Sleep Number Reviews

I was never informed by the salesman that the adjustable base was not part of the 30-day home trial. They said they would take back the top of the bed, but I would have to keep the base (which was the most expensive part of the bed). I have had 2 back surgeries and this is the worst bed I have ever slept on in my life. The floor is more comfortable. They sent a couple of products to make it better, but it did not. I would also have to pay them an additional $200 to pick up the top of the bed. I would still be stuck with the base and would only get back less than a third of what I paid for the bed. I was told by customer service that they would let the district manager know so they could do more training with the salesman. How does this help me? Then, I would still have to go purchase another bed. I will not ever recommend this company to anyone due to the dishonest and misleading practices. The salesman should have been upfront and honest and I could have made a more informed decision on my purchase. They advertise 30-day in-home trial.

The Sleep Number p5 bed took 2 weeks to arrive and was delivered in 3 small shipping boxes. It took the delivery men 10 minutes to set it up. Seeing that shocked us. The first night, we didn't get any quality sleep. We have tried numerous settings and nothing helps. The bed sits so low it looks like a toddler bed. It is basically made of an air mattress, a few pieces of foam and a plastic base. Our salesman lied about how much we would be out if we didn't like it. It was $200 for delivery and that was supposed to be what we would be out total.

We've purchased 3 Sleep Number beds and love them all (just changed sizes over the years). I'm writing about a King bed purchased in 2000. Today, we discovered mildew/mold on our air bladders & foam. I called the company and they are sending out new air bladders and foam at no charge to us! In 2005, the company developed a treatment that prevents this problem from happening. We experience the same level of support from the company when ordering these beds. They have been wonderful for both my husband and I as we both have back problems. We are delighted to have these beds!

I am not defending them, but they did respond quickly and sent a replacement Sleep Number bed to try and solve our problems. But the lack of in-home service could save us consumers lots of stress. However, the replacement mattress cover has a flaw in its construction that would save them lots of money and cut the cost for us. CS was very accommodating. We are still sorry we purchased it. They need a consumer council where we can tell them about our problems.

Sleep number is the worst company to deal with ever! I tried the bed, didn't like it. No problem, I have 30 days to return it, no questions asked. I called the place I got it from and listened to 15 minutes of excuses as to why it was my fault the bed was not comfortable. When I finally said to come get this bed and bring my old one back, they said they didn't keep the old one. I was specifically told that the old bed would be returned! That is one of the major reasons I got this bed. I am telling all of my friends in person, on Facebook, strangers I meet on the street, everyone to stay away from these crooks.

I did contact the store on several occasions telling them I had difficulty finding my number and not sleeping well. They advised to give it time and the correct way to find the setting. Due to my own misunderstanding of the trial period, I waited too long to return the bed. I contacted customer services and told them how uncomfortable the bed is and that the mattress cover was bunching up after only a few months. They went over things to make us more comfortable and sent a new cover and a new pad. What really upsets me is that we have to take the entire bed apart to put on this new cover that I think will just bunch up again. They have no in-home service after the sale. We are both disabled with back problems and we have to install it?

I have had my bed since 1998, so 14 years. I have Fibromyalgia, 4 ruptured discs in my neck and serious lumbar problems as well. I have nothing but good things to say about this bed. It has been the main reason I can sleep at night without waking up in extreme pain. So today, I called the company due to a slow leak in the air of bed. I immediately reached someone with a solution to find the problem, plus an offer to send me caps to test the bed at no charge. I am hoping to buy a new Select Comfort bed soon.

Within four years of owning the Sleep Number bed, the LCD screens on the controllers failed and cannot be read. We were told the replacement for the devices was not available. One air chamber does not maintain pressure throughout the night. When I tried to contact customer support, the automated process said they were closed even though I called during their operating hours posted on the website.

We bought the bed with a remote and a tech set it up for us in 2006. Immediately, I noted that it was merely two air mattresses with some foam over the top. The first big problem I noted was my husband and I were on really different numbers. So, since his side was softer, I kept sliding down towards him all night. After years of this, there was a permanent dip in the middle and when we contacted the company, we were told that they knew this would happen and they wanted us to purchase a "shelf" to correct it. My hubby stuffed the middle with an old comforter and sheets to even up the bed. The remote only works intermittently and I no longer sleep well on it.

I had the P4 mattess and really liked it. However, I switched from a full to a queen bed and so I bought the C4 bed in August 2011 for my queen. It was so bad I returned it and got an upgrade to the one I had before, the P4. It is not the same bed. The bed is advertised with an 11" height. Mine is barely 9". The SC tech said you do not measure the side of the bed, you measure in the middle. What a load of crap. How do you measure a bed in the middle? Anyway, I have had the bed almost 1 year and have not had one night of good sleep on it. I wake up stiff. I can hardly walk. My lower back and hips hurt constantly. No matter what number I put it on, I feel like I am sleeping on a hard, uncomfortable air mattress.

We recently moved and when putting our bed back together, we found that we misplaced the remote to inflate the bed. After looking for the remote, we finally called the company to see what we could do to inflate the bed since without the remote, the bed is useless. We were told we had to buy a new remote and with tax and shipping, it would be $86.00. With no other recourse, we ordered the remote and within the next couple of days, we found the old remote on the same day the new remote arrived two day UPS that took three days. When I called to ask to return the new remote, I was told Sleep Number will not accept the remote and be thankful now that both my wife and I have our own personal remotes. I will never do business with this company again and will never recommend this company to anyone.

It's one of those situations that is too complicated to list all the confusion. Let's just say that I wish I had come to ** first to avoid all the problems. We tried to upgrade from queen to king and that's when all the problems started. We were putting another $1,000 or so into their pocket and everything got screwed up. We put the order on hold (out of town for a death in the family) and they shipped it immediately. We asked that the sheets ordered with the bed be cancelled since we bought the sheets at the retail outlet; instead, they shipped the sheets and charged us twice. We spent hours on the phone with customer service covering their mistakes and were offered nothing in return. And that's only part of it. We found www.consumersaffairs.com and saw that out of 704 reviews that they only got less than 2 stars. Then, we cancelled the whole order and are hoping for a refund in 21 days. Let's hope that we get our refund. I see that we will probably spend another few hours on the phone handling that one.

I purchased a Sleep Number Twin Bed in May 2012. The bed arrived in boxes and was put together by a tech. There is no mattress per se, just an air bed surrounded by a foam zippered in, with foam on top and placed on plastic. A glorified air bed for $949.98 plus shipping of $169.99. I exercised my right to return and they will charge me $199.99 for someone to pick it up or I can break it down for 3 prepaid labels of $29.99 each. They keep the first shipping and charge again for the return shipping. I believe this is outrageous. The salesman said it will cost me $200 to return. I will lose hundreds of dollars for an air bed. Don't get caught in the hype, it is bogus.

I was high pressured into purchasing a single chamber queen bed with all the fixings. It took almost a month to get the bed. The cover that goes over the base continuously comes off so the mattress slides all over the place. I have yet, after 2 years, found a number where I do not wake up with some part of my anatomy asleep. The bed does sag in the middle. If you want a bed like this, go to K-Mart and for $99.00, you have it. I spent $1,500.00 for a bed I despise.

I purchased my Flex Fit Adjustable Sleep Number queen size bed at a very costly price two years ago. I guess it's way more cash because I can sit up to watch TV or adjust it to raise my feet if I'm tired. It's now paid for and it's not working appropriately. The end rail fell off and I can't fix it. I have back problems and can't lift much. The center of the bed caves in, so I feel like I'm sleeping in a hole. I sleep alone and I just can't believe that it would give me problems so soon. This is so overpriced and after a while, the bed is no longer comfortable. What a total rip off! There has to be a better way to maintain this bed for a longer period of time. By the way, when I purchased the bed, I was promised a free pillow and sheets. However, when I returned for it, because they didn't have any at the time, they totally had no idea what I was asking for. How conveniently that they don't remember. Not the best customer service support.

No one helped deliver the bed. It was dropped off and I am disabled, female and age 60. Finally, a friend put it together. It worked great for 8 months, then the end rail started falling out when I raise the headboard, all the time. After that, there was no more compression in the air mattress and I sleep in a deep hole. I still haven't paid the damn thing off. No one is able to fix it. I am stuck paying off a defective and expensive bed.

I bought a queen size Sleep Number bed 6 years ago. I didn't like it from the beginning but called after 30 days, too late to return it, maybe 1 week after I couldn't get comfortable. Well, I spent $1800 on this bed. Anyway, I put up with it because it was a lot of money to throw away and now I am out of a bed. It started to deflate on one side, then the other side and the chamber didn't work on one side. We called. It would cost us $200 to fix it. We didn't think we should have to pay for something like this after 6 years and $1800. That's not counting the chamber that pumps it up. Guess what? I don't have a bed at the moment. We have to go out and buy one. I am with every angry person who bought a Sleep Number bed right now. I don't have money for an attorney, would like to join a class action suit if there is one.

Sleep number adjustable queen with mattress foam top - On April 26, I purchased the bed from Hulen Mall in Fort Worth, Texas. They will call you in a week to deliver the bed. I got a call in three days confirming the sale and will get a call in a couple of days to schedule delivery. I got three calls starting in two weeks. I was told that I can't look that up without the RMA number. Since I retired from a health care service industry, I asked if it could be looked up another way. I was told they would call me back when they are coming my way.

I brought a Sleep Number bed and the finance process was also explained. Well, I sold my old bed based on the date the email said that the bed would arrive. Well, I didn't get it as told, so I called customer service. They told me to get my old bed back, but they couldn't help because I didn’t talk to a person - but I did several times. Customer service sucks! Then, I got my bed and made two payments on the bed and there’s nothing on the bill as agreed. There are more payments and crazy fees! I will pay this bed off ASAP and never do business with them again!

It feels like I am on an inflatable bed that you camp with! I got a queen and the sales person insisted I get a pillow top. Well if the bed feels so good, then why do you need a pillow top other than making more of a cushion to lay on? The queen in a split bladder and I am tossing and rolling all night and so is my wife. The first night I slept on the bed, we both had sore backs. We would not recommend this to our worst enemies.

