Sleep Number Reviews

Our bed was to be delivered some time between 4 and 7 PM, 1/8/2014. It is now 8:30 PM and we just received a call that the delivery will be some time around 9:30 PM. I have already cleared the room for the new bed and now have no place to sleep and I will need to get up at 4 AM to go to work.

My wife and I purchased a Sleep Number bed and took advantage of the 12 months no interest financing offered during 2013. We purchased the bed at the end of August 2013. The product is fine and we have no issues with the bed. We decided that it would be a good idea to have my wife apply for the 12 months no interest financing as a way to help improve her credit score. She applied in store as was told that she had been approved. We both asked that if we paid 1/12th of the total amount that we would be finished paying off the bed in 12 months. We were told that this was the case.

We bought the Personal Preference the BX and have had the worst experience trying to get anything starting from about the first six months of the purchase on the mattress. We paid $5500 for this mattress and the only way we were even able to receive any type of warranty is the American Express within the first six months. This mattress is now about four years old and is leaking on one side tremendously. We can't get it fixed anywhere under warranty obviously and the company refuses to do anything about it. Every time we contact the company, they give us some kind of reason why that particular piece is not warrantied.

I really just wanted to respond to two 'complaints' I read on here. One concerned a bounced check and how for some reason the company they bounced it to is responsible for all of the financial problems they are having. You wrote a bad check. It is your fault. Stop complaining about the company and take care of business. The other one concerned someone with delayed interest for 18 months and is now pissed at GE Capital and the store that sold them the bed. I can guarantee that the paperwork you signed clearly stated if not paid in full during the no interest period, then interest would be added to the full amount you financed. This is normal for delayed interest programs. And every time you either received a bill or went online to pay the bill, these terms are noted very clearly on the GE Capital site. I have a loan through them and I see it every time I log in. So stop your ** and learn to read.

We purchased our Sleep Number bed almost 2 years ago and are still trying to find a comfortable setting. After setting our sides where we want them, it seems to inflate more as we sleep causing pain and many sleepless nights. I set my side at 45 and my husband sets his at 50. By morning, I am usually between 60 and 80 and he has woke up at 85 several times. At times during the night, I pick up the controller and hit the down button, the controller number will go down but the air never goes out. I was told by a chiropractor that this bed would help me tremendously but I hurt more now than I ever did. My grandson's 200.00 mattress is way more comfortable. I think this is a rip off. We paid 2700.00 for a mattress that was supposed to last a long time. It's been less than 2 years and I am ready to haul it to the dump.

My husband bought a Sleep No. in 2000 for our anniversary, "top of line". The last eight years have been a nightmare! I was 36 at the time and was a healthy woman at the time. My life was active (ran 5 to 10 miles 4 times a week) I had 3 kids in hockey and always had home cooked healthy meals for us and had a clean house. I slowly declined with huge health issues: chronic sinus infections, itching, red eyes, sore throat, memory loss, hair loss, fatigue, insomnia and sick all the time. The last two years I've been too sick to do much so I SPEND a lot of time in bed. I broke out in a horrible rash that made me do an internet search and found black mold rash in Sleep No. beds. We opened the nightmare bed and was horrified with what we found!!!! I called the Sleep Number bed co. and in two minutes, they wanted to replace my bed. All I keep thinking is all you had to do was send a recall or notify people to check!! My health is in the gutter and have missed out in my kid's life! My two oldest are in college and my youngest is a senior in HS. I wish Dateline or 20/20 could investigate this irresponsible company!!!

I cannot help but think that all the negative reviews of the Sleep Number bed are being falsified by competitors. I own three Sleep Number mattresses. I would not buy anything else if I had to purchase another mattress. The only problem I had was about 10 years after I bought my first one and the compressor died... This is not an immediate problem because the air stays in the mattress for a long time. I only noticed because I wanted to adjust the level. When I called the company, they overnighted me a new compressor at no cost. As a result, I really have a hard time believing these other comments.

My husband and I spent several hours in the Sleep Number store to try to select the right "sleep number system" for us. We finally purchased the i8 King set with adjustable base. This was described to us as a "Sleep Number system" and several times during our discussion were told that there is "no risk" because of their 100 night in home trial policy.

I bought a king sized dual chamber Sleep by Number bed a little over two years ago. After the first 6 months, the bed developed a ditch down the middle. If you moved toward your partner, you fall into this trench. I opened the bed and found the piece of foam (egg crate) was ripped. I called Sleep by Number, and they won't replace it. IT IS A MAJOR DESIGN FLAW IN THE BED. In the CENTER of the bed is a SMALL PIECE OF FOAM that is supposed to support the egg crate. IT CAN'T, AND THE FOAM WILL TEAR!!!! Be aware that this design flaw will happen to you. Their 20-year "warranty" is pro-rated, so after two years - at their rate - they are making a profit on replacement parts that are under "warranty". DO NOT BUY A BED FROM THIS COMPANY UNLESS YOU WANT IT TO ONLY LAST 2 YEARS!!!!

I purchased a C4 Queen mattress w/out base, dual chamber, extended price $1,199.99 in November 2012. After the sales person added all these other items, such as pillow protector, pillows, sheet sets, mattress pad protector and especially the Queen FF @ Adj, base Wheat, 1R (why need that if it is w/out base). The total ended up being $4,333.15. I tried to call my sales person several times, even went back to the store, never saw him again. Just the other day I went past the store, and behold there was my sales person. I told him how unhappy I was with the pricing, especially since I have seen advertisements much lower than what I paid.

I purchased a Sleep Number bed with an adjustable base about 2 years ago. The mattress bolts in the base and the mattress always starts sliding to the point to where I fall off the bed. Sleep Number has replaced the mattress at least 4 time in 2 years. Now I'm told I have to pay a pro rated amount because after 2 years my warranty starts weaning off. I said it's still two years. They said no, after 24 months, it's now in 3rd year. Obviously this is a defective product. I paid $5300 for this bed and now I'm required to pay more. I say class action lawsuit.

We bought a bed back in Aug. 2013. Wrote a check and finance department the rest. They sent the check before we could transfer the money for the check, so it did not clear. They called, said they were sorry. We asked send back though they said we have pay with another form of payment. We got cash, tried to pay at the store. They said can't pay here, need to pay at corporate and gave us the number. We called to take care of this. They told us that they did not know about this check, call back in a few days. So we did the same, answer they can't find record of the check. We tried many times, same thing. They told us that maybe it was added to the finance. Also we were told if the check was as we said we would not get our bed.

I purchased a Sleep Number bed in August of 2012 as well as several of their High Priced pillows. Now after 1 year and 4 months, the pillows are flat and have no support and for the $79.95 each price, I was ripped off. They want to have me spend even more money to return them under the Useless warranty they so proudly refer to! As for the mattress. It loses pressure each and every night and when I inquired about having a service person come out to check out my problem, "Under Warranty", I was told that a service person could be dispatched for a fee of $169.95!

8 months ago, I purchased a mattress from the SLEEP NUMBER STORE. I financed a portion of it because the store offered interest free for the first 18 months from GE CAPITAL. I spent about $3000 total on a mattress, not cheap. I thought I had really got a steal, great deal. Fast forward 18 months and my remaining balance is now $525. However, when I checked my balance online, I was surprised to see a balance of almost $1200 instead. I called GE to see what the problem was and they informed me that since I did not pay the total balance due within the 18 month promotional period, they charged me almost $700 in interest dating back 18 months.

Purchased our Sleep Number P5 King bed in Dec. 2011 hoping to resolve years of the wrong bed purchase choices. Since the purchase of our Sleep Number bed, we've had nothing but nightmares trying to get a comfortable night's sleep. We began to experience problems in early 2012 but thought we should allow time to adjust to this type of mattress considering the type of beds we had in the past consisted of spring coils. I went online in late 2012 out of desperation to see if other Sleep Number consumers had encountered the same problems we were having and if a solution existed that I could try. I saw that complaints existed with the same problems we were having so I decided to contact Sleep Number for a resolution.

I'll start off by saying if I could give this company a negative rating I would. This mattress product is highly over priced and has a return policy that is a consumer rip-off. Beware to anyone thinking about buying this product - read and understand their return policies very carefully!!

This is the worst bed ever. Have more neck and back problems. Customer service said nothing they can do, have to pay a tech to come out and look. No one ever buy this bed, you will have more problem than you ever thought.

Bed is 7 months old. Remote stopped working. Contacted Sleep Number and they sent a refurbished remote and pump, not a new one. Bed is less than a year old and still under the year warranty. Very disappointed!

I have had my Sleep Number bed for little over six years. In that time I have had to purchase a new pump for my bed and my daughter has purchased two of them. I cannot sleep on this thing. I put the number on what they said to in the store and I wake up with such a back ache and such neck pains it is unreal. I would not recommend this bed to anyone. My daughter has the same bed and she has had to purchase two different pumps for hers. They told her that when she had it less than two years that they do not cover the pump when you cannot read the numbers on the control, even if it has been about two years and so they told her that they prorate it.

I needed to purchase a bed for my granddaughter's room so decided to give her my bed and buy myself the Sleep Number. I purchased the adjustable bottom and M7 and was unhappy with the M7 so exchanged it for the P6. I am still not happy with the bed. I slept okay on both beds but woke with a back ache every day. I'm 61 and have never woke with back aches. Sleep Number customer service was good at trying to help but I can't sleep on this bed. I'm about to move it to my granddaughter's room and get my old bed back in my room. She's thrilled.

First problem was loosing air, was told to plug the feed lines (got the caps from dealer). Problem still exist. Had to replace mattress, then the remote controls went bad, could not read the digital numbers. Settled for holding down buttons for 15 seconds every time I wanted to inflate bed. Then the second mattress started to lose air, had to use remote at least 5 times a night. Finally I got so aggravated I went out and bought two Coleman slim twin single high air beds 73" x 26" x 6" for a fraction of the cost $19.99. They fit perfectly!

I purchased a twin Sleep Number bed back in September of 2009 and I am finally submitting my experience to BBB. (I have already submitted my story to BBB in Minnesota regarding Select Comfort Corp. located there.) The bed that I received was definitely not the same model of bed that I tried out in the local store. It was so comfortable, hardly even heard the motor and had cushion. The one I received had a loud motor, creaked when I turned over, felt I would fall off or through the bed and very uncomfortable. I tried adjusting the air but could not get it correct. Consequently, I wanted to return the bed the day I received it. I called customer service and was told I had to keep it for 30 days.

We purchased our Sleep Number 7000 bed in 2005 and have been extremely disappointed with the purchase. I have been fighting with this company ever since I bought the bed because of my extreme disappointment of the bed. First of all, the mattress top had to be replace within 3 years because it was defective and then the side support were bad. Now the air chamber deflates and I had to sleep on the floor. The mattress top is bulging again and they want me to pay for it. When I called to see what they can do all they say is that I have to buy a pump and a mattress at a prorated rate. So they do NOT stand behind a 10 year warranty. You would think after spending close to $4,000.00 for a bed it would last longer than 8 years. I have suffered with chronic neck and back pain and they do not seem to care at all. Their bed SUCKS ---- DO NOT BUY THIS BED!!!! I have been so mad from this whole experience. If they would just come out to check the bed they would see how bad it is. BUT NO, only for a service charge (MORE MONEY). No customer service, uncomfortable bed, a lot of money. I have left a message for the CEO Shelly Ibach. Let's see if she calls. I doubt it!!!!!

We purchased a Sleep Number queen size 5000 model in 2007. First the remote goes out so we can't see what number we are on. Now the air chamber deflates only on my side. I air it up each night all the way and by 2 am I'm sitting on the slats in a hammock. I'm NOT a big girl and this should not happen! I paid $106.00 for a new air chamber after several calls to customer service and troubleshooting steps. I get the air chamber and it says "refurbished"! Now I'm really mad because they sent me used crap and it is still happening!!! I have a pinched nerve in my neck from sleeping this way night after night. Should we actually DO SOMETHING!?!! I'm getting a new mattress from somewhere else as soon as I possibly can!! Whatever you do, do not buy this product.

