had three Select Comfort beds for over 10 years each and never had a problem. I would recommend them to anyone. I don't believe that there is any more chance of mold or moisture in this bed than any other bed.

I have had Select Comfort beds for over five years. We returned the 5,000 as I have fibromyalgia and there was not enough foam there to suit me. We have since bought two 7,000s, and we wouldn't give them up for anything. We have had to replace the air pump once. That seems to be their weakness. We were told and made to understand that the pump had a two-year warranty; that was never hidden. The inside of our beds look brand new. Where in the world is mold coming from? I live in a state with very high humidity. I don't understand it. With my fibromyalgia pain, we spent enough money buying mattress sets (that we were not allowed to return) to buy a good used car. Then, we found the Sleep Number bed. My life is so much better, thanks to this bed. I can never use anything else.

I am very unhappy with my Select Comfort bed! Paul Harvey and Lindsay Wagner had advertised these beds and the product is not worth the money. This was a very big expenditure for us and we have had problems with the foam that covers the pool floats tearing because of the difference in our sleep preferences and also, the pump. My pump is bad and now I have to pay the prorated price. I was told the new pump would only have a 30-day warranty! What a scam. I informed the customer service person how unhappy I was and that I would never recommend this product to anyone and her response was "I'm sorry". Perhaps I need to make a video and upload to the internet. Maybe then I will get some response. Buying something with a 20-year warranty is unrealistic. When this 20-year warranty is offered, they don't tell you that after 1 year everything is prorated.

We purchased a Sleep Number Bed Model 5000 and had problems with the air pump within the first month, which they exchanged free of charge. Less than two years later, the pump has had the same failure. Their customer service department has said that this particular pump has had problems and that they are moving all replacement pump customers up to a new wireless model due to the wired units failing.

I purchased a Select Comfort series 7000 five years ago. After the first year, the air pump with hardwired controllers burned out and had to be replaced. I had to call customer service again on June 29, 2009 as I am experiencing the same problem with the remote control, it burned out. Well, to my surprise, the warranty doesn't fully cover this, as my bed is over two years old. When I purchased the bed, I was guaranteed a 20-year warranty against defects, this is not true. All consumers, be aware, do not buy a select comfort bed for any reason, it will cost you more money in the long run. The people at Select Comfort will not do anything to help their current customers. I can't adjust my bed right seeing as the numbers on the controller are burned out. Out of pocket expense not worth it.

My recommendation: Do not under any circumstances buy a Select Comfort Bed. The fact that I find it uncomfortable is a personal assessment, not the subject of my complaint. Specifically, the warranty, as represented by the salesperson, is a sham. The fine print backs up the company, but rest assured you will have problems with this product and need to replace the air pump or the air chambers, etc. Select Comfort pays a little as 5% of the replacement cost under the terms of their warranty. It is just my opinion, but I feel that a mattress (no box spring, no bed frame, etc - just the mattress) that costs $1500 should last more than a couple of years. Based on the fact that I have had two defective air chambers in less than eight years, I estimate that I will pay close to double to use the product for the full warranty period. To this I just say, "No!" Thanks for nothing, Sleep Comfort. PS - Watch out for the black mold that grows on the air chambers. Many believe it makes you sick.

I purchased a Sleep Number bed at the Chandler, Arizona store in 2005. Over the past year, I have been unable to sleep! The foam has areas that have "caving" in and we have called for help many times. First, use the vacuum on the foam. We did. Next, try turning it. Next, "oh, it's normal wear and tear, it's not covered". The store employees said you have a 20-year warranty and that's why we purchased it. Except, the 20 years doesn't include it. I went to 3 different stores in Phoenix area and all employees said it's covered, just call customer service. No one in that company in sales has obviously been trained to either tell the truth or have any idea what they are talking about.

We purchased our $7000 bed about 81/2 years ago. 7 years ago, I started having problems sleeping then with weakness in arms and legs. This has progressed to the point that now I have lost some sight in both eyes and do very little for myself. The doctors had thought I had MS. After numerous tests, they have said there is no sign of MS (thank goodness). But they are at a loss as to what is wrong. I had one doctor ask if I had radiation exposure. This got us thinking this was environmental. My husband said he wondered if we had toxic mold in the house. I checked online about molds and found that in the US doctors do not believe mold can cause neurological problems; however, in Europe, they have linked the toxic black mold to MS, diabetes, and leukemia.

I have owned my queen sized Select Comfort bed since 2004. A while back, I replaced a chamber although I don't think that was the problem and subsequently had to replace the hoses. In October 2008, I replaced the cordless remote as sections of the numbers were not lighting up. Just this month, June 2009, the same thing happened with the remote. While I could understand the remote malfunctioning after four years, I was a little perplexed that this one only lasted nine months. I politely made my concerns known to customer service and after numerous emails, was thanked for my concerns which would be submitted for a management review.

I bought a new motor home with a Select Comfort bed installed in it. I loved the bed, but hat to replace the defective pump/motor in two months, because it would not hold pressure. Now after 2 years and 1 month, the LCD displays on the controls, which show the bed or mattress pressure, have disappeared. Select Comfort is very stern in saying "no exceptions" to their two-year warranty, from the date of purchase of the motor home. Worse yet, I ordered a new pump/motor and was told it would take 5-7 working days to get the unit in. I ordered last Thursday and was told this morning it should/could be in by Friday or Monday.

We purchased an extended king bed 4 years ago. The sales associate told us that we had a warranty for 20 years. Well, the second year the pillow top started tearing away from the top. We replaced that. This year the pump went out; we replaced that. Then the air chamber, which is nothing more than a rubber float, broke. We had to replace that. My husband and myself constantly fall in the middle of the bed and feel like we are in a hole. When we replaced the chamber, you could see that the old chamber was outlined with my husband’s body. It looked like someone took a marker and drew around his body frame on the chamber. Nobody from Select Comfort cares. The sales associate never told us the warranty would be prorated after two years. We paid $4,000.00 for this bed. We are very sorry that we purchased this bed. Our neighbor was ready to buy a Select Comfort bed and we told her our problems. She decided not to purchase one.

My Sleep Number Bed arrived with an additional charge for the bed controls. When I called, they said they would send the controls included with the bed and we did exchange them. However, the controls that came with the bed did not have numbers on them. How can they call this a Sleep Number Bed if the controls don't give you numbers? We have a very difficult time adjusting the bed for our guests who have sleep numbers. One couple had a horrible sleeping experience at our house. I wrote to them and received no answer.

I am very unhappy with the Select Comfort bed. It has a big crease down the middle and I have contacted the company and they are just not interested in my problem. Here is to everyone who is thinking of purchasing one, they tell you about the warranty but my pump has gone out twice and I had to pay for a new one.

We purchased a 5000 series king-sized bed and believed in the 20-year warranty. The warranty was strongly stressed by the sales associate. This contributed to the purchase of this product. Four years have passed, and I now have a broken valve on the air chamber. I called Select Comfort and was told that I would need to purchase a new air chamber at a cost.

My wife and I purchased a 5000 series king size sleep number bed. The salesperson specifically stressed the 20-year warranty. Select Comfort should be more honest with their clients. After four years, I now have a broken air inlet valve on the air chamber, which now means that I need to spend more money out of pocket to repair a bed with its 20-year warranty. We spent $2300 on this product. After this amount, for a bed that consist of a plastic frame, hard outside foam, two heavy duty air chambers (I call the pool floats) and a 20-year warranty, we now need to spend more money to get a new pool float (air chamber). I'm very dissatisfied with this product and I hope that everyone who feels the same as I do will inform all the people they come in contact with. I wonder if Lindsey ** is totally aware of all these complaints. If so, shame on her.

