Sleep Number Reviews

Great service. Online chat was quick and answered my questions exactly. Thank you!

I had a Sleep Number for 20 years and we recently replaced it because it wore out. This is my fourth one in 30 years since I started. The biggest problem I've seen is that the edges break away and that's usually where I get on and off. But it's nothing major. I expected things to go bad after so long. Nevertheless, it was an excellent experience.

I was unable to get my remote to access the adjustable base of my bed. Slept on the couch last night! No good! Jay helped me via live chat. He was very patient and knowledgeable. Quickly remedied a frustrating situation for me. Many thanks!

I did everything online. Their website was easy enough to navigate to decide what I was looking for. Then I scheduled home delivery and they were in and out in about ten minutes, it was good. I'm sleeping through the night with Sleep Number. It's a little bit softer and I like that. My wife also likes it. It's a little bit heavier and it's kind of wide. It's got air chambers. That's expected but overall we're pleased. I think I have to get a second if ever I have to get another mattress.

I have friends who have issues which are the same as my lower back problems and they went with Sleep Number so I ended up going with it as well. It seemed like the right way to go. I did a bunch of research and knew what I wanted - the California King C2 mattress - when I went in there to purchase. I put the bed all together myself which wouldn't have been easy without instruction, but I found everything about installing it mostly through their website. I was very pleased with how everything has turned out. I definitely would recommend the Sleep Number for anyone that has back problems because while it doesn't solve everything, it definitely helps a lot - it has worked for me.

We got the king i8 Sleep Number bed which included the mattress, mattress top, the base and pillows. The rep explained everything during the purchase. The product is expensive but overall quality is good. Since using the bed, I'm sleeping more soundly and not waking up in the middle of the night. I purchased it to get good quality sleep and not have aches and pains. The bed has different resting positions and dual settings. If I wanted to make the bed more softer or harder, it takes a while to get the settings correct. Those were the things that helped me. The massage function was also an additional feature which was good.

I’ve been having so much back problems. My back was killing me. I wanted to get a better bed because the bed that I had was small. When I got the Sleep Number mattress, it's comfortable and my back doesn't hurt anymore like it used to. The salesperson was excellent and the delivery and installation team was perfect. Everything’s well with Sleep Number and I love it. I would recommend it to everybody that I would tell it to or would love to get it.

I have a bad back so I decided to get a Sleep Number. Their sales reps were pretty good and their delivery team was efficient and quick.

I bought a mattress and base from Sleep Number. Their delivery team was on time and the products have good quality. I would recommend it. It's good, just as expected.

I have a back problem, so I decided to purchase a mattress and base from Sleep Number. The people there were really nice and the delivery team was very good.

I had been thinking about purchasing a Sleep Number bed for several years. I tried out multiple mattresses and sat on them, and the Sleep Number bed was the most comfortable. It was the bed that would be the best for my back and that would last the longest, so it was worth it to buy it. I have a back injury and being able to adjust the bed as needed to what would work for my back is going to be most beneficial for me. My doctor and I have talked about this at great length, and we've got the bed to where it's perfect for me. I absolutely love my bed. Nobody can pry it from me. I just got the mattress for now, but within the next couple of months, I'm going to go back and get the base.

I was temporarily sleeping on an air mattress and I've done a lot of camping without mattresses. I enjoyed the comfort that mattress gives me so I looked at a Sleep Number. Their rep was competent and knowledgeable about the products. I went in and tried them out, found the one I wanted and I was out of there in 10 minutes. I've owned the mattress for three months now and it's perfect and wonderful. I bought it on sale and it works as advertised. I'm very satisfied with Sleep Number.

Adrian was very helpful in processing my order with a military discount.

I purchased Sleep Number's box spring bed and the mattress since it’s rolled back plus I tried it out at the mall. The Sleep Number sales professionals did all right and it was a friendly and no pressure sale. I had a blast with the delivery team and the overall quality of the products I purchased is pretty good.

Roy my assistant was very polite and understanding about my problem. Gave me the instructions to complete the task, and helped me through any difficulties. Stood by to make sure all was working fine then asked me if there was anything else he could help me with. Very patient. Good experience on my part.

I was having headaches when I wake up, so I decided to get a Sleep Number mattress. I had a lot of interaction with the professionals at Sleep Number, we touched on every single thing there was. They were very helpful. We set it up ourselves because we only got the mattress (no base). We're really enjoying it, but are we always supposed to have to refill it every couple of weeks?

Mattress cover separated from years of use and no longer held in the side foam wall allowing the mattress to shift sideways. Via online chat I have a new cover being shipped at discount to remedy situation. Kudos to the online support tech, Ben.

The customer service was very, very good. The bed is not so good. The bed is not comfort.

I wanted to use my gift card that I received from Sleep Number to order a set of sheets. When I went to enter the number the site would not accept the number. I engaged in a live chat with Adrian and she was very helpful. She took my order and made my day, plus she saved me a trip to the Sleep Number store.

Our mattress was pretty old and we needed a new one. I also have a bad back, and the Sleep Number bed seemed pretty comfortable when we tried them out. Their sales rep was great and a nice guy, and the delivery team was very professional and friendly. So far, the mattress is good. It's comfortable.

Alia helped me with an online order where the gift card number was not recognized, she sent to another department, but she was very helpful and explained the whole process. Thanks Alia.

Our previous bed broke and we were trying to decide what we wanted to replace it with. Then we walked past a Sleep Number store in the mall and they had a sale going, so we got a bed from them because it was the least expensive of what we found for the quality and was the best deal at the time. We've had it since February. We sleep good on the bed and it's fine so far. The mattress is good, but I like that the base pieces together, and it's pretty sturdy and better than a box spring. The sales reps were all really nice, helpful, and informative. I dealt mostly with the manager there and she answered all of our questions. They did a good job.