We talked my mom and dad into buying the Sleep Number bed. They sold them two sets of sheets. They only had them about a year and it was like the material had a defect. When you pulled it to put on the edge, it just tore in half. I told them to take the sheets into the location in Amarillo where they bought the bed. They took both sets in and the gentleman got new sheets for them and then said, "I have to call my manager." The manager said, "I am sorry. There is a 6-month guarantee on the sheets." The bed, both sheet sets, mattress pad cover and something else they talked them into getting and putting on the bed because my mom sweats so bad, cost them a fortune. I will not be telling anyone to buy a Sleep Number bed again. I am very disappointed that this happened. I cannot imagine two sets of sheets that are only washed once every two weeks for the last year to tear in half like paper unless it was defective.

Sleep Number Bed - The bed has been perfect for 5 years. It stays inflated to the set number. I have never had a problem with it.

We bought this bed in 1999. We have the "my side, your side controls". One side started to get lumpy. Broken chambers, I was told. I took the zippered top off and under the pad, I found mold. I called 18004727185 and was informed that as of 2005, the mattresses are now treated to stop the growth of the mold. Select Comfort will send out the two sides and the pad that goes on the top of the mattresses for no charge. I did not expect that.

I purchased the bed for my husband three years ago, and we have nothing but problems with the bed, from the remote to the framework in general. My biggest complaint is there is no customer service when there are problems. I was told by an employee to go get my neighbor to help me. I am 75 years old and unable to get down on the floor to see or repair the problem. Needless to say, I was very angry. The bottom line is, after just three years, I have thrown the bed into the junk pile. The last thing to happen was the plastic panels that were replaced. I paid for it, and it was installed by an outside contractor from The Sleep Number Company. They were not installed properly, and the bed collapsed during the night. My husband is a heavy man and disabled, but he is within the total weight level.

We purchased a Sleep Number Bed P5 King Set measuring 11" deep for $2,400.00. Two weeks later, we received what was supposed to be the P5 but instead was an 81/2" - 9" deep mattress. We made several calls to Tom **, salesman, Mark **, and Dorine. We were sent a "kit" containing an egg crate-looking pad, about an 1" thick in places. It is like sleeping on an air mattress with a pad from a discount store. No one has offered to send the correct mattress out to us, and they refuse to pick up the mattress before 30 days. Our backs and shoulders are painful. This is an awful bed. This is outright fraud (bait and switch). They want to charge us to pick it up! Unbelievable.

We purchased our Select Comfort bed about 12 years ago and I have not had a great night's sleep since. The only time I get a decent sleep in this bed is if my husband is away for the night. In that case, I set both sides the same and I am able to sleep without fighting not to roll onto his side. This bed is like sleeping on a water bed. You will roll toward your partner if they out weigh you, even if both sides are set the same. I like my side firmer than my husband does and it's like perching on a hill. I have to do a balancing act just to stay on my side. I wake up most mornings with a backache and a headache. This was not a cheap purchase and we just have not had the money to replace this mattress or it would have been at the dump years ago! Also, this bed makes us sweat! I have told anyone I have talked to who have voiced an interest in this bed to buy something else.

Sleep Number - I was so happy to try this bed. They told me it would help my back; it did not. It would not hold air. It was one thing after another. So, I called and asked them to come and get their bed, only to find out it would cost me $400 for them to take it. So all I have to say about this is, do not get this bed.

I had a problem with my remote not working properly and first person I talked to was not helpful. But with a little persistence, I was able to get someone to help me, and they replaced the remote at no charge. We have been extremely happy with our Select Comfort beds.

P5 Easter King - We swapped air chambers that zipped together to remove foam. Air chambers read 100 and was sagging, pushed remote it on 25. I had the bed for 35 days. I called for refund and was told I will be charged $199.95 for return fee, extra for defective fee in home 30-day trial. The delivery fee is $168.95. Lots of problems with this junk. Run. This is expensive junk. Fair warning, don't try or buy. Please read on about 2-year warranty also, not 20 years. Read on about this junk. You don't want this! A junk bought in Alabama.

Sleep Number (Select Comfort Corp) needs some major help. Our order was bungled every step of the way. We visited a Sleep Number company store because the spouse and I like different mattress firmness. But I also toss and turn a lot which can be tough to tolerate, so we also wanted to buy two twins and put them side-by-side. The salesman told us that would be an expensive solution and calculated how much we would save by sticking with a king. What a mistake. Don't buy this brand if you are easily awakened by your spouse's movements.

Arbitrarily re-sets to a rock hard setting during the night - We purchased our Sleep Number bed about 3 years ago and for about 2 years, it was OK. Now over the past year, we have been having problems with it, but of course, it is not under warranty and the store where we bought it said to contact the company. But we haven't had much luck contacting them either. We are going to start shopping for a new mattress this weekend and get rid of the Sleep Number bed. If I had to do it over, I would never have purchased this bed and I would not recommend it. I expect to get more than 2-3 years out of a mattress.

I have purchased 3 of these beds - one for myself, for a friend and her husband (who both have back issues) and my daughter and son-in-law (who has a back problem). Mine is the oldest, 4 years (queen dual). My daughter's (king) had a problem with pump. She called and returned the pump and a new one was sent at no charge. The third (king) has had no problems at all. Everyone loves this bed! These beds are great.

I bought my Sleep Number bed in 1997, long before they were called that. Before that, I used to sleep three hours/night and wake up unable to stand up straight. I took a risk buying this bed based on a fellow nurse's positive response. For me, it turned out to be a godsend. I told everyone I knew that I would take a mortgage out on this bed as it truly saved my life. Over time, it developed a slow leak on one side and I would have to inflate it maybe once every two weeks.

There is a lot of movement with this bed and I find myself rolling to the middle. I have awaken with a headache every morning since I've had it. I've tried different Sleep Numbers, different pillows, and the bed just isn't for me. When I called to return it, they told me there will be a $199 pick up charge or else they would send me a return slip for $29.99 and I could pack it up myself - no boxes provided. I opted for the $199 just to get it out of here. It was $169 to have it set up. So I'm out $368 just to have the privilege of sleeping on an air mattress for a month, not to mention the month long of headaches and the two days I had to stay and wait for the set up/take down people.

We caved to the sales presentations, commercials, and misinformed good reviews and bought a p6 with adjustable base in February of this year. We are now going to have to buy another mattress while still paying for this fiasco. Sleeping on this bed is literally painful. I have had $200 mattresses that were significantly more comfortable. Since the hucksters at Sleep Number already have our money, they have been of absolutely no assistance whatsoever. The warranty is useless. This mattress is of exceedingly poor construction and has both my wife and I waking up in pain every morning.

We purchased our Sleep Number bed and mattress base in 1997 and have used them without a problem for 15 years. Our bed does not deflate, leak, sag, or show any indication of wear. The mattress base works perfectly in a standard $20 mattress frame. I have severe back issues (spinal surgery in 1991) and haven't found a better bed for my situation despite spending many nights on "premium" mattresses while vacationing or visiting friends.

I have been dissatisfied ever since we purchased this bed in 2010. It was supposed to help my husband who has had three back surgeries. Now, I have constant back pain. I've adjusted and I've brought a new thicker pad, but nothing works. The bed is lopsided and seems to deflate. I went on vacation and slept like a baby and had no back pain in the morning and could walk throughout the day. Back at home, I can only walk or stand for short periods because of the constant pain. My husband just returned from travel and said he slept great on a Simmons Beautyrest. We finally have just purchased another mattress.

I was told and they had an ad in the newspaper, "no finance charges or fees or interest". I paid $1200 initially and signed to pay the $3000 additional charges in a year without fees or charges. I paid the $3000 off after delivery.and soon started receiving bills from a bank, GE of Orlando. I called the bank on two different occasions and was disconnected both times without explanation. I went to the store where I made the purchase and was told by the salesman who sold it that he had made calls and he told me not to worry, they owed me a credit, not me owing them. The bills continued from the bank w/ late charges.

I went to a Sleep Number store here in San Antonio and purchased a bed. I spent almost $2000. I didn't finance it; I bought it. I was told two weeks, since it had to be made. Three days later, they called to set up delivery. It was going to be on Wednesday, 4/18/12. They said they would call me later in the afternoon to schedule a time. They never called. I had asked for a Tuesday delivery day because I was off. There was not a Tuesday date available for at least 8 weeks (seems that they are not in the San Antonio area very often). I called the store and they gave me a number for customer service. They were so willing to just cancel the order than deal with it.

The Sleep Number bed is the worst piece of garbage I ever purchased and I would gladly recommend it to my worst enemies and Hitler. We purchased two twin mattresses about three years ago--one failed one and a half years ago. So as we were on warranty, we were told how to check what was wrong by phone--not a simple process.

Your beds suck **. I bought a Sleep Number bed for $1,200, replaced the pump once already and it still won’t hold pressure. Now, I have to work in the morning and don’t have anywhere to sleep but the floor. I would not recommend this bed to my worst enemy as it is the biggest piece of ** I’ve ever owned!

My husband and I bought a Sleep Number bed to try and improve our back pain in 2007. The first year, everything was fine and then I had to start calling customer service because the mattress was always uneven from one side to another. Customer service’s response was that I had to pay 149.00 dollars for a staff member to come to our house to check what the problem was. My answer was whether the mattress was 20 years of warranty, I did not have to pay anything and that the contract does not say anything about extra fees for changes or repairs.

Horrible company with terrible customer service! I have had a Select Comfort mattress for quite a few years. Upon ordering it, I was told that if I paid it off in 6 months, there would be no interest charges. I ended up being charged a lot of interest and was told they never said that, even though I had a witness! It was a real scam.

We purchased a recreational vehicle in February 2007 that came with a Sleep Number mattress. It has never worked. It has never held pressure. We have had it in for service on numerous occasions, and the best solution the RV service department came up with was to cap the leaking bed. Finally, a new pump was ordered, but the pump was incompatible with our mattress and a new remote was needed. We had to purchase the new remote. When the new pump was installed, the bed deflated faster than ever. We have talked to customer service and even said we would accept a pro-rata refund on the bed so we could get a real mattress. Sleep Number would not do this. So much for customer satisfaction.

