Sleep Number Reviews

While the in-store service was fine (customer service is always great when trying to get your money), the delivery service has been a nightmare. First, we are charged $180 for home delivery when we just spend $10,000 in the store; that is taking advantage of the customer. If one spends over $6,000, delivery should be complimentary. Second, we scheduled our delivery for 12-4 due to a prior engagement in the morning. Upon return home, we have a message left at 10:58 am stating they will be here to deliver the bed in 20 minutes; thus making arrival time 11:20 am, not 12 pm. No notice on the door that they'd already been here and missed us. We called the delivery individual (twice) who'd left the messages but received no response from him. We called the store and they just gave us the phone number for the home delivery call center who rescheduled our delivery for 8 days later; citing that was the best they could do.

Max was helpful in getting to the right place for assistance. Thank you!

Our mattress was 57 years old, so I decided to purchase a new one from Sleep Number. The main thing that I didn't like was it had no instructions with it. Though they did demonstrated the bed when I was at the store. But everything I buy usually comes with an instruction book. They said that you should round the pressure up all the way every day or every other day, and there's nothing I received that said anything about that. The people that delivered our bed were very good, I couldn't have put it together myself. We like our bed very much, we are very satisfied with it and we would recommend it to friends.

We already had a Sleep Number bed for about four years. We decided to buy this upgrade, and we like it. The Sleep Number sales reps did a good job and we really appreciated their help. We did a little of everything added on - we have some pillows and some beddings and sheets with it as well. The quality is excellent, and we really like being able to adjust it to our different likes. I'm very pleased with the product. We always look for a lot of different mattresses, but Sleep Number's been the best one we've ever had.

Sleep Number bed is awesome. It gave us a chance to both have our own two-beds-in-one. Their salesperson was awesome and she went over and beyond to make sure that we were taken care of, that we knew what we were doing, and that our kids were entertained. She told us when the bed was going to arrive.

I ordered a replacement part for my bed which was partially covered under my warranty and was expedited to my home. I was able to place the order via chat online with a representative which made it very easy. I also was planning on buying some new pillows because the online store said "BOGO 50% Off." It ended up that this DID NOT mean "Buy One, Get One 50% Off" which is how it reads. The sale was actually each pillow was 25% off. Misleading sale. We did not purchase pillows.

We were deciding on changing our mattress that had been 13 years old and we were having back issues. So, we decided to check out Sleep Number and bought the mattress. It was very good interacting with their sales professionals. They took the time. My wife and I tried all the different mattresses. We went back a second time and we wanted to know the difference between one and the other because they have a range of different mattresses. The delivery team were very efficient, showed us how the bed all fit together and put it together. We felt we got the best deal for what we wanted. The bed certainly served the purpose.

My husband and I bought a P5 with an adjustable base two weeks ago while on our anniversary trip. The gentleman in the store was incredibly nice and helpful. He was professional and answered all of our questions. He told us it would take approximately 2-3 weeks to receive our new bed. Our only complaint was that the delivery cost for us was much higher than the cost quoted on the brochure we saw. The reason given was that the cost is based on miles from the nearest distribution center and we were further away than most people from a center, and our cost was adjusted accordingly. Two days later someone from the delivery company called to set up the delivery day and time. They said they could deliver it today (June 3, 2016) between 10:00-2:00 or between 3:00-7:00.

I was lucky enough to get the chance to try the Sleep Number pillow for free. I am recommending it to all of my friends and family. It is comfortable and I get a good night's sleep. It's so worth the hundred dollars.

It was time to purchase another bed. We heard a lot about Sleep Number and thought we’d like to try one out. The sales professional was good, very helpful and knowledgeable. It was delivered by FedEx so Sleep Number can't help us with the problems we had with FedEx. They dropped it off and not let us know, it was there or nothing. We just walked outside our door and there’s part of the bed. But so far, we’re enjoying the bed.

Max was very helpful in getting my replacement controller for our 2005 bed number 5000, now called P5. The service was quick and efficient. For a bed with a lifetime warranty I thought $28 was a little pricey for "shipping" but happy to have a working controller on the way.

Contemplating buying a Sleep Number bed and used the chat feature to get some information. Aria the person I talked with was informative, friendly, and very helpful as well as very patient. I plan to buy the bed before the sale ends and I would truly recommend it to friends and family. My son has one in his town apt and also one in his suburban home and suggested it to us.

I’ve been thinking about Sleep Number for 15 years. Finally, I had back surgery so it was an investment on my back. I pulled the trigger and I wish I'd done it way sooner. I’m in menopause, going through the hot flashes and everything. The mattress pad doesn’t really stay cool, but it protects the bed and keeps it from getting soiled. So for that, I’m grateful. I could just take that off, pop it in the washing machine, wash it and put it back on. Their sales reps are awesome. We went in there the other day to talk about some other pillows, and they’re very enlightening, knowledgeable and polite. They don’t push but they’re very attentive, which makes a difference. I would recommend Sleep Number to friends and family. Want a good night’s sleep? Do Sleep Number.

Sleep Number had a home and garden show out in California and my wife and I weighed on it. My wife and I both liked it so we got ourselves the product. The sales professionals were really good but we had a hard time with the delivery people, about them changing our delivery date. The night before, they were supposed to delivery it but they want to put us out another two weeks because somebody called in sick. I called up our sales rep and he went to bat for us and they came two days later. So everything was good except for the delivery guy. They really bothered me. The quality of Sleep Number is great. They're getting top-dollar for it though. It's a good product but it's too expensive.

I had two hip replacements and I thought a Sleep Number bed would be better for me. Their sales guys were nice but the bed that I tried was way too expensive so I said I wasn't paying that much for a bed. They came down to about $700 for the plain mattress and the bed so I got it. I was in the hospital for a while after I got the bed. I keep changing it to see what I like. It’s nice to change it when I want it softer or make it a little harder. I’d recommend Sleep Number to somebody though it’s a lot of money to pay for a mattress.