My wife and I purchased a 5000 series king size Sleep Number bed. The salesperson specifically stressed the 20 year warranty. Select Comfort should be more honest with their clients. After four years, I now have a broken air inlet valve on the air chamber, which now means that I need to spend more money out of pocket to repair a bed with its 20 year warranty. We spent $2300.00 on this product after this amount for a bed that consists of a plastic frame hard outside foam, 2 heavy duty air chambers (I call the pool floats) and a 20 year warranty. We now need to spend more money to get a new pool float (air chamber). I'm very dissatisfied with this product and I hope that everyone who feels the same as I do will inform all the people they come in contact with.

My wife and I purchased a 5000 series king size Sleep Number bed. The salesperson specifically stressed the 20-year warranty. Select Comfort should be more honest with their clients. After four years, I now have a broken air inlet valve on the air chamber, which now means that I need to spend more money out of pocket to repair a bed with its 20-year warranty. We spent $2300 on this product. After this amount, for a bed that consists of a plastic frame, hard outside foam, two heavy duty air chambers (I call the pool floats) and a 20-year warranty, we now need to spend more money to get a new pool float (air chamber). I'm very satisfied with this product and I hope that everyone who feels the same as I do will inform all the people they come in contact with.

Since my bed has been losing its air, about a month now, my wife has started to have a nasty cough. I unzipped the pillow top to find black mold. I'm taking a sample to an allergist for testing. Not having the trouble of collapsing sides for it's set down in a waterbed frame. When you compress air, the air in that chamber will condensate that's why air compressors have water drains on the bottom of the tank to drain the water off due to condensation during compression. Truly a very bad design flaw that the company doesn't want to admit to. I just hope that this mold isn't toxic for if it is, I will file suit against them. My wife is suffering from constant coughs that only came about ever since my side of the bed won't hold air. I suspect that the air discharging is laced with mold and is getting to my wife causing her to cough half the night. Most times, I find her asleep in the recliner, unable to be in the bed that makes her cough.

My husband and I have had this bed since 8/08. We have a 5000 series bed, Expanded Queen. We bought a refurbished bed to save money, but still paid over $1,600, plus waterproof mattress pad and linens. We purchased the bed and frame direct from Select Comfort. We have never been happy with this bed, and Select Comfort would not allow us to return it. We purchased the foundation from Select Comfort as well. Things we do not like:

This supposedly wonderful bed is nothing but a constant source of problems--unreadable numbers on the remote, both sides of the bed losing air from one night to the next, a dip in the middle of the mattress, and more. We have 2 of these beds in our house and have been through 3 sets of remotes and currently need 2 new ones (even though this is not a common problem, according to Shannon at "customer service").

I now have owned my Select Comfort for a couple weeks over 2 years. I spent thousands, purchasing a 7000 King with dual remotes. Just like every bed you purchase, it is always more comfortable than your old bed. After all, that's why you are looking for a new bed after all! We quickly found out that this bed was not any more comfortable than any other pillow-top bed. I have back problems and made the decision to purchase due to the hype and the fake 20-year warranty they advertise!

We were having trouble with air leaking from one side of our extended queen Select Comfort mattress. I took off the top to examine the pump connection and found huge colonies of mold! I am not sleeping on it one more minute. We have had the bed 5 years and Select Comfort will gladly send us a new foam top if we want to pay for it. This won't solve the problem anyway. It will occur again and again. The customer representative I spoke to, David, told me that this was a rare problem and that we should probably dry off better after a shower! We will have to spend $2000-$3000 to replace the bed.

I paid $5000 for the bed and was very happy with it (had back problems that got much better with this bed), however I had to change the pump 3 times (each time there's a $180 charge - also the remotes don't work). The base got stuck in the middle and would not go completely down. For a bed that's this expensive, the warranty is pathetic. Why? Because they know that there are problems with it.

When we purchased the bed, we were never told the bed had to have special base board to keep the beam supports from sagging. I paid over a grand for this bed that is suppose to be guaranteed for 10 years.Every supports have to be replaced. This has been over two years. we have tried adjusting and having the pumps go out. Now, my back hurts every time i wake up after sleeping on the bed.

We bought a top of the line Sleep Number bed less than 3 years ago and spent over $5,000.00 for it. I am having problems with the wired remotes. They seem to be ghosting numbers and not showing the true number. Also, the bed does not seem to be inflating flat, but creating a trench in the center. It’s just not as comfortable as it was when we first got it and that was just a couple of years ago. I contacted Select Comfort customer service and received this reply: This means that Select Comfort will cover 72% of the replacement cost for the defective component. Your cost to replace the pump under warranty is $126.00 plus tax and shipping. This would be a wireless pump unit, equipped with a built-in leak test and interference free technology.” They admit it's defective, yet I have to pay for it? I can live with that, but then they tell me "Service is not covered under the warranty and we would be unable to send an assembly technician out without charging you." Can you believe this? Don't ever buy this bed! It's a rip-off. If there is a class action lawsuit in the works, please count me in.

I purchased this bed a little over two years ago. Thirty day trial period is hardly enough time to "find" your Sleep Number, let alone get a decent night sleep after finding it. Center foam support has compressed to where if both sides are on same number still a trench in the middle. I have continuing and additional aches and pains from fibromyalgia. My husband has developed back and shoulder problems. The TV ads sucked me in, thought this was answer to all my health problems. Not. I thought it would be ideal as my husband and I have different tastes in mattress firmness. Sleep Numbers were not at all what advertising said they would be and we have tried them all. Has not helped at all and I have developed some new health problems. I have seen complaints about mold but have been too scared to look and see if I have any. That could be the cause of chronic headaches. I highly do not recommend this bed.

I purchased a Sleep Number for my son who has scoliosis. I bought it in November of '07. In June of '09, the foam sides are shot and the bed is a saggy lump of nothing without support. I was told that the foam walls are not part of the 20-year warranty. This is ridiculous as it is a very important aspect of the design of the bed. You are left with no choice but to purchase new ones or throw away thousands of dollars invested with less than two years of use. When you ask to speak with a manager, they give you someone else who will tell you they are the top of the line and you may not speak with anyone else.

I purchased a Sleep Number Bed in September 2007. Within a few months, the bed began to sag in the middle. I called Customer Service and was sent some cheap foam rubber and instructed to take the bed apart and insert the form where it was sagging. The result was that it did nothing to improve the sagging. In May 2008, the pump used to fill and change the firmness of the chambers quit. I was sent a replacement at no cost. In May 2009, the pump once again quit. When I called Customer Service again, I was informed this pump would cost me $125.00. I asked to speak with a supervisor and asked how they could market a bed with obvious defective pumps and expect the customer to pay for it. The bed costs in excess of $2,000 and is totally dependent on the pump to operate the chambers in the bed. All of this was to no avail and I am now stuck with a bed that is not only uncomfortable, it is not in a condition that can be used at all. I believe this is unfair to the unsuspecting public and the Sleep Number Bed should have a lifetime warranty for the pump!

We purchased the 5000 King Select Comfort bed in October 2006 for over $2000. Shortly (a few days) after the 30-day return policy expired. We decided the bed was not that comfortable and we wanted to return it. Since it was over the 30 days, they would not let us return it and sent us a piece of foam that was to make it more comfortable. That didn't work so we just decided to make the best of a bad deal and keep the bed, after all it had a 20-year warranty.