The bed is less than 5 years old and was used a little. The zipper on mattress cover broke easily and the company wants nearly 200 dollars to replace the entire cover instead of repairing the zipper! The bed was nearly 1,000 dollars and has warranty for 20 yrs! What a lie. They are not helpful on the phone, and the bed is now useless.

Do not buy a Sleep Number bed. Poor product and poor aftersales support. I have had one 5 years, it never stays up. The salesperson lied to me and told me they would send out someone anytime it goes wrong, not true. The salesperson was very unpleasant. Also, we were told that the parts were covered by 100% warranty. Not true either, it is only 60% and probably this reduces as time passes. I had one set of experts come and replace the fittings and mattress once. It did still leak and now I am being asked to try to find the problem. They said if it still leaked, it was because the neighbor has one and his remote was affecting my bed.

The plastic connector between the clear plastic hose and the pump broke. I called customer service to order a replacement. I was told that the cost would be $214, which would include a new pump. The pump is working fine, but that is all they will sell. I do not need a new pump. My bed is comfortable, but I need to be able to add air periodically and cannot do so with this broken piece. I went to a Sleep Number store and was told that if something breaks on one of their beds, they have to order a new pump just as I need to do. This is theft. I will purchase another type of bed before I will pay $214 for a plastic connector, especially when I see that many other people are being charged between $150 and $200 for unneeded pumps.

Marital Sleep Solution: This Sleep Number 5000 Mattress did save us from a bed that was entirely too firm. We don't agree on the exact firmness of the mattress so that solved a marital disagreement for us but only symbolically. We cannot complain because we can make adjustments if we please.

I spent the last two hours working on my resume and cover letter to send to Sleep Number. I was also going to get up early and go there in person to talk about potential employment. Just for the heck of it, I decided to see if there were any complaints about this company. Wow, the complaint list is a mile long. Thanks to all of you, I will not waste my day tomorrow going there and I now can sleep in. They say you can make $40,000-$55,000 a year selling their mattresses. Yeah, right!

My Sleep Number bed. I bought my split king size last week, and I have not slept this good in 14 years. I have fibromyagia and scoliosis. I'm in constant pain. And my husband is 6'9" and 278 lb with constant back pains. We have had the most restful sleep we have had since our waterbed was destroyed by a ferret. But I can say I would be mad if something was wrong with it. But I only paid $200 for it. I love my bed.

I had a friend talk me into buying one of the Sleep Number beds. Worst mistake anyone could make. I had a sixteen year old Serra that slept better. Customer Service as bad as the bed itself! You ask for help and their answer is to buy more crap to correct problems. The pressure changes up and down without touching the control. Set it at whatever and the next night it could be thirty points off the original setting. Just don't buy one, period! Back pains are much worse than before we got this crappy bed.

A salesman in Florida mall told me about "trying" the sleep number bed for 30 nights free in home trial. They keep you laying on the bed in muted lighting and don't even have a desk to sit at and look over what you are signing. Read the fine print! He did not tell me I could not return the base and had to pay for shipping UPS for the comforters. I told him to cancel the UPS orders for the comforters because I did not want the bed. It is too tall for me (I am 5 ft. and have knee and hip pain) and I fell out of the bed and was on the floor for over an hour. I do not like the Split King at all. I do not like the adjustable or massage feature and both are non returnable. I plan to go to the Florida Mall tomorrow and wear t-shirts warning potential customers. I may be a great grandma but I don't want to be a victim of a company with no integrity.

We purchased a Sleep Number in May of 2011. My husband and I both have issues; his neck, my back. Hearing how amazingly wonderful the Sleep Number is, we bought one. I was not satisfied from the beginning, but my husband was. Since it was good for him, I did not push the issue. Almost immediately, my side of the bed, fully inflated, had a trough in it.

After reading everybody else's comment, it's pretty much the same. I pay $ 3500 for a mattress with a 20-year warranty. I called and told them that air pump is not working. They told me I had to pay for that. I called them a month later and told them air chamber is not working. I had to pay $200 with a $50 charge for next air delivery. It didn't get to me until second day. They would refund my money back. The customer service is the worst ever. I would never recommend this product to anybody. This company doesn't care about the consumer after purchased. Also, when I bought the bed, I was never told that I had to pay for part of the bed when they go bad. It's an expensive lesson. I'm really sorry I bought this bed.

I walked in the showroom twice before someone could attend to me. The customer service is lousy but I went again as my husband was sold on the idea of air mattress and I bought one. Then I found out little more about it and saw too many complaints. And then I found out I still had to buy six legs for the plastic module and it would cost me $140 extra. This was not mentioned at the time of purchase. I just didn't like the way the whole thing is handled so I decided to cancel and went to the shop. There they told me I have to call the customer service in Minneapolis, MN. So I did.

Great bed! My wife and I received such great service from this store. The employee Mark was amazing and was very knowledgeable about the products. My wife has serious pains in her back from our old mattress, but now with our Sleep Number mattress and adjustable base, we are pain free! Thank you Mark!

We signed up for a Sleep Number Bed (SNB) at our state fair. When we found out that if we missed a payment on the GE Capital Credit Card (that we were encouraged to put the bed on by the store manager who was at the fair), we never even activated the cards because the interest rate would magically become 29.99%. We have cards that charge us 6%! Now, SNB is having us charged for a bed we don't even own! We have called SNB and canceled the order, yet we still get these early calls from India about paying for a bed we don't even own! We have also called GE Capital and told them what was going on and they ignored us!

Something needs to be done about their business practices. All we heard when we bought it was it was good and it will last a long time with a 20-year warranty. Nothing is warranted past 2 years. They want a boat load of money for me to fix this thing. There needs to be someone to put a stop at false advertising and no fixing problems. If they were an auto company, the government would have shut them down. So why and how do they stay in business? Do not purchase their junk.

The bed is in a spare bedroom. Guests have complained since the beginning that the bed did not work. Finally, the other day, we were forced to use this bed and it will not retain firmness. The company doesn't seem to care.

Select Comfort, it's time for restitution - My 10-year old Select Comfort bed has new chambers and cover on it, but that doesn't matter because again today, my aches, pains, fatigue, headache, etc. have kept me in a recliner (no mold, thank you very much). This black mold is not just about allergies, it is about black mold. Black mold kills! I am not dead but I sure feel like hell most of the time. Thank you Select Comfort! Your bed is comfortable but not worth losing my life over or constantly sick like I am now.

Air Leak To My Queen Size Mattress: I purchase my Select Comfort Bed in 2006 and paid over $3,500.00. I have been pumping my bed up every night since 2008 in order to get the right air volume in the air tubes. The pump still works well, but the air chambers lose air during the night or during the day. There are 2 three-tube chambers in my Queen bed and they seem to keep air in them until the morning. Sometimes they don't leak and I get a really good sleep. I even turned the foam sheet pad around inside the top cover, but it seems to sag the most in the middle. Only one person being me has slept in the bed since I purchase it. Please advise.

I bought the Sleep Number Bed from Mattress Firm who no longer sells the product. Neither Mattress Firm nor Sleep Number wants to take responsibility. On one occasion, Sleep Number has agreed to send out what they call a chamber lift, which is nothing but another piece of foam. This bed is basically an air mattress with foam around it. I feel like I sleep in a hole and have developed the worst back pain to where I no longer can sleep in the bed (the only way I see to fix my situation is to stuff a lot of old blankets in the mattress to fill up the space). Everything with Sleep Number customer service is self-diagnosis, like calling the doctor telling him you are sick but never really knowing the real problem. This company and their products are terrible. Have a $4,400 lemon bed + $2,000 new bed I am buying, plus chiropractic bills over a 5 year period.

I just heard on the radio that you pulled your advertising from the Rush Limbaugh Show for his analysis of and comments about the alleged female law student (Sandra Fluke) who stated that cost of her birth control pills and/or devices should be borne by tax payers in her appearance before members of Congress. If this is true, you just lost a sale. Thanks to Rush, my wife and I were going to purchase a Select Comfort mattress, but we won't be doing that now. You need to figure out how the vast majority of U.S. citizens feel about these silly issues before you react so quickly to pacify the P.C. activists. I realize what I would have paid for one of your mattresses doesn't amount to anything for a large corporation like yours, but it’s the easiest way for the average person to make a statement.

Sounds like my experience is similar to others. We purchased a sleep # bed first of February '12. We were charge $169.99 delivery/set-up charge. Understood we had a 30 day "trial" period. From day one, both my wife and I had increased back pain from sleeping on the bed. My wife called to schedule a return but was told by the Customer Service dept. that we had to wait until the end of the 30-day period before we could schedule a return, but also proceeded to influence us to try additional fillers, pads, etc. I called back today (2/28) to again try to schedule the return and was given the same "additional" items ploy, but told them we were not interested. Long story short, they told me it would cost $199.99 for them to come and pick up the bed or we could ship it back to them ourselves (at our cost). No one at the store explained the return policy. We were under the impression that we had a 30-day trail period when In essence, it will cost us almost $400 to "try" the bed. I agree, there should be some class action suit brought against this company.

My bed is five years old. The first two years were okay but things have been going down hill since. My remote letters faded, I slid into the middle of the bed and it became very uncomfortable. I called the company and was told that the things wrong weren't under warranty and paid over $60 for a new mattress liner as mine had a tear through it. I was also sent a new remote.

Credit card in hand, I came very close to purchasing a $2099+ closeout bed from the Select Comfort website and found the manner in which this company advertises and represents its products is at best misleading. The bed in question was represented as a "closeout" and on the info page it indicated the 30-day in-home trial.

We bought a Select Comfort bed. It had to be shipped ($170.00). We tried it for three weeks. Neither my wife or I liked it. We called the company. They sent out a chamber lift and more foam. After two more weeks, we still didn't like it. We wanted to return it risk free, but we had to pay for shipping it back too (another $200). We had also bought a bed cover for it to protect the bed so the warranty would be valid ($170,00). They don't take the cover back so now I have paid out $640 for a bed we now don't have. What a crock!