I received an email saying there is an update to our bed. It did not state how or where to get the update. The person on the talk support did not really even read my question. I suppose that finally according to that person it will update auto but not sure how that will happen since I don't have an iPhone and use a home computer and nowhere is there a place to update.

I've been through every type of bed there is and I said that the last bed that I will buy will be a Sleep Number bed. I purchased a split king with the adjustable feature. I like it but I'm still trying to find the number that I'm totally comfortable with. And the sheets are pain in the butt. I can't find anything that fits the bed unless I go to Sleep Number, and they're $60 a sheet. I've been to Bed Bath and Beyond and found some that fits and stays on. Now I buy complete twin set and then each one of us has our own individual cover sheet. The total thing over the whole two parts of the bed just doesn't work so we're buying separate.

This has been resolved and I did write a new review - it is posted public on 8/20/16. Got my refund and I'm happy!

I wanted a comfortable bed than any of the beds that I've tried so I got myself a Sleep Number bed. The Sleep Number store I went to in Springfield, I was completely unsatisfied with the rep. I'm not going to go out on a limb and say that he lied to me but he misled me which caused me some issues on the financial end. I went to Peoria and the folks there were wonderful. I'd recommend them to anybody. It's a wonderful product and I'm really happy with Sleep Number. I have no complaints about it yet. Another buddy that I have that sells mattresses said, "You might wanna be aware of the black mold that they produce inside air chambers after so long." So, I'm keeping an eye on that.

I ordered sheets in the store for my bed and they told me it would take two weeks to get them! I thought it was a long time to get an order but we needed new sheets! I received my new sheets and went to put them on the bed and discovered that they put the wrong size in the package! I understand it happens. I contacted Sleep Number and they were willing to exchange the sheets but told me it was going to take another two weeks to get them! After complaining about the turnaround time they told me they would ship them out two day air and I should have them within a week. They still haven't shipped out and when I contacted customer service to find out what was going on with the order the person at the other end was rude about it. I will be getting my bedding from somewhere else from now on!

I wanted to get some information about a recently placed order so I went online and chatted with Max. There was no wait and I got the information I was looking for in no time at all. Great customer service experience!

It was time for a change in my bed and I'm a big advocate of Consumer Reports and it had an excellent rating there. That's what prompted me to come and buy the Sleep Number. I had a base and I just got the mattress. The lady from Sleep Number was really outstanding as a salesperson and I had a very pleasant experience. The delivery team also showed up on time. Everything was handled very professionally. I haven't had my Sleep Number too long yet. I've had it about three months but I settled in on my number. It took me a while to find my setting but once I found it, I'm extremely happy with it. I'm not tossing and turning anymore.

Our backs were hurting on the old mattress that we had so it was time to get a new one. We decided to get a bed where my husband and I could both adjust the comfort on each side that’s why we purchased Sleep Number. The sales representatives were professional, knowledgeable, and made sure it's what we wanted. We went to the store in Baton Rouge and tried the bed out and we ended up ordering over the phone from them. The delivery team was good. The bed has good quality, too. It's been a pleasant experience.

We wanted to check Sleep Number out and didn’t get interested at getting one. We were planning on getting something else, however, the sales rep was phenomenal. It was because of that experience that we purchased the bed. The quality is also fantastic. We got the mattress and a few months after, I purchased the cooling technology pillows and mattress pad. We really like those, too. I also love the adjustable firmness and the SleepIQ.

I had an old mattress and it was very uncomfortable. I had it for many, many years and it was time to look for a new mattress. I had heard about Sleep Number and I went into the store and decided I like it and I bought the mattress, pillow, as well as the cover. Their sales professionals were excellent. They explained everything and I also love the no-pressure sale aspect of that. That was a big deciding factor and I'm also pleased with the product. Moreover, the delivery team was really good at coming in and setting it up and explaining the remote. I was appreciative of having them do that. I'm very pleased with Sleep Number.

I needed a new mattress, so I had Sleep Number ship one to me. The sales professional made sure we got what we want and helped us find our settings, he even answered any questions that I had. Setting up the mattress was fairly easy. The instructions in the box are self-explanatory. The mattress was of good quality and it's exactly what we were expecting. But when you first get it, the bed is extremely squeaky. Just getting in and out of the bed makes a lot of noise. We live in a small house with a bunch of people, so our baby was in the same room as us. Several times, the bed almost woke up the baby. It made enough noise that we almost considered returning it. After about four weeks it slowed down and kind of stopped now. The bed is comfortable and easy to adjust.

I heard about Sleep Number years ago and I always wanted one. Now I have a mattress and it's great. I got the FlexFit and the app. Their reps were excellent because the manager of the store is the one who ended up helping me just because I walked in and it was his turn up. He's a great guy. The delivery was great too. They were in and out fast and were very careful.

I had a back operation back in '91 and other mattresses bothered me. I even had a waterbed for many years. I liked it but it was starting to have problems so I just decided to get rid of it because it was old. So we purchased the Sleep Number C2 bed where we can adjust both sides. I worked in the paper room for years. We used air for everything to lift our presses and with all the air we were using, I figured the air was the only thing that would really support our body the whole time and never break down because it's quite a formula. And knowing what I know about air systems and reading about the bed in Consumer Reports, I figured Sleep Number did a good job. I purchased it over the phone and they told me what day it was going to come in. It was delivered through postal truck, UPS truck, which I put together myself. I like its quality and I sleep really good on it. It's all about getting a good night sleep and waking up feeling really good.

Someone recommended Sleep Number, so I got two king-sized beds which include the mattress and the base. They're a little expensive but I really like them. Moreover, the sales reps were very nice and informative. They explained everything real well.

We have had a Sleep Number bed for 6 years now. We are extremely pleased with it and highly recommend it, especially for couples who want opposite firmness of the bed. I like it soft and he wants it very firm. This bed was the answer to our sleeping happiness. We have had to replace the air chambers a few times due to leaks. It is prorated to replace. We do have pets and don't know if that is what is causing the leaks. We know that one of them was due to a cat claw. Otherwise great product.

