Sleep Number Reviews

Please note that we really tried to exhaust all possible resolutions with the Sleep Number Company before writing this review: BUYER BEWARE!!! Sleep Number beds are overpriced and under quality combined with very poor to non-existent customer service. My husband and I didn't even have the bed a week before we filed our first complaint. The mattress is off the base by a full 4 inches on one side! We both wake up with horrible back and neck aches. We have spent weeks going back and forth with store representatives, supervisors and higher management who treated us and our needs as if they were insignificant.

I contacted today in order to resolve the inaccurate data being reported by the SleepIQ app. I was instructed to restart the device and see if it corrects itself tonight.

Had a question about the jump drive that came with my bed, and the sleepIQ results. Alia was very helpful and polite.

I bought my P6 bed in Jan. of 2013 because of an injury to my back. I believed (hoped) that the advertisements were true so I spent $2500 on this bed hoping it would eliminate my pain while sleeping. I loved the bed initially but now after owning the bed for only three years the mattress cover is worn to the point that it provides no support and my back pain has returned. I called Sleep Number support and was told it was probably the comfort pad under the mattress cover and was sent instructions on how to check it. I was informed that they would replace the pad but that I would have to pay 40% of the cost of the pad for a total of about $160 plus shipping, etc and it might not even solve the problem. This is a company that really believes in and stands behind their product. A $2500 bed warrantied for 25 years and only performs well for 3 years. I don't have the money or the confidence that this bed will not end up costing me more down the road.

Unable to get through via 800 number. 4 attempts kept on hold for 15-20 minutes before your end disconnected my call. 5th attempt a rep picked up after 18 minutes. I stated my problem, he said he would need to put me on hold. After 15 minutes of being on hold the call disconnected. Is that professional??? Online chat on the other hand, got through right away and Arjun helped me immediately.

I bought my father a hospital type bed. He's ambulatory and I'm taking care of him in my house. So, I wanted to get something that he'd be comfortable in that would tilt up and that he could adjust the air so it might help not getting bed sores. I bought a Sleep Number base model that tilts up and can have dual or single air. The sales reps were very courteous. The gentleman who came out did a nice job. I then got a card if I need to ever call for some support. The delivery people were very good, on time and professional. My dad is enjoying his Sleep Number and it's everything that I was expecting for him.

We heard a lot of good about Sleep Number and we got their bed and sheets. Their salesman was great. Their delivery team were very good, helpful and showed us how to run everything. We love our Sleep Number and it's a wonderful experience.

My husband has a lot of health issues and complained about our Tempur-Pedic bed, waking up everyday griping about it until I told him we'd go with Sleep Number. We got the Sleep Number mattress and he's a lot happier and more comfortable. He’s not griping about it and it’s great that I don’t have to listen to that everyday. The Sleep Number products and people were good and the sales professionals were excellent. I know the product lasts a long time – my sister had their Sleep Number beds a long time.

I wasn't sure whether I need to be on a soft or firm mattress. With Sleep Number's capability to adjust, it is an easier way to find out. And, if my body does change, I’m able to change my bed. So, I got the base and the mattress with a protective mattress cover and a pillow. The sales rep was very knowledgeable, very friendly and very easy to talk to. He talked to me about what I liked to do, my activities and that helped a bit to keep me more comfortable. We did home delivery and set up. Te crew were very nice and did a very quick set up. The quality was very good. I sleep better at night. I’m still adjusting to my bed though. I adjust it based on how I feel whether it's soft or otherwise. I was very happy with how everything went. It’s a big purchase and I’m planning on having it for a long time. Overall, they have great quality, products, and service.

I decided to add the DualTemp Layer and (2) In Balance, Contour pillows. I was successfully able to place my order online via chat with Arjun. He was most helpful answering all my questions and made the purchase quite easy. I am thrilled with the Sleep Number Products I have purchased in the past, and look forward to my new purchases arriving in a timely basis.

We had a couple of friends who have had a Sleep Number bed for a while and they recommended it to us. So we bought a mattress, base, and bedding. The sales rep gathered us to the store. I was trying a few different mattresses there, some of the different features and then we made our purchase while we were in the store. We have all the items delivered through Sleep Number and the delivery team came on time. They put together the bed really quickly and everything’s been working great since it got put together. We love what we've bought and so far, our experience with Sleep Number has been fantastic and we wouldn’t trade it for anything.

I had a Sleep Number for 10 years. I upgraded the bed and got the adjustable base and a couple of pillows. The sales reps were very professional and very helpful. However, their products are expensive and we still haven’t got the sleep evaluation system to work yet.

I had back surgery and my sciatic nerve was bothering me so bad I bought a therapeutic mattress at Original Mattress Factory. Everybody tells me how nice they are but I couldn’t sleep on it because it was too hard. And then, my wife mentioned Sleep Number and I was thinking about one too. So we looked online, typed in Sleep Number and found the location. I tried them over there first. As I was trying these mattresses, I was able to adjust them and it felt good I almost fell asleep. My wife’s talking away and I started dozing off and we decided to get it and try it.

I am very satisfied with the ease and efficient manner of the online Chat. Representative Jordan was beyond helpful and was able to address my concerns and figure a solution. I expressed the need for the air pump as my bed is only inflated on one side. Representative Jordan was very thoughtful and pushed my order to ship quicker than standard shipping. I was really impressed that my Sleep Number bed was still under warranty and the cost for the replacement parts were reasonable.

Their sales professionals were really good. The people from Sleep Number are courteous, respectful, knowledgeable, groovy people, and very friendly. I scheduled for a home delivery and they set it up. We bought a mattress, adjustable base, a cover for the mattress, and pillows and they are of good quality. It was a little rough the first two nights getting used to it but I have a Fit bed so it monitors my sleeping patterns. Before, I would toss and turn 11 or 14 times because it tells me. I've been sleeping better since having Sleep Number. I don't toss and turn throughout the night. There are nights that I don't move at all.

Order of new pump and remote for Sleep Number bed. It was easy and fast.

My wife likes the bed very soft and I like it firm so we went with Sleep Number. We have two of them, the first one was bought back in 2005. Their sales team was all good but when we did home delivery, it's surprising to me that we had to wait so long. We got the bed and we love it now but we had to wait three weeks. It's a standard product so I don't understand. They must control their inventory cost by not making it until they get the order but in today's world of Amazon, where I can get anything I want in two days, if it were questionable or I didn't have the experience, I wouldn't have waited.