My first Select Comfort Sleep Number bed was delivered on 19 November 2008. It was a king-sized sleep number bed. In August 2010, I purchased a twin-sized Sleep Number bed. Then in April 2011, I bought a second king-sized Sleep Number bed. All three beds were delivered to my home in Missoula, Montana. In the case of both of the king-sized beds, I paid the additional charge to have the beds assembled by Select Comfort employees.

Select Comfort - The king size bed I purchased is losing air within one hour of taking it to 95 and causing me a great deal of pain. I should have bought a hammock. I would have been more comfortable. The company does not have any service representatives to come out to your home to correct the problem. You are entirely on your own with no assistance.

They promise a "30 Day Sleep Test," complete money back, etc, and push the (supposedly) Limited Model for $2500 in King, much less cost than others. But then a small sign at checkout says the Limited is store credit only, so people buy the Limited, thinking they have a money back guarantee. But then, if they don't like it, their only choice is to pay much more for an upgraded model!

In September, I received my dual king size Sleep Number bed. It has been nothing but problems since. I contacted the company because the beds slide off the base. I bought this bed since my husband and myself have back pain. It has caused worse issues since the mattress slides and feels like your falling. The company tells me this type of bed cannot be exchanged. I'd like know how I can get my money refunded. I also have sent the company pictures of this. They had many reasons why this may happen. I did all I can to try to fix the problem but got nowhere.

I am completely dissatisfied with the Sleep Number bed. It is the most uncomfortable bed. I wake up with more pain than when I went to bed and I found black mold inside the bed. The company replaced the parts that had the mold. I think they should have replaced everything and tested the mold to see what type of mold they were seeing. I am allergic to mold and I know that is not easy to get rid of.

My complaint is similar to numerous ones which I have read regarding sleep number bed I have owned for 2 years. I have expenses relating to upper and lower back pain resulting in inflamed tendons and joints and extremely frustrated at expenses resulting from massage and chiropractor. I spent $ 1,300 on my bed. Given the amount of other consumers have paid and wasted, I suppose my loss is not bad. Nevertheless, I am determined in getting a full refund for this bed, no matter how long it takes. Please contact me at ** if you will join me in. My goal is to have more leverage than on my own. Serious inquiries only, no time wasters please. Please reply asap. Feb 14, 2012 - Without feedback, I will initiate a suit on my own. I am based in Florida. Notice to Attorneys: You may contact me.

I am so upset with the Sleep Number bed. Their product is poorly manufactured and the company service is horrible. My bed worked well for the first 2 years, but started having problems after. I contacted the company thinking that my warranty would cover the issue. Surprisingly, they told me that they will not send out a service technician and that I have to work on it myself but that they would be generous enough in guiding me through the process. Let me tell you what a nightmare that was. I gave up and ended up hanging the phone on them. I am so disgusted with them.

I purchased a brand new Sleep Number queen bed in 2005 or 2006 and within two years time, the display on the remotes began to fade. While it didn't initially effect the performance of the bed, I was unable to see what I was adjusting the inflation to. About a year after that, the display disappeared altogether. I called customer service knowing the bed came with a warranty and was promptly told that the warranty is for the bed (not the remotes and pump); however, they'd be happy to send a replacement at a pro-rated cost. After spending nearly $5,000 for this bed, I certainly wasn't about to put more money into it. Just this weekend, the pump has now died all together and the bed is slowly deflating. Needless to say, the bed is not absolutely useless. There is no sense wasting my time calling their customer service again. They're not about to provide any sort of customer service other than to request an even high prorated amount now for a replacement pump and controllers. Consumers beware. Don't by a Sleep Number!

I have been in possession of a sleep number bed for less than one year and have had nothing but problems with this bed holding air. I am on my fourth pump and 2nd bladder on the side that deflates to zero every single night. I have done everything asked of me to figure out what the problem is with this bed.

I have two of these beds. I was happy for about a year with the first one. Then it began to deflate. First in a week’s time and then overnight. The company response was useless. So each night before bed I need to fill the mattress before going to sleep. And in the morning, the bed has lost about 15 numbers from deflation. And it goes. I have sent $4500 on these two mattresses and feel like I was ripped off. No solution other than to move on. But if a class action starts up I want to be the first signature.

After owning this bed for less than a year it rapidly lost air on one side. After using the owner’s manual and talking to a customer service rep, I did everything to troubleshoot but to no avail. I had hoped they would send a tech to rectify the matter but was told that they don't do that and expect the user to fix the problem. They can send a set-up tech for $180 plus and then they don't carry parts. They send any required parts to you and expect you to fix your own bed. Trust me, the bed isn't that great to justify this shabby customer service and lack of support. I will tell anyone who will listen: do not purchase a Sleep Number bed. It’s overrated to the ninth degree!

I like a firm bed and my husband likes a soft cocoon type bed. After searching for over two years, we decided on a sleep number bed. We have owned our queen sized double chamber sleep number bed for five years. We have a small to medium sized dog, and grandchildren, who love to lay on it and watch TV. We get a lot of power surges in our neighborhood, and it is recommended that the pump be plugged into a power strip. I began to notice my side deflating a little. I went to pump it up, and my control was blank, and my husband's lit up, but would not work either. I just called customer service, and they are sending not only a new pump, but new upgraded controls and new tubing.

My mother, Patricia **, bought the adjustable queen. She was so excited to sleep in her new bed. The technicians could not get the bed frame up the stairway. She has opted to just get the bed. Does the adjustable frame have to be completely put together? I was sad for her. Why couldn't it be partially collapsed? The techs said they run into this problem sometimes in older homes.

Inside of a year, the mattress cover zipper broke and the foam pad underneath became ripped. The bed worked great for the first couple of months and then went downhill. A call to the company provided no relief whatsoever. We spent almost $3,400.00 dollars and we had to use duct tape to keep the bed together as the bolsters in the bed would not support the air mattresses. We were so disappointed we purchased a new mattress and had to pay someone to come and haul away the pieces.

After my son purchased a new bed, I learned from a salesman of a class action suit for mold against Select Comfort. I came home and checked my bed and found it was full of black mold and my husband has lung cancer. What can I do to get my bed replaced? Please contact me. Thank you.

I wrote early with the same complaints as the others. Since this was my boyfriend’s, I was only looking to resolve the comfort problem and fortunately this site popped up. I arrived home this evening to ask him to please pull the bed apart. He did not know why, I was hoping to not find the mold. Unfortunately, the bed was covered in black mold. That explains my recent respiratory issues that started about 6 months ago.

I recently moved in with my boyfriend whom unfortunately owns a Sleep Number bed. I am a very fit woman who sleeps great and has no aches, pains, chronic illness or injury. I have been complaining to him every night, waking all through the night with numbness from the top of scalp all the way down to my toes. I had such a massive back pain that I was practically temporarily disabled. He thinks it's me as his side does not have the problem mine does. We always cuddled so close in my bed. I woke up happy and well rested. Now, I wake up angry and riddled with pain. He can't cuddle me because I will fall into what I call the crack of hell. I smell the mold I feel sick and I feel like I have respiratory problems.

I bought this bed two and a half years ago. I hate it! The bed is loosing air, and when I looked under the bed, I noticed it look like someone had wet it. Customer service was a joke. This company could really careless when it comes to your complaints. I'm so confused about the whole thing.

I bought this bed one week ago. It costs three times what comparable beds cost (see comfortaire). They say that the earliest they can deliver is 15 days from date of purchase. They have already charged my credit card and can't deliver on a weekend. I'm extremely disgusted with this company. Most likely, I will be canceling my order and demanding my money back. I can't believe that they expect to command premium pricing without delivering customer service. No, thanks.

Warning -- Stay far away from Sleep Comfort!

We have had a king size dual chamber Select Comfort bed since 2002 with no issues at all, and only wonderful things to say about comfort. In fact, many times we made comments about how it was one of the best investments we ever made for our home.We have been very happy with the bed itself. I have arthritis in my spine and hips, and it is absolutely a blessing to be able to change the firmness or softness of my side of the bed, depending on my pain levels which are also greatly affected by the weather and other circumstances. My husband prefers a firm bed on most nights.

My husband and I purchased a Sleep Number bed, 2 years ago. We notice that the mattress would sink in the middle, so we called Sleep Number, and they sent out a new air chamber. It worked for a couple of months, and the same thing started happening again. This bed does not sleep well at all. I am tossing and turning all night long. I am waking up with bad backaches. We spent a lot of money on this bed. We are very dissatisfied with our Sleep Number mattress. Help! What can we do about this?

We, too, purchased a Sleep Number bed about seven years ago. From the day we bought the bed, I knew I didn't like the bed but my husband said just give it a try. Well, long story short, I have been shelling out major cash for medical on my back. I no longer can sleep in that back breaking bed. The money that was spent to buy the Sleep Number bed is so not worth it. If there is anyone out there that has started a suit, please contact me.

I bought a California King to replace my waterbed mattress back in '95. I had some problems with the air pump in '97. The company replaced it. No major problems until recently (2012). One chamber began losing air. I contact cemented the connector nipple back into the air chamber and it was ok for a couple of months. It began losing air again and I found that "I" had cracked the hose coupler. Replaced it and no more leaking. While doing this I found I had a mold problem. I called the company and explained my problem. They took the initiative at that point and sent a replacement foam topper and both air chambers. Free of charge. On a 17-year old bed. Satisfied? You bet! Try that with your inner spring mattress company.

I have had the number bed for a while. I was pretty satisfied with it, until this past weekend when I woke up in a hole. I tried to inflate it back, but unsuccessful. I removed the covers and found mold between the air chamber and the foam. My next step is trying to contact the company to see what their response would be. I need a replacement.

I purchased the Sleep Number bed. We started having problems with it, so we called the company. They said it was a limited warranty and basically didn't cover anything. I have mold on the air mattresses, they are leaking air, and the bed is so uncomfortable that I wake up with a backache. The ads are all a bunch of lies. Don't waste your money on garbage products.