We needed a new bed and felt like Sleep Number would be a good one because my wife likes soft and I like firm. For the most part, I like the bed. However, I don't like the base all that much because it's bigger than a king size bed. I thought maybe it was just my bed but then I got measurements on it and it's literally an inch too big on each side and can see it compared to the mattress. I can't put on the cover that comes on the base to help keep the mattress still because I have the side rails. It's that too thick and every time I sit, it slides on that hard plastic base. It's the only thing I don't like. Also, the remote control doesn't seem to read properly over time. When we adjust it, it goes a little crazy sometimes. But I’d still recommend Sleep Number.

We bought a mattress that came with a base from Sleep Number because nothing else works. Their very nice and helpful professionals showed me the product and explained everything. It was also fascinating to watch the delivery team put the bed together. I'm very happy with the quality of Sleep Number.

I went to test out all the beds and I chose Sleep Number based on what I experienced. I’m ecstatic with Sleep Number and I’m satisfied with my sleeping experience. I like the technology involved with it. It’s cool to be able to track your sleep. I don’t know the algorithm behind it but it’s a cool feature. Plus, the reps were very helpful and informative and since then they’ve been very hands on in making sure that all was good. The delivery team was good, too. They made sure that everything was perfect, up and running. They took all the boxes away. Everything was wonderful.

My niece in Austin has a Sleep Number bed which she likes. I needed a mattress so my daughter and I went to try them out. I liked it so I got one, too. I liked the idea of being able to recline up and then have the foot up. The bed also fits right in my queen-size bed frame. I'm very satisfied. I would recommend Sleep Number to a friend.

Working with the Sleep Number sales rep went really smooth. We bought beddings, a bed frame and a mattress. The delivery was really smooth and the people are really nice and polite. I love my bed.

We looked everywhere else and didn't think nobody else could do what Sleep Number could. Their sales reps were all good all the time and the delivery team did a fine job, too. The bed has been very good to my wife. She loves it and I’m very happy with it. It's been an excellent experience with Sleep Number.

I've bought the Sleep Number mattress and some big pillows and had it for four months now. The quality is great and the bed is awesome and super comfortable. I would refer it to friends and family.

I got a mattress, some sheets, and several of the different pillows from Sleep Number. The sales reps were all polite but the delivery guys were a little bit aggravated with me. I expected that though. I was in the middle of renovations, so they couldn’t set up in my room. They were going to just leave it there but I thought it was difficult so I went ahead and have them set it up in my living room. One thing though - I tend to have to put all the air into my mattress every couple of days. It leaks out and I don't know if that's normal.

We purchased a Sleep Number because she wanted to be able to elevate her head and do reading at night. Things have worked out very nicely. The salespeople were very pleasant in explaining things thoroughly to us. The delivery people were very nice and set the bed up. She enjoys and likes the bed very much but it's different for me. I’m not used to all this up and down. I’m too old-fashioned.

My husband and I had our bed for a long time but we could not make a decision because we have two different sleeping styles. We thought that Sleep Number might be an answer to what we needed. My husband had been in apartment, on a job he was on for so much, sleeping on that​ type of mattress and he enjoyed it. So, Sleep Number is perfect and exactly what we needed. When I wake up in the morning and I'm rested, that’s about as good as it gets. I could not ask for anything better.

My in-laws had a Sleep Number, so we got one too. We have the mattress, pillows and bed cover for a couple of months already, and I like it. It was a good and easy experience.

It was time for a new bed, so we figured we’d try Sleep Number out. My wife says it seems a little more comfortable to her, but to me, it’s just a bed. I personally think I felt better on the other bed. She likes the Sleep Number bed so that’s why we kept it. I would have probably returned it because a regular mattress seemed to do the same thing. On another note, their sales reps were knowledgeable and friendly, so everything there was good. The bed was delivered via UPS and I set it up myself, which was easy.

We had a couple of family members that had bought those Sleep Number beds and liked them and we thought we'd try it. I've been having trouble finding one that I could use that was comfortable and so we switched a couple of different times and wasn't happy. We didn't have the flexibility to go to a different range for one side of the bed versus the other side, and my wife and I don't like the same hardness level.

It’s been pretty good that I had a Sleep Number for 10 years or more. However, the new one has different controls than some of the ones that I got. And because I’m old, it confuses me. I’m a disabled veteran. I got concussion brain damage so my memory and my coordination leave a lot to be desired. So I wish I could have the original controls on the new mattress. Otherwise, it’s fine. I have issues with my esophagus so I have to sleep on an angle. It’s very important not to impinge my esophagus because I can get in big trouble. Overall, it’s perfect. I’m very happy and satisfied with it.

I spend a lot of time in bed and I needed to get some good night sleep. Then somebody else told me that Sleep Number was fantastic so I got a mattress and some pillows from them. The sales professionals were great and the delivery team was fine. I love the bed!

My daughter and granddaughter have Sleep Number beds. I needed an extra bed so I thought I'd give Sleep Number a try and got the base and the mattress. The sales guy was very nice, very helpful, and very personable. The delivery team was all-business. They were friendly, did their job and left. I'm very happy with the overall quality of what I purchased. I have already recommended Sleep Number to two or three people - it's a good night’s rest.

I needed a new mattress and I had a Craftmatic bed. The top mattress was in bad shape ‘cause it was about 18 years old. I figured I might as well get something good. According to all the information that I found out on the mattresses, it seemed Sleep Number was the better of all the choices and they were running a sale, so I sealed the deal. The sales reps were all very courteous and well-versed about the thing and answered my questions. I bought pillows and I went back and bought another pillow. It was shipped here and I put it together. Overall, everything’s working fine. It’s well-worth the advice to get one. I’m very pleased with what I purchased and I’ve recommended Sleep Number to quite a few already.

I had an old Sleep Number since 2000 and I absolutely loved it that's why I bought another one about two months ago. My old one still worked but I gave it away to my niece and she was really excited about it. I have back issues and it was just wonderful. I’m hoping my new one is just as good. Hopefully I have a closing on my condo later this month and I’ll get to use my new Sleep Number bed.