Checking on warranty for king-size bed purchased in Jan. 2007. Chat rep was very thorough (Alia).

Max was helpful, told me I needed to replace pump and remote and I ordered it. We are thinking about ordering a new queen bed. The remote was problematic after the first year. The LCD started to go out, so we were disappointed in that. I hope the new one will work better. We rarely use the bed so the inflator hasn't been an issue, but we want to get it working so it will be available for guests.

Just needed confirmation on moving our Sleep Number bed, as far as deflating and inflating again. Good help.

The first time I heard about Sleep Number was about six years ago and my boss said that he had one. And when he told me how much it was, I was astonished. I had gone to Sleepy’s and I walked in there for something else, and I had some time to kill. The guy gave me a full tutorial on beds and had me try all the different beds, and I learned about the appreciation of a mattress, and I bought a mattress at that time.

I got tired of not sleeping well so I got a Sleep Number. I bought the cooling pad and then the mattress protector. The sales rep was really nice and helpful. She worked with me because there was a certain amount that I didn’t want to go over. I went $50 over the amount. I had a cutoff and I was very adamant about that and she did everything to help me. I got my Sleep Number purchase delivered and then I was very happy with the delivery guys. They were really nice.

We’ve not had our Sleep Number that long but I’ve been totally satisfied with it so far. We’re from Elizabethtown and the sales rep here was very good. I wasn’t here when the mattress was delivered but it all went well.

Alia was very helpful with my purchase of a new pump. It has been a few years and it was still a warranty (pro-rated) item. But like I said a few years. Alia was respectful and even made me laugh. My experience with Sleep Number was awesome. Helped me to troubleshoot my system in easy terms and how to "get by" until my part arrives.

Online chat helped me get my account to where I could see the insider offers since I'm considering looking at a newer bed than the one we already have.

My husband's a paraplegic and Sleep Number has been a help with that. He's able to get his sleep in different positions. I'm sure my husband appreciates the up and down control more than most people, having to get some help getting up and down. Their customer service has been very helpful every time I've called. The guys who brought the bed and set it up were unusually nice and helpful. I'm not happy not being able to find the bedspread because they're all comforters in there, but that's not the bed's fault. Everything now in this day and time, there's comforters and one can't put a bed skirt on it with it going up and down like it does.

I noticed connectivity message on my remote E1 1.6 and contacted online chat - spoke with Aria. She instructed me to unplug unit from wall when remote was black and plug back in after 30 seconds. After unplugging the wrong plug and trying again with another - it now works. I must have tripped on surge protector and loosened plug. Aria was very patient and helpful - a pleasure to deal with. Thank you.

I got the EL1 big super flagship because it was on sale and we got it at Christmas time. The sales rep was courteous and informative. She walked us through the process and my wife was very happy. The Sleep Number mattress is really expensive but my wife loves it and I wasn't upset because it was half-priced. The sales process was good and the delivery was on-time.

The sheets that I was trying to order were on 30% off clearance on the website, but when I tried to buy them they came up as full price. Alia was able to order those for me at the sale price, she did a great job!

I bought a Sleep Number mattress. The salespeople were polite and answered our questions. The bed was shipped here and it was easy to set up. So far, the bed is good and I sleep better. It was overall a real nice experience.

After waiting several minutes to get an agent, I was first connected to Dylan. As I was typing my information, he cut me off because I hadn't responded quickly enough. As I hit send, I was disconnected! I then tried again and was connected to Max. He was VERY helpful and took care of our problem! Thank you!

I used the live chat feature to speak with Max about setting up a Sleep IQ account prior to our bed delivery. Once we were connected (it took a little while to get a chat session open), Max was very helpful at walking me through the account setup process, and also helped me update information on our account. Thank you!

I have been having some back problems so I bought the Sleep Number mattress and base. When I got it from the store, they said to start it at around 40 which I did but it wasn’t so much different. So I pulled it up to 45, then to 50 and all of a sudden my back stopped hurting. And now, I’m at 60 and I sleep all night. Their delivery team was great because it went upstairs and I am so glad I didn’t have to drag it upstairs. I like the bed.

We have different desires for hardness, firmness and softness. Although I was perfectly fine with our other bed, my husband wanted a Sleep Number and he seems to like it. We had it delivered and when I got home, it was already set up and operational.

I bought two Sleep Number beds before and I got one recently that I've been using for less than a year already. There is nothing better than the bed though I didn't like the pillows. The sales reps were perfect and their local office in Huntsville is great. I'm very satisfied with my experience.

I was so happy to get an affordable replacement remote for an older bed of 12 years. I was nervous that I would not be able to get it since my bed is 12 years old. I love my bed and I have a new one in storage adjustable Queen until I move to a new place. My sister has made reservation in Hotel for me and always makes sure I get a Sleep Number bed.

This issue has been resolved.

I have three Sleep Number beds. In my most recent purchase I got the mattress and the base. I had a fun interaction with the sales professionals. It was quick. The first one I had, they delivered and set it up. The second, I had fun setting it up. I did it all by myself but it was not easy. The third one, I had a little bit of help so it was a whole lot easier. The overall quality of the bed is good. All in all, I'm happy with my Sleep Number beds.

My wife has been wanting a Sleep Number for a long time. She has some health issues so it’s been hard for her to sit up on bed so we needed one that would come up and that she could sleep on. The salespeople were very good and more than I expected. I scheduled a home delivery and I was amazed. I thought it would take two or three hours to get all set up but the deliver crew was in and out very quickly and was professional. Sleep Number is probably the best bed I had. My wife sleeps through most nights now, which before she couldn't. She can also prop the bed up and eat on it much easier than what she could do before. I'm very pleased. It needs getting used to adjusting it and finding your number but once I did, it's fine.

We’ve been looking at Sleep Number for the last 3-4 years and finally bought a king size mattress including sheets and comforters. Their sales rep explained everything to us and was really good. That’s why we got so much. The items were shipped but they delivered the mattress and put it together. Their delivery team was good. I like the quality of the bed. However, there's a gap in the middle of the bed where they come together so I need to call somebody for that. My husband who was having a hard time sleeping now sleeps like a baby.