We just bought this bed on QVC about a few weeks ago and it was delivered two days ago. I set it up which took several hours. I was not impressed with any of the comfort levels. It felt like sleeping on a cheap air mattress. Now two days later, the motor that moves the bed up and down has stopped working on head side. We did the troubleshooting the manual says but no good. After reading these reviews and having the bed break after two days, forget it's going back tomorrow.

I bought the bed back in May 2011, received in June, we roll in to the middle of the bed and it has been less than a year since I got it. We noticed that it got worst after the second month, we even tried sleeping with our heads to the side of the feet but if feels like there's a whole under our feet. I have talked to customer service after they had me check for broken pieces on the base. They said, they had that problem before and that they could fix it by sending the replacement dual chambers (at no cost).

I give it one star because my husband likes his firm side. I have had it 5 years but didn't realize I hated it because I was pregnant when we bought it, so was miserable sleeping anyways. If you like and need a soft mattress, you will not get it with the sleep number. Rather, firm and saggy are your choices. My husband likes it because he likes firm. I'm sad that the bar in the middle had halted our cuddling life. You will need to sleep strictly on your own side of the bed with a sleep number. The off gassing is horrible for months and if you assemble yourself, you will be shocked at how cheap the materials are. Our old mattress is in the nursery. I love to sleep in there when I get a chance. Wish I could afford to replace ours.

I, too, have had the same experience that many have had. I, at first, loved my bed but after a year, it started losing air and now I roll into the middle of the bed. The pump doesn't always work. This is the most expensive air mattress ever.

Has anyone had issues with neck pain and or lower back/hip pain? It seems that in order to alleviate my neck pain, I need to adjust the bed at 45 or higher but that usually causes low back and hip pain. If I go 35 or less, my neck pain returns. I spend the whole night turning in circles. Also, I had to purchase extra foam to put on the outside of the mattress sidewalks in order to push it into the middle. I also needed to purchase additional foam to build up the middle.

They say warranty for 20 years but after a few years, you still have to pay. The pump and controller do not last. I would have to pay $200.00 to replace it after paying $2600.00 for their product. The pump and controls probably only cost the company $100.00 so this is just a new way to keep making profits. Beware!

Sleep Number bed is terrible. No number is a good number. The left side loses air daily while the right side stays inflated for a week, then loses air in a day. I like what another complaint said. They have to sleep with people they didn't want to sleep with. Really, there was no side support--bad back any way. It was no different from having back pains.

This is the worst bed ever. It loses air so that in the morning when I awake I am sleeping on the metal supports with almost no cushion. Even when the bed is inflated it is uncomfortable, such as, when I first inflate it. No number is comfortable anymore. The remote does not work on one side at all. I paid so much for this bed I cannot afford to replace it, yet I am miserable and suffer from sleep deprivation. I've even resorted to sleeping with people I shouldn't sleep with just to get a decent sleep. Do not buy this bed!

I actually worked for Select Comfort for 4 and a half years. I had a bed that was losing air. Read the warranty! It is an air mattress plain and simple. If you have a problem, you open the bed up and work on it yourself. Seriously, the warranty is not like a car--you fix it yourself! And the warranty only covers the bed for 2 years. Don't let them lie to you and say it is a 20-year warranty; it is 2-year warranty. On year 3, if the little pump fails you are out about $200. And they make you open the bed and cap the chambers for 2 days to make sure it is the pump. Then if it is the pump you replace it yourself.

Both air mattress chambers failed in exactly the same manner: crack in the plastic connector underneath the black O-ring. In addition, the inflation numbers on the individual controls have long since faded out so that they are unreadable. The bed itself is only mediocre with regard to sleep comfort. Certainly not worth spending premium prices for the bed. Given the nature of the mattress failure, I don't think that one should have to pay for mattress chamber replacement since I consider it a product defect. The service rep knew exactly what I was talking about, leading me to think that this is a common failure cause--something that could easily be prevented by using better quality connectors. Given the cost of the bed, one would logically assume that it is made up of high quality parts. That would be a foolish assumption. I do not recommend this bed. Save your money. Let me know when a class action lawsuit is filed.

I purchased a queen pillow top bed to get a "great night's sleep" but it soon turned into my nightmare. The remote stopped working after four years and the surface of the bed seemed to have a valley in the center of the bed. The 20-year warranty is not what it seems. In reality, this bed is a rip off. Select Comfort does not repair or replace anything unless you pay at least $100 or more.

We have always wanted a fantastic, adjustable Sleep Number bed. So we bought the limited edition on December 2011 in an incredible 40% off sale, but we got more then we wanted--our bed arrived complete with bugs! Within 5 days of our bed arriving, my better half had two bites on her collar bone. Two days later I had two bites: one on my stomach and the other rear deltoid.

My mother was called by Sleep Number and solicited to buy a bed. She is elderly and feeble. When the bed arrived before Christmas, she thought someone bought it for her for a Christmas present. I called family members to find out who did it. It turned out that they contacted her and she ordered it and opened a credit account over the phone, which she has never done. I have DPOA over her and my father contacted Select Comfort about the situation. They told me that this particular bed was nonrefundable, but they decided to take it back and charge my mother a $420 restocking fee plus return shipping. They cannot afford this and the bed only costs $2,099.99, which is one-half the retail price. Therefore, they are charging her the retail price to restock it. I don't think so!

Thank you for all of your feedback. I was going to purchase a Sleep Number bed for all of the same reasons, bad back. But after reading all of your feedback, I will not purchase a Sleep Number. Thank you, all of you! I just hope you all report Sleep Number to the Better Business.

We have had our queen with the individual "number" sides for about 2-1/2. For over 1 year now, it seems we roll into the middle and our "numbers' are about the same. Now, the air pressure doesn't seem to remain on the settings; we put it on even just 24 hours earlier. One day, my side near the bed railing seemed to be too firm. The remote showed a setting of 100 while in the middle of the bed, I could feel the base through the air chamber. We bought the bed because I had been experiencing some major back issues and a newer mattress we had was just too firm.

To Molly of Portland, OR! The mold issue that you speak of is a thing of the past. The people who are complaining of mold have older beds. Yes, they used to have an issue with mold but they have fixed that issue and now, everything is treated with anti-microbacterial stuff.

I purchased a sleep number bed, that is 3 years old. About 1 years ago, the remote display started going out and now is unreadable. Have to pay for a reman. pump since the remotes are hard wired. The pump has a 1 year warranty and the bed 20 year warranty, the pump is the bed. The wireless pump seems to have problems too. Just for the record, these older remotes are not hard wired. If you open the remote case, you can see the cheep electronics and they are plugged into the cable with a simple jack, if you can put batteries in your TV controller, you can fix the remote.

My husband and I recently stopped in at a Sleep Number store in our local mega mall out of curiosity from the ubiquitous TV commercials. We happened to get the regional manager as our sales representative, so we got the Full Monty (he actually used that phrase once)! We were interested in two mattresses, a twin and full, as we sleep separately (our secret to 35 years together). We are on a fixed income and no credit to speak of, so we’re thrilled to learn about their no-risk layaway program. We left with all our brochures, a printed quote, and would take the time to make our decision in the New Year.

After neck surgery in 2001, to help with my pain, we bought a select comfort bed and loved it. In 2004 (maybe 2005), my husband and I were both having sleeping problems. He has RLS and also sleeps with a CPAP. So we bought a second bed for him. When I bought my daughter the select comfort bed last year, my husband is having a lot of back trouble so we got the adjustable part for his bed and they came and installed it. When they installed it, I was in the room and the tech told me they would have to send me new parts for the bed and he showed me all of the mold (this was the bed from 2005.) I was in shock and we checked my bed which is 10 years old and the mold terrified me.

I am writing to say that I am actually thrilled with my sleep number bed. I've had it for 4 or 5 years now. Before this bed, I changed my mattress to a Temperpedic due to back pain. I was still in severe pain and returned the Temperpedic for the Sleep Number thinking that I needed a firmer mattress. It turns out that the only thing that relieved my back pain was an extremely soft mattress. I would not have been able to know that with any other bed. I sometimes choose to firm it up, when my back is feeling good. I did have one issue with one of the sides wherein sometimes loosing pressure. They send me new air chambers for about $90. I have them in the box still as I've been too lazy to install them.

This is my complaint about our Sleep Number Bed, which we have had for many years. We love it so much we are going to have to invest in another one for our guest bedroom. Number just to get our great night sleep!

I have a queen, dual chamber bed that I bought in December 2006. Both my husband and I rolled to the middle because of different Sleep Numbers (I guess). This bed is terrible. There is no Sleep Number that is right for me. I've spent $200 on memory foam and pillow top mattress pads so that I can stand to sleep on this mattress. Buyers, beware!

I purchased the sleep number queen size bed in good faith over the phone under there free 30-night in-home trial. The sales associate never, never tells me that I would have to pay for shipping it back to Select Comfort if I am dissatisfied with their product. The total UPS shipping charge was $211.12 for shipping it back. Money thrown out the window. After two nights, I’m waking up with excruciating back pain! I called there customer service associate. He tells me I have to keep it for 30 days! Before an RMA number could be issued, the bed was taken apart and carefully repacked in the original boxes after the second day. I have written the president and CEO of Select Comfort a letter on 11/21/2011asking for a refund on my $211.12. No reply from him.

I have had 2 back surgeries and we have a Queen Select Comfort. I will wake up at all different times in the night with really bad back pain. I check the remote only to find that the bed is at 100. Well, I made sure it was set at 75. So I reset the bed and 5 minutes later, it’s back to 100 and then, there are nights I get into bed only to find it at 45 or lower. This bed is 4 years old and is on its 2nd pump, bladder and remote which they replaced with a single remote so if the bed gains or loses air in the night one of us either has to wake the other one to ask for the remote or get out of bed to get the remote. We had no choice when getting this mattress. It was the only one Tiffin puts in their motor homes and we live in ours. I will be replacing the Select Comfort with true latex mattress.

I read these complaints and cancelled my layaway. I went back to the store to return the additional "sleep number" pillow I had purchased as customer service told me to do. Jason at the Novi store would not give me a refund. I told him that I cancelled my bed purchase as there were 1,000 complaints on this website. He advised me that these complaints were all fake. Oh really, Jason? Really? **!