I cannot be happier. Adrian gave me all the info I needed in about three minutes. So easy even a senior can get help from this website. Cannot wait to get my bed back together and know if I have a problem I can contact them again and they can help quickly. Thanks again Sleep Number and Adrian!

It took a bit to get the right name, phone number, email address, and physical address since we bought our bed so long ago, but Ben stuck with it and didn't give up. Then, he was super helpful in quoting me for the under warranty replacement parts I needed.

We needed replacement foam. The agent was very helpful and quickly ordered a replacement foam.

My old bed was always terrible so I thought of trying something different. Sleep Number bed is awesome and amazing. Their sales professional was very thorough, informative and definitely knew the product he was selling. Dealing with Sleep Number was very flawless. Everything was great and on time.

I have a lot of back and hip issues and I needed to try something different so I purchased a Sleep Number mattress. The young lady who helped me with my purchase was very knowledgeable. She did a really good job and I liked her. Their delivery team was very nice, too. I like my Sleep Number bed. My back feels better on it and I sleep good so I have no complaints.

Very good assistance.

Representative was very helpful.

Arjun was extremely helpful to me today. He was knowledgeable, courteous, and replied very quickly. He let me know all of the options available to me. Even though I need to do a little measuring before placing the order Arjun made the process of updating my 99 yr old mom's Sleep Number bed work much better for us. We will contact him soon to place the order.

We were looking to replace some bedding and being a Consumer Reports member, we looked through their information and Sleep Number was one of the option that was recommended. So, we went and looked at it and we’re happy with what we found and that’s what we ordered. We bought the king size bed. But it’s two separate twin beds that are mechanical for both the head and feet. And there’s the heating and cooling blankets too that they have for those beds and they work very well. Their sales rep was very courteous, pleasant and informative and wasn’t pressuring us to do anything, just giving us the opportunity to ask questions about the product, test them, and make a decision about what we wanted. Their delivery guys were really nice. In fact, I knew a couple of them. So far, their quality is good. Everything, so far, has performed as expected. It's exceptional.

Consumer Reports magazine recommended Sleep Number and I eventually found out it's a good product. I haven't seen anything about it that's inferior. I wanted an air mattress and I have known about Sleep Number for a long time so it seemed like a good idea to get one. A salesperson of theirs was very helpful and easy to work with. The bed was delivered to my door and I got it out of the boxes on my own. I would have preferred that the delivery team, instead of leaving the box at the door, had rung the doorbell and then helped me get the huge box inside because I'm 82. I struggled with it but I got it in and took care of everything by myself.

We’ve owned our Sleep Number bed for about two months now. We also got some pillows. Their sales rep was good and delivery went very well. It was quick and easy. The quality of the bed is good and it's comfortable. We’re very happy.

Quick response with a number of alternatives. Gave me what I wanted without a lot of gibberish. Highly recommended.

My wife has a back disorder and she needed something that can give her some comfort. We got a Sleep Number and their sales reps were great. We had our purchase sent to the house and the assembly didn't take very long. Though it's a very expensive bed, it's good quality and it has helped my wife.

My stepfather bought a Sleep Number and said that he never thought that he would make payments on it, but he didn't regret it. My mother also had one for 10 years prior to them buying the new one. So I decided to go and get the bed and adjustable base for myself. The reps were helpful and weren't salesy or trying to push anything. They were giving me information and letting me make my decision. I like my Sleep Number a lot.

Big thanks to Alia - very helpful, very quick. Appreciate it!

I had a Sleep Number bed previously and last January, I got a mattress and some beddings and pillows from them again. The delivery team was on time. They were in and out in a very short period of time and did a very good job. I gave them a hard time about those booties they were wearing but they put up with me so everything's good. With Sleep Number, I sleep well which is what I wanted. The mattress is great and I'm glad I bought it. It'll last longer that it will. I'm sure I'm going to use it for another 20 years.

Jordan was very helpful and handled my issue in a professional way.

I’m a repeat customer of Sleep Number. I like the quality of their products and I've had them for 18 years. Their sales rep was fantastic and the people that delivered it were on time and very professional. Overall, it’s a very positive experience. I’ve used their customer service and it’s always been fantastic.

I was tired of not getting a good sleep. My wife and I went in several months ago, looked the bed over and that's how I identified the salesperson I wanted to work with. When the money was in the bank, I went back and said, "I wanted to get this bed and I wanted to talk to this person to make it happen." Everybody was very cordial and very helpful, and I'm pleased with the results. However, it would've been nice if the salesperson had said something about health because I do have some health issues. My chiropractor said that he could have issued me a prescription to go with the bed. There's some medical benefits of it that I felt should have been included in the discussion and we should have explored that we did not. Nonetheless, I've been satisfied with the bed and I would definitely recommend Sleep Number.

I decided to buy a bed and base mattress from Sleep Number due to back problems and, so far, it's working pretty good. The sales professional was really great and nice. She explained everything to me and let me lay on the bed. One thing I dislike about the bed is its plastic bottom, the box - lets the mattress slide around. Other than that, it's been great and I really like it. It was a great buying experience. They weren't pushy and just let me decide myself what the product was.

Adrian was great! He gave clear instructions, researched and gave me the information I needed to address my issue.

My boyfriend had a Sleep Number previously so we bought mine together. We bought the mattress, the base, the mattress pad topper and the waterproof mattress pad cover. Then he bought the contour neck pillow and I bought the classic basic pillows. We had a great sales rep named William and he was really patient with us. We were in the store for an hour trying the different beds, and he told us about adjusting it down to 30 and building back up. And he talked to us again about the mattress pad. No pressure on anything.

We had several friends that recommended the Sleep Number bed, so we decided to give it a try. We got the mattress, base, and the SleepIQ. We weren’t sure what to expect but so far we’re both happy - no complaints. The sales reps were great. We went in the store and talked to one rep, and then we ended up calling and spoke with another rep, but they were both very helpful. The delivery team was also very good.