I enjoy our Sleep Number. It was a recommendation to me. Their sales reps were knowledgeable and very polite. Plus, directions to set up the bed were clear and concise. It didn’t take me long at all. I got the mattress, beddings and the pads - the whole works except for the frame, and I’m quite pleased with the product. I haven’t had any problems. I finally figured out which setting was ideal for me and so did my better half. We’re quite happy with our purchase. I also bought an extra heated quilt and as small as it is, it’s really efficient. I’m glad I bought it, the feather down comforter. It's of high quality and I enjoy it. All in all, I’m glad I went to Sleep Number and shopped. I came away with exactly what I needed.

We got a Sleep Number mattress and it has good quality. Their salesperson was professional. The two delivery guys were as well quick, polite and respectful. I was very dissatisfied though with the amount of time it took them to deliver. They scheduled it fine, but it was four weeks out.

My wife has back problems so we purchased a Sleep Number mattress. Their sales reps were very good and we are very happy with the customer service we got. We had the mattress delivered and their delivery team was very good. They were on time and were very professional while they were here. Furthermore, the quality of their mattress was very good. We're very happy with everything. It was a very pleasant and easy experience.

My brother has a Sleep Number bed and recommended it, so I got one too. I got all of it -- the mattress, base, and bedding. Our dealings with the sales rep were pretty good except when he applied for the financing. He used my name and my wife's Social Security Number, so we didn't get it. We had to schedule home delivery for our purchase because we got to adjust the whole base.

Online chat was very helpful in getting my remote set up!

Was having an issue with setting up my Inner Circle account. Ben quickly diagnosed my issue and set in motion fixes to solve my problem. Knowledgeable, professional and courteous. Our Sleep Number experiences have so far been everything we hoped they would be.

I've had Sleep Number in my home for six years. I had the basic mattress and I upgraded it to a different model. I was moving the other one to another room and putting the new one in the main bedroom. I purchased it at the Cleveland Home and Garden Show. I spoke to an individual at the Sleep Number booth and did everything at their display there. It was a smooth and positive experience. I like the products that I purchased. I'd recommend Sleep Number.

Old sleep number bed discomfort and bed frame vib motor trouble. Person had the answers I needed and was prompt and courteous.

We needed a new mattress and thought we'd give Sleep Number a try. We purchased the mattress, base and box spring. The salespeople there were very helpful. Everything with my experience was very good.

Question about registration, I wanted to make sure I was good. Night light is too bright and I wanted to know how to turn it down. Alia was very helpful.

Jordan helped walk me through some additional steps, outside of the FAQ and found my unit faulty and quickly issued a RMA. Look forward to having a good night's sleep again!

I was having problems with the old mattress we had and I liked the idea of being able to adjust the Sleep Number bed. We have the mattress for six months now and so far, it's very nice and I like it a lot. Overall, Sleep Number has good quality and it has given me better sleep. I would recommend it.

My parents needed a new bed and I figured Sleep Number would be the best bed for them, they could quite sleep comfortably in it. I got it for them and they love the daylights out of it. I got the base where it got the stand, with just the head raised up then I also got the standard mattress, the Sleep Number with SleepIQ. The delivery team were cool. They came in and set it up real quick and walked me through everything. They were real nice. Their reps also helped me out. Any questions that I had, they answered. My parents love sleeping with Sleep Number and I have recommended it, as a matter of fact.

I saw a good deal from Sleep Number in Parade Magazine, so I got a mattress from them. It was very good with the sales reps. The quality of the product was good, too. It was an easy experience.

This truly was the worst buying experience my wife and I have ever had. I'm a 52-year-old male, 5 foot 8 inches tall and I weigh 175. My wife is 47 years old, 5 foot 4 inch tall and weighs 130, college educated with a master's degree. We went in for a Sleep Number bed and a sales staff was more than willing to sell us anything we wanted of course, they're salespeople. We received the bed in the amount of time they said we would get it. They sold us on the Sleep IQ but reviews generally said it was a farce. The day of installation the workers were excellent. When asked about the Sleep IQ the delivery setup guy said the same thing it's a joke. It took us six months to get our refund for the Sleep IQ. This is when all the trouble started.

I purchased a Sleep Number mattress along with the cover to go over it. I was tired of buying mattresses that wore out within a couple of years. The experience was very pleasant with the sales reps. They even had a place for my two small children to play because they were pretty fidgety, and it helped a lot. The delivery team was in and out of here very quick. They were very polite and showed us how to use the remote. I had no problems with anybody.

Everybody from Sleep Number is very cooperative, wanting to make sure we're happy with the product. It’s one of the best investments we ever made. I had a lot of trouble sleeping because of arthritis pain so I purchased Sleep Number. It seems like I couldn’t change the position of our regular bed or the firmness of it. I've got the split king from Sleep Number. I did buy bedding too and the flexible base where the head goes up. Having Sleep Number has been life-changing. I had total knee replacement last week, and I don’t know what I would have done without Sleep Number.

My niece and her husband highly recommended Sleep Number. We purchased a Sleep Number adjustable bed a couple of months ago. The sales lady was very informative, not pushy, and was very pleasant to deal with. The quality of the bed is very good and I'm sleeping a lot better. But I'm not wild about the sheets because they seem to bunch up and the bed is extremely hard to make. You have to be a contortionist to get the sheet in the middle of the bed because it splits, but it's right next to the other one. So it's kind of a pain and you get a workout every time you change the bedding.

I had been sleeping on an air mattress. I bought a soft bed and it was too soft. I then bought a hard bed and it was too hard. So I just figured, why don't I get one that I can adjust when I need it? I heard that with a Sleep Number, you can adjust the firmness of the mattress. I bought a Sleep Number with an adjustable head and I also got a pillow. The sales professionals were wonderful and answered all my questions. We had the items delivered. Sleep Number said it would take long but it was like two days. I was called faster than what they said. The bed has been fine and I got a good night’s sleep.