We bought two Sleep Number singles and I’m happy with mine. The delivery guy was very nice and explained what he was doing and answered any questions. All the service and the people that we dealt with were great. The reason we bought the beds was because my husband has so much trouble with his back, hip and legs. He can’t lay out straight. We’re trying to make him as comfortable as possible but it didn’t make any difference, so he’s still not sleeping in the bed. The beds work like they said it would and we’re just sorry that my husband couldn’t find a position. I’m probably going to get the cushiony top that you can zip in. I went online to see if I could buy this top because the salesman showed it to me and how it went in. But when I went to their website, there were other items I could buy but not that.

We were due for a bed and my parents have a Sleep Number so we got the standard base, mattress cover, cooling pad, and pillows from Sleep Number. The sales rep was knowledgeable and courteous. She even remembered us when we came back to get another pillow. Setting up the bed wasn't difficult but it took a long time. The instructions were easy to follow but I would rather have them do it instead of us doing it ourselves. Apart from that, it's great and I have no regrets at all.

My husband usually likes mattresses that are firmer than what I like. We've been married for eight years and since the beginning of our marriage, I wanted to have a bed with a softer mattress. My brother had a Sleep Number for years so I knew it's been around. I purchased an i10 and both my husband and I love it. The sales rep at the store was nice and informative. We had a great experience with the delivery team. They set everything up and explained everything to me.

My wife’s family has a couple of Sleep Number and they love them. I’ve slept on one before and I could tell it’s really nice so we decided to get one. The sales rep really did a great job at showing the products and the delivery went well, too. So far, our experience with Sleep Number has been good. However, with the bed we’ve noticed some strange behavior. Sometimes, I’ll mess with the settings on my side but it’ll make her side harder. Sometimes I’ll get it and it’ll be something like 35 or 40 and my side will be really hard. I plan on taking the top off again just to see if there’s anything that could be causing that. But aside from that, everything has been fantastic. Also, I’d noticed they say that the Sleep Number really helps your back, and I have back issues and my back problems have been significantly better. It’s really one of the best beds I’ve owned. We're definitely more relaxed.

We absolutely love our Sleep Number. We tried a lot of other mattresses over the past 15 years and none of them had the staying quality or the comfort that we had anticipated it would be. We thought maybe Sleep Number’s the mattress for us and sure enough, so far it has been. The gentleman that waited on us was very polite, nice, and accommodating. He took his time with us because we wanted to try out the bed first. He was very good adjusting it and doing whatever we asked him to do with it.

My husband likes a harder mattress and I like it softer. We were looking for a bed that could accommodate both of us. Orlando, the sales rep from Sleep Number, did a really nice job. We didn’t know what questions to ask, so he explained as much as we needed. He did keep saying that since we bought on a weekday, that we were getting the bed 50% off. After we paid for it and got it home, we realized we were only getting 50% off on just the mattress, not the entire adjustable base and the bedding. So we were misled on some of the information.

We got a base, two wedge pillows, and a mattress cover from Sleep Number to replace the older one that we had. We had them shipped and it was pretty easy to set the bed up. It also has a good quality and since using the bed, I haven't had as much back pain in the morning. We enjoy having our Sleep Number.

I had Craftmatic beds years ago and they were a good bed but the company didn't stand behind their products when things went wrong. I had bought two of them for my wife and I. When the motor went out on mine in six months, they gave me a motor. But when hers went bad, they told me to talk to different people and it went on for years. I’ve been wanting to buy a new bed for about ten years but I couldn’t. Finally, I went and bought a Sleep Number bed just this year and I'm sure glad I did. It's paid for itself already.

We purchased a Sleep Number since I was having some back problems. The sales rep was very friendly and knowledgeable in what he was doing, and he answered our questions to our needs. The delivery crew had given me a time frame, and I had told my husband to be there within that time frame ‘cause we both work and they didn’t get there on time. They got there a little bit later and my husband had already gone back to work, so he had to come back. But it's no big deal. The bed really accommodates our needs depending on how tired we are for the day. It’s according to the number that we use, and that’s really good because we went there with the understanding that I was a much softer kind of person and my husband was much harder. And it ended up being the opposite when we got our beds ‘cause you can set it up to whatever you need for the day or according to how you’re feeling.

Sleep Number Bed i8. This is the best bed I have ever had. It is so comfortable. I have fibromyalgia. When I hurt all over, I can get a massage. When my back hurts and it's hard to get out of bed, this bed can help me get up.

We couldn’t find a bed that was comfortable so we decided to purchase a Sleep Number bed. My husband likes it. However, my side keeps deflating and I have to pump it back up again at least once a week. We also got the cooling pad and we like that. Their sales reps were good. We had it delivered and their delivery team was great. I noticed a little less pain since I started sleeping on it.

We needed a new bed so we ordered the Sleep Number mattress online. It was a very easy process and they were very pleasant. The bed was shipped to us then my husband put it together. We love it.

My husband was on hold for over 20 minutes when I tried to chat. Kyle was quick, thorough and got it done. Thanks!

We needed a new mattress and based on comments from friends who had Sleep Number, we decided to give it a try. They were all satisfied and one feature that we liked about Sleep Number was the fact that we don't have to keep buying a new mattress every few years. We also like that we could adjust it as our needs change. Their reps were also very helpful and knowledgeable and told us about all the different types of beds they had. They gave us price estimates on everything. They also gave us a booklet that we took home and studied and did some other checking before we decided to buy. They even set up the payment plan and everything they told us was true. We really like Sleep Number so far and have no problems at all. It's a good product and it works as advertised.

We've had a Q-bed for a number of years. Kyle was very helpful and didn't rush me while I handled the items he needed me to check on. The chat worked very well.

I was looking for a better night's sleep on something other than a conventional mattress, so I got the Sleep Number C2 mattress and base. The store was understaffed at the time, and it seemed like things took a little bit longer, but as far as the knowledge and courtesy of the sales reps, they were fine. My purchase came through the UPS and arrived earlier than they quoted, and its overall quality is so far, so good. I loved the whole experience. I am very happy with Sleep Number and recommend them.

We owned a Sleep Number before for 5 years and really liked it. Then recently, we decided that we wanted to switch to an adjustable base because of being able to raise the head and foot. We also upgraded to a better and more comfy Sleep Number mattress, and also purchased the sheets because the bed is a split. The saleswoman was very professional, wasn’t pushy and explained everything very well so we really liked that. The bed was home-delivered and set up. The guys that did it explained how everything worked, were in and out very quickly, and did a great job. We're very satisfied. I'm happy so far with the quality and I get a good night's sleep.