I was taking apart my Sleep Number Bed and there was mold on the pillow top, the air chambers and the lining. It was extremely disgusting and was so bad that it ate through the mattress/pillow top. I called the Select Comfort Company and they stated they would replace whatever is needed to be replaced. They stated that they now have a mold free mattress air chamber foam lining, etc. I have received the replacements and will be putting together the bed once again. We shall see. As a result of being exposed to mold, my allergies have worsened considerably to the point where antihistamines no longer work and I have terrible allergy attacks where I choke, cough, have watery eyes, and sneeze and can't breathe. I've had to see my doctor in regards to these allergies, they are so severe.

We purchased a Select Comfort Sleep by Number bed and it was the best thing we ever did (I thought). I didn't realize how soft I liked my bed and how hard my husband liked his. Yes, there are some issues with him rolling down on top of me but the rest I get outweighs this problem. We have had our bed maybe for six years, I'm just not sure. Because I like my side softer and sit on the edge of my bed, the foam broke down in a very short period of time and now causes the air chambers to not fit properly, which I could still live with. It wasn't until we decided to have our carpet cleaned and paint our walls that we took the bed apart and I almost got sick from what I saw: mold, lots and lots of mold. I contacted Select Comfort and as other people have stated they said they now make a better air chamber and they were more than happy to replace it.

I purchased a queen size Sleep Number bed, Personal Preference 4PT in January 2003 from Sleep Train Mattress Centers in the East Bay of San Francisco, CA. I was experiencing back pain and soreness and stiffness in the morning. I paid $1,980 for the bed which was a good deal more than I would have paid for a traditional mattress and box spring set. I looked forward to finally getting a good night's sleep.

I purchased a king-sized Select Comfort mattress with two controls on August 10, 2005. In June 2008, one of the controls stopped displaying comfort numbers. I called Select Comfort and they immediately sent a replacement control. I thought the company's response was wonderful. In May 2009, the second control stopped displaying complete numbers so I called and asked for a replacement. I was told they no longer made separate controls for king sized mattresses. They made only one control that works both sides of the mattress. I asked them to send me the control. To my surprise, the control came along with a new pump and tubes. The control, pump and tubes presented a problem in that I am in my 80s and unable to move the mattress frame to take out the old pump and install the new pump and tubes.

I bought the queen size model. The pump went out. I pitched off the air tube, and now, my wife and I cannot adjust the bed. At least my mattress still holds air. As a Marine, I can put up with a lot. I could sleep in places a billy goat could not. I feel sorry for my wife. She is pregnant and miserable. I, unlike most, will not be stuck with this bed. I will return to a conventional mattress and give the Select Comfort bed to my mother-in-law for a Christmas gift.

I purchased a dual chamber Expanded Queen mattress and base frame system in December 2006. A year and a half later, there has developed a split in the top "foam comfort pad" resulting from a design defect in the middle of the chambers with the "center foam wall". This "center foam wall" is not tall enough nor firm enough to withstand the weight of anyone whether they sleep in the middle or just roll across it every night. Solution: This piece should be a "T" shape and a firmer piece to withstand the use or "compression" of a body across it.

We bought a Sleep Number bed on April 22, 2007. After only about 3 months, the pump just stopped working. The company replaced it and yesterday, just 29 days after the two year warranty expired, the pump just stopped working again. We called and found out that our only recourse was we would have to buy a new pump since it was out of warranty for $350 (offered at a prorated cost of only $98), but they would pay shipping and handling. Needless to say, that's way out of our budget! We purchased it in good faith and the customer service said this was an unusual occurrence. However, when we checked on the internet, there were literally hundreds of people complaining about the same problem. So much for good faith.

I bought the bed. My sleep and back worsened. PT and pills and now a dip in the middle. They want us to pay for it now after a year. I won't. To hell with them.

In 1993, we called Select Comfort complaining about mold underneath the air chambers. They told us that was normal and that it would not cause any harm. Today as I was pulling my carpet up in my bedroom, I noticed that the hardwood floor beneath the bed is covered in mold. I called Select Comfort and they are telling me they started replacing mold ridden pieces for their bed in 2005 and that they cannot be responsible for the flooring that is also ruined. I removed carpet all through my house and this is the only mold problem. I believe there is a definite connection in the problems.

In 1993, we called Select Comfort complaining about mold underneath the air chambers. They told us that was normal and would not cause any harm. Today, as I was pulling my carpet up in my bedroom, I noticed that the hardwood floor beneath the bed is covered in mold. I called Select Comfort and they are telling me they started replacing mold ridden pieces for their bed in 2005, and that they cannot be responsible for the flooring that is also ruined. I removed the carpet all through my house and this is the only mold problem. I believe there is a definite connection in the problems.

I recently bought the Sleep Number I8 bed. I bought the bed because I have a bad back and Select Comfort advertises the fact that their beds allow you to select the sleep number that works for you. I sampled the I8, as well as other beds, in one of its stores and I ultimately purchased the I8. Since purchasing the bed, I have learned that the one thing that the company sells itself on (that you can select a comfort level that works for you) is a lie. The first night, I set my side of the bed at 40 when I went to bed. When I woke up, it was at 60. My wife set her side to 35. When she woke up, it was at 10. This has continued for virtually every night that I have slept on the bed. As a result, I wake up with back pains, etc.

We received a Sleep Number Bed 3000 in 2004 as a wedding gift from my dad (at a cost of around $2800 for everything) - he asked what we wanted, and I requested this bed. We have a Cal king and I have been pleased with the comfort and support from the mattress, while my husband has not - he prefers to sleep on the couch. Then we moved in January 2009 and I took the mattress apart and found mold growing on the air chambers. We had moved a couple of times before this, and I found no mold, the house we had been currently living in had a severe mold problem, and I assumed the mold came from the house.

I ordered a $3,000 bed and was told that I would receive the bed within 5-10 business days. Two weeks later, we received a phone call and were told that it was going to be at a minimum two more weeks before it was delivered. For a recap, that would make it over a month before we receive our bed. After reading some of the posts on this website, I increasingly became concerned about the quality of the bed. Long story short, we decided to cancel our order!

I originally purchased Select Comfort 5000 king series. Very uncomfortable. I upgraded to 7000 series; I still woke up with back problems. They came out with a new foam covered series and I upgraded for 1,000 more bucks. I still wake up with severe backache! I can sleep like a log in hotel beds on numerous occasions. No back pain. Zero! In addition to pain, the numbers change constantly. Select Comfort sent me a new pump, which is too hard for a senior citizen to install and it isn't going to solve the problems. I'm on a fixed income and would love to replace this overrated airbed. Can someone help?

We bought a queen size sleep # bed. We enjoyed it for a short time, but then started experiencing the "trench effect". My husband would set his side soft, whereas I would set mine firmer. I would then roll into him. I would make up constantly throughout the night and have back aches in the morning.

Most uncomfortable mattress ever. You sink into the middle of the mattress no matter how you adjust it. I would like a refund, but Select Comfort is a scam! I'm out $1,300. I can't sleep and wake up very sore. You will regret ever doing business with them. Don't be a sucker!

I purchased Select Comfort bed several years ago and was happy with my number staying the same always. Now I set the bed at 55 and wake with a backache at 35. I called and was told a number change of up to 20 is normal. Meanwhile, my husband's side of the bed stays at the number it is set.