I had done a little bit of research and found that it might benefit me to get a bed that I could adjust as opposed to one that's going to stay the same. I bought a mattress from Sleep Number two months ago and I'll be using it for a long period of time. This was not a purchase that I would normally make on the spot and coming from a sales background myself, the salesperson did an excellent job. The delivery crew was on time, courteous, friendly and got done in 20 minutes, including taking out the old bedding, which was awesome. I have no complaints about my purchase so far. I've had a good night's sleep since I'd gotten it so it's been excellent. However, to change the setting in the morning is the hardest thing to remember.

A friend of mine had a Sleep Number bed and was raving about it so we decided to try it. It's a good bed and their sales reps seemed to be knowledgeable. They told us to call them if there's any issue, but there hasn't been so far. The bed came by UPS, ahead of schedule from what they told us. Since I was in the furniture business for a long time, assembling the bed has been easy. We're pretty happy with it and would recommend Sleep Number. The experience with them was good overall and we enjoy the product.

I needed a new bed and consumer reports have Sleep Number ranked number 1. I bought a mattress and a base from them and their reps were all great. However, I'm having difficulty because I wake up with back pain every day. The quality of the bed is good but it's just not comfortable for me for some reason. I've never had back pain until I got this bed. Overall, Sleep Number is a good company but the bed's not working for me.

I already had a Sleep Number bed for ten years now. I liked it but I wanted the one that went up and down. So aside from the mattress I also purchased two sets of sheets. I love my new Sleep Number bed. However, the only thing I can't figure is how to get it on the left side using the remote.

I needed a new bed so I got a mattress and a base from Sleep Number six months ago. I sleep on it and it's fine. It's been a very good experience with them.

This is our first Sleep Number and it's really good. The sales reps explained everything and the delivery folks were on time and courteous. Overall, I've had a very good experience with them.

We were unhappy with our previous mattress and the consumer reports about it so we purchased a Sleep Number. We've had it for a couple of months now and it has a fine quality. Sleep Number was easy to deal with. The guy we worked with was terrific and the mattress was also delivered on time.

I bought a lot of products from Sleep Number. My father-in-law recommended them to me. It was all good with their sales professional and their delivery team was helpful. I've had the bed for two months now and it has good quality.

I saw a Sleep Number at my local shopping mall. I walked in the store, laid down and fell in love with the bed. I have tax returned so I decided to splurge and get one because I have an eight-year-old bed and it has a dip in it when it is slept on. It was so uncomfortable that I wake up hurting more than I was before. I dealt with a couple of sales reps and I like the first girl I talked to. She was very informative. The guy who was there when I actually got the bed was able to get me taken care of quickly and could answer any questions because he and his son had their own Sleep Number so he knew what to do. I didn't have the money for the base part so he told me where I could go to get a good and cheaper alternative.

Sleep Number is a great bed and I wish I would’ve bought one sooner. My back was bothering me so we decided to purchase the bed. Some days when my back is hurting or I'm feeling a little sore, I can make the bed hard or soft. I can’t do that with another mattress, not even the Tempur-Pedic. I tried those and they don’t even give me that option. My Sleep Number also doesn’t feel like an air mattress, but like a real one. Their sales reps were really nice and weren’t pushy. The delivery guys were clean and really fast. They were very efficient, neat, and explained everything to us. They've also set the bed up in record time.

We got Sleep Number's mattress pad. Their delivery team were very friendly and on time. They were very helpful in telling me about how to use the product. Not that I've had continuous sleeping on it but I do like Sleep Number better than the regular mattress. Since having Sleep Number I do not have as many back pains. I sleep on a 35 and my husband sleeps on a 75.

I have a bad back so I purchased a Sleep Number. I told the sales rep I want the bed as that in the store and she said that I'll get everything. When it showed up, it was just the mattress, which I was pretty pissed off about. I didn’t have the box that goes underneath the bed. I thought I bought it and I didn't plan to put my bed on the floor. But that’s all I paid for and so I didn't bother getting in touch with them. But, their delivery crew was real great. They came in and got it done. As far as the bed itself, it's a good quality.

Pump quit working. The agent was very helpful.

I have back issues and nothing else was working for me so I decided to purchase a split king with an adjustable base from Sleep Number. Their delivery team did a good job and the quality of the bed is great. It was a pleasant experience other than the fact that it's expensive. I've never paid a thousand dollars for a bed before. Nonetheless, they were professional.

I inquired with Sleep Number to get a price. I was in no real hurry to place the order because we were in the middle of remodeling our house, but the salesperson was kind of pushy. He called me repeatedly, multiple times a day. I was very busy and I didn’t have time to respond to him. I left a message and said that I’ll get back to him when I’m ready, but he continued to be persistent. Nevertheless, we're very happy with the Sleep Number products. This is the tenth Sleep Number bed for our family.

This is our second bed. Purchased 1st in 1997. Now wanted a king. Had a great experience at the store. Can't wait to get our new bed.

We went and tried a Sleep Number mattress. We liked it so we bought it and everything’s been good. Their sales reps were knowledgeable, helpful, and courteous.

My brother bought from Sleep Number years ago and he still liked the bed. When I test-retested one, it was comfortable. So I got a q12 bed and the base even if it was a little more money than I wanted to spend. The sales representative was very helpful and there was no pressure during the purchase. The two guys who delivered the bed to my home did a really nice job. The bed was of good grade and very comfortable. I get good sleep and I have no complaints at all.

I couldn't be happier with my experience at Sleep Number bc of my salesman. He was knowledgeable, professional & more importantly cared about my happiness & not the money he will make. You are lucky to have him! He is what salespeople should strive to be like. I did my research & knew what I wanted. He brought me to it. Showed me how it worked and found my number. He never pushed a more expensive bed. Never even mentioned it. He asked me if I would be interested in any accessories & I said no and that was it. He broke down my bill for me and explained it. He spoke about his family and was down to earth. I brought my friend with me. She is disabled and fighting for disability. He knew she wasn't ready to buy but treated her like a human. Did not see her as a waste of his time. He answered all her questions and showed her beds and found her number.