We love our Sleep Number bed, have had 2 and would not sleep on anything else! My number is 35 and my husband 60! No other mattress could accommodate this! Love, love it!

I activated the chat feature on the Sleep Number site and was immediately connected to an agent, "Ben". Ben communicated efficiently with me and resolved my problem to my complete satisfaction.

I purchased a Sleep Number mattress thinking it would be better to sleep on it. The quality is good. I like it. Overall, my experience with them has been very positive.

We love the Sleep Number. We're senior citizens and we had a bed that had a lump in the middle which was not comfortable so when I saw the advertisement that they had at the time, we went down and looked at one and had them bring it to us. The sales rep was very nice. The delivery team was also very nice also polite. They took the other bed out and took it with them. They also made the bed and it's quite an experience to watch them put it together. The bed works good and I don't know if it can be any better. We're very satisfied and we would recommend it to anybody that has problems with their bed. In fact we already did.

I bought this bed for fibromyalgia back pain. I spent over $8,000. Within the first year, we started having problems with error messages, deflating and the bed suddenly falling backwards. The bed has not been moved since it was installed. My side of the bed also looks like it has a permanent dent in the center (I only weigh 140 lbs). We've called customer service, done troubleshooting, waited on parts and after two months, received the part, called again to schedule repairmen. They came, supposed fixed, and other than clearing the error message the deflating and falling back continued. In the meantime I've been hospitalized and have worsened. Customer service is not helpful. Reached out to sales, still not helpful. Two other friends purchased other models and threw them out after one year. I did not listen. Worst purchase of my life.

We got our first Sleep Number in 2005. We loved it so much, but we wanted the ability to have both sides raised up separately. We purchased our second one. We went on a holiday weekend and we got a very good deal. The sales rep couldn’t have been more helpful and expedited delivery as much as she could. She was very pleasant and knowledgeable. When I went back into the store to purchase something else, I was very glad that she was there and remembered me from a couple of weeks prior to that. I was very impressed with her.

Our son has a Sleep Number bed and he told us about it. We needed a new mattress and the Sleep Number bed was on sale so we got one. It took a long time with the sales professional and it was so hard for her to get in and out of the computer. That was not fun but she was a nice salesperson. Also, the delivery team were in and out fast except that there was a problem getting the bed delivered, as far as the time schedule and we were not happy with that. We love the bed. We’re very glad to buy the one where the upper part can be elevated (not the bottom of the legs), because we got in a car accident and with our condition after the accident, it was very nice to be able to have the upper part elevated.

My parents bought me a Sleep Number at first and I really liked it. It was a queen size and I needed to upgrade to a bigger bed. I got the mattress, the base, and the comforter and it's awesome. I also bought the temperature-controlled sheets and it does exactly what it says. The salespeople were good. However, when I walked in at first, the sales rep thought I couldn't afford a $1,200 bed because I'm young. Whenever we went to check out, he automatically handed me the financing form and then I asked, "Well, what am I even filling out?" before I signed it. He told me it was the financing so I could pay over time. I wanted to pay cash for it but he assumed that since I was young, I had to pay for it that way. He got embarrassed 'cause we had to get a new sales associate. But, it wasn't really a big deal. It was funny for me and I'm not mad.

My wife and I both have arthritis real bad and we needed something that we could adjust to make us comfortable and a normal, good mattress wouldn't do that so we purchased the base and bedding from Sleep Number. Their sales rep was great and the folks that brought it out and set it up were very, very professional about it. They did a really good job. We love the quality of the product and we're very happy with it.

I was moving to Palm Springs and needed a bed. I’ve checked Consumer Reports and in there was listed 12 models - two of them were recommended and so I went by and looked at them. The price was $799 but was marked down to $599. I had looked at another standard bed without the Sleep Number aspect and it cost about the same amount. So I said, “Okay. I’ll just try Sleep Number” since it was recommended and I had heard some good things from various people about it.

I wanted better sleep so I bought the baseboard and mattress system from Sleep Number. They're very professional, polite and courteous and the delivery team was extremely good. The sales rep calls me once a month to check up on me The bed is a little pricey, but it's a good one.

My brother and my son both have Sleep Number which we have slept on and we liked them so we decided to get one too. Their sales rep was very knowledgeable and courteous. The mattress was delivered and set up for us. The delivery crew were careful and did what we asked them to do. We like the quality of the bed. I'm 80 and I have always been told from a young age that a firm mattress is good for the back so all my 60+ years of married life, we have always had a very firm mattress. But I love Sleep Number because we can make it soft and that's the reason we bought it. Also, we can adjust differently the two sides. We're very satisfied with it. Everything was great.

My Sleep Number doesn't work. The left hand side works fine but I can't get the head to go down on the right hand side. It was bought for me because I'm an invalid but if there was some way that I can tell them to come and take it back, they could have it. It's worth a darn and I am not a satisfied customer. I spent $8000 on a hunk of junk and it leaves a bad taste in my mouth. I've also called them two or three times and they told me they'd get me to a service representative and hung up on me.

I heard a lot of things about Sleep Number and people saying it's the best night that they ever had to sleep. I needed a new mattress but I dallied around it for a couple of years before I finally decided to do it. When I did, I didn’t know what to expect. I was looking for something firmer but all of a sudden I got the pillow top which is very soft and I’m not used to that softness. But it’s fine. It takes a while but I’m getting used to it.

We were having medical problems and thought a Sleep Number bed would be helpful. We got their mattress, pillows, bedding, and base. The rep understood our issues and helped us get a bed that was fitting for us. The delivery went fine. It's easier for me to get up and out of the bed now. The bed is of excellent quality.

We wanted the platform where the front and back parts would go up. I thought the mattress by Sleep Number was built for that kind of frame so I was more comfortable buying from them. I wanted measurements for heights and stuff and the salespeople were very informative. Everything they said was exactly what it was. The process was very smooth. Everything was very professional and done well during delivery. The two people were very polite and nice. The base is cool because it does the head and foot adjustments, but I am not totally sold on the mattress. I still like the regular beds better, but my wife likes the Sleep Number a lot.