I have a Select Comfort Bed and Sofa Bed. After 7 - 8 years, I have had to replace the pumps on both and the air chamber on the sofa bed. I was surprised to find out that the warranty on the replacement air chamber is only 30 days for full replacement and then reverts to the original, very limited warranty. It does not start over as you would expect a new part should.

The Sleep Number bed is a "rip off". It did nothing as advertised. After sleeping on it for almost 30 days, my back hurt worse. I bought a king-size mattress which sunk down in the middle after about one week. It kept losing air. No technicians are available to come to your home. I gave them a prescription from my doctor, which meant I was not to pay any sales tax on the bed. They charged me anyway and said they could not find the prescription even though the salesperson said he had received it.

We purchased a Sleep Number bed and the delivery man stole a handgun from our bedroom.

After purchasing a queen sized Sleep Number bed, black mold started growing inside of the bed. Company sent a cheaper replacement cover, air chamber and pad. The support sucks. It's like sleeping on a teeter-tooter. It does not hold air properly. I bought the bed because the representative said the it was allergy and dust mites resistant. He didn't say anything about black mold. I would like to punch Lindsey *** square in the mouth for lying to her loyal fans. Please don't buy one!

Sorry but I happen to love my Sleep Number bed. After waking up every day crying from back pain on my three year old mattress, I took my sister's advice and bought a Sleep Number. Best 3k I've ever spent! I have a single chamber queen, which has no sag like the split chamber, so I cannot comment on that. And, the Lyocell sheets are like sleeping in butter! The only issue I have is that two months after purchasing my ILE special edition for $2800, it is now on sale for $2400. They will only adjust pricing for 30 days so I'm out that $400, which, if you consider the 60+ days of real comfortable sleep, is a wash. It has deflated to 35 or less a few times but has been during power surges and blackouts. I just press the memory button and right back up to 55 it goes. Another non-issue there.

I have only had this bed for about a month. I sleep relatively well on it. I have a dual chamber queen, and have no problem with it sagging in the middle of the bed. When I looked other places for reviews before buying this bed, I saw the same issue, and a few of those people later reported that they did not receive a piece of foam that separates the two chambers.

My husband was going to purchase a Sleep Number bed for me as a Christmas gift. I am so glad he told me before going and purchasing it! After reading these reviews, we absolutely will not be purchasing a Sleep Number bed! Even with his back problems, we are going to invest in a new, normal mattress rather than investing so much money in what appears to be a horrible product.

I came home from being out-of-town and had to have the fire department come over to file a report of an electrical fire caused by our Select Comfort Sleep Number Bed pump. Luckily our amazing neighbor heard our smoke alarms going off in our house and rushed in and found the air pump smoking under our bed and doused the pump with water to put out the fire. The carpet was also burned completely through to the pad. Pretty scary stuff! Had our neighbor not heard the alarms, our house would have most likely burned down. The Sleep Number bed and pump were only a year and a half old.

We purchased almost $4,000 sleep number bed for my husband who has had 6 back surgeries and was told a lot of bull about the bed or should I say not told a lot of things. We have had it a little over a year and had problems with it already. It got a lump in the middle of the bed and was soft all the time.

I just read about 80% of these reviews, thank you for all of the feedback. I will not be buying a Sleep Number bed!

My husband and I bought our Sleep Number Bed in 2008 and we absolutely hate it! I was a pedestrian hit by a car several years ago and have chronic pain and many back problems as a result. The advertisements for this bed state that 95% of people woke up with less back pain and that is a load of boloney! I wake up every day with more pain than I went to sleep with, especially if I sleep on my back! We have tried everything with this bed and adjusted it to every level possible to try and find something that works with no success! The bed even has a massive "cavern" between the chambers from the "side rails" of the bed (they are nothing but cheap foam!) have completely lost their shape and no longer hold the chambers in place, so they slide apart!

We have 2 sleep number beds, a queen dual chamber we purchased about 12 years ago that we slept on for several years and is now in our guest room and we bought us a split king mechanical for our room about 6 years ago when we moved the queen size to the guest room. One pump went out right after the warranty ran out but the customer rep said it was so soon after that they would just send a new pump at no cost. Another issue was solved over the phone as being low batteries in the black box under the bed. Once, we had a problem with a remote and the numbers going away which I believe turned out to be a low battery. The reps have always been very helpful and we have enjoyed both beds, well worth the cost when you consider the amount of time you are in a bed.

This "company" is absolutely criminal!! My girlfriend and I are 29 and 27 and she was in a bad car accident that left her with some serious back pain. After trying everything we could think of with the mattress we had with no luck, we decided to take a look at a sleep number store. Our salesman was just that, a "Salesman"! He told us over and over again that if we did not like the bed for any reason we would be able to return the adjustable base and the mattress we paid $4500 for. Of course he had us sign the sales agreement as he explained everything to us again.

We purchased a "top of the line" King Size SC bed and paid well over $4000, wireless control, plush pad, two pillows too from Houston, TX! We have "Black Mold" all over the foam as well as the air chambers. The foam is split and falling apart into crumbs! I wake up sleeping on the foam side of the bed because my side looses air and that is all I have to hold on too. We, like so many others have allergies and I had my husband take the new carpet out of our bedroom thinking it was the cause of our allergies. Looking online to find a solution, I read these reviews and opened up our bed and found the black mold! When I opened it, the stupid zipper also broke, Darn It! My arms started going numb and I do not get a good night's sleep anymore! Do not purchase, the warranty is not worth the paper it is written on! Select Comfort Corp., shame on you for bad consumer practice, you are making people sick from the mold and grouchy from no sleep! Count me in for the courtroom!

Firstly, the old trick of Mr. ** of Plano, TX, who has written a positive type review of the Sleep Number bed (loss). He says he is sorry he did not buy it now. That speech is old school, my friend, as five times as many people have the same negative things to say. I myself bought the P6 model and have not had a good night sleep since after months of trying different settings, giving the purchased benefit of doubt. The only thing Sleep Number will do is send us a memory foam top and charge us at that instead of honoring their best sleep ever guarantee. Shame on Sleep Number!!

I have had various back operations. The Select Comfort sales staff said this was the bed for me. After getting a pain pump put in to put medicine on the fused discs, I called them and said that there was something in the middle of the bed that was killing my back. I was always rolling to the middle. They responded that I have to purchase a $150.00 mattress thing for the middle. After spending 3000 dollars for a bed that I cannot sleep on, I have to pay more?

I loved the bed for about 12 months, then I discovered the mattress cover had started ripping. The company told me you are not supposed to sit on the bed. They replaced the mattress cover. I can't remember how much I paid, but I did. Long story short, the mattress cover is ripped again, and I had to duct tape it, so it would hold the air. The bed sags in the middle badly. When I use the remote, it doesn't work.

The bed (Twin) will no longer hold air, and sags in the middle. I am constantly having to use the pump. Since my husband passed, I purchased a twin and now it is not working any longer. I need help with this problem. Sleep Train where it was purchased no longer handles the Sleep Number Bed. I can not afford another mattress.

We have had our Select Comfort bed for over 10 years. I recently looked inside to see if I could fix the "rolling to the middle" problem. But what I discovered was more disturbing than the initial issue. When I peeled back the black foam, the air chambers and the back of the foam had black mold on them. I looked online only to find the web teeming with complaints about mold in Select Comfort beds. I called the company and they told me not to worry because it was only "common household mildew". I told the woman that did little to assuage my concern, as I've been struggling with chronic sinusitis for four and a half months and was on my 4th course of antibiotics. They said they would send a new foam pad and new air chambers "at no cost". But we had to leave the mold on the air chambers as is so we could send them back.

I love the bed. I had it for 5 years. But everyone’s complaint with the remote is dead on. I have the wireless one. I called customer service. They tried to sell me a new pump. Finally, I got through to them. All I need is a new remote. The second issue is the referral program. I referred my daughter and her husband. They bought one. I never received my $50.00 credit. I kept asking and they said it was coming. Well, I just got off the phone with Select Comfort. They told me it was rejected. I asked why. They couldn’t tell me. And now they say it’s been too long and they can't do anything about it and basically hung up on me. At this point, I’m not very happy. It’s not my fault it’s been too long. The remote is a joke.

I bought a full-sized dual chamber Select Comfort Bed in 2005. I knew 2 different couples who had Select Comfort Beds and they were both happy with their purchases so I bought one. I had problems with the trough effect that others complained about. I also had problems with some leakage. I was divorced after buying the mattress and I would end up sleeping in the trough or on my side across it. Now, one side loses pressure within 30 minutes to an hour and it is not the side that I sleep on. I would sometimes lay with my head and shoulders on that side. Now, with the one side losing so much air during the night, I roll into the deflated side and wake up hurting. I bought the bed because of back problems and I needed surgery on my back and both knees but I had an immunity problem that prevented me from having surgery.

We bought a King SC classic about 9 months ago. Had no issues with it until we moved. The movers lost some important parts of the bed (pump, foam liners and bladders). so I requested quotes from SC for an insurance claim to replace them.

I've had multiple problems since I purchased the bed about three years ago. First, the pump failed, and I had to test it for days; the replacement failed and they finally sent a reliable one. The remote control became so weak, the numbers disappeared, and I had to pay $60 to replace it. The new one is not designed any better: the display is weak, but when you tilt and rotate it at an odd angle, you can see the numbers. The dual air mattress sags in the middle, so it's uncomfortable for two people. The bed frame is cheap and ugly, and has to be covered with a dust ruffle to hide it.

I would like to complain about all the complainers on this site. I was ready to buy my Sleep Number bed and came across the many bad reviews here. I always research thoroughly when making important purchases, and coming here put an halt to my intended purchase at the time. However, my sleep quality only got worse due to my inaction, and I started reconsidering Sleep Number one more time. Logically, the bed made sense for our needs. My wife and I don't like the same firmness in a bed. We compromised years ago on a BS diagnostic at the local mattress store that told us what our "perfect" mattress was supposed to be (picked the mattress right in the middle of our firmness preferences). This wrong mattress now had dips throughout the bed that give us back pain when we woke up, and also forced us to toss and turn to get comfortable. The SN bed was just so comfortable in the store and just made sense for all of our issues.