Our old bed was 15 years old so it was time for a new one. I've had my Sleep Number mattress and base for 2 months and it's good. I'm happy with it. Additionally, my interactions with the sales reps were all positive. The delivery team was friendly and on time, too.

Good service. The customer service rep (Adrian) took time to look up my current bed information and recommend a new model. He also helped me to sign up for sales information and he recommended I stop by a store to test the different beds.

I already have a Sleep Number bed but we recently got one for my husband. We only got the mattress because we have an adjustable base. I called ahead because I did not want to encounter the man that I had seen in their store before, and the woman who helped me during the purchase was superb. It was a great experience. Overall quality of the product has been excellent. In fact, we have recommended Sleep Number to a friend and they bought a bed.

My wife's friend from work has a Sleep Number. We bought a Sleep Number mattress and have it for at least a couple of months now, and so far so good. The sales rep was very informative. The delivery crew was a good team and explained everything to me about the bed. Very good experience.

We needed a new bed and saw their advertisements so we purchased a Sleep Number. We got pretty much the whole package - the bed, bedding, sheets and comforter. We spent a lot of money with it. Their sales rep was very nice and helpful. It was definitely a no-pressure sale for us. Their delivery team was great too. Their quality is good, but it definitely takes some getting used to.

Your agent Alia was very helpful with my problem. I have to try the video to see if it works, but she was very nice.

My husband has back issues and we’ve tried every mattress that there is in the book. When nothing has changed, we kept telling him that he needed to try the Sleep Number and he finally decided to break down and do it. We’re a month and a half in and so far it's working. He’s not waking up in the middle of the night anymore with back issues. We love it and I love the sheets.

I am very dissatisfied with my bed - have not had a good night's sleep yet the my back and neck still hurt while trying to sleep and when I get up in the morning when I get up. The bed and pillows are very hot. The only way I can get halfway comfortable is to put it on zero gravity and no one wants to sleep in that position all the time. The massage feature is extremely loud. Just not a very good experience in general.

I was very happy I could order this bed via live chat. I was actually able to multitask during the entire process. Love the beds. This is the 2nd one we have bought and will not be the last. Thanks Again.

The service rep was quite helpful today.

I got the king size bed from Sleep Number. It is fair but too expensive for the product. The sales reps were knowledgeable and polite and the delivery team was good and professional.

My wife had a hip replacement so she sleeps on our Sleep Number and she likes the controls. Sleep Number's sales reps were all very helpful and the delivery team has set the bed up just fine, but moving the bed was a problem, since the moving company didn't know anything about it. The movers sent a guy out and he said that they couldn't move it, then when they arrived, the guy said they couldn't find and disconnect the hoses so I did it for them. The best way to have done it was to take it completely down or take the mattress off from being attached to the frame. It was just so awkward to package the bed and move it.

I had an issue with one my air chambers and cringed at getting a quote to replace it. To my surprise, it was free even though my bed was over a year old! Thank God since I didn't want to use my vacation spending money. All I have to do is send back my damaged one with their pre-paid shipping label they emailed me. So awesome! They also shipped the new one 2nd day air. :)

We had tried a number of the coil spring mattresses and because of my size and weight, the springs were always an issue, and I didn’t care for the memory foam type beds so I decided to buy a P5 Sleep Number mattress. The sales representative wrote the contract up and we paid over the phone. Delivery was on time and extremely efficient so everything went fine. However, I think the delivery charge is a little much for what it actually takes to deliver and set up the product. But with the limited time that we've had the bed, we've had no problems with it. So as far as I can tell, it's a quality company.

Helpful and patient.

I'm trying to find a good bed for my bad back and hip, and Sleep Number seems to be a good product. Their salesman spent plenty of time with us and was respectful. The delivery team was courteous, on time and very helpful in explaining how to use the product. They were very knowledgeable, and they took caution when they were hauling in and out of the house.

My wife has always wanted a Sleep Number. So we went to one of their stores and tried out all the features of the bed. We got great customer service and the sales rep let us try different beds from the highest to the lowest and told us all different options, such as the option to add an application program to link the bed with the phone so that we're able to see the pressure points when we're sleeping. I didn't go for that option at the time but was wondering if that can be added on. We thought they always start at a high price one, but we were able to get a good deal on one of the beds. We ended up with the regular mattress and box spring.

The mattress cover and foam pad was coming apart allowing the side of the mattress to bow out. It will be replaced under the limited warranty.

Tried calling the 800 numbers and after almost 30 minutes waiting, gave up. Did try the chat and that wait was only 2 minutes. Had a remote issue and Alia was helpful in troubleshooting, to recycle pump and fresh set of batteries helped!

We had a Tempur-Pedic bed for a number of years but it’s too firm for me and too soft for my husband. We decided that we needed something else so we got a Sleep Number mattress and a base. Their sales rep was great. He got us up on the display bed and talked about it. He knew everything about what was going on. My husband and I lied down on it, adjusted it, and we were both comfortable. I also got a memory pillow that's got the weird curve to it, and sheets which I love. I'm completely satisfied and really happy with Sleep Number.

Saying thank you for the on-line chat help in tracking our order. She responded quickly and the order will be here today.

My wife and I had already owned a Sleep Number and it was pretty easy for us to go back to it. We've had our bed for 3 years now, and we've been really comfortable on it and we don't want to sleep on anything else. Our daughter has been having back problems and she's on a whole standard kind of mattress. When we went in to the store, they asked us what we're looking for and we told them. We had our daughter with us and they took her back to back and did the whole set up to get her Sleep Number. We picked out the right bed for her, something that's a little less expensive than what we've gotten. So, the sales professionals were really good, helpful and knowledgeable. They showed us several different models that they had. It was really great. I enjoyed the experience of going to them.