I was having some back pain and I was tired of our old mattress, so I got a new mattress from Sleep Number. The sales reps were good. We got our purchase through the mail and the delivery was fine, but I didn't like paying for shipping. I thought, you go to the store and pick up your purchase, but that wasn't the case. Everything else came in a timely manner though and everything was fine that way.

We have our Sleep Number for three months and we've been very happy with it. The overall quality is very good.

We've had our old Sleep Number bed for 20 years and it was getting old so we replaced it with another one. We also got the box springs, mattress, and some sheets and pillow case. The sales rep was very professional. We knew what we wanted when we walked in and we were shown what we wanted to see. We signed up papers and we were out of there. The delivery team took down the old bed, carted it off, put the new one in, and we were in business.

I like the fact that Sleep Number is adjustable, so I purchased a regular king size straight mattress and the base that came with it. The sales guy was nice. He showed us all the different options that are available and let us try out one of the beds to pick a number. They delivered my purchased items on time. They set it up, cleaned up after themselves. Overall it was a good purchase, good experience. Nothing bad.

Receive troubleshooting info in a timely manner. Haven't have the result yet.

I was having a few back problems and I needed a firm mattress. My husband on the other hand doesn’t like firm and wanted something more soft. For this reason, we bought a Sleep Number. My husband got the soft side and I got the firm side of the bed. We purchased the mattress, two pillows and a mattress pad. The salesperson was good and professional. However, I find the quality of their product average because my side doesn’t get firm enough. It’s already on its highest firmness but it’s not firm enough for me. I need it a lot more firmer than the one I’ve got. Nevertheless, my husband is satisfied with his side.

Please help. Our bed order that was placed on 5/11 hasn't been processed yet. :( We thought it got processed and were waiting for home delivery which was estimated to be 2-3 week from the time we placed the order. SHIPPING INFORMATION Joe **. But on a separate note, your chat customer service is great!!

Their sales lady did a good job. She gave us all the information we wanted and let us look around. Then I got Sleep Number's mattress and the base and the delivery team were very quick. I like the bed. It's very nice to have an adjustable bed like that. Overall, the people from Sleep Number are very courteous and professional.

My brother and my mom both highly recommended Sleep Number because they both have Sleep Number beds and so I also purchased my own Sleep Number mattress with two pillows. Brandon, who I primarily worked with, was very helpful when I was there. There was another sales associate who also helped me out as well. The delivery team was very efficient, down and to-the-point. They asked if they needed to explain the remote, and when I said no, they were in and out in less than 30 minutes. It was quick. I also highly doubt I'll have issues with the quality. It's guaranteed to last 20 years. My mom had hers since 2008 and hers is just as good as the day she got it.

Online representation was helpful and professional.

My wife wanted to try something new. We both exercise strenuously and we weren’t getting restoration from our previous mattress. So she’s the one that pushed it and said, “Let’s get something different.” When the Sleep Number bed was put together, we were a little skeptical because it looks very simple. It looks like an air mattress. But once we utilized it, we realized how well-built and durable it is. Since day one, we’ve experienced nothing but positive feedback. It’s a great product that definitely restores sleep. I didn’t have that with my previous conventional mattress.

I have now purchase my second Sleep Number bed. If you have aches and pains, sleeping on a Sleep Number bed makes it so much more comfortable. One night I may desire a firm mattress and the next a softer mattress depending on what I have been doing all day. That is why I find a Sleep Number bed to be perfect because as a woman I can never make up my mind how soft or how firm I want my number to be for the night.

We have the Sleep Number bed with mattress and the box. I used to have back problems and now it's incredible since using the bed. Also, I couldn't find a mattress that wouldn't over time, give out where I'd end up sleeping in a dip -- where the mattress would give out. I sit on the Sleep Number bed and I don't sag. I love it. We knew that if we invested in this bed, it would be forever, in a sense. As for their staff, the sales people taught us how to use the bed and do the numbers. The delivery crew put the bed together and showed us how to use it. They were in and out. The quality of the product and the experience were great. I'm happy that we bought the bed.

I previously purchased a Sleep Number bed in 2007 and was completely satisfied with the product. I decided to upgrade to a Flex Top King i10, I couldn't be happier. Suffice it to say this is a great product especially if you have back problems.

We've always had a Sleep Number bed for the last 20-something years. I needed to have an adjustable bed because of my back, so we ended up going back to Sleep Number because that's what we like. We bought a full bed about three or four months ago. Their sales professionals were great. The girl that spoke to us was good and she explained the different options that we had, what we needed, what we could do, and the pricing. We scheduled delivery the same day. The delivery team hardly spoke English and it was tough to understand them. As I didn't know what they were doing, I would ask questions and they'd look at each other thinking, "What is she talking about?" It was a little difficult but we got through it and they were alright. I love that the bed has good quality. Overall, our experience was great.

We received our bed on May 5th, 2016. First off we ordered the 11" risers so our bed would be as high as our old bed was. The delivery people told us that we would not need the risers and should return them. They said our bed will be as high as our old bed was. The delivery team left before we checked out our bed (we should have check it!). The bed was not near as high as our old bed was and they had the foot of the bed right up against the foot board which made it very hard to make the bed. We had to put up with this for two weeks before someone could come out to make the change. The first night we tried to set our bed setting the remotes did not work properly. Eventually we were able to get one remote to change the air setting and the head and foot base moved part of the time. I called customer service about the and they said they would replace the remote. We received the remote within a couple of days.

We've had our Sleep Number for three months and it's good so far. We got it because we didn't like any other mattress we had, but now we sleep better. The sales reps and the delivery team were absolutely great too.

I had hurt my back at work and it seemed like everything I slept on I woke up bent over and could barely walk. I bought two mattresses. I got rid of mine and tried two different ones and it was getting to be quite costly, not to mention the frustration with my boyfriend. I was in pain and agony and I was like, "There's got to be a better quality of life". I heard about the Sleep Number bed from a coworker, bought one, and never went back. I get up every morning standing straight up and tall. That's the best part about it.