We purchased a Sleep Number bed two years ago. The quality of our sleep has gone downhill constantly since the purchase. My wife is visiting an orthopedist this week because of back and shoulder problems. We have real problems with the "Trench Effect". Last fall, I took the bed apart and put a level on it. We found the foundation was sagging in the middle. I pulled the cover off the foundation and found the crossbeams (plastic) were severely warped. SC replaced the foundation and in one month the new foundation's crossbeams were warped. I contacted SC and they refunded the foundation.

We bought our Select Comfort king-size bed in 2006. After setting the bed up, we discovered that the pump didn't work. They sent us a replacement. Now, after two and a half years, the pump went out again. They want us to pay $98 for another refurbished pump that has a 30-day guarantee or $200 for a new toggle pump (no number); for $350, a remote with no number; and finally $400 for what we had originally. I question whether the replacement pump was brand new from the start. After reading so many complaints about this company, especially on the pumps used, I think something should be done to protect any more consumers from a disappointing and costly purchase. I would welcome a class action lawsuit.

We bought our mattress in 2005. Our pump went out the first time and they replaced it free of charge. The pump has gone out again and they will only cover 64% costing us $162 plus shipping. This is a very expensive mattress to begin with. We feel they should cover this cost. Obviously, this is a faulty mechanism, after viewing several complaints online.

I bought in 1998 and there's mold in the mattress, causing coughing and headaches.

Beware of this website, http://www.sleep-comfort.com/

On February 14, 2009, I purchased a Sleep Number Bed at Store# 100 in Thousand Oaks, California. My salesperson was **. She did not tell me that the $159.99 delivery and set-up was just one option and that I could assemble the bed myself to save money. Had I known that was an option, I would have opted to assemble the bed myself. She also told me delivery was available on weekends; it is not and I had to take unpaid time off from work to receive the bed. The Sleep Number Bed was delivered on February 25, 2009. The delivery men did not test or demonstrate the mattress operation once it was assembled. Had they done so, they would have immediately discovered that the pump, remote, and left air chamber were defective and non-functional from the get-go!

I purchased a Sleep Number Bed, the i8 adjustable, for approx. $7,000.00. I was told in the store that I would have a 30 in home trial and if I didn't like it, I could return it. Now that I have determined this bed is not for me, I am being told that the foundation that comes with the bed is not returnable and I will have to keep and pay the $3,000.00 for the adjustable frame; that part is not returnable. Now, how on earth would you be able to test the Sleep Number Adjustable Bed if you don’t have the adjustable foundation? It is the foundation that makes the bed rise.

We purchased this bed 2 years and 2 months ago. We had to get a new pump which was not covered after 2 years. When I called, they said, "Oh you need a new pump and it will cost you $128." We spent almost $2,000 for this bed and in 2 years the pump goes out. What a waste of money. Who has $128 just to spend on a pump for a bed that you already have spent some of your life savings on?

I purchased this bed from Select Comfort over the phone after being sucked in by the ads on TV. They say in those ads that the bed helps improve back pain. That is not true. The bed, from day one, has been a total nightmare. At first, they replaced the pump. Then one of the mattresses (it is not a mattress, it is an overpriced air bed, and a few remote controls), I have had continuing problems for the past 5 years. I complained over the phone, sent e-mails, and went into a retail store to complain. The bed does not retain its number. There is a huge indent in the so-called mattress which will cost about as much to replace as a standard normal mattress because the zipper does not match the bottom part.

This is the worst bed to buy. I've spent thousands of dollars going to a chiropractor because of this terrible bed. I've had all the problems listed above. There is no need to rewrite about the pain I go through every morning.

My husband and I went into the Broadway Square store on 03-29-2009 to look at your beds. We ended up buying a set model #QS25P6 for a total price of $2,246.14. We talked to Mr. Gary ** about the return policy if for any reason I was not happy. We had seen on TV about trying the bed for 30 days and Mr. ** said, "Oh no, you have 60 days to return it." I just talked to a lady Melissa up north and she said no, it is 30 days and that is also what it is on the computer. I called on April 3rd to setup delivery and was given a date of the 15th of April. While I was out yesterday, the 10th, I got a call and the date was changed to the 16th. I am not real happy with the service I am getting. I have a doctor's appointment on that day, but they assured me it would be here and set up before I have to leave, which will be no later than 11:00AM as I live 45 minutes from Tyler.

I've had it less than 2 years and the gizmo to adjust the setting suddenly went haywire. It is stuck on 100 and won't budge. This is almost like sleeping on the floor. I have liked it less and less as the days go by and was thinking of a new bed, but it was so expensive that I couldn't justify it. Now after reading other comments, I don't think I will waste any time or more money on it. I need something with no maintenance. It never did help with my back. If anything, it may even be worse. Now I have to buy a different bed.

I purchased my Select Comfort bed about 3 years ago, and I'm on my second pump that is now shot too. After my first pump, they sent me another at no charge because it was only a year old. But it was not new, it was a re-manufactured. Now they want $149 plus shipping. I paid $1,700 for the bed, and in a year, they want me to put a used but apparently not very good pump on it. I looked at the other complaints on the pumps and I do not have the extra money for a new pump either. Anybody can put a 20-year warranty on something when you have to pay for the parts yourself. Tell Select Comfort I have a bridge in London for sale and I'll give them a 100-year warranty. Can't beat that!

I am not here to complain, and I find it odd that this form attempts to lead you to complain: "Perpetrator, The product, service, company, store, Web site or person that you are complaining about." Is it possible, that these complaints are the exception, not the rule? I have been on a Select Comfort bed for 20 years now. The pump just quit a month ago. I consider that to be a reasonable life span.

Please do not buy a Sleep Number Bed. It’s absolute crap. The pump packs up, chamber deflate, mold, too much to list. It’s not comfy and overpriced piece of crap. Do not buy.

We bought a king-sized Sleep Comfort 7-8 years ago. At first it was perfect! About a year ago, it started losing air. At first it wasn't bad; we checked the inflation every week or 10 days. It has gotten progressively worse. I called Select Comfort a few months ago. Yes, it was under warranty. Yes, it had to be tested. No, no one could look at it. No, it couldn't go to a dealer for checking. Select Comfort said, "Inflate to 100, cap the ends. See what happens." These are not simple things for a senior to do. We tried this twice (two different times), calling each time, before finding that using the inflator each day was easier.

I just now found mold on the foam and lining of our Select Comfort mattress. We have mold growing in our bed! I got online only to find others have the same problem. Something needs to be done to correct this horrible occurance and the company needs to make good on replacing it with better quality material. Select Comfort beds are very expensive and to have mold growing - and the company is aware of this - is way out of line for such an item. We bought this bed 10 years ago but had never taken the pillow top off until now. Disgusting! I will be replacing my mattress shortly and spreading the word never to buy Select Comfort again to all my friends. I just wanted Consumer Affairs to be aware of this ongoing (onGROWing) problem and that something should be done about it. Thank you for listening.

We purchased a King 5000 mattress. It was a factory bed, which means it was last year's model they are trying to get rid of at a reduced price. Because of that it cannot be returned or exchanged. It does state that on our receipt, but we were not told of that when we bought it... The biggest deciding factor to buy it was that it has a wonderful, highly advertised, 30-day money back trial. The numbers change during the night. I pitch toward the middle toward my husband that is heavier than I am. I wake up every morning feeling like I have been hit by a truck. I have lower back problems. It is much worse now. Many days my neck is so wrenched that I cannot turn my head to the left. It makes it very dangerous to pull out in traffic and perform many daily activities. I haven't slept good in weeks. I am constantly tired and cranky. I have had many visits to my chiropractor. We have tried different numbers and different pillows. If one person sits on the side, the whole bed moves and sinks towards that side.