I love my sleep Sleep Number bed. I had a tube-type waterbed and I liked it, but the only way I could adjust the waterbed was by opening up the tubes and adding or subtracting water. But since the Sleep Number was a type that one could add or subtract the air with the remote, I thought I would try and see if I liked it. Sleep Number was an airbed that was the same type so I thought I will probably like it. My grandson purchased one six months ago. I went over to his place and laid down on it a couple of times. Even though he had his pumped up to a high number, I liked it too. I eventually got the top-of-the-line mattress that was on sale and I got the base that makes the bed go up and down.

We’ve had a Sleep Number bed for 22 years. The base was still good so we purchased the king-sized mattress and some covering. The quality is extremely good. Also, the sales lady that helped us was absolutely outstanding. Both the saleslady and the delivery folks were well-trained, timely and friendly.

This is our second Sleep Number purchase. We gave our old Sleep Number bed to my daughter-in-law who had some back surgery and it helped her greatly. Then we bought a new bedroom set and thought that we couldn’t put a Sleep Number bed inside it. So we bought a regular pillow top, but we were very unhappy with it. It’s always lumpy when I put a bed spread on it. So we got a new Sleep Number which fit perfectly and even looked better than the pillow top. It's perfect - smooth, flat and looks like it was made by a Marine. It makes the whole bed look really nice. Also, the delivery team was great and courteous. Everything went flawless. We’ve never had problems with it and we’re doing good.

I enjoy my Sleep Number bed very much, but I'm very annoyed with the cover that I bought for it. The cover makes noise and I had to take it off because it actually diminished the enjoyment of the bed. So I had to buy something else.

My son wanted a Sleep Number bed and when I went and got one, they were running a special so I got one for me, too. The sales rep explained everything to the T and he was very helpful. I love the quality of the mattresses that I bought. It’s also great to be able to adjust my number. With this bed, I have a great night’s sleep.

We like our Sleep Number mattress. We've got friends that have it so we decided to buy as well. Their salespeople were courteous and they were able to explain the products to me and answer my questions. And once it was shipped to us, setting it up was pretty easy though a little time consuming. But the only thing that we're kind of on the fence about is the two sides right in the middle where a little bit of the edge can be felt. And on the side of the bed, you just feel like you're falling into the middle. We thought about sending it back within the first 90 days but we decided against it. We kept it and just tried to live with it. It was a good experience as a whole.

We had an old mattress and we were looking for a new one. When we heard good recommendations that the Sleep Number bed was good for the back, we purchased the base and the mattress from them. We've now owned these for a couple of months and we like the bed a lot. However, they're misleading. If I had done a little more research about the linens and known the difficulty in finding sheets to fit, and if I had to do my purchase over again, I would have looked for something else and not chosen this bed. You can't tuck the sheet into the bed skirt and there's no way to tuck it under the mattress, so it just hangs over. I'm struggling to find sheets that fit and are like a top sheet.

We have a King size Sleep Number that we inherited from my wife’s father and we had a Queen that we had purchased. We just got a single for my son. We scheduled for home delivery so we had the experience of putting it together and it was easy to assemble. To date, they had been wonderful beds and my son is enjoying his thoroughly and we're very happy with the product. I find them a little pricey, but overall my experience has been very good with them. They're quality products and I enjoy sleeping on them.

I heard some good things about Sleep Number and I decided to get the whole mattress frame with the bed and everything. I had a fantastic experience with them. The quality is really good, and a lot of my backache left me since using my Sleep Number bed.

I bought a mattress from Sleep Number and it’s been great so far. The sales professional was able to answer all our questions and the delivery team was great. They were very professional. So far, the bed keeps me at a 35 and my husband at a 75.

We purchased a Sleep Number because of the quality of the product. We got the base, mattress, sheets and the pillows. The sales rep was awesome. We were there for 90 minutes and he gave us his complete, undivided attention and took us from mattress to mattress, style to style, and gave us our SleepIQ number. It was awesome. I was sold even before I went in, but he went the extra mile and helped sell us even more. The two delivery guys were great and informative with how the bed was set up and how all of the features worked - from the hand control to the feature on my iPhone.

We were looking at replacing our old mattress and my wife and I tend to have different opinions on what we were looking for in a new mattress. She wants something firmer while I want something a little softer. So we figured that one of our few options was the Sleep Number bed, and since we had access to one in Grand Forks, I went down there to check it out and we got the mattress with C2. So far, the product we got seems to be pretty good.

Our daughter and son-in-law have Sleep Number and they love it. My wife and I have different sleep patterns so we decided to buy from them a mattress and a cooling pad. All of their sales reps were really good. Their delivery team brought it to the house and did a nice job but were unkempt - they were sloppily dressed. They had dirty t-shirts and shorts when I thought they would have Sleep Number shirts on. Their appearance was not professional. Other than that, everything was good and we really like the product.

We had a lot of friends who suggested that Sleep Number has a good bed. The gentleman from Sleep Number we worked with was very knowledgeable and pleasant. The delivery team was also very nice to work with. On the whole, we're definitely enjoying it. It was very easy and quick to go through the whole process, and no problems at all.

I have bought from Sleep Number 10 years ago and this time, I purchased a bed and some sheets from them. I'm very happy with my purchases. It's very easy to buy from them and it was a good experience. Their sales rep and delivery team were also great.

My wife and I were visiting the Birmingham Home Show and we've been talking about Sleep Number for quite awhile because my wife has back problems and had trouble sleeping for a long time. Also, we had a decade old mattress that needed to get changed out, so we finally decided to buy from Sleep Number. Corey, the sales professional, was great and helpful. He helped us get to the whole purchasing process. It's pretty easy especially since he’s got the home show. In addition, the delivery crew was very fast, efficient and kind.

We were having problems with our back. We got a Sleep Number mattress and their sales guy made sure that we had the right bed for the right price. The bed has a great value and is more comfortable than our last bed which was so hard that we could hardly sleep on it.