I wanted to try Sleep Number so I purchased from them. Since then, I've been having less aches and pain. The quality is good and I like it. I put it together and the salesperson was online and answered all the questions that I had. Easy and pleasant experience.

Adrian took the time to answer my questions in a timely manner. Was very nice and cordial and is certainly an asset to your company. He is a "Keeper". I decided not to place an order at this time.

I needed a new bed. The other bed I had for a while was okay but it always sags in the same spot in the middle. My husband also likes his bed to be real soft while I like mine hard and firmer that's why we wanted the Sleep Number so we can have our own sides. We went to go look at the bed first at the mall but we were told to get it online. We called their 800 number because we might get some service versus going to the mall. We ordered the mattress, the base and a couple of pillows. Franny, the sales rep, was funny. I got my order in four days, so it was good. It was a great and fast service. Plus, the bed is wonderful and I love it. I recommended it to my mom and now that she's going to purchase a new bed, she decided to get the Sleep Number too because of ours.

Adrian was wonderful helping me through the LiveChat option. Excellent. Thanks so much.

My husband and I wanted to get a good night's sleep so we got a Sleep Number bed. Their sales people explained what we needed and it was a good experience all the way around. There weren't any problems with the delivery.

We've been looking at the Sleep Number for years. My wife had a stroke so she needed some of the functions of a hospital bed so we decided it was time to buy. The Sleep Number also gives us the opportunity to adjust our bed differently. We bought the mattress and the base that raises and lowers. I couldn't understand the person who first called about the delivery because she had a cold or something, so we had to do some checking and got it straightened out. The people that delivered the bed came right at the end of the two-hour window we were given. They put it in, we asked a couple of questions and they were gone.

I have a lot of back and neck issues so we decided to try Sleep Number. As of now, the bed is good and I've had no problems at all. Overall, it was a good experience.

First time Sleep Number purchaser in 2016, and was between this and Tempur-pedic Cloud Supreme. Factored in even the total cost of ownership, including the year 2 to 10 increasing costs of warranty replacement of the pump. The price difference was an additional $2,446 over a 10-year life of the i8 vs. Cloud Supreme. Ended up purchasing after researching online, visiting a Sleep Train to try out innerspring and Tempur-pedic, the Sleep Number store, then doing more reading, and finally asking online support about if the Mattress Protector would block the heat control qualities of the i8 (said it didn't).

I had Sleep Number before and chose to buy a new mattress from them. Their sales guy was awesome. He wasn't trying to push us and we ended up getting a decent product for the money. He answered all the questions I had, too. I had the mattress dropped off and we put it all together since I had already had one in the past and it was easy to put together. The quality of their product has been great so far.

Our series 5000 worked great for several years, then the left mattress bladder came apart. Come to find out, the warranty is "pro-rated." They want to charge us 185 dollars on top of the 1800 we paid for the bed thinking it had a 25 yr warranty.

I used the live chat with "Kyle" who was very helpful.

We received an certificate as an apology for the delay in shipping our new Sleep Number. The certificate was for $150.00 towards bedding. Live chat was very helpful. Thank you.

I initially purchased a couple of pillows from Sleep Number and they have been sending me advertisement through the mail, which caught my attention. I had been sleeping on the same bed since God knows when so I figured it was time to change. The guys from Sleep Number set the bed up and it was working well, but I took it apart and moved into my new apartment, and it’s not as great as it once was. I’m having issues with the remote since then. I can’t get it to recline to the position I want. I can only do it on my phone and I can only get it to recline a little bit. I’ve been meaning to call them about that, but I’m always busy and by the time I remember, it’s about 7 or 6 o’clock at night. Other than that, I'm satisfied with my Sleep Number bed.

We have several Sleep Number beds for about 17 years and just like them, so we bought another one for my daughter. The quality of their products is great. The only disadvantage is they're slightly more expensive and also when I leave my house and I have to go to someone else's house to sleep over or to a hotel, I'm not happy because I like my bed.

I got a Sleep Number base and mattress because of it's adjustability. I love the quality of it. The sales reps were also friendly, courteous, and wonderful. They explained all the differences and let us take all the time we wanted to test the beds and move around on them. Sleep Number arranged for the home delivery schedule and the delivery team was great, too.

We needed to buy new mattresses and found out that Sleep Number were selling for half price. So that nailed our decision to buy from them. We had to think about it and got a chance to ask questions and the sales professionals were friendly and patient. And they delivered the bed on time.

My husband and I both have some neck and back issues and we couldn’t find a comfortable mattress. After three tries, I was able to talk him into getting a Sleep Number mattress. Their sales reps were wonderful. We went in twice because it took me almost a year to talk my husband into getting it. The first time we went, the rep who assisted us was wonderful, but we both couldn’t talk him into getting the mattress at that time. About a year later, I finally was able to persuade him to get one. The person we purchased it from was wonderful and very knowledgeable. So far, the quality is good and I am very happy with my purchase.

I've been sleeping on a Sleep Number bed for the last 18 years and I get a better night's sleep. But I haven't been as impressed with the quality of this current bed as I was the first time I purchased. This is the third Sleep Number bed I have purchased. I upgraded and purchased the movable base where the head raises up. It has the controller where I can check for readouts to see what kind of sleep I got the night before which I find to be useless. The technology stuff is a waste on me. This last purchase is a bit disappointing.

My dad was having lots of trouble with his regular mattress. It was better for him to have an adjustable one so I got him a Sleep Number c3 mattress. He's really satisfied with it. He's been able to sleep much better on it than on his old bed. So far, it's been a great experience. The manager of the Wiggins store was knowledgeable, too.

I got the mattress from Sleep Number and everything's great - from the sales professional, the delivery, to the quality of their items. I've got another place and when I get some money, I'm getting another one there. It has been a really good experience with them.

I have a Sleep Number in my house in Michigan. It's 15 years old and I like it. It's holding up fine and doesn’t lose shape because it's an air bed. I just pump it back up, which I don’t have to do often. I needed a new bed in Florida and decided to go to a Sleep Number store. The beds were nice and new and improved so I bought another one.

I was looking for a mattress I could sleep better on so I bought from Sleep Number the mattress and some pillows. Their staff was okay and I didn't have any problem with them.