I have to admit that I have had my Sleep Number bed for about eight years now and loved it. However, now one side of my bed is losing air (not all of it), but only enough to make the dip in one side of the mattress. I'm rethinking another bed now. I'm afraid that the cost of all the repairs will be more than just buying another bed.

When we changed our minds after 2 days, after four boxes were delivered to our home. We did not even open the boxes. I called customer service to get information on how to return the unopened boxes. They told me that I would have to pay $29.99 each for 4 shipping labels and I would be responsible for the return shipping costs. This is an outrageous price for shipping labels that I refused to pay.

I just purchased a Sleep Number Queen Memory Foam bed from QVC. Both mattresses keep losing air. Since it's happening to both sides, most likely it is the pump. I called Select Comfort and spoke with their customer service department and they want us to do some testing before they replace any parts.

I've had 2 pumps failed since 2000. Most recently, the hard-wired remotes no longer display the sleep number. The segments are burned out. This appears to be a design problem since many others are experiencing it, yet Sleep Number insists I must pay for the new pump. No more! Don't buy anything from this company. They design bad products and won't admit it.

When I looking at buying a Sleep Number bed, I was looking at an i8, the salesman pushed more towards the iLE which is supposed to be between the i8 and the i10. He never told me that according to Select Comfort it's not returnable. The bed was the most uncomfortable thing I have ever laid on. Where the air chamber is there are two sunken spots even when they are inflated to 100. I wasn't happy with the shipping cost or assembly of approximately 2 plus hours. The pump leaked down every night and every day. The salesman "Lee" came to my house on Sat. after it was delivered and assembled by me on that Tues. to bring a new pump. He was astonished at the sunk in spots and the quality of the mattress. He advised that this didn't look right.

We bought a king Sleep Number bed two years ago because of my lupus and fibromyalga. From the beginning, I can only tolerate the bed for a few hours before moving to my old bed. The bed we bought from Sleep Number hardly has any mattress cover. It is as hard as a rock and certainly doesn't fill in the spaces according to one's body. Around the sides and down the middle of the bed are pieces of foam making a well on each side for each person to sleep in. I wake up all tensed up trying to fight against the "well". That foam is the only soft part of the bed but it is only about 8 inches wide. Sometimes I get on the foam to get a little relief. I can't say this is the worst bed that I ever had. But I can say it's the second worst one I ever had. It doesn't matter if I put the control on 10 or 100. The bed still feels like a rock because of lack of a decent mattress cover. What a waste of money! And being on disability, I cannot afford to buy another bed. I am extremely disappointed in this company. I would also join a class action lawsuit if given the opportunity.

I have a Sleep Number bed and it was like $3,000 for it. It is the worst bed ever! The box for it messes up, it seems to lose air and if you are not in the exact spot like they show on TV, then you sink in the middle. Mine is now worse and my husband and myself have not slept in the same bed in months. This bed was meant for bedridden people who do not move at all. I could build this bed myself, with two single air mattresses, some foam and sew a liner to zip around it.

The c2 was not comfortable for me or my wife. I decided to return it after 2 weeks. The policy is that I must try it for 30 days. I cannot return it before. The delivery person did not leave a box. I must find a box. I will get stuck with over $230 in shipping for 2 weeks of discomfort.

I purchased a dual-chamber Select Comfort Queen in 2002. To date, I've had to have the frame replaced. I suffer greatly trying to sleep in this bed because of the huge valley in the middle. I had 3 back surgeries and this bed was touted to be so beneficial, not! The pain and discomfort is intense. My old couch is a better deal. I don't understand why there hasn't been a class action suit to help all of us who have been duped by this company? My bed has the mold on the foam as well and this bed carries a (20) twenty year warranty. What's up with that?

Our Sleep Number bed was the best bed I had ever bought, but I paid more than I would ever pay for a conventional mattress. Today, I was searching on line because I wanted to see if I could get a replacement pump with remote cheaper than the company quoted $99. That's when I found out that tons of people were having my same problems- broken remote and middle of the bed sagging. I believe that both these things should be addressed by the company as they are product failures. At these parts replacement costs, you know that they are still profiting from their bad product design. That is unconscionable.

I initially looked at this bed as an investment in good sleep, and it was for about a year until the remote dial display started going out. It doesn't function at all now. I was just told by Sleep Number customer service that I would have to pay $100 for a new wireless device, as my existing one is not manufactured anymore.

The large expense of returning the bed was not presented by the salesperson. The proper information on how to return it yourself is not clear and readily available. You feel forced to spend the additional $199 to the $169 you already spent having it delivered. I had to do the work, disassembling it to make way for the good bed. We needed to end our 10 nights of miserable sleep on this hyped up, overpriced air bed with sparse foam and plastic supports.

We made the major mistake of buying a used bed from a smoker. I thought we could "air it out" or such, but after spraying an entire can of Lysol into the mattress, it still stunk to high heaven of the many carcinogens and poisons in toxic tobacco smoke. We finally threw it out with the trash. We probably should have burned it, along with the smoker who sold it to us. Never ever buy anything from a smoker. They don't care about their own bodies and certainly won't care about anyone else.

I have the Sleep Number 3000 king size that I bought in 2009, and now it won't stay inflated, and the numbers don't match what the inflated mattress feels like or says it is. I can't get any help or get any of them to honor the 20-year warranty. I would like to join a class action suit so what has happened to me won't happen to someone else. These beds cost too much to have this kind of problem.

We purchased a sleep number bed and we have the trench effect in the middle of the bed. Our numbers lower over night. All the foam is ripped and waved. We asked to have it replaced and they told us the most they could do was pay for shipping. We did not know that every 3-4 yrs we were gonna have to spend $100 on new foam. We do not feel they have stood behind this expensive purchase we made from them. Our backs are in worse shape since we had it.

We, too, are experiencing the "hole in the middle" problem that is so soft, we roll to the middle, regardless of the pressure settings. Even though we replaced the pump hose clamps already, within a year of buying the bed, the bed still leaks down over the source of a few days. We can't accurately re-inflate the bed because our wired remotes no longer display anything but fragments of numbers, even though the backlight still lights up. We called the SC. We were told that WE would have to replace the whole compressor at a cost of $110. After the thousands we spent on this scam, I'm not spending one more dollar. We're telling everyone we know to not get sucked in by the company's lies about a 20-year warranty! We also would love to be part of a class-action lawsuit.

Woah! I just wanted to say thanks to all of you! I was going to purchase a Sleep Number bed this week. My boyfriend and I were in an accident and can't sleep due to migraines, back, neck and hip pains. It's unbearable! We don't have much money. We are both in our early 20s so this is a big purchase for us. I thought this would be the answer and we'd finally wake up not feeling as if we'd been hit by a truck (again).

My wife and I purchased this bed at the beginning of the summer. The bed was a nightmare from day one: it slides around on the frame, and the pillow top shrinks away from the edge. The extreme discomfort has me waking up several times every night to correct the problem. I stay in hotels a lot due to my business, and I find that I am sleeping far better at hotels than in my own bed. We have called Select Comfort repeatedly, but they keep stringing us along with a new part here and a broken promise there. I just want the bed gone and get a full refund. I have asked for this even before the "30 day guarantee" was up, and they have tried every trick in the book to avoid that. Please help.

After numerous attempts to correct the poor quality of this product, I finally threw my bed in the garbage and had to purchase a new mattress. Each time I reached out for assistance, I was told I had to purchase this or that. I have replaced several parts but the bed continued to leak. I read a review that the bed was filled up to 100 and down to zero in no time. I experienced the same issue. I woke up several times every night to replace the air in the bed. I have been trying to get to the bottom of this and have been dealing with it for three years.

We bought a new Sleep Number bed last June 2006. I didn't like it from the beginning but my husband didn't want the hassle of returning it. It sagged in the middle. I thought it's because his number was higher than mine. We lived with it a while and finally called Customer Service. All they did was send us a piece of foam to put over the foam that was already there. It just didn't do any good. Now, one air chamber is leaking over night. We air it up each day. I'm not sure I want to go through what everyone else has. It sounds senseless to buy parts that may not fix it in the first place. I'm not sure what I'll do. We are senior citizens that do not have money to waste. Sleep Number Bed is not as advertised.

Wow! Is there anyone satisfied with Sleep Number? We are not. We have the same problem as several other people - remote quit working and having to replace the entire pump which is not covered under the 20 year warranty! We have only had our bed since March 2009 but haven't liked it since day one!

The unit stopped working so the bed is useless. I called for another unit and was told that I needed to pay $192.00 plus shipping. What a rip off. I will never buy a Select Comfort bed system again. Stay away from this company!

I like your bed. It does my back a world of good. My bed is about 8 years old. The mattress is splitting apart at the edge, which is helping me also. The controls are not working properly. They don't. Please advise me of what I can do about this problem. Thank you.

We bought our Sleep Number bed a few years ago. The demo in the store was sold to us. They showed "pressure points" on our backs and gave us a recommended sleep number setting.

We bought a Queen Sleep Number bed 4-5 years ago. Based on the "testing" by the salesperson, we believed it would work for both of us. My wife, however, who weighs just 100 lbs and has a bad back, has never been able to inflate her side sufficiently to provide real support. I was reasonably happy with my side, but the LED displays on the controls began to "burn out" just at the 1-yr mark (as soon as the warranty expired, of course). Subsequently, my mattress has developed the same "trench" in the middle that other people have complained about.

We have been fairly happy with our SC bed. We purchased it in August of 2008. It is a King 5000 Dual Wired. However, 2 weeks ago, our remotes stopped working. I contacted SC and they advised we needed a new pump. Plus, we had to pay a pro-rated amount. I did quite a bit of arguing regarding that. They must hire robots to man their customer service. No matter what you say, they repeat the company mantra over and over. My husband and I, both seniors, prepared to hook up the new pump this morning. We took off the pillow top. We took off the foam and the air chambers below were wet. We went ballistic. We had been wondering and looking for a year for the musty smell in the bed. We constantly sprayed and washed our pillows to get rid of this musty smell. Well, we found it, under the foam. We never imagined it could be coming from the bed.