I was assisted by Ben on Chat online. I found him very helpful. He answered all of my many questions. He guided me thru the ordering process with patience. Thank you Ben!

So far, it's been a good experience. I bought some bedding, pillows and the base that goes up and down. The sales professional at the store was informative, courteous and helpful. Also, the delivery crew was great. In terms of quality, the Sleep Number bed is very good and my snoring has markedly decreased. I am a satisfied customer.

My wife likes the mattress soft and I like it hard. I also wanted to raise the head up so we bought a Sleep Number bed that we could both be comfortable in. We purchased the base and the mattress, sheets, pillowcase, cover for the mattress, and a headboard mount for an existing headboard that we had. The Sleep Number sales professionals knew about their product. We scheduled for a home delivery and the delivery people knew exactly what to do, how to set it up, and calibrate the pressure on it, so it didn't take them long at all.

We have differing techniques and so we bought Sleep Number. The sales professionals were really cool and my husband said that the delivery team was good. I like the items that I bought. It was a friendly, quick and good experience.

I have a service-connected disability with my back 'cause I flew a lot in helicopters. And I thought, "Okay, you stop flying, it's gonna go away." It never did. Through my career I went through quite a few different mattresses trying to correct it, from soft to medium to firm. Quite a pricey deal. My partner had purchased a Sleep Number 15 years ago and he said it's beautiful. I should have listened to him because he had back problems, but I couldn't afford it at that time.

My dad has a Sleep Number bed so I bought one too. I got the mattress and the base. I already had a frame. I also got a pillow, pillowcase, and some of the cooling sheets. I made the sales rep's job easy. I went in and knew what I wanted and she was very informative as far as what she was trying to sell to me. I also knew what sheets I wanted and she just pointed me in the right direction then I bought what I was looking at. So far, so good with the quality of the products I got from them. The delivery went really well. They came in, set up the new bed and tore down the old bed easily. I'm pretty satisfied overall.

Our chat salesperson, Ben was very helpful. Answered all my questions. This will be the third Sleep Number bed in our house. We got our first one 15 years ago and is in our little girl's room now.

I got some positive feedback for Sleep Number from other people. I got a base and a mattress from them and my experience with their sales rep and delivery team was great. The bed is fantastic and we like it. I'll see how it goes but so far, it's been great.

Alia was great. Provided step by step reset instructions and patiently waited while I performed them. Once complete provided the information needed to contact the frame manufacturer to see if the actuator cable is faulty. Nicely done.

My husband deals with like sleep insomnia and I have major back issues, so we got a mattress, adjustable base, pillows, and bedding from Sleep Number. The sales rep was great. We had the items delivered to our house and it was good. The only thing that catches me off-guard, and I haven't had an opportunity to check why this is so, is that on my app it seems the timeline doesn't match the time that I'm getting in the bed, like it will tell me what time I'm in there but then on the bottom, it will say AM instead of PM. But it's just an easy, obvious AM/PM flip in my app. Other than that, we're pretty satisfied with it. It's the best purchase that we've made. We're most definitely very pleased with what we got. My husband can now fall asleep for seven hours straight.

I needed to be able to elevate certain things so I got a Sleep Number. Everything was great with the sales rep and the delivery team was also awesome. It was a cool experience and we're very happy with the bed. We were excited to get it and it stayed that way, so it's good.

I related to Ashley the problem. She understood quickly and sent to me instructions on how to determine the leak. I could not be more pleased with the experience.

My husband has sleep apnea so we purchased a Sleep Number bed however, we have not gotten the base yet. Their sales rep was fantastic and awesome. She had us check all the beds and had us try different pillows. She talked to us also about her experience as a Sleep Number owner. We then had the bed shipped to us. The only issue I’ve had with Sleep Number is the app. They set it up under my husband’s name and it won’t let me switch it to me being the primary name when I’m the only one who ever checks it because my husband never goes on it. So that’s a little confusing. But it’s no big deal because I can switch to my name and it’s fine.

The agent was courteous and provided all the relevant information.

We buy a mattress every couple of three years so we decided to try Sleep Number. We got one and also a pillow and a base. Their sales rep was awesome and very helpful. Their delivery team were awesome as well. So far, we're loving the quality of their product. I would recommend it to a friend but I'll tell them it's a lot of money.

My chiropractor told me a few years ago to get a Sleep Number and then when my husband's chiropractor told him he would benefit from it then we finally got the Sleep Number bed. We got a mattress and they threw in a couple of pillows. The sales professionals were wonderful. We scheduled a home delivery and that went very well. The delivery team explained a lot. We're very satisfied with the bed. It's a matter of finding our right numbers and, depending on how we feel after a hard day's work, we might need to adjust it. We get a good night's sleep now and feel better the next day.

I've been wanting a Sleep Number bed for a while and I finally bought one. I got the mattress and it came with the base. I did all the research on my own and I talked to their polite sales professional briefly for the financing. I got the bed delivered and set it up myself. The bed was easy to install but not so much with the little box spring that came with it. I really enjoy the bed and I get great sleep now.

Alia was so helpful on the Live Chat (Love this feature) I did with her. She answered my questions quickly and got the changes I needed done. Thank You!

I was having trouble with my back in sleeping. I purchased a mattress from Sleep Number and everything is going fine. I never had a problem with their sales reps and their delivery crew was real nice and careful. They were all nice people and knew what they were talking about. I’d recommend them to anybody.

So I purchased my Sleep Number I8 a little over a year ago. After paying a bit over $4,000 for my mattress I am highly upset about the service that I have received today, when in need. I am a 24 year old female, I have never had major medical issues in my life up until now. Since getting the mattress I have had several issues, which are slowly progressing. It started with a pain in my wrist that sent me to the emergency room last year in the middle of the night and is now alarmingly a numbness and tingling in my leg when I wake up. My doctor advised that we should monitor it for a while when it all started, as the only thing different was in fact my mattress. And after staying out of town recently and waking up with no pain or tingles, it is even more evident that the issue is my mattress.