We had a Sleep Number for 16 years and decided it was time to replace it. My husband did it on the internet and we replaced everything - blankets, pillows, and bed pad but kept our waterbed base. We love the quality of our purchases and our experience with the delivery team was great. They figured out how to get the old motor which was quite big out of our waterbed.

I couldn't find anything else that I could sleep in with my back so I bought a Sleep Number bed. I have severe pain and can't take pain meds. The bed arrived on time and it's worked fine but I think I just have pain that will never go away.

We’ve heard a lot of things about Sleep Number. We've been thinking about it for quite a while and when it was time to change the bed, we decided we'd get a Sleep Number. We went through their store and they were absolutely great. They let us try different settings and then we ordered one. The sales professionals were phenomenal. Miranda was absolutely great. She explained everything and by the time we left, we even knew how to put the bed together. We got the bed, which is in our motor home, and I set it up myself. I had all the information and didn’t have to call to ask questions. My overall experience with Sleep Number was excellent. I have nothing negative to say. It takes a bit of doing as far as figuring out the numbers, but if you follow the directions properly, don’t try to save numbers all night and just try them for a few days, you will eventually get the right number.

My parents have a Sleep Number and it made a difference for them so I also bought a Sleep Number mattress and some sheets. The gentleman I spoke with was very patient with the fact that I had my son with me. However, there was an eight-week lead time for the delivery and I didn't want to wait that long so I had UPS drop off what I purchased. The only downside - I'm the only one who sleeps on the bed but even though both sides of the bed have the same setting, the bed is still uneven.

I have ordered the bed on May 14 and Heidi - the salesperson - was very helpful. The initial delivery was set for May 25 but one of the boxes missed a piece. The delivery guys called customer service but couldn't get the missing part delivered overnight. I even spoke to that lady but she wasn't very helpful. Next, they sent the missing part to my house during the Memorial Day weekend and sat in front of my garage for 3 days. Since I knew I'll be gone I called in advance to request postponing delivery and David (SN customer rep) assured me it will be pushed until after the holiday weekend. Once back from my trip I called again customer service to schedule an appointment and Angela said they're busy with all the deliveries after Memorial weekend and closest is June 15.

I recently attempted to place an order online and ran into some difficulties during checkout. Thankfully Kyle, from your online chat support team, was able to process everything quickly and made up for the small hiccup. His service was excellent!!

My husband's sister had purchased a Sleep Number bed. Her husband had a terrible fall and he's been sleeping in his recliner. He said that there's no bed in the world that would make him go back to sleeping in the recliner but lo and behold he's sleeping in the Sleep Number. It's the best thing since sliced bread. So we went and looked at Sleep Number 'cause we needed a bed. My husband's got acid reflux, has a hard time sleeping, and he snores.

We purchased our Sleep Number bed over 12 yrs ago and to this day, when we travel somewhere, my husband and I BOTH say, "We can't wait to get back to our own bed!" We both TOTALLY love this bed, and it has held up great, even after this many years. We also LOVE their sheets. Hold up for YEARS and the elastic bands keep the fitted sheet from sliding off the mattress, which is wonderful. Can't say enough great things about Sleep Number! Would ONLY buy another Sleep Number bed... wouldn't even entertain the idea of a different brand! #customersforlife.

I feel good about the mattress and box spring that I purchased from Sleep Number. Great experience.

We're all enjoying our Sleep Number. We've been reading the reviews for a while and when my daughter got her taxes back, she said she wanted to buy it. We went along to check it out. We tried the bed at the store and it felt very comfortable. Our old bed is 30 years old already and we thought to get a Sleep Number too. We purchased a base for one of the beds and just the mattress on the other two. They got a nice warranty so they must be good or Sleep Number wouldn't be able to do that. We're all sleeping better, which to me is a big plus, and we're not being disturbed through the night. We've been very satisfied. We've recommended Sleep Number and have a friend who already purchased.

We tested out some new beds and liked Sleep Number. Their sales reps were great and the delivery team told me everything I needed to know. It has been simple and easy with Sleep Number.

Sleep Number is a good product and I love it. I’ve been using a Sleep Number bed for several years, so I got beds for each of my children. I got the base as well and the cover that goes over it. I wasn’t there for the delivery, but the delivery team left them on my front porch, which was fine because they're covered. The boxes were a little damaged but for the most part, everything inside was fine. My overall experience has been wonderful. In fact, I had good interactions with the sales professionals at Sleep Number too. I always walk in knowing what I want and with questions if what I’m thinking is not the best choice, and I walked out with what I had intended of getting. I had questions pertaining to my bed itself as it is starting to get old and is up for replacement, and they were answered just fine.

I called about the remote acting strangely. The technician guided me through recalibration which really seemed to make a difference. I also mentioned I needed new foam sides. She reminded me it was still under warranty which was great so I could afford the replacement! The assistance was quick and so helpful. I will never hesitate to call with any future questions or issues. :-)

We were in the market for a new mattress and went into a Sleep Number store and heard great things about their bed. We checked it out and enjoyed it, that's why we got one. The experience in the store, after the purchase, and the home delivery were great. My wife and I love the bed. We’re 100% satisfied.

Many years ago, I had had the opportunity of sleeping on a Sleep Number and enjoyed it. I had bad back and neck pains and a lot of other problems. I had finally got to a situation where I could afford making the change so I convinced my husband that we needed it at the time. He liked them so we went ahead and bought the whole bed with the memory foam. I had never had a memory foam bed and had been warned about overheating. I'm really sensitive so I made sure that I got all the extra bedding that Sleep Number has to help keep me cool. I still get a little warm but it's still very comfortable. I have no more back and neck pains. It's really helped and it's awesome. However, there have been a couple of minor glitches. I had it up and it didn't want to go down. I tried it again and it was fine and it hasn’t been that since. Other than that, I like the overall quality and I have told lots of people about my Sleep Number.

We got a brand new mattress last year and after a couple of weeks and my husband's side of the bed sunk in. So, we ended up getting another mattress from Beautyrest and it's not halfway a decent one. We'd turn and toss and I'd wake up achy all over and he'd have a little bit of arthritis. So friends of ours told us about the Sleep Number. They had one and every time we'd say something, they're like, "You should really get a Sleep Number 'cause it's nice 'cause you can adjust it to firm, soft or whatever."