I bought my queen Sleep Number bed in 2001! I loved it for a while, then noticed the mold between the air chamber and foam top. They told me to "air it out" regularly. Over the years, I had problems with settling in the middle of the bed. I could never really get comfortable in it despite shoring up the interior with spare towels to even out the middle.

Please delete my comment from 9/28/11 (Leda from Pittsboro). It turns out the unit was unplugged, not from the wall socket but from the pump itself, and the company agreed that I could return the replacement part. I don't want to complain unfairly. Thank you!

I purchased an I10 Split King with adjustable base. I spent almost $8,000.00 for the bed and accessories. It turned out to be the worst bed I have ever owned. You will roll off the sides or into the crevice between the two top mattresses if you don't sleep right in the middle of the mattress. The company also has the worst and rudest customer service I have ever talked to. I called when I had problems with the pump and they told me to get under the bed and disconnect everything and reconnect it. I am disabled and cannot do that. They told me that they would come out one time but after that, it would be $169.00 to come out and fix this piece of junk.

I bought my SN bed in 2006 because I have terrible back problems and because I was pregnant! I thought that this would be great for my growing belly. I loved the bed, and honestly, I still do. I luckily do not have any mold issues, falling into the middle issues, or had any issues with broken parts until 2011.

We bought a Sleep Number bed 4 or 5 years ago. The hand control just broke and now, we have to buy a whole new pump and hand control for almost $100. I am furious. Why should I, as a consumer, have to pay for their defective product, especially after spending several thousand dollars on this bed? This part should be replaced for free. I feel exploited and ripped off, and would not recommend this company to anyone.

I returned two beds (never used, unopened) but the Select Comfort accounting department never let GE Money know about a credit on my account. Now, GE Money is constantly calling me at work saying my account needs attention, asking for over $2,000, which is incorrect. GE Money told me yesterday that I have to personally go to a Select Comfort store and straighten things out. Why can't Select Comfort "straighten things out" by themselves?

P6 expanded queen mattress and plastic junk base. The one star above is only because this site would not let me go into the negative zoning.

We had mold all over our Select Comfort bed about two years ago and trying to get Select Comfort to replace the bed pad was an uphill battle but it happened.

My husband and I did many, many trips to the store at our local Mall before making our decision to buy. My husband recently lost both of his legs and has some paralysis due to some strokes. We purchased a twin for his bed and a queen for my bed, the Sleep Number p4. It is without a doubt the worst bed either of us have ever slept on.

In a nutshell, we have had nothing but problems with our Select Comfort Mattress.

Our bed does not hold air on my husband's side and the remote control broke. We blow it up to 100 and within a minute, it is down to 0. Select Comfort told us to inflate the bed to see where the air chambers are leaking. Hello! The remote control was broken. So, my husband took the remote apart and had to solder parts back together to get it to work. He is 70 years old and has had two open-heart surgeries, eight stents, cancer, chemo, kidney removed, and much more. I am on dialysis. Neither one of us can lift this mattress to look at the air chambers.

We purchased our king, dual chamber bed in 2005 and already had to replace the pump at a cost of $120. Now, one side of the bed is deflating and am now able to visibly see where the air was escaping. One call to a customer service representative and I got pretty much the same response as the others on this page had received. I would have to spend more money to get a brand new chamber shipped to me. Even though I can see the area where the air is escaping, they only offered a new chamber as a solution. My zipper on the bed has also started splitting from the beginning point. When I relayed that to the rep as well, she quoted me an additional replacement cost near $700. It was completely ridiculous.

Customers Beware! I bought a California King Sleep Number "Water Bed Replacement" Mattress in 2009. This model has two airbags/chambers due to its size. In 2010, the bed started sagging badly in the center. I am single, 260lbs and 6' 1" tall and sleep alone across the bed at a 45-degree angle. I was told by sales that this would never happen, it did and it's too late to get any money back.

The Sleep Number bed is a piece of ** We paid about 4K for it, several years ago, because my wife likes a soft mattress and I, a hard mattress. It has a heater and we even got that stupid vibrator in the bed which was supposed to make it vibrate in a bunch of ways. We also got the thing that raises the mattress either F or B so we pretty much bought the whole shebang.

I have a standard double sided queen mattress for a Murphy bed for many years at my vacation condo in Maine. It works okay (thus, my good rating), but as most all of you have noticed with the 2 chambers meeting in the middle, the dreaded "slump spot" is there. It's bearable but not what I like. I have just ordered a "single queen chamber" replacement bladder (from an aftermarket competitor) and will just put a "T" on the pump hoses. The old "bladders" are to be experimented with at home. Same idea with a "T and or 2 separate needle valves" and simple air compressor with low pressure gauge or manometer so I won't pop them. I will use a strap around both of the bladders to have them like it's one big mattress without the side foams (it will be like a double then, I guess).

As with the other complaints I have read, my Sleep Number bed has been the biggest mistake I've ever made! And a very expensive one too. Caution: Do not buy a Sleep Number bed!

I selected this bed hoping that it would give us sleepful nights. When I saw it coming in the house in pieces of plastic, I started to wonder why it was so expensive. I tried to sleep on it but I was out of the bed most of the night! My back, legs and shoulders hurt so bad the next day I thought I had the flu. I ached all over. The bed was so low that I could hardly get out of it. When I did get out and looked at the bed, it looked like two sink holes. I then had to inflate up to 100 just to raise the bed so I could get out of it. What a piece of junk!

I was deceived, hoodwinked, and bamboozled with this Sleep Number bed. I wake up with the worst back pain than my old bed. I don't sleep all night. My sides hurt. The bed does not contour to my body like they advertised.

I bought a sleep number bed and after three weeks, the bed started to bend/slide to the right. Also, the leg was broken or not installed properly causing me to fall out of the right side of the bed, reinjuring my back which is why I bought the bed in the first place. I called local store (Victorville) and said, "we can't help you". I drove down to another town in (Rancho Cucamonga) and explained my situation but said, "you'll have to call corporate".

My wife bought a queen bed on 06 Aug 11 and the delivery date was two weeks. It has been almost three weeks and there was another delay. The delivery was slated for Monday, 29 Aug. The sales people in the local store falsely stated delivery dates and lied about the reasons as what I have confirmed with customer service. I have been home two and a half weeks sleeping on the floor of a new townhouse. We want our money back today so we can purchase another bed. I am tired of sleeping on the floor. Our next steps are BBB and TV news media, along with Facebook postings. Of course, there is word of mouth, too.

I am currently again unable to sleep due to your air mattress bed. So I'd figure that I should share my grief (and how I wish I could have spent that wedding money on a better bed). My wife and I purchased your product, a queen size model QS29PSE, and from day 1 it has been a nightmare. First off, my wife and I discovered that we could not even sleep on our own side of the bed without being sent to the sinkhole in the middle of the bed. One of your representatives at a sleep store recommended that we pump the bed up a few times a week to get rid of the sinkhole.

We bought a Sleep Number mattress in 2007 and regret it very much. It is uncomfortable and the cheap foam parts don't hold up and need frequent replacement. When you talk with the costumer service staff, they think that replacing parts after one or two years is acceptable.

The "pin" of the zipper came off our mattress cover when we washed it, because there wasn't a "box" at the end of the zipper. The customer service woman told me they could not sell the pin only. We would have to buy a complete new mattress cover. Her repeat of "ma'am, we can't do that" wasn't customer service and didn't help alleviate our problem or give us alternatives. Since this is the first time we washed the mattress cover, I am assuming the zipper was defective in the first place (not having a box).

I purchased the Sleep Number Queen size on April 2011 and it was horrible. My back and hip would be in so much pain. I purchased the bed on a trial basis at the Westminister Store in California, Sleep expert, Tina **, never told me that I would have to pay for delivery and pickup of $400.00 dollars, Now, HC Processing corporation is calling me every day and it has been a nightmare. But I am glad I got this bed out of my house. When they came to pick it up, one side was broken.

I purchased a split king mattress with an adjustable frame for $5,000+. Within one week after the bed was installed, I contacted Sleep Number customer service to purchase mattress covers to protect them from bed bug or dust mite infestation. I was told that the attachment scheme by which the mattresses were fixed to did not allow a mattress-protecting enclosure to be installed. Since it was within the 30-day free trial, I would be allowed to return the mattresses. But Select Comfort policy would not allow me to return the $2,900 adjustable bed frame.

This is the worst bed I have ever slept in. The plastic support is starting to crush. When my husband get out of bed, I roll to his side due to the fact that his number is lower than mine. Very annoying.

We received our Sleep Number bed in August 2010 and it has been horrible since the first night.

I have been trying to call to speak to someone. The phone tells me they will be open at 8:00 AM and I called at 8:15 AM, so what is the problem?

There are too many problems to explain. It leaks substantially on one day. And then, it does not leak for two weeks, but leaks substantially in another day. The pump gives you false readings. View the settings and let it down 5. The reading shows it decreased to 5. But wait a minute, view it again, and the reading is down 40. It is not consistent. It is the biggest and most expensive piece of crap I have ever purchased. I am tempted to ship it back and let them burn it.

I have owned an i10 Split King Foam top adjustable sleep number bed for three months. It took a little adjusting to find the right number, but now my wife and I both love it. We have owned a number of beds from water to memory foam topped good quality mattresses. Our last one was a Memory Foam Topped King Air, and we thought it couldn't get any better. That is until now. It was great. This is heaven. We figured at our age this would probably be our last bed; so, we popped for the Select Comfort best. I don't regret the expense of a great sleeping bed, but do have one complaint.

I called for a warranty replacement of the material enclosure for the mattresses since the zipper on mine had split out after only 4 years (only 2 of which the bed was slept on). I was told that the warranty percentage to be covered by Select Comfort is 68% and that my cost will be nearly $300 for my 32%! I couldn't believe it and the representative confirmed it. This means the "cost" of this zip up "bag" is normally $1000!!!! This is ridiculous.

30 day guarantee is a fraud.