We purchased a Queen Size Select Comfort matress on 2002. In 2006, the pump system failed. Under the terms of their 20-year warranty, we paid another $169 to have it replaced. In 2008, it failed again and now Select Comfort believes we should pay another $198 to buy a third pump. They have inflated the value of the pump system so high that the 20-year warranty is a scam. There are no provisions for repair or purchasing parts - only replacement of the entire unit. The mattress is not usable without the pump system and if it needs to be replaced every 2-4 years at increasingly escalated prices, the cost of the original mattress ($1175) will be exceeded by their bogus warranty replacement charges. Needless to say, we are very displeased with Select Comfort. Their products fail prematurely and their warranty is truly a scam.

I purchased my bed over the phone. Lindsay Wagner would not lead me wrong. But she did!!!!! I am so unhappy with this bed. I have never really been comfortable on it no matter what the Sleep Number is. About 2 years after I purchased it the controller starting having broken up numbers. And then it starting to deflate!!!! I called the company and they told me it must be the controller. I had to pay over $28.00 for the prorated controller. I got the controller, and the wrong controller was in the wrong box! I requested that they send me the correct controller overnight and they said that they would, but they didn't. It took a week to receive it. But it did not help the deflate problem. I have to take the bed apart and find out for myself. I hope I don't have to purchase a pro-rated air pump. Someone said that they are expensive. SOMEONE NEEDS TO TAKE THEM TO COURT FOR A CLASS ACTION LAWSUIT!!!!

After purchasing a Select Comfort bed, we had problems with the controller for the air pump. After 3 pump system replacements, they now have charged us a pro rated amount, due to the fine print of the warranty. It is only for 2 years, not the 20 years as stated. The first time we called I ask for a different non wired controller. They said they could not do that. The next time I called, after the second unit went bad, I ask again, and they said they could do that, but talked me out of it saying that it was problematic and I would not like it. This last time, after three bad controllers, they say they are only using the non wired type of controller, just like I ask the first time I called. Also, over time one of the air chambers leaked. We postponed replacing it to see if a new controller would fix the problem.

I purchased a bed from Select Comfort, King Series 7000, on November 07, 2006, for the price of $2,888.99. Absolutely the biggest waste of money I have spent in my life. In the past two years, I have probably slept in the bed 30 times. I can't make it through the night in that bed, I always wake up with a severe backache. It doesn't matter what number I sleep on. The rest of the nights, since 2006, I have slept on a recliner, when I don't try to attempt to sleep on that expensive monster. Can't afford to throw it out. Husband sleeps on it, but he hates it also. My advice to anyone interested in these beds. Run, don't walk past their stores, for you will probably regret it if you stop.

We purchased a Sleep Number bed 2 years ago. At first it was working just fine. Then all of a sudden, I'd wake up and the air would be out of it. I'd set it for 45 and wake up and it would be on 10. Sometimes I'd wake up in the middle of the night and the darn thing would be up to 80. I couldnt figure out what was going on with it. Then I looked on the website and every single person that wrote in complained about the bed. A lot of people are having the same problems that we are. It is just awful. Considering how much we paid for this bed 2 years ago, you would think it would last longer than this. And now, who can afford to buy a new bed. It is very disappointing. I go to bed every night and reset the gauge wondering what I'll wake up to in the middle of the night. I would never buy another one of these things or would I recommend it to anybody.

In Oct. 2005, my husband and I purchased our Series 7000 Select Comfort Sleep Number Bed. It is a King/Split with Adjustable Beds and Massage. Each side is an XL Twin Bed that operate off the same pump but with individual controls for the air chambers, massage, and up/down adjustments. I talked like heck to convince my husband that we should spend over $6,000 for this bed. We were retirement age, downsizing, and this seemed like something we deserved. WRONG!!! We put up with both sides losing air shortly after purchase. Over a year ago both air controls wouldn't register any numbers at all--just lines--and the Company did send us a new pump at no charge. We had to take our old pump to a UPS store and send it back, but again, at no charge to us.

I purchased a Sleep Number bed, the 5,000 model king size dual control bed, about 5 months ago, and paid over 2,800 dollars for it. Since that time, I have woken up every morning with extreme neck and shoulder pain. I was not told at the time of the purchase that I had 30 days to return the bed. I have made regular visits to the chiropractor for my neck pain. I have spent a lot of money on doctors visits, as well, due to sleeping on this bed. This bed is total complete garbage. I have never been so uncomfortable in my entire life.

We purchased the king size 5000 in May of 2007. I would not recommend anyone buying these expensive beds - the pump never worked right, the warranty is very limited, the controls never read right you never know what number the mattress is really set on. To replace the pump costs over $500. Why so expensive? You can buy a new pump on eBay for $100. This company is a rip off with 'heavenly sleep' promises. We bought the bed because my husband was having back surgery and wanted something good to sleep on. My neck bothers me every day now; my shoulders are extremely painful every day from sleeping on the too hard mattress. I set my side to 40 and by morning it has climbed to 80. If ever there was a rip off it is with these beds.

I purchased the queen 3000 May 2004 for $1,422.94. The handheld bed remote control never worked correctly. That happen in the same year (2004). In 2005, the zipper broke. I notice that the first time I removed the pad to have it washed. In Dec. 2008, the air chamber would not hold air. The company replaced it. They also charged me for it.

Select Comfort advertised on their website on January 11, 2008 that you would receive a BOSE gift card for purchase of a Select Comfort sleep system. I purchased a mattress and called to inquire about the gift card I had not received. Their response: You couldn't get the gift card with that particular mattress. They said it would be considered a dual promotion because the mattress was on sale. Nowhere on the site did it say I had to choose the discount or the card. It said you would get a gift card according to the amount of the Seep Number bed. They are not going to send me the card. I am upset that their advertising was fraudulent. I did not copy the main webpage at that time because I didn't think I would need to prove their online promotions. They couldn't go back, supposedly and look at the website. They only stated that they had a paper that explained the promotions. If I am wrong, I want them to show me on the website. I ordered this bed directly from their site!

We purchased a Sleep Number Bed 5000 after visiting the store and checking out different styles of beds. We decided that this would be the best considering that Rob has back problems. After having the bed for not even a year, the sides (foam pieces) broke down and needed to be replaced. And this has been over and over again. My hips and neck started hurting and Rob can now barely get out of bed in the morning due to the pressure that this bed has created on his lower and mid-back. He and I have both tried different settings with no luck and we just want some help and get none from the company, which is where we purchased the bed directly.

I purchased the Select Comfort Sleep Number bed and it was a disaster. The bed had a trench like effect as many others have complained. I emailed and Stephanie ** sent me a piece of foam called a foam lift and I put it into the bed and the bed was fine for 3 days. Last night the bed was very uncomfortable. When I slept in the middle I felt like I was sleeping on a hard bar. When I slept on the side of the bed I felt like I was rolling off the bed toward the edge. My leg hurt, my hip hurt, and my back hurt. I could not get comfortable. I tossed and turned all night. I even thought of sleeping on the couch, it was that bad!! I also noticed that when I inserted the foam lift that the egg crate foam beneath it already had a tear in it and I bought it in April 2008. I paid about $1,800.00 for a worthless bed that's nonreturnable.