We heard about Sleep Number, and decided to try it out. We purchased a mattress and mattress pad. The sales rep was very helpful and informative. We had the items delivered and the professionals that we interacted with were very good. They even took the old mattress and hauled it upstairs for us. It didn't take them anytime at all to set the mattress up. We are quite happy with the quality of Sleep Number. It has met all our expectations.

My husband has been sleeping better because of Sleep Number. We bought some mattress and adjustable base and pillows from them. I like the bed but I'm not too happy with the pillows, I think they're too soft.

I got the base, the I8, and mattress pads or cover from Sleep Number since I was hoping to get a better night's sleep and I'm never comfortable. Everybody was really good at Sleep Number, real friendly, and very informative. The delivery team was very fast and efficient. They showed up early, got it done and let me move on with my day. I'm still trying to get used to my Sleep Number though. Some days I feel like I'm sleeping better and some days, no. But the product is good, I haven't had any issues.

I love the Sleep Number bed and I highly recommend it. My brother had one, and he has a bad back and had back surgery. The regular beds just weren’t doing it. I also had two disks removed, and if I lie on my right side, my sciatica would start burning. With Sleep Number, I could adjust it that it doesn’t bother me. I bought it in Yonkers and the sales professional was very good and knowledgeable. He was very helpful and explained everything very well. Plus the delivery was on time. First thing in the morning, it was even better. They were very quick and professional at what they were doing. Two of my bedrooms are on the third floor, so they huffed it up there with no problem at all. So far I enjoy the bed very much. It’s the best thing I ever bought.

Having an adjustable bed that we can adjust the settings on was the reason we got a Sleep Number mattress and pillow. The lady who helped me seemed new but she was very nice. It also wasn't a pressure sale. I'm satisfied.

The previous bed my wife and I had was terrible. We have a few family members that have Sleep Number and we heard nothing but good things. We purchased a Sleep Number mattress, frame, a mattress cover and two little knee pillows. However, the pillows weren't what we were expecting because we were told they were full sized pillows. But I enjoy my Sleep Number and I can change the setting anytime I want. I started sleeping through the night again which is pretty awesome. It was a very nice transition.

I was looking for the most comfortable mattress that I could find on the market so I bought from Sleep Number. I'm satisfied with its quality as well as the base that I bought from them. Their staff was very helpful and knowledgeable. Overall, it was a very good experience with them.

We bought a Sleep Number a couple of years ago and it was a fantastic experience. We absolutely love our bed, so we decided to do the same for our teenage son and buy him a mattress. The recent purchase was not so much fantastic. The sales professional was fine and he explained the product. It was more about the customer service part when I had questions about the bed not working. Also, I should have gotten a referral from a friend, which was supposed to have been a $100 credit to my account and we never saw that. We tried to reach out to someone regarding this but we never got a phone call back. I've called customer service and I get the same runaround, so I'm not calling anymore.

The remote is not showing numbers and bed is not inflating. Ashley did a great job telling me about my available options including in home service or sending a new pump to us. She was very helpful.

I had a battery cover on my remote break this morning. I chatted with Ashley online tonight and she was most helpful. They are sending me out a replacement cover at no charge. I'm a happy customer! We love our Sleep Number Bed!!!

We've owned a Sleep Number bed before. Our overall experience with them is excellent. The sales professionals were very good, helpful and polite. Everything was what we expected and we're enjoying our bed.

We got a mattress and a platform from Sleep Number. I got them delivered and their crew was on time and explained everything to us. Everybody did their job. So far, the quality of the products are so good. We're sleeping better now that we have Sleep Number.

I purchased Sleep Number's mattress because I had a back problem and I'm very satisfied with its quality. Their staff were really good and friendly.

Although both sides of my queen bed had the same Sleep Number, after a period of time the level of the mattresses were mismatched. The customer support rep was very nice and knowledgeable and gave me the resolution I needed. Additionally I had questions about monitoring my Sleep Number over time and how to use that to improve my sleep. Lastly, they showed me how to edit out the times I was in my bed but not sleeping to have a more accurate reading of my overall sleep.

I've had neighbors that had Sleep number and they love it and they had really good reviews, so I got one and tried it out. The sales rep that I worked with was very knowledgeable. I bought the C2 bed mattress, which I had delivered. It came right when they said it was going to be here. It was what I wanted, it had an easy to use function and is easy to control.

Delivery was on time and done efficiently. I learned that I didn't need the leg set that I had purchased so I contacted service and the chat person took care of this by sending me the return label. The bed works well.

I have lower back issues and I need a good supporting mattress so I purchased a Sleep Number. It was delivered to me and they had a good delivery team. So far, I'm pleased with its quality. Everything is working as expected. The flexibility of being able to change the number and our bodies change is good. It's a great bed.

We did a bunch of research and I went into the Sleep Number store at Alderwood Mall and talked to them a little bit about it. The person in the store was super happy to answer my questions. I also read a bunch of reviews online and everyone was very courteous. The feedback that I read online also showed me the different options that I was looking at. It was great and then I ordered it online. Their sales rep told me when they were gonna be on sale. Because the bedroom we are redoing was under construction I didn't need it immediately and they were really helpful.

We were looking for a bed and my wife and I knew a neighbor that said they thought Sleep Number was good. So we thought we'd try it out. We walked into the store and somebody walked us through the different stuff and we made our choice (an adjustable base and the bed) and filled out the paperwork.Then we had the items delivered to our home.

My boyfriend had a Sleep Number so I wanted to upgrade and purchased one. I had a positive experience with their sales rep. The product is also good and I would recommend it.

I visited the Sleep Number store yesterday (Saturday, 5/21) and I was so impressed by the demonstration and level of comfort that I will definitely consider a SleepNumber mattress when it comes time to replace my current one - I definitely recommend it and shared this with all my friends when we had a get-together in the evening! I received an incentive to visit the store as part of the Smiley360 campaign.