Sleep Number has a good reputation. My initial purchase was the mattress and base, and I later on bought one of the memory foam cool toppers as well as some bedding. I made the initial order of the bed from one of the stores, and I was able to have great interaction with them both on the phone and online. They delivered the bed via UPS and I put together myself. The bed is very good and my overall experience has been very satisfying.

We've been looking around for beds. We tried Sleep Number and Tempur-Pedic but we liked Sleep Number better so we bought from them both the base and the bedding. The initial sales person who we spoke with wasn't there when we went back to purchase the bed. She was a lot more knowledgeable than the one we ended up purchasing from. After the purchase, everything was very easy. It just took a while for the product to get here but the process of having it set up in my home was very simple. The delivery team was very friendly and actually early, which was a tiny problem because I was across the town then, but I have known so I got home.

The sales people told me this had a 10" mattress. It only has a 7" mattress. The worse feature is that the mattress overhangs the base unit by half an inch on each side, which in my opinion will break down very quickly from getting in and out of the bed. Leggett & Platt are the manufacturers of the base and its width is only 53" yet the Sleep Number people don't seem to care about what breakdown problems this will represent.

We needed a new bed and the other beds that we tried out were not very comfortable, unlike Sleep Number. The saleslady helped us find ours on a little demo bed. She explained some of the different models to us and let us try those out and we ended up choosing the i8. The delivery team showed me how to operate the control and set the numbers for me and my wife. Her side of the bed feels different than mine at a setting of 45, though. I don’t know what it is or what caused it and it seems a bit odd but the overall quality of the bed is good.

I have been having back pain pretty much my whole life and I always knew that it was probably due to the fact that I have a bed that really isn't giving me the support that I needed. And so, I was always looking to upgrade. I went into radio and they gave me a Sleep Number endorsement and therefore, I was thrilled, tickled pink because I knew I was gonna get the best bed ever and all I had to do is talk about it on the radio every day. And so, it was like a win-win for me. I bought the Sleep Number m7 bed.

In 2001, I bought a Sleep Number 5000 and I was extremely overweight at the time, had terrible back problems, and would wake up every morning hurting. I was told by a family member that I should try a Sleep Number bed and I bought one. Instantly, the back pain went away and slept on that bed until I got divorced about two months ago and then needed a new bed for my new, much smaller place. I bought the lowest entry-level bed and it's really the bare-bones bed because I needed something that would fit in a toy hauler. The sales professionals were very, very excellent and they tried to be as honest with me as they could. I couldn't afford the bed that I wanted so I asked the sales guy if what I wanted to do would work. He was very, very nice and he said, "This is gonna be a much better fit for you than what you've been sleeping on. If you're not happy, you can bring it back."

I was enjoying Sleep Number bed. This system is maintaining a certain pressure of air in the support system of the bed itself. The beauty of it is that I can alter it depending upon my own particular need at any given moment besides the fact that the bed can be manipulated in other ways. On the other hand, the problem is that everything that works on a system of air contained within packets is likely to eventually puncture and develop leaks. Nevertheless, the sales professionals were excellent people, we've enjoyed them very well.

The salesperson was great... I just wish that your product was as wonderful as the people who sell them. I am a very disgruntled customer who feel like he has been taken for a very expensive but very short ride.

Online service quick and easy. Thank you.

I got my Sleep Number with a pillow and some sheets. The sales representative explained everything and was wonderful. The delivery team helped me get the SleepIQ out and showed me how to get that up and working. It took a while to get accustomed to the bed but I've finally figured it out and it's starting to be all right. Overall, it's a great experience.

I needed a new mattress, and Randy ** was the gentleman that we talked to at the Sleep Number store. He was very knowledgeable and we went through and tried out a number of different beds and a number of different combinations. And my wife liked the mattress and the base that we picked. We had it delivered, which was fine though their schedule was a little funny. Whoever did it didn’t obviously know the area. They’re about a hundred miles away from us! But it’s been all worked out. The good part of that was the driver called me and said, “Hey, there’s probably no way that we can make that time.” So it let me do other stuff that day.

The sales professionals from Sleep Number were fantastic and very helpful. Delivery was straightforward and easy. However, the bed didn't get delivered until 8 o'clock in the evening, which was still in the time frame that they gave us, but we have children so it was a little bit disruptive. We didn't have a choice to adjust the delivery forward a little bit so the bed wouldn't be coming at bedtime. But when the delivery people got here, they tried to be as quick as possible so we can get our little ones to bed.

My wife dealt with a bout of vertigo a couple of years ago and she has to sleep propped up since then because it’s what helps her. So having an adjustable bed where we can raise the head portion is one of the biggest selling points of Sleep Number. We went with the iLE and I’m now wishing I should have went with the i8 instead. But I'm very satisfied with my overall experience. It was very easy.

It was time to replace our mattress and we heard nothing but good reviews of the Sleep Number bed. I have a friend that works for Sleep Number and I knew he would be honest with me. He was very knowledgeable, friendly, upfront and answered all my questions. We ended up buying the mattresses and the SleepIQ. Delivery went without a hitch. The two young guys came right when they said they were going to be here. It was actually on my birthday and it was a great birthday present. They were professional, cleaned up their mess when they got done, and explained how to pick out my Sleep Number settings. They were great guys. It was a really good experience overall. I love my Sleep Number. It's a wonder product and the best money we've ever spent.

I wanted to have a mattress that I could adjust and Sleep Number is excellent. Their sales rep has been knowledgeable and courteous. I was very satisfied and had recommended the salesperson to a lot of people. So far, I haven't had any problem with the mattress.

The salesperson was awesome and was good to me. I wanted to pay but I couldn't so she called me for the next couple of days when she said she would. She was patient and we got everything done in three days. However, we've gone with the king-size, but they sent us a queen size. But we're getting used to it and the bed is lovely. I sleep all night and there's no stiffness on my back like I used to get because of my three back surgeries. Now I can get up in the morning and I'm good. I have been recommending Sleep Number to a lot of friends. It was an excellent deal. It's the bestest friend that I had. Back in the day, my wife had one when it first came out.

I told my brother about Sleep Number because of his back, so he went for it. I have two king size beds myself and he bought himself a queen. They're really good beds and I keep on getting them. My brother has been using it for almost two months now. He enjoys it and it's comfortable for his back. He's had no complaints on the bad back. It's been a good experience because the product is great and we know how to use it.