We purchased our bed (king size) in 2001. In 2005 we had the bed apart due to a move and noticed mold under the air mattresses. We called Select Comfort and after some haggling they did agree to replace everything for us. At that time, we upgraded the mattress cover to a more padded/quilted top. The upgrade for the new mattress top was full price and as I recall close to a $1,000. But that was fine as we wanted more of a pillowtop cover. It is now another 3 years since this happened. The zipper that goes around the mattress top broke and it is necessary to keep all of the insides of the bed and its many pieces of foam, etc. together. I called the customer headquarters and told them the zipper broke. I was told that it was not in warranty after two years, which I understand. BUT... and here's the kicker... they told me the warranty and subsequent repair/replacement would be prorated back to the original purchase date of the bed which was in 2001!!!! Even though we had bought a new top in 2006!!!! I give up. I will pay a local upholstery shop to provide another zipper and I will never again recommend or purchase another Select Comfort bed. They aren't all that good anyway but their service department is, basically, non-existent.

I called Select Comfort, and reported a large odor in the bed. I explained to them that I had asthma. After replacing the foam padding which had mold on it, the mattress that had mold on it, the air chambers because of strong odor. I wanted to return the bed. I have had no luck. There is much more to my story. Along with the many people I have spoken to about including the BBB, I need help returning this bed!!!!

We have had a Select Comfort Bed for 3 or 4 years, had to replace the pump because numbers weren't showing up on controls but other than that we have really enjoyed our bed. I just checked for mold taking the bed apart and found none. Can't imagine how some people have experienced this problem. I also sit on the side of the bed all the time and have not had a problem with the foam caving in. However, there should be a remedy to the problem. I agree with one of the women, electrical problems do occur in any product and might need to be replaced. Hopefully, those who feel taken advantage of will find some relief.

I purchased two pillows. The deal was Buy one, get the second one free. I was told by Ms. ** there was a 30-day trial on the pillows and I could bring the pillows back and exchange them. Good policy, I thought. As it happened, after the first night trial, one of the pillows was uncomfortable. So, a few days later, I returned to the store to return the pillow. Ms. ** immediately showed me other pillows to try and I decided to purchase a more expensive down pillow and pay the extra cost. But, at the cash register, Ms. ** said it wouldn't let me make the exchange because I brought back the free pillow. Never did she say that I could only exchange one pillow. She clearly and simply said, "Bring back the pillows in 30 days and you can exchange them if you are not happy with them."

I purchased a Select Comfort bed 3 years ago. After 3 years, there was a huge sag in the bed. I have to fill the bed every night. My controller went out before the 2-year warranty and was replaced with a reconditioned one. When calling customer service for help, they were less than interested in my need. In reading everyone's complaint, I realize that once you start having problems, they are never ending at large costs. Thanks for your input everyone. I will purchase a regular mattress and be done with this nightmare. What an expensive mattress for only 3 years of use. Select Comfort's warranty sucks - basically it is worthless after 2 years and replacement parts are so overpriced. There is no place to get service - what a sham. Buyer Beware!

Thank you for the space provided. I need it. We ordered a Sleep Number bed last year, since a friend with back problems same as my husband's, had read the pamphlet, and ordered one. But we had so many days to get last year's model. I truly think it was someone's reject. The friend and his wife can't sleep on their bed, nor can we. I called the company, and got Mary **, Correspondence Administrator, who informed me that when the call was placed for the order, my husband understood since last year's model, it couldn't be sent back. Got us!! She had listened to the tape, but did offer to send us two pieces of foam which did nothing to help. We just want our money back, and someone to please come get this piece of junk. And why are they still in business and on t.v. advertising???? We are consumers, and we simply bought the bed blind sighted, being honest, and saving some money.

Purchased queen size bed on 12/19/09, paid cash immediately. Bed collapsed two months later, on 2/9/09. Called customer service on 2/10/09 and exchange issued. 7 days later, I received some of the parts we needed. 7 days after that, I called customer service because we still had not received the remaining parts. They agreed that it was unreasonable and issued a return for us, however, they expect us to pay for packing materials to return a queen size bed. This company is a rip off.

Short and sweet, we bought a Select Comfort Sleep Number bed for almost $3000. The second night, one of the chambers stopped holding air. We called customer service (if that is what you call it) and they wanted us to troubleshoot it over the phone. I don't think so! Eventually, I relented and swapped hoses from one chamber to the other and the problem moved. They told us that it was a bad pump and they would send us a replacement. Not a new one but a replacement... read: remanufactured. I don't think so. We told them to come and get it and they did but we had to eat the cost of set up and pick up. Lesson learned, these beds are cheap, cheap, cheap. You can't even sit on the edge of the bed without eventually damaging the foam frame. Hardly sounds worth $3000 does it. But hey, they have to pay the rent for all that mall space.

If anyone is starting a class action lawsuit please let me know so my wife and I can join it. No way to get any repairs or any kind of service for the bed they sell.

We bought our Select Comfort bed about a year and a half ago. At the time, my husband was recovering from disc surgery. We knew we needed a better mattress for him to sleep on, so we went shopping for new bedding with support. We found the Select Comfort store in our local mall. The salesman was nice enough, but he could sell you a match box and you'd think you just bought a Porsche. We got duped. We ended up buying a queen size 7000 series with the massage options; total cost of the bed about $4000.00. It took about 3 or 4 weeks for delivery and set up, and like other consumers we too had personal damage to interior home items by the carelessness of the installers. "Sorry Sir," was all we got from that.

I'm not complaining about the comfort or lack thereof. The quality of manufacturing is my complaint. Less than 1 year after our purchase, the remote for my side of the bed fell apart while changing batteries. Then about 1 year later my ranting and raving was exonerated by my wife when while changing batteries, her remote fell apart. Numerous tapings, rubberbandings, and gluings, I called to find out what the company would do. NOTHING. I was required to PAY 95.00 for replacement remotes. My TV remotes are older and get much more use than these two made in MEXICO pieces of junk. My only satisfaction will be the bankrupting of this sham company. They don't deserve the ability to do business in the USA.

I purchased a Select Comfort Sleep Number bed, 5000 model, less than 3 yrs ago at a cost of $3000. Having a bad back and my husband having bad shoulders, they told us this was the answer. We did like the bed at first, yet it did become to more uncomfortable as time past. Within a year the bed started to dip on each side and before the 2nd year it started to lose air. At one point my husband was up all night constantly putting his sleep number back, each side would drop from 55 to 0 in 45 minutes all night long. I contacted Select Comfort customer service and they did send me a new pump. I asked them, at that time, if the pump had gone bad in less than 2 years on a $3000 bed, how often in all the years a mattress should be good is this going to happen. Their comment was that this does not happen often and they would honor any problems. Now right at a year later the bed is again losing air on each side and now also gaining air.

I thought you should know what has just happened to me with regard to your promo financing. I purchased a Select Comfort bed in 2007 with the 18 month NO PAYMENTS/NO INTEREST promo. I received my first bill requiring a payment on 2/14/09. The bill also shows a interest charge of $1230.00. I called GM financing and they told me if I had paid it off by 2/6/2009 there would of been no finance charge. When I purchased the bed I was told by your salesperson that there is no payment no interest until 18 months have elapsed. We could have paid the bed in full when purchased if we had been given the correct info. We may file a complaint with California Consumer Affairs and the Better Business if I do not receive some help with the problem. GM said TOO BAD and I feel that a fraud was perpetrated on me.