I tried a Reverie and liked it, but when I saw the differences that Sleep Number had for the same price, I decided to give it back and get a Sleep Number instead. The salesperson was awesome and the delivery team was good. I got the mattress and the base. I love the functionality of it. However, I am having a problem with it now but I haven't contacted them yet for it. But overall, they were very professional, passionate of their product, and I'm pleased with the purchase. It was worth it.

My side keeps going down. My old bed would automatically blow back up. New bed - will not have to find control and do it manually almost every night. No response from customer service. Don't waste your money unless you like sleeping on bed frame.

My mother had her last bed for 20 years and she wanted a better one. She got a Sleep Number mattress along with the frame and the bendable parts with the lights and everything. She got a pillow too. My mother likes the bed very much. The only thing is the massage is loud. She has the bed upstairs and I can hear it downstairs. Overall, the bed is good. Keep up the good work.

I purchased a Sleep Number bed and overall, my experience with them was as good as it can be - from their staff to the quality of their product. I'd recommend them to a friend.

I had problems with my back before I bought a Sleep Number years ago. That’s the reason why I wanted to get a newer one and upgrade. Their sales reps were very nice and helpful. My credit and my wife’s credit aren’t that great, and they worked with us and got us the financing so that we could buy it. The delivery guys were in and out and they were very good. They cleaned up everything and didn’t leave a mess. I would recommend Sleep Number to anybody who has problems with their back. It's excellent quality and we love it.

Back problems were the reason why I got a Sleep Number bed. I've had this bed now for six to eight months. I didn't buy any bedding but I got a base along with the mattress. It's fine with the sales reps. No problem there. It was very good as well with the delivery team. My Sleep Number bed is fine so far. It's not helping with my back problems like I wanted it to, so obviously my mattress wasn't my problem. But it seems like a really nice bed, other than the expensive price which seems higher than it should be.

I have a lot of sleeping problems. I had a good friend who said that Sleep Number is wonderful that I got to have one so I decided to purchase it. Everything went well from the delivery to the setup of the bed. I’ve had to adjust with the bed but I'm happy with it.

My Sleep Number didn't give me the results I wanted but I don't think it was its fault. I've been sleeping very well in it and have been satisfied, but I was having some bad back pains and I think it was my old bed. My old mattress is 27 years old, so I got the Sleep Number and I thought that would immediately take care of it, but it didn't. However, it is a very comfortable bed and I'm not sorry I bought it.

My wife passed away so I needed to buy a new bed. I dealt with two sales professionals and they were very good. I had my purchase delivered and it was done in a very friendly way. I've nothing but good things to say. The whole experience blew me away.

My most recent negative experience with you (as there have been so many!): Sleep Number mails me a voucher for $150 in free bedding as an apology. Only problem is that when I went into a Sleep Number store to redeem it, I was charged THE FULL AMOUNT for the product AFTER I left the store. My sales receipt shows that I should have been charged $4.76 and that amount is what I signed for. My bank account, however, had the full amount deducted from it. So tell me, how can a company LEGALLY charge you for a purchase that you did not approve and/or sign for? This company truly has major issues with their customer service and integrity. I have zero positive experiences to speak of.

Wear and tear happens in all products. I love my Sleep Number bed but noted that it seemed to not be supporting our weight. I noted the rails were broken after 8 years and quickly contacted Sleep Number. They were very professional and will be sending me the replacement set. Thank you!!!

We've had a king size Sleep Number since 2003 and we changed to twins. The sales rep was very knowledgeable and helpful and things went very well. The deliverers came when they said they'd be here and they set them up. It didn't take them very long. The one thing that did happen was we bought different beds. My husband got one that had more cushion on it and they didn't point out to us that they would be different heights. So we have a papa bear bed and a mama bear bed. That might have changed what I would have gotten, but I've gotten used to it so no problem.

My boyfriend had a queen size Sleep Number bed and I really liked it, so I bought a king size one. I got both the mattress and the box and had my boyfriend set it up since he knew how to do it. It was fairly easy. I’m pretty satisfied with the bed. Their guys have been good too. It was an excellent experience.

My previous bed was horrible but now I have Sleep Number and I love it. I bought a mattress, bedding, pillows, and sheets and I'm very happy with what I got. My interactions with the sales professional were very good and the delivery team did very well.

Fast help to order my new mattress.

The bed is sub par in our opinion because, being a young couple, we like to move and change positions and even cuddle. This bed does not allow for this to happen. Once you get into the bed and you set your sleep number, you cannot moved without changing the entire mechanics of the bed. This is because of the air chambers being adjusted to your starting position when falling asleep. What they don't tell you is that if you move or change positions, the chambers aren't going to adjust with your body. We have now suffered over 15 consecutive days of no sleep and are now having back problems due to the Sleep Number. We bought our bed in store and the buying experience was made very pleasant. We were told that Sleep Number had a 100 night period where if you are not completely satisfied with the bed it could be returned for FREE, no questioned asked.

I was talking to friends and family who had Sleep Number and they highly recommended it. I purchased a king-size bed but without the platform that raises and lowers. The saleswoman was helpful. The people who delivered the bed were friendly and extremely professional. They took my old mattress, set everything up, explained how the remote works and took us through all the steps. It was an easy experience. I love the bed. I told everyone I'd spoken to that ever since I got my Sleep Number, I sleep so much better. It's amazing and it has made a big difference. The product is good and I like it.

We've had Sleep Number for about 7 years and we recently bought the Split King 25. We did a little research online before going to the store so we pretty much had in mind what we wanted and everything went well with the purchase. I thought the delivery went well. But since we went out of town on vacation the next day, when we got back, we realized that the two sides don't line up exactly right since there's about an inch difference in between. So, we called Sleep Number about the problem and evidently they don't send maintenance people back out if there's an issue or at least that's what I was told. I think that their guarantee should cover something like that for at least a year or so.