We heard a lot about Sleep Number and thought we'd check it out. We bought a SleepIQ and so far it seems to be of good quality. We're still experimenting and trying to figure it out sometimes. It seems to be working out halfway.

My parents' anniversary was just recently. They have their Sleep Number but there was a thing where you can buy the head and the feet lift. I talked them into getting the head and the foot lift so they went ahead and purchased that. Now we’re enjoying the bed. We love the product so far and we’re very happy.

I was having a really hard time sleeping at night with my current mattress. I heard from a friend that the Sleep Number bed was great that's why I picked it. I love it!

I bought a Sleep Number mattress and had it dropped off at my home. I had it set up done in about 20-30 minutes. I had a hard time with the mattress at first though when I was trying to figure out where my number was but I finally got it pretty right. I got one number that works better for me than anything. I'm very pleased with my Sleep Number and have already told people about the product.

My husband needed a really firm bed and I wanted something a lot softer. We bought a Sleep Number iLE mattress. The sales representative was helpful and we got to lay on top of different mattresses. We scheduled a home delivery and the delivery guys were great and very helpful. They didn't set up the bed for us because we were in the middle of painting our bedroom but they went through and explained exactly how to set it up and showed us how to do things. The direction booklet that was included helped a lot, too. We love our Sleep Number. It's a high-quality product which meets both my husband and my needs. My husband is at 100 and I'm at 40 so it's a big difference.

I purchased the whole Sleep Number package with the tilt bed and a remote, and they delivered it on time. They set it all up, explained everything and went over everything with me: the paperwork and the dos and the don’ts, and the maybes and the maybe nots. It's a very good quality bed. I got real bad acid reflux and just a little tilt and I sleep a whole lot better with it.

I like the idea of adjusting my mattress, so I got a Sleep Number. I love it. I bought the frame and mattress--practically the whole bed without the headboard and sideboards. The sales professional was great and the people who delivered it was wonderful, caring and helpful. I'm very happy I went with Sleep Number. I would definitely go again or tell somebody to go and get one.

My daughter has a Sleep Number bed and she recommended it. The sales reps have been very informative and helped me out a great deal in making my decision. I tried several models and finally decided on getting the one with an adjustable base and vibrating part in it. The delivery team was very knowledgeable and had the bed in and out in a matter of minutes. I'm very pleased with the bed's quality.

We purchased a Sleep Number mattress and a base. I like that I am able to adjust its height. We had a great experience with our sales rep as well as the delivery team who was early and set everything up in a really timely manner.

I slept on an air mattress for a long time and that relieved my back pain, but then the air mattress deflates periodically, so I went ahead and got a Sleep Number mattress. I've purchased many beds from them in the past and my current bed, I've had it for three years and I love it. My experience with their sales rep was good but when UPS delivered the mattress, they just set it on the porch.

I wanted to confirm the home delivery date. The agent confirmed it with me.

My wife and I were both tired of having to buy a new mattress every two or three years. We saw a commercial of Sleep Number on TV one day and we said, “Why not?” We bought the mattress and the pillows, and we had them delivered. Everybody was very courteous. The saleslady was personable, while the delivery guys were very friendly and very quick. My wife likes the bed. Overall, it was a pretty good experience all the way around.

The delivery and set up of my bed was done by two very professional young men. They were polite and well dressed, they set the bed up quickly and then explained everything to me and made sure I understood how it all worked. A great company!!!

I went home to Florida and I slept in my brother's Sleep Number bed, and all of a sudden I sleep well. I have Parkinson's so I get really stiff, but I slept beautifully while I was there. When I came home I decided that I was going to buy a Sleep Number bed, which I did, and it's been wonderful. I love it and I'm happy. Their sales professional was really great and helpful. I was gonna get a cheaper bed but then he showed me the one that I wanted. They delivered the bed and set it up for me. They were so fast and so good.

My friends and everybody I’ve heard from said that Sleep Number beds were really good. We got the c2, and then we did a memory foam on top of it. The Sleep Number sales reps were really good - they didn’t pressure me into anything. I had the bed home-delivered and putting it together was relatively easy. I’d recommend Sleep Number.

In the store, I was promised the moon. The salesman never called to follow up as promised. After a few months, the bed began to sag. Turned out the frame was defective. A new one was sent. After another 3 months, it sagged again. Again a new frame was sent. A few months later, the same thing. Even though I had a written 10 year warranty, I was now refused service 3x to fix a manufacturing defect. I ended up buying a plain mattress and have slept better on it than the Sleep Number bed. I will never buy another product from this company again. Their products are garbage and they refuse to honor their warranty.

Our mattress was not comfortable for me or my husband at the time, so we bought a Sleep Number. The first person we talked to was fine, but then he got busy doing something else. And with the person who sold us our bed, I felt like I was misled on a couple of things. Maybe she didn’t know, and she just did what she had to do to make the sale. My husband seems satisfied with our Sleep Number but I’m not. I feel like the bed is hard. And if I adjust the sleep setting down, then I don’t have support and then I hurt my back because my hips will be too low. And the mattress to me feels like blankets balled up on a camping air mattress. I probably would have returned the bed had I been able to return the base as well.

Great help with getting documents to aid me for disassembly and reassembly. Thanks Sleep Number!!!

I had a Sleep Number but air was leaking out of it, so I got another one with a base. I had it shipped and when it came, I put it together myself. It is way overpriced for a bunch of foam though.

My wife was having more trouble with sleeping and we figured the Sleep Number bed might help her out. We got the king Sleep Number bed (the main part with two twin beds and no skirting around). I don't have any qualms about the bed. It seems I got it set where I like it. Even though my numbers are lower than my wife’s, she still doesn’t sleep quite as good as me, which is strange. She wakes up a lot. Sometimes it’s her hips or something she ate. But, for the most part, we like the bed. The sales professionals were knowledgeable, courteous, and helpful. We have called them and they've always answered our questions.

Was asking lots of questions concerning bed sizes. Person was most helpful and I was very pleased with such nice service.

I had gone through six mattresses in two years and was trying to find one that would be the right fit and it just wasn't working. Then I purchased Sleep Number mattress, base and a couple of pillows. Their sales professional was very friendly, knowledgeable. He's one of the reasons why I did purchase. I had the product delivered to my home and the delivery team was efficient and quick. The overall quality of the products I purchased was very nice. I got the iLE. If I had been extended more credit, I would've bought the I8.