Rep was Max. Did a good job. Was fast and polite. Thank you..

My girlfriend had problems with heartburn and she slept on the upper level and always had to put a bunch of pillows. Our old mattress also had a sink on it so we were looking for something else that doesn't make us feel numb in the morning or make us toss and turn. Therefore, I bought a split version Sleep Number bed - I got the mattress and the base. The sales representative, Doug at Geensboro on Wendover, was professional and helpful. I arranged for the delivery guys to come when I got off work - about 2 or 3 o'clock. We don't know where we could do it, so the delivery team ended up getting here around 5:30. They put the bed up and got everything squared away. The overall quality of the mattress is pretty good. I sleep better on it sometimes and the mattress has done us both some good. I would buy from them again. I have also referred Sleep Number to a couple of people.

I have a family member that has Sleep Number bed and they liked it so I got one for myself too. Sleep Number sales professionals were all good. They were knowledgeable, able to answer all my questions, explained the products to me. Their delivery team was courteous, on time and careful with the delivery. Sleep Number products have very excellent quality. Everything was great. I would recommend them and I'd buy the bed again.

I needed help having part of my order sent to another address. She was very helpful!!

Our friends told us about the Sleep Number. My husband and I tried out the bed and I wanted one. We got their pillows as well. Their sales professionals were nice and showed us the beds. We have enjoyed Sleep Number since we got it, I feel like it has helped us sleep better. However, I'm having a little trouble getting the bed adjusted right. It seems like I wake up at night hot. We've changed the setting on my side and it helped somehow, but we're still working with it.

The chat representative was very helpful and knowledgeable and was able to assist me with my needs.

My back starts aching at night and I was having a hard time. I bought a bed and a bedding from Sleep Number recently thinking it would help my back and it would probably work better than any other. My mom and dad had a bed from Sleep Number before so I already knew about them for quite a while. The lady from the store in Layton was very knowledgeable and super nice which just made it a great store visit. I was really pleased with the customer representation. I also went in the Layton Mall before Christmas for shopping and browsing. At both times, the people in the store were great and helpful. The bed was then shipped by UPS because we live about 120 miles from the store. It cost extra shipping through UPS but it was very simple to put together. I didn't have a bit of problem.

I bought a new Sleep Number bed for my guest bedroom but we've had one for at least 20 years. The latter bed was a king size bed. It developed a slow leak maybe due to moving it frequently, so that one section was replaced. Nevertheless, it was of good quality to have lasted that long. I have recommended Sleep Number many times to my friends.

We have a total of two Sleep Number beds in this house. The other one, we gave to our younger son. We had originally purchased our first mattress about six to eight years ago. The product is top-notch. It's better than having a spring mattress which we had before. The only thing we did to the original was we bought a new padding to insert into the mattress. Other than that, it's worked perfectly fine ever since. We never had a problem with it.

Looked at your site and identified my issue. It said to contact customer service. Chatted with Max and he was very helpful in resolving my issue.

I was a nurse's aide for over 20 years so I had a lot of heavy lifting and moving, and it wore out my back. I got a Sleep Number and it's been an excellent experience with their sales reps. The quality of the bed is very good, too.

My chiropractor recommended one of the mattresses from Sleep Number. We got the base with the mattress. The sales reps were very friendly and helpful and I'm happy. It was easy to pick the right mattress and finish the purchase. The delivery team did a good job. It was raining very hard and I went to prepare for them. The bedroom is upstairs and I didn’t want them to drag the mud from outside. I gave them special booties I bought from Home Depot but I had to remind them over and over when they were walking back and forth. They should be more considerate. Overall, it’s a great product and the quality is beautiful. Wherever we move, we bring our mattress with us.

I've had two back operations. Our previous mattress was too soft for me, but it was comfortable for my husband. So we went to Sleep Number and we got a queen size bed and base. The guys that came to set up the bed did a wonderful job. They walked us through every bit of the bed, showed us where to set it and what sides, and offered to move the bed if I wanted it moved. We couldn't have asked for a better experience. In the next two weeks, they will bring the other part of the bed and make the queen headboard lift up so I can sit up to watch TV. I felt better than I had in years since using the Sleep Number. I wouldn't give it up.

We've had Sleep Number before so we just replaced and upgraded it and got the i8. I wasn't sure which one I wanted to go to and the salesman was extremely helpful so I had no problems at all. The delivery team was excellent. They're really nice gentlemen, were careful with the products and did a great job. I love the quality of the products I bought and I couldn't ask for anything better. Everybody knew exactly their jobs and did them very professionally. I have recommended Sleep Number to other people.

I didn't like the iComfort I bought three years ago and did not have a good night's sleep the whole time I owned it. I got the Sleep Number bed now, and I love it. The Sleep Number installers and salespeople were great. It's been a good experience. Now, I had a problem - it said that there was no connectivity on the remote and it wouldn't go up or down, and the person that was trying to give me technical support kept having me reboot it for four times and I waited for 20 seconds every time. Then, my wife got it working. We bought an expensive bed, and to me, it's worth it. There are other models that are cheaper but what we got is a good bed. Everybody should have a Sleep Number bed.

We went to Nebraska Furniture Mart, Omaha, bought a bed with a Simmons Mattress on it so we could raise the head. They delivered it and they needed a step-ladder to get it into the darn thing. So we sent it back and we ordered the Sleep Number ‘cause that’s what we’ve been sleeping on and the wife really liked the Sleep Number a lot better than the mattress. Then afterward, the last person I talked to about picking up the mattress says, “Did they tell you anything about putting on a lower leg so it wouldn’t have been so high?” I said, “No.” So we ordered the Sleep Number beds. We didn’t order the frame because we kept the frame from that other mattress and it’s working out just great. Everything went well. I had shoulder surgery and I had to put it together with one hand. It was easy and we got it done.