Great working with Kyle - have loved my bed for the last ten years. Fantastic product!!

When shopping for a new mattress it became evident my husband and I weren't on the same page regarding soft or hard. Our Sleep Number bed fixed that concern. He's a 65. I'm a 75. Both of us are happy. Plus neither can tell if the other is getting in or out of the bed. No rebound!!!

Our experience with Sleep Number was okay so far. I want to have my bed elevated and either the thickness or the softness of the cushion would be fit for my body so we purchased their mattress and a pillow. Their sales reps were very good and very helpful. Their delivery team were professional and they installed it properly. So far, the quality is okay. However, when I sleep I always perspire. I don’t know if it’s the bed or me. Nevertheless, it was an excellent experience.

My husband and I weren't sleeping well. We purchased the Sleep Number in February and it's been wonderful. We love it. The sales reps were very helpful and the delivery crew was good.

The sales people seemed to know what they were talking about. They put me in the bed to see how it felt, set up some numbers and let me play with it, and explained everything to me. It was good and I liked it. At first, the Sleep Number felt like a narrow bed but we put another foam and it feels better. It takes a lot of getting used to but I already set it up to a number that I like so I have no issues. I would recommend it.

I had a similar bed years ago and it was the most comfortable bed I'd ever been on, so I decided to get a new one from Sleep Number. I got the mattress and the base as well. Working with their sales professionals was excellent. They were knowledgeable, informing about everything that was available and what was going on. I was very happy and pleased with the experience. I had the items delivered and set up in my home. The delivery guy was really good. He's experienced. He knew what was going on and he was very supportive of the product. I like the product's quality and I've enjoyed the whole experience. I'm sleeping better than I have in many years.

Sleep Number is a great bed. I got a mattress and the bedding, which was around $8,000. It was a huge expense but I'm only doing it once every 30 years, so it's not a problem. The sales professionals and delivery crew were great. I knew the group of guys who started to develop the bed and helped them with the prototype on the pump, so I go way back with Sleep Number.

A friend of ours had a Sleep Number bed and they said it was super comfortable. I like the ability to lift it up because I have acid reflux, so I need that little bit of an incline. They had a great sale. We went in and talked to the guy. The sales rep was awesome. He did a good job of describing all the benefits of the mattress, all the cool things about it, and what you could do with it. He measured our Sleep Number and showed us the other products. He was awesome and did a good job. He didn't do high-pressure selling, but just explained the differences and let me make up my own mind. I ordered sheets along with the bed. The delivery crew, two young guys, were very nice.

My wife passed away so I needed to buy a new bed. I dealt with two sales professionals and they were very good. I had my purchase delivered and it was done in a very friendly way. I've nothing but good things to say. The whole experience blew me away.

We're super satisfied with the Sleep Number bed. The sale was excellent, but the people who brought the bed were not professional. When they brought the bed, it was not up to standard with the quality of the bed. They had us figure it out all the time. I even asked them because they were so rude, and they said they don’t work directly with Sleep Number. They are like an independent contractor. Everything was top notch, except for them.

I really wanted sleep and was tired of hurting whenever I get up. My chiropractor recommended Sleep Number to be the best bed. It is my first Sleep Number and we went big. Everybody I dealt with was great. Since having the bed, I don't hurt in the morning when I get up. The only thing we use is the number and the adjusting, so we sit to watch TV. It also has all kinds of extra features like monitoring the sleep but I haven't got into it. I love the Sleep Number. Best bed ever. I can't believe I held out so long.

Our Sleep Number has got to be the most expensive bed we've ever owned, and it's not that satisfactory. It's complicated to operate it. It's more trouble than a bed, it's worse. I was happy with the bed we had before. The sales professional was all right but I didn't find their people very accommodating. They wouldn't tell me what they were gonna do. They call and say two weeks, then say, "We'll be there in such and such time", and that's not the best customer relations. They scheduled the delivery and I had to work around it. They didn't ask me what time I wanted it. They just told me they were coming.

I would like to thank Adrian today for his help. He was so helpful. My husband and I moved and I wanted to be sure that our info was up to date. We absolutely love our Sleep Number beds (We have 3)! We would never go back to any other mattress. Thanks Sleep Number for your great service and wonderful beds!

We were sick and tired of purchasing regular beds and being disappointed with them. We got a Sleep Number bed and so far we like it. We have it for about four months now and we are pleased with it. When we bought the bed, the arrangement and delivery worked on time. The people followed through anything they said. The experience was very easy. I’d recommend Sleep Number.

Customer service was great and was able to get a boomerang pillow for my pregnancy as I struggle with getting comfortable at night so hoping this helps. Only downfall is no pillow case was available to protect the pillow but was able to find one at Walmart for cheap so I hope it fits okay.

My wife and I decided to purchase a Sleep Number because she wanted a real soft pillow top and I wanted something firmer, and it's funny since she thought I was going with something cheaper and I said it was real and I just want my type of bed. So we both decided to get what we wanted and it worked out good. They were able to get us a mattress that's firmer on my side and softer for hers and we also bought the bed box. The sales professional we dealt with was really nice and did a good job. He was filling in at our local Sleep Number store when we went there in October and we ended up going back to his home store which is 30 minutes away when we made the purchase in March or April.

We were trying to find something more comfortable to sleep and we got the adjustable base and the bedding from Sleep Number. Their sales professional were knowledgeable and very pleasant. The delivery team was also great. So far, we've been happy with Sleep Number. Everything's been fine. It's just been good sleep.

My husband and I had been thinking about Sleep Number for a very long time but it was a little expensive. However, I had some tests done and we found out that I had really bad arthritis, bad discs in my back and four in my neck. I was having a hard time sleeping and I wound up every night sleeping in a lounge chair. It was awful. We decided that we had to do something, so we went and bought it. Now I sleep all night long in my bed, not roaming around through the night. I'm very happy with it and so is my husband. It's wonderful and I'm glad we made the plunge.