Has anyone done anything legally regarding this??? I have been diagnosed with bronchitis and numerous sinus issues over the past three years and after reading about mold in the Select Comfort beds we tore apart BOTH our beds and BOTH were full of BLACK MOLD!!!! No one has been able to figure out all my medical issues either but I NEVER mention the mold exposure for YEARS as I didn't know I had been sleeping on it EVERY NIGHT!!!! All the company says they will do is send out replacement parts for all the moldy ones and I am scare to death (literally) to sleep on another Select Comfort Mattress. They don't even care, just we tested, mold is OK. It is everywhere and have another part that isn't moldy now. They knew and NEVER contacted any customer and we are right on their computer to send a recall or at least tell everyone to constantly check for mold growing as they knew about this for YEARS.

I purchased the king size bed with two mattresses 2 years ago. One year later, my bed begins to deflate slowly at first by 5 to 10 points. By July of this year, I began waking up with back pains due to the deflation of 30 to 40 points. I'm a number 65. A month later, I was in the ER with severe shoulder and neck pain. I called the company and spoke to a rep who told me to go to the store and get some plugs for the mattress. When my husband opened the bed, he saw that the installers who had assembled the bed had placed my mattress in wrong side up causing damage to the chamber and the hose that connects to the bed.

This is probably the 3rd or 4th year that I've had this mattress and I've got to say, I love it. It's not perfect, but we sleep great on it and waking up with headaches and back ache are a thing of the past. The negatives: we bought a queen with two air chambers and two separate controls. Because there are two chambers, there is a small gap between the two mattresses that isn't the most comfortable. Also, splitting a queen in half makes for a small sleeping area. Get the king! Also, the remotes aren't the most accurate as far as the actual sleep number level. All in all, I'm satisfied. And the bed still feels new.

BEWARE!!!! I purchased the mattress believing it was a good deal with a free trial for 100 days and they told us if you're not satisfied you will get a full refund no questions ask. First the mattress took over 2 weeks to be delivered and then all the nightmares begun - because it was not as good as advertised, too hot, caused me backache and neck problems and besides that leaks, etc. So I decided to returned during the trial period and I paid during the process almost $800 in total and guess what, I got back only $300. Total ripoff. This company is dishonest and crooks. I HOPE everybody can read these comments and before they make the mistake biting the bait they just run away from this deal. So my mistake cost me $500. Don't be fooled by this bunch of leeches.

We purchased our Select Comfort bed in 2007. Both me and my husband recently noticed that the bed seems very firm; neither of us touched the controls. I don't understand how the bed can "self-adjust" with no one in the room (humm....). Also, the digital portion of the control is virtually unreadable. It's kind of odd, but the numbers don't really show up so you can read the indicator number. They are fragmented in such a way that you can't read them at all. This is a real disappointment since my house is very clean and quiet.

They don't inform you that you have to pay for return shipping plus the original shipping. The mattress is made up of very cheap materials and I later found out that the main things that go wrong with the bed are prorated after 2 years and you have to pay a portion of the price. When you lay in the bed your body indents the mattress and it caused me more back pain than I had before I bought it. Bad choice. The company has to make thousands of dollars on the return shipping fees each year.

My husband treated me to picking a Sleep Number bed. I picked the memory foam model: MLE. The saleswoman was great and she did inform me of the non-refundable delivery fee. We ended up buying pillows, sheets and a mattress pad. Although we knew they had an exchange only policy this would end up adding "insult to injury". The bed was delivered Wednesday night, late! As soon as I made the bed and laid in it to settle in, I discovered the terrible odor that it was giving off! My night was interrupted several times by the smell. I slept horribly, not because the bed was uncomfortable but the smell was overwhelming. The next day the smell got more intense. My son came from school and asked if I had painted the house! I opened all windows and started doing research online. The mattress was off gassing. A horrible process that consumers should at the very least be privy to when sold this type of mattress!!!

I recently called Select Comfort Customer Service about my California King bed. I purchased this bed more than ten years ago on sale - standard twenty year warranty. I initially called to order replacements for internal foam components, and I was fully prepared to pull out my charge card to pay for my years of use. When I explained what I wanted, the customer service rep asked what created the desire for replacement parts. I explained the circumstances. She then transferred me to the warranty department.

About five years ago, I noticed the air seemed to be leaking out of the bed causing the mattress to not be as firm as I like it. I called the company and described the problem to the customer service person (I was glad to speak to someone who's first language was English! So there was no problem with understanding). The customer service person was able to figure out the problem with my bed and sent the piece out to me without any charge!

My husband and I bought a Sleep Number bed because our old mattress was worn. We decided on the Sleep Number because of what we saw on TV. I could not find a level that was comfortable for me. After 5 years now I still have not found that level. If you put the level on firm, it's like you're sleeping on a regular air mattress. If you let out some air, then the mattress sinks and forms a hole between the middle and side foam dividers. I now have neck and shoulder pain. I can not say that it is the bed that caused it, but it doesn't help it. I have slept in other beds and had much less neck and shoulder pain when I woke up.. I would not recommend this bed to anyone.

We bought an i8 California king bed from Sleep Number, July 22nd. We had problems with the bed, feeling like we were sleeping in a hole and at the same time it feeling too firm. They sent out extra foam to lift the air chambers, and new foam for the top section. It did not help enough to justify the cost of the bed. I wake every day with severe shoulder pain, and if I lower it to the next setting, I have severe lower back pain instead. We are within the 100-day trial period. They have agreed to take the bed back. Unfortunately, all told, it will cost $900 to return the bed. No one warned us it would cost so much if we returned it. We paid for set up, and now we have to pay to return it.

Sleep Number is unwilling to share repair part pricing information with potential consumers. I requested this information at the local store and was told that I would have to contact customer service. C/S was also unwilling to provide this information unless I purchase the bed. Obviously, Sleep Number does not want the consumer to perform their own due diligence and make an informed decision. That makes the decision very easy for me. I will copy and paste my chat with C/S online, so other potential customers understand there is more than just the initial purchase to think about. Full disclosure is the best policy, but apparently the almighty dollar is more important than a happy consumer. Sleep well!

Deny the charge on your credit card and take your business elsewhere. I don't understand people. All you do is complain about how you missed work and it inconvenienced you. Blah blah, get over it. Nobody said you had to buy from them. Go somewhere else!

The bed stopped working after 4 years. It had a 20 year warranty so I wasn't so concerned. However, when I called in to customer service (several times) they walked me through trouble shooting but it still would not inflate. They said I can order parts but they were non-refundable. I will NEVER buy from them again!! I'm stuck with a bed that is worse than an inflatable air mattress!!!

We purchased our Select Comfort bed 10+ years ago. The delivery was on time on the day specified. About 18 months into our ownership we had problems with one of the air chambers and the zip-off pillow top. I called Customer Service. The Agent was very helpful. We received a whole bed (minus the foam pieces) as replacement: new pillow top, 2 air chambers.

My husband and I bought our Select Comfort Bed a number of years ago. Last January, I developed bronchitis, bronchial pneumonia, and an upper respiratory infection, with further coughing and breathing issues. During this period, my husband was moving our bed and took it apart. He discovered a good amount of black mold in the bed and we called Select Comfort. They sent us all new parts for the bed, free of charge, which we replaced. However, since this time I have had persistent breathing and coughing problems. I have been on numerous antibiotics, Inhalers, and rounds of Prednisone with no lasting effect. I am currently going to a pulmonary doctor who is having difficulty finding my problem and has ordered further testing. I am really convinced that this continuous airway inflammation is related to the mold in this Select Comfort Bed and that my lungs have been weakened. I am looking for information from others who may have similar experiences to find out what my options are healthwise at this point.

The bed's top foam layer felt wet when I received the bed. I have had bed for three weeks, and I am coughing like crazy. Both sides of bed smell horrible. I thought at first it was new bed smell. But now I am positive it is mildew and mold because the smell is very distinctive now. Love the bed. Smell will kill me. I already have breathing issues and this makes it impossible for me to sleep in my new bed.

I have had my Select Comfort since 1997. Never once have I ever considered the bed having black mold. I just recently replaced my mattress cover hoping that the hacking and coughing stop. Now the the black mold foam layer is gone. Has ANYONE FILED A CLASS action lawsuit?

Wired remotes are faulty. My remote on one of two sides fail to engage. Mine are not digital, just push button. Purchased several years ago.

My husband and I purchased a king size mattress which we received on July 9th. We are going through many of the issues mentioned in other reviews. They are trying to rectify my sleeping problem by sending me other items to add to the bed and supposedly for "FREE." Guess I will have to wait and see about that won't I? I'm so worried now that I am going to be put in the position of not being able to return the bed and I am coming up close to my 100 nights. I told the rep if this didn't fix my problem the bed was coming back "No Questions." She assured me that I could do that. Well let's see. I will keep up my ordeal with these people and see how they fix my problem.

My wife and I are side sleepers and married 41 years. We still sleep closely together and found the bed to be comfortable on both sides, but the design of the interior makes the middle of the bed too firm and uncomfortable and after two weeks of use in home, we are disappointed and are returning the bed. We were told today that we have to wait another 2 weeks to make the "official request to return the bed", and then it'd be "another two weeks after that when it will be picked up." We are very disappointed in the uncomfortable middle, and extremely surprised in the delay in having this removed from our house.

I have had endless trouble with my bed and the warranty policy is ridiculous, costing me money and above all time and inconvenience. The replaced mattresses leaked within two years. I've replaced three. The pump gave out and I needed another. All have been costly because of their prorated warranty policy over the life time. The worst experience has been the time and effort pulling the bed apart and trying to figure out the problems. Or waking up on an absolutely flattened bed, like being in a hammock. I cannot recommend this bed to anyone.

This company is to notch, although we had the initial issue with their delivery. They went over and above to make it right. Thank you!

I couldn't agree MORE with all of the posts about this deceiving company. Let me explain to others how I was also duped out of between $600-$700 for "trying" a Sleep Number bed here in Wisconsin. Don't let the fake salespeople at the Brookfield Square here in Wisconsin mall fool you into what I fell for. Let me start out by saying that we decided to purchase the P5 Sleep Number mattress for $2800, along with a $175 mattress pad (required to keep "full" warranty), over $200 in pillows (which would make our Sleep Number experience flawless, again deceived into buying), and $169 in delivery charges to start my horrible, horrible adventure with the worst company I have ever been ripped off from. But don't worry, you have 100 nights to decide if this is not the bed for you!!!!! What a joke... Let me emphasize this right now... Read the terms of the 100-night guarantee before you buy this bed!!!!

We purchased three beds. Queen, Double, & twin within the first two years of ownership. We were sold on the variable firmness capability. However they forgot to tell us about the internal MOLD problem that surfaced through. We had to pitch them. An expensive learning curve. We've replaced them with a "MIFORMA" Foam bed. **. Excellent choice. Had it for 6 years and its meeting both our personal firmness requirements.

We bought a Sleep Number bed a number of years ago. About a year after using the bed, the seams in the top cover came apart. I contacted the company and they just kept transferring me to sales. I needed to talk with someone in customer service. After 15 years, they never listened to my complaints or fixed the poor product. Now the top cover has spots where the material has separated. Now I am in the market for a new bed. I would like to have another Sleep Number bed but with the non-existent warranty, I doubt that I will buy from them.

My husband and I decided to purchase a California King P6 Sleep Number bed because of our low back pain, hoping the air chamber mattresses would help. We spent close to $3,400 which included an expensive pillow for my husband. We were told that we had a 25-year warranty, and that after 30 days if we didn't like it, we could return it for a full refund. I really like the comfort of the bed; however, it is basically a plastic frame with a foam pad and an air pump. When we were in the store, we were NOT told we would only be given one remote. For each bed we tried in the store, both of us held a remote. We were also NOT told that we would need to purchase a frame and/or legs for the bed at an extra cost. Three days after the bed was delivered and set up on our old frame, I visited the store and spoke to our salesperson and another lady who basically said, "Sorry, there's nothing we can do for you." So I said, "I spent $3,400 on a bed and it doesn't come with a frame, let alone feet?" - "Nope." Be sure you do your research before you buy one of these beds.

I bought a Sleep Number bed because the mattress I had before was nearly thirty years old and I was having some back pain. I thought a Sleep Number bed would be a good choice given all the raves about how they help sleep and back pain. Give me back my old, worn out mattress! It was much more comfortable than the Queen double chamber bed I bought. When I called the company, the customer service representative walked me through "troubleshooting", but her help was really a set of suggestions that I had already tried. Never again - don't waste your money!

Purchased bed about 5 weeks ago. After sleeping in it and then getting up and inflating it to the prescribed 100, it still appears like 2 hammocks with the bed spread on. Called and they sent out what they referred to as an Air Chamber Lift (they have had this problem many times before). Installed same and it corrected about 50 percent of the problem. Called again and they said you have to live with it, it is just the way it is. Wish I would have known before I bought. There would have been no SALE. Do not purchase unless you are hanging it from a tree.

So I buy the Sleep Number bed in 2009. I called Sleep Number because the bed was losing air. We did some troubleshooting. Still in the mid of the night both side are deflated. Sleep Number tells me "well you need a new air chamber which will cost $73.80 for each side..." Really what have to the 25 year warranty? Sorry you only have 64% of coverage so it will be $73.80 for each chamber. I hate this bed and the company.. Stand by your products or stop selling them...

They have advertise this bed and company as the last and low cost bed vs a regular bed that a person could buy at a regular mattress. I have found out after owning a Select Comfort bed to be more expensive.... I had to replace the entire bed and air pump for the cost of about 2300.00 and the air still leaks out..... They claim that it is the BEST bed that money can buy...... NOT.... This bed use to be real nice to sleep on when I first got it back in 1995 and now I wake up and my back is hurting and I have a hard time getting to sleep when I go to sleep.... The only good thing I find from this bed is that it is easy to move... All a person has to do is take it apart and it is easy to clean, it can be taken apart and washed in the washer and dryer (only use a BIG commercial machines at a laundromats to wash this bed. It is too big for the home machines)..... I don't think I will ever own another Select Comfort bed again....

I have had a Select Comfort for over 16 years now. The first bed was involved in a house disaster. So we purchased another about 9 years ago. For some reason, the pillowtop is breaking down. We love our bed. It has made the biggest difference in our lives as far a sleep. I can't imagine ever having any other kind of bed. My husband is sleeping in a hole. My side is fine. The air mattress is full, it's the pillow top. Has anyone else had this problem?

First, let's start with the good. Before my Sleep Number bed, it would take me ten minutes to get out of bed due to stiffness and even more so from extreme back pain. After a week of sleeping on my Sleep Number bed, I started waking up pain-free and no issues getting out of bed in the morning. This has bettered my quality of life for sure!

We purchased a Sleep Numbers bed a number of years ago and I recently started having more issues with back pain. I noticed that my side of the bed was not maintaining its air pressure. We elected to replace the mattress and foundation with another brand. When breaking down the Sleep Numbers bed, we found a large amount of mold on and between the foam and air chambers... and by reading some of the reviews here, it appears that our experience is not unique.

Bought this bed 10 years ago. 3 years ago, it started to sag, not hold air, and the remotes don't display numbers properly. Back issues have worsened. Paid a lot of money. DO NOT BUY A SLEEP NUMBER! I just bought a Sealy and I love it. No more back issues.

The sales clerk padded the order with a bed that my wife and I purposely told her we didn't want for about $6000. We wanted the $2500 bed. The wrong bed ($6000) was delivered, our old bed removed and put on the street, and when the error was discovered and the $6000 bed removed the troubles really began. Because the bed was on the street and now dirty it had to be removed. After going back and forth with "customer service" the correct bed was reordered and our credit card bill adjusted. HOWEVER, an additional 3 weeks for "manufacture" of a new bed and a 2-week delay (part of the 3 weeks additional) for its delivery has resulted in my wife and I relegated to sleeping on pillows on the floor.

Can some plastic tubing, a sheet of plywood, and some fabric cost $5000, oh my apologies, and some foam. Purchased a King P5 with an adjustable base in the fall of 2011. How could I be so stupid? Where to begin, the cost is absolutely ridiculous. The word comfort would have to be redefined to, "mornings where you don't wake up regretting the purchase", which amount to roughly 5%-10% of mornings. Yes, you can adjust the amount of air in the plastic bladder, but the bladder itself is small and has these dune-like ridges in it. You essentially get two settings, "gully soft" or "ridged hard".

We purchased a king bed and paid to have it delivered and we would set it up. When my husband started to set it up, we saw how cheap this bed truly is. The base is totally plastic. The part allows you to adjust the bed is just an air mattress. Then surrounding the two air mattresses is a foam support. The supposed pillow top is really an egg carton that you can buy from Walmart. I am really confused as to why this is sooooo expensive ($2500), when it seem like anyone could build one of these beds themselves. Then we bought the mattress protector and pillow to go with the bed and was told we had 30 days to return is we were not satisfied. Come to find out it is only an exchange not return. We have not even opened the $219 mattress protector. I do not understand. It is also so weird that you cannot even try to return the bed until it has been 30 days. Do they really think I will forget or change my mind? When we called about returning, we were told it would be $150 in just shipping or $199 for someone to come and pick it up. Really???

I ordered a Sleep Number bed years ago that was on sale. At that time, the beds cost around $2000-$3000. I paid approximately $1500 for what I thought was a queen size bed. I thought it was a little strange when I set it up that there was about a 4" piece of HARD foam surrounding the air mattresses. The air mattresses themselves were so narrow that I had to stay on my back. If I moved, I would end up laying against the hard foam, and believe it or not, you could feel the difference between the hard foam and the air mattress even with a pillow top cover on it. Long story short, I went to a friend's house who had bought a double size "select comfort" bed for their child and were so unhappy with it that they were taking it apart. The air mattresses in the double size bed were the exact same size as the mattresses in my queen size! The only difference was the outer piece of 'hard foam' surrounding it. The double bed had only a 1 inch piece of hard foam while the queen size had a much larger (maybe 4-5 inches).

I thought that this bed would be the answer to all of my achy bones - wrong! I was told that they would "like" me to try the bed for 30 days, preferably 100 days, but if I was not completely happy, I could return the bed for a full refund. Since I wasn't happy, I called to return the bed. NOT! I MUST try it for a minimum of 30 days and it will cost me $200 to have them come out and pick it up! What??? I called the corporate office and asked to speak to a supervisor in the sales office and told them how I felt. They offered to cut the return pick-up fee in half, and to set-up a pick-up date for the next available date. Easy! So, no, I did not like the bed or the return policy, and I do feel that some of the statements that the salesman made were extremely misleading. I should have read the (very) fine print before signing on the bottom line. I should also have done my homework and read all of the reviews on-line before making my purchase. However, by calling the corporate office and voicing my complaint, I was able to quickly and easily resolve the problem to my satisfaction.

My elderly mom purchased the top-of-the-line twin and was not happy with it, at all. We tried to return it under their 100-day money back guarantee, and... The guarantee DOES NOT COVER THE $1,749.99 FlexFit BASE FOR THE BED!!! That's right! We paid $4,424.82 for the entire set-up and can return everything but the base - which accounts for almost half of the entire cost. This is how Select Comfort rips you off! Of course you're not going to return the bed if you can't return a base that you can't use for anything else, and lose half of your money. Also, $1,750 bucks for a base for a bed??? Really? You should see this thing. It's totally cheap!

We bought the Sleep Number bed, a King size, with the idea that it would supply superior comfort for my wife after her shoulder surgery. The salesman stressed the quality of the bed and that we would be joining the "Sleep Number Family". The possibility of a problem with the quality of the bed was minimized. Unfortunately, my wife was unable to sleep in anything but a chair for several months - and when she was able to sleep in the bed, we discovered her side would not hold air - deflating within a couple of days. When we contacted Sleep Number about the problem, we found that any repairs to the bed would have to be performed by us - as we were past the initial grace period to return the product - and as Sleep Number doesn't employ any repair crews to troubleshoot the problem.

Around 3/5/12, I went to a local store and bought an almost $10,000 Eastern King Size Split. Staff was pushy and reps on the phone were argumentative and not too informed. After over 1 Full Year with this bed and ongoing arguing conversation on phone and various emails, I finally threatened to report the company to BBB & State Attorney General's Office. I was reluctantly given a Free Replacement, 1 piece King Size Bed, but they still were trying to charge me a Service or Installation fee. I argued a bit more and they agreed to only charge me 1/2 of the set fee, which for a senior with low to no real Income, I had to borrow $100.00 even for this after all is said and done.

SLEEP NUMBER IS HORRIBLE! The p5 KILLED my back, absolutely KILLED it. This bed hurt my back from the beginning, and I tried to stick with several numbers but nothing helped. The only reason I got this bed in the first place was because I was promised by the employee ** at the Westminster Sleep Number Store that if it didn't work out for some reason, I could return the bed with no extra fees. She lied to me. I understand the $169 fee for the original shipping, but I specifically asked if there were any additional fees to that and she said no. Now I have to pay at least $100 for this bed to be returned.

In 2006, I ordered two Sleep Number 5000 mattresses. By 2012, the numbers on the remote controls were unreadable. I contacted the company and was told the wired remotes were no longer available and I would need to PURCHASE two whole new wireless "Firmness Control Systems." The purchase price was $110 for each unit. In addition, one of the side rails (made of plastic) had cracked and compressed under my husband's 275-pound weight and needed to be replaced. I paid to order the replacement piece, but the new piece I received was totally unusable as the company had changed the design. The company's whole sales premise is the Firmness Control System, and I now have two mattresses, just 7 years old, that no longer work without another $200 investment. This has turned out to be an expensive purchase that simply has not lasted. Don't be fooled in to buying this overrated piece of junk!

My husband's side of the bed leaked air from day one. Had to pump it up every other day. They put in a new pump (actually wanted me to do it, but I refused and they came out). Improved somewhat but still leaks. I pump him up twice a week. My remotes don't last. I got 2 years out of the first one and had to pay a lot for replacement. 3 years later and looks like I'm going to have to replace it again... must be all that pumping up to replace air. Love my side. Very comfortable and was very relieved after a hip surgery to be able to lower the pressure during recovery.

We bought the split king in 2006. $5,000, no interest if paid in full in 3 years or something. We got used to the bed pretty quickly and enjoyed it for about 2 years. That is when things started downhill. It is also when the warranty starts to wane. The accuracy of the number settings went wonky. My number is around 35-40, which was great until going into the second year. Then I had to try different number settings which would work for about a week each time. My husband had less trouble than me as he was in the Navy and used to sleeping on a metal rack with a thin mattress of sorts. He didn't start having issues until 2010 when he was back home for extended periods of time to when he got out of the military.

We bought the split king size bed in 2004, the one that has separate lifts. I open up the mattress now and then to adjust the padding. It moves around an awful lot. Today, I found MOLD between the foam and air mattress. I'm very upset! We experience breathing and stomach problems. Can this be due to the mold we've been sleeping on??? I don't know what to do now, but I cannot afford a new bed. Very disappointing!!! I'm on the web trying to figure out my next step. This is unacceptable.

My wife and I bought a Sleep Number, thinking there must be some Number that each of us would feel comfortable with. Now, after 3 years, we don't even sleep on it anymore! That’s $3,500 down the drain. The funny thing is that we know 4 other people with different models of Sleep Number beds, and they don't use them either. Company support is useless. They just want to sell you a replacement foam pad!!! I feel like a complete sucker for buying this bed. It's not just the most uncomfortable bed I've ever slept on. I feel it's the worst purchase I've ever made - period!

We purchased a queen size Select Comfort before Sleep Number, so it must go back 15-20 years ago, and have had no problems with it. We are still happily sleeping on it. I did, however, purchase a full bed with 2 chambers. After a couple of years, we found that one of the chambers leaked and my son disliked the foam down the middle, so I bought a single mattress for a replacement at considerable cost (ugh). That one does not longer hold air. Now I have one useless bed and one good one. Our son has moved on and no longer uses it. We need to go out and purchase a new bed for the guest room, which will soon be occupied by in-laws. It will be a conventional bed as it will be less costly and dependable.

If you are not comfortable with your Sleep Number bed, be prepared not only to pay the shipping cost after your trial period ($200), but the original delivery cost ($180) also! This is something that the salesperson failed to mention. I did not find out about it until a few weeks after the bed was picked up and I had already replaced it. Even when I was on the phone with customer service and asked what it would cost for me to return the bed, I was told I would only need to pay $199.99 for return shipping. At no point did they mention the original delivery cost. This is very wrong!

This is the worst bed I have ever purchased, even more so because I paid dear for it. I would have thought that the quality was indicative of the price. Not so. The bed first failed on the side where one normally sits to put on clothes. The long foam pad that runs from the head to the foot is twisted and bulged, and now hangs over the bottom. I was told by customer service that the bed was not designed for anyone to sit on the edges. Really? Now I have to cram a chair in my room to use this "wonderful" bed? The fabric container that is designed to hold all of the loose pieces together has now stretched out of shape, and both sides of the bed hang over the bottom section. It is the incredible self-destructing bed.

Just got the bed. I found it cheaply built and could not rest the first night. My wife and I both got up with backaches. We had to go and buy a 2-inch topper to soften the surface. Otherwise it is board-hard. When a lower number is selected, the bed has a sagging effect like a trench. I am very dissatisfied and would not recommend this bed. It is overpriced and falsely advertised. I am requesting a refund!

We bought this $5000 bed because of my back. It's been 3 yrs now and this bed is so bad that I sleep on the couch. It deflates as you sleep and the "number" is never accurate. Don't buy one. Save your money.

I decided I wanted to check out a Sleep Number Bed so I went into the store in Orlando, Florida and met with Store Manager **. ** did a great job explaining the models and features, and I settled on the top of the line i10 King. ** reiterated that I had nothing to lose because they had an iron clad 100% return policy. I walked out the door with my order of a King i10, Flexfit plus adjustable frame, mattress pad, and two king cool fit pillows. Total spent $7,809.88.

I purchased a Sleep Number bed approximately six years ago (used) from a neighbor who was moving. I never had a problem with it and as a bed in the guest bedroom, it's seldom used. But I did have family last night. When I awoke in the morning, my brother told me his side of the bed went flat like a tire. I was very surprised and as I am, I turned to every avenue looking for answers or reviews and complaints of experiences. I read many reviews then went to work looking for solutions. I took various parts apart, examined the chamber and tubing. Nothing.

I feel like I have been lied to. The beds we bought were to help my wife, myself and children. We have had our beds for 12 days. They do not want to take the beds back but with an additional fee of $200, they are more than happy to. (We paid $4,544.99 for these beds that were to help.) The customer service sucks and the beds are horrible. What they have in the stores are not what were delivered to our home. There are hidden fees dealing with these beds that they do not disclose when you are paying for the beds. The mattress stitching is already coming apart. The air chambers (i.e., air beds or rather Walmart twin size air mattresses stuffed inside college mattress foam) are not the same as the showroom floor model. I purchased the P5 series which says it is an 11" bed and it measured 8". When I went to the store, they said I measured it wrong. They showed me the proper way and it involves taking the tape measure over the top of the mattress (apparently CA state measuring) which I think is false advertising. They completely misrepresented the product from start to finish.

It's my own fault that I did not understand the warranty on my Sleep Number bed, but the first warning should have been that they said it would take several weeks to get adjusted to the bed. But yet, they only gave you a 30-day in home warranty to bring it back. The bed is not comfortable and the pillow top has gone down to nothing so you feel the air mattress. My husband's side loses air and we have called the company several times. They will send me parts but I have to take the bed apart to fix the thing. I spent $4,400 on my queen bed. I cannot see how this company is still in business, but I guess with dumb people like me that did not clearly read all of the fine print, that's how.

This is the most overpriced and overrated bed ever. I used to get much better sleep on my Sam's mattress. Their policy is the worst. No returns whatsoever! If the bed is so good, why don't they stand behind it?!

I went to a Sleep Number store to obviously look into buying a Sleep Number Bed. In learning/trying out the various beds, my wife and I were repeatedly told that if any bed is returned within 30 days, we would get a full refund. They never told us that delivery or pickup would not be refunded, let alone how much they would charge. They delivered a California King sized bed and set it up in 30 minutes. After over a week of extreme pain, we called Sleep Number to return the bed. It took them almost two weeks to come get it, which by that time, I had disassembled the bed myself. All their delivery people had to do was put the parts on the truck, which took less than 10 minutes. Three days later, I get the email detailing the credit. They want me to pay $170 for delivery and $200 for the pickup!

Well, I have to give Kudos to Sleep Number. After telling them about my mold issue, they offered over a $1300 credit toward a replacement. I thought that was excellent considering it’s 10 years old! On top of that, I asked for a new set of sheets to go with it, and they even threw that in ($160)! I was completely satisfied with how they handled it. Thanks Sleep Number for standing behind your product!

I have had my Sleep Number 4000 series Expanded Queen size bed now for about 12 years and have been pretty happy with it, until now. My wife has been having breathing issues at night for several years now. Recently, while changing sheets, I looked into flipping the foam around from top to bottom. When I unzipped the top and lifted the foam, the amount of mold growing between the air chamber and the foam was horrific! I was completely stunned that my wife and I have been sleeping on this! We are contacting Sleep Number about this issue as I have taken some really good pictures that I plan to share. It's a truly gross experience to say the least, not to mention most definitely the cause of my wife's breathing problems. We have to throw out the bed, but I am keeping it in a sealed container for evidence for now until this issue is resolved. 20 year warranty? We'll see.

Like many of the others here, I bought a Select Comfort bed, only to have the pump malfunction after a couple of years. I called Customer Service and was told, "No problem, your bed is in warranty!" Then she asked me for my credit card number. I asked, "What for," and she said to bill me for my pro-rated portion of the pump. Huh? Okay, how much? $160? What the H? She explained the pump was actually $400 and $160 was my portion. Well, it was either that or sleep in the base of the bed with no air. When I got the pump, I was looking closely at it. It looks like something that might cost no more than $40 somewhere else. That's when it struck me that Select Comfort's warranty game is merely a profit center for the company. Every time they "cover" your misfortune with their warranty, you lose and they win big time!

We called Sleep Number Customer Service. Our bed was supposed to have a 20-year warranty. They claim the problem is foam under the cover that has broken down. Their warranty is very poor so I must pay for the replacement foam. This is ridiculous. I paid a lot for this bed. They are well aware of this problem.

It's the second time one of the chambers leaked, same side. I went through the entire process and they told me I need a new pump. It's not true. It's the same side that loses air after the hoses are switched. They really blow smoke at you by telling you there is a 29-year warranty. After a few years, it's worthless!

I purchased my P5 mattress in Manhasset, NY. When I went there, they told me all about the bed. I loved it and told them I would need to think about it. I went home and checked out the reviews and prices and deals online. I did my research and after reading all these terrible reviews decided to go back to see if they were going to try any of these tricks on me. I recorded the conversation with the salesperson on my phone. I even eluded around to see if they would lie about it. They didn't at all. I was told in advance without any probing about the bed being returnable minus shipping and shipping fee, also that the FlexFit was not returnable.

Don't buy! I've had mine since 2011 and it leaks. I paid $7,000 for an I10 king with adjustable frame. They came out, installed it and that's the last I've seen anyone because they do not have any service people. Here I am crawling on my belly going over troubleshooting tips from them on the phone to try and find the problem. After you do the troubleshooting for them, they will send you a pump or mattress. The mattress has a 30-day guaranty. Well, it leaked again. You will not notice the leak until your back starts hurting. Look at the Sleep Number control and it says 60. Add 5 lbs and the number starts at 40 and then pumps to 65. So you have lost 20 lbs of air. Where else can you spend $7,000 for an air mattress, no service department to come out and repair? I will never ever recommend this piece of crap.

I bought my Sleep Number in February 2008 and have had to replace the remote which cost me after a year. Then just today, I paid $222 for a new mattress cover because mine, the seams are coming apart. Mind you, I weigh 150 pounds and I'm the only one on this bed. They also told me the foam was not included so out with another $30. My so-called warranty of 20 years was ** and after 5 years, I am getting 60% off of their bad manufacturing product. This bed is nothing but a glorified air mattress with padding and a mattress pad.

I have had to replace multiple chambers in the two Sleep Number beds I purchased, one in 2000 and second in 2004. I just recently replaced the air pump on one a year ago and now the second one is not functioning. When they go, you cannot sleep on the bed. The company replaces the pumps but makes you pay for half of the 300 dollars they cost. Ridiculous! Will never ever purchase another of these beds. Costs you more in the long run! $2000 for each plus much more in replacement parts, you can't sleep on the darn beds.

We purchased a Super King 4000 in June 2006 and have had problems with sinking in the middle since day one. We contacted them in October 2007 about this and were sent a stronger center piece which really didn't help. We have tried various sleep levels and the sinking in the middle continues to be a problem. My husband has a bad back and it has gotten to the point that he can't sleep on the mattress any longer because of this. Recently, we stayed at a Grand Hyatt hotel and he slept great without waking up to back pain, so it's obvious the Sleep Number mattress has a problem. We wanted to return it and receive a refund under the warranty, but they said it doesn't qualify and so we are stuck with it. With all the bad reviews, it's amazing they still are selling them! We wish we had access to this information in 2006. We wouldn't recommend buying this to anyone.

When I first went to my local Sleep Number store and bought my P5, there were a few things the salesperson, who I later found out was also the manager, failed to disclose to me. The first thing is that even though you buy the bed at a Sleep Number store, it can only be returned through customer service. The second fact is that when you discover you have defective parts, the store once again can't help you. You must call the customer service number and they will "listen" to your problem and "help" you get comfortable.

I have owned 2 different Sleep Number mattresses over the past 20 years. My current mattress has a separate pillowtop. The top got a very bad stain on it that can't be "spot-treated". The entire cover of the pillowtop can be unzipped. So, I thought - perfect! I'll just buy a replacement cover and zip it on and I'm good to go! Wrong! Sleep Number does not sell just the cover! You have to buy an entirely new pillowtop! When I asked why it unzipped then, I was told that they had to create it that way in order to design it. But they said the zippers were proprietary so they couldn't just replace the pillowtop. Really? It's your proprietary patent, Sleep Number. But you'd rather force me to buy an entirely new pillowtop even though there is absolutely nothing wrong with anything except the removable cover! An absolute scam! You can bet this will be the last time I buy a Sleep Number bed!

We have owned a Select Comfort bed for years and it was okay. We never liked the middle section that divides the two bladders, but dealt with it. Then we took it apart because we were moving. Under the foam and on the bladder we found mold! I just heard of another owner of two Select Comfort beds with the same problem on both beds. Do you have a cough that will not go away? I did. Check your beds. Has anyone else had this problem?

We purchased a queen bed on an "interest free for one year" credit card offer. They threw in a "free" comforter, told us the set up fee was included in the price of the bed, and made us buy a very expensive mattress cover to keep the warranty valid. When the bed didn't meet our expectations (it was seriously hot - memory foam top - and uncomfortable to the point we just slept on our old mattress), I called for a return (which they won't adhere to until you wait the entire 30-day trial period, happy or not). I had to pay $25 to ship the "free" comforter back or get charged full retail for it. We were completely stuck with a way overpriced mattress cover, and yes, a $169 set up fee that we had distinctly asked about several times before the purchase.

I had purchased a Select Comfort 12 years ago and was going to replace the mattress cover, not the whole bed, just the mattress cover. It was $514 not counting shipping or taxes. I paid $1,099 for the complete unit; it was unbelievable. I guess this is how they get you. Parts cost almost as much as the complete unit. Well, into the garbage it goes and back to the regular beds. This is a total rip off. Don't buy unless you have money to throw away.

I purchased "Sleep Numbers" top-of-the-line "i10" bed and the optional adjustable frame, over $8K. No complaints with the frame, but initial firmness of mattress is no longer there (even when setting "MY number" at the highest setting of 100). Also, the sewn seams around the top of the mattress are coming unraveled after 2 years, and trust me... we take extremely good care of our home and bedding! I could have bought 2 top-of-the-line name-brand mattresses from another manufacturer that would last as long or longer! Don't buy a Sleep Number!

Too bad, I never take stock in trusting reviews that I read. Before buying our Sleep Number beds, I researched about the good and bad about the bed. Well, I'm here to say, it's the worst bed I have ever slept on in my entire life. Listen to the reviews. Save your money. Don't buy this bed. Totally uncomfortable at any settings. These guys are pros at selling. You need to overlook the sales pitch. Just say no. You'll be glad you did. I'm out $8,000 and sleeping on our old bed.

I purchased the Sleep Number bed prior to reading the reviews and bedding supplies. Lucky for me, I read the reviews prior to the bed's delivery. I called the store where I made the purchase and to my surprise, the salesperson was very curt and I attribute it to me wanting to return the bed. He insisted that I call customer service about cancelling my bed and returning the accessories. Well, I called customer service who was very professional about my concerns but stated I needed to contact the store about taking back my accessories.

There are several major problems with Select Comfort. The bed itself does not last long and does not live up to its promise. It goes flat after one year of use. By flat I mean that there will be a hole in the middle of the mattress; there is no support in there and only two distinct sides (in a queen or king size bed) will be solid. I already have a back ache due to their bed. Their no-interest finance deal is actually with interest. After a period of time, they will hit you hard with interest. I have management to pay all of my credit cards, but Select Comfort, after four years of making prompt payments, it still holds a balance that is only $300 less from where it started. When I call customer service, they are rude, impatient, and do not want to hear you at all. In addition to that, they will not allow you to transfer the balance to another credit card. You'll be stuck with it for a very long time. Even paying it in full does not help, as they slap fees to it. It's a financial nightmare that's very difficult to get rid of.

My wife and I purchased a Select Comfort Queen bed duel mattress with wired remote in 2006 from a Select Comfort retail store. The bed was delivered in two days and the instructions for set up were very simple and clear. We have loved the bed for the past 6+ years and had no issues with it until a month ago. There seemed to be a short in the wired remote where the remote would only display the settings some of the time. This was most likely caused when we would leave the remote between us as we slept and the cord became tangled. The issues with the remote increased to the point that we were no longer able to change the setting of the mattresses.

Beware that Select Comfort prorates their warranty on the product. We had a mattress warranty claim and they only covered 40% of the cost, plus we had to pay for all the shipping and they charged sales tax on top. I was reading about their competition. They appear to have a lifetime no frills replacement. I don't know how good their product is but they must have a high degree of confidence in it to offer a much better warranty. I am very disappointed in Select Comfort and will not purchase any more of their products. Buyer beware!

My Sleep Number bed was delivered in January and to be perfectly honest, I haven't slept more than four hours at a time, to date, and it takes about two hours after getting up in the morning before I don't notice a stiff back. Why I sent my Tempur-Pedic packing I'll never know. Shame on me! I don't know what I am going to do. I have followed the company's "How to find your sleep number" procedure... still searching.

Hello, my name is Patti **, and we bought a bed from you last September from the Pearland Town Center in September. Well, it was delivered, but we believe that the assistant who had helped the set up man stole my engagement ring, watch and bangle bracelet with an estimated cost worth about $7,200. Now, we can't prove it because we don't have it on tape, but they were the only ones who had access to our home. We were there the whole time, and our dog was there as well. They seem friendly enough at the time, and we trusted them.

My bed was to be delivered on a Saturday during the hours of 4-8pm. I received a call at 2pm confirming 7pm delivery. 7 came and went, 8 came and went. I started calling all the phone numbers I had. I finally called the store where I purchased it, and the man stated it’s a third party who delivers it; but he will try to contact someone. 9pm rolls around, someone calls me and states at the last stop, the delivery men ran into some trouble, and they could possibly be at my home around 10pm or the next morning. I told them to just cancel it (I also waited two weeks after my purchase to have a Saturday delivery).

The first air chamber lasted me ten years before a leak occurred. I replaced it and the second didn't last 2 months. The third lasted about 7 months. The quality of this product has gone to crap and Sleep Number only warranties the air chamber for 30 days, the minimum allowed by law. This indicates to me that Sleep Number knows the air chambers are crap. When I spoke to a service representative, she asked me if the leak was exactly where it was. Obviously, this is a recurring problem that the company is aware of but we, the customers, must pay for replacing a poorly designed item. What kind of company is Sleep Number Bed?

Please, think long and hard before you get suckered into a Select Comfort Bed. My wife brought this bed into our marriage; she purchased it in 2007. It’s not even 6 years old and the bed is falling apart. One side doesn't work at all. This is what they don't tell you! For customer service, the only reason I didn't give them a zero is because someone did answer the phone in a surly, condescending and rude manner. They fail to tell you that all they want to do is send new parts, making you a bed mechanic. They also don't tell you if the bed will not adjust up and down, you have to call a whole different company who also only sells parts you must get to repair the bed. I give them an "F", only because there's nothing lower.

I have heard nothing but stellar reviews for years. I purchased an Eastern King Premier model several months ago, confident it would improve my sleeping experience. I found my best settings and have used the mattress since. It wasn't until recently while on a trip, sleeping in a strange motel bed, that I realized how uncomfortable this bed really is compared to a decent quality conventional mattress. There is a reason the beds are not used commercially. I honestly could not recommend this mattress technology. To make matters worse, Sleep Number appears to have no return policy, only warranty coverage, so plan on being stuck with a very expensive, uncomfortable mattress as long as you can stand it. I am sorry I bought mine.

Our air chamber broke. I called service and went through some steps to confirm it was the air chamber that was leaking. I was then told it would cost money. The problem is the fine print. When we purchased it, we were sold on the 20-year warranty. We were told all would be covered. So not true. A bed that cost us in excess of $5,000 should not be breaking after four years!

We've had our 2 Select Comfort Mattresses making up the King Size for over 20 years. Recently, one side began to lose air (We would fill it up to 100 each night before going to bed; by morning, it was flat). We called customer service and they said it would cost over $150 for a new air bladder. Instead, I went down to the local sports store and bought a Twin Coleman camping mattress on sale for $19.95. I unzipped the mattress cover, peeled back the foam and removed the air bladder and discarded it. I also removed one chunk of foam spacer due to the new mattress' slightly larger size. I filled it up with air, sealed it up, and replaced the cover and walla! It is a perfect fit and has worked fine for going on 6 months now. Oh, and with the $130 we saved, we bought a 2" memory foam topper. The bed has never felt better!

We went to the Sleep Number store after hearing all the great things about this bed. I have a terrible back and thought this was perfect. The demo was great, but the salesman rushed through my questions (ignoring most) and talked us out of the bed I wanted and into the 50% off limited edition. He further told us about the 30-day trial and this 20-year warranty. So with 2 kids running around and still in bliss, we decided to buy. We should have been red flagged by being told we had to purchase it and could not finance it. Did I mention we were also told it came with a flexi base? And no it doesn't. We thought we were getting an adjustable bed that was also returnable.

I purchased our first Select Comfort bed in 1998 when our son was paralyzed in a car accident. We purchased our second one when he went off to college; this time buying the extra long twin. It was comfortable for him and provided the kind of surface that would not cause pressure sores, which was our first concern. When we built the accessible home, we bought a king sized one for my husband and I. I did not like it from the start as far as comfort is concerned. My son's twin bed was far more comfortable, thank God! My husband loved the king though. We then bought our fourth Select Comfort when we updated our son's bedroom. That queen was so comfortable! He has this bed to date.

We got the bed. We spent $150.00 to have them delivered and set it up. It went good and the bed felt good. They cleaned up everything and took the empty boxes too. On the first night, the bed goes flat. I called them, and they sent a new pump. We had to change the pumps. The next morning, the bed goes flat again! After a week of messing around with them, I told them they can have it back! Now, we have to pay them $200.00 to come get it or $30.00 each for return labels; and we have to find boxes to put the bed in. We are still awaiting for them to come get it!

Completely disappointing! I'm in the military and I received orders overseas. When I went into a Sleep Number store, I specifically indicated I was moving overseas in a few months. I was sold on buying a bed. Upon delivery of the bed today, I called customer service and they informed me that the warranty would be voided if removed from the US. What a shame! I bought the bed under this pretext and I was basically lied to and given wrong information. I was initially told that they would charge me a fee for the pick up and that the adjustable foundation in addition to the furniture purchased was non-refundable. Negative! That wasn't happening. Luckily, they are returning me all my money and have the labels for the return for all the sheets and pillows. I have my pickup of the bed and the furniture next week. So if you ever plan on taking the bed out of the country, the warranty is voided!

We bought a bed and two pillows. We were told to take home the pillows for 30 days and to try them. If we didn't like them, we could bring them back. Well, they were terrible and a waste of money. I tried to take them back to the store after two weeks and was told that I could only do an exchange. This was written in all of their fine print, but the salesperson did not mention it when we purchased the pillows. So, I picked out a sheet set in exchange for the pillows. Then they told me that took care of one pillow, and asked what I wanted in exchange for the other pillow. They will only do an exchange of one item for one item. I am appalled.

I don't know how the people who work for this company sleep at night! We bought our Sleep Number Bed on 01/01/13. We had waited, saved and planned for this purchase for 3 years. We bought the Silver Anniversary Edition which (on the website and in the store) was 13" deep from the top of the mattress edge to the bottom edge of the mattress. After waiting 2 weeks for delivery, it came. They set it up and it's 9.25" thick. I immediately called the store. They told me to call customer service 800#. I did. I spoke to someone 3 times that night who promised to call me back the next day after consulting supervisor. No call. I called again the following Monday. I was told the 13" measurement was based on laser measurements of the center of the bed. When I told them the bed in the store measured 13" on the edge (I personally measured it!), they said "Well, no one should tell you it measures anything specific, because they vary." Huh?

I bought a queen size Sleep Number in Nov. of 2012. I have the firm side, wife has the soft side. During the first week, my wife complained that her side was not soft enough. So (still in Nov.) I bought a soft top to go on her side and wrapped it for her Christmas present. Wife did not like the top and wanted me to return it. I tried to return, but found that they would not return because it was past their 30-day return date. So I paid around $170 and it is just sitting in the closet and I have to hide it from the wife or she will get mad at me for not returning.

I bought a Sleep Number bed 7 years ago with that so-called 20-year warranty. Read the small print. It's really only a 2-year warranty. Then it gets prorated or not covered at all. My pillow top has compressed and now looks and feels like a 20-year old bed. When I stopped by the store, they hand you a card with the 800 number telling you it's covered and call them for a replacement. After contacting customer service, I was told it was over $500 for a new pillow top. For that kind of money, I could buy a new mattress every 7 years. Don't waste your money. I bought this bed for the warranty which isn't worth the paper it's written on. I do not recommend nor will ever buy again. Oh, I forgot, customer service told me to vacuum the topper and maybe it would come back. Excuse me? Did I hear that right?

I purchased this bed hoping for relief from back pain. I am a caretaker by day and do a lot of lifting. Right off the bat, we had issues. My husband and I noticed that in order to sleep more than a couple of hours, we had to set our numbers between 85-90. We were miserable and called customer service. Customer service seemed very cordial and offered to send "upgrades" to make us more comfortable. The first upgrade was a thin piece of foam to go under the air chamber. So we took our new bed apart and put this 1 inch piece of foam under the bed. It did nothing to improve our quality of sleep. Next call to customer service, we received the exact same piece of foam padding the bed comes stock with. We were then told not to use this as it would void the warranty of the bed.

I purchased the bed for my elderly parents as a Christmas gift. After just three years, the pump, which is the key component to the entire system, failed. My parents contacted the company and they informed them that they would have to purchase a new pump (almost $200 with tax and delivery) if they wanted the bed to inflate, and that they would have to install it themselves. At 65 and 70 years of age, this was an impossibility. After spending almost $5,000 on the bed and told that the bed had a 20-year warranty, I was more than a little upset with not only their product reliability but their lack of customer service. I will never deal with this company again! Fair warning to all.

We bought a king size bed in 2006. My side is losing air now. I called to get a new chamber (because we cap the chamber but still loses the air). And of course it’s pro-rated; it would cost 80 some dollars which I don’t agree with. I think there is a need to have a class action lawsuit.

One year after our purchase, one side of the bed started to slowly deflate. The hose won't stay connected so one side no longer holds any air. It's as flat as a board. What?! The side that does hold air is hellish uncomfortable and kills my back! It's hard to even sleep through the night.

My wife and I purchased a king Select Comfort bed in 1999 and are still sleeping on it today. She's 125 lbs, and I'm 200 lbs. Although we haven't had any of the mechanical problems mentioned in the other posts (i.e., mattress, controllers, pump, etc.), we both have found this bed to be uncomfortable. We've tried and tried to find our respective "sleep number," but to no avail. She's usually a 60, and I've been all over the map - from 100 to 35 - over the 14 years we've owned it. Pretty much every morning, I wake up with a stiff lower back, numb fingers and hands, a sore neck, and pretty much not rested. She's had a little better success with the mattress/bed. However, she rates the mattress/bed as below average for comfort. There's just not enough support in the bed.

I’m sorry that I didn't do more research on this. I have had this bed for about 6 years, and I have yet to get a good night’s sleep. When I get out of bed, I am so stiff that it takes a while for me to get around. It doesn't matter where I set the Sleep No. I get no relief. I just wanted you to know I am very disappointed - I am. This was a large investment with no help.

We bought our Sleep Number bed in 2007. While we have had to have several parts replaced over the years, we found the customer support people very gracious and helpful. When the part was defective, we were sent a new one without charge and sometimes were asked to return the defective part(s). We have also purchased the short queen for our RV and are pleased with it as well. My only complaint is that the foam sides collapse easily and we have replaced them 7 times now. My husband is currently working on his own solution to this by finding something to place on the outside edge of the foam to help in this issue. It is a design issue and you would think that Select Comfort could easily solve this problem themselves.

We have had our bed for almost a year and I still can't get the bed to be even. There are holes left anywhere you lay or turn. It's impossible to sit on the side of bed to put shoes on; you sink right to the bottom! I have numerous times stopped in the store at Southridge and their beds don't do it. The minute you tell them you are having problems, they get you out quick with no help but they are rude about it. They know they scammed you. I have the queen size and the only way I can lay with my husband is if I roll into the middle crevice. That doesn't work for us. I have tried my best to fix this. The warranty is a scam. I am definitely checking out what can be done.

We purchased a king sized Select Comfort bed back in 1991 (way before their merging with the Adjustable Bed company that seems to have added most of the problems, from reading the comments here). Up until that point, we had used our old waterbed shell to hold the air mattress with no problems but we did not take that with us to Oregon. We did add a pedestal and legs at that point. Shortly thereafter, the pump seemed to be failing (starting up and refilling several times within an hour). They shipped us a new pump for $72. That was in 2002.

I have been researching the Sleep Number Beds for a while. I had read bad reviews about the pump going out. If the pump goes out, you have no bed. I have seen the Sleep Number Beds on QVC and people had good things to say about it. QVC has a 30-day money back return on their Sleep Number. I thought well maybe the Sleep Number Beds have been upgraded and fixed the pump problems. I went into a store and was in there for 3 hours. I laid on many beds. The salesman said we have good sale. One bed was 40% of which was the silver edition. I asked questions about the pump and the sale of QVC. They informed me that if you buy from QVC, then you are not part of their Sleep Number family, and that QVC has a 30% markup.

My wife has rheumatoid arthritis, and I am always trying to figure out ways to ease her discomfort. After seeing the infomercials about the Sleep Number beds about six years ago, we decided that it might be worth a shot. We work a lot (two jobs each) so money is not a luxury. We spent $2500 on a queen-sized bed. Coincidentally, in the past two years or so, I've been falling asleep in my recliner, usually for the whole night. I noticed gradually I would wake up from the recliner with zero back pain. However, when I did wake up and go up to the bed, I would wake up with "minor" back pain for about the first hour I was up. I attributed this to lack of exercise and gaining weight.

We have had our Sleep Number bed for about 5 years now. We bought it when I was pregnant and have back problems. I needed something that would offer me the support while I was pregnant but able to change when I wasn't. We thought the bed was wonderful. When we bought it, we talked to the sales staff about the warranty. It sounded wonderful, a 20-year warranty that slowly changed the percentage of how much you paid on broken parts. We were a little nervous about that but they assured us that the beds hardly broke. Well, in the time we have had our bed, we have had to replace the air mattress part, the machine that controls the air pressure twice, and we really need to replace the plastic box spring. Each part costs a lot. Just our 30%ish of the air mattress was close to $400 if I remember right. That part was replaced over a year ago so I don't remember the exact cost. I would not purchase this bed! Purchase a regular mattress instead. It will be cheaper and will work just as well as a Sleep Number bed.

My fiance and I shopped for a mattress set and decided to get a Sleep Number bed. I regret that choice so much! I've had backaches each and every morning for a week and two nights. I called their customer service to tell them I wanted to return it and get my money back because it just feels like a blowup mattress with a thin layer of hard foam on it. It's not worth waking up in pain. After the money we spent, we expect a great sleep - not the pain in my thoracic I've had!

My wife and I bought the top-of-the-line Select Comfort bed. It is the king with dual chambers, wireless remote, and memory foam topper model. We paid almost $5,000 after testing it out in the store. Like many on this site, we’ve encountered just about every problem posted. The base is made from cheap plastic, and we paid extra for the legs to support the center piece. Each piece is separate - the plastic base, the air chamber container, and the topper. My current gripe is that the topper slips, slides, and fails to stay in place. I look at other traditional mattresses and notice that the pillow tops are sewn directly to the mattress, so it can’t slip. I wish there was some sort of option for the Select Comfort to do the same.

Attention all potential customers! We recently purchased a Sleep Number adjustable bed and mattress. The only reason we agreed to purchase this bed for $3,600 was because our salesperson informed us that they had a 30-day in-home trial and that for any reason we were not happy with the bed, we could return it and get our money back. We made sure that our salesperson knew that I had been in two back-to-back car accidents and if this bed didn't work for me, it would be returned. He again reassured us that if returned, we would get our money back.

I hate this bed! Out of desperation for sleep, about 5 years ago, I bought this bed. I'm ashamed to say that I trusted the spokesperson/actress Lindsay Wagner on the Sleep Number commercials years ago. So, I paid double or triple what you would for a standard bed and had high hopes of the best nights of sleep ever! Not! This is the worst bed I've ever had. Even my daughter and friends of mine say, “Could this bed be defective?” I bought the 4000 model (one up from the bottom of the product line?), but you should still get a quality product for the price you pay. What happened to the customer is always right?!

It leaks, and I can't sleep on it any more. They told us that if anything goes wrong with the bed, they will come out and fix it. They refuse to have any one come out to fix it. They want us to fix it ourselves. They lied to us. They are worse than used car salesmen. They say anything to sell their bed.

Select Comfort/Sleep Number Bed is just an air mattress. I have a queen sized dual chamber bed. What Select Comfort fails to tell you is that their warranty is pro-rated, which means that once the bed reaches about 5 years old, you might as well not have a warranty at all. My bed leaked air from time to time, but I was able to re-inflate for about a year until the leak got too large to hold air for any length of time. I've tried to find the leak(s) to no avail and so was unable to repair. When I contacted the company, I got virtually no support and that's when I found out that the warranty was pretty useless.

We purchased this bed (P5 Queen Flex Fit and Adjustable Base) for $3,518.00 in Loveland, Colorado in September 2012. The reason we went to this store was because my husband is ill with esophageal cancer and is on a feeding tube. Sleep has been a problem of course. I told Emily all of this when she was giving us the sales pitch. She assured me we could try it out 30 days and if we did not like it, we could return it. You guessed it, we tried to return it and we're told we had to keep the $2,000.00 bed frame. It was not returnable. We were never told that. My husband told me that when the installers were setting it up, they mentioned to him that the frame was not returnable but the sales people do not tell you that. He really did not think too much of that.

My husband and I purchased 2 Sleep Number beds on credit, one for us and one for our daughter. Both mattresses were defective due to they both lost all the air in them in the middle of the night. We tried to tell the company, and all they said was that we did not have our number right. We tried to explain to them that the number went down to 5 on their own in the middle of the night, and they still said we did not have the number right. So, we returned the beds, but now we have a bill of over $600 to pay for delivery and return. Do not ever buy this product or anything from this company! They are crooks!

I bought the Sleep Number bed two years ago. My fist issue I had is the foam in the middle of the mattress that separates both air chambers went flat and could not support the bed in the middle - at this point, the zipper broke and separate both air chambers. Several months later, I found out the remote controls could not work properly, the screen did not work, and I could not see the numbers to adjust the bed. I called the customer service. I was told I will have to pay $280 for the part to be replaced. Why should I be paying for fake products that this company made and lied about how good the product is? I am now a laughingstock in my house - my wife and my kids call me Sleep Number because I told them it is a good bed. Worst of all, the foams around the bed are all falling apart. If I call the customer service now, what are they going to tell me? To pay $1,000 to replace a bed I bought for $3,000 plus the frame that fell apart and I have to use duct tape to hold it together so I could sleep? This is not funny, my friends. I will never recommend this bed to anyone.

My wife and I have been looking for a good bed for a long time and really wanted to try out the Sleep Number bed. All of the TV ads say you have 30 days to try it out, so what could you lose? I went into a store in Tukwilla, WA just to try one out before bringing my wife in; the bed felt comfortable at that time. I then took my wife into a Sleep Number store in Tacoma WA to have her try it out. She thought it was okay but the sales woman was very rude so we left. I still wanted to try out the bed for the 30 days to see if it would work for us. So I called a different salesperson at the Tukwilla store and went ahead and ordered the C4 Set with the FlexFit Plus adjustable base.

I stayed at a hotel chain with this stupid, awful bed. All night long, I'm changing the number. It says '35' is the right number, but at 4 am, it's now 60. Whoever is the owner of Sleep Number should not sleep at night knowing how many horrible experiences people have had using this bed.

Sleep Number Bed Model KS23WX 7000 King Set - When we purchased our bed, we went with the model with a remote control because the salesperson went on and on about how you can raise the number to 100 each morning and have a firm, neat-looking bed with no "lumps" like a regular mattress gets as it ages. Within a short time, our bed looked like a regular mattress that was 20 or 25 years old, with all kinds of lumps and bumps when you made it up in the morning. When I called customer service, they wanted me to tell them what was causing the problem, whether it was the mattress cover batting that was bunching up inside or if the foam was mashed. I could try replacing the cover at a cost of $200+, and if that didn't solve the problem, I could replace the foam... Before long I would have the cost of a premium regular mattress invested in the bed and still not have the problem solved. Next time I go to a home show, I'm taking pictures of what my bed looks like and show it to all their potential customers. Buyer beware!

In 2002, I had to have the foam pad nearest the air chambers replaced due to a tear that ran from head to foot. Now, I find there is another tear and part of the foam pad above that is starting to tear. Your associate asked me if I sit on the side of the bed to put my shoes or socks on. I told her no. She then suggested that I inflate the bed to 100 after getting out of bed. I was not sure how that helps, but it was never mentioned to me in 2002, so it must be new. Had I known this in 2002, I would have done it. Now, I find it is very costly to replace the two foam pads. My teenage son is sleeping on my old bed (Simmons Beautyrest pillow top mattress) that is still in great shape, and I have never had to replace anything on that bed, which I purchased in 1996. So much for a 20-year warranty. I’m not happy at all. I will see what I can sell on craigslist and go back to my Beautyrest.

I have been sick 4-5 years (morning sickness) and had no idea it was the bed until I stopped sleeping on it. I recently bought a new mattress and found black mold embedded in the foam of the Select Comfort. It’s been a really sick experience for me (black mold, bad air chambers, sagging mattress, hot and smelly!). I would not recommend this bed to anyone. It’s really a piece of **!

My wife, a princess and Rush Limbaugh fan, became convinced that the Sleep Number claims were based on facts. She ordered a Sleep Number bed at a cost of over $2,400. Putting together the plastic and cheap components was a disappointment. Later, we found that the only thing worse than the bed's appearance is the fact that it is the most uncomfortable bed we have ever slept on (or owned). We both have developed back pain. Warranties by the company are not what they appear to be with company escape clauses buried deep within the fine print. This piece of crap will either be given away to an enemy (if one wants it) because we would not want to injure a friend or we will pile this junk up for the city trash people to haul off to the local dump, as soon as we find a halfway decent bed. We are still married, which proves they depend upon idiots to buy their worthless products.

My husband and I purchased a king Sleep Number bed with both sides with the capability of being adjustable in 2006. It was a huge splurge for us. 2 years after, the motor stopped working all of a sudden. They said I was out of the warranty period and would have to purchase a new motor, which was about $200.00. Needless to say, we never made the purchase and my husband graciously just switched sides. The motor or the remote hasn't been touched since. Last night while I was sleeping, I was awakened at the wee hours of 2:28 in the morning to find the massage turn on on my husband's side and the bed sit straight up! Luckily, he was out hunting. But now I cannot get the bed flat! How can a motor go from not working to working when no one was even touching buttons?! If there is no way to lay it flat, we are left with purchasing a bed during the holidays, which will leave us unable to get gifts for the kids. Thanks Sleep Number.

Sleep Number's customer service is a joke. Don't waste your money! I purchased my bed over a year ago and from day one, something has been wrong with the way my side of the bed blows up and lets out. You cannot adjust the bed to a correct number. I have tried for over a year to get Sleep Number customer service to repair my bed, to no avail. Now get this, they say my bed doesn't work properly because of my body heat. Never once was I told that my body heat could affect my bed's function when I was purchasing the $6,000 bed. They can't figure it out so they are going to blame it on my body! What a joke.

I purchased a Queen with the pillow top and head adjustment feature which I really like, oh yes, the dumb vibrator as well which I never use since it does nothing for me. It took a couple of months for me to dial in an appropriate number as I have a herniated disc, but I eventually thought I had that settled. I was doing the "stroke roll" out of bed every morning just so I could get out of the bed with my old mattress and this one when I first got it! I was doing the roll (my mother had a stroke and she was taught to grab the side of the bed and use her arms to get her body to the edge of the bed) because it does work.

We purchased the Sleep Comfort M7 adjustable bed. It was a sloppy assembly. The top slid off after one night and created a 5" overhang. I called customer service, and they told me to look at it myself and tell them what's wrong with it. Really? This is a $6,000 bed. I finally got sick of it and called in my 30-day warranty. They came, charged me $200 for picking it up and told me the $600 dollar adjustable base wasn't returnable. Needles to say, stay away.

Unfortunately, we have had a couple of issues with our bed. The first problem: we discovered we could not sleep in the center of the bed. Second problem: the chambers did not function properly. Now, the very thin bottom lining is ripping apart from the cover. To rectify the inability of sleeping in the center, the company sent us a foam padding to cover the center. To the company's credit, they replaced the chambers at no cost. To replace the cover, we were informed it would cost $193.14. After we shared our concern about having to pay the full cost, the customer representative graciously reduced the cost to $96.57. However, we asked, "Had the bottom fabric been replaced with a stronger fabric?" We were told it was the same.

We've had our queen-size Select Comfort for about 18 months. We noticed after about 3-4 months the "trench" effect - my wife and I like to sleep cuddled together (i.e. near the middle of the bed), which makes the trench action quite noticeable. After about 7 months, we complained when I noticed that the plastic frame rails under the bed were collapsing/cracking. The foam laid atop the dual air chambers was also cracking badly down the center (right where the foam insert that separates the air bladders is). Select Comfort replaced the foam and the entire plastic platform free of charge under warranty, but that really didn't help the issue - we still noticed the "trench" (although it was a bit better).

We have loved our bed for years. I took it apart to check everything and cleaned inside the enclosed cover and found mold. We don't know how long the mold has been in there, but it was on both of the canvas air mattresses. We have been sick a lot but had no idea this would ever happen. I hope the company will make it good and we can get another mattress to replace this one. There have been no other issues with the bed; we love it and have been back pain free for years!

Boo hoo to us for not looking into this company prior to purchasing this (non-disclosed) "Limited Edition" bed/frame. The reason they were not checked out? In 2003, we purchased an excellent pillow top king sized SL. We had no issues at any step for the process or w/ the bed which is still excellent. Well, no more! We knew we were in the market for a queen sized SL for our guest room and just assumed (yes, I know what that means). So, when we went to a home show here in Pleasanton, CA and the SL show area was set up, we thought it would be a good idea to just order the bed there, big mistake!

I purchased this bed due to medical problems. It made things worse. Bed was delivered in 7 boxes. I am disabled. A rep was to come out and adjust. No one showed. It was missing a bracket kit needed for the split king. That took 6 hrs. to get resolved. Customer service on the line does not have diagrams available of the bed and frame components. I will never buy another custom Comfort product again! That is, if the parent company does not apologize.

Sleep Number bed is the worst bed ever. My husband bought a full size Sleep Number bed back in 2008 or 2009. I don't remember the exact year. Anyway, they told us we would have three years of free interest. They delivered the bed and set it up for us in our apartment. It worked great until July of 2011 as we had moved. My husband is disabled and unable to move the bed himself. We had no one to help us, so I contacted Sleep Number to see about them moving the bed for us. At first, they told us there was going to be a charge of almost $200 which I did not have. I had to put it on my credit card. I was told that about five days prior to the move, I would get a call confirming the date and time of the move. When the call never came, I called back and was told they did not show any appointment in their system for our move.

We were looking forward to getting our new Sleep Number Bed, and for about 2-3 weeks it was awesome. We had a top of the line split king bed! However, it was a nightmare keeping the beds (yes you really have two beds) as one on the frame! If you sit on the edge of the bed at all, it will crumple. After a few nights sleeping on it, the mattress was hanging over the edge, ready to fall on the floor. It's no easy fit to get it back together either! These mattresses were heavy. When we went into the store to ask for suggestions, we were told these were known problems with this bed and style. Why wasn't I told when we bought the bed?

I bought a Sleep Number Bed, silver edition, but was not aware that with that selection, you are stuck with the bed with only a one-time swap on mattress but no return option if not satisfied. So basically, I am stuck with $6000.00 dollar bed with a one-time mattress swap for one hopefully more satisfactory. We're not aware of sold "as is" with one-time mattress swap within 30 days. Make sure you know what the return option is. We were never informed of that implication when we bought the silver edition bed. So, we are going to try to pick a more suitable mattress, but if we don't pick the correct one, we have what we have at an extreme cost.

Don't buy a Sleep Number bed. Why didn't we do research before buying? The mattress moves on the box spring and the pillow top moves on the mattress causing the edge to hang over. You end up with a sloping edge that causes you to fall out of bed in your sleep. My husband fell out of bed 3 times. We changed sides of the bed (due to my needing to use a knee walker because of foot surgery) and I almost fell out 3 or 4 times in less than 1 month. We adjust the mattress everyday but it just happens again.

This bed has been a complete waste of money. I am having back problems that I never had since I got this bed a few months ago.

We are over 15 years with our King-size, Pillow Top. It remains a wonderful product. I'm puzzled reading the complaints, clearly made by folks who did not set them up correctly or just want to complain. The customer service people have all been great to deal with, questions were immediately and correctly answered. About 2-3 years ago, we replaced the pump with the newer and quieter version, a good investment. They gave us a great price on the replacement unit. The remote had a few display problems - they sent a new one at no charge. My son developed a slight leak in his mattress - they replaced it at no charge. The complaints about the foam under the top are easily corrected. Ours has begun to get too soft; a replacement set is about $75, a cheap investment after 15 years of use. Now, we'll get another 15 years of great rest from our Select Comfort System. These are great beds. I recommend them highly!

I suffer from back problems and after seeing the infomercials on TV, I thought I had found the answer and went into a store to purchase my number bed. After a couple of weeks, the mattress started to sag in regardless of the number we had it, offering no back support. I called customer service and the mattress was replaced. But after about two months, the same thing happened. I now wake up with more back stiffness than when I used to sleep in my old traditional mattress. I definitely do not recommend it and I wish I could have my $2,400 back. What a ripoff.

After spending over $1,400.00 on a Sleep Number bed, the remote control (after a year and half) did not show number. I called to ask for replacement. I was informed it would be about $85.00 to ship out a new remote control.

I have had issues with both leakage and with the numbers disappearing from the control. We live 10 miles from a store and were told that to check the leakage would involve costs of over $300 since it would require two trips from an independent person. Being over 80, I had no way to check it out on my own. I spent the $300 on a Serta Foam from Overstock.com which is more comfortable than the Select Comfort ever was. The Select Comfort went into the trash. I will never do business with them again.

I had bought a Sleep Number Adjustable Bed and have had no real problem with it until I got a bed bug infestation. The problem with the bed is the design as there is no mattress cover to put over the bottom of the bed or the top as the bed bugs can nest inside of the mattress where the air hose goes in. So buyers beware as the thousands of dollars that you spend on this bed can be like throwing your money out the window. The CEO of the company is well aware of this design flaw. So please again, buyers beware.

My husband & I purchased our bed (king size dual chamber) in 2004. The bed arrived in less than a week and was very simple to put up. I used to wake up with terrible back pain and was very tired. I have had no back problems and wake up feeling well rested since we purchased this bed. I love the fact that I can have my side at the comfort level I like and my husband has his. It is great to adjust if we feel it necessary. I love this bed and would highly recommend it to anyone who is looking for a new bed. It has been 8 years and still is as good as the day we bought it. I would have liked to have purchased the bed with adjustable head and leg options, but at the time we didn't have the money for that extra. Otherwise, it is a winner in my book, well worth the money.

I purchased Sleep Number bed over a year ago. I purchased because I have back problems. At first, it was okay but now I am experiencing problems with the mattress as well as experiencing same back problems I initially had before this purchase. I am definitely getting the runaround with customer service. Today was my third time calling and to be asked numerous (but same) questions, which to me is a stall tactic because she just kept repeating same question almost in a manner where she was trying to frustrate me and successfully she did. After talking to Doreen for at least 30 minutes, not accomplishing one darn thing, I hung up. I explained over and over to her the mattress is losing air, 20 to 30 points lower from my previous setting and the bed dips/sinks (almost appears it is warped) especially in the middle. The more I tried to explain to her, as well as another customer service representative on or about 9/6 the problems I was encountering, both would say, "I am trying to find out what the problem so I can tell you what to do." What? I was livid.

The foam top and the center foam is broken down. We purchased the bed 5 years ago and the pieces needed to be replaced. We aren't sure who to contact to.

Do not buy a bed from Sleep By Numbers - they do not stand behind their product when something goes wrong. Both of my twin beds are literally falling apart after only 1 1/2 years! The foam sides have fallen down and the top portion has literally pulled apart from the lower base ripping both. The sides of the bed hang over 6 inches over the side of the bed; I fell out of the bed twice because of this and can’t sleep in the middle and I roll to the edge of the bed all the time. I was at the store and they said their customer care center will take care of the problem since the beds are still under warranty. I called and they told me that I was not to sit on the side of the bed to get dressed, put shoes on, etc.

We bought our 1st Sleep Number Bed with the Flex Fit Sleep System. Many times we were reassured by salesman that they had a 30 day return policy if we were not happy. We purchased the Split King and did not like the split, nor did we like the Flex Fit system as the massager is entirely too loud. We called the sales person and was then told that yes, we could swap out mattresses but the Flex Fit System was not a part of their return policy. "It clearly states this on page 2 of our terms and conditions, no different than buying a used car. You need to make sure you read everything you are signing." This is what we were told by the sales person.

I have had a Select Comfort bed for 15+ years and am still using the same and top. It is very comfortable and I have had no mechanical issues. I did have a back problem and I was sent an egg crate mattress at no charge to firm the mattress for me. That was very customer-friendly. This weekend, I purchased a Memory Foam bed with the adjustable base. I'm excited to take delivery and put the current bed in my guest room.

Beware of Sleep Number bed. The bed was so uncomfortable. It is nothing but a glorified air mattress that left me laying on the box spring. It sits very low to the ground. They tell you that if you return it, you lose your shipping costs but they don't tell you that you will also pay to return it and have to buy boxes. They should have left me the boxes. Instead, I had to pay $30 for boxes and $60 to ship it back on top of them keeping my $170 that it cost for the original shipping. I would not recommend this bed to my worst enemy. The material is worth about what I paid for shipping rather than the cost of the bed. My back was killing me after sleeping on it for one night. You would be better off buying an air mattress from Walmart. At least they won't charge you to bring it back.

We purchased our Sleep Number bed in 2006. At first, it was okay, but the last two years, my husband and I wake up every morning with back pain. His side loses air and the middle of the bed has a hole that we both roll into. I called customer service and salesperson said I would have to pay $80 for a piece of foam that goes in middle of bed to stop us from rolling to the middle. I purchased it and tried it for a couple of months but still waking up with back pain. I called back and the salesperson said I would have to pay $110 for the air chambers with zipper in the middle of the bed, but we are still rolling to the middle. This company does not stand by its warranty and I wouldn't recommend them to anyone!

The remote control stopped showing the number that it is set on. I was told that this type of control is no longer manufactured. I would have to buy another one at a cost of $120 plus shipping. The bed comes with a 20-year warranty but the part is prorated. It seems unfair for them to upgrade the product and then charge for the upgrade. Thank you.

We bought the P5 bed. We received it on Aug. 8, 2012. First night I slept on it, it felt nowhere near the one we tried at the store. The one at the store was very soft and conformed to my body. This bed had no softness whatsoever. I thought it was just me. I kept trying different settings, but every setting was causing some kind of discomfort. The bed in the store didn't.

I have been having back pain ever since I had this Sleep Number bed. I tried to call and get them to come and get it and he asked me to try it again, which I did and it still hurt my back. Then I forgot and the time ran out. Then my little control stop working. I cannot see the number and when I called, they said because they don't use that kind no more, I would have to pay $100 for deductible. Nobody told me that I would have to be paying a deductible, almost $2,000 gone down the drain. And each time I move, we had to take it down and put it back together. Such a mistake. Now, I am stuck with $2,000 worth of junk.

One and half years after purchasing a king-sized Sleep Number bed, I feel qualified in commenting on it. My husband and I both have bad backs, and we purchased this elaborate air-filled bed with the hopes of alleviating our pain. Instead, it has increased our discomfort. Whenever one of us gets out of the bed, the inner mattress goes off balance and the other person rolls downhill. The air also leaks out of the bed causing us to constantly readjust it. I have not had a good night's sleep on this bed in months and it is getting worse. I'm really not happy about investing a lot of money in something that should perform as advertised. I wish we had purchased a high quality conventional mattress. Never again.

I had problem in Jan. 2012. They said I needed a new motor as it was losing air. I replaced the motor with the remote and had to pay $275. This August, the chamber is still losing air. They had me cap it off and guess what, it's still losing air. Now, I need to replace the bed which is now going to cost me $125. They are not what they brag about. I have been also having real bad lower back pains and now that I am sleeping on the recliner for the last couple of months, my back is great.

I cancelled an order worth over $6,000 before it was delivered because we found out it would not fit our existing bedframe (we were told at the store that it would fit any king size bed). I was told the refund would be processed within 10 days. After 10 days, I called and they said it would be another 14 days before they could process it because of a glitch in the system. I asked what the glitch was and they said the warehouse failed to acknowledge the cancellation. That is not a glitch. It is a failure to do your job! I cannot get through to anyone that I want my money back now.

Soon after I purchased it, the zipper to the mattress went offtrack. I complained and was told it could be replaced for $253.00. The mattress kept losing air causing two trenches. I was told to keep readjusting the remote control which did no help. I complained for a 3rd time about my 2 existing problems and I was told at 56 percent of warranty, my problems would cost $370.00 to replace. These problems occurred soon after purchase. I feel that due to faulty craftsmanship, I paid $3,339.45 for this bed with a 20-year warranty. I am still paying for its upkeep $370.00, which I cannot afford. I asked this company to please give whatever percentage is left on this warranty and I will return the bed and buy a regular bed. I am very angry and dissatisfied and I still have the same problems.

After purchasing bed and using it for four years, one of the twin mattresses began losing air. I called customer service and spoke to a rude customer service person who tried to convince me that the cause of the leaking "O" ring was not a manufacturing defect and under warranty. Well, it kind of was under the warranty because he would sell me another mattress for $100. There was no way to repair the connector or replace the "O" ring. Are you kidding me? Their idea of warranty service is to require a customer to purchase a complete new unit at a reduced price ($100) after four years of use when they claim to have a 20-year warranty on the product. I wish I had found this website before purchasing two of the Sleep Number units. I would never recommend the purchase of this product or dealing with this company to anyone.

We were at the Woodland Hills Mall and tried out several of the sleep number beds. Both I and my wife decided on the Pillow top style bed (King Size Select Comfort, Sleep Number Bed); and with my credit, we decided to place a $2,000.00 down payment and charge the rest and have monthly payments on the remaining balance. The bed arrived; and while I was at work, the installers came and set up our new sleep number bed. After the bed was set up, my wife noticed that it was not the bed we wanted or selected at the store; and she called the store and told them that they delivered the wrong bed! They told here that they would check and get back with her.

In January 2012, the bed was delivered to our home. The total cost was $2,576.72, which included $169.99 setup and delivery charge, pillow and two sheet sets. Before the 30-trial period was up, it was necessary for us to go to Florida. We returned home to find the bed very soft. We pumped it up to the 100 mark, laid down to set our comfort level, only to find that the control hoses were not properly installed (switched so the left control operated the right side of the bed and the right control operated the left side of the bed). At the time, we thought that we could deal with that, just had to make sure that we needed to push the opposite control button.

My husband and I bought a Sleep Number Bed following my husband’s back surgery. We ended up having more back pain than before purchasing the bed despite adjusting the firmness of the bed. This bed is nothing more than an air mattress. Save your money and just buy an air mattress from Walmart. Also, the commercial said great for couples, only if they have the same Sleep Number. My husband prefers a more firm bed than I, and most nights he ended up rolling into my side. It is only separated by a small amount of foam. Very disappointed.

I purchased a Sleep Number Mattress from one of your store. I have had it almost, if not two years. It's been a horrible experience for me. I have done all I was told to do to achieve comfort. But it never happened. I even purchased a memory foam. It’s like sleeping on a bed of nails. My wife also, concurs with me. I think your mattress is way overrated.

I bought my second Sleep Number bed. I was told that it was the best that they had (the cost was just shy of $10,000). I told the salesman when I needed the bed and was assured that the bed would arrive on time. Today I got a slack message from the company that because of an upper management mistake (yes, I have this on my answering machine) that my bed would be delayed for a week. Can you believe this? You would think that the company would do whatever it could to keep customers such as myself happy. The company has changed a lot. Do they care at all? Is this the "we will service you no matter what?" Right.

My husband and I purchased a P6 bed and was very excited to finally have a wonderful, comfortable bed. Well, that didn't happen. We tried all of their suggestions and had to finally just tell them that we had given it our best effort but we wanted to return it. They still insisted we could try some other things. The worse part is it is costing close to $400 by the time it was set up (10 minutes) and return it. The salesman said that you could return it, but forgot to mention the $200 cost. It was an expensive lesson.

We bought the Sleep Number bed in 2007. We paid close to $2,000 for the adjustable base. We have only used the remote to raise the head about 2 inches until the last week where I decided to read in bed. After three times, we heard a huge bang and something broke under the bed. My husband called this morning after looking under the bed and a customer service person said it would cost $177 for a part that they think will fix it. We would have to hire someone to put the part on. I think when you pay this much money, it should really last longer than 3 to 4 times of use. At this point, Sleep Number has lost a satisfied customer. I would never recommend as they do not back up what they tell people. Sleep Number just passes you on to the base manufacturer.

My husband and I purchased the bed about 5 years ago. We do like the bed although there is an issue with one side. Of course, it is my side. I feel like I'm sleeping on a bit of a hill. Changing the firmness doesn't seem to correct the problem, and we have taken everything apart and put it back together but that didn't help. I do put up with it because this is the only bed that doesn't cause me to wake up with muscle spasms in my back the next day. We didn't buy the remote with the number display, because we didn't want the added expense. The only drawback to that is when you try a different setting, it is hard to get it back to exactly where I like it. At the beginning, I did contact customer service about the slope in the bed and they sent us another inset for my side without any questions. They did say that they had never heard that complaint before, and I'm sure that is a bold-faced lie since I've seen it numerous times in reviews.

We visited the store in a mall in OKC on July 1, 2012. We tried out several beds and then decided to purchase a King Pillowtop Mattress set. We waited for two weeks to go by and no one ever called. Finally after 3 weeks, someone called to set up a date, a delivery date on 7/27/2012 was set up and we were told they would call us on the day to confirm delivery. The 27th came and went. I called them on the 28th and was told they did not show a delivery to be setup on the 27th, so the lady set us up for 8/1/2012.

The bed is very uncomfortable, sleeping on air mattress. When we bought the bed, it was just okay. As time went by, it got worse. We could not get comfortable no matter what setting it was on. We both have bad backs and neck problems. Some mornings, I couldn’t get up. My back hurt so badly and you can feel the air chambers. It’s the worst bed we ever bought. We would like our money back or an upgrade.

On July 19th, my Select Number bed was delivered. When the guys left, the bed didn't work. The motor went on, but no change in mattress. So, I called customer service and said this bed doesn't work. The rep want me to check the hose, remote, etc. When the rep said to me to take the top layer off to check, I said, "Stop right there. I just paid $4,000.00 for this bed. It was just delivered and doesn't work. You need to send someone out." The rep said he couldn't do that, so I said to take it back. The rep said okay, but it will cost me $400.00 to return. I am so mad. Don't buy this piece of **. It took a week to take back and still waiting for a refund on credit card.

Their website quote is "Free 60-night risk tryout available during this introductory offer on the most advanced air sleep system available we offer. Instead of testing a mattress for 5 minutes in a store and making your selection, try our mattress for 60 nights in the comfort of your own home. If you are not satisfied, we'll even pay the return shipping fee." Our bed arrived about a month ago, an I8, queen with raising head and foot options (mattress slips each time head is elevated). After a few nights of adjustments, we were comfortable but we decided we wanted a California king (wider and longer).