I have bought 2 Sleepnumber 5000 beds, about a year apart. After 4 years each of them had the air controller go bad. I called Select Comfort and was told this was rare, but they would replace the controllers, each was nearly $200 with shipping and tax. The latest one I got isn't much better than the broken one since you can't see the numbers on the control handle. When I contacted them I was told they will have some one contact me. (It has been a few days and no contact). They have requested I send back the broken controller at my expense (in a way they can track it). I am sure they will refurbish it at a cost of about $20 and ship it to some other unlucky customer for the lofty sum of around $200. The company is running quite a profitable scam on our dime.

We have had our sleep number bed almost 2 years and love it. No sagging problem, etc. We even bought one for our RV. I do see on most of the complaints that the majority of the people seem to live in colder climates, mostly in the far north east or California, so I wonder if the complaint of mold is due to living in damp climate. I am in the process of getting a tube for my side of the bed, but customer service was very nice. My husband and I both sleep better than we ever did. Motors do go out and problems occur on any product.

I purchased my Sleep Number 5000 in Sept of 2002. At first I enjoyed the bed then after a couple of years I noticed that the sides were sliding out and a hole in the middle developed. In 2006 I contacted the company and I was told I needed new foam side rails. So I purchased new foam pieces. It seemed to help some. I got married in 2007. My wife did not like the Sleep Number bed, says she finds it hard to sleep. My wife complains of back and neck ache. In 2008 I again called the company and complained about the sagging sides and the middle trench. They responded that I would need to purchase a new top for about $275. At the time I didn't have the money to replace so I have just dealt with the trench and droopy sides.

On September 11, 2008, we bought a $3290 Sleep Number bed at their Barton Creek Mall in Austin, TX store. The bed has been sloping to the side. Today we finally found the cause of the problem we've been having. The side part bulges causing the bottom part to slide off the side rails on the bed frame. We started contacting the company shortly after delivery within the warranty time complaining that my husband kept sliding to the side of the mattress. I was told all kinds of things to try. We did and then we left town. We travel extensively and each time we returned I called asking for help. By this time I was told our warranty had run out. I was sent pieces of hard foam and told many different ways to place the foam when I repeatedly called asking for help. I was told to check the chambers, and on and on and on.

I purchased a 5000 Mattress at a Select Comfort and told by the Manager that I could purchase with 12 mos no INTEREST. That was NOT TRUE!!!! So be very careful and READ all the paperwork they give to you at time of purchase & at delivery. They add on the finance charges on your 12th payment. After speaking with a representative at the store and GE Money Bank they did not honor what I was told by the store manager. BE CAREFUL!!

Beware when you buy a Sleep Number bed. One thing you must know BEFORE you purchase a Sleep Number bed (SNB) is there is NO REPAIR SERVICE if something goes wrong with your bed. If something breaks they will send you the part(s) but you have to make the repair yourself. I own a King size SNB (7000 series). Even before you get any new parts, YOU have to diagnose the problem by crawling under your bed and troubleshooting. If you are disabled like I am and no one else in the household to do this for you that is difficult.

After replacing the sagging support beams, the new ones are sagging. For those people who are having the trench effect look at the support beams and see the 1 or better bow in them. We are thinking about swapping the box spring in the guest room with SC foundation. We also had motor break down after 2 years. They consider 1- 1 1/2 sag in beam to be normal wear. As a carpenter, I wonder if they would consider that okay in the girder of their house. Their customer service sucks. Just a bunch of puppets.

I ordered, paid for, and received a nice new Sleep Number bed from Select Comfort in April of 2008. The initial delivery was substandard, but they quickly replaced it with a new set and we were content. However, 6 months later the box spring began to squeak and creek at even the smallest movements. I placed a call at on the 4th of December, and they said they would send a replacement, though it would take 8 weeks.

My daughter makes the payment on this account. She has not been receiving the bill for months. Select Comfort was told this numerous times and still did not make sure the bill was sent to her. On Feb. 1, 2009, a representative had contacted me regarding the bed payment. As I said to him, "My daughter makes the payment and is not receiving the bill." They were told by her and me to send it to my address and we still do not have any bill and it is due Feb. 10, 2009. By the way today's date is Feb. 10, 2009. Well after trying to get through to the guy, who did not Understand me and I had to keep spelling my name and address, and I did not understand him (non-English Male), I received a letter in the mail today (Feb 10, 2009) stating that I had authorized them to withdraw the money from my daughter's account. I did not request such a thing. What they did was illegal and downright nasty. I read numerous reports of people having a lot of trouble with them. All they are doing is making more money off the accounts... They cannot just take someone's information and use it whenever they please!

After 3 yrs. our pump started to leak on one side. We have 2 Select Comfort beds, a model 5000 and a model 4000. We purchased both through the factory re-manufactured store for a fraction of the original cost, so I can't complain about the cost. While I am disappointed about having to replace the pump, I am generally happy with the model 5000 bed overall as I have configured it. With the 5000, we received the model 7000 plush mattress topper at no addl. charge because they were out of stock when they re-assembled the bed at the factory (a big plus). I have a 2-3 inch memory foam pad in between the mattresses and the quilted top (inside the zipper) on both mattresses. I am less happy with the 4000 because the air mattress isn't as deep (about 6 inches, I think, vs. 8 inches for the 5000). Our mattress has held up with a child jumping around on the bed and my somewhat hefty self (230 lbs) plopping down onto the mattress all of the time.

We have had our Sleep Number king size bed (we bought the top-of-the-line 9000 because of my husband's back problems) for less than a year. Almost at once we noticed that the bed had two valleys where my husband and I sleep. I asked the salesman about that when he called to see how we were enjoying the bed. He said that you had to shake it???? Shake what??? After Christmas this year when I started house cleaning, I decided to ask about this again. When I went back to the store, of course, the salesman who sold us the bed was no longer there, and the gentleman there just handed me a card and said call the service department, which is in Minnesota.

Wife and I bought a bed at the kiosk. When it was delivered, a box of parts were not on their truck. A few days later, the parts showed up so the bed went together finally. Less than 2 months after that, a pump started going out and one side kept leaking down in the middle of the night. I've had back problems half my life so I was looking forward to some painless sleep for a change but it wasn't to be. I've had less sleep & more discomfort than I had planned on. Needless to say, we have since sent the bed back soon after buying a Stearns & Foster. I found out, by one of the delivery guys, that the pumps are sometimes sent back to their factory to be rebuilt, then used again on the next poor soul who falls into their web of deceit. Whether or not this is actually true, I may never know but it burns my buns that I had to find all this out from a low man on the totem pole instead of an artificial saleslady.

Just read Laura from Pasadena, CA on her Select Comfort Bed. I purchased a Select Comfort Split King 5000 series with the adjustable frame. My wife and I under impression that we had a 30day return policy. My wife has severe fibromyalgia and we thought this bed may help. We purchased our bed in December of '08, had it delivered Dec. 23 and were not pleased with it from the very beginning. The bed loses air, has a "gully" so makes the bed very uncomfortable. We both have backaches now from this bed as well. We were not allowed to experience the split king as it was not in the store where we tried the different models. The salesperson told us we would probably want the adjustable frame so we could each regulate our head/foot positions.

I can't believe people and complaints. We have owned 3 Select Comfort Beds and have sold 5 for you, the last one ser. # 11/10/2004-14320 Model PFCS03-DR, we have in our retirement home in NH. The double we bought is in the Motor Home, the other we left in a Motor Home we traded. We received a call from the owner. He had nothing but praise for the company. Our other 5 friends LOVE their bed, for 100 reasons. Back operations is the most conversation, and we would not go without our Select Comfort Bed. Keep up the good work, and just think how many people are satisfied. Thank you.

Back in 2002, my friend and I were in Nashville, TN at the big Opery Mills shopping mall and passed by a Select Comfort shop. There was a portable sign sitting outside the store saying Free Back Massage. My friend wanted to go inside and get the free massage because there was an attractive young man in scrubs giving them. We went in and while one of us was getting the massage, the other was trying out all the beds in the store. We both walked out having purchased the beds on our credit cards. The woman sales clerk had promised we would get free memory foam pillows shipped with beds. Neither of us received them and after many calls to the store about our free pillows we gave up. This was only the beginning.

I purchased a Select Comfort bed about 4 yrs. Well, I must say it is PURE JUNK! I have had the pump go out on it 4 times and now that it is past the 2 yr mark they expect me to fork out $112.00 for a new pump! YEAH RIGHT! This warranty they have is bogus! They don't stand behind the quality because it's junk and they know it. I spent $1650.00 on the bed and I expected quality! WHAT A RIP OFF!! I would understand if I had it 10-15yrs, but I had it less than 5 yrs.

We ordered a Select Comfort Sleep Number bed that offered limited-time special pricing. It was their Model 3000. The bed arrived within 10 days of ordering, and we set it up right away. It took only a few nights of sleeping on the bed for my wife and I to decide that it wasn't right for us. I called Select Comfort to get a Return Authorization Number and was told that we MUST keep the bed for 30 days before a return authorization can be issued. Upon hearing this, I told the Select Comfort customer service representative that we didn't need a full 30 days with the bed. I told her that the bed simply wasn't for us and that I wanted to return it.

I purchased a Select Comfort air bed approx. nine plus years ago. About one and a half years ago one of the air chambers developed a leak. The company replaced it at a pro-rated cost. Everything was fine until about three months ago when the other chamber started to leak. That was the last straw. I decided for what I paid for the bed in the first place (1500.00) I could buy two regular mattresses. Not only that but, they would last longer than nine plus years. I feel the Select Comfort or as they call it now, Sleep Number bed, is a big rip off!

We bought into all the hype about this bed four 5 years ago. Sleeping on the bed (when it works properly) is quite nice. However, we have replaced the pumps (pieces of junk), because one side of the bed will continually lose air. You go to bed on 80 and wake up on 10. I will now order one more pump (third one) and then sell this piece of **. Where were all these comments when I was buying into the hype? Thanks Consumer Affairs for helping the others!

I bought this bed from a friend when she was moving. I should have known Select Comfort wouldn't honor the warranty since I didn't purchase it new. Anyway, I thought I would take a chance. After using it for a few months, the bed developed a slow leak that quickly turned in to a much faster leak. I would have to wake up once or twice during the night and re-inflate the bed because it was flat and my back was aching. I was about to throw it in the dumpster until I found the guy on eBay who sells instructions for fixing Select Comfort bed leaks for only a few bucks' worth of parts. Wake up, Select Comfort! If you have people selling instructions for fixing your poorly-made products on eBay, you have a problem! I bought the instructions, followed them, and it fixed the leak. Now why can't Select Comfort use a few better parts and make beds that don't leak at the connections? Or at least offer replacement parts at something other than grossly inflated prices?

I purchased our Select Comfort Bed 5 years ago. I have been unhappy ever since. I agree with all the leaking, valleys, pits, difficulty adjusting, etc. My Biggest complaint is I SWEAT SO BAD! I wake up with my pj's damp. I just turned 40. I am not menopausal. I have been sleeping on my couch for years because my husband did not want to waste ALL that money we spent. I thought it was just me getting over heated. My son appeared in our bed one night. I let him sleep on my side of the KING SIZE BED. I slept in his bed with a pillow top regular mattress. He woke with his hair wet from sweating so much! He came back to wake me once more to tell me, "Mommy your beds too hot".

I went in to buy one of those zip up memory foam shells 1 1/2 wks before Christmas. I had a coupon for 20% off. They were out of the pillow and kept telling me a shipment was coming. One came; however, this item wasn't on the truck. They were then supposed to get another shipment in and I called 3 days in a row. They kept telling me it'd come in the next day. Well, it finally came in on Christmas Eve and I was unable to get there on that day. I went back a day or two after Christmas and they wouldn't let me use my coupon because it expired on Christmas Eve. I was so mad I didn't even get after all the waiting I did.

How come did I miss all these complaints when we bought our Sleep Number 4000? And we did research customer comments.... I am sorry to say that we also had a bad experience. Not only the product hasn't delivered the promised no more back pains, but now after only 2 years and 2 months of purchase (we did not assemble it until a few months later when we moved), the pump has gone dead. I agree with the comments that back pains are better solved by exercising. And I could even say that when I work out, I do sleep like a baby on my bed. We paid a very high price ($2100 for the 4000 model) for a pump that stops working for no apparent reason after only 2 years of use.

The pump gave out after several years. I paid to replace it in 11/2008. It gave out again in 1/2009. Select Comfort will only offer to prorate it 50% even though it’s only a few months old. I had to pay $164 in November. Now they want to me pay another $164 for a piece of junk that has nothing more than a 30 day warranty on it.

I have had my bed for 2 1/2 years with minor issues of leaking mattress, which was fixed promptly by the company. I have noticed rolling toward the center of the bed and also the side foam has broken down. I do not sit on the side of the bed. This is from getting in and out of bed. Otherwise, I truly love my bed. Sleep better, get up without all the stiffness of a regular mattress. Hope this continues into future years. I tried memory foam, that was horrible.

I purchased the Select Comfort bed and also had the "trench" problem. Customer service was of no help. They sent me a piece of foam to put under the middle dividing foam to lift it, but I fixed the issue best of my ability by laying a lightweight blanket along the seam between the two mattresses (under the quilted mattress cover) for support. It helped some. Customer service has not been great on swift communication and does not vary from their script. Sometimes I wonder if there is a real person at the other end of the computer. Warranty replacement costs are too high in my opinion. The foam crate is disintegrating and I wanted another one due to the defect. They said I would have to buy it and pay tax and shipping, even if it was a defect.

Well... it lasted 4 years. Last week, one side started to leak. I couldn't find the source. Thank goodness I ordered dual mattresses (queen size). I swapped it over. But now the good one is going bad. That's a lot of money for only 4 years’ worth of slightly comfortable sleep. The concept is good but the product is bad. Two years ago, the cover that attaches the mattress to the foundation by 2 bolts was ripped apart. The mattress kept sliding off the foundation. Pay attention Select Comfort! You'll be closing your doors soon at this rate.

I am extremely disappointed in the product. One side of the bed started leaking. When we called, we discovered we had to troubleshoot the issue - a problem since we are both handicapped. The cover of the bed was also ripped, no doubt, due to its low quality. I feel I have been ripped off by buying this piece of crap.

I wish I had never spent the money buying my Select Comfort bed. I was very happy with my bed for a year. Then, it started rolling towards the center. It feels like I am sleeping on a slope. Customer service suggestions to the rolling towards the center is a joke. From reading everyone's similar complaints, the company continues to not fix their product and sells a product with a known defect.

What Happened?????? I was pulled into this imaginary happiness of what was supposed to be the best bed for anyone and got the worst bed I could have ever bought; that is what happened. Not to mention I spent thousands for it. The bed has had nothing but problems since the day we got it and now that the 2 part warranty is up, they want more money to fix problems that occurred while it was still under warranty. Not to mention the discount they say they are giving once the warranty expires, you pay 20 percent plus another four for each year that goes until you reach your twenty years of having this piece of crap, if you are lucky it makes it that far.