I bought a P5 from Sleep Number. Their sales professionals are extremely knowledgeable. They explained all the differences between the models. They did the pressure point test and did a different test on the pillow fitting. They also went one day and they took out the notes and everything from our visit. Then, they went back the next day and they knew exactly what we wanted – what we discussed the prior day. It was great. Moreover, our experience with the delivery team was easy. They showed up within the timeframe and they called ahead of time. It took about 30 minutes for them to explain everything to me. The bed is great. I haven't slept better in my life. The people are friendly, interactive and timely.

From the first week I had this bed it has been a big disappointment. After nearly 1 year it remains to be one. Customer service is terrible. Never waste $ on SleepIQ. If I am not aware of a sleepless night throughout the night it is certainly not changing with a inaccurate report from SleepIQ. Max from live chat don't feel like you helped me one bit.

I used the chat process to get information on my 11 years old bed and how to replace the remote/pod. It arrived in just a couple of days. I love my Sleep Number and it will be good to get back to where I can tell people what my number is. :)

I love the quality of the Sleep Number bed. We camp and I don’t have a Sleep Number at the camper, so I notice the difference when I'm not in the bed. I have sleep issues and we keep the bed slightly elevated (the legs and the upper body), and it's helped with my shoulder pain and my hip issues. However, my app is no longer working, so it's not finding my bed. They updated their app and I haven't had the time to call. I wish they had more hours where they're available.

Sleep Number was recommended by a friend and it’s a really good bed. My wife also decided to purchase their pillows and bedding. Their sales rep was very friendly. He explained everything really well. We love the bed and everything was good. We sleep better throughout the night.

We were in need of a new bed, so we went in, tested the Sleep Number out, and thought it would be a good idea to purchase it because my wife likes a soft bed and I like it a little bit more firmer. The sales guy showed us a couple of different models and told us the differences between them. He aided in the purchase a little bit but he didn't sway us one way or another. The delivery guys were awesome. They came in and had the thing set up in under 20 minutes. They showed up on time, gave me a phone call when they were gonna be there, and they had the old one out in no time. But I wish Sleep Number told us that it was breaking down as simple as what it does because I probably would've got a king size. I assumed it was something traditional and not like Lego pieces that was put together. Had I known that, we probably would've got a king size.

We had been thinking about getting another bed for quite a while and my husband's mom had purchased a Sleep Number so we ended up deciding that that was probably going to be the bed that we wanted to get. So, we went to the store just to try it out and see how we felt about it. And then, because it had the ability to recline and bend, which is what I liked about it, we ended up getting it. The guy who sold us our Sleep Number bed was very knowledgeable about the bed. But it was almost as though I didn't even exist like he was telling it to my man and he kept referring to my man. Sleep Number should make sure that their sales people don't just assume that the man makes all the decisions and that he should be referred to at all costs.

I couldn’t make up my mind because I have back issues. Sometimes I need a firmer mattress and sometimes I need something with soft cushioning. Sleep Number has it all and that really got to me. Their sales rep was very nice. I went to bed with Dad and I took my time. It was nice to have people like Karen, and they did their job the way they were supposed to do it. However, I got kicked off on my phone for the Sleep Number’s sign in thing and I forgot my password, so I reset my password and then it's like a day behind. I don’t understand what's going on with it. But overall, I'm enjoying it.

I saw the commercials and then I went in and checked the Sleep Number out. The rep was real good and knowledgeable and gave me all the information. I sat and tested the bed. I purchased the basic queen size bed and I’m enjoying it. It was a very good experience.

My wife and I couldn't agree on one specific firmness of the bed, so we went with a Sleep Number. We also purchased some of the cooling system pad and the stain-resistant pad. Scott was a great guy to work with and was very helpful. He was straightforward and honest and told us what the price would be. We love the bed. It's an overall good product and I'd recommend it.

A few of my family members have Sleep Number and they all love it. The delivery team was very careful, on-time and courteous. They went over the features of the bed with me. I enjoy my Sleep Number and I haven’t had any problems. So far, my mattress has been good and I love the quality.

Sleep Number was my wife's choice and it seemed to have worked out pretty good. I have no problem at all yet with the products we purchased. All working out well. I'd highly recommend Sleep Number. We enjoyed our conversation with the sales rep and the delivery team was very good.

I had a Sleep Number bed with my husband and I had it for 10 years. Then we got divorced so I decided to buy myself a new one. I kept the base and so I just got a new mattress for it. The sales reps didn’t try to upsell me because I knew which one I wanted. My experience with the delivery team was amazing because they were so quick. It was ridiculous how fast they put the thing together.

I got a Sleep Number because of being able to change the different settings on the same bed. I also bought pillows and one of the stain-proof covers. We went to different stores, and all of the sales reps were good. They provided good information and helped us out. The people who delivered the bed put the bed in quickly and answered any questions I had. I've enjoyed my Sleep Number.

Ashley was very helpful and informative. She apparently found my account right away and told when I bought the bed and when I replaced the remote last. I think I will be buying a new pump w/ electronic remote.

I like the idea of a Sleep Number bed. The technology and concept are good. The saleslady who helped me was knowledgeable and very courteous. She did a fine job presenting the bed. The experience with Sleep Number has been all very positive. They would probably be my top pick when we replace another mattress in the house.

Ashley and Ben were very helpful. Thank you.

Chat lady was very helpful in immediately placing an order for the parts I needed.

We had a Sleep Number for 20 years and have enjoyed it that well, so we got another one and we like it a lot. When I went on the website, we looked in to see what was available and the closest thing we wanted was the model that was discontinued, so we talked to a guy at the 800 number and he said we can put that in. The only problem we had with it was we were having it shipped to our cottage in North Carolina and they were supposed to take three weeks and then another week for delivery and we weren't going to be over there again for